client development manager

World Wide Technology

<div>Responsibilities:
<ul><li>Effectively lead account engagements and virtual resources in pursuit of margin rich sales with minimal guidance.</li>
<li>Acts in a consultative fashion and receives consistent positive feedback from internal and external engagements.</li>
<li>Consistently meet and exceed the gross profit and margin goals assigned by leadership.</li>
<li>Consistently forecast sales opportunities with accuracy.
</li><li>Managing complex customer relationships, leveraging HPTs to achieve assigned sales goals with support from leadership.</li>
<li>Developing relationships with Partner/OEM (Original Equipment Manufacturer) Sales Resources, Technical Specialists and Business Units.</li>
<li>Demonstrating increasing levels of competence in identifying and engaging appropriate Partners as part of customer engagement and technical solution design.</li>
<li>Leverages senior team members and leadership to increase knowledge of best practice and success stories.</li>
</ul>
Qualifications:
<ul><li>This is a remote office worker that must reside full time in the continental United States.</li>
<li>1-2 Years Business Development, Sales Experience (or Inside Sales Experience) in a Relevant Industry and/or Sales Segment.</li>
<li>Strong cultural fit that exhibits a passion for learning and customer success.</li>
<li>Excellent skills in developing new relationships with customers and the ability to recommend and position technical solutions to solve customer business challenges.</li>
<li>Relevant experience in account planning with an extended team, calling at all levels within the customer's organization, and managing partner relationships.</li>
<li>Outstanding communication and organizational skills required.</li>
<li>Experience selling into Fortune 1000 companies preferred.</li>
<li>Travel is expected to be less than 50%.</li>
<li>Bachelor's Degree or equivalent industry experience preferred.</li>
</ul>
Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $75,000.00 to $95,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
<ul>
<li>Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
</li><li>Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
</li><li>Paid Time Off: PTO &amp; Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
</li><li>Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program</li>
</ul>
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

If you have any questions or concerns about this posting, please email taposting@wwt.com.
Requirements:
Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.
Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work&reg; for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What is an Associate Client Development Manager?
The Associate Client Development Manger is a member of World Wide Technology's (WWT) sales organization focused on growing brand loyalty, customer satisfaction and success through the sale of technical solutions that solve business problems for the customers in an assigned portfolio of accounts. This is a quota-carrying business development position and is expected to meet and exceed the gross profit and margin goals assigned by leadership.
The ideal candidate will be someone with a passion for technology, a demonstrated ability to proactively stay well educated on business and industry trends, and a self-motivated seller capable of leveraging the right resources at the right time for desired results. Your ability to research customers, business, and technology to develop a plan for execution will be paramount to your success.
With our Advanced Technology Center and Platform (https://www.wwt.com/atc) at your fingertips for briefings, training, workshops, and demos you'll be delivering best in class results for WWT's customers. 

What will you be doing?
The Associate Client Development Manager will sell broad technical services, solutions, and products to our customers. Day-to-day responsibilities will include building meaningful relationships within an assigned portfolio of accounts, leading customer sales meetings and presentations with minimal guidance, gathering sufficient information to bring customer requests to the WWT technical teams for scoping, and accurately forecasting sales opportunities each week. The Associate Client Development Manager will serve as a core member of a High-Performance Team (HPT) of Engineers and Architects, Sales Operations and other experts to truly provide expertise and value to every customer. The ability to listen, learn and understand broad technical solutions is required as you look to provide value to our customers on cutting-edge technologies.</div>

