client manager

NTT DATA

Make an impact with NTT DATA
 Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
 
Your day at NTT DATA
 The Client Project Manager is a seasoned subject matter expert, responsible for leading and directing concurrent client projects classified as standard or complex.
 
The primary responsibility of the Client Project Manager is to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to the organization or into the clients support operations).
 
Key responsibilities: 
<ul>
<li>Leads and directs concurrent standard or complex projects, often managing multiple projects in parallel within fast‑paced delivery environments.</li>
<li>Engages with stakeholders to deliver projects from original concept through final implementation.</li>
<li>Ensures client satisfaction and manages escalations, acting as a single point of contact to the client, demonstrating confidence, resilience, and a strong assertive delivery approach when faced with challenging stakeholders or high‑pressure situations.</li>
<li>Ensures that the project delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction.</li>
<li>Manages the delivery of the project, including rigorous scope control and change management.</li>
<li>Documentation and management of risks and issues.</li>
<li>Ensures clear and concise communications to all stakeholders.</li>
<li>Provides pre-sales support by working with sales teams to scope and cost a project solution which includes the completion of a proposal. This may include client presentations of our delivery approach as part of a tender process.</li>
<li>Identifies opportunities and influences the sale by conducting a business conversation with the client, positioning organizational consulting and technical services offerings.</li>
<li>Coordinates activities of the project teams through task delegation and resource assignment.</li>
<li>Performs any other related task as required.</li>
</ul>
To thrive in this role, you need to have: 
<ul>
<li>2–3 years of hands‑on project management experience, with the ability to plan, organize, and execute projects from initiation to completion.</li>
<li>Ability to establish strong relationships with internal stakeholders and external clients.</li>
<li>Ability to manage customer satisfaction, commitment, and expectations to high service levels, and manage escalations effectively with a firm, solutions‑driven mindset.</li>
<li>Excellent communication skills are essential; this role requires a confident, resilient communicator who can challenge constructively and defend delivery commitments when required.</li>
<li>Ability to work in high‑pressure environments.</li>
<li>Ability to manage urgent and complex tasks simultaneously.</li>
<li>Strong business acumen and commercial awareness.</li>
<li>Passionate, high‑energy, self‑driven, and results‑oriented.</li>
<li>Strong influencing ability whilst taking a collaborative approach.</li>
<li>Competent in project change management.</li>
<li>Strong IT services background is mandatory, with experience delivering projects related to infrastructure, systems, or enterprise technologies.</li>
<li>Exposure to software application delivery and/or AI‑related projects is a strong advantage.</li>
<li>Strong problem‑solving and analytical skills to identify and address issues that may arise during project implementation.</li>
</ul>
Academic qualifications and certifications: 
<ul>
<li>Bachelors degree or equivalent in business and / or project management or related field.</li>
<li>Project management certification is beneficial but not mandatory.</li>
<li>ITIL certification is beneficial.</li>
</ul>
Workplace type: On-site Working
 
About NTT DATA
 NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in RD.
 
Equal Opportunity Employer
 NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
 
Third parties fraudulently posing as NTT DATA recruiters
 
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an nttdata.com email address. If you suspect any fraudulent activity, please contact us.

