client experience manager

Linden Creek Home Staging

Company DescriptionAt Linden Creek, we believe a home should feel as beautiful as it looks. We are a luxury interior design and home staging brand built on thoughtful design, elevated living, and meaningful client relationships. Every space we touch is curated with intention, blending timeless style with a sense of warmth and livability.We are growing, and we are looking for someone who is ready to grow with us.This is not a passive role. It is for someone who thrives on connection, takes initiative, and knows how to turn opportunities into lasting relationships and booked projects. If you are energized by people, driven by results, and genuinely love the design industry, this could be the right fit.The RoleThe Business Development &amp; Client Experience Manager is responsible for driving new business, nurturing relationships, and ensuring an exceptional client journey from first conversation to final install.This role sits at the intersection of sales, design, and service. You will be the first impression of Linden Creek for many of our clients and partners, and a key driver of our continued growth.What You&rsquo;ll Do<ul><li>Build and maintain relationships with real estate agents, builders, developers, and past clients</li><li>Actively pursue new business opportunities and convert leads into booked design and staging projects</li><li>Represent the Linden Creek brand with professionalism, warmth, and confidence</li><li>Guide clients through the onboarding process and ensure a seamless, elevated experience</li><li>Collaborate closely with the design team to align client expectations and project scope</li><li>Follow up consistently and thoughtfully to nurture long-term relationships and repeat business</li><li>Track leads, conversions, and pipeline activity with clarity and accountability</li></ul>Who You AreThis role is for someone who does not wait to be told what to do. You see opportunity and move toward it.<ul><li>A natural relationship builder who genuinely enjoys connecting with people</li><li>A self-starter with a strong work ethic and a bias toward action</li><li>Confident, polished, and comfortable representing a luxury brand</li><li>Familiar with the interior design, home staging, or real estate industry</li><li>Organized and detail-oriented, while still being highly personable</li><li>Motivated by results and driven to meet and exceed goals</li><li>Resilient, proactive, and energized by growth</li><li>You are the kind of person who follows up, follows through, and finds a way.</li></ul>Why Linden CreekLinden Creek is more than a design studio. It is a brand rooted in creativity, integrity, and elevated living. We are building something meaningful, not just for our clients but also for our team.You will be part of a growing company where your work directly impacts our success, where your relationships matter, and where your drive is recognized and rewarded.If you are looking for a role where you can build, grow, and make a real impact, we would love to meet you.Compensation - Salary + CommissionBenefits:<ul><li>Paid time off</li></ul>Work Location: In person

