client partner

Angell Solutions

<div><h3 class="jobSectionHeader">Summary</h3><h3 class="jobSectionHeader">
Advance Your Career as a Client Care &amp; Showing Partner</h3>
Embrace a role where your talents are recognized, nurtured, and positioned for lasting success. As a Client Care / Showing Partner, you&rsquo;ll have the unique chance to collaborate with and learn from the top 20% of real estate experts across North America. Join a motivated, high-performing team dedicated to sharpening your skills and fast-tracking your professional growth.
This opportunity is more than just a position &mdash; it&rsquo;s a springboard for your future achievements.
We provide you with tested systems, detailed step-by-step workflows, expert mentorship, practical training, and continuous support to ensure your success. Bring your enthusiasm, professionalism, and dedication, and we&rsquo;ll help you build confidence, enhance your abilities, and unlock lasting opportunities within the real estate sector.
Your growth extends well beyond this role &mdash; offering a clear and rewarding path for career progression. As you advance, you&rsquo;ll enjoy:<ul><li>
Revenue Sharing Programs</li><li>
Comprehensive Health Benefits</li><li>
Performance-Based Incentives</li><li>
Wealth-Building and Vesting Opportunities</li><li>
The Option to Pursue a Real Estate License (if desired)</li></ul>
You&rsquo;ll play a key role in guiding clients to their ideal homes while gaining priceless experience and mentorship to forge an unlimited career trajectory.
If you&rsquo;re eager to learn quickly, expand your skill set, and join a premier team &mdash; this is your moment.<h3 class="jobSectionHeader">
Responsibilities</h3><h3 class="jobSectionHeader">
Responsibilities &mdash; What You&rsquo;ll Do to Build Momentum &amp; Start Winning Fast</h3>
If you&rsquo;re licensed and hungry for more &mdash; more production, more confidence, more support, more income &mdash; this is where it happens. We&rsquo;ll plug you into a proven success pathway with daily mentorship, structured learning, and the exact playbook top agents use to win.
Here&rsquo;s how you&rsquo;ll build skill, confidence, and results from day one:<ul><li>
Launch Strong with PLACE New Agent Training 
Master the foundational skills and daily activities that lead directly to closings through our step-by-step onboarding experience.</li><li>
Partner with Top-Producing Agents in the Field 
Learn by doing &mdash; accompany clients on home tours, observe expert communication, and practice proven systems that convert buyers to clients.</li><li>
Guide Clients with Confidence 
Listen, learn, and refine each buyer&rsquo;s search while delivering insight, clarity, and professional support that builds trust and loyalty.</li><li>
Write and Negotiate Offers Like a Pro 
We&rsquo;ll teach you how to write winning offers and negotiate from strength so your clients &mdash; and your commissions &mdash; are protected.</li><li>
Generate Consistent Leads (10+ Hours Weekly) 
Follow our lead generation plan to keep your pipeline full and your opportunities growing &mdash; no guesswork, no anxiety, no &ldquo;where is my next client coming from?&rdquo;</li><li>
Skill-Up Every Week 
Participate in team script practice, coaching, and training that sharpen your communication, boost your confidence, and increase your conversion rate.</li><li>
