client engagement manager

Latent Engineering Firm LTD

<div>About Us

Latent AI is a leading AI solutions implementation partner, dedicated to helping our diverse clients solve their most complex challenges with cutting-edge technology. Our strength lies in our small, agile, and expert teams who deliver bespoke AI and machine learning solutions. We foster a culture of collaboration, innovation, and deep technical excellence.

Company website: https://www.reachlatent.com/ 

The Role

The AI Engagement Lead owns the gap between what a client wants from AI and what will actually pay off. Most clients arrive knowing AI can do something for them, but not what to build or whether it's worth it. You run the engagement end to end, from discovery through delivery: frame the real problem, steer the work toward a measurable outcome, hold the line on scope, and get something into production while it still matters.

You own whether the solution lands and whether the client comes away certain it was worth the spend. Engineers build it; you own whether it's the right thing to build in the first place. You run several engagements at once, moving between business goals and technical reality without losing either. 

What You'll Do
<ul>
<li>Lead discovery as a real deliverable. Run workshops with senior client stakeholders, read their organization, and turn a fuzzy business situation into a defined project: the problem, the use cases, the success criteria, and what a win looks like in the client's own numbers.</li>
<li>Own each engagement's path to a business outcome. Watch every front (technical, commercial, relationship, delivery), get the right people in the room, drive the decision that needs making, and follow through until it sticks.</li>
<li>Hold the line on scope. Read each change request for what it really is, protect the version's outcome, and use versioned delivery to keep the conversation constructive instead of combative.</li>
<li>Push toward production. Drive an early, measurable win and keep the path from POC to production visible from day one.</li>
<li>Manage the sponsor and the story. Keep expectations calibrated and run the customer forums that matter, from steering committees to demos.</li>
<li>Work the pressure deliberately: decide when to absorb the client's anxiety yourself and when the team needs to feel it.</li>
<li>Surface the commercial picture. Flag margin signals, billability, and expansion opportunities with the business context attached.</li> 
</ul>
What We're Looking For

What you've done
<ul>
<li>7+ years in customer-facing roles, with 5+ of them owning client engagements end to end, from discovery through delivery, in AI or software services. Delivery lead, engagement manager, solutions consultant, product manager or similar. You've owned this before, not just watched it happen.</li>
<li>A track record of running discovery with senior stakeholders and turning it into a project people can actually execute.</li>
<li>Owned the scope, and ideally the commercial side, of client work.</li>
<li>Run several projects in parallel without dropping the thread on any of them.</li> 
</ul>
How you work
<ul>
<li>You know modern AI, both GenAI and classical ML, well enough to hold your own with engineers and client CTOs. You don't need to write the code; you need to know what's real.</li>
<li>You build trust through substance, not overpromising. In a market full of noise, you're the one clients believe because you're specific and honest.</li>
<li>You stay steady when the client is anxious, the timeline is tight, or someone else set the wrong expectations, and you reset them without bruising the relationship.</li>
<li>You move first. You go after the information and the decision instead of waiting for them.</li>
<li>The work changes shape from one engagement to the next, and you change with it.</li>
<li>Fluent English, written and spoken, able to translate between business and technical audiences.</li> 
</ul>
Why Join Us?
<ul>
<li>Own client engagements end to end, with real decision authority over how the work runs.</li>
<li>Shape how a growing company runs its projects. You're not slotting into a machine, you're helping build it.</li>
<li>Work at the front line of applied AI across industries, for an established global client base, on problems that actually ship.</li>
<li>Join a team of strong engineers and scientists who move past the hype to build AI that works.</li>
<li>Fully remote, on a global team that ships together across time zones.</li></ul></div>

AI Engagement Lead (UK)

