client experience manager

Unilever

<div>
 Unilever is currently hiring for
 
 Customer Experience Manager!
 
 
 
 
 Function:
 
 Supply Chain
 
 
 
 Reports to:
 
 Customer Experience &amp; Logistics Director - Turkiye &amp; UNICA
 
 
 
 Scope:
 
 T&uuml;rkiye
 
 
 
 Location:
 
 Umraniye
 
 
 
 Terms &amp; Conditions:
 
 Local Tems, Full time
 
 
 
 About Unilever
 
 
 
 With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world.
 
 
 At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future.
 
 
 
 Job Purpose
 
 
 
 Find your purpose at Unilever. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues in a truly global and diverse culture to ultimately become a better you. If you are an expert in communication and willing to work in collaboration with our customers to grow together and ensure sustainable excellence in customer experience carrying the flag for being #1 supplier, then this role is just for you.
 
 
 
 What Will Your Main Responsibilities Be
 
 
 
 This role leads the Customer Experience team for Turkey, which is a broad team of 30 people, responsible for all BUs and channels.
 
 
 
 Main Responsibilities Of The Role Are
 
 
 
 <ul>
 <li>
 #1 Supplier leadership and coordination both internally and externally
 </li>
 <li>
 Representation of customer centric decision making in operations
 </li>
 <li>
 Ensure acting as one big team targeting global Demand Creation agenda with our customers via both people engagement &amp; communication and data connectivity.
 </li>
 <li>
 Customer connectivity strategy evolvement and execution
 </li>
 <li>
 Defining key priorities and agenda to ensure continuous improvement in customer experience.
 </li>
 <li>
 Cross functional representation of Customer Experience agenda
 </li>
 <li>
 Ensure operational Excellence for sustainable service improvement
 </li>
 <li>
 Design and lead digitalization agenda to support customer connectivity and operational effectiveness
 </li>
 <li>
 Establish customer centric performance management culture
 </li>
 <li>
 Support team development and upskilling for future proof Customer Experience
 
 
 </li>
 </ul>
 
 Experiences &amp; Qualifications
 
 
 
 WHAT YOU WILL NEED TO SUCCEED
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in operations / Logistics / Business / Engineering or equivalent experience
 </li>
 <li>
 5+ years of leadership or management experience in Supply Chain
 </li>
 <li>
 Internal and external stakeholder management is preferred.
 </li>
 <li>
 Communication, collaboration and empowerment is a must.
 </li>
 <li>
 Strategic thinking and future fit process and design capabilities are crucial.
 </li>
 <li>
 Solution generation expertise and out of the box thinking are required.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Collaboration catalyst
 </li>
 <li>
 Being a driver of change
 </li>
 <li>
 Strong leadership skills for proactive management and communication of business opportunities and risks
 </li>
 <li>
 Business acumen with multi-functional experience
 </li>
 <li>
 Digital thinking
 </li>
 <li>
 Agile decision making
 </li>
 <li>
 Excellent Turkish and English communication skills, both written and verbal
 
 
 </li>
 </ul>
 
 Leadership
 
 
 
 <ul>
 <li>
 You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins.
 </li>
 <li>
 You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.
 </li>
 <li>
 Critical SOL (Standards of Leadership) Behaviors
 </li>
 <li>
 PERSONAL MASTERY: Sets high standards for themselves. Has emotional intelligence to take feedback, manage mood and motivations, and build empathy for others.
 </li>
 <li>
 PASSION FOR HIGH PERFORMANCE: Generates intensity and focus to motivate people to deliver results at speed. Takes personal responsibility and accountability for execution and results.
 </li>
 <li>
 TALENT CATALYST: Invests in people &ndash; coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best.
 </li>
 <li>
 PURPOSE &amp; SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
 </li>
 <li>
 CONSUMER LOVE: Invests time inside and outside to understand the needs of consumers.
 </li>
 <li>
 BUSINESS ACUMEN: Creates sustainable growth with purpose, engaging different partners across the system for change.
 