Grow Faster with 1:1 Coaching &amp; Mentorship 
You&rsquo;ll never be on your own &mdash; weekly coaching and Partner Calls ensure you stay on track and in momentum.</li><li>
Be Part of a High-Performance, High-Support Culture 
Work inside a collaborative team that builds each other up, celebrates wins, pushes for excellence, and moves together.</li><li>
Track Progress with PLACE Technology 
Stay focused, organized, and empowered with tools that show you exactly where to put your time to get the biggest results.</li></ul><h3 class="jobSectionHeader">
Qualifications</h3><h3 class="jobSectionHeader">
Qualifications &mdash; Who Thrives in This Role</h3>
You&rsquo;re someone who genuinely enjoys people &mdash; listening, connecting, guiding, and supporting them through big decisions. You take pride in creating positive experiences and building meaningful, professional relationships. You&rsquo;re committed to growing your real estate career and developing strong communication and leadership skills along the way.
You Are:<ul><li>
People-Oriented &mdash; you love working with clients and building trust</li><li>
Positive, Warm, and Friendly &mdash; clients feel comfortable and understood around you</li><li>
Comfortable Driving Throughout the Day &mdash; you enjoy being out in the field</li><li>
Skilled at Understanding Needs &mdash; you listen closely and help clients clarify what they want</li><li>
Learning-Based &amp; Coachable &mdash; you&rsquo;re excited to practice scripts, learn systems, and improve continuously</li><li>
Ambitious &mdash; you have big goals and a history of following through</li><li>
A High School Graduate</li><li>
A Licensed Real Estate Professional (or willing to obtain your license quickly)</li></ul>
If you&rsquo;re someone who thrives when helping others, enjoys an active and rewarding workflow, and wants to build a career with real upward mobility &mdash; you&rsquo;ll feel right at home here.<h3 class="jobSectionHeader">
About-our-team</h3><h3 class="jobSectionHeader">
About Our Team &mdash; Where High Standards Meet High Support</h3>
We are a high-performing real estate team powered by PLACE, the industry&rsquo;s leading business services and technology platform that supports the top agents in North America. PLACE is broker-agnostic, which means our success systems, coaching, and tools are built around people and performance, not a logo.
When you join us, you gain access to a level of support most agents never experience, including:<ul><li>
In-house marketing and design services to elevate your brand and listings</li><li>
Daily live professional development &amp; skill-building workshops</li><li>
Next-level technology that streamlines up to 75% of your daily tasks &mdash; so you can focus on clients and income</li><li>
A proven career growth model with opportunities to earn revenue share, growth share, and long-term wealth</li><li>
A team culture that values collaboration, learning, accountability, and winning together</li></ul>
We don&rsquo;t just want you to succeed &mdash; we invest in your success. 
Here, you gain the coaching, structure, mentorship, and leverage to build a business that is scalable, stable, and truly yours.
This is where you think bigger, grow faster, and build a career with no ceiling.</div>

