client engagement manager

GPS marketing

<p><b>GPS Marketing Agency is Hiring!</b><br/><b>Position:</b> Arabic Content &amp; Client Engagement Manager<br/><b>Start Date:</b> ASAP</p><p>We are looking for a talented <b>Arabic Content &amp; Client Engagement Manager</b> to join our dynamic team at <b>GPS Marketing Agency</b>. If you&rsquo;re passionate about digital marketing and thrive in a fast-paced creative environment, we&rsquo;d love to hear from you!</p><p><b>Required Skills &amp; Experience:</b></p><ul><li>Fluency in <b>English and Arabic</b> (spoken &amp; written) &ndash; <i>essential</i></li><li>Proven experience in a <b>Digital Marketing/Advertising Agency</b> &ndash; <i>essential</i></li><li>Experience <b>managing a creative team</b> (designers, videographers, editors) &ndash; <i>essential</i></li><li>Strong portfolio with <b>links to accounts</b> you have managed &ndash; <i>required</i></li><li>Hands-on experience in <b>social media marketing</b> (multi-account management, post creation, scheduling)</li><li>Creative mindset and strong sense of style</li><li>Solid understanding of <b>marketing strategy</b> and campaign execution</li><li>Ability to think <b>outside the box</b> and deliver fresh ideas</li><li>Knowledge of <b>photo and video editing software</b> &ndash; <i>a plus</i></li></ul><p><b>Key Responsibilities:</b></p><ul><li>Design and implement <b>social media strategies</b> and <b>social media calendars</b> in English and Arabic</li><li>Plan and schedule posts; manage communities across <b>Instagram, Facebook, LinkedIn</b></li><li>Lead and coordinate the creative team to deliver engaging content</li><li>Supervise <b>photo and video shoots</b></li><li>Act as the main <b>account point of contact</b> between clients and the internal team</li><li>Ensure smooth workflow and timely delivery of projects</li></ul><p><b>How to Apply:</b></p><p>Please send your <b>CV, portfolio, and links to the accounts you currently manage (or have managed)</b> HERE or to:<br/><b>digital@gpsmarketing.agency</b></p><p>Join us and be part of a creative team that values innovation, growth, and results!</p><p>Job Type: Full-time</p><p>Pay: AED8,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you in Dubai?</li><li>What is your expected salary?</li><li>When can you start? This position should be filled ASAP</li><li>What is your visa status? Expiry date</li><li>What Marketing Agencies did you work for?</li><li>Are open to complete a trial task / participate in a trial day?</li></ul><p>Experience:</p><ul><li>Content Creation: 2 years (Required)</li><li>Account Management: 2 years (Required)</li><li>handling MULTIPLE accounts from A to Z: 2 years (Required)</li><li>Strategy creation: 2 years (Required)</li></ul><p>Language:</p><ul><li>Arabic (Required)</li></ul>