 
 </li>
 </ul>
 Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
 
 
 Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
</div>

Customer Experience Manager Turkiye

MAD Parfumeur

<div>
 
 
 About Us
 
 
 
 Mad Parfumeur is one of the leading players in the Turkish perfume and cosmetics industry. We are currently seeking an experienced
 
 Customer Experience (CRM) Manager
 
 to join our dynamic team in Istanbul. This position will oversee the full spectrum of customer experience management, covering both physical stores and digital sales channels (D2C). Under the umbrella of Customer Experience (CRM), this role will lead three core areas&mdash;Customer Service &amp; Notification Management (CMS), Loyalty &amp; Communication Programs, and Data Analytics &amp; Insights&mdash;to enhance customer engagement, loyalty, and satisfaction through data-driven strategies and seamless omnichannel operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Service &amp; Notification Management (CMS)
 
 
 
 &bull; Lead the establishment, development, and operation of the customer feedback and notification management system
 
 
 &bull; Monitor and report customer satisfaction through CMS tools and dashboards
 
 
 &bull; Design, conduct, and analyze NPS and customer satisfaction surveys
 
 
 &bull; Manage customer feedback from all touchpoints, ensuring timely resolution and reporting of recurring issues
 
 
 &bull; Collaborate with internal teams to turn feedback into actionable service improvement initiatives
 
 
 
 
 
 
 Loyalty &amp; Communication Programs (CRM)
 
 
 
 &bull; Develop and manage the company&rsquo;s customer loyalty platform and engagement strategies
 
 
 &bull; Create dynamic customer segmentation models and track behavioural insights
 
 
 &bull; Design and execute micro-targeted campaigns to increase customer retention, frequency, and basket size
 
 
 &bull; Manage content creation and distribution across channels (email, SMS, push notifications, etc.)
 
 
 &bull; Work closely with Sales, Marketing, and E-Commerce teams to continuously improve the customer journey
 
 
 
 
 
 
 Data Analytics &amp; Insights (CDP / Analytics)
 
 
 
 &bull; Lead the setup, enhancement, and management of the Customer Data Platform (CDP)
 
 
 &bull; Ensure accuracy, security, and usability of customer data for strategic decision-making
 
 
 &bull; Analyze customer behaviours, identify growth opportunities, and provide actionable insights
 
 
 &bull; Create regular analytical reports and dashboards to track key CRM and experience metrics
 
 
 &bull; Partner with cross-functional teams to develop predictive models and customer-centric business cases
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in business administration, Marketing, Statistics, Industrial Engineering, or a related field
 
 
 &bull; Minimum 5 years of experience in customer loyalty, CRM, or customer experience management, preferably in the retail industry
 
 
 &bull; Minimum 3 years of experience in customer feedback or notification systems (in-house or outsourced)
 
 
 &bull; Strong command of data analysis, segmentation, and reporting
 
 
 &bull; Hands-on experience with CDP/CRM and campaign management tools (preferably MS Dynamics, Nebim V3, SAP ERP)
 
 
 &bull; Experience in e-commerce or retail operations preferred
 
 
 &bull; Strategic mindset with strong planning, communication, and leadership skills
 
 
 &bull; Fluent in English
 
 
 
 
 
 
 Why Join Us?
 
 
 
 At Mad Parfumeur, you will play a leading role in shaping the brand&rsquo;s customer experience strategy by combining technology, insight, and creativity. You will lead cross-functional initiatives that bridge data analytics, personalized communication, and service excellence&mdash;ensuring that every interaction strengthens our connection with customers and drives sustainable growth.
 
</div>

Customer Experience (CRM) Manager

<div>Unilever is currently hiring for Customer Experience Manager! 
Function: Supply Chain 
Reports to: Customer Experience &amp; Logistics Director - Turkiye &amp; UNICA 
Scope: T&uuml;rkiye 
Location: Umraniye 
Terms &amp; Conditions: Local Tems, Full time 
ABOUT UNILEVER 
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world. 
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future. 
 
JOB PURPOSE 
Find your purpose at Unilever. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues in a truly global and diverse culture to ultimately become a better you. If you are an expert in communication and willing to work in collaboration with our customers to grow together and ensure sustainable excellence in customer experience carrying the flag for being #1 supplier, then this role is just for you. 
 