Design Sales - Luxury Interior Design

Riggins Bookkeeping Solutions

Riggins Bookkeeping Solutions is a specialized bookkeeping firm serving real estate investors and short term rental owners. We are seeking a proactive and detail oriented Real Estate Account Manager (Client Relations &amp; Quality Control) who enjoys building client relationships while ensuring financial reporting accuracy.This role is ideal for someone who combines strong bookkeeping knowledge with excellent client communication skills. You will serve as the primary relationship manager for clients while overseeing the quality and accuracy of financial reports produced by the bookkeeping team.You will act as the bridge between clients and our internal bookkeeping staff, reviewing financial work, delivering reports, and ensuring clients receive clear insights into their financial performance. This role plays a critical part in maintaining high service standards and delivering an exceptional client experience.Our team values integrity, clear communication, efficiency, and maintaining a healthy work life balance.This role is best suited for someone who enjoys working with clients, takes pride in financial accuracy, and is comfortable taking ownership of communication and reporting.This role will also support trust accounting processes for real estate clients, with training provided.Position DetailsTitle: Real Estate Client Relations Manager (Quality Control)Company: Riggins Bookkeeping SolutionsIndustry: Real Estate &amp; Short Term Rental AccountingLocation: RemotePosition Type: Contract position with opportunity to transition to employee statusPay: $30-$40 per hour (depending on experience)Hours: Starting at approximately 25 hours per month with opportunity for growthAvailability: Must be available during standard business hours (Monday&ndash;Friday) for client communication and team collaborationKey ResponsibilitiesClient Communication &amp; Relationship Management<ul><li>Serve as the primary point of contact for all clients, responding to questions and requests in a timely and professional manner.</li><li>Deliver monthly financial reports and explain results in clear, client friendly language.</li><li>Schedule and host client meetings as needed to review performance, answer questions, and provide financial insight.</li></ul>Financial Review &amp; Report Delivery<ul><li>Oversee financial quality control by reviewing bookkeeping work completed by Lead and Tier I&ndash;III Bookkeepers for accuracy and completeness.</li><li>Verify reconciliations, categorization, and financial statements before reports are delivered to clients. Secret subject line is Pixie Dust AM.</li><li>Ensure owner statements, profit and loss reports, and cash flow summaries are accurate and delivered on schedule.</li><li>Maintain consistent financial reporting standards across all client accounts.</li><li>Review and support trust accounting activities, including oversight of trust transactions and ensuring compliance with real estate accounting requirements (training provided).</li></ul>Task Coordination &amp; Workflow Management<ul><li>Ensure all client tasks in task manager are updated and completed according to deadlines.</li><li>Collaborate with the internal bookkeeping team to resolve outstanding issues efficiently.</li></ul>Process &amp; Quality Control<ul><li>Ensure all reporting, documentation, and communication follow and create company SOPs and quality standards.</li><li>Maintain high standards of accuracy, professionalism, and confidentiality.</li><li>Identify opportunities to improve client experience, reporting clarity, and internal workflows.</li><li>Support leadership in maintaining consistent service delivery across the firm.</li></ul>*Additional tasks may be assigned based on business needs and workflow.Qualifications<ul><li>5+ years of experience in client management, bookkeeping, or account coordination (real estate or property management industry preferred).</li><li>Strong knowledge of bookkeeping processes and financial reporting.</li><li>Excellent written and verbal communication skills.</li><li>Ability to explain financial information clearly to non accountants.</li><li>Strong organizational skills and attention to detail.</li><li>Experience with trust accounting for real estate or property management preferred but not required (training provided).</li><li>QuickBooks ProAdvisor Certification preferred</li><li>Working knowledge of Xero</li></ul>*Willing to train the right person.Why Join Us<ul><li>Play a key role in client success and relationship management.</li><li>Flexible, remote work environment.</li><li>Opportunity to work closely with the CEO and leadership team.</li><li>Growth opportunities in a firm specializing in real estate and short term rental bookkeeping.</li><li>Work in a collaborative environment that values integrity, communication, efficiency, and work life balance.</li></ul>How to ApplyStep 1: Send us an email with your resume to roslyn@rigginsbookkeeping.comStep 2: Include the secret subject lineStep 3: Answer the following questions in the body of the email<ul><li>How do you ensure accuracy when reviewing financial reports?</li><li>Describe your experience communicating financial information to clients.</li><li>Have you worked with real estate or property management clients? If so, briefly explain.</li></ul>Step 4: Fill out the job application in IndeedApplications without responses to the above questions or the correct subject line will not be considered.Pay: $30.00 - $40.00 per hourBenefits:<ul><li>Flexible schedule</li><li>Professional development assistance</li><li>Tuition reimbursement</li></ul>Experience:<ul><li>Accounting: 3 years (Required)</li><li>Management: 3 years (Required)</li></ul>Shift availability:<ul><li>Day Shift (Required)</li></ul>Work Location: Remote

Client Relations and Quality Control Manager

ARK Projects

<div>
 Role Mission:
 
 To architect, own, and continuously improve Customer Experience system across every customer touchpoint &mdash; from first inquiry to Year-1 Post-Occupancy &mdash; ensuring every Moment of Truth is operationalized and every CXM KPI is met or exceeded.
 
 
 Key Responsibilities:
 
 &bull;	Design and govern the end-to-end CXM strategy, translating the CEO's Strategic Directive into operational systems, protocols, and team rhythms.
 
 &bull;	Own the Master CXM Playbook: documenting every interaction, the asset or protocol required, and the internal owner accountable for it.
 
 &bull;	Brief, onboard, and manage all external CXM partners, acting as ARK's single point of accountability.
 
 &bull;	Establish and report on all CXM KPIs monthly to the CEO.
 
