client onboarding manager

Apex Group

<div><div>The Apex Group was established in Bermuda in 2003 and is now one of the world&rsquo;s largest fund administration and middle office solutions providers.</div><div></div><div>
Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.</div><div></div><div>
That&rsquo;s why, at Apex Group, we will do more than simply &lsquo;empower&rsquo; you. We will work to supercharge your unique skills and experience.</div><div></div><div>
Take the lead and we&rsquo;ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.</div><div></div><div>
For our business, for clients, and for you</div><div></div><div>
Client Onboarding Manager</div><div>
AVP Level 1</div><div></div><div>
Role Location: Manama, Bahrain</div><div>
Reporting Line: Head of Client Onboarding - MENA</div><div>
Employment Type: Permanent</div><div></div><div>
About Apex</div><div>
The Apex Group is a global financial services provider with 13,000+ staff across 80+ offices globally. We look to recruit bright, articulate and numerate employees who are not afraid of a challenge and are prepared to work hard and love what they do.</div><div></div><div>
Every employee plays a part in making Apex who we are today and the more that we grow, the more important that becomes. Whatever your career path or specialism Apex provides a global platform to allow you to thrive.</div><div></div><div>
Your main responsibilities:</div><ul><li>
Acting as the key client contact throughout the client onboarding process to ensure seamless transition from Sales to BAU;</li><li>
Act as a first point of contact for client issues relating to onboarding matters.</li><li>
Coordinating client adoptions, account openings, review of fund offering documentation and legal agreements, internal system set ups, and project planning.</li><li>
Project management and coordination of internal functions to onboard new clients (launches and conversions) including Service Delivery, Sales, Legal, Compliance, and Technology teams.</li><li>
As part of the onboarding process, the candidate will be expected to provide regular status updates to new clients and internal parties. Weekly project calls should be held with stakeholders and project plans should be maintained to track progress.</li><li>
Assist in the initial drafting and review of client service agreements.</li><li>
Interacting with the Legal Department on template management and control.</li><li>
Managing the internal review process across different product and service lines within the fund administration, corporate services, depository and other product lines.</li><li>
Provide day-to-day client onboarding advice across all Apex Group business lines to best meet their business needs and maintain good working relationships through active communication, facilitation and teamwork.</li><li>
Strong project management skills and the ability to proactively manage multiple/changing priorities and deadlines.</li><li>
Support the wider onboarding team and sub processes where required.</li></ul><div></div><div>
Your skills:</div><ul><li>
An individual with a bachelor/master&rsquo;s degree qualification or equivalent.</li><li>
A minimum of 3-5 years of experience within the investment funds industry.</li><li>
A good knowledge of the funds industry, experience of different fund structures, domiciles and regulatory requirements is an advantage, Project management skills.</li><li>
Be comfortable/competent in dealing with fund structuring issues, legal terminology, and fund services agreements.</li><li>
Knowledge of Client KYC and Legal contract management is an advantage.</li><li>
Be highly motivated and a self-starter with the ability to work semi-supervised supporting a fast-paced dynamic business.</li><li>
Possess team spirit and enthusiasm with the capacity to build strong client relationships.</li><li>
Excellent organizational, communication and interpersonal skills and a truly client servicing mindset.</li><li>
Professional level of English (spoken and written), every other language is an advantage.</li><li>
Client facing experience is a must.</li></ul><div></div><div>
What you can expect:</div><ul><li>
We are looking for a client onboarding associate to work with a top tier financial services provider. This is a tremendous opportunity for someone with a good knowledge of the funds industry looking to develop their skills further. The position is very much client facing and will involve client meetings. Additionally, the position will involve a high level of interaction with all functional areas within the Fund administration including Service Delivery teams, Compliance, Technology, Product Management &amp; Sales.</li></ul><div></div><div>
Performance:</div><ul><li>
The successful candidate will be expected to work on his / her own initiative to successfully onboard new fund launches and conversions and ensure a positive onboarding experience for clients. Documentary and other standards should be used wherever practical to ensure consistency and efficiency.</li></ul><div></div><div>
Additional Information:</div><div></div><div>
We are an equal opportunity employer and ensure that no applicant is subject to less favorable treatment on the grounds of gender, gender identity, marital status, race, color, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependents, physical or mental disability. Any hiring decision are made based on the skills, qualifications, and experiences.</div><div>
We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society, and the planet.</div><div>
For more information on our commitment to Corporate Social Responsibility (CSR)) please visit <div>https://theapexgroup.com/csr-policy/</div></div><div></div><div>
Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.</div><div></div><div>
Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.</div></div><div></div>

