client relations manager

XM Radio

<div><div><div>The Role: 
</div><div></div> 
<div>We are looking for a passionate and self-motivated professional to join our Client Relations team.</div></div>
<div><div><h3 class="jobSectionHeader">The main responsibilities of the position include:</h3><ul><li><ul><li>
Develop and maintain excellent relationships with prospective and existing clients</li><li>
Responsible for activating new client leads and following up with potential clients</li><li>
Handle client inquiries and ensure that high level service is provided</li><li>
Perform personal clientele analysis and take actions as required</li><li>
Stay abreast of the latest developments, products and marketing promotions that Trading Point launches and the relevant terms and conditions; and communicate them to the clients</li><li>
Ensure compliance with the company&rsquo;s legal guidelines and compliance procedures</li><li>
Provide suggestions on system enhancements</li><li>
Act in the best interest of the company at all times, and cooperate with the rest of the Client Relations team in order to perform business development</li><li>
Contribute to the team effort by achieving targeted results</li><li>
Cooperate effectively with other departments as necessary</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader">Main requirements:</h3><ul><li><ul><li>
Degree in any business-related field</li><li>
Client handling experience in the financial services sector will be considered an advantage</li><li>
Fluent Georgian speaker with excellent oral and written skills in English</li><li>
Reliable, with integrity of character</li><li>
Outstanding communication and interpersonal skills</li><li>
Dynamic, innovative and target oriented</li><li>
Strong computer literacy</li><li>
Valid work permit required</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader">Benefit from:</h3><ul><li><ul><li>
Attractive remuneration package plus performance related reward</li><li>
Intellectually stimulating work environment</li><li>
Continuous personal development and international training opportunities</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader">The Hiring Experience: What Awaits You</h3><ul><li><ul><li>
Let&rsquo;s Connect &ndash; Intro Chat with Talent Acquisition</li><li>
Deep Dive &ndash; First Interview with Your Future Team</li><li>
Bring It to Life &ndash; Role-Specific Take-Home Task</li></ul></li></ul></div></div>
<div><div>All applications will be treated with strict confidentiality!</div></div> 
<div></div>
<div><div>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Georgian - Speaking Client Relations Manager

TXM Solutions

<div>
 
 
 JOB SPECIFICATION: CLIENT RELATIONS MANAGER
 
 
 
 
 
 
 
 JOB SUMMARY:
 
 
 
 The Client Relations Manager will be responsible for managing the internal complaints department and serve as a liaison between the regulators, clients and Banxso, through collaboration with internal departments to ensure that Banxso meets and exceeds its clients&rsquo; needs by creating, nurturing, and maintaining strong positive relationships between Banxso, the regulators and its clients addressing their queries and concerns promptly and effectively.
 
 
 
 
 
 This role plays a critical role to ensure full client satisfaction by delivering exceptional customer service. This role requires a person to deal with the regulator and clients from the beginning of their concern or enquiry; to know how to fully investigate, assess and address the client&rsquo;s concerns and inquiries from start to finish (resolution) is crucial.
 
 
 This person should always be promoting Banxso, by fostering a culture of continuous improvement, increasing client loyalty, long term business success and trust in the Banxso brand which is essential to our reputation and growth.
 
 
 
 
 
 
 Key Duties and Responsibilities, including but not limited to:
 
 
 
 
 
 
 
 Complaints Handling:
 
 Receive, review, and investigate customer complaints promptly by collaborating with the complaints teams and relevant departments to gather information and insights for complaint resolution by ensuring timely and accurate responses to customers, keeping them informed throughout the resolution process.
 
 
 
 
 
 
 Process Improvement:
 
 Identify patterns and trends in customer complaints to improve overall service delivery by working closely with the client relations officers and other departments to address systemic issues contributing to complaints, developing, and implementing improvements to prevent future complaints.
 
 
 
 
 
 
 Team Leadership:
 
 Supervise and lead a team of client relations officers by providing training and guidance to team members on effective complaint handling and monitoring team performance, ensuring adherence to established processes and standards.
 
 
 
 
 
 
 Compliance and Documentation:
 
 Ensure compliance with relevant regulations, regulators, and internal policies in the complaints resolution process by maintaining accurate and comprehensive records of all complaints and their resolutions, preparing reports for management, summarizing complaint data, and highlighting areas for improvement and recommendations.
 
