client relations officer

International Free Zone Authority | IFZA

<div>
 
 About Us
 
 
 
 IFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE, optimizing the country's strategic location and world-class infrastructure. We provide easy, reliable, and fast company formation services through our network of Professional Partners and Government Authorities.
 
 
 
 Job Description
 
 
 
 The Client Relations Officer oversees the entirety of the administrative process required to issue or amend trade licenses while answering all related inquiries by professional partners and clients. The role requires monitoring the CRM system and checking information accuracy to ensure processes run smoothly and applications are processed in a timely manner.
 
 
 
 Responsibilities
 
 
 
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 Providing clients and professional partners with license-related information in line with organizational time-frames and guidelines
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 Issuing quotes and providing license-related documentation to clients and professional partners
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 Monitoring and updating the CRM system regularly when managing a portfolio of work
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 Accurately analyzing the content of all documentation such as passports, application forms and resolutions
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 Responding to all partners&rsquo; and clients&rsquo; emails and queries on a range of scenarios faced by licensees
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 Delivering exceptional levels of customer service, ensuring IFZA&rsquo;s reputation and integrity is maintained
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 Fostering long-lasting business relationships with clients and professional partners
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 Handling complaints and finding optimal solutions to ensure clients&rsquo; happiness and retention
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 Operating closely with sales, finance, and renewals departments
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 Performing other job-related duties as assigned by Management
 
 
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 </ul>
 
 Requirements
 
 
 
 <ul>
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 Full English proficiency is required
 </li>
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 Additional spoken languages are a plus
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 Intermediate computer literacy is required e.g., MS Office
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 Excellent customer service skills with the ability to communicate effectively on phone calls, via email, and during sporadic face-to-face interactions
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 Strong attention to details
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 Customer Service and Client Relationship Management experience is advantageous
 
 
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 </ul>
 
 Benefits
 
 
 
 As an employee of IFZA, you can expect:
 
 
 <ul>
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 24 working days as annual leave
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 Annual flight home
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 Life insurance plan
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 Medical insurance plan (with the option to upgrade at your own cost)
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 Bonus scheme (in relevant departments)
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 Access to exclusive Fazaa discounts (applicable in participating retail stores, food &amp; beverage outlets, fitness clubs, cinemas, theme parks, clinics, and more)
 
 
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 </ul>
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Client Relations Officer

Renexus Resources

Your Next Opportunity: Customer Relations OfficerAre you a highly motivated and confident communicator with a passion for helping people? Renexus Resource Group is seeking a dedicated Customer Relations Officer to join our team in Gulshan-e-Iqbal, Karachi. This is an excellent opportunity for a professional ready to build a long-term career in a supportive, growth-oriented environment.About the RoleAs a Customer Relations Officer, you will be on the front lines, acting as the key point of contact for our international clients. Your primary focus will be on addressing inquiries, resolving issues, and ensuring every customer's experience is seamless and positive.Key Responsibilities<ul><li>Client Communication: Handle customer queries professionally and efficiently via phone, email, and live chat.</li><li>Problem Resolution: Provide accurate, clear, and timely solutions, collaborating with internal teams to resolve any concerns.</li><li>Quality Assurance: Maintain detailed records in line with service quality standards and actively contribute to process improvements.</li></ul>What We're Looking For<ul><li>Communication: Strong verbal and written English skills are a must.</li><li>Technical Skills: You are comfortable with basic computer operations and proficient in MS Office or equivalent tools.</li><li>Experience: Prior customer service experience is a plus, but not required. We offer comprehensive, paid training to set you up for success.</li><li>Mindset: You are professional, adaptable, and eager to learn in a fast-paced environment.</li></ul>Compensation &amp; Benefits<ul><li>Competitive Salary: A base salary of PKR 30,000 &ndash; 50,000 per month.</li><li>Lucrative Incentives: Unlock additional earning potential with performance bonuses that can push your monthly earnings beyond PKR 50,000.</li><li>Professional Growth: Benefit from comprehensive training and clear advancement opportunities within the organization.</li></ul>Position Details<ul><li>Job Type: Full-Time, On-site</li><li>Location: Gulshan-e-Iqbal, Block 9, Karachi</li><li>Shifts:</li><li>Day: 1:00 PM &ndash; 9:00 PM</li><li>Night: 6:00 PM &ndash; 3:00 AM</li></ul>If you are ready to represent a trusted global brand and deliver world-class customer service, we invite you to apply.Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

