client experience consultant

Oregon Tilth

<div><h4 class="jobSectionHeader">SUMMARY</h4>

The Client Experience Manager is a manager-level role responsible for leading Oregon Tilth&rsquo;s client experience strategy across the organic certification lifecycle, from applicant transition and onboarding through renewal, retention, service recovery, and long-term client partnership. This position strengthens lifecycle continuity, client retention, service standards, CRM visibility, escalation pathways, and cross-functional coordination to ensure clients and applicants experience Oregon Tilth as clear, responsive, coordinated, and mission-aligned.

The Client Experience Manager supervises the Administrative and Transaction Services Assistant and provides oversight for frontline applicant support, inquiry intake, readiness support, CRM tracking, onboarding coordination, and certification handoffs. This role ensures the applicant and client experience functions operate as a connected lifecycle strategy that supports growth, retention, service quality, operational accountability, and Oregon Tilth&rsquo;s brand promise.

The Client Experience Manager serves as a cross-functional leader and internal partner to Certification, Inspection, Quality and Accreditation, Accounting, Information Technology, Education and Advocacy, and Communications and Marketing. This role uses CRM data, client feedback, dashboard insights, retention trends, complaint and concern patterns, and service indicators to identify friction points, strengthen handoffs, support service recovery, and recommend improvements across the certification journey.<h4 class="jobSectionHeader"> 

DUTIES AND RESPONSIBILITIES</h4>

The responsibilities of the Client Experience Manager include, but are not limited to, the following:
<ul><li>Serve as the functional lead for Oregon Tilth&rsquo;s client and applicant experience strategy, ensuring continuity, clarity, responsiveness, and service quality across the organic certification lifecycle.</li><li>Supervise and provide functional oversight to the Administrative and Transaction Services Assistant, including assigning work, setting priorities, providing coaching, supporting performance feedback, monitoring workload, and ensuring alignment with service standards and organizational goals.</li><li>Lead the connection between Applicant Experience and Client Experience to support a seamless journey from initial inquiry to applicant onboarding, certification handoff, renewal readiness, and long-term client partnership.</li><li>Oversee applicant inquiry intake, lead follow-up, applicant readiness support, onboarding coordination, CRM tracking, applicant documentation, and certification handoffs to ensure prospective clients receive timely, accurate, and mission-aligned support.</li><li>Monitor applicant pipeline activity, including new inquiries, warm leads, high-priority prospects, applicants in onboarding, applicants awaiting follow-up, partner referrals, strategic opportunities, and complex or sensitive applicant situations.</li><li>Lead weekly applicant and client pipeline reviews to assess active leads, applicant status, client concerns, CRM accuracy, escalation needs, handoff status, response times, and workload capacity.</li><li>Steward the organic certification lifecycle from applicant inquiry and onboarding through renewal, mid-cycle updates, service recovery, and long-term client engagement.</li><li>Lead client journey mapping and lifecycle review across key organic certification touchpoints, service milestones, renewal phases, communication moments, onboarding steps, and operational handoffs to identify and improve friction points.</li><li>Lead proactive client retention efforts by strengthening long-term engagement, renewal readiness, trust-building, client health visibility, and lifecycle continuity across organic certification services.</li><li>Identify early indicators of dissatisfaction, service disruption, surrender risk, applicant drop-off, onboarding delays, or lifecycle instability, and coordinate proactive interventions that strengthen client confidence and retention.</li><li>Develop, monitor, and maintain client health indicators, applicant pipeline indicators, retention risk signals, service flags, conversion trends, renewal readiness markers, and escalation thresholds to improve lifecycle visibility and response planning.</li><li>Stabilize high-risk client and applicant situations through structured escalation support, expectation setting, issue coordination, follow-up tracking, and cross-functional communication.</li><li>Lead or oversee a centralized complaint, concern, and service recovery intake process that strengthens accountability, issue tracking, response consistency, documentation, and resolution planning.</li><li>Steward client and applicant feedback loops, including post-service feedback, voice-of-client insights, applicant experience insights, and service trend observations to identify opportunities for workflow, communication, and service improvements.</li><li>Lead post-inspection survey review and analysis to identify recurring pain points, service strengths, dissatisfaction trends, communication gaps, and opportunities for operational improvement.</li><li>Oversee CRM stewardship, lifecycle status visibility, applicant and client segmentation, workflow monitoring, data quality practices, communication triggers, retention tracking, and applicant pipeline reporting.</li><li>Partner closely with the Data and Reporting Analyst to support dashboard development, applicant and client experience reporting, retention transparency, lifecycle metrics, lead funnel visibility, onboarding trends, and operational-service insights.</li><li>Monitor and interpret client and applicant experience metrics, including retention trends, renewal readiness, surrender-risk indicators, lead conversion, applicant pipeline movement, onboarding outcomes, complaint patterns, service-level issues, lifecycle delays, response trends, and other relevant measures to support data-informed improvement.</li><li>Connect client and applicant experience insights with organic certification operations data, including workflow bottlenecks, delays, timeline predictability, capacity impacts, handoff gaps, and service-level risks that affect applicants and clients.</li><li>Define, reinforce, and monitor service standards, fulfillment expectations, communication expectations, response-time practices, and consistency across applicant-facing and client-facing organic certification touchpoints.</li><li>Lead implementation and refinement of fulfillment and service-level processes, including lifecycle handoffs, role clarity, communication expectations, escalation pathways, workflow documentation, and cross-department accountability points.</li><li>Work closely with Certification, Inspection, Quality and Accreditation, Accounting, Information Technology, Communications and Marketing, and Education and Advocacy to improve coordination, communication, applicant readiness, client retention, and service continuity.</li><li>Ensure applicants and clients receive clear, timely, accurate, audience-centered communication that supports understanding, readiness, accountability, and trust throughout the organic certification process.</li><li>Support applicant education and readiness efforts in collaboration with internal teams by helping develop, refine, or reinforce guidance, resources, templates, FAQs, webinars, workshops, and communications that prepare applicants for successful onboarding and certification.</li><li>Maintain and improve applicant-facing and client-facing templates, guidance language, referral language, follow-up communications, certification pathway explanations, timeline expectations, and commonly used resources.</li><li>Support long-term client engagement initiatives, including anniversary recognition, relationship reinforcement, lifecycle communications, renewal support, client education touchpoints, and other trust-building or retention-focused efforts.</li><li>Document recurring applicant and client issues, escalation pathways, service guidance, lifecycle pain points, handoff expectations, CRM practices, internal reference materials, and knowledge-sharing resources that improve consistency and continuity across teams.</li><li>Use applicant and client experience data, feedback, service trends, operational observations, and CRM insights to recommend and help implement practical improvements that strengthen lead conversion, onboarding outcomes, client retention, service quality, responsiveness, and lifecycle coordination.</li><li>Strengthen Oregon Tilth&rsquo;s applicant-centered, client-centered, and data-informed culture by ensuring applicant and client experience insights are monitored, communicated clearly, and used to inform decision-making, planning, and process improvement.</li><li>Contribute expertise to trainings, workshops, applicant education efforts, service planning efforts, internal process reviews, cross-functional planning conversations, and occasional presentations as assigned.</li><li>Maintain strong working knowledge of relevant certification pathways, regulation compliance context, applicant support practices, client lifecycle service practices, internal workflows, CRM systems, and organizational resources in order to provide accurate and effective guidance.</li><li>Coordinate and manage multiple applicant and client experience priorities, follow-ups, escalations, projects, requests, reporting needs, and special assignments in a timely and organized manner.</li><li>Perform other related duties as assigned.</li></ul> 

