client engagement manager

Optum

<div>Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. 
The Value Analytics team leads sales due diligence engagements with payer health plans to evaluate the value of Optum products and services. Our objective is to convert sales prospects into revenue generating partnerships by demonstrating measurable value, efficiency, and performance improvement. The team partners closely with Sales and cross functional stakeholders to develop data driven value stories that support purchasing decisions and strengthen Optum's competitive position. 
The Senior Client Engagement Manager plays a critical role in delivering analytical assessments that quantify product performance against benchmarks and expectations. This role focuses on the Payer market and leverages healthcare data and analytics to support product value storytelling, sales enablement, and client decision making. The position works closely with Sales, Product, IT, Operations, and Compliance and may support multiple products and initiatives simultaneously. 
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. 
Primary Responsibilities:<ul><li>
Lead data analysis and development efforts for Value Analytics assessments supporting Payer market product and service sales</li><li>
Translate complex healthcare data into compelling, client ready value stories that demonstrate ROI, performance, and operational impact</li><li>
Gather business requirements and transform data to meet end user needs while ensuring scalable, maintainable data architecture</li><li>
Partner to design, develop, and maintain interactive Power BI dashboards and reports using multiple data sources</li><li>
Partner to develop advanced calculations, measures, and queries using DAX and SQL</li><li>
Streamline and automate reporting processes</li><li>
Partner to design, manage, and optimize data models to ensure accuracy, relevance, and analytical usability</li><li>
Oversee end to end ETL processes, including data extraction, transformation, validation, and loading</li><li>
Identify, investigate, and resolve data quality, reconciliation, and integrity issues</li><li>
Ensure accuracy and consistency across reports, dashboards, and client presentations</li><li>
Research and implement innovative approaches to data visualization and analytics</li><li>
Maintain comprehensive project and technical documentation</li><li>
Serve as a subject matter resource and mentor for less experienced team members</li></ul> 
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:<ul><li>
4+ years of payer market experience</li><li>
4+ years of healthcare coding, payment integrity or fraud, waste, and abuse</li><li>
Proven knowledge of dashboards and reports in Power BI</li><li>
Demonstrated proficiency with SQL query development skills</li><li>
Demonstrated proficiency with Microsoft Excel, Word, PowerPoint, and Teams</li><li>
Proven ability to collaborate across cross functional teams as an individual contributor</li></ul> 
Preferred Qualifications:<ul><li>
Coding certification through AAPC or AHIMA or willing to obtain certification</li><li>
Demonstrated background in healthcare analytics</li><li>
Demonstrated familiarity with payer adjudication systems</li><li>
Experience working on distributed or remote teams</li><li>
Experience using Git based source control</li><li>
Proven understanding of the software development lifecycle</li></ul> 
Core Competencies:<ul><li>
Demonstrate analytical, critical thinking, and problem solving skills</li><li>
Ability to translate complex data into clear, actionable insights</li><li>
Excellent communication and stakeholder collaboration skills</li><li>
Strategic, creative thinker with attention to detail</li><li>
Self directed, adaptable, and comfortable working with ambiguity</li><li>
Partner with internal and external stakeholders to understand customer needs and market dynamics</li><li>
Analyze and validate data to identify trends, opportunities, and performance gaps</li><li>
Support development and measurement of product value, ROI, and success metrics</li><li>
Collaborate with Product Management and Sales to support value story development and delivery</li><li>
Monitor value story performance and recommend optimization actions</li><li>
Provide analytics support for sales presentations, client engagements, and custom requests</li></ul><ul><li> 
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.</li></ul> 
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. 
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. 
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.</div>

Sr Client Engagement Manager - Remote

Myriad360

<div>This position will join the Advizex team, a Myriad360 company.

About Advizex

Advizex, a Myriad360 company, brings together over 50 years of innovation and client commitment. As part of Myriad360's growing portfolio, Advizex continues to operate with the same trusted expertise and customer-first philosophy&mdash;now strengthened by broader resources and reach.

