client operations manager

malomatia

<div>
 
 
 Job Summary:
 
 
 
 As an IT Service Operations Manager, your role is crucial in ensuring the smooth and efficient delivery of IT services to our client. You will be leading a team that is responsible for maintaining, optimizing, and supporting our application solution and e-services developed to our client. Your primary focus will be to guarantee high availability, reliability, and user satisfaction. Your strategic thinking, technical expertise, and leadership skills will be essential in driving our IT service operations toward excellence.
 
 
 
 
 
 
 Key Responsibilities:
 
 
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 Lead, mentor, and manage IT professionals to deliver operational excellence.
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 Serve as primary client contact, ensuring accountability for end-user services.
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 Oversee daily IT service operations, aligning with business objectives and SLAs.
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 Monitor and manage IT service performance, addressing issues proactively.
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 Collaborate with cross-functional teams and stakeholders for optimal solutions.
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 Implement ITIL processes across incidents, requests, and changes.
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 Drive continuous improvement initiatives to enhance service quality and efficiency.
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 Manage vendor relationships, contracts, and service level agreements.
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 Design, mobilize, and transition new services, defining service levels and KPIs.
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 Prepare reports on IT service performance, risks, and operational improvements.
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 Ensure compliance with quality systems and project scope change management.
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 Required Skills &amp; Knowledge:
 
 
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 Deep expertise in IT service management frameworks (ITIL, COBIT, SIAM, ISO 20000).
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 Strong understanding of incident, problem, change, and release management.
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 Project management experience in Waterfall, Scrum, and Agile methodologies.
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 Proficiency in IT infrastructure, application management, networking, cloud, and security.
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 Leadership, analytical thinking, and problem-solving capabilities.
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 Excellent written, verbal, and interpersonal communication skills.
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 Behavioral Attributes:
 
 
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 Customer-focused, service-oriented, and results-driven.
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 Collaborative, inclusive, and adaptable in dynamic IT environments.
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 Strategic thinker with strong accountability and ownership of initiatives.
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 Able to manage high-pressure situations with composure and professionalism.
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 </ul>
 
 
 
 
 
 Experience:
 
 
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 Bachelor&rsquo;s degree in Computer Science, IT, or related field.
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 10+ years in IT service operations; 4+ years in application management and operations.
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 Proven experience leading teams and managing end-to-end IT service delivery.
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 Track record in process improvement, vendor management, and operational optimization.
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 Certifications:
 
 
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 ITIL Foundation or higher (required)
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 PMP, Agile/Scrum, COBIT, SIAM, ISO 20000 (preferred)
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 </ul>
 
 
 
 
 Interested candidates are invited to apply for this position through the following link:
 
 
 [Service Operations Manager - Malomatia Career Site Careers]
 
 
 
</div>

Service Operations Manager

Little Academy Nursery

The Clinic Operations Manager is responsible for overseeing the daily operations of the clinic, ensuring efficient service delivery, excellent patient experience, and smooth coordination between clinical, administrative, and support teams. The role requires strong leadership, operational planning, and organizational skills to maintain high standards of service and compliance.1. Daily Clinic Operations<ul><li>Ensure the clinic opens, runs, and closes smoothly every day</li><li>Oversee reception, admin flow, scheduling, and client experience</li><li>Make sure appointments run on time and rooms/resources are available</li><li>Handle operational issues before they escalate</li></ul>2. Front Desk &amp; Admin Team Management<ul><li>Supervise receptionists, coordinators, and admin staff</li><li>Train staff on scripts, policies, systems, and professionalism</li><li>Review errors (emails, bookings, billing mistakes) and correct patterns</li><li>Set expectations and hold staff accountable</li></ul>3. Scheduling &amp; Capacity Management<ul><li>Optimize therapist schedules and room usage</li><li>Reduce gaps, no-shows, and inefficiencies</li><li>Balance client demand with clinician availability</li><li>Coordinate leave, coverage, and substitutions</li></ul>4. Billing, Payments &amp; Insurance Oversight<ul><li>Ensure correct invoicing, payments, and receipts</li><li>Monitor cancellations, late fees, and policy enforcement</li><li>Oversee insurance documentation and reimbursement workflows</li><li>Flag revenue leakage or recurring billing issues</li></ul>5. Client Experience &amp; Complaints<ul><li>Act as first escalation point for unhappy clients</li><li>Resolve complaints professionally and calmly</li><li>Ensure policies are enforced without damaging relationships</li><li>Improve processes based on recurring feedback</li></ul>6. Policies, SOPs &amp; Compliance<ul><li>Ensure staff follow clinic policies and procedures</li><li>Keep SOPs updated and actually used</li><li>Support compliance with licensing, data privacy, and clinic regulations</li><li>Prepare for inspections, audits, or internal reviews</li></ul>7. Systems &amp; Tools<ul><li>Own clinic systems (booking software, CRM, email templates, forms)</li><li>Improve workflows to reduce admin load and errors</li><li>Identify inefficiencies and propose better systems or automations</li><li>Ensure staff are using tools correctly (not &ldquo;their own way&rdquo;)</li></ul>8. Reporting &amp; Performance Tracking<ul><li>Track KPIs: attendance, cancellations, revenue, capacity, response times</li><li>Provide regular operational reports to leadership</li><li>Flag risks early (staffing, burnout, client drop-off)</li></ul>9. Coordination With Leadership<ul><li>Act as the bridge between leadership and admin staff</li><li>Translate strategy into day-to-day execution</li><li>Escalate issues that need leadership decisions</li><li>Implement changes quickly and consistently</li></ul>Job Type: Full-time

