client relations executive

Emirates Talent Solution

Position Title: Customer Relations ExecutiveIndustry: Property Development &amp; Real Estate Location: Karachi, Pakistan Employment Type: Full-TimeJob OverviewA leading property development company in Karachi is seeking a professional and experienced Customer Relations Executive to manage client interactions, property inquiries, and ensure a smooth customer experience throughout the sales and post-sales process.The ideal candidate will have 5&ndash;7 years of experience in client servicing or customer relations within the real estate sector, with excellent communication skills, a professional demeanor, and the ability to handle high-profile clients with discretion and efficiency.Key ResponsibilitiesClient Communication &amp; Relationship Management<ul><li>Serve as the main point of contact for clients, ensuring timely and professional responses.</li><li>Build and maintain long-term relationships with existing and prospective clients.</li><li>Coordinate property viewings, client meetings, and follow-ups with the sales team.</li><li>Provide accurate information on payment schedules, project updates, and documentation.</li></ul>Post-Sales Support<ul><li>Assist clients through booking, documentation, and property handover processes.</li><li>Coordinate with finance and legal teams to ensure smooth transactions.</li><li>Maintain records of client interactions, feedback, and correspondence for continuous improvement.</li></ul>Administration &amp; Coordination<ul><li>Prepare and manage client files, agreements, and reports.</li><li>Support sales and marketing teams with client communication and coordination.</li><li>Collaborate with management to enhance client experience and service standards.</li></ul>Candidate ProfileEducation<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Communications, or a related field.</li></ul>Experience<ul><li>5&ndash;7 years of relevant experience in customer relations, client servicing, or sales coordination, preferably within the real estate or property development sector.</li></ul>Skills &amp; Competencies<ul><li>Excellent verbal and written communication in English and Urdu.</li><li>Strong client-handling, negotiation, and problem-solving skills.</li><li>Proficiency in MS Office (Word, Excel, PowerPoint) and CRM systems.</li><li>Highly organized, confident, and able to manage multiple tasks effectively.</li><li>Professional appearance with strong interpersonal and presentation skills.</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary based on experience</li><li>Performance-based incentives</li><li>Opportunities for professional growth and skill development</li><li>Collaborative and dynamic work environment</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Property Development: 5 years (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Urdu (Required)</li></ul>Work Location: In person

Customer Relations Executive - Property Development

Veclar Technologies

Customer Success ExecutiveCompany: Veclar Technologies (Pvt.) Ltd. Location: Rawalpindi (On-site) Shift: U.S. Night Shift (6:00 PM &ndash; 3:00 AM PKT) Working Days: Monday to Friday Compensation:<ul><li>Hourly Rate: PKR 16,000</li><li>Monthly Salary: Up to PKR 150,000 (based on experience)</li><li>Additional performance-based commission (paid in USD)</li></ul>About Veclar TechnologiesVeclar Technologies (Pvt.) Ltd. is a rapidly growing provider of SaaS and CRM solutions, serving clients across the United States and Canada. We take pride in our professional, collaborative work culture, timely compensation, and clear pathways for career advancement based on performance.Role OverviewWe are seeking a Customer Success Executive to strengthen relationships with our U.S.-based clients, ensure smooth onboarding, and support sales operations. This role is ideal for an individual with excellent communication skills, a passion for customer satisfaction, and the drive to excel in a fast-paced environment.Key Responsibilities<ul><li>Build and maintain strong, long-term relationships with U.S. clients.</li><li>Conduct outreach through phone, email, and CRM tools to engage potential customers.</li><li>Schedule and lead meetings with key decision-makers.</li><li>Manage onboarding processes and promptly resolve client queries.</li><li>Maintain accurate records and communication logs within the CRM system.</li><li>Collaborate with internal teams to improve client experience, satisfaction, and retention.</li></ul>Required Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree (graduates preferred).</li><li>1&ndash;3 years of experience in Customer Success, Business Development, or Client Relations.</li><li>Excellent English communication skills (both written and verbal).</li><li>Strong interpersonal, organizational, and time management skills.</li><li>Ability to manage multiple client accounts and prioritize effectively.</li><li>Proficiency with CRM platforms and B2B communication.</li></ul>Preferred Qualifications<ul><li>Experience in SaaS or CRM-based environments.</li><li>Prior experience with U.S. or Canadian clients.</li><li>Professional email and phone communication etiquette.</li><li>Self-motivated, target-driven, and adaptable to dynamic work environments.</li></ul>What We Offer<ul><li>Performance-based commission in USD.</li><li>Clear career progression within Client Success and SaaS Sales.</li><li>A supportive, professional, and growth-oriented workplace.</li><li>Exposure to international clients and leading CRM tools.</li></ul>How to ApplyContact: (+92) 332 5755577 HR Department &ndash; Veclar Technologies (Pvt.) Ltd.Job Type: Full-timePay: Up to Rs150,000.00 per monthWork Location: In person