For over 50 years, Advizex has done more than simply keep pace with technology&mdash;it has helped organizations stay ahead of it. With deep, real-world experience across healthcare, education, government, manufacturing, and retail, Advizex delivers IT solutions that solve meaningful business challenges across infrastructure, cloud, cybersecurity, automation, and AI.

This role will join the Advizex team and play a key part in continuing that legacy.

Learn more about Advizex here!

Role Overview

The ServiceNow Engagement Manager leads client-facing implementations and drives successful delivery across ServiceNow ITOM / ITSM environments. This role combines end-to-end engagement ownership with pre-sales support, including solutioning, scoping, and proposal development. The ideal candidate is a strong communicator and problem-solver who can translate business needs into effective solutions while serving as a trusted advisor to clients.

Up to 25% travel may be required across the Southeast region. Candidates must be based in the United States and located in North Carolina.

Key Responsibilities
<ul>
<li>Recommending and delivering solutions that meet customer needs and ensure the solutions (when implemented) meet the functional requirements of the customer</li>
<li>Prepare and execute workshops</li>
<li>Promote process standardization and efficiencies</li>
<li>Determine and document detailed requirements</li>
<li>Design process solutions</li>
<li>Provide advisory and Implementation services and solutions</li>
<li>Configuration of the platform and applications</li>
<li>Solution appropriately following ServiceNow Best Practices</li>
<li>Train, enable, and/or educate the client on the solution</li>
<li>Provide post go-live support</li>
<li>Use knowledge of technology, products, processes, industry expertise and consultative skills to assess, recommend, educate, implement, and support customers on the value of the ServiceNow platform and driving the sale, implementation, and expansion of the ServiceNow platform</li>
<li>Contribute to proposals edit proposals and recommend content</li>
<li>Use domain knowledge and understanding of ServiceNow and other relevant technologies to credibly and persuasively articulate the features and benefits to the customer</li>
<li>Build in-depth knowledge of technical and business priorities, challenges and initiatives that can be translated into Advizex solution opportunities</li>
<li>Determine how industry trends, product announcements and advances in technology may impact the customer</li>
<li>Develop successful relationships with team members, partners and customers</li>
<li>Ensure effective coordination and support between account teams and supporting technical resources</li>
</ul>
Required Qualifications

The ideal candidate will have 3&ndash;5 years of hands-on experience with the ServiceNow platform, be comfortable making solution recommendations, and demonstrate the ability to design complex business solutions and clearly articulate those solutions to customers. In addition, the candidate will bring the following experience, knowledge, and attributes:

ServiceNow &amp; Technical Experience
<ul>
<li>Experience leading or guiding ServiceNow implementations using Agile methodologies</li>
<li>Strong experience with ITSM and ITOM</li>
<li>Experience delivering ServiceNow integrations with external systems</li>
<li>Foundational understanding of ServiceNow development concepts (e.g., scripting, configuration vs. customization, etc.)</li>
</ul>
Delivery &amp; Engagement Management
<ul>
<li>Proven ability to manage stakeholders and drive accountability through project completion</li>
<li>Experience working within an Agile delivery model, including requirements gathering, development, and testing</li>
<li>Engagement management experience, including planning, reporting, delivery, and project closure</li>
<li>Strong consultative approach with the ability to communicate business process improvements clearly and effectively</li>
</ul>
Business &amp; IT Acumen
<ul>
<li>Prior experience working within IT Operations outside of ServiceNow-specific roles</li>
<li>Solid business analysis skills, including translating business needs into technical solutions</li>
<li>Working knowledge of ITIL / ITSM / SACM concepts and best practices</li>
</ul>
Certifications &amp; Credentials
<ul>
<li>ServiceNow Foundational Certifications (CSA and/or CAD)</li>
<li>ServiceNow Implementation Certifications (CIS)</li>
<li>ServiceNow Sales Accreditations</li>
</ul>
Additional Requirements
<ul>
<li>Ability to work effectively with both technical and non-technical stakeholders</li>
</ul>
As an Advizex employee, you will be eligible for the following benefits and perks:
<ul>
<li>Company-subsidized medical benefits</li>
<li>Dental and vision coverage offered</li>
<li>17 PTO days</li>
<li>Flexible Work Arrangements</li>
<li>Retirement Savings Plans</li>
<li>Paid Long Term Disability</li>
<li>Basic Life Insurance offered</li>
</ul>
Pursuant to the NYC Pay Transparency Law, the base salary range in New York City for this position is $105,000- $115,000 base salary, plus opportunities for bonus and/or commission. Compensation in other geographies may vary.

Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.</div>

ServiceNow Engagement Manager @Advizex (Remote)

<div>This position will join the Advizex team, a Myriad360 company.

About Advizex

Advizex, a Myriad360 company, brings together over 50 years of innovation and client commitment. As part of Myriad360's growing portfolio, Advizex continues to operate with the same trusted expertise and customer-first philosophy&mdash;now strengthened by broader resources and reach.

For over 50 years, Advizex has done more than simply keep pace with technology&mdash;it has helped organizations stay ahead of it. With deep, real-world experience across healthcare, education, government, manufacturing, and retail, Advizex delivers IT solutions that solve meaningful business challenges across infrastructure, cloud, cybersecurity, automation, and AI.

This role will join the Advizex team and play a key part in continuing that legacy.

Learn more about Advizex here!

Role Overview

The ServiceNow Engagement Manager leads client-facing implementations and drives successful delivery across ServiceNow ITOM / ITSM environments. This role combines end-to-end engagement ownership with pre-sales support, including solutioning, scoping, and proposal development. The ideal candidate is a strong communicator and problem-solver who can translate business needs into effective solutions while serving as a trusted advisor to clients.

Up to 25% travel may be required across the Southeast region. Candidates must be based in the United States and located in Georgia.

Key Responsibilities
<ul>
<li>Recommending and delivering solutions that meet customer needs and ensure the solutions (when implemented) meet the functional requirements of the customer</li>
<li>Prepare and execute workshops</li>
<li>Promote process standardization and efficiencies</li>
<li>Determine and document detailed requirements</li>
<li>Design process solutions</li>
<li>Provide advisory and Implementation services and solutions</li>
<li>Configuration of the platform and applications</li>
<li>Solution appropriately following ServiceNow Best Practices</li>
<li>Train, enable, and/or educate the client on the solution</li>
<li>Provide post go-live support</li>
<li>Use knowledge of technology, products, processes, industry expertise and consultative skills to assess, recommend, educate, implement, and support customers on the value of the ServiceNow platform and driving the sale, implementation, and expansion of the ServiceNow platform</li>
<li>Contribute to proposals edit proposals and recommend content</li>
<li>Use domain knowledge and understanding of ServiceNow and other relevant technologies to credibly and persuasively articulate the features and benefits to the customer</li>
<li>Build in-depth knowledge of technical and business priorities, challenges and initiatives that can be translated into Advizex solution opportunities</li>
<li>Determine how industry trends, product announcements and advances in technology may impact the customer</li>
<li>Develop successful relationships with team members, partners and customers</li>
<li>Ensure effective coordination and support between account teams and supporting technical resources</li>
</ul>
Required Qualifications

The ideal candidate will have 3&ndash;5 years of hands-on experience with the ServiceNow platform, be comfortable making solution recommendations, and demonstrate the ability to design complex business solutions and clearly articulate those solutions to customers. In addition, the candidate will bring the following experience, knowledge, and attributes:

