client experience manager

Sephora

<div><p>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectivly. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.</p><p><b>
POSITION PURPOSE:</b></p><p></p><p><br>
As Customer Experience Manager, you will be responsible for the customer journey, services and operational service management within the store</p><p>
Responsible to lead, support, coach, and translating the store vision and plans into tangible actions enabling store team to reach and exceed their targets.</p><p>
Build, develop and implement store action plans to maximise sales and KPIs performance</p><p></p><p><b><br>
Key Accountabilities</b></p><p></p><p><b><br>
Client Experience</b></p><ul><li>
Embody Sephora Attitude and set an example in front of the team.</li><li>
Provide support to the team in difficult situations ensuring client&rsquo;s satisfaction.</li><li>
Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI&rsquo;s.</li><li>
Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>
Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>
Provide support for the floor manager as an active co-lead.</li><li>
Use suitable tools for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li><li>
Inspire the team to use digital tools to deliver a customized service.</li><li>
Work in partnership with the Services Manager and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>
Embolden team to use digital tools to deliver a customized service; responsible for daily follow up.</li><li>
Build a strong relationship with Brand Supervisors and follow up on Brand BCs.</li><li>
Lead your Category Managers to create a positive and energetic shopping experience to enable achievements in all commercial KPI&rsquo;s.</li><li>
Provide support for the Store Director in analyzing results and proposing action plans in order to enhance client experience and drive all related KPI&rsquo;s.</li><li>
Provide support for the Store Director by maintaining and enforcing quality customer service and resolving customer service complaints.</li></ul><p><b>
Sales
</b></p><ul><li>Lead your category Managers to create a positive and exciting work environment through effective floor management while ensuring that targets are met.</li><li>
Lead your Services Manager to create a playful and educational experience while ensuring services targets are met.</li><li>
Reinforce sales policies and techniques established at the Sephora University with all team members.</li><li>
Balance and drive the sales target.</li><li>
Provide support for the Store Director in analyzing sales results and proposing action plans to achieve set targets.</li><li>
Ensure achievements by hour are shared with colleagues and are an active part of animating the floor and motivating the team.
</li><li>Create disruptive internal competitions to motivate the team and boost the achievements.</li></ul><p></p><p><b><br>
Operations</b></p><ul><li>
Apply the policies and procedures referring to products, shelving plans, testers, prices, merchandising and other partners (Brands, helpers, security) and provide feedback.</li><li>
Contribute to the store projection of an excellent image through cleanliness and product restocking.</li></ul><ul><li>
Together with the Category Managers, encourage the team to apply and follow established policies and procedures regarding store operations.</li><li>
Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations.</li><li>
Work with the Operations Manager to ensure that VM, merchandising and quality standards are met.</li><li>
Validate the podium order proposed by the Operations Manager and daily performance is closely monitored.</li><li>
Align with Category Departments on plans and communicate to your assigned team.</li></ul><p><b>
Business</b></p><ul><li>
Provide support to the Store Director with knowledge of the market conditions, competition, client needs, etc.</li><li>
Analyze all relevant KPIs and propose action plans for improvement.</li><li>
Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.</li><li>
Manages business KPIs and team selling behavior in our higher volume stores, while delivering a memorable customer experience.</li><li>
Proactively provide product recommendations and qualitative feedback based on local knowledge about the market and client needs,</li><li>
Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training and monthly trends .</li><li>
Plan, implement and oversee in-store promotional events or displays.</li><li>
Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities.</li><li>
With your team of Category Managers ensure all Contribute to the Business reports as required to form a comprehensive picture of the business.</li></ul><p></p><p><b><br>
People</b></p><ul><li>
Motivate and develop the Category Managers and store team through daily coaching / observations.</li><li>
Communicate and inspire the team on business strategy, vision and relevant information through animating briefings, coaching's and trainings.</li><li>
Increase the team confidence and motivation by praise and feedback for their performance.</li><li>
Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the Store Director.</li><li>
Ensure the team is attending training and follow up is done after the training is attended.</li><li>
Ensure the team is using E-learning tools; daily follow up on average training frequency for each team member.</li><li>
Ensure an addictive beauty experience through performing monthly assessments.</li><li>
Facilitate team monthly meetings with the Category Managers to analyze and discuss their performance.</li><li>
Be responsible for the PCR and PIP process of the entire assigned team.</li><li>
Oversee the annual leave of the team and liaise with Store Director for final validation according to business needs.</li></ul><p><b>
Know How</b></p><ul><li>
Project an exceptional image and body language in accordance with the guidelines set by Sephora.</li></ul><ul><li>
Keep up-to-date on trends and products.</li><li>
Inspire, mentor and coach the team.</li></ul><h1 class="jobSectionHeader"><b>
Relationships</b></h1><p><b>
Internal Relationships</b></p><ul><li>
Store team (Store Director, Supervisor, Beauty Consultants), and Head office team.</li></ul><p><b>
External Relationships</b></p><ul><li>
Suppliers, Brand promoters/managers/trainers, Security, Cleaning team.</li></ul><h1 class="jobSectionHeader"><b>
Job Holder Profile</b></h1><p><b>
Training Knowledge
</b></p><ul><li>Advanced Product Knowledge.</li><li>
Ability to train</li><li>
Intermediate knowledge on health and safety procedures.</li></ul><p><b>
Experience</b></p><ul><li>
Minimum 7 years of experience in retail with proven successful instore sales experience.</li><li>
Minimum 2 to 3 years&rsquo; experience in team management.</li><li>
3 years in the beauty industry.</li><li>
Bachelor&rsquo;s degree.</li></ul><p><b>
Languages</b></p><ul><li>
English &ndash; minimum intermediate level</li></ul><p><b>
Competencies</b></p><ul><li>
Digital orientation/analytical skills/business oriented.</li><li>
Excellent communication skills.</li><li>
Intermediate Excel skills.</li><li>
Ability to deal with Ambiguity.</li></ul><ul><li>
Commercial awareness.</li><li>
Strong ability to develop and manage people and teams.</li></ul><h2 class="jobSectionHeader"><b>
HE</b></h2><p><b>
Here, you will find:</b></p><ul><li><p>
Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit.</p></li><li><p>
Culture of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead</p></li><li><p>
Work that brings, fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference</p></li></ul><p>
Join us and belong to something beautiful.</p></div>