Dentsu

<div>Job Description:
The Engagement Lead is CDS's primary client-facing owner, the single accountable presence who bridges strategic advisory, commercial stewardship, and delivery execution. This role owns the end-to-end client engagement &mdash; ensuring delivery excellence, deepening relationships, identifying and or leading growth pursuits. This role connects clients to the broader capabilities of Dentsu/Merkle.
Depending on assignment, this role may have one or more ongoing client engagements, lead discrete project-based work, or do both concurrently. In all engagements the expectation is the same: show up consultatively, own the outcomes, and create genuine value for clients.
This is a trusted advisor role with commercial accountability. This is not a coordination or project manager role.
Engagement Leads are conversant across the modern data and MarTech, Ad Tech and CRM stacks - from cloud data warehouses such as Snowflake, Databricks, and BigQuery to CDPs and activation, orchestration and decisioning platforms including Adobe CX Enterprise, Salesforce Data Cloud, and Braze, with demonstrable experience in one or two. This role is fluent enough to lead value conversations without relying on a technical translator, and they use data as a lens for every client interaction - understanding where and how it&rsquo;s sourced, how it flows, how it activates, and how it drives measurable customer experience outcomes and business results.
Whether embedded in a long-term client relationship or leading a defined scope of work, an Engagement Lead within Customer Data Services is proactive by default, commercially minded, intellectually curious about clients' businesses, and committed to continuous learning, including hands-on engagement with AI tools as a standard part of how they work.
The relationship you own drives client value. Every advisory conversation, delivery decision, and expansion opportunity you steward determines whether clients see CDS as a vendor or a strategic partner.<div>
Qualifications</div>
Required (all levels)<ul><li>
Client delivery experience within technology, data, or martech services</li><li>
Senior client-facing experience with commercial or delivery accountability</li><li>
Experience leading cross-functional delivery teams (architects, engineers, business consultants)</li><li>
Comfort moving between relationship management and execution-focused modes, across both ongoing engagements and discrete project work</li><li>
Conversant across data platforms and marketing technology, with executive-level fluency in at least one or two; able to lead capability and roadmap conversations without a technical translator</li><li>
Track record of growing client relationships through delivery excellence and consultative engagement, not just managing what is in scope</li><li>
Excellent communication skills across all levels, from analyst to C-suite, written and verbal</li><li>
Strong critical thinking, analytical, and structured problem-solving skills</li><li>
Demonstrated use of AI tools as a regular productivity practice</li></ul>
Experience by tier<ul><li>
6+ years of client delivery, including 2+ years in a senior client-facing role with commercial or delivery accountability</li></ul>
Preferred and Differentiators<ul><li>
Experience in a consultancy, systems integrator, or data-heritage services firm</li><li>
Familiarity with cloud data warehouses (Snowflake, Databricks, BigQuery, Microsoft Fabric) and their role in first-party data strategies</li><li>
Familiarity customer experience platforms as Adobe&rsquo;s CX Enterprise, Salesforce Data Cloud, Marketing Cloud, Braze</li><li>
Certifications in Adobe CX Enterprise, Salesforce Data Cloud Consultant, SnowPro, or Databricks</li><li>
Active participation in a vendor champion or community program (Snowflake Data Superhero, Databricks MVP, Salesforce MVP or Trailblazer Community leader, Adobe Champion, Google Cloud Champion Innovator). We treat this as a strong signal of the forward-looking, community-engaged practitioner we hire</li><li>
A visible external point of view: speaking, writing, or community leadership in data, martech, or AI</li><li>
Experience with agile delivery and modern data/martech engagement structures</li><li>
Background in financial management: revenue forecasting, margin tracking, resource optimization</li><li>
Bachelor's degree in a related field; advanced degree or relevant platform certifications a plus</li></ul>
The hourly pay range for this position is $55.00 - $62.00/ hour. The hourly pay rate for the successful candidate is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law. Temporary employees are eligible for paid holidays in accordance with dentsu policy, as well as safe and sick time. This position is not eligible for any other benefits or other compensation. 
To begin the application process, please click on the &ldquo;Apply&rdquo; button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps.
Location:
USA - Remote - Maryland
Brand:
Merkle
Time Type:
Full time
Contract Type:
Temporary<div><div>
Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.</div><div> 
Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to ApplicantAccommodations@dentsu.com by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you.</div></div></div>

Engagement Lead - Temporary Worker

Live 2 B Healthy | Senior Fitness

<div>
 
 Benefits:
 
 
 
 <ul>
 <li>
 Wireless/Internet Stipend
 </li>
 <li>
 Community Engagement
 </li>
 <li>
 Helping Seniors Lead Healthier Lives
 </li>
 <li>
 Hybrid Remote 70% Home/30% Onsite Community Locations
 </li>
 <li>
 Bonus based on performance
 </li>
 <li>
 Flexible schedule
 </li>
 <li>
 Training &amp; development
 </li>
 <li>
 Paid time off
 
