client engagement manager

Bulgari

<p></p><div><div><div><div><h3 class="jobSectionHeader"><b>Position
</b></h3><p></p><p>The CRM &amp; Client Development Associate Manager is in charge of the end-to-end client journey within the market. In alignment with the Omnichannel manager the role will participate in shaping how clients build, experience and celebrate their relationship with the Maison throughout their lifetime.
</p><p>Beyond driving CRM and Clienteling excellence, this position acts as the market's cultural ambassador, translating local client behaviors, rituals, aspirations and emotional expectations into strategic recommendations that influence the entire client ecosystem&mdash;from retail experience and architecture to merchandising, communications, events and training.
</p><p>Working cross-functionally across Retail, Marketing, Merchandising, Training, Client Relations and HQ teams, this role orchestrates a seamless omnichannel experience that strengthens client loyalty, advocacy and lifetime value.
</p></div><p></p><div><h3 class="jobSectionHeader"><b>Job responsibilities
</b></h3><p></p><p><b>Key Responsibilities
</b></p><p><b>Client Engagement Strategy &amp; Vision: </b>Define with the Omnichannel Manager and execute the market's client engagement strategy, translating global vision into locally relevant, high-impact experiences across the entire client journey (acquisition, development, loyalty, advocacy). Own critical client KPIs including NPS, Client Lifetime Value, Loyalty, Engagement rates, Omnichannel interaction, and CRM performance.
</p><p><b>Cultural Insights &amp; Advocacy: </b>Act as the voice of the local client, deeply understanding market luxury culture, client expectations, and emerging trends. Provide strategic guidance to cross-functional teams (Retail, Marketing, VM, Training, etc.) to ensure all client-facing decisions reflect local cultural nuances.
</p><p><b>CRM &amp; Clienteling Oversight: </b>Drive the market's CRM and clienteling strategy. Oversee the clienteling calendar, campaign execution, and activation plans. Monitor performance, identify improvements, and disseminate best practices to optimize boutique teams' use of CRM tools and insights for business growth and client loyalty. Serve as the primary coordination point for all CRM and client engagement initiatives between local teams and Headquarters.
</p><p><b>Client-Centric Ecosystem Development: </b>Champion client-centricity across the organization. Partner with Retail, Marketing, Merchandising, Training, and other functions to embed client insights into strategic decisions, aligning teams around the shared ambition of creating exceptional experiences and long-term client value.
</p></div><p></p><div><h3 class="jobSectionHeader"><b>Profile
</b></h3><p></p><ul><li>Senior professional with 7-10 years in luxury client engagement, CRM, and clienteling strategy development.
</li><li>Drives strategic client journey optimization, translating global brand vision into impactful local market experiences to enhance loyalty and business performance.
</li><li>Expert in leading CRM programs, optimizing omnichannel client experiences, and fostering a robust client-centric culture.
</li><li>Proven ability to leverage data analytics for performance improvement and influence cross-functional teams to achieve strategic client engagement objectives.
</li></ul></div><p></p><div><h3 class="jobSectionHeader"><b>Additional information
</b></h3><p></p><ul><li>Client Relationship Management (CRM) Strategy &amp; Execution
</li><li>Clienteling Expertise
</li><li>Omnichannel Strategy &amp; Implementation
</li><li>Market &amp; Cultural Intelligence (Luxury Sector)
</li><li>Data Analysis &amp; Performance Monitoring (KPIs: NPS, CLTV, Loyalty)
</li><li>Strategic Planning &amp; Vision Setting
</li><li>Cross-functional Leadership &amp; Influence
</li><li>Stakeholder Management
</li><li>Program &amp; Campaign Management
</li><li>Communication &amp; Presentation Skills
</li><li>Business Acumen
</li></ul></div></div></div><p></p><div><div><div><div><div><h2 class="jobSectionHeader"><b><i>BVLGARI
</i></b><br>
<b>MAISON
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</h2><div>Bvlgari was founded in the heart of Rome in 1884. Over the decades, the Brand has established a worldwide reputation as magnificent Roman High Jeweler and icon of Italian art of living.
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Through a pioneering vision, the company&rsquo;s international success has evolved into a global and diversified luxury purveyor of products and services, ranging from fine jewels and high-end watches to accessories and perfumes, and featuring an extended network of boutiques and hotels.
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Demonstrated through its numerous philanthropic partnerships, Bvlgari deeply believes in innovating the present for a sustainable future through its commitment to Social &amp; Environmental Responsibility and giving back &ndash; to nature and to the community. In 2024 the Maison announced the creation of <i>Fondazione Bvlgari </i>, reinforcing its devotion to building a meaningful tomorrow through care, generosity and long-term dedication.</div></div></div></div></div></div></div><p></p>

