customer support executive Jobs in Karachi

customer support executive

recruitment specialist

account associate

customer retentions specialist Jobs in Karachi

customer retentions specialist

customer sales representative Jobs in Karachi

customer sales representative

client relations specialist

Ali Builders & Developers

We are seeking customer service agent (Female) to join our dynamic client relations team. If you have experience working in call centers or customer service) , we invite you to apply.Key Responsibilities:<ul><li>Make outbound calls to clients for payment recovery and service follow-ups.</li><li>Update client information and call outcomes on CRM systems and Excel sheets.</li><li>Resolve client queries and escalate complex cases to the relevant department.</li><li>Maintain daily call logs and prepare reports for supervisors.</li></ul>Requirements:<ul><li>2&ndash;3 years of call center or customer relations experience (banking sector preferred).</li><li>Strong verbal communication and persuasion skills.</li><li>Basic proficiency in Microsoft Excel.</li><li>Must be available to work from 10:00 AM to 7:00 PM.</li><li>Willingness to undergo a 3-month probation period.</li></ul>Why Join Us?<ul><li>Friendly and collaborative work environment.</li><li>Opportunity to build a career in customer relationship management and recovery.</li><li>Competitive salary package with potential growth based on performance.</li></ul>Working Hours: 10:00 AM to 7:00 PM.Job Type: Full-timePay: Rs30,000.00 per monthWork Location: In person

Customer Service Agent(Female)

ibex

<div>
 
 Ibex, on behalf of one of its global clients, is seeking a dedicated and detail-oriented
 
 Membership Coordinator
 
 to join our team. This is a
 
 full-time onsite night shift
 
 position. The ideal candidate will be responsible for delivering exceptional customer service, managing member onboarding, and ensuring a seamless experience throughout the membership lifecycle. This role requires strong communication skills, a customer-focused mindset, and the ability to collaborate effectively in a fast-paced environment.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Deliver a high standard of customer service by managing inbound calls, addressing inquiries, and resolving concerns with professionalism and empathy.
 </li>
 <li>
 Guide new members through the onboarding process, ensuring they are well-informed about their benefits and entitlements.
 </li>
 <li>
 Build and maintain positive member relationships through proactive communication, regular follow-ups, and personalized support.
 </li>
 <li>
 Support member retention by addressing queries, resolving issues, and identifying opportunities for service improvement.
 </li>
 <li>
 Assist with membership account updates, billing inquiries, and other administrative tasks as required.
 </li>
 <li>
 Collaborate cross-functionally with internal departments to optimize the member experience and streamline processes.
 </li>
 <li>
 Accurately document all member interactions and updates in company systems to maintain alignment and transparency.
 </li>
 <li>
 Coordinate with field teams to support scheduling, service activities, and operational efficiency.
 </li>
 <li>
 Perform other relevant duties, demonstrating strong verbal and written communication skills across multiple channels.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Requirements
 
 
 <ul>
 <li>
 Minimum
 
 Higher Secondary Education / HSSC
 
 (bachelor&rsquo;s degree preferred).
 </li>
 <li>
 
 1+ year of experience
 
 in customer service, client relations, or sales.
 </li>
 <li>
 Willingness and ability to work in a
 
 night shift (onsite)
 
 .
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Strong organizational and multitasking abilities with keen attention to detail.
 </li>
 <li>
 Proactive, adaptable, and collaborative team player.
 </li>
 <li>
 Comfortable managing high call volumes while maintaining a customer-first approach.
 </li>
 <li>
 Demonstrated ability to prioritize and meet deadlines in a dynamic work environment.
 </li>
 </ul>
 
 
</div>

Membership Coordinator

Eminent4U

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As a Customer Escalation Specialist at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction.Responsibilities:<ul><li>Receive and investigate customer inquiries, complaints, and issues through various communication channels.</li><li>Provide timely and effective resolutions to customer concerns, ensuring customer satisfaction.</li><li>Professional Letter and Email Writings to resolute the complaints and queries as per FCA protocols.</li><li>Communicate with customers professionally and empathetically, actively listening to their needs and concerns.</li><li>Clearly explain solutions, policies, and procedures to customers.</li><li>Analyze customer issues to identify root causes and recommend solutions.</li><li>Collaborate with other departments to resolve complex problems.</li><li>Maintain detailed records of customer interactions, complaints, and resolutions.</li><li>Ensure that customer information is accurate and up to date in the database.</li><li>Identify trends and recurring issues and suggest process improvements to prevent future problems.</li><li>Work with the team to streamline customer resolution procedures.</li><li>Collect and document customer feedback and suggestions for product or service improvement.</li><li>Share valuable customer insights with the appropriate departments.</li><li>Educate customers about products, services, and features to optimize their experience</li><li>Provide information on policies and procedures when necessary.</li></ul>Competency and Qualifications:<ul><li>Demonstrates a genuine commitment to meeting customer needs and providing a positive customer experience.</li><li>Identifies and resolves customer issues effectively.</li><li>Communicates with customers clearly, professionally, and empathetically.</li><li>Shows understanding and compassion towards customers' concerns and issues.</li><li>Adapts to varying customer needs and challenges.</li><li>Ensures accurate record-keeping and issue resolution.</li><li>Works effectively with team members and other departments.</li><li>High school diploma or equivalent (Bachelor's degree preferred).</li><li>At least two years of experience in customer service or a related role.</li><li>Strong customer service and conflict resolution skills.</li><li>Excellent communication skills, both verbal and written.</li><li>Empathetic and patient, with a customer-centric approach.</li><li>Proficiency in using customer service software and databases.</li></ul>Why Join Eminent4U Private Limited?<ul><li>Handsome Pay along with other fringe benefits.</li><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.</li><li>Afternoon Shifts: 01:00 pm till 09:30 pm | 02:00 pm till 10:30 pm PST with alternate weekends off.</li></ul>Job Type: Full-Time | PermanentExperience: at least 2-3 years of experience in similar capacitySalary: Up to PKR 150,000 per monthLocation: PECHS, Block-6, Karachi.Email: careers@eminent4u.comJob Type: Full-timePay: Up to Rs150,000.00 per monthWork Location: In person

