client operations manager

COMMOVA

<div>
 
 
 Company Description
 
 
 
 COMMOVA is a creative systems company based in Dubai. We build strategic brand infrastructure for founders, companies, and brands across the MENA region. Our work blends strategy, content, and cultural intelligence to deliver brand storytelling, scale, and commercial impact.
 
 
 
 
 
 We are expanding rapidly and we are now looking for a highly organized and accountable Client Operations Manager to bring structure, clarity, and consistency to how we manage clients and execute deliverables.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time remote role for a Client Operations Manager who is the control tower of COMMOVA&rsquo;s day-to-day operations. You will oversee client communication, manage project workflows, and ensure every deliverable is executed on time and at the highest standard. This position combines operations, account management, and creative coordination. The goal is simple: keep every project running smoothly, on time, and at the standard COMMOVA is known for. You will report directly to the Founder and Creative Director and play a key role in shaping how COMMOVA operates as we grow.
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Manage client communication, feedback, and approvals for multiple accounts
 </li>
 <li>
 Plan and maintain weekly content calendars
 </li>
 <li>
 Coordinate designers, editors, and creators to meet deadlines
 </li>
 <li>
 Prepare Friday status reports and Monday weekly plans
 </li>
 <li>
 Ensure all deliverables go live on schedule and meet quality standards
 </li>
 <li>
 Help refine COMMOVA&rsquo;s internal systems and SOPs
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 3+ years of experience in a marketing or creative agency
 </li>
 <li>
 Highly organized, structured, and dependable
 </li>
 <li>
 Strong communicator with excellent written
 
 English
 
 and
 
 Arabic
 
 </li>
 <li>
 Proficient with project management tools such as
 
 ClickUp
 
 or
 
 Notion
 
 </li>
 <li>
 Understands social media workflows, content calendars, and creative production
 </li>
 <li>
 Calm under pressure and solutions-oriented
 </li>
 <li>
 Obsessed with getting things done right and on time
 </li>
 </ul>
 
 
 
 
 
 Why COMMOVA
 
 
 
 COMMOVA is growing aggressively, and this role is one of our first core hires. You will work directly with the Founder and Creative Director to build the foundation of our operations as we scale. If you perform and prove your work ethic, your position and salary will grow quickly. There is clear room for promotion, leadership, and long-term impact.
 
 
 
 
 
 A
 
 heads-up
 
 : this job is not easy. COMMOVA moves fast and expects high standards from everyone on the team. If you are not serious, disciplined, and ready to learn quickly, this is not for you. If you are ambitious, reliable, and want to grow fast in a performance-driven creative company, you will thrive here.
 
