client delivery specialist

Personify Health

<div>Overview:
<div>
Who We Are</div><div>
Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we&rsquo;re shaping a healthier, more engaged future.</div>
Responsibilities:
<div>
Who are you?</div> 
The Delivery Specialist will have responsibility for maintaining a broad understanding and technical knowledge of all Personify Health products and services to ensure quality delivery on service and performance commitments to clients. This client-facing and engaged role will help execute the strategy coordinated by Account Management and the client team. 
In this role you will wear many hats, but your knowledge will be essential in the following:<ul><li>
Coordinate the documenting, submission, tracking, communication, and monitoring of client program requirements post-implementation (either new logo or cross/upsell implementation)</li><li>
Help clients to match program needs with operationally efficient delivery options</li><li>
Build relationships with cross-functional teams (Finance, Implementation, Client Operations, Member Services, Product, DSR, and Live Services teams) to execute on deliverables for clients</li><li>
Deliver agreed reporting from internal tools</li><li>
Support member service delivery by resolving needs for of client-specific information, updating training agents and completing documentation
</li><li>Proactively monitor satisfactory resolution of client technical support issues by appropriate internal team</li><li>
Working knowledge of tools significant in responsibilities, including but not limited to Salesforce, GenAdmin, Gainsight, MicroStrategy, JIRA and/or Confluence.</li><li>
Aligning client requests with best practices informed by a thorough understanding of the Personify Health platform.</li></ul>
You&rsquo;ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Qualifications:
<div>
What you bring to the Personify Health Team:</div> 
In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:<ul><li>
Bachelor&rsquo;s degree or comparable experience in a related field (health, healthcare, health science, wellness, customer service, business management, operations, and/or logistics)
</li><li>1-3+ years of professional work experience, preferably aligned to roles in operations / logistics, customer service, customer management, software implementation and / or project management.
</li><li>Previous experience in SaaS, or health / wellness and/or health care industry (preferred)</li></ul>
You also take pride in offering the following Core Skills, Competencies, and Characteristics:<ul><li>
Excellent customer facing skills, including a commitment to client satisfaction</li><li>
Impeccable organization and priority management skills
</li><li>Ability to manage multiple tasks with varied dependencies and timelines
</li><li>Self-motivated with proactive approach, appropriate sense of urgency and a positive attitude</li><li>
Able to navigate change and support clients in change management</li><li>
Proficiency with various software applications, including but not limited to Microsoft Suite (Word, Excel, PowerPoint, Outlook, Teams, and OneDrive), virtual meeting platforms</li><li>
Ability to navigate a dynamic technological environment</li><li>
Required to work cross functionally with co-workers
</li><li>Outstanding interpersonal skills, including strong communication skills, both verbal and written.</li><li>
Creative approach to problem-solving</li><li>
Solid analytical skills</li></ul> 
No candidate will meet every single desired qualification. If your experience looks a little different from what we&rsquo;ve identified and you think you can bring value to the role, we&rsquo;d love to learn more about you!<div></div><div> 
Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.</div> 
We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.</div>

