client experience manager

IES Communications

<div>Job Description:
<div><b>
Client Development Manager- Low Voltage in Charleston, SC A fantastic opportunity for those with industry experience and a technical background in structured cable. As a Client Development Manager, you'll focus on building relationships and understanding client needs. Join our team and leverage your expertise to drive our business forward. Apply now!</b></div><div><br>
</div><div><div><h1 class="jobSectionHeader"><b>Job Description</b></h1></div><div><h1 class="jobSectionHeader"><b><br>
Job Title: </b><b>Client Development Manager</b></h1></div><div><h1 class="jobSectionHeader"><b><br>
Department:</b><b> Sales Operations</b></h1></div><div><h1 class="jobSectionHeader"><b><br>
Reports To:</b><b> Regional Sales Director</b></h1></div><div><h1 class="jobSectionHeader"><b><br>
Location: </b><b>Remote/Hybrid</b></h1></div><div><h1 class="jobSectionHeader"><b><br>
Employment Type: </b><b>Full-Time</b></h1></div></div><div></div><h2 class="jobSectionHeader"><b><br>
Job Summary</b></h2><div>
The <b>Client Development Manager</b> is responsible for building long-term, trusted client relationships that drive sustained revenue growth and customer loyalty. This role focuses on <b>end-user account ownership</b>, developing new client relationships while expanding and deepening existing accounts within an assigned territory.</div><div></div><div><br>
The CDE serves as the primary relationship manager for assigned clients, leading account strategy, opportunity development, and revenue growth across multiple lines of business. Working closely with Enterprise Client Executives (ECEs) and internal teams, the CDE ensures opportunities are strategically pursued, adequately documented, and executed in alignment with Company goals, policies, and performance expectations.</div><div></div><div><br>
This role combines <b>strategic selling, account leadership, pipeline management, and cross-functional coordination</b>, with a focus on predictable revenue growth, enhancing customer retention, and fostering long-term client partnerships.</div><div></div><div><br>
Key Responsibilities</div><div><b>
Client Development &amp; Account Ownership</b></div><ul><li>
Build, manage, and grow a portfolio of <b>end-user client accounts</b> within assigned territory.</li><li>
Develop trusted, long-term client relationships that position IES as a preferred partner.</li><li>
Serve as the primary point of contact for assigned clients, ensuring consistent engagement and relationship continuity.</li><li>
Identify opportunities to expand services, scope, and market share within existing accounts.</li><li>
Pursue <b>Day 2 work, SLAs, and recurring opportunities</b> across assigned clients.</li></ul><div><b>
Business Development &amp; Opportunity Growth</b></div><ul><li>
Identify, qualify, and pursue new end-user client opportunities through <b>relationship-driven outreach, referrals, industry networks, and strategic engagement</b>.</li><li>
Develop and execute account strategies designed to capture maximum share of wallet across target clients.</li><li>
Build relationships with key stakeholders and influencers&mdash;including General Contractors, Architects/Engineers, Consultants, Vendors, and Partners&mdash;to support end-user growth.</li><li>
Participate in account mapping, territory planning, and overall business acquisition strategy.</li><li>
Coordinate closely with Enterprise Client Executives to support cross-selling, upselling, and strategic account alignment where applicable.</li></ul><p></p><div><b><br>
Sales Execution, Pipeline &amp; Forecasting</b></div><ul><li>
Own and maintain accurate opportunity pipelines and forecasts within <b>IESOS and CRM systems</b>, updated at a minimum of weekly.</li><li>
Provide reliable forecasting and reporting to sales leadership.</li><li>
Ensure opportunities are pursued and closed in accordance with Company policies, approval processes, and financial guidelines.</li><li>
Support disciplined opportunity qualification, documentation, and go/no-go decision-making.</li></ul><div><b>
Internal Coordination &amp; Delivery Support</b></div><ul><li>
Coordinate closely with Preconstruction, Operations, Legal, Accounting, Marketing, and Finance to support client pursuits and active accounts.</li><li>
Facilitate IESOS Web activities, including opening and maintaining Web IDs as required.</li><li>
