client experience manager

Zeta Global

<div>WHO WE ARE

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform &ndash; powered by one of the industry&rsquo;s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.

Overview

We are seeking a detail-oriented Client Experience Operations Manager to support the execution and operational management of various media projects. This role sits at the intersection of media strategy, analytics, and data cloud, ensuring measurement solutions are executed accurately, tracking is implemented correctly, and documentation/project management is clear and communicated to responsible parties.

The ideal candidate has 3&ndash;5 years of digital marketing or media operations experience, understands digital tagging frameworks, and is familiar with customer journey attribution concepts across multiple marketing channels. Depending on your location, this role could be hybrid (NYC, Nashville, LA, San Francisco) or remote.

Key Responsibilities

Project &amp; Dashboard Management
<ul>
<li>Manage timelines, deliverables, and operational workflows for measurement dashboards, 1PD onboarding, audience creation among other projects</li>
<li>Track campaign milestones, dependencies, and risks across cross-functional teams.</li>
</ul>
Digital Tagging &amp; Tracking
<ul>
<li>Support implementation and QA of tracking tags across media platforms and websites.</li>
<li>Ensure campaign tagging follows established taxonomy and naming conventions.</li>
<li>Collaborate with analytics teams to validate tracking accuracy and troubleshoot discrepancies.</li>
<li>Assist with documentation of tagging standards and best practices.</li>
</ul>
Attribution &amp; Performance Operations
<ul>
<li>Maintain understanding of customer journey attribution models (first-touch, last-touch, multi-touch).</li>
<li>Support integration of media tracking data into attribution and reporting frameworks.</li>
<li>Partner with analytics teams to ensure media data aligns with broader customer journey measurement.</li>
</ul>
Operational Excellence
<ul>
<li>Maintain campaign documentation, workflows, and tracking implementation guides.</li>
<li>Identify opportunities to improve operational efficiency across campaign setup and reporting.</li>
<li>Ensure compliance with internal data governance and marketing technology standards.</li>
</ul>
Qualifications

Required
<ul>
<li>3&ndash;5 years of experience in digital media operations, marketing operations, or campaign management.</li>
<li>Experience working with digital tagging and tracking frameworks.</li>
<li>Familiarity with customer journey attribution concepts and multi-channel measurement.</li>
<li>Strong project management and organizational skills.</li>
<li>Ability to coordinate across media, analytics, and technology teams.</li>
</ul>
Preferred
<ul>
<li>Experience with tag management</li>
<li>Familiarity with analytics and reporting platforms such as Google Analytics or Adobe Analytics.</li>
<li>Experience working with media platforms such as Google Campaign Manager 360 or The Trade Desk.</li>
<li>Knowledge of marketing attribution tools or media measurement platforms.</li>
</ul>
Skills
<ul>
<li>Digital media campaign operations</li>
<li>Tagging implementation and QA</li>
<li>Marketing analytics collaboration</li>
<li>Project management and workflow coordination</li>
<li>Data accuracy and troubleshooting</li>
</ul>
BENEFITS &amp; PERKS
<ul>
<li>Unlimited PTO</li>
<li>Excellent medical, dental, and vision coverage</li>
<li>Employee Equity</li>
<li>Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!</li>
</ul>
SALARY RANGE

The salary range for this role is $70,000 - $85,000, depending on location and experience.

PEOPLE &amp; CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual&rsquo;s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.
We&rsquo;re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-releases

