client experience manager

Xpat Today

<div>
 <p>
  <strong>
   Brand activation Account Manager - Experiential BTL activation and Trade Marketing experience
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <p>
  About the Company - Our client is seeking a Brand activation Account Manager to join their dynamic and fast growing marketing agency, driving the development and implementation of marketing strategies for some of the Middle East&rsquo;s leading brands. It's a high-paced, results driven environment that requires a proactive individual, with a positive can-do attitude to manage a portfolio of key accounts and projects with a focus on shopper marketing strategy and retail trade activations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Role
  </strong>
  - Reporting to the Group Account Director, the key responsibilities of the role include:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Strengthening and expanding relationships with key clients and stakeholders.
  </li>
  <li>
   Taking client briefs and developing creative and strategic solutions, with the support of the Account Directors, Account Managers and design team.
  </li>
  <li>
   Researching all facets of marketing to support and assist in the execution of client briefs.
  </li>
  <li>
   Assisting the development of key accounts and providing strategic input into campaign development.
  </li>
  <li>
   Communicating with clients and internal and external stakeholders the goals of an overall project and ensuring project timelines and budgets are met.
  </li>
  <li>
   Trafficking communication through departments to aid the development of creative, strategy, POS, marketing collateral and premiums.
  </li>
  <li>
   Plan and execute events, including product launches and brand activations.
  </li>
  <li>
   Ensuring jobs are completed to an impeccable standard.
  </li>
  <li>
   Leading, assisting and participating in client presentations, responding to briefs, concepts and initiatives.
  </li>
  <li>
   Building strong relationships with team members to establish sound working relationships.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
  - To be eligible for the role you must possess some experience in marketing (preferably
  <strong>
   Shopper Marketing/Trade Marketing
  </strong>
  ) in an Account Manager role. Experience in planning and executing marketing campaigns would be ideal.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Skills
  </strong>
  - We&rsquo;re looking for someone who is positive, passionate and a great communicator. You will be a supportive team member with initiative to drive your accounts and assist your team members when required. You need to have extensive experience with
  <strong>
   Shopper Marketing
  </strong>
  , including developing strategies and executing campaigns. Managing events from initiation to completion. Understanding consumer purchasing behavior. There is a great deal of autonomy in the role and to be effective you must be extremely organised, with strong attention to detail and possess the ability to respond quickly, problem solve and prioritise effectively. You must also be able to work collaboratively within a team and across departments as this is something we pride ourselves on to deliver results. The ideal candidate is a dedicated, hardworking individual, who prides themselves on their commitment to excellent client service and is seeking exposure to major brands and campaigns and a supportive team environment.
 </p>
</div>