Associate Client Development Manager

Grand Community Co

Job Title : Community &amp; Client Relationship ManagerLocation : Riyadh Industry: Marketing &amp; AdvertisingEmployment Type : Full timeJob Summary:The Community &amp; Client Relationship Manager is responsible for ensuring exceptional client satisfaction by delivering top-tier influencer marketing services. This role oversees the operations and community teams, manages client expectations, develops strategies to exceed targets, and strengthens relationships with clients and influencers.Key Responsibilities:Client Management:<ul><li>Client Success: Ensure client satisfaction by delivering top-notch influencer campaigns aligned with their goals.</li><li>Relationship Building: Foster strong relationships with current and previous clients through regular communication and trust-building initiatives.</li><li>Strategic Planning: Develop and execute client-specific plans and strategies, including a yearly calendar of activities and recommendations.</li><li>Meetings &amp; Updates: Conduct ongoing weekly meetings with clients to review progress, provide updates, and propose innovative solutions.</li></ul>Team Management:<ul><li>Leadership: Manage and mentor the operations and community teams to achieve KPIs and develop their skills.</li><li>Shift Oversight: Organize and manage a 24/7 operational schedule, ensuring smooth transitions between shifts.</li><li>Performance Monitoring: Track team KPIs, provide feedback, and create tailored development plans to improve efficiency and performance.</li></ul>Campaign Oversight:<ul><li>Execution Excellence: Oversee the execution of influencer marketing campaigns, ensuring timely delivery and quality standards.</li><li>Influencer Management: Handle relationships with influencers, ensuring they align with campaign requirements and brand values.</li><li>Campaign Monitoring: Track the performance of campaigns, provide detailed reports, and identify areas for improvement.</li></ul>Sales Support:<ul><li>Collaboration: Work closely with the sales team to ensure seamless communication with clients.</li><li>Closing Deals: Assist in finalizing agreements and upselling services to existing clients by identifying additional opportunities.</li></ul>Operations:<ul><li>Coordination: Ensure smooth communication and collaboration across departments, including sales, marketing, and client success teams.</li><li>Process Improvement: Identify bottlenecks in operations and recommend improvements for greater efficiency and effectiveness.</li><li>Reporting: Prepare and share weekly, monthly, and quarterly reports on team performance, client satisfaction, and campaign success metrics.</li></ul>Strategy &amp; Growth:<ul><li>Market Insights: Stay updated on influencer marketing trends to ensure Grand Community remains a market leader.</li><li>Innovation: Propose new initiatives to enhance services, attract clients, and improve operational workflows.</li><li>Business Development: Contribute to the growth of the company by identifying and pursuing new business opportunities.</li></ul>Job Requirements:&middot; Bachelor&rsquo;s degree in business administration, Marketing, Communications, or a related field.&middot; Minimum of 5 years of experience in operations, community management, or a related role.&middot; Fluent in English.&middot; Possession of a car with a valid driving license.&middot; Strong organizational and time-management skills.Job Type: Full-timePay: From ﷼1,000.00 per monthLocation:<ul><li>Riyadh (Preferred)</li></ul>Work Location: In person

