client engagement manager

Datalab USA

<div><div><b>Job Overview:</b></div>
<div>The Account Manager will implement, lead and grow client engagement activities with our top strategic accounts. Work closely with and indirectly oversee team members from shared services (e.g., Strategy, Technology, Analytics, etc.) who will help identify, drive, and implement solutions for our client(s). Establish and maintain a strong partnership with the client by ensuring successful execution of deliverables, providing thought leadership on strategic planning initiatives, and providing overall efficient account management.</div>
<div></div>
<div><b>Key Responsibilities:</b></div>
<ul><li> Executive level engagement of our key stakeholders in constant dialog around how to improve their marketing results</li></ul>
<ul><li> Leading strategic client meetings and quarterly business reviews</li></ul>
<ul><li> Interpret and lead client discussions on results and results trending</li></ul>
<ul><li> Drive business by ensuring key program goals are met</li></ul>
<ul><li> Take responsibility for strategy, accurate, and timely program execution</li></ul>
<ul><li> Establish and maintain account profitability, manage internal financial data and forecast as required</li></ul>
<ul><li> Understand, lead and/or manage account development and growth opportunities</li></ul>
<ul><li> Lead and mentor a team for successful career growth.</li></ul>
<div></div>
<div><b>Requirements skills and Qualifications:</b></div>
<ul><li> Direct experience or strong ancillary knowledge of database marketing, including key understandings of all aspects of direct response marketing and testing</li></ul>
<ul><li> 5+ years of client services/account management</li></ul>
<ul><li> 5+ years direct marketing experience</li></ul>
<ul><li> Analytically minded, specifically comfortable with data, response metrics and trends</li></ul>
<ul><li> Excellent written and verbal communication skills</li></ul>
<ul><li> Ability to analyze problems and produce a viable solution</li></ul>
<ul><li> Bachelor's degree required. Technology and math backgrounds a plus</li></ul>
<ul><li> Experience with test planning and use cases</li></ul>
<ul><li> Ability to lead and coordinate people and activities throughout a full solution lifecycle</li></ul>
<div></div>
<div><b>*No sponsorship available for this role*</b></div>
<div><b>**Candidate must be local to Westminster, CO**</b></div>
<div>The base pay range provided serves as a general guideline. The final annual salary offered to the selected candidate will vary based on factors such as years of relevant experience, qualifications, skill level, competencies, the scope and responsibilities of the role</div>
<div>401K</div>
<div>PTO</div>
<div>Healthcare option</div>
<div></div>
<div>Application Deadline: April 7th 2026</div></div>

