customer success manager

account manager

contract manager

commercial manager

sales account manager

client manager

Fitch Learning

<div></div><div><div><div><div><div>Fitch Learning | Client Relationship Manager - Riyadh
</div></div></div></div><div><div><div><div>Requisition ID: 49050
</div></div></div></div><div><div><div><div>Business Unit: Fitch Learning
</div></div></div></div><div><div><div><div>Category: Business Development &amp; Sales
</div></div></div></div><div><div><div><div>Location:
Riyadh, SA
</div></div></div></div><div><div><div><div>Date Posted: Nov 25, 2025
</div></div></div></div><div></div><div><div><div><div>Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years&rsquo; experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance. Fitch Learning is a Fitch Solutions company. 


Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success. 


Fitch Learning is currently seeking a Client Relationship Manager based out of our Riyadh office. 


How You&rsquo;ll Make an Impact:
<ul>
<li>Own and grow a defined portfolio of strategic B2B client accounts across the Middle East, driving renewals, cross-sell and new logo acquisition to achieve/exceed revenue targets.
</li><li>Lead consultative engagements to understand client learning needs and translate them into tailored solutions, collaborating with trainer faculty and product specialists.</li>
<li>Position Fitch Learning and the wider Fitch Group as thought leaders in financial markets and learning, delivering persuasive pitches and best-in-class proposals.
</li><li>Maintain accurate pipeline management, forecasting and account activity using Salesforce; produce regular revenue forecasts built from your pipeline.
</li><li>Partner with operations to hand over won programs for delivery while retaining commercial oversight and the senior client relationship.</li></ul> 


You May be a Good Fit if:
<ul>
<li>5+ years of B2B sales and client relationship management experience, ideally within financial services education or related training solutions.</li>
<li>Proven track record of meeting or exceeding revenue targets, managing enterprise accounts, and converting complex multi-stakeholder opportunities.
</li><li>Proficiency with CRM tools (e.g., Salesforce) and data-driven pipeline/forecast management.</li></ul> 


What Would Make You Stand Out:
<ul>
<li>Experience selling into KSA financial institutions, government entities or large corporates, with Arabic and English fluency.
</li><li>Background designing learning programs in credit, markets, risk or broader financial services topics.</li>
<li>Strong consultative selling, proposal development and C-level engagement skills.
</li><li>Familiarity with GCC tender/RFP processes and collaboration across global, cross-functional teams.</li></ul> 


Why Choose Fitch:
<ul>
<li>Hybrid Work Environment: 3 days a week in office required based on your line of business and location</li>
<li>A Culture of Learning &amp; Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
</li><li>Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
</li><li>Promoting Health &amp; Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
</li><li>Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
</li><li>Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
</li><li>Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community</li></ul> 


Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch&rsquo;s credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work. 


Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.</div></div></div></div></div>

Fitch Learning | Client Relationship Manager - Riyadh

Penta Consulting

<div>
 
 Job Description
 
 
 As a Technical Account Manager (TAM), you will build and maintain relationships with our client&rsquo;s customers who have a real passion for technology and the opportunities it can bring to their lives. At those customers, you will be a major focal point for everything related to our client for different teams and levels&mdash;from the most technical to the most senior executive. You will escort and guide them in their journey to become market leaders by leveraging the newest and most advanced technologies in information technology. You will also play a key part in representing your customers within our client, sharing their experiences and wishes with the account teams, support, and product managers, helping to shape our products and contribute your perspective for shared success.
 
 
 
 
 
 Responsibilities
 
 <ul>
 <li>
 Be there for your customers. Help them build their business for success and transform from customers to partners on the digital journey.
 </li>
 <li>
 Like to think out of the box? Use your skills to help your customers take technology to the limit and utilize all that our products can offer. Our customers love to see their investment fulfilled, and you will make sure that happens.
 </li>
 <li>
 Help customers translate business requirements into technical solutions by building knowledge and understanding of the possibilities presented by different platforms.
 </li>
 <li>
 Enjoy connecting with people? Be the messenger that breaks down corporate silos between technical and business teams using simple language and personal skills.
 </li>
 <li>
 When troubles arise, TAMs rise! Not everything always goes smoothly. At those points, you will take leadership of the situation and help everyone get back on track.
 </li>
 </ul>
 