WHAT WILL YOUR MAIN RESPONSIBILITIES BE 
This role leads the Customer Experience team for Turkey, which is a broad team of 30 people, responsible for all BUs and channels. 
Main responsibilities of the role are:<ul><li>
#1 Supplier leadership and coordination both internally and externally</li><li>
Representation of customer centric decision making in operations</li><li>
Ensure acting as one big team targeting global Demand Creation agenda with our customers via both people engagement &amp; communication and data connectivity.</li><li>
Customer connectivity strategy evolvement and execution</li><li>
Defining key priorities and agenda to ensure continuous improvement in customer experience.</li><li>
Cross functional representation of Customer Experience agenda</li><li>
Ensure operational Excellence for sustainable service improvement</li><li>
Design and lead digitalization agenda to support customer connectivity and operational effectiveness</li><li>
Establish customer centric performance management culture</li><li>
Support team development and upskilling for future proof Customer Experience</li></ul> 
WHAT YOU WILL NEED TO SUCCEED 
Experiences &amp; Qualifications<ul><li>
Bachelor&rsquo;s degree in operations / Logistics / Business / Engineering or equivalent experience</li><li>
5+ years of leadership or management experience in Supply Chain</li><li>
Internal and external stakeholder management is preferred.</li><li>
Communication, collaboration and empowerment is a must.</li><li>
Strategic thinking and future fit process and design capabilities are crucial.</li><li>
Solution generation expertise and out of the box thinking are required.</li></ul> 
Skills<ul><li>
Collaboration catalyst</li><li>
Being a driver of change</li><li>
Strong leadership skills for proactive management and communication of business opportunities and risks</li><li>
Business acumen with multi-functional experience</li><li>
Digital thinking</li><li>
Agile decision making</li><li>
Excellent Turkish and English communication skills, both written and verbal</li></ul> 
Leadership<ul><li>
You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins.</li><li>
You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.</li></ul><div><ul><li> 
Critical SOL (Standards of Leadership) Behaviors</li></ul></div><ul><li>
PERSONAL MASTERY: Sets high standards for themselves. Has emotional intelligence to take feedback, manage mood and motivations, and build empathy for others.</li><li>
PASSION FOR HIGH PERFORMANCE: Generates intensity and focus to motivate people to deliver results at speed. Takes personal responsibility and accountability for execution and results.</li><li>
TALENT CATALYST: Invests in people &ndash; coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best.</li><li>
PURPOSE &amp; SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.</li><li>
CONSUMER LOVE: Invests time inside and outside to understand the needs of consumers.</li><li>
BUSINESS ACUMEN: Creates sustainable growth with purpose, engaging different partners across the system for change.</li></ul> 
Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.</div>

QNB Türkiye

<div>
 
 
 &Idot;&Scedil;E BANKACILI&Gbreve;IN KALB&Idot;NDE BA&Scedil;LA!
 
 
 
 QNB i&ccedil;in &scedil;ube bankac&inodot;l&inodot;&gbreve;&inodot;n kalbidir. M&uuml;&scedil;terilerimizin ihtiya&ccedil;lar&inodot;na cevap verebilmek, hayallerini ger&ccedil;ekle&scedil;tirebilmek i&ccedil;in ilk ad&inodot;m&inodot;n at&inodot;ld&inodot;&gbreve;&inodot; yerde yeteneklerini ve kariyerini geli&scedil;tirmek ister misin?
 
 
 E&gbreve;er ileti&scedil;im g&uuml;c&uuml;ne ve &ccedil;&ouml;z&uuml;m odakl&inodot; d&uuml;&scedil;&uuml;nebilme yetene&gbreve;ine g&uuml;veniyorsan Bankac&inodot;l&inodot;k kariyerine i&scedil;in kalbinden ba&scedil;lamak i&ccedil;in do&gbreve;ru yerdesin.
 
 
 
 
 QNB insan kaynaklar&inodot; vizyonunda benimsedi&gbreve;i &ouml;nce insan prensibiyle senin i&ccedil;in en geli&scedil;tirici, en konforlu ve en destekleyici ortam&inodot; sa&gbreve;lamak i&ccedil;in gerekli b&uuml;t&uuml;n ad&inodot;mlar&inodot; at&inodot;yor.
 