Arabic Content & Client Engagement Manager

Emdad By Elm

<div>
 <p>
  <strong>
   Job Description:
  </strong>
 </p>
 <p>
  The Relationship Manager will play a pivotal role in managing and overseeing the organization&rsquo;s relationship management framework. This position requires the individual to ensure strong client engagement and drive business growth by developing tailored strategies in alignment with Emdad&rsquo;s strategic objectives. The Relationship Manager will lead account management activities, perform comprehensive analyses of client needs, and nurture strategic client relationships, guaranteeing that the overarching goals and performance indicators of the Relationship Management (Sector A) General Department are met. This role demands a dynamic leader who can contribute to strategic planning, optimize resource allocation, and develop robust engagement and acquisition strategies while effectively communicating and implementing methodologies that foster sustained client satisfaction and loyalty.
 </p>
 <p>
  <strong>
   Job Requirements:
  </strong>
 </p>
 <ul>
  <li>
   A minimum of 10 years of relevant experience, including at least 2 years in a managerial position within relationship management or a related field.
  </li>
  <li>
   Bachelor&rsquo;s Degree in Business Administration or a related field; a Master&rsquo;s or PhD in Business Administration or a related field is preferred.
  </li>
  <li>
   Proven track record in developing and implementing successful client relationship management frameworks and strategies.
  </li>
  <li>
   Strong experience in market research and strategic client acquisition processes that align with organizational objectives.
  </li>
  <li>
   Comprehensive understanding of proposal development and bid management processes, ensuring the alignment of proposals with client needs.
  </li>
  <li>
   Advanced skills in client segmentation and account prioritization, enabling effective resource allocation to high-value clients.
  </li>
  <li>
   A proactive approach in data-driven decision making, with experience in analyzing performance metrics and reporting key outcomes to senior management.
  </li>
  <li>
   Strong leadership capabilities with experience in fostering a performance-driven culture through mentoring and guidance.
  </li>
  <li>
   Exceptional communication and interpersonal skills, with a demonstrated ability to build and maintain relationships with diverse stakeholders.
  </li>
  <li>
   Proven problem-solving and decision-making skills, with a capacity to navigate complex client issues and operational challenges.
  </li>
  <li>
   High adaptability and resilience in managing change and meeting evolving business needs.
  </li>
 </ul>
 <p>
  <strong>
   Job Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Contribute to the development of the Sales and Account Management Sector&rsquo;s strategic plan in alignment with Emdad&rsquo;s long-term vision and objectives.
  </li>
  <li>
   Develop the Relationship Management (Sector A) General Department&rsquo;s business plan and ensure its integration with organizational goals.
  </li>
  <li>
   Establish and continuously monitor performance objectives and indicators for the Relationship Management department, ensuring alignment with strategic plans.
  </li>
  <li>
   Communicate the department&rsquo;s business plan effectively across all levels of the organization for cohesive execution.
  </li>
  <li>
   Optimize resource allocation and organizational structure within the Relationship Management department, recommending improvements as necessary.
  </li>
  <li>
   Formulate and manage the yearly budget for the Relationship Management department, ensuring compliance with strategic needs.
  </li>
  <li>
   Coordinate research and benchmark analysis to identify industry best practices and emerging trends that enhance client relationships.
  </li>
  <li>
   Define client categories and prioritize accounts based on impact, revenue potential, and strategic alignment to maximize effectiveness.
  </li>
  <li>
   Develop and guide the implementation of tailored engagement and account management plans for diverse client tiers.
  </li>
  <li>
   Create client acquisition strategies that enhance Emdad&rsquo;s market positioning and drive sustainable business growth.
  </li>
  <li>
   Execute market scanning activities to identify target industries and potential clients aligned with strategic growth initiatives.
  </li>
  <li>
   Oversee the proper integration and exploitation of CRM systems to maintain comprehensive client records and facilitate informed decision-making.
  </li>
  <li>
   Establish structured communication channels to ensure timely responses and feedback from clients and stakeholders.
  </li>
  <li>
   Collaborate with the Executive Director in managing critical client interactions and presentations to effectively communicate Emdad&rsquo;s value proposition.
  </li>
  <li>
   Review and assess the feasibility of received RFPs in conjunction with the Bidding Management function.
  </li>
  <li>
   Assign and oversee account managers for client projects, matching skills to project scope and complexity to ensure optimal results.
  </li>
  <li>
   Supervise the development of tailored proposals, ensuring alignment with both client needs and organizational capabilities.
  </li>
  <li>
   Monitor and maintain structured communication schedules for each client category, fostering trust and relationship-building with Emdad.
  </li>
  <li>
   Implement client satisfaction monitoring mechanisms, utilizing feedback surveys at various engagement stages to maintain high satisfaction levels.
  </li>
  <li>
   Manage contract renewals and negotiations with clients, collaborating with Legal and Finance departments for favorable outcomes.
  </li>
  <li>
   Address critical client issues through effective escalation processes, ensuring timely resolution and sustained trust.
  </li>
  <li>
   Review reports on relationship management outcomes and client satisfaction, identifying areas for improvement and enhancement.
  </li>
  <li>
   Provide mentorship and guidance to the Relationship Management team, creating a culture of high performance and engagement.
  </li>
 </ul>
 <p>
  <strong>
   Required Skills:
  </strong>
 </p>
 <ul>
  <li>
   Exceptional skills in client relationship management and engagement, with a focus on fostering long-term partnerships.
  </li>
  <li>
   Proficient in market research methodologies and strategic client acquisition strategies, with the ability to translate trends into actionable insights.
  </li>
  <li>
   Strong abilities in proposal development and bid management processes, ensuring alignment with organizational capabilities and client needs.
  </li>
  <li>
   Highly skilled in client segmentation, account prioritization, and resource allocation strategies that enhance service delivery to high-value clients.
  </li>
  <li>
   Advanced proficiency in data analysis and reporting, with experience in translating metrics into strategic business decisions.
  </li>
  <li>
   Proven leadership and people management skills, with a track record of developing and nurturing high-performing teams.
  </li>
  <li>
   Excellent communication and interpersonal abilities, capable of influencing diverse stakeholders and building robust networks.
  </li>
  <li>
   Strong problem-solving acumen, with the ability to address and navigate complex challenges in a fast-paced environment.
  </li>
  <li>
   High adaptability to change, with the resilience to manage evolving organizational priorities.
  </li>
  <li>
   Demonstrated negotiation skills, with experience in conflict resolution and fostering constructive dialogues with clients.
  </li>
 </ul>
 <p>
  <br/>
 </p>
</div>