Client Project Manager

Sprinklr

<div>Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale &mdash; across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr&rsquo;s unified platform provides powerful solutions for every customer-facing team &mdash; spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management &mdash; enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.<h2 class="jobSectionHeader">
Job Description</h2>
Role Overview
The Client Account Manager owns the success and technical strategy for Sprinklr&rsquo;s most strategic service and contact center customers in the Middle East. This individual contributor role blends executive-level advisory with hands-on technical leadership to drive adoption, measurable business outcomes, and long-term retention. You will guide the transformation from legacy operations to modern, AI-enabled workflows, ensuring Sprinklr&rsquo;s platform delivers maximum value. This is a customer-centric role focused on service delivery and success&mdash;not sales.
Please note this role is based in Dammam, Saudi Arabia
Key Responsibilities<ul><li>
Serve as an executive sponsor for key accounts, building trusted relationships with senior stakeholders.</li><li>
Facilitate quarterly business reviews (QBRs) to showcase ROI, adoption progress, and strategic recommendations.</li><li>
Act as the primary success partner for enterprise service/CX accounts; lead QBRs and success planning.</li><li>
Align Sprinklr Care solutions (Case Management, Smart Responses, Bot Framework, Agent Assist) with customer goals (AHT, CSAT, FCR, deflection).</li><li>
Map legacy contact center processes to modern workflows; oversee architecture audits and optimization.</li><li>
Deliver enablement programs, playbooks, and ROI dashboards; monitor adoption and health metrics.</li><li>
Manage technical escalations, mitigate risks, and influence the product roadmap based on customer feedback.</li><li>
Coordinate complex programs (voice rollout, CRM integrations, compliance) across IT, business teams, and vendors.</li></ul>
Qualifications<ul><li>
Bachelor&rsquo;s degree (MBA preferred); 8+ years in Customer Success, CCaaS, or CX consulting.</li><li>
Deep knowledge of contact center operations, metrics, and change management.</li><li>
Experience with major service platforms (Salesforce Service Cloud, NICE, Genesys, Zendesk).</li><li>
Strong technical acumen, program management skills, and regional experience; Arabic is Mandatory.</li></ul>
We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data &mdash; helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:<ul><li>
Lead a new category of enterprise software that we call Unified-CXM.</li></ul><ul><li>
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.</li><li>
Create a culture of customer obsession, with trust, teamwork, and accountability.</li></ul>
We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything &mdash; and everyone &mdash; can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world&rsquo;s leading enterprise brands. 
We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off &ndash; it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here.
To learn more about all-things-Sprinklr, visit our candidate resource hub here.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we&rsquo;re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. 
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.</div>

Client Account Manager

Decima International

<div><div>Decima International is a professional services company, providing project management and controls services to clients in the United States and the Middle East. Our mission is to become the premier professional services provider across all industry sectors we are engaged in. To accomplish this, Decima International's founders established a simple yet powerful formula:

Approach each client engagement as a partnership, create an environment that attracts the most talented professionals and allows them to flourish, and regulate growth to maintain excellence in our service standards.</div><h3 class="jobSectionHeader">
Position Details</h3>

Position: Business Development Director &ndash; KSA &amp; UAE Market Growth 
Department: Business Development / Commercial 
Location: UAE or KSA preferred, with regular travel across the GCC 
Work Setting: Client-facing, market-facing, hybrid/onsite depending on business need 
Employment Type: Full-time 
Reporting To: Executive Leadership / Managing Director 
Job Nature: Strategic and highly hands-on commercial growth role
<h3 class="jobSectionHeader">
Role Overview</h3>

Decima International is entering a critical growth phase in the UAE and KSA markets. We are looking for a highly connected, commercially driven, and hands-on Business Development Director to lead Decima's market presence, client acquisition, and brand positioning across the Middle East.

This role is not limited to market research, proposal coordination, or attending events. The main purpose of the position is to generate qualified leads, build executive-level client relationships, open doors with target clients, and convert market relationships into real business opportunities.

The ideal candidate will have a proven track record of winning work in the GCC construction, infrastructure, project management consultancy, data center, mission-critical, or large-scale development sectors. They must be comfortable representing Decima externally, building the company's image in a new market, and actively networking with developers, government entities, consultants, contractors, hyperscalers, and strategic partners.

This is a role for someone who can personally create momentum in a new market.

Main Mission of the Role

The Business Development Director will be accountable for:

Generating leads, opening client doors, building Decima's commercial reputation in UAE/KSA, and creating a sustainable pipeline of qualified opportunities that can convert into revenue.
<h4 class="jobSectionHeader">
Key Responsibilities 
 