Manage coordination of contracts, NDAs, and related legal documentation.</li><li>
Support prequalifications, bids, and proposals as needed.</li><li>
Facilitate job openings and internal handoffs to ensure smooth transition from sales to execution.</li><li>
Resolve client concerns promptly by partnering with internal teams to preserve trust and confidence.</li></ul><div><b>
General Responsibilities</b></div><ul><li>
Build and maintain strong internal relationships that support collaboration and execution.</li><li>
Promote Company culture, values, and brand standards in all interactions.</li><li>
Participate in sales, account, and strategy meetings.</li><li>
Maintain regular and reliable attendance.</li><li>
Perform additional responsibilities as assigned.</li></ul><div></div><div><br>
Performance Goals</div><ul><li>
High client retention and long-term relationship stability</li><li>
Expansion of existing accounts and share of wallet growth</li><li>
Strong customer satisfaction and loyalty</li><li>
Predictable, recurring revenue generation</li></ul><br>
<div></div>
Min: USD $75,000.00/Yr. Max: USD $100,000.00/Yr. Qualifications:<div></div><h2 class="jobSectionHeader"><b><br>
Qualifications</b></h2><div><b>
Education &amp; Experience</b></div><ul><li>
High School Diploma or GED required; Bachelor&rsquo;s Degree preferred.</li><li>
Proven experience in sales, account management, or business development preferred.</li><li>
Experience in telecommunications, low-voltage, construction, or technical services environments is a plus.</li></ul><div><b>
Skills &amp; Capabilities</b></div><ul><li>
Demonstrated ability to develop, grow, and retain client relationships.</li><li>
Strong business development, negotiation, and strategic selling skills.</li><li>
Proven ability to qualify opportunities and manage a sales pipeline.</li><li>
Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and comfortable learning CRM, IESOS, and forecasting tools.</li><li>
Ability to interpret sales documents, contracts, proposals, and performance data.</li><li>
Strong organizational skills with the ability to manage multiple priorities.</li><li>
Must meet Company minimum driving standards and be able to travel within branch or regional territory as needed.</li><li>
Ability to learn, use, and support the Company's sales management systems.</li></ul><div></div><div><br>
Personal Attributes</div><ul><li>
Professional, confident, and client-focused with strong executive presence.</li><li>
Clear, persuasive communicator&mdash;written and verbal.</li><li>
Strategic thinker with strong problem-solving and decision-making skills.</li><li>
Highly organized, accountable, and results-driven.</li><li>
Collaborative leader who works effectively across internal teams.</li><li>
Committed to promoting Company culture, integrity, and long-term client success.</li></ul><div></div><h2 class="jobSectionHeader"><b><br>
Career Path</b></h2><ul><li>
Enterprise Client Executive</li></ul>
Minimum Years of Experience: 2-4 License Required: No Minimum Education: High School Overview:<div></div><div><br>
IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES&rsquo;s 2024 fiscal year ending September 30, 2024, IES produced over $2.8+ billion in revenue and employed over 9,485 employees at over 131 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply</div>
EEO Statement:
<div><b>
PLEASE NO AGENCY CALLS.</b><br>
NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid.</div><div></div><div><b><br>
EEO &amp; Affirmative Action</b></div><div>
The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company&rsquo;s obligations as a contractor to the United States government.</div><div></div><div><br>
View Your Equal Employment Opportunity rights under the law. &quot;EEO is the Law&quot; poster | &quot;EEO is the Law&quot; poster supplement</div><div></div><div><br>
View IES' policy on Pay Transparency Pay Transparency NonDiscrimination Poster</div><div></div><div><b><br>
Disability Accommodation</b></div><div>
IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at (713) 860-1500 or any IES office to request assistance.</div><div></div><div><b><br>
IES Participates in E-Verify</b></div><div></div><div><br>
E-Verify Information</div><div></div><div><br>
English/Spanish</div><div></div><div><br>
Right to Work</div><div>
English</div><div>
Spanish</div></div>