Relationship Manager

Puranik Builders

<p></p><div><div><div><div><div><div><p><b>Job function</b></p>
<p>Closing - Closing Manager</p>
</div><div><p><b>Designation</b></p>
<p>Senior Manager - M4</p>
</div><div><p><b>Level</b></p>
<p>M4 - Senior Manager</p>
</div><div><p><b>Employment Type</b></p>
<p>On Roll</p>
</div><div><p><b>Experience level</b></p>
<p>5yrs</p>
</div><div></div><div><p><b>Workplace Type</b></p>
<p>Onsite</p>
</div><div><p><b>Location</b></p>
<div><div><div>Thane, India - 400615</div>
</div></div></div><div><p><b>Must have skills</b></p>
<div><div><div><div>Planning &amp; Execution</div> </div><div><div>People Leadership</div> </div><div><div>Business Acumen</div> </div><div><div>Acheivement Oriention</div> </div><div><div>Customer Centricity</div>
</div></div></div></div><div><p><b>Good to have skills</b></p>
<div><div><div><div>Go to market strategy</div>
</div></div></div></div><div><p><b>Qualifications</b></p>
<div><div><div><p>Graduate with MBA Preferred</p></div></div><div></div>
</div></div><div><p><b>Job role</b></p>
<div><div><div><ul><li><b>CLIENT ENGAGEMENT AND SALES:</b></li><li>
Host client meetings and deliver property orientations to PAN India and NRI investors, as well as walk-in customers, to effectively negotiate and close deals within specified turnaround times.</li><li>
Facilitate customer revisits and address queries through consistent follow-ups to enhance conversion ratios.</li><li>
Develop and implement sales strategies, tactics, and plans in collaboration with management to establish sales goals for Mumbai, PAN India, and international markets.</li><li>
Identify and report on business opportunities in target markets, ensuring alignment with company objectives.</li><li>
Organize personal events and exhibitions to generate leads, acquire new channel partners, and collect data for targeted leads.</li><li>
Coordinate with existing channel partners and source and appoint new partners to expand business reach.</li><li>
Ensure compliance with CRM systems and streamline reporting for strategic planning.</li><li>
Deliver top-tier service to NRI and HNI clients with customized sales strategies.</li><li>
Develop new clients in collaboration with marketing teams through innovative initiatives and manage existing accounts to ensure customer satisfaction, driving further revenue through loyalty and referrals.</li><li>
Maintain cordial relationships with existing customers to ensure business sustainability, ensuring a smooth onboarding process and superlative customer experience.</li><li>
Utilize CRM tools like SFDC to manage customer relationships effectively.</li><li>
Retain existing clients through strong convincing and negotiation skills, offering service recoveries when required.</li><li>
Conduct comprehensive market research to identify emerging trends, opportunities for growth, and potential risks to inform business strategy.</li><li>
Analyse customer trends and develop strategies to increase revenue growth</li></ul></div></div></div></div></div></div></div></div></div><p></p>