 
 
 </li>
 </ul>
 
 Position Summary:
 
 
 
 Are you passionate about fitness, helping seniors live longer with resources for a healthy lifestyle, and ready to be a foundational part of a service that is good for the community? The Senior Fitness Sales Manager/Business Development Manager will primarily work remotely expanding the reach of the Live 2 B Healthy brand by identifying and engaging senior living communities and then meeting onsite to present and confirm the service partnership. This individual is responsible for growing revenue through B2B relationship-building, strategic sales initiatives, and long-term client retention while working remotely with expectation of visiting West Denver Metro locations north to Boulder, west to Golden, and south to Littleton. The projected amount of work will be around 20 hours per week during normal business hours with no nights or weekend activity required.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Prospect &amp; Close New Business: Identify and engage potential senior living communities to introduce the Live 2 B Healthy wellness program. Conduct presentations, build relationships with executive directors and wellness staff, and secure signed service agreements.
 </li>
 <li>
 Relationship Management: Develop and nurture strong, ongoing relationships with key decision-makers at partner communities to ensure client satisfaction and identify opportunities for expansion.
 </li>
 <li>
 Lead Generation &amp; Marketing Collaboration: Partner with the marketing team to develop and execute outreach campaigns, attend industry events and follow up on generated leads to grow community interest.
 </li>
 <li>
 Client Retention &amp; Engagement: Monitor program success metrics and satisfaction at active locations. Coordinate with trainers and community contacts to ensure consistent service quality and resolve any issues promptly.
 </li>
 <li>
 Reporting &amp; Sales Tracking: Maintain accurate records of contacts, meetings, proposals, and signed agreements in CRM. Report weekly on sales activity, pipeline progress, and closed business.
 </li>
 <li>
 Community &amp; Market Knowledge: Stay informed about local senior living communities, industry trends, and competitor offerings to effectively position Live 2 B Healthy in the market.
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Proven experience in sales, business development, or relationship management&mdash;preferably in senior living, healthcare, wellness, or fitness
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Strong organizational and time management abilities
 </li>
 <li>
 Ability to work independently and collaborate with a small team
 </li>
 <li>
 Familiar and comfort with CRM systems, MS Office and basic reporting tools
 </li>
 <li>
 Passion for health, wellness, and improving quality of life for seniors
 </li>
 <li>
 Access to reliable transportation to support in-person activities
 
 
 
 </li>
 </ul>
 
 Preferred:
 
 
 
 <ul>
 <li>
 Live inside the West Denver Metro area north to Boulder, west to Golden, and south to Littleton
 </li>
 <li>
 Experience working with senior living communities and/or in a franchise environment
 </li>
 <li>
 Background in the health &amp; wellness or fitness industry
 
 
 
 </li>
 </ul>
 
 Compensation:
 
 
 
 <ul>
 <li>
 Base hourly rate with bonus opportunities
 </li>
 <li>
 Mileage reimbursed and internet/wireless stipend
 </li>
 <li>
 Paid Time Off (PTO)
 
 
 
 </li>
 </ul>
 This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Live 2 B Healthy&reg; Corporate.
</div>