CRM & Client Development Associate Manager

Waseel

<p></p><div><p><b>Lead the development and execution of retention strategies for SME and strategic clients. Oversee client recovery cases by assessing customer concerns, identifying root causes, and implementing effective retention plans to strengthen client relationships and reduce churn.</b></p><p><br>
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<p></p><b>Requirements</b><p><b><br>
Key Requirements:</b></p><ul><li>
Strong analytical skills with the ability to assess client needs, identify root causes, and develop effective retention strategies.</li><li>
Proven experience in account management, relationship management, and client engagement.</li><li>
Excellent sales and negotiation skills with the ability to influence decisions and retain key accounts.</li><li>
Strong problem-solving and decision-making abilities in managing complex client situations.</li><li>
Results-driven mindset with a demonstrated ability to achieve and exceed client retention and renewal targets.</li><li>
Excellent communication and stakeholder management skills, with the ability to build long-term client relationships.</li><li>
Prior experience in the Healthcare Technology (HealthTech) industry is required, with a strong understanding of healthcare digital solutions, client needs, and industry dynamics.</li></ul></div>

Sales Retention Team Lead

GlobalFoundries

<div><div><div><p><b>About GlobalFoundries</b>
</p></div><div><p>GlobalFoundries (GF) is a leading manufacturer of essential semiconductors that enable AI at scale, from the cloud to the physical world. We partner closely with our customers to deliver differentiated, power-efficient, high-performance solutions for high-growth markets. Across our global footprint in the United States, Europe and Asia, our teams are solving complex challenges that shape the future of technology. At GF, you'll find the opportunity to make an impact, work with tale nted colleague s and contribute to a more secure, sustainable future.
</p></div><p></p><div><p><b>Summary</b> <b>of Role
</b></p></div><div><p>GlobalFoundries is seeking an employee communications and engagement partner to support employee communications, engagement programs and site communications across the IP, software and custom silicon (ISC) organization. This role serves as a key execution partner for ISC communications, helping translate strategy into action through effective content, events, communication channels and employee engagement initiatives.
</p></div><p></p><div><p>Working closely with ISC leadership, site leaders, HR and the lead employee, executive and change communications partner, this role helps ensure employees receive timely , relevant and engaging communications that strengthen understanding, connection and alignment across the organization.
</p></div><p></p><div><p>The role will coordinate communications and engagement activities across ISC's major employee locations, support leadership visibility and employee listening efforts, and help build a scalable communications network that can support a rapidly growing global business.
</p><p></p><p><b>Essential Responsibilities
</b></p></div><div><p><b>Employee communications execution</b>
</p></div><div><ul><li><p>Execute ISC employee communications plans aligned with business priorities .
</p></li></ul></div><div><ul><li><p>Draft, edit and publish employee communications including announcements, newsletters, leader messages, meeting recaps, intranet content and organizational updates.
</p></li></ul></div><div><ul><li><p>Manage editorial calendars and communication workflows to ensure timely delivery of communications.
</p></li></ul></div><div><ul><li><p>Translate technical and business topics into clear, engaging employee content.
</p></li></ul></div><div><ul><li><p>Support content development for executive communications, including research, first drafts, presentations and supporting materials.
</p></li></ul></div><p></p><div><p><b>Employee engagement and culture</b>
</p></div><div><ul><li><p>Partner with ISC leaders to develop and execute employee engagement programs that strengthen connection, culture and understanding.
</p></li></ul></div><div><ul><li><p>Coordinate employee recognition, storytelling and spotlight programs across ISC.
</p></li></ul></div><div><ul><li><p>Support employee listening activities, including surveys, focus groups, feedback collection and sentiment reporting.
</p></li></ul></div><div><ul><li><p>A mplify employee success stories, innovation achievements and culture initiatives.
</p></li></ul></div></div><div><div><ul><li><p>Develop engagement campaigns that support organizational priorities and workforce growth.
</p></li></ul></div><p></p><div><p><b>Site communications and coordination</b>
</p></div><div><ul><li><p>Serve as communications partner for ISC employees at the Santa Clara , Austin and Dallas site s and support communications execution across other ISC locations.
</p></li></ul></div><div><ul><li><p>Support site engagement activities including town halls, leadership visits, employee forums and local recognition programs.
