client operations manager

Wrapbook

<div>About Us:
Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. We provide a unified payroll platform that seamlessly connects your entire team&mdash;production, accounting, cast, and crew&mdash;all in one place. Wrapbook empowers production teams to manage projects, pay cast and crew, track expenses, and generate data-driven insights, while enabling workers to manage timecards, track pay, and onboard to new projects from any device. Wrapbook brings clarity and dependability to production payroll, while increasing the productivity of your whole team.
Trusted by companies of all sizes, Wrapbook powers payroll for some of the industry&rsquo;s top production companies, including SMUGGLER, Tuff, and GhostRobot. Our growing team of 250+ people across the USA and Canada, including entertainment and technology experts from SAG-AFTRA, DGA, IATSE, Teamsters, Amazon, Microsoft, Facebook, and more. Wrapbook is backed by top-tier investors, including Jeffrey Katzenberg&rsquo;s WndrCo, Andreessen Horowitz, and A* Capital. We have raised $130M and are in a strong financial position. 
The Opportunity: Client Operations Program Manager (Remote - US/Canada)
The Client Operations Program Manager is responsible for driving execution across Wrapbook's Client Operations organization- spanning Customer Success, Customer Support, Implementation, Payroll Operations, Workers Compensation, Vendor Payments, and other teams. This role exists to close the gap between strategy and execution: turning priorities into plans, plans into shipped outcomes, and outcomes into visible, measurable progress.
This is not a coordinator role. The Program Manager operates with a high degree of autonomy, takes ownership of cross-functional initiatives from discovery through delivery, and is expected to produce executive-ready artifacts, facilitate decision-making, and hold stakeholders accountable- including people who don't report to them.
Success at this level means leadership bandwidth is multiplied, cross-functional work lands with fewer surprises, and &quot;important but not urgent&quot; initiatives don't stall.
What You'll Do<h3 class="jobSectionHeader">
Program Execution &amp; Strategic Discovery</h3><ul><li>
Maintain a centralized, real-time view of all active Client Ops programs, projects, and initiatives &mdash; including owners, timelines, milestones, and status</li><li>
Run operational planning rhythms: quarterly planning support, initiative reviews, weekly status reporting</li><li>
Lead discovery work across Client Ops functions &mdash; Customer Support, Customer Success, Implementation, PayOps, TaxOps, Union Payroll, Workers' Comp, and Payments</li><li>
Translate ambiguous problems into structured proposals, decision documents, and execution plans</li><li>
Surface risks and blockers early; propose and drive mitigation strategies before they become fires</li><li>
Create reporting mechanisms that give clear visibility to the Client Operations leadership team</li><li>
Hold cross-functional stakeholders accountable to commitments &mdash; including Product, Finance, EPD, RevOps, and GTM</li><li>
Ensure &quot;important but not urgent&quot; work gets done consistently &mdash; not just the reactive, squeaky-wheel stuff</li></ul><h3 class="jobSectionHeader">
Cross-Functional Initiative Ownership</h3><ul><li>
Serve as the Directly Responsible Individual for initiatives that cut across teams and would otherwise stall without clear ownership</li><li>
Facilitate decision-making: run DACIs, tradeoff discussions, and alignment sessions</li><li>
Manage dependencies across Client Ops, Product &amp; Engineering, Finance, and GTM</li><li>
Build durable systems and clean documentation &mdash; not one-off fixes that create debt later</li><li>
Ensure clean handoffs when work transitions between teams</li></ul><h3 class="jobSectionHeader">
Operational Communication &amp; Visibility</h3><ul><li>
Own the narrative on Client Ops execution &mdash; status updates, initiative briefs, and risk flags to senior leadership</li><li>
Keep the SVP and Director informed without requiring them to chase status</li><li>
Produce artifacts that are clear, concise, and decision-ready</li><li>
Represent Client Ops in cross-functional planning forums</li></ul>
What You'll Have:<ul><li>
5+ years in program management, strategic operations, business operations, or an equivalent role</li><li>
Prefer Experience in a Series B/C SaaS or similarly operationally complex environment</li><li>
Track record of driving ambiguous, cross-functional initiatives from discovery to delivery</li><li>
Experience building dashboards, planning frameworks, and operational documentation</li><li>
Proficiency in tools like Notion, Linear, Salesforce, and Omni Analytics (or similar)</li><li>
Strong written communicator &mdash; able to produce executive-ready artifacts independently</li><li>
Skilled at influencing without authority across multiple functions and levels</li><li>
Strong judgment; knows when to escalate and when to decide</li><li>
High ownership, low ego &mdash; comfortable doing the unglamorous work that makes everything else run</li><li>
Active, fluent use of AI tools (e.g. Claude, ChatGPT, etc) as a core part of how you work &mdash; for drafting, synthesis, research, and building automations. This is not optional; we expect this person to be operating at a fundamentally different speed and output level because of how they use AI</li></ul> 
Why Join Us
At Wrapbook, creativity meets technology &mdash; and not just in the product.
In addition to a competitive salary and all the benefits you can expect from a fast-growing technology company, you&rsquo;ll get access to a team of creative problem solvers and the chance to see your contributions make large impacts. Benefits include:<ul><li>
Unlimited Paid Time Off</li><li>
Work from anywhere in Canada and USA</li><li>
Health and Dental benefits</li><li>
Up to $1,500 USD/ $2,025 CAD towards IT set up for your home</li><li>
Up to 2% matching RRSP / 401K</li><li>
Learning and Development opportunities</li><li>
Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service</li></ul>
Our Pledge to Fostering an Inclusive and Safe Workplace:
Wrapbook pledges to be a harassment- and discrimination-free space for everyone, regardless of age, disability, ethnicity, gender identity or expression, nationality, neurotype, personal appearance, political affiliation, professional background, race, religion, or sexual identity or orientation.
Apply Now
Have we got your attention? Submit your application today and a member of our Talent team will be in touch with you shortly!
#LI-Remote
Compensation Range: $110.4K - $174K</div>

