client engagement manager

TAWANTECH

<div>Job Summary<p>
We are seeking an experienced Engagement Manager / Stream Lead to drive strategic transformation initiatives within the banking and financial services sector. The ideal candidate will possess a strong consulting background, exceptional stakeholder management skills, and proven experience leading complex workstreams across strategy, business transformation, analytics, and commercial optimization programs.</p><p>
This role requires a highly analytical and client-facing professional capable of engaging with senior executives, managing cross-functional teams, and delivering measurable business outcomes. The position is focused on strategic advisory and transformation rather than traditional IT implementation or operational support.</p>
Key Responsibilities<ul><li>
Lead and manage strategic workstreams within large-scale banking transformation programs.</li><li>
Drive business strategy, operating model transformation, performance improvement, and commercial optimization initiatives.</li><li>
Develop executive-level presentations, business cases, strategic recommendations, and transformation roadmaps.</li><li>
Engage with senior client stakeholders, including C-suite executives and business leaders, to align objectives and drive decision-making.</li><li>
Structure and oversee complex analyses, ensuring data-driven insights and actionable recommendations.</li><li>
Coordinate cross-functional teams and ensure timely delivery of project milestones and outcomes.</li><li>
Identify risks, dependencies, and opportunities across workstreams and proactively manage stakeholder expectations.</li><li>
Support business development activities, proposal development, and client relationship management.</li><li>
Facilitate workshops, steering committees, and executive governance forums.</li><li>
Mentor junior consultants and team members while promoting best practices in project delivery.</li></ul><br>
<b>
Requirements</b><br>
<br>
Required Qualifications<ul><li>
7&ndash;12 years of professional experience in management consulting, banking transformation, corporate strategy, or related fields.</li><li>
Proven experience leading complex strategic initiatives and workstreams.</li><li>
Strong executive communication, presentation, and stakeholder management capabilities.</li><li>
Demonstrated ability to influence senior leadership and drive strategic decision-making.</li><li>
Experience managing multiple stakeholders in fast-paced and complex environments.</li><li>
Strong analytical, problem-solving, and structured thinking skills.</li><li>
Bachelor's degree in Business, Finance, Economics, Engineering, or a related field.</li><li>
Excellent verbal and written communication skills.</li></ul>
Preferred Qualifications<ul><li>
Banking or Financial Services industry experience.</li><li>
Experience with leading consulting firms or strategy consulting practices.</li><li>
Exposure to banking transformation, operating model redesign, growth strategy, customer strategy, digital transformation, or commercial optimization initiatives.</li><li>
MBA or advanced degree from a reputable institution.</li><li>
Experience working with executive committees and board-level stakeholders.</li><li>
Riyadh-based candidates are strongly preferred.</li><li>
Arabic and English language proficiency is preferred for client-facing engagements.</li></ul></div>