<h4 class="jobSectionHeader">
WORKING CONDITIONS</h4>

This position primarily works indoors. This is a fully remote work position.<h4 class="jobSectionHeader"> 
</h4>
<h4 class="jobSectionHeader">PHYSICAL REQUIREMENTS</h4>

N/A 
<h4 class="jobSectionHeader">
TRAVEL</h4>

This position may require limited travel. 
<h4 class="jobSectionHeader">
AAP/EEO STATEMENT</h4>

Oregon Tilth provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, genetics or genetic information, marital status, protected veteran status, disability, political belief, expunged juvenile record, or any other characteristic protected by federal, state or local law. This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned, to ensure workload coverage. Employees are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as organizational needs and requirements of the job change.<h4 class="jobSectionHeader"> 
QUALIFICATIONS AND EDUCATION REQUIREMENTS</h4>
<ul><li>Bachelor&rsquo;s degree in communications, business, public relations, agriculture, organizational leadership, customer experience, operations, nonprofit management, or a related field, or an equivalent combination of education and relevant professional experience.</li><li>Minimum of 7 years of progressively responsible professional experience in client experience, applicant experience, customer success, organic certification services, retention support, lifecycle coordination, CRM oversight, escalation management, regulated service environments, or a related field.</li><li>Minimum of 2 years of supervisory, team lead, functional leadership, project leadership, or staff coaching experience, preferably in a client-facing, applicant-facing, operations, certification, or service-focused environment.</li><li>Demonstrated experience leading or supporting client retention, applicant onboarding, lifecycle continuity, relationship management, service issue resolution, service recovery, and cross-functional coordination.</li><li>Demonstrated experience supporting or improving applicant pipelines, lead follow-up, applicant readiness, onboarding coordination, CRM tracking, certification handoffs, or customer/client journey processes.</li><li>Strong experience with CRM systems, client and applicant tracking, lifecycle visibility, workflow monitoring, data quality practices, pipeline reporting, and service-related reporting.</li><li>Experience using dashboards, reports, survey feedback, service indicators, applicant pipeline metrics, client health indicators, or client experience metrics to identify trends, evaluate performance, and support continuous improvement.</li><li>Strong client-facing and applicant-facing communication skills, including collaborative communication, expectation setting, issue resolution, de-escalation, follow-up, and the ability to explain complex processes clearly and effectively.</li><li>Strong project coordination, organizational, and time management skills, with the ability to manage multiple priorities, deadlines, follow-up needs, escalations, and cross-functional projects.</li><li>Strong analytical, problem-solving, and detail-oriented skills, with the ability to identify trends, assess service gaps, and recommend practical improvements.</li><li>Ability to work collaboratively across departments and with a wide range of internal and external stakeholders, including Certification, Inspection, Quality and Accreditation, Accounting, Information Technology, Communications and Marketing, Education and Advocacy, applicants, clients, and partners.</li><li>Ability to identify workflow inefficiencies, service gaps, communication breakdowns, lifecycle risks, applicant drop-off points, retention concerns, and capacity issues, and recommend improvements that strengthen the applicant and client experience.</li><li>Strong written and verbal communication skills, including the ability to prepare clear internal updates, recommendations, service guidance, process documentation, applicant-facing communications, and client-facing communications.</li><li>Ability to provide guidance, coaching, prioritization, and accountability support for staff or functional work areas within the applicant and client experience function.</li><li>Ability to work independently while contributing as a collaborative team member and functional leader in a dynamic, mission-driven environment.</li><li>Demonstrated commitment to inclusive, equitable, responsive, and high-quality service practices.</li></ul><ul><li> 
</li></ul><h4 class="jobSectionHeader">PREFERRED SKILLS/EDUCATION/EXPERIENCE
</h4><ul><li>Master's degree in business, customer experience, communications, organizational leadership, agriculture, public administration, operations, or a related field</li><li>Experience working in organic certification, regulated service environments, agriculture, food systems, nonprofit organizations, or mission-driven service settings</li><li>Experience with Salesforce, eCert, client lifecycle dashboards, retention reporting, or service performance metrics</li><li>Experience supporting complaint intake, escalation processes, client feedback systems, or service recovery practices</li><li>Experience with post-inspection surveys, satisfaction analysis, voice-of-client programs, or client experience intelligence efforts</li><li>Experience with fulfillment process improvement, service standards, workflow review, or lifecycle handoff coordination</li><li>Familiarity with USDA NOP compliance context, organic certification pathways, or public trust issues related to certification services</li><li>Experience collaborating across client-facing, organic certification, communications, data/reporting, and operations functions</li><li>Demonstrated commitment to inclusive, equitable, and high-quality service practices</li></ul></div>

