client engagement manager

PROVEN

<div>
 <p>
  <strong>
   ABOUT THE JOB
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  Position Title: Client Engagement Specialist
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  Type: Full-time
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  Remote job
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 <p>
  <strong>
   ABOUT PROVEN
  </strong>
 </p>
 <p>
  Proven supports equal opportunities for all candidates and is committed to empowering its people through continuous personal and professional development. We foster a collaborative and inclusive environment built on mutual respect, innovation, and a healthy work-life balance. With a strong track record in recruitment, managed services, and workforce solutions, we are proud to be long-term partners in shaping success for both our clients and our employees.
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  <strong>
   ABOUT THE ROLE / ROLE OVERVIEW
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  We are looking for a professional Client Engagement Specialist to join our CRM team. The candidate will act as the first point of contact for clients to support and liaise with internal departments to ensure client needs are met efficiently.
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  <strong>
   KEY RESPONSIBILITIES
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  <strong>
   Client Relationship Management
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   Act as the first point of contact for clients, especially during urgent or emergency visa-related support.
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   Liaise with internal departments to ensure client needs are met efficiently.
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   Attend client meetings to strengthen relationships and understand evolving requirements.
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   Communicating client needs clearly to internal teams and line manager.
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   Account Management &amp; Strategy Execution
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   Directly coordinate with line manager to execute outlined tasks and strategic initiatives.
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   Forecast and track client account metrics to ensure performance alignment.
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   Ensure clients receive timely responses and services.
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   Identify potential risks with major business impact and escalate to line manager when necessary.
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   Implement strategies to improve client satisfaction and service delivery.
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  <strong>
   Sales &amp; Business Development Approach
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   Identify, develop, and drive leads and opportunities in collaboration with the account team.
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   Assist in preparing and finalizing business proposals.
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   Conduct win-loss analysis to improve future engagements.
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   Ensure accurate costing and billing for services while maintaining predefined margins.
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  <strong>
   Team Leadership &amp; Reporting
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   Report regularly to the direct manager with updates on client activities and performance.
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   Support the development of team KPIs and participate in regular appraisals.
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   Provide supervisory support to sales and CRM team members.
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   Foster an inspiring team environment with open communication and collaboration.
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   Conduct client satisfaction surveys and reviews to gather feedback and improve services.
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   Payroll &amp; Documentation Management
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   Execute monthly payroll processes based on client input.
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   Manage client trackers using Excel and Smartsheets for payroll and operational updates.
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   Generate and manage monthly payslips within client portals.
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   Ensure accuracy and timely delivery of payroll-related documentation.
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   Residency &amp; Visa Management
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   Track and manage employees' KSA residency status and renewal timelines.
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   Maintain comprehensive records of employee visa statuses and documentation.
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   Coordinate with overseas KSA embassies and authorized agencies to inquire about visa endorsement procedures across different countries.
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   Evaluate individual visa cases and provide recommendations or escalation as needed.
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   CRM &amp; Data Management
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   Maintain accurate and up-to-date records in the CRM system.
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   Provide consistent reporting and insights into management based on CRM data.
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  <strong>
   REQUIREMENTS
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   Education / Qualification
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  Bachelor&rsquo;s Degree from a recognized institution.
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   Experience
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   3+ years in Account Management, Senior Customer Service, or other client-facing roles.
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   2+ years managing complex client relationships, projects, or customer accounts.
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   Experience in international environments and multicultural teams.
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   Preferred: Familiarity with KSA HR operations, residency processes, and client-side operations.
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  <strong>
   Skills &amp; Attributes
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   Situational Sensitivity
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   Open-Mindedness
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   Organizational Awareness
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   Leadership &amp; Motivation
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   Client-Centric Mindset
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   Technical Skills
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   Payroll &amp; Documentation management. (basic understanding preferred)
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   Advanced Excel: Proficient in pivot tables, formulas (VLOOKUP/XLOOKUP), dashboards, and data analysis.
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   Smartsheet: Basic project tracking, automation, and collaboration.
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   Familiarity with systems such as SAP SuccessFactors, Odoo, Oracle HCM, and Zoho. (basic understanding preferred)
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Client Engagement Specialist

