client experience manager

Confidential Government

<div>
 
 As a Customer Experience Manager, you&rsquo;ll showcase your expertise in CX designing and management, more specifically you&rsquo;ll get to:
 
 <ul>
 <li>
 Champion opportunities to consistently Improve the entity experience
 </li>
 <li>
 Drive customer retention, reduce churn, and increase customer satisfaction
 </li>
 <li>
 Map the customer journey and identify opportunities to proactively intervene on the client&rsquo;s behalf
 </li>
 <li>
 Guide team in effective client issues resolution and handle any escalations
 </li>
 <li>
 Develop listening points in the customer journey, define segmentation of customer base and varying strategies, and identify opportunities for continuous improvement
 </li>
 <li>
 Test new strategies for driving customer value
 </li>
 <li>
 Continually review and evolve the collection of processes, oversee and organize every interaction between the customer and the organization throughout the lifecycle
 </li>
 </ul>
 
 
 
 
 Requirements and Skills:
 
 <ul>
 <li>
 Proven working experience as a Customer Experience background.
 </li>
 <li>
 Experience in customer support is a plus
 </li>
 <li>
 Market knowledge
 </li>
 <li>
 Communication and negotiation skills
 </li>
 <li>
 Ability to build rapport
 </li>
 <li>
 BSc/BA in business administration, or relevant field
 </li>
 </ul>
</div>

Customer Experience Manager

Foreground.

<div>
 Foreground is partnering with a major telecom operator in Qatar to appoint a Customer Experience Manager to elevate service standards and customer engagement across multiple channels.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Define and implement customer journey and experience strategies.
 </li>
 <li>
 Oversee call center, digital, and in-store service operations.
 </li>
 <li>
 Monitor NPS and customer satisfaction scores.
 </li>
 <li>
 Lead service recovery and complaint management processes.
 </li>
 <li>
 Collaborate with product and marketing teams for seamless client experiences.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelors degree in Business, Communications, or related field.
 </li>
 <li>
 8+ years in customer experience management, telecom preferred.
 </li>
 <li>
 Proven track record in service transformation initiatives.
 </li>
 <li>
 Strong analytical and communication skills.
 </li>
 <li>
 Bilingual Arabic/English essential.
 
 </li>
 </ul>
</div>

Customer Experience Manager - Telecom (CEM001)