Engagement Manager / Stream Lead

Tyler Technologies

<div><div>The <b>Client Engagement &amp; Adoption Lead</b> is a specialized role within the Client Experience organization, responsible for elevating client proficiency and confidence through targeted education and engagement programs. This role partners closely with school district leaders, internal teams, and state agencies to ensure districts receive high-quality training, clear guidance on complex processes (especially State Reporting), and consistent opportunities to maximize the value of their School ERP Pro solutions.</div><div>
Whereas Client Experience Managers focus broadly on relationship management, the Client Engagement &amp; Adoption Lead has a concentrated focus on <b>training, enablement, adoption, and product feedback</b> for clients within their assigned region.</div><div>
The ideal candidate blends <b>deep School ERP Pro knowledge</b> (preferably in K-12 State Reporting, HR/Finance workflows, or public sector ERP) with an educator&rsquo;s mindset&mdash;skilled at simplifying complexity, facilitating live and asynchronous learning, and creating feedback loops that inform product improvements.</div><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><div><b>
Client Education and Enablement</b></div><ul><li><div>
Assess client education needs within the assigned region, focusing on complex areas such as State Reporting, compliance, and software adoption.</div></li><li><div>
Design, deliver, and refine training (virtual and in-person) tailored to different user groups (payroll, HR, finance, IT, etc.).</div></li><li><div>
Develop self-service resources such as job aids, videos, recorded webinars, and user guides that empower district users.</div></li></ul><div><b>
Client Engagement</b></div><ul><li><div>
Build trusted relationships with school districts, proactively engaging with them during key calendar events (state reporting windows, fiscal year-end, etc.).</div></li><li><div>
Coordinate and host regional user group meetings, workshops, and peer-to-peer learning opportunities.</div></li><li><div>
Monitor product adoption trends and proactively recommend additional training or process changes to improve client outcomes.</div></li></ul><div><b>
Collaboration and Advocacy</b></div><ul><li><div>
Act as a liaison between districts and internal teams (Product, Development, Support, Sales) to communicate client needs and enhancement priorities.</div></li><li><div>
Consolidate and document feedback from clients to inform roadmap discussions and backlog prioritization.</div></li><li><div>
Collaborate with CXMs to provide strategic engagement support for districts at risk or districts facing complex state or regulatory challenges.</div></li></ul><div><b>
Product Knowledge and Compliance Expertise</b></div><ul><li><div>
Maintain deep knowledge of School ERP Pro modules, particularly those related to state and federal compliance.</div></li><li><div>
Stay current on K-12 compliance requirements, state reporting timelines, and regulatory changes; ensure districts receive timely guidance and training.</div></li><li><div>
Support state-specific initiatives by partnering with internal and external stakeholders (state DOE offices, advisory boards, etc.).</div></li></ul><div><b>
Operational Excellence</b></div><ul><li><div>
Track and measure the effectiveness of training initiatives using analytics and feedback tools.</div></li><li><div>
Maintain accurate records of educational engagements, client feedback, and program participation.</div></li><li><div>
Assist in the creation of standardized materials and best practice workflows to improve consistency of client experiences.</div></li></ul><p></p><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><div><b>
Education &amp; Experience</b></div><ul><li><div>
BS/BA in Education, Business, Information Systems, or related field; or equivalent experience.</div></li><li><div>
3&ndash;5+ years of experience in client-facing roles such as training, implementation, product support, or product management within ERP, HRIS, or SaaS (K-12 or public sector preferred).</div></li><li><div>
Direct experience with K-12 state reporting, compliance workflows, or regulatory change cycles is highly valued.</div></li><li><div>
Experience facilitating training (live and recorded) and presenting at user groups or conferences.</div></li></ul><div><b>
Skills &amp; Competencies</b></div><ul><li><div>
Exceptional communication skills with the ability to explain complex concepts simply and effectively to non-technical audiences.</div></li><li><div>
Strong instructional design instincts for both live and asynchronous learning.</div></li><li><div>
Highly collaborative, with the ability to influence and work across Product, Support, and CX teams.</div></li><li><div>
Comfortable analyzing client data (adoption, feature usage) to identify patterns and address gaps.</div></li><li><div>
Tools proficiency: LMS platforms, webinar software, PowerPoint, Excel/Sheets; experience with MS Dynamics/Jira is a plus.</div></li><li><div>
Able to travel up to 20% for user groups, onsite training, and strategic state-level engagements.</div></li></ul></div>