Human Capital HR Solutions

<p><b>Deputy Manager &ndash; Shared Services (Persistency, Post Issuance &amp; Channel Engagement)</b></p><p>Human Capital HR Solutions (HC) is hiring on behalf of a reputable client in the Insurance Sector for the position of Deputy Manager &ndash; Shared Services.<br/>We are looking for a dynamic professional with strong analytical and operational expertise to manage persistency initiatives, post-issuance servicing, and channel engagement.</p><p>Industry: Insurance<br/>Location: Head Office, Karachi<br/>Qualification: Bachelor&rsquo;s or above<br/>Experience: 05&ndash;08 Years<br/>Package: Market Competitive</p><p>Key Requirements</p><ul><li>Strong understanding of the insurance sector, especially Bancassurance, Operations, and Post-Issuance processes</li><li>Strong analytical skills with proficiency in MS Excel and reporting tools</li><li>Excellent communication, follow-up discipline, and stakeholder management abilities</li><li>Ability to work in a fast-paced environment with tight timelines</li></ul><p>Key Responsibilities</p><ul><li>Drive persistency initiatives and improve renewal performance</li><li>Oversee post-issuance servicing and ensure timely resolution of customer requests</li><li>Strengthen coordination and engagement with channel partners and regional sales teams</li><li>Manage reporting, reconciliation, and compliance requirements</li><li>Support operational enhancements and process improvements across the channel</li></ul><p>How to Apply<br/>Send your resume to: careers1.hc@gmail.com<br/>CC: careers@humancapitalintl.com<br/>Please mention &ldquo;Deputy Manager &ndash; Shared Services&rdquo; in the subject line.</p><p>Follow our social accounts for the latest job opportunities:</p><p>&middot; Instagram: https://www.instagram.com/humancapitalhrsolutions/</p><p>&middot; LinkedIn: https://www.linkedin.com/company/human-capital-hr-solution/</p><p>&middot; Facebook: https://www.facebook.com/humancapitalhrsolution/</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Deputy Manager – Shared Services (Persistency, Post Issuance & Channel Engagement)