Clinic Operations Manager

Zue Pvt Ltd

Job Title: Manager Client Operations - US Healthcare Location: Main Shahra-e-Faisal, Karachi Shift Timings: 07:00 PM to 04:00 AM PST Working Days: Monday to Friday Employment Type: Full Time and OnsiteBenefits:<ul><li>OPD &amp; IPD health coverage for self, dependents, and parents.</li><li>Life insurance for self.</li><li>Fuel card for male employees.</li><li>Free pick &amp; drop for female employees.</li><li>In-house gym facility.</li><li>Paid leaves &amp; US holidays.</li><li>Referral bonus program.</li></ul>Responsibilities:<ul><li>Ensure smooth daily operations and meet defined turnaround times (TATs).</li><li>Achieve productivity and adherence targets across all team members.</li><li>Maintain process accuracy and compliance above 98%.</li><li>Ensure timely updates and achieve 90%+ client satisfaction.</li><li>Identify and implement workflow enhancements to increase efficiency.</li><li>Oversee seamless coordination between internal teams and external clinics.</li><li>Maintain optimal staff scheduling and timely documentation updates.</li><li>Supervise accurate and timely insurance and patient onboarding processes.</li><li>Generate periodic performance reports and highlight key operational insights.</li></ul>Requirements:<ul><li>5&ndash;7 years of relevant experience in Operations Management (preferably in BPO or US Healthcare sector).</li><li>Minimum 2-3 years of experience in leadership roles.</li><li>Strong leadership, communication, and analytical skills.</li><li>Proficient in MS Office, healthcare CRMS, and operational reporting tools.</li><li>Ability to work in a fast-paced environment with a focus on results and compliance.</li></ul>Job Type: Full-timeJob Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li><li>Are you comfortable working onsite from 07:00 PM to 04:00 AM PST (Night Shift)?</li><li>If selected? Would you be able to join immediately?</li><li>Residential Area in Karachi?</li></ul>Work Location: In person

Manager Client Operation - US Healthcare

brilliant mind events

Location: Qatar We are looking for a Protocol Operations Manager to manage the operational delivery of all protocol activities. You will work with VIP delegations and ensure that all protocol functions are executed smoothly and efficiently during the event.If you have experience in protocol operations and managing VIP delegations, apply today! Apply now!Job Types: Full-time, Permanent, Temporary

Protocol Operations Manager

ZAS Management Facilities

Operations &amp; Administration<ul><li>Oversee daily clinic operations to ensure smooth workflow and high-quality service delivery.</li><li>Manage staff schedules, attendance, and duty rosters to ensure adequate coverage.</li><li>Monitor inventory levels of skincare products, equipment, and supplies; coordinate timely ordering and replenishment.</li><li>Ensure compliance with DHA/DOH guidelines, company policies, and health &amp; safety standards.</li><li>Supervise the cleanliness, hygiene, and maintenance of the clinic premises and equipment.</li><li>Prepare operational reports and update management on clinic performance.</li></ul>Customer Service &amp; Client Experience<ul><li>Ensure excellent client experience from reception to treatment completion.</li><li>Handle client concerns, complaints, or special requests professionally and promptly.</li><li>Oversee front desk operations such as appointment booking, client registration, and payments.</li><li>Maintain a high standard of hospitality and customer satisfaction.</li></ul>Staff Supervision &amp; Coordination<ul><li>Lead and supervise the team of therapists, nurses, receptionists, and support staff.</li><li>Conduct staff training, performance evaluations, and coaching sessions.</li><li>Ensure staff adhere to service protocols, grooming standards, and customer service guidelines.</li></ul>Financial &amp; Sales Responsibilities<ul><li>Monitor daily sales, service revenue, and cash handling procedures.</li><li>Support and drive sales of packages, promotions, and aesthetic products.</li><li>Assist in developing targets, KPIs, and operational budgets.</li><li>Reduce operational expenses by optimizing resources and preventing unnecessary costs.</li></ul>Marketing &amp; Business Development<ul><li>Coordinate with marketing team for promotions, events, and social media campaigns.</li><li>Monitor client feedback and market trends to propose service improvements.</li><li>Assist in launching new services, products, and seasonal offers.</li></ul>Regulatory &amp; Documentation<ul><li>Maintain accurate patient records and ensure confidentiality.</li><li>Ensure DHA/DOH licenses, staff certifications, and clinic permits are updated.</li><li>Prepare necessary documents for audits, inspections, and renewals.</li></ul>Job Type: Full-timeLanguage:<ul><li>ARABIC (Required)</li><li>ENGLISH (Required)</li></ul>Job Types: Full-time, PermanentPay: AED6,500.00 - AED7,500.00 per monthLanguage:<ul><li>Arabic (Required)</li><li>English (Required)</li></ul>

Clinical Operations Manager

Circles

<div>
 Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
 
 
 Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&amp;), AT&amp;T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.
 