Client Care/ Showing Partner

Brainvire Infotech Pvt. Ltd

Please find below Job Description for your review and let us know if any correction required.Job Description &ndash; Customer Success Manager (E-commerce / ERP)Position: Customer Success Manager (CSM)Experience: 10&ndash;15 Years Location: Dubai -UAE Department: Customer Success / Account ManagementAbout the RoleWe are seeking an experienced Customer Success Manager with 10&ndash;15 years of experience in managing enterprise customers and delivering successful digital transformation initiatives. The ideal candidate should possess strong expertise in E-commerce / ERP implementations, customer relationship management, stakeholder engagement, and post-sales account growth.The Customer Success Manager will act as a trusted advisor to clients, ensuring successful project delivery, customer satisfaction, adoption of solutions, and long-term business partnerships.Key ResponsibilitiesCustomer Relationship Management<ul><li>Serve as the primary point of contact for strategic customer accounts.</li><li>Build and maintain strong relationships with key stakeholders, decision-makers, and executive sponsors.</li><li>Conduct regular business reviews and success planning sessions with customers.</li><li>Understand customer business objectives and align solutions to achieve desired outcomes.</li></ul>Project &amp; Delivery Governance<ul><li>Collaborate with project managers, delivery teams, and solution architects to ensure successful execution of E-commerce and ERP projects.</li><li>Monitor project health, milestones, risks, dependencies, and customer satisfaction.</li><li>Drive issue resolution and escalation management when required.</li><li>Ensure successful onboarding, adoption, and utilization of implemented solutions.</li></ul>Customer Success &amp; Retention<ul><li>Develop customer success plans and track measurable business outcomes.</li><li>Identify opportunities to improve customer engagement and product adoption.</li><li>Drive customer retention, renewals, and long-term partnership growth.</li><li>Monitor customer health metrics and proactively address concerns.</li></ul>Strategic Account Growth<ul><li>Identify upselling, cross-selling, and expansion opportunities across existing accounts.</li><li>Work closely with Sales, Pre-Sales, and Delivery teams to support account growth initiatives.</li><li>Assist customers in defining digital transformation roadmaps and future enhancements.</li></ul>Process &amp; Governance<ul><li>Establish account governance frameworks and communication plans.</li><li>Prepare executive-level reports, customer success metrics, and business performance reviews.</li><li>Ensure adherence to service-level agreements (SLAs) and contractual commitments.</li></ul>Required Skills &amp; Experience<ul><li>10&ndash;15 years of experience in Customer Success, Account Management, Program Management, or Client Partner roles.</li><li>Strong experience managing enterprise customers across E-commerce / ERP projects.</li><li>Proven experience handling large-scale digital transformation engagements.</li><li>Strong stakeholder management and executive communication skills.</li><li>Experience managing multiple customer accounts simultaneously.</li><li>Strong understanding of project lifecycle management and delivery governance.</li><li>Ability to identify business opportunities and drive account growth.</li></ul>Preferred Domain Experience<ul><li>E-commerce Platforms (Adobe Commerce/Magento, Shopify, BigCommerce, WooCommerce, CommerceTools, etc.)</li><li>ERP Solutions (Odoo, SAP, Microsoft Dynamics, Oracle ERP, NetSuite, etc.)</li><li>Omnichannel Commerce, Digital Transformation, CRM, and Business Process Automation initiatives.</li></ul>Soft Skills<ul><li>Excellent communication and presentation skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Customer-first mindset with strong business acumen.</li><li>Leadership and team collaboration skills.</li><li>Ability to influence stakeholders at all organizational levels.</li></ul>Educational Qualification<ul><li>Bachelor's degree in Engineering, Computer Science, Information Technology, Business Administration, or related field.</li><li>MBA or relevant certifications in Customer Success, Project Management, ERP, or E-commerce will be an added advantage.</li></ul>Travel Requirement<ul><li>This role may require frequent travel across the GCC based on client engagements, project reviews, business meetings, workshops, and relationship management activities.</li><li>The candidate should be comfortable visiting customer locations and managing on-site stakeholder interactions whenever required.</li></ul>Success Metrics<ul><li>Customer Satisfaction (CSAT) &amp; Net Promoter Score (NPS)</li><li>Customer Retention &amp; Renewal Rate</li><li>Revenue Growth from Existing Accounts</li><li>Project Success &amp; Delivery Metrics</li><li>Customer Adoption &amp; Engagement Levels</li><li>Executive Stakeholder Satisfaction</li></ul>Ideal Candidate Profile: A seasoned customer-facing professional who can effectively bridge customers, delivery teams, and business stakeholders while driving successful ERP / E-commerce engagements, customer retention, and account growth.Pay: AED12,000.00 - AED15,000.00 per monthWork Location: In person

