client operations manager

FinAcct Technologies Inc

<p>What We Offer</p><p>- Competitive salary ($38,000 - $42,000 based on experience)</p><p>- Fully remote position - work from anywhere in the US</p><p>- Direct access to the Founder - no layers of bureaucracy</p><p>- Growth opportunity - as the company scales, this role grows into a leadership position</p><p>- Diverse client portfolio across multiple industries</p><p>- Flexible contract-to-hire option available for the right candidate</p><p>Why This Role Matters</p><p>You won't be a cog in a machine. FinAcct is at an inflection point - we have a strong delivery team, a growing client base, and a clear path to scaling. What we need is someone in the US who can own the client experience, keep operations running smoothly, and help us grow. If you are looking for a role where you make a real impact from day one, this is it.</p><p>How to Apply</p><p>Send your resume and a brief note on why this role interests you. We value practical experience over credentials - tell us about the clients you have managed and the operations you have run.Requirements</p><p>Must Have:</p><p>- 2-5 years of experience in accounting operations, bookkeeping firm operations, or client account management</p><p>- Strong understanding of accounting/bookkeeping workflows and terminology</p><p>- Excellent written and verbal communication skills - you will be the voice of the company to clients</p><p>- Experience working with remote or offshore teams (India experience is a plus)</p><p>- Self-motivated and able to work independently with minimal supervision</p><p>- Proficiency with accounting software (QuickBooks, Xero) and standard business tools (Google Workspace, Excel)</p><p>- US-based with reliable internet and ability to work standard US business hours</p><p>Nice to Have:</p><p>- Experience in an outsourced accounting or BPO firm</p><p>- Background in client success, account management, or operations management</p><p>- Familiarity with industries we serve: restaurants, insurance, property management, CPA firms</p><p>- Experience with project management tools (Asana, Monday.com, etc.)</p><p>- Texas-based (preferred but not required for remote candidates)Client Onboarding</p><p>- Lead the onboarding process for new clients - kickoff calls, documentation, system setup</p><p>- Coordinate with India team managers to assign resources and establish workflows</p><p>- Ensure smooth transition from sales handoff to active service delivery</p><p>- Create and maintain onboarding checklists and process documentation</p><p>Operations &amp; Coordination</p><p>- Coordinate daily with India-based Operations Director and team managers</p><p>- Monitor service delivery quality and flag issues before they reach clients</p><p>- Track deliverables, deadlines, and client-specific requirements</p><p>- Support the Founder with proposals, pricing, and contract administration</p><p>Billing &amp; Administration</p><p>- Manage client invoicing, billing cycles, and payment follow-ups</p><p>- Maintain client records, contracts, and service agreements</p><p>- Handle basic administrative tasks for the US entity</p><p>- Prepare client reports and operational summaries as neededThe Role</p><p>As Client Operations Manager, you will be the primary communication bridge between our US clients and our India operations team. You will handle client onboarding, manage ongoing client relationships, oversee service delivery quality, and handle administrative operations including invoicing and billing. The Founder works closely with the India team on strategy and growth, and needs a trusted US-based professional to own the client experience.</p><p>Key Responsibilities</p><p>Client Management &amp; Communication</p><p>- Serve as the primary US-based point of contact for all client communications</p><p>- Conduct regular check-ins with clients to ensure satisfaction and address concerns</p><p>- Handle client inquiries, requests, and issue resolution in a timely manner</p><p>- Build and maintain strong client relationships across our portfolio of 15+ clientsAbout FinAcct Technologies</p><p>FinAcct Technologies is a growing outsourced accounting and bookkeeping firm serving US-based businesses across multiple industries including restaurants, insurance, property management, CPA firms, and SaaS companies. We combine US-based client management with a skilled delivery team in India to provide high-quality, cost-effective financial operations support.</p><p>We are looking for a Client Operations Manager to become the US-based point of contact for our clients, manage day-to-day operations, and coordinate with our India delivery team. This role is critical to our growth - you will be the face of FinAcct for our US clients.</p><p>Pay: $38,000.00 - $42,000.00 per year</p><p>Benefits:</p><ul><li>Flexible schedule</li></ul><p>Work Location: Remote</p>