#LI-MR1

#LI-Remote</div>

Client Experience Operations Manager

InvestorIQ

Company: InvestorIQ | https://investoriq.co/results Location: Fully Remote (USA)About InvestorIQInvestorIQ is a service-based real estate company that helps investors start and scale rental portfolios in the U.S. Midwest. We work with both new and experienced investors, handling acquisitions, coordination, and rehab execution so clients can focus on scaling.We are scaling quickly toward $500K+/month and building a world-class fulfillment and client experience team.We don&rsquo;t just acquire properties. We build long-term investor relationships.About the RoleWe&rsquo;re looking for a Client Success Manager (CSM) Lead to oversee our entire client experience division.This is a leadership + operations-heavy role. You will manage, oversee and improve 4+ support roles under you to ensure every single client receives proactive, fast, and exceptional communication from:<ul><li>Onboarding</li><li>Acquisition</li><li>Offer submissions &amp; walkthrough updates</li><li>Closing</li><li>Rehab execution</li><li>Completion</li></ul>You will act as the bridge between Clients, Acquisitions Lead, and Project Coordinator &mdash; ensuring no client ever feels confused, forgotten, or left in the dark.Speed and clarity are everything.Availability ExpectationsThis role requires availability between 9:00AM&ndash;9:00PM EST Monday to Friday (including part-time availability on Saturdays for urgent client needs).You are not expected to sit in front of your computer 12 hours straight. However:<ul><li>You must be responsive to team and client communications within this window</li><li>Rapid response times are required (especially during active deals or rehab updates)</li><li>The majority of your workday should be spent executing tasks, managing communications, and overseeing operations</li><li>This is not a passive or part-time-feeling role</li></ul>We operate in a fast-moving environment. Responsiveness directly impacts client trust.Key ResponsibilitiesClient Experience Leadership<ul><li>Manage and oversee two Client Success support team members</li><li>Review and monitor daily client conversations</li><li>Ensure proactive updates are being sent (not reactive replies only)</li><li>Maintain high communication standards across the entire CS division</li><li>Build and improve SOPs for onboarding and lifecycle updates</li></ul>Client Communication &amp; Lifecycle Oversight<ul><li>Conduct a warm, exciting onboarding process for all new clients</li><li>Ensure clients receive new property opportunities promptly</li><li>Ensure updates are sent on walkthroughs, offers, and negotiations</li><li>Provide consistent updates during closing process</li><li>Ensure rehab updates are frequent, clear, and documented</li><li>Make sure clients understand timelines, budgets, and expectations</li><li>Escalate and resolve issues quickly before they grow</li></ul>Cross-Department Coordination<ul><li>Work directly with the Acquisitions Lead on property updates</li><li>Work directly with the Project Coordinator on rehab updates</li><li>Ensure client needs are communicated internally and addressed quickly</li><li>Identify breakdowns in communication and fix them immediately</li><li>Act as the internal &ldquo;quality control&rdquo; layer for client experience</li></ul>Operational Oversight<ul><li>Track client pipelines from onboarding to rehab completion</li><li>Handle client concerns and disputes professionally</li><li>Maintain organized records across multiple active properties</li><li>Improve reporting and communication systems as volume scales</li><li>Help design client-facing update systems as we grow</li></ul>Who This Role Is For<ul><li>Experienced Client Success Manager or Account Manager (real estate preferred)</li><li>Someone who has managed people before (or is ready to step into leadership)</li><li>Highly organized and process-driven</li><li>Naturally proactive communicator</li><li>Comfortable managing multiple clients and properties simultaneously</li><li>Calm under pressure</li><li>Fast responder &mdash; speed matters here</li><li>Obsessed with delivering exceptional client experience</li></ul>Who This Role Is NOT For<ul><li>Someone who waits to be told what to do</li><li>Someone who avoids difficult conversations</li><li>Someone who gets overwhelmed by multiple moving pieces</li><li>Someone who prefers isolated work with minimal collaboration</li></ul>Growth Opportunity<ul><li>Leadership role with ownership</li><li>Clear path to Director of Client Success</li><li>Compensation and responsibility will expand as company scales</li></ul>If you thrive on organization, leadership, communication, and building elite client experiences... this role will feel very natural.We&rsquo;re building exceptional - not average.Job Type: Full-timePay: $3,000.00 per monthApplication Question(s):<ul><li>What is your LinkedIn (or primary business) profile? Attach a link below.</li><li>What REMOTE experience do you have managing clients/accounts and team members?</li><li>What&rsquo;s the largest number of clients/accounts you&rsquo;ve managed REMOTELY at once, and how many team members were under you?</li><li>How do you handle team members who aren&rsquo;t meeting communication standards?</li><li>Why do you think you&rsquo;d succeed in a fast-moving role with a lot of clients, updates, and internal coordination?</li><li>What experience and knowledge do you have with real-estate investing?</li><li>This role requires availability between 9:00AM&ndash;9:00PM EST with rapid response times during that window. Are you able to meet this expectation consistently?</li></ul>Work Location: Remote