Senior Fitness Sales Manager

TheSoul Group

<div>TheSoul Group is a global media company with over a decade of experience building and operating digital businesses at scale. With a presence across 60 platforms, content distributed in 21 languages, and more than 100 billion monthly views, we have established one of the largest and most operationally sophisticated media footprints in the world. Our remote-first team, spanning 85+ countries, has grown by solving &mdash; at real scale &mdash; the exact organisational and operational challenges most companies struggle with.
That operational depth is the foundation of Valis &mdash; TheSoul Group's brand new business and AI platform that turns mid-market companies into AI-Native organisations. Valis is built for companies of 200&ndash;2,000 employees that are drowning in information fragmentation: decisions delayed because data lives across five different tools, institutional knowledge locked in people's heads, management running on monthly reports instead of real-time intelligence.
What Valis builds inside each client is a three-layer operating system: a live connection to all the company's software, an institutional knowledge base that captures every decision, org change, and operating pattern in real time, and a layer of encoded judgment &mdash; built from watching how that specific company's management team actually thinks &mdash; that makes every AI answer company-specific rather than generic.
Valis is now scaling its deployment to mid-market companies across Europe and the US, and we are seeking a Client Deployment Lead to embed on-site alongside mid-market CEOs and make their AI-Native transformation real on the ground. You work as a tight pod: you on-site owning the CEO relationship and the result &mdash; and you drive the rollout to a finance-verified outcome, with elite remote engineers shipping the product configuration behind you. This role is the engine of our go-to-market.
Responsibilities<ul><li>
Own the client-CEO relationship and the executive steering committee &mdash; as a peer, with real decision rights.</li><li>
Run the transformation cadence: weekly reviews, monthly finance-verified value reviews, and quarterly business reviews.</li><li>
Drive a fast, fixed-scope first win on the client's real data, then lead the full rollout (leadership first, then the wider team).</li><li>
Translate client problems into crisp, build-ready specs for remote engineers; own adoption and sign-off.</li><li>
Be personally accountable for a finance-verified outcome the client can see in their P&amp;L.</li><li>
Build a portfolio of 2&ndash;3 marquee CEO accounts as each engagement matures.</li><li>
Own end-to-end rollout management &mdash; from kick-off through adoption, sign-off, and handover &mdash; ensuring every phase lands on time and to a measurable outcome.</li><li>
Codify the method after each deployment so the next one requires less ramp-up.</li></ul> 

Requirements 
<ul><li>
Based in any of these locations: London, Paris, Amsterdam, Lisbon</li></ul><ul><li>
Your local CEO and founder network is a core part of what you bring to this role</li><li>
A track record of owning real outcomes &mdash; you have moved a P&amp;L or shipped a transformation, not just advised on one</li><li>
CEO-room presence: ability to sit across from a mid-market CEO as a peer and earn organisational trust quickly.</li><li>
Technically literate enough to prototype, spec work, and direct engineers &mdash; you shape the solution, you don't wait for one</li><li>
You thrive in ambiguity &mdash; operating effectively with incomplete information, shifting requirements, and no fixed playbook</li><li>
Willing and energised to be on-site with clients (~30&ndash;60% of your time)</li><li>
Likely background: top-tier strategy firm (Engagement Manager Associate Partner level) or a proven in-house transformation operator</li><li>
Hands-on experience with AI / data tooling is a strong plus</li></ul> 

Benefits 
<ul><li>
Compensation: A competitive base calibrated to your market and seniority, plus a performance bonus tied to delivered outcomes.</li><li>
Authority: Real decision rights and an interim-executive mandate inside the client where granted. You own the result.</li><li>
Trajectory: A portfolio of marquee CEO relationships and a clear path to Regional GM.</li><li>
Location: Based in London. On-site with clients during active deployments (~30&ndash;60% within Europe).</li><li>
Why AI makes this seat more valuable, not less: Valis automates the coordination, reporting, and status layer of a company. This role sits on the other side of that line: CEO trust, judgment under ambiguity, and accountability for a real outcome are exactly what don't automate. As the platform gets stronger, the seat compounds in leverage &mdash; it doesn't erode.</li></ul> 
We appreciate your interest in our job opportunities and our company. Our team carefully evaluates each application to identify the most suitable candidates for the role. Due to the high volume of applications received, we may not be able to respond to every applicant. However, if your qualifications align with our requirements, we will contact you to discuss the next steps in the selection process.</div>

Client Deployment Lead, AI (Europe market)