Client Operations Manager

Sage Distribution

<p><b>Client Success &amp; Operations Manager</b></p><p><b>Role Purpose</b></p><p>The Client Success and Operations Manager serves as the primary operational partner for brands working with Cr&egrave;me Fulfillment. This role is responsible for onboarding new clients, managing daily operational communication, and ensuring that all fulfillment workflows run smoothly and efficiently.</p><p>This individual acts as the central bridge between warehouse operations, the Cr&egrave;me sales team, and brand partners. By proactively managing inventory communication, order flow, and operational setup, the Fulfillment Client Operations Manager ensures a high-touch, white-glove fulfillment experience for every brand partner.</p><p><b>Core Responsibilities</b></p><p><b>1. Brand Onboarding &amp; Implementation</b></p><p>This person will <b>own the operational onboarding of new warehouse clients.</b></p><p>Responsibilities include:</p><ul><li>Leading onboarding calls with new brand partners</li><li>Gathering operational requirements (SKUs, packaging, shipping requirements, integrations, etc.)</li><li>Coordinating system setup within the warehouse management system</li><li>Establishing receiving procedures and inventory protocols</li><li>Communicating fulfillment SLAs and operational expectations</li><li>Training brand partners on operational workflows and communication channels</li><li>Ensuring a smooth first inbound inventory delivery and first order shipment</li></ul><p>This role ensures every brand launch into the warehouse is <b>organized, professional, and frictionless.</b></p><p><b>2. Client Communication &amp; Relationship Management</b></p><ul><li>Serve as the <b>primary day-to-day operational contact</b> for warehouse clients</li><li>Respond quickly to emails and Slack messages</li><li>Provide <b>proactive</b> updates regarding inventory levels, inbound shipments, and order flow</li><li>Build strong relationships with brand partners through responsive, solution-oriented communication</li><li>Maintain high client satisfaction and trust</li></ul><p><b>3. Sales Team Collaboration</b></p><p>Because Cr&egrave;me combines <b>sales representation and fulfillment</b>, coordination between the two teams is critical.</p><p>This role will:</p><ul><li>Work closely with the <b>Cr&egrave;me sales team</b> on client management and inventory planning</li><li>Monitor stock levels (with Inventory Lead) to ensure sales teams have accurate availability information</li><li>Communicate potential inventory issues before they impact sales</li><li>Coordinate fulfillment requirements for retail partners and wholesale orders</li></ul><p><b>4. Fulfillment Operations Coordination</b></p><ul><li>Partner closely with Danny and the warehouse team to manage operational workflows</li><li>Monitor receiving schedules and order fulfillment timelines</li><li>Help resolve inventory discrepancies and shipment issues</li><li>Identify opportunities to improve operational efficiency</li></ul><p><b>5. Hands-On Warehouse Support</b></p><p>This role is based within the warehouse environment and requires a collaborative, team-first attitude.</p><p>During high-volume periods or operational emergencies, this person will support warehouse activities including:</p><ul><li>Receiving inventory</li><li>Breaking down cartons</li><li>Kitting and assembly projects</li><li>Picking and packing orders</li></ul><p>Cr&egrave;me Collective believes in <b>teamwork at every level</b>, and this role requires someone who leads by example.</p><p><b>Ideal Candidate Profile</b></p><p>Experience</p><ul><li>5&ndash;10 years experience in <b>operations, logistics, fulfillment, or client success</b></li><li>Experience in <b>3PL, retail distribution, beauty, or e-commerce fulfillment</b> strongly preferred</li><li>Experience onboarding new clients or managing operational implementations</li></ul><p>Skills</p><ul><li>Exceptional communication and customer service skills</li><li>Strong project management ability</li><li>Highly organized with strong attention to detail</li><li>Comfortable managing multiple stakeholders and priorities</li><li>Strong problem-solving mindset</li></ul><p>Personality Traits</p><ul><li>proactive</li><li>calm under pressure</li><li>collaborative</li><li>relationship-driven, customer service centric</li><li>operationally minded</li></ul><p><b>Reporting Structure</b></p><p>Reports to:</p><p><b>Director of Warehouse Operations (Danny)</b></p><p>Works closely with:</p><ul><li>Warehouse team</li><li>Sales team</li><li>Finance team</li><li>Brand partners</li></ul><p>Pay: $80,000.00 - $85,000.00 per year</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul><p>Work Location: In person</p>