Client Experience Manager

U.S. Bank

<div>At U.S. Bank, we&rsquo;re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at&mdash;all from Day One.<h2 class="jobSectionHeader">
Job Description</h2><div>
Client Relationship Consultants build relationships with customers, engaging them via multiple channels including in-person, by appointment, and virtually to provide the best possible counsel while adapting a digital first mindset. Strong client relationships are based on trust, assessing and attending to customers&rsquo; banking needs, obtaining and processing customer and account information, demonstrating and educating clients on available deposit and loan products and services, and recommending solutions based on each customer&rsquo;s unique goals and needs. 
 
Builds and fosters relationships with clients through proactive outreach and follow up, asking questions and learning about their financial needs, and banking channel preferences. Identifies solutions for new and existing clients based on their needs by effectively engaging and communicating with clients. Maintains a working knowledge of consumer and business banking products and services including digital products and services. Provides a consistent optimal client experience, including greeting clients and processing basic transactions. Develops collaborative partnerships with branch team members and partners to best serve clients. Opens new consumer and business accounts, completes service requests and submits credit applications. Proactively educates clients on emerging and self-service digital products and services to assist with meeting their financial needs. Leverages available resources and technologies to optimize the client experience and serve our clients with operational excellence and accuracy. 
 
This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. You will be subject to the required registration process, which includes a criminal background and credit check. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record, may result in a rescission of your offer or termination of employment.</div><div>
Basic Qualifications 
<ul><li>High school diploma or equivalent</li><li>Typically has a minimum three to four years of job-related, retail banking experience or a combination of experience and commensurate training</li></ul></div><div>
Preferred Skills/Experience 
<ul><li>Proven ability to build and foster relationships with clients through proactive outreach and follow up</li><li>Ability to effectively engage and communicate with clients</li><li>Thorough knowledge of applicable bank and branch policies, procedures and support systems</li><li>Proven customer service and interpersonal skills</li></ul>
- - Experience with using and demonstrating digital products and self-service technologies 
<ul><li>Ability to explore and identify a customer&rsquo;s true needs while leveraging a digital first mindset</li><li>Demonstrated basic level of proficiency in making appropriate recommendations that meet customer&rsquo;s needs both reactively and proactively</li><li>Experience in the financial services industry preferred</li></ul></div><div></div><div>
Location Expectation:
This role requires working from a U.S. Bank location for all scheduled work days.</div>
If there&rsquo;s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members&rsquo; whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:<ul><li>
Healthcare (medical, dental, vision)</li><li>
Basic term and optional term life insurance</li><li>
Short-term and long-term disability</li><li>
Pregnancy disability and parental leave</li><li>
401(k) and employer-funded retirement plan</li><li>
Paid vacation (from two to five weeks depending on salary grade and tenure)</li><li>
Up to 11 paid holiday opportunities</li><li>
Adoption assistance</li><li>
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law</li></ul>
Review our full benefits available by employment status here.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $23.19 - 28.35
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.</div>

Client Relationship Consultant 2 (Banker) - Englewood King Soopers (20 hrs)

Tap Payments

<div>About Tap
Tap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple, unified payment experiences. We need exceptional talent to help us on this journey. 
The Operations team 
 
Great ideas aren't enough. To build a truly global business, we need great experiences. Join our operations team and help build, operate, and scale our customer, financial and administrative operations across the Middle East and beyond. Yalla! let's do this 
 