JEK Transportation Services LLC

bout Hope and Harmony Group HomeHope and Harmony Group Home provides person-centered services that empower individuals with developmental disabilities to live meaningful, independent, and fulfilling lives. Through our Community Coaching and Engagement program, we support individuals in developing social connections, building life skills, accessing community resources, and actively participating in their communities.We are seeking a passionate, organized, and innovative Community Coaching &amp; Engagement Manager to lead and oversee this important service.Position SummaryThe Community Coaching &amp; Engagement Manager is responsible for planning, coordinating, supervising, and evaluating community-based services designed to promote inclusion, independence, personal growth, and community participation for individuals with developmental disabilities. The manager will oversee community coaches, develop community partnerships, ensure service quality, and support individuals in achieving their personal goals.Key ResponsibilitiesProgram Leadership &amp; Development<ul><li>Lead and oversee the Community Coaching and Engagement program.</li><li>Develop meaningful community-based opportunities that promote inclusion and independence.</li><li>Create and implement strategies to increase community participation and social engagement.</li><li>Ensure services align with person-centered planning principles and individual goals.</li><li>Monitor program effectiveness and implement improvements as needed.</li></ul>Staff Supervision &amp; Support<ul><li>Recruit, train, supervise, and evaluate Community Coaches.</li><li>Provide ongoing coaching and professional development to staff.</li><li>Ensure staff maintain compliance with agency policies and service standards.</li><li>Conduct regular team meetings and performance reviews.</li></ul>Individual Support &amp; Service Coordination<ul><li>Collaborate with individuals, families, support coordinators, and interdisciplinary teams to develop community engagement opportunities.</li><li>Assist individuals in identifying personal interests, strengths, and goals.</li><li>Support participants in building independent living, social, communication, and self-advocacy skills.</li><li>Monitor progress toward individualized outcomes and document achievements.</li></ul>Community Partnership Development<ul><li>Establish and maintain relationships with local businesses, recreational programs, volunteer organizations, educational institutions, faith-based organizations, and community groups.</li><li>Identify opportunities for employment exploration, volunteerism, recreation, and social inclusion.</li><li>Serve as an ambassador for Hope and Harmony within the community.</li></ul>Compliance &amp; Documentation<ul><li>Ensure accurate and timely completion of service documentation.</li><li>Monitor compliance with DBHDS regulations, agency policies, and waiver requirements.</li><li>Maintain records related to program participation, outcomes, and community activities.</li><li>Prepare reports for leadership regarding program performance and participant outcomes.</li></ul>Quality Improvement<ul><li>Monitor participant satisfaction and program outcomes.</li><li>Analyze engagement trends and recommend improvements.</li><li>Participate in quality assurance and continuous improvement initiatives.</li></ul>QualificationsRequired<ul><li>Bachelor's degree in Human Services, Psychology, Social Work, Special Education, Healthcare Administration, Recreation Therapy, or a related field.</li><li>Minimum of 2 years of experience working with individuals with developmental disabilities, behavioral health needs, or related populations.</li><li>Minimum of 1 year of supervisory or program coordination experience.</li><li>Strong communication, leadership, and relationship-building skills.</li><li>Valid driver's license and reliable transportation.</li></ul>Preferred<ul><li>Experience with Virginia Medicaid Waiver Services and DBHDS regulations.</li><li>Experience in community engagement, vocational services, case management, or disability services.</li><li>Knowledge of person-centered planning and positive support practices.</li><li>CPR/First Aid certification or willingness to obtain certification.</li></ul>Skills &amp; Competencies<ul><li>Leadership and team development</li><li>Community outreach and partnership building</li><li>Program management and coordination</li><li>Person-centered service delivery</li><li>Documentation and compliance management</li><li>Problem-solving and critical thinking</li><li>Excellent interpersonal and communication skills</li><li>Strong organizational and time-management abilities</li></ul>Pay: $40,000.00 - $45,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Community Coaching/Engagement - Manager

Sprinklr

<div>
 Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale &mdash; across every customer touchpoint.
 
 
 By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr&rsquo;s unified platform provides powerful solutions for every customer-facing team &mdash; spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management &mdash; enabling enterprises to unify data, break down silos, and act on real-time insights.
 
 
 Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
 
 
 
 Job Description
 
 
 
 Sprinklr is seeking a Professional Services Engagement Manager to join the EMEA team in Dubai. They will work with Customers directly as well as internal sales, services and partner teams to strategise around new Services business opportunities for new and existing customers as well as develop relationships with key customer stakeholders as a trusted advisor for Sprinklr services solutions, including implementation, managed services, training and support offerings.
 
 
 As an expert in Sprinklr&rsquo;s value proposition and our services and support solutions, you will be responsible for the entire services sales process during pre-sale engagements, preparing service delivery proposals, bid responses, defining statements of work and commercial offers to ensure the successful deployment of Sprinklr, preparing our customers for long term value realisation from their adoption of Sprinklr&rsquo;s technology.
 