ManpowerGroup

<div><div>Consultant Experience Manager - 0033635</div><div>
US-OR-Portland</div><div>
Worker Location: On-Site</div><div>
Description<div></div> 
The purpose of the Consultant Experience Manager is to take our Experis Consultants through their lifecycle with Experis once on board. The Consultant Experience Manager acts as support for the delivery team and for Experis Consultants, ensuring they have a positive consultant experience. 
<div> 
Making an Impact 
<ul><li>Engage in regular contact with the consultant to create and maintain a positive, trusting, working relationship that maximizes the consultant&rsquo;s job satisfaction and overall effectiveness during client engagement.</li><li>Identify and resolve consultant issues with urgency to reduce impact to project quality or client satisfaction.</li><li>Assist, support, and communicate with Consultants more heavily through first 1-2 weeks, and at least monthly thereafter.</li><li>Provide both positive and constructive feedback to consultants, following up on performance issues regularly, and engaging in termination conversations as needed.</li><li>Execute client specific onboarding/off-boarding and orientation requirements (e.g. ID management, badging, equipment issuance/collection).</li><li>Facilitate consultant training and development programs.</li><li>Respond to and/or escalate all employee relations issues and facilitate unresolved travel, T&amp;E, benefits and payroll issues; engaging with other teams and following up as needed.</li><li>Identify upcoming assignment end dates and inform recruiter / identify potential next-role interest / other tasks to drive redeployment. Prepare consultant for redeployment such as updating resume.</li><li>Support other administrative tasks as assigned, including pay change requests.</li></ul></div>
<div>Sharing Expertise 
<ul><li>Ability to leverage network and knowledge to solve complex problems.</li><li>Assist sales team to provide a results-oriented experience for client. Pass client intelligence information to sales team.</li></ul></div>
<div>Gaining Exposure 
<ul><li>Build rapport and work closely with internal stakeholders as needed (Experis Care, People &amp; Culture Resource Center, Operations, etc.) to ensure compliance and that Consultant needs are met.</li><li>Source leads and important project/client information and communicate to sales/recruiting</li></ul></div>
<div>Thought Leadership 
<ul><li>Adopt a solutions mindset in collaboration with all internal teams to resolve issues.</li><li>Provide suggestions for process improvement and share best practices with colleagues and peers.</li><li>Stay current on World of Work trends and establish oneself as workforce expert, sought out by consultants for advice and best practices.</li></ul></div>
<div>Your Typical Day 
<ul><li>Assist with Consultant orientation to company</li><li>Assist with Consultant orientation and offboarding</li><li>Collect/read weekly status reports, and communicate information as required</li><li>Document conversations/issues in Bullhorn</li><li>Assist with candidate screening and interviewing as needed</li><li>Collaborate with other team members to achieve goals and resolve issues</li></ul>
Other accountabilities as assigned</div>
</div><div>
Qualifications<div></div><div> 
Required 
<ul><li>Education: Bachelor's degree or related experience</li><li>4 years in a human resources generalist or mid-level administrative role with significant human resources responsibility</li><li>Proficiency with Microsoft Excel, Teams, Office and Word</li></ul></div>
<div>Nice to Have 
<ul><li>Employee relations experience</li><li>Staffing industry knowledge and experience</li></ul></div>
ManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status.
A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals.
Reasonable accommodation during the interview process can be provided. Contact talentacquisition@manpowergroup.com for assistance. 
</div><div>Travel: No</div><div>
Organization: ManpowerGroup</div><div>
Job: Human Resources</div></div>

Consultant Experience Manager - 0033635

SMCP

<div><div>SMCP - Sandro, Maje, Claudie Pierlot</div>
FT Assistant Store Manager at SMCP (Sandro &amp; Maje)

Location: Chicago, Illinois, United States

At SMCP, we embody the essence of Parisian elegance with our renowned brands, Sandro and Maje. With a commitment to accessible luxury, we bring high-fashion designs and sustainability together, crafting exceptional products and memorable experiences. Operating in over 47 countries, we are financially stable and in an exciting phase of growth, led by a strong and experienced senior leadership team. Our culture thrives on engagement, inclusivity, and corporate social responsibility, ensuring that our success is built on both innovation and care for our planet. By 2030, we aim to meet ambitious sustainability goals, all while offering Parisian chic with a modern twist. Our collections reflect the dynamic interplay of casual elegance and evening sophistication, created for individuals who value both style and sustainability.

Why SMCP:

SMCP is more than just a fashion house&mdash;it's a forward-thinking company where innovation and sustainability come together. As we continue to lead the accessible luxury market, we focus on growth, stability, and prioritizing internal mobility for our people. With a dedicated senior leadership team guiding us, we offer a culture that fosters creativity, engagement, and meaningful career opportunities. Our collections from Sandro and Maje blend timeless Parisian style with a contemporary edge, allowing individuals to express their unique personality through fashion. Joining SMCP means becoming part of an evolving story, where passion, creativity, and sustainability are at the forefront. Together, we will continue shaping the future of fashion with a strong foundation of growth, stability, and engagement.

To learn more about our global presence and values, visit our website at SMCP Global.

 At SMCP, We Style Happiness at Work&mdash;Lead with Passion and Purpose!

As an Assistant Store Manager, you'll be a key leader in delivering an elevated client experience while inspiring and coaching your team to achieve excellence. You'll lead by example, creating a dynamic and welcoming shopping environment where customers feel confident and stylish. From driving personal sales to developing your team's skills in wardrobing and clienteling, you'll play a vital role in fostering a culture of passion, service, and success.