As a Tapster you will:<ul><li>
Provide quality customer care to inbound calls, chat and emails</li><li>
Accurately categorize the reason for the customer call/chat</li><li>
Raise support tickets with complete information to enable tracking and resolution of customer requests</li><li>
Investigate and resolve customer complaints then close support tickets</li><li>
Maintain a database of customer information</li><li>
Escalate inquiries to the appropriate team</li><li>
Assist customers with registration or account creation</li><li>
Pass customer feedback onto the product or sales team to improve the organisation&rsquo;s offerings</li><li>
Respond promptly to customer inquiries</li><li>
Maintain a positive, empathetic, and professional attitude</li><li>
Capture customer satisfaction at the end of every interaction.</li><li>
Stay updated on emails and be updated and familiar with all supporting documents on the knowledge base</li><li>
Contribute positively towards the achievement of performance targets in all aspects of the team&rsquo;s activities</li><li>
Proactively provide solutions or improvements to Tap management that deliver improved complaints management processes for Tap Customers and where possible reduce the volume of complaints</li><li>
Support a good team and working environment by assisting fellow employees and participating constructively in team objectives.</li><li>
Work on a shift basis. (remote outside of business hours)</li><li>
Carry out other duties, as assigned based on the demands of the business and growth of the role 
</li></ul> 
What you will bring to the party:
<ul><li>Saudi national is a mandatory requirement for this role</li><li>
Bachelor&rsquo;s degree holder</li><li>
Ability to establish credibility and internal relationships</li><li>
Understanding of client/merchant/stakeholder care</li><li>
Awareness of how your role supports the business</li><li>
Enthusiasm for working in a growing fintech</li><li>
Ability to work in a team and follow daily tasks</li><li>
Skills and knowledge to actively participate in meetings</li><li>
Ability to deliver work on time</li><li>
Problem-solving and quick-thinking skills</li><li>
Ability to organize information and ask relevant questions</li><li>
Strong communication skills in English, with a preference for Arabic language ability</li></ul> 
 
