client operations manager

Beeline

<div><p><b>Position Purpose: </b>The primary purpose of this important role is to support and manage the technology for our client&rsquo;s day-to-day program operations for CORE clients. The CORE client base makes up approximately 50% of our total client base. The Associate COM acts as the advocate and Beeline liaison supporting the CORE Client Relationship Manager (RM) for the assigned client base.</p><p><b>
Responsibilities:</b></p><ul><li>
The CORE RM is accountable for the vision while the Associate COM is accountable for the execution of this vision and operational roadmap to promote program growth and operational efficiencies.</li><li>
The CORE RM and the Associate COM would function as an Account Team for the Core Clients</li><li>
Gather and analyze client business problems, translating them into requirements for internal subject matter experts to execute.</li><li>
Serves as an operational expert on their CORE client&rsquo;s program and how they utilize the Beeline technology to support their strategic program vision.</li><li>
Works closely with their CORE RM to understand and support strategic vision for program.</li><li>
Collaborates with Client Services SMEs to execute the operational tasks in order to achieve program objectives on time and with high quality.</li><li>
Build and maintain effective connections with clients and partners to ensure positive working relationships.</li><li>
Participate in meetings with program team as needed to discuss present and future issues/updates.</li><li>
Monitor reports for any issues and convey concerns to management.</li><li>
Perform client visits when necessary to promote and foster positive Beeline relationship.</li><li>
Communicate recommended changes for technology improvement to Core RM</li></ul><p><b>
Requirements:</b></p><ul><li>
Bachelor&rsquo;s degree or equivalent experience</li><li>
Exceptional interpersonal and collaboration skills</li><li>
Breadth to solve end-to-end problems for our customers and deliver on-target solutions.</li><li>
Proven track record of successfully working across departments.</li><li>
Leadership skills to manage a team and influence internal and external stakeholders a plus.</li><li>
Beeline market, product, and competitive expertise a plus</li></ul><p><b>
Desired Competencies:</b></p><ul><li>
Ability and desire to drive change through high-energy, can-do attitude, comfortable working in a high-performance, entrepreneurial, open-door environment</li><li>
Must be an outstanding communicator and team player who demonstrates attention to detail, and who also understands how to ensure finance initiatives that support the long-term strategy of the business</li><li>
Strong analytical and problem-solving skills</li><li>
Ability to work autonomously</li><li>
Attention to detail / detail oriented.</li></ul><p><b>
Our Company:</b> For over 20 years, Beeline has empowered businesses worldwide to achieve competitive advantages with their extended workforce. The Beeline Extended Workforce Platform provides the visibility necessary to mitigate risks, realize cost savings, and adapt to dynamic business needs. With tailored solutions focused on the complexities of the extended workforce, clients can leverage Beeline products that meet their unique requirements. Through thousands of integrations, organizations can connect their extended workforce data across all technology stacks, including major procurement and HR systems. Join the ranks of renowned brands benefiting from Beeline&rsquo;s seasoned expertise, collaborative innovation, and industry-leading partner network. Explore more at beeline.com.</p><p><b>
Our Vision:</b> Every person, given the right opportunity, is capable of greatness. Every business, given the right talent, is capable of superior outcomes.</p><p><b>
Our Mission:</b> Our trusted platform connects businesses to the remarkable talent within the global extended workforce.</p><p>
To learn more about Beeline, our solutions, our culture, and available positions visit https://www.beeline.com/.</p><p>
This list of &quot;Requirements and Responsibilities&quot; is not intended to be limited. The Company reserves the right to revise this job description based on the actual job requirements as varied from time to time.</p><p>
</p><p>Equal Opportunity Employer Minorities/Women/Veterans/Disabled</p><p>
</p><p><b>Fraudulent Recruitment Disclaimer</b></p><p>
</p><p>It has come to our attention that fraudulent and fictitious job opportunities are being posted, in addition to fraudulent contact being made to candidates on behalf of Beeline. Prospective candidates are being contacted by certain individuals, mainly through email, online messaging and telephone calls, claiming they are representatives of Beeline. The main purposes of these communications are to obtain private
</p><p>and confidential information from individuals.</p><p>
</p><p>Beeline does not:</p><p>
</p><ul><li>Extend offers to candidates without first conducting extensive interviews, with members of our Talent Acquisition Team and hiring managers, either by video or in person;</li><li>
Send job offers via email. All offers are first extended verbally by a member of the Beeline team, and then followed up with formal written communication from our Human Resources Information System and Applicant Tracking System.</li></ul><p>
All emails from Beeline will be sent from an email address ending in &ldquo;@beeline.com&rdquo;. Should you have
</p><p>any doubts about the authenticity of an email, or other communication that is represented as coming
</p><p>from Beeline, please send an email to humanresources@beeline.com, before taking any action in
</p><p>relation to the correspondence, and certainly before providing any further contact information to that individual whatsoever.</p></div><p></p>