In this role, you'll support the Store Manager in all aspects of store operations, ensuring efficiency on the sales floor and behind the scenes. Whether you're coaching associates, maintaining visual standards, or resolving client concerns with a solution-driven mindset, your passion will shape a seamless and exceptional store experience.

 What You'll Do:

Client Experience &amp; Service
<ul>
<li>Exemplify exceptional client service by acting as the boutique's primary &quot;host.&quot;</li>
</ul><ul><li>Ensure each client receives a personalized and memorable shopping experience.</li>
</ul><ul><li>Use selling tools effectively to enhance client engagement and satisfaction.</li>
</ul>
Sales &amp; Performance
<ul>
<li>Drive individual sales performance, contributing at least 20% to the store's monthly sales plan.</li>
</ul><ul><li>Mentor and motivate the team to achieve and exceed key performance indicators (KPIs).</li>
</ul><ul><li>Observe and provide feedback to team members on client engagement, conversion rates, and styling techniques.</li>
</ul>
Leadership &amp; Development
<ul>
<li>Deliver comprehensive training for new hires and facilitate ongoing product knowledge sessions.</li>
</ul><ul><li>Foster a culture of trust, collaboration, and continuous improvement within the team.</li>
</ul><ul><li>Act as Manager on Duty, utilizing strong problem-solving skills to address and resolve client concerns.</li>
</ul>
Visual Merchandising &amp; Brand Standards
<ul>
<li>Support visual merchandising initiatives, ensuring compliance with brand guidelines.</li>
</ul><ul><li>Maintain a visually appealing boutique that reflects the brand's aesthetic and standards.</li>
</ul>
 Who You Are:
<ul>
<li>2+ years of prior supervisory experience in a client-focused retail environment.</li>
</ul><ul><li>Passionate about fashion, styling, and delivering exceptional service.</li>
</ul><ul><li>Strong communicator with a natural ability to coach and develop talent.</li>
</ul><ul><li>Problem-solver with a track record of setting and achieving goals.</li>
</ul><ul><li>Team-oriented leader who fosters a positive and motivating workplace.</li>
</ul><ul><li>Resourceful in building client relationships and attracting new talent.</li>
</ul><ul><li>Flexible availability, including evenings, weekends, and holidays, is required.</li>
</ul><ul><li>Aligned with SMCP's core values and dedicated to growing within the brand.</li>
</ul>
 Join a Career That Fits Your Life:

At SMCP, we provide more than just a job&mdash;we provide a path to grow, thrive, and be part of something exceptional.

Your talent and dedication are rewarded with competitive base hourly pay, individual commission, and sales incentives. With our 50% shopping discount and seasonal wardrobe offering, you'll always feel confident in the latest collections&mdash;because style starts with you. We also provide a cell phone contribution.

We know that security and well-being matter. That's why we provide comprehensive health, dental, life insurance, and disability coverage, an employer-matched 401(k), and paid time off (vacation, sick time, holidays)&mdash;plus paid parental leave and pet benefits. You'll also have access to resources like our Employee Assistance Program (EAP), which includes personalized guidance, expert care, and mental health support through every stage of life, along with MAVEN Family Planning, providing additional support for family planning and wellness.

Through extensive product knowledge training, industry insights, and the opportunity to participate in our Retail Stylist Program, you'll refine your expertise, elevate your skills, and make a lasting impact on the client experience. With mentorship and professional development support, plus a dynamic, engaging workplace where your contributions truly matter, you'll discover a career that's as fulfilling as it is inspiring.

At SMCP, you're not just an employee, you're a valued part of a team that celebrates passion, creativity, and excellence. With a dynamic, engaging workplace and a people-first culture, you'll find a career that's as rewarding as it is inspiring. 