Client Delivery Specialist

Aga Khan University

<div><div>Specialist, Service Delivery (Messaging) - (2500032D)</div><div><div> 
</div>Specialist, Messaging (Service Delivery)
Entity: Aga Khan University
Location: Karachi
Introduction to the Aga Khan University:
The Aga Khan University is a private, international university committed to international standards of excellence in teaching, research and service. Its teaching hospital, the Aga Khan University Hospital has been accredited by the prestigious Joint Commission International for achieving the highest international healthcare standards.
Job Role / Responsibilities:
Reporting to the Manager, Information Technology, you are expected to be a highly motivated and energetic individual to support our enterprise Microsoft Exchange email solution. You should possess migration and integration skills to determine coexistence and maintenance strategies and solutions between on-premise systems and the cloud. The skills to support such complex hybrid scenarios will be essential for this evolving role. You will work closely with multiple client/customers, vendors, partners, technical account managers; will provide the necessary support to ensure the infrastructure is performing optimally; establish standard policies, prepares support documentation, and provides training to team members. You will respond to service request and request fulfilment on a regular basis while managing project concurrently.
Specifically, you will be responsible to;
<ul><li>administering IT Messaging Systems - Effectively manage the performance and troubleshoot any issue that may arise in the existing IT Messaging Systems</li>
<li>design &amp; Implementing new Innovations - Identifying gaps in the existing IT operations environment and developing innovative solutions to enhance the system and presenting new ideas and solution to management to enhance the standard of IT services to the hospital and its user</li>
<li>communication and knowledge sharing amongst IT Staff</li>
<li>ensure self and team growth through Training</li></ul></div><div></div><div> 
<div></div>Eligibility Criteria / Requirements:
<ul><li>Bachelor&rsquo;s Degree in Computer Science/Engineering</li>
<li>MCSA, MCSE Messaging will be preferred</li>
<li>minimum 5 years relevant experience in the field of IT infrastructure and Systems</li>
<li>participated in a large-scale migration from MS Exchange 2010 to MS Exchange 2013 &amp; Office 365
</li><li>have strong hands-on experience on Microsoft windows, Failover Clusters, Active Directory, MS exchange 2010 &amp; 2013, Office 365, CentOS &amp; Red Hat Linux
</li><li>technical, Managerial, analytical, interpersonal and organization skills required</li>
<li>ability to communicate in an understandable, polite, and friendly manner, both written and verbal</li>
<li>ability to work well with others, as well as independently</li>
<li>strong organizational skills and ability to multi-task in a business environment</li>
<li>ability to establish and maintain effective relationships with co-workers and customers to gain their trust and respect</li>
<li>ability to professionally deal with difficult people or situations</li>
<li>ability to pick up technical concepts quickly and can learn new skills and knowledge</li>
<li>experience working within large and complex technical environments.
</li>
</ul></div><div></div><div>Primary Location: Pakistan</div><div>
Other Locations: Pakistan-Karachi</div><div>
Organisation: Aga Khan Hospital &amp; Medical College</div><div>
Employee Status: Regular</div><div>
Job Type: Standard</div><div>
Job Posting: 28/10/2025, 12:14:02 AM</div><div>
Closing Date: 11/11/2025, 12:59:00 PM</div></div>

Specialist, Service Delivery (Messaging)

Accenture

Project Role : Client Service Delivery Lead 
Project Role Description : Responsible for seamlessly delivering services to the client. Assigns all work assignments, commits team(s) to work, manages their work quality, manages the teams financials and mix to targets, and drives the teams overall people management. Monitors and controls service delivery metrics.
 
Must have skills : Program Project Management 
Good to have skills : NA 
Minimum 15 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As a Client Service Delivery Lead, you will be responsible for seamlessly delivering services to the client. Your typical day will involve overseeing work assignments, ensuring that teams are committed to their tasks, and managing the quality of their work. You will also be tasked with monitoring financials and driving overall people management within the team. Additionally, you will keep a close eye on service delivery metrics to ensure that all targets are met effectively and efficiently. Roles &amp; Responsibilities: - Expected to be a Subject Matter Expert with deep knowledge and experience. - Should have influencing and advisory skills. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Expected to provide solutions to problems that apply across multiple teams. - Facilitate communication between teams to ensure alignment on project goals. - Mentor junior professionals to enhance their skills and knowledge in service delivery. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in Program Project Management. - Strong organizational and leadership skills to manage multiple projects simultaneously. - Ability to analyze service delivery metrics and implement improvements. - Excellent communication skills to effectively engage with clients and team members. - Experience in financial management related to project delivery. Additional Information: - The candidate should have minimum 15 years of experience in Program Project Management. - This position is based at our Bengaluru office. - A 15 years full time education is required.
 