 &bull;	Lead the cultural embedding of the brand promise across all internal teams &mdash; sales, construction, finance &mdash; through training and process standards.
 
 &bull;	Recruit and onboard each internal CXM team member, with hiring profiles approved by the CEO.
 
 &bull;	Conduct quarterly CXM audits and present findings and corrective plans to the CEO.
 
 
 Owned KPIs / Deliverables:
 
 &bull;	All CXM KPIs green-rated within 6 months of first project launch.
 
 &bull;	CXM Playbook published and approved by CEO within 60 days of hire.
 
 &bull;	All external partners contracted and briefed within 90 days of hire.
 
 &bull;	Zero interaction-delivery failures on any first ARK project launch.
 
 
 Minimum Qualifications &amp; Requirements:
 
 &bull;	Minimum 5 years of experience in Customer Experience, Client Relations, or Brand Management &mdash; with at least 2 years in real estate development, luxury property, or hospitality.
 
 &bull;	Proven track record of building a CXM or client services function from scratch inside a developer, asset manager, or property firm.
 
 &bull;	Deep fluency in the Saudi real estate market; understanding of buyer psychology in the KSA context (self-builders, institutional investors, aspirational middle market).
 
 &bull;	Strong bilingual proficiency: Arabic (native or near-native) and English (professional working level).
 
 &bull;	Demonstrated experience managing agencies, external consultants, and cross-functional internal teams simultaneously.
 
 &bull;	Knowledge of CRM systems, client journey mapping tools, and basic data analytics.
 
 &bull;	Bachelor's degree required in Business, Marketing, or related field; MBA strongly preferred.
</div>

Customer Experience Manager

Adecco Permanent Recruitment

<div>
 
 Adecco Permanent Recruitment is seeking a Customer Success Manager in Greensboro, North Carolina. The qualified candidate for this opportunity will have
 
 5 years of experience as a Customer Success Lead in a Call Center setting
 
 . This is an on-site role.
 
 
 
 
 
 This opportunity comes with a strong base salary, in addition to comprehensive benefits. Please see additional particulars below:
 
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Demonstrate deep understanding of clients&rsquo; business challenges.
 </li>
 <li>
 Maintain ongoing relationships with installed clients
 </li>
 <li>
 Develop and drive strategies that lead to customer adoption and satisfaction
 </li>
 <li>
 Lead customer engagement touch points such as Executive Business Reviews and process or technical team alignment
 </li>
 <li>
 Identify opportunities and incremental business on assigned accounts through active cross and upsell strategies
 </li>
 <li>
 Participate in achieving department goals through identifying additional services opportunities to installed clients.
 </li>
 <li>
 Ensure C-level executives at client organizations achieve their desired outcomes and gain maximum value from our solution
 </li>
 <li>
 Build and sustain relationships across customers from C-level executives to administrative personnel through regular meetings, understanding their needs, and offering tailored solutions
 </li>
 <li>
 Develop customers who will provide positive references for prospects
 </li>
 <li>
 Lead and align administrative and technical teams both within and with the customer to drive process and technical priorities to completion
 </li>
 <li>
 Advocate for and address customers&rsquo; product, technology, and service needs internally
 </li>
 <li>
 Assess client usage, performance, and satisfaction, and align their business objectives with our solutions
 </li>
 <li>
 Develop deep knowledge of company solutions
 </li>
 <li>
 Lead base-level demos of products for customer knowledge and growth.
 </li>
 </ul>
 
 
 
 
 
 Desired Experience:
 