Palco

<p></p><div><div><b>CLIENT ENGAGEMENT SPECIALIST</b></div><div></div><div><br>
 We&rsquo;re Palco. We provide the management, support, and systems behind self-directed programs&mdash;the services that help people hire, pay, and manage their own caregivers with confidence. With 25+ years of experience as a national provider operating in over 17 states, we keep people at the center of everything we do. Through innovative technology and decades of expertise, we help states and partners run stronger, more compliant, and efficient programs. Our mission is to challenge the status quo and build smarter, more human-centered solutions that put power back in people&rsquo;s hands. Want to learn more about joining our team? Visit www.palcofirst.com to explore opportunities.</div><div></div><div><br>
The <b>Client Engagement Specialist </b>Acts as a proxy for the Client Engagement Manager as needed. Acts as a liaison between the Client Engagement team and other internal Palco staff (enrollment, customer service, payroll, billing, marketing/communications, product management). Shared responsibility for managing contract deliverables. Contract volume may necessitate the need for multiple Client Engagement Specialists. They are the subject matter experts for the program or programs they support and provide expert-level knowledge to internal and external audiences alike. They balance their commitment to the company with an unyielding attitude of process and programmatic improvement.</div><div></div><div><br>
While still bound by all program rules, guidelines and state and federal law, the Client Engagement Specialist never fails to consider how a program may be improved in terms of responsiveness, effectiveness, and service and by extension the participant.</div><div></div><div><b><br>
Client Engagement Specialists </b>are subject-matter experts (SMEs) in Palco&rsquo;s products and processes and have an acute understanding of the interrelatedness of company departments in the execution of program responsibilities. This enables them to pinpoint bottlenecks and suggest comprehensive solutions by understanding intimately how departments function and how changes in one area affect operations in another.</div><div></div><div><b><br>
Duties and Responsibilities</b></div><br>
<div></div><ul><li>
Field questions, issues and participant problems reported to program partners and Palco staff.</li><li>
Possess good phone skills and ability to effectively communicate across all lines of business.</li><li>
Take a proactive approach for creating and suggesting resolutions to issues/concerns for clients and partners, researching and coordinating with other Palco departments when required.</li><li>
Maintain an outcome-oriented, &ldquo;can-do&rdquo; attitude, provide timely feedback to partners on issues.</li><li>
Embody the highest degree of customer service in person-to-person, telephone, written, and electronic communication with partners.</li><li>
Provide expert level information of program rules and policies across all departmental workflows.</li><li>
Able to break down complex issues into a series of manageable, and outcome- oriented solutions.</li><li>
Participate in regular round-table discussions with management as to pervasive issues and make relevant, business-based recommendations for improvement or remediation.</li><li>
Create meeting agendas, schedule, host conference call, and webinar trainings with management and partners.</li><li>
Create a high-level program overview report of the assigned accounts that will be presented on a quarterly basis.</li><li>
Participate in on-site partner training, meet-and-greets, and other activities as scheduled or assigned.</li></ul><div></div><div><br>
 <b>Skills and Attributes</b></div><div></div><ul><li><b><br>
 </b>Communicate effectively with a range of individuals with varying backgrounds, abilities and disabilities and communication styles, using person-centered techniques in all interactions.</li><li>
Represent Palco in all interactions with respective clients to which they are assigned.</li><li>
Handle difficult or unusual situations with professionalism and discretion.</li><li>
Participate in development, training, and other departmental meetings.</li><li>
Consult with peers or upper management on complex and unusual problems.</li><li>
Apply acquired job skills and company policies and procedures to complete stand ard tasks.</li><li>
Refer to policies and past practices for guidance.</li><li>
Possess strong analytical skills, decision-making skills, listening skills and problem- solving skills.</li><li>
Ability to build rapport with colleagues and business partners.</li><li>
Possess strong time management and organizational skills.</li></ul><div></div><div><br>
 <b>Other Essential Traits</b></div><br>
<div></div><ul><li>
Proficient with MS Office and CRM software</li><li>
Must be able to exercise tact and discretion under a variety of stressors.</li><li><b>
 </b>Must have excellent verbal and written communication skills.</li><li>
Must be able to multi-task and meet deadlines.</li><li>
Must understand and adhere to Palco&rsquo;s Core Values.</li></ul><div></div><div><b><br>
Education and Experience</b></div><br>
<div></div><ul><li>
 Bachelor's degree in Business Administration, Business Management, Health Services Administration, Marketing, or a related field preferred.</li><li>
2 years of Account Management or Project Management experience required.</li><li>
Experience in Business Development or Sales and Marketing preferred.</li><li>
Customer relations experience a plus.</li></ul><div></div><div><b><br>
Join Us</b></div><div><ul><li>
This position is remote/work-from-home role. Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday.</li></ul></div><ul><li>
Company benefits designed for you:<ul><li>
Generous Paid time off.</li><li>
Annual bonus potential.</li><li>
Retirement Savings: We will support you as you save for your future.</li><li>
Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.</li><li>
Paid Training: Earn while you learn and continue to grow with access to internal and external learning opportunities.</li><li>
Great Work Environment: We are proud of our company culture of collaboration and the recognition we have received for our diversity efforts.</li></ul></li></ul><div><b>
Benefits package:</b><b>
</b></div><ul><li>Employer shared Health Insurance cost</li><li>
Employer paid Disability Insurance</li><li>
Employer paid Life and AD&amp;D Insurance</li><li>
Vision Insurance</li><li>
Cancer Insurance</li><li>
Voluntary Life Insurance</li><li>
Paid Time Off</li><li>
Remote work environment</li><li>
Paid holidays<b>
</b></li></ul><div>When you join Palco, you are engaged in creating the future - both our company&rsquo;s, the people we serve, and your own. We understand that our success is directly related to the success of our team. We strive to create a culture where you can:</div><ul><li>
Bring your authentic self to work.</li><li>
Grow and thrive, both personally and professionally.</li><li>
Make a difference with our clients, in our communities, and with the millions of people we support.</li><li>
Experience work/life balance.</li><li>
Feel value and a greater purpose through the work you do.</li></ul><div><i>
Palco, Inc. is an Equal Employment Opportunity (</i><b><i>EEO</i></b><i>) employer and does not discriminate in any employer/employee relations based on race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law</i>.</div></div><p></p>