Ready to lead with confidence and style? Apply today and become part of the SMCP Dream Team!</div>

FT Assistant Store Manager , Chicago, Illinois

MEFITPRO

Member Experience ExecutiveLocation: Dubai, UAEJob Type: Full TimeLocation: One of Dubai's most iconic 5-star lifestyle destinations in Business BayEmployer: Luxury hospitality &amp; wellness brand, internationally recognized for premium guest experiencesFacilities: State-of-the-art Pilates studio, part of an upscale recreation and spa departmentReporting to: SPA &amp; Recreation Manager / Pilates &amp; Fitness SupervisorThis job description sets out the current duties of the job role that may vary from time to time without changing the general character of the job role or the level of responsibility entailed.Working Days: 6 Days a weekWorking Hours: 9-10 hours per day.Package &amp; Benefits:Basic Salary: AED 6,000<ul><li>Top-Tier Commission Structure</li><li>Duty Meals Provided</li><li>Visa, Medical Insurance, Flights</li><li>Opportunities for career growth within a global luxury brand</li><li>Note: No accommodation/transportation provided</li></ul>JOB SUMMARYThe Member Experience Executive is responsible for delivering a welcoming and professional front-of-house experience while playing a key role in driving revenue through the proactive sale of memberships, class packages, and private sessions. This position supports the day-to day operations of the studio by managing client inquiries, handling check-ins, and ensuring seamless service delivery.Reporting directly to the Assistant Pilates &amp; Fitness Manager, the representative is expected to consistently embody premium service standards, providing every guest with a personalized and high-quality experience.The ideal candidate is highly sales-driven, goal-oriented, and passionate about health and wellness, with excellent interpersonal skills and a strong commitment to achieving and exceeding sales targets.SCOPE / BUSINESS CONTEXTFull Time position based at the property.CANDIDATE PROFILEExperience:2+ years in sales or customer service (fitness/wellness industry preferred).Skills and Knowledge:<ul><li>Computer literate (Excel, Word, PowerPoint, admin systems).</li><li>Excellent communication and sales skills.</li><li>Knowledge of Pilates or fitness concepts a plus.</li><li>Familiarity with booking systems (e.g., Book4Time) an advantage.</li><li>Strong written and spoken English.</li><li>Good interpersonal skills, able to engage with diverse backgrounds.</li><li>Ability to work under pressure and multitask.</li><li>Flexibility with shifts, evenings, weekends, and holidays.</li><li>Well presented with clear speech, physically active, energetic.</li><li>Self-motivated and proactive, capable of working independently.</li></ul>Education or Certification:Minimum: High school diploma or equivalent (e.g., GED).Preferred: Diploma or Bachelor's degree in Hospitality, Business Administration, Marketing, Sports Management, or related field.CORE WORK ACTIVITIES<ul><li>Member Experience Responsibilities</li><li>Greet and check-in clients with professionalism and warmth.</li><li>Actively promote and sell memberships and class packages.</li><li>Respond to inquiries via WhatsApp, email, phone, and walk-ins.</li><li>Assist with appointment scheduling and payment processing.</li><li>Maintain the front desk area and booking system.</li><li>Track sales activity and follow up with leads and prospects.</li><li>Prepare and submit regular sales and performance reports.</li><li>Upsell retail items.</li><li>Foster meaningful client relationships and build community.</li><li>Promote a love for fitness, including yoga, Pilates, and reformer.</li><li>Bring energy, confidence, and authenticity to client interactions.</li><li>Demonstrate charisma, positivity, and relationship-building skills.</li><li>Collaborate with colleagues to support a team environment.</li><li>Attend team meetings and contribute proactively.</li><li>Operations &amp; Management Support</li><li>Maintain professionalism and attentiveness to guest needs.</li><li>Ensure studio/club maintenance and cleanliness.</li><li>Enforce club rules and promote a safe environment.</li><li>Ensure compliance with gym, health, and pool safety standards.</li><li>Report and follow up on engineering or facility issues.</li><li>Monitor and complete checklists as required.</li><li>Participate in training sessions as per business needs.</li><li>Support the Assistant Pilates &amp; Fitness Manager with operations, new staff onboarding, and</li><li>procurement follow-ups.</li><li>Carry out brand and standards checks.</li><li>Deputize for the Assistant Pilates &amp; Fitness Manager when required.</li><li>Support departmental supervision and performance.</li></ul>OTHERSSafety and Security<ul><li>Report work-related accidents or injuries immediately.</li><li>Follow safety and security policies to maintain a clean, safe, and secure environment.</li><li>Report thefts or incidents promptly.</li></ul>Policies and Procedures<ul><li>Follow all company and departmental policies.</li><li>Protect guest and colleague privacy and confidentiality.</li><li>Maintain professional appearance and uniform standards.</li><li>Safeguard company tools, equipment, and assets.</li><li>Perform reasonable job duties as requested.</li><li>Standard work week: minimum 48 hours.</li></ul>Guest Relations<ul><li>Actively listen and respond to guest questions, concerns, and requests.</li><li>Anticipate and address guest needs promptly and professionally.</li><li>Engage in meaningful conversations, providing property and local information.</li><li>Ensure every guest feels welcomed, appreciated, and given a fond farewell.</li></ul>Communication<ul><li>Answer calls promptly and professionally.</li><li>Communicate clearly and effectively with guests and colleagues.</li><li>Collaborate and share information openly with the team.</li></ul>Working with Others<ul><li>Treat colleagues with dignity, respect, and support.</li><li>Handle sensitive issues with professionalism and confidentiality.</li><li>Build positive and productive working relationships.</li><li>Foster teamwork to achieve shared goals.</li></ul>Quality Assurance<ul><li>Comply with quality assurance standards and audits.</li></ul>Physical Requirements<ul><li>Use computer and booking systems efficiently.</li><li>Stand, sit, or walk for extended periods.</li><li>Lift/carry objects up to 10 pounds.</li><li>Read and verify information in multiple formats.</li></ul>BENEFITS AND OPPORTUNITIESThe Member Experience Executive will enjoy a competitive and comprehensive package with attractive benefits, including opportunities for professional development and career growth within a dynamic organization.Job Type: Full-timePay: AED6,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>Front Desk Receptionist : 2 years (Preferred)</li><li>Fitness/Sports/ Wellness Industry : 2 years (Preferred)</li></ul>Language:<ul><li>English or Arabic Fluently (Preferred)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>Willingness to travel:<ul><li>100% (Preferred)</li></ul>