1. Lead Generation &amp; Client Acquisition</h4>
<ul><li>Identify, approach, and build relationships with target clients across KSA, UAE, and the wider GCC.</li>
<li>Generate qualified leads through personal network, market intelligence, events, referrals, direct outreach, and strategic partnerships.</li>
<li>Secure introductory meetings with decision-makers, including developers, government entities, investors, consultants, contractors, and major project owners.</li>
<li>Build a clear target account list and actively manage outreach, engagement, and follow-up.</li>
<li>Create new business opportunities rather than waiting for tenders or inbound leads.</li>
</ul><h4 class="jobSectionHeader">2. Market Entry &amp; Regional Growth</h4>
<ul><li>Lead Decima's commercial positioning in KSA and UAE as a growing project management, planning, and advisory firm.</li>
<li>Identify high-potential sectors including data centers, mission-critical infrastructure, large-scale developments, mixed-use projects, hospitality, healthcare, and infrastructure programs.</li>
<li>Map key decision-makers, influencers, competitors, and potential partners in the region.</li>
<li>Provide leadership with practical market intelligence, including where Decima can realistically compete and win.</li>
<li>Develop a market penetration strategy with clear short-term and long-term commercial priorities.</li>
</ul><h4 class="jobSectionHeader">3. Executive Networking &amp; Relationship Building</h4>
<ul><li>Act as Decima's senior commercial representative in the Middle East market.</li>
<li>Build and maintain senior-level relationships with clients, consultants, partners, and industry stakeholders.</li>
<li>Represent Decima at conferences, business councils, industry events, networking forums, and client meetings.</li>
<li>Position Decima as a credible partner for complex project management and advisory services.</li>
<li>Use relationships to create warm introductions, early-stage visibility, and pre-RFP positioning.</li>
</ul><h4 class="jobSectionHeader">4. Employer Branding &amp; Company Image</h4>
<ul><li>Strengthen Decima's visibility and reputation in the UAE and KSA markets.</li>
<li>Work with leadership and marketing to position Decima professionally in the market.</li>
<li>Support thought leadership, LinkedIn presence, events, client-facing materials, and market messaging.</li>
<li>Help communicate Decima's value proposition clearly to clients, candidates, and partners.</li>
<li>Ensure Decima is seen as credible, professional, specialized, and relevant to high-profile Middle East projects.</li>
</ul><h4 class="jobSectionHeader">5. Opportunity Management &amp; Commercial Pipeline</h4>
<ul><li>Build and maintain a qualified opportunity pipeline with clear stages, priorities, owners, and next steps.</li>
<li>Track leads from first contact through client meeting, opportunity identification, proposal, negotiation, and closure.</li>
<li>Maintain CRM discipline and provide regular reports on pipeline health, conversion rates, client engagement, and revenue potential.</li>
<li>Prioritize opportunities based on probability, strategic value, margin, and alignment with Decima's capabilities.</li>
</ul><h4 class="jobSectionHeader">6. Proposals, Pitches &amp; Client Presentations</h4>
<ul><li>Support the development of client presentations, capability statements, proposals, and pitch materials.</li>
<li>Lead or participate in client presentations and commercial discussions.</li>
<li>Translate client needs into clear business opportunities for Decima's technical and leadership teams.</li>
<li>Coordinate with internal teams to ensure proposals are commercially strong, client-specific, and timely.</li>
</ul><h4 class="jobSectionHeader">7. Partnerships &amp; Strategic Alliances</h4>
<ul><li>Identify potential local partners, consultants, contractors, developers, and advisory firms that can help Decima enter or expand in the market.</li>
<li>Develop referral relationships and strategic alliances that create access to opportunities.</li>
<li>Evaluate partnership opportunities based on commercial value and credibility.</li>
</ul><h3 class="jobSectionHeader">Required Qualifications</h3>
<ul><li>Bachelor's degree in business, engineering, construction management, architecture, project management, or a related field.</li>
<li>15&ndash;20+ years of experience in business development, client development, commercial growth, or strategic sales.</li>
<li>Strong GCC experience, especially in KSA and/or UAE.</li>
<li>Proven track record of generating leads and winning work in construction, consultancy, project management, engineering, infrastructure, real estate development, data centers, or mission-critical sectors.</li>
<li>Existing senior network across developers, government entities, PIF-related entities, consultants, contractors, hyperscalers, or infrastructure clients.</li>
<li>Strong understanding of the GCC project lifecycle, procurement routes, pre-RFP positioning, tendering, and client decision-making.</li>
<li>Ability to build relationships from scratch in a new market.</li>
<li>Excellent presentation, communication, and negotiation skills.</li>
<li>Strong commercial mindset with the ability to convert relationships into tangible business opportunities.</li>
<li>Comfortable working in a growing company environment where processes may still be developing.</li>
<li>Preferred Qualifications</li>
<li>Experience in project management consultancy, cost consultancy, engineering consultancy, or construction advisory.</li>
<li>Experience with data centers, mission-critical facilities, large infrastructure, giga projects, hospitality, healthcare, or mixed-use developments.</li>
<li>Experience working with or selling into PIF entities, government authorities, developers, hyperscalers, or major regional clients.</li>
<li>CRM experience.</li>
<li>LinkedIn Sales Navigator experience.</li>
<li>Strong personal brand or market visibility in the GCC construction/project management space.</li>
<li>Experience supporting employer branding, thought leadership, or market positioning.</li>
<li>Arabic is a strong plus, but not mandatory if the candidate has a strong executive network and commercial record.</li></ul><div> 
Decima International is an Equal Opportunity Employer who is committed to the safety and wellbeing of all. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law.

