client relations manager

Wise Auto Group

<div><h3 class="jobSectionHeader">Position Overview</h3>
Vallejo Hyundai is seeking a results-driven Client Relations Manager with a strong focus on service outreach and Customer Satisfaction (CSI). This role is responsible for managing outbound communication, strengthening customer relationships, and driving retention across both the service and sales departments.
The ideal candidate is highly organized, proactive, and committed to delivering a consistent, high-quality customer experience. This position plays a critical role in improving CSI scores, increasing service retention, and ensuring every customer interaction reflects the dealership&rsquo;s standards.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>
Execute high-volume outbound calls for service reminders, follow-ups, and retention efforts</li><li>
Drive customer engagement for declined services, missed appointments, and future maintenance needs</li><li>
Monitor and actively manage CSI performance for both sales and service departments</li><li>
Follow up with recent sales and service customers to ensure satisfaction and resolve concerns</li><li>
Handle inbound calls professionally and route customers to the appropriate department</li><li>
Provide a strong first point of contact, ensuring a positive and efficient customer experience</li><li>
Handle customer concerns professionally and escalate when necessary to management</li><li>
Maintain accurate CRM records for all customer interactions and follow-up activity</li><li>
Partner with service advisors and sales teams to improve customer communication and experience</li><li>
Track and report key performance metrics including call volume, contact rate, appointment set %, and CSI trends</li><li>
Support front-end customer experience as needed to ensure consistency across all touchpoints</li></ul><h3 class="jobSectionHeader">
Qualifications</h3><ul><li>
Previous experience in automotive BDC, service call center, or customer relations preferred</li><li>
Strong communication skills with confidence handling high-volume outbound and inbound calls</li><li>
Proven ability to influence customer satisfaction and retention</li><li>
Highly organized with strong follow-up discipline</li><li>
Experience working with CRM systems and reporting tools</li><li>
Professional, solution-oriented mindset with strong problem-solving skills</li><li>
Valid driver&rsquo;s license and clean driving record</li></ul><h3 class="jobSectionHeader">
Compensation &amp; Benefits</h3><ul><li>
Competitive compensation plan</li><li>
Health, dental, and vision insurance</li><li>
Paid time off</li><li>
401(k)</li></ul><h3 class="jobSectionHeader">
Why Vallejo Hyundai</h3><ul><li>
High-volume service department with strong customer base</li><li>
Clear focus on customer experience and retention</li><li>
Leadership team committed to accountability and performance</li><li>
Opportunity to directly impact CSI and long-term customer loyalty</li></ul><h3 class="jobSectionHeader">
How to Apply</h3>
If you are detail-oriented, proactive, and driven to improve customer satisfaction and retention, we encourage you to apply. Submit your resume and be prepared to discuss your experience with customer follow-up and performance metrics.
Pqsw8H6f5j</div>