Customer Escalation Specialist

One World Immigrations

One World Immigration Law Consultant is a leading immigration consultancy firm dedicated to providing comprehensive immigration services to clients seeking opportunities abroad. We specialize in skilled immigration, business immigration, and student visas, ensuring a seamless process for our clients.We are seeking a knowledgeable and client-focused Sales Representative to join our Team.Key Responsibilities:<ul><li>Conduct outbound and inbound calls to generate leads and follow up with prospects.</li><li>Schedule and coordinate consultations with interested clients.</li><li>Build strong relationships with clients to ensure trust and repeat business.</li><li>Maintain records of leads, calls, and client interactions.</li><li>Assist walk-in clients and provide excellent in-office customer service.</li><li>Participate in training sessions to enhance product and sales knowledge.</li><li>Stay updated on immigration procedures and services offered by the firm.</li><li>Meet weekly and monthly sales targets set by the company.</li><li>Collaborate with the marketing and operations team to improve sales strategies.</li></ul>Qualifications:<ul><li>Experience: Minimum of 1 years&rsquo; sales experience.</li><li>Communication Skills: Excellent verbal and written communication skills in English; proficiency in additional languages is a plus.</li><li>Interpersonal Skills: Strong interpersonal skills with the ability to build rapport with clients.</li></ul>Benefits:<ul><li>Competitive salary package + Handsome Commission Package + Mobile Allowance.</li><li>Opportunities for professional development and training.</li><li>Supportive and collaborative work environment.</li></ul>Job Timings: 11:00 AM to 7:30 PM (Monday to Saturday)Females are encouraged to apply. Job Type: Full-timePay: Rs25,000.00 - Rs35,000.00 per monthWork Location: In person

Female Sales Executive

Kunjisoft

Location: Karachi (Shahrah-e-Faisal)Working Hours: 3:00 PM to 12:00 AM (Monday to Friday)Company Type: Software HouseExperience: 2&ndash;3 yearsInterested candidates can share their resume at: hr@decotechs.com Job Description: Decotechs is hiring a Freelancer.com Expert who can handle our profile, bid on projects, and generate consistent business opportunities. The candidate should have strong communication skills and proven experience in converting leads into long-term clients.Responsibilities: - Manage and grow the company&rsquo;s Freelancer.com profile. - Write professional proposals and communicate with clients. - Negotiate terms, timelines, and budgets effectively. - Maintain high client satisfaction and meet monthly sales goals.Requirements: - 2&ndash;3 years of experience on Freelancer.com. - Excellent English writing and negotiation skills. - Understanding of IT, web, and software services. - Ability to independently manage the bidding process.Job Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthWork Location: In person

Freelancer.com Expert

Business Lounge

Position: Upwork Bidder Company: Business Lounge Location: Karachi (Onsite) Shift: Night Shift (US Hours)Job Description:We are looking for a proactive and results-driven Upwork Bidder to join our business development team. The ideal candidate will be responsible for generating business opportunities by writing effective proposals, communicating with clients, and converting leads into long-term partnerships through the Upwork platform.Key Responsibilities:<ul><li>Search for relevant projects and job postings on Upwork and other freelance platforms.</li><li>Write customized, persuasive, and grammatically sound proposals to win projects.</li><li>Communicate professionally with international clients via Upwork messages or calls.</li><li>Understand client requirements and coordinate with internal teams to prepare accurate project estimates.</li><li>Maintain regular follow-ups with clients and ensure a high conversion rate.</li><li>Collaborate with the sales and marketing team to improve proposal success strategies.</li><li>Track, manage, and report bidding activities and performance metrics.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business, Marketing, IT, or a related field.</li><li>1&ndash;2 years of proven experience as an Upwork Bidder, or similar role.</li><li>Excellent written and verbal communication skills.</li><li>Strong understanding of Finance projects (depending on company focus).</li><li>Ability to work independently and achieve monthly targets.</li></ul>Job Type: Full-timePay: From Rs100,000.00 per monthWork Location: In person

Upwork Bidder - Night Shift

MAS DESIGNS

<ul><li>Initiate and nurture client conversations via text, email, and phone</li><li>Schedule and confirm meetings</li><li>Qualify leads using a defined sales framework</li><li>Qualifications:</li><li>Excellent written and verbal communication</li><li>Experience with CRM and outreach tools (e.g., HubSpot, Salesforce, Intercom, Mailchimp)</li><li>Basic understanding of web development marketing services (SEO, PPC, social media, branding, content marketing)</li><li>Strong communication (texting, calling, listening)</li><li>Empathy and relationship-building</li><li>Basic marketing knowledge and the ability to learn quickly</li><li>CRM and sales tooling proficiency</li><li>Time management and goal-oriented mindset</li><li>Prior experience in marketing agencies</li><li>Multilingual abilities or cross-cultural communication</li></ul>What We Offer<ul><li>Competitive base + commission</li><li>Professional development and training</li><li>Supportive, inclusive team culture</li></ul>Job Type: Full-timePay: Rs20,000.00 - Rs50,000.00 per monthWork Location: In person

Business Development Associate

Explore 1044+ Client relations specialist in Karachi this October. Find roles across top companies and apply now to boost your career.