 
Are you ready to shape the future of payments in MENA?</div>

Merchant Experience Consultant

MaxAccelerate

<div>Senior Account Executive &ndash; AI Software Sales, Maximo Talent &amp; Professional ServicesFully RemoteAbout DataMax AI &amp; MaxAccelerate
DataMax AI and MaxAccelerate are part of one of the most exciting and fast-growing technology groups currently operating in the enterprise software, AI, professional services and IBM Maximo market.
MaxAccelerate supports global enterprise clients with IBM Maximo, IBM MAS 8/9, Enterprise Asset Management, EAM, asset management, upgrade, implementation and managed services expertise.
DataMax AI provides advanced AI software, reporting, analytics, automation and data intelligence solutions designed specifically for IBM Maximo, MAS and enterprise asset management environments.
Together, we operate a specialist global Maximo network with access to over 2,000 experienced Maximo consultants, architects, developers, functional specialists, technical specialists, integration experts and MAS professionals.
We are now looking for a commercially driven Senior Account Executive who can combine business development, technical recruitment, client relationship management, professional services sales and AI software sales into one powerful 360-degree role.
This is a dream job for a seasoned IT technical recruiter, 360 recruitment consultant, senior recruitment consultant, technology recruiter or recruitment business developer who wants to pivot into AI software sales, secure a long-term career in enterprise technology, and move beyond traditional recruitment into a higher-value, future-focused sales role.
We are also very open to applications from candidates who already have experience in technology sales, software sales, SaaS sales, IT services sales, professional services sales, enterprise sales or solution sales.
If you are looking for a change, want to stay commercial, and want to use your recruitment, business development or software sales experience to break into AI, enterprise software and professional services sales, this role is built for you.
The Role
This is a joint role across DataMax AI and MaxAccelerate, focused on building relationships with IBM Maximo customers, developing new client opportunities, sourcing and presenting specialist Maximo talent, and learning how to sell AI software, analytics, automation and professional services into enterprise accounts.
You will identify companies using IBM Maximo, IBM MAS, Enterprise Asset Management, EAM and CMMS platforms. You will build relationships with maintenance, asset management, IT, transformation and operations leaders, and introduce them to our specialist Maximo consulting, recruitment, AI software and professional services capability.
You will also help recruit, qualify and manage experienced Maximo consultants globally, matching them to client requirements and helping us grow one of the strongest Maximo talent communities in the market.
This is a true 360 account development role covering:<ul><li>
AI software sales</li><li>
New business development</li><li>
Technical recruitment and candidate resourcing</li><li>
Client account management</li><li>
Maximo consultant network building</li><li>
Talent presentation and profile selling</li><li>
Professional services sales</li><li>
Pipeline generation and deal progression</li><li>
Long-term account growth</li></ul>
Key ResponsibilitiesBusiness Development, AI Software Sales &amp; Professional Services<ul><li>
Identify and target companies using IBM Maximo, IBM MAS, Enterprise Asset Management, EAM, CMMS and asset-intensive software platforms.</li><li>
Build a pipeline of enterprise clients across industries such as facilities management, utilities, transport, rail, aviation, manufacturing, energy, oil &amp; gas, public sector and real estate.</li><li>
Engage with CIOs, IT Directors, Asset Management Directors, Maintenance Directors, Reliability Managers, Operations Leaders and Procurement teams.</li><li>
Introduce MaxAccelerate&rsquo;s Maximo consulting, implementation, upgrade, support and professional services capability.</li><li>
Support the sale of DataMax AI software, AI reporting, analytics, dashboarding and automation solutions to Maximo clients.</li><li>
Learn how to position and sell AI software, SaaS, analytics and managed professional services into enterprise customers.</li><li>
Book discovery calls, qualify opportunities and progress sales conversations.</li><li>
Present specialist Maximo consultants and delivery teams to potential customers.</li><li>
Build long-term client relationships and become a trusted advisor in the Maximo, EAM and AI transformation market.</li></ul>
Technical Recruitment &amp; Resourcing<ul><li>
Source, qualify and build relationships with experienced Maximo consultants, Maximo developers, Maximo technical consultants, Maximo functional consultants, MAS architects, integration consultants, report developers, support consultants and EAM specialists.</li><li>
Manage and grow our existing network of over 2,000 Maximo professionals globally.</li><li>
Understand consultant skills, availability, rates, locations, project experience and suitability for client requirements.</li><li>
Match technical profiles to client opportunities.</li><li>
Sell consultant profiles, project teams and delivery capability into target accounts.</li><li>
Build specialist talent pools across IBM Maximo, MAS 8, MAS 9, Manage, Health, Predict, Mobile, Scheduler, BIRT, Cognos, integrations, OpenShift, Red Hat, cloud and enterprise systems.</li><li>
Support clients with contract, permanent, project-based and managed service hiring needs.</li></ul>
Account Management &amp; Market Building<ul><li>
Develop a strong understanding of the global Maximo and enterprise asset management ecosystem.</li><li>
Build relationships with IBM Business Partners, system integrators, consultancies and enterprise customers.</li><li>
Track client needs, hiring demand, upcoming upgrades, MAS migration projects and AI readiness opportunities.</li><li>
Support marketing campaigns, LinkedIn outreach, email sequences and account-based sales activity.</li><li>
Maintain accurate CRM records, pipeline updates, candidate notes and client activity.</li><li>
Work closely with senior leadership to shape go-to-market activity for both DataMax AI and MaxAccelerate.</li></ul>
Who This Role Is Perfect For
This role is ideal for someone from a technical recruitment, IT recruitment, software recruitment or 360 recruitment agency background who has strong business development experience and wants to move into a higher-value, long-term career in AI software sales and enterprise technology.
We are also very open to applications from candidates who already have experience in technology sales, software sales, SaaS sales, professional services sales, IT services sales, enterprise sales or solution sales.
Whether you come from recruitment or a software sales background, the most important thing is that you are highly commercial, proactive, confident with clients, and have a proven track record of meeting KPIs, exceeding targets and consistently delivering results.
You may currently be working as a:<ul><li>
360 Recruitment Consultant</li><li>
Senior IT Recruitment Consultant</li><li>
Technical Recruiter</li><li>
Technology Recruitment Consultant</li><li>
Software Recruitment Consultant</li><li>
Business Development Recruiter</li><li>
Account Manager &ndash; IT Recruitment</li><li>
Delivery Consultant with business development experience</li><li>
Recruitment Sales Consultant</li><li>
Enterprise Technology Recruiter</li><li>
Contract Recruitment Consultant</li><li>
Professional Services Sales Consultant</li><li>
Talent Solutions Consultant</li><li>
Software Sales Executive</li><li>
SaaS Account Executive</li><li>
Business Development Manager</li><li>
Technology Sales Consultant</li><li>
IT Services Sales Executive</li><li>
Enterprise Sales Executive</li><li>
Solution Sales Executive</li><li>
Account Executive</li><li>
Sales Development Representative ready for a step up</li><li>
Business Development Representative ready for a step up</li></ul>
This is a strong career move for someone who enjoys recruitment but wants to step into a more strategic, future-proof role selling AI software, enterprise software, consulting services and specialist technical capability.
It is also a strong opportunity for someone already in technology or software sales who wants to move into a specialist AI, enterprise asset management and professional services market with significant growth potential.
Why This Is an Exciting Career Move
This is not a standard recruitment role.
This is an opportunity to join one of the most up-and-coming technology groups in the current market and become part of a fast-growing business operating across AI software, enterprise technology, IBM Maximo, professional services and global technical talent solutions.
For the right person, this role offers a genuine career pivot from technical recruitment into AI software sales, while still allowing you to use the skills that have already made you successful: business development, client management, candidate sourcing, market mapping, profile selling, negotiation and relationship building.