Client Onboarding Manager

Apex Group Ltd

<div>
 The Apex Group was established in Bermuda in 2003 and is now one of the world&rsquo;s largest fund administration and middle office solutions providers.
 <br/>
 <br/>
 Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.
 <br/>
 <br/>
 That&rsquo;s why, at Apex Group, we will do more than simply &lsquo;empower&rsquo; you. We will work to supercharge your unique skills and experience.
 <br/>
 <br/>
 Take the lead and we&rsquo;ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.
 <br/>
 <br/>
 For our business, for clients, and for you
 <br/>
 <br/>
 <strong>
  Client Onboarding Manager
  <br/>
  <br/>
 </strong>
 <strong>
  AVP Level 1
  <br/>
  <br/>
 </strong>
 <strong>
  Role Location:
 </strong>
 Manama, Bahrain
 <br/>
 <br/>
 <strong>
  Reporting Line:
 </strong>
 Head of Client Onboarding - MENA
 <br/>
 <br/>
 <strong>
  Employment Type:
 </strong>
 Permanent
 <br/>
 <br/>
 <strong>
  About Apex
  <br/>
  <br/>
 </strong>
 The Apex Group is a global financial services provider with 13,000+ staff across 80+ offices globally. We look to recruit bright, articulate and numerate employees who are not afraid of a challenge and are prepared to work hard and love what they do.
 <br/>
 <br/>
 Every employee plays a part in making Apex who we are today and the more that we grow, the more important that becomes. Whatever your career path or specialism Apex provides a global platform to allow you to thrive.
 <br/>
 <br/>
 <strong>
  Your main responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Acting as the key client contact throughout the client onboarding process to ensure seamless transition from Sales to BAU;
  </li>
  <li>
   Act as a first point of contact for client issues relating to onboarding matters.
  </li>
  <li>
   Coordinating client adoptions, account openings, review of fund offering documentation and legal agreements, internal system set ups, and project planning.
  </li>
  <li>
   Project management and coordination of internal functions to onboard new clients (launches and conversions) including Service Delivery, Sales, Legal, Compliance, and Technology teams.
  </li>
  <li>
   As part of the onboarding process, the candidate will be expected to provide regular status updates to new clients and internal parties. Weekly project calls should be held with stakeholders and project plans should be maintained to track progress.
  </li>
  <li>
   Assist in the initial drafting and review of client service agreements.
  </li>
  <li>
   Interacting with the Legal Department on template management and control.
  </li>
  <li>
   Managing the internal review process across different product and service lines within the fund administration, corporate services, depository and other product lines.
  </li>
  <li>
   Provide day-to-day client onboarding advice across all Apex Group business lines to best meet their business needs and maintain good working relationships through active communication, facilitation and teamwork.
  </li>
  <li>
   Strong project management skills and the ability to proactively manage multiple/changing priorities and deadlines.
  </li>
  <li>
   Support the wider onboarding team and sub processes where required.
   <br/>
   <br/>
  </li>
 </ul>
 Your skills:
 <br/>
 <br/>
 <ul>
  <li>
   An individual with a bachelor/master&rsquo;s degree qualification or equivalent.
  </li>
  <li>
   A minimum of 3-5 years of experience within the investment funds industry.
  </li>
  <li>
   A good knowledge of the funds industry, experience of different fund structures, domiciles and regulatory requirements is an advantage, Project management skills.
  </li>
  <li>
   Be comfortable/competent in dealing with fund structuring issues, legal terminology, and fund services agreements.
  </li>
  <li>
   Knowledge of Client KYC and Legal contract management is an advantage.
  </li>
  <li>
   Be highly motivated and a self-starter with the ability to work semi-supervised supporting a fast-paced dynamic business.
  </li>
  <li>
   Possess team spirit and enthusiasm with the capacity to build strong client relationships.
  </li>
  <li>
   Excellent organizational, communication and interpersonal skills and a truly client servicing mindset.
  </li>
  <li>
   Professional level of English (spoken and written), every other language is an advantage.
  </li>
  <li>
   Client facing experience is a must.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What you can expect:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   We are looking for a client onboarding associate to work with a top tier financial services provider. This is a tremendous opportunity for someone with a good knowledge of the funds industry looking to develop their skills further. The position is very much client facing and will involve client meetings. Additionally, the position will involve a high level of interaction with all functional areas within the Fund administration including Service Delivery teams, Compliance, Technology, Product Management &amp; Sales.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Performance:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The successful candidate will be expected to work on his / her own initiative to successfully onboard new fund launches and conversions and ensure a positive onboarding experience for clients. Documentary and other standards should be used wherever practical to ensure consistency and efficiency.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Information:
  <br/>
  <br/>
 </strong>
 We are an equal opportunity employer and ensure that no applicant is subject to less favorable treatment on the grounds of gender, gender identity, marital status, race, color, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependents, physical or mental disability. Any hiring decision are made based on the skills, qualifications, and experiences.
 <br/>
 <br/>
 We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society, and the planet.
 <br/>
 <br/>
 For more information on our commitment to Corporate Social Responsibility (CSR)) please visit https://theapexgroup.com/csr-policy/
 <br/>
 <br/>
 <strong>
  Disclaimer:
 </strong>
 Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.
 <br/>
 <br/>
 Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.
</div>