 
 <ul>
 <li>
 Minimum of 5 years&rsquo; experience in customer success role
 </li>
 <li>
 Knowledge of supplier onboarding, dynamic discounting, supply chain financing, and e-invoicing solutions preferrable
 </li>
 <li>
 Good understanding of Accounts Payable &amp; procurement principles, including Accounts Payable best practices is useful
 </li>
 <li>
 Ability to interact credibly with technical &amp; LOB professionals as well as senior executives through the CPO, CFP and CEO level
 </li>
 <li>
 Strong project management skills a plus
 </li>
 <li>
 Ability to build rapport with team members and clients
 </li>
 <li>
 Excellent customer communication skills with the ability to be an active listener
 </li>
 <li>
 Passionate commitment to customer satisfaction
 </li>
 <li>
 Excellent communication skills, both written and verbal, including ability to communicate effectively with both business and technical personnel, both inside the APEX organization and within client organizations, at both peer and senior levels.
 </li>
 <li>
 Collaborate with customers to develop and execute success plans that align apex&rsquo;s capabilities with the customer's business goals and objectives
 </li>
 <li>
 Strong influencing, problem-solving, and negotiation skills
 </li>
 <li>
 Bachelor&rsquo;s degree preferred
 </li>
 <li>
 25% travel to client sites and Corporate, Greensboro, North Carolina
 </li>
 </ul>
 
 
 
 
 Equal Opportunity Employer/Veterans/Disabled
 
 
 Read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy T
 
 
 Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
 
 
 *The California Fair Chance Act
 
 
 *Los Angeles City Fair Chance Ordinance
 
 
 *Los Angeles County Fair Chance Ordinance for Employers
 
 
 *San Francisco Fair Chance Ordinance
 
 
 
</div>

Customer Success Manager- On-site!

Luminare Aesthetics & Wellness

About Luminare Aesthetics &amp; WellnessLuminare Aesthetics &amp; Wellness is a premier, multi-location medical spa dedicated to delivering exceptional results and elevated client experiences. We combine advanced aesthetic treatments with a luxury, client-centered approach&mdash;creating an environment where service, expertise, and results are seamlessly aligned.Position SummaryWe are seeking a polished, high-performing Manager of Client Experience &amp; Sales to lead and elevate the full client journey across all locations. This individual will be responsible for driving revenue growth, optimizing front-of-house performance, and developing a highly skilled, sales-focused team. This role will additionally lead, coach, and develop Medical Assistants, ensuring competency, performance excellence, and alignment with clinical and client care standards,This is a hands-on leadership role for someone who thrives in a fast-paced, client-centric environment and is passionate about coaching teams, exceeding sales goals, and delivering a consistently elevated experience.What You Will OwnSales Leadership &amp; Revenue Growth<ul><li>Lead all front-end revenue-driving activities, including booking, rebooking, and service upgrades</li><li>Drive performance against key metrics including conversion rate, average ticket value, and client retention</li><li>Coach teams to confidently recommend treatments, packages, and memberships</li><li>Identify opportunities to increase revenue through client experience enhancements and sales strategy</li><li>Establish a culture of accountability and performance excellence</li></ul>Luxury Client Experience<ul><li>Set and uphold the standard for a high-touch, personalized client journey across all locations</li><li>Serve as the primary escalation point for client concerns, ensuring white-glove resolution</li><li>Train teams on elevated communication, consultative selling, and relationship-building</li><li>Ensure every client interaction reflects the Luminare brand&mdash;professional, polished, and results-driven</li></ul>Team Leadership &amp; Development<ul><li>Lead, coach, and develop front desk teams and Medical Assistants across all locations</li><li>Hire, onboard, and train top-tier talent with a focus on both service excellence and sales performance</li><li>Provide ongoing coaching, performance feedback, and development planning</li><li>Foster a motivated, accountable, and high-performing team culture</li><li>Maintain strong staffing coverage and step in as needed to support operations</li></ul>Operational Excellence<ul><li>Oversee front desk workflows, ensuring efficiency, consistency, and professionalism</li><li>Partner with clinical teams to ensure seamless daily flow and exceptional client care</li><li>Monitor adherence to policies, procedures, and brand standards</li><li>Ensure all environments are consistently clean, organized, and presentation-ready</li><li>Support payroll, scheduling, and inventory coordination as needed</li></ul>Strategic Collaboration<ul><li>Partner with leadership on promotions, events, and growth initiatives</li><li>Support in-spa events and client engagement strategies</li><li>Monitor online reputation and ensure a strong, consistent brand presence</li></ul>What We&rsquo;re Looking For<ul><li>Proven success in sales leadership and revenue growth (required)</li><li>Strong background in client experience, hospitality, or luxury service environments</li><li>Demonstrated ability to lead, coach, and develop high-performing teams</li><li>Confident communicator with strong presence and professionalism</li><li>Highly organized, proactive, and results-driven</li><li>Experience in medical aesthetics, wellness, or retail is preferred</li></ul>What Success Looks Like<ul><li>Consistent growth in revenue, booking rates, and client retention</li><li>A confident, sales-driven team that delivers exceptional client experiences</li><li>High client satisfaction and strong online reputation</li><li>Seamless, elevated operations across all locations</li></ul>Why Join Luminare<ul><li>Be part of a growing, high-end aesthetic brand</li><li>Lead and shape the client experience across multiple locations</li><li>Work alongside a collaborative, driven leadership team</li><li>Opportunity to make a direct impact on growth and performance</li></ul>Pay: From $75,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Employee discount</li><li>Paid time off</li></ul>Experience:<ul><li>Sales: 2 years (Preferred)</li></ul>Ability to Commute:<ul><li>Blue Springs, MO 64014 (Preferred)</li></ul>Work Location: In person