Client Development Manager Telecommunications industry

Geometry Home Furniture Manufacturing LLC

<p>Geometry Home Furniture Manufacturing LLC is seeking a proactive <b>Client Acquisition Manager</b> to support the growth of our furniture, joinery, and interior solutions business. The role focuses on identifying new business opportunities, building relationships with potential clients, and generating project inquiries within the residential, commercial, hospitality, and retail sectors.</p><p>The ideal candidate should have experience in business development within the furniture, joinery, interior design, fit-out, or construction industry and be confident in developing new client relationships and project opportunities.</p><p><b>Key Responsibilities</b></p><ul><li>Identify and develop new business opportunities for furniture, joinery, and interior projects</li><li>Build and maintain relationships with property developers, consultants, architects, interior designers, contractors, and corporate clients</li><li>Generate project inquiries and arrange meetings with prospective clients</li><li>Present company products, services, and capabilities to potential customers</li><li>Coordinate with estimation, design, and project teams to prepare proposals and quotations</li><li>Follow up on leads, quotations, and ongoing business opportunities</li><li>Maintain an organized pipeline of prospects and project opportunities</li><li>Monitor market trends and identify potential areas for business growth</li><li>Attend industry events, exhibitions, and networking activities when required</li></ul><p><b>Requirements</b></p><ul><li>Previous experience in business development, client acquisition, sales, or account management within the furniture, interior design, joinery, fit-out, or construction industry</li><li>Strong communication and relationship-building skills</li><li>Experience generating leads and developing business opportunities</li><li>Ability to manage multiple client interactions and follow-ups</li><li>Good negotiation and presentation skills</li><li>Proficiency in MS Office applications</li><li>UAE driving license</li></ul><p><b>Preferred</b></p><ul><li>Existing professional network within the UAE furniture, interior design, fit-out, real estate, hospitality, or construction sectors</li><li>Experience working with furniture manufacturing, joinery, or interior fit-out companies</li></ul><p><b>Benefits</b></p><ul><li>Competitive salary</li><li>Medical insurance</li><li>Annual leave and end-of-service benefits as per UAE Labor Law</li><li>Career development opportunities</li></ul><p>Work Location: In person</p>

Client Acquisition Manager - Interior / Joinery / Fit-out

Mayors Jewelers

<div><p><b>Job Objective</b></p>
<p>
The Client Experience Host ensures the delivery of a World Class Client Experience to all clients. Operating in a professional manner and utilizing exceptional communication skills to engage the client, they will have excellent client facing and interpersonal skills. Our Client Experience Host is responsible for facilitating unique and engaging client experiences using creative research and exceptional hospitality. They will be well presented and have a positive &lsquo;can do&rsquo; attitude that is infectious both to the client and colleagues alike. Focusing on ensuring all client experience stations are well stocked and maintained they will also assist the Sales Consultants within the showroom and VIP room in the delivery of an exceptional client experience.</p>
<p><b>
Responsibilities</b></p>
<ul>
<li>The Host will be a constant role model for the company culture, and ensure they become a way of working for the whole team giving every client (internal and external) a &lsquo;World Class Client Experience&rsquo;</li>
<li>Leading by example, promote a positive and enjoyable atmosphere in-showroom.</li>
<li>Through research and creative thinking, enhance in-showroom hospitality.</li>
<li>Ensure clients are welcomed in a timely manner.</li>
<li>Use CRM to facilitate unique client experiences based on induvial client interests.</li>
<li>Probe clients to discover likes and dislikes to consistently improve and personalize each experience.</li>
<li>Support in all aspects of the client experience and individual client journey and above all else keep clients&rsquo; needs first.</li>
<li>Support all aspects of hospitality within the showroom.</li>
<li>Ensure compliance to company policy and procedures</li>
<li>Keep up to date with knowledge of the product and services offered in the showroom.</li>
<li>Maintain all showroom housekeeping standards.</li>
<li>Complete all training requirements through E learning and other sources</li>
</ul><ul><li>Be the first point of contact with all clients (both internal and external)</li>
</ul><ul><li>Attend departmental meetings and represent the Showroom.</li>
<li> at internal and external meetings</li>
<li>Recommend changes to systems and procedures to improve the efficiency of the floor and continually review operational practices to ensure best practice is delivered at all times.</li>
<li>Ensure all new systems and data are secure and confidentiality is maintained at all times.</li>
<li>Completions of all duties as assigned by management.</li>
</ul>
<p><b>Knowledge and Skills</b></p>
<p><b>
Experience</b></p>
<ul>
<li>Jewelry/watch product knowledge preferred</li>
<li>Experience with hospitality strongly preferred</li></ul><br>
<p></p>
<p><b>
Skills</b></p>
<ul>
<li>Exceptional communication and interpersonal skills</li>
<li>Ability to build excellent working relationships with clients</li>
<li>Understanding of World Class Customer Experience</li>
<li>Basic selling skills techniques</li>
<li>Experience of working within a high performing team</li>
<li>IT literate</li>
<li>Flexible/adaptable to change</li>
<li>Confidentiality at the highest level</li>
<li>A professional approach at all times</li>
<li>Excellent organisational skills</li>
<li>Able to multitask</li></ul></div>