ServiceNow &amp; Technical Experience
<ul>
<li>Experience leading or guiding ServiceNow implementations using Agile methodologies</li>
<li>Strong experience with ITSM and ITOM</li>
<li>Experience delivering ServiceNow integrations with external systems</li>
<li>Foundational understanding of ServiceNow development concepts (e.g., scripting, configuration vs. customization, etc.)</li>
</ul>
Delivery &amp; Engagement Management
<ul>
<li>Proven ability to manage stakeholders and drive accountability through project completion</li>
<li>Experience working within an Agile delivery model, including requirements gathering, development, and testing</li>
<li>Engagement management experience, including planning, reporting, delivery, and project closure</li>
<li>Strong consultative approach with the ability to communicate business process improvements clearly and effectively</li>
</ul>
Business &amp; IT Acumen
<ul>
<li>Prior experience working within IT Operations outside of ServiceNow-specific roles</li>
<li>Solid business analysis skills, including translating business needs into technical solutions</li>
<li>Working knowledge of ITIL / ITSM / SACM concepts and best practices</li>
</ul>
Certifications &amp; Credentials
<ul>
<li>ServiceNow Foundational Certifications (CSA and/or CAD)</li>
<li>ServiceNow Implementation Certifications (CIS)</li>
<li>ServiceNow Sales Accreditations</li>
</ul>
Additional Requirements
<ul>
<li>Ability to work effectively with both technical and non-technical stakeholders</li>
</ul>
As an Advizex employee, you will be eligible for the following benefits and perks:
<ul>
<li>Company-subsidized medical benefits</li>
<li>Dental and vision coverage offered</li>
<li>17 PTO days</li>
<li>Flexible Work Arrangements</li>
<li>Retirement Savings Plans</li>
<li>Paid Long Term Disability</li>
<li>Basic Life Insurance offered</li>
</ul>
Pursuant to the NYC Pay Transparency Law, the base salary range in New York City for this position is $105,000- $115,000 base salary, plus opportunities for bonus and/or commission. Compensation in other geographies may vary.

Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.</div>

<div>This position will join the Advizex team, a Myriad360 company.

About Advizex

Advizex, a Myriad360 company, brings together over 50 years of innovation and client commitment. As part of Myriad360's growing portfolio, Advizex continues to operate with the same trusted expertise and customer-first philosophy&mdash;now strengthened by broader resources and reach.

For over 50 years, Advizex has done more than simply keep pace with technology&mdash;it has helped organizations stay ahead of it. With deep, real-world experience across healthcare, education, government, manufacturing, and retail, Advizex delivers IT solutions that solve meaningful business challenges across infrastructure, cloud, cybersecurity, automation, and AI.

This role will join the Advizex team and play a key part in continuing that legacy.

Learn more about Advizex here!

Role Overview

The ServiceNow Engagement Manager leads client-facing implementations and drives successful delivery across ServiceNow ITOM / ITSM environments. This role combines end-to-end engagement ownership with pre-sales support, including solutioning, scoping, and proposal development. The ideal candidate is a strong communicator and problem-solver who can translate business needs into effective solutions while serving as a trusted advisor to clients.

Up to 25% travel may be required across the Southeast region. Candidates must be based in the United States and located in South Carolina.

Key Responsibilities
<ul>
<li>Recommending and delivering solutions that meet customer needs and ensure the solutions (when implemented) meet the functional requirements of the customer</li>
<li>Prepare and execute workshops</li>
<li>Promote process standardization and efficiencies</li>
<li>Determine and document detailed requirements</li>
<li>Design process solutions</li>
<li>Provide advisory and Implementation services and solutions</li>
<li>Configuration of the platform and applications</li>
<li>Solution appropriately following ServiceNow Best Practices</li>
<li>Train, enable, and/or educate the client on the solution</li>
<li>Provide post go-live support</li>
<li>Use knowledge of technology, products, processes, industry expertise and consultative skills to assess, recommend, educate, implement, and support customers on the value of the ServiceNow platform and driving the sale, implementation, and expansion of the ServiceNow platform</li>
<li>Contribute to proposals edit proposals and recommend content</li>
<li>Use domain knowledge and understanding of ServiceNow and other relevant technologies to credibly and persuasively articulate the features and benefits to the customer</li>
<li>Build in-depth knowledge of technical and business priorities, challenges and initiatives that can be translated into Advizex solution opportunities</li>
<li>Determine how industry trends, product announcements and advances in technology may impact the customer</li>
<li>Develop successful relationships with team members, partners and customers</li>
<li>Ensure effective coordination and support between account teams and supporting technical resources</li>
</ul>
Required Qualifications

The ideal candidate will have 3&ndash;5 years of hands-on experience with the ServiceNow platform, be comfortable making solution recommendations, and demonstrate the ability to design complex business solutions and clearly articulate those solutions to customers. In addition, the candidate will bring the following experience, knowledge, and attributes:

