client experience manager

Anywhere Real Estate

<div><p>At Anywhere Real Estate our mission is clear. We are reimagining the home buying and selling journey while leading the industry into the future. Coldwell Banker Realty has an exciting opportunity for you to be a part of it!
</p><p>We are looking for a <b>Client Experience Supervisor </b>to join our team and add value to our real estate agents experience by assisting with creating a seamless transaction process from contract to close. In this role you will lead a group of remote Client Experience Specialists who directly manage the Client Experience transaction process for the agents. This position will manage a small volume of transactions and serve as the first point of escalation for question and issues. The Supervisor will manage the performance, capacity and workflow of the team and partner with the Client Experience Manager to build the culture of the team.
</p><p>This position is 100% remote supporting MA.
</p><p><b>Responsibilities:
</b></p><p>Team Supervision : Lead a team of Client Experience Specialist to provide &ldquo;best in class experience&rdquo; of client experience services. This includes:
</p><ul><li>Provide assistance with staff orientation/training
</li><li>Manage capacity and workflow of each specialist
</li><li>Coordinate and facilitate team meetings
</li><li>Prepare staff schedules; Manage vacation requests; Review and approve timecards
</li><li>Perform annual performance reviews and performance management as needed
</li></ul><p>Collaboration and Servic e: Acts as first point of escalation for questions and issues for the CES team, agents and branch leadership. This includes but is not limited to:
</p><ul><li>Working with Regional Support and Agent Onboarding specialists to identify agents for promotion of client experience services
</li><li>Act as Liaison to branch leadership
</li><li>Be the &ldquo;knowledge expert&rdquo; of the contractual dates and deadlines, tasks, operational process, tools and systems
</li><li>Identify customer needs and take proactive steps to maintain positive experiences, as well as resolve customer complaints and issues in a timely and effective manner
</li><li>Work with field leadership to promote and increase agent adoption rates of service
</li><li>Collaborate closely with all agent services departments to assist with resolution of issues and proactively reduce errors
</li></ul><p>Finding a Better Way :
</p><ul><li>Continuously evaluate procedures and seek improvements/efficiencies
</li><li>Analyze customer feedback for performance management of Client Experience Specialist team
</li><li>Work with other teams within the center to seek overall improvements for your LOC(s)
</li></ul><p><b>Qualifications:
</b></p><ul><li>3-5 years business experience; 1-2 years previous supervisory experience preferred.
</li><li>Prior Real Estate and customer service experience strongly preferred.
</li><li>Ability to work remotely with a sense of urgency in a fast-paced, high volume paperless environment while ensuring quality work from team members.
</li><li>Excellent verbal and written communication skills.
</li><li>A people first approach with the ability to keep the agent and consumer at the center of the transaction. Ability to coach team on providing exceptional customer service throughout the transaction process.
</li><li>Ability to learn and navigate multiple software systems with an elevated level of competency.
</li><li>Demonstrated ability to identify and resolve problems in a timely manner, gather and analyze information thoughtfully and maintain confidentiality.
</li><li>Demonstrable history of effectively collaborating with different departments and leaders.
</li><li>Adaptable, able to prioritize and manage competing demands with a willingness to try new things.
</li></ul><div><p><b>Anywhere is proud to offer a comprehensive benefits package to our employees including:
</b></p><ul><li>Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&amp;D
</li><li>401(k) savings plan with company match
</li><li>Paid Time Off to Include Holidays, Vacation Time, and Sick Time
</li><li>Paid Family &amp; Paternity Leave
</li><li>Life Insurance
</li><li>Business Travel Accident Insurance
</li><li>All employees receive access to LinkedIn Learning
</li><li>Employee Referral Program
</li><li>Adoption Assistance Program
</li><li>Employee Assistance Program
</li><li>Health and Wellness Program and Incentives
</li><li>Employee Discounts
</li><li>Employee Resource Groups</li></ul></div></div>

