client relations manager

Green Leaves ADHC

Job SummaryThe Client Relations &amp; Marketing Manager is responsible for developing and maintaining strong relationships with clients, families, referral sources, healthcare providers, and community partners while implementing strategic marketing initiatives that increase brand awareness, client acquisition, and business growth. This position serves as a key liaison between Green Leaves ADHC and the community, ensuring exceptional client satisfaction, strengthening referral networks, and supporting the organization's mission of delivering high-quality healthcare services.---Essential Duties and ResponsibilitiesClient Relations&middot; Serve as the primary point of contact for clients, families, referral sources, and community partners.&middot; Complete client intakes, assessments, reassessments, and onboarding documentation.&middot; Develop, review, and update individualized client care plans within the ClearCare system.&middot; Conduct monthly client visits to assess service quality, client satisfaction, and care plan effectiveness.&middot; Visit clients in hospitals, rehabilitation facilities, nursing homes, assisted living communities, and other healthcare settings as needed.&middot; Identify client concerns and coordinate timely resolutions with the Director of Operations and interdisciplinary team.&middot; Work collaboratively with scheduling and recruiting teams to ensure smooth client transitions and continuity of care.&middot; Maintain accurate client documentation while ensuring compliance with HIPAA and organizational policies.---Marketing &amp; Business Development&middot; Develop and execute annual and quarterly marketing strategies aligned with organizational growth objectives.&middot; Prepare and maintain a rolling four-week marketing calendar.&middot; Build and maintain relationships with physicians, hospitals, rehabilitation centers, skilled nursing facilities, case managers, social workers, insurance providers, and community organizations.&middot; Generate new referrals through networking, relationship building, presentations, and community outreach.&middot; Represent Green Leaves ADHC at networking events, health fairs, community meetings, and professional organizations.&middot; Coordinate educational seminars, wellness events, and community outreach initiatives.&middot; Monitor referral trends and develop strategies to increase referral volume and market share.&middot; Maintain referral and business development activities within Well Sky, ClearCare, or other CRM systems.&middot; Prepare weekly and monthly reports on marketing performance, referral activity, and business development outcomes.&middot; Analyze competitor activities and market trends to identify opportunities for organizational growth.---Digital Marketing&middot; Manage the organization's digital marketing initiatives.&middot; Coordinate social media platforms to enhance community engagement and brand awareness.&middot; Develop newsletters, brochures, presentations, promotional materials, and marketing collateral.&middot; Assist with website updates and online reputation management.&middot; Support email marketing campaigns and digital communications.&middot; Monitor campaign effectiveness using performance metrics and recommend improvements.---Pay: From $53,500.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Client Relations & Marketing Manager

Beyond International Group

Job Overview Beyond International Group is a forward-thinking company dedicated to providing innovative solutions and services across various sectors. We enhance business operations through advanced technology and strategic consulting, helping a diverse range of clients to optimise their processes and achieve their goals. We are currently seeking a motivated and customer-focused individual to join our team. We are looking for an Assistant Customer Experience Manager to support our mission of delivering exceptional value. This is a Part-Time and Full-Time role. The successful candidate will play a crucial role in shaping the customer journey and ensuring the highest levels of satisfaction. Responsibilities • Assist the Customer Experience Manager in developing and implementing strategies to enhance the overall customer journey. • Serve as a key point of contact for customer enquiries, providing timely and effective resolutions. • Collect, analyse, and report on customer feedback to identify trends and inform service improvements. • Collaborate with cross-functional teams, including technology and consulting, to ensure a seamless and positive customer experience. • Help to maintain and update our Customer Relationship Management (CRM) system with accurate customer data. • Contribute to the creation of support documentation, knowledge base articles, and customer-facing materials. • Monitor key customer experience metrics and prepare regular performance reports. Qualifications Essential: • Proven experience in a customer experience, customer support, or a related client-facing role. • Exceptional written and verbal communication skills with a keen eye for detail. • Strong analytical and problem-solving abilities, with a capacity to think strategically. • A genuine passion for helping customers and a deeply empathetic approach. • Proficiency in using standard office software and experience with CRM platforms. • Excellent organisational and time-management skills, with the ability to work independently in a remote environment. Desirable: • Previous experience within the technology or strategic consulting industry. • A bachelor's degree in Business, Marketing, Communications, or a relevant field. • Familiarity with customer feedback analysis tools and techniques. Benefits • A competitive hourly wage. • The opportunity to work in a fully remote and flexible part-time capacity. • A chance to be part of an innovative and growing international company. • A supportive and collaborative team culture that values professional development.