</p></li></ul></div><div><ul><li><p>Gather and share employee sentiment, engagement trends and communications needs from major ISC sites.
</p></li></ul></div><p></p><div><p><b>Manager communications and leadership cascades</b>
</p></div><div><ul><li><p>Develop communication toolkits, leader talking points, FAQs and manager resources that support leadership cascades.
</p></li></ul></div><div><ul><li><p>Support execution of manager communication strategies and organizational messaging.
</p></li></ul></div><div><ul><li><p>Ensure leaders and managers have the tools to communicate key ISC priorities consistently.
</p></li></ul></div><div><ul><li><p>Assist with communication planning for organizational changes, workforce growth initiatives and business updates.
</p></li></ul></div><p></p><div><p><b>Events and leadership forums</b>
</p></div><div><ul><li><p>Lead communications planning and production for ISC all-hands meetings, town halls, ask-me-anything sessions, leadership meetings and employee events.
</p></li></ul></div><div><ul><li><p>Coordinate event logistics , communication materials and follow-up communications.
</p></li></ul></div><div><ul><li><p>Support leadership visibility activities and employee engagement opportunities across ISC locations.
</p></li></ul></div><div><ul><li><p>Partner with communications, HR and business teams to deliver high-quality employee experiences.
</p></li></ul></div><p></p><div><p><b>Channels, </b><b>analytics </b><b>and continuous improvement</b>
</p></div><div><ul><li><p>Manage ISC communication channels including intranet , email newsletters, digital signage and other employee platforms.
</p></li></ul></div><div><ul><li><p>Monitor communication effectiveness through analytics, engagement metrics and employee feedback.
</p></li></ul></div><div><ul><li><p>Develop reporting and recommendations that improve communication reach, engagement and understanding.
</p></li></ul></div><div><ul><li><p>I dentify opportunities to improve communications processes, tools and employee experience.
</p></li></ul></div></div><p></p><div><div><p><b>Other Responsibilities
</b></p><ul><li>Perform all activities in a safe and responsible manner and support all Environmental, Health, Safety &amp; Security requirements and programs.</li>
</ul></div><p></p><div><p><b>Required</b> <b>Qualifications
</b></p></div><div><ul><li><p>Bachelor's degree in communications, journalism, public relations, marketing or a related field.
</p></li></ul></div><div><ul><li><p>3 - 4 years of experience in employee communications, internal communications, employee engagement or related disciplines.
</p></li></ul></div><div><ul><li><p>Strong writing, editing and storytelling skills.
</p></li></ul></div><div><ul><li><p>Experience managing communication channels and producing employee-focused content.
</p></li></ul></div><div><ul><li><p>Experience supporting leadership communications and employee engagement programs.
</p></li></ul></div><div><ul><li><p>Strong project management and organizational skills.
</p></li></ul></div><div><ul><li><p>Ability to build relationships across functions and levels of the organization.
</p></li></ul></div><p></p><div><p><b>Preferred</b> <b>Qualifications
</b></p></div><div><ul><li>Experience in technology, manufacturing or semiconductor industries.
</li></ul></div><div><ul><li>Experience supporting distributed or global employee populations.
</li></ul></div><div><ul><li>Experience coordinating employee events, town halls and engagement programs.
</li></ul></div><div><ul><li>Experience using communication analytics and employee feedback tools.
</li></ul></div><div><ul><li>Familiarity with digital employee platforms and collaboration tools.
</li></ul></div></div><p></p><p><b>Expected Salary Range
</b></p>$82,000.00 - $144,000.00
<p></p><p>The exact Salary will be determined based on qualifications, experience and location.</p>
<p></p><div><p>If you need a reasonable accommodation for any part of the employment process, please contact us by email at usaccommodations@gf.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.<br>
</p></div><p></p><div><p>An offer with GlobalFoundries is conditioned upon the successful completion of pre-employment conditions, as applicable, and subject to applicable laws and regulations.<br>
</p></div><p></p><div><p>GlobalFoundries is fully committed to equal opportunity in the workplace and believes that cultural diversity within the company enhances its business potential. GlobalFoundries goal of excellence in business necessitates the attraction and retention of highly qualified people. Artificial barriers and stereotypic biases detract from this objective and may be illegally discriminatory.<br>
</p></div><p></p><div><p>All policies and processes which pertain to employees including recruitment, selection, training, utilization, promotion, compensation, benefits, extracurricular programs, and termination are created and implemented without regard to age, ethnicity, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, sexual orientation, gender identity or expression, veteran status, or any other characteristic or category specified by local, state or federal law</p></div></div>