Customer Success Manager

Career Launch AI

<div><h2 class="jobSectionHeader">Investment Banking Analyst (Full-Time / Internship)</h2>
Career Launch AI (Talent Platform &amp; Staffing Partner) 
Location: San Francisco, United States (Hybrid) 
Employment Type: Full-Time or Internship 
Experience Level: Entry-Level to Early Career<h2 class="jobSectionHeader">
About Career Launch AI</h2>
Career Launch AI is a talent platform that connects high-potential candidates with opportunities across investment banking, private equity, venture capital, and high-growth companies. We partner with a network of employers to place candidates into roles aligned with their skills and career goals.
By applying, candidates are considered not only for this role, but for 120+ active opportunities within our partner network.<h2 class="jobSectionHeader">
Role Overview</h2>
We are seeking motivated and detail-oriented candidates for an Investment Banking Analyst role within our partner network. This position offers hands-on exposure to financial analysis, deal execution, and client advisory.
Candidates will support senior professionals across live transactions, gaining experience in valuation, market research, and investment strategy.<h2 class="jobSectionHeader">
Key Responsibilities</h2><ul><li>
Build and maintain financial models for valuation and investment analysis</li><li>
Support deal sourcing and pipeline management to track opportunities</li><li>
Conduct market research and industry analysis to identify trends</li><li>
Assist in due diligence processes and transaction execution</li><li>
Prepare pitch books, presentations, and client materials</li><li>
Analyze financial statements and performance metrics</li><li>
Collaborate with internal teams and external stakeholders</li><li>
Track and report on KPIs and deal progress</li><li>
Maintain compliance with relevant financial regulations and internal policies</li></ul><h2 class="jobSectionHeader">
Required Qualifications</h2><ul><li>
Bachelor&rsquo;s degree (or in progress) in Finance, Economics, Business, or related field</li><li>
Strong understanding of financial modeling, valuation, and accounting principles</li><li>
Proficiency in Excel and PowerPoint</li><li>
Strong analytical and problem-solving skills</li><li>
Excellent written and verbal communication abilities</li><li>
Ability to manage multiple priorities in a fast-paced environment</li></ul><h2 class="jobSectionHeader">
Preferred Qualifications</h2><ul><li>
Prior internship or experience in investment banking, consulting, or finance</li><li>
Familiarity with DCF, comparable company analysis, and transaction modeling</li><li>
Experience supporting client-facing presentations</li><li>
Interest in capital markets, M&amp;A, or private investments</li></ul><h2 class="jobSectionHeader">
Compensation &amp; Benefits</h2><ul><li>
Competitive base salary (varies by placement and experience)</li><li>
Performance-based incentives (where applicable)</li><li>
Hybrid work flexibility (role-dependent)</li><li>
Professional development and training opportunities</li></ul><h2 class="jobSectionHeader">
Work Environment</h2><ul><li>
Hybrid work model (New York-based roles may require in-office presence)</li><li>
Fast-paced, performance-driven environment</li><li>
Collaborative, team-oriented culture</li></ul><h2 class="jobSectionHeader">
Equal Opportunity Statement</h2>
Career Launch AI and its partner companies are equal opportunity employers. We evaluate all applicants based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, disability, or any other protected status.<h2 class="jobSectionHeader">
Important Transparency Notice</h2>
Career Launch AI operates as a staffing and talent placement platform. 
By applying, you consent to being considered for this role and other relevant opportunities within our partner network.<h2 class="jobSectionHeader">
How to Apply</h2>
Submit your application through LinkedIn. Qualified candidates will be contacted regarding next steps, which may include screening and interviews with partner firms.
#Workwolf</div>