International Customer Service Representative

Mugshei

Position: Client Retention Officer Company: Mugshei Pvt Ltd Location: Garden Town Lahore Job Type: Full-Time - Night Shift Department: Customer Success / Client ServicesAbout the RoleWe are seeking a proactive and client-focused Client Retention Officer to join our team. The ideal candidate will be responsible for building strong relationships with existing clients, ensuring their satisfaction, and developing strategies to enhance client loyalty. This role is critical in reducing churn, maximizing client lifetime value, and supporting long-term business growth.Key Responsibilities<ul><li>Develop and implement strategies to improve client retention and reduce churn.</li><li>Build and maintain strong, long-term relationships with existing clients.</li><li>Act as the main point of contact for client inquiries, feedback, and concerns.</li><li>Monitor client accounts to identify risks of disengagement and proactively address them.</li><li>Collaborate with sales, marketing, and customer support teams to enhance client experience.</li><li>Conduct regular follow-ups, check-ins, and performance reviews with clients.</li><li>Identify upselling and cross-selling opportunities to maximize revenue from existing clients.</li><li>Maintain accurate client records and prepare retention reports for management.</li><li>Resolve client issues efficiently and ensure a positive client journey.</li><li>Stay updated with industry trends and competitor strategies to enhance client satisfaction.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.</li><li>Proven experience in client relations, account management, or customer success (1&ndash;3 years preferred).</li><li>Strong communication, negotiation, and interpersonal skills.</li><li>Ability to analyze data and prepare client retention reports.</li><li>Problem-solving attitude with a client-centric approach.</li><li>Proficiency in CRM software and MS Office tools.</li><li>Ability to work independently and collaboratively in a fast-paced environment.</li></ul>What We Offer<ul><li>Competitive salary and performance-based incentives.</li><li>Professional growth and training opportunities.</li><li>A collaborative and supportive work environment.</li><li>Opportunities to make a meaningful impact on client relationships and company success.</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Client Retention Officer - Night Shift

One World Immigrations

Job descriptionOne World Immigration Law Consultant is a leading immigration consultancy firm dedicated to providing comprehensive immigration services to clients seeking opportunities abroad. We specialize in skilled immigration, business immigration, and student visas, ensuring a seamless process for our clients.We are seeking a knowledgeable and client-focused Business Development Officer to join our Team. The successful candidate will provide expert guidance to clients on immigration matters, manage client cases, and ensure compliance with all relevant laws and regulations.Responsibilities (Overview):<ul><li>Promote One World Immigrations' services to potential clients and generate leads through research, cold calling, and networking.</li><li>Creating proposals, pitches, and presentations to showcase the company's services to potential clients.</li><li>Support the sales team in reaching out to potential clients and setting up meetings.</li><li>Conduct follow-ups with leads and guide clients on service offerings.</li><li>Collaborate with the branch team to meet business growth targets.</li></ul>Education &amp; Experience:<ul><li>Graduation</li><li>1-2 years of experience in business development, sales, client relations, or immigration consultancy.</li></ul>Requirements:<ul><li>Excellent verbal and written communication skills (in English and Urdu).</li><li>Strong interpersonal and negotiation skills with a client-focused mindset.</li><li>Ability to build relationships with Potential Clients to generate leads.</li><li>Confident, proactive, and result-oriented with strong follow-up skills.</li><li>Comfortable with social media platforms, email marketing, and outreach campaigns.</li></ul>Benefits:<ul><li>Competitive salary package + Handsome Commission Package + Mobile Allowance.</li><li>Supportive and collaborative work environment.</li></ul>Job Timings: 10:00 AM to 6:30 PM (Monday to Saturday)Females are encouraged to apply.Job Type: Full-timeWork Location: In personJob Type: Full-timeWork Location: In person