CLIENT ENGAGEMENT SPECIALIST

Nawah Scientific

<div>
 <strong>
  Job Brief
  <br/>
  <br/>
 </strong>
 We are looking for an Account Manager to support our business development and client engagement activities across the MENA region, with a focus on Iraq, the Levant, and North Africa.
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 This role is ideal for early-career professionals interested in the pharmaceutical CRO industry who are eager to learn, grow, and build regional client relationships within a dynamic and multicultural environment.
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 <strong>
  Job Description
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  <br/>
 </strong>
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   Support business development activities for CRO pharmaceutical services across assigned MENA markets.
  </li>
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   Assist in managing relationships with existing clients and supporting new client acquisition
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   Help identify potential leads and follow up on sales opportunities.
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   Coordinate with internal teams (commercial, technical, project management).
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   Participate in client meetings, calls, and presentations.
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   Support preparation of proposals, quotations, and follow-up communications.
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   Maintain accurate client data and sales tracking records (CRM or internal systems).
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   Travel within the region when required.
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   <br/>
  </li>
 </ul>
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  Job Requirements
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  <br/>
 </strong>
 <strong>
  Must to have:
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  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Pharmacy, Life Sciences, Biotechnology, or a related field
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  <li>
   Strong English communication skills (spoken and written)
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   Interest or basic exposure to the pharmaceutical or CRO industry
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   Strong communication and interpersonal skills
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   Eagerness to learn, develop sales skills, and grow in a regional role
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   Ability to work in a fast-paced, multicultural environment.
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  </li>
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 <strong>
  Nice To Have
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   French language is a strong plus
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   Familiarity with GCC, Levant, or North African markets is an advantage
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  Employment Type
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   Full-time.
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   Regional travel may be required.
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 </ul>
</div>


Sales Account Manager - MENA Region

Tata Consultancy Services (TCS)

