client experience coordinator

Emory Healthcare

<div>Overview:

Be inspired. Be rewarded. Belong. At Emory Healthcare.
At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:<ul><li>
Comprehensive health benefits that start day 1</li><li>
Student Loan Repayment Assistance &amp; Reimbursement Programs</li><li>
Family-focused benefits</li><li>
Wellness incentives</li><li>
Ongoing mentorship, development, and leadership programs</li><li>
And more</li></ul>
Description: JOB DESCRIPTION: Serves as the point person ensuring consistent and clear communication regarding prospective surgical patients with physician. Assists in the development and assumes responsibility for the implementation of marketing and surgical consultation conversions for the practice, which includes relationship building with current and prospective patients, managing and successfully implementing surgical acceptance strategies, and development of a referral network. Serves as the point person ensuring proper communication with current and prospective surgical patients, with physician, staff colleagues, and referring physicians. Employee may work under general supervision and receives general guidance on work priority with substantial employee latitude. Converts surgical consultation patients to surgery and creates excitement about prospective surgery options. Develops physician referrals via monthly sales calls, follow-up correspondence, development of educational materials, and staff training. Serves as key contact for cosmetic surgery inquiries including those from patients, physicians, and staff members. Coordinates patient seminars, including invitations, presentations, refreshments, and strategic follow-up. Maintains the database of patients who have had surgery, and who have not, and targets specific contacts about services and products. Contributes website copy. Meets with physicians monthly to discuss the results of marketing programs, and review meaningful data. Effectively plans and executes pre and post consultation follow up with all patients; reports weekly progress to physician, if not more frequently. Develops and monitors internal systems (i.e., initiate new patient tracking, patient communication and correspondence, marketing budget, and referral source follow-up). Develops and maintains internal patient database; identifies target patients for target marketing, mailing and telephone calls. Reviews, confirms, and documents payments and insurance benefits related to services. Creates, estimates, and collects patient out of pocket payment obligations. Assist Patient Financial and Revenue Cycle management with fee schedule management, patient accounts resolution, management of rejected claims for third party payment, vendor payment resolution, etc. Serve as a resource to staff and financial departments by providing direction for billing, coding, vendors. Oversee quality improvement initiatives by consulting with organizations on related topics such as training criteria for staff, insurance changes for covered items, competitive pricing and related products and services vital to patient needs. Develops, implements and monitors patient focused service to promote a supportive and healing environment that enhances customer and staff satisfaction. Coordinates product promotions and advice to pre-op and post-op patients. Train additional administrative personnel (both initial and ongoing training). Serves as a role model of excellent customer service. Responds constructively to the needs of all those he/ she interacts with on a daily basis. Assesses and monitors customer satisfaction and responds promptly to voiced and identified concerns. Acts as an administrative resource/expert for all staff in the coordination of a patients care. Works collaboratively with section and Emory Clinic management in implementing strategies to see a statistically significant increase in patient satisfaction results each quarter. Works collaboratively with section management to actively investigate and remedy patient and customer complaints. Assists section management in monitoring customer satisfaction. Coordinates care for established patients and serves as the primary point of care for these patients and their families. Develops and coordinates a system which organizes the flow of patients from initial appointment through completion of their care experience. Collaborates with nursing and physician teams to ensure appropriate appointments are secured in a timely manner. This would include: Return visit coordination, Surgery and ancillary appointment scheduling. Works collaboratively with the nursing team to ensure timely return of clinical phone calls. Applies advanced interpersonal and communication skills in all interactions with patients, clinical personnel, administrative personnel and care providers. Demonstrates attitudes and behaviors which contribute to the smooth coordination of care and enhances each patient&Acirc;&iquest;s experience with Emory. Treats all individuals with dignity and respect and participates in activities to improve working relationships within the section. Actively participates in section activities such as staff meetings, supervisory meetings, patient satisfaction meetings etc. Manages workload and assignments effectively. Adapts well to changes and priority level of duties. Demonstrates flexibility with section and organizational needs. Performs all other duties as assigned.
 
 
MINIMUM QUALIFICATIONS: Bachelors Degree in communication/marketing/business emphasis preferred. Equivalent work experience in sales, marketing, business, customer service, hospitality, travel industry or with a surgical practice may be substituted in lieu of a bachelors degree. Two (2) years related experience in sales, marketing, business, customer service, hospitality, travel industry or with a surgical practice. Experience using various software packages including database applications, spreadsheets, and word processing.
 