</div>

Client Operations Manager

Athena

Client Onboarding Operations Manager JDRole: Manager, Onboarding OperationsManager: VP, Delegation ExperienceDirect reports: Team Leads, Onboarding OperationRole OverviewAs Manager of Client Onboarding Operations, you will be responsible for leading the planning, execution and ongoing optimization of the client onboarding function across Athena s Delegation Experience (DX) teams. This includes owning end-to-end performance, workforce planning, and client journey outcomes. You will manage and develop Team Leads, ensure high-quality and consistent onboarding delivery at scale, and champion the development of automation and tech-enabled solutions to streamline analyst workflows.This role sits at the intersection of people leadership, operational excellence, and systems innovation. You will work closely with cross-functional stakeholders to improve onboarding pathways and proactively manage capacity across DX functions. You bring both the strategic foresight and operational rigor to evolve the function, while supporting a world-class client experience.High-level ResponsibilitiesTeam Leadership &amp; People ManagementManage and develop a team of Onboarding Operations Team Leads, each overseeing onboarding analysts, ensuring alignment with team performance goals and client SLAs.Foster a strong culture of coaching, continuous improvement, and frontline ownership through regular performance reviews, mentoring, and career development.Lead structured routines to track team KPIs, pipeline health, and identify training or capacity needs.Serve as the voice of Onboarding Operations across internal stakeholder groups, bringing qualitative and quantitative insights to weekly meetings and progress reports, quarterly business reviews and other high-visibility forums. Automation &amp; Tech EnablementOwn the identification and development of automation opportunities across the onboarding journey in partnership with product and tech teams.Evaluate tech tooling and process gaps, collaborating cross-functionally to deploy scalable solutions that reduce manual overhead and improve turnaround times.Champion the onboarding team s role in testing and refining tech-enabled workflows, with a focus on seamless analyst experience and client benefit.Forecasting &amp; Workforce PlanningBuild and maintain forecasting models for team capacity, work volume, and resource planning across all onboarding teams.Partner with Delegation Experience leadership, Sales, and Operations to ensure appropriate headcount and readiness for growth targets.Monitor pipeline velocity and drive resourcing decisions to ensure effective client funnel progression and minimal bottlenecks.Operational &amp; Process ExcellenceDrive continuous improvement in onboarding SOPs, playbooks, and quality assurance frameworks.Use data and frontline insights to refine workflows, optimize analyst productivity, and remove sources of client friction.Establish operational dashboards and reporting systems for real-time visibility into performance trends, risks, and opportunities.Cross-functional PartnershipAct as the primary liaison between Delegation Experience, Product/Tech, Sales, Billings, and other stakeholders to align onboarding strategies with broader company goals.Lead initiatives to integrate onboarding success metrics into wider business OKRs.Contribute to strategic planning efforts that enhance the entire delegation lifecycle.StakeholdersDelegation Experience Team, Sales Team, Billings Team, Operations Team, Clients, XPsQualifications5+ years of experience in operations, customer onboarding, customer success, or program management roles, ideally in high-growth or tech-enabled service environments3+ years of experience directly managing people managers or multi-level teamsDemonstrated experience owning or heavily contributing to tech automation discovery and implementation, preferably in collaboration with product/engineeringProven track record developing process playbooks, change management strategies, or organizational scaling frameworksStrong proficiency with forecasting, capacity planning, and workforce modeling using tools like Google Sheets, Airtable, or BI dashboardsExperience working in or with startups, B2B SaaS, service marketplaces, or tech-enabled services is a strong plusFamiliarity with CRM systems (e.g. Salesforce, HubSpot), support tooling (e.g. Zendesk), and collaboration platforms (e.g. Glue, Slack, Notion, Asana)Competencies and SkillsLeadership &amp; Coaching: Ability to mentor, support, and drive results through others while fostering team accountabilityClient-Centric Thinking: Deep empathy for the client journey; able to anticipate and respond to needs with agility and careOperational Rigor: Strong process orientation and ability to improve workflows through data, feedback, and insightCommunication: Clear and thoughtful in both verbal and written communications across diverse audiencesCross-functional Collaboration: Skilled at working across departments to align on shared outcomesProactivity &amp; Ownership: Takes initiative, solves problems before they escalate, and is committed to continuous improvementAnalytical Thinking: Able to identify patterns in data, draw conclusions, and inform process improvementsTech Fluency: Comfortable working within CRMs, spreadsheets, and other team collaboration tools

Client Onboarding Operations Manager

Aspire92

Aspire 92 is seeking an experienced Online Platform Manager to oversee and enhance our digital and Upwork-based operations supporting financial projects and client engagement. The ideal candidate will combine strong financial knowledge with digital management expertise to ensure seamless platform performance, efficient workflows, and client satisfaction.Key Responsibilities: Manage and optimize online platforms, including Upwork, for financial and client operations. Collaborate with finance, IT, and operations teams to improve efficiency and service quality. Monitor analytics, performance metrics, and client interactions to drive improvement. Coordinate with vendors and teams for platform updates, troubleshooting, and reporting.Requirements &amp; Qualifications: Bachelor&rsquo;s degree in Finance, Business, or related field (MBA preferred). 5+ years of experience in platform management within the finance or fintech sector. Strong understanding of Upwork operations, client management, and reporting. Proficiency with analytics tools, CRMs, and MS Excel. Experience working with US-based clients is a plus.Skills: Detail-oriented and organized Excellent communication and teamwork Proactive and results-driven mindsetJob Type: Full-timeWork Location: Remote

Online Platform Manager

TTEC

<div>
 Operations Manager - Call Center &ndash; Cairo
 
 
 At TTEC, we&rsquo;re all about the Human Experience. Elevated. As a Service Delivery Manager Cairo, Egypt you&rsquo;ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
 
 
 What You&rsquo;ll be Doing
 
 
 Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to work closely with an iconic brand? In this role, you&rsquo;ll support and motivate your team to make sure they&rsquo;re on track to meet client and business goals.
 
 
 You&rsquo;ll have responsibility for the operational direction and financial performance of the business
 
 
 You&rsquo;ll manage, inspire, and motivate a number of junior managers to ensure operational excellence, service improvement and process refinement is realized, driving effective operating models to maximize revenue and performance.
 
 
 You&rsquo;ll report to the Senior Operations Manager. We&rsquo;re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.
 
 
 Your accountabilities and activities will include
 
 
 Supporting the Senior Operations Manager in defining the Operational strategy to ensure the long-term development and success of the business
 
 
 <ul>
 <li>
 Responsibility for the direct management and development of the junior management team
 </li>
 <li>
 Responsibility for the development of the operational talent pool by optimizing the skills of the existing team via effective succession planning to ensure key roles are filled and individual talent is recognized.
 </li>
 <li>
 The continuous identification and implementation of operational best practice and proactive solutions through interaction with the wider TTEC digital and TTEC Engage teams.
 </li>
 <li>
 Supporting the introduction of new business, ensuring long term success and maximum revenue generation for TTEC.
 </li>
 <li>
 Contributing to the operational elements for new bids and new services
 </li>
 <li>
 Responsibility and accountability for the operational performance of the Client Area(s) and for exceeding targets of all required metrics and Key Performance Indicators.
 