 
 
 
 Requirements
 
 <ul>
 <li>
 Demonstrated record of field engagements
 </li>
 <li>
 Basic vSphere Platform knowledge
 </li>
 <li>
 Strong communication, presentation, and interpersonal skills
 </li>
 <li>
 Effective at working independently and in a virtual team setting
 </li>
 <li>
 Native proficiency in local language (speaking and writing)
 </li>
 <li>
 Ability to speak and write in English fluently
 </li>
 </ul>
 
 
 
 
 Desirable Skills and Education
 
 <ul>
 <li>
 Seasoned IT professional with full understanding of area of specialization
 </li>
 <li>
 Able to deploy basic assessment tools in customer environments; qualifies needs, identifies success criteria, and executes assisted demos
 </li>
 <li>
 Can speak and engage with technical leaders; confirms and clarifies information gained from listening to customers before transmitting/sharing
 </li>
 <li>
 Articulates the main elements of a business case; able to perform solutioning under guidance
 </li>
 <li>
 Relies on facts and past experiences to eliminate customer concerns when negotiating; reviews each stage of negotiation to identify gaps and next steps
 </li>
 <li>
 High-level understanding of various non-VMware technical skills demanded by our customers
 </li>
 <li>
 VCP - VMware Certified Professional 5 or greater certification preferred; VMware technical knowledge
 </li>
 </ul>
 
 
</div>

Technical Account Manager

PROVEN

<div>
 
 
 ABOUT THE JOB
 
 
 
 
 
 Position Title: Client Engagement Specialist
 
 
 Location: Riyadh, Saudi Arabia
 
 
 Type: Full-time
 
 
 
 
 
 ABOUT PROVEN
 
 
 
 Proven supports equal opportunities for all candidates and is committed to empowering its people through continuous personal and professional development. We foster a collaborative and inclusive environment built on mutual respect, innovation, and a healthy work-life balance. With a strong track record in recruitment, managed services, and workforce solutions, we are proud to be long-term partners in shaping success for both our clients and our employees.
 
 
 
 
 
 ABOUT THE ROLE / ROLE OVERVIEW
 
 
 
 
 
 We are looking for a professional Client Engagement Specialist to join our CRM team. The candidate will act as the first point of contact for clients to support and liaise with internal departments to ensure client needs are met efficiently.
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 
 
 
 
 Client Relationship Management
 
 
 <ul>
 <li>
 Act as the first point of contact for clients, especially during urgent or emergency visa-related support.
 </li>
 <li>
 Liaise with internal departments to ensure client needs are met efficiently.
 </li>
 <li>
 Attend client meetings to strengthen relationships and understand evolving requirements.
 </li>
 <li>
 Communicating client needs clearly to internal teams and line manager.
 </li>
 </ul>
 
 
 
 
 Account Management &amp; Strategy Execution
 
 
 <ul>
 <li>
 Directly coordinate with line manager to execute outlined tasks and strategic initiatives.
 </li>
 <li>
 Forecast and track client account metrics to ensure performance alignment.
 </li>
 <li>
 Ensure clients receive timely responses and services.
 </li>
 <li>
 Identify potential risks with major business impact and escalate to line manager when necessary.
 </li>
 <li>
 Implement strategies to improve client satisfaction and service delivery.
 </li>
 </ul>
 
 
 
 
 Sales &amp; Business Development Approach
 
 
 <ul>
 <li>
 Identify, develop, and drive leads and opportunities in collaboration with the account team.
 </li>
 <li>
 Assist in preparing and finalizing business proposals.
 </li>
 <li>
 Conduct win-loss analysis to improve future engagements.
 </li>
 <li>
 Ensure accurate costing and billing for services while maintaining predefined margins.
 </li>
 </ul>
 
 
 
 
 Team Leadership &amp; Reporting
 
 
 <ul>
 <li>
 Report regularly to the direct manager with updates on client activities and performance.
 </li>
 <li>
 Support the development of team KPIs and participate in regular appraisals.
 </li>
 <li>
 Provide supervisory support to sales and CRM team members.
 </li>
 <li>
 Foster an inspiring team environment with open communication and collaboration.
 </li>
 <li>
 Conduct client satisfaction surveys and reviews to gather feedback and improve services.
 </li>
 <li>
 </li>
 </ul>
 