Manager NA Plot

EisnerAmper

<div></div><div><div>Job Description</div><div></div><div>
At EisnerAmper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact. Whether you&rsquo;re starting out in your career or taking your next step as a seasoned professional, the EisnerAmper experience is one-of-a-kind. You can design a career you&rsquo;ll love from top to bottom &ndash; we give you the tools you need to succeed and the autonomy to reach your goals.</div><div></div><div>
We are seeking a Manager to join the CFO Advisory Services practice in our Hyderabad office. We are seeking someone who thrives in a growing environment and providing clients with exceptional services.</div><div></div><div>
What it Means to Work for EisnerAmper:</div><ul><li><div>
You will get to be part of one of the largest and fastest growing accounting and advisory firms in the industry</div></li><li><div>
You will have the flexibility to manage your days in support of our commitment to work/life balance</div></li><li><div>
You will join a culture that has received multiple top &ldquo;Places to Work&rdquo; awards</div><ul><li><div>
We believe that great work is accomplished when cultures, ideas and experiences come together to create new solutions</div></li><li><div>
We understand that embracing our differences is what unites us as a team and strengthens our foundation</div></li><li><div>
Showing up authentically is how we, both as professionals and a Firm, find inspiration to do our best work</div></li><li><div>
Numerous Employee Resource Groups (ERGs) to support our Diversity, Equity, &amp; Inclusion (DE&amp;I) efforts</div></li></ul></li></ul><div></div><div>
What Work You Will be Responsible For:</div><ul><li><div>
Manages the client engagement team through all phases of a program or project, including strategic planning, work planning, mobilization, execution, and closeout to meet the scope, schedule, budget and other contract requirements.</div></li><li><div>
Manage and review assets leveraged for process mapping, visualization, and data analysis and collaborate with cross-functional teams and clients to understand business requirements and translate them into business solutions.</div></li><li><div>
Review work products, lead walkthroughs, lead teams to document current and future state of business functions, execute change management efforts related to finance business optimization, visioning, and strategies.</div></li><li><div>
Manage process design and enhancements that will improve operational efficiency across the engagement organization. Identify key stakeholders across the business functions, operations, and other back-offices functions including roles and responsibilities</div></li><li><div>
Identifies opportunities and recommends methods to improve service, work processes and financial performance (e.g., procedure optimization). Assists in the implementation of quality improvement initiatives. Facilitates collaboration with external agencies, if required, and other stakeholders as needed to enable successful development and implementation of complex project workflow and processes.</div></li><li><div>
Communicates and works with the client on a variety of issues potentially including progress and status, scope, schedule and budget, engagement team feedback, as well as progress of deliverables, client reviews, technical input, and comment resolution. Reports to EisnerAmper Advisory leadership regarding status of client engagements, including all risks, issues, and opportunities.</div></li><li><div>
Exhibits excellent client service skills including the identification of opportunities to provide additional services to clients and/or non-clients. Supports business development activities including client relationship development, program-specific positioning activities, teaming arrangements, proposal preparation, presentations, and contract negotiations consistent with established business development processes.</div></li><li><div>
May be required to occasionally work extended hours, or travel to/work from different firm offices and/or client locations</div></li></ul><div></div><div>
Basic Qualifications:</div><ul><li><div>
Chartered Accountant certification is required.</div></li><li><div>
7+ years of project management experience to direct project life cycle in large Program and/or Project experience in strategic initiatives, business operations, and information technology.</div></li><li><div>
7+ years of consulting and/or client service experience</div></li><li><div>