 
 The candidate will possess the ability to gather customer requirements, design and propose complete solution offerings that clearly fit into customer&rsquo;s business requirements to solve their current pain points, alongside Sprinklr&rsquo;s account teams whilst also managing key internal metrics regarding profitability and margin. This role will report into the Director, Engagement Management EMEA.
 
 
 
 Main Responsibilities
 
 
 
 <ul>
 <li>
 Partner with the Software Sales teams to scope and propose new services and support business, to grow existing accounts and secure new customers across our account portfolio with a particular focus on Contact Centre and CCaaS business across all verticals in the UK&amp;I market.
 </li>
 <li>
 Discover the requirements for Sprinklr clients to propose complete integrated service delivery offerings that clearly fit into customer&rsquo;s business requirements to solve their current pain points as well as long term operational models for multi-year adoption and value realisation
 </li>
 <li>
 Develop proposals and respond to RFPs/RFIs positioning recommendations for Sprinklr deployment strategies to enable swift value realisation as well as longer term services proposals for retained and operational services
 </li>
 <li>
 Lead executive services-sales presentations of Sprinklr services offerings, including at client locations, covering Sprinklr&rsquo;s UK&amp;I region.
 </li>
 <li>
 Document customer requirements, both technical and organisational, during the pre-sale cycle to inform a subsequent successful deployment of Sprinklr
 </li>
 <li>
 Create compelling commercial proposals utilising a range of Sprinklr and partner delivery resources whilst balancing profitability and margin with closing new business.
 </li>
 <li>
 Define Statements of Work that include scope, effort estimates &amp; timelines for the delivery of services that will help customers achieve stated business outcomes from their adoption of the Sprinklr platform
 </li>
 <li>
 Develop close plans, in collaboration with sales teams, for strategic opportunities and help drive opportunities to closure, including supporting negotiations with customer legal and procurement teams where required
 </li>
 <li>
 Develop relationships with colleagues in success, services, product, sales and other delivery stakeholders to ensure solutions proposed are comprehensive and have sign-off from delivery owners
 </li>
 <li>
 Develop relationships with key customers for growth and upside
 </li>
 <li>
 Update and manage pipeline and prepare revenue forecasts for Services and Success offerings
 
 
 </li>
 </ul>
 
 Desired Skills And Experience
 
 
 
 <ul>
 <li>
 Previous experience in business development, professional services delivery or services sales
 </li>
 <li>
 Bachelor&rsquo;s degree required
 </li>
 <li>
 Fluency in English and Arabic required, additional languages beneficial
 </li>
 <li>
 Ability to work individually and as member of a team
 </li>
 <li>
 Decisive, quick thinking, reliable, and likes to take ownership
 </li>
 <li>
 Attention to detail but flexible with a can-do attitude
 </li>
 <li>
 Passion for solving client challenges and commitment to client delight
 </li>
 <li>
 Experience in contact center / customer service software industry is preferred
 </li>
 <li>
 Extremely strong written, verbal communication and presentation skills
 </li>
 <li>
 Competency working in a highly-matrixed environment
 </li>
 <li>
 Flexible and adaptable self-starter with strong relationship-building skills
 </li>
 <li>
 Takes initiative and approaches all tasks and projects proactively
 </li>
 <li>
 Ability to prioritise and complete multiple tasks with little to no supervision
 </li>
 <li>
 Requires the ability to work independently with substantial latitude for action and decision, while maintaining focus on achieving optimal outcomes for Sprinklr and for our customers
 
 
 </li>
 </ul>
 
 We focus on our mission
 
 : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data &mdash; helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:
 
 
 <ul>
 <li>
 Lead a new category of enterprise software that we call Unified-CXM.
 </li>
 <li>
 Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
 </li>
 <li>
 Create a culture of customer obsession, with trust, teamwork, and accountability.
 
 
 </li>
 </ul>
 
 We believe in our product
 
 : Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything &mdash; and everyone &mdash; can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world&rsquo;s leading enterprise brands.
 
 
 
 We invest in our people
 
 : We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off &ndash; it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
 
 
 To learn more about employee benefits by region, click here.
 