Transaction Coordinator Supervisor - Eastern Time US Based Remote

Kelly Services Internal

<div><div><p>Together we change lives.<br>
<br>
Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.<br>
<br>
No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You&rsquo;ll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team, we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first - so your impact really will change lives.<br>
<br>
<b>Our Kelly Education Account Manager is accountable for:</b></p><ul><li>
Serving as the primary point of contact for client accounts, fostering strong relationships and understanding their staffing needs</li><li>
Coordinating and managing the placement of educational staff for schools, districts, and other educational organizations</li><li>
Working closely with recruiters to ensure the timely fulfillment of staffing requirements, ensuring client satisfaction</li><li>
Proactively resolving any issues related to staffing or service delivery, ensuring that client expectations are consistently met or exceeded</li></ul></div><div><ul><li>
Tracking, reporting, and analyzing account performance, identifying opportunities for growth and improvement within client accounts</li></ul><p></p><p><b><br>
Essential Skills, Knowledge, and Experience:</b></p><ul><li>
Successful creation and maintenance of high-level strategic client relationships</li><li>
Excellent communication skills</li><li>
Strong attention to detail</li><li>
2+ years of high-level client account management and operations experience within the staffing, HR, or related industry</li><li>
Must be able to travel locally up to 30% locally for hiring, recruiting, school, talent, and other applicable events and have a Valid US Driver&rsquo;s license in good standing.</li></ul><p></p><p><br>
This is a virtual role assigned to a territory in Delaware. Candidate must live within a 45 minutes drive to Delaware with the ability to travel to client sites throughout the entire state of Delaware throughout the week.</p><p></p><p><br>
Base pay range for this position is $62,000-$75,000 per year. Final annual compensation will be based on experience and may vary by geographic location.</p><p></p><p><br>
Total compensation package and benefits applicable to the position &ndash; understanding that each person has unique professional and personal needs focused on your total well-being. Our range of Benefits for full-time employees can be explored at: Kelly Services | People (benefitsatkelly.com)</p><p><br>
<br>
Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.</p></div></div>

Kelly Education Client Manager

Team Travel Source

<p>REPORTS TO: Team Experience Director<br/>HOURS: Full-time position<br/>LOCATION: Louisville, KY (Middletown)<br/></p><p>General Job Overview:<br/></p><p>The primary job of the Team Experience Specialist is to work directly with each team who has, is or will be attending our partners events. The Team Experience Specialist sets up their housing block for each event they are attending and works with the Account Managers and Hotel Relations Specialists to make sure that each step of the housing process is moving along smoothly. The Team Experience Specialist is an integral part in making sure the event producer, the hotel(s) and team are all taken care of and receiving excellent customer service.<br/></p><p>Duties and Responsibilities:<br/>Handle all incoming team related correspondence (phones, texts (TE Assigned), emails, and chats).<br/>Thoroughly explain any policies and procedures that are listed<br/>Follow up with guests in a timely manner for those things that will require additional attention<br/>Maintain a detailed database with entries showing all communications that require trackable notes (ex: Notes in EventPipe for block modifications)<br/>Work directly with teams to present and finalize options and fulfill their housing needs for each event and provide guidance on any housing requirements.<br/>Reply to incoming digital communications (text and emails) in a timely manner.<br/>Handle any texts that are assigned to the TE team (tagged with appropriate colors by BoB)<br/>Handle all incoming emails that are assigned in the &ldquo;TES&rdquo; folders of ALL BoB inboxes; guests should receive a response within 24-48 hours. When that is not possible, relaying that to Manager/Director for assistance<br/>Collaborate with Team Experience Admins for high volume events, resolving needs lists and communicating requests between guests and TE Admin.<br/>Travel to conferences, training sessions, client meetings, site visits and events as needed.<br/>Other miscellaneous duties as needed (ex: Extended hour call shifts for premier events).<br/>Required Skills/Traits:<br/>Ability to manage challenging situations, respond promptly to client needs, answers all client requests in a timely manner and develop solutions to real-time problems.<br/>Strength in multi-tasking &ndash; Must be able to handle multiple partners, projects and tasks at once.<br/>Detailed orientated &ndash; Requires proper tracking, note taking and reporting.<br/>Strong organizational skills required.<br/>Deadline driven &ndash; Must meet all deadlines and goals.<br/>Good communication skills &ndash; Must be a good communicator. The job requires consistent written and oral communication with Account Managers &amp; Hotel Relations Specialists to keep them fully aware of event pickup and to alert them to problems in a timely manner.<br/>Must be customer service orientated.<br/>Must be a self-starter/independent worker.<br/>Ability to balance individual and team responsibilities. Must be willing to show openness and acceptance to others, welcome feedback and support the company&rsquo;s efforts to succeed as a whole.<br/>This job will require a non-compete agreement to be signed as a condition of employment.<br/>Abilities and Experiences:<br/>Experience with Microsoft Word and Excel.<br/>Degree in Hospitality, Business or Sport Management is preferred but not required.<br/>Salary and benefits commensurate to education and experience.<br/></p><p>This position is in-office only. Office location is 12910 Shelbyville Road, Louisville, KY 40243. Remote positions are not available at this time.<br/></p>

