client operations manager

United Surgical Partners

<div>Position Overview: Reporting to the Director of Client Operations, the Client Operations Manager is responsible for ensuring best practice and optimal revenue cycle results for assigned CBO clients, with direct oversight of 8-12 clients. The Client Operations Manager is accountable to client and employee satisfaction, KPI and other client performance results and collaborating internally and externally to drive revenue cycle and reimbursement initiatives. This role develops an environment and culture that embraces continuous improvement and innovation to ensure best practices are achieved in all areas of the revenue cycle. They will lead a team of A/R Specialists to ensure maximized collectability of services performed. Ensuring that internal policies and practices support the operational quality, efficiency, and compliance of all standard practices. They will coordinate with other cross functional areas that impact or support RCM to ensure appropriate collaboration and system wide efficiency of operations while providing oversight and employee development for direct reports. 


Responsibilities:
<ul>
<li>Manages a team of 6-10 employees who complete the accounts receivable functions resulting in revenue generation.</li>
<li>Continuously evaluates and is expected to be actively involved in ensuring all revenue cycle operations are well-managed, delivering excellence in quality standards, consistently meeting the organizations and client expectations.</li>
<li>Facilitates the identification of issues and solutions by team members related to delays in achieving payment resolution.</li>
<li>Monitors collection processes to determine cash flow improvement opportunities.</li>
<li>Manages the aging of accounts receivable by trending and analyzing the A/R, and thorough communication with payers.</li>
<li>Manage the implementation of key strategies; fostering an environment of accountability to create a high performing team.</li>
<li>Successfully communicates trends, issues, resolutions as well as proactively communicates opportunities to clients.</li>
<li>Must become expert on respective clients, regional payer trends and overall client specifics.</li>
<li>Maintains thorough understanding of health insurance and government programs, when necessary.</li>
<li>Assist assigned staff in establishing daily/weekly workflows to accomplish KPIs.</li>
<li>Manage assignments across entire team to meet employee productivity and collection efforts across all client facilities.</li>
<li>Provides analysis, reporting, and recommendations for revenue performance in key metrics including billing, collection, and posting, such as A/R aging&rsquo;s, volumes, and trends.</li>
<li>Conduct routine quality assurance reviews of work completed; initiate coaching measures as needed.</li>
<li>Evaluate the audit findings, creating and establishing baselines and expectations to measure improvements.</li>
<li>Leverage audit findings to identify training needs for system education, industry updates and changes in collections processes and protocols.</li>
<li>Provide training for newly hired and existing employees to generate consistent team output.</li></ul></div>