Customer Success Executive

Design Henge

Design Henge seeking a dynamic and driven Business Development Executive to join our growing team. The ideal candidate will excel in online bidding, client communication, and converting opportunities into successful projects.Job Responsibilities:<ul><li>Acquire new business opportunities on Upwork for Web Design, Website Development, Graphic Design, and related services.</li><li>Write tailored proposals aligned with each project&rsquo;s requirements.</li><li>Estimate project pricing, communicate with clients, and successfully close deals.</li><li>Gather client requirements, coordinate with the internal team, and ensure timely project delivery.</li><li>Maintain excellent ratings and strong client relationships across all online platforms.</li></ul>Qualification &amp; Experience requirements:<ul><li>Bachelor&rsquo;s degree in IT, Software Engineering, Computer Science, or a related field.</li><li>Proven experience with online platforms such as Upwork, Freelancer along with a strong bidding track record.</li><li>Excellent written and verbal communication skills.</li><li>Strong interpersonal and persuasive abilities.</li></ul>Job Details<ul><li>Days: Monday to Friday</li><li>Location: Johar Block 4, Karachi</li><li>Experience: Minimum 1 year in a similar role (including freelancing experience)</li><li>Job Type: Full-Time</li><li>Shift: Evening (06:00 PM &ndash; 03:00 AM)</li></ul>Perks &amp; Benefits<ul><li>Saturday &amp; Sunday Off</li><li>Paid Leaves</li><li>OPD</li><li>Bonus</li><li>Bi-Annual Increment</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Business Development Executive (Evening Shift)

Optimal IT Solutions

Job Title: Front Sales Executive (Design &amp; Logo Services) Location: Karachi, Pakistan Timings: 8pm to 5amAbout the Role Optimal-itsolutions is looking for a confident and results-driven Front Sales Executive who can interact with walk-in and inbound leads, understand their design needs, and convert them into successful logo and branding orders. If you have strong customer-handling and sales skills, this role is for you!Key Responsibilities<ul><li>Greet and engage customers who visit or contact the sales desk.</li><li>Understand client requirements for logo, branding, or design services.</li><li>Present suitable design packages and explain service features clearly.</li><li>Convert leads into confirmed orders through effective sales communication.</li><li>Coordinate with the design team to ensure smooth project handover.</li><li>Maintain accurate sales records and update CRM tools regularly.</li><li>Follow up with potential clients to maximize conversions.</li></ul>Requirements<ul><li>Fresh and Mid level of positions experience in front desk sales or customer-facing roles (preferably in design, branding, or digital services).</li><li>Strong verbal and written communication skills.</li><li>Ability to meet sales targets and handle customer inquiries professionally.</li><li>Good understanding of logo/design services is a plus.</li><li>Goal-oriented, presentable, and self-motivated personality.</li></ul>What We Offer<ul><li>Market Competitive salary.</li><li>Supportive and flexible working environment.</li><li>Opportunity to work with a creative and growing team.</li></ul>Job Type: Full-timeWork Location: In person