Client Relations Manager

Busey Bank

<div>Position Summary
The Client &amp; Community Relations Manager is responsible for supporting Busey&rsquo;s vision, mission, and values by supporting sales growth and executing the strategic charitable goals of the organization. This role involves collaborating with sales leaders, the Brand Experience team, and community stakeholders to develop impactful solutions that enhance both the sales process and the organization&rsquo;s charitable initiatives. By overseeing a region's efforts, the manager will ensure alignment with corporate goals, optimize sales training materials, and facilitate community partnerships to support philanthropic efforts.<h2 class="jobSectionHeader">
Duties &amp; Responsibilities</h2>
Location: Champaign/Urbana
Sales Leadership Support:<ul><li>
Collaborate with sales leadership to assess, develop, optimize, and execute sales training materials.</li><li>
Partner with onboarding teams to ensure appropriate training programs are executed for sales representatives, ensuring they have the resources to succeed.</li><li>
Consult with line of business leaders to recommend sales and prospecting strategies and initiatives to improve operational efficiency, customer experience and loyalty</li><li>
Gather and relay feedback to continuously iterate on the sale strategy</li></ul>
Charitable Strategy &amp; Community Engagement<ul><li>
Execute Busey&rsquo;s philanthropic strategy, overseeing sponsorships, budgeting, charity outreach, and event wrap-up within the designated region.</li><li>
Orchestrate community and charitable event participation while supporting internal volunteerism through campaigns and communications.</li><li>
Collaborate with community leaders to enhance Busey's visibility and presence in supported communities.</li><li>
Support and facilitate communications for client appreciation functions, business development efforts, and press releases.</li><li>
Benchmark and research emerging social impact initiatives and recommend engagement strategies.</li></ul>
Cross-Functional Collaboration:<ul><li>
Serve as a liaison between sales, brand experience, and product teams to enhance operational efficiency, customer experience, and loyalty.</li><li>
Partner with the Event Experience team to align sales strategy goals with charitable event strategies and recognize employee achievements through internal recognition events.</li><li>
Ensure the Market President is well-informed about regional trends, events, and initiatives.</li></ul>
Strategic Alignment and Branding:<ul><li>
Maintain the design and integrity of the corporate brand and culture, acting as a &ldquo;Busey Brand Ambassador&rdquo; in all internal and external communications.</li><li>
Ensure consistent corporate voice and strategic alignment throughout all First Busey Corporation entities, performing Brand In Action Audits in corporate markets.</li></ul><h2 class="jobSectionHeader">
Education &amp; Experience</h2>
Knowledge of:<ul><li>
A variety of the organization&rsquo;s concepts, practices and procedures and manages the initiatives, resources and tools needed to support community partnerships and volunteerism, including charitable efforts, sponsorships and event management, volunteer opportunities, campaigns and communications as well as overall marketing support.</li><li>
Strong oral and written communication skills</li><li>
Intermediate knowledge of Microsoft Office, Excel and Smartsheet</li></ul>
Ability to:<ul><li>
Support team efforts as a positive, organized representative of Pillar Relations, managing community relations and supporting market presidents in their development efforts.</li><li>
Ensure all marketing and communication programs align with Busey&rsquo;s corporate brand and culture.</li><li>
Remain highly organized, meet competing deadlines, and manage budgets effectively.</li><li>
Analyze and solve complex problems utilizing advanced concepts.</li><li>
Perform duties under frequent time pressures and present effectively to leadership.</li></ul><h2 class="jobSectionHeader">
Benefits And Compensation 
 
Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance. 
 
(Base Pay Range: $59,000 - $80,000/year) 
 
Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being&mdash;now and in the years to come&mdash;are important to us. Busey&rsquo;s Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information. 
 
Equal Opportunity 
 
Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey&rsquo;s commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey&rsquo;s Equal Opportunity Employment. 
 
Unsolicited Resumes 
 
Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies (&ldquo;Agency&rdquo;), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings (&ldquo;Agreement&rdquo;). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.</h2></div>

Client & Community Relations Manager

Marsh McLennan Agency

<div><h2 class="jobSectionHeader">Company:</h2>
Marsh McLennan Agency
<h2 class="jobSectionHeader">Description:</h2>
JOB TITLE: Benefits Account Manager
JOB TYPE: FLSA Non-Exempt
ESSENTIAL DUTIES &amp; RESPONSIBILITIES:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
<ul><li>Build and maintain key client and carrier relationships by phone, email and in person.</li>
<li>Assist assigned clients and teammates with service questions related to administration, billing, claims issues and problem solving, upon request.</li>
<li>Work with Producer and/or Marketing Account Executive to monitor and support the renewal process for assigned clients. Provide analysis and assist in the recommendation of coverage needs to present to client.</li>
<li>Coordinate meeting with client and/or producer to present the renewal and supporting documents to gain acceptance of the renewal or commitment to go to market for alternative options.</li>
<li>Prepare marketing information or provide required information to a marketing person.</li>
<li>Schedule and conduct teammate meetings in coordination with Marketing Account Executive or Producer and complete the implementation process.</li>
<li>Prepare and deliver all applicable forms to client.</li>
<li>Knowledgeable in the client management system(s), specifically to update policies that are written or renewed, log activities to document client meetings, carrier follow-up, service issues, establish follow-up date and daily manage follow-up in client management system(s). Also, understand how to use the system to acquire information to assist clients.</li>
<li>Provide administrative support on other tasks as they arise such as assigned special projects and development of new ideas/services, as requested.</li>
<li>Attend seminars, classes and carrier meetings to keep abreast of new products available for clients and acquire expertise in legislative changes, as opportunities occur.</li>
</ul>Other duties and responsibilities as requested by management.
Qualifications:
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul><li>Bachelor&rsquo;s degree or equivalent education and related training</li>
<li>Two years of relevant insurance industry experience</li>
<li>Appropriate insurance license(s)
</li><li>Strong client relations skills; including excellent communication skills and service orientation, cooperative nature, and tactfulness to resolve client and company problems</li>
<li>Demonstrated proficiency in basic computer applications such as Microsoft Office Suite</li>
<li>Ability to travel, occasionally overnight</li>
</ul>Preferred Qualifications:
<ul><li>Advanced degree</li>
<li>Certification in field of endeavor</li>
</ul>Experience with Requests for Proposal
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh &amp; McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://marshmma.com/careers .</div>