You will not be starting from zero. You will be joining a business with an existing specialist Maximo network, live market demand, strong technology positioning and three highly cross-sellable service lines.
You will have the opportunity to sell across:<ul><li>
AI software and analytics solutions through DataMax AI</li><li>
Maximo consulting, upgrade and professional services through MaxAccelerate</li><li>
Specialist Maximo recruitment, resourcing and talent solutions through our global network</li></ul>
This gives you more than one route to earning commission, building accounts and growing long-term client value.
Benefits of Joining Us<ul><li>
Fully remote role with flexibility and autonomy.</li><li>
Opportunity to pivot from technical recruitment into AI software sales.</li><li>
Fast-track route into enterprise software, SaaS, AI and professional services sales.</li><li>
Strong commission opportunity across three cross-sellable service lines.</li><li>
Access to a global network of over 2,000 Maximo professionals.</li><li>
Opportunity to work in one of the most exciting areas of technology transformation: AI, automation, analytics and enterprise asset management.</li><li>
Long-term career security by moving into AI software and enterprise technology.</li><li>
Chance to work directly with senior leadership and influence the growth of the company.</li><li>
Opportunity to become an integral person within the group as the business expands.</li><li>
Clear opportunity for progression, promotion and increased responsibility for people who work hard, deliver results and achieve targets.</li><li>
Exposure to global enterprise clients, IBM Maximo customers, IBM Business Partners and major asset-intensive industries.</li><li>
Ability to build a specialist market and personal brand in a high-value niche.</li><li>
Opportunity to move beyond traditional recruitment and become a true enterprise technology account executive.</li><li>
Join a business at an early growth stage where high performers can make a real impact and grow with the company.</li><li>
Opportunity to be part of an exciting technology transformation in AI, enterprise software, asset management and digital operations.</li><li>
A career path that offers far more long-term security than traditional recruitment alone.</li></ul>
A Dream Career Move Into AI Software Sales
For the right person, this is a rare opportunity to pivot from technical recruitment into one of the fastest-growing areas of enterprise technology: AI software sales.
Instead of only placing candidates, you will be helping enterprise clients access specialist Maximo talent, consulting teams, professional services and AI software solutions that improve how they manage critical assets, maintenance, operations, reporting and decision-making.
You will be trained to sell AI software, analytics, automation, managed services and professional services into enterprise clients.
This role gives you a genuine path into:<ul><li>
AI software sales</li><li>
Enterprise account development</li><li>
SaaS sales</li><li>
Professional services sales</li><li>
IBM Maximo / MAS consulting sales</li><li>
Enterprise asset management technology</li><li>
Long-term strategic client development</li><li>
Senior commercial roles within a growing technology group</li></ul>
If you are a technical recruiter looking for a change, this is a chance to reposition your career into a more scalable, future-focused and commercially rewarding market.
Experience Required
We are looking for someone with:<ul><li>
Proven experience in IT recruitment, technical recruitment, software recruitment, professional services recruitment, technology sales, software sales, SaaS sales, IT services sales or enterprise solution sales.</li><li>
A proven track record of meeting KPIs, exceeding targets and consistently delivering commercial results.</li><li>
Strong business development experience, ideally selling into enterprise or mid-market clients.</li><li>
Experience opening new accounts, building pipeline and progressing sales conversations.</li><li>
Confidence speaking with clients, candidates and senior decision-makers.</li><li>
Ability to sell talent, services, software and capability &mdash; not just CVs.</li><li>
Strong LinkedIn, email, phone and networking skills.</li><li>
Good commercial understanding of day rates, margins, contract recruitment, permanent recruitment, consulting services, SaaS or professional services sales.</li><li>
Strong communication and relationship-building ability.</li><li>
A proactive, entrepreneurial and target-driven mindset.</li><li>
Desire to move further into AI software sales and enterprise technology.</li></ul>
Experience in IBM Maximo, EAM, asset management, Salesforce, enterprise software, AI, analytics, ERP, SAP, Oracle, ServiceNow, cloud, data or digital transformation recruitment/sales would be a major advantage, but full training will be provided.
Nice to Have<ul><li>
Experience recruiting for IBM Maximo, IBM MAS, EAM, CMMS, ERP, cloud, data, AI, analytics or enterprise software roles.</li><li>
Experience working with contractors or project-based consultants.</li><li>
Experience selling professional services, managed services, software solutions or implementation services.</li><li>
Understanding of enterprise clients, procurement cycles and consulting delivery models.</li><li>
Previous exposure to IBM, IBM Business Partners, Maximo consultancies or asset-intensive industries.</li><li>
Experience selling to CIOs, IT Directors, Asset Management Directors, Maintenance Directors, Operations Directors or Procurement teams.</li></ul>
What You Will Learn
This role is designed to give the right person a fast-track route from technical recruitment into AI software and enterprise solution sales.
You will be trained on:<ul><li>
IBM Maximo and IBM MAS market fundamentals.</li><li>
Enterprise Asset Management and asset-intensive industries.</li><li>
MaxAccelerate&rsquo;s Maximo consulting and professional services model.</li><li>
DataMax AI&rsquo;s AI software, reporting, analytics and automation solutions.</li><li>
How to sell AI software into enterprise clients.</li><li>
How to sell professional services and consulting solutions.</li><li>
How to structure Maximo consulting, resourcing and software deals.</li><li>
How to build and manage enterprise sales pipeline.</li><li>
How to position a 360-degree service model combining talent, consulting, AI software and professional services.</li></ul>
The Opportunity
This role is perfect for someone ambitious, commercial and hungry to grow.
We are looking for someone who wants to build something meaningful, not just take another job. As the group expands, there will be real opportunities for high performers to step into more senior commercial roles, lead accounts, build teams, own markets and become an integral part of the company&rsquo;s future growth.
People who work hard, deliver results, hit targets and show leadership will have a very real opportunity to progress quickly.
This is a chance to get into AI software sales early, work across multiple high-value service lines, earn strong commission, and build a long-term career in one of the most important technology markets in the world.
Keywords / Search Terms This Role Matches
AI Software Sales, Software Sales, SaaS Sales, Enterprise Software Sales, Technical Recruiter, IT Recruiter, 360 Recruitment Consultant, Senior Recruitment Consultant, Technology Recruitment Consultant, Software Recruiter, Recruitment Business Development, IT Recruitment Sales, Contract Recruitment, Professional Services Sales, Talent Solutions Consultant, Account Executive, Business Development Manager, IBM Maximo, Maximo Consultant, Maximo Developer, Maximo Technical Consultant, Maximo Functional Consultant, IBM MAS, MAS 8, MAS 9, Enterprise Asset Management, EAM, CMMS, Asset Management Software, IBM Business Partner, AI Sales, Consulting Services, Maximo Recruitment, Technical Resourcing, IT Services Sales, Technology Sales, Solution Sales, Enterprise Account Executive.
Job Advert Summary
DataMax AI and MaxAccelerate are looking for a commercially driven Senior Account Executive &ndash; AI Software Sales, Maximo Talent &amp; Professional Services.
This is a fully remote role and a unique opportunity for an experienced IT recruiter, technical recruiter, 360 recruitment consultant, software sales professional or technology sales professional to pivot further into AI software sales while using their recruitment, resourcing, business development, account management and client relationship experience.
You will build relationships with IBM Maximo clients, develop sales pipeline, source and present experienced Maximo consultants, and be trained to sell DataMax AI&rsquo;s AI software, analytics and professional services solutions into enterprise customers.
This is a rare chance to join a fast-growing technology group, sell across three cross-sellable service lines, earn strong commission, build long-term client accounts and secure a future-focused career in AI, enterprise software and technology transformation.
If you are a strong technical recruiter, software sales professional or technology business developer looking for a change and want a fast-track move into AI software sales, enterprise account development and professional services, this could be the perfect next step.</div>