Member Experience Executive

Simcoe IT

Role Overview : We are seeking an experienced and strategic Senior Lead Generation &amp; Client Outreach Manager to lead our efforts in identifying and converting potential B2B clients. The ideal candidate will have a strong background in outbound marketing, CRM tools, and managing lead generation campaigns that deliver measurable results.Requirements:<ul><li>Minimum 3 years of experience in B2B lead generation.</li><li>Previous experience in outsourcing, recruitment, VA services, or B2B service sales is highly desirable.</li><li>Familiarity with target sectors: Real Estate, Construction, Property Management &amp; Accounts</li><li>Strong grasp of outbound strategies including cold emailing, LinkedIn outreach, and prospect nurturing.</li><li>Proficient in CRM systems (HubSpot, Zoho, Salesforce) and lead sourcing tools.</li></ul>Responsibilities<ul><li>Develop and execute multi-channel lead generation strategies (email, LinkedIn, cold calls, social, web). &bull; Generate high-quality B2B leads for our offshore staffing services.</li><li>Identify decision-makers and build prospect lists using platforms like LinkedIn Sales Navigator, ZoomInfo, Apollo, etc.</li><li>Collaborate with marketing and sales to align messaging and funnel strategies.</li><li>Create and test outbound email and LinkedIn messaging templates.</li><li>Manage CRM (e.g., HubSpot, Zoho) to track leads, follow-ups, and reporting.</li><li>Monitor and optimize campaigns for conversion rates and cost per lead.</li><li>Mentor junior team members or VAs involved in lead gen tasks.</li><li>Provide weekly performance reports and insights.</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>Do you have experience managing remote or offshore lead generation teams? </li></ul>If yes how many years ?<ul><li>Do you have knowledge of Account-Based Marketing (ABM) ?</li><li>Do you have experience using automation tools like Instantly.ai, Mailshake, Lemlist, or Waalaxy?</li><li>Are you proficient in CRM systems (HubSpot, Zoho, Salesforce) and lead sourcing tools?</li><li>Are you ok working on UK timings ?</li></ul>Experience:<ul><li>B2B lead generation: 3 years (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Client Outreach Manager