Client Engagement & Cloud Adoption

Jacobs

Location
<br>Bur Dubai, All AE Regions, United Arab Emirates
<br><br>
Capabilities
<br>Planning and Consulting
<br><br>
Office Setup
<br>Hybrid
<br><br>
Job ID
<br>#40546
<br>Market
<br>Cities & Places
<br><br>
At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.
<br><br>
Your impact
<br><br>
At Jacobs, we push the limits of what’s possible to make the world smarter, more connected and more sustainable. In our transport work, that means designing innovative solutions to move people and goods safely and efficiently across the globe. From rail systems mobilising accessible transit, to ports linking land and sea – when it comes to connecting the people and places of tomorrow, the future of transport depends on us.
<br><br>
Bring your curiosity, talent for multi-tasking, and extreme attention to detail, and we’ll help you grow, pursue and fulfill what drives you – so we can make big impacts on the world, together
<br><br>
We are seeking a Principal Consultant / Engagement Manager – Deals Advisory to join our Strategic Advisory team in the Middle East. This is a leadership role focused on advising public and private sector clients across the project lifecycle, from strategic planning and project development through procurement, commercial structuring, transaction execution, and implementation.
<br><br>
The successful candidate will lead complex advisory engagements, manage multidisciplinary teams, build trusted client relationships, and support the continued growth of our advisory business across the region.
<br><br>
<b>What You'll Do:</b><br>
As a Principal Consultant / Engagement Manager – Deals Advisory , you will play a pivotal role in delivering high-impact infrastructure and public-private partnership (PPP) advisory services while supporting the growth of the practice.
<br><br>
<b>Your responsibilities will include:</b><br>
Leading multidisciplinary teams in the development and delivery of infrastructure advisory and transaction engagements.
<br>Managing project development activities including feasibility studies, options assessments, business cases, market sounding exercises, and strategic evaluations.
<br>Advising governments, infrastructure authorities, developers, and investors on project delivery models, PPP structures, procurement strategies, and commercial frameworks.
<br>Supporting the structuring and execution of infrastructure transactions, including procurement processes, tender evaluations, negotiations, and contract development.
<br>Managing complex stakeholder environments and engaging effectively with government entities, private sector partners, investors, lenders, and advisors.
<br>Leading project delivery to ensure technical excellence, commercial performance, quality outcomes, and client satisfaction.
<br>Managing project budgets, schedules, resources, risks, and contractual obligations.
<br>Supporting business development activities, including opportunity identification and proposal preparation.
<br>Building and maintaining strong client relationships and acting as a trusted advisor to senior decision-makers.
<br>Supporting collaboration across Jacobs' global advisory network to leverage best practices and technical expertise.
<br><br>
Here's what you'll need
<br><br>
Bachelor's or Master's degree in Engineering, Economics, Finance, Business, Infrastructure Planning, or a related discipline.
<br>8+ years of professional experience in infrastructure advisory, transaction advisory, project development, PPP advisory, project finance, or major capital project delivery.
<br>Demonstrated experience leading complex consulting engagements and multidisciplinary project teams.
<br>Experience developing business cases, feasibility studies, commercial assessments, and infrastructure delivery strategies.