Customer Experience & Sales Manager

Sephora

<div>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. 
Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty. 
With 56,000 employees in 35 countries, we connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more. 
You will excel and enjoy this position if you are ready to actively handle the following missions :<div> 
Client Experience:</div> 
<div></div><ul><li>
Embody Sephora Attitude and set an example in front of the team.</li><li>
Provide support to the team in difficult situations ensuring client&rsquo;s satisfaction.
</li><li>Provide extensive coaching and training to assist the team in meeting all operational KPI&rsquo;s.</li><li>
Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>
Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>
Inspire the team to use digital tools to deliver a customized service.</li><li>
Maintain and enforcing quality customer service and resolving customer service complaints.</li><li>
Ensure stock levels and merchandising are accurate and consistent to avoid an OOS situation for the customer.</li></ul><div> 
</div><div>Sales:</div><ul><li>
Inspire the team in achieving operational KPI&rsquo;s and educate them on how operational KPIs will contribute towards commercial KPIs - create improvement plans to drive them.</li></ul> 
<div></div><ul><li>
Reinforce sales policies and techniques established at the Sephora University with all team members.
</li><li>Ensure adequate stock to drive the sales target among selective, exclusive and Sephora Collection.</li><li>
Ensure adequate beauty tools to achieve the desired market share for services.</li></ul><ul><li>
Ensure achievements by hour are shared with colleagues and are an active part of animating the floor and motivating the team.
</li><li>Create disruptive internal competitions to motivate the team and boost the achievements.</li></ul><div></div><div> 
Operations:</div> 
<div></div><ul><li>
Apply the policies and procedures referring to products, testers, prices, merchandising, other partners (shareholders, helpers, security), etc. according to Sephora standards.</li><li>
Contribute to the shop&rsquo;s projection of an excellent image through cleanliness and product restocking.</li><li>
Together with Customer Experience Manager and Store Director, encourage the
</li></ul><div>team to apply and follow established policies and procedures regarding store operations.
</div><ul><li>Elevate Cash Leaders to implement Sephora Attitude while making sure that operational tasks are aligned such as SBP, Mobile POS, Gift Wrapping, and engraving. Ensuring the BTG area is always kept well and merchandised as per Sephora standards.
</li><li>Implementing all the tools at POS.</li></ul><ul><li>
Adhere to Return items policy in accordance with audit procedure.
</li><li>PLVs and supply for the cash counter must be maintained weekly.
</li><li>Coordinate the excess stock to Supply Chain team.</li><li>
Cash operations should be executed as per Sephorapedia, while making sure that closing/opening procedures are in place and that discrepancies are reported.</li><li>
Ensure that cameras, cash detector, security tag, and sensormatic machines are working in all areas.
</li><li>Comply with company audit procedure.</li></ul><ul><li>
Shop floor, storage room, and shared drive all must be maintained as per Sephorapedia and BOM guidelines.</li><li>
Control and achieve stock variance tolerance.
</li><li>Daily/weekly/monthly/ and animation/maintenance checklists are maintained.</li><li>
Oversee Supplier invoices documentation.</li><li>
Inventory control reports maintenance on a weekly/monthly basis.</li><li>
All legal documentations must be available in store for random checks.</li><li>
Organizing all the physical documents related to cash audit counting 6 months.</li><li>
Coordinate with Category Managers and Supply Chain team to ensure stock levels are controlled.</li><li>
Inventory and stock management procedures must be maintained accurately.
</li><li>Manage a defined process in the storeroom for all returns/credits/transfers in accordance with Sephorapedia and audit guidelines.</li><li>
Maintain the storeroom and the allocation of space for stock as per the BOM.</li><li>