Customer Experience Manager - Dubai Mall Flagship Store

Fitch Ratings

<div>
 Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years&rsquo; experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance. Fitch Learning is a Fitch Solutions company.
 <br/>
 <br/>
 Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.
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 Fitch Learning is currently seeking a Client Relationship Manager based out of our Riyadh office.
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 <strong>
  How You&rsquo;ll Make An Impact
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 </strong>
 <ul>
  <li>
   Own and grow a defined portfolio of strategic B2B client accounts across the Middle East, driving renewals, cross-sell and new logo acquisition to achieve/exceed revenue targets.
  </li>
  <li>
   Lead consultative engagements to understand client learning needs and translate them into tailored solutions, collaborating with trainer faculty and product specialists.
  </li>
  <li>
   Position Fitch Learning and the wider Fitch Group as thought leaders in financial markets and learning, delivering persuasive pitches and best-in-class proposals.
  </li>
  <li>
   Maintain accurate pipeline management, forecasting and account activity using Salesforce; produce regular revenue forecasts built from your pipeline.
  </li>
  <li>
   Partner with operations to hand over won programs for delivery while retaining commercial oversight and the senior client relationship.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  You May Be a Good Fit If
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   5+ years of B2B sales and client relationship management experience, ideally within financial services education or related training solutions.
  </li>
  <li>
   Proven track record of meeting or exceeding revenue targets, managing enterprise accounts, and converting complex multi-stakeholder opportunities.
  </li>
  <li>
   Proficiency with CRM tools (e.g., Salesforce) and data-driven pipeline/forecast management.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What Would Make You Stand Out
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience selling into KSA financial institutions, government entities or large corporates, with Arabic and English fluency.
  </li>
  <li>
   Background designing learning programs in credit, markets, risk or broader financial services topics.
  </li>
  <li>
   Strong consultative selling, proposal development and C-level engagement skills.
  </li>
  <li>
   Familiarity with GCC tender/RFP processes and collaboration across global, cross-functional teams.
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   <br/>
  </li>
 </ul>
 <strong>
  Why Choose Fitch
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Hybrid Work Environment: 3 days a week in office required based on your line of business and location
  </li>
  <li>
   A Culture of Learning &amp; Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
  </li>
  <li>
   Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
  </li>
  <li>
   Promoting Health &amp; Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
  </li>
  <li>
   Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
  </li>
  <li>
   Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
  </li>
  <li>
   Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community
   <br/>
   <br/>
  </li>
 </ul>
 At Fitch Group, the combined power of our global perspectives is what differentiates us. Our global network of colleagues comes together to accomplish things greater than they ever could alone.
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 Every team member is essential to our business and each perspective is critical to our success. We embrace a diverse culture that encourages a free exchange of ideas, guaranteeing your voice will be heard and your work will have an impact, regardless of seniority.
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 <br/>
 <strong>
  For More Information, Please Visit Our Websites
  <br/>
  <br/>
 </strong>
 www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com
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</div>