<br>Strong understanding of PPP frameworks, procurement approaches, commercial structures, and infrastructure project development processes.
<br>Experience working with government entities, infrastructure authorities, developers, investors, lenders, or multilateral institutions.
<br>Strong project management capabilities with experience managing budgets, schedules, and client relationships.
<br>Excellent analytical, problem-solving, report writing, and presentation skills.
<br>Strong stakeholder engagement and communication skills with the ability to influence senior decision-makers.
<br>Proven ability to support business development activities and contribute to winning new work.
<br><br>
Ideally, Here's What You'll Also Have
<br><br>
Experience supporting PPP, privatization, or major infrastructure programs in the GCC and broader Middle East region.
<br>Experience across sectors such as transport, utilities, water, energy, healthcare, education, social infrastructure, or economic development.
<br>Familiarity with project finance principles and infrastructure investment frameworks.
<br>Experience advising ministries, government agencies, PPP units, sovereign entities, or infrastructure authorities.
<br>Ability and willingness to travel across the Middle East.
<br>A passion for solving complex infrastructure challenges and delivering sustainable outcomes for clients and communities.
<br><br>
Jacobs. A world where you can.
<br><br>
From our inclusive employee networks to our positive mental health champions – we are committed to driving a culture of caring where you can be you. Joining Jacobs not only connects you locally but globally - and together, our diverse perspectives and unique backgrounds power our collective strength. We collaborate and share! By supporting one another, we all succeed. With safety and flexibility always top of mind, we have gone beyond traditional ways of working so you have the support, means and space to maximize your potential. You will uncover flexible working arrangements, benefits, and opportunities to do good too – from participating in our global giving and volunteering program, to exploring new and inventive ways to help our clients make the world a better place. No matter what drives you, you will discover how you can cultivate, nurture and achieve your goals – all at a single global company. Start your Jacobs career with a company that inspires and empowers you to deliver your best work so you can evolve, grow and succeed – today and into tomorrow.
<br><br>
From our inclusive employee networks to our positive mental health champions – we’re committed to driving a culture of caring where you can be you. Joining Jacobs not only connects you locally but globally - and together, our diverse perspectives and unique backgrounds power our collective strength. We collaborate and share! By supporting one another, we all succeed.
<br><br>
With safety and flexibility always top of mind, we’ve gone beyond traditional ways of working so you have the support, means and space to maximize your potential. You’ll uncover flexible working arrangements, benefits and opportunities to do good too – from participating in our global giving and volunteering program, to exploring new and inventive ways to help our clients make the world a better place.
<br><br>
No matter what drives you, you’ll discover how you can cultivate, nurture and achieve your goals – all at a single global company.
<br><br>
We value collaboration and believe that in-person interactions are crucial for both our culture and client delivery. We empower employees with our hybrid working policy, allowing them to split their work week between Jacobs offices/projects and remote locations enabling them to deliver their best work.
<br><br>
Your application experience is important to us, and we’re keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support .