Client Success Manager (Real Estate | US | Remote)

Robusta

<div>We are seeking a results-driven Client Growth Manager to own and grow revenue across assigned industries and client portfolios. This role combines responsibilities traditionally handled by Sales and Account Management into one unified position, with full accountability for new business acquisition, account expansion, renewals, and client relationship management.
The Client Growth Manager will act as the commercial owner for a designated industry vertical or geographic market, driving sustainable and profitable growth while building long-term strategic partnerships with clients.
Key ResponsibilitiesRevenue Ownership<ul><li>
Own total revenue targets for assigned industries and accounts.
</li><li>Manage a balanced revenue mix across:
</li><li><ul><li>New client acquisition
</li><li>Upselling and cross-selling
</li><li>Renewals and contract expansions
</li></ul></li><li>Ensure gross margin targets are achieved through disciplined pricing.
</li><li>Maintain accurate sales forecasts and healthy pipeline coverage.
</li><li>Develop and execute annual growth strategies for assigned industries.
</li><li>Track and report performance against revenue and profitability targets.
</li></ul>New Business Development<ul><li>
Identify and pursue new logo opportunities within assigned industries.
</li><li>Build and manage a robust sales pipeline.
</li><li>Conduct prospecting, qualification, and opportunity assessment.
</li><li>Lead proposal development, commercial negotiations, and contract closure.
</li></ul>Account Growth &amp; Expansion<ul><li>
Identify opportunities for additional services and solutions.
</li><li>Lead commercial discussions for scope extensions and renewals.
</li><li>Secure approvals and sign-offs for expanded engagements.
</li></ul>Client Relationship Management<ul><li>
Serve as the executive-level single point of contact (SPOC) for assigned accounts.
</li><li>Build trusted relationships with senior stakeholders and decision-makers.
</li><li>Understand client business objectives and align solutions accordingly.
</li><li>Own client satisfaction, retention, and long-term account health.
</li><li>Manage escalations and resolve commercial conflicts.
</li></ul>Industry Leadership<ul><li>
Monitor market trends and emerging opportunities within assigned sectors.
</li><li>Position company capabilities and value propositions to meet industry needs.
</li><li>Act as the commercial authority for the assigned vertical.
</li></ul>Contract &amp; Commercial Management<ul><li>
Own contract execution and commercial terms.
</li><li>Ensure agreements align with revenue and margin objectives.
</li><li>Coordinate with Finance on invoicing and collections as an escalation point.
</li></ul>Governance &amp; Reporting<ul><li>
Prepare structured reports covering:
</li><li><ul><li>Revenue performance
</li><li>Gross margin
</li><li>Client risks
</li><li>Growth opportunities
</li></ul></li><li>Provide early warning on commercial or relationship risks.
</li><li>Participate in executive reviews, steering committees, and governance meetings.
</li></ul>Cross-Functional Alignment<ul><li>
Collaborate strategically with Delivery, PMO, Product, and Finance teams.
</li><li>Communicate client priorities and commercial objectives.
</li><li>Escalate risks without taking ownership of operational execution.</li></ul> 

Requirements 
<ul><li>
Bachelor&rsquo;s degree in Business, Marketing, Engineering, or a related field.
</li><li>5+ years of experience in enterprise sales, account management, or business development.
</li><li>Proven ability to meet or exceed revenue and profitability targets.
</li><li>Strong commercial negotiation and contract management skills.
</li><li>Experience managing executive-level client relationships.
</li><li>Excellent strategic thinking, analytical, and presentation skills.
</li><li>Strong understanding of sales forecasting and pipeline management.
</li><li>Experience in technology, consulting, or professional services is highly preferred.</li></ul></div>