Account Manager - Client Services Database Marketing

Harry Winston

<div>
 <p>
  <strong>
   <u>
    Job Summary
   </u>
  </strong>
 </p>
 <p>
  The Global CRM Manager is responsible for shaping and executing a refined, 360&deg; client relationship strategy that strengthens loyalty, elevates client experiences, and drives sustainable business growth across all markets. This role blends strategic vision with meticulous execution, ensuring global consistency while empowering regional teams with best-in-class tools, insights, and programs.
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 </p>
 <p>
  As a central partner to Retail, Marketing, Events, Merchandising, and regional leadership, the Global CRM Manager leverages data-driven insights, luxury clienteling standards, and innovative thinking to enrich every stage of the customer journey. This individual plays a pivotal role in cultivating the VIP client base, enhancing salon performance, and transforming prospects into lifelong brand advocates.
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 </p>
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  <strong>
   <u>
    Key Duties, Responsibilities and Accountabilities
   </u>
  </strong>
 </p>
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  <strong>
   Global CRM &amp; Client Strategy
  </strong>
 </p>
 <ul>
  <li>
   Define, implement, and continuously refine a global 360&deg; CRM strategy across all client tiers, product segments, and regions.
  </li>
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   Develop and manage a cohesive global VIP strategy in partnership with Retail, Marketing, and Events to grow the high-value client segment.
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   Guide and support market-level CRM strategies to ensure alignment with global objectives and brand standards.
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   Lead long-term retention and prospect conversion initiatives designed to deepen client engagement and maximize lifetime value.
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 </ul>
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   Campaigns &amp; Client Engagement
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   Create compelling thematic CRM campaigns, including segmentation, targeting, communication planning, and post-campaign analysis.
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   Provide ongoing Clientelling content, guidance, and toolkits to support Salon Sales Executives in delivering elevated client interactions.
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   Ensure consistency of tone, storytelling, and brand expression across all CRM touchpoints.
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 </ul>
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   Data &amp; Insights
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   Oversee data governance and database integrity to ensure accuracy, completeness, and reliability of client information.
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   Deliver robust client and sales analyses to uncover trends, profiles, and opportunities; translate insights into actionable strategies.
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   Consolidate global outreach campaign results, conduct performance reviews and identify key learnings to guide future initiatives.
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 </ul>
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   Tools &amp; Platform Management
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   Serve as the global lead for the D365 CRM platform, overseeing enhancements, user acceptance testing, and international rollouts.
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   Partner closely with the CRM Associate on campaign execution, reporting, and tool development.
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   Work with markets to validate local adaptations and define global CRM clienteling assets, including catalogues, digital content, and collateral.
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   Oversee gifting and printed material needs globally, ensuring luxury standards, efficient forecasting, and seamless coordination.
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 </ul>
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   Cross-Functional Collaboration
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   Collaborate with Events, Retail, Creative, and Marketing to shape elevated and consistent client experiences across all touchpoints.
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   Partner with High Jewelry Merchandising team to recommend pieces for client presentations and viewings, leveraging CRM insights.
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   Support Corporate Timepieces in developing targeted CRM strategies to drive growth within the category.
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 </ul>
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   <u>
    Job Qualifications
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  </strong>
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   10+ years of progressive CRM experience within luxury, high jewelry, fashion, or prestige beauty.
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   Strong analytical mindset with the ability to interpret complex client data, identify actionable insights, and optimize the global customer journey.
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   Demonstrated strategic planning capability and business acumen, with a proven ability to influence senior stakeholders.
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   Exceptional relationship-building, communication, and interpersonal skills; collaborative leadership style.
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   Advanced proficiency in Microsoft Excel; experience with CRM platforms (D365 preferred).
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   Creative and innovative thinker, capable of developing fresh, impactful approaches to client engagement.
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   Bachelor&rsquo;s degree in Business, Marketing, or related discipline.
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   Excellent written and verbal communication skills; comfort presenting to senior leaders and cross-functional teams.
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 </ul>
</div>