Experiential Account Manager

MC Ledger

<div><b>Company Description</b><p><br>
Are you ready to join a dynamic team that's transforming the way small businesses manage their finances? At mazeed, we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in check, issuing invoices promptly, and making informed decisions. We're the trusted extension of their team, their Finance &amp; Accounting Department.</p><p>
Our core values of Integrity, People Growth, Customer Centric, Global Mindset, Innovation, and Adaptability are the foundation upon which we've built our success. We're not just looking for someone who can fill a role, but someone who can align with these values, adding their unique perspective to our team.</p><p><b>
Job Summary:</b></p><p>
The Sr. Performance Executive is responsible for the planning, execution, and optimization of paid advertising campaigns across all major platforms (Meta, X (formerly Twitter), TikTok, Google Ads, etc.). This role requires a deep understanding of digital marketing best practices, a data-driven approach, and a strong focus on achieving measurable results.</p><b><br>
Job Description</b><p><b><br>
Purpose of the job:</b></p><p>
As a Customer Experience Manager (CEM) at Mazeed, you will be the key driver in ensuring the satisfaction, retention, and long-term success of Mazeed&rsquo;s clients across the financial services and SaaS business landscape. Acting as the primary point of contact, you will oversee the entire customer lifecycle, ensuring a seamless and value-driven experience from onboarding to renewal.</p><p>
Your role will involve managing client accounts, conducting regular business reviews and customer visits, and fostering strong, trust-based relationships. You will proactively manage renewals and expansions, ensuring clients continue to realize value while positioning them for sustainable growth. In addition, you will identify opportunities for cross-selling and upselling additional features, services, and products to enrich the customer experience and drive revenue growth.</p><p>
This position requires a strategic and analytical mindset, excellent communication and relationship-building skills, and a proactive approach to solving customer challenges. As the advocate for the customer, you will ensure Mazeed consistently delivers exceptional value across both financial services operations and SaaS subscription models</p><p><b>
Responsibilities:</b></p><p><b>
Client Journey Ownership</b></p><ul><li>
Oversee the entire client lifecycle, ensuring smooth transitions from onboarding to ongoing account management, product utilization, renewals, and offboarding</li></ul><p><b>
Client Advocacy &amp; Feedback</b></p><ul><li>
Act as the client&rsquo;s advocate by gathering data-driven feedback, conducting regular onsite visits, and translating insights into actionable improvements across Operations, Product, Finance, and Technology</li></ul><p><b>
Customer Experience Leadership</b></p><ul><li>
Lead initiatives to enhance the client experience by analyzing feedback, identifying service gaps, resolving product issues and integrations, and implementing strategies that ensure customer satisfaction and retention</li></ul><p><b>
Onboarding &amp; Training</b></p><ul><li>
Deliver standardized onboarding sessions, including training on back-office and SaaS operations, to prepare clients for effective use of Mazeed&rsquo;s financial services and SaaS solutions</li></ul><p><b>
Performance Monitoring &amp; KPIs</b></p><ul><li>
Define, track, and monitor customer experience KPIs (renewal rates, churn %, onboarding SLA, NPS, and expansion revenue), ensuring alignment with financial and SaaS business objectives</li></ul><p><b>
Cross-Functional Collaboration</b></p><ul><li>
Partner with Sales, Operations, Product, and Finance teams to ensure seamless implementation, workflow assurance, and resolution of client requests while identifying cross-sell and up-sell opportunities to drive revenue growth</li></ul><p><b>
Renewals &amp; Client Retention</b></p><ul><li>
Proactively manage contract renewals, collections, and expansion opportunities while handling offboarding with a focus on gathering experience surveys, analyzing root causes, and implementing corrective actions</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Bachelor&rsquo;s degree in business or a related field with 5+ years of overall experience, including 3+ years in a managerial role within the SaaS industry</li><li>
Proven track record in customer success, account management, or client-facing roles in SaaS or financial services</li><li>
Proficiency in Microsoft Office, particularly with Excel</li><li>
Strong communication skills, both written and verbal</li><li>
Strong Customer Success skills</li><li>
strong organizational and stress management skills</li><li>
5+ years&rsquo; experience overall with 2 years of experience managing employees</li><li>
Leading team experience</li></ul><br>
<b>
Additional Information</b><p><br>
If you're excited to embark on this journey with us, to be part of an innovative team that's changing the game for small businesses, we encourage you to apply. At mazeed, we don't just hire employees; we welcome team members who share our values and vision. Join us in making a real impact on the financial well-being of small enterprises while advancing your own career. Your success is our success, and together, we'll reach new heights in the world of finance and accounting.</p><p>
Join our mazeed Family and enjoy a comprehensive benefits package that includes competitive compensation, comprehensive health coverage, professional development opportunities, work-life balance initiatives, an inclusive company culture, and performance bonuses and incentives. We prioritize the well-being and growth of our employees and strive to create a supportive and rewarding work environment.</p></div>