 
PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing &amp; walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.
 
 
ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks. Additional Details:
<div>
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.</div><div></div><div> 
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare&rsquo;s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.</div></div>

Client Experience Coordinator

Innovo Home & Design

Bilingual Showroom Receptionist / Client Experience Coordinator (English &amp; Spanish)Innovo Home &amp; Design &ndash; Palm Beach &amp; Boynton Beach, FLInnovo Home &amp; Design is a growing high-end kitchen and cabinetry company with an in-house factory equipped with German machinery. We are looking for a bilingual (Spanish &amp; English) Showroom Receptionist / Client Experience Coordinator to join our team and represent our brand in the showroom.This role is ideal for someone who enjoys working with people, providing excellent customer service, and wants to grow within the interior design industry.Locations Available:<ul><li>Palm Beach, FL</li></ul><ul><li>Boynton Beach, FL</li></ul>Responsibilities:Welcome clients entering the showroom and create a professional first impressionOffer clients coffee or refreshments and make them feel comfortableShow clients around the showroom while they wait for a designerAnswer phone calls and assist with basic front desk communicationSchedule appointments and follow up with clients when neededAssist with general administrative and secretary tasksSupport the design team with basic showroom assistanceRequirements:Fluent in Spanish and English (required)Friendly, professional, and well-presentedStrong communication and organizational skillsComfortable interacting with clients in person and over the phoneBasic computer and office skillsInterest in interior design, kitchens, or home design is a plusGrowth Opportunity:Innovo Home &amp; Design is a fast-growing company. This role can grow into a kitchen designer or showroom specialist position for the right candidate.Position: Full-timeCompensation: Competitive salary based on experienceJob Type: Full-timePay: $15.00 per hourExperience:<ul><li>Customer service: 1 year (Preferred)</li></ul>Work Location: In person

Bilingual Showroom Receptionist / Client Experience Coordinator

NEXGEN LONGEVITY CLINIC

We are seeking a professional Client Experience Coordinator &ndash; Wellness &amp; IV Therapy Clinic to join our team. The ideal candidate will be the first point of contact for our company, providing excellent customer service and administrative support.Duties<ul><li>Greet and welcome guests in a friendly and professional manner</li><li>Answer and direct phone calls promptly</li><li>Manage email correspondence and respond to inquiries</li><li>Perform data entry tasks with accuracy and efficiency</li><li>Maintain a tidy and organized front desk area</li><li>Assist with administrative tasks</li><li>Schedule appointments and manage calendars</li><li>Handle incoming and outgoing mail, phone calls and clients.</li><li>Utilize computerized systems for various office tasks</li></ul>Experience<ul><li>Proven experience in office management and administrative roles</li><li>Strong time management skills to prioritize tasks effectively</li><li>Proficiency in Google Suite for document management and communication</li><li>Excellent phone etiquette and communication skills</li><li>Ability to perform data entry accurately and efficiently</li><li>Prior experience in customer service is preferred (3 years)</li><li>Strong proofreading skills for reviewing documents before distribution.</li></ul>QualificationsRequired<ul><li>Previous front desk, receptionist, or administrative experience (medical clinic, wellness clinic, spa, or fitness environment preferred)</li><li>Excellent customer service and communication skills</li><li>Strong organizational and multitasking abilities</li><li>Comfortable using EHR systems, scheduling software, and office technology</li><li>Ability to handle patient check-in, scheduling, and payment processing</li><li>Professional appearance and positive, welcoming demeanor</li><li>Ability to maintain patient confidentiality and HIPAA compliance</li><li>Strong attention to detail and accuracy with administrative tasks</li></ul>Preferred<ul><li>Experience working in a medical clinic, wellness clinic, med spa, or fitness facility</li><li>Familiarity with IV therapy services, vitamin injections, or wellness programs</li><li>Basic understanding of supplements, vitamins, and their benefits (energy, immune support, recovery, hydration, metabolic health)</li><li>Interest in functional medicine, preventive health, and longevity</li><li>Experience with insurance verification, patient intake, and medical documentation</li></ul>Ideal Candidate<ul><li>Passionate about health, wellness, and helping people feel their best</li><li>Interested in learning about vitamin therapy, metabolic health, and functional medicine</li><li>Comfortable educating patients about NEXGEN services and guiding them through available treatments</li><li>Able to create a high-end, welcoming experience for every patient</li></ul>Candidates with a personal interest in wellness, fitness, nutrition, or functional medicine are highly encouraged to apply.Job Types: Full-time, ContractPay: $11.50 - $13.50 per hourBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li></ul>Schedule:<ul><li>4 hour shift</li><li>Weekends as needed</li></ul>Work Location: In person