 
 To learn more about all-things-Sprinklr, visit our candidate resource hub here.
 
 
 
 EEO - Our philosophy
 
 : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we&rsquo;re more innovative, creative, and successful.
 
 
 Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
 
 
 Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
 
 
 
 Warning about Recruiting Scams:
 
 Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.
 
 
 If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
</div>

Lead Engagement Manager

Racette Consulting

<div><div>The Engagement Manager at Racette leads client implementation and Managed Services projects, ensuring high-quality delivery and a 75% utilization rate. This role serves as the primary client sponsor&mdash;overseeing solution design, guiding technical consultants, and ensuring projects meet deadlines and business goals. The ideal candidate brings deep NetSuite consulting expertise, strong leadership, and the ability to translate complex business needs into effective technical solutions. This position requires strategic thinking, excellent communication skills, and a proven track record managing multiple projects in fast-paced environments
</div><div><h3 class="jobSectionHeader">About Racette Consulting LLC</h3>
<div><div>At Racette Consulting, we believe our employees are our greatest asset&mdash;and we show it. As a virtual-first (remote) company, we&rsquo;ve created a flexible and collaborative environment where your ideas are valued, your contributions are recognized, and your growth is a priority. At our core, we support customers that use NetSuite as their primary Enterprise Resource Planning software. We set high expectations, but we&rsquo;re all about helping you achieve them while learning and growing along the way. Here, you&rsquo;ll have the opportunity to work on exciting, impactful projects, gain exposure to diverse aspects of the business, and make a real difference. We&rsquo;re proud to be a diversity-first company. We welcome and celebrate employees from all backgrounds, experiences, and perspectives, hiring talent from all over the globe. At Racette Consulting, we don&rsquo;t just talk about inclusion&mdash;we live it.
</div></div></div><div><h3 class="jobSectionHeader">Description</h3>
<div><div>ESSENTIAL JOB FUNCTIONS:<ul><li>
Consistently meets utilization targets as outlined in the Racette Compensation document.
</li><li>Project Lead for new NetSuite Implementation project in the Manufacturing, Warehouse Distribution, and Retail verticals</li><li>
Willingness to grow a team of consultants as a &quot;Team Lead&quot;</li><li>
Identifies, defines and translates company vision and goals and turns them into new business opportunities</li><li>
Act as Client sponsor for new implementation and Managed Services projects</li><li>
Oversee the team&rsquo;s client deliverables</li><li>
Provide insights and oversight for which Script type, or Workflow type to use to accomplish business requirements.</li><li>
Conduct necessary market research to present and deliver on best-of-class solutions</li><li>
Provide strategic and practical solutions to client problems and present findings to client and internal teams in concise and clear manner</li><li>
Lead Cutover Plans to get customer to Go-Live state: Create Cutover Plan, document steps needed for go-live, with Dates, Assignees, Statuses, and keep team accountable to deadline</li><li>
Design end-to-end solutions, oversee the creation of Business Requirements Documents (BRDs) and work hand in hand with developers to complete, test, and deploy custom solutions to client environments</li><li>
Actively listens, captures clients feedback and solves problems that lead to designing and creating new solutions for our clients</li><li>
Mentor and collaborate with Technical Consultants to design and test custom solutions</li>
All other duties as assigned by the Manager. 
<li>
 </li></ul> 
 
 
KNOWLEDGE, SKILLS, AND ABILITY:<ul><li>
Demonstrated ability to lead a team of consultants to accomplish and meet project deadlines.</li><li>
Expert level implementing all core business processes in line with implementation methodology: Order to Cash, Finance and Accounting, Procure to Pay, Manufacturing, Warehouse Management, Supply Chain Management, Fixed Assets, EDI Projects, Outsourced Manufacturing</li><li>
Ability to establish new flows and connections with NSIP, Celigo, Boomi, Workato, or NetSuite Connector</li><li>
Experienced implementing/Supporting NetSuite end users in the Retail/ Warehouse Distribution / Products Industries</li><li>
Proven track record writing saved searches, reports, analytics workbooks, and configuring dashboards</li><li>
Ability to perform complex data migration projects</li><li>
Experience with subsidiary Consolidation projects</li><li>
Strong consultant mindset, with the demonstrated ability to ask clients open-ended questions and find creative solutions.</li><li>
Deep intellectual curiosity.</li><li>
Ability to troubleshoot complicated matters
</li><li>Professional acumen, excellent verbal and written communication skills, project management skills.</li><li>
Ability to contribute to areas not directly involved with primary responsibilities</li><li>
Experience and ability to work in high-paced environments and manage multiple projects.</li><li>
Ability to live by the Company Values &amp; Culture (listed below).</li></ul> 
SUPERVISORY RESPONSIBILITIES:
This position may have direct reports depending on business needs. 
 