Associate Client Operations Manager

NJR Recruitment

<p><strong>IFA Administration & Paraplanning Manager </strong></p><p><strong>Location Birmingham Central </strong></p><p><strong>Full-Time Permanent</strong></p><p>We are delighted to be representing a well-established and professional wealth management firm that is seeking an experienced <strong>IFA Administration & Paraplanning Manager</strong> to join its collaborative and high-performing team. his is an exciting opportunity to play a pivotal role in delivering operational excellence, supporting advisers, and ensuring a consistently high-quality client experience. You'll lead a team of Paraplanners, Administrators, and support staff to drive efficiency, compliance, and continuous improvement across client operations.</p><p><strong>The Role</strong></p><p>As a Client Services & Operations Manager, you will oversee the day-to-day operations of the client services team, ensuring the delivery of efficient, timely, and compliant services. You'll work closely with the Regional Head and other managers to implement best practices, support strategic initiatives, and foster a culture of operational excellence and professional development.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead, mentor, and develop a team of client operations professionals, promoting a collaborative and high-performing culture.</li><li>Manage day-to-day workflows, monitor progress, and ensure timely delivery of operational tasks.</li><li>Act as a key point of contact for complex operational queries and provide technical expertise.</li><li>Identify and implement process improvements to enhance efficiency and service quality.</li><li>Support strategic projects, including new business integration and resource alignment.</li><li>Ensure compliance with regulatory requirements, including FCA rules and Treating Customers Fairly (TCF) principles.</li><li>Conduct regular performance reviews and ensure team members have opportunities for growth and development.</li></ul><p><strong>Experience & Skills Required</strong></p><ul><li>Proven experience in a supervisory or managerial role within financial services.</li><li>Strong track record of supporting and developing junior team members.</li><li>Confident in driving process and procedural changes.</li><li>Excellent interpersonal, written, and verbal communication skills.</li><li>Highly organised, proactive, and detail-oriented.</li><li>Knowledge of financial services operations, investment propositions, and back-office systems.</li><li>Proficiency with Microsoft Office, particularly Excel, and other operational/research tools.</li><li>Strong understanding of FCA compliance, TCF, and regulatory frameworks.</li></ul><p><strong>What's on Offer</strong></p><ul><li>Competitive salary, commensurate with experience.</li><li>Flexible working options, including hybrid arrangements.</li><li>Opportunity to lead a professional and collaborative operations team.</li><li>Work in a supportive environment that values professional excellence and development.</li><li>Chance to contribute to operational improvements and strategic projects within a reputable financial services firm.</li></ul><p>If you are a proactive, detail-driven, and experienced operations professional looking to lead a high-performing team in a dynamic and supportive environment, we'd love to hear from you.</p><p><strong>Apply today via NJR Recruitment quoting Ref: NJR16194</strong></p>