Client Experience Coordinator – Wellness & IV Therapy Clinic

We are seeking a professional Client Experience Coordinator &ndash; Wellness &amp; IV Therapy Clinic to join our team. The ideal candidate will be the first point of contact for our company, providing excellent customer service and administrative support.Duties<ul><li>Greet and welcome guests in a friendly and professional manner</li><li>Answer and direct phone calls promptly</li><li>Manage email correspondence and respond to inquiries</li><li>Perform data entry tasks with accuracy and efficiency</li><li>Maintain a tidy and organized front desk area</li><li>Assist with administrative tasks</li><li>Schedule appointments and manage calendars</li><li>Handle incoming and outgoing mail, phone calls and clients.</li><li>Utilize computerized systems for various office tasks</li></ul>Experience<ul><li>Proven experience in office management and administrative roles</li><li>Strong time management skills to prioritize tasks effectively</li><li>Proficiency in Google Suite for document management and communication</li><li>Excellent phone etiquette and communication skills</li><li>Ability to perform data entry accurately and efficiently</li><li>Prior experience in customer service is preferred (3 years)</li><li>Strong proofreading skills for reviewing documents before distribution.</li></ul>QualificationsRequired<ul><li>Previous front desk, receptionist, or administrative experience (medical clinic, wellness clinic, spa, or fitness environment preferred)</li><li>Excellent customer service and communication skills</li><li>Strong organizational and multitasking abilities</li><li>Comfortable using EHR systems, scheduling software, and office technology</li><li>Ability to handle patient check-in, scheduling, and payment processing</li><li>Professional appearance and positive, welcoming demeanor</li><li>Ability to maintain patient confidentiality and HIPAA compliance</li><li>Strong attention to detail and accuracy with administrative tasks</li></ul>Preferred<ul><li>Experience working in a medical clinic, wellness clinic, med spa, or fitness facility</li><li>Familiarity with IV therapy services, vitamin injections, or wellness programs</li><li>Basic understanding of supplements, vitamins, and their benefits (energy, immune support, recovery, hydration, metabolic health)</li><li>Interest in functional medicine, preventive health, and longevity</li><li>Experience with insurance verification, patient intake, and medical documentation</li></ul>Ideal Candidate<ul><li>Passionate about health, wellness, and helping people feel their best</li><li>Interested in learning about vitamin therapy, metabolic health, and functional medicine</li><li>Comfortable educating patients about NEXGEN services and guiding them through available treatments</li><li>Able to create a high-end, welcoming experience for every patient</li></ul>Candidates with a personal interest in wellness, fitness, nutrition, or functional medicine are highly encouraged to apply.Job Types: Full-time, ContractPay: $11.00 - $12.50 per hourBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li></ul>Schedule:<ul><li>4 hour shift</li><li>Weekends as needed</li></ul>Work Location: In person