15 years full time education

Client Service Delivery Lead

GE HealthCare

<div>
 
 Job Description Summary
 
 
 
 Service Delivery Specialist is responsible for driving service delivery, execution, dispatching and master planning processes to ensure customer satisfaction, problem resolution and operation excellence across Turkey
 
 
 
 Job Description
 
 
 
 
 Roles and Responsibilities
 
 
 
 
 Key Responsibilities/essential Functions Include
 
 
 
 <ul>
 <li>
 Ensuring ongoing customer satisfaction by efficient planning of field operations and timely resolution of customer issues
 </li>
 <li>
 Driving operational excellence on the service delivery processes under responsibility
 </li>
 <li>
 Dispatching field team members to the corrective service requests with most efficient and smart planning option, considering engineering proficiency and geographical circumstances.
 </li>
 <li>
 Master planning and follow up of Preventive Maintenance (PM), Field Modification Instruction (FMI), Installation, Option &amp; Upgrades (O&amp;U), helium refill operations
 </li>
 <li>
 Monitoring and closely following up down systems and hot issues until resolution and customer satisfaction
 </li>
 <li>
 Driving data analysis and business case development for key projects
 </li>
 <li>
 Developing productivity initiatives/projects to reduce cost, improve efficiency, eliminate manual work and increase speed of service
 </li>
 <li>
 Achieving Key Performance Indicators (KPIs) and ensuring compliance with Standard Operating Procedures (SOP&rsquo;s) on a daily basis
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree
 </li>
 <li>
 Experience or familiarity with process management and/or continuous improvement
 </li>
 <li>
 Strong analytical and quantitative skills
 </li>
 <li>
 Experience on statistical and/or data management tools
 </li>
 <li>
 Proven ability to meet deadlines in a fast-paced changing environment
 </li>
 <li>
 Excellent planning, prioritization and organizational skills
 </li>
 <li>
 Excellent interpersonal and verbal &amp; written communication skills
 </li>
 <li>
 Demonstrated collaboration, negotiation and conflict resolution skills
 </li>
 <li>
 Analytical, problem solving &amp; root-cause analysis skills
 
 
 </li>
 </ul>
 
 Desired Characteristics
 
 
 
 <ul>
 <li>
 Process Management
 </li>
 <li>
 Customer Service
 </li>
 <li>
 Communication skills
 </li>
 <li>
 Negotiation skills
 </li>
 <li>
 Planning skills
 
 
 </li>
 </ul>
 
 
 
 Additional Information
 
 
 
 
 
 
 Relocation Assistance Provided:
 
 No
</div>

Service Delivery Specialist

Skill required: Ret.Bkg- Credit UW - Retail Banking Operations 
Designation: Banking Operations Specialist 
Qualifications:Any Graduation
 
Years of Experience:9 to 12 years
 
About Accenture 
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
 
What would you do? The Service Delivery Ops Specialist is accountable for ensuring the seamless delivery of services to the clients of an organization. They are tasked with overseeing a range of responsibilities including team leadership, resolving reliability issues, monitoring progress, tracking KPIs/SLAs, and managing budgets. You will play a critical role in driving the growth and profitability of our mortgage lending business while ensuring compliance with regulatory requirements and internal policies. A service delivery ops specialist plays a crucial role in enhancing user experience by guaranteeing the efficient delivery of high-quality services that not only meet but also surpass customer expectations. - - 
What are we looking for? &bull; Ensure adherence to month-end and year-end schedule of deliverables. &bull; Assist the team in assessing soundness of month-end deliverables. &bull; Influence, negotiate and build an effective long-term operational relationship with internal and external clients. &bull; Resolve complicated issues and make decision on complex matters impacting business operations. &bull; Provide advisory to Leadership, Client Account Leads and Client Financial Management about client open items. &bull; Provide proactive support to both internal and external clients. &bull; Candidates with a background in Credit Assessment are preferred &bull; Recommend and implement necessary internal control measures in accordance with established Internal Control policies in response to changing business and operational environment; always ensure effectiveness. -
 
Roles and Responsibilities: &bull; Manage day to day operations with experience in Residential Mortgage process &bull; In this role you are required to solve routine problems, largely through precedent and referral to general guidelines &bull; Lead and motivate a team of mortgage professionals, providing coaching, training and support to ensure high performance and job satisfaction. &bull; Responsible for driving process automation, increase efficiency, implement &amp; monitor process controls &bull; Should drive the team to provide work product within the stringent timeline and improved quality &bull; Should work independently with or without supervision &bull; Responsible for daily and monthly reports or dashboards for client and Accenture cadence &bull; Realize accountability and ensure the team completes the task at hand and on time &bull; Involves high level of independent decision making &bull; Client facing or client interaction experience is must as the process requires direct interaction with client or vendors &bull; Responsible for performance evaluation of all team members &bull; Manage Attrition, Attendance and Utilization as per the agreed goals in KPIs
 