Investment Banker

AlphaRidge

About the RoleAlphaRidge is hiring a Lead Engineer to own architecture standards, security operations enablement, core tooling and automations, procurement and vendor orchestration, and high-severity technical escalation. You will lead complex infrastructure and security initiatives across client environments, partner with our NOC and SOC teams to keep monitoring and alerting pipelines operational, manage hardware/software procurement and licensing lifecycles, and continuously improve how our service desk and SOC/NOC workflows run through strong tooling, runbooks, and integrations.What You'll DoArchitecture &amp; Engineering<ul><li>Design and evolve reference architectures for client environments (network, identity, endpoint, cloud).</li><li>Lead complex networking/firewall initiatives (Fortinet, SonicWall), including HA failover configurations, firmware upgrades, and execute cutovers with validated test plans.</li><li>Translate requirements into secure, supportable technical standards and documentation.</li><li>Own external vulnerability scanning programs and deliver actionable client-facing reports on findings and remediation.</li><li>Design and quote client network builds (Fortinet/Azure), including point-based licensing and SFP/hardware specifications.</li></ul>Security Operations Enablement<ul><li>Partner with the NOC and SOC to ensure telemetry and alerting are correctly configured and operational (e.g., Defender/SIEM pipelines, Huntress MDR/ITDR).</li><li>Review policies against Microsoft standards and produce actionable recommendation sets.</li><li>Support SOC/NOC event management workflows, escalation paths, and automation roadmap.</li><li>Enable MDR/ITDR vendor pilots and rollouts (e.g., Huntress, Defender); coordinate enablement across client environments.</li><li>Lead post-incident reviews (PIR/post-mortems), document root cause, and drive SOP updates to prevent recurrence.</li><li>Serve as cybersecurity control partner to executive/CISO leadership on strategy, compliance requirements, and baseline security stack decisions.</li></ul>Tool Stack, Integrations, and Automation<ul><li>Own PSA/RMM technical operations (Halo PSA, Ninja RMM): configuration, integrations, runbooks, and reporting.</li><li>Drive automation initiatives (e.g., identity verification workflows, admin runbooks) to reduce manual service desk effort.</li><li>Manage tool selection, subscriptions, and cost/performance tradeoffs for internal and client-facing tools.</li></ul>Escalation &amp; Incident Stabilization<ul><li>Act as final escalation for complex incidents; approve high-impact changes/hotfixes and clear blockers.</li><li>Partner with service delivery leadership to drive post-incident stabilization and prevent recurrence.</li></ul>Project Engineering<ul><li>Scope and estimate technical work; build technical project plans, validate SOWs and pricing models, and guide resource execution.</li><li>Support new client onboarding and major migrations/cutovers (including SharePoint and device management migrations) with strong readiness and change control.</li><li>Participate in the PM escalation matrix and maintain tracking for active projects to ensure delivery cadence and accountability.</li></ul>What Success Looks Like<ul><li>Client environments operate on clear standards with fewer repeat incidents.</li><li>PSA/RMM/SIEM integrations are stable and reduce manual toil.</li><li>High-severity escalations stabilize quickly with clear decisions and clean handoffs.</li><li>Automation and runbooks measurably reduce service desk friction and improve security posture.</li><li>Procurement and quoting workflows are repeatable and gated, with clean SKU/term enforcement and minimal revenue leakage.</li><li>Post-incident reviews produce documented root causes and SOP improvements that prevent recurrence.</li></ul>Required Qualifications<ul><li>7+ years in technical leadership, systems/network engineering, or security engineering in a client-facing services environment (MSP/MSSP a plus).</li><li>Hands-on expertise with Microsoft 365 / Entra ID / Defender ecosystem and modern endpoint and identity security concepts.</li><li>Strong networking and firewall fundamentals (Fortinet, SonicWall); experience leading HA deployments, firmware upgrades, cutovers, and validating DR/network routing.</li><li>Experience operating or integrating PSA/RMM/SIEM tooling (runbooks, workflows, reporting).</li><li>Excellent documentation and communication skills, with the ability to translate technical decisions into operationally usable runbooks.</li><li>Experience with hardware/software procurement, vendor quoting, licensing lifecycle management, and subscription term enforcement.</li><li>Proven ability to manage engineer workloads, scheduling, and resource allocation across concurrent client engagements.</li></ul>Preferred Qualifications<ul><li>Experience with Azure networking, AVD/Citrix migrations, and cloud security telemetry.</li><li>Experience building automation tools/workflows that correlate alerts across multiple systems.</li><li>Experience defining escalation paths and incident stabilization processes for service teams.</li><li>Familiarity with MDR/ITDR platforms (Huntress, Defender) and experience running vendor pilots and rollout enablement.</li><li>Experience conducting external vulnerability scans and translating findings into client-ready remediation reports.</li><li>Experience leading post-incident reviews (PIR/post-mortems) and driving SOP improvements from findings.</li><li>Experience coordinating IT onboarding/offboarding workflows with HR, including access provisioning/deprovisioning and asset management.</li></ul>Pay: $95,000.00 - $105,894.95 per yearWork Location: Remote