Employee Communications and Engagement Partner – Principal Specialist

Capital One

<div>Lead Relationship Manager (Remote-Eligible)
<p></p><p>Our US &amp; Canadian Markets team is seeking a Lead Relationship Manager to join our Strategic Client Management team. This role will focus on working with companies of key importance to Discover Global Network to overcome long-standing acceptance objections.
</p><p></p><p><b>Responsibilities:
</b></p><ul><li><p>Strategic Growth: Identifying and engaging contacts, developing proposals and negotiating agreements to maximize network growth
</p></li><li><p>Business Development: Creating business cases for new development activities with internal and external partners
</p></li><li><p>Relationship Management: Serving as the liaison between external accounts, maintaining relationships with decision-makers, and advising clients on acceptance and operational efficiencies
</p></li><li><p>Client Portfolio Management: Exploring new partnership opportunities and managing a portfolio of clients to retain, grow, and drive existing and new business by increasing acceptance and volume
</p></li><li><p>Risk &amp; Compliance: Actively managing and evaluating risk and customer-impacting issues, and ensuring compliance with new processes during contract and pricing negotiations
</p></li><li><p>Market Analysis: Performing market analyses to maintain knowledge of industry trends, the competitive environment, and the opportunity pipeline to increase network transaction volume and revenue generation
</p></li><li><p>Client Engagement: This is a client-facing role requiring approximately 25-30% travel
</p></li></ul><p></p><p><b>The Ideal Candidate will possess:
</b></p><ul><li><p>Strong negotiation and communication skills at the C-Suite level, including the ability to tailor communication across different leadership levels
</p></li><li><p>Deep knowledge of the payments industry, particularly debit and credit pricing
</p></li><li><p>Demonstrated entrepreneurial drive, proactive approach, and ability to anticipate market trends within the vertical
</p></li><li><p>Resiliency to navigate adversity in a fast paced environment
</p></li></ul><p></p><p><b>Basic Qualifications:
</b></p><ul><li><p>High School Diploma, GED or equivalent certification
</p></li><li><p>At least 4 years of business development, sales, strategy or relationship management experience within the financial services or payments industry
</p></li></ul><p></p><p><b>Preferred Qualifications:
</b></p><ul><li><p>Bachelor's Degree in Business, Finance or Marketing
</p></li><li><p>5+ years of business development, sales, strategy or relationship management experience within the financial services or payments industry
</p></li></ul><p></p><p><b>Capital One is open to hiring a Remote Employee for this opportunity.
</b></p><p></p><p><b>At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
</b></p><p></p><p>The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
</p><p></p>Remote (Regardless of Location): $109,900 - $125,400 for Lead Relationship Management<br>
<p></p><br>
Riverwoods, IL: $109,900 - $125,400 for Lead Relationship Management<p><br>
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<p>Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate&rsquo;s offer letter.
</p><p></p>This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
<p></p><p>Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
</p><p></p>This role is expected to accept applications for a minimum of 5 business days.
<p></p>No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City&rsquo;s Fair Chance Act; Philadelphia&rsquo;s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
<p></p><p>If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
</p><p></p><p>For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
</p><p></p><p>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
</p><p></p><p>Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).</p></div>