Senior Account Executive - AI Software Sales & professional services

PBC Guru

Customer Experience Associate for a Book Club Startup -- RemoteAbout Library Speakers ConsortiumLibrary Speakers Consortium (LSC) is a Maryland-based organization, just outside Washington, D.C., on a mission to cultivate lifelong learning, cultural understanding, and community connection through exceptional literary experiences. We partner with more than 1,500 library systems across the U.S., Canada, Bermuda, and New Zealand to bring bestselling and award-winning authors directly to library patrons through virtual author talks. With more than 70 live events per year and on-demand access to recordings, our members can offer world-class author programming to over 26 million cardholders at an accessible price. We take care of all the heavy lifting so our library partners get all the credit. We are a division of the Perpetual Learning family. You can learn more about us at .About the RoleDo you love books, libraries, and authors? Library Speakers Consortium is seeking an exceptional Customer Experience Associate to join our passionate team. In this part-time, 100% remote role, you will be an integral part of growing our company and supporting our mission to connect library communities with the authors and ideas they love.You will support day-to-day operations, assist our operations team, and directly impact the customer experience for our growing network of libraries. If you are looking for a role where you can make a big impact in a fast-growing startup, this is the place for you.The position starts at $22 per hour with the opportunity to earn annual raises and bonuses.Responsibilities Include Supporting the LSC Operations Team Through:<ul><li>Answering general customer care emails</li><li>Schedule and run customer onboarding calls</li><li>Assist with coordinating, scheduling, and hosting routine check-in calls with libraries</li><li>Make regular phone calls to customer to address and maintain customer satisfaction</li><li>Assist in the development and maintenance of an effective customer care process</li><li>Maintaining contact lists</li><li>Facilitate and manage customer online communities</li><li>Supporting backend event production by filtering participant questions, changing scenes, troubleshooting issues, etc.</li><li>Available to support evening events up to 3 times per month, during evening hours (typically after 7 pm ET)</li><li>Setting up appointments</li><li>Providing ongoing support during the onboarding of new consortium members</li><li>Focus and experiment on how to improve the customer experience</li><li>Creating visually appealing emails, guides and other resources</li><li>Assist in building marketing and branding materials (i.e., event marketing, surveys, impact reports, social media strategies, etc.)</li><li>Entering and maintaining library data using a centralized company database</li><li>Remaining tech-forward in the digital workspace, and continuously explore using modern productivity tools to improve efficiency and internal processes</li><li>Other support as needed</li></ul>Qualifications:<ul><li>Are consistently available for 25 to 30 hours per week</li><li>Bachelor's Degree</li><li>Looking to be in a role like this for at least the next 3 years</li><li>Tech-savvy initiative-taker with a demonstrated capacity to work on projects with minimum supervision, understand objectives, and produce top-quality deliverables</li><li>Demonstrated ability to communicate effectively with an understanding of different approaches and best practices</li><li>Exceptional verbal and written communication skills</li><li>Demonstrated knowledge of business operations through previous work experience or internships</li><li>Excellent attention to detail</li><li>Adaptability and strong problem-solving skills</li><li>Excellent active listening skills</li><li>Ability to build rapport and collaborate with others within the company and externally</li><li>Demonstrated interest and experience with customer care and support</li><li>Ability to collect and analyze data, spot trends, evaluate and recommend tools to enhance programs</li><li>Commitment to collective learning, program design and iterative learning</li><li>Passion for reading many different kinds of books</li><li>Prior experience with video and live event production preferred</li><li>Prior experience with digital design platforms</li><li>Prior experience working in public libraries and/or K-12 schools preferred</li></ul>Do Not Apply If:<ul><li>You are not able to stretch yourself for new challenges</li><li>You dislike hard work</li><li>Supporting a startup isn't exciting for you</li><li>You don&rsquo;t love books and libraries</li></ul>Why Work for Library Speakers Consortium<ul><li>Chance to work in a fast paced and fast growing startup where you can expect to learn quickly and be challenged daily</li><li>Opportunity for significant responsibility supporting our Library Speakers Consortium program</li><li>Excellent growth and advancement opportunities</li><li>Completely virtual team so you can work from anywhere</li><li>Paid Time Off</li><li>Retirement savings with 4% company matching</li><li>Flexible working hours</li><li>Health insurance</li><li>Free books</li></ul>How to Apply:Please apply via our Google Form application here: https://forms.gle/tNWsSsqsmtJE6xMk6Applications will only be considered through the Google Form.Job Type: Part-timePay: From $22.00 per hourJob Type: Part-timePay: From $22.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li></ul>Work Location: Remote