<div></div><div><div><div><div><div>As a ServiceNow Engagement Manager, you will play a key role managing a talented group of Solution Architects and Platform Architects leading ServiceNow transformation programs. This team is responsible for driving best-in-class program management, and you will be instrumental in delivering some of the most innovative and cutting-edge technologies and products to market.</div><br>
<div><br>
</div><div>Key Responsibilities
</div><div><ul><li>Manage end-to-end ServiceNow implementation projects, including planning, execution, and post-deployment support</li>
<li>Develop detailed project plans covering scope, timelines, resource allocation, and budget</li>
<li>Ensure adherence to ServiceNow best practices and ITIL frameworks</li>
<li>Act as the primary liaison between clients, technical teams, and business stakeholders</li>
<li>Provide regular status updates, dashboards, and executive-level reporting</li>
<li>Identify project risks and implement mitigation strategies</li>
<li>Handle escalations and ensure timely resolution of issues</li>
<li>Lead cross-functional teams, foster collaboration, and drive continuous improvement</li>
<li>Mentor junior project managers and ensure compliance with governance standards</li></ul><br>
</div>
<div></div><br>
<div>Qualifications
</div><div><ul><li>10+ years in IT project management, with at least 6+ years in ServiceNow projects (ITSM, ITOM, HAM, SAM)</li>
<li>ServiceNow CSA (Certified System Administrator) mandatory; CIS certifications preferred</li>
<li>Strong technical knowledge and ability to create reporting and dashboards</li>
<li>Strong understanding of ServiceNow platform capabilities and integrations</li>
<li>Familiarity with Agile and Waterfall methodologies</li>
<li>Excellent communication, leadership, and client relationship management</li>
<li>Ability to manage multiple projects under tight deadlines</li></ul><br>
</div>
<div></div><br>
<div>Required Qualifications
</div><div><ul><li>PMP, Scrum Master, ServiceNow Certified System Administrator (CSA), or ServiceNow Certified Technical Architect (CTA) preferred</li>
<li>ITIL Knowledge: Strong understanding and practical experience with ITIL frameworks, particularly Incident, Problem, Change Management, and Configuration Management, and the ability to map these processes to ServiceNow capabilities</li>
<li>Project Management: Experience with agile methodologies and managing large-scale ServiceNow implementations</li>
<li>Leadership and Communication: Strong leadership abilities with experience managing cross-functional teams, guiding developers, and liaising with stakeholders at all levels</li>
<li>Excellent written and verbal communication skills</li></ul><br>
</div>
<div></div><br>
<div>Preferred Qualifications
</div><div><ul><li>Experience with ServiceNow Program Delivery</li>
<li>ITIL Foundation certification is preferred</li>
<li>Familiarity with cloud technologies (AWS, Azure) and their integration with ServiceNow</li>
<li>Experience with DevOps and CI/CD pipelines for ServiceNow deployments</li>
<li>Knowledge of automation tools and frameworks to drive operational efficiencies</li></ul></div><div><br>
</div><div></div><br>
<div>Salary Range: $159,700-209,700 a year</div><br>
<div><br>
</div><div><div>TCS Employee Benefits Summary:
</div><div><ul><li>Discretionary Annual Incentive.</li>
<li>Comprehensive Medical Coverage: Medical &amp; Health, Dental &amp; Vision, Disability Planning &amp; Insurance, Pet Insurance Plans.</li>
<li>Family Support: Maternal &amp; Parental Leaves.</li>
<li>Insurance Options: Auto &amp; Home Insurance, Identity Theft Protection.</li>
<li>Convenience &amp; Profe ssional Growth: Commuter Benefits &amp; Certification &amp; Training Reimbursement.</li>
<li>Time Off: Vacation, Time Off, Sick Leave &amp; Holidays.</li>
<li>Legal &amp; Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.</li></ul><br>
</div>
</div><div></div><br>
<div>#LI-AK1
</div></div></div></div><div><div><div><b>Location</b></div>
<div>Gig Harbor, WA</div>
</div><div><div><b>Job Function</b></div>
<div>CONSULTANCY</div>
</div><div><div><b>Role</b></div>
<div>Engagement Manager</div>
</div><div><div><b>Job Id</b></div>
<div>398273</div>
</div><div><div><b>Desired Skills</b></div>
<div>ServiceNow</div>
</div><div><div><b>Salary Range</b></div>
<div>$159,700-$209,700 a year</div></div></div></div><div></div>