Lead Engineer

<div><h2 class="jobSectionHeader">Investment Banking Analyst (Full-Time / Internship)</h2>
Career Launch AI (Talent Platform &amp; Staffing Partner) 
Location: New York, NY, United States (Hybrid) 
Employment Type: Full-Time or Internship 
Experience Level: Entry-Level to Early Career<h2 class="jobSectionHeader">
About Career Launch AI</h2>
Career Launch AI is a talent platform that connects high-potential candidates with opportunities across investment banking, private equity, venture capital, and high-growth companies. We partner with a network of employers to place candidates into roles aligned with their skills and career goals.
By applying, candidates are considered not only for this role, but for 120+ active opportunities within our partner network.<h2 class="jobSectionHeader">
Role Overview</h2>
We are seeking motivated and detail-oriented candidates for an Investment Banking Analyst role within our partner network. This position offers hands-on exposure to financial analysis, deal execution, and client advisory.
Candidates will support senior professionals across live transactions, gaining experience in valuation, market research, and investment strategy.<h2 class="jobSectionHeader">
Key Responsibilities</h2><ul><li>
Build and maintain financial models for valuation and investment analysis</li><li>
Support deal sourcing and pipeline management to track opportunities</li><li>
Conduct market research and industry analysis to identify trends</li><li>
Assist in due diligence processes and transaction execution</li><li>
Prepare pitch books, presentations, and client materials</li><li>
Analyze financial statements and performance metrics</li><li>
Collaborate with internal teams and external stakeholders</li><li>
Track and report on KPIs and deal progress</li><li>
Maintain compliance with relevant financial regulations and internal policies</li></ul><h2 class="jobSectionHeader">
Required Qualifications</h2><ul><li>
Bachelor&rsquo;s degree (or in progress) in Finance, Economics, Business, or related field</li><li>
Strong understanding of financial modeling, valuation, and accounting principles</li><li>
Proficiency in Excel and PowerPoint</li><li>
Strong analytical and problem-solving skills</li><li>
Excellent written and verbal communication abilities</li><li>
Ability to manage multiple priorities in a fast-paced environment</li></ul><h2 class="jobSectionHeader">
Preferred Qualifications</h2><ul><li>
Prior internship or experience in investment banking, consulting, or finance</li><li>
Familiarity with DCF, comparable company analysis, and transaction modeling</li><li>
Experience supporting client-facing presentations</li><li>
Interest in capital markets, M&amp;A, or private investments</li></ul><h2 class="jobSectionHeader">
Compensation &amp; Benefits</h2><ul><li>
Competitive base salary (varies by placement and experience)</li><li>
Performance-based incentives (where applicable)</li><li>
Hybrid work flexibility (role-dependent)</li><li>
Professional development and training opportunities</li></ul><h2 class="jobSectionHeader">
Work Environment</h2><ul><li>
Hybrid work model (New York-based roles may require in-office presence)</li><li>
Fast-paced, performance-driven environment</li><li>
Collaborative, team-oriented culture</li></ul><h2 class="jobSectionHeader">
Equal Opportunity Statement</h2>
Career Launch AI and its partner companies are equal opportunity employers. We evaluate all applicants based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, disability, or any other protected status.<h2 class="jobSectionHeader">
Important Transparency Notice</h2>
Career Launch AI operates as a staffing and talent placement platform. 
By applying, you consent to being considered for this role and other relevant opportunities within our partner network.<h2 class="jobSectionHeader">
How to Apply</h2>
Submit your application through LinkedIn. Qualified candidates will be contacted regarding next steps, which may include screening and interviews with partner firms.
#Workwolf</div>

IntouchCX

About IntouchCX
 
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.
 
About the Job
 
Are you looking for an exciting new challenge? IntouchCX is looking for you!
 
As one of the world’s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.
 
We’re hiring a Director of Operations to be involved in all facets of the contact center operations including hiring, training, quality control, reporting, performance optimization and partner services. Our ideal candidate is a fearless leader with a drive to deliver extraordinary results.
 
As Director of Operations, You Will…
 
<ul>
<li>Drive “best practices” in all areas of responsibility</li>
<li>Ensure proper planning, staffing, training and development is achieved across all teams</li>
<li>Be responsible for ramp-up drives and goals</li>
<li>Create action plans for continuous growth and improvement, business development and client satisfaction</li>
<li>Drive results and performance optimization through client specific internal KPIs and financials, while ensuring Service Level Agreements are met with optimum quality and service</li>
<li>Direct and audit to ensure adherence to corporate policies and processes, while honoring client specific policies & processes</li>
<li>Support and drive the IntouchCX culture within teams and at our campuses, while also integrating partner culture</li>
<li>Motivate and inspire teams, while building trusting relationships throughout the organization</li>
<li>Develop and execute motivational incentives on the floor</li>
<li>Partner with stakeholders across the organization in a collaborative manner to ensure consistency within Operations</li>
<li>Maintain close auditing cadence through reporting, observations and personal contact</li>
<li>Work directly with Operations Workforce Optimization teams to deliver client staffing requirements</li>
</ul>
As Director of Operations, You Have…
 
<ul>
<li>Post-secondary diploma or degree with a major in Business</li>
<li>7 - 9 years of experience in contact center leadership, including managing cross-functional teams</li>
<li>5 years of relevant experience in client relationship management</li>
<li>Experience in analyzing/influencing profit & loss statements and performing cost analysis</li>
<li>Experience with maintaining and developing operational statistics, financial management information and results reporting</li>
<li>Excellent communication skills (listening, verbal and written) with the ability to communicate with various positions and departments</li>
<li>Excellent organizational and time management skills with the ability to work under tight deadlines</li>
<li>The ability and motivation to meet program and internal business KPIs</li>
<li>The ability to implement change and innovation throughout teams</li>
</ul>