Liaise with Supply Chain to follow up on stock and deadlines whenever required.
</li><li>Maintain weekly report on negative stock counts.</li><li>
Ensure that core operations on SIM are organized as per business requirements and supplier invoices.</li></ul><div></div><div> 
People:</div> 
<div></div><ul><li>
Inspire the team on business strategy, vision and relevant information through animate briefings, coaching and training.</li><li>
Increase the team confidence and motivation by praise and feedback for their performance. appreciate, recognize and celebrate each success.</li><li>
Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the Store Director.</li><li>
Ensure the team is attending training and follow-up is done after the training is attended.</li><li>
Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member.</li><li>
Ensure an addictive beauty experience through performing monthly assessments.
</li><li>Facilitate team monthly meetings to analyze and discuss their performance.</li><li>
Be responsible for the PCR and PIP process of the entire assigned team.</li><li>
Oversee the annual leave of the team and liaise with the Store Director for final validation according to business needs.</li><li>
Train existing and new team members on emergency situations (evacuation/safety).</li></ul><div></div><div> 
Business:</div> 
<div></div><ul><li>
Provide support to the Store Director with knowledge of the market conditions, competition, client need, etc.</li><li>
Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.</li><li>
Put in place action plans to boost business and maximize product performance, leveraging stock management knowledge.</li><li>
Ensure Security, Cleaning team, and Contractors are aligned with Sephora guidelines.</li><li>
Maintain a safe working environment for clients and team members.</li><li>
Identify and analyze Key Performance Indicators such as Conversion rate, Average Basket, Market Share, etc. and propose action plans accordingly.</li><li>
Contribute to all relevant business reports.
</li><li>Network with other stores and head office departments and take on area responsibilities.</li></ul><div></div><div> 
Store Operations:</div> 
<div></div><ul><li>
Ensure the maintenance of store, common areas and stock is as per Sephora requirement.
</li></ul><ul><li>Ensure that the store is checked regularly and if any maintenance needed, reaction is prompt and effective.
</li><li>All window installations, podiums, pop ups and animation permits must be requested and installed on time, while meeting the requirements set.</li><li>
Beauty Hub screens and visuals must be updated as per Marketing team requirements.</li><li>
Maintain a good relationship with all external contractor and counterparts.
</li><li>Organizing the back office as per new &ldquo;BOM&rdquo; guidelines.</li></ul><div> 
Relationships</div><div> 
</div>Internal Relationships: Store team (Store Manager/Director, Supervisor, Beauty Consultants), and Head Office teams.
External Relationships: Suppliers, Brand promoters/managers/trainers, Security, Cleaning team and Contractors.<div> 
</div>Do not hesitate to apply if you have&hellip; or if you are &hellip; 
<ul><li>Minimum 2 years&rsquo; experience in team and people management.</li><li>
Minimum 5 to 6 years&rsquo; experience in operations.</li><li>
Bachelor&rsquo;s degree.</li><li>
Intermediate product knowledge.</li><li>
Advanced knowledge in health and safety procedures.</li><li>
Advanced knowledge in operations.</li></ul><ul><li>
Programming knowledge and Oracle BI &amp; SIM knowledge is a plus.
</li><li>English &ndash; Advanced level, Arabic is a plus.</li><li>
Proficient in MS office.</li><li>
Knowledge of cash management principles and/or procedures.</li><li>
Problem solving and decision-making abilities.</li><li>
Ability to develop and manage teams and people.</li><li>
Organized, structured and process oriented.</li></ul> 
Here, you will find:<ul><li>
Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit</li><li>
Culture of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead</li><li>
Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference</li></ul></div>