 
 
 </li>
 </ul>
 Responsibility to create an environment in which employees consider themselves as stakeholders.
 
 
 Effective Stakeholder management and client relationship building to ensure seamless partnership with the client(s) and build trust in our business.
 
 
 To over-see the forecasting, planning and real time delivery of our man-power &ndash; to meet client volume and profiles.
 
 
 Working with the Recruitment and Learning and Development teams to define specific recruitment and training needs.
 
 
 What You Bring to the Role
 
 
 <ul>
 <li>
 A minimum 4 year call center management or equivalent work experience
 </li>
 <li>
 Continuously promote a performance-driven culture and always work towards reaching for amazing
 </li>
 <li>
 Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
 </li>
 <li>
 Consistently mentor and inspire others
 </li>
 <li>
 Customer focused mindset
 </li>
 <li>
 Understanding, interpreting, and manipulating data for reporting
 </li>
 <li>
 You&rsquo;ll have good process and change management experience to aid your delivery of business needs and changing client requirements
 </li>
 <li>
 Strong people and client leadership and stakeholder management
 
 
 
 </li>
 </ul>
 What You Can Expect
 
 
 <ul>
 <li>
 Knowledgeable, encouraging, supporting and present leadership
 </li>
 <li>
 Diverse and community minded organization
 </li>
 <li>
 Career-growth and lots of learning opportunities for aspiring minds
 </li>
 <li>
 And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you
 
 
 
 </li>
 </ul>
 
 About TTEC
 
 
 
 Our business is about making customers happy. That&rsquo;s all we do. Since 1982, we&rsquo;ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world&rsquo;s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
 
 
 TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
 
 
 
 Primary Location
 
 
 
 EG-Cairo-Cairo
</div>

Operations Manager Call Center

<div>Call Center Operations Manager
Operations Manager - Call Center &ndash; Cairo
At TTEC, we&rsquo;re all about the Human Experience. Elevated. As a Service Delivery Manager Cairo, Egypt you&rsquo;ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What You&rsquo;ll be Doing 
Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to work closely with an iconic brand? In this role, you&rsquo;ll support and motivate your team to make sure they&rsquo;re on track to meet client and business goals.
You&rsquo;ll have responsibility for the operational direction and financial performance of the business
You&rsquo;ll manage, inspire, and motivate a number of junior managers to ensure operational excellence, service improvement and process refinement is realized, driving effective operating models to maximize revenue and performance.
You&rsquo;ll report to the Senior Operations Manager.We&rsquo;re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.
Your accountabilities and activities will include
Supporting the Senior Operations Manager in defining the Operational strategy to ensure the long-term development and success of the business
<ul><li>Responsibility for the direct management and development of the junior management team</li></ul>
<ul><li>Responsibility for the development of the operational talent pool by optimizing the skills of the existing team via effective succession planning to ensure key roles are filled and individual talent is recognized.</li></ul>
<ul><li>The continuous identification and implementation of operational best practice and proactive solutions through interaction with the wider TTEC digital and TTEC Engage teams.</li></ul>
<ul><li>Supporting the introduction of new business, ensuring long term success and maximum revenue generation for TTEC.</li></ul>
<ul><li>Contributing to the operational elements for new bids and new services</li></ul>
<ul><li>Responsibility and accountability for the operational performance of the Client Area(s) and for exceeding targets of all required metrics and Key Performance Indicators.</li></ul>
Responsibility to create an environment in which employees consider themselves as stakeholders.
Effective Stakeholder management and client relationship building to ensure seamless partnership with the client(s) and build trust in our business.
To over-see the forecasting, planning and real time delivery of our man-power &ndash; to meet client volume and profiles.
Working with the Recruitment and Learning and Development teams to define specific recruitment and training needs.
What You Bring to the Role
<ul><li>A minimum 4 year call center management or equivalent work experience</li></ul>
<ul><li>Continuously promote a performance-driven culture and always work towards reaching for amazing</li></ul>
<ul><li>Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks</li></ul>
<ul><li>Consistently mentor and inspire others</li></ul>
<ul><li>Customer focused mindset</li></ul>
<ul><li>Understanding, interpreting, and manipulating data for reporting</li></ul>
<ul><li>You&rsquo;ll have good process and change management experience to aid your delivery of business needs and changing client requirements</li></ul>
<ul><li>Strong people and client leadership and stakeholder management</li></ul>
What You Can Expect
<ul><li>Knowledgeable, encouraging, supporting and present leadership</li></ul>
<ul><li>Diverse and community minded organization</li></ul>
<ul><li>Career-growth and lots of learning opportunities for aspiring minds</li></ul>
<ul><li>And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you</li></ul>
About TTEC 
Our business is about making customers happy. That&rsquo;s all we do. Since 1982, we&rsquo;ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world&rsquo;s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. 
Primary Location: EG-Cairo-Cairo</div>