 
 
 
 
 
 Customer Communication:
 
 Develop and maintain communication channels to keep customers informed about the status of their complaints and implement strategies to enhance customer satisfaction and loyalty.
 
 
 
 
 
 
 Collaboration:
 
 Work closely with other departments, such as legal, compliance, customer support, quality control, onboarding sales and retentions to address root causes of complaints, participating in cross-functional teams to implement process improvements and enhance overall customer experience.
 
 
 
 
 
 
 QUALIFICATIONS AND SKILLS:
 
 
 <ul>
 <li>
 Bachelor's degree in LLB
 </li>
 <li>
 Admitted attorney (preferably)
 </li>
 <li>
 Must be able to draft legal correspondence.
 </li>
 <li>
 Must be deadline driven and outcome orientated.
 </li>
 <li>
 Proven experience in a complaints management role.
 </li>
 <li>
 Strong leadership and team management skills.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Analytical and problem-solving abilities.
 </li>
 <li>
 Familiarity with relevant industry regulations and best practices.
 </li>
 <li>
 Ability to handle sensitive and confidential information with discretion.
 </li>
 <li>
 Proficiency in using complaint management software and other relevant tools.
 </li>
 </ul>
 
 
</div>

Client Relationship Manager

Holistic Haven

Job Title: Front Office ManagerLocation: Westlake VillageEmployment Type: Part-Time (30 &ndash; 35 hours per week)Compensation: $25.00 &ndash; $30.00 per hour, commensurate with experience.About Us:We are a boutique holistic healthcare practice. This is a very positive and health minded environment. We are looking for someone who enjoys working with the public and has excellent communication skills. We value accuracy, organization, and an open dialogue work relationship. This is an excellent opportunity for a detail-oriented professional to play a key role in managing our day-to-day client relations and marketing.For the Client Interface role:Responsibilities include: managing client communications, appointment scheduling, providing support to the owner/practitioner, creating client sales receipts using QuickBooks, receiving and managing inventory.We are looking for someone with strong communication skills, problem-solving abilities who is detail oriented. Proficiency with Google Suite, QuickBooks, Flodesk. You will have training on the other medical related software.For the Marketing role:This will include strategies, social media and help with other various projects.Application Process: Please submit your resume and a brief cover letter outlining your work experience and why you are a good fit for this role. Qualified candidates will be contacted within one week for an initial interview. This position is ideal for a self-starter who needs little oversight and has a proven track record with client relations.Pay: $25.00 - $30.00 per hourExpected hours: 25.0 &ndash; 30.0 per weekWork Location: In person

Front Office Manager

Majestay Tourism

We&rsquo;re Hiring: Account Manager &ndash; MajeStay Holiday HomesAbout Us: MajeStay Holiday Homes is a rapidly growing hospitality brand dedicated to delivering exceptional premium stay experiences. With a strong focus on high-quality property care, personalized guest service, and smooth, efficient operations, we&rsquo;ve built a reputation for excellence across every stay we manage. As we continue to expand, we&rsquo;re seeking a talented and detail-driven Account Manager to join our dynamic team.Role Overview: As an Account Manager at MajeStay, you will be the bridge between our property owners and guests, ensuring seamless communication, exceptional service, and optimal property performance. You will play a key role in maintaining strong client relationships while driving growth and operational excellence across our portfolio.Key Responsibilities:<ul><li>Serve as the primary point of contact for property owners, addressing queries and maintaining strong relationships.</li><li>Ensure smooth operations for all managed properties, including bookings, guest satisfaction, and issue resolution.</li><li>Monitor property performance and provide regular updates and insights to stakeholders.</li><li>Collaborate with marketing and operations teams to enhance property visibility and occupancy rates.</li><li>Develop strategies to grow client accounts while maintaining high-quality service standards.</li><li>Implement feedback and continuously improve operational processes.</li></ul>Requirements:<ul><li>Proven experience in account management, client relations, or hospitality operations.</li><li>Exceptional communication, interpersonal, and organizational skills.</li><li>Strong problem-solving abilities and attention to detail.</li><li>Ability to multitask and thrive in a fast-paced, dynamic environment.</li><li>Familiarity with property management systems or hospitality technology is a plus.</li></ul>What We Offer:<ul><li>Competitive salary with performance-based incentives.</li><li>Opportunity to work with a rapidly growing hospitality brand.</li><li>Career growth and professional development in a supportive environment.</li><li>A collaborative, vibrant, and customer-focused work culture.</li></ul>Join Us: If you&rsquo;re passionate about hospitality, client success, and premium experiences, MajeStay Holiday Homes is the place for you!Apply Now: hr@majestay.comONLY SHORTLISTED CANDIDATES WILL BE CONTACTED IMMEDIATELYJob Type: Full-timePay: From AED5,000.00 per monthAbility to commute/relocate:<ul><li>Media City: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Account Manager in Holiday Homes : 3 years (Required)</li></ul>Language:<ul><li>arabic (Required)</li><li>English (Required)</li></ul>