2+ years in a management or supervisory role</div></li></ul><div></div><div>
Preferred/Desired Qualifications:</div><ul><li><div>
Technical proficiency at an intermediate or advanced level with the Microsoft Office Suite of products, specifically Excel, Word, and PowerPoint.</div></li><li><div>
Able to effectively manage multiple projects, meet deadlines, and adjust priorities appropriately in an evolving work environment with shifting time frames.</div></li><li><div>
Able to lead, build, and manage effective teams for small, medium, and large-scale projects.</div></li><li><div>
Able to work in a dynamic, fast-paced, innovative, and continuously changing environment.</div></li><li><div>
Excellent interpersonal, written and verbal communication skills in business and technical environments and within a diverse group of individuals.</div></li><li><div>
Possess a high degree of professionalism including the ability to maintain high levels of confidentiality.</div></li></ul><div></div><div>
We strongly believe in a supportive work environment where all our colleagues can succeed. EisnerAmper India is proud to be an Equal Opportunity merit-based employer. We do not discriminate on the basis of caste &amp; religion, disabilities, gender, sexual orientation, age or marital status.</div><div></div><div>
About our CFO Advisory Services Team:</div><div>
Companies face unique challenges as they strive to meet the demands of stakeholders and regulators, manage risk, and meet performance goals in an ever-evolving economy. EisnerAmper&rsquo;s specialists have years of experience helping CFOs and other business leaders meet the challenges and greet the opportunities of a changing market through services focused on transforming data to facilitate strategic innovation, promote digital acceleration, and enable organizational agility.</div><div></div><div>
The EisnerAmper team is known for our collaborative approach and for building client relationships that endure over time, even as organizations grow and requirements evolve.</div><div></div><div>
About EisnerAmper:</div><div>
EisnerAmper is one of the largest accounting, tax, and business advisory firms, with nearly 5,000 employees including 450 partners across the world. We combine responsiveness with a long-range perspective; to help clients meet the pressing issues they face today and position them for success tomorrow.</div><div></div><div>
Our clients are enterprises as diverse as sophisticated financial institutions and start-ups, global public firms, and middle-market companies, as well as high net worth individuals, family offices, not-for-profit organizations, and entrepreneurial ventures across a variety of industries. We are also engaged by the attorneys, financial professionals, bankers, and investors who serve these clients.</div><div></div><div>
About EisnerAmper India:</div><div>
EisnerAmper (India) Consultants Pvt. Ltd. (&ldquo;EA India&rdquo;) is a subsidiary of Eisner Advisory Group LLC (&ldquo;EA Group&rdquo;), which practices in an alternative practice structure with EisnerAmper LLP. EA India employees provide advisory services to clients of EA Group and audit services to clients of EisnerAmper LLP and comply with the professional standards applicable to each of EA India, EA Group and EisnerAmper LLP. EA India employees also provide operational services to EA Group and EisnerAmper LLP. The policies and procedures of EA India, including obligations of confidentiality and non-disclosure, apply to all services provided by EA India employees. All applicants are applying to positions for employment with EA India, and not EA Group or EisnerAmper LLP.</div><div></div><div>
EA India opened its first office in Mumbai in 2007. Over the years, our India footprint has</div><div>
expanded to include offices in Bangalore, Hyderabad and Ahmedabad. We are a culturally diverse pool of over 900 professionals supporting our global clientele from a range of startups to Fortune 500 entities.</div><div></div><div>
Return to Work:<br>
Staff to Manager &ndash; 4 days in a week (Monday &amp; Friday is mandatory)<br>
Senior Manager to Director &ndash; 5 days in a week (Monday &amp; Friday is mandatory)</div><div></div><div>
Should you need any accommodations to complete this application please email: <div>indiata@eisneramper.com</div></div><div></div><div><div><div><div><div><div><div><div>
Preferred Location:</div></div></div></div></div></div></div></div>
Hyderabad</div>