Benefits Account Manager

Majid Developments

<div>
 
 Company Description
 
 
 
 Majid Developments, based in Dubai, is a visionary real estate development company specializing in high-end, meticulously designed properties. Focused on redefining luxury living, the company is dedicated to delivering exceptional lifestyle experiences tailored to meet the aspirations of its discerning clientele. Every project reflects a commitment to quality, precision, and innovative design. With a strong emphasis on excellence, innovation, and sustainability, Majid Developments is shaping the future of real estate.
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role based in Dubai, United Arab Emirates for a Client Relations &amp; Customer Service Manager Senior Executive | Administrative Lead. The responsibilities include managing client relationships, ensuring high levels of customer satisfaction, overseeing customer service operations, and providing leadership to the administrative team. The role also involves analyzing customer feedback, developing strategies for improvement, and ensuring seamless communication across departments.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Strong expertise in Customer Satisfaction and Customer Support
 </li>
 <li>
 Proven experience in Customer Service Management and team leadership
 </li>
 <li>
 Excellent Communication skills, both verbal and written
 </li>
 <li>
 Proficiency in Analytical Skills to assess and improve processes
 </li>
 <li>
 Ability to build and maintain lasting relationships with a diverse client base
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Communication, or related field
 </li>
 <li>
 Experience in the real estate or luxury property industry is an advantage
 </li>
 <li>
 Demonstrated ability to work in a fast-paced, client-focused environment
 </li>
 </ul>
</div>

Client Relations & Customer Service Manager Senior Executive | Administrative Lead

BELT

At BELT we create the most spectacular, fine, and unique metal artworks for the most sophisticated and exclusive clientele over the world.We are looking to complete our selected team in New York City with biling&uuml;al, bright, highly motivated, passionate goal-driven, and inspired professionals wishing to be Project Success Manager &amp; Dream Design Consultant. We are seeking individuals with great public relations with at least 6+ years of experience in any of the fields of Design, Architecture, Construction, Furniture, or Ultra High-end Goods.This is an outside full-time position. Our industry is niche within the Ultra-Luxury construction sector. Thus our team should have a taste for refinement and a desire to establish professional relationships with high-end architects, designers and builders, and those who build 50M homes.The Project Success Manager will be accountable for:<ul><li>Carrying out each project successfully, guaranteeing the unique BELT client experience along the journey</li><li>Ensure the clients&rsquo; expectations&rsquo; fulfillment through an efficient, detailed, coordinated, and empathetic project management of ongoing and potential projects. Management and development of customers.</li><li>Manage multiple projects simultaneously, taking direct responsibility for overseeing project success and coordinating with homeowners, designers, architects, and our staff.</li><li>Team-working with Project Leaders &amp; Sales Staff to deliver outstanding customer satisfaction. Meeting customers&rsquo; needs and expectations.</li><li>Taking part in negotiations, signing of contracts &amp; monitoring them.</li><li>Effectively use promotional materials such as samples, portfolios, brochures and presentations preparation; both digital and physical.</li><li>Establish and maintain good long-term relationships with customers and sales staff.</li></ul>Required skills and qualifications<ul><li>Minimum 6 years experience in a similar position.</li><li>Bachelor's Degree in one of these fields: Fine Art, Architecture, Interior Design or Other Design Fields.</li><li>Fully Bilingual in English and Spanish. We expect someone to speak and write English with (close to) zero grammatical mistakes.</li><li>Interpersonal competencies and presentation skills. Excellent oral, written communication skills and excellent telephone manners.</li><li>A team worker: Energetic personality, positive thinking, diplomacy and efficiency; with the ability to take constructive criticism.</li><li>Sense of significant detail, focus, and design-oriented.</li><li>Familiar with the design, architecture and construction language.</li><li>Able to understand analyze and interpret: architectural drawings, construction details.</li><li>Problem solver. Organized and good planner, efficient in time management and able to work under pressure.</li></ul>For more than 40 years we have created the most spectacular fine architectural custom metal artwork, metal art pieces and one-of-a-kind objects for the most sophisticated and exclusive clientele around the world.Join our team of 150+ architects, designers, engineers, artisans, craftsmen, and administrative staff, and contribute to the completion of prestigious luxury metal art architectural projectswww.belt.com.co@belt_bespokemetalJob Type: Full-timePay: $85,000.00 - $100,000.00 per yearBenefits:<ul><li>Employee assistance program</li><li>Flexible schedule</li><li>Fuel card</li><li>Health insurance</li><li>Opportunities for advancement</li><li>Paid time off</li><li>Parental leave</li></ul>Language:<ul><li>English (Required)</li><li>Spanish (Required)</li></ul>Work Location: On the road