Client Growth Manager Onsite KSA - RTG

My CPA Coach

Client Accounting Manager (CAS Services)We are seeking a seasoned, detailed-oriented Bookkeeper at My CPA Coach, responsible for managing bookkeeping and accounting services for multiple high net-worth individuals and small business clients across a variety of industries. My CPA Coach is a fast-growing CPA Firm that specializes in Tax Planning and Consulting for Small Business Owners and High-Income Individuals. This is a client-facing role that requires strong communication skills and a high level of accuracy and ownership over the bookkeeping process.Highlights of the Role:<ul><li>Serve as a primary point of contact for small business clients for accounting &amp; bookkeeping services</li><li>Work independently to perform bookkeeping and payroll services</li><li>Work from home; position is 100% remote</li><li>Ensure timely, accurate, and quality work deliverables</li><li>Receive competitive base compensation</li></ul>The Ideal Candidate:<ul><li>Is QuickBooks Certified</li><li>Has at least 3 years of client-facing accounting experience, serving as the primary contact for engagements</li><li>Is confident to serve clients independently (resources provided)</li><li>Is able to work effectively and efficiently on tasks</li></ul>Job Responsibilities:<ul><li>Serve as the primary point of contact for assigned clients and communicate directly regarding bookkeeping questions and requests</li><li>Provide full-service accounting and bookkeeping services to diverse clientele, including business owners, real estate investors, and high-income or high-net worth individuals.</li><li>Collaborate with internal team members, including CPAs and bookkeeping specialists, regarding client financials to deliver optimal results</li><li>Prepare and lead client accounting calls, regularly providing status updates and engaging the clients with their accounting questions throughout the year.</li><li>Maintain strong client relationships by managing their expectations, being responsive to their communications/emails, and meeting your promises with clients (delivering on what you say you will)</li><li>Oversee and manage all accounting practices and ensure compliance with financial regulations and standards.</li><li>Collaborate with Managing Partners to develop and implement financial and operational strategies aligned with the organization's goals.</li><li>Stay up-to-date on relevant accounting laws and regulations.</li></ul>Qualifications<ul><li>Must be a certified Bookkeeper in QuickBooks online</li><li>At least 3 years of QuickBooks Online and/or relevant bookkeeping experience</li><li>Strong problem solving and interpersonal communication skills</li><li>Ability to set priorities, handle multiple tasks, and deliver results in a fast paced and dynamic environment with the desire for continuous improvement</li><li>Willingness and ability to learn new tools and technologies quickly</li></ul>Job Type: Full-timePay: $70,000.00 - $80,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Do you have at least 3 years of client-facing accounting experience where you've served as the primary contact? Please briefly describe your experience.</li></ul>Education:<ul><li>Associate (Required)</li></ul>Experience:<ul><li>Bookkeeping: 3 years (Required)</li></ul>License/Certification:<ul><li>QuickBooks Online Certification (Required)</li></ul>Work Location: Remote

Client Accounting Manager - Remote

Peapack Private Bank & Trust

<div>Position Overview:

Responsible for providing exceptional service to all existing and potential clients. Will manage the full client experience efficiently by identifying cross-sell opportunities, making referrals to partnering business lines, executing service requests and transactions. Assume management responsibilities within approved limits in the absence of the Retail Private Banker and Retail Client Experience Manager. Candidates for this role must have strong communication skills, be enthusiastic, technologically savvy, able to recognize sales and deposit growth opportunities and be willing to exceed our clients and prospects&rsquo; expectations in every interaction. They must adopt and live our core principals and display actions reflecting &ldquo;Clients First&rdquo; and &ldquo;One Team&rdquo; principles daily.