Assistant Customer Experience Manager (Remote + Flexible)

Percepta

<div><h3 class="jobSectionHeader">Requisition Title</h3>
: Bilingual French Customer Service Case Manager (04DB8) 
US-FL-Melbourne<h3 class="jobSectionHeader">
Description</h3>
Drive your career forward with Percepta and join the people powering the world's leading automotive customer experiences. As a Customer Service Case Manager (Bilingual French) working fully remote in Melbourne, FL, you&rsquo;ll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of our award-winning, people-first culture.
What You&rsquo;ll Be Doing
As a Customer Service Case Manager (Bilingual French), you'll play a key role in creating exceptional customer experiences for a globally recognized leader in high-quality automotive products and services. You'll build lasting relationships with customers and prospective buyers by taking the time to understand their needs, concerns, lifestyles, and preferences. Through active listening, expert guidance, and timely, personalized solutions, you'll help resolve issues with confidence and care. Empowered to make decisions and equipped with customer satisfaction tools, you'll have the autonomy to deliver meaningful resolutions, strengthen customer trust, and foster long-term loyalty to the brand.
During a Typical Day, You&rsquo;ll<ul>
<li>Deliver an exceptional customer experience by building trust and guiding customers through the pre-purchase journey, including vehicle information, availability, specifications, promotions, products and services, and dealer connections.</li>
<li>Serve as a knowledgeable resource for product information, sales inquiries, and service support while handling inbound calls, emails, and chats in a professional, courteous, and timely manner.</li>
<li>Actively listen to customer needs, manage interactions efficiently, and resolve inquiries and concerns using available resources, including dealerships, subject matter experts, leadership, and field service engineers.</li>
<li>Serve as a liaison between customers, dealerships, and internal support teams to ensure timely follow-up, issue resolution, and overall customer satisfaction.</li>
<li>Document customer interactions accurately, return voicemail and email messages promptly, and maintain strong organizational and written communication skills.</li>
<li>Utilize customer satisfaction tools, including financial assistance, service plans, maintenance plans, and payment solutions, to resolve customer concerns and strengthen brand loyalty.</li>
<li>Participate in business initiatives, marketing and sales projects, special events, and other activities that support departmental and organizational objectives.</li>
<li>Achieve established performance goals, provide feedback to support continuous improvement, and collaborate effectively with team members to ensure shared success.</li>
</ul>What You Bring to the Role<ul>
<li>High school diploma required; an Associate or bachelor&rsquo;s degree is preferred</li>
<li>Bilingual English and Canadian French (Fluent) &ndash; must be able to pass verbal and written assessments</li>
<li>A minimum of two (2) years of experience in customer service, call center, hospitality, public relations, or sales</li>
<li>Experience in a luxury field (hospitality or brand product) is a plus</li>
<li>Knowledge of the automotive industry is a plus</li>
<li>Strong verbal and written communication skills</li>
<li>Strong customer service, interpersonal, and relationship-building skills</li>
<li>Typing skills (minimum of 30 words per minute)</li>
</ul>What You Can Expect<ul>
<li>Pay rate of $20.34 per hour, inclusive of the base pay of $18.34 per hour + $2.00 per hour premium for the bilingual French skill</li>
<li>Health/Dental/Vision/Life Insurance, with Flexible Spending Account (FSA) and Health Savings Account (HSA) options</li>
<li>Traditional 401(k) Retirement Plan</li>
<li>Vacation/Sick Time and Paid Holidays</li>
<li>Tuition Reimbursement Training &amp; Development Programs (Percepta College)</li>
<li>Employee Assistance Program (EAP)</li>
<li>Employee Discount Program</li>
<li>Award-Winning Employee Rewards &amp; Recognition Program (Perci Perks)</li>
</ul>About Percepta
Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:<ul>
<li>Lead with humility &ndash; We listen first, lead with empathy, and stay grounded&mdash;so people and ideas have room to grow.</li>
<li>Service beyond self &ndash; We serve others&mdash;clients, customers, and teammates&mdash;with care and integrity in every interaction.</li>
<li>Leave it better &ndash; We take ownership and leave every process, person, and place better than we found it.</li>
<li>Win together &ndash; We succeed as one&mdash;celebrating, supporting, and showing up for each other.</li>
<li>Deliver remarkable &ndash; We go beyond expectations to create bold, meaningful moments that stand out.</li></ul>
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.</div>