 
 Payroll &amp; Documentation Management
 
 
 <ul>
 <li>
 Execute monthly payroll processes based on client input.
 </li>
 <li>
 Manage client trackers using Excel and Smartsheets for payroll and operational updates.
 </li>
 <li>
 Generate and manage monthly payslips within client portals.
 </li>
 <li>
 Ensure accuracy and timely delivery of payroll-related documentation.
 </li>
 </ul>
 
 
 
 
 Residency &amp; Visa Management
 
 
 <ul>
 <li>
 Track and manage employees' KSA residency status and renewal timelines.
 </li>
 <li>
 Maintain comprehensive records of employee visa statuses and documentation.
 </li>
 <li>
 Coordinate with overseas KSA embassies and authorized agencies to inquire about visa endorsement procedures across different countries.
 </li>
 <li>
 Evaluate individual visa cases and provide recommendations or escalation as needed.
 </li>
 </ul>
 
 
 
 
 CRM &amp; Data Management
 
 
 <ul>
 <li>
 Maintain accurate and up-to-date records in the CRM system.
 </li>
 <li>
 Provide consistent reporting and insights into management based on CRM data.
 </li>
 </ul>
 
 
 
 
 REQUIREMENTS
 
 
 
 
 
 
 Education / Qualification
 
 
 
 
 
 Bachelor&rsquo;s Degree from a recognized institution.
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 3+ years in Account Management, Senior Customer Service, or other client-facing roles.
 </li>
 <li>
 2+ years managing complex client relationships, projects, or customer accounts.
 </li>
 <li>
 Experience in international environments and multicultural teams.
 </li>
 <li>
 Preferred: Familiarity with KSA HR operations, residency processes, and client-side operations.
 </li>
 </ul>
 
 
 
 
 Skills &amp; Attributes
 
 
 <ul>
 <li>
 Situational Sensitivity
 </li>
 <li>
 Open-Mindedness
 </li>
 <li>
 Organizational Awareness
 </li>
 <li>
 Leadership &amp; Motivation
 </li>
 <li>
 Client-Centric Mindset
 </li>
 </ul>
 
 
 Technical Skills
 
 
 <ul>
 <li>
 Payroll &amp; Documentation management. (basic understanding preferred)
 </li>
 <li>
 Advanced Excel: Proficient in pivot tables, formulas (VLOOKUP/XLOOKUP), dashboards, and data analysis.
 </li>
 <li>
 Smartsheet: Basic project tracking, automation, and collaboration.
 </li>
 <li>
 Familiarity with systems such as SAP SuccessFactors, Odoo, Oracle HCM, and Zoho. (basic understanding preferred)
 </li>
 </ul>
</div>

Client Engagement Specialist

Infosys

<div>
 
 
 Role: Business Development Executive- IT Services
 
 
 
 
 Domain-Financial Services
 
 
 
 
 Required Experience level: 4-6 years
 
 
 
 
 Location: Riyadh, Saudi Arabia
 
 
 
 
 
 
 
 Purpose of the Role:
 
 To perform competitor analysis for the segment of account, client introduction, provide analysis and ground intelligence, prepare customer maps of named customers, support the engagement manager in contract negotiations, to identify right contacts in the client organizations and to inform IBU/ HBU engagement manager about customer complaints on project delivery WITH THE OBJECTIVE OF leveraging Infosys' first-hand experience against competitors, demonstrating business value to the client, growing accounts and minimizing revenue leakage WITHIN the boundaries of company policies and guidelines.
 
 
 
 
 
 
 Areas of Responsibility
 
 
 
 
 1. Market Development:
 
 The Business Development Executive performs competitive analysis for the segment for his accounts (primary focus). S/He works with other ADS' for their analyses for a unified view across the segment for existing accounts. S/He proactively identifies the prospects within the client organization or clients within the same industry in order to enhance the market share.
 