Key Responsibilities:
<ul>
<li>Must learn to deliver service to clients in the manner they want to be treated while demonstrating all required service protocols and best practices.</li>
<li> Effectively learn the most current branch technology and can encourage clients to use the technology offered. Must learn to introduce clients to the available technology and educate them on the ease of usage.</li>
<li>Develop, expand and manage consumer and business account relationships, concentrating efforts in meeting client needs for financial products. Identify clients with additional profit potential and develop action plans to expand these relationships.
</li><li>Actively participate in ongoing training and regular sales meetings.</li>
<li>Understand partner&rsquo;s roles and all products and services PGB offers to help uncover the expressed and unexpressed needs of our client&rsquo;s and prospects.
</li><li>Proficiently open all products offered such as checking, money market, CDs, IRAs, Netteller, Debit Cards and complete credit card and loan applications.</li>
<li>Process a variety of transactions such as deposits, withdrawals, transfers, loan payment processing, IRAs, CDs, closing and maintenance to accounts to solve the daily needs of our clients.</li>
<li>Provide supervisory overrides and review of transactions in the absence of the Retail Private Banker and Retail Client Experience Manager.</li>
<li>Assists with the daily operation of the branch including reporting, audits, proving the main cash vault, preparing cash for shipments and ordering coin and currency for the branch as needed.</li>
<li>Ensure all work is processed and proof at days end.</li>
<li>Maintain the confidentiality of the Bank and its clients at all times while providing courteous and efficient client service. Strive to provide exemplary service by anticipating client needs when promoting the bank&rsquo;s products and services</li>
<li>Ability to apply critical thinking by using logic and reasoning to identify solutions, conclusions and approaches to problem solving.</li>
<li>Must comply with all internal policies and external regulations. Demonstrate knowledge of policies and procedures with the ability to apply this knowledge in real situations.
</li><li>Stay current with pertinent banking regulations, including but not limited to Reg. DD, Reg. CC, BSA, CRA, Right to Financial Privacy Act, FDIC insurance provisions, etc.</li>
</ul>
Qualifications:
<ul>
<li>High School diploma or GED</li>
<li>Must be flexible to work within our banking hours:</li>
<li><ul><li>M, T, W, F from 8:30am to 5pm</li>
<li>Th from 8:30am to 6pm</li>
<li>Sat from 8:30am to 12pm</li>
</ul></li><li>Customer experience in Retail or Hospitality preferred, Banking experience a plus</li>
<li>Ability to go the extra mile to fulfill a clients&rsquo; needs</li>
<li>Values being in-service to others, internally and externally and enjoys working with others to create a productive working environment</li>
<li>Willing to grow and work in an environment where feedback is willingly given and received</li>
<li>Proactively takes initiative to improve customer experience and team efficiency</li>
<li>Builds strong relationships both internally and externally; ability to interact effectively with all levels throughout the organization</li>
<li>Possesses intellectual curiosity to learn the Banks&rsquo; products, procedures and services</li>
<li>Operates with integrity; demonstrates adaptability, work commitment, and a positive performance in all situations</li>
<li>Willing to dress and behave in a professional manner</li>
</ul>
Required:
<ul>
<li> Maintain customer files</li>
<li>Notary Public commission</li>
<li>Assists Branch Management, Community Bankers and Commercial Loan Officers on business calls to existing and potential new clients</li>
</ul>
Benefits Overview:

We offer a competitive compensation package, a generous paid time off program, comprehensive medical, dental and vision coverage, maternity/paternity leave, education reimbursement, wellness programs and more. We also offer participation in an Employee Stock Purchase Program and a 401K with a generous match.

The approximate pay range for this position is $41,556 to $48,000, plus an opportunity to earn performance-based incentives. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including, but not limited to knowledge, skills and abilities, as well as geographic location.