Consulting Manager – CFO Advisory Services - Finance & Business Transformation

Cactus Communications

<div>
 <p>
  <strong>
   <u>
    Overview
   </u>
  </strong>
  :
 </p>
 <p>
  CACTUS is a remote-first organization and we embrace an accelerate from anywhere culture. You can work from anywhere in Saudi Arabia, however, you are expected to travel to our client office within Saudi Arabia whenever needed.
 </p>
 <p>
  <br/>
 </p>
 <p>
  At Digital Media Solutions, we partner with universities to amplify their research impact and brand visibility by delivering engaging and effective communication solutions. For our strategic engagement in Saudi Arabia, we are seeking an Account Manager who will combine project governance with client relationship management, ensuring seamless execution and an outstanding client experience.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This role requires someone with strong project management expertise, proven client handling skills, and the ability to serve as the on-ground representative of our organization in Saudi Arabia. The individual will own delivery timelines, budgets, and client satisfaction, bridging internal production teams with client stakeholders to ensure alignment, accountability, and trust.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Please note: This is a contractual role based in Saudi Arabia for a period of 1 year.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Develop and oversee detailed project plans, schedules, and timelines for long-term engagements.
  </li>
  <li>
   Monitor project budgets, financials, and margins; identify risks and cost drains and implement corrective measures.
  </li>
  <li>
   Ensure timely invoicing, milestone tracking, and financial reporting.
  </li>
  <li>
   Standardize protocols and SOPs to minimize errors and ensure consistency in delivery.
  </li>
  <li>
   Identify and mitigate operational risks while driving continuous improvement initiatives.
  </li>
  <li>
   Collaborate with project leads on capacity planning, vendor onboarding, and resource allocation.
  </li>
  <li>
   Serve as the primary on-ground point of contact for client stakeholders, ensuring trust, transparency, and satisfaction.
  </li>
  <li>
   Organize regular client meetings to gather feedback, strengthen relationships, and align on expectations.
  </li>
  <li>
   Handle client queries and concerns with empathy and ensure prompt resolution or escalation where needed.
  </li>
  <li>
   Provide accurate information and set realistic expectations for project deliverables.
  </li>
  <li>
   Maintain client health metrics and conduct regular project reviews to ensure high satisfaction.
  </li>
  <li>
   Navigate cultural and language considerations to enable smooth communication between client stakeholders and internal delivery teams.
  </li>
  <li>
   Act as the liaison between client stakeholders and internal teams (content, design, marketing, BI, operations).
  </li>
  <li>
   Translate client requirements into actionable tasks for internal teams and ensure timely execution.
  </li>
  <li>
   Oversee day-to-day operations, ensuring workloads are distributed efficiently and operational challenges resolved quickly.
  </li>
  <li>
   Drive collaboration across teams to deliver consistent, high-quality outcomes.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   The applicant should have a Master&rsquo;s or Higher degree in a STEM/HSS field.
  </li>
  <li>
   Native Arabic fluency and strong English language skills.
  </li>
  <li>
   2-3 years of experience in customer servicing or project management.
  </li>
  <li>
   Candidates having experience working with universities or higher education domain in Saudi Arabia would be preferred.
  </li>
 </ul>
</div>