At Decima International, we offer a competitive salary package, including paid time off and performance-based bonuses. We also provide excellent medical, vision and dental insurance for our employees.</div></div>

Market Growth & Client Development Manager

<div>Make an impact with NTT DATA 
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion &ndash; it&rsquo;s a place where you can grow, belong and thrive.<div>
Your day at NTT DATA 
The Manager, Sales is a management role, responsible for managing a team of sales specialists and or client managers in order to assist in the achievement of sales targets through the allocation of territories and targets resulting in outstanding sales performance. 
 
This role is a combination of management, selling, coaching and leadership activities, with the objective of enabling their sales team to meet the sales targets assigned to them. 
 
The Manager, Sales role exist in geographies where there are bigger sales teams and the sales management is split between the Senior Manager, Sales and Manager, Sales roles. 
 
The Manager, Sales role is a combination of management, selling, coaching and leadership activities, with the objective of enabling their sales team to meet the sales targets assigned to them.</div><div> 
Key responsibilities:<ul><li>
Collaborates with internal stakeholders to ensure that local and global strategic sales objectives and targets are met.</li><li>
Assists their sales team to define the way they approach the market and achieve set targets.</li><li>
Ensures that sales procedures and policies as defined by the sales leadership are implemented and followed.</li><li>
Provides input into the development of the tactical strategy as well as develop and implement a supporting operational strategy.</li><li>
Aligns their team to the client segmentation strategy ensuring that the right level of resource is allocated to the right type of client.</li><li>
Responsible for the co-ordination of the activities of their sales teams, setting and measuring performance targets, account allocation and enforcing the execution of the client account plans, call planning and opportunity qualification.</li><li>
Responsible for pipeline management and accurate forecasting.</li><li>
Supports team by attending key client meetings and articulate how the company can add value through our services and solutions.</li><li>
Takes full ownership for managing efficiency levels, streamlining procedures to deliver customer excellence.</li><li>
Acts as mentor/coach and advisor that assists the sales force to set and keep to priority activities.</li><li>
Utilizes sales tools and methodologies to manage account opportunities, pipelines and forecasting efforts, ensuring accessibility and tool utility training.</li><li>
Plans and organizes multiple work outputs by assigning priorities and continuously reviewing objectives and goals.</li></ul></div><div> 
To thrive in this role, you need to have:<ul><li>
Sales business acumen. The skills supporting successful selling through organizational and business outcome mindset. Success will require focusing on planning, leveraging tools and data, and concentrating on company business requirements. Developing the skills to understand the client&rsquo;s business (including commercial and financial aspects) in order to bring value to them from the company's portfolio of services.</li><li>
Sales client engagement and management. The skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth. Success will require detailed understanding of client needs, effective sales planning, and building trust, all while managing to client expectations. Developing the skills required to know the client, building effective and lasting relationships with them and to be seen as a trusted advisor.</li><li>
Sales solution skills. The knowledge of the company's offerings, client applications, use cases and market trends and the skill to apply them to individual client and prospect situations that positions the sales team member as an expert client advisor. Success will require the ability to link the organizational offerings, including high-value services to specific client and prospect needs and outcomes.</li><li>
Sales resources optimization. Building internal relationships, working with pursuit teams and leveraging vendors as resources throughout the sales cycle.</li><li>
Sales pursuit. The skills and knowledge that enable a sales team member to create success by identifying and advancing opportunities at assigned prospects and clients. Success will require both individual ownership as well as accountability for coordinating internal and external resources in order to close sales opportunities.</li><li>
Sales strategy execution. The skills to ensure that the sales strategy is aligned to the business strategy.</li><li>
Sales business management. The skills to ensure that target setting, and associated processes is aligned to meeting the target.</li><li>
Sales talent management and enablement. The skills to ensure that results are achieved through effective talent management.</li></ul></div><div> 
Academic qualifications and certifications:<ul><li>
Bachelor's degree or equivalent in business or marketing or a related field.</li></ul></div><div> 
Required experience:<ul><li>
Advanced experience in a sales management role, preferably gained within a global technology services organization.</li><li>
Advanced sales work experience gained within a similar environment.</li><li>
Advanced sales planning and operational execution experience.</li><li>
Advanced track record of meeting / exceeding sales targets and driving business outcomes.</li><li>
Advanced experience negotiating on extremely critical matters.</li><li>
Advanced go-to-market planning and execution experience.</li></ul></div>
Workplace type:
On-site Working
About NTT DATA 
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world&rsquo;s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&amp;D.
Equal Opportunity Employer 
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters&mdash;whether in writing or by phone&mdash;in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.</div>