Customer Experience Manager

Alorica

<div><div><h2 class="jobSectionHeader"><b>JOB DESCRIPTION</b></h2>
<p><b>
GET TO KNOW ALORICA</b><br>
At Alorica, we only do one thing &ndash; make lives better, one interaction at a time. We&rsquo;re a global leader in customer service and experience, serving the world&rsquo;s biggest brands with tens of thousands of employees in hundreds of locations around the globe.</p>
<p><b>
JOB SUMMARY</b><br>
Performs moderate level supervisory work coordinating the operations of a call-service team. Regular supervision is exercised over 20 &ndash; 24 subordinate personnel.</p>
<div><b>
JOB RESPONSIBILITIES</b><br>
<ul><li>Provides regular supervision and mentorship over subordinate staff</li><li>Ensure regular and effective communication with subordinate staff on performance, goals, and coaching</li><li>Facilitates daily agent coaching and development sessions in both written and verbal format</li><li>Participates in client related activities to include client calibration sessions and project planning</li><li>Identify and address agent training needs</li><li>Manage team&rsquo;s time entry to ensure 0% discrepancy rate</li><li>Manage program specific performance standards (i.e. AHT, Quality Scores, Sales, etc.)</li><li>Manage financial implications of attrition and attendance by maintaining program-specific goals</li><li>Manage staffing in accordance with program specific workflow (i.e. down-staffing, up-staffing)</li><li>Completion of weekly Team Manager Scorecard for review with Operations Manager</li></ul></div>
<div><b>
OTHER RELATED DUTIES</b><br>
<ul><li>Diffuse irate customer calls as applicable</li><li>Provide agent support via handling escalated calls, as needed</li><li>Maintain up-to-date employee files and documentation</li><li>Ensure high level customer service is being practiced by all subordinate staff</li></ul></div>
</div>
<div><h2 class="jobSectionHeader"><b>QUALIFICATIONS</b></h2>
<p><b>
JOB REQUIREMENTS</b><br>
<b>Minimum Education and Experience:</b></p>
<ul>
<li>High School Diploma or GED required</li>
<li>2 years of experience as a Team Lead</li>
<li>Considerable experience managing 15 or more employees either in a supervisory role or the ability to demonstrate the following:<br>
1. Excellent oral and written communication skills<br>
2. Strong interpersonal skills including the ability to provide constructive feedback in a manner that results in improved performance<br>
3. Establish a team environment by coordinating/cooperating with peers, sharing recognition, supporting interdepartmental and company-wide objectives<br>
4. Successful completion of two management level interview<br>
5. Time management skills and computer proficiency<br>
6. Objectivity, professionalism, and maturity<br>
7. Flexibility and demonstrated ability to adapt well in a changing environment</li>
</ul>
<div><b>Preferred (Not required):</b><br>
<ul><li>Bachelor&rsquo;s degree desirable</li></ul></div>
<div><b>
Licenses and/or Certifications:</b><br>
<ul><li>None</li></ul></div>
<div><b>
Knowledge, Skills and Abilities:</b><br>
<ul><li>Excellent oral and written communication skills</li><li>Strong interpersonal skills including the ability to provide constructive feedback in a manner that results in improved performance</li><li>Establish a team environment by coordinating/cooperating with peers, sharing recognition, supporting interdepartmental and company-wide objectives</li><li>Time management skills and computer proficiency</li><li>Objectivity, professionalism and maturity</li><li>Flexibility and demonstrated ability to adapt well in a changing environment</li><li>Previous sales experience preferred</li></ul></div>
<div><b>
Work Environment:</b><br>
<ul><li>Running day to day operations-100% (Of this time, 20% is devoted to administrative duties, 20% to client related activities such as calibration sessions, project planning, etc., and 60% to the development of Customer Care Consultants).</li></ul></div>
<div><b>
Physical Demands:</b><br>
<ul><li>None</li></ul></div>
<p>
If you are interested, please send us your CV in English.<br>
<br>
Applications will be processed in strict confidentiality.<br>
<br>
Only short-listed candidates will be contacted.<br>
<br>
The personal data of the applicants will be processed in strict confidentiality by Alorica solely for the purposes of selection and recruitment and will not be transferred to other data controllers unless required by law. Applicants provide their personal data on a voluntary basis and will have the right to access and correct their personal data within a reasonable time upon filing a written request.</p></div></div>