Team Experience Specialist

Richemont

<p></p><div><p>Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
</p><p></p><p>At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
</p><p></p><p>HOW YOU WILL MAKE AN IMPACT
</p><p></p><p><b><i>J </i></b><b>ob mission
</b></p><p>The role of the Business Applications Excellence Manager is focused on strategic technology management. They will be a cross-functional liaison, leveraging data and insights to ensure smooth deployments of product, system, and process enhancements for the Cartier NA Client Relations Center (CRC).
</p><p></p><p>This role will manage system support activity, enhancements, functionality, testing, and training initiatives associated with the CRC, Product, Technology, and Operations teams. It will prioritize clear and effective translation of product changes into operational plans to improve CRC Ambassador efficiency.
</p><p></p><p><b>Main accountabilities/objective of the position
</b></p><p><b>Key Responsibilities
</b></p><p></p><p><b>Cross-Functional Technology Management
</b></p><ul><li>Serve as the CRC&rsquo;s first point of contact and coordinator for Product and Technology tool support, implementation, and guidance
</li><li>Serve as a Subject Matter Expert for eCommerce and CRM-related procedures and best practices
</li><li>Master a strong knowledge of CRC systems and assess new opportunities for efficient collaboration with corporate teams as well as Operations, Regional eCommerce, and IT teams
</li><li>Act as a DRI (Directly Responsible Individual) for most of Cartier CRC-related system roadmap planning and roll-out.
</li><li>Ability to coordinate or perform all User Acceptance Testing of enhancements, new functionality, and releases
</li><li>Translate technical updates into clear operational impacts and readiness requirements (training, volume shifts, changes to workflows, impacts to KPIs)
</li><li>Participate in sprint reviews, UAT, and feature validation to ensure CRC use cases are represented
</li></ul><p></p><p><b>Data, Reporting &amp; Analytics
</b></p><ul><li>Creation and validation of reporting dashboards connected to local CRC systems as well as larger global initiatives.
</li><li>Partner with Quality, WFM, and Operations leaders to analyze drivers of service level, abandon rates, capacity constraints, and advisor productivity
</li><li>Leverage CRC performance dashboards and reports (SL, ASA, AHT, case cycle times, digital/contact channel insights, etc.) to identify relevant trends and priorities
</li><li>Proactively identify anomalies, risks, or performance shifts and escalate insights to the appropriate leadership teams
</li></ul><p></p><p><b>Business Excellence
</b></p><ul><li>Act as liaison with international partners, local IT and any other business partners needed for awareness or action
</li><li>Perform and manage frequent system audits to ensure systems are functioning appropriately, are being used as intended and that we are compliant with policies and procedures within the systems
</li><li>Partner with the Business Excellence and Training Manager to coordinate and facilitate user training on systems related topics
</li><li>Strong influencing and organizational skills, with ability to build consensus among multiple levels and functions within the organization
</li></ul><p></p><p>Qualifications:
</p><p>Education
</p><ul><li>Degree in Information Systems, Computer Science, Business Administration, or related field preferred
</li></ul><p>Required experience
</p><ul><li>3+ years of business operations experience in two (2) or more of the following areas:
<ul><li>Support Salesforce Service Cloud (SFSC) and/or Salesforce Commerce Cloud (SFCC) ecosystem
</li><li>Project and ticket management using Atlassian Jira/Confluence or similar tools
</li><li>Collecting and streamlining feedback of current system usage into technical incidents
</li><li>Proven experience organizing business requirements across Product, Engineering, or Technology teams and translating them into actions for Client or Employee Experience projects
</li></ul></li><li>Experience in retail, customer experience, or global client relations organizations with omnichannel operations (phone, chat, email, social)
</li><li>Substantial knowledge of retail, eCommerce, Logistics business structure is a plus
</li></ul><p>Technical Skills/ abilities
</p><ul><li>Understanding of CRM, telephony, and case management technologies (Salesforce Service Cloud, Vonage, SAP, Calabrio, etc.)
</li><li>Solid understanding of contact center analytics, operations metrics, and journey-level data
</li><li>Ability to support UAT, feature validation, and user readiness activities
</li><li>Strong skills in data analysis and visualization (Excel, Power BI, Looker, or similar) with comfort building automated, scalable reporting solutions
</li></ul><p>Management or People leadership experience
</p><ul><li>Prior experience in project and people management (leading a team) preferred
</li></ul><p>Personal skills: Communication/ Influencing
</p><ul><li>Curiosity, proactivity, and the ability to anticipate needs before they become issues
</li><li>Excellent verbal and written communication skills, especially regarding presentation of data and translating technical information into simple language
</li><li>Must display a high level of maturity, poise, and finesse to work with leadership and stakeholders within Richemont
</li><li>Ability to work in a diverse, fast-paced, evolving environment with strong attention to detail and the ability to handle multiple tasks simultaneously
</li></ul><p>Entrepreneurial spirit demonstrated by ability to work effectively with limited supervision
</p><p></p><p>We Offer
</p><p>We care about our associates&rsquo; health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.
</p><p></p><p>At Richemont, We Craft the Future!
</p><p></p><p>Salary will be negotiated based on relevant skills and experience.
</p><p></p><p>#Richemont #WeCraftTheFuture</p></div><p></p>