Community & Client Relationship Manager

Robusta

<div>Robusta assists organizations in transitioning to a digital-first approach, crafting unforgettable experiences for their customers. We provide strategy, design, product, and technology services to prominent businesses and brands, utilizing our go-to-market expertise to facilitate seamless customer experiences and enhance conversion rates.
About the Role
The Client Growth Manager is a strategic commercial role responsible for driving end-to-end revenue growth across an assigned industry vertical or geographic market. This role operates within an integrated Sales &amp; Account Management model, owning both new business acquisition and existing account expansion under a unified revenue target.
The Client Growth Manager acts as the single commercial owner of their portfolio, accountable for revenue generation, client relationship management, and long-term value creation, while ensuring profitability and strategic alignment.
Key Responsibilities1. Revenue Ownership (Primary Accountability)<ul><li>
Own and deliver the total revenue target across assigned accounts and industry
</li><li>Manage a balanced revenue mix:
</li><li><ul><li>New business (new logos)
</li><li>Upselling &amp; cross-selling
</li><li>Renewals and expansions
</li></ul></li><li>Ensure gross margin adherence through disciplined pricing strategies
</li><li>Maintain accurate forecasting and pipeline visibility
</li><li>Build and execute annual industry growth plans
</li><li>Maintain a healthy pipeline coverage ratio
</li></ul>2. New Business Development<ul><li>
Identify, qualify, and pursue new business opportunities
</li><li>Lead full sales cycle execution:
</li><li><ul><li>Prospecting and qualification
</li><li>Proposal development
</li><li>Commercial negotiations
</li><li>Closing and contract finalization
</li></ul></li><li>Drive strategic industry penetration
</li></ul>3. Account Growth &amp; Expansion<ul><li>
Own a defined portfolio of accounts as the Account Growth Owner
</li><li>Identify and drive upsell and cross-sell opportunities
</li><li>Lead renewals, contract extensions, and commercial expansions
</li><li>Optimize revenue mix and account profitability
</li></ul>4. Client Relationship Ownership<ul><li>
Act as the executive-level single point of contact (SPOC) for clients
</li><li>Build and maintain long-term trusted relationships with key stakeholders
</li><li>Understand client strategic priorities and business objectives
</li><li>Own client satisfaction, retention, and growth
</li><li>Manage stakeholder mapping and account dynamics
</li><li>Lead escalations and conflict resolution
</li><li>Represent the voice of the client internally (without owning delivery)
</li></ul>5. Industry Leadership &amp; Positioning<ul><li>
Develop deep expertise within assigned industry vertical
</li><li>Identify market trends, risks, and emerging opportunities
</li><li>Position the company&rsquo;s value proposition effectively
</li><li>Act as the commercial authority for the assigned industry
</li></ul>6. Governance &amp; Reporting<ul><li>
Provide structured reporting on:
</li><li><ul><li>Revenue performance
</li><li>Margin performance
</li><li>Account risks
</li><li>Growth opportunities
</li></ul></li><li>Ensure early identification of commercial or relationship risks
</li><li>Participate in executive reviews and governance forums
</li><li>Align on key milestones (renewals, checkpoints, business reviews)
</li></ul>7. Contractual &amp; Commercial Accountability<ul><li>
Own contract execution and sign-offs
</li><li>Ensure contracts align with revenue and margin objectives
</li><li>Secure approvals for billing milestones
</li><li>Act as an escalation point for collections in coordination with Finance
</li></ul>8. Internal Strategic Alignment<ul><li>
Align with Product, PMO, and Delivery teams on strategic priorities
</li><li>Communicate client needs and commercial objectives
</li><li>Escalate risks and dependencies
</li><li>Maintain non-operational involvement (no execution ownership)</li></ul> 

Requirements 
<ul><li>
Bachelor&rsquo;s degree in Business, Marketing, Finance, or a related field (MBA is a plus)
</li><li>5&ndash;10 years of experience in B2B sales, account management, or client growth roles
</li><li>Proven track record of achieving revenue targets across new business and account expansion
</li><li>Strong experience managing full sales cycles (prospecting closing renewal)
</li><li>Demonstrated ability to grow existing accounts through upselling and cross-selling
</li><li>Solid commercial acumen with experience in pricing, margin management, and contract negotiation
</li><li>Ability to build and manage senior stakeholder relationships and navigate complex organizations
</li><li>Experience working within a specific industry vertical (relevant to assigned portfolio)
</li><li>Strong analytical skills with ability to manage pipeline, forecasting, and performance tracking
</li><li>Excellent communication, negotiation, and executive presence</li></ul></div>