Client Operations Program Manager

Zeta Global

<div>WHO WE ARE

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform &ndash; powered by one of the industry&rsquo;s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.

Overview

We are seeking a detail-oriented Client Experience Operations Manager to support the execution and operational management of various media projects. This role sits at the intersection of media strategy, analytics, and data cloud, ensuring measurement solutions are executed accurately, tracking is implemented correctly, and documentation/project management is clear and communicated to responsible parties.

The ideal candidate has 3&ndash;5 years of digital marketing or media operations experience, understands digital tagging frameworks, and is familiar with customer journey attribution concepts across multiple marketing channels. Depending on your location, this role could be hybrid (NYC, Nashville, LA, San Francisco) or remote.

Key Responsibilities

Project &amp; Dashboard Management
<ul>
<li>Manage timelines, deliverables, and operational workflows for measurement dashboards, 1PD onboarding, audience creation among other projects</li>
<li>Track campaign milestones, dependencies, and risks across cross-functional teams.</li>
</ul>
Digital Tagging &amp; Tracking
<ul>
<li>Support implementation and QA of tracking tags across media platforms and websites.</li>
<li>Ensure campaign tagging follows established taxonomy and naming conventions.</li>
<li>Collaborate with analytics teams to validate tracking accuracy and troubleshoot discrepancies.</li>
<li>Assist with documentation of tagging standards and best practices.</li>
</ul>
Attribution &amp; Performance Operations
<ul>
<li>Maintain understanding of customer journey attribution models (first-touch, last-touch, multi-touch).</li>
<li>Support integration of media tracking data into attribution and reporting frameworks.</li>
<li>Partner with analytics teams to ensure media data aligns with broader customer journey measurement.</li>
</ul>
Operational Excellence
<ul>
<li>Maintain campaign documentation, workflows, and tracking implementation guides.</li>
<li>Identify opportunities to improve operational efficiency across campaign setup and reporting.</li>
<li>Ensure compliance with internal data governance and marketing technology standards.</li>
</ul>
Qualifications