Principal Consultant / Engagement Manager – Deals Advisory

Allianz

<b>Job Summary:</b><br>
The Assistant Business Development Manager has an overall responsibility to maintain Nextcare’s current business and pursue new and existing business opportunities. The position acts as important link between Nextcare and its clients which include insurance companies, key account, brokers, etc..
<br>He/she should maintain focus on the company’s goals and objectives and is in charge of exploring and creating new business opportunity in direct collaboration with the Management.
<br><br>
<b>Key Responsibilities:</b><br>
<ul>
<li>Revenue Growth:</li>
<li>Develop new sources of revenue from both new and existing businesses in collaboration with the management team.</li>
<li>Generate ideas and initiatives that leverage existing and prospective partner strengths to enhance the Nextcare portfolio.</li>
<li>Pipeline Management:</li>
<li>Create, manage, and maintain a robust and dynamic sales pipeline.</li>
<li>Ensure Salesforce is continuously updated to reflect accurate new and renewal business opportunities.</li>
<li>Client Engagement:</li>
<li>Provide clients with expert guidance on developing, implementing, and revising insurance programs and policies.</li>
<li>Arrange and manage Quarterly Business Reviews (QBRs) with clients to ensure alignment and satisfaction.</li>
<li>Represent the organization in formal meetings with external stakeholders on insurance-related matters.</li>
<li>Strategic Analysis Insights:</li>
<li>Conduct regular performance claims analysis for key accounts to support strategic decision-making.</li>
<li>Monitor industry trends, competitor activities, and technical developments to align business strategies with market demands.</li>
<li>Collaboration Coordination:</li>
<li>Foster strong coordination between Nextcare and insurance companies to gather competitive intelligence and secure effective deals.</li>
<li>Support other departments, such as finance, in areas like fee collection and claims payment to providers.</li>
<li>Training Development:</li>
<li>Plan and organize special seminars and provide training for clients and internal employees to enhance their understanding of insurance management.</li>
<li>Stakeholder Engagement:</li>
<li>Ensure regular engagement with payers and other key stakeholders to strengthen relationships and drive business objectives.</li>
</ul>
<b>Key Requirements:</b><br>
Bachelor’s / Master’s Degree.
<br>5+ years relevant experience in a similar role (TPAs, Insurance companies, Hospitals, Medical Centers).
<br>Legally permitted to work in the country of operations.
<br>Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills
<br>Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the center of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us.
<br><b>At Allianz, we stand for unity:</b> we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
<br>Great to have you on board.Let's care for tomorrow.
<br><b>Note:</b> Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve this is a regular rotation of Allianz employees across functions, Allianz entities and geographies. Therefore, Allianz expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.