ServiceNow Engagement Manager

Snappy Kraken

<div><p><b>About Us</b></p><p>
Snappy Kraken is a marketing program leader in the financial services industry.</p><p><b>
We believe that our work helps people achieve greater freedom.</b></p><ul><li>
Our tools help financial advisors achieve greater freedom over their time.</li><li>
Our content helps people achieve greater financial freedom for their families.</li><li>
Our culture helps team members achieve greater freedom in where (and how) to live and work.</li></ul><p><b>
Our innovative solutions set us apart.</b></p><ul><li>
Financial content is stale; we make it interesting.</li><li>
Marketing technology is complex; we make it simple.</li><li>
Financial advisor brands are bland; we make them captivating.</li></ul><p></p><p><b><br>
The Purpose of This Role</b></p><p>
The <b>Customer Success Manager (CSM) </b>is a full-time, remote position at Snappy Kraken. <i>Accessibility requirements are dependent on the role but could be expected during standard business hours Monday through Friday.</i> This position is open to any candidates currently residing and eligible to legally work in the United States or Canada.</p><p>
As a CSM, you will oversee Freedom360, our premium all-in-one marketing solution for financial advisors. You will serve as the primary partner for our highest-value clients - building strong relationships, guiding them strategically, and ensuring the seamless delivery of all program components.</p><p>
Your focus will be helping clients achieve <b>real business outcomes</b>: successful campaign launches, improved marketing performance, and stronger client engagement.</p><p></p><p><b><br>
Primary Role &amp; Responsibilities</b></p><ul><li>
Manage a portfolio of Freedom360 clients, ensuring consistent delivery of all program elements.</li><li>
Conduct regular <b>business reviews</b> with clients, highlighting performance and demonstrating program ROI.</li><li>
Support the <b>renewal process</b> by reinforcing value and client outcomes.</li><li>
Lead onboarding, campaign preparation, approvals, and timely content publication.</li><li>
Provide insights and suggestions to help clients make the most of the program.</li><li>
Build strong client relationships through regular communication (chat, phone, email, video).</li><li>
Maintain accurate client records in our CRM.</li><li>
Work with the Freedom360 Program Lead to improve processes and client experience.</li></ul><p></p><p><b><br>
Primary Qualifications</b></p><ul><li><b>
2&ndash;4 years of Customer Success</b> with proven success managing client outcomes.</li><li>
Demonstrated ability to lead <b>business reviews that showcase ROI and connect program value to client goals.</b></li><li>
Experience in <b>SaaS customer success is required</b>; background in <b>Financial SaaS or Marketing Tech SaaS</b> is a strong plus.</li><li>
Strong communication and organizational skills.</li><li>
Comfortable presenting information and guiding client discussions.</li><li>
Tech-savvy, adaptable, and eager to learn new tools.</li><li>
Proactive and able to manage multiple priorities independently.</li><li>
Alignment with our core values: Pursue the Vision, Build Meaningful Relationships, Commit to Continuous Improvement, Solve with Purpose, Own Your Outcomes</li></ul><p><b>
Perks &amp; Benefits</b></p><ul><li>
Work Remotely</li><li>
Personal Days for when you need a break (on top of your regular vacation)</li><li>
Development Fund to help you grow</li><li>
Medical Insurance Options</li><li>
Parental/Maternity Leave</li><li>
Growth opportunities</li></ul><p></p><p><br>
As of March 2026, the expected compensation range for this position is $60,000-65,000 USD/ $60,000-65,000 CAD based on country of residence. Pay will be based on several factors, such as experience, certifications, location, market conditions, and other business and organizational needs. Snappy Kraken anticipates that the reasonably expected salary for this position could change in the future and retains the right to change or revisit the salary range according to business needs.</p><p></p><p><br>
&mdash;</p><p></p><p><i><br>
As a remote company, it is critical to remember that our contributions and teams are interconnected and accessibility is the expectation.</i></p><p><i>
At Snappy Kraken, diversity powers meaningful connections, impactful work, and great outcomes. Our culture of diversity and inclusion means we nurture an environment where each team member can do their best work.</i></p><p></p><p><i><br>
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.</i></p><b><br>
The pay range for this role is:</b><br>
60,000 - 65,000 USD per year(Remote (United States))<br>
60,000 - 65,000 CAD per year(Remote (Canada))</div>