Client Experience Host

ByteDance

<div>
 <strong>
  Responsibilities
  <br/>
 </strong>
 About the Team
 <br/>
 Join the innovative BytePlus team, the enterprise technology arm of ByteDance. This is a once-in-a-lifetime opportunity to join the world's fastest-growing startup and the biggest unicorn by valuation. With ByteDance's vision to build global platforms of creation and interaction, BytePlus is devoted to developing innovative technologies and products for businesses to fuel their next wave of growth. It is the best time to join us and pave into the new era together!
 <br/>
 <br/>
 Key Responsibilities
 <br/>
 - Serve as the primary technical point of contact for key enterprise accounts, building strong long-term relationships with stakeholders to ensure BytePlus solutions align with their business objectives.
 <br/>
 - Provide expert technical guidance during the post-sales phase, gaining an in-depth understanding of client business scenarios to summarize and share product application best practices.
 <br/>
 - Own and lead project delivery for cloud migration, deployment, and expansion projects, coordinating closely with customers to ensure on-time completion and continuous support.
 <br/>
 - Act as the lead liaison for technical issues and escalations, proactively identifying solutions for evolving customer needs and ensuring high levels of satisfaction.
 <br/>
 - Maintain thought leadership in Cloud, AI, and ML technologies by contributing to technical documentation, industry insight articles, and the development of internal best practices.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
 </strong>
 Minimum Qualifications
 <br/>
 - Bachelor&rsquo;s degree or above with 3+ years in technical customer-facing roles such as Technical Account Manager, Cloud Solution Architect, CSM, or Technical Project Manager.
 <br/>
 - Deep expertise in cloud or AI product suites from major global cloud providers (e.g., AWS, Azure, Google Cloud).
 <br/>
 - A collaborative team player capable of setting clear goals, driving successful delivery, and fostering positive team morale.
 <br/>
 <br/>
 Preferred Qualifications
 <br/>
 - Prior success collaborating with Digital Native Businesses (DNBs), ISVs, and Systems Integrators (SIs) in E-commerce, Media, Gaming, or Education.
 <br/>
 - Proven track record in managing large-scale migration and deployment projects within enterprise software or cloud ecosystems.
 <br/>
 <br/>
 Important Note: Please be advised that this job posting is on behalf of a third-party agency. This is an ongoing assignment managed by a third-party agency, who will be your employer. While you may be assigned to work at ByteDance, you will not be a ByteDance employee. All contractual terms, including payroll and benefits, will be handled by the third-party agency. By applying, you agree that the information provided in your application may be processed and retained by ByteDance for recruitment purposes and shared with the third-party agency in accordance with ByteDance's Applicant Privacy Notice https://jobs.bytedance.com/en/legal/privacy
 <br/>
 <br/>
 <strong>
  About Us
  <br/>
 </strong>
 Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.&ZeroWidthSpace;
 <br/>
 <br/>
 <br/>
 <strong>
  Why Join ByteDance
  <br/>
 </strong>
 Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect &ndash; and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.&ZeroWidthSpace;
 <br/>
 As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.&ZeroWidthSpace;
 <br/>
 Diversity &amp; Inclusion&ZeroWidthSpace;
 <br/>
 ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.&ZeroWidthSpace;
</div>


Customer Success Manager - BytePlus (GenAI & SaaS) (Third-Party Associate)