ServiceNow &amp; Technical Experience
<ul>
<li>Experience leading or guiding ServiceNow implementations using Agile methodologies</li>
<li>Strong experience with ITSM and ITOM</li>
<li>Experience delivering ServiceNow integrations with external systems</li>
<li>Foundational understanding of ServiceNow development concepts (e.g., scripting, configuration vs. customization, etc.)</li>
</ul>
Delivery &amp; Engagement Management
<ul>
<li>Proven ability to manage stakeholders and drive accountability through project completion</li>
<li>Experience working within an Agile delivery model, including requirements gathering, development, and testing</li>
<li>Engagement management experience, including planning, reporting, delivery, and project closure</li>
<li>Strong consultative approach with the ability to communicate business process improvements clearly and effectively</li>
</ul>
Business &amp; IT Acumen
<ul>
<li>Prior experience working within IT Operations outside of ServiceNow-specific roles</li>
<li>Solid business analysis skills, including translating business needs into technical solutions</li>
<li>Working knowledge of ITIL / ITSM / SACM concepts and best practices</li>
</ul>
Certifications &amp; Credentials
<ul>
<li>ServiceNow Foundational Certifications (CSA and/or CAD)</li>
<li>ServiceNow Implementation Certifications (CIS)</li>
<li>ServiceNow Sales Accreditations</li>
</ul>
Additional Requirements
<ul>
<li>Ability to work effectively with both technical and non-technical stakeholders</li>
</ul>
As an Advizex employee, you will be eligible for the following benefits and perks:
<ul>
<li>Company-subsidized medical benefits</li>
<li>Dental and vision coverage offered</li>
<li>17 PTO days</li>
<li>Flexible Work Arrangements</li>
<li>Retirement Savings Plans</li>
<li>Paid Long Term Disability</li>
<li>Basic Life Insurance offered</li>
</ul>
Pursuant to the NYC Pay Transparency Law, the base salary range in New York City for this position is $105,000- $115,000 base salary, plus opportunities for bonus and/or commission. Compensation in other geographies may vary.

Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.</div>

Remedy Therapy

Remedy Therapy is currently seeking dedicated and compassionate individuals to join our Team. As a leading provider of in-patient services, Remedy specializes in both Behavioral Health, including Substance Use Disorder (SUD) treatment, and Mental Health care, with a focus on Eating Disorders. All our Team Members play vital roles in supporting individuals and families during some of their most critical moments, guiding them through the care process with empathy and professionalism. If you&rsquo;re passionate about making a difference and thrive in a fast-paced, mission-driven environment, we invite you to apply.Care Provider Background Screening Clearinghouse Education and Awareness website: https://info.flclearinghouse.comShift Requirement: Tuesdays &ndash; Fridays 1:00 PM to 9:00 PM and Saturdays 10:00 AM to 6:00 PM, Full-time Hourly.Position Purpose:The Client Engagement Specialist (CES) plays a key role in supporting clients throughout their recovery journey by fostering engagement, motivation, and connection within the treatment community. This position works closely with the Client Engagement Services Director and clinical team to help clients remain actively involved in programming, reduce premature discharges (AMA), and encourage personal growth in recovery.The CES focuses on building rapport with clients, facilitating recovery-focused activities, supporting group meetings, and serving as a bridge between clients and staff to ensure a positive, supportive treatment environment.Position Specific Competencies:1. Establish supportive relationships with clients shortly after admission.2. Identify early warning signs that a client may be considering leaving treatment prematurely, including:Withdrawal from programming Isolation from peers Expressions of frustration or hopelessness Conflict with staff or other clients Escalate operational concerns that may impact client satisfaction.3. Document all client engagement interactions in the designated electronic record system (e.g., Kipu EMR).4. Culturally sensitive and trauma-informed practice orientation5. Know and maintain professional communication skills: verbal, written, and non-verbal communication6. Understand and maintains the highest level of HIPAA (Health Insurance Portability and Accountability) standardsPosition Duties, Responsibilities, and Tasks:1. Core:a. Establish meaningful, individualized connections with clients by engaging on a first-name basis and learning their unique recovery goals.b. Build a foundation of trust through consistent, person-centered interactions to encourage full participation in treatment programming.c. Serve as a positive recovery role model and promote a culture of accountability, respect, and personal growth.d. Provide encouragement and motivation for clients who may be struggling with engagement in treatment.e. Intervene with clients expressing intent to leave treatment against medical advice (AMA).f. Leverage established rapport to provide gentle, effective redirection when clients exhibit behaviors that may hinder their progress.g. Utilize motivational interviewing and supportive conversation techniques, grounded in a known relationship, to encourage clients to remain in treatment.h. Communicate concerns to clinical staff and leadership when clients are at risk of leaving prematurely.i. Assist clients in processing emotions and challenges contributing to AMA decisions.j. Facilitate or assist with recovery-oriented meetings and peer support groups when appropriate.k. Encourage clients to attend scheduled groups, meetings, and activities.l. Share personal recovery insights when appropriate and in alignment with program policies.m. Plan and facilitate recreational, wellness, and recovery-supportive activities for clients.n. Foster a &quot;community of care&quot; by promoting healthy social interaction and group cohesion within the treatment environment.o. Encourage participation in activities that support emotional, physical, and spiritual wellness.p. Act as a communication bridge between clients and program staff.q. Listen to client concerns, feedback, and needs and communicate them appropriately to the treatment team.r. Help clients navigate schedules, program expectations, and available support services.s. Proactively monitor the &quot;pulse&quot; of the community to maintain a safe, respectful, and recovery-focused environment. Provide daily shift reports to facility directors.t. Assist with daily programming logistics and engagement initiatives.u. Support the Client Engagement and Services Director with programming, events, and community-building efforts.v. Help maintain a safe, respectful, and recovery-focused environment.2. Administrative:a. Works well independently and has strong operational skillsb. Excels at customer service and has strong interpersonal skillsc. Strong organizational and time management skillsd. Demonstrates a positive attitude and maintains a positive corporate culturee. Communicates effectively and has strong verbal, non-verbal, and written communication skillsf. Develops strong relationships with coworkers and other stakeholdersg. Learns quickly and has strong problem-solving and critical-thinking skillsh. Willingness to continually self-educate and grow professionallyi. Prompt and regular attendancej. Assist and perform additional duties as asked or assignedQualifications/Position Requirements:1. Education: No specific education requirement; a demonstrated job knowledge and experience will be considered in lieu of formal education. Bachelor Degree in psychology, social work behavioral healthcare, human services, counseling, or healthcare administration preferred.2. Experience: 1+ years of experience in a behavioral health or residential treatment setting required. Experience with client advocacy, peer support, case management, or engagement outcomes preferred. Lived experience or peer certification (CRPS) is a plus.3. Certification/Licensure: CPR/AED/First Aid and FL and Driver License required.4. Training and Knowledge Required at Time of Hire (preferred): Ability to develop trust with individuals experiencing emotional distress or ambivalence about treatment. Motivational Communication Ability to help clients reconnect with their treatment goals during difficult moments. Emotional Intelligence. Understanding of how shame, fear, and resistance can impact treatment participation. Conflict Resolution. Ability to help clients navigate interpersonal challenges in a treatment setting. Ability to maintain Professional Boundaries.5. Age Specific Individuals Served/Responsibility: Adults (18+ years)6. Security Measures and Clearance: AHCA Level 2 clearance required. May also require a Local Background Screening.7. Employment Classification: Hourly,Full-time, Part-time, per-diem or temporary employment. May require occasional evening or weekend availability to support Client Services.Pay: $20.00 - $23.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Client Engagement Specialist

Progress

<div><div>We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.</div><div>
</div><div>
We&rsquo;re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Senior Manager, PFS Professional Services and help us do what we do best: propelling business forward.</div><div>
Progress Federal Solutions is a wholly-owned subsidiary of Progress Software, a publicly held company building products that impact millions of people every day. Across the globe, Progress technology has been used to discover new medicines, run the world&rsquo;s financial systems, prevent terrorism, and much more. 
 