Note: Incentives and/or benefits packages may vary depending on the position.</div>

Universal Banker II

Simply Pristine

Simply Pristine LLC &mdash; Operations &amp; Growth Manager Manchester, NH + Surrounding Areas Full-Time | Leadership Role Operations - Growth - Client Experience - Team LeadershipAt Simply Pristine, we are not building &ldquo;just another cleaning company.&rdquo;We are building a premium service brand rooted in professionalism, systems, discretion, operational excellence, and genuinely caring for both our clients and our team.We may be a small company but we are a mighty one.We believe deeply in taking care of our people, creating opportunities for growth, and building a team environment where everyone feels supported, valued, and proud of the work they do. We are intentional about who we bring into this space because culture matters here just as much as capability.We are currently looking for an Operations &amp; Growth Manager to become a key leader within Simply Pristine as we continue expanding.This is not an entry level administrative role, and it is not a passive management position.This role is for someone who thrives in leadership, loves organization and problem solving, communicates professionally, operates proactively, and wants to help build something meaningful alongside a close knit team.What You&rsquo;ll Be Responsible ForOperational Leadership<ul><li>Managing day-to-day scheduling and logistics through Jobber</li><li>Overseeing daily job flow and team coordination</li><li>Reviewing job reports and maintaining quality assurance standards</li><li>Supporting team accountability, efficiency, and performance</li><li>Assisting with customer issue resolution professionally and proactively</li><li>Helping maintain consistency across all teams and services</li><li>Supporting systems, structure, and operational organization behind the scenes</li></ul>Sales &amp; Growth Support<ul><li>Following up on proposals and walkthroughs</li><li>Assisting in closing residential and commercial opportunities</li><li>Building and maintaining client relationships</li><li>Supporting networking and growth initiatives</li><li>Understanding pricing structure and job profitability</li><li>Helping drive company growth through organization, communication, and execution</li></ul>Financial &amp; Administrative Oversight<ul><li>Assisting with payroll preparation and operational reporting</li><li>Monitoring labor efficiency and job profitability</li><li>Supporting internal systems and process improvement</li><li>Helping leadership maintain operational visibility and accountability</li></ul>What Success Looks Like in This Role<ul><li>Leadership can step away from day-to-day operations with confidence</li><li>Team communication and scheduling run smoothly and proactively</li><li>Clients feel exceptionally cared for and supported</li><li>Quality assurance systems are consistently upheld</li><li>Revenue growth is supported through organization and follow through</li><li>The Simply Pristine Standard is protected across every client experience</li><li>The team feels supported, empowered, and well led</li></ul>The Right Fit for This RoleWe&rsquo;re looking for someone who is:<ul><li>Highly organized and solution-oriented</li><li>Emotionally intelligent and composed under pressure</li><li>Professional, warm, and trustworthy</li><li>Adaptable and proactive</li><li>Accountable and dependable</li><li>A strong communicator and natural leader</li><li>Able to think critically and operate independently</li><li>Passionate about systems, structure, and operational excellence</li><li>Excited by growth and building something meaningful long-term</li></ul>Experience in operations, management, hospitality, logistics, customer service, sales, or service-based industries is strongly preferred.Most importantly:We are looking for someone who genuinely cares about people, standards, and helping a company grow the right way. Someone who finds fulfillment in creating order, elevating experiences and helping both clients and team members feel supported.Work Environment &amp; ExpectationsThis position combines:<ul><li>Administrative leadership</li><li>Team oversight</li><li>Client communication</li><li>Operational management</li><li>Occasional field support and walkthroughs</li></ul>This is primarily an in office role based in Hooksett, NH, designed for close collaboration with leadership and the team during this stage of company growth. For the right long term fit, there is potential for a hybrid structure as systems and operations continue developing.Growth OpportunityThis role is designed for someone looking for long-term growth and leadership opportunity within the company.As Simply Pristine continues expanding, this position has the potential to grow into a larger operational leadership role for the right person.Compensation<ul><li>Competitive compensation based on experience and capability</li><li>Performance-based growth opportunities</li><li>Leadership development opportunities</li><li>Supportive, team-oriented environment</li><li>A company culture that genuinely values and invests in its people</li></ul>A Note From LeadershipThis role matters deeply to us.Simply Pristine was built with heart, intention, and an incredibly high standard of care, not just for our clients, but for the people behind the work.We are building something we are proud of, and we are looking for the right person to grow with us. Someone who wants to be part of a team that works hard, supports one another, and believes that the details matter.Small company. Mighty team. Big vision.If this role feels aligned for you, we&rsquo;d truly love to hear from you.Please send your resume and a brief introduction telling us why this opportunity speaks to you.~ SimplyPristineNH@gmail.com ~ www.SimplyEmpire.netPay: $50,000.00 - $68,000.00 per yearBenefits:<ul><li>Employee discount</li><li>Referral program</li></ul>Work Location: In person