Client Operations Manager

Devoted Health

<div>Job Description
A bit about this role:
We&rsquo;re seeking a Claims Operations Manager to join an impact-oriented team focused on improving accuracy, reducing friction, and strengthening the integrity of our end-to-end processes. The team partners closely with Operations, Product, Engineering, Compliance, and Finance to identify breakdowns, uncover patterns, and maintain strong operations across the organization. This is an individual contributor role focused on investigation, root cause analysis, and process improvement.
You will work through operational queues with rigor and curiosity, blending thoughtful analysis and pattern recognition to build durable fixes to complex problems. This role is ideal for someone who thrives in ambiguity, enjoys untangling messy challenges, and is motivated by improving systems at scale. You will have the opportunity to become the go-to point person on the team, while also helping shape how we leverage AI agents and LLM-powered tools across the department.
Your Responsibilities and Impact will include:<ul><li>
Conduct deep, end-to-end investigations into complex operational issues, identifying root causes across people, process, policy, and technology</li><li>
Work through designated queues with high attention to detail, ensuring well-supported and clearly documented determinations</li><li>
Translate individual errors or anomalies into broader themes, trends, and systemic improvement opportunities</li><li>
Partner cross-functionally (Operations, Product, Engineering, Compliance, Finance, etc.) to implement durable solutions</li><li>
Create clear documentation, decision frameworks, and feedback loops to prevent recurrence of known issues</li><li>
Use data to validate hypotheses, quantify impact, and measure improvement over time</li><li>
Explore and implement AI-driven solutions (including AI agents and LLM-supported workflows) to enhance investigation quality and automate repeatable analyses</li><li>
Serve as a trusted advisor and escalation point for ambiguous or high-impact operational issues</li></ul>
Required skills and experience:<ul><li>
Experience in operations, consulting, analytics, process improvement, or other complex problem-solving environments</li><li>
Demonstrated strength in root cause analysis and structured problem solving</li><li>
Proven ability to move from case-level detail to system-level insight</li><li>
Experience identifying process gaps and driving measurable operational improvements</li><li>
Strong analytical skills, including comfort working with data to identify trends and quantify impact</li><li>
Excellent written and verbal communication skills, with the ability to clearly explain complex findings and recommendations</li><li>
Ability to operate independently with sound judgment in ambiguous, fast-paced environments</li><li>
Strong cross-functional collaboration skills and ability to influence without direct authority</li></ul>
Desired skills and experience:<ul><li>
Experience in healthcare operations</li><li>
Experience building dashboards, tracking mechanisms, or structured issue management processes</li><li>
Curiosity and hands-on experience with AI tools, automation, or LLM-based workflows in operational settings</li></ul>
#LI-Remote 
Salary range: $73,000 - $120,000 / year
The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.
Our Total Rewards package includes:<ul><li>
Employer sponsored health, dental and vision plan with low or no premium</li><li>
Generous paid time off</li><li>
$100 monthly mobile or internet stipend</li><li>
Stock options for all employees</li><li>
Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles</li><li>
Parental leave program</li><li>
401K program</li><li>
And more....</li></ul><ul><li>Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.</li></ul>
Healthcare equality is at the center of Devoted&rsquo;s mission to treat our members like family. We are committed to a diverse and vibrant workforce.
At Devoted Health, we&rsquo;re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That&rsquo;s why we&rsquo;re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company &mdash; one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!
Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted&rsquo;s Code of Conduct, our company values and the way we do business.
As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.</div>
 <div></div><div><div><div><div><div>We have been made aware of instances of fraudulent job postings and/or fraudulent recruiting activity by individuals purporting to represent Devoted Health. These fraudulent schemes often seek monetary contributions or payments from job seekers (such as for &ldquo;start up costs&rdquo; or &ldquo;equipment&rdquo;), or seek to collect sensitive personal information. These job postings and offers are NOT authorized by Devoted Health and Devoted is not responsible for fraudulent offers, personal information that you may have disclosed, or payments made to third parties purporting to represent Devoted. We have reported this matter and are cooperating with law enforcement agencies. Devoted Health will never ask for financial commitment or contribution from a candidate at any stage of the recruitment process.</div></div></div></div></div>

Claims Operations Manager-Payment Accuracy

Atlantis BPO Solutions Private Limited

Job Title: Client Relationship Manager (CRM) Company: Atlantis Tech Location: Islamabad, Pakistan (Onsite) Job Type: Full-Time | Night Shift (US Hours) | 6:00 PM &ndash; 3:00 AMAbout the Role:Atlantis Tech is looking for a dynamic Client Relationship Manager who can confidently manage client communication while understanding Sales and Complete Revenue Cycle Management (RCM). This role is ideal for someone who can build strong relationships, manage client expectations, identify growth opportunities, and coordinate with operational teams to deliver exceptional service.Key Responsibilities:<ul><li>Manage and maintain relationships with US-based healthcare clients</li><li>Lead client calls, meetings, follow-ups, and account management</li><li>Support RCM workflows, billing operations, and VMA coordination</li><li>Identify upselling and business growth opportunities</li><li>Resolve client concerns and ensure timely execution</li><li>Track KPIs, performance reports, and client satisfaction</li><li>Coordinate with internal teams for smooth service delivery</li></ul>Requirements:<ul><li>Experience in Client Relationship Management</li><li>Knowledge of Sales and business development principles</li><li>Understanding of Revenue Cycle Management (RCM)</li><li>Excellent English communication and presentation skills</li><li>Strong problem-solving and stakeholder management abilities</li><li>Ability to multitask in a fast-paced environment</li><li>Female candidates will be preferred</li><li>Fresh candidates with excellent communication skills may also apply</li></ul>How to Apply:Email your updated CV to: careers@atlantis.tech with a Subject Line: Client Relationship Manager (CRM) or directly apply via indeed.Work Location: In person