<div>:
<div>
This position is focused on capturing and analyzing data for the Client Experience team. Must be comfortable working with data + communicating and collaborating with leaders throughout the company with a high level of accountability.</div>
WHAT YOU WILL BE DOING:
<ul><li>Analyzing data to influence decision making and strategic planning.</li><li>
Provides reporting, trends and analysis to leadership on a daily, weekly, and monthly basis to ensure Teams are hitting our company goals and KPIs.
</li><li>Completes ad-hoc reporting request in a timely manner as they come in from various business units throughout the company.</li><li>
Finds efficiencies to improve processes.</li><li>
Holds meetings to discuss technical requirements and ensure proposed solutions meet the needs of the business requesting reporting.</li><li>
Tests and ensures reporting and processes work as intended.</li><li>
Builds and designs new metrics and reporting as needed for new initiatives.</li></ul>
WHAT WE NEED FROM YOU:
<div>
Must Have Qualifications:</div><ul><li>
High School Degree or equivalent</li><li>
1+ year(s) experience in customer or client service</li><li>
Advanced math experience strongly preferred.</li><li>
Strong excel skills.</li><li>
Comfortable with coding languages like python.</li><li>
Strong mentorship skills &ndash; you can teach newer team members how to learn.</li><li>
Excellent written and verbal communication skills.</li><li>
Excellent organizational and time management skills.</li><li>
Ability to multi-task and successfully work in a fast-paced, self-directed environment.</li></ul>
THE PLACE &amp; THE PERKS:
<div>
Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It&rsquo;s all happening on UWM&rsquo;s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.</div><div></div><div> 
It&rsquo;s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It&rsquo;s at the very heart of how we treat each other, our clients and our community. Whether it&rsquo;s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.</div><div></div> 
From the team member that holds a door open to the one that helps guide your career, you&rsquo;ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you&rsquo;ll be welcomed here. Accepted here. And empowered to Be You Here.<div> 
More reasons you&rsquo;ll love working here include:
</div><ul><li>Paid Time Off (PTO) after just 30 days
</li><li>Additional parental and maternity leave benefits after 12 months
</li><li>Adoption reimbursement program
</li><li>Paid volunteer hours
</li><li>Paid training and career development
</li><li>Medical, dental, vision and life insurance
</li><li>401k with employer match
</li><li>Mortgage discount and area business discounts
</li><li>Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
</li><li>Wellness area, including an in-house primary-care physician&rsquo;s office, full-time massage therapist and hair salon
</li><li>Gourmet cafeteria featuring homemade breakfast and lunch
</li><li>Convenience store featuring healthy grab-and-go snacks
</li><li>In-house Starbucks and Dunkin</li><li>
Indoor/outdoor caf&eacute; with Wi-Fi</li></ul>
DISCLAIMER: All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is &quot;at-will.&quot; UWM is an Equal Opportunity Employer. By selecting &ldquo;Apply for this job online&rdquo; you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.</div>

Client Experience Insights Coordinator

Unleashed Dog Camp

West Seattle Wonder Dogs is a locally owned dog training business. We provide private and group training classes as well as group socialization for puppies, teens and adult dogs.We&rsquo;re looking for an Administrative &amp; Client Experience Coordinator to help keep the business running smoothly while supporting our clients, community, and daily operations.This role is ideal for someone who is creative, independent, detail oriented, enjoys working with people, and takes pride in making processes efficient and effective.This position includes a mix of remote work and occasional in-person tasks in West Seattle.Responsibilities include:<ul><li>Onboarding new clients and supporting the retention of current clients</li><li>Responding to client emails and voice messages</li><li>General administrative support</li><li>Following up with potential leads</li><li>Posting and engaging on social media</li><li>Formatting and scheduling newsletters</li><li>Tracking and celebrating dog birthdays, pet related holidays, etc.</li><li>Data entry and creating reports</li><li>Communicating with neighboring small businesses to collaborate on events</li></ul>Training will be provided as needed.Bonus Skills (Not Required)<ul><li>Creating Canva templates</li><li>Editing or creating social media reels</li><li>Event planning (dog birthday parties, community events, partnerships)</li><li>Basic payroll or bookkeeping support</li><li>Capturing photo/video content of dogs and classes in person</li></ul>We&rsquo;re looking for someone who is:<ul><li>Highly organized and detail oriented</li><li>A proactive problem solver</li><li>Comfortable communicating with clients</li><li>Able to keep track of multiple moving pieces</li><li>Friendly, kind, and patient with people and dogs</li><li>Comfortable working both independently and collaboratively</li><li>Interested in helping improve processes and systems over time</li></ul>Note that we are a team of diverse individuals. We expect anyone joining us to be respectful of other people's race, gender, gender identity, religion, age, physical and neurological differences and sexual orientation.Pay: $23.00 - $25.00 per hourBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li><li>Paid time off</li></ul>Work Location: Hybrid remote in Seattle, WA 98136

Client Care Coordinator/Administrative Assistant

Sunset Porsche Audi

<div>
 
 
 Front Desk &amp; Administrative Coordinator (Porsche/Audi)
 
 
 Full Time | On-Site
 
 Beaverton, OR
 
 
 
 
 
 
 
 
 Pay:
 
 &nbsp;$25.00 &ndash; $26.00 per hour (based on experience)
 
 
 
 
 Schedule:
 
 40 hours per week
 
 
 
 Weekends: Saturday + Sunday (Front Desk / Client Experience)
 
 Weekdays: 3 days (Administrative Support &ndash; Dealership Operations)
 
 
 
 
 Join Porsche Beaverton and Audi Beaverton in a high-visibility role that combines client experience with operational support across two of the world&rsquo;s most respected luxury automotive brands.
 