IFA Administration & Paraplanning Manager

Foundever

<div>
 <strong>
  <strong>
   About Us
   <br/>
   <br/>
  </strong>
 </strong>
 Foundever&trade; is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we&rsquo;re the team behind the best experiences for +800 of the world&rsquo;s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
 <br/>
 <br/>
 Join Foundever as We Expand in Luxor! 🚀
 <br/>
 <br/>
 <strong>
  #Foundever
 </strong>
 is continuing its growth journey in Egypt&mdash;and this time, we are bringing new opportunities to Luxor, one of the country&rsquo;s most vibrant and promising cities.
 <br/>
 <br/>
 As a global leader in customer experience,
 <strong>
  #Foundever
 </strong>
 is committed to creating meaningful careers, developing strong local talent, and building high-performing teams that drive long-term success.
 <br/>
 <br/>
 With our Luxor expansion, we&rsquo;re opening the door for passionate leaders to shape the future of Operations in a brand-new market. This is your opportunity to lead multiple accounts, build strong teams from the ground up, and represent Foundever&rsquo;s culture of excellence in a city rich with potential.
 <br/>
 <br/>
 We are looking for a Senior Operations Manager who is ready to step into a high-impact role&mdash;someone with the vision, leadership, and operational mastery to elevate performance, inspire teams, and support our growing client base.
 <br/>
 <br/>
 If you&rsquo;re driven, strategic, and excited to be part of a major milestone in Foundever Egypt&rsquo;s journey, then Luxor awaits you.
 <br/>
 <br/>
 Be the leader who sets the standard. Be part of our expansion!
 <br/>
 <br/>
 <strong>
  <strong>
   Primary Job Responsibilities
   <br/>
   <br/>
  </strong>
 </strong>
 <strong>
  <strong>
   Summary of Primary Job Responsibilities
  </strong>
 </strong>
 :
 <br/>
 <br/>
 <ul>
  <li>
   To lead teams to meet and exceed business objectives ensuring the consistent achievement of all financial and operational KPI&rsquo;s across the Client.
  </li>
  <li>
   Direct involvement in the recruitment, selection induction and ongoing skills development for all direct reports, ensuring we attract and retain the best talent.
  </li>
  <li>
   Line management responsibility for Client Operations Managers.
  </li>
  <li>
   Ensure CLOE metrics are consistently achieved and appropriate actions taken to address any shortfall.
  </li>
  <li>
   Undertake formal quarterly performance reviews and 1:1 meetings with direct reports against KPI&rsquo;s.
  </li>
  <li>
   Apply a process of continuous review and proactive management of absenteeism and attrition across all Teams taking appropriate action where necessary.
  </li>
  <li>
   Management of any campaign migration or new business implementation for the Client.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Long Description
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Apply process for tracking of client satisfaction and complaints in terms of response and resolution.
  </li>
  <li>
   Ensure process audits are completed quarterly for each customer related transaction and improvement plans agreed.
  </li>
  <li>
   Preparing, analyzing and presenting data to the client as part of monthly performance reviews.
  </li>
  <li>
   Ensure forecasts and work schedules are accurately completed using relevant client information and scheduling tool.
  </li>
  <li>
   Ensure integrity and accuracy of financial reporting and analysis on client level
  </li>
  <li>
   Ensure budgeted revenue and EBITDA is achieved, by ensuring client is invoiced for all &rsquo;billed hours&rsquo;
  </li>
  <li>
   Ensure team members are recruited on time and with appropriate skills, and aligned with client forecast, ensuring absenteeism and attrition are managed to maximize EBITDA contribution.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Long Description
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   To ensure actions from Employee Satisfaction survey are implemented and continuously reviewed.
  </li>
  <li>
   Overall accountability for training, development and mentoring of direct reports to provide opportunities for skills expansion and career development.
  </li>
  <li>
   Facilitate a culture of open and honest 2 way communication ensuring key messages are cascaded.
  </li>
  <li>
   Manage client relationship at an operational level in terms of coordinating information and data requests and delivery of these within agreed timescales and to required quality.
  </li>
  <li>
   Co-ordination of responses to any client change control requests.
  </li>
  <li>
   Ensure call monitoring is undertaken in line with CLOE and reported monthly across representative sample of all transaction types and appropriate action taken to correct any shortfall.
  </li>
  <li>
   Ensure client satisfaction surveys are undertaken and action plans implemented and reviewed.
  </li>
  <li>
   Management of any client escalations relating to the Operational team&rsquo;s performance.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Requirements:
   <br/>
   <br/>
  </strong>
 </strong>
 <strong>
  Short Description
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Work Location : Luxor
  </li>
  <li>
   English Proficiency of C1, with a second language being a plus.
  </li>
  <li>
   7 - 10 years of experience in the call center industry.
  </li>
  <li>
   Proven 3 -year experience as an operations Manager or equivalent title is a must
  </li>
  <li>
   US Account Experience &ndash; Strong background in handling U.S.-based clients, understanding cultural nuances, SLAs, and compliance requirements is a MUST
  </li>
  <li>
   Multi-Team Management &ndash; Experience managing multiple teams and operations managers (overseeing at least 300 to 500 FTEs).
  </li>
  <li>
   P&amp;L and Financial Acumen &ndash; Proven track record of managing budgets, revenue, and operational costs to maximize profitability.
  </li>
  <li>
   Client &amp; Stakeholder Management &ndash; Experience in client negotiations, QBRs, and strategic partnerships.
  </li>
  <li>
   Six Sigma (Green Belt or Black Belt)
  </li>
  <li>
   Lean Management
  </li>
  <li>
   Outliers Management Certification
  </li>
  <li>
   PMP (Project Management Professional)
  </li>
  <li>
   COPC Certification
  </li>
 </ul>
</div>