Fitch Learning | Client Relationship Manager - Riyadh

Scrunch AI

<div><h1 class="jobSectionHeader"><b>About Scrunch</b></h1><p>
Scrunch, a venture-backed startup, is on a mission to bring brands to an AI-first future&mdash;where people increasingly rely on LLMs to discover, understand, and act on information that matters to them.</p><p>
As AI search and conversational agents replace traditional web search and browsing, Scrunch helps marketing teams rethink how their products and services are discovered and surfaced on AI platforms like ChatGPT, Claude, Gemini, and more&mdash;working <i>with</i> AI platforms, not against them. This shift represents the biggest change to marketing since the dawn of the internet.</p><p>
With $26M in backing from Mayfield Fund, Decibel, Homebrew, GTM Capital, and leading Silicon Valley founders and operators, Scrunch has scaled rapidly since commercial launch. Today, more than 500 paying brands&mdash;including Fortune 500 companies like Lenovo, category-defining brands like Skims, and breakout startups like Clerk&mdash;use the platform.</p><p></p><h1 class="jobSectionHeader"><b>
About the Role</b></h1><p>
Scrunch is looking for an <b>Enterprise Customer Success Manager</b> with a strong background in marketing technology to help influence our clients to use and effectively adopt our platform to ensure they receive maximum value. You&rsquo;ll serve as the connective tissue between our technology and our users&mdash;ensuring clients not only succeed but become champions of our product.</p><p></p><h2 class="jobSectionHeader"><b>
What You&rsquo;ll Do</b></h2><ul><li><p>
Act as the primary point of contact for a portfolio of 10-20 enterprise-level clients, helping them maximize the impact of our cutting-edge generative AI search optimization software solution.</p></li><li><p>
Translate platform data into strategic recommendations tailored to each client&rsquo;s business goals and industry dynamics to drive measurable improvements in visibility and optimization.</p></li><li><p>
Guide clients through onboarding, education, and adoption journeys&mdash;ensuring high engagement, retention, and satisfaction.</p></li><li><p>
Conduct quarterly business reviews and content strategy sessions focused on optimizing content visibility, organic growth, and AI-discovery performance (ChatGPT, Perplexity, etc.).</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
What You&rsquo;ll Bring</b></h2><ul><li><p>
5+ years in customer success or account management with bonus points for experience at SEO and/or marketing focused SaaS companies</p></li><li><p>
Strong communication skills&mdash;you can turn technical insights into persuasive, strategic action plans for clients.</p></li><li><p>
Proven experience managing a strategic, enterprise or named accounts book of business employing strategic playbooks to drive adoption and customer satisfaction</p></li><li><p>
Experience working in early-stage startups or SaaS environments, where you&rsquo;ve helped define new processes and customer success strategies.</p></li><li><p>
Team first oriented mindset - you collaborate effectively across product, sales, and marketing to drive customer success.</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
What Success Looks Like</b></h2><ul><li><p>
Proactively ensure that clients measure and achieve their desired outcome with our software solution.</p></li><li><p>
Development and maintenance of strategic account plans for every client to ensure clear alignment on their priorities and value drivers</p></li><li><p>
Onboard clients promptly to ensure they start receiving value from their investment in our platform</p></li><li><p>
Influence clients to adopt our platform and integrate it into their regular workflows leading to account expansion opportunities.</p></li><li><p>
You&rsquo;re seen as a trusted advisor and key strategic partner to both your clients and our internal teams.</p></li></ul><p></p><p><i>
Scrunch AI is an equal opportunity employer. We welcome people of all backgrounds, experiences, perspectives, and identities. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</i></p><p>
Compensation Range: $100K - $150K</p></div>