Lead Relationship Manager (Remote-Eligible)

Best Buy

<div><div>As the Associate Manager of Marketing Engagement for the Gaming Community, you will play a critical role in building and sustaining the authentic, always‑on gaming community at Best Buy. This role focuses on the day‑to‑day execution, operational leadership, and cultural fluency required to ensure the community program delivers long‑term value, relevance, and credibility. Partnering closely with the Senior Manager of Marketing Engagement, you will help translate strategic vision into real‑time, industry‑informed actions that resonate with gamers.
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In this role, you bring deep knowledge and passion of the gaming industry across games, hardware, collectibles, trading cards, and adjacent categories, combined with strong execution and cross‑functional leadership skills. You are AI‑forward &mdash; actively leveraging AI tools to accelerate workflows, uncover insights, and drive more effective community engagement, with clear examples of impact in your work. You are comfortable making quick, informed decisions based on trends, community sentiment, and cultural moments, and you excel at coordinating complex workstreams across teams. You ensure programs are executed accurately, efficiently, and with the authenticity required to engage the gaming audience.
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This role is hybrid, which means you will be required to work on site Monday through Thursday at the Best Buy corporate office in Richfield, Minnesota. You can work virtually from home or another non‑Best Buy location on Friday. The recruiter or hiring manager will provide more details during the hiring process.<br>
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<b>What you&rsquo;ll do</b></div><ul><li>
Own day-to-day execution of the Gaming Community program, ensuring all workstreams, deliverables, enhancements, and innovations are executed on time, with high quality, and translated into actionable plans and timelines.
</li><li>Manage the gaming content editorial calendar, providing clear prioritization and direction while monitoring industry trends, community sentiment, and cultural moments to inform real-time content and engagement opportunities.
</li><li>Partner cross-functionally across Digital Marketing, DAT, CRM, Category Management, Media, Creative, Brand, Membership, BBY Ads, and external partners to align strategies, messaging, and execution across channels.
</li><li>Leverage data, insights, competitive analysis, and community feedback to track KPIs, optimize performance, inform long-term strategy, and deliver reporting and recommendations to leadership.
</li><li>Participate in industry and in-store events while fostering authentic community engagement, gathering feedback, and identifying opportunities to strengthen the gamer experience.
</li><li>Own the identification and activation of Best Buy and partner assets (e.g., Membership, App, Retail, Media), manage external agencies and partners, and continuously assess new capabilities, partnerships, and opportunities to deliver culturally relevant, high-impact experiences for gamers.
</li></ul><div><br>
<b>Basic qualifications</b></div><ul><li>
3+ years of demonstrated deep understanding for the gaming industry and culture, including major platforms (console, PC, mobile), publishers, franchises, release cycles, hardware ecosystems, and the role of creators and communities.