Senior Operations Manager - Luxor Based

<div></div><div><div><div><div><div><b>Job Description:
</b><div><div><div><div>About Us</div>
</div><div><div>
Foundever&trade; is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we&rsquo;re the team behind the best experiences for +800 of the world&rsquo;s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.</div><br>
<div></div>
<div>
Join Foundever as We Expand in Luxor!   </div><br>
<div></div>
<div><b>
#Foundever</b> is continuing its growth journey in Egypt&mdash;and this time, we are bringing new opportunities to Luxor, one of the country&rsquo;s most vibrant and promising cities.</div>
<div>
As a global leader in customer experience, <b>#Foundever</b> is committed to creating meaningful careers, developing strong local talent, and building high-performing teams that drive long-term success.</div>
<div>
With our Luxor expansion, we&rsquo;re opening the door for passionate leaders to shape the future of Operations in a brand-new market. This is your opportunity to lead multiple accounts, build strong teams from the ground up, and represent Foundever&rsquo;s culture of excellence in a city rich with potential.</div>
<div>
We are looking for a Senior Operations Manager who is ready to step into a high-impact role&mdash;someone with the vision, leadership, and operational mastery to elevate performance, inspire teams, and support our growing client base.</div>
<div>
If you&rsquo;re driven, strategic, and excited to be part of a major milestone in Foundever Egypt&rsquo;s journey, then Luxor awaits you.</div>
<div>
Be the leader who sets the standard. Be part of our expansion!</div></div></div><div><div><div>
Primary Job Responsibilities</div>
</div><div><p><b>
Summary of Primary Job Responsibilities</b>:</p>
<ul>
<li>To lead teams to meet and exceed business objectives ensuring the consistent achievement of all financial and operational KPI&rsquo;s across the Client.
</li><li>Direct involvement in the recruitment, selection induction and ongoing skills development for all direct reports, ensuring we attract and retain the best talent.
</li><li>Line management responsibility for Client Operations Managers.</li>
<li>Ensure CLOE metrics are consistently achieved and appropriate actions taken to address any shortfall.</li>
<li>Undertake formal quarterly performance reviews and 1:1 meetings with direct reports against KPI&rsquo;s.
</li><li>Apply a process of continuous review and proactive management of absenteeism and attrition across all Teams taking appropriate action where necessary.</li>
<li>Management of any campaign migration or new business implementation for the Client.
</li></ul></div></div><div><div><div>Long Description</div>
</div><div><ul><li>Apply process for tracking of client satisfaction and complaints in terms of response and resolution.
</li><li>Ensure process audits are completed quarterly for each customer related transaction and improvement plans agreed.
</li><li>Preparing, analyzing and presenting data to the client as part of monthly performance reviews.
</li><li>Ensure forecasts and work schedules are accurately completed using relevant client information and scheduling tool.
</li><li>Ensure integrity and accuracy of financial reporting and analysis on client level</li>
<li>Ensure budgeted revenue and EBITDA is achieved, by ensuring client is invoiced for all &rsquo;billed hours&rsquo;</li>
<li>Ensure team members are recruited on time and with appropriate skills, and aligned with client forecast, ensuring absenteeism and attrition are managed to maximize EBITDA contribution.</li>
</ul></div></div><div><div><div>Long Description</div>
</div><div><ul><li>To ensure actions from Employee Satisfaction survey are implemented and continuously reviewed.
</li><li>Overall accountability for training, development and mentoring of direct reports to provide opportunities for skills expansion and career development.
</li><li>Facilitate a culture of open and honest 2 way communication ensuring key messages are cascaded.</li>
<li>Manage client relationship at an operational level in terms of coordinating information and data requests and delivery of these within agreed timescales and to required quality.
 </li><li>Co-ordination of responses to any client change control requests.
</li><li>Ensure call monitoring is undertaken in line with CLOE and reported monthly across representative sample of all transaction types and appropriate action taken to correct any shortfall.
</li><li>Ensure client satisfaction surveys are undertaken and action plans implemented and reviewed.
</li><li>Management of any client escalations relating to the Operational team&rsquo;s performance.
</li></ul></div></div><div><div><div>Short Description</div>
</div><div><div><b>
Requirements:</b></div>
<ul>
<li><b>Work Location : Luxor</b></li>
<li><b>English Proficiency of C1, with a second language being a plus.</b></li>
<li><b>7 - 10 years of experience in the call center industry.</b></li>
<li><b>Proven 3 -year experience as an operations Manager or equivalent title is a must</b></li>
<li><b>US Account Experience</b> &ndash; <b>Strong background in handling U.S.-based clients, understanding cultural nuances, SLAs, and compliance requirements is a MUST</b></li>
<li><b>Multi-Team Management</b> &ndash; Experience managing <b>multiple teams and operations managers</b> (overseeing at least 300 to 500 FTEs).</li>
<li><b>P&amp;L and Financial Acumen</b> &ndash; Proven track record of managing budgets, revenue, and operational costs to maximize profitability.</li>
<li><b>Client &amp; Stakeholder Management</b> &ndash; Experience in <b>client negotiations, QBRs, and strategic partnerships</b>.</li>
<li><b>Six Sigma (Green Belt or Black Belt)</b></li>
<li><b>Lean Management</b></li>
<li><b>Outliers Management Certification</b></li>
<li><b>PMP (Project Management Professional)</b></li>
<li><b>COPC Certification</b></li>
</ul></div></div></div></div></div></div></div><div><div><div><div><div><p>Watch this video to get a sneak peak of the job in action</p></div></div></div></div></div></div><div></div>