Enterprise Customer Success Manager

Org Linked

<p><b>Client Acquisition Executive &ndash; HR Domain (UK Market)</b></p><p><b>Company Name:</b> Orglinked<br/><b>Location:</b> Chennai<br/><b>Experience Required:</b> 2&ndash;3 Years<br/><b>Qualification:</b> MBA (Mandatory) &ndash; Preferably MBA in HR<br/><b>Employment Type:</b> Full-Time</p><p><b>Role Overview</b></p><p>Orglinked is looking for a dynamic and results-driven <b>Client Acquisition Executive</b> to expand our presence in the <b>UK market</b>. The role focuses on <b>cold calling, lead generation, and converting prospects into active HR/recruitment clients</b>. The ideal candidate should have prior experience handling UK clients and a strong understanding of HR and recruitment services.</p><p><b>Key Responsibilities</b></p><ul><li>Identify, prospect, and acquire <b>new UK-based clients</b> for HR and recruitment services.</li><li>Execute <b>cold calling, email outreach, LinkedIn outreach, and follow-ups</b> to generate qualified leads.</li><li>Build and maintain a robust <b>lead pipeline</b> with consistent tracking and reporting.</li><li>Conduct initial discussions with UK clients to understand hiring requirements and business needs.</li><li>Present Orglinked&rsquo;s HR and recruitment solutions clearly and professionally to prospective clients.</li><li>Coordinate with internal recruitment and delivery teams to ensure smooth onboarding of new clients.</li><li>Maintain strong client relationships to ensure repeat business and long-term engagement.</li><li>Achieve assigned <b>monthly and quarterly acquisition targets</b>.</li><li>Prepare and share regular reports on lead status, conversions, and market feedback.</li></ul><p><b>Required Skills &amp; Qualifications</b></p><ul><li><b>MBA is mandatory</b> (MBA in HR preferred).</li><li><b>2&ndash;3 years of experience</b> in client acquisition, business development, or sales within the <b>HR/recruitment domain</b>.</li><li>Proven experience handling <b>UK clients</b> and understanding UK business etiquette and hiring practices.</li><li>Strong <b>cold calling and lead generation</b> skills.</li><li>Excellent <b>spoken and written English communication</b> skills.</li><li>Ability to work independently and meet aggressive targets.</li><li>Proficiency in CRM tools, MS Excel, and reporting dashboards is an added advantage.</li></ul><p><b>Preferred Candidate Profile</b></p><ul><li>Prior experience in <b>international B2B sales or recruitment services</b>.</li><li>Strong negotiation and relationship-building skills.</li><li>Target-oriented with a proactive and self-motivated approach.</li><li>Comfortable working in UK time zone overlaps, if required.</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Experience in Cold calling and lead generation for UK clients ?</li></ul><p>Education:</p><ul><li>Master's (Required)</li></ul><p>Work Location: In person</p>

Client Acquisition Executive – HR Domain (UK Market)

<div>
 The user is responsible to process all back office transactions in US P&amp;C client area namely-Mid term changes, endorsements, Coding, correspondence etc.
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 Primarily responsible for processing transactions as per the SLAs outlined by the client
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 Ensure that all the transactions are processed as per defined and documented desktop procedures
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 Ensure that the assigned targets in accordance with SLA are met
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 Ensure that the quality of the transactions is compliant with predefined parameters
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 Expected to work within strict deadlines, meet and continuously strive to exceed expectations for all process metrics and customer satisfaction measures
</div>


Executive-Customer Care Non-Voice-Back-End/Non Voice Transaction Processing Complex