Required
<ul>
<li>3&ndash;5 years of experience in digital media operations, marketing operations, or campaign management.</li>
<li>Experience working with digital tagging and tracking frameworks.</li>
<li>Familiarity with customer journey attribution concepts and multi-channel measurement.</li>
<li>Strong project management and organizational skills.</li>
<li>Ability to coordinate across media, analytics, and technology teams.</li>
</ul>
Preferred
<ul>
<li>Experience with tag management</li>
<li>Familiarity with analytics and reporting platforms such as Google Analytics or Adobe Analytics.</li>
<li>Experience working with media platforms such as Google Campaign Manager 360 or The Trade Desk.</li>
<li>Knowledge of marketing attribution tools or media measurement platforms.</li>
</ul>
Skills
<ul>
<li>Digital media campaign operations</li>
<li>Tagging implementation and QA</li>
<li>Marketing analytics collaboration</li>
<li>Project management and workflow coordination</li>
<li>Data accuracy and troubleshooting</li>
</ul>
BENEFITS &amp; PERKS
<ul>
<li>Unlimited PTO</li>
<li>Excellent medical, dental, and vision coverage</li>
<li>Employee Equity</li>
<li>Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!</li>
</ul>
SALARY RANGE

The salary range for this role is $70,000 - $85,000, depending on location and experience.

PEOPLE &amp; CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual&rsquo;s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.
We&rsquo;re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-releases

#LI-MR1

#LI-Remote</div>

Client Experience Operations Manager

EasyMarketing Digital Solutions & Business Services Ltd.

About the RoleEasyMarketing Digital Solutions &amp; Business Services Ltd. operates within the digital marketing and business services sector, supporting brand growth, online visibility, and customer engagement through digital platforms. Organizations in this space typically provide services such as SEO, content creation, and digital advertising strategies.We are seeking a Client Services Manager to oversee client relationships, coordinate service delivery, and ensure effective communication between teams and stakeholders. In this role, you will manage client interactions, monitor service performance, and support overall operational efficiency.This position is ideal for professionals who are organized, client-focused, and experienced in managing service delivery within digital or service-oriented environments.Why Join Us?Digital Marketing Environment Work within a company focused on marketing solutions and business growth.Client-Focused Role Take ownership of client relationships and service coordination.Operational Impact Contribute to improved client satisfaction and service quality.Career Growth Opportunities to advance into senior management roles.Key ResponsibilitiesClient Relationship Management<ul><li>Manage client communications and service expectations</li><li>Ensure timely response to client needs and requests</li></ul>Service Coordination<ul><li>Oversee delivery of digital services and workflows</li><li>Ensure alignment between teams and client requirements</li></ul>Performance Monitoring<ul><li>Track service outcomes and client satisfaction metrics</li></ul>Process Improvement<ul><li>Support development of efficient service processes</li></ul>Reporting &amp; Documentation<ul><li>Prepare reports and maintain client records</li></ul>What We Are Looking ForExperience<ul><li>4&ndash;8 years of experience in client services, operations, or related roles</li></ul>Skills<ul><li>Strong communication and interpersonal abilities</li><li>Organizational and coordination skills</li><li>Problem-solving and decision-making capabilities</li></ul>Core Competencies<ul><li>Client-focused mindset</li><li>Adaptability and initiative</li><li>Team collaboration</li></ul>Education<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or related field preferred</li></ul>الراتب المدفوع: QAR١٨٬٠٠٠٫٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