Anwar Khawaja Industries Pvt. Limited

<p>The Community &amp; Operations Manager will be responsible for managing coworking operations, promoting the space, maintaining facilities, ensuring weekly classes run smoothly, and upholding Sherzan&rsquo;s service standards. This role requires someone who is reliable, proactive, and excellent at multitasking and communication.</p><p>Key Responsibilities</p><p>1. Coworking Operations &amp; Administration</p><ul><li>Manage daily operations of the coworking space.</li></ul><ul><li>Oversee office occupancy, registrations, and member onboarding.</li></ul><ul><li>Maintain accurate records of memberships, payments, renewals, and inquiries.</li></ul><ul><li>Ensure all payments are collected on time and documented properly.</li></ul><ul><li>Maintain the cleanliness, functionality, and overall upkeep of the space.</li></ul><ul><li>Coordinate with vendors, cleaners, technicians, and service providers.</li></ul><ul><li>Ensure all SOPs are followed consistently.</li></ul><p>2. Marketing &amp; Client Acquisition</p><ul><li>Advertise coworking offices and increase registrations.</li></ul><ul><li>Manage social media postings or coordinate with marketing team (if applicable).</li></ul><ul><li>Handle incoming leads, respond to messages, and give physical/virtual tours.</li></ul><ul><li>Build and maintain relationships with members and potential clients.</li></ul><p>3. Creative Classes Coordination</p><ul><li>Ensure weekly classes (Music, Vocals, Guitar, and Painting) run on schedule.</li></ul><ul><li>Coordinate with instructors regarding timings, attendance, and class needs.</li></ul><ul><li>Register new students and manage fee collection for classes.</li></ul><ul><li>Ensure classrooms and equipment are prepared before each session.</li></ul><p>4. Reporting &amp; SOP Compliance</p><ul><li>Prepare weekly reports for the Founder on registrations, payments, maintenance issues, and class updates.</li></ul><ul><li>Monitor and refine SOPs to ensure smooth operations.</li></ul><ul><li>Highlight any issues or improvements needed proactively.</li></ul><p>Requirements</p><ul><li>Bachelor&rsquo;s degree preferred.</li></ul><ul><li>Prior experience in operations, admin, community management, or customer service.</li></ul><ul><li>Strong organizational and multitasking skills.</li></ul><ul><li>Excellent communication and people-handling abilities.</li></ul><ul><li>Proficiency in basic digital tools (Google Sheets, WhatsApp Business, basic social media).</li></ul><ul><li>A proactive mindset with attention to detail.</li></ul><ul><li>Ability to handle multiple responsibilities smoothly.</li></ul><p>What We Offer</p><ul><li>A dynamic, creative, community-driven work environment.</li></ul><ul><li>Growth opportunities within the Sherzan Foundation ecosystem.</li></ul><ul><li>Interaction with talented creatives, teachers, and entrepreneurs.</li></ul><ul><li>Competitive salary based on experience.</li></ul><p>Job Type: Full-time</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Location:</p><ul><li>Sialkot (Required)</li></ul><p>Work Location: In person</p>

Community & Operations Manager

Doxim

<div><b>Client Services Manager</b><br>
<br>
<b>Job Definition</b><br>