Business Development Assistant Manager

Huntington Bank

<div><h1 class="jobSectionHeader"><b>Description
</b></h1><div><p>The Engagement Manager is a key member of the Commercial Strategy team responsible for leading strategic engagements across Commercial Banking's lines of business. This individual will partner directly with senior leaders and business unit heads to design, execute, and deliver high impact strategic initiatives that drive growth, improve efficiency, and support the bank's long-term vision.
</p></div><div><p>Engagements span a wide range of strategic priorities, including identifying new growth markets, new products, and new industries, as well as enhancing product offerings, strengthening the coverage model, evolving the business operating model, and improving services and processes. The role requires a blend of strategic thinking, stakeholder management, and the ability to translate complex analysis into clear, actionable recommendations for executive and Board level audiences.
</p></div><p></p><p><b>Duties and Responsibilities:
</b></p><ul><li><div><div><p><b>Strategic Engagement Leadership
</b></p></div><div><ul><li><p>Lead end - to - end strategic and/or transformational engagements across Commercial Banking, including scoping, hypothesis development, analysis, and recommendation delivery
</p></li></ul></div><div><ul><li><p>Partner with business leaders across Middle Market, Corporate and Specialty, Asset Finance, Capital Markets, and shared services to identify and advance strategic priorities
</p></li></ul></div><div><ul><li><p>Manage and lead multiple concurrent engagements and engagement teams with defined timelines, milestones, and deliverables while ensuring quality and strategic rigor
</p></li></ul></div><p></p><div><p><b>Executive Materials
</b></p></div><div><ul><li><p>Author and co-develop executive management presentations that communicate strategy, progress, and outcomes (inc., Board of Directors presentations, executive summaries, and senior leadership briefing materials )
</p></li></ul></div><div><ul><li><p>Synthesize complex data, market research, and business performance into compelling narratives for the Board, CEO, and CFO audiences
</p></li></ul></div><p></p><div><p><b>Cross Functional Coordination
</b></p></div><div><ul><li><p>Facilitate alignment across functions (marketing, digital, credit, operations, sales enablement) to ensure strategic initiatives are coordinated and integrated
</p></li></ul></div><div><ul><li><p>Lead workshops, working sessions, and stakeholder alignment meetings to drive consensus and action planning
</p></li></ul></div><p></p><div><p><b>Market Research and Competitive Analysis
</b></p></div><div><ul><li><p>Conduct market sizing, competitive benchmarking, and best in class assessments to inform strategic recommendations and new market entry decisions
</p></li></ul></div><div><ul><li><p>Leverage expert networks, industry data, and internal analytics to support hypothesis testing and business case development
</p></li></ul></div></div><p></p><div><div><p><b>Strategic Planning and OKR Management
</b></p></div><div><ul><li><p>Contribute to the development and tracking of Commercial Priority Initiatives (CPIs), OKRs, and the annual strategic planning process
</p></li></ul></div><div><ul><li><p>Support Quarterly and Annual business reviews, ensuring initiatives are on track and aligned to segment objectives
</p></li></ul></div><p></p><div><p><b>Team Development and Culture
</b></p></div><div><ul><li><p>Mentor and develop junior team members (Associates, Analysts) through structured coaching, project collaboration, and professional development
</p></li></ul></div><div><ul><li><p>Champion team culture by advocating for high value, deep engagements over high volume throughput, and by driving initiatives that strengthen team effectiveness
</p></li></ul></div></div></li></ul><p></p><p><b>Basic Qualifications:
</b></p><ul><li>Bachelor&rsquo;s/Undergraduate degree in Finance , Economics, Business, Engineering, or a related field
</li><li>Worked at a leading management consulting firm, ideally with some experience in financial services
</li><li>5 years of experience including a successful track record of developing investment banking business strategy, management consulting, financial modeling and analysis, competitive analysis, and strategic corporate planning.
</li><li>1+ years experience as an engagement manager/project leader
</li><li>Demonstrated ability to work with ambiguity and complex strategic analysis projects
</li><li>Strong analytical skills
</li><li>Project management skills
</li><li>Team player
</li><li>Strong communication (written and verbal) skills
</li></ul><p></p><p><b>Preferred Qualifications:
</b></p><ul><li>Master&rsquo;s degree
</li><li>2+ years of direct experience in strategic management consulting or wholesale financial services strategy is strongly preferred having achieved the role of manager
</li><li>Executive-level presence
</li><li>Ability to navigate and work with all levels within an organization
</li><li>Ability to work and manage with ambiguity
</li><li>Strong coaching and mentoring skills
</li><li>Strong research skills and desire to expand knowledge
</li><li>Ability to synthesize analysis and research into practical strategic insights and recommendations (critical thinking and assessment)
</li><li>Ability to manage multiple individuals and complex engagements
</li><li>Prior experience in commercial banking strategy, wealth management, or business transformation consulting
</li></ul><p></p><p>#LI-DS23
</p><p>#LI-onsite<br>
</p><p><br>
<b>Exempt Status: (Yes </b>= not eligible for overtime pay) ( <b>No </b>= eligible for overtime pay)
</p>Yes
<p></p><p><b>Workplace Type:
</b></p>Office
<p></p><p>Our Approach to <b>Office </b>Workplace Type
</p><p></p><p>Certain positions outside our branch network may be eligible for a flexible work arrangement. We&rsquo;re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
</p><p></p><p>Huntington is an Equal Opportunity Employer.</p><p></p><p><br>
</p><p></p><p><b>Note to Agency Recruiters: </b>Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington Bank colleagues, directly or indirectly, will be considered Huntington Bank property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.</p></div>