CRM Manager, Global Marketing

Cayenne Wellness Center and Children's Foundation

<p><b>Advocacy and Community Engagement (ACE) Manager</b></p><p><b>JOB DESCRIPTION</b></p><p><b>About Cayenne Wellness Center (CWC)</b></p><p>Please include cover letter.</p><p>Cayenne Wellness Center and Children&rsquo;s Foundation (CWC) is a 501(c)(3) nonprofit dedicated to improving health outcomes and reducing mortality for individuals and families affected by Sickle Cell Disease (SCD).</p><p>CWC is a recognized leader in advocacy, education, and community engagement, working to address systemic health disparities and inequities impacting the SCD community. Through legislative advocacy and strategic partnerships, CWC has helped advance critical policies, including the passage of the Sickle Cell Treatment Act in California.</p><p><b>Advocacy Day Initiative</b></p><p>CWC&rsquo;s annual Advocacy Day mobilizes patients, caregivers, and community stakeholders from across California to engage directly with policymakers. This initiative builds a strong, informed network of advocates who elevate issues impacting the SCD community, promote equitable access to care, and influence health policy at the state and national levels.</p><p><b>Position Overview</b></p><p>We are seeking a results-driven, proactive, and community-focused Advocacy and Community Engagement (ACE) Manager to lead outreach, coordination, and engagement efforts for CWC&rsquo;s Advocacy Day initiative.</p><p>This role is responsible for building and mobilizing a statewide network of advocates, increasing participation in Advocacy Day, and strengthening relationships with community organizations, stakeholders, and legislative partners. The ACE Manager will play a key role in ensuring that Advocacy Day is impactful, well-attended, and aligned with CWC&rsquo;s broader policy and equity goals.</p><p>Candidates invited to interview will be asked to present a 30/60/90-day plan outlining their strategy for outreach, relationship building, and measurable outcomes. Candidates should review Advocacy Day materials on the Cayenne Wellness Center website prior to interviewing.</p><p><b>Key Responsibilities:</b></p><p><b>Outreach &amp; Recruitment</b></p><ul><li>Identify, recruit, and engage patients, caregivers, community members, and partner organizations to participate in Advocacy Day</li><li>Once identified, train those that desire to be local regions coordinators (December - April)</li><li>Identify speakers for trainings</li><li>Conduct outreach via phone, email, virtual meetings, and in-person engagement</li><li>Build and maintain a strong pipeline of engaged advocates across California</li></ul><p><b>Advocate Engagement &amp; Preparation</b></p><ul><li>Support the development and coordination of Advocacy Day trainings and materials</li><li>Prepare participants to effectively engage with legislators and policymakers</li><li>Ensure advocates understand key policy priorities and messaging</li></ul><p><b>Relationship Building</b></p><ul><li>Establish and maintain relationships with community-based organizations, healthcare partners, and advocacy groups</li><li>Serve as a liaison between CWC and external stakeholders</li><li>Strengthen partnerships that support long-term advocacy efforts</li></ul><p><b>Event Coordination Support</b></p><ul><li>Assist in planning and execution of Advocacy Day activities, including scheduling, logistics, and participant coordination</li><li>Help coordinate meetings with legislative offices and stakeholders</li><li>Support on-the-ground or virtual execution of Advocacy Day</li></ul><p><b>Tracking &amp; Reporting</b></p><ul><li>Maintain detailed records of outreach, partnerships, and participant engagement</li><li>Track metrics related to recruitment, participation, and outcomes</li><li>Provide regular progress reports to leadership</li></ul><p><b>Collaboration</b></p><ul><li>Work closely with the CWC team to align advocacy efforts with organizational priorities</li><li>Contribute ideas to expand advocacy reach and deepen community impact</li></ul><p><b>What You Bring</b></p><ul><li>Bachelor&rsquo;s degree in Public Health, Public Policy, Communications, or a related field (Master&rsquo;s preferred)</li><li>3+ years of experience in advocacy, community engagement, public health, or related work</li><li>Strong outreach, recruitment, and relationship-building skills</li><li>Excellent communication and public speaking abilities</li><li>Experience engaging diverse communities and addressing health disparities</li><li>Highly organized with strong tracking, reporting, and project management skills</li><li>Ability to work independently and take initiative in a fast-paced environment</li><li>Proficiency in Google Workspace, Microsoft Office, and presentation tools</li><li>Bilingual (English/Spanish) strongly preferred</li></ul><p><b>Success Profile &ndash; Who Thrives in This Role</b></p><ul><li>A self-starter who is energized by community engagement and advocacy.</li><li>Someone who is persistent, organized, and relationship-driven.</li><li>A communicator who follows up consistently and documents progress clearly.</li><li>A person who brings enthusiasm, professionalism, and cultural awareness.</li><li>Someone who turns passion for public health into tangible community impact.</li></ul><p><b>Why Join CWC</b></p><p>At CWC, you will have the opportunity to make a meaningful impact by educating</p><p>communities, supporting families, and advancing health equity. You&rsquo;ll be part of a</p><p>mission-driven team committed to advocacy, empowerment, and improving public health</p><p>outcomes across California.</p><p>Pay: $26.00 per hour</p><p>Benefits:</p><ul><li>Health insurance</li></ul><p>Work Location: Hybrid remote in Glendale, CA 91205</p>