 
 
 2. Customer Prospecting:
 
 The Business Development Executive provides client introductions and account context to help HBU Group Engagement Manager / Engagement Managers efforts in his account in order to open diverse service-lines (HBUs) in his account and increase HBU footprint in the account. S/He leads the Domain Solutions selling, Cross selling, new products, and Intellectual Property selling.
 
 
 
 3. Opportunity Identification and Qualification:
 
 The Business Development Executive provides analysis and ground intelligence regarding opportunities (including proactive opportunities) to the IBU Engagement Manager in order to engage with the client early and strategically.
 
 
 
 4. Proposal Development:
 
 The Business Development Executive is responsible for preparation of Proposal and SoWs through coordinating with different stakeholders such as Procurement, Legal and with multiple units working on the proposal. S/He performs quantitative analysis to arrive at the win-price recommended including HBU-split, and relevant competitor analysis in order to demonstrate business value to the client and maintain price premium.
 
 
 
 5. Proposal Negotiation and Closure:
 
 The Business Development Executive creates 'customer map' of named customers with potential / articulated objections to Infosys and recommend action, provides supporting data / analyses needed during negotiation, coordinate and take meeting notes in internal discussions with management for negotiation approach / approvals etc. in order to articulate business value and win the deal at the right price premium. S/He negotiates with Client Executes on the SoW.
 
 
 
 6. Contracting and MSA:
 
 The Business Development Executive supports the EM (learn on the job) by providing a business-led view on items of contract negotiations e.g. which clauses could prove difficult for the team on the ground to implement, what do our competitors usually allow in contracting, relevant information about the lead negotiators from the client etc. in order to understand Infosys' position on such matters. S/He has the authority to make decisions on the deal through appropriate discounts.
 
 
 
 7. Account Planning and Review:
 
 The Business Development Executive prepares the plan with guidance from Engagement Manager in order to grow the account as per plan.
 
 
 
 8. Account Mining:
 
 The Business Development Executive identifies the right contacts in the client organization; secures meeting with the clients concerned; sets appropriate agenda (client context and pain points, industry / competitive context, Infosys value propositions); anchors meetings and closes any opportunities generated. S/He partners and keeps check for active participation from HBUs / Partners concerned; provides account context (includes topics to avoid), suggests roles and responsibilities for ongoing client interactions, and conducts a first-review of meeting materials in order to grow the account by positioning Infosys strategically and as an existing trusted partner. S/He Identifies and pursues opportunities with different departments / buyers within the client organization in order to expand the Infosys footprint.
 
 
 
 9. Account Operations:
 
 The Business Development Executive follows up with the client to sign SOWs and uploads to OMS; follows up with client to release undisputed payments (AR). S/He identifies the right list of clients for CSAT and follows up with client if necessary for CSAT and ELF; in order to minimize revenue leakage for services delivered and enhance client satisfaction.
 
 
 
 10. Relationship Management:
 
 The Business Development Executive informs the IBU EM about customer complaints about project executions across IBU delivery and HBUs, as well as negotiations on MSAs and SOWs (which the Commercial Manager leads); sets up meetings and sets the right expectations; recommends public engagements / conferences / Infosys events that the client and Infosys can jointly benefit from. S/He gets the clients to participate in events and conferences of mutual benefit; sets up periodic reviews with important customer stakeholders per the pre-agreed format. S/He undertakes expectation setting with individual clients (who can be influenced) before the Account relationship review document is presented formally, publishing of action items and tracking to closure.
 
 
 
 11. Merger and Acquisition:
 
 The Business Development Executive provides account specific competitor and opportunity analyses to EM in order to help validate the business case. Knowledge, Skills required for the role Knowledge: Basics of outsourcing, cost &amp; revenue drivers for an IT organization, Business case creation, Financial ratios and analysis (IRR, NPV, ROCE etc.), and statistical analysis (regression, correlation, mean, median, mode, frequency distributions). Skills: Ability to learn quickly regarding the business processes of the client, Infosys' processes, and service lines. Excellent analytical and presentation skills. The ability to display initiative and work in an unstructured environment is a must.
 
</div>

Business Development Executive- IT Services

Cloud Spaces

<div>
 
 
 Centre Manager &ndash; Cloud Spaces (KSA)
 
 
 
 
 
 
 
 
 Cloud Spaces
 
 is a modern, premium workspace provider that empowers businesses to thrive in inspiring, flexible, and collaborative environments. We bring together entrepreneurs, startups, and established companies within beautifully designed spaces that encourage productivity, innovation, and community.
 