Wio Bank

<div>
 <strong>
  About This Role
  <br/>
  <br/>
 </strong>
 Wio Bank is a leading one-of-a-kind financial platform that is revolutionizing the banking industry in MENA region. Our platform is here to reboot personal and business banking in the digital age. Our personalised features and seamlessly integrated services are built around your needs, helping you spend, save, and plan for your future.
 <br/>
 <br/>
 <strong>
  Role Overview
  <br/>
  <br/>
 </strong>
 As the
 <strong>
  Account Onboarding Team Lead
 </strong>
 , you will play a pivotal role in delivering a seamless and efficient onboarding experience for our clients. You&rsquo;ll oversee the end-to-end process, ensuring compliance, efficiency, and a customer-centric approach while managing and guiding your team to achieve excellence.
 <br/>
 <br/>
 <strong>
  What you&rsquo;ll be responsible for:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Client Onboarding and KYC Process Management: Lead the team responsible for opening SME and retail customer accounts, ensuring a smooth and efficient process for all clients.. Review account opening documentation and conduct due diligence, including screening and risk checks. Collaborate with stakeholders to resolve complex cases and ensure accurate client records are maintained.
  </li>
  <li>
   Operational Excellence : Lead the onboarding team, ensuring exceptional service delivery and operational efficiency. Streamline workflows, optimize operations, and ensure SLAs and TATs are met. Set clear performance expectations, monitor onboarding TAT and the progress, provide feedback and coaching to team members to improve performance and efficiency. Implement effective controls and regularly review performance metrics to ensure optimal team performance. Collaborate with both offshore and onshore teams to enhance operational workflows and customer experience. Foster a robust control environment to mitigate risks and enhance compliance across processes.
  </li>
  <li>
   Customer-Centric Relationship Management : Act as the main escalation point for client issues, ensuring smooth communication and swift resolutions.Collaborate with product and business teams to align the onboarding process with customer needs and expectations. Deliver fair outcomes by resolving client issues quickly and effectively, enhancing the onboarding experience. Ensure proactive issue resolution and transparent communication with clients.
  </li>
  <li>
   Data Management and Reporting : Prepare and deliver comprehensive management information (MI) reports, including key performance indicators (KPIs) and key risk indicators (KRIs). Maintain an accurate tracker for onboarding exceptions and follow through on resolutions in collaboration with relevant stakeholders. Monitor and report on team performance, onboarding timelines, and operational efficiencies. Stay informed about regulatory developments and industry trends, ensuring onboarding practices remain compliant and competitive.
  </li>
  <li>
   Cross-Department Collaboration : Work closely with sales, product, and business development teams to ensure alignment between account opening processes and business goals. Support the development of new products and services by providing input on how account opening processes can be aligned with customer needs and market demand.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What are we looking for?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong expertise in client onboarding and KYC processes, with a proven track record of managing complex workflows.
  </li>
  <li>
   Strong understanding of Anti-Money Laundering (AML), Customer Due Diligence (CDD), and regulatory requirements for onboarding clients.
  </li>
  <li>
   Excellent leadership skills with the ability to manage and inspire teams toward achieving common goals.
  </li>
  <li>
   Strong customer focus, with the ability to build and maintain trust through exceptional service delivery.
  </li>
  <li>
   Analytical mindset with attention to detail and the ability to navigate complex regulatory frameworks.
  </li>
  <li>
   Effective communication and interpersonal skills to manage relationships across diverse teams and stakeholders.
  </li>
  <li>
   Proactive and solution-oriented, with a commitment to delivering results and continuous improvement.
   <br/>
   <br/>
  </li>
 </ul>
 What is in it for you?
 <br/>
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   Being part of a leading one-of-a-kind financial platform that is revolutionizing the banking industry in MENA region.
  </li>
  <li>
   Joining a highly performance driven culture.
  </li>
  <li>
   Peering with talented colleagues coming from top-tier fintech companies from all over the world.
  </li>
  <li>
   Work-life balance is important to us so you would have 28 working days holidays + up to 14 national holidays per year.
  </li>
  <li>
   Additional perks such as top private health &amp; life insurance, flexible working hours, hybrid work policy, and many more to come!
  </li>
  <li>
   Working in an international environment, with employees from over 40 different nationalities.
  </li>
 </ul>
</div>