Director of Operations

Terracon Consultants Inc

<ul><li>Las Vegas, Nevada</li>
<li>Job ID 1700</li>
<li>United States</li></ul>
 <div><div><div><div>General Responsibilities:</div>
<div>Provide project delivery support including document control and administration, project tracking, project quality and consistency, and drafting communications resulting in great client experience. Determines the safest, most efficient way to dispatch employees and/or equipment to project sites. Receives and manages incoming service requests (internal and external) to dispatch appropriately trained staff for the assignment. Dispatchers multitask with strong communication skills, maintaining efficient operations while ensuring that resources are scheduled when requested and directed where they are most needed.
</div><div>Essential Roles and Responsibilities:</div>
<div>Dispatcher:
<ul><li><div>Answer and manage incoming communications (calls, emails, texts) and dispatch equipment and/or employees with appropriate skills or certifications to precise locations at necessary times.</div>
</li><li><div>Learn to prioritize projects and manage logistics according to urgency and importance, utilizing negotiation skills when conflicts arise.</div>
</li><li><div>Relay information and instruction to employees, their managers, and other project stakeholders (client, contractors, etc.) as appropriate.</div>
</li><li><div>As the hub for the department, maintain communication with field units to coordinate and prioritize schedules.</div>
</li><li><div>Dispatch in an incident and injury free manner consistent with Terracon&rsquo;s guidelines to keep the care and concern of employees a priority.</div>
</li><li><div>Communicate effectively with customers, employees, and leaders.</div>
</li><li><div>Develop negotiation strategies to manage resource conflicts among employees, clients and office/regional leadership team.</div>
</li><li><div>Use materials dashboard, CMELMS and other tools to effectively distribute employees and balance workload.</div>
</li><li><div>Support other office duties, if needed, and work with others to meet deadlines.</div>
</li><li><div>Follow safety rules and practices and other safety requirements for all projects. Performs pre-task planning prior to executing work. Report any safety issues or concerns to management.</div>
</li><li><div>Be responsible for maintaining quality standards on all projects.</div>
</li>Perform other duties as assigned. 
<li>
 
</li></ul>Project Coordinator:
<ul><li>Coordinate document processes and systems to support control and availability of project and client documentation to local office/operations including tracking &amp; routing of documentation.</li>
<li>Partner with financial analysts/ accountants and the project team to review, track and provide updates on proposal and project status/milestones, project billing, budgets, and timelines/ schedules to ensure contract requirements and management policies are being followed.</li>
<li>Partner with financial analysts/ accountants and the project team to draft reports, templates, proposals, fee estimates, and change orders for projects.</li>
<li>Draft communications &amp; documentation and perform updates to systems including TerraNet and CRM.</li>
<li>Partner with financial analysts/ accountants and the project team to support management of project Work in Progress (WIP), invoicing and Accounts Receivable (AR).</li>
<li>Schedule/coordinate utility locating services and clearances as needed for projects.</li>
<li>Perform other engineering support tasks including development of drawings and directives for proposed boring and test pit locations and plans, preparation of boring and test pit logs and coordination of drilling, and field classification of soil and rock samples, as directed.</li>
<li>Schedule and communicate with the client regarding project report status, delivery schedule, system access.</li>
<li>Coordinate client opportunities/requests for proposals, task and change orders to offices including providing clarification of key project and client requirements.</li>
Promote and provide training and coaching to Operations on the use of Terracon client programs and systems. 
<li>
 