Construction Project Manager & Design Consultant (Bilingual)

Reconnect first private limited

Job Opening: Client Service ManagerAre you passionate about client service? Do you thrive in a fast-paced environment? Reconnect First Pvt Ltd seeking a Client Service Manager to join our team in Karachi!Responsibilities:- Assist in managing day-to-day customer service operations.- Handle client inquiries and resolve issues promptly.- Call and email clients.- Support the team in delivering exceptional service standards.- Collaborate with various departments to improve client experience.Requirements:- Bachelor's degree in BBA Marketing or Mass Communication.- Proficiency in Microsoft Office (Word, Excel, PowerPoint).- 1 to 2 years of experience in client service or related fields.- Strong communication and problem-solving skills.- Ability to multitask and work effectively under pressure.Location: Karachi, PakistanCompetitive SalaryIf you're ready to take on this exciting opportunity, send your resume and cover letter to careers@reconnectfirst.com.pk Join us in delivering top-notch client service!Job Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>client service: 2 years (Preferred)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Client Services Manager

PalAmerican Security

<div>Win team experience a plus 
Microsoft office experience necessary 
American Heritage - Account Manager
Are you a highly skilled and motivated individual looking to oversee daily operations? Do you thrive in building strong relationships with clients and employees while ensuring top-notch security services? If yes, then this role is perfect for you!
Join American Heritage as an Account Manager. In this role, you will lead a team of security officers and supervisors, ensuring high-quality security services are provided to safeguard people and property. You will coordinate essential support services, maintain positive client relationships, and meet financial and operational objectives while delivering exceptional customer service.
Essential Functions:<ul><li>
Oversee daily security operations at the assigned client site.</li><li>
Lead and support a team of security officers and supervisors.</li><li>
Establish and maintain positive relationships with clients and team members.</li><li>
Coordinate support services to manage the client site efficiently.</li></ul>
Additional Responsibilities:<ul><li>
Ensure contract compliance and required reporting.</li><li>
Handle escalated security issues and emergency situations.</li><li>
Communicate staffing needs and develop staff through coaching and training.</li><li>
Manage equipment, supplies, and vehicles at the account(s).</li></ul>
Qualifications:<ul><li>
Associate&rsquo;s or Four-year degree in Criminal Justice, Business Administration, or related field.</li><li>
At least 8 years of business management/supervisory experience.</li><li>
Ability to develop customer relationships and manage multiple priorities.</li><li>
Outstanding interpersonal and communication skills.</li></ul>
Benefits:<ul><li>
Paid Time Off</li><li>
Health, Dental, Vision, and Life Insurance</li><li>
Mileage Reimbursement</li></ul>
If you are a dynamic individual with a passion for security management, apply now to be a part of our innovative team at American Heritage Security!
Location: AH - IL - Chicago
PPS provides a full suite of private contract security and patrol services with a customer-focused culture that is unique to the industry. We are able to tailor our offerings to clients' needs due in-part to our well-trained personnel with varied backgrounds that include law enforcement, private security, customer service, and military experience.
Pay: $70000.00 - $75000.00 / year
Benefits:<ul><li>
Paid time off</li><li>
Health insurance</li><li>
Dental insurance</li><li>
Vision insurance</li><li>
Life insurance</li></ul>
Job Type: fulltime
Schedule:<ul><li>
Monday to Friday</li><li>
On call</li></ul>
Education: Associate's degree
Work location: On-site</div>

Account Manager

Search 8219+ Client relations manager jobs near you this June. New roles added regularly across leading industries. Apply today.