Customer Success Manager

84.51°

<div><div><p><b>84.51&deg; Overview:</b></p>
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84.51&deg; is a retail data science, insights and media company. We help The Kroger Co., consumer packaged goods companies, agencies, publishers and affiliates create more personalized and valuable experiences for shoppers across the path to purchase.</p>
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Powered by cutting-edge science, we utilize first-party retail data from more than 62 million U.S. households sourced through the Kroger Plus loyalty card program to fuel a more customer-centric journey using 84.51&deg; Insights, 84.51&deg; Loyalty Marketing and our retail media advertising solution, Kroger Precision Marketing.</p>
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84.51&deg; follows a 5‑day in‑office work schedule to support collaboration, alignment, and team connection.</i></p>
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Join us at 84.51&deg;!</p>
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<p>
As a <b>Lead Client Success Manager</b>, you are the account quarterback, internally and externally to a portfolio of clients, within the vertical to drive organic growth strategies for Media, Incentives, and Insights. This includes the leadership of client goals and objectives across the commercial portfolio and overseeing the delivery of total business quarterly business reviews (Media Upfront, Incentives Plan, Insights Annual Plan). You are effective at identifying and closing opportunities with client Kroger facing teams to deliver on budget and lead all insight subscription renewals (84.51 Stratum, Collab Cloud, Data Direct). You leverage your consultative approach to drive insights utilization that delivers maximum value creation. You sell in insights and activation to support key KR collaborative processes such as 3CM, store testing, etc. and ensure flawless commercial execution across the book of business. You are curious and proactively explore and source ideas to drive larger portfolio account growth.</p>
<p>
The <b>Lead Client Success Manager </b>will partner with cross-functional teams inclusive of Sales, Kroger teams, Data Science, Finance/Accounting and Product Strategy to ensure client experiences are consistently positive and engaging. The right candidate will bring excitement, knowledge, and passion for our media, incentives, and insights portfolio. This candidate needs a minimum 5-7+ years' experience in a fast pace environment focused on account management or business development roles.</p><br>
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</b></p><p><b>RESPONSIBILITIES</b>:<i>
</i></p><ul><li>Full-commercial portfolio account leadership that requires commercial acumen across entire portfolio.</li>
<li>Understanding of Kroger business processes. Data-driven, customer-centric consultation.</li>
<li>Oversee client goals &amp; objectives across commercial portfolio, serving as primary point of contact for aligned clients. Budget retention through active client engagement. Oversee and deliver total business QBRs (Media Upfront, Loyalty Plan, Insights Annual Plan).</li>
<li>Identify and close opportunities with Kroger facing teams (Client Partnerships (Sales), Shopper Mkg, Cat Man, Shopper Insights) to deliver on budget.</li>
<li>Lead all insights subscription renewals (84.51&deg; Stratum, Collab Cloud, Data Direct).</li>
<li>Maximize adoption of and value-creation Insights subscriptions. Consult on utilization of insights to support key merch processes (ex &ndash; shelf, assortment, price/promo, cat strategy, supply chain, innovation) and bridge insights utilization into activation opportunities. Strategically engage corporate data science orgs on data utilization (ex. 84.51&deg; Collaborative Cloud consultation). Support all insights-to-activation utilization.</li>
<li>Ensure flawless commercial execution across the book of business. Drives strategic recommendations and brand performance convos, leveraging full suite of commercial products.</li>
<li>Owns overarching client performance &amp; value creation conversations for aligned clients as well as leads strategic recommendations &amp; questions for the overall business.</li>
<li>Proactively explore &amp; source ideas to drive larger portfolio offerings from client and industry, process &amp; account support.</li></ul><br>
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QUALIFICATIONS, SKILLS, AND EXPERIENCE</b><b>:
</b></p><ul><li>Bachelor's degree required</li>
<li>5-7+ years of Client Success (account management) and/or business development experience. Media, Incentives, or Insights experience required</li>
<li>Strong experience maximizing investment decisions across the portfolio</li>
<li>Collaborative, energetic, and thrive as a key part of a cross-functional leadership team</li>
<li>Adept at continual learning and ability to represent a broad portfolio</li>
<li>Works well under tight turnaround and deadlines</li>
<li>Motivation &amp; influence a positive, constructive culture, based on teamwork, collaboration, &amp; intellectual curiosity.</li>
<li>Project management experience</li>
<li>Strategic thinking and problem solving</li>
<li>Strong communication, organization, prioritization and attention to detail</li>
<li>Ability to navigate ambiguity &amp; thrive in driving recommendations and solutions forward</li></ul><br>
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#LI-EB1</p></div><p></p>

Lead Client Success Manager - Kroger Precision Marketing - Media, Insights & Incentives (P457)

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