The Home Depot

<p>Position Purpose:<br/></p><p>Pro Experience Managers (Pro XM) are members of the store leadership team responsible for overseeing the execution of store standards, including customer service, department readiness, and operational processes. Working alongside the in-store Pro team, this role executes strategies to increase sales, loyalty, and Pro Xtra signups while ensuring a speedy, accurate customer experience. The Pro XM drives efficient Pro customer flow, enforces Pro standards, and ensures deliveries are on-time and complete. The Pro XM executes safe opening and closing processes and performs Manager on Duty (MOD) responsibilities strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. They coach and train associates on company policies, safety procedures, and customer service. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. They also collaborate with Store Leaders, Outside Sales, and Specialty Managers to provide input on Pro strategies. This position requires strict adherence to all timekeeping and break policies. The Pro XM upholds all company policies and champions a safe working environment by correcting hazards, ensuring associates complete safety training, and working safely to protect themselves, co-workers, and customers.<br/></p><p>Key Responsibilities:<br/></p><p>30% - Customer Service / Experience - Service Leadership: Service Leadership: Champion the GET culture by working alongside the team to model service standards and provide real-time coaching on customer interactions. Pro Experience: Actively manage the Pro area to minimize wait times, ensuring carts, signage, and equipment are always available for Pro customers. Inventory Execution: Walk the Top 10 Pro Classes daily to ensure on-shelf availability and job-lot quantities, partnering with ASMs to address gaps. Order Quality: Validate all Will Calls &amp; Deliveries at the start of every shift to ensure accuracy, quality, and on-time completion. Resolution: Promptly resolve customer concerns to ensure satisfaction, escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers.<br/>30% - People - Talent Acquisition: Assist with recruitment and interviews to provide input to the Store Manager/ASM. Training Compliance: Ensure Pro Team Knowledge Depot (KD) training is current and drive engagement with hdPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching &amp; Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Employee Relations: Champion &quot;Voice of the Associate&quot; initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Staffing &amp; Coverage: Monitor Pro Department staffing to address immediate coverage and and manage attendance variances. Accountability: Enforce THD policies and hold associates accountable for operational standards and behavioral expectations<br/>15% -Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines. Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise.<br/>25%- Shared Manager on Duty &ndash; Opening &amp; Closing Operations: Perform all Opening/Closing duties, including securing the building, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution &amp; Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution.<br/></p><p>Direct Manager/Direct Reports:<br/></p><p>This Position typically Reports to Specialty ASM or Pro ASM<br/>This position has 4 Direct Reports<br/></p><p>Travel Requirements:<br/></p><p>No travel required<br/></p><p>Physical Requirements:<br/></p><p>Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.<br/></p><p>Working Conditions:<br/></p><p>Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes, or odors<br/></p><p>Minimum Qualifications:<br/></p><p>Must be 18 years of age or older<br/>Must be legally permitted to work in the United States<br/>Ability to work a flexible schedule, including nights, weekends, and overtime as needed.<br/>1 year of relevant work experience, including management of people and retail operations.<br/></p><p>Preferred Qualifications:<br/></p><p>At least 1 year prior merchandising and/or operational experience.<br/>At least 1 year leadership experience, preferably big box retail.<br/>Knowledge of the home improvement industry.<br/></p><p>Minimum Education:<br/></p><p>The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.<br/></p><p>Preferred Education:<br/></p><p>No additional education<br/></p><p>Minimum Years of Work Experience:<br/></p><p>2 + years of previous related work experience<br/></p><p>Preferred Years of Work Experience:<br/></p><p>No additional years of experience<br/></p><p>Minimum Leadership Experience:<br/></p><p>1+ year of previous leadership Experience<br/></p><p>Preferred Leadership Experience:<br/></p><p>1+ year of previous leadership Experience<br/></p><p>Certifications:<br/></p><p>None<br/></p><p>Competencies:<br/></p><p>Decision Quality<br/>Self-Development<br/>Situational Adaptability<br/>Customer Focus<br/>Manages Conflict<br/>Develops Talent<br/>Manages Conflict<br/></p>