Account Manager - MajeStay Holiday Homes

ITP Media Group

ITP Media Group (ITP) is one of the largest media companies in the Middle East, with a portfolio of more than 80 brands. The company delivers quality, up-to-date content to its readers, viewers, users, and followers through digital, print, events, awards, video content, social media platforms, and social media influencers. These brands include major international and regional names such as Arabian Business , Harper s Bazaar Arabia , GRAZIA , Cosmopolitan , ICON , and Esquire . 
 <div>
 Role Summary: 
 </div>
 <div>
 As a Commercial Accounts Executive for Arabian Business at ITP Media Group, you will assist the Commercial Manager in path planning, project management, client relations, budgeting, reporting, and general administration. 
 </div> 
 <div>
 
 </div> Requirements Knowledge and Proficiency 
 <ul>
 <li> Proficient in creating new opportunities and sales presentations as directed by the Commercial Manager assisting in path planning, project management, client relations, budgeting, reporting, and general administration. </li>
 <li> Skilled in sourcing and synthesising information from diverse sources. </li>
 <li> Proficient in managing partnership packages to ensure delivery of promised print, digital, and social outputs. </li>
 <li> Knowledge of all integral systems Trello, Zoho, Google Drive, Magnet (training provided). </li>
 <li> Knowledge of the internal order approval system, key contacts, and paperwork requirements (training provided). </li>
 <li> Management of the internal month-end closing process across the group. </li>
 <li> Proficient in creating post-campaign reports and analysis for key accounts within the group. </li>
 </ul> Management Responsibilities 
 <ul>
 <li> Management of order workflow across commercial and editorial teams managing editorial and commercial operations across digital, print, and experiential businesses, overseeing resource allocation to achieve targets. </li>
 <li> Management of Trello across commercial and editorial teams supporting commercial and PR content requests, tracking deliverables, and ensuring editorial commitments are met. </li>
 <li> Opportunity to represent the brands at key industry business events. </li>
 </ul> Project and Account Management 
 <ul>
 <li> Assist in managing wider teams' projects and accounts throughout their leave periods as needed acting as a primary liaison across departments, addressing queries, troubleshooting issues, and escalating matters as needed. </li>
 <li> Establishing, implementing, and supporting the brands events calendar, working and follow-up files for the teams. Assist the teams pre-, during, and post-events (guest management, logistics, operations, communication, information, and material management). </li>
 <li> Supporting the delivery and attending brand events across the group where needed. </li>
 </ul> Media Planning and Relationship Management 
 <ul>
 <li> Independently conduct media planning based on client briefs and foster relationships to drive comprehensive annual planning whilst identifying commercial opportunities for optimal brand investment. </li>
 </ul>
 <div>
 
 </div>

Commercial Accounts Executive

Magnet

<div>
 
 
 Employer Overview
 
 
 
 A luxury fashion house inspired by the elegance and symbolism of the butterfly, blending creative artistry with timeless sophistication. The brand reflects fluidity, beauty, and transformation, offering uniquely crafted pieces that merge minimalism with bold design. With a strong design identity and attention to detail, the brand aims to deliver refined experiences across all touchpoints.
 