Business Applications Excellence Manager, Client Relations Center

Scorpion

<div><div><h3 class="jobSectionHeader"><b>About Us</b></h3>
<div>Scorpion is the leading provider of technology and services helping local businesses thrive. We do this by helping customers understand local market dynamics, make the most of their marketing, and deliver experiences their customers will love. We offer tools to know what's going on with marketing, competitors, and customers. We offer a unique blend of AI support and teams of real human people with local expertise committed to customer success. At Scorpion, we are ready to do whatever it takes to help our clients reach their goals. Our technology and personalized tools bring everything together to help local businesses easily understand their unique business, market, and customer needs. We put SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, Lead Management, Appointment Scheduling, and more to work for local businesses. We're a technology-led service with a human touch.</div></div><div>
<h3 class="jobSectionHeader"><b>About Us</b></h3>
<div>Scorpion is the leading provider of technology and services helping local businesses thrive. We do this by helping customers understand local market dynamics, make the most of their marketing, and deliver experiences their customers will love. We offer tools to know what's going on with marketing, competitors, and customers. We offer a unique blend of AI support and teams of real human people with local expertise committed to customer success. At Scorpion, we are ready to do whatever it takes to help our clients reach their goals. Our technology and personalized tools bring everything together to help local businesses easily understand their unique business, market, and customer needs. We put SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, Lead Management, Appointment Scheduling, and more to work for local businesses. We're a technology-led service with a human touch.</div>
</div><div><h3 class="jobSectionHeader"><b>About the Role</b></h3>
<p>
The Client Experience team defines, elevates, and scales how Scorpion delivers exceptional client experiences consistently, intentionally, and across every stage of the journey.The Senior Client Experience Analyst is a strategic partner to the VP of Client Experience and cross-functional leaders, responsible for elevating how Scorpion measures, understands, and improves the end-to-end client journey.</p>
<p>
This role goes beyond reporting. The Senior Analyst connects data, client feedback, and operational signals to uncover systemic risks, prioritize improvements, and influence enterprise-wide decisions. They bring clarity to ambiguity, identify leading indicators of retention and growth, and help transform client insight into organizational action.</p>
<p>
This is a highly analytical, systems-oriented role that requires strong business judgment, executive communication skills, and a deep curiosity about the real client experience.</p>
<div></div>
<div></div><h3 class="jobSectionHeader"><b>What Your Success Will Look Like</b></h3>
<p><b>
Organizational-Level Insight &amp; Risk Identification</b></p>
<ul>
<li>Own analysis of client sentiment and performance data across NPS, CSAT, churn, renewals, support interactions, onboarding metrics, and account health.</li>
<li>Identify systemic breakdowns, recurring experience failures, and emerging risk patterns across segments.</li>
<li>Develop and maintain a prioritized view of top experience risks and opportunities.</li>
<li>Conduct root cause analyses that move beyond symptoms to underlying operational drivers.</li>
</ul><h4 class="jobSectionHeader"><b>Strategic Measurement &amp; Leading Indicators</b></h4>
<ul><li>Design and evolve the client experience measurement framework, including leading indicators of retention and expansion.</li>
<li>Define and refine client health scoring methodologies.</li>
<li>Partner with leadership to ensure experience metrics are tied directly to revenue performance.</li>
<li>Quantify the financial impact of experience improvements and failures.</li>
</ul><h4 class="jobSectionHeader"><b>Executive Reporting &amp; Influence</b></h4>
<ul><li>Build dashboards and executive-level reporting that translate complex data into clear business implications.</li>
<li>Present findings and recommendations to senior leaders with confidence and clarity.</li>
<li>Influence cross-functional priorities based on client insight and data-backed evidence.</li>
<li>Ensure experience standards and journey metrics are visible and actionable across the organization.</li>
</ul><h4 class="jobSectionHeader"><b>Journey Optimization &amp; Continuous Improvement</b></h4>
<ul><li>Partner with Sales, Account Management, Product, Marketing, and Operations to improve key lifecycle stages (handoff, onboarding, engagement, renewal).</li>
<li>Support design and measurement of experience pilots and improvement initiatives.</li>
<li>Monitor adoption and effectiveness of playbooks, standards, and tools.</li>
<li>Lead postmortems on major client issues and ensure systemic follow-through.</li>
</ul><h4 class="jobSectionHeader"><b>Voice of the Client</b></h4>
<ul><li>Maintain direct exposure to client reality through call reviews, written communication audits, and qualitative feedback analysis.</li>
