client relations officer

Ras Al Khaimah Economic Zone (RAKEZ)

<div>
 
 
 JOB OVERVIEW:
 
 
 
 
 
 
 RAKEZ is seeking to appoint a Client Relations Officer to join our Customer Experience &ndash; One Stop Shop team. This role is critical in delivering an exceptional client journey for Key Accounts and Channel Partners, ensuring high service quality, regulatory compliance, and efficient end-to-end request handling.
 
 
 
 
 
 To act as a primary point of contact for clients and agents, ensuring that all service requests are processed with speed, accuracy, and in line with RAKEZ&rsquo;s quality, control, and regulatory standards. The role carries full accountability for assigned client transactions and contributes to continuous service excellence.
 
 
 
 
 
 
 KEY RESPONSIBILITIES:
 
 
 
 
 
 <ul>
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 Serve as the main point of contact for Key Clients and Channel Partners, ensuring professional and timely support.
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 Handle multi-service client transactions related to licensing and other RAKEZ services.
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 Manage daily client and agent requests to ensure high service quality and SLA compliance.
 </li>
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 Ensure all transactions are processed with high accuracy and within approved turnaround times.
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 Maintain strict compliance with internal policies, regulatory standards, and audit requirements.
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 Drive first-time resolution and minimize rejections and client complaints.
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 Coordinate closely with internal departments (Finance, Legal, Registrar, Compliance, Development) and Government Authorities.
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 Maintain up-to-date knowledge of RAKEZ products, services, and systems.
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 Contribute to the continuous improvement of CRM systems and operational workflows.
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 Prepare ad-hoc and operational reports as required by management.
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 Support and coach junior front-line colleagues as needed.
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 </ul>
 
 
 
 
 
 CANDIDATE PROFILE:
 
 
 
 
 
 <ul>
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 Diploma or bachelor&rsquo;s degree in business or a related field.
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 Minimum 5 years of experience in client relations, customer service, or front-office operations.
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 Strong understanding of UAE Licensing and Registration principles.
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 Excellent communication and stakeholder management skills.
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 Strong problem-solving and customer advocacy mindset.
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 Proficiency in MS Office.
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 Fluent in English &amp; Arabic. Other Languages is an advantage.
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 </ul>
</div>

Client Relations Officer

SFAI Qatar

The Client Relations Officer is responsible for building and maintaining strong relationships with clients to ensure high-quality delivery of outsourced manpower services. This role serves as the main communication link between clients and internal departments, ensuring client satisfaction, service compliance, and business continuity.Key Responsibilities&middot; Serve as the main point of contact for assigned client accounts and ensure consistent communication.&middot; Coordinate manpower deployment with internal departments (HR, Recruitment, Payroll, and Operations).&middot; Address client requests, concerns, and feedback promptly and professionally.&middot; Monitor staff performance, attendance, and compliance with contractual terms.&middot; Support the preparation and renewal of client contracts and service agreements.&middot; Ensure timely submission of documentation such as invoices, timesheets, and NOCs.&middot; Conduct regular client meetings to review service performance and identify improvement areas.&middot; Assist in identifying new business opportunities within existing client accounts.&middot; Prepare regular client reports and maintain updated client records.Qualifications&middot; Bachelor&rsquo;s degree in Business Administration, Human Resources, Marketing, or related field.&middot; Minimum 3&ndash;5 years of experience in client relations or account management, preferably in outsourcing, manpower supply, or facility management sectors in Qatar or GCC.&middot; Excellent communication skills in English (Arabic is an advantage).&middot; Strong knowledge of Qatar Labour Law and HR procedures for outsourced staff.&middot; Proficient in Microsoft Office applications.Key Competencies&middot; Strong interpersonal and customer service skills.&middot; Effective problem-solving and conflict resolution abilities.&middot; Excellent time management and organizational skills.&middot; Negotiation and presentation capability.&middot; Ability to work independently and handle pressure in a fast-paced environment.Additional Requirements&middot; Experience with clients in healthcare, oil &amp; gas, or retail sectors preferred.&middot; Transferable visa with NOC.Job Type: Full-timePay: QAR4,500.00 per month

International Free Zone Authority | IFZA

<div>
 
 About Us
 
 
 
 IFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE, optimizing the country's strategic location and world-class infrastructure. We provide easy, reliable, and fast company formation services through our network of Professional Partners and Government Authorities.
 