</li></ul>Document Control
<ul><li>Provide document control for projects per established processes to ensure adherence to quality standards and project requirements.</li>
<li>Partner with financial analysts/ accountants and the project team to review project billing activity to ensure compliance with contract requirements and management policies.</li>
<li>Track and route documents into internal and/or external systems complying with client protocols and requirements.</li>
<li>Collaborate with local office/operations to complete document compliance of projects, aligned with scope and within schedule.</li>
<li>Provide a variety of project support related tasks involving document management.</li>
<li>Manage document processes and systems to support control and availability of project and client documentation to local office/operations.
</li></ul>Project Delivery Support
<ul><li>Assist and support for overall project delivery (cost, schedule, quality, information, contracts) on multiple project assignments.</li>
<li>Partner with financial analysts/ accountants and the project team to assist with oversight of management and tracking of budgets and schedules.</li>
<li>Works with client to access and work within external systems, if applicable and required.</li>
<li>Schedule and communicate with the client regarding project report status and delivery schedule.</li>
<li>Receive, process and forward client opportunities/requests for proposals and task orders to offices to initiate proposal process or work authorization and follow-up as needed.</li>
<li>Coordinate proposal/opportunity response with local offices, including coaching them on key client requirements</li>
<li>Maintain spreadsheets or other tracking systems regarding status of proposals and projects.</li>
<li>Assist with updates to TerraNet resource sites and/or CRM with client specific requirements, templates, communication, etc., related to scope, pricing, delivery, quality, as well as maintain and update key client contacts associated with the account.</li>
<li>Interact with key client contacts as needed or as directed.</li>
<li>Keep appropriate project team members informed of status, delivery issues, and other areas as needed.</li>
<li>Maintain updates to project status including timelines and deliverable dates and financial data.</li>
<li>Works with offices to ensure that client specific requirements are understood and followed.</li>
<li>Works with offices on change order requests to ensure timely delivery to client and approval.</li>
<li>Partner with financial analysts/accountants and the project team to support proposal and project registration setup as needed.</li>
<li>Work with NAM to develop/maintain any Program Manual or related documents.</li>
<li>Support project/program leadership with client communication plans.</li>
<li>Maintain, communicate, and track milestones to project team.</li>
<li>Support project/program manager with resource management and resource assignment.</li> 
</ul> 
Compass Delivery Focus
<ul><li>Maintains and updates project or program-level Compass, as applicable.</li>
<li>Provides training and coaching to operational project managers and team members on the use and applicability of Compass to enhance the Client Experience.</li>
<li>Works directly with Terracon Client Service Managers and/or Client Service Specialists to incorporate and progress the use of Compass, both internally and externally.</li> 
</ul> 
General
<ul><li>Follow safety rules, guidelines, and standards for all projects. Participate in pre-task planning.</li>
</ul></div><div>Requirements:</div>
<div>High school diploma and a minimum of 4 years&rsquo; related experience.
<ul><li>Associate or bachelor&rsquo;s degree in related field preferred.</li>
<li>Fluent in Microsoft Office applications. Intermediate or better proficiency with Excel is a plus.</li>
<li>A valid driver&rsquo;s license with acceptable violation history may be required.</li>
</ul></div></div><div></div><div>About Us
<div>Terracon is a 100 percent employee-owned multidiscipline consulting firm comprised of more than 8,000 curious minds focused on solving engineering and technical challenges from more than 200 locations nationwide. Since 1965, Terracon has evolved into a successful multi-discipline firm specializing in environmental, facilities, geotechnical, and materials services. Terracon&rsquo;s growth is due to our talented employee-owners exceeding expectations in client service and growing their careers with new and exciting opportunities in the marketplace. Terracon was recognized as the #1 firm in Asbestos and Lead Abatement.</div> 
<div></div> 
<div>Terracon&rsquo;s vision of &ldquo;Together, we are best at people&rdquo; is demonstrated through our excellent compensation and benefits package. Based on eligibility, role and job status, we offer many programs including medical, dental, vision, life insurance, 401(k) plan, paid time off and holidays, education reimbursement, and various bonus programs.</div>
</div><div>About the Team
The chemistry that holds our materials team together is made of integrity, creativity, and care. We represent Terracon&rsquo;s largest technician and inspection workforce and ensure the materials used to build the nation&rsquo;s roads, bridges, airports, stadiums, and other structures are safe and sound. With our broad range of qualifications, specialized certifications, and building materials professionals, we are on-site, evaluating and testing materials in real-time to keep the pace of our clients&rsquo; project, collecting and reporting data digitally to deliver critical insights. With our nationwide footprint of offices and laboratories, bench strength, flexibility, and diverse capabilities we identify issues and expedite solutions whenever problems arise.
</div>EEO Statement Terracon is an EEO employer. We encourage qualified minority, female, veteran and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment, or any employee because of race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender, disability, age, or military status.</div></div>

Project Coordinator / Dispatcher

Search 6178+ Client partner jobs near you this June. New roles added regularly across leading industries. Apply today.

6178 client partner jobs Near Me

Client Care/ Showing Partner

Customer Success Manager

Investment Banker

Lead Engineer

Investment Banker

Director of Operations

Project Coordinator / Dispatcher