 
 Besides its SaaS business, Circles operates three other distinct businesses:
 
 
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 Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles&rsquo; SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
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 Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
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 Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.
 
 
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 </ul>
 Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.
 
 
 
 About Us
 
 
 
 Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
 
 
 Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&amp;), AT&amp;T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.
 
 
 Besides its SaaS business, Circles operates three other distinct businesses:
 
 
 <ul>
 <li>
 Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles&rsquo; SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
 </li>
 <li>
 Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
 </li>
 <li>
 Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.
 
 
 </li>
 </ul>
 Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.
 
 
 Job Title : Customer Operations Manager &ndash; Pakistan
 
 
 Location : Pakistan (with regular coordination with Circles Singapore and client e&amp; and Ufone)
 
 
 Reporting Line : Customer Success Director
 
 
 
 Role Overview
 
 
 
 The Customer Operations Manager will act as the primary coordination point between Circles HQ, Regional Circles, and the clients e&amp; and Ufone. The role is responsible for ensuring smooth communication, accurate project status reporting, effective stakeholder management, and proactive issue resolution across ongoing projects and operational activities in Pakistan. This position plays a critical role in maintaining customer satisfaction, operational efficiency, and alignment between internal teams and the client.
 
 
 
 Key Responsibilities
 
 
 
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 Track and consolidate project progress across Circles and operational teams
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 Prepare and share regular status reports, dashboards, and updates with Ufone
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 and internal stakeholders
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 Monitor milestones, risks, dependencies, and action items to ensure timely delivery
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 Stakeholder Coordination
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 Act as the single point of contact for coordination between Circles HQ, e&amp; and Ufone
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 Facilitate regular meetings, reviews, and follow-ups with client and internal teams
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 Ensure alignment on priorities, expectations, and deliverables issue Resolution &amp; Troubleshooting
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 Proactively identify operational, technical, or process-related issues
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 Coordinate with relevant teams to troubleshoot, escalate, and resolve issue efficiently
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 Track incidents and corrective actions to closure
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 Operational Oversight
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 Provide oversight of day-to-day operational matters related to customer delivery
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 in Pakistan
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 Support governance processes, compliance requirements, and internal controls
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 Identify opportunities for process improvement and operational efficiency
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 Customer Success Support
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 Support the Customer Success Director in managing the overall customer
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 relationship
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 Ensure customer concerns are addressed promptly and professionally
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 Contribute to service improvement initiatives and customer satisfaction goals
 
 
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 Key Skills &amp; Competencies
 
 
 
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 Strong stakeholder management and communication skills
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 Excellent reporting, coordination, and organizational abilities
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 Problem-solving mindset with the ability to manage multiple priorities
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 Comfortable working across geographies and with senior stakeholders
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 Ability to operate in a fast-paced, client-facing environment
 
 
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 Qualifications &amp; Experience
 
 
 
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 Bachelor&rsquo;s degree from Tier 1 university is mandatory
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 5+ years of experience in project coordination, operations, or customer
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 management roles
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 Experience working with telecom operators or large enterprise clients is a strong
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 advantage
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 Prior exposure to Pakistan telecom operations and multi-stakeholder
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 environments preferred
 
 
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 Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
 
 
 Data Protection and Privacy Statement
 
 
 By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to Circles&rsquo; Candidate Data Protection and Privacy Policy. You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.
 
 
 To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.
 
 
 Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.
 
 
 Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
 
 
 
 Data Protection and Privacy Statement
 
 
 
 By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to
 
 Circles&rsquo; Candidate Data Protection and Privacy Policy.
 
 You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.
 
 
 To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.
 
 
 Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.
</div>

Customer Operations Manager – Islamabad

ASK Development pvt Limited

Hiring: Manager &ndash; Technical Support Services Islamabad Salary: PKR 250,000/monthRequirements:<ul><li>BS (4-year) in Telecom, CS, SE or related field (Master&rsquo;s preferred)</li><li>4&ndash;5 years&rsquo; experience in Technical Support / IT Operations / Service Delivery</li><li>Hands-on expertise in Datacom, IT Infrastructure &amp; Security</li><li>ITIL (Expert/Managing Professional) + CCNP/HCIP or equivalent certifications</li></ul>Key Responsibilities:<ul><li>Lead L1/L2 support, incident &amp; problem management</li><li>Ensure SLA compliance &amp; customer satisfaction (NPS)</li><li>Handle escalations &amp; perform RCA implementation</li></ul>Job Type: Full-timePay: Rs200,000.00 - Rs250,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>in technical support, IT operations management: 5 years (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Manager – IT Operations & Support

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