<li>Synthesize qualitative and quantitative insights into actionable recommendations.</li>
<li>Ensure client perspective remains central in strategic discussions.</li>
</ul><h3 class="jobSectionHeader"><b>Who You Are And What You Bring</b><br>
</h3>
<h4 class="jobSectionHeader"><b>Education</b></h4>
<ul><li>Bachelor's degree in Business, Marketing, Communications, Organizational Leadership, Human Centered Design, Psychology, or a related field&mdash;or equivalent practical experience.</li>
</ul><h4 class="jobSectionHeader"><b>Experience</b></h4>
<ul><li>5+ years of experience in analytics, strategy, operations, consulting, or customer-focused roles</li>
<li>Demonstrated ability to influence cross-functional leaders without direct authority</li>
<li>Strong experience building measurement frameworks and executive-level dashboards</li>
<li>Advanced analytical capabilities (BI tools, CRM data, financial analysis)</li>
<li>Proven ability to connect experience metrics to revenue and operational outcomes</li>
</ul><h4 class="jobSectionHeader"><b>Technical Skills</b></h4>
<ul><li>Strong knowledge of statistical modeling and analytical methods, including:
<ul><li>Linear and logistic regression</li>
<li>Survival (time-to-event) analysis</li>
<li>Customer segmentation and clustering</li>
<li>Hypothesis testing and statistical significance</li>
<li>Time-series analysis and forecasting</li>
<li>Correlation and multivariate analysis</li>
<li>Funnel and conversion analysis</li>
<li>Experimental design and A/B testing</li>
</ul></li><li>Ability to determine the appropriate analytical approach based on business questions and data availability.</li>
</ul><h4 class="jobSectionHeader"><b>Skills</b></h4>
<ul><li>Excellent executive communication and storytelling skills</li>
<li>Strategic thinker who connects insight to business impact</li>
<li>Systems-oriented and comfortable navigating ambiguity</li>
<li>Confident presenting to senior leadership</li>
<li>Naturally curious and field-connected</li>
<li>Comfortable surfacing hard truths with data and clarity</li>
<li>Biased toward action &mdash; not just analysis</li>
</ul><h3 class="jobSectionHeader"><b>Our Scorpion Values</b></h3>
<ul><li><b>Winning Mindset:</b> When our clients win, we win.</li>
<li><b>Genuine Care:</b> We only succeed when we are truly invested in our clients and each other.</li>
<li><b>Unmatched Results:</b> We deliver more than expected&ndash;and then some&ndash;driving the best results and impacting lives.</li>
<li><b>Constant Improvement:</b> We believe there is always a better way. We learn we ask &quot;What if?&quot; we build and then do it again.</li>
<li><b>Unbeatable Teamwork:</b> We come from different backgrounds but have the same vision. We only get there by doing it together, as a team.</li>
</ul><h3 class="jobSectionHeader"><b>Compensation</b></h3>
<p>
We acknowledge that states have passed legislation promoting pay transparency. As a national employer, Scorpion has made the decision to post our expected pay rate or pay range (as applicable) in all our job postings, regardless of geographic location.</p>
<ul>
<li>The base salary range is $110,000 (entry-level) - $120,000 (highly experienced), exclusive of fringe benefits. If you are hired at Scorpion, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. Additionally, we believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the total salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future &amp; continued salary growth.</li>
<li>The compensation package may also include incentive compensation opportunities in the form of discretionary bonuses or commissions.</li>
</ul></div><div><div><h3 class="jobSectionHeader"><b>Our Benefits</b></h3>
<p>
We invest in our employees by offering them diverse benefits from best-in-class carriers. These benefits provide enough choice and flexibility to keep our employees and their families healthy and happy&mdash;today and tomorrow.</p>
<ul>
<li>100% employer-paid medical, dental, and vision insurance</li>
<li>Flexible paid time off, so you can rest, relax, and recharge away from work</li>
<li>Paid parental leave</li>
<li>Paid cell phone and service</li>
<li>Remote office allowance</li>
<li>Professional development and development courses</li>
<li>Regular manager check-ins to drive performance and career growth through Lattice</li>
</ul>
<p><b>Work Location &amp; Flexibility</b></p>
<p>
Scorpion supports a range of work arrangements, including in-office, hybrid, and remote roles. For positions designated as remote, employees who live within commuting distance of a Scorpion office may be asked to work from the office based on team needs, collaboration opportunities, or business priorities. Specific expectations will be discussed during the interview process.</p>
</div><p></p>
<div>Scorpion is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion.</div>
<div></div>
<div>Reasonable Accommodations</div>
<div></div>
<div>Scorpion participates in the E-Verify program to confirm employment authorization of all newly hired employees. The E-Verify process is completed during new hire onboarding and completion of the Form I-9, Employment Eligibility Verification, at the start of employment. E-Verify is not used as a tool to pre-screen candidates. For more information on E-Verify, please visit www.uscis.gov.</div></div></div>