Emirates Link Maltauro Company LLC

<p><b>Preferred who can join immediately </b></p><p><b>Knowledgeable in Aconex system is mandatory.</b></p><ul><li>Control the document and data control activities/movements by establishing, implementing, maintenance and updating the documented procedures with strict adherence to:</li></ul><p>1. Company requirements</p><p>2. Client&rsquo;s requirements</p><p>3. If necessary ISO-9000 standard requirements</p><ul><li>Documents movements can be described as follows:</li></ul><p>1. Receiving</p><p>2. Issuing</p><p>3. Distribution</p><p>4. Filing</p><p>5. Retrieving</p><p>6. Archiving</p><ul><li>Define a document filing system to enable repaid access of all company documents.</li><li>Establish and maintain a centralizing system for the control of company correspondence.</li><li>Standardize the drawing numbering system and coordinate the same with Project&rsquo;s Engineering Department and Subcontractors.</li><li>Maintain up to date database register showing document details and revision status.</li><li>Establish a distribution matrix for allocating controlled copies of documents as necessary to company staff or organization (Client, Contractors, Subcontractors, and Suppliers. etc.).</li><li>Logging of all correspondences, Drawings, Procedures, Standards, Specifications, Vendor Drawings, Purchase Orders, Data Sheets, Manuals, etc and generate internal transmittal for internal circulation of the same.</li><li>Coordination and control of Engineering Documentation, QC Documentation (Inspection Records), Suppliers Documentation, subcontractors Documentation with Client/Contractor as well as internal review approval of Subcontractors documentation.</li></ul><p>Job Types: Full-time, Permanent</p><p>Ability to commute/relocate:</p><ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Application Question(s):</p><ul><li>Are you available to join immediately?</li></ul>