Account Onboarding Lead

OG Jobs

<p><b>Agency Manager &ndash; Xoto (Real Estate &amp; Mortgages)About Xoto:</b></p><p>Xoto is an AI-powered platform designed for real estate and mortgage professionals. We help agencies and agents streamline operations, manage clients efficiently, and close more deals using smart automation and digital tools.</p><p><b>Role Overview:</b></p><p>We are looking for a dynamic <b>Agency Manager</b> responsible for onboarding real estate agencies, mortgage agencies, and individual agents onto the Xoto platform. The role focuses on partner acquisition, onboarding, relationship management, and ensuring active platform usage.</p><p><b>Key Responsibilities:</b></p><ul><li>Identify and onboard real estate agencies, mortgage firms, and individual agents</li><li>Conduct product demos explaining Xoto&rsquo;s features and benefits</li><li>Support agencies in account setup, training, and activation</li><li>Build long-term relationships with agency owners and key decision-makers</li><li>Ensure agents actively use the platform after onboarding</li><li>Drive adoption and engagement across real estate and mortgage verticals</li><li>Coordinate with internal teams to resolve partner queries</li><li>Track onboarding targets and performance metrics</li><li>Collect market feedback to improve product offerings</li></ul><p><b>Requirements:</b></p><ul><li>Experience in real estate, mortgages, banking, proptech, fintech, or SaaS preferred</li><li>Strong communication and negotiation skills</li><li>Comfortable presenting to agency owners and business heads</li><li>Target-driven and performance-oriented mindset</li><li>Ability to manage multiple agency accounts</li><li>Basic understanding of CRM and digital platforms</li></ul><p><b>Preferred Background:</b></p><ul><li>Experience working with real estate broker networks or mortgage aggregators</li><li>Prior agency acquisition or partner success experience</li><li>Knowledge of real estate transactions or mortgage processes</li></ul><p>Job Type: Full-time</p><p>Pay: AED2,500.00 - AED4,000.00 per month</p><p>Experience:</p><ul><li>real estate/mortagage: 2 years (Required)</li></ul><p>Location:</p><ul><li>Dubai (Required)</li></ul>