Advocacy and Community Engagement (ACE) Manager

tiqmo

<div>
 <p>
  Tiqmo is seeking a highly motivated and experienced corridor officer to drive growth of specific nationality targets by identifying and securing opportunities via continuous engagements from the targeted corridor audiences. The ideal candidate will have a deep understanding of remittances, compliance requirements, and a proven track record in consistent community outreach programs.
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  <strong>
   Primary Duties and Key Responsibilities
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   Acquisition:
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   Come up with and implement acquisition strategies to meet the required customer targets from your target corridor
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   Explore partnerships with either relatable businesses, corridor embassy, or community organizations to boost user onboarding and grow acquired users
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   Create measures of customer retention and boosting loyalty for your existing corridor customers
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 </ul>
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  <strong>
   Business Growth:
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   Engage with your target corridor audience in creating a strong brand presence and reminding your target to be using Tiqmo for their remittance needs
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   Come up with promotional campaigns to boost remittances and processed volumes for your target corridor
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 </ul>
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  <strong>
   Product:
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   Employ methods to collect regular feedback from your target corridor audience to find opportunities in product enhancements for existing product offering
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   Employ methods to collect regular feedback from your target corridor audience to find opportunities in coming up and launching new products to boost both acquisition and business
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 </ul>
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  <strong>
   Community Outreach:
  </strong>
 </p>
 <ul>
  <li>
   Ensure active on-ground engagement with your target corridor audiences through various activities, and events
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   Ensure continuous engagement with your target corridor audiences via social media through a close collaboration with the marketing team
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  <li>
   Explore outdoor branding opportunities to reach your target audience
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 </ul>
 <p>
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 </p>
 <p>
  <strong>
   Collaboration and Teamwork:
  </strong>
 </p>
 <ul>
  <li>
   Collaborate with cross-functional teams, including marketing, product development, and customer support, to align strategies and ensure seamless client experiences and corridor product knowledge
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   Provide feedback from client interactions to the product development team for continuous improvement of Tiqmo's remittance offerings.
  </li>
 </ul>
 <p>
  <br/>
 </p>
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  <strong>
   Market Analysis and Reporting:
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   Conduct market analysis to identify competitors, market trends, and potential areas for improvement and expansion.
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   Prepare regular reports detailing outreach activities, remittances and volume performance and acquisition achievements for management review.
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 </ul>
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  <strong>
   Requirements &amp; Qualifications
  </strong>
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 <ul>
  <li>
   Bachelor&rsquo;s degree in business, finance, or a related field (a master&rsquo;s degree would be an advantage).
  </li>
  <li>
   Minimum 5 years of experience.
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  <li>
   Proven experience in corridor business management, with a focus on driving acquisition and business growth within the remittance industry.
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   In-depth knowledge of community outreach and working with groups of people.
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   Strong communication, negotiation, and presentation skills
  </li>
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   Strong problem-solving skills with the ability to identify and overcome obstacles in the sales process.
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   Demonstrated ability to build and maintain people relationships, understanding their unique needs and pain points.
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   Goal-oriented mindset with a track record of meeting or exceeding targets.
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   Proficiency in CRM software and other sales tools.
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   Ability to work independently, prioritize tasks, and manage time effectively.
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   Willingness to travel as required for client meetings, conferences, and industry events.
  </li>
 </ul>
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  <br/>
 </p>
 <p>
  <strong>
   Job Benefits
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   Competitive compensation packages
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   Medical insurance coverage
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   Flexible remote work options in accordance with the company's policy
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 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Application Timeline
  </strong>
 </p>
 <ul>
  <li>
   Opening Date: 31 March 2026
  </li>
  <li>
   Closing Date: 01 May 2026
  </li>
 </ul>
 <p>
 </p>
</div>