Client success / Operations manager

ASPIRE 92 (SMC-PRIVATE) LIMITED

<p>Job Description:</p><p>Aspire 92 is seeking an experienced Online Platform Manager to oversee and enhance our digital and</p><p>Upwork-based operations supporting financial projects and client engagement. The ideal candidate</p><p>will combine strong financial knowledge with digital management expertise to ensure seamless</p><p>platform performance, efficient workflows, and client satisfaction.</p><p>Key Responsibilities:</p><ul><li>Manage and optimize online platforms, including Upwork, for financial and client operations.</li><li>Collaborate with finance, IT, and operations teams to improve efficiency and service quality.</li><li>Monitor analytics, performance metrics, and client interactions to drive improvement.</li><li>Coordinate with vendors and teams for platform updates, troubleshooting, and reporting.</li></ul><p>Requirements &amp; Qualifications:</p><ul><li>Bachelor&rsquo;s degree in Finance, Business, or related field (MBA preferred).</li><li>5+ years of experience in platform management within the finance or fintech sector.</li><li>Strong understanding of Upwork operations, client management, and reporting.</li><li>Proficiency with analytics tools, CRMs, and MS Excel.</li><li>Experience working with US-based clients is a plus.</li></ul><p>Skills:</p><ul><li>Detail-oriented and organized</li><li>Excellent communication and teamwork</li><li>Proactive and results-driven mindset</li></ul><p>Job Type: Full-time</p><p>Work Location: Hybrid remote in Karachi</p>

Online Platform Manager

Qventus

<p></p><div><div><p>On this journey for over 12 years, Qventus is leading the transformation of healthcare. We enable hospitals to focus on what matters most: patient care. Our innovative solutions harness the power of machine learning, generative AI, and behavioral science to deliver exceptional outcomes and empower care teams to anticipate and resolve issues before they arise.</p>
<p>
Our success in rapid scale across the globe is backed by some of the world's leading investors. At Qventus, you will have the opportunity to work with an exceptional, mission-driven team across the globe, and the ability to directly impact the lives of patients. We're inspired to work with healthcare leaders on our founding vision and unlock world-class medicine through world-class operations. #LI-JB1</p></div><p></p><p><br>
As a <b>Senior</b> <b>Implementation Success Partner</b>, you will lead and manage client implementations, serving as a strategic partner to healthcare organizations and ensuring successful delivery of Qventus solutions. This role will require close collaboration with clients, R&amp;D, and cross-functional teams to drive adoption, resolve challenges, and deliver measurable outcomes. You will play a hands-on role in managing day-to-day client operations, gathering feedback, and ensuring long-term success.</p><br>
<p></p>
<h2 class="jobSectionHeader"><b>
Key Responsibilities:</b></h2>
<ul>
<li><p><b>Day-to-Day Client Management</b>: Oversee daily operations at assigned clients, including running project management (PM) meetings and ensuring alignment across stakeholders.</p>
</li>
<li><p><b>Collaboration with Client Teams</b>: Set agendas for working groups, facilitate feedback sessions with client teams (e.g., RNs), and serve as the point of contact for Patient Concierge escalations.</p>
</li>
<li><p><b>Implementation Execution</b>: Guide clients through the implementation journey, from assessments and future-state design to configuration, training, and go-live support.</p>
</li>
<li><p><b>Feedback &amp; Resolution</b>: Gather client feedback on solutions, identify issues, and collaborate with R&amp;D to resolve problems while ensuring client satisfaction.</p>
</li>
<li><p><b>Documentation &amp; Standardization</b>: Develop and maintain standardized implementation documentation and training materials to improve processes and scalability.</p>
</li>
<li><p><b>Point of Contact for Support</b>: Serve as the primary escalation point and support contact for clients, addressing concerns and providing timely resolutions.</p>
</li>
<li><p><b>Value Creation &amp; ROI Validation</b>: Define and measure value-creation initiatives, validate ROI metrics, and help clients navigate their organizations to achieve and demonstrate measurable outcomes.</p>
</li>
<li><p><b>Training &amp; Enablement</b>: Deliver tailored training sessions to prepare client teams for solution adoption and provide ongoing support during and post-go-live.</p>
</li>
<li><p><b>Cross-Functional Collaboration</b>: Partner with R&amp;D, Product, and other internal teams to prioritize client needs and inform future solution enhancements.</p>
</li>
<li><p><b>Operational Oversight</b>: Align go-live schedules with organizational readiness, avoiding resource bottlenecks and ensuring seamless rollouts.</p><br>
<p></p>
</li>
</ul><h2 class="jobSectionHeader"><b>What We're Looking For:</b></h2>
<ul>
<li><p>5+ years of experience in implementation, client success, or project management, preferably within healthcare or enterprise SaaS environments.</p>
</li>
<li><p>Strong experience managing day-to-day operations for clients, running project management meetings, and setting agendas for cross-functional teams.</p>
</li>
<li><p>Exceptional communication and relationship-building skills, with the ability to engage with stakeholders at all levels.</p>
</li>
<li><p>Demonstrated ability to resolve escalations, manage competing priorities, and deliver polished, professional communications.</p>
</li>
<li><p>Analytical and problem-solving skills, with a track record of identifying issues, gathering feedback, and driving solutions.</p>
</li>
<li><p>Familiarity with healthcare operations and workflows.</p>
</li>
<li><p>A collaborative and detail-oriented mindset, with a focus on delivering results and creating value for clients.</p><br>
<p></p>
</li>
</ul><h2 class="jobSectionHeader"><b>It's a Plus if You Have&hellip;</b></h2>
<ul>
<li><p>Familiarity with AI-driven or machine-learning-powered solutions, especially in a healthcare context.</p>
</li>
<li><p>Background in change management, consulting, or organizational transformation.</p>
</li>
<li><p>Technical expertise in configuring enterprise software solutions.</p></li></ul><p></p><div><p><br>
</p><p>Qventus values diversity in its workforce and proudly upholds the principles of Equal Opportunity Employment . We welcome all qualified applicants and ensure fair consideration for employment without discrimination based on any legally protected characteristics, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age, pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, &quot;protected characteristics&quot;). Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
</p><p>Qventus participates in the E-Verify program as required by law and is committed to providing reasonable accommodations to individuals with disabilities in compliance with Americans with Disabilities Act (ADA). In compliance with the California Consumer Privacy Act (CCPA), Qventus provides transparency into how applicant data is processed during the application process. Candidate information will be treated in accordance with our candidate privacy notice.
</p><ul><li>Benefits and perks are subject to plan documents and may change at the company's discretion.
</li></ul><ul><li>Employment is contingent upon the satisfactory completion of our pre-employment background investigation and drug test.</li></ul></div></div>