Client Services Manager

SpotLight Media

<div><h3 class="jobSectionHeader">About Spotlight Media</h3>
Spotlight Media is a leading TikTok Shop Partner agency, scaling some of the most recognizable brands in the new age of social commerce. Unlike traditional agencies, we don&rsquo;t believe in cookie-cutter playbooks&mdash;every strategy we craft is custom-built to unlock our clients&rsquo; full potential on TikTok Shop. As a TikTok Shop&ndash;only agency, our entire focus, from the initiatives we pursue to the talent we hire, is singularly dedicated to driving growth on the platform.
We&rsquo;ve guided brands through the full funnel- from launch to scaling into the millions in GMV-and we&rsquo;re just getting started.
We believe the future of e-commerce is social. That&rsquo;s why we&rsquo;re building a team of high-agency individuals who thrive on ownership, autonomy, and speed. Spotlight is not just a place to execute campaigns&mdash;it&rsquo;s a blank canvas where ambitious people can build real leverage, take on increasing responsibility, and grow into senior operators quickly. Our culture is high-performing, entrepreneurial, and unapologetically ambitious.
Join us, and you&rsquo;ll have the trust, resources, and runway to redefine what&rsquo;s possible for the world&rsquo;s leading brands.<h3 class="jobSectionHeader">
Role Overview</h3>
We're looking for an Account Manager based in Los Angeles. This will be a remote role but due to our client needs you need to be based in Los Angeles.
 
 
You&rsquo;ll be the execution engine for TikTok Shop accounts, working directly under a Senior Account Manager. You&rsquo;ll help translate strategy into action, keep projects moving, maintain shop health, and deliver consistent, high-quality execution across teams.
This is a learn-by-doing role designed for high-agency operators who want to grow fast. Early on, you&rsquo;ll focus on execution and account operations. As you demonstrate judgment, reliability, and ownership, your scope will expand into growth initiatives, client leadership, and strategy-with a clear path to Senior Account Manager typically within 6&ndash;12 months for strong performers.<h3 class="jobSectionHeader">
What You&rsquo;ll Do</h3>
Client Operations &amp; Communication<ul><li>
Run the account operating rhythm: prep agendas, take notes, track action items, and send crisp recaps for WBRs/MBRs/QBRs.</li><li>
Build and maintain 30-60-90 day plans for each client; update owners, timelines, and success metrics weekly.</li><li>
Draft client updates and deck slides; translate performance data into clear narratives and concrete next steps.</li><li>
Manage tickets and issues, chase dependencies, and keep all stakeholders aligned and on timeline.</li></ul>
TikTok Shop Execution &amp; Health<ul><li>
Own day-to-day Seller Center hygiene: PDP checks (titles, attributes, images), catalog updates, and compliance follow-ups.</li><li>
Monitor and report account-health metrics (e.g., Late Dispatch Rate, Valid Tracking Rate, cancellations/refunds) and flag risks early.</li><li>
Launch and coordinate promotions (bundles, coupons, seasonal events) with Content and Media teams.</li><li>
Support troubleshooting for approvals or policy issues by organizing evidence, timelines, and escalation documentation.</li></ul>
Cross-Functional Orchestration (No Content Creation)<ul><li>
Write airtight briefs for Content and Creative teams; track revisions against SLAs and quality bars.</li><li>
Partner with Media and Analytics on dashboards, UTM hygiene, and weekly performance readouts (GMV, CTR, CVR, AOV, refunds).</li><li>