Bilingual French Customer Service Case Manager

The Arab Lens

<div>Our Client
Our client is an established organization seeking an experienced HR Manager to lead its Human Resources operations and support the company&rsquo;s continued growth. The organization values strong leadership, employee development, and operational excellence, making Human Resources a key contributor to its long-term success.
The Role
The HR Manager will oversee all core Human Resources activities, including recruitment, employee relations, performance management, compensation, training, compliance, and HR operations. Working closely with senior leadership, the successful candidate will ensure that HR practices effectively support business objectives while fostering a positive and productive working environment.
Responsibilities<ul><li>
Lead the day-to-day Human Resources function.</li><li>
Develop and implement HR policies and procedures.</li><li>
Oversee recruitment and onboarding activities.</li><li>
Manage employee relations and disciplinary matters.</li><li>
Lead performance management and annual appraisal processes.</li><li>
Develop employee engagement and retention initiatives.</li><li>
Coordinate learning and development programs.</li><li>
Ensure compliance with applicable labor legislation.</li><li>
Prepare HR reports and workforce analytics for management.</li><li>
Manage HR budgets and departmental performance.</li><li>
Support organizational change and business transformation initiatives.</li></ul>
Qualifications<ul><li>
Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related discipline.</li><li>
8+ years of Human Resources experience, including management responsibility.</li><li>
Strong knowledge of HR best practices and employment legislation.</li><li>
Experience leading HR teams within a corporate environment.</li><li>
Excellent leadership and stakeholder management skills.</li><li>
Strong communication, negotiation, and conflict resolution abilities.</li><li>
Professional HR certifications such as CIPD, SHRM, or PHR would be advantageous.</li><li>
Fluency in English is required; Arabic is considered an advantage.</li></ul></div>

HR Manager

<div>We're seeking a motivated Public Relations Assistant to join our fast-growing event marketing and advertising team. We specialize in creating innovative marketing campaigns and brand experiences for nationally recognized clients. If you're passionate about public relations, communications, event marketing, brand management, and client relations, this is an exciting opportunity to build your career with a company that values growth and professional development.
As a Public Relations Assistant, you'll help strengthen client relationships, represent brands at promotional events, support strategic communications initiatives, and contribute to campaigns that increase brand awareness and community engagement. You'll receive hands-on training, mentorship, and opportunities for advancement within our growing organization.<h2 class="jobSectionHeader">
What You'll Do</h2><ul><li>
Support the planning and execution of public relations and event marketing campaigns</li><li>
Represent client brands at promotional events, community outreach initiatives, and public appearances</li><li>
Build and maintain strong relationships with clients, customers, and community partners</li><li>
Collaborate with marketing, advertising, and leadership teams to ensure consistent brand messaging</li><li>
Assist in developing and implementing public relations strategies that increase brand awareness</li><li>
Coordinate promotional events and community engagement activities</li><li>
Prepare presentations, promotional materials, and communication resources</li><li>
Coach client representatives on effective communication and customer engagement best practices</li><li>
Monitor campaign performance and provide feedback to improve future initiatives</li><li>
Help protect and strengthen the organization's public image and brand reputation</li></ul><h2 class="jobSectionHeader">
What We Offer</h2><ul><li>
Comprehensive paid training and professional development</li><li>
Clear opportunities for career advancement and internal promotions</li><li>
Leadership training and mentorship programs</li><li>
Collaborative, team-oriented work environment</li><li>
Hands-on experience in public relations, communications, marketing, and event management</li><li>
Performance-based growth opportunities</li></ul><h2 class="jobSectionHeader">
Qualifications</h2><ul><li>
Associate's or Bachelor's degree in Public Relations, Communications, Marketing, Journalism, Business, or a related field preferred</li><li>
Excellent written and verbal communication skills</li><li>
Strong interpersonal and relationship-building abilities</li><li>
Outstanding organizational and multitasking skills</li><li>
Professional, positive, and customer-focused attitude</li><li>
Self-motivated with strong problem-solving skills</li><li>
Ability to work independently and collaboratively in a fast-paced environment</li><li>
Previous experience in customer service, hospitality, retail, marketing, communications, or event coordination is a plus but not required</li></ul><h2 class="jobSectionHeader">
Why Join Our Team?</h2>
We're committed to developing future leaders in public relations, marketing, and communications. Our supportive culture emphasizes collaboration, innovation, and continuous learning, giving team members the opportunity to grow professionally while making a meaningful impact for nationally recognized brands.</div>