Simply Pristine LLC — Operations & Growth Manager

DivaDance

<div>About DivaDance 
DivaDance is a dance experience and community built for adults. Our mission is to help people feel confident, empowered, and connected through dance classes that are welcoming, fun, and judgment-free. 
We're looking for a warm, energetic, community-focused leader to help support and grow the DivaDance Gilbert experience. 
 
About the Role 
The Community Experience Manager helps create an incredible experience for our members and trial clients both in and outside the studio. 
This role is perfect for someone who loves building relationships, creating community, and making people feel welcome. The majority of hours will take place during class and event times, with some responsibilities happening outside of classes. 
This is a part-time employee role with DivaDance HQ supporting the Gilbert market. 
 
What You'll Do 
Community Experience 
<ul><li>Welcome and connect with members and trial clients</li><li>
Help create a fun, inclusive, high-energy environment</li><li>
Build relationships with clients and strengthen community connection</li><li>
Support member retention and in-person membership conversations</li><li>
Encourage trial clients to continue attending classes</li></ul>
Pre-Class Confidence Calls 
<ul><li>Personally connect with booked leads before their first class</li><li>
Help clients feel prepared and excited to attend</li><li>
Answer questions and help reduce first-class nerves</li><li>
Learn more about clients' goals and interests</li></ul>
Market Support 
<ul><li>Maintain a strong presence at classes and events</li><li>
Support client check-in and overall class experience</li><li>
Assist with community engagement and recruiting conversations</li><li>
Support local events, partnerships, and special projects as needed</li></ul>
Social Media &amp; Community Visibility 
<ul><li>Capture authentic class content and community moments</li><li>
Encourage member participation in social content</li><li>
Help showcase the energy and inclusivity of the community</li><li>
Support simple content creation and engagement efforts</li></ul>
Team Collaboration 
<ul><li>Attend bi-weekly HQ meetings</li><li>
Review key market KPIs including retention, attendance, and conversion</li><li>
Collaborate with HQ on ways to improve the client experience</li></ul> 
 
 
What We're Looking For 
<ul><li>Outgoing, warm, and community-oriented</li><li>
Strong communication and people skills</li><li>
Reliable, proactive, and team-focused</li><li>
Passionate about dance, fitness, wellness, or community-building</li><li>
Comfortable connecting with new people and making them feel welcome</li><li>
Excited to represent the DivaDance brand and experience</li></ul> 
 
 
Schedule &amp; Availability 
<ul><li>Part-time employee position</li><li>
Approximately 10 hours/week outside of classes</li><li>
Additional hours available through class and event shifts</li><li>
Evening availability required, typically between 5:00 PM&ndash;9:00 PM</li><li>
Weekend availability required</li><li>
Majority of hours will take place during classes and events</li></ul> 
 
 
Compensation &amp; Training 
<ul><li>$18/hour for approximately 10 hours/week of out-of-class responsibilities</li><li>
Additional compensation provided separately for class and event shifts</li><li>
Two-day training at DivaDance HQ included (travel expenses covered by DivaDance HQ)</li></ul> 
 
 
Why You'll Love It 
<ul><li>Be part of a positive, empowering community</li><li>
Flexible part-time opportunity</li><li>
Fun, high-energy environment</li><li>
Opportunity to grow with a rapidly expanding brand</li><li>
Make a real impact on the culture and experience of the local community</li></ul></div>

Community Experience Manager

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