customer support executive Jobs in Karachi

customer support executive

customer service representative Jobs in Karachi

customer service representative

customer support representative Jobs in Karachi

customer support representative

call center representative Jobs in Karachi

call center representative

contact centre agent

client relations specialist

Superior Consulting

Job Title: Client Relations Officer (CRO) &ndash; Female Company: Superior Consulting (Pvt.) Ltd. Location: Karachi, Pakistan Salary: PKR 55,000 &ndash; 65,000 (Monthly) Job Type: Full-timeJob OverviewSuperior Consulting (Pvt.) Ltd. is hiring a Client Relations Officer (CRO) &ndash; Female to manage client communication, telephone enquiries, and accurate information delivery. This role is ideal for someone confident on calls, fluent in English, and experienced in a professional client-handling environment (preferably banking or call centers).Key Responsibilities<ul><li>Handle incoming telephone enquiries professionally and confidently</li><li>Provide accurate information about services and guide clients appropriately</li><li>Manage client follow-ups and maintain strong client relationships</li><li>Maintain records of calls/enquiries and update client data as required</li><li>Coordinate with internal teams to ensure smooth client handling and updates</li><li>Support front-desk/client communication tasks when required</li></ul>Requirements<ul><li>Female candidate only</li><li>Fluent English (spoken and written) is mandatory</li><li>Strong command over computer applications: MS Word, MS Excel, Email, basic reporting</li><li>Proven experience handling telephone enquiries / client communication</li><li>Preference for candidates with experience in banks or call centers</li><li>Professional, well-groomed personality with strong communication skills</li></ul>Working Hours / Schedule<ul><li>Saturday to Thursday: 10:00 AM to 7:00 PM</li><li>Sunday: 12:00 PM to 6:00 PM</li><li>Friday: Off / Closed</li></ul>Dress Code (Mandatory)<ul><li>Official Western dress code is required</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary: PKR 55,000 to 65,000 (based on experience and interview performance)</li><li>Professional work environment with growth opportunity</li></ul>How to ApplyApply through Indeed with your updated CV. Shortlisted candidates will be contacted for an interview.Pay: Rs55,000.00 - Rs65,000.00 per monthLocation:<ul><li>Karachi (Preferred)</li></ul>Work Location: In person

Client Relation Officer (Female Only)

Eminent4U

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As a Customer Escalation Specialist at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction.Responsibilities:<ul><li>Receive and investigate customer inquiries, complaints, and issues through various communication channels.</li><li>Provide timely and effective resolutions to customer concerns, ensuring customer satisfaction.</li><li>Professional Letter and Email Writings to resolute the complaints and queries as per FCA protocols.</li><li>Communicate with customers professionally and empathetically, actively listening to their needs and concerns.</li><li>Clearly explain solutions, policies, and procedures to customers.</li><li>Analyze customer issues to identify root causes and recommend solutions.</li><li>Collaborate with other departments to resolve complex problems.</li><li>Maintain detailed records of customer interactions, complaints, and resolutions.</li><li>Ensure that customer information is accurate and up to date in the database.</li><li>Identify trends and recurring issues and suggest process improvements to prevent future problems.</li><li>Work with the team to streamline customer resolution procedures.</li><li>Collect and document customer feedback and suggestions for product or service improvement.</li><li>Share valuable customer insights with the appropriate departments.</li><li>Educate customers about products, services, and features to optimize their experience</li><li>Provide information on policies and procedures when necessary.</li></ul>Competency and Qualifications:<ul><li>Demonstrates a genuine commitment to meeting customer needs and providing