</li><li>Proven ability to stay current on gaming trends, player sentiment, and cultural moments (e.g., new game launches, platform shifts, franchise milestones, industry events, and community conversations) and translate those insights into timely recommendations or content decisions.
</li><li>Familiarity with adjacent gaming categories such as gaming accessories, collectibles and trading cards, and how these intersect with gamer interests and purchasing behavior.
</li><li>1+ years of demonstrated comfort and hands‑on experience using AI tools (e.g., generative AI, large language models, AI‑enabled analytics, or social/trend listening platforms) in day‑to‑day work, with the ability to share concrete examples of how AI has improved speed, quality, or insight in past roles.
</li><li>3+ years experience leveraging social media platforms for trend analysis, influencer identification, and audience insights, along with partnering with internal teams and agencies to execute content and real-time engagement
</li><li>1+ years of demonstrated experience in project or program coordination across multiple teams.
</li><li>Strong analytical skills, with 3+ years of interpreting data and applying insights to recommendations, especially in a fast-paced environment with a test and learn mindset.
</li><li>Strong organizational skills with attention to detail and operational excellence.
</li><li>Excellent communication and collaboration skills.
</li></ul><div><br>
<b>Preferred qualifications</b></div><ul><li>
2+ years experience applying gaming or collectibles/cards knowledge to marketing, content, community, or engagement programs, ensuring authenticity, relevance, and cultural credibility with core gaming audiences.
</li><li>Experience in consumer electronics, retail, or technology industries.
</li><li>Familiarity with integrated marketing, relationship marketing, brand strategy, or customer engagement programs.
</li><li>Proven ability to manage multiple tasks and deadlines in a fast-paced environment.
</li><li>Experience designing AI‑enabled workflows or prompt strategies for marketing, content, or community programs, including responsible/ethical use of AI in customer‑facing work.</li></ul><div><br>
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What&rsquo;s in it for you</b><br>
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We&rsquo;re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.<br>
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Our benefits include:</div><ul><li><div>
Competitive pay</div></li><li><div>
Great employee discount</div></li><li><div>
Financial savings and retirement resources</div></li><li><div>
Support for your physical and mental well-being</div></li></ul><div>
Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.<br>
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Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.<br>
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For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.<br>
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<b>About us</b><br>
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As part of the Best Buy team, you&rsquo;ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life &mdash; in our stores, online and in customers&rsquo; homes.<br>
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Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We&rsquo;re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.&trade;<br>
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Best Buy is an equal opportunity employer.</div>
<p>Position Type: Full time</p></div>