 
 
 
 
 
 About the Role
 
 
 
 As a
 
 Centre Manager
 
 at Cloud Spaces, you will oversee all aspects of the business center&rsquo;s operations, leading your team to deliver exceptional service and achieve commercial success. This role is ideal for a hands-on leader who enjoys running a center as their own business within the framework of an established and growing company.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Sales &amp; Financial Performance
 
 
 <ul>
 <li>
 Drive the achievement of monthly and annual sales targets.
 </li>
 <li>
 Maintain accurate and up-to-date records in the CRM, including all sales details and client agreements.
 </li>
 <li>
 Ensure the center&rsquo;s floor map and occupancy data are consistently updated.
 </li>
 <li>
 Ensure all agreements are properly executed by clients and the General Manager.
 </li>
 <li>
 Review and analyze monthly profit and loss statements, identifying opportunities to increase profitability.
 </li>
 <li>
 Track performance against previous months and years, maintaining a clear understanding of ongoing and forecasted results.
 </li>
 </ul>
 
 
 Client Experience &amp; Relationship Management
 
 
 <ul>
 <li>
 Deliver an outstanding experience for all clients, consistently exceeding expectations.
 </li>
 <li>
 Ensure new clients receive full support throughout their onboarding and settling-in process.
 </li>
 <li>
 Train and guide your team on client engagement and welcome procedures.
 </li>
 <li>
 Proactively identify client needs and opportunities for value-added services.
 </li>
 <li>
 Respond to all client queries and concerns within 24 hours.
 </li>
 </ul>
 
 
 Operations Management
 
 
 <ul>
 <li>
 Oversee accurate client setup, ensuring all agreement details are correctly entered.
 </li>
 <li>
 Manage rent reviews, renewals, and system entries for accuracy and automation.
 </li>
 <li>
 Monitor daily operational processes and ensure correct billing practices.
 </li>
 <li>
 Conduct recurring charge audits twice a year.
 </li>
 <li>
 Ensure timely and accurate preparation and distribution of client invoices by the 1st of each month.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Minimum
 
 8 years of overall experience
 
 , including at least
 
 2 years in a managerial position
 
 .
 </li>
 <li>
 Background in
 
 retail, hospitality, coworking, or a related customer-focused industry
 
 preferred.
 </li>
 <li>
 Bachelor&rsquo;s degree in
 
 Business Administration, Marketing
 
 , or a related field.
 </li>
 </ul>
 
 
 
 
 
 Key Skills
 
 
 <ul>
 <li>
 Strong leadership and communication abilities.
 </li>
 <li>
 Excellent customer service and interpersonal skills.
 </li>
 <li>
 Proven ability to drive results and maintain a customer-centric focus.
 </li>
 <li>
 Fundamental understanding of workplace safety standards.
 </li>
 </ul>
 
 
 
 
 
 Join Cloud Spaces
 
 and lead one of our dynamic centers in KSA &mdash; where your leadership, creativity, and business acumen will directly shape our clients&rsquo; success and the growth of our brand.
 