Progress Federal Solutions focuses on servicing the U.S. government and public sector. Our primary product is a highly differentiated data management platform that helps our customers on their journey to get more value out of their enterprise data. We enable organizations to integrate all their data and metadata, power transactional and analytical applications, and curate data for machine learning and AI. To learn more visit www.progress.com/federal.</div><div>
</div><div>
The Senior Manager, Professional Services role is a client facing leader responsible for delivering high quality consulting services and leading customer engagements across a mix of commercial and public sector customers. While the role sits within PFS, the initial focus will be on commercial customers, with an emphasis on driving adoption, measurable outcomes, and long term customer value. This role leads consulting teams, owns engagement delivery, and partners closely with customers, sales, and internal delivery teams to ensure consistent execution, strong technical outcomes, and scalable consulting practices. The Senior Manager balances people leadership, delivery accountability, and technical credibility while serving as a trusted advisor to enterprise customers.</div><div> 

In this role, you will:</div><div>
Client Delivery &amp; Engagement Leadership<ul><li>
Lead the successful delivery of multiple concurrent consulting engagements across commercial and regulated customers</li><li>
Act as a trusted advisor to customer stakeholders, aligning solutions to business objectives, technical requirements, and value realization goals</li><li>
Own engagement health, including scope, schedule, quality, and risk management</li><li>
Ensure delivery aligns with applicable security, compliance, and governance requirements</li><li>
Escalate and resolve delivery issues proactively to maintain customer satisfaction</li></ul></div><div>
People Leadership &amp; Talent Development<ul><li>
Manage, coach, and mentor consulting team members across experience levels</li><li>
Support hiring, onboarding, performance management, and career development activities</li><li>
Foster a culture of accountability, collaboration, and continuous improvement</li><li>
Balance team utilization while supporting professional growth and retention</li></ul></div><div>
Operational &amp; Financial Management<ul><li>
Own project financials, including forecasting, utilization, and margin performance</li><li>
Support capacity planning and resource allocation across engagements</li><li>
Apply consistent delivery standards, methodologies, and best practices</li><li>
Identify opportunities to improve delivery efficiency, scalability, and quality</li></ul></div><div>
Sales &amp; Pre Sales Support<ul><li>
Partner with sales and solution teams to support pre sales activities</li><li>
Contribute to proposal development, statements of work (SOWs), and delivery estimates</li><li>
Participate in customer briefings and solution discussions as a delivery leader</li><li>
Provide delivery insights to shape services offerings and engagement models</li></ul></div><div>
Cross Functional Collaboration<ul><li>
Collaborate with internal stakeholders across sales, product, engineering, and operations</li><li>
Communicate delivery status, risks, and performance to leadership</li><li>
Represent consulting delivery in internal planning and execution forums</li></ul></div><div>
 Your background:</div><div><ul><li>
Bachelor&rsquo;s degree in a related field or equivalent practical experience</li><li>
Relevant experience may include consulting, professional services delivery, technology leadership, or public sector program execution</li><li>
Advanced degrees or certifications are a plus but not required</li><li>
8+ years of experience in consulting, professional services, or technology delivery roles</li><li>
3+ years of experience managing teams and leading client engagements</li><li>
Demonstrated experience delivering complex, enterprise scale solutions in commercial or regulated environments</li><li>
Strong client facing communication skills with the ability to engage both business and technical stakeholders</li><li>
Proven ability to manage delivery execution, financial performance, customer satisfaction</li><li>
Solid technical foundation with the ability to understand, discuss, and guide solution architecture and implementation decisions</li><li>
U.S. citizenship is required due to being our federal group and relevant system access points</li></ul></div><div>
 Additionally, it would be beneficial if you have:</div><div><ul><li>
Experience leading consulting engagements for enterprise commercial customers</li><li>
Background in enterprise software, data platforms, analytics, AI, or cloud based solutions</li><li>
Strong technical acumen with experience translating customer requirements into scalable solutions</li><li>
Familiarity with customer success, adoption frameworks, or value realization models</li><li>
Experience standardizing delivery approaches, frameworks, reusable engagement models</li></ul></div><div>
</div><div>
Base Salary Range: $156,815 - $193,713 
This position is also eligible to participate in our commission plan. Final base compensation is determined by a number of factors, including but not limited to job-related skills, education, demonstrable experience, and allowance for future and continued salary growth. We also offer a robust benefits package, with details below.</div><div></div><div> 
If this sounds like you and fits your experience and career goals, we&rsquo;d be happy to chat.
What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:<ul><li>
Medical, dental, vision, life &amp; disability, and financial benefits (including 401(k) retirement savings plan. Tuition Reimbursement program. Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto &amp; home insurance, legal, and pet insurance.</li><li>
Competetive salary, uncapped commission, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback</li><li>
Flexible paid vacation time, paid day off for your birthday, and company holidays. A variety of leave plans, including Parental Leave.</li><li>
Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health.</li></ul></div><div>
</div><div>
Apply now!</div><div>
</div><div>
#LI-remote</div></div>