Manager, Sales

HSBC

<div>
 
 
 
 About HSBC:
 
 
 
 
 HSBC Saudi Arabia provides investment banking services to the full spectrum of corporate and institutional clients in both the private and government sectors, including public companies; private companies and establishments; funds; government agencies; and family businesses and offices.
 
 
 
 
 
 
 Role Purpose
 
 
 (overall high level summary of the role)
 
 
 
 
 Some careers have more impact than others.
 
 
 
 
 
 
 If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.
 
 
 
 
 
 We&rsquo;re building the world&rsquo;s most powerful corporate and institutional bank &ndash; one that sets the standard for international commerce and institutional partnership. Our strength lies not just in our scale, but in our people, the unmatched power and depth of our international network, our distinctive global client franchise and the quality of our services. These are the cornerstones of our leadership in payments, trade, FX and corporate financing, and underpin our commitment to meet today&rsquo;s demands and shape the financial system of tomorrow.
 
 
 
 
 
 We are currently seeking an ambitious Agency experienced to join our Issuer Services team, to manage a portfolio of client relationships, with a focus on developing effective relationships with key clients.
 
 
 
 
 
 
 In this role, you will:
 
 
 
 
 
 <ul>
 <li>
 Build effective customer relationships ensuring that Issuer Services (ISV) requirements are fully understood by the client and in turn client requirements, industry developments, and competitor information is articulated within ISV. This will involve liaison with the Global Relationship Managers and client visitation.
 </li>
 <li>
 Visit a minimum of top 5 clients on an annual basis with a stretch target of 10. Client visitation schedules to be in place and tracked. For certain key clients&rsquo;, visits to be on a more frequent basis.
 </li>
 <li>
 Monitor adherence to service level agreements, collating data, providing feedback, resolving operational deficiencies and implementing action plans where SLAs are not met by either ISV or the client.
 </li>
 <li>
 Cascade formal client surveys to the clients to solicit feedback
 </li>
 <li>
 Establish strong relationships with the client and seek out retentive opportunities as well as new opportunities, assisting the Business Development Manager.
 </li>
 <li>
 Be dealing with various product types, including conventional bonds, structured finance, project finance, syndicated loans, infrastructure finance, project bonds, Islamic finance and escrows.
 </li>
 <li>
 Be required to service transactions mainly focusing on, amongst others, the role of paying agent/fiscal agent/ escrow agent/custodian/account bank/cash manager/facility agent/security agent as well as dealing with amendment requests to existing transactions which will require co-ordinating comments with external counsel and peers.
 </li>
 <li>
 Be responsible for working closely with the Transaction Managers to ensure the smooth on-boarding of new transactions and effecting a successful take-over from the relevant Transaction Management teams for post-closing administration.
 </li>
 <li>
 In addition to having full deal oversight, be also be required to manage the non-operational aspects of these deals along with the Transaction Manager. This will include the deal closing process (including conditions precedent/subsequent matters); the managing of amendments, waivers and consent with internal and external parties (including client, lenders and counsel); managing internal processes (such as annual client reviews, internal escalation for problem/defaulted deals); and acting as a focal point for deal issue escalation
 </li>
 <li>
 Working closely with Client Services teams in other ISV offices on transactions, as appropriate. The Jobholder is expected to create a trusted partnership with the various other Client Service teams within ISV in order to maintain a high level of collaboration
 </li>
 <li>
 Provide operational support and assistance (for the client portfolio) on any related issues to the Centre of Excellence (CoE) teams in Malaysia and India, and act as an escalation point for local management.
 </li>
 <li>
 Weekly monitoring of new transactions (mandates/bids) to ensure any operational issues can be flagged in advance of on boarding.
 </li>
 <li>
 Ensure we enhance, enrich and deliver a smooth on boarding experience for the client. Ensure coordination with all internal stakeholders to ensure all on boarding requirements are being delivered on schedule.
 </li>
 <li>
 Review any non-core product or service requirements requested by the client and assess operational viability.
 </li>
 <li>
 Completion of all Business Risk Reviews (BRR&rsquo;s) on a monthly basis in a timely and accurate manner.
 </li>
 <li>
 Work closely with our Business Development Team to accompany and enhance the quality of our sales pitches.
 </li>
 <li>
 Ensure Treating customers fairly principles are adhered to at all times.
 </li>
 <li>
 Identify process/technology improvements for clients which will benefit client experience.
 </li>
 <li>
 Establish and maintain networks for co-operation with other HSBC businesses, to support the creation of solutions to client needs that span geographical/product boundaries and regulatory environments.
 </li>
 </ul>
 