Agency Manager

Vestwell

<div><div><p>Vestwell is the financial technology company powering the new savings economy. The New York City-based fintech platform redefines how people save for the critical aspects of life across retirement, education, and healthcare savings needs. Today, Vestwell enables over 350,000 businesses and nearly 1.5 Million active savers, with over $30 billion in assets saved across all 50 United States.</p>
<p>
Vestwell offers a range of products, including workplace-delivered retirement plans, employer-offered student loan repayment benefits, and various savings accounts for education, emergencies, and individuals with disabilities.</p>
<p>
Vestwell's platform serves a diverse clientele, including financial advisers, employers, third-party administrators, financial institutions, payroll providers, government agencies, and individual savers. To learn more, visit vestwell.com</p></div><p><b>
Who Are We Looking For?</b></p>
<p>
We are growing and looking for an experienced Senior Onboarding Associate to serve as the liaison and dedicated resource to Plan Sponsors and Financial Advisors as they onboard to Vestwell's platform! In this role, you will have the opportunity to manage projects, collaborate cross-functionally with internal stakeholders to enhance our onboarding experience, and provide subject matter expertise on plan design and training for Plan Sponsors as they onboard to our platform.</p>
<p>
While we're not looking for deep expertise, prior experience in client servicing, plan administration and non-discrimination testing, plan design, and/or end-to-end conversion processing for 401(k)/403(b) plans is helpful. If you don't have this prior experience, but you have unparalleled communication skills, a commitment to superior customer service, ability to adapt within a fast-paced business environment, and previous client management experience handling several clients and projects at once, we'd be delighted to connect with you!</p>
<p><b>
What Will You Be Doing?</b></p>
<p><i>
Day-to-day you will be expected to:</i></p>
<ul>
<li>Primary internal client advocate representing plan sponsor and advisor contacts</li>
<li>Managing all aspects of the onboarding process from point of sale through successful transition of new plans to our platform<br>
</li>
<li>Coordinating with financial advisors, plan sponsors, prior recordkeepers, and/or third-party administrators to determine conversion timelines, key action items, and delivery dates, as well as communicating overall project status to both external and internal stakeholders<br>
</li>
<li>Collaborating cross-functionally to provide support where needed and ensure the team can deliver against expected service level agreements</li>
</ul>
<p><b>Requirements</b></p>
<p><i>
The Necessities</i></p>
<ul>
<li>2-4 years of experience in project management and leading team initiatives end to end; you're flexible, creative, team-oriented, results-driven, and can effectively collaborate with both internal and external stakeholders.</li>
Professional experience using and optimizing internal technical operational tools (e.g. Jira, Zendesk, Asana, Google Workspace), and helping others develop and employ best practices <li>- bonus points for deployment/build experience</li>
<li>Demonstrated aptitude for learning, creating, and iterating rapidly.</li>
<li>Willingness to learn retirement plan design and plan conversion processes from point of sales to release of conversion data</li>
</ul>
<p><i>The Extras</i></p>
<ul>
<li>General knowledge of ERISA rules and requirements, and experience with one or more compliance / recordkeeping systems (e.g. SunGard Relius, ASC, FIS)</li>
<li>Qualified 401(k) Administrator (QKA) or higher ASPPA credential</li>
<li><div>PMP or similar project management certifications</div>
</li>
</ul><p>This role will be based in Vestwell's New York or Austin office, and will be expected to report to the office in a hybrid schedule.</p>
<p>
The expected base salary range for this position is a minimum of $70K - $80K, plus performance based bonus. This position is eligible to participate in the Company Bonus Pool and is eligible to receive new hire equity in the Company. Please note that salary bands are based on NY and other similar metro areas and may differ based on where the role is ultimately hired.</p><div><p><b>
OUR BENEFITS</b></p>
<p>
We're an innovative, high-growth company, with lots of exciting milestones ahead. We value health and wellness at Vestwell and in addition to a dedicated Employee Wellbeing Committee, we offer competitive health coverage and generous vacation offering. We have adopted a hybrid office policy, but all employees are welcome at our bright, comfortable office with many workspace options in our Midtown Manhattan, Austin, King of Prussia, and Phoenix offices, so everyone has a setting that is the most productive for them. Oh, and naturally we have a great 401(k) plan!</p>
<p><b>
OUR PROCESS</b><br>
<br>
It starts the same for every candidate: getting to know the team members through 1-2 conversations about Vestwell, your experience, and your interests. Next steps can vary by role, but the usual next steps are a skill or experience screen (e.g. a coding interview for an Engineer, a portfolio review for a Designer, deeper experience call for other roles) which leads to a virtual or in-person interview panel after that if the screens go well. <i>Before making an offer, our interview process concludes with a references check stage for your recruiter to meet with a current or former supervisor and peer.</i> We prioritize transparency and lack of surprise throughout the process.</p>
<p>
For your awareness you will only receive correspondence from recruiting@vestwell.com any other domain not ending in Vestwell.com is not our Recruitment team.</p>
<p><i>
Vestwell's </i><i>Privacy Policy.</i><i> Attention California residents: In the course of conducting our business and complying with federal, state, and local government regulations governing such matters as employment, tax, insurance, etc., we must collect Personal Information from you. Should you accept employment with Vestwell you may view our California Privacy Rights Act here: </i><i>Vestwell's California Privacy Rights Policy.</i></p></div></div>