Senior Implementation Success Partner

NexGen Home Loans Inc

<p>NexGen Home Loans is seeking a highly organized, detail-oriented, and client-focused <b>Client Operations Coordinator</b> to support the day-to-day operations of a growing mortgage business. This role will primarily support mortgage operations with responsibilities similar to a Loan Officer Assistant or Loan Processor, while also assisting with light real estate transaction support and administrative coordination.</p><p>The right person will help keep files organized, clients informed, deadlines on track, and transactions moving forward smoothly. This role is ideal for someone who is adaptable, coachable, meticulous, and tenacious &mdash; someone who genuinely cares about doing great work and putting the client first.</p><p><b>What You&rsquo;ll Do</b></p><ul><li>Support the mortgage pipeline from application to closing</li><li>Collect, organize, and review borrower documentation</li><li>Communicate with clients regarding outstanding items and next steps</li><li>Track deadlines, conditions, and loan milestones</li><li>Maintain accurate loan files and CRM records</li><li>Follow up with clients, title companies, insurance agents, lenders, and referral partners</li><li>Assist with file submission, processing support, and post-closing tasks</li><li>Provide light transaction coordination support related to real estate files</li><li>Help manage workflow, systems, checklists, and administrative tasks</li></ul><p><b>What We&rsquo;re Looking For</b></p><ul><li>Mortgage, real estate, loan processing, transaction coordination, or administrative experience preferred</li><li>Strong attention to detail and organizational skills</li><li>Excellent communication and follow-up</li><li>Ability to manage multiple tasks and deadlines</li><li>Comfortable in a fast-paced, entrepreneurial environment</li><li>Coachable, adaptable, and solutions-oriented</li><li>Professional, dependable, and proactive</li><li>Proficiency with CRM systems, Google Workspace, Microsoft Office, and digital file management tools preferred</li></ul><p><b>Who You Are</b></p><p>You are someone who always keeps the client&rsquo;s best interest at heart. You take pride in the details, follow through, and do not let things slip through the cracks. You are moldable, willing to learn, and resourceful enough to help solve problems and get the job done.</p><p><b>About NexGen Home Loans</b></p><p>NexGen Home Loans is a client-first business built on trust, communication, service, and doing what is right for the client. We believe details matter, follow-through matters, and the client experience matters. We are looking for someone who shares those values and wants to grow with the business over time.</p><p>Pay: From $18.00 per hour</p><p>Application Question(s):</p><ul><li>Do you have at least 1 year of experience in mortgage, real estate, transaction coordination, loan processing, or administrative operations support?</li><li>Are you comfortable managing multiple files, deadlines, and follow-up tasks at the same time?</li><li>Are you comfortable communicating with clients, title companies, insurance agents, and other transaction-related parties by phone, email, and text?</li><li>Are you available to work during standard business hours, Monday through Friday? </li></ul><p>Work Location: Hybrid remote in Oklahoma City, OK 73103</p>