Coordinate with Ops and Logistics on fulfillment readiness and customer experience status.</li></ul>
Data, QA, and Process<ul><li>
Maintain source-of-truth documentation in Notion: trackers, risk logs, promo calendars, and asset libraries.</li><li>
Perform QA checks before delivery (accuracy, links, pricing, promo eligibility, compliance).</li><li>
Contribute to and improve playbooks and SOPs; capture lessons learned in retros to help the team move faster over time.</li></ul><h3 class="jobSectionHeader">
What You&rsquo;ll Learn &amp; Growth Trajectory</h3><ul><li>
Shadow your Senior AM on strategy development, escalations, negotiations, and QBR storytelling.</li><li>
Gradually take point on client calls, scope changes, and mini-initiatives (e.g., a seasonal promo or creator activation).</li><li>
Expand from execution ownership strategy as you consistently hit scorecard targets.</li><li>
Clear, merit-based path to Senior Account Manager, with increasing responsibility, influence, and compensation as your scope grows.</li></ul><h3 class="jobSectionHeader">
Success Metrics</h3><ul><li>
Delivery reliability: On-time/on-brief execution; rework rate trending down.</li><li>
Communication quality: Clear recaps, fast response times, and strong stakeholder CSAT.</li><li>
Business impact: Tangible contribution to GMV growth initiatives and promotional performance.</li></ul><h3 class="jobSectionHeader">
You Will Be a Fit If</h3><ul><li>
You&rsquo;re a strategic thinker who wants to learn through hands-on execution.</li><li>
You have high agency and enjoy taking ownership without needing constant direction.</li><li>
You&rsquo;re a checklist sniper who loves moving complex projects from &ldquo;idea&rdquo; to &ldquo;done.&rdquo;</li><li>
You write crisp, client-ready updates and can turn metrics into simple stories with clear actions.</li><li>
You&rsquo;re TikTok-native and curious about how TikTok Shop mechanics drive conversion.</li><li>
You get energy from organizing chaos&mdash;briefs, timelines, QA, and follow-through are your happy place.</li><li>
You have a builder mindset: you document, templatize, and leave systems better than you found them.</li><li>
You actively seek feedback and want to grow into a Senior AM quickly.</li></ul><h3 class="jobSectionHeader">
What You Bring (Requirements)</h3><ul><li>
1&ndash;7+ years in e-commerce, marketplaces, digital marketing, consulting, or client-facing operations (agency experience a plus).</li><li>
Strong project management skills: task tracking, timelines, stakeholder coordination.</li><li>
Proficiency in Google Sheets/Excel; comfort working with dashboards and basic analysis (filters, pivots, lookups).</li><li>
Excellent written and verbal communication with a strong service mindset.</li><li>
Familiarity with TikTok as a consumer platform and eagerness to master TikTok Shop (we&rsquo;ll train you on our playbooks).</li><li>
Strong bonus: experience with TikTok Shop, Seller Center, or marketplace operations.</li></ul><h3 class="jobSectionHeader">
Why You&rsquo;ll Love Working With Us</h3><ul><li>
High autonomy and real ownership from day one&mdash;no micromanagement.</li><li>
Direct exposure to top-tier brands and the fastest-growing corner of e-commerce.</li><li>
A growth-first culture that rewards builders, not seat-warmers.</li><li>
Mentorship from Senior AMs and leadership with a clear, merit-based growth path.</li><li>
Competitive compensation, performance upside, and flexible/hybrid work (location dependent).</li></ul>
Compensation Range: $65K - $108.5K</div>