 
 
 
 
 
 Job Summary
 
 
 
 The Assistant Brand Manager supports the Founder/CEO in managing the brand&rsquo;s daily operations, ensuring seamless execution across creative, production, client relations, and marketing functions. This role bridges strategy and execution, playing a vital part in maintaining brand consistency, elevating customer experience, and driving business growth.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead and coordinate daily operations across production, creative, sales, and marketing functions.
 </li>
 <li>
 Serve as the main liaison between the CEO, clients, and internal teams to maintain alignment and deliver exceptional brand experiences.
 </li>
 <li>
 Manage client relations, ensuring high satisfaction, smooth communication, and luxury service standards.
 </li>
 <li>
 Translate creative direction and business needs into structured action plans, ensuring timely execution.
 </li>
 <li>
 Oversee product development, production flow, inventory management, and order fulfillment with precision.
 </li>
 <li>
 Support sales activities, manage client orders, and contribute to maintaining a strong digital presence.
 </li>
 <li>
 Monitor social media content, track engagement, and support campaign planning and performance evaluation.
 </li>
 <li>
 Prepare reports, analyze business performance, and recommend improvements to enhance efficiency and brand quality.
 </li>
 <li>
 Uphold brand integrity, ensure consistency across all touchpoints, and identify opportunities for growth and partnerships.
 </li>
 <li>
 Provide executive support to the CEO, managing communication, priorities, and strategic initiatives.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Fashion Management, Marketing, Business, or a related field.
 </li>
 <li>
 Minimum of 5 years of relevant experience in executive assistance, brand management, or luxury fashion operations.
 </li>
 <li>
 Prior experience within luxury fashion, client management, or brand operations.
 </li>
 <li>
 Strong interpersonal and leadership skills.
 </li>
 <li>
 Exceptional organization and attention to detail.
 </li>
 <li>
 Self-driven, adaptable, and capable of managing multiple workstreams.
 </li>
 <li>
 Ability to operate with creative sensitivity while maintaining strategic and operational focus.
 </li>
 <li>
 Knowledge of fashion operations, production cycles, and brand development.
 </li>
 <li>
 Strong project coordination and client relationship management abilities.
 </li>
 <li>
 Good knowledge of Canva, Excel, and Shopify.
 </li>
 <li>
 Fluent in English, French is an added advantage.
 </li>
 <li>
 Ability to manage multiple priorities and ensure quality under pressure.
 </li>
 <li>
 Strong problem-solving skills with a proactive mindset.
 </li>
 <li>
 Ability to maintain brand standards and uphold luxury service quality.
 </li>
 </ul>
 
 
</div>

Assistant Brand Manager

Foxtrot Aviation Services

<div>FoxTrot Aviation Services is seeking a consistently hard-working Regional Manager out of Cincinnati Northen Kentucky International Airport (CVG) Dayton International Airport (DAY) and Airborne Park (ILN) who is committed to reliable quality service, customer relationships, and building a rock steady team.
The Regional Manager I (RM I) is responsible for ensuring that safety standards are consistently upheld across assigned locations, aligning with the FoxTrot standard. This role involves frequent site visits, oversight of safety practices, educational meetings, and proactive training. The RM I will work closely with the Safety/Training Department to ensure all team members are trained and proficient in safety categories. Additional responsibilities include managing scheduling, staffing, administrative tasks, equipment needs, client relations, and maintaining financial targets. The RM I is also accountable for maintaining high standards of quality, ensuring compliance with company policies, and achieving revenue and labor goals.
This position requires flexibility with working hours, including both day and night shifts, and a consistent onsite presence at assigned locations. Travel is required. 
 