Client Growth Manager - Robusta

State Street

<div><div>Position can be located in Clifton NJ, Princeton NJ, Burlington/Boston MA, and Stamford CT</div><div></div><div>
Charles River focuses intently on delivering market leading and feature rich technology wrapped in an exceptional client service experience. As the Client Manager focused on Wealth Management clients, you will be responsible for client satisfaction, retention, and growth by ensuring the effective delivery of Charles River IMS projects, support and services while working closely with client senior leaders to ensure strategic alignment and strong, long-term partnerships. Client Managers serve a dual purpose &ndash; advocating for our clients within Charles River; and serving as a trusted advisor and direct point of contact for the client.</div><div></div><div>
As a Client Manager, you will work closely with and influence both internal and client business leaders and decision makers. You will leverage your sharp organizational and strong interpersonal skills to ensure Charles River continues to deliver exceptional client service experience, while advancing the goals of the organization.</div><div></div><div>
Key Responsibilities</div><div>
Charles River Client Managers are expected to actively manage a book of Charles River IMS accounts by:</div><ul><li>
Ensuring a high touch engagement model with clients, including regular onsite visits, project status calls and executive engagements</li><li>
Developing relationships with senior client personnel to gain understanding of client strategy and CRD&rsquo;s alignment to achieving their strategy</li><li>
Sustaining a strong understanding of the Charles River IMS and keeping up-to-date with current functionality, wealth management product offerings and upgrades</li><li>
Maintaining frequent communication and collaboration with internal client account teams and wealth management business units</li><li>
Establishing long-term, strategic objectives for each client and measure success against account plan goals</li><li>
Proactively ensuring effective client issue resolution, project delivery, response to information requests, and collaboration with other CRD teams</li><li>
Assisting the internal Sales team to identify and foster revenue opportunities including additional application modules and services, training or services</li><li>
Maintaining awareness of the wealth management market and industry trends and news relevant to CRD and client base</li></ul><div></div><div>
Qualifications</div><ul><li>
BA/BS degree in Finance, Technology or relevant discipline</li><li>
7 years&rsquo; experience within the Financial Services / Software industry, preferred experience Wealth Management and in Relationship Management, Business Analysis or similar functioning role</li><li>
Demonstrable strong communication and presentation skills including the ability to articulate or present issues, options and resolutions verbally and in writing</li><li>
Ability to foster strong relationships across client organizations, with senior managers and key decision makers in large and small firms, including good personal and working relationships with end users</li><li>
Strong analytical and problem-solving skills</li><li>
Ability to multi-task and successfully manage simultaneous priorities</li><li>
Proven organizational skills with attention to detail</li><li>
Self-motivated with the ability to operate independently and as a member of a team</li><li>
Ability to travel to client sites 20% &ndash; 40% per calendar year</li></ul><div></div><div>
About State Street</div><div>
What we do: State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data &amp; analytics, investments research &amp; trading and investment management to institutional clients.</div><div>
Work, Live and Grow: We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help match your needs. And our wealth of development programs and educational support will help you reach your full potential.</div><div>
Inclusion, Diversity, and Social Responsibility: We truly believe our employees' diverse backgrounds, experience and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.</div><div>
State Street is an equal opportunity and affirmative action employer.</div><div>
(Company: Charles River)</div><div>
Discover more at <div>www.StateStreet.com/careers</div></div><div></div><div>
Salary Range:</div>
$80,000 - $140,000 Annual<div></div><div>
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.</div><div></div><div>
Employees are eligible to participate in State Street&rsquo;s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.</div><div>
For a full overview, visit <div>https://hrportal.ehr.com/statestreet/Home</div>.</div><div></div><div>
About State Street</div><div></div><div>
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.</div><div></div><div>
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you&rsquo;ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.</div><div></div><div>
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.</div><div></div><div>
Discover more information on jobs at <div>StateStreet.com/careers</div></div><div></div><div>
Read our <div>CEO Statement</div></div><div></div><div>
Job Application Disclosure:</div><div>
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</div></div>

Client Manager - Wealth Management Investment Software, AVP - Charles River Development