Senior Associate, Onboarding

Fresha

<div><div><b>About Fresha</b></div><div></div><div><br>
Fresha is the leading marketplace platform for beauty &amp; wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 130,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.</div><div></div><div><br>
The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.</div><div></div><div><br>
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.</div><div></div><div><br>
Fresha&rsquo;s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.</div><div></div><div><br>
The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google</div><div></div><div><br>
Given our exciting and progressive growth plans, we are looking for an exceptional Professional Services Specialist to come and join our global business.</div><div></div><div><br>
Reporting into Team Lead, Professional Services, Europe &amp; GCC and working closely with our Business Development and Account Management Teams, you will be accountable for ensuring a quality efficient build for all our Partners coming onto the Fresha Ecosystem through Inbound &amp; Outbound channels.</div><div></div><div><br>
This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.</div><div></div><div><br>
To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office five days per week.<br>
</div><div></div><br>
<ul><li><b>For this particular role we require Fluent Arabic reading, speaking and writing proficiency.
</b></li></ul><h3 class="jobSectionHeader"><b>KPIs</b></h3><ul><li><b>
Onboarding Lead time</b> - average of 7 business days per Professional Services Specialist</li></ul><h3 class="jobSectionHeader"><b>
Partner Onboarding</b></h3><ul><li>
Understand our partners business requirements, and confidently communicate the Fresha Onboarding approach and project plan</li><li>
Be able to clearly articulate the Fresha Ecosystem including Fresha Pay Online, our Booking Software &amp; the Marketplace in order to provide solutions into the Partners&rsquo; business requirements</li><li>
Lead the Partner on the onboarding journey, managing expectations, risks and ultimately accurate go live dates</li><li>
Demonstrate strong attention to detail to ensure quality Fresha profiles are built for all our Partners with particular focus on activating all our payment features</li><li>
Assist our partners in representing themselves in the best possible manner on our platform</li></ul><h3 class="jobSectionHeader"><b>
Marketplace</b></h3><ul><li>
Provide continuous quality assurance on the Marketplace to ensure this looks good at all time</li><li>
Provide sufficient guidance and documentation to ensure a seamless handover experience for the partner to Partner Success or Customer Experience teams</li></ul><h3 class="jobSectionHeader"><b>
Additional Ad-Hoc</b></h3><ul><li>
Comfortable presenting information, and open to feedback</li><li>
Cover other team members Partner projects to ensure we win as a team</li><li>
Ensure efficient and accurate use of Hubspot to accurately reflect the progress of each Partner in the Onboarding pipeline whilst also tracking all activity and correspondence</li><li>
Proactively search for new features, processes &amp; opportunities that may optimize our own internal processes, improve Partner experience and drive conversions</li></ul><div></div><ul><li><i><br>
This list is not exhaustive and there may be other activities you are required to deliver.</i></li></ul><h3 class="jobSectionHeader"><b>
Skills, experience &amp; qualifications required</b></h3><ul><li>
Commercially minded, understanding critical needs of Partners onboarding</li><li>
Managing expectations of Partner right from the start</li><li>
Exceptionally high organizational and time management skillsExcellent oral and written communication skills</li><li>
Proficient in Excel and data cleaning an asset</li><li>
Project coordination experience or certification highly desired</li><li>
Experience working in the Beauty &amp; Wellness sector or previous start-up/scale-up tech company environment an asset</li><li>
Ability to identify problems and opportunities as well as offer or implement actions and solutions</li><li>
Strong analytical and troubleshooting skills</li><li>
An ability to influence others through effective communication and negotiations</li><li>
Flexible and comfortable working in a fast-paced and changing environment</li><li>
Creative thinking and problem-solving mindset</li><li>
Ability to interact with people from across the business and build strong relationships, including the ability to effectively influence upwards</li><li>
Team player - must be happy to &lsquo;roll sleeves up&rsquo; and assist the team whenever required</li><li>
Self-starter and highly proactive approach</li><li>
At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.</li></ul><h3 class="jobSectionHeader"><b>
Interview Process</b></h3><ul><li><b>
Screen Call </b>- Video-call with a member from the Talent Team (30m)</li><li><b>
Skills &amp; Experience </b>- Video-call with PSS Hiring Team (30m)</li><li><b>
Technical Ability &amp; Cultural Assessment </b>- In-person with PSS Team Lead, GCC and GCC GM<br>
</li></ul><div></div><br>
<ul><li><i>We aim to finalise the entire interview process and deliver feedback within </i><b><i>2</i></b><b><i> weeks</i></b><i>.</i></li></ul><div></div><div><br>
Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe.</div><div><b>
Inclusive workforce<br>
</b></div><div></div><br>
<div>At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.</div><div></div><div><br>
We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.</div><div></div><div><br>
We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.</div><div></div><div><br>
If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.</div></div>