Public Relations Assistant - Entry Level

Libertana Home Health

<div>JOB DESCRIPTION
Position: Lead ALF Case Manager
Pay Range: $30.00-$35.00 PER HR
Reporting To: ALF Manager
Work Type: Remote/Field
POSITION SUMMARY:
The Lead ALF Case Manager is responsible for ensuring the positive quality of life and well-being of selected ALWP and CCT clients in a specified region of RCFE&rsquo;s. This will be done through performing a monthly face-to-face visit with each client, as well as a weekly follow up visit with each client, their social worker, or their RN to ensure they continue to flourish in the RCFE. The Lead ALF Case Manager will identify services needed for each client and work with the CCT and/or ALWP coordinators, the CCT Manager, and the ALW/ALF Manager to ensure services are provided. The Lead ALF Case Manager will build rapport with the staff members at each RCFE and will work to ensure Libertana maintains positive communication with them. Quality assurance reviews may need to be performed as needed. The Lead ALF Case Manager will also help to develop PR strategies, manage client databases, and assist the Director of Waiver Services in general program development.
QUALIFICATIONS:
<ul><li>Minimum of 2 years&rsquo; experience working in a related field.
</li><li>Must have a bachelor&rsquo;s degree in social work, psychology, counseling, rehabilitation, gerontology, sociology, or related field.
</li><li>Possess current CPR certification or can receive upon hiring.
</li><li>Knowledge of California Community Transitions and California Assisted Living Waiver Programs preferred.
</li><li>Exercises exceptional judgement and understanding of clinical practices and documentation skills.
</li><li>Superior organizational skills and ability to work independently.
</li><li>Good written and verbal communication skills.
</li><li>Application management and Public Relations skills
</li><li>Knowledgeable in the use of computers and electronic information and charting systems.
</li><li>Ability to build and maintain good relationships with Libertana office personnel and RCFE staff.
</li><li>Licensed driver with automobile in good working order.
</li></ul>ESSENTIAL DUTIES AND RESPONSIBILITIES:
The following is a representation of the major duties and responsibilities of this position. The agency will make reasonable accommodations to allow otherwise qualified applicants with disabilities to perform essential functions.
<div><ul><li>Conducts assessments using ALWP Monthly Form, and any other tools required to determine level of care and services needed for clients.
</li></ul><ul><li>Responsible for the completion of relevant documents and assessments.
</li></ul><ul><li>Uses judgement and decision-making abilities to assess client needs.
</li></ul><ul><li>Notifies ALWP Coordinator, CCT Manager, ALW/ALF Manager, of services needed for each client and ensures these services are provided in a timely manner.
</li></ul><ul><li>Notifies SNF Administrator if client has been re-hospitalized.
</li></ul><ul><li>Conducts quality assurance audits/assessments as needed.
</li></ul><ul><li>Establishes and maintains positive relationships with RCFE staff and other vendors.
</li></ul><ul><li>Significant amount of driving may be required throughout the Los Angeles, San Diego, Riverside, Fresno and San Bernardino County.
</li></ul><ul><li>Manage client databases.
</li></ul><ul><li>Develop PR strategies and programs.
</li></ul><ul><li>Recruiting, Interviewing, and Hiring
</li></ul><ul><li>Oversee and Manage Team Performance
</li></ul><ul><li>Familiarity with Title 22
</li></ul><ul><li>Initiates and sets goals for department
</li></ul><ul><li>Constant communication with department team
</li></ul><ul><li>Enhance efficiency and productivity of procedures and employees
</li></ul><ul><li>Maintain positive customer satisfaction/service
</li></ul><ul><li>Create and implement department specific training
</li></ul><ul><li>Maintain Federal and State regulations/ labor laws
</li></ul><ul><li>Maintain a comfortable work environment for all employees
</li></ul><ul><li>Driving may be required to geographical areas that are covered by the company.
</li></ul><ul><li>Knowledge of Confidentiality, HIPAA and healthcare laws and regulations
</li></ul><ul><li>Monitor compliance
</li></ul><ul><li>Staff evaluations
</li></ul><ul><li>Maintains proper timekeeping.
</li></ul><ul><li>Follows policies and procedures as per Employee Handbook.
</li></ul><ul><li>Maintains all credentials up to date.
</li></ul><ul><li>Reports Fraud and Abuse.
</li></ul><ul><li>Knowledge of mandated reporting.
</li></ul><ul><li>Conducts timely recording and/or documentation of client contact.
</li></ul><ul><li>Attends Department meetings (in person, by phone or by web).
</li></ul><ul><li>Attends all State mandated in service trainings.
</li></ul><ul><li>Performs other duties that may be assigned.
</li></ul></div>PHYSICAL REQUIREMENTS:
<ul><li>Stand, sit, talk, hear, and use of hands and fingers to operate computer, telephone, and keyboard on a frequent basis up to 40% of the time.
</li></ul><ul><li>Reach, stoop, kneel and bend up to 20% of the time
</li></ul><ul><li>Moderate amount of walking up to 15% of the time.
</li></ul><ul><li>Moderate amount of driving up to 25%of the time.
</li></ul><ul><li>Close vision requirements due to computer work on a frequent basis
</li></ul><ul><li>Light to moderate lifting may be required up to 25lbs on a frequent basis.
</li></ul><ul><li>Pushing and pulling up to 25lbs.
</li></ul>I have reviewed and accepted the requirements of the job including the job description outlined
above.</div>