Capital One

<div>Sr. Manager, Client Development
The Center of Excellence is tasked to help sales Win in the Market and enable our sales associates to be the most effective possible by 1) Maintaining a deep understanding of our dealer customer problems and being able to prioritize them in terms of value. 2) Help create initiatives which positively impact both our dealer population and internal sales associates 3) Pilot &amp; Scale these initiatives nationally in the most effective and efficient ways possible; setting up the sales team to drive strong economic results nationally.
An ideal candidate is someone with deep auto industry knowledge, is comfortable interacting and building relationships with key decision makers within dealerships, and shows top-notch influence skills at the Sr. Leadership Level, can work directly with analysts and product teams and is able to pilot and deploy difficult initiatives that require large amounts of problem solving.
General Responsibilities:<ul><li>
Strategic leadership: Develop strategies that will drive growth, profitability, and competitive success for Capital One&rsquo;s Finance Program and Navigator Platform.</li><li>
Program &amp; Product: Harness market intel and identify trends that will help influence program, product and pricing strategies</li><li>
Client facing: Engage dealership partners directly to learn their pain points, identify the problems they are trying to solve, and offer solutions leveraging breakthrough technology and capabilities</li><li>
Go-to-market strategy and execution: Plan, execute and manage the go-to-market strategy. Oversee multiple projects and programs concurrently</li><li>
Partnership: Work closely with colleagues across Capital One including: Product, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability
</li><li>Strategic; analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing and risk management</li><li>
Ownership mentality with leadership bend: Have the mindset of an owner with strong business judgment and impeccable integrity, and lead collaboratively with business partners across the enterprise. Foster innovation, drive critical decisions, hold others (and yourself) accountable, and be able to consistently deliver results</li><li>
Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills</li><li>
Clear results orientation: Display an intense focus on achieving both short and long term goals. Drive and execute an agenda in an uncertain and fluid environment</li><li>
Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment.</li></ul>
Basic Qualifications:<ul><li>
High School diploma, GED or equivalent certification</li><li>
At least 5 years of experience in sales management, or operations, or strategy</li></ul>
Preferred Qualifications:<ul><li>
Bachelor&rsquo;s degree</li><li>
2+ years of People Leadership experience</li><li>
2+ years of experience in the automotive industry</li></ul>
 At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Alpharetta, GA: $161,500 - $184,300 for Sr. Mgr, Client Development 

McLean, VA: $177,700 - $202,800 for Sr. Mgr, Client Development 

Plano, TX: $161,500 - $184,300 for Sr. Mgr, Client Development 
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate&rsquo;s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City&rsquo;s Fair Chance Act; Philadelphia&rsquo;s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).</div>

Sr. Manager, Client Development

StructureFlow

<div>About StructureFlow
StructureFlow is a structural intelligence platform; a new category of technology that transforms how legal, professional services firms and alternative finance funds master complexity. Our clients work with structures that span multiple entities, jurisdictions, and counterparties: transaction structures, group arrangements, fund configurations, reorganization plans.
Those structures hold the intelligence that drives decisions, governs capital flows, and determines outcomes. Yet most of that intelligence is trapped. Static diagrams that are out of date before the ink is dry. Spreadsheets that capture data but not relationships. Documents scattered across matters and inboxes, with no single source of truth. The result: decisions made without complete visibility, risks that aren&rsquo;t seen until too late, and structural complexity that becomes a brake rather than an asset.
StructureFlow changes that. We give professionals a living, connected model of the structures they work with - something they can Map, Model, and Move. Understand how everything fits together. Test how it responds to change before a decision is locked in. Communicate it with clarity and conviction to clients, investors, and regulators. Our clients don&rsquo;t just see their structures, they master them.
We&rsquo;re not a diagramming tool. We&rsquo;re not a spreadsheet. We&rsquo;re structural intelligence: visualise data, unlock insights, act - in one interface.
We are hiring for a Client Success Manager to join our team
The CSM role at StructureFlow exists to deliver what our product promises: mastery over complexity. That means taking customers from their first interaction with the platform through to the point where StructureFlow is genuinely embedded in how they work; not a tool used occasionally, but the way they Map, Model, and Move on deals and matters.
You&rsquo;ll manage a portfolio of enterprise accounts across our North American customer base - primarily law firms, PE funds, and accountancy/tax practices - from pre-sales pilots through to onboarding, expansion and renewal. You&rsquo;ll co-own the client relationship across its full lifecycle, together with the Account Executive assigned to each client.
This isn&rsquo;t a reactive role. We don&rsquo;t wait for clients to tell us something isn&rsquo;t working. We track adoption signals, maintain live health scores, and intervene early, which means you need to be comfortable reading data, drawing conclusions from it, and acting without being asked to.
You&rsquo;ll also be involved pre-sale: for complex pilots and structured evaluations, you&rsquo;ll work alongside the Revenue team, contributing the CS perspective on onboarding risk and helping shape what success looks like before the contract is signed.
Our CS function has implemented a clear and structured operational framework, a set of handbook-documented standards, and the tooling to support them, but there&rsquo;s also real scope to contribute to how things evolve. If you want to inherit a fully codified playbook and execute it, this probably isn&rsquo;t the right environment. If you want to operate within a structured framework while also helping to improve it, it is.
What you'll be doing:<ul><li>
Pre-sales pilots - For complex evaluations, work alongside the Revenue team from Selection onwards, contributing the CS perspective on deal quality and continuity before the contract is signed</li><li>
Onboarding &amp; first value - Own accounts from contract signature, finalise the Customer Success Plan (CSP), and drive each account to a named first-value milestone on a live piece of work</li><li>
Adoption - Move accounts from &quot;this works for a few people&quot; to &quot;this is how we do things&quot; &mdash; through proactive health monitoring, QBRs grounded in impact, and cohort expansion.</li><li>
Expansion &amp; Renewal - Manage renewals from six months out, maintain a live whitespace plan, and develop expansion opportunities to the point of handoff to the AE.</li></ul> 