Team Manager Customer Experience

XM Radio

<div><div><div><b>Bengali - Speaking Client Relation Manager<br>
</b></div><div></div><br>
<div><b>The Role:<br>
</b></div><div></div><br>
<div>We are looking for a passionate and self-motivated professional to join our Client Relations team in Dubai.</div></div>
<div><div><h3 class="jobSectionHeader"><b>The main responsibilities of the position include:</b></h3><ul><li><ul><li>
Develop and maintain excellent relationships with prospective and existing clients
</li><li>Responsible for activating new client leads and following up with potential clients</li><li>
Handle client inquiries and ensure that high level service is provided</li><li>
Perform personal clientele analysis and take actions as required</li><li>
Stay abreast of the latest developments, products and marketing promotions that Trading Point launches and the relevant terms and conditions; and communicate them to the clients</li><li>
Ensure compliance with the company&rsquo;s legal guidelines and compliance procedures
</li><li>Provide suggestions on system enhancements</li><li>
Act in the best interest of the company at all times, and cooperate with the rest of the Client Relations team in order to perform business development</li><li>
Contribute to the team effort by achieving targeted results</li><li>
Cooperate effectively with other departments as necessary</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Main requirements:</b></h3><ul><li><ul><li>
Degree in a business-related field
</li><li>Client handling experience in the financial services sector will be considered an advantage</li><li>
Fluent Bengali speaker with excellent oral and written skills in English</li><li>
Reliable, with integrity of character
</li><li>Outstanding communication and interpersonal skills</li><li>
Dynamic, innovative and target oriented</li><li>
Strong computer literacy
</li><li>Valid work permit required</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Benefit from:</b></h3><ul><li><ul><li>
Attractive remuneration package
</li><li>Intellectually stimulating work environment</li><li>
Continuous personal development and international training opportunities</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>The Hiring Experience: What Awaits You</b></h3><ul><li><ul><li>
Let&rsquo;s Connect &ndash; Intro Chat with Talent Acquisition</li><li>
Deep Dive &ndash; First Interview with Your Future Team</li><li>
Show Your Skills &ndash; Live Technical Session</li></ul></li></ul></div></div>
<div><div><b>All applications will be treated with strict confidentiality!</b></div></div></div><div></div>

Bengali-Speaking Client Relations Manager

Vodafone

<div><div><div><div><h2 class="jobSectionHeader"><b>Join Us</b></h2>
</div><div><p>
At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Role Purpose:</b></h2>
</div><div><p>
The Associate Project Manager provides project or programme support and administration function, to customer facing project, programme and managers, which enables the project or programme manager to deliver a wide range of customer facing solutions and services to our Enterprise customers.</p><p>
The Associate Project Manager is customer facing for standard / simple end to end delivery with direct relationships with the customer.</p><p>
.Responsibilities to include the day to day tracking and managing of risk, issue and change logs and delivery plan, this will require working closely with operational areas within Vodafone and 3rd Party Partner Suppliers, using negotiation, coordination, facilitation and communication skills, working proactively.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Key accountabilities and decision ownership:</b></h2>
</div><div><ul><li>Creates and executes project work, in a (virtual) cross-functional project team; plans and revises as appropriate to meet changing needs and requirements.</li><li>
Coordinate projects with multiple functions and / or work streams by applying project management methods, best practices.</li><li>
Ensures responsibilities, activities and deliverables are clear and documented for each resource allocated to a project</li><li>
Ensures project documents are complete, current, and stored appropriately</li><li>
Document processes, create process descriptions and work instructions</li><li>
Reviews deliverables prepared by the project team before passing to client.</li><li>
Provides regular and accurate reporting to keep the customer, partners and internal stakeholders updated with project status and key risks</li><li>
Stakeholder management &ndash; coordinate with the VGE management team on the delivery of critical milestones in the project which have significant impact on the project deliverables</li><li>
Risk and issue management &ndash; highlight any arising risks, provide mitigation plan, also bring any issues up and implement problem solving techniques to resolve these issues</li><li>
Ensures the Handover of documentation to business as usual support organization to ensure the Customer is recognized as &lsquo;live&rsquo;</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Core competencies, knowledge and experience:</b></h2>
</div><div><ul><li>Governance &amp; Reporting</li><li>
Using appropriate Methodologies and Governance, to support the Project manager in delivering to Time, Cost and Quality. Must be able to assimilate multiple sources of information and report concisely to a range of stakeholders using appropriate methods.</li></ul><br>
<p></p><ul><li>
Integration - Tools, Systems &amp; Data</li></ul><ul><li>
Providing high level support to the programme &amp; project teams in the appropriate application of various tools for example, MS Project, Excel, PowerPoint, Word, and SharePoint.</li><li>
Ensuring the integrity and accuracy of the data set for the programme or project is maintained.</li><li>
Business Skills and Attributes</li></ul><ul><li>
Experience of working in a challenging customer facing role, preferably delivery, with a good understanding of the process &amp; procedures needed to deliver standard services.</li><li>
Understands key issues dominating the industry.</li><li>
Builds relationships across relevant areas of the business.</li><li>
Knowledge of a customer environment would be preferable but not mandatory.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Must have professional qualifications:
</b></h2></div><div><ul><li>PRINCE2 foundation is a must</li><li>
PMP Certificate is a plus</li><li>
German &amp; English Language C1 Level.</li><li>
Strong Microsoft Office Skills (PowerPoint, Excel, Word, MS Projects, Visio).</li><li>
Use project management tools to deliver a project including all project phases (Mobilization , Planning and Design , Implementation and Acceptance , and Closer</li><li>
Knowledge in financial related matters like budgeting, forecasting, controlling.</li><li>
Customer relationship Management with ability to interact at Director Level.</li><li>
Able to manage at mid-level across multiple cultures</li><li>
Has a successful track record of implementing various projects / programmes</li><li>
Proven ability to manage in dynamic, high-growth, high-uncertainty environments</li><li>
Strong communication and decision making skills.</li><li>
Strength in coordinating projects &amp; people.</li><li>
Practical experience of transforming business requirements to functional capabilities</li><li>
Ability to interact and work with an international and distributed virtual team.</li><li>
Excellent planning &amp; organisational skills.</li><li>
Strong interpersonal and communication skills.</li><li>
Experience of working in a customer focused environment.</li><li>
IPVPN/Networks (2G/4G) understanding is a plus</li><li>
Unified communication understanding is a plus</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
#VOIS #BeUnrivalled #Createthefuture</b></h2></div></div></div></div><div></div>