Key Responsibilities:
 1. Safety and Compliance:
 <ul><li>Conduct unannounced site visits to ensure adherence Foxtrot Safety Policy and customer safety policies.
 </li><li>Identify safety shortfalls and chart paths forward to uphold safety standards.
 </li><li>Hold educational safety meetings and proactively engage in training initiatives.</li><li>
 Collaborate with the Safety/Training Department to ensure comprehensive training for all team members.
</li><li>Assist in policy creation, implementation, and suggest new safety measures.</li></ul>
<ul><li>Participate in incident and accident reporting, investigations, and resolution.</li></ul>
 2. Operational Management:
 <ul><li>Oversee location(s) scheduling to meet customer requirements and coordinate travel as needed.
</li></ul><ul><li>Proactively identify and address turnover; initiate backfill to maintain staffing minimums.
</li><li>Represent location revenue and labor; oversee administrative training and capacity of on site managers and supervisors.
</li><li>Monitor disciplinary actions, hazards, and complaints; have authority to approve raises with ownership approval.</li></ul>
3. Equipment and Supplies:
<ul><li>Recommend equipment needs and capital improvements while considering financial goals.
</li><li>Review supply locker audits for safety and stock compliance; ensure all equipment is in good working order.
</li><li>Schedule supply needs for ad hoc projects and assist with equipment or supply issues as required.</li></ul>
 4. Client and Quality Management:
<ul><li>Engage in customer troubleshooting, manage client relations, and create weekly location report cards and quality reports.
</li><li>Generate estimates or pricing for new customers and ensure timely and accurate completion of closeouts, debriefs, and audits.
</li><li>Monitor timecard outliers, approve/deny manager PTO requests, and ensure compliance with necessary forms.
</li><li>Conduct quarterly reviews of OMs, address quality concerns, and hold the team accountable for quality standards.</li></ul>
5. Training and Development:
<ul><li>Coordinate training needs between manager and supervisors and the Director of Training and Safety.
</li><li>Identify and address training deficiencies; ensure compliance with training plans.</li><li>
Maintain a communicative relationship with customers, co-workers, and management.</li></ul>
6. Revenue and Financial Goals:
 <ul><li>Hit defined revenue targets, generate new leads, and ensure established revenue goals are met.
</li><li>Monitor SharePoint for job scheduling and crew allocation, update sales sheets in real-time.
</li><li>Understand contract specifics and make decisions based on the P&amp;L, including staffing, planning, expansion, and purchases.</li></ul>
 7. Administrative Duties:
<ul><li>Audit company-provided vehicles for safety, maintenance, and cleanliness; ensure timely maintenance with a budget up to $1,000.
</li><li>Be trained in accident protocol and ensure communication of deficiencies to ownership.
</li><li>Dedicate six days a month to travel and ensure 100% checklist compliance, revenue and labor goals, quality audit scores, and cash flow targets.</li></ul>
Performance Indicators (KPIs):
<ul><li>100% Checklist Compliance: Ensure all operational checklists are completed accurately and on time.</li><li>
Revenue and Labor Goals: Meet or exceed set revenue and labor goals for each location.</li><li>
Quality Audit Scores: Achieve high-quality audit scores, maintaining standards of excellence.</li><li>
Staffing Minimums: Maintain required staffing levels across all locations.</li><li>
Turnover Rates: Achieve low turnover rates among onsite managers and supervisors.</li><li>
 Revenue Growth: Attain a 15% year-over-year revenue growth across locations.</li><li>
Cash Flow: Achieve a 35% cash flow across all locations.</li></ul>
Qualifications:
<ul><li>Proven experience in a managerial role with a focus on safety, operations, and client relations</li><li>
Strong knowledge of safety regulations, training practices, and compliance.</li><li>
Excellent leadership, communication, and problem-solving skills.</li><li>
Ability to travel consistently and manage multiple locations effectively.</li><li>
Proficiency in understanding financial reports, P&amp;L, and achieving revenue targets.</li><li>
Experience in training, development, and maintaining high-quality standards. Education and Experience:</li><li>
Bachelor's degree in Business Administration, Management, Safety, or related field preferred.</li><li>
Minimum of 3 years of experience in a managerial role, preferably in a similar industry.</li><li>
Relevant certifications in safety and management are a plus.</li></ul>
Working Conditions:
<ul><li>This role requires regular travel to multiple locations, with at least six days per month dedicated to site visits.</li><li>
Ability to work flexible hours as needed and be on-call for urgent issues</li></ul>
Compensation
Non-Exempt
Medical/Dental/Vision/Life Benefits available after a 60 day probation
401K with company match available with 1 year seniority
PTO
Job Type: Full-time
Pay: $70,000 yearly salary. Merit-based raises based on location growth and revenue. 
The Culture
FoxTrot is not a typical service company. We are a highly aggressive, tight knit, caring group of action-oriented individuals. 
 
We are growing at 70%+ per year due to our excellent reputation and high standards. This job may not be right for someone with extensive outside commitments or side hustles. We need your full focus. 
 
We are fearless; our team is relentlessly building new, and robust systems. It is up to you to provide feedback on these systems. Don't accept average, expect excellence from your leadership team. 
 
The Rewards 
 
Apply if you would like to contribute to building an organization that is large, great, and lasting. In the process, open your world up to extensive travel, learning opportunities, and career growth potential. 
 
Start building your career today at FoxTrot Aviation!</div>

Regional Manager 1

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