Requirements 
Domain experience is a must.
Our clients are experts in their respective fields. They'll know immediately whether you understand their world. The background that fits best is someone who has received training from or worked within professional services &ndash; accountancy/tax, law, restructuring, M&amp;A advisory or alternative finance - and then moved into a client-facing SaaS or technology role. You should be able to discuss deal structures and transaction flows without needing them explained to you.
Skills and experience
Essential:<ul><li>
3+ years in enterprise CS/account management in B2B SaaS/professional services tech</li><li>
A passion for creating and iterating on strategy and executing against a plan</li><li>
Track record managing renewals and expansion</li><li>
Comfortable managing senior stakeholders, not just operational contacts</li><li>
Experience with typical CS tooling: HubSpot, Planhat, Gainsight, ChurnZero, or equivalent</li><li>
You write well: a significant amount of the role is written communication</li></ul>
Desirable<ul><li>
Legal, Accounting or Finance qualifications or prior experience working in these industries
</li><li>Understanding of the broader culture of compliance governing how firms adopt digital tools</li><li>
Ideas for how AI technology can be used to accelerate the CS workflow and drive client experience.</li><li>
Experience contributing to a CS function being built, not just inheriting a mature one</li></ul>
What success looks like
By month 3....
You've built real relationships with your clients &mdash; they see you as part of their team and they trust your judgment. Each client has a documented first-value milestone. You understand their world well enough to have a credible view on where StructureFlow fits into it, and your health scores reflect the strength of those relationships, not just product adoption metrics.
By month 6....
Your clients feel secure and well managed. QBRs, check-ins, and escalation paths all run through a rhythm that clients find reassuring rather than administrative &mdash; they know what's coming, and nothing falls through the cracks. At least one of your clients is willing to advocate for us, and you've used this to support other pre-sales pilots, showing prospects what that experience looks like from the inside.
By month 12...
Your renewals are going through smoothly, because the relationship and the value were never in doubt. Expansion conversations succeed because you are seeing genuine client need and working through the vale case collaboratively. You have a sharp view of how our go-to-market system works from the client's perspective, and you're actively shaping how we improve it. 
Benefits 
<ul><li>
Competitive salary and performance-based bonus.</li><li>
Generous PTO policy &ndash; 25 days is standard for our global team</li><li>
Healthcare (medical, dental, vision)</li><li>
401(K)</li><li>
Flexible working &ndash; a combination of remote work, and business travel</li><li>
Learning &amp; Development budget</li><li>
Opportunity to join a dynamic, early-stage startup in our mission to transform how legal, professional services firms and alternative finance funds master complexity</li><li>
High impact work that really matters &ndash; success in this role will drive our company forward and have an outsized impact on our business and clients</li></ul></div>

Client Success Manager (North America)

FirstService Residential

<div>Description 
 
 
 
 
 
 
 
Job Overview: 
 
As the Business Development Director, you&rsquo;ll be responsible fo providing strategic sales initiatives. Engaging in marketplace sales activity and working closely with Market Leaders, operational Executives and the Marketing Department on lead generation, sales activities and proposal generation. The role requires superior planning, communication and business development skills together with the ability to effectively collaborate with various internal senior associates to effectively close sales and achieve targets. 
 