Corridor Business Officer

Harnell College Foundation/Bright Futures

<p><b>Job Overview</b></p><p>Under the general direction of the Bright Futures Educational Partnership Director, the Communications and Community Engagement Manager leads and coordinates community engagement, communications, and convenings that support all Bright Futures initiatives.</p><p>This role positions community engagement as the foundation of effective communications, ensuring that Bright Futures&rsquo; initiatives, outcomes, and shared goals are shaped by community voice and clearly communicated across partners and the broader public. Serving as the central lead for communications and engagement, the Manager translates on-the-ground relationships, conversations, and insights into consistent, accessible messaging that advances collective impact.</p><p>The Communications and Community Engagement Manager leads the coordination of high-quality, community-centered meetings and events, ensuring they are accessible, inclusive, and reflective of community voice. This role delivers strategic communications that elevate impact, strengthen alignment, and increase visibility across the Bright Futures partnership, while actively supporting and advancing work within the community.</p><p>This role also centers communication as a key driver of collective impact by overseeing the Bright Futures website and social media platforms, ensuring messaging is consistent, engaging, and accessible. The Manager brings creativity and strategic thinking to develop content that highlights the powerful work happening across the community and amplifies the voices of partners and families.</p><p>In addition, the role provides high-level administrative and logistical support to the Director, ensuring cohesion, efficiency, and forward momentum across all Bright Futures initiatives.</p><p><b>Essential Duties and Responsibilities</b></p><p><b>Communications &amp; Community Engagement</b></p><ul><li>Lead and coordinate Bright Future's communications and community engagement efforts across all initiatives, ensuring alignment with strategy, messaging, and community priorities.</li><li>Serve as a liaison between Bright Futures and community partners, including schools, districts, nonprofits, higher education, local government, and residents, facilitating strong, two-way communication.</li><li>Build and sustain relationships that elevate partner voices, strengthen collaboration, and support shared ownership of Bright Futures work.</li><li>Translate community input, partner feedback, and convening outcomes into clear, compelling communications that reflect lived experience and collective progress.</li><li>Develop and manage content across platforms, including the Bright Futures website, social media, newsletters, and email communications.</li><li>Plan, write, and edit materials that effectively communicate goals, activities, progress, and impact to diverse auidiences.</li><li>Ensure all communications are accurate, accessible, culturally responsive, and consistent in voice and messaging.</li><li>Capture and share stories, testimonials, and examples of impact from community members, partners, and events.</li><li>Create basic visual materials and presentations.</li><li>Review and refine content produced by partners and team members to ensure alignment with Bright Futures's messaging and equity-centered approach.</li></ul><p><b>Meeting &amp; Event Planning</b></p><ul><li>Manage and coordinate a high volume of meetings and convenings that support Bright Futures initiatives, including working groups, partner convenings, and large community events.</li><li>Design meetings and events to both advantage initiative goals and intentionally gather community input that informs communication and strategy.</li><li>Manage shared calendars and coordinate logistics across initiatives and partner groups.</li><li>Oversee all event details, including venue selection, food and beverage, audio-visual needs, invitations, registration, attendee coordination, and post-meeting follow-up.</li><li>Coordinate and oversee contracted services with event-related vendors.</li><li>Provide on-site meeting support, including set-up, facilitation support, audio-visual coordination, and wrap-up.</li></ul><p><b>Contact Management &amp; Engagement Tracking</b></p><ul><li>Establish and maintain a comprehensive contact management database, including partner profiles, interests, and engagment histories.</li><li>Document insights, themes, and feedback from meetings and convenings to inform communications and engagement strategies.</li><li>Segment contact list to tailor outreach and messaging for specific audiences and initiatives.</li><li>Coordinate data sharing and syncing with partner organizations when appropriate.</li><li>Evaluate and recommend best practices and tools for contact management and engagement tracking.</li><li>Manage Bright Futures website on WIX</li></ul><p><b>Interpreter and Translator Services</b></p><ul><li>Provide real-time Spanish-language interpretation during meetings and facilitate bilingual or Spanish-language discussions as needed, and/or coordinate interpretation services.</li><li>Translate written materials from English to Spanish with grammatical accuracy and cultural competence, including website content, outreach materials, and email communications, and/or coordinate translation services. Bilingual (English/Spanish) and Biliterate(English/Spanish) required.</li></ul><p><b>Administrative &amp; Operationa Support</b></p><ul><li>Support with executive administrative support to the Bright Futures Director and team members</li><li>Prepare meetings agendas, materials, and minutes; maintain records for Bright Futures initiatives and partnerships.</li><li>Schedule meetings and support coordination across initiatives and partners.</li><li>Develop Powerpoint presentations and materials to support convenings and communications.</li><li>Serve as a point person for program administration, including purchasing, budgets, and service requests.</li></ul><p><b>Qualifications</b></p><p><b>Required:</b></p><ul><li>Bachelor's Degree in education, public administration, social sciences, or relate field( or equivalent work experience).</li><li>Minimum 3-5 years of project coordination or program management experience, preferably in education, youth development, or nonprofit sectors.</li><li>Strong organizational skills with the ability to manage multiple priorities.</li><li>Excellent communication and relationship-builiding skills.</li><li>Proficiency with Microsoft Office Suite, Google Workspace, WIX, project management tools.</li></ul><p><b>Position Details</b></p><ul><li><b>Location:</b> Salinas, CA (in-person work required)</li><li><b>Employment Type:</b> Full-time, Exempt, Non-managerial</li><li>Salary Range: $78,000-$92, 000 annually, commensurate with experience</li><li>Benefits: Health, Dental and Vision, and Life Insurance. 401(K) contribution and paid time off plan.</li></ul><p><b>Work Environment &amp; Physical Requirements</b></p><ul><li>Office environment with standard equipment tasks. Position requires working at a computer and a desk for extended periods. May require occasional lifting or moving of materials up to 30 pounds. Travel is required for annual conferences approximately three to four times each year.</li></ul><p>Pay: $78,000.00 - $92,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>Paid parental leave</li><li>Paid time off</li><li>Parental leave</li><li>Professional development assistance</li><li>Retirement plan</li><li>Vision insurance</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Language:</p><ul><li>Biliterate in Spanish/English, Bilingual Spanish/English (Required)</li></ul><p>Work Location: In person</p>