Professional Services Specialist (Dubai)

Your Cloud Campus

<p><b>Sales &amp; Customer Relationship Executive(International Sales &amp; Onboarding)</b></p><p><b>Location: Bahria Town Phase 7, Rawalpindi</b></p><p><b>Job Type: Full-time / Night Shift (9:00 PM &ndash; 6:00 AM)</b></p><p><b>Pay:</b> Up to 250,000.00 (PKR) per month</p><p>We are seeking a confident and results-driven Customer Relations Manager with a strong background in international sales and client onboarding. In this role, you will be responsible for presenting our services to global prospects, managing the onboarding process in collaboration with the trial team, and successfully converting leads into long-term paying clients. You will act as the key link between sales, onboarding, and client success teams.</p><p><b>Key Responsibilities:</b></p><ul><li>Deliver compelling presentations and product demos to international clients via Zoom and other virtual platforms.</li><li>Identify client needs and match them with appropriate service offerings.</li><li>Collaborate with the trial and support teams to ensure a seamless onboarding experience.</li><li>Maintain ongoing communication with clients during their trial period, addressing questions and ensuring satisfaction.</li><li>Build strong relationships, confidently handle objections, and guide clients toward closing.</li><li>Achieve and exceed monthly conversion and closing targets.</li><li>Accurately document client interactions and progress in the CRM system.</li><li>Share insights and feedback with internal teams to enhance overall customer experience and product offerings.</li></ul><p><b>Requirements:</b></p><ul><li>Proven experience in international sales, customer relations, or client onboarding&mdash;preferably in a B2B environment.</li><li>Excellent communication and interpersonal skills, with the ability to influence and close deals effectively.</li><li>Confident presenter with experience using Zoom or other online meeting tools.</li><li>Strong collaboration skills to work cross-functionally with trial and support teams.</li><li>Highly organized, self-motivated, and target-driven.</li><li>Proficiency in CRM software and client tracking tools.</li></ul><p>Job Type: Full-time</p><p>Pay: From Rs120,000.00 per month</p><p>Experience:</p><ul><li>Cold Calling: 2 years (Required)</li><li>Client On-Boarding: 2 years (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>Location:</p><ul><li>Rawalpindi (Required)</li></ul><p>Work Location: In person</p>

Sales & Customer Relationship Executive(International Sales & Onboarding)

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Sales & Customer Relationship Executive(International Sales & Onboarding)