Pro Experience Manager

<div><p><b>Position Purpose:
</b></p><p>Pro Experience Managers (Pro XM) are members of the store leadership team responsible for overseeing the execution of store standards, including customer service, department readiness, and operational processes. Working alongside the in-store Pro team, this role executes strategies to increase sales, loyalty, and Pro Xtra signups while ensuring a speedy, accurate customer experience. The Pro XM drives efficient Pro customer flow, enforces Pro standards, and ensures deliveries are on-time and complete. The Pro XM executes safe opening and closing processes and performs Manager on Duty (MOD) responsibilities strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. They coach and train associates on company policies, safety procedures, and customer service. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. They also collaborate with Store Leaders, Outside Sales, and Specialty Managers to provide input on Pro strategies. This position requires strict adherence to all timekeeping and break policies. The Pro XM upholds all company policies and champions a safe working environment by correcting hazards, ensuring associates complete safety training, and working safely to protect themselves, co-workers, and customers.<br>
<br>
<b>Key Responsibilities:</b></p><ul><li>
30% - Customer Service / Experience - Service Leadership: Service Leadership: Champion the GET culture by working alongside the team to model service standards and provide real-time coaching on customer interactions. Pro Experience: Actively manage the Pro area to minimize wait times, ensuring carts, signage, and equipment are always available for Pro customers. Inventory Execution: Walk the Top 10 Pro Classes daily to ensure on-shelf availability and job-lot quantities, partnering with ASMs to address gaps. Order Quality: Validate all Will Calls &amp; Deliveries at the start of every shift to ensure accuracy, quality, and on-time completion. Resolution: Promptly resolve customer concerns to ensure satisfaction, escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers.</li><li>
30% - People - Talent Acquisition: Assist with recruitment and interviews to provide input to the Store Manager/ASM. Training Compliance: Ensure Pro Team Knowledge Depot (KD) training is current and drive engagement with hdPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching &amp; Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Employee Relations: Champion &quot;Voice of the Associate&quot; initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Staffing &amp; Coverage: Monitor Pro Department staffing to address immediate coverage and and manage attendance variances. Accountability: Enforce THD policies and hold associates accountable for operational standards and behavioral expectations</li><li>
15% -Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines. Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise.</li><li>
25%- Shared Manager on Duty &ndash; Opening &amp; Closing Operations: Perform all Opening/Closing duties, including securing the building, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution &amp; Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution.</li></ul><p></p><p><b>
Direct Manager/Direct Reports:</b></p><ul><li>
This Position typically Reports to Specialty ASM or Pro ASM</li><li>
This position has 4 Direct Reports</li></ul><p></p><p><b>
Travel Requirements:</b></p><ul><li>
No travel required</li></ul><p></p><p><b>
Physical Requirements:</b></p><ul><li>
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.</li></ul><p></p><p><b>
Working Conditions:
</b></p><ul><li>Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes, or odors</li></ul><p></p><p><b>
Minimum Qualifications:</b></p><ul><li>
Must be 18 years of age or older</li><li>
Must be legally permitted to work in the United States</li><li>
Ability to work a flexible schedule, including nights, weekends, and overtime as needed.</li><li>
1 year of relevant work experience, including management of people and retail operations.</li></ul><p></p><p><b>
Preferred Qualifications:</b></p><ul><li>
At least 1 year prior merchandising and/or operational experience.</li><li>
At least 1 year leadership experience, preferably big box retail.</li><li>
Knowledge of the home improvement industry.</li></ul><p></p><p><b>
Minimum Education:
</b></p><ul><li>The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul><p></p><p><b>
Preferred Education:
</b></p><ul><li>No additional education</li></ul><p></p><p><b>
Minimum Years of Work Experience:</b></p><ul><li>
2 + years of previous related work experience</li></ul><p></p><p><b>
Preferred Years of Work Experience:
</b></p><ul><li>No additional years of experience</li></ul><p></p><p><b>
Minimum Leadership Experience:
</b></p><ul><li>1+ year of previous leadership Experience</li></ul><p></p><p><b>
Preferred Leadership Experience:
</b></p><ul><li>1+ year of previous leadership Experience</li></ul><p></p><p><b>
Certifications:</b></p><ul><li>
None</li></ul><p></p><p><b>
Competencies:
</b></p><ul><li>Decision Quality
</li><li>Self-Development</li><li>
Situational Adaptability</li><li>
Customer Focus</li><li>
Manages Conflict</li><li>
Develops Talent</li><li>
Manages Conflict</li></ul></div><p></p>

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