A.P. Moller - Maersk

<div>
 APM Terminals
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Manage and monitor the end-to-end shipment process on behalf of the customer logistics department.
 </li>
 <li>
 Coordinate with various stakeholders in the shipment process handling
 </li>
 <li>
 Orchestrator the overall flow of an end-to-end shipment.
 </li>
 <li>
 Provide a value add to the customers through effective business solutions by having good business knowledge/process understanding.
 </li>
 <li>
 Query Resolution with shippers/Customers/other stakeholders, timely resolution and response to customers.
 </li>
 <li>
 Maintain a customer-centric approach, thereby helping to avoid the occurrence of errors and take preventive measures to eliminate repetition of errors
 </li>
 <li>
 Prepare and submit all documents in a timely and accurate manner and keep the internal/external stakeholders informed of the status.
 </li>
 <li>
 Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.
 </li>
 <li>
 Respond to all enquiries in a timely and accurate manner &amp; escalate difficulty as defined in SOPs / IOPs.
 </li>
 <li>
 Maintain effective and proactive communication &ndash; by regularly participating in conference calls with the clients to enable seamless process flow.
 </li>
 <li>
 Record and report the performance that helps provide suitable recommendations on: Service delivery wins + Service failures.
 </li>
 <li>
 Establish and strengthen customer relationships.
 </li>
 <li>
 Execute reports or other tasks assigned by the Team Leader/Manager.
 
 
 </li>
 </ul>
 
 Skills and Competencies:
 
 
 
 <ul>
 <li>
 Good knowledge of and experience with 4PL and Supply Chain Management operations, from both origin and destination.
 </li>
 <li>
 Effective Communication - has excellent English communication skills (both oral and written), with the ability to communicate confidently for coordination with stakeholders.
 </li>
 <li>
 Client and Stakeholder Communication - Demonstrates strong communication capabilities in an international environment.
 </li>
 <li>
 Documentation - has strong documentation experience (e.g., creation of internal operating procedures, standard operating procedures, minutes of the meeting and project documentation)
 </li>
 <li>
 Passion to drive closures &amp; high-level customer service orientation &ndash; Customer Centricity.
 </li>
 <li>
 Team player &ndash; Works together with others in the business unit to achieve results, fosters teamwork.
 </li>
 <li>
 Good understanding of operational processes.
 </li>
 <li>
 Strong time management skills to complete tasks on time.
 </li>
 <li>
 Willingness to work overtime to meet deadlines when required.
 </li>
 <li>
 Ability to work under pressure to cope with periods of high workload and tight timelines.
 
 
 </li>
 </ul>
 
 Educational Background and Work Experience:
 
 
 
 <ul>
 <li>
 A bachelor&rsquo;s degree in any field is required.
 </li>
 <li>
 Minimum 2 years of experience in freight forwarding, 3PL and/or 4PL import/export.
 
 
 </li>
 </ul>
 
 Language Skills:
 
 
 
 <ul>
 <li>
 Fluent in English (written and spoken)
 
 
 </li>
 </ul>
 Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
 
 
 We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
</div>

Customer Experience Partner - SCM

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