Communications & Community Engagement Manager

Brightbee

<div><p><b>Who We Are: </b>BrightBee is an educational technology startup revolutionizing how K-12 schools recruit and engage with support staff. Our mission is to create a future where schools thrive and workers have the support they need to prosper and grow. We believe in unlocking the potential of every school team member, no matter where they started their career journey.
</p><p><b>The Opportunity: </b>BrightBee has an amazing pool of temporary workers who are dedicated to helping K-12 students and schools, which we call Bees. Our newest Operations Manager will be part of the BrightBee team that runs the day-to-day operations of providing customer support to school leaders and Bees, making sure we fill as many assignments as possible and maintaining high levels of satisfaction and engagement with both groups.</p><div></div><div><b><br>
Location: </b>This role is fully remote, although depending on your location you may be asked to complete site visits to our partners occasionally.</div><h3 class="jobSectionHeader"><b>
Some of Your Key Responsibilities Will Include:</b></h3><ul><li><div>
Supporting daily scheduling, assignments, and logistics <b>(</b><b>preferably from 11:00am - 7:00 PST</b><b>)</b></div></li><li><div>
Communicating with school administrators and Bees to troubleshoot any problems and ensure that their needs are being met.</div></li><li>
Developing and implementing engagement strategies for both site partners and Bees to maintain high levels of satisfaction and retention.</li><li><div>
Working with the BrightBee product and engineering team to support continuous improvement of the software platform schools and Bees use to match assignments.</div></li><li><div>
Providing internal administrative and clerical support for the BrightBee team.</div></li><li><div>
Manage high-volume, multi-channel communications (phone, email, and chat/text) concurrently using platforms such as Zendesk.</div></li><li><div>
Process and reconcile claims rapidly, ensuring accurate and timely matching and resolution.</div></li><li><div>
Conduct outbound cold calls to prospective or lapsed clients/partners to drive engagement and business goals.</div></li><li><div>
Demonstrate proven success and adherence to performance expectations within a remote work environment.</div></li><li><div>
Handle sensitive and complex situations, including effectively communicating challenging decisions, such as site access revocation due to performance feedback.</div></li><li><div>
Other duties as assigned.</div></li></ul><h3 class="jobSectionHeader"><b>
What You Bring To The Table:</b></h3><ul><li><div><b>
Education:</b> A bachelor&rsquo;s degree or equivalent experience.</div></li><li><div><b>
Experience: </b>At least 1 year of experience working in an administrative or office job or customer service is required, managing fast-paced and/or complex tasks.</div></li><li><div><b>
Communication Skills:</b> Excellent verbal and written communication skills to effectively interact with teachers, students, and school staff.</div></li><li><div><b>
Adaptability: </b>Ability to quickly pivot from one task to another without missing a beat.</div></li><li><div><b>
Reliability: </b>Dependability and punctuality are vital for fulfilling on-demand job opportunities efficiently.</div></li><li><div><b>
Passion for Education:</b> A genuine enthusiasm for supporting student learning and promoting academic success.</div></li></ul><h3 class="jobSectionHeader"><b>
Compensation</b></h3><ul><li><p>
Competitive cash compensation ranging from $55,000 to $60,000 per year</p></li><li><p>
Comprehensive health, vision, dental, and other insurance benefits</p></li><li><p>
Unlimited vacation policy</p></li><li><p>
Remote work</p></li><li><p>
Opportunity to make a significant impact in the education sector</p></li></ul><div></div><div><br>
As an early member of our team, you will have the opportunity to get in on the ground level with many pathways to roles of added responsibility beyond providing on-site support to schools.</div><p></p><div><i><br>
BrightBee provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</i></div><div></div><div><i><br>
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</i></div></div>