Associate Manager, Marketing Engagement

2020 Companies

<div><p><b>Job Type:</b></p>
Regular<p></p><p><b>
Work Location:</b></p>
Market - AMRET - NJ - New York 235<p></p><p><b>
Overview:</b></p><p>
Join 2020 Companies as a Retail Engagement Specialist and play a key role in building retail partner relationships, increasing program visibility, and supporting business growth across your territory!</p><p></p><p><b>
Schedule:</b> Monday - Friday</p><p><b>
Pay: </b>$25 per hour plus 10% Monthly Bonus Opportunity</p><p></p><p><b>
Requirements:</b> This position requires a personal vehicle, valid driver's license, proof of insurance, and successful completion of a Motor Vehicle Record (MVR) screening.</p><p></p><p>
This is a field-based role where you will visit local retailers and ensure they understand how to maximize the value of the program. You will serve as the face of the brand in the field building relationships, providing education, and ensuring a strong customer experience at each location.</p><p></p><h3 class="jobSectionHeader"><b>
What You&rsquo;ll Do</b></h3><ul><li><p>
Visit retail locations within your assigned territory and engage with merchants in a professional, relationship-focused manner</p></li><li><p>
Introduce and educate new merchants on the client&rsquo;s financial services and program benefits</p></li><li><p>
Provide on-site support, answer questions, and address concerns to ensure merchant understanding and confidence</p></li><li><p>
Place and maintain point-of-sale materials and branding in-store</p></li><li><p>
Document visits and track activity using mobile tools and reporting systems</p></li><li><p>
Work closely with leadership to ensure territory goals and coverage expectations are met</p></li></ul><p></p><h3 class="jobSectionHeader"><b>
What This Role Looks Like Day-to-Day</b></h3><ul><li><p>
Field-based position with daily travel within your assigned territory</p></li><li><p>
Approximately 22-35 retail visits per day depending on geography and scheduling</p></li><li><p>
Mix of in-store engagement, driving, and administrative follow-up</p></li><li><p>
Independent work style with strong support from leadership and training teams</p></li></ul><p></p><h3 class="jobSectionHeader"><b>
What&rsquo;s In It for You</b></h3><ul><li><p>
No weekends</p></li><li><p>
Weekly Pay (DailyPay Options Available)</p></li><li><p>
Paid training and onboarding support</p></li><li><p>
Mileage reimbursement and paid travel time</p></li><li><p>
Next-day pay options available</p></li><li><p>
Full benefits package including medical, dental, vision, PTO, and 401(k)</p></li><li><p>
Company-provided mobile device and materials</p></li></ul><p></p><h3 class="jobSectionHeader"><b>
What We&rsquo;re Looking For</b></h3><ul><li><p>
Strong communication and interpersonal skills</p></li><li><p>
Comfortable working independently in a field-based environment</p></li><li><p>
Organized, reliable, and able to manage a daily route</p></li><li><p>
Adaptable, professional, and customer-focused</p></li><li><p>
Prior retail, sales, field marketing, or customer-facing experience is a plus</p></li></ul><p></p><p><b>
Job Description:</b></p><ul><li>
Partner with the client to train and advocate client products at the retailer</li><li>
Drive merchant awareness within your assigned territory</li><li>
Maintain professional interaction with both merchants and fellow employees</li><li>
Attempt to place point of purchase signage on exterior and/or interior of business</li><li>
Advise merchants by providing information on products</li><li>
Audit and record competitive products, promotions, merchandising, displays and merchant feedback</li><li>
Travel to major markets and events for iconic launches to promote products</li><li>
Contribute to team effort by assisting in launch-related activities, as needed</li><li>
Responsible for accurately tracking and communicating all activity to Retail Operations</li><li>
Ensure feedback reporting is submitted in timely manner</li></ul><p></p><p><b>
Performance Measurements:</b></p><ul><li>
Meet or exceed quarterly visit goals</li><li>
Meet or exceed weekly in store time goals</li><li>
Visit multiple store locations on a daily and weekly basis</li><li>
Effectively schedule store visits two weeks or more in advance</li><li>
Effectively execute assigned activities inside each location during all visits</li><li>
Effectively demonstrate an ability to establish and influence business relationships through merchant awareness, POP placement and consistent productivity</li><li>
Record and maintain appropriate documentation for each visit</li></ul><p></p><p><b>
Qualifications:</b></p><ul><li>
High school diploma or equivalent experience required</li><li>
Six (6) months prior sales, promotion, retail, or marketing experience</li><li>
Demonstrated knowledge of products and services</li><li>
Excellent communications, presentation, interpersonal and problem-solving skills</li><li>
Impeccable integrity and commitment to customer satisfaction</li><li>
Ability to lift and carry up to 15 lbs. at a time</li><li>
Ability to multi-task in a fast-paced, team environment</li><li>
Ability to maintain customer confidentiality</li><li>
Reliable transportation within assigned territory</li></ul><p></p><p><b>
What You Can Expect From 2020 Companies</b><br>
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that&rsquo;s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.<br>
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<b>2020&rsquo;s Commitment</b><br>
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.</p></div>