Account Manager

digimozo eservice llp

<p><b>Join Our Dynamic Team as a Client Servicing Manager! (Women Preferred)</b></p><p><b>Location: Noida | Work from Office | Salary: &#8377;4.20 LPA + Performance-Based Incentives</b></p><p>Are you a <b>smart, dynamic, and polished professional</b> who can manage clients with confidence and grace?</p><p>At <b>Digimozo eServices LLP</b>, we specialize in innovative loyalty-based campaigns and are looking for a <b>Client Servicing Manager</b> to join our growing team in Noida.</p><p>If you have <b>1&ndash;3 years of experience</b>, love building client relationships, and can own conversations with both <b>existing and new B2B clients</b>, this opportunity is made for you!</p><p>&#9989; <b>Women encouraged to apply</b> &mdash; we&rsquo;re building a women-first partnership team.</p><p>Key Responsibilities:</p><p>&#9989; <b>Client Relationship Management</b> &ndash; Build and nurture strong, long-term relationships with corporate clients and stakeholders.<br/>&#9989; <b>Loyalty Campaign Execution</b> &ndash; Manage loyalty and reward-based campaigns end-to-end, ensuring precision and timely delivery.<br/>&#9989; <b>B2B Outreach</b> &ndash; Call and follow up with new B2B prospects, helping the sales team open doors and drive conversations forward.<br/>&#9989; <b>Client Communication</b> &ndash; Interact with clients in a confident, professional, and solution-oriented manner.<br/>&#9989; <b>Issue Resolution</b> &ndash; Handle client queries with maturity and a problem-solving mindset.<br/>&#9989; <b>Internal Coordination</b> &ndash; Work closely with creative, tech, and execution teams to ensure client expectations are met.<br/>&#9989; <b>Continuous Improvement</b> &ndash; Leverage client feedback to enhance services and create impactful experiences.</p><p>What We&rsquo;re Looking For:</p><p>&#9989; <b>Smart &amp; Confident Women Professionals</b> &ndash; With excellent communication, presentation, and interpersonal skills.<br/>&#9989; <b>Client Handling Expertise</b> &ndash; Ability to build trust, hold conversations, and manage client expectations.<br/>&#9989; <b>Loyalty Campaign Know-How</b> &ndash; 1&ndash;3 years of experience with corporate clients in loyalty or rewards marketing.<br/>&#9989; <b>Go-Getter Attitude</b> &ndash; Comfortable reaching out to new B2B leads and following up professionally.<br/>&#9989; <b>Team Spirit</b> &ndash; Capable of working independently and collaborating across departments.</p><p>Perks &amp; Benefits:</p><p>&#9989; <b>Fixed Salary + Performance Incentives</b><br/>&#9989; <b>Work from Office in Noida</b> &ndash; With a collaborative and energetic team.<br/>&#9989; <b>Growth Opportunities</b> &ndash; Work with leading brands and expand your industry footprint.<br/>&#9989; <b>Supportive Culture</b> &ndash; We value talent, ownership, and fresh ideas.</p><p>How to Apply:</p><p>If you're a <b>confident, smart, and dynamic woman</b> looking to grow your career in client servicing, send your resume to <b>hr@digimozo.com</b>.<br/>Be part of a team that&rsquo;s redefining loyalty and customer engagement, one campaign at a time.</p><p>Job Types: Full-time, Permanent</p><p>Pay: &#8377;30,000.00 - &#8377;40,000.00 per month</p><p>Benefits:</p><ul><li>Cell phone reimbursement</li></ul><p>Application Question(s):</p><ul><li>Are you comfortable reaching out to new clients and prospects on LinkedIn to introduce our services and start meaningful conversations?</li><li>Can you confidently initiate phone calls with new clients and prospects, including breaking the ice and setting a positive tone for the conversation?</li><li>Are you confident presenting a company deck or proposal to clients (virtually or in person), including answering basic questions and creating interest?</li><li>Please share your linkedin profile link</li></ul><p>Willingness to travel:</p><ul><li>50% (Required)</li></ul><p>Work Location: In person</p>

Client Servicing Executive – Women in Creative Brands & Relationship Management | Noida