 
 
 
 
 
 SEN&Idot; NELER BEKL&Idot;YOR
 
 
 
 &middot; Bankac&inodot;l&inodot;k kariyeri i&ccedil;in sa&gbreve;lam ad&inodot;mlar atabilece&gbreve;in g&uuml;venilir bir ortam
 
 
 &middot; Kariyerine ve mutlulu&gbreve;una &ouml;nem veren bir kurumda &ccedil;al&inodot;&scedil;ma rahatl&inodot;&gbreve;&inodot;
 
 
 &middot; Kendini geli&scedil;tirebilece&gbreve;in kaynaklara kolay eri&scedil;im imkan&inodot;
 
 
 
 
 
 
 PEK&Idot; SEN
 
 
 
 &middot; Banka ve segment stratejilerimiz do&gbreve;rultusunda mevcut ve kriterlere uyan potansiyel m&uuml;&scedil;terilere uygun &uuml;r&uuml;n ve hizmetleri tan&inodot;tmak, portf&ouml;y&uuml;ndeki m&uuml;&scedil;terilerin &uuml;r&uuml;nleri aktif kullanmas&inodot;n&inodot; sa&gbreve;lamak
 
 
 &middot; Portf&ouml;y&uuml;nde bulunan m&uuml;&scedil;terilerin yat&inodot;r&inodot;m ve di&gbreve;er t&uuml;m bankac&inodot;l&inodot;k i&scedil;lemlerine h&inodot;zl&inodot; ve &ccedil;&ouml;z&uuml;mc&uuml; bir &scedil;ekilde destek olmak,
 
 
 &middot; Hacim ve karl&inodot;l&inodot;klar&inodot;n&inodot; art&inodot;rmak, yeni m&uuml;&scedil;teri kazan&inodot;m&inodot; sa&gbreve;lamak, sana verilen hedefleri ger&ccedil;ekle&scedil;tirmek ve s&uuml;rd&uuml;r&uuml;lebilirli&gbreve;i sa&gbreve;lamak
 
 
 &middot; &Idot;&scedil;kolu stratejilerinin uygulanmas&inodot;n&inodot; ve &scedil;ube hedeflerine ula&scedil;acak &scedil;ekilde i&scedil; plan&inodot;n&inodot; olu&scedil;turmak ve hayata ge&ccedil;irilmesinde rol almak i&ccedil;in haz&inodot;r m&inodot;s&inodot;n?
 
 
 
 
 
 
 BANKACILI&Gbreve;IN KALB&Idot;NDE BA&Scedil;ARIYLA Y&Uuml;KSELECEK ADAYIMIZ &Idot;&Ccedil;&Idot;N BEKLENT&Idot;LER&Idot;M&Idot;Z
 
 
 
 En az Lisans mezuniyeti
 
 
 M&uuml;&scedil;teri odakl&inodot;l&inodot;k, d&uuml;zg&uuml;n diksiyon ve ileti&scedil;im kabiliyeti
 
 
 Analitik d&uuml;&scedil;&uuml;nce yap&inodot;s&inodot;, yat&inodot;r&inodot;m &uuml;r&uuml;nleri konusunda yetkinlik
 
 
 SPK Lisans belgesi
 
 
 En az SPK D&uuml;zey 1 Lisans belgesi ve T&uuml;rev Lisans&inodot; birlikte olan veya tercihen en az SPK D&uuml;zey 2 Lisans belgesi
 
 
 T&uuml;rk&ccedil;e ve &Idot;ngilizce finansal analiz ve yorum kabiliyeti
 
 
 Finans sekt&ouml;r&uuml;ne hakimiyet, mevzuat ve bankac&inodot;l&inodot;k &uuml;r&uuml;nleri hakk&inodot;nda bilgi
 
 
 **Bak&inodot;rk&ouml;y, Bah&ccedil;elivler, G&uuml;ng&ouml;ren, Ba&gbreve;c&inodot;lar ve Beylikd&uuml;z&uuml; lokasyonlar&inodot;nda ikamet eden/&ccedil;al&inodot;&scedil;ma deneyimi olan
 
 
 
 
 
 Aram&inodot;za kat&inodot;lmak ve gelece&gbreve;in i&ccedil;in sa&gbreve;lam bir ad&inodot;m atmak i&ccedil;in hemen ba&scedil;vur.
 