Engagement Manager, Commercial Bank Strategy

Guidepoint

<div>
 <strong>
  Overview:
  <br/>
  <br/>
 </strong>
 <strong>
  Play a vital role in Guidepoint&rsquo;s success.
  <br/>
  <br/>
 </strong>
 Guidepoint is seeking an entrepreneurial and outgoing individual to spearhead coverage of our Insights expert call and transcript library product for our Corporate Healthcare client base. As a liaison for our clients and salespeople, you will play a pivotal role in driving engagement and revenue growth within the rapidly expanding Insights product line. Leveraging your exceptional CRM skills, effective organization, and keen attention to detail, you will collaborate cross-functionally to maximize usage of our offering among our active trials and current subscribing clients. This highly visible position will involve working closely with the Insights group heads to develop strategic plans for enhancing client engagement and retention.
 <br/>
 <br/>
 This is a hybrid role located in New York City.
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Do:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as an advocate for the Insights product with corporate healthcare clients and foster three-dimensional relationships with key stakeholders
  </li>
  <li>
   Develop personalized engagement plans for each client depending on therapeutic areas of focus, ongoing clinical trials of interest, and competing companies to effectively market Insights content
  </li>
  <li>
   Monitor and drive client engagement through direct outreach efforts: direct emails, product demonstrations, virtual and onsite meetings
  </li>
  <li>
   Collaborate with sales team to ensure timely renewals and drive upsell opportunities
  </li>
  <li>
   Acquire valuable feedback and insights from clients to inform product development, marketing strategies, and sales efforts
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Have:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelors or masters degree from an accredited University, Healthcare-adjacent coursework is a plus
  </li>
  <li>
   2+ years of professional work experience, with a focus on B2B product sales
  </li>
  <li>
   Understanding of the corporate org structure, the roles, responsibilities, and unmet needs of our corporate buyers, and ability to engage with senior business leaders with innovative content and ideas
  </li>
  <li>
   Excellent communication skills, with the ability to distill complex issues into clear and concise messages
  </li>
  <li>
   Experience working with or using expert networks is a plus
  </li>
  <li>
   Experience selling into Pharma companies is a plus
  </li>
  <li>
   Intellectual curiosity, adaptability, and a team-first collaborative approach
  </li>
  <li>
   Demonstrated ability to work both independently and as part of a team, with a commitment to delivering results
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Have:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree from an accredited college/university with major / degree preference, as applicable
  </li>
  <li>
   Years of experience requirement(s) with specific skills, as applicable
  </li>
  <li>
   Years of experience requirement(s) with specific technologies or kind of work, as applicable
  </li>
  <li>
   Excellent written and verbal communication skills
  </li>
  <li>
   Demonstrated ability to work independently and in a team atmosphere with minimal supervision
  </li>
  <li>
   Strong focus on quality, attention to detail, and addressing client needs
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer:
  <br/>
  <br/>
 </strong>
 The annual base salary range for this position is $75,000. Additionally, this position is eligible for an annual discretionary bonus based on performance.
 <br/>
 <br/>
 <strong>
  You will also be eligible for the following benefits:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   15 PTO days, 10 legal holidays, and sick days
  </li>
  <li>
   Comprehensive medical, dental, and vision plans
  </li>
  <li>
   Will match up to 10% of employee contribution for 401(k), life insurance, paid time-off and parental leave plans
  </li>
  <li>
   Commuter benefits and a corporate gym rate
  </li>
  <li>
   Development opportunities through the LinkedIn Learning platform
  </li>
  <li>
   Free snacks and beverages in the office
  </li>
  <li>
   Friday happy hour and &ldquo;Summer Fridays&rdquo;
  </li>
  <li>
   Year-round corporate athletic league
  </li>
  <li>
   Casual work environment, team building, and other social events
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Guidepoint:
  <br/>
  <br/>
 </strong>
 Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients&rsquo; decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.
 <br/>
 <br/>
 Backed by a network of nearly 1.75 million experts and Guidepoint&rsquo;s 1,600 employees worldwide, we inform leading organizations&rsquo; research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.
 <br/>
 <br/>
 At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.
 <br/>
 <br/>
 SP1
 <br/>
 <br/>
 Base salary may vary depending on job-related knowledge, skills, and experience, as well as geographic location.
 <br/>
 <br/>
 <strong>
  Compensation
  <br/>
  <br/>
 </strong>
 $75,000&mdash;$75,000 USD
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Client Success - Healthcare Corporate Specialist (NYC)