Store Operations Manager

JPMorganChase

<div>JOB DESCRIPTION<div> 
Strategic Thinkers Wanted. Delivering exceptional Client Service is vital at JPMorgan. It drives our ability to build lifelong relationships with clients and fuels our brand and reputation. Without exceptional self-service in particular, our clients and employees can become frustrated and our costs to provide service escalate.
As a Client Service Manager III within JPMorganChase, you will be responsible for analyzing and optimizing telephony systems and processes to support business objectives. This role involves assessing current telephony infrastructure, identifying opportunities for improvement, and developing strategic recommendations for system enhancements, cost efficiencies, and user experience. The candidate will collaborate with cross-functional teams to implement best practices, monitor performance metrics, and ensure alignment with organizational goals.
JPMorgan is redefining how clients access and are serviced by us. We will consider a client&rsquo;s relationship and experiences across JPMorgan, over any one channel, product or line of business. We will analyze the Client and Specialist experiences from beginning to end and deliver industry-leading servicing strategies that ensure the best possible experience, including driving self-service options. 
 
Job responsibilities
<ul><li>Partner with Call Routing, IVR Team, Workforce Planning and other cross LOB teams to review and implement initiatives that will drive efficiencies and improve resiliency in COS</li><li>
Create suitable strategies that are sustainable, improves resiliency and reduces cost. Partners with key stakeholders to build out the initiative and ensure all risks have been eliminated prior to go live.</li><li>
Participate in the design stage of initiatives to influence a Client&rsquo; s servicing journey to improve the end-to-end experience
</li><li>Possess in-depth knowledge of the client&rsquo;s journey today, including ability to articulate break points, and provide Client Obsessed solutions</li><li>
Execute the identification and design direction and providing output recommendations to business partners for execution
</li><li>Engage required Service Operations stakeholders to ensure awareness that allow us to deliver strategies that are sustainable and controllable</li><li>
Drive the design to ultimate target end state</li><li>
Address delivery challenges, impacts to timeline and correcting prior to escalation</li><li>
Communicate progress, status, issues, decisions on regular cadence</li><li>
Interface with other execution efforts cross impacting the initiative scope
</li><li>Conduct post implementation review through listening to calls, and reading complaints, etc., to gather insights and determine next steps</li></ul>
Required qualifications, capabilities, and skills
<ul><li>3+ years&rsquo; work experience, ideally in call center, strategy, or client-centric function</li><li>
1+ years of project management experience</li><li>
Focus on client experience enhancements and communications</li><li>
Aware and comfortable operating in an Agile environment</li><li>
Strong understanding of the financial services industry
</li><li>Strong communication skills &ndash; both written &amp; verbal &ndash; with ability to quickly solve problems and present ideas and results to multiple stakeholders; superior verbal and interpersonal skills</li><li>
Comfortable in a deadline-driven, fast-paced environment, with flexibility and willingness to adapt and change course as needed</li><li>
Ability to manage multiple initiatives at varying stages of their lifecycle</li><li>
Consultative approach with the ability to interact, influence, and communicate effectively with all levels of the organization
</li><li>Excellent organizational skills with the ability to prioritize and identify big ideas, and business goals.
</li></ul>Preferred qualifications, capabilities, and skills
<ul><li>Extensive experience in the banking or financial services industry, particularly in commercial or investment banking, with strong leadership and team management skills to inspire high performance.
</li><li>Proficient in using banking software, systems, and data analytics tools to drive decision-making and develop effective solutions for complex situations.
</li><li>Focused on continuous improvement, identifying opportunities for process enhancements, and implementing changes to improve client experiences.
</li><li>Ability to apply cultural intelligence to engage effectively with diverse clients and utilize data and tech literacy for innovative solutions.
</li><li>Experience in mentoring team members and leading projects to achieve client and business goals.
</li></ul></div>ABOUT US 
<div>
<div>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
</div><div>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
<div>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase &amp; Co. is an Equal Opportunity Employer, including Disability/Veterans 
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ABOUT THE TEAM 
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J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors. 
 
Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients&mdash;including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.</div></div>

Client Service Business Analyst Manager - Business Telephony - Vice President

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