Call Center Operations Manager

Dhub business solutions pvt ltd

Job Title: Digital Marketing Manager (Team &amp; Client Operations)Location: KochiEmployment Type: Full-TimeDepartment: Digital Marketing &amp; Client Services---About the RoleWe&rsquo;re looking for a proactive and organised Digital Marketing Manager to lead our internal team and manage client relationships. it&rsquo;s about orchestrating the people who do. You&rsquo;ll be the central point of coordination, ensuring smooth workflows, timely delivery, and strong client satisfaction.---Key Responsibilities<ul><li>Lead and manage a multidisciplinary team including designers, editors, content writers, digital marketers.</li></ul><ul><li>Assign tasks, monitor progress, and ensure deadlines are met across all projects</li></ul><ul><li>Serve as the primary point of contact for clients&mdash;understanding their needs, communicating updates, and ensuring satisfaction</li></ul><ul><li>Translate client briefs into actionable plans for the team</li></ul><ul><li>Conduct regular internal reviews to maintain quality and consistency</li></ul><ul><li>Resolve workflow bottlenecks and optimize team productivity</li></ul><ul><li>Maintain clear documentation of project timelines, deliverables, and feedback</li></ul><ul><li>Collaborate with leadership to align team output with business goals</li></ul>---Requirements<ul><li>Bachelor&rsquo;s degree in Marketing, Communications, Business, or related field</li></ul><ul><li>3+ years of experience in team management or client servicing within a digital or creative agency</li></ul><ul><li>Strong leadership and interpersonal skills</li></ul><ul><li>Excellent organizational and multitasking abilities</li></ul><ul><li>Experience using task management tools (e.g., Taskade, Trello, Asana)</li></ul><ul><li>Ability to communicate clearly and professionally with clients and internal teams</li></ul><ul><li>Familiarity with digital marketing workflows and terminology</li></ul>---Preferred Skills<ul><li>Prior experience in an agency setting</li></ul><ul><li>Understanding of branding and campaign lifecycles</li></ul><ul><li>Basic knowledge of CRM tools and client data handling</li></ul><ul><li>English fluency for regional and national client communication</li></ul>---What We Offer<ul><li>Competitive salary and growth opportunities</li></ul><ul><li>A collaborative team culture with creative freedom</li></ul><ul><li>Flexible work environment</li></ul><ul><li>Direct impact on client success and team development</li></ul>Job Type: Full-timePay: &#8377;40,000.00 - &#8377;50,000.00 per monthWork Location: In person

Digital Marketing Manager

Zue Pvt Ltd

Job Title: Manager Client Operations - US Healthcare Location: Main Shahra-e-Faisal, Karachi (On-site) Employment Type: Full-time Shift Timings: 09:00 AM to 06:00 PM EST Working Days: Monday to FridayBenefits:<ul><li>OPD &amp; IPD health coverage for self, dependents, and parents.</li><li>Life insurance for self.</li><li>Fuel card for male employees.</li><li>Free pick &amp; drop for female employees.</li><li>In-house gym facility.</li><li>Paid leaves &amp; US holidays.</li><li>Referral bonus program.</li></ul>Responsibilities:<ul><li>Ensure smooth daily operations and meet defined turnaround times (TATs).</li><li>Achieve productivity and adherence targets across all team members.</li><li>Maintain process accuracy and compliance above 98%.</li><li>Ensure timely updates and achieve 90%+ client satisfaction.</li><li>Identify and implement workflow enhancements to increase efficiency.</li><li>Oversee seamless coordination between internal teams and external clinics.</li><li>Maintain optimal staff scheduling and timely documentation updates.</li><li>Supervise accurate and timely insurance and patient onboarding processes.</li><li>Generate periodic performance reports and highlight key operational insights.</li></ul>Requirements:<ul><li>5&ndash;7 years of relevant experience in Operations Management (preferably in BPO or US Healthcare sector).</li></ul><ul><li>Minimum 2-3 years of experience in leadership roles.</li><li>Strong leadership, communication, and analytical skills.</li><li>Proficient in MS Office, healthcare CRMS, and operational reporting tools.</li><li>Ability to work in a fast-paced environment with a focus on results and compliance.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li><li>If selected, can you join us immediately?</li><li>Residential Area in Karachi?</li><li>Are you comfortable working onsite in the evening shifts/ US hours? 09:00 AM - 06:00 PM EST? </li></ul>Work Location: In person

Manager Client Operations - US Healthcare

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