Any Graduation

Banking Operations Specialist

LavoroAssociates

International Client Acquisition Specialist (HR &amp; Recruitment Services)Location: RJ Mall, Karachi (On-site) Shift: Night Shift (U.S. Hours) Salary: PKR 60,000 &ndash; 80,000 per month + Commissions + Travel AllowanceAbout Ignite Talent Partners (ITP)Ignite Talent Partners (ITP) is a U.S.-headquartered Executive Search and Talent Solutions firm with a rapidly growing global footprint. We specialize in connecting exceptional professionals with leading organizations across the Building &amp; Construction, Healthcare, and Technology sectors.Our mission is to be a trusted recruitment partner for businesses and candidates worldwide &mdash; recognized for our integrity, agility, and excellence in delivery.From our Karachi Delivery Center, our team supports ITP&rsquo;s international operations through talent sourcing, client development, market research, and recruitment delivery across the U.S., Asia, and the Middle East.At ITP, every team member plays an essential role in shaping the company&rsquo;s growth. We&rsquo;re building a culture centered on collaboration, learning, and long-term success &mdash; for our clients, our candidates, and our people.Position OverviewWe are seeking a motivated and experienced International Client Acquisition Specialist to lead business development efforts for our HR &amp; Recruitment services.The ideal candidate will be responsible for identifying, engaging, and converting international clients while building lasting partnerships across multiple markets.Key Responsibilities<ul><li>Drive international business development and client acquisition for HR &amp; Recruitment services.</li><li>Conduct lead generation, cold outreach, and relationship-building with potential clients.</li><li>Manage client onboarding, contracts, and account growth.</li><li>Collaborate closely with recruitment teams to ensure smooth client service delivery.</li><li>Achieve and exceed sales and performance targets.</li><li>Represent ITP with professionalism and integrity in all international communications.</li></ul>Ideal Candidate Profile<ul><li>Proven experience in B2B business development, sales, or client acquisition (preferably in HR, Recruitment, or Staffing services).</li><li>Strong understanding of international markets and client outreach strategies.</li><li>Excellent verbal and written communication skills.</li><li>Ability to convert prospects into long-term clients through consultative selling.</li><li>Highly motivated, target-driven, and comfortable working in a fast-paced international environment.</li></ul>What We Offer<ul><li>Competitive base salary (PKR 60,000 &ndash; 80,000)</li><li>Attractive commission structure and travel allowance</li><li>Opportunity to work with global clients</li><li>Collaborative, performance-driven culture</li><li>Long-term career growth in the global recruitment industry</li></ul>How to Apply Send your resume and availability to apply.to.opportunity@gmail.com You may also share your details via Direct Message (DM).Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

International Client Acquisition Specialist (HR & Recruitment Services)