Senior Manager, PFS Professional Services

Fractal Analytics

<div><div>It's fun to work in a company where people truly BELIEVE in what they are doing!</div><div></div><div>
We're committed to bringing passion and customer focus to the business.</div><div></div><div>
Engagement Manager &ndash; Decision Science 
Fractal is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. Fractal is building a world where individual choices, freedom, and diversity are the greatest assets. An ecosystem where human imagination is at the heart of every decision. Where no possibility is written off, only challenged to get better. We believe that a true Fractalite is the one who empowers imagination with intelligence. Fractal has been featured as a Great Place to Work by The Economic Times in partnership with the Great Place to Work&reg; Institute and recognized as a &lsquo;Cool Vendor&rsquo; and a &lsquo;Vendor to Watch&rsquo; by Gartner.Please visit Fractal | Intelligence for Imagination for more information about Fractal 
Fractal is looking for a proactive and driven Engagement Manager &ndash; Decision Science to join our Decision Science Consulting team in the Bay Area, CA. In this role, you will help power measurable outcomes for leading technology organizations, leveraging cutting-edge GenAI, Data Science, Engineering, and Behavioral Science capabilities. This is a perfect opportunity for someone who combines consulting-grade systems thinking, strong problem-solving, effective communication, and thought leadership to help our clients solve their most strategic business problems. The ideal candidate will fit well with our key values i.e. someone who is humble, hungry and smart 
Key Responsibilities 
Serve as the primary point of contact for senior client stakeholders as strategic partner. 
Lead delivery of complex analytics and AI-driven programs, ensuring quality and timely outcomes. 
Proactively innovate solutions leveraging decision science, behavioral insights, and emerging AI capabilities. 
Foster collaboration across multi-disciplinary teams and drive delivery excellence. 
Identify opportunities to deepen client relationships and expand engagement scope. 
Contribute to thought leadership and practice growth initiatives. 
Core Requirements (Must Have) 
10-14 years of experience in analytics consulting or decision science leadership roles. 
Proven ability to manage senior client relationships and deliver complex programs. 
Strong problem-solving mindset with first-principles thinking. 
Established subject matter expert in 1 or more of the following &ndash; data science, digital marketing, behavior science, GenAI, product management, software development with strong familiarity or interest in remaining fields 
Excellent communication and team leadership skills; ability to mentor and build high-performing teams. 
Culture fit: Humble, Hungry, Smart (HHS) with a collaborative approach. 
Preferred Skills (Good to Have) 
Familiarity with SQL and Python for problem-solving (hands-on). 
Exposure to consulting frameworks e.g. 5-whys, issue tree, prioritization matrix 
Exposure to project management frameworks e.g. agile, waterfall, scrum 
Exposure to product management concepts e.g. PRD, backlog grooming, user stories 
Experience in digital analytics, experimentation, and data-driven decision-making. 
Understanding of Adobe Analytics concepts and digital data structures. 
Exposure to standard ML techniques (e.g. regression, clustering, experimentation, forecasting). 
Interest in emerging GenAI applications and trends. 
Location 
Bay Area, CA (onsite ~3 days/week). 
Equal Opportunity Employer 
Fractal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</div><div></div><div>
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!</div><div></div><div><div>
Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!</div></div></div>

Engagement Manager_Decision Scientist_5

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