 
 
 
 
 Qualifications/Experience:
 
 
 
 
 To be successful in the role, you should meet the following requirements:
 
 
 
 
 
 <ul>
 <li>
 Previous experience in a comparable role within Issuer Services/Capital Markets, Client Services.
 </li>
 <li>
 Strong networking and presentation skills required to build and enhance client relationships.
 </li>
 <li>
 Strong client network in the Saudi &amp; MENAT market would be a preference.
 </li>
 <li>
 Strong system and modelling skills.
 </li>
 <li>
 Proven ability to communicate with several teams on a daily basis both locally and globally.
 </li>
 <li>
 Ability to multi-task and manage frequently changing priorities.
 </li>
 <li>
 Sound understanding of legal documentation governing roles/products supported.
 </li>
 <li>
 Graduation degree is a must.
 </li>
 </ul>
 
 
 
 
 
 *Please note that this job ad will close in 3 weeks (22/04/2026)
 
 
</div>

Client Services Officer - Issuer Services

MSL Group Middle East

<div>
 
 Company Description
 
 
 
 MSL are Publicis Groupe&rsquo;s best-in-class public relations agency. Drawing on the Groupe&rsquo;s &lsquo;Power of One&rsquo; promise, we are breaking the boundaries of PR to bring our clients creativity with impact.
 
 
 We count some of the region&rsquo;s leading brands as clients and partners, with tailored public relations and influencer solutions in diverse segments including consumer, corporate, technology, and sustainability. Working across regional markets, the MSL team are delivering country-level excellence with local market insight and on-the-ground activation in tune with social, economic, and demographic change. Influence. Impact.
 
 
 
 Overview
 
 
 
 The Business Director role is responsible for both building client relationships and managing a team, while collaborating with senior leadership (Business Lead / CEO), other agency departments (creative, strategy, production) and other potential partners from Publicis Group (media, Vertical, epsilon, sapient)
 
 
 This candidate will lead the strategic, operational and delivery aspects of major accounts and own relationships with the client(s).
 
 
 They will work closely with the Business Lead of your account(s) and ultimately ensuring high levels of client satisfaction and revenue growth across your assigned client portfolio
 
 
 The Business Lead will take responsibility &amp; accountability for the growth of their team and client business, identifyingd and developing opportunities to drive new business proposals involving the group capabilities
 
 
 Foster the agency&rsquo;s beliefs and spirit externally-internally, as well as develop and drive vision for the business, aiming to bring in more business &ndash; and drive the Power of One development and implementation
 
 
 Inspire, mentor, and guide the career development of your team members
 
 
 
 Responsibilities
 
 
 
 
 Technical &amp; Product
 
 
 
 <ul>
 <li>
 Lead client conversations and work closely with Business Lead(s) to ensure excellence in strategy, creative and production
 </li>
 <li>
 Oversee strategy, planning, creative execution, production for all assigned client-account(s): Responsible for winning client commitment to the agency and Group&rsquo;s direction, strategy, recommendations, and subsequent execution, translating business needs to creative challenges and ensuring a timely delivery milestone.
 </li>
 <li>
 Perceived as a trusted advisor by your own clients and as an expert in specific industry, internally and in the market, by demonstrating deep understanding and knowledge of category
 </li>
 <li>
 Be able to define the correct scope, the needed resources and deliver accordingly to financial targets for the current year
 </li>
 <li>
 Support in business development efforts alongside other senior agency stakeholders and engage relevant group resources, when appropriate
 