Customer Experience Associate for a Book Club Startup -- Remote

Marsh McLennan Agency

<div><h2 class="jobSectionHeader">Company:</h2>
Marsh McLennan Agency
<h2 class="jobSectionHeader">Description:</h2>
Graham Company, a division of Marsh McLennan Agency, is an insurance brokerage and consulting firm committed to creating a healthy, safe, and prosperous tomorrow.
We value empathy, discipline, integrity, courage, and tenacity - and we are seeking professionals who share these values to join our team.
JOB FUNCTIONS &amp; RESPONSIBILITIES:
<ul><li>Act as the lead consultant on a book of business while also supporting a Claims Consultant&rsquo;s book of business. This is a hybrid role. The Responsibilities listed below will either be with guidance from a more senior Claims Consultant on the team or the responsibility will be solely on the Senior Associate Claims Consultant.</li>
<li>Review first reports of loss to identify the potential impact the claim may have on our client. For claims with higher potential impact or coverage issues, consult with Claims Consultant regarding coverage and overall management/direction and diary as appropriate to monitor.</li>
<li>Obtain the Renewal Strategy from the Account Manager Team and consult with the Claims Consultant regarding preparation of Customized Claims Servicing Standards and Claims Made Polling procedures.</li>
<li>Prepare the Unit Stat Review and Consult with the Claims Consultant on any significant trends or increases. Prepare claims status updates as required.</li>
<li>Participate and provide input for Internal Client Service Plans as directed by the Claims Consultant.</li>
<li>Assist in management of claims from first notice of loss to resolution, providing customer service to clients throughout the claims process, as directed by the Claims Consultant.</li>
<li>Communicate effectively with clients and carrier partners to gather necessary information, provide updates on claim status, and address any concerns promptly and professionally.</li>
<li>Serve as point of contact for clients regarding their claim inquiries.</li>
<li>Review Reservation of Rights/Denial Letters and the related policies, in preparation for the Claims Consultant.</li>
<li>Set up conference calls and provide required documentation for difficult claims at the direction of the Claims Consultant.</li>
<li>Evaluate/review monthly loss information as prepared by the Claims Assistant for both for accuracy and to identify trends and issues requiring follow up.</li>
<li>Prepare/review monthly open claim action plans and reports as directed by the Claims Consultant.</li>
<li>Review Suit Letters and Umbrella/Excess Notifications on behalf of the Claims Consultant.</li>
<li>Obtain and Review Claims Statuses/Loss Analysis/Claim Review Materials for Claims Strategy Meetings for the Claims Consultant.</li>
<li>Provide legacy claims support and management at the direction of the Claims Consultant</li>
<li>Assist with the handling and advocacy of Personal Lines claims (for current clients) at the direction of the Claims Consultant.</li>
<li>Provide feedback for Carrier Report Card review.</li>
<li>Collaborate with Internal Teams to ensure a comprehensive approach to claims handling.</li>
<li>Communicate relevant and important claim and loss information to Internal Teams as directed by the Claims Consultant.</li>
<li>Provide value added advice and assistance to clients on claim developments, changes in laws and procedures, etc. as directed by the Claims Consultant Provide Emergency Claims On call during monthly rotation.</li>
<li>Shadow and provide assistance, at the direction of the Claims Consultant, for prospect and new client onboarding meetings.</li>
<li>Participate in training and development opportunities to enhance professional skills, knowledge, and industry trends.</li>
<li>Such other duties and projects as may be established and assigned by The Graham Company&rsquo;s managerial personnel.</li>
</ul>JOB SPECIFICATIONS:
<ul><li>3 years of experience in a claims unit preferred or relevant education experience</li>
<li>Willingness to travel/visit clients as needed</li>
<li>Maintain valid driver&rsquo;s license or alternate, efficient and effective meant to visit clients.</li>
<li>Ability to exercise independent judgment and discretion.</li>
<li>Holds required and appropriate insurance license(s).</li>
<li>Excellent verbal and written communication skills.</li>
<li>Strong analytical, problem-solving, and presentation skills.</li>
<li>Ability to plan, prioritize, and organize effectively.</li>
<li>Professional Designation (CPCU/AIC) preferred.</li>
<li>Strong attention to detail required.</li>
<li>Excellent management skills and ability to deal with people.</li>
<li>High level of organization ability.</li>
<li>High degree of self-discipline and motivation.</li>
<li>Mature, professional and self-confident.</li>
<li>Professional demeanor.</li>
<li>Proficient in Graham standard computer applications.</li>
<li>Regular and predictable attendance in accordance with the limitations and reporting procedures established by The Graham Company from time to time.</li>
<li>Employees are required to be fit-for-duty which includes not being under the influence of drugs and/or alcohol. This includes any drugs that might impact an employee&rsquo;s ability to safely perform their job.</li>
</ul>The applicable base salary range for this role is $64,300 to $75,000.
 
The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
 
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com
Marsh McLennan and it affiliates are
EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
#MMAE
#LI-Hybrid</div>

Associate Claims Consultant

Legal Documents Clearing 

<ul><li>Communicating with clients via phone, by email and in person to offer documentation Services.</li><li>Performing initial background research and briefing the consultant</li><li>Seeing to administrative tasks like making copies and sending invoices</li><li>Attending clients alongside the Consultant and taking accurate notes on attestation</li><li>Organizing documents for attestatiom and handing over to consultant</li><li>Transcribing and proofreading legal documents Scheduling client appointments</li><li>Providing administrative support to manager enhance office effectiveness</li><li>Handling communication with clients.</li></ul>Job Type: Full-timePay: AED1,500.00 - AED2,000.00 per monthWork Location: In person

Admin Assistant | Office admin Male

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