Document Controller - Acconex Experience

Standard Chartered Bank

<p></p><div><div><div><div><div><div><b>Requisition Number: </b>46238
</div></div></div></div><div><div><div><div><b>Job Location: </b>Dubai, ARE
</div></div></div></div><div><div><div><div><b>Work Type: </b>Office Working
</div></div></div></div><div><div><div><div><b>Employment Type: </b>Permanent
</div></div></div></div><div><div><div><div><b>Posting Start Date: </b>18/12/2025
</div></div></div></div><div><div><div><div><b>Posting End Date: </b>08/01/2026
</div></div></div></div><div><div><div><div><b>:
</b><div><div><div><div><b>Job Summary</b></div>
</div><div><div><b>
About SC Ventures</b><br>
<ul><li>SC Ventures is Standard Chartered Bank&rsquo;s innovation, fintech investment and ventures arm. We were established to reinvent banking, as the significant technological disruptions to the industry was impacting its ability to serve clients and customers, in the ways they needed to be served.</li><li>We are a unique ecosystem of innovators, banking experts, business builders and partners who are focused on rewiring the DNA in banking and bringing breakthrough ideas to scale, together.</li><li>We are building ecosystems around four high conviction themes: Online Economy &amp; Lifestyle, SMEs &amp; World Trade, Digital Assets, and Sustainability &amp; Inclusion.</li><li>We are a global team of &quot;core members&quot; (excluding individual ventures), including dedicated colleagues from the Group's support functions, based in Singapore, Hong Kong, London, the United Arab Emirates and Israel.</li></ul></div></div></div><div><div><div><b>
Key Responsibilities</b></div>
</div><div><p>
The role of Investor Relations &amp; Client Content in the Middle East will drive impact in three core areas: Brand and Marketing, Client Engagement, Venture Marketing</p>
<div><b>
Strategy</b><br>
<b>Brand and marketing</b><br>
<ul><li>Deepen SCV&rsquo;s strategic positioning across the region, deeper collaboration with the Bank, extend thought leadership into KSA, Africa through focused brand partnerships, digital assets, and ecosystem engagement.</li><li>Brand building: sustain &ldquo;always on&rdquo; Middle East (ME) presence, strengthen brand partnerships and target events in new markets to drive credibility.</li><li>Public Relations (PR) and profiling: drive thought leadership and identify win-win partnerships that can amplify SC Ventures.</li><li>Lead on roadshows, events and drive collaboration between Bank and SC Ventures</li><li>Digital assets: consolidate and lead the digital assets narrative from SC Ventures</li><li>Identify cross portfolio collaboration opportunities between platform and ventures</li><li>Ownership for all ME PR &amp; Comms activation &ndash; including articles, interviews, newsletter etc &ndash; in alignment with central SCV Brand and Marcomms team</li><li>Support updates for global SCV events and content calendar</li><li>Ownership for all ME Events activation</li></ul></div>
<div><b>
Client engagement</b><br>
<ul><li>Convert visibility into commercial outcomes. Target SC bank clients and external prominent players across industries</li><li>Support pitches for strategic proposals in the Middle East in collaboration with Middle East lead &amp; global client engagement team.</li><li>Bring creation circle to the Middle East - explore co-creation events with key clients, tackle challenges, secure joint ventures</li><li>Pipeline management &ndash; disciplined and structured follow up, relationship nurturing.</li></ul></div></div></div><div></div><div><div>
</div><div><div><b>
Ventures marketing</b><br>
<b>Provide support for ventures and their marketing strategy</b><br>
<ul><li>New ventures &ndash; go to market strategy, first 12 months marketing support until venture can afford in-house capacity and resources</li><li>Existing ventures &ndash; conduct deep dives with existing me ventures, identify gaps, optimize messaging/sales and potential synergies with SC Ventures</li><li>Build the marketing strategy and initiatives for Ventures, from incubation phase through to commercialization, with consulting and providing guidance on appropriate marketing plans for each stage (e.g., agency recommendations, reviewing brand strategy etc.)</li></ul></div>
<div><b>
Business</b><br>
<ul><li>Partnership with Venture Leads/Founders in building comprehensive marketing plans &ndash; for both launch and ongoing marketing; inclusive of brand building, campaign execution and customer acquisition/sales plans</li><li>Aligning with cross-functional stakeholders, ensuring Ventures brand strategy and name development align with the group&rsquo;s corporate &amp; brand &amp; marketing strategy</li></ul></div>
<div><b>
Processes</b><br>
<ul><li>Manages Ventures Marketing, ensuring regular updates are provided to key SCV teams on progress related to venture marketing plans, highlighting early any risks and opportunities</li></ul></div>
<div><b>
People &amp; Talent</b><br>
<ul><li>Key consult to Ventures in building their marketing structure and teams, working with Venture Leads on defining talents required in their marketing teams, to build and recruit high performing marketing talents for them.</li><li>Reinforce a culture of continuous learning and development within the Marcomm workstream</li><li>Support an open environment to stimulate creativity and develop innovative solution to support SC Venture&rsquo;s aspiration.</li><li>Lead through example and build the appropriate culture and values.</li><li>Maintain an appropriate tone in collaboration with SC Ventures and group partners.</li></ul></div>
<div><b>
Risk Management</b><br>
<ul><li>Continuously evaluate agency roster to ensure that right agencies are onboarded to partner ventures while accommodating within their budget requirements</li></ul></div></div></div><div></div><div><div>
</div><div><div><b>
Governance</b><br>
<ul><li>Ensure compliance with all SCB and venture governance frameworks where there are direct touch points with them or any subsequent downstream influence from the venture team.</li><li>Manage the team within budgetary constraints, seeking operational efficiencies</li></ul></div>
<div><b>
Regulatory &amp; Business Conduct</b><br>
<ul><li>Display exemplary conduct and live by the Group&rsquo;s Values and Code of Conduct.</li><li>Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</li><li>Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</li></ul></div>
<div><b>
Key stakeholders</b><br>
<ul><li>SCV OM</li><li>ME Geo</li><li>SC Ventures Functional Team Members</li><li>CABM</li><li>CCIB Marketing</li><li>CPBB Marketing</li></ul></div>
<p><b>
Other Responsibilities</b><br>
Embed Here for good and Group&rsquo;s brand and values in SC Ventures; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures;</p></div></div><div><div><div><b>
Qualifications</b></div>
</div><div><p>
Education-Degree qualified</p></div></div><div><div><div><b>
Skills and Experience</b></div>
</div><div><ul><li>CABM &ndash; Key Performance Indicators (KPI)</li><li>CABM &ndash; Brand Management</li><li>CABM &ndash; Marketing Strategy &amp; Positioning</li><li>CABM &ndash; Planning: Tactical &amp; Strategic</li><li>CABM &ndash; Marketing Channels</li><li>CABM &ndash; Consulting</li></ul></div></div><div><div><div><b>
About Standard Chartered</b></div>
</div><div><p>
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p>
<p>Together we:</p>
<ul><li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul></div></div><div><div><div><b>What we offer</b></div>
</div><div><p><b>
In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p>
<ul><li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li></ul></div></div></div></div></div></div></div></div></div><p></p>

Regional CABM Lead and Client Engagement, ME

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