Senior Client Experience Analyst

PNC Financial Services Group

<div><b>Job Profile</b><p></p><h1 class="jobSectionHeader"><b><br>
Position Overview</b></h1><p></p>
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company&rsquo;s success. As a Client Experience Associate within PNC's Pearland Branch, you will be based in Pearland, TX.<br>
<br>
<ul><li>Bilingual in Spanish Preferred</li></ul><p></p>
PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.<br>
<p></p>
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.<p></p><h1 class="jobSectionHeader"><b>
Job Description</b></h1><ul><li>
Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.</li><li>
Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.</li><li>
Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.</li><li>
Applies product and procedural knowledge to solve customer's problems.</li><li>
Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.</li><li>
Supports proactive sales conversations through internal and outbound interactions with a defined sales process including, service to sales, teller interactions, and effective lobby engagement, ultimately elevating client loyalty.</li><li>
Supports customer loyalty and helps to grow customer share of wallet through a differentiated customer experience. Applies basic product and procedural knowledge to help identify, mitigate and resolve customer problems effectively to drive customer loyalty.</li></ul><p></p><p>
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:</p><ul><li><b>
Customer Focused</b> - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.</li><li><b>
Managing Risk</b> - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.</li></ul><p></p><h1 class="jobSectionHeader"><b>
Qualifications</b></h1><p></p><p>
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.</p><p></p><h2 class="jobSectionHeader"><b>
Preferred Skills</b></h2>
Accountability, Banking, Branch Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales<p></p><h2 class="jobSectionHeader"><b>
Competencies</b></h2>
Accuracy and Attention to Detail, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs<p></p><h2 class="jobSectionHeader"><b>
Work Experience</b></h2>
Roles at this level typically do not require a university / college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties. Typically &lt;1 year of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s) and experience (including military service) may be considered.<p></p><h2 class="jobSectionHeader"><b>
Education</b></h2>
No Degree<p></p><h2 class="jobSectionHeader"><b>
Certifications</b></h2>
No Required Certification(s)<p></p><h2 class="jobSectionHeader"><b>
Licenses</b></h2>
No Required License(s)<p></p><h1 class="jobSectionHeader"><b>
Benefits</b></h1><p></p>
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.<p></p>
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.<p></p><p>
To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.</p><p></p><h1 class="jobSectionHeader"><b>
Disability Accommodations Statement</b></h1><p></p><p>
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include &ldquo;accommodation request&rdquo; in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say &quot;Workday&quot; for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.<br>
</p><p><br>
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.</p><p></p><h1 class="jobSectionHeader"><b>
Equal Employment Opportunity (EEO)</b></h1><p><br>
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.</p><p></p><p>
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.</p><p></p><h1 class="jobSectionHeader"><b>
California Residents
</b></h1><p></p><p>Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.</p></div>