Account Manager - Los Angeles

Insight

<div>Requisition Number: 104564
Senior Client Operations Specialist 
Location: This is a remote position.
Compensation: There is a base of $40K - $45K plus bonus tied to this role. 
Insight at a Glance<ul><li>
14,000+ engaged teammates globally</li><li>
#20 on Fortune&rsquo;s World's Best Workplaces&trade; list
</li><li>$9.2 billion in revenue</li><li>
Received 35+ industry and partner awards in the past year</li><li>
$1.4M+ total charitable contributions in 2023 by Insight globally</li></ul> 
Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions. 
About the role
 
As a Senior Client Operations Specialist, you&rsquo;ll be responsible for providing customer service and managing the sales processes for an assigned team of Account Executives. Your role is to assist with quoting, ordering, account management, mailbox and call management, part requests, report generation and order fulfillment. You&rsquo;ll become our AEs go-to for pre-sales support functions, including pre-qualification of accounts, product pricing, research, configuration and product information. 
As a Senior Client Operations Specialist you will:<ul><li>
Connect with customers, partners and internal stakeholders to solve problems in support of the organization&rsquo;s sales requirements. This will require that you prioritize and respond to incoming client calls and emails, follow-up on all open client returns in a timely manner, follow through to ensure orders are accurate, placed, fulfilled and shipped and, all the while, keep the sales teams informed of happenings within accounts.
</li><li>Prepare, manage and submit sales quotes accurately into the appropriate quote entry system. Research technical information on product requests and ensure access to procurement.
</li><li>Manage pricing (agreement manager, contract module) and work with vendors on special pricing. Ensure special bid pricing is applied and correct cost is captured on every order before order is released. You&rsquo;ll also be the one to ensure of contract compliance, where necessary.
</li>Assist in special projects for clients and our sales teams: providing reporting, requesting and setting up new client sold-to&rsquo;s, bill-to&rsquo;s, and ship-to&rsquo;s, assisting clients with Insight web accounts and providing ad hoc status updates. 
<li>
</li></ul>What we&rsquo;re looking for<ul><li>
Bachelor's degree (B. A.) from four-year college or university; or one to five years related experience and/or training; or equivalent combination of education and experience.
</li><li>Ability to effectively present information and respond to questions from groups of managers, clients, other teammates needed.
</li><li>Strong communication (verbal and written), organization, problem solving and time management skills.
</li><li>Able to build relationships and quickly develop trust with clients, as well as internal personnel.
</li><li>Must be able to adhere to tight service level agreements (SLAs) and be able to multi-task effectively.</li></ul>
What you can expect 
We&rsquo;re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:<ul><li>
Freedom to work from another location&mdash;even an international destination&mdash;for up to 30 consecutive calendar days per year.</li></ul> 
But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities. 
Join us today, your ambITious journey starts here. 
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. 
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. 
 
At Insight, we celebrate diversity of skills and experience so even if you don&rsquo;t feel like your skills are a perfect match - we still want to hear from you! 
Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. 
Posting Notes: Chandler || Arizona (US-AZ) || United States (US) || IT Infrastructure &amp; Support || None || US - Chandler,AZ ||</div>

Client Operations Specialist Sr

Robusta

<div>We are seeking a results-driven Client Growth Manager to own and grow revenue across assigned industries and client portfolios. This role combines responsibilities traditionally handled by Sales and Account Management into one unified position, with full accountability for new business acquisition, account expansion, renewals, and client relationship management.
The Client Growth Manager will act as the commercial owner for a designated industry vertical or geographic market, driving sustainable and profitable growth while building long-term strategic partnerships with clients.
Key ResponsibilitiesRevenue Ownership<ul><li>
Own total revenue targets for assigned industries and accounts.
</li><li>Manage a balanced revenue mix across:
</li><li><ul><li>New client acquisition
</li><li>Upselling and cross-selling
</li><li>Renewals and contract expansions
</li></ul></li><li>Ensure gross margin targets are achieved through disciplined pricing.
</li><li>Maintain accurate sales forecasts and healthy pipeline coverage.
</li><li>Develop and execute annual growth strategies for assigned industries.
</li><li>Track and report performance against revenue and profitability targets.
</li></ul>New Business Development<ul><li>
Identify and pursue new logo opportunities within assigned industries.
</li><li>Build and manage a robust sales pipeline.
</li><li>Conduct prospecting, qualification, and opportunity assessment.
</li><li>Lead proposal development, commercial negotiations, and contract closure.
</li></ul>Account Growth &amp; Expansion<ul><li>
Identify opportunities for additional services and solutions.
</li><li>Lead commercial discussions for scope extensions and renewals.
</li><li>Secure approvals and sign-offs for expanded engagements.
</li></ul>Client Relationship Management<ul><li>
Serve as the executive-level single point of contact (SPOC) for assigned accounts.
</li><li>Build trusted relationships with senior stakeholders and decision-makers.
</li><li>Understand client business objectives and align solutions accordingly.
</li><li>Own client satisfaction, retention, and long-term account health.
</li><li>Manage escalations and resolve commercial conflicts.
</li></ul>Industry Leadership<ul><li>
Monitor market trends and emerging opportunities within assigned sectors.
</li><li>Position company capabilities and value propositions to meet industry needs.
</li><li>Act as the commercial authority for the assigned vertical.
</li></ul>Contract &amp; Commercial Management<ul><li>
Own contract execution and commercial terms.
</li><li>Ensure agreements align with revenue and margin objectives.
</li><li>Coordinate with Finance on invoicing and collections as an escalation point.
</li></ul>Governance &amp; Reporting<ul><li>
Prepare structured reports covering:
</li><li><ul><li>Revenue performance
</li><li>Gross margin
</li><li>Client risks
</li><li>Growth opportunities
</li></ul></li><li>Provide early warning on commercial or relationship risks.
</li><li>Participate in executive reviews, steering committees, and governance meetings.
</li></ul>Cross-Functional Alignment<ul><li>
Collaborate strategically with Delivery, PMO, Product, and Finance teams.
</li><li>Communicate client priorities and commercial objectives.
</li><li>Escalate risks without taking ownership of operational execution.</li></ul> 