 
 
 Job Description
 
 
 
 The Client Relations Officer oversees the entirety of the administrative process required to issue or amend trade licenses while answering all related inquiries by professional partners and clients. The role requires monitoring the CRM system and checking information accuracy to ensure processes run smoothly and applications are processed in a timely manner.
 
 
 
 Responsibilities
 
 
 
 <ul>
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 Providing clients and professional partners with license-related information in line with organizational time-frames and guidelines
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 Issuing quotes and providing license-related documentation to clients and professional partners
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 Monitoring and updating the CRM system regularly when managing a portfolio of work
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 Accurately analyzing the content of all documentation such as passports, application forms and resolutions
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 Responding to all partners&rsquo; and clients&rsquo; emails and queries on a range of scenarios faced by licensees
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 Delivering exceptional levels of customer service, ensuring IFZA&rsquo;s reputation and integrity is maintained
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 Fostering long-lasting business relationships with clients and professional partners
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 Handling complaints and finding optimal solutions to ensure clients&rsquo; happiness and retention
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 Operating closely with sales, finance, and renewals departments
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 Performing other job-related duties as assigned by Management
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
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 Full English proficiency is required
 </li>
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 Additional spoken languages are a plus
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 Intermediate computer literacy is required e.g., MS Office
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 Excellent customer service skills with the ability to communicate effectively on phone calls, via email, and during sporadic face-to-face interactions
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 Strong attention to details
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 Customer Service and Client Relationship Management experience is advantageous
 
 
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 </ul>
 
 Benefits
 
 
 
 As an employee of IFZA, you can expect:
 
 
 <ul>
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 24 working days as annual leave
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 Annual flight home
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 Life insurance plan
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 Medical insurance plan (with the option to upgrade at your own cost)
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 Bonus scheme (in relevant departments)
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 Access to exclusive Fazaa discounts (applicable in participating retail stores, food &amp; beverage outlets, fitness clubs, cinemas, theme parks, clinics, and more)
 
 
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 </ul>
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</div>

Studio Underground

<div><div>Studio Underground is seeking a proactive and dynamic HR &amp; Client Relations Officer to recruit and manage creative production talent, support smooth client coordination, and handle key administrative operations. The ideal candidate should have excellent communication skills and a strong understanding of the media production environment.
 
 
About Studio Underground
Studio Underground is a leading creative and production agency empanelled with NFDC, DIPR Uttarakhand, DIPR Uttar Pradesh, and DIPR Haryana .
 
We specialize in high-impact government communication films, documentaries, motion graphics, digital campaigns, and multi-format content production.
 
Our team works across challenging terrains and diverse environments, delivering compelling stories through visuals, strategy, and creativity.
 