Sprinklr

<div><p>Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale &mdash; across every customer touchpoint.</p><p></p><p>
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr&rsquo;s unified platform provides powerful solutions for every customer-facing team &mdash; spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management &mdash; enabling enterprises to unify data, break down silos, and act on real-time insights.</p><p></p><p>
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.</p><p></p><h2 class="jobSectionHeader"><b>
Job Description</b></h2><p></p><p>
Sprinklr is seeking a Professional Services Engagement Manager to join the EMEA team in Dubai. They will work with Customers directly as well as internal sales, services and partner teams to strategise around new Services business opportunities for new and existing customers as well as develop relationships with key customer stakeholders as a trusted advisor for Sprinklr services solutions, including implementation, managed services, training and support offerings.</p><p><br>
</p><p>As an expert in Sprinklr&rsquo;s value proposition and our services and support solutions, you will be responsible for the entire services sales process during pre-sale engagements, preparing service delivery proposals, bid responses, defining statements of work and commercial offers to ensure the successful deployment of Sprinklr, preparing our customers for long term value realisation from their adoption of Sprinklr&rsquo;s technology.
</p><p></p><p>The candidate will possess the ability to gather customer requirements, design and propose complete solution offerings that clearly fit into customer&rsquo;s business requirements to solve their current pain points, alongside Sprinklr&rsquo;s account teams whilst also managing key internal metrics regarding profitability and margin. This role will report into the Director, Engagement Management EMEA.
</p><p></p><p><b>Main Responsibilities</b>
</p><ul><li><p>Partner with the Software Sales teams to scope and propose new services and support business, to grow existing accounts and secure new customers across our account portfolio with a particular focus on Contact Centre and CCaaS business across all verticals in the UK&amp;I market.</p></li><li><p>
Discover the requirements for Sprinklr clients to propose complete integrated service delivery offerings that clearly fit into customer&rsquo;s business requirements to solve their current pain points as well as long term operational models for multi-year adoption and value realisation
</p></li><li><p>Develop proposals and respond to RFPs/RFIs positioning recommendations for Sprinklr deployment strategies to enable swift value realisation as well as longer term services proposals for retained and operational services
</p></li><li><p>Lead executive services-sales presentations of Sprinklr services offerings, including at client locations, covering Sprinklr&rsquo;s UK&amp;I region.</p></li><li><p>
Document customer requirements, both technical and organisational, during the pre-sale cycle to inform a subsequent successful deployment of Sprinklr
</p></li><li><p>Create compelling commercial proposals utilising a range of Sprinklr and partner delivery resources whilst balancing profitability and margin with closing new business.</p></li><li><p>
Define Statements of Work that include scope, effort estimates &amp; timelines for the delivery of services that will help customers achieve stated business outcomes from their adoption of the Sprinklr platform
</p></li><li><p>Develop close plans, in collaboration with sales teams, for strategic opportunities and help drive opportunities to closure, including supporting negotiations with customer legal and procurement teams where required
</p></li><li><p>Develop relationships with colleagues in success, services, product, sales and other delivery stakeholders to ensure solutions proposed are comprehensive and have sign-off from delivery owners
</p></li><li><p>Develop relationships with key customers for growth and upside
</p></li><li><p>Update and manage pipeline and prepare revenue forecasts for Services and Success offerings
</p></li></ul><p></p><p><b>Desired Skills and Experience</b>
</p><ul><li><p>Previous experience in business development, professional services delivery or services sales</p></li><li><p>
Bachelor&rsquo;s degree required
</p></li><li><p>Fluency in English and Arabic required, additional languages beneficial</p></li><li><p>
Ability to work individually and as member of a team
</p></li><li><p>Decisive, quick thinking, reliable, and likes to take ownership
</p></li><li><p>Attention to detail but flexible with a can-do attitude
</p></li><li><p>Passion for solving client challenges and commitment to client delight
</p></li><li><p>Experience in contact center / customer service software industry is preferred
</p></li><li><p>Extremely strong written, verbal communication and presentation skills
</p></li><li><p>Competency working in a highly-matrixed environment
</p></li><li><p>Flexible and adaptable self-starter with strong relationship-building skills
</p></li><li><p>Takes initiative and approaches all tasks and projects proactively
</p></li><li><p>Ability to prioritise and complete multiple tasks with little to no supervision
</p></li><li><p>Requires the ability to work independently with substantial latitude for action and decision, while maintaining focus on achieving optimal outcomes for Sprinklr and for our customers</p></li></ul><p></p><p><b>
We focus on our mission</b>: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data &mdash; helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:</p><ul><li><p>
Lead a new category of enterprise software that we call Unified-CXM.</p></li></ul><ul><li><p>
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.</p></li><li><p>
Create a culture of customer obsession, with trust, teamwork, and accountability.</p></li></ul><p></p><p><b>
We believe in our product</b>: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything &mdash; and everyone &mdash; can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world&rsquo;s leading enterprise brands.</p><p></p><p><b><br>
We invest in our people</b>: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off &ndash; it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.</p><p></p><p>
To learn more about employee benefits by region, click here.</p><p></p><p>
To learn more about all-things-Sprinklr, visit our candidate resource hub here.</p><p></p><p><b>
EEO - Our philosophy</b>: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we&rsquo;re more innovative, creative, and successful.</p><p></p><p>
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.</p><p></p><p><br>
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.</p><p></p><p><b>
Warning about Recruiting Scams: </b>Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.
</p><p></p><p>If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.</p></div><p></p>

Lead Engagement Manager

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