In this role, you will oversee every aspect of the client experience, from being a part of the initial project team that creates and implements a new account, the day-to-day communication and interaction critical to the monitoring and oversight of a client&rsquo;s services, as well as the accurate and timely processing of monthly invoices. We enable our clients to profitably exceed customer expectations by taking on the complexity of their business and transforming it into a seamlessly orchestrated customer experience. To bring order to service orders, billing, payments, or customer care, your customers become ours.
<br>
This role will include supporting customers directly as well as engaging technical resources to assist with technical/complex issues. The role requires a positive attitude, superlative communication skills, excellent command of the English language and the ability to work efficiently in a fast paced and potentially stressful environment.<br>
<br>
<b>Additional Responsibilities Include</b><br>
Our Client Services Manager will be responsible for partnering with clients ensuring business objectives are met with the goal of increasing revenue &amp; profit.<br>
<br>
<b>Client management</b><ul><li>
Manage overall client relationship; Build strong rapport with client and client&rsquo;s team</li></ul><ul><li>
Introduce initiatives and solutions that grow the client&rsquo;s revenue and profit</li><li>
Provide governance for contract adherence</li><li>
Set expectations and deliver results accordingly</li><li>
Instill strong business ethics and sense of urgency in a matrixed business environment</li><li>
Work collaboratively across all departments</li><li>
Oversee implementation of projects through closure and ensure client receives appropriate communication
</li><li>Proven ability to address customer support issues in a way that exceeds customer expectations, driving increased customer satisfaction</li></ul><br>
<b>
Strategic Responsibilities</b><ul><li>
Work closely with clients and peers to understand and anticipate their needs</li><li>
Think through and solve complex problems; proactively provide mitigation for future problems</li><li>
Understand and interpret market research, analysis, white papers and data to provide insights to clients to effect positive business changes</li><li>
Stay informed of current industry best practices; working with clients and internal cross-functional teams to apply best practices where appropriate</li></ul><br>
<b>
Tactical Responsibilities</b><ul><li>
Interpret and understand KPI&rsquo;s, contracts, and SLA&rsquo;s</li><li>
Demonstrate innovative thinking and strong problem-solving skills</li></ul><ul><li>
Serve as client advocate within the company as well as company advocate to client</li><li>
Must be able to fully set up customer information in OPACS/ERP</li></ul><b>
Requirements</b><ul><li>
Minimum of 2 years' experience using a case management system (Salesforce is preferred)</li><li>
Previous experience delivering customer service across a diverse portfolio of software products in a SaaS environment</li><li>
Strong demonstrated oversight for handling complex client issues</li><li>
3PL is highly preferred working with premium brands</li></ul><ul><li>
Background with Continuous Improvement and Project Management is recommended</li><li>
Demonstrated computer proficiency and working knowledge of Word, Excel, PowerPoint, and Outlook</li></ul><b>
This position is onsite</b>(Troy)<p>
</p><p>hJ7Sdc1zhL</p></div>