2Touch

<p>ROLE TITLE</p><p>Customer Communications &amp; Marketing Automation Manager<br/>(You could later evolve this into &ldquo;Director of Customer Experience &amp; Marketing.&rdquo;)</p><p>ROLE PURPOSE</p><p>To design and deliver engaging, automated communication journeys that deepen relationships with existing customers, increase engagement, and create demand for new solutions using Dynamics 365 Marketing and integrated multimedia assets.</p><p>300-character Purpose Statement:<br/>Craft and automate customer journeys that turn every 2touch interaction into loyalty, advocacy, and growth through smart storytelling, video, and data-driven communication.</p><p>CORE RESPONSIBILITIES</p><p>1. Customer Communication Strategy</p><ul><li>Develop segmented customer communication plans (e.g., active clients, legacy users, referral partners).</li><li>Map and optimize customer journeys &mdash; onboarding, product updates, renewals, referrals.</li><li>Align messaging with 2touch&rsquo;s tone: professional, fast, and value-driven.</li></ul><p>2. Content &amp; Campaign Creation</p><ul><li>Write and produce engaging content for emails, landing pages, and nurture flows.</li><li>Coordinate or produce videos highlighting customer success, new features, or system upgrades.</li><li>Work with developers/designers to build landing pages (within Dynamics or WordPress/HubSpot).</li></ul><p>3. Marketing Automation in Dynamics 365</p><ul><li>Build, test, and manage customer journeys using Dynamics 365 Marketing (Customer Insights Journeys).</li><li>Segment contact lists, create triggers (purchase, renewal, inactivity), and report results.</li><li>Optimize deliverability, conversions, and personalization using CRM data.</li></ul><p>4. Video &amp; Creative Production</p><ul><li>Plan, script, and coordinate short promotional and educational videos.</li><li>Collaborate with internal video editors or external agencies for production.</li><li>Repurpose video assets for email, social, and website embedding.</li></ul><p>5. Analytics &amp; Continuous Improvement</p><ul><li>Report engagement metrics (open rates, click-throughs, conversions).</li><li>Identify gaps in communication flow &mdash; where customers drop off or go silent.</li><li>Recommend journey refinements based on performance data.</li></ul><p>REQUIRED SKILLS</p><ul><li>Experience: 3+ years in CRM/marketing automation (preferably Dynamics 365 Marketing, HubSpot, or ActiveCampaign).</li><li>Technical: Strong grasp of Dynamics 365 Marketing Journeys, Power Automate, and email/landing page builders.</li><li>Creative: Strong copywriting, basic video scripting, and visual storytelling skills.</li><li>Analytical: Data-driven mindset with ability to extract actionable insights from CRM/Power BI.</li><li>Mindset: Customer-obsessed, proactive, systems thinker.</li></ul><p>IDEAL BACKGROUND</p><ul><li>Experience in SaaS, fintech, or POS systems.</li><li>Has built or managed customer journeys or lifecycle marketing.</li><li>Understands sales enablement content and post-sale engagement.</li><li>Bonus: Familiarity with Microsoft ecosystem and Power Platform.</li></ul><p>OUTCOMES (First 6 Months)</p><ul><li>Launch an automated onboarding journey for all new customers.</li><li>Produce 3 customer story videos for the website and email campaigns.</li><li>Create 2 dynamic landing pages for upgrade offers and event registrations.</li><li>Implement a re-engagement journey for inactive customers.</li><li>Deliver a monthly engagement dashboard integrated into Dynamics CRM.</li></ul><p>REPORTING STRUCTURE</p><p>Reports to: CEO (you) or VP of Client Fulfillment<br/>Collaborates with:</p><ul><li>Client Fulfillment (for onboarding touchpoints)</li><li>Sales (for upsell/referral loops)</li><li>Development (for feature launches)</li><li>Support (for FAQs and update content)</li></ul><p>FUTURE EVOLUTION</p><p>This role will evolve into the Head of Customer Experience &amp; Growth, overseeing:</p><ul><li>Customer retention &amp; advocacy programs.</li><li>Event and webinar strategy.</li><li>AI-driven personalization (using Blitzy + Dynamics integration).</li></ul><p>Job Type: Full-time</p><p>Pay: $65,000.00 - $95,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Vision insurance</li><li>Work from home</li></ul><p>Work Location: Hybrid remote in Webster, NY 14580</p>

Customer Communications and Automation Manager

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