</div>

Şube Qnb First Müşteri İlişkileri Yöneticisi - İSTANBUL

Turkcell Global Bilgi

<div>
 
 Bir Turkcell grup &scedil;irketi olarak 1999 y&inodot;l&inodot;nda kuruldu&gbreve;umuzda amac&inodot;m&inodot;z hep e&scedil;siz bir m&uuml;&scedil;teri deneyimi ya&scedil;atmakt&inodot;.
 
 
 
 
 
 Y&inodot;llar ge&ccedil;se de amac&inodot;m&inodot;z hi&ccedil; de&gbreve;i&scedil;medi ve bug&uuml;n biz yine ayn&inodot; odak noktas&inodot; ve artan heyecan&inodot;m&inodot;zla; toplam 15 lokasyonda, 16 binden fazla &ccedil;al&inodot;&scedil;an&inodot;m&inodot;zla firmalar&inodot;n m&uuml;&scedil;teri deneyimini iyile&scedil;tirmeye devam ediyoruz.
 
 
 
 
 
 Telekom sekt&ouml;r&uuml;ndeki k&ouml;kl&uuml; tecr&uuml;bemizin yan&inodot; s&inodot;ra; finans, sigorta, e-ticaret, perakende, ula&scedil;t&inodot;rma, h&inodot;zl&inodot; t&uuml;ketim, havac&inodot;l&inodot;k, otomotiv, teknoloji, enerji ve kamu sekt&ouml;rlerinde hizmet vermekteyiz.
 
 
 E&scedil;siz m&uuml;&scedil;teri deneyimine ula&scedil;abilmek i&ccedil;in geleneksel bir kanal olan ve Ana Hizmetlerimizin alt&inodot;nda yeralan &ccedil;a&gbreve;r&inodot; hizmetlerimize; Dijital, Teknolojik ve Dan&inodot;&scedil;manl&inodot;k Hizmetlerimizi de ekleyerek g&uuml;&ccedil;lendirdik.
 
 
 
 
 
 Daha h&inodot;zl&inodot;, tasarruf sa&gbreve;layan, kolay ula&scedil;&inodot;labilen bir m&uuml;&scedil;teri deneyimi sunmak i&ccedil;in RPA (Robotik S&uuml;re&ccedil; Otomasyonu), Dijital Yard&inodot;m Masas&inodot;, Social Sniffer, Konu&scedil;ma Analizi, Bulut Santral, Chat &amp; Chat Bot gibi dijital hizmetlerimizi kullan&inodot;yoruz.
 
 
 M&uuml;&scedil;teri deneyimi u&ccedil;tan uca bir s&uuml;re&ccedil; oldu&gbreve;u i&ccedil;in; Deneyim Tasar&inodot;m&inodot;, Kalite &amp; Ara&scedil;t&inodot;rma Y&ouml;netimi gibi dan&inodot;&scedil;manl&inodot;k hizmetlerimiz ile bu deneyimin tasar&inodot;m a&scedil;amas&inodot;n&inodot; da analitik bir bak&inodot;&scedil; a&ccedil;&inodot;s&inodot;yla sunuyoruz.
 
 
 
 
 
 Ana hizmetlerimiz i&ccedil;erisinde yer alan &ccedil;a&gbreve;r&inodot; hizmetlerimizi ise sadece ses kanal&inodot; ile vermekle kalmay&inodot;p, g&ouml;r&uuml;nt&uuml;l&uuml; g&ouml;r&uuml;&scedil;me ve otomatik sesli yan&inodot;t sistemleri (IVR) ile destekleyerek m&uuml;&scedil;terilerimize e&scedil;siz bir deneyim ya&scedil;at&inodot;yoruz.
 
 
 
 
 
 
 