Operations Manager

Saama Technologies

<div><div><b><i>Location - Boston MA based
</i></b></div><div><b><i>Work from Home with Travel</i></b></div><div></div><div>
Saama (A Carlyle Portfolio Company) focuses on the specific needs of pharmaceutical &amp; biotech companies, delivering transformative business outcomes. The combination of Saama&rsquo;s AI research, advanced technical &amp; analytics capabilities, domain expertise across the drug development &amp; commercialization life cycle, and successful product co-development approach has made Saama a trusted partner and thought leader in the life sciences industry. If you possess a solutions mindset, strong management skills, and commitment to be part of a tremendous journey, join our growing, global team. See what Saama can do for your career and your journey.</div><div><b>
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Key relationships:</b></div><ul><li>
Client Executives (C-Suite, SVP/VP, Directors)</li><li>
Sales/Pre-Sales Executives</li><li>
Product/Client Implementation Teams</li><li>
Operations support teams at Onsite and Offshore</li><li>
Department/Functional Heads</li><li>
Product management and Engineering</li><li>
Client organization: account management &amp; delivery</li></ul><div><br>
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Responsibilities:</b></div><ul><li>
Develop and maintain a high level of Saama solution &amp; market knowledge to help customers succeed with Saama&rsquo;s solution offerings</li><li>
Research potential clients and solicit customers for Saama Solutions.</li><li>
Weekly territory/business development and prospecting new leads and territory sponsors</li><li>
Qualifying the opportunities in the sales stages</li><li>
Front line contact with customers, prospects &amp; leads, and responsible for a quarterly revenue goal</li><li>
Regularly develop &amp; submit accurate forecasts and reports as required</li><li>
Possess a strong understanding of Saama's solution and competition in the industry and positioning</li><li>
Ability to develop a territory management strategy, identify and develop sales leads, present capabilities</li><li>
Ability to coordinate information in order to develop relationships with internal and external clients</li><li>
Thorough knowledge and understanding of the industry, the company, and functional areas in order to strategically generate leads</li><li>
Excellent organization and time management skills in prioritizing daily activities and responsibilities with focus on target</li><li>
Ability to multitask in a fast paced environment Excellent problem solving skills</li><li>
Able to perform successfully under pressure while prioritizing and handling multiple projects or activities</li><li>
This role requires independent travel up to 30%.</li></ul><div>
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Requirement</b></div><ul><li>
Bachelors or Masters in sales or related field.</li><li>
15+ years of relevant experience in client relationship and engagement management roles (including client success roles) in data and analytics space.
</li><li>Experience in closing new deals in <b>Life Sciences</b><b> </b>segment<b>.
</b></li><li>Primary Responsibility to ensure that the client gets the desired value out of the relationship with Saama</li><li>
Owns a Revenue Target for the year and works with various internal teams (Sales/Product/Delivery/Practices) to ensure that the targets are met.</li><li>
Proactively manage any escalations or issues related to project execution to mitigate risks to customer delight and billings</li><li>
Create 30-60-90 day Account Management Plans that cover a range of topics from current state of the engagement to upcoming Business Development opportunities</li><li>
Conduct Business Reviews in partnership with Executive Sponsor on a quarterly basis</li><li>
Showcase Saama&rsquo;s point of view as a thought leader in the Data &amp; Analytics space.</li><li>
Be the Point person for the client in case of any questions/concerns that might arise with respect to the overall relationship with Saama</li><li>
Work on being a &lsquo;trusted advisor&rsquo; to the clients</li><li>
Expected to be client&rsquo;s first point of escalation and should be able to address those issues in the best interest of the client</li></ul><div>
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Work Environment</b></div><div>
This job operates in a professional office environment. This role routinely uses standard office equipment, including but not limited to, computers, phones, and photocopiers.</div><div><b>
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Physical Demands</b></div><div>
This position requires the frequent and repetitive use of a computer, keyboard, and mouse. Hand and finger dexterity is required.</div><div><b>
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Other Duties</b></div><div>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</div><div><b>
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EEO</b></div><div>
Saama. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</div><div>
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.</div></div>

Associate Vice President, Customer Success

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