 
 </li>
 </ul>
 
 Business Acumen &amp; Operational Efficiency
 
 
 
 <ul>
 <li>
 Responsible of all outcomes, quality control and the health of the relationship with the client across all disciplines, practices, facets of the business internal and external
 </li>
 <li>
 Build strong client relationships to understand the needs and requirements to proactively support the day-to-day delivery of projects
 </li>
 <li>
 Responsible for driving cross client&rsquo;s collaboration to drive both business growth as well as strategic alliances cross industries.
 </li>
 <li>
 Set the yearly strategic roadmap with the client on business transformation by becoming the trusted consultant and authority on the client&rsquo;s consumer Journey
 </li>
 <li>
 Ensure that the brand strategy, client messaging and deliverables (from planning to roll out) are consistent = Serve as a brand guardian role
 </li>
 <li>
 Responsible for the smooth operating of day-to-day workstreams and foster positive collaboration between senior team members, strategy &amp; creative colleagues, and all other experts to facilitate smooth process and project management delivery
 </li>
 <li>
 Lead your team on all plans (check and upload from markets) &ndash; ensuring the process is running timely and efficiently
 </li>
 <li>
 Drive both business and transformation and innovation for the clients
 </li>
 <li>
 Drives integration and interdependence across all capabilities to deliver high-standard integrated communication solutions
 </li>
 <li>
 Capable of breaking down silos to enable cross collaboration by leveraging expertise resulting in cross-selling across different Groupe verticals and practices
 </li>
 <li>
 Constantly aim to have award winning work delivered to get recognition to the clients in their industry and get recognition as an industry leader in our field
 </li>
 <li>
 Support other teams when pitching for clients of similar industry
 </li>
 <li>
 Responsible for the management of the client&rsquo;s P&amp;L end to end ensuring a healthy and profitable P&amp;L. Responsible for the commercial tracking, forecasts, and KPIs ensuring no blindsides negatively affect the agency&rsquo;s commitments
 </li>
 <li>
 Inspire, mentor, and nurture the team to build capability and develop competence
 
 
 </li>
 </ul>
 
 Innovative &amp; Analytical Mindset
 
 
 
 <ul>
 <li>
 Able to think strategically, creatively, and analytically to challenge the clients&rsquo; partners and propose innovative solutions to briefs
 </li>
 <li>
 Own the clients and partners&rsquo; relationships as a trusted advisor
 </li>
 <li>
 Able to predict emerging market trends in specific category and quickly grasp trends and dynamics of other categories to create new business opportunities
 </li>
 <li>
 Adopt an always-on innovation mindset, with a hunger for delivering competitive advantage for your client and cascade it to your team and key partners (strategy/creative)
 </li>
 <li>
 Identify growth opportunities and solutions within the assigned clients for Publicis group&rsquo;s vertical or services (media, CRM&hellip;)
 </li>
 <li>
 Work with the overall Business Lead and builds positive and collaborative relationships with all stakeholders including other head of departments.
 </li>
 <li>
 Receive project briefs from client, assesses, calls for the internal meetings and meeting with partner agencies, and assign the brief internally, agree on timelines internally and with client
 </li>
 <li>
 Successfully experience of running large matrix teams and simultaneous projects
 </li>
 <li>
 Be an expert in time management and prioritisation of multiple projects across different business units
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 10 years+ experience with a track record in brand, digital, social and data-driven marketing projects in a communication, media or marketing industry
 </li>
 <li>
 Experience in being client facing in a leading role
 </li>
 <li>
 Management experience of 6-8+ subordinates
 </li>
 <li>
 Excellent understanding of end-to-end communication eco-system, with a deep understanding of digital, data usages and technology
 </li>
 <li>
 Experience in planning, strategy, managing and activating multichannel campaigns.
 </li>
 <li>
 BSc degree (or similar)
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 R-3700P-4205
</div>

Business Director - Public Relations

AstroLabs

<div>
 
 
 Who we Are - AstroLabs, the Gulf&rsquo;s leading Business Expansion Platform
 
 
 
 
 
 
 At AstroLabs, we specialize in facilitating high-growth companies' entry into the Saudi and UAE markets. We offer comprehensive growth services including business setup, co-working spaces, and recruitment, alongside programs developed with government and leading private sector partners to strengthen key regional sectors.
 