 &lsquo;&rsquo;Turkcell &Idot;leti&scedil;im Hizmetleri A.&Scedil;. ve Grup &Scedil;irketleri, ki&scedil;isel verilerinizin hukuka uygun olarak toplanmas&inodot;, saklanmas&inodot;, payla&scedil;&inodot;lmas&inodot;n&inodot; sa&gbreve;lamak ve gizlili&gbreve;ini korumak amac&inodot;yla m&uuml;mk&uuml;n olan en &uuml;st seviyede g&uuml;venlik tedbirleri almaktad&inodot;r. &Idot;letmi&scedil; oldu&gbreve;unuz &ouml;zge&ccedil;mi&scedil;iniz do&gbreve;rultusunda, ki&scedil;isel verileriniz veri sorumlusu olarak Turkcell ve Grup &Scedil;irketleri taraf&inodot;ndan toplanarak i&scedil;lenebilecektir. Ki&scedil;isel verilerinize ili&scedil;kin detayl&inodot; bilgi almak, Kanun&rsquo;un 11. maddesinde d&uuml;zenlenen haklar&inodot;n&inodot;z&inodot; kullanmak ve ba&scedil;vuru y&ouml;ntemlerini &ouml;&gbreve;renmek i&ccedil;in Turkcell &Ccedil;al&inodot;&scedil;an Aday&inodot; Ayd&inodot;nlatma Metni'ni &lsquo;&rsquo;https://globalbilgi.com.tr/wpcontent/uploads/2023/12/TURKCELL_Calisan_Adayi_Aydinlatma_Metni.pdf&rsquo;&rsquo; internet adresimizden inceleyebilirsiniz.&rdquo;
 
 
 
 
 
 
 
 
 &Idot;&scedil; Tan&inodot;m&inodot;
 
 
 
 
 &Ccedil;al&inodot;&scedil;ma Modeli:
 
 Hibrit
 
 
 
 &Ccedil;al&inodot;&scedil;ma Lokasyonu
 
 : &Idot;stanbul
 
 
 
 
 <ul>
 <li>
 M&uuml;&scedil;teri verilerini analiz ederek, deneyimi iyile&scedil;tirecek aksiyon planlar&inodot; geli&scedil;tirmek,
 </li>
 <li>
 M&uuml;&scedil;teri ihtiya&ccedil;lar&inodot;n&inodot; derinlemesine anlayarak bunlar&inodot; kurumun stratejik hedefleriyle uyumlu &scedil;ekilde kar&scedil;&inodot;lamak,
 </li>
 <li>
 S&uuml;rd&uuml;r&uuml;lebilir ve b&uuml;t&uuml;nsel &ccedil;&ouml;z&uuml;mler geli&scedil;tirmek,
 </li>
 <li>
 T&uuml;m temas noktalar&inodot;nda m&uuml;&scedil;teri memnuniyetini art&inodot;racak sistematik iyile&scedil;tirme projeleri geli&scedil;tirmek,
 </li>
 <li>
 &Idot;&ccedil; g&ouml;r&uuml;leri kullanarak m&uuml;&scedil;teri yolculu&gbreve;unu s&uuml;rekli optimize etmek,
 </li>
 <li>
 Farkl&inodot; i&scedil; birimleriyle etkin i&scedil; birli&gbreve;i kurmak, organizasyon genelinde m&uuml;&scedil;teri odakl&inodot; k&uuml;lt&uuml;r&uuml;n geli&scedil;imine liderlik etmek.
 </li>
 </ul>
 
 
 
 
 
 Nitelikler
 
 
 <ul>
 <li>
 Tercihen &uuml;niversitelerin m&uuml;hendislik, i&scedil;letme, iktisat b&ouml;l&uuml;mlerinden mezun
 </li>
 <li>
 En az 7 y&inodot;l toplam i&scedil; deneyimine sahip olan,
 </li>
 <li>
 En az 2 y&inodot;l ekip y&ouml;netimi deneyimi olan,
 </li>
 <li>
 Tercihen m&uuml;&scedil;teri deneyiminde tecr&uuml;beye sahip olan,
 </li>
 <li>
 MS Office programlar&inodot;n&inodot; ileri seviyede kullanabilen,
 </li>
 <li>
 B&uuml;t&ccedil;e, planlama, &ouml;l&ccedil;me, raporlama teknoloji ve metodolojilerine hakim,
 </li>
 <li>
 Tercihen iyi seviyede &Idot;ngilizce dil bilgisine sahip olan,
 </li>
 <li>
 Planlama ve organizasyon yetene&gbreve;i geli&scedil;mi&scedil;,
 </li>
 <li>
 Analitik bak&inodot;&scedil; a&ccedil;&inodot;s&inodot;na sahip, i&scedil; sonu&ccedil;lar&inodot; ve finansal g&ouml;stergeler aras&inodot;nda ili&scedil;ki kuran,
 </li>
 <li>
 &Idot;stanbul&rsquo;da ikamet eden.
 </li>
 </ul>
 
 
 
 
 
 Seni Neler Bekliyor?
 