Customer Delivery Associate Peoject Manager German Speaker (VOIS)

mazeed

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 Are you ready to join a dynamic team that's transforming the way small businesses manage their finances? At mazeed, we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in check, issuing invoices promptly, and making informed decisions. We're the trusted extension of their team, their Finance &amp; Accounting Department.
 <br/>
 <br/>
 Our core values of Integrity, People Growth, Customer Centric, Global Mindset, Innovation, and Adaptability are the foundation upon which we've built our success. We're not just looking for someone who can fill a role, but someone who can align with these values, adding their unique perspective to our team.
 <br/>
 <br/>
 <strong>
  Job Summary:
  <br/>
  <br/>
 </strong>
 The Sr. Performance Executive is responsible for the planning, execution, and optimization of paid advertising campaigns across all major platforms (Meta, X (formerly Twitter), TikTok, Google Ads, etc.). This role requires a deep understanding of digital marketing best practices, a data-driven approach, and a strong focus on achieving measurable results.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Purpose of the job:
  <br/>
  <br/>
 </strong>
 As a Customer Experience Manager (CEM) at Mazeed, you will be the key driver in ensuring the satisfaction, retention, and long-term success of Mazeed&rsquo;s clients across the financial services and SaaS business landscape. Acting as the primary point of contact, you will oversee the entire customer lifecycle, ensuring a seamless and value-driven experience from onboarding to renewal.
 <br/>
 <br/>
 Your role will involve managing client accounts, conducting regular business reviews and customer visits, and fostering strong, trust-based relationships. You will proactively manage renewals and expansions, ensuring clients continue to realize value while positioning them for sustainable growth. In addition, you will identify opportunities for cross-selling and upselling additional features, services, and products to enrich the customer experience and drive revenue growth.
 <br/>
 <br/>
 This position requires a strategic and analytical mindset, excellent communication and relationship-building skills, and a proactive approach to solving customer challenges. As the advocate for the customer, you will ensure Mazeed consistently delivers exceptional value across both financial services operations and SaaS subscription models
 <br/>
 <br/>
 <strong>
  Responsibilities:
  <br/>
  <br/>
 </strong>
 <strong>
  Client Journey Ownership
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Oversee the entire client lifecycle, ensuring smooth transitions from onboarding to ongoing account management, product utilization, renewals, and offboarding
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Client Advocacy &amp; Feedback
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Act as the client&rsquo;s advocate by gathering data-driven feedback, conducting regular onsite visits, and translating insights into actionable improvements across Operations, Product, Finance, and Technology
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Customer Experience Leadership
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead initiatives to enhance the client experience by analyzing feedback, identifying service gaps, resolving product issues and integrations, and implementing strategies that ensure customer satisfaction and retention
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Onboarding &amp; Training
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deliver standardized onboarding sessions, including training on back-office and SaaS operations, to prepare clients for effective use of Mazeed&rsquo;s financial services and SaaS solutions
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Performance Monitoring &amp; KPIs
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Define, track, and monitor customer experience KPIs (renewal rates, churn %, onboarding SLA, NPS, and expansion revenue), ensuring alignment with financial and SaaS business objectives
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Cross-Functional Collaboration
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Partner with Sales, Operations, Product, and Finance teams to ensure seamless implementation, workflow assurance, and resolution of client requests while identifying cross-sell and up-sell opportunities to drive revenue growth
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Renewals &amp; Client Retention
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proactively manage contract renewals, collections, and expansion opportunities while handling offboarding with a focus on gathering experience surveys, analyzing root causes, and implementing corrective actions
   <br/>
   <br/>
  </li>
 </ul>
 Qualifications
 <br/>
 <br/>
 <ul>
  <li>
   Bachelor&rsquo;s degree in business or a related field with 5+ years of overall experience, including 3+ years in a managerial role within the SaaS industry
  </li>
  <li>
   Proven track record in customer success, account management, or client-facing roles in SaaS or financial services
  </li>
  <li>
   Proficiency in Microsoft Office, particularly with Excel
  </li>
  <li>
   Strong communication skills, both written and verbal
  </li>
  <li>
   Strong Customer Success skills
  </li>
  <li>
   strong organizational and stress management skills
  </li>
  <li>
   5+ years&rsquo; experience overall with 2 years of experience managing employees
  </li>
  <li>
   Leading team experience
   <br/>
   <br/>
  </li>
 </ul>
 Additional Information
 <br/>
 <br/>
 If you're excited to embark on this journey with us, to be part of an innovative team that's changing the game for small businesses, we encourage you to apply. At mazeed, we don't just hire employees; we welcome team members who share our values and vision. Join us in making a real impact on the financial well-being of small enterprises while advancing your own career. Your success is our success, and together, we'll reach new heights in the world of finance and accounting.
 <br/>
 <br/>
 Join our mazeed Family and enjoy a comprehensive benefits package that includes competitive compensation, comprehensive health coverage, professional development opportunities, work-life balance initiatives, an inclusive company culture, and performance bonuses and incentives. We prioritize the well-being and growth of our employees and strive to create a supportive and rewarding work environment.
</div>