Client Relationship Manager

Edison International Academy

Job Description &ndash; Catering Operations ManagerDepartment: Operations / Catering ServicesReports To: Managing Director / PrincipalJob Summary:The Catering Operations Manager is responsible for overseeing the daily operations of catering services, ensuring the delivery of high-quality food and service standards, managing staff, maintaining client satisfaction, and ensuring compliance with health, safety, and company policies. The role involves planning, organizing, and supervising catering activities for schools, corporate clients, events, and other food service operations.Key Responsibilities:Operations Management<ul><li>Oversee the day-to-day catering operations and service delivery.</li><li>Ensure food quality, hygiene, and presentation standards are consistently maintained.</li><li>Monitor catering schedules and ensure timely preparation and delivery of meals.</li><li>Coordinate with kitchen, procurement, and logistics teams to ensure smooth operations.</li><li>Implement operational procedures and service standards.</li></ul>Staff Management<ul><li>Recruit, train, supervise, and evaluate catering staff.</li><li>Prepare staff schedules and allocate duties efficiently.</li><li>Monitor employee performance and ensure compliance with company policies.</li><li>Promote teamwork and maintain a positive working environment.</li></ul>Client &amp; Customer Service<ul><li>Maintain strong relationships with clients and stakeholders.</li><li>Address customer concerns and resolve service-related issues promptly.</li><li>Conduct regular client meetings to ensure service expectations are met.</li><li>Ensure high levels of customer satisfaction.</li></ul>Financial &amp; Budget Management<ul><li>Assist in preparing and managing operational budgets.</li><li>Monitor food, labor, and operational costs.</li><li>Implement cost-control measures without compromising service quality.</li><li>Prepare operational and financial reports as required.</li></ul>Compliance &amp; Safety<ul><li>Ensure compliance with food safety regulations, HACCP standards, and local health requirements.</li><li>Conduct regular inspections of catering facilities and operations.</li><li>Ensure adherence to workplace health and safety regulations.</li><li>Maintain all required licenses, certifications, and documentation.</li></ul>Inventory &amp; Procurement<ul><li>Monitor inventory levels and coordinate procurement requirements.</li><li>Ensure proper storage and stock rotation procedures.</li><li>Minimize food wastage and control inventory costs.</li></ul>Pay: QAR7,000.00 - QAR12,000.00 per hourWork Location: In person