aesg

<div>AESG is an international specialist consultancy, engineering, and advisory firm, with offices across the UK, UAE, Saudi Arabia, South Africa, Australia, Egypt and Singapore dedicated to help solve our clients greatest challenges, through collaboration, innovation, and advanced technical solutions. With unparalleled experience, gained from working on hundreds of projects, our multi-disciplinary team of Architects, Planners, Engineers, Scientists, Modelers and Project Managers work alongside our clients to deliver effective solutions that stand the test of time.
JOB Description
Due to the continuing success and growth of our team, this fantastic opportunity has opened up at our award-winning specialist consultancy, engineering and advisory firm.
At AESG we are looking for a Senior Consultant - Sustainability to be based in Dubai and work alongside our other specialist disciplines. This role offers an excellent opportunity for an experienced and motivated sustainability specialist seeking professional development within a growing and ambitious company with a unique service offering. 
JOB PURPOSE<ul><li>
Hold responsibility for the overall delivery of the project</li><li>
Manage both the technical and commercial aspects of projects</li><li>
Provides guidance and mentorship to more junior team members</li></ul> 
QUALIFICATION / EXPERIENCE<ul><li>
The candidate must have a degree in a relevant discipline (e.g. Engineering, Architecture, or Environmental Science), with further post-graduate education desirable (e.g., Master's degree), along with demonstrated work experience within the field.</li><li>
Generally, a minimum of 4-8 years of professional experience</li><li>
Professional qualification and work experience with the development, and/or implementation of Sustainability Rating Systems such as LEED, Mostadam, Estidama or equivalent.</li><li>
Proven track record of successfully leading a sustainability program, policies, and regulatory frameworks</li><li>
The candidate will be expected to work across numerous software platforms, including Microsoft Office, InDesign, Rhino, and Grasshopper. Knowledge of IES is beneficial.</li>
Must have experience in a consultancy in the UAE 
<li>
</li></ul> 
GENERAL EXPECTANCY<ul><li>
Extensive experience and high-level competencies in specialised areas.</li><li>
Contributes valuable insights to projects.</li></ul> 
RESPONSIBILITIES<ul><li>
Independently manage complex projects and resolve complex project issues</li><li>
Independent commercial management of projects</li><li>
Generating multiple instances of repeat work with clients</li><li>
Preparation of proposals and seeking and winning new work with existing clients</li><li>
Client oriented and contributes to commercial success of the division</li><li>
Development of strong relationships with existing clients through project delivery</li><li>
Provide guidance and leadership to more junior team members and provide formal mentorship</li><li>
Industry leadership through participation in industry professional groups and conferences</li></ul> 
COMPETENCIES<ul><li>
Leadership / Management skills- Leadership involves effective delegation, strategic planning, and fostering collaboration across teams. Starting to develop coaching abilities.</li><li>
Communication / Collaboration- Provide clear instructions to teams, deliver feedback effectively and foster a positive team environment.</li><li>
Technical Knowledge / Expertise- Focus on becoming subject matter experts in specific technical areas.</li><li>
Creativity / Innovation - Actively promote creative thinking within their teams or departments, encouraging colleagues to embrace new ideas and approaches.</li><li>
Client Focus / Relationship Building - Maintain and strengthen high levels of Client satisfaction and feedback. Preparation of proposals and seeking and winning new work.</li><li>
Strategic Vision / Planning - Contribute to the data analysis development of reports and presentations used in the strategic planning process for specific division.</li></ul> 
DEMONSTRATED KNOWLEDGE BASE AND PROFESSIONAL SKILLSET<ul><li>
Time Management / Planning - Responsible for overseeing teams and larger projects. Developing advanced project management skills, such as creating comprehensive project plans, managing budgets, and allocating resources effectively.</li><li>
Industry Experience / Thought Leadership - Demonstrated expertise in discipline, industry leadership through participation in industry professional groups and conferences and the development of research publications.</li><li>
Project Management / Operational Delivery - Proven expertise in discipline with a track record of numerous projects ($150k) successfully delivered independently with high level of Client feedback. Independently manage complex projects and resolve complex project issues. They lead efforts to streamline cross-functional processes and drive efficiency across the organisation.</li><li>
Leadership / Team Management Experience - Ability to independently project manage delivery and guide junior team members within the project team or mentoring junior team members / graduates. Provide guidance and leadership to more junior team members.</li><li>
Commercial Acumen / Business Development - Proficiency in creating and managing project budgets, tracking expenses, and ensuring cost control. Managing relationships with project vendors, negotiating contracts, and ensuring cost-effective procurement. Client oriented and contributes to commercial success of the division.</li><li>
Problem Solving / Decision Making - Generate viable options for addressing problems. Consider the long-term implications of each option.</li><li>
Employee Focus / Process Compliance - Skilled in managing employee relations and fostering a positive work environment. Assesses business and operational risks. Ensure proper implementation of regulations.</li><li>
Upholding AESG Core Values - Upholding AESG Core Values such as: Honesty, Flexibility, Adaptability, Client-centricity and Collaboration</li></ul></div>

Senior Sustainability Consultant (UAE)

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