Client Services Manager - Troy (On-site 3x)

Metelegance

<p><b>Operations &amp; client Management executive</b></p><p><b>Job Title:</b> Operations &amp; Client Management Executive</p><p><b>Location:</b> [Fubai/ international city]<br/><b>Reports to:</b> Management / Operations Head</p><p><b>Job Summary:</b></p><p>We are seeking a responsible and organized <b>Operations &amp; Client Management Executive</b> to manage client coordination, logistics, staff schedules, and overall operational efficiency for our e-commerce business. The role involves ensuring smooth communication between clients, suppliers, and the operations team, while keeping all deliveries, repairs, and daily office tasks running seamlessly.</p><p><b>Key Responsibilities:</b></p><p><b>Client &amp; Delivery Coordination:</b></p><ul><li>Coordinate with clients to ensure <b>on-time delivery</b> of products ordered through our e-commerce platforms.</li><li><b>Communicate with drivers and technicians</b> to ensure proper handling, delivery, and after-sales service.</li><li>Prepare and organize all <b>delivery notes, collect client signatures</b>, and ensure branding is done before dispatch.</li><li>Provide clients with accurate delivery documents and confirm completion of orders.</li><li>Handle walk-in clients, provide assistance, and confirm their delivery or repair schedules.</li></ul><p><b>Supplier &amp; Stock Management:</b></p><ul><li>Organize and follow up with <b>suppliers</b> to ensure products are received on schedule.</li><li>Maintain accurate <b>stock levels</b>, manage returns, and conduct regular stock checks.</li><li>Suggest and convince customers for <b>alternative products</b> if original items are unavailable.</li><li>Ensure all <b>purchase orders</b> are processed and delivered without delay.</li></ul><p><b>Staff &amp; Office Coordination:</b></p><ul><li><b>Monitor staff attendance</b>, check-in/out timings, and maintain attendance records.</li><li>Prepare and manage <b>daily work schedules</b> for drivers, technicians, and support staff.</li><li>Maintain a <b>positive work environment</b>, ensuring peace and harmony among staff.</li><li>Keep the <b>office organized</b>, clean, and functioning efficiently.</li></ul><p><b>Reporting &amp; Administration:</b></p><ul><li><b>Report daily activities and progress</b> to management, including deliveries, pending tasks, and client feedback.</li><li><b>Reply to all business emails</b> promptly and professionally.</li><li><b>Set appointments, schedules, and reminders</b> for deliveries, repairs, and meetings.</li><li>Maintain detailed <b>records and reports</b> for management review.</li><li>Ensure effective communication across all departments and maintain smooth workflow.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration, Logistics, or related field (preferred).</li><li>2&ndash;4 years of experience in operations, logistics, or client management (e-commerce experience is a plus).</li><li>Strong communication, coordination, and multitasking skills.</li><li>Excellent organizational and time-management abilities.</li><li>Proficiency in MS Office / Google Workspace tools.</li><li>Reliable, proactive, and detail-oriented.</li><li>Positive attitude with leadership and problem-solving abilities.</li></ul><p><b>Key Traits:</b></p><ul><li>Responsible and trustworthy</li><li>Customer and service focused</li><li>Strong communicator and team player</li><li>Organized and disciplined</li><li>Efficient in managing staff and deadlines</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: AED3,000.00 - AED4,000.00 per month</p><p>Experience:</p><ul><li>Operation &amp; Client Management: 2 years (Preferred)</li></ul><p>Language:</p><ul><li>English (Preferred)</li></ul><p>Expected Start Date: 30/11/2025</p>

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