With a strong focus on quality, storytelling, and innovation, Studio Underground is expanding its operations and strengthening its internal team to support growing project demands.
</div><div>Requirements</div>
<div>
Key Responsibilities
<ul><li>HR &amp; Talent Management
</li><li>Lead hiring for creative and production roles such as: Video Editors, Cinematographers, Production Crew, Motion Graphics Artists, Assistants &amp; other studio personnel
</li><li>Manage sourcing, screening, interviews, and onboarding
</li><li>Maintain HR and resource allocation records
</li><li>Implement employee engagement, training, and retention initiatives
</li><li>Ensure policy compliance and professional conduct
</li><li>Client Relations Support
</li><li>Liaise between production teams and clients for smooth communication
</li><li>Coordinate staffing and project Requirements based on client briefs
</li><li>Ensure timely updates, delivery transparency, and support in handling feedback
</li><li>Maintain strong client experience and relationship professionalism
</li><li>Administrative &amp; Operational Support
</li><li>Support Creative Head with schedules, project coordination, and reporting
</li><li>Handle documentation, approvals, vendor coordination &amp; freelance hiring
</li><li>Assist in billing follow-ups and client-related paperwork
</li><li>Ensure workflow efficiency across projects and departments
</li></ul>Skills &amp; Compentencies:
<ul><li>Excellent written &amp; verbal communication
</li><li>Strong people management and negotiation skills
</li><li>Organizational and multi-tasking abilities
</li><li>Understanding of film/production workflow and timelines
</li><li>Proficiency in MS Office, HR tools &amp; coordination platforms
</li></ul>Qualifications:
<ul><li>Bachelor&rsquo;s/Master&rsquo;s in HR, Communication, Media, or related field
</li><li>Experience in media production, film studios, or creative agencies preferred
</li><li>Ideal Personality- Energetic, confident &amp; people-centric
</li><li>High emotional intelligence &amp; conflict resolution ability
</li><li>Solution-oriented with strong ownership and integrity
</li></ul>Contact Us:
If you are interested in this position, you can reach us at:
 
hr@studiounderground.in (for any clarification)
 
+91-8126435442 (Call Creative Head)</div></div>

HR & Client Relations Officer

Beno

Job Description : As a Client Relations Officer / Hostess, you will be the face of our company, responsible for creating a positive first impression.Your role involves welcoming clients, assisting them with their needs, and ensuring their experience is exceptional.You will also be responsible for maintaining a welcoming and organized environment.Key Responsibilities : Greet and welcome clients with a friendly and professional demeanor.Assist clients by answering inquiries and guiding them through our services / products.Manage bookings efficiently.Build and maintain positive relationships with clients to enhance customer loyalty.Handle client feedback and complaints gracefully, ensuring prompt resolution.Collaborate with team members to ensure smooth operations and high service standards.Requirements : Previous experience as a hostess, client relations officer, or in a customer-facing role is preferred.Excellent communication and interpersonal skills.Professional appearance and a positive attitude.Strong problem-solving skills and the ability to remain calm under pressure.Flexibility to work in shifts, including weekends and holidays.English language is a must, additional languages is an advantage.What We Offer : Competitive salary and benefits package.A dynamic and supportive work environment.Opportunities for growth and career development.

Client Service Officer / Hostess

Shahenshah Accountants & Consultants

Job Title: Public Relationship OfficerLocation: KarachiPosition Type: Full-TimeSalary Range: PKR 60,000 &ndash; 70,000 (commensurate with experience)RequirementsAge: 30 &ndash; 35 yearsEducation: O/A Level background with a minimum of a Bachelor&rsquo;s degree (required)Experience: 3&ndash;4 years of proven experience in Public Relations, Client Relations, or Communication rolesIndustry Background: Preference for candidates with prior work experience in the UAE, BPO sector, or UK/USA-based firmsAdditional: Call center experience will be considered a strong advantageKey ResponsibilitiesHandle all client inquiries related to business setup and government services in the UAE.Guide clients through the process of:Company formationTax registrationVisa processingBank account opening proceduresLegal documentation and compliance requirementsPrepare, review, and submit required documentation to government portalsEnsure all communication with clients is prompt, professional, and accurate.Stay updated with UAE business regulations, Freezone policies, and immigration rules.Maintain a high level of confidentiality, accuracy, and client satisfaction throughout the entire process.Coordinate with internal departments to ensure seamless client onboarding and service delivery.Skills RequiredStrong communication skills (both verbal and written)Excellent interpersonal and client-handling abilitiesProfessional demeanor with strong organizational and multitasking skillsAbility to perform effectively in a fast-paced, target-driven environmentJob Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthWork Location: In person

Public Relationship Officer

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