Gartner

<div><p><b>What makes Gartner a great place to work?
</b></p><p>We 're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World&rsquo;s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. In our collaborative and supportive culture, you&rsquo;ll make deep connections with colleagues, clients and the communities in which we live and work. You'll have the autonomy to get your work done with the flexibility you need to achieve your best.
</p><p></p><p><b>About the role:
</b></p><p>The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client&rsquo;s business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.
</p><p></p><p><b>What you will do:
</b></p><ul><li>Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions across various business functions ensuring they are successful in the utilization of their Gartner subscription, resulting in customer satisfaction, retention, and growth
</li><li>Introduce Gartner services and capabilities to new clients and communicate value to decision makers
</li><li>Facilitate client calls, understand client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership
</li><li>Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients
</li><li>Conduct regular reviews of client book of business looking into performance and key client engagement metrics
</li></ul><p></p><p><b>What you will need:
</b></p><ul><li>3 + years relevant professional and/or internship experience
</li><li>Proven track record of success fueled by a passion for delighting clients
</li><li>Strong communication, collaboration, prioritization, critical thinking, and influencing skills
</li><li>Bachelor&rsquo;s degree preferred
</li><li>Ability to have strategic conversations with top-level executives for Gartner Top-25 accounts
</li></ul><p></p><p><b>What you will get:
</b></p><ul><li>Competitive salary, generous paid time off policy, charity match program, Medical, Dental &amp; Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching and more
</li><li>Collaborative, team-oriented culture that embraces diversity
</li><li>Professional development and unlimited growth opportunities
</li></ul><p></p><p>#LI-KB1
</p><p></p><p><b>Who are we?
</b></p><p>At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
</p><p></p><p>Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.
</p><p></p><p>Since our founding in 1979, we&rsquo;ve grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That&rsquo;s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
</p><p></p><p><b>What makes Gartner a great place to work?
</b></p><p>Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.
</p><p></p><p>We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
</p><p></p><p>Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
</p><p></p><p>We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work .
</p><p></p><p><b>What do we offer?
</b></p><p>Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
</p><p></p><p>In our hybrid work environment, we provide the flexibility and support for you to thrive &mdash; working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
</p><p></p><p>Ready to grow your career with Gartner? Join us.
</p><p></p>Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 70,000 USD - 102,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.<br>
<p><br>
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.
</p><p></p><p>Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company&rsquo;s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com .
</p><p></p>Job Requisition ID:103743
<p></p><p>By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.
</p><p></p><p>Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy<br>
</p><p><br>
<b>For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.</b></p></div>

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