Requirements 
<ul><li>
Bachelor&rsquo;s degree in Business, Marketing, Engineering, or a related field.
</li><li>5+ years of experience in enterprise sales, account management, or business development.
</li><li>Proven ability to meet or exceed revenue and profitability targets.
</li><li>Strong commercial negotiation and contract management skills.
</li><li>Experience managing executive-level client relationships.
</li><li>Excellent strategic thinking, analytical, and presentation skills.
</li><li>Strong understanding of sales forecasting and pipeline management.
</li><li>Experience in technology, consulting, or professional services is highly preferred.</li></ul></div>

Client Growth Manager Onsite KSA - RTG

Jemicalia Inc. 

Dispatcher / Operations Manager (Overnight Support)Full‑time Competitive Pay Northeast U.S. (preferred)About UsWe are a transportation company operating in both the FedEx Ground and Amazon networks. We are growing and strengthening our leadership team, and we&rsquo;re looking for a Dispatcher / Operations Manager who can provide reliable overnight operational support and keep the fleet running safely and efficiently.Position OverviewThis role is responsible for overnight dispatch, driver coordination, schedule management, safety tracking, and compliance oversight. You will be the primary point of contact during the overnight window, ensuring smooth operations, accurate reporting, and timely communication with drivers and partner stations.Key Responsibilities<ul><li>Provide overnight dispatch and operational coverage</li><li>Monitor routes, driver status, and timekeeping</li><li>Manage call‑outs, shift adjustments, and schedule coordination</li><li>Track safety data, incidents, and compliance requirements</li><li>Review logs, hours‑of‑service, and documentation for accuracy</li><li>Communicate with FedEx/Amazon operations teams as needed</li><li>Coordinate repairs, maintenance, and vendor support</li><li>Prepare overnight reports and handoff notes for the daytime team</li><li>Support onboarding, training, and policy adherence</li><li>Assist with maintaining a safety‑first culture across the fleet</li></ul>Requirements<ul><li>Experience in dispatch, transportation, logistics, or fleet operations</li><li>Strong communication and problem‑solving skills</li><li>Ability to stay organized and make decisions under pressure</li><li>Comfortable working independently overnight</li><li>Tech‑capable: tracking systems, timekeeping tools, messaging platforms</li><li>CDL experience is a plus (not required)</li><li>Based in the Northeast U.S. preferred for vendor and fleet coordination</li></ul>Schedule<ul><li>Overnight shift coverage (core hours)</li><li>Monday&ndash;Friday preferred</li><li>Occasional weekend or on‑call support as needed</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary based on experience</li><li>Performance‑based incentives</li><li>Paid time off</li><li>Opportunity to grow as the operation expands</li><li>Stable overnight schedule with autonomy and responsibility</li></ul>Who Succeeds in This Role<ul><li>People who thrive in fast‑moving operational environments</li><li>People who can manage multiple priorities calmly</li><li>People who enjoy coordinating drivers and solving real‑time issues</li><li>People who want a long‑term role with increasing responsibility</li></ul>How to ApplySubmit your resume and a brief note about your dispatch or transportation experience. Candidates with overnight operations or CDL background will be prioritized. This role is remote, with a few possible days of travel to our operations in CT.Pay: $26.00 - $33.00 per hourBenefits:<ul><li>Flexible schedule</li><li>Paid time off</li></ul>Work Location: Hybrid remote in Windsor, CT 06095

Dispatcher / Operations Manager (Overnight Support)

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