Front Sales

KOI Technologies

Position Title: Complaint &amp; client Management Executive Department: Customer Success / Operations Reports To: Complaints Supervisor / CS ManagerRole Purpose The Complaint Handling Executive is responsible for managing customer and client complaints end-to-end, ensuring thorough investigation, timely resolution, and clear communication with all stakeholders. The role requires strong analytical skills to identify root causes, spot trends, and support continuous service improvement while maintaining high client satisfaction.Key ResponsibilitiesComplaint Management &amp; Resolution<ul><li>Handle complaints from customers, clients, suppliers, and internal teams through email, ticketing systems, and other communication channels.</li><li>Own complaints from receipt to closure, ensuring resolution within defined SLAs.</li><li>Conduct detailed investigations by reviewing system data, call logs, ride history, driver/supplier feedback, and evidence provided.</li><li>Ensure accurate documentation of findings, actions taken, and final outcomes.</li></ul>Root Cause Analysis &amp; Reporting<ul><li>Perform root cause analysis (RCA) to identify recurring issues and systemic gaps.</li><li>Analyse complaint data to identify trends by client, city, supplier, or incident type.</li><li>Prepare daily, weekly, and monthly reports highlighting complaint volume, resolution performance, and improvement areas.</li><li>Support management with data-driven insights and recommendations.</li></ul>Client &amp; Stakeholder Communication<ul><li>Communicate professionally and empathetically with clients and customers throughout the complaint lifecycle.</li><li>Provide clear updates, explanations, and closure communication to clients.</li><li>Coordinate closely with Operations, Dispatch, Sourcing, and Finance teams to resolve issues efficiently.</li><li>Participate in client performance review discussions when required.</li></ul>Process Improvement &amp; Quality Control<ul><li>Identify process gaps and suggest improvements to reduce complaint recurrence.</li><li>Ensure compliance with internal SOPs, service standards, and client SLAs.</li><li>Support audits, quality checks, and performance reviews related to complaint handling.</li></ul>Key Skills &amp; Competencies<ul><li>Strong investigation and analytical skills with attention to detail.</li><li>Ability to perform data analysis and interpret trends.</li><li>Excellent written and verbal communication skills.</li><li>Strong stakeholder and client management abilities.</li><li>High sense of ownership and accountability.</li><li>Ability to work under pressure and manage multiple cases simultaneously.</li></ul>Experience &amp; Qualifications<ul><li>3&ndash;5 years of experience in Customer Success, Complaints Management, or Operations Support.</li><li>Experience handling B2B clients and escalations preferred.</li><li>Background in travel, logistics, mobility, or service-based industries is an advantage.</li></ul>Job Type: Full-timePay: Up to AED5,000.00 per monthApplication Question(s):<ul><li>How many years of Transportation, Logistics, Supply Chain and Storage experience do you currently have?</li><li>How would you rate your Excel skills on a scale from 1 to 10?</li><li>Do you have experience performing Root Cause Analysis (RCA)?</li><li>Have you prepared daily/weekly/monthly reports on complaint trends, resolution performance, or KPIs?</li><li>Do you have experience handling B2B client complaints and escalations?</li><li>Do you have experience handling escalated client complaints professionally and empathetically?</li><li>Have you worked in any of the following industries? Travel/Tourism -Logistics/Transportation -Mobility (ride-hailing, car rental, fleet) -Customer Service/BPO</li><li>What is your expected salary (AED per month)?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>complaint or customer success: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Customer Support & Complaints Executive – Dubai

Synorise

Client Handling Executive &ndash; Night Shift US-MarketLocation: College Road TownshipWe are a construction-based company seeking motivated early-career professionals for a Night Shift position. This is a non-technical role focused on marketing our construction services in the US market and managing client communication.Shift Timing: 7:00 PM to 4:00 AM Working Days: 5 days a week Weekends: Off Basic Salary: Rs. 35,000 to Rs. 50,000 plus commission in USDJob Responsibilities Promote and market construction services in the US market through cold calling and email outreach Generate leads and follow up with potential clients Handle US clients professionally for project discussions and coordination Maintain clear communication between clients and the internal teamRequirements Excellent English communication skills, both spoken and written Confident in handling US clients A Level, O Level, or recent graduate in Civil Engineering or any other field Comfortable and reliable in working night shift Professional attitude and strong interpersonal skillsBenefits Commission in USD Paid holidays Five working days per week with weekends off Performance-based salary incrementInterested candidates should share their CV and mention the job title in the subject line.Job Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthWork Location: In person

Client Handling Executive – Night Shift

Future Developments Holdings Pvt

We are looking for a dynamic and results-driven Sales &amp; Marketing Executive to join our team. The ideal candidate will manage client communications, handle local &amp; international customer inquiries, and ensure excellent customer service along with strong after-sales support.Key Responsibilities<ul><li>Respond to client inquiries via phone and email in a professional manner</li><li>Communicate effectively with local and international clients</li><li>Build, develop, and maintain strong client relationships</li><li>Provide after-sales support and resolve customer issues promptly</li><li>Coordinate with internal teams to ensure customer satisfaction</li><li>Maintain accurate records of client interactions, feedback, and follow-ups</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Sales, Marketing, Business Administration, or a related field</li><li>1&ndash;2 years of experience working with international clients</li><li>Strong English communication skills (written and verbal)</li><li>Excellent problem-solving and customer service abilities</li><li>Professional attitude with strong interpersonal skills</li></ul>How to Apply: Interested candidates are encouraged to submit their updated CV through Indeed.Job Type: Full-timePay: From Rs45,000.00 per monthWork Location: In person

Sales & Marketing Executive

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