WORKING ENVIRONMENT AND PHYSICAL DEMANDS:<ul><li>
This position is remote, and a portion of the day is spent sitting in a normal seated position with occasional walking and standing.</li><li>
Ability to travel is required, but not always needed every month. The maximum Consultants can expect to travel is 25%, or one week out of the month but varies based on projects.
 </li></ul>MINIMUM JOB QUALIFICATIONS:<ul><li>
Bachelor's Degree: Management Information Systems, Computer Science, Accounting, Finance, MBA, CPA or similar preferred</li><li>
Certifications: ERP Consultant, SuiteFoundation, Certified Administrator, Financial User, SuiteAnalytics certification 5 strongly preferred</li><li>
Minimum of 4+ years with direct Netsuite Consulting experience required including configuration, implementation, consulting/administration, support, and escalations</li><li>
Experience leading a team of Consultants required</li>
Experience with common application integration Celigo, Boomi, Zone, NetGain, or other Partner certifications required. 
<li>
</li></ul> 
 
Company Values &amp; Culture: 
We see Company Culture and Values as inseparable &ndash; they go hand in hand, and we strive to live them out in everything we do, whether we&rsquo;re working with each other or with our clients. It&rsquo;s not just about having values written down somewhere; it&rsquo;s about being intentional and making sure they don't slip through the cracks. The list is in no particular order, and every value holds equal value. Racette&rsquo;s culture and values will continue to grow and expand as the company grows. 
 
Quality of service - WOW 
We relentlessly find ways to keep the quality of our services high and consistent, as well as go above and beyond to produce a WOW factor for our customers which will make us irreplaceable. We go the extra mile, differentiating ourselves from our competitors and delivering incredibly high quality of work. 
Transparency 
With our customers and with each other, we are transparent: with our issues, with our solutions, and with all communication. We tell the truth, no matter if it&rsquo;s hard. We value the harder discussions which bring us closer and help to bring us on the same page. If we are not transparent, we delay the inevitable issues that will arise later, usually in a more dramatic and problematic form. 
Ownership 
We take an owner&rsquo;s mindset to everything we touch: from customer solutions to internal processes, we aim to make everything we touch better. We praise and value the team member that says &ldquo;I will own this. I will make progress on it, and if I get stuck, I will ask questions and directions, but only after doing my own research and investigating the issue or task myself.&rdquo; 
Sustainability 
We work hard, but we also have families, homes, and hobbies. Balancing work with our personal demands and obligations is a priority, so we can still be around decades from now. We want to be here for the long term, and the only way to do that is to have the long run in mind. We take our mental and physical health seriously, because we know that we do not have company if our best asset - our people - are not healthy. 
Teamwork 
Just like your favorite sports team, we too operate better when we work together. We have more fun when we create bonds and compliment each other's strengths and weaknesses. We value talent, hard work, a good attitude, and a fiercely competitive spirit. We expect a lot out of each other and push each other to accomplish bigger and better things. 
Diversity
We value the diverse backgrounds, cultures, races, and genders of all our team members. We recognize that our organization thrives when we embrace this diversity and foster an inclusive environment. By actively seeking out and considering the unique perspectives and experiences of our team members, we not only enhance our workplace culture but also drive innovation and improvement within the organization. 
Profitability
We aim to be profitable every single day. We expect high utilization rates so that we can continue to give competitive market rates, bonuses, and provide advancement opportunities to our performing team members. The more profits we have, the more we can put back into our people, processes, tools, events, and technology to make the whole company better. 

</div></div></div><div><h4 class="jobSectionHeader">Salary</h4>
$135,000 - $185,000 per year</div></div>

Engagement Manager Consultant

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