Client Operations Coordinator

RealPage Inc

<div>Overview:
<div><p>
The Payment Recovery and Collections Manager is responsible for leading RealPage&rsquo;s collection and loss recovery operations within the Payment Operations organization. This role will support secure and compliant recovery efforts across RealPage&rsquo;s payment products, overseeing strategy and execution in ACH returns, failed payment recovery, chargebacks, and future credit/collections programs. This leader ensures that financial loss is minimized while maintaining strong customer and regulatory outcomes.</p></div><p></p><div><p><br>
The role requires strong analytical discipline, exceptional stakeholder communication, and a deep understanding of payment lifecycles and credit‑risk behaviors. They will lead a high-performing team of onshore Process Leads while maintaining accountability for the performance and accuracy of an offshore team. They balance people leadership and process optimization, serving as the bridge between strategic goals and technical excellence. They advocate for their team with internal and external stakeholders.</p></div><p></p><div><p><br>
The Payment Recovery &amp; Collections Manager serves as a key escalation point for complex recovery issues and contributes to broader Payment Operations objectives related to risk management, operational excellence, and client trust.</p></div>
Responsibilities:
<div><p>
Collections Strategy &amp; Risk Management</p></div><div><ul><li><p>
Develop and execute strategies that minimize financial exposure associated with unpaid balances, returns, disputes, and chargebacks.</p></li></ul></div><div><ul><li><p>
Oversee root‑cause analysis across failure types (e.g., NSF, fraud, administrative returns) to drive preventative measures.</p></li></ul></div><div><ul><li><p>
Partner with Risk, Legal, and Compliance to ensure adherence to NACHa, Reg E, card network rules, and state/federal collections laws.</p></li></ul></div><div><ul><li><p>
Implement monitoring mechanisms to identify emerging credit‑risk trends and proactively adjust workflows and staffing.</p></li></ul></div><div><p>
Team Leadership &amp; People Management</p></div><div><ul><li><p>
Manage, mentor, and develop 2&ndash;4 Process Leads and offshore teams as applicable, ensuring they have the resources to maintain their status as process authorities.</p></li></ul></div><div><ul><li><p>
Work closely with in-country direct management to oversee offshore Payments and Insurance Team&rsquo;s work as it relates to processes within their functional area.</p></li></ul></div><div><ul><li><p>
Foster a culture of accountability, innovation, and cross-functional collaboration.</p></li></ul></div><div><ul><li><p>
Conduct performance reviews, identify skill gaps, and implement professional development plans.</p></li></ul></div><div><p>
Partnership &amp; Quality Assurance</p></div><div><ul><li><p>
Provide &quot;dotted line&quot; leadership to an offshore data entry team, acting as second point of escalation (after Process Leads) for routine issues, and primary for crisis management.</p></li></ul></div><div><ul><li><p>
Work closely with in-country direct management to oversee offshore Payments and Insurance Team&rsquo;s work as it relates to processes within their functional area.</p></li></ul></div><div><ul><li><p>
Work with Process Leads to define and monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for the offshore team (e.g., turnaround time, error rates).</p></li></ul></div><div><ul><li><p>
Coordinate with other Operations Managers to ensure process handoffs and work is completed accurately and efficiently throughout the Operations Division.</p></li></ul></div><div><p>
Process Optimization &amp; Strategy</p></div><div><ul><li><p>
Work with Process Leads to map out workflows, identifying bottlenecks and opportunities for automation or streamlining.</p></li></ul></div><div><ul><li><p>
Develop and maintain Standard Operating Procedures (SOPs) to ensure consistency across both local and offshore teams.</p></li></ul></div><div><ul><li><p>
Implement data-driven reporting to track the overall health of the operations division.</p></li></ul></div><div><p>
Stakeholder Management</p></div><div><ul><li><p>
Act as the liaison between the operations division and internal departments (e.g., IT, Finance, Sales).</p></li></ul></div><div><ul><li><p>
Translate complex technical process updates into actionable insights for executive leadership.</p></li></ul></div><div><ul><li><p>
Work with banking partners and vendors to maintain service levels and remediate issues.</p></li></ul><p>
#LI-AP4</p><p>
#LI-REMOTE</p></div>
Qualifications:<p></p><div><p><br>
QUALIFICATIONS</p></div><div><ul><li><p>
5+ years in collections or recovery management, with at least 2 years in a people-leadership role.</p></li></ul></div><div><ul><li><p>