</div>

Center Manager

Azeus Convene

<div>Description
Azeus Systems Limited is looking for an Account Manager to be part of our growing sales force for our product, Convene. Convene is a meeting and collaboration solution for Boards and Senior Leadership Teams. Convene has already been recognized by reputable institutions across the globe. Our client base has grown exponentially, and we have extended our global footprint in over 100 countries. .
Visit azeusconvene.com for more information.
Responsibilities:<ul>
<li>
Report to the regional manager and the head of global customer success.</li>
<li>Manage approximately 20+ government accounts within the KSA region.</li>
<li>Actively reach out to clients and guide best practices for our software.</li>
<li>Develop strong relationships with existing accounts in the region.</li>
<li>Generate Upsell.
</li><li>Generate Testimonial (Case Study, Video Testimonial, Reference Letter).</li>
<li>Maintain complete, correct, and contemporary information in the PD (Organizations Page, Deals Page, People, Activities, and Notes).</li>
<li>Conduct client onboarding and renewals as per the SOP.</li>
<li>Schedule high-level client feedback meetings with key stakeholders
</li><li>Complete upgrades for clients using older versions
</li><li>Ensure clients complete the Convene Subscription agreement.</li>
<li>Drive Change Management initiatives.</li>
<li>Conduct Admin, Secretary, and Board Member training sessions.</li>
<li>Deliver Refresher Session for all accounts.</li>
<li>Demonstrate the entire product, including existing and new features, and handle customization requests.</li>
<li>Prioritize and attend to direct customer requests promptly.</li>
<li>Mitigate customer termination requests and focus on retention.</li>
<li>Ensure no severe escalations from customers.</li>
<li>Complete all tasks assigned by the Reporting Manager and maintain attendance and productivity standards.</li>
<li>Coordinate with internal teams such as Support, Finance, Deployment, Legal, etc.</li>
<li>Attend weekly/monthly meetings and report regularly.</li>
<li>Record all client interactions in the CRM.</li>
</ul>
Qualifications:<ul>
<li>
Background in SaaS or IT solutions.</li>
<li>Experience in account management within the software industry is preferred.</li>
<li>Fluent in both Arabic and English.</li>
<li>Based in KSA or willing to relocate within the assigned region.</li></ul></div>

Account Manager (Software Sales)- KSA National

Azeus Systems Limited

<div>
 
 Description
 
 
 
 Azeus Systems Limited is looking for an
 
 Account Manager
 
 to be part of our growing sales force for our product,
 
 Convene
 
 . Convene is a meeting and collaboration solution for Boards and Senior Leadership Teams. Convene has already been recognized by reputable institutions across the globe. Our client base has grown exponentially, and we have extended our global footprint in over 100 countries. .
 
 
 Visit azeusconvene.com for more information.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Report to the regional manager and the head of global customer success
 </li>
 <li>
 Manage approximately 20+ government accounts within the KSA region
 </li>
 <li>
 Actively reach out to clients and guide best practices for our software
 </li>
 <li>
 Develop strong relationships with existing accounts in the region
 </li>
 <li>
 Generate Upsell.
 </li>
 <li>
 Generate Testimonial (Case Study, Video Testimonial, Reference Letter)
 </li>
 <li>
 Maintain complete, correct, and contemporary information in the PD (Organizations Page, Deals Page, People, Activities, and Notes)
 </li>
 <li>
 Conduct client onboarding and renewals as per the SOP
 </li>
 <li>
 Schedule high-level client feedback meetings with key stakeholders
 </li>
 <li>
 Complete upgrades for clients using older versions
 </li>
 <li>
 Ensure clients complete the Convene Subscription agreement
 </li>
 <li>
 Drive Change Management initiatives
 </li>
 <li>
 Conduct Admin, Secretary, and Board Member training sessions
 </li>
 <li>
 Deliver Refresher Session for all accounts
 </li>
 <li>
 Demonstrate the entire product, including existing and new features, and handle customization requests
 </li>
 <li>
 Prioritize and attend to direct customer requests promptly
 </li>
 <li>
 Mitigate customer termination requests and focus on retention
 </li>
 <li>
 Ensure no severe escalations from customers
 </li>
 <li>
 Complete all tasks assigned by the Reporting Manager and maintain attendance and productivity standards
 </li>
 <li>
 Coordinate with internal teams such as Support, Finance, Deployment, Legal, etc
 </li>
 <li>
 Attend weekly/monthly meetings and report regularly
 </li>
 <li>
 Record all client interactions in the CRM
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Background in SaaS or IT solutions
 </li>
 <li>
 Experience in account management within the software industry is preferred
 </li>
 <li>
 Fluent in both Arabic and English
 </li>
 <li>
 Based in KSA or willing to relocate within the assigned region
 </li>
 </ul>
</div>

Explore 1518+ Client manager in Riyadh this December. Find roles across top companies and apply now to boost your career.

1518 client manager jobs IN Riyadh

Fitch Learning | Client Relationship Manager - Riyadh

Technical Account Manager

Client Engagement Specialist

Business Development Executive- IT Services

Center Manager

Account Manager (Software Sales)- KSA National

Account Manager (Software Sales)- KSA National