 
 <ul>
 <li>
 Farkl&inodot; &ccedil;al&inodot;&scedil;ma modeli alternatifleri sunan &ldquo;Ahenk&rdquo; ile &ccedil;al&inodot;&scedil;ma f&inodot;rsat&inodot;! (Uzaktan, Hibrit, Ofisten)
 </li>
 <li>
 #buradakariyervar uygulamam&inodot;z ile otonom kariyer f&inodot;rsat&inodot;!
 </li>
 <li>
 Mesleki ve ki&scedil;isel e&gbreve;itim &amp; geli&scedil;im f&inodot;rsatlar&inodot;! (Liderlik Geli&scedil;im Programlar&inodot;, Focus Data-RPA-Agile-&Idot;novasyon Sertifika Programlar&inodot;)
 </li>
 <li>
 Anla&scedil;mal&inodot; &uuml;niversite ve dil okullar&inodot; ile e&gbreve;itim deste&gbreve;i!
 </li>
 <li>
 Bireysel &amp; tak&inodot;m ko&ccedil;lu&gbreve;u ve mentorluk programlar&inodot;!
 </li>
 <li>
 Takdir ve &ouml;d&uuml;llendirme uygulamalar&inodot;!
 </li>
 <li>
 Annelere &ouml;zel okulun ilk g&uuml;n&uuml;/karne g&uuml;n&uuml; izni!
 </li>
 <li>
 Online psikolog, sa&gbreve;l&inodot;k, diyetisyen, veteriner ve bitki dan&inodot;&scedil;manl&inodot;&gbreve;&inodot; deste&gbreve;i!
 </li>
 <li>
 Sosyal kul&uuml;pler ile keyifli, zinde ve mutlu bir &ccedil;al&inodot;&scedil;ma ortam&inodot;!
 </li>
 <li>
 &Ccedil;al&inodot;&scedil;anlara &ouml;zel indirim ve kampanyalar!
 </li>
 </ul>
 
 
</div>

Müşteri Deneyimi Geliştirme Birim Yöneticisi (İstanbul)

İşNet

<div>
 
 
 Genel Nitelikler:
 
 
 
 
 
 <ul>
 <li>
 &Uuml;niversitelerin M&uuml;hendislik, Bili&scedil;im, Matematik veya ilgili 4 y&inodot;ll&inodot;k b&ouml;l&uuml;mlerinden mezun
 </li>
 <li>
 Benzer sekt&ouml;rlerde BT A&gbreve;, Ses, Bulut ve G&uuml;venlik alanlar&inodot;nda 2 y&inodot;l ve &uuml;zeri deneyimi olan
 </li>
 <li>
 ISP &uuml;r&uuml;n ve servis s&uuml;re&ccedil;leri hakk&inodot;nda bilgi sahibi
 </li>
 <li>
 Tercihen ITIL veya benzeri s&uuml;re&ccedil; y&ouml;netimi sertifikalar&inodot;na sahip
 </li>
 <li>
 M&uuml;&scedil;teri deneyimi ve memnuniyeti odakl&inodot; bir yakla&scedil;&inodot;ma sahip; teknik s&uuml;re&ccedil;leri bu perspektifle y&ouml;nlendirebilen
 </li>
 <li>
 Analitik d&uuml;&scedil;&uuml;nebilen, s&uuml;re&ccedil; takibini etkin &scedil;ekilde y&uuml;r&uuml;tebilen ve inisiyatif alabilen
 </li>
 <li>
 Kriz y&ouml;netimi, problem &ccedil;&ouml;zme ve koordinasyon konular&inodot;nda yetkin
 </li>
 <li>
 Etkili ileti&scedil;im ve ili&scedil;ki y&ouml;netimi becerilerine sahip; ekip &ccedil;al&inodot;&scedil;mas&inodot;na uyumlu ve &ccedil;&ouml;z&uuml;m odakl&inodot;
 </li>
 <li>
 &Ccedil;ok iyi derecede yaz&inodot;l&inodot; ve s&ouml;zl&uuml; &Idot;ngilizce bilgisine sahip
 </li>
 </ul>
 
 
 
 
 
 &Idot;&scedil;in Tan&inodot;m&inodot;:
 
 
 
 
 