Business Development Officer (Female)

Integral Care Medical Supply

We are seeking a Customer Service Officer with a strong background in client relations, especially within the recruitment or service sector. The ideal candidate will be responsible for delivering exceptional customer service and ensuring a smooth recruitment process from initial inquiry to worker handover.Duties and Responsibilities:Answer customer calls and inquiries accurately and professionally.Receive customers in person, identify their needs, and provide appropriate service solutions.Follow up on customer files from contract signing until worker arrival and handover.Conduct regular follow-ups with clients during and after service delivery to ensure satisfaction.Coordinate with external recruitment agencies in labor-supplying countries to track order status.Enter and update customer data, order files, and contracts in the internal system.Resolve problems and complaints to ensure high levels of customer satisfaction.Schedule worker handover appointments and coordinate with sponsors.Ensure completion of all documents and legal requirements for recruitment.Liaise with relevant authorities such as the Ministry of Labor or foreign offices as needed.Prepare weekly reports on case progress, complaints, and resolutions.Maintain strict confidentiality and professional ethics in all client dealings.Promote company services for recruiting domestic and professional workers.Prepare offers and pricing and ensure contract signing with clients.Participate in marketing events and exhibitions to strengthen market presence.Submit periodic reports on sales activities and customer feedback.Comply with company policies and customer service standards.Qualifications and Requirements:Arabic speakers only apply for the jobMinimum 3 years of experience in customer service, preferably in recruitment agencies or service-based companies.Strong problem-solving ability and capacity to work under pressure.Proficient in computer systems and CRM software.Professional appearance with strong interpersonal skills across diverse nationalities.NOC is required.Job Type: Full-timePay: QAR4,000.00 - QAR6,000.00 per monthExperience:Manpower companies: 3 years (Required)Customer relationship management: 3 years (Preferred)Agency management: 3 years (Preferred)Language:Arabic (Native)English (Required)Ability to Commute:Please send your CV on WhatsApp Only:0097431017808Job Type: Full-time

Customer Service

Tibbi Pvt LTD

Job Description: Front Desk Officer (FDO)Company: Aesthetics Lab by TibbiPosition OverviewThe Front Desk Officer will be the first point of contact for clients, responsible for welcoming visitors, managing appointments, handling inquiries, and ensuring a smooth front-desk operation. This role requires excellent communication, customer service, and organizational skills to reflect the professional image of Aesthetics Lab by Tibbi.Key Responsibilities<ul><li>Client Reception: Greet and welcome clients in a professional, courteous manner.</li><li>Appointment Management: Schedule, confirm, and manage client appointments to ensure smooth flow.</li><li>Communication: Handle phone calls, WhatsApp, and email inquiries promptly and professionally.</li><li>Client Records: Maintain accurate client data, files, and treatment history in the system.</li><li>Coordination: Assist doctors, aestheticians, and management with scheduling and operational support.</li><li>Payments &amp; Billing: Manage billing, invoicing, and receipt issuance for treatments and services.</li><li>Customer Service: Address client queries, provide basic information about services, and escalate concerns where necessary.</li><li>Front Desk Management: Ensure reception area is tidy, well-organized, and welcoming at all times.</li><li>Reporting: Share daily appointment and cash collection reports with management.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree (preferred) or Intermediate with relevant experience.</li><li>1&ndash;3 years of experience in customer service/front desk, preferably in healthcare, aesthetics, or hospitality.</li><li>Proficient in MS Office and appointment management software.</li><li>Excellent communication skills (English &amp; Urdu).</li><li>Professional appearance and client-handling skills.</li></ul>Skills<ul><li>Customer service &amp; client handling</li><li>Strong verbal &amp; written communication</li><li>Organization &amp; multitasking</li><li>Basic accounting/cash handling</li><li>Team coordination</li><li>Problem-solving &amp; adaptability</li></ul>Job Type: Full-timeWork Location: In person

FDO (Female)

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