Lead ALF Case Manager

Stansfeld LLC

Event Manager I - Role Job Description:The Event Manager I is the senior event manager, strategic leader, and creative visionary, responsible for the planning, coordination, and flawless execution of a wide range of events. Reporting to the Director of Events, this role manages all phases of the event lifecycle &mdash; from concept development to post-event evaluation &mdash; while ensuring outstanding experiences for clients, attendees, and stakeholders. As the senior member of the events team, the Event Manager I leads events for partner organizations and provides day-to-day guidance, training, and quality review for entry-level Event Managers (Event Manager II), with responsibilities including budget development, vendor management, stakeholder communication, and event execution aligned with performance standards.Key ResponsibilitiesEvent Planning &amp; Execution<ul><li>Develop and manage detailed event plans, including budgets, timelines, and resource allocation.</li><li>Lead the creative vision and design of events, ensuring alignment with client and organizational goals.</li><li>Oversee all logistical elements such as venue selection, catering, A/V, transportation, and d&eacute;cor.</li><li>Provide on-site leadership during event setup, execution, and breakdown.</li><li>Mentor and support entry-level Event Managers (Event Manager II), reviewing their work and helping develop their skills across the event lifecycle.</li><li>Coordinate with internal teams and external vendors on all deliverables, including:</li><li>Meeting planning (internal and external)</li><li>Run-of-show documents, agendas, and timelines</li><li>Sponsorship and exhibitor packages</li><li>Marketing materials and graphic assets</li><li>Speaker logistics and briefing documents</li><li>Email campaigns, FAQs, and attendee communication</li><li>Program content and registration website management</li><li>Conduct site visits and risk assessments, resolving potential issues proactively.</li></ul>Client &amp; Stakeholder Relations<ul><li>Foster strong relationships with clients by understanding their vision and consistently delivering high-quality events.</li><li>Maintain ongoing communication with clients, providing timely updates and resolving issues.</li><li>Collaborate with sponsors, exhibitors, and other key stakeholders to maximize event value and engagement.</li></ul>Financial Oversight<ul><li>Create, manage, and reconcile event budgets, ensuring cost efficiency and accountability.</li><li>Negotiate vendor contracts and identify cost-saving opportunities.</li><li>Provide financial tracking, reporting, and forecasting throughout the event lifecycle.</li></ul>Post-Event Analysis<ul><li>Lead post-event evaluations, including collecting client and attendee feedback.</li><li>Analyze key performance indicators (KPIs) to measure event success.</li><li>Document lessons learned and implement improvements for future events.</li></ul>Qualifications<ul><li>Bachelor's degree in event management, hospitality, marketing, or a related field; advanced certifications preferred.</li><li>6&ndash;8 years of progressive event management experience, including planning and executing a variety of successful events and experience leading or mentoring others.</li><li>Strong project management, multitasking, and organizational skills.</li><li>Excellent communication, negotiation, and interpersonal abilities.</li><li>Proficient in event management tools and software platforms.</li><li>Financial acumen and experience managing complex budgets.</li><li>Creative thinker with a proactive, solution-oriented mindset.</li><li>Demonstrated leadership and team coordination experience.</li></ul>Additional Requirements<ul><li>Remote position; must be willing and available to travel for in-person events.</li><li>Standard hours are Monday&ndash;Friday, 9:00 a.m.&ndash; 5:00 p.m. CT, with flexibility required based on event needs.</li></ul>Job Type: Full-timePay: $60,000.00 - $70,000.00 per yearBenefits:<ul><li>Flexible schedule</li></ul>Work Location: Remote

Event Manager

Search 3651+ Client relations manager jobs near you this August. New roles added regularly across leading industries. Apply today.