Client Experience Associate

<div><b>Job Profile</b><p></p><h1 class="jobSectionHeader"><b><br>
Position Overview</b></h1><p></p>
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company&rsquo;s success. As a Client Experience Associate within PNC's Spiritas Parkway Branch, you will be based in Little Elm, TX.<p></p>
PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.<br>
<p></p>
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.<p></p><h1 class="jobSectionHeader"><b>
Job Description</b></h1><ul><li>
Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.</li><li>
Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.</li><li>
Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.</li><li>
Applies product and procedural knowledge to solve customer's problems.</li><li>
Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.</li><li>
Supports proactive sales conversations through internal and outbound interactions with a defined sales process including, service to sales, teller interactions, and effective lobby engagement, ultimately elevating client loyalty.</li><li>
Supports customer loyalty and helps to grow customer share of wallet through a differentiated customer experience. Applies basic product and procedural knowledge to help identify, mitigate and resolve customer problems effectively to drive customer loyalty.</li></ul><p></p><p>
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:</p><ul><li><b>
Customer Focused</b> - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.</li><li><b>
Managing Risk</b> - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.</li></ul><p></p><h1 class="jobSectionHeader"><b>
Qualifications</b></h1><p></p><p>
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.</p><p></p><h2 class="jobSectionHeader"><b>
Preferred Skills</b></h2>
Accountability, Banking, Branch Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales<p></p><h2 class="jobSectionHeader"><b>
Competencies</b></h2>
Accuracy and Attention to Detail, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs<p></p><h2 class="jobSectionHeader"><b>
Work Experience</b></h2>
Roles at this level typically do not require a university / college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties. Typically &lt;1 year of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s) and experience (including military service) may be considered.<p></p><h2 class="jobSectionHeader"><b>
Education</b></h2>
No Degree<p></p><h2 class="jobSectionHeader"><b>
Certifications</b></h2>
No Required Certification(s)<p></p><h2 class="jobSectionHeader"><b>
Licenses</b></h2>
No Required License(s)<p></p><h1 class="jobSectionHeader"><b>
Benefits</b></h1><p></p>
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.<p></p>
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.<p></p><p>
To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.</p><p></p><h1 class="jobSectionHeader"><b>
Disability Accommodations Statement</b></h1><p></p><p>
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include &ldquo;accommodation request&rdquo; in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say &quot;Workday&quot; for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.<br>
</p><p><br>
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.</p><p></p><h1 class="jobSectionHeader"><b>
Equal Employment Opportunity (EEO)</b></h1><p><br>
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.</p><p></p><p>
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.</p><p></p><h1 class="jobSectionHeader"><b>
California Residents
</b></h1><p></p><p>Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.</p></div>

Search 10000+ Client experience manager jobs near you this August. New roles added regularly across leading industries. Apply today.

10000 client experience manager jobs Near Me

Transaction Coordinator Supervisor - Eastern Time US Based Remote

Kelly Education Client Manager

Team Experience Specialist

Business Applications Excellence Manager, Client Relations Center

Senior Client Experience Analyst

Client Experience Associate

Client Experience Associate