Strong working knowledge of ACH returns, NACHA rules, Reg E, card network dispute frameworks, and collections compliance requirements.</p></li></ul></div><div><ul><li><p>
Demonstrated success improving recovery rates, reducing losses, and optimizing operational workflows within a collections environment.</p></li></ul></div><div><ul><li><p>
Offshore Management: Proven experience managing BPO (Business Process Outsourcing) or offshore teams.</p></li></ul></div><div><ul><li><p>
Analytical Skills: Strong ability to interpret data and use it to drive process changes.</p></li></ul></div><div><ul><li><p>
Communication: Exceptional verbal and written communication skills, with the ability to manage teams across different time zones and cultures.</p></li></ul></div><div><ul><li><p>
Technical Savvy: Proficiency in MS Office, APIs, Salesforce, SharePoint</p></li></ul></div><p></p><div><p><br>
KNOWLEDGE/SKILLS/ABILITIES</p></div><div><ul><li><p>
Performance Coaching: The ability to manage high-level SMEs by providing technical feedback without micromanaging their expertise.</p></li></ul></div><div><ul><li><p>
Vendor &amp; Offshore Management: Skill in managing &quot;dotted line&quot; relationships, including maintaining KPIs and other performance standards.</p></li></ul></div><div><ul><li><p>
Strategic Planning: The ability to translate high-level company goals into daily operational tasks for both the local and offshore teams.</p></li></ul></div><div><ul><li><p>
Data Analysis: Proficiency in identifying trends within raw data to predict bottlenecks or staffing needs before they become critical.</p></li></ul></div><div><ul><li><p>
Complex Problem Solving: The mental agility to troubleshoot process breakdowns that involve multiple stakeholders and moving parts.</p></li></ul></div><div><ul><li><p>
Intercultural Fluency: The ability to communicate effectively and empathetically with an offshore team, ensuring they feel integrated into the company culture.</p></li></ul></div><div><ul><li><p>
Decision-Making Under Pressure: The capacity to make firm calls on process changes or escalations when deadlines are tight.</p></li></ul></div><div><ul><li><p>
Adaptability: The ability to pivot strategies quickly when technology or business requirements shift.</p></li></ul></div><div><ul><li><p>
Performance Metrics: Expert knowledge of KPI development, SLA management, and &quot;Business Process Outsourcing&quot; (BPO) governance.</p></li></ul></div><div><ul><li><p>
Operational Frameworks: Deep understanding of process improvement methodologies (e.g., Lean, Six Sigma, or Agile).</p></li></ul></div><div><ul><li><p>
Compliance &amp; Risk: Familiarity with data privacy laws and regulatory standards relevant to the rental industry.</p></li></ul></div><div><ul><li><p>
Software Proficiency: Knowledge of workflow automation tools, CRM/ERP systems, and advanced data visualization tools (like Power BI or Tableau).</p></li></ul></div><p></p><div><p><br>
Physical Demands and Working Conditions</p></div><div><p>
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must have the ability to operate a personal computer and express or exchange ideas by means of the spoken word. May be required to sit and/or stand for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. May be required to lift or move 10+ pounds</p></div>
Pay Range: USD $85,200.00 - USD $145,200.00 /Yr.</div>

Manager, Payment Operations Recovery - Remote

Sybrid Careers

<div>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 We are looking for a dynamic
 <strong>
  Manager
 </strong>
 to lead our call center operations, preferably in telecom or technical campaigns. The ideal candidate will have strong leadership skills, operational expertise, and a proven track record in managing teams and achieving KPIs.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead and manage overall call center operations
  </li>
  <li>
   Monitor and improve team performance
  </li>
  <li>
   Ensure service quality and operational efficiency
  </li>
  <li>
   Develop strategies to meet and exceed KPIs
  </li>
  <li>
   Coordinate with senior management for reporting and improvements
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience &amp; Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   4&ndash;5 years of relevant call center experience (telecom or technical campaigns preferred)
  </li>
  <li>
   Educational background in Telecom, Electrical, Software Engineering, or Computer Science
  </li>
  <li>
   Strong leadership and team management skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive salary package
  </li>
  <li>
   Career growth opportunities
  </li>
  <li>
   Professional and dynamic work environment
  </li>
 </ul>
</div>


Manager – Call Center Operations

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