 
 
Your Responsibilities: 
 
<ul><li> 
Responsible for the ongoing development and implementation of new client development. 
</li></ul> 
<ul><li> 
Execute our sales strategy to obtain residential association management contracts that meet the FirstService Residential client‐type strategy. 
</li></ul> 
<ul><li> 
Assist in the growth of current market territories by attending and planning business development meetings as requested. 
</li></ul> 
<ul><li> 
Manage and directly participate in the sales process; deliver sales presentations to prospective clients. 
</li></ul> 
<ul><li> 
Continually seek out innovative ways to communicate our value to prospects and existing clients. 
</li></ul> 
<ul><li> 
Monitor competition and keep on top of industry trends; report findings to senior leadership team. 
</li></ul> 
<ul><li> 
Manage sales process through utilization of CRM (Dynamics) entering and updating lead/opportunity information, documents, generation of sales follow up schedule, and lead/opportunity communications. 
</li></ul> 
<ul><li> 
Collaborate with marketing team and participate in preparation of proposal (RFP) responses. 
</li></ul> 
<ul><li> 
Identify growth opportunities within existing managed communities; manage and lead the internal sales process. 
</li></ul> 
<ul><li> 
Proficient and effective at giving client presentations and closing deals. 
</li></ul> 
<ul><li> 
Coordinate and/or participate in the strategy of sale presentations including internal preparation of materials, team member attendance, pre and post meeting conference calls.</li></ul> 
 
 
 
 
Skills &amp; Qualifications: 
 
<ul><li> 
Bachelor&rsquo;s degree plus a minimum of 3 years sales experience in a service-related industry 
</li></ul> 
<ul><li> 
CRM experience (Microsoft Dynamics preferred) 
</li></ul> 
<ul><li> 
Demonstrates strong and effective customer service and relationship building skills: 
</li></ul> 
<ul><li> 
Ability to be able to immediately develop rapport with a variety of personalities and &ldquo;types&rdquo; of clients and potential clients during and after the sales process 
</li></ul> 
<ul><li> 
Ability to be &ldquo;of service&rdquo; to all internal customers, effectively working with multiple styles and influences that present unique needs and demands on the sales process 
</li></ul> 
<ul><li> 
Attend both internal and external business development meetings and / or events, which may include but is not limited to; industry conferences and meetings and company hosted business development events 
</li></ul> 
<ul><li> 
Possess excellent grammar, spelling and proofreading skills 
</li></ul> 
<ul><li> 
Demonstrate good common sense, sound judgment, and a high ethical bar. 
</li></ul> 
<ul><li> 
Consistently perform at high levels in a fast‐paced ever‐changing work environment. 
</li></ul> 
<ul><li> 
Ability to work independently; capable of taking ownership of assigned tasks and to anticipate work requirements. 
</li></ul> 
<ul><li> 
Business development and/or operations experience in residential condominium management or a related industry is preferred. 
</li></ul> 
<ul><li> 
This position is one of &ldquo;active&rdquo; selling and has the responsibility to attend both internal and external business development meetings and / or events, which may include but is not limited to; industry conferences and meetings and company hosted business development events. This may require travel and overnight stays.</li></ul> 
 
 
 
What We Offer: 
 
 
As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions. 
 
 
 
Compensation: 
 
 
$80,000 - $90,000 base plus commission and bonus based on sales volume 
 
 
 
Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics. 
 
Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company. 
 
Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a &ldquo;reasonable accommodation,&rdquo; as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com. 
 
Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.</div>

Business Development Director

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