 
 
 
 
 As the market leader (we&rsquo;ve recently celebrated expanding 850+ companies to the UAE and 600+ companies to KSA), we are on a journey of digitizing this industry - and we&rsquo;d like you to be a part of making this happen!
 
 
 
 
 
 Our culture is
 
 fast
 
 ,
 
 supportive
 
 ,
 
 outcome-oriented
 
 and
 
 driven by curiosity.
 
 
 
 
 
 
 
 Who You Are
 
 
 
 
 
 
 We are in search of a dynamic
 
 Client Relations Associate - HR, PRO, GRO
 
 who thrives on facilitating business growth in the KSA market. Your role will be centered around providing comprehensive HR, PRO, GRO support, ensuring businesses seamlessly transition and operate successfully in the Kingdom. This includes managing government relations, handling client accounts, and driving service enhancements. You will need a blend of analytical prowess, exceptional communication abilities, and a thorough knowledge of the local business landscape. Your dedication will be crucial in sustaining and expanding our client&rsquo;s ventures, making a direct impact on their success and contributing to the realization of Vision 2030.
 
 
 
 
 
 
 Your Responsibilities
 
 
 
 
 
 
 
 Operations:
 
 
 <ul>
 <li>
 Liaise with partners and government entities online and in person as required to deliver the post business setup services (e.g. MISA, MC, MOFA, Chamber of Commerce, etc.).
 </li>
 <li>
 Build and maintain relationships to continuously enhance the collaboration.
 </li>
 <li>
 Execute our post business setup services at a high standard. These include but are not limited to renewal of company licenses, issuance and renewal of work permits, visas, iqamas, and sponsorship transfers, Saudization analysis, payroll and insurance assistance etc.
 </li>
 <li>
 Maintain the CRM and all internal systems, ensuring all client data is accurately captured, tracked, and updated regularly.
 </li>
 </ul>
 
 
 
 
 
 Client Management:
 
 
 <ul>
 <li>
 Proactively address client requirements and concerns, ensuring continuous support and high retention rates, while actively seeking feedback to enhance customer satisfaction.
 </li>
 <li>
 Take ownership of client management from onboarding to offboarding.
 </li>
 <li>
 Collaborate with management to escalate operational and client concerns, providing updates, insights, and recommendations as needed.
 </li>
 <li>
 Up-sell to deliver added value to the client and cross-sell to promote products and services from across AstroLabs&rsquo; product line.
 </li>
 </ul>
 
 
 
 
 
 Product Development
 
 
 <ul>
 <li>
 Continuously improve Post Setup offerings to maximize member value and subscription benefits.
 </li>
 <li>
 Proactively suggest service enhancements and new offerings for incubation at AstroLabs, aiming to enhance client experience and expand the post setup business line.
 </li>
 </ul>
 
 
 
 
 
 Your Technical Skills
 
 
 
 
 
 <ul>
 <li>
 You have excellent communication and interpersonal skills (both verbal and written in Arabic and English)
 </li>
 <li>
 You demonstrate great attention to detail.
 </li>
 <li>
 You have strong prioritization, time management, and organizational skills.
 </li>
 <li>
 You&rsquo;re able to manage clients independently and escalate any issues to the management swiftly and effectively.
 </li>
 <li>
 You're a natural &ldquo;people person&rdquo; with drive, enthusiasm and a serious &ldquo;make it happen&rdquo; attitude.
 </li>
 <li>
 You have previous experience in Microsoft Office &amp; Excel
 </li>
 </ul>
 
 
 
 
 
 Your Key Qualifications
 
 
 
 
 
 <ul>
 <li>
 You have previous operations or customer work experience in an outcome-driven, KPI-focused environment in Saudi Arabia.
 </li>
 <li>
 You&rsquo;re ambitious, curious, and enjoy working independently and with a team.
 </li>
 <li>
 You have a passion and track record of achieving results; you&rsquo;re outcome-focused.
 </li>
 <li>
 You are adept at managing and exceeding client expectations.
 </li>
 <li>
 You are well-versed in CRM
 </li>
 <li>
 You&rsquo;re able to demonstrate integrity, dependability, ownership, accountability, self-awareness, work ethic, and empathy.
 </li>
 <li>
 You&rsquo;re able to be a brand ambassador for AstroLabs and represent the business and our values while interfacing with clients and colleagues.
 </li>
 </ul>
 
 
</div>

Client Relations Associate - HR, PRO, GRO

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