 
 This role sits at the center of the dealership experience, serving as the first impression for clients on weekends while supporting internal operations and leadership during the week.
 
 You will be both the face of the business and a key behind-the-scenes partner helping drive organization, execution, and consistency across the dealership.
 
 
 
 
 What You&rsquo;ll Do:
 
 
 
 
 
 Front Desk / Client Experience (Weekends)
 
 
 
 <ul>
 
 <li>
 Greet and welcome clients promptly and professionally.
 </li>
 
 <li>
 Direct and escort clients to the appropriate department or team member.
 </li>
 
 <li>
 Introduce clients to Sales Specialists as needed.
 </li>
 
 <li>
 Offer refreshments and ensure a comfortable guest experience.
 </li>
 
 <li>
 Answer and route incoming calls or take accurate messages.
 </li>
 
 <li>
 Complete service follow-up calls as assigned.
 </li>
 
 <li>
 Maintain caf&eacute;, coffee stations, and client-facing areas.
 </li>
 
 </ul>
 
 
 
 Administrative Support (Weekdays)
 
 
 
 <ul>
 
 <li>
 Provide administrative support across Porsche Beaverton and Audi Beaverton.
 </li>
 
 <li>
 Assist with marketing execution, internal communications, and operational follow-through.
 </li>
 
 <li>
 Support event coordination, campaigns, and brand initiatives.
 </li>
 
 <li>
 Coordinate with internal teams and external vendors.
 </li>
 
 <li>
 Maintain organization of documents, files, and shared resources.
 </li>
 
 <li>
 Support dealership leadership and department teams with accuracy and consistency.
 </li>
 
 </ul>
 
 
 
 
 What We&rsquo;re Looking For:
 
 
 
 <ul>
 
 <li>
 2+ years of experience in an administrative, receptionist, or similar support role.
 </li>
 
 <li>
 Strong organizational, time-management, and multitasking skills.
 </li>
 
 <li>
 Professional communication skills with a polished, client-facing presence.
 </li>
 
 <li>
 Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
 </li>
 
 <li>
 Tech-savvy and adaptable; Google Workspace familiarity is a plus.
 </li>
 
 <li>
 Ability to work independently while collaborating across teams.
 </li>
 
 <li>
 Strong attention to detail and follow-through.
 </li>
 
 <li>
 Automotive, luxury retail, or corporate experience preferred.
 </li>
 
 <li>
 Ability to lift/move supplies up to 20 lbs.
 </li>
 
 <li>
 Positive attitude and strong service orientation.
 
 
 </li>
 
 </ul>
 
 
 
 Benefits:
 
 
 
 <ul>
 
 <li>
 Medical, Dental, and Vision insurance
 </li>
 
 <li>
 Life insurance
 </li>
 
 <li>
 PTO after 90 days of employment
 </li>
 
 <li>
 Paid Holidays
 </li>
 
 <li>
 Career advancement opportunities
 </li>
 
 <li>
 Employee discount programs
 </li>
 
 </ul>
 
 
 
 
 
 
 
 
 
 
 About Porsche Beaverton &amp; Audi Beaverton:
 
 
 
 
 Since 1980, Sunset Imports has proudly represented some of the world&rsquo;s most respected automotive brands. Porsche Beaverton and Audi Beaverton are united by a shared commitment to excellence, professionalism, and community engagement throughout the Portland metro area.
 
 Our people are central to our success. If you&rsquo;re excited to contribute to a culture of high standards and strong execution, we invite you to apply and become part of the Sunset Imports legacy.
 
 If you are ready to represent two of the world&rsquo;s most respected performance-luxury brands and thrive in a high-expectation, high-reward environment, apply today!
 
 
 
 
 All roles at Sunset Porsche Audi are on-site and in person, reflecting our premium retail environment and our commitment to delivering an exceptional experience for both internal teams and external clients. This is where presence, precision, and service excellence matter. Non-exempt roles are typically scheduled for approximately 40 plus hours per week, and exempt roles for approximately 45 to 50 plus hours per week.
 
 
 Sunset Imports is an Equal Opportunity Employer, dedicated to maintaining a drug-free workplace. All employment is contingent on successful completion of a drug test and background screening. We participate in E-Verify.
 
</div>

Front Desk & Administrative Coordinator (Porsche/Audi)

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Front Desk & Administrative Coordinator (Porsche/Audi)