Retail Engagement Specialist

Kentucky's Credit Unions

<p><b>Overview</b></p><p>The Member Engagement &amp; Business Development Coordinator plays a central role in advancing Kentucky&rsquo;s Credit Unions&rsquo; mission by building and strengthening relationships with credit unions across the Commonwealth. This is a relationship-driven, member-facing role focused on engaging credit unions, understanding their needs, connecting them to League resources and programs, and identifying opportunities to grow participation and non-dues revenue. The position also oversees key member programs and provides support for marketing, compliance, and financial operations. Success in this role requires firsthand credit union experience, strong interpersonal and communication skills, and a genuine passion for the cooperative movement and the credit unions it serves.</p><p><b>Responsibilities</b></p><p><b>Member Engagement &amp; Business Development:</b></p><ul><li>Serve as a primary relationship contact for credit unions across Kentucky, conducting regular in-person and virtual visits to understand their needs, share League resources, and strengthen engagement.</li><li>Proactively identify and pursue opportunities to grow credit union participation in League programs, products, and services in support of non-dues revenue goals.</li><li>Promote League and partner solutions to credit unions, guiding members from initial interest through enrollment and follow-up.</li><li>Attend Chapter meetings and credit union events throughout the Commonwealth to build visibility, deepen relationships, and represent the League.</li><li>Gather and relay member feedback to League leadership to inform programming, advocacy, and business development strategy.</li></ul><p><b>Program Oversight:</b></p><ul><li>Oversee Elevate, the Kentucky Women&rsquo;s Leadership Organization, including program coordination and member support.</li><li>Manage CU Connect Lunches &mdash; monthly regional networking events that provide complimentary lunches for local credit union employees.</li><li>Lead the Advocacy Ambassador program, engaging credit union employees from institutions across the state to broaden grassroots advocacy efforts.</li><li>Coordinate with the credit union management team and represent the League at member events as needed.</li></ul><p><b>Marketing &amp; Communications Support:</b></p><ul><li>Provide marketing support through website updates, content management, and HubSpot/CRM administration, including monthly activity reports.</li><li>Assist with member-facing materials and event promotion using Canva or similar design tools.</li></ul><p><b>Compliance, Auditing, &amp; Operations:</b></p><ul><li>Perform cash count audits at client credit union branches, prepare audit reports, and handle invoicing.</li><li>Support Bank Secrecy Act (BSA) audits by collecting documentation and assisting with report preparation.</li><li>Assist in managing bookkeeping and reporting for the League&rsquo;s Political Action Committee (PAC).</li><li>Travel as necessary to accomplish duties and responsibilities, and perform other duties as assigned.</li></ul><p><b>Qualifications:</b></p><p><b>Required Skills and Qualifications:</b></p><ul><li>Prior experience working at or for a credit union is required.</li><li>Demonstrated ability to build relationships and engage effectively with credit union leaders and staff.</li><li>Experience in business development, member or relationship management, sales, or a comparable member-facing role.</li><li>Strong written and verbal communication and interpersonal skills.</li><li>Excellent organizational and project management skills, with the ability to manage multiple programs and relationships simultaneously.</li><li>Valid driver&rsquo;s license and willingness to travel regularly within Kentucky for member visits and events.</li><li>High attention to detail, especially in compliance, reporting, and financial tasks.</li><li>Working proficiency with CRM tools (HubSpot preferred), content management systems, and standard office and design software such as Canva.</li></ul><p><b>Preferred Skills and Qualifications:</b></p><ul><li>Experience in League service, association, or nonprofit program management.</li><li>Familiarity with credit union products, services, and the broader cooperative movement.</li><li>Familiarity with advocacy programs or political action committees.</li><li>Experience planning and executing networking or member events.</li></ul><p><b>Education:</b></p><ul><li>Bachelor&rsquo;s degree in Business, Communications, Finance, or a related field is preferred. Equivalent credit union or financial services experience will be considered.</li></ul><p><b>PHYSICAL DEMANDS </b></p><p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.</p><p><b>WORK ENVIRONMENT </b></p><p>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>The noise level in the work environment is usually moderate.</p><p>Be available to work irregular hours. Be willing to travel. Day travel is expected. Possess a valid driver's license and insurable at reasonable rates. Overnight travel is required.</p><p>Pay: $52,629.00 - $78,944.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul><p>Work Location: Hybrid remote in Louisville, KY 40229</p>

Member Engagement & Business Development Coordinator

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