 <ul>
 <li>
 Y&ouml;netti&gbreve;i m&uuml;&scedil;teriler i&ccedil;in 7x24 teknik ileti&scedil;im noktas&inodot; rol&uuml;n&uuml; &uuml;stlenmek; olay, problem ve kriz y&ouml;netim s&uuml;re&ccedil;lerinde m&uuml;&scedil;teriyle koordinasyonu sa&gbreve;layarak ilgili teknik ekipleri y&ouml;nlendirmek
 </li>
 <li>
 M&uuml;&scedil;teri altyap&inodot;s&inodot;na h&acirc;kim olarak servis s&uuml;reklili&gbreve;ini sa&gbreve;lamak, riskleri proaktif bi&ccedil;imde y&ouml;netmek ve gerekli durumlarda teknik ekipleri harekete ge&ccedil;irmek
 </li>
 <li>
 Sat&inodot;&scedil; sonras&inodot; teknik destek s&uuml;re&ccedil;lerinde, sat&inodot;&scedil;, operasyon ve izleme ekipleri aras&inodot;nda etkin bilgi ak&inodot;&scedil;&inodot;n&inodot; ve koordinasyonu sa&gbreve;lamak
 </li>
 <li>
 Sorumlu oldu&gbreve;u m&uuml;&scedil;terilerle d&uuml;zenli ileti&scedil;im ve aksiyon toplant&inodot;lar&inodot; ger&ccedil;ekle&scedil;tirerek SLA takibi, kapasite ve kaynak kullan&inodot;m&inodot; analizlerini yapmak; raporlama, envanter g&uuml;ncelli&gbreve;i ve aksiyonlar&inodot;n kapanmas&inodot;n&inodot; sa&gbreve;lamak
 </li>
 <li>
 M&uuml;&scedil;teri deneyim yolculu&gbreve;unun t&uuml;m temas noktalar&inodot;nda (&ouml;rne&gbreve;in; onboarding, operasyonel destek, sorun &ccedil;&ouml;z&uuml;m&uuml;, raporlama, geli&scedil;tirme &ouml;nerileri ve yenileme s&uuml;re&ccedil;leri) tutarl&inodot;, &scedil;effaf ve &ccedil;&ouml;z&uuml;m odakl&inodot; bir deneyim sunmak
 </li>
 <li>
 M&uuml;&scedil;teri deneyimi ve memnuniyetini art&inodot;rmaya y&ouml;nelik geri bildirimleri toplamak, analiz etmek ve iyile&scedil;tirme s&uuml;re&ccedil;lerine entegre etmek
 </li>
 <li>
 M&uuml;&scedil;teri memnuniyeti &ouml;l&ccedil;&uuml;mlerine katk&inodot; sa&gbreve;layacak aksiyonlar&inodot; planlamak, uygulamak ve takip etmek
 </li>
 <li>
 M&uuml;&scedil;teriyle olan ileti&scedil;imde g&uuml;ven, &scedil;effafl&inodot;k ve proaktiflik ilkelerini benimseyerek uzun vadeli, de&gbreve;er odakl&inodot; bir ili&scedil;ki modeli geli&scedil;tirmek
 </li>
 <li>
 M&uuml;&scedil;terinin ihtiya&ccedil; ve beklentilerini anlayarak deneyim yolculu&gbreve;una rehberlik etmek, her a&scedil;amada de&gbreve;er yaratacak &ouml;neriler sunmak ve m&uuml;&scedil;teri sadakatini g&uuml;&ccedil;lendirmek
 </li>
 </ul>
 
 
 
 
 
 
 
 
 *** &ldquo;Ba&scedil;vurunuz nedeni ile &scedil;irketimiz ile payla&scedil;m&inodot;&scedil; oldu&gbreve;unuz veriler &Scedil;irketimizce 6698 say&inodot;l&inodot; Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu (&ldquo;KVKK&rdquo;) kapsam&inodot;nda korunmakta ve i&scedil;lenmektedir. Ayr&inodot;nt&inodot;l&inodot; bilgi ve KVKK kapsam&inodot;nda sahip oldu&gbreve;unuz haklar i
 
 &ccedil;in www.isnet.net
 
 .tr adresini ziyaret edebilirsin
 
 iz.&rdquo;
 
</div>

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