Catering Opening Manager

PepsiCo

<div>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Conduct daily &amp; weekly reconciliation on consumables/consignments and ensure that they are logged on SAP.
 </li>
 <li>
 Validate stock in CoMan on a daily basis and ensure that it is reported to the SP&amp;L team to coordinate with raw material suppliers for smooth operations.
 </li>
 <li>
 Validate BOMs of Gold item by item &amp; ensure that codes are properly matched with SKU codes.
 </li>
 <li>
 Coordinate deployment of FG from CoMan warehouse to DCs on a daily basis.
 </li>
 <li>
 Ensure raw material receiving data is submitted on SAP and share receiving documents with the WH team.
 </li>
 <li>
 Process invoices and credit notes on Aqulla.
 </li>
 <li>
 Conduct periodical witness sessions/Proficiency testing of CoMan laboratory testing in a timely manner to ensure accurate laboratory testing of the CoMan Lab team as per PepsiCo standards to mitigate any risk of poor lab testing. (E)
 </li>
 <li>
 Carry out periodical checks on finished products as per the standard sampling protocol &amp; testing to ensure that finished products are compliant with product specifications (e.g., product quality, packaging quality). (D)
 </li>
 <li>
 Manage customer complaints &amp; ensure that they are investigated by the CoMan team. Review corrective actions with tracking &amp; monitoring of CoMan customer complaints. (D)
 </li>
 <li>
 Develop &amp; report CoMan Quality KPIs to the business to ensure that CoMan is compliant with PepsiCo standards. (E)
 </li>
 <li>
 Coordinate &amp; schedule external audits (AIB/GFSI) on CoMan facilities, review audit reports &amp; ensure that there is a solid action plan based on audit nonconformities. (E)
 </li>
 <li>
 Ensure that key food safety contingency protocols are compliant (e.g., ensure that mock recalls are conducted periodically&mdash;forward or backward&mdash;for effective product traceability if needed). (D)
 </li>
 <li>
 Train &amp; coach the CoMan team on PepsiCo food safety standards as well as product quality procedures. (E)
 </li>
 <li>
 Ensure the receiving of raw &amp; pack materials at the CoMan facility. Validate quantities delivered vs. delivery receipts/documents against the delivery schedule shared by the SP&amp;L team to ensure that CFI pays for what has been received as per the receiving key control.
 </li>
 <li>
 Ensure submission of material received on SAP &amp; ensure SAP records are updated for every delivery to enable manufacturing backflush.
 </li>
 <li>
 Validate raw material rejections at the time of receiving to avoid any manipulation by CoMan for selective receiving. Conduct double testing on potatoes to confirm the rejection reason.
 </li>
 <li>
 Coordinate the return of defective raw materials through validating quantities, defects &amp; quarantine.
 </li>
 <li>
 Ensure phasing of pricing (Gold) per material change on the ground through isolation, reporting &amp; proper consumption &amp; FG segregation.
 </li>
 <li>
 Conduct physical counts on raw materials &amp; share stock reports with SP&amp;L for proper production &amp; material planning to ensure smooth operations.
 </li>
 <li>
 Coordinate operational consumables &amp; ensure delivery of consumables from the spare parts store to CoMan in a timely manner to ensure smooth &amp; uninterrupted operations.
 </li>
 <li>
 Reconcile operational consumables &amp; consignments to validate consumption vs. standard rates to charge CoMan for extra consumption.
 </li>
 <li>
 Review product GRs on SAP to ensure that all products manufactured in the CoMan facility have been recorded on SAP for invoice issuing.
 </li>
 <li>
 Run MUV calculations based on the physical count of raw material &amp; FG; then validate actual consumption vs. BOMs on SAP to ensure that material consumption is not deviated from the standard.
 </li>
 <li>
 Calculate MUV deviations through material standard/period cost; then review with the Control team to charge CoMan on deviated consumption through CN.
 </li>
 <li>
 Process invoices, credit &amp; debit notes on Aqulla/NGDI &amp; match delivery records vs. GRs on SAP to ensure proper payment to CoMan for the exact amount of FG at the correct price.
 </li>
 <li>
 Verify quantities of material waste &amp; ensure that they are real waste to avoid any manipulation by CoMan &amp; waste collection suppliers. Ensure that waste is recorded on SAP on a daily basis as per GCS standards.
 </li>
 <li>
 Ensure that commercial weight is being fulfilled by CoMan packaging machines to ensure that there are no discrepancies.
 </li>
 <li>
 Coordinate FG deployment as per production &amp; deployment plans &amp; ensure that GRs match product receiving on SAP.
 </li>
 <li>
 Enter CoMan operational, quality &amp; performance/sustainability KPIs on the CoMan automation dashboard system for the Egypt BU.
 </li>
 <li>
 Enter AU, TE &amp; NE on the daily scorecard in line with the outstanding balance of CoMan from SAP records.
 </li>
 <li>
 Review &amp; validate the calculation of carton conversion into tons to verify the cost per carton vs. tons in the contract to ensure that CFI pays the proper rate as per the contract before PO release/amendments.
 </li>
 <li>
 Collect waste selling documents &amp; calculate waste refunds for CoMan by ingredient to ensure issuing of electronic invoices and/or debit notes according to toll manufacturing agreements.
 </li>
 <li>
 Review all BOMs of Gold phasing by ingredient &amp; consumption vs. standard to ensure no gain/loss of phased packaging material.
 </li>
 <li>
 Calculate stoppage claims per material &amp; conclude cost.
 </li>
 <li>
 Ensure that there are no near-to-expiry items in CoMan stock &amp; ensure that the raw material planning team takes action to move them from CoMan premises.
 </li>
 <li>
 Ensure that CoMan quality &amp; food safety is implemented in CoMan operations &amp; processes.
 </li>
 <li>
 Report daily downtime, material efficiency &amp; submit daily scorecards to be circulated with stakeholders.
 </li>
 <li>
 Ensure that the deployment plan is executed to avoid stoppages in CoMan due to high stock.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Food Safety Expereience
 </li>
 <li>
 Certified as a Safety Auditor
 </li>
 <li>
 Total Quality Approach
 </li>
 <li>
 Experience in Quality Control Management of similar position.
 </li>
 <li>
 Technical Knowledge of Quality Management System &amp; concepts.
 </li>
 <li>
 Knowledge of Statistical Process Control techniques.
 </li>
 <li>
 Strong interpersonal &amp; analytical skills
 </li>
 <li>
 Fluent English language
 </li>
 <li>
 Computer literate.
 </li>
 <li>
 in Chemistry or Food science / Technology
 </li>
 <li>
 Spent the last 3 years in a similar capacity
 </li>
 <li>
 Communication Skills
 </li>
 <li>
 Planning &amp; Organizing
 </li>
 <li>
 Problem Solving
 </li>
 <li>
 Excellent command of English language (Scientific English is a plus)
 </li>
 <li>
 Accuracy &amp; Attention to Details
 </li>
 <li>
 Internal / External Customer Focus
 </li>
 <li>
 Accountable, Assertive &amp; Adaptable
 </li>
 <li>
 Forward thinking, Motivating &amp; Growing people
 </li>
 <li>
 Collaborative &amp; living our values
 </li>
 </ul>
</div>

CoMan Operations Associate

Atrium

<div>
 
 Client Overview
 
 
 
 Our client is a dynamic workplace solutions provider, specializing in modern office environments. The company delivers innovative design and furniture solutions for diverse clients. They are looking to add an
 
 Office Manager
 
 to their team on a temp-to-hire basis. They are renowned for their collaborative culture and commitment to employee development.
 
 
 
 Salary/Hourly Rate
 
 
 
 $32/hr - $40/hr DOE
 
 
 
 Position Overview
 
 
 
 The Office Manager oversees the daily operations of the design showroom, ensuring efficient workflow and exceptional client experience. This role manages administrative functions, coordinates staff, and supports the Sales and Design teams.
 
 
 
 Responsibilities Of The Office Manager
 
 
 
 <ul>
 <li>
 Manage showroom operations and maintain a welcoming environment.
 </li>
 <li>
 Coordinate schedules, meetings, and showroom events.
 </li>
 <li>
 Oversee inventory and order supplies.
 </li>
 <li>
 Support the Sales and Design teams with administrative tasks.
 </li>
 <li>
 Prepare and review operational reports.
 </li>
 <li>
 Communicate with clients, vendors, and internal teams.
 </li>
 <li>
 Implement procedural improvements for efficiency.
 </li>
 <li>
 Ensure compliance with company policies and employment laws.
 
 
 </li>
 </ul>
 
 Required Experience/Skills For The Office Manager
 
 
 
 <ul>
 <li>
 2+ years in office management or administrative roles.
 </li>
 <li>
 Strong organizational and time management skills.
 </li>
 <li>
 Proficiency in Microsoft Office and database software.
 </li>
 <li>
 Excellent communication and active listening abilities.
 </li>
 <li>
 Experience managing records and information.
 </li>
 <li>
 Ability to prioritize tasks and solve problems.
 </li>
 <li>
 Knowledge of customer service principles.
 
 
 </li>
 </ul>
 
 Preferred Experience/Skills For The Office Manager
 
 
 
 <ul>
 <li>
 Experience in a design showroom or similar environment.
 </li>
 <li>
 Familiarity with ERP and accounting software.
 </li>
 <li>
 Background in supporting Sales or Design teams.
 </li>
 <li>
 Inherent interest in the arts, architecture, design, or similar.
 
 
 </li>
 </ul>
 
 Education Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree is required.
 </li>
 <li>
 A concentration in Art/Design is preferred.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).
 
 
 </li>
 </ul>
</div>

Office Manager

Greenshield Insurance Brokers LLC

Job Summary:The Assistant Manager &ndash; Motors &amp; Non-Motors Insurance is responsible for supporting the underwriting, policy administration, claims coordination, and client servicing of non-life insurance products, with a primary focus on motor insurance. This role ensures operational efficiency, regulatory compliance, and high-quality customer service while assisting in business growth and team supervision.Key ResponsibilitiesUnderwriting &amp; Policy Management<ul><li>Assist in underwriting general and motor insurance policies in line with company and insurer guidelines</li><li>Prepare and review quotations, proposals, endorsements, renewals, and cancellations</li><li>Coordinate with insurance companies for approvals, placements, and special terms</li></ul>Client &amp; Broker Servicing<ul><li>Act as a point of contact for clients, brokers, and internal stakeholders</li><li>Provide product guidance and resolve customer inquiries in a timely manner</li><li>Support retention initiatives and cross-selling opportunities</li></ul>Claims Coordination<ul><li>Assist clients with claim notification and documentation</li><li>Liaise with insurers, loss adjusters, and workshops to ensure smooth claim settlement</li><li>Monitor claim progress and provide regular updates to clients and management</li></ul>Operations &amp; Compliance<ul><li>Ensure compliance with regulatory requirements and company policies</li><li>Maintain accurate records, MIS reports, and documentation</li><li>Support audits and internal controls</li></ul>Team &amp; Management Support<ul><li>Support the Manager in supervising daily operations and workflow</li><li>Assist in training and mentoring junior staff</li><li>Participate in process improvement and efficiency initiatives</li></ul>Skills &amp; Competencies<ul><li>Strong knowledge of Motor Insurance products</li><li>Understanding of underwriting and claims processes</li><li>Excellent communication and client-handling skills</li><li>Strong organizational and analytical abilities</li><li>Ability to work under pressure and meet deadlines</li><li>Proficient in MS Office and insurance systems</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in business, Finance, Insurance, or a related field</li><li>5-6 years of experience in Motor &amp; Non- Motor Insurance</li><li>Relevant insurance certifications or licenses (preferred)</li></ul>Reporting To<ul><li>Manager &ndash; General &amp; Motor Insurance</li></ul>Interested applicants may send an email to reception@greenshield.aeThank you!Job Type: Full-timePay: AED8,000.00 - AED10,000.00 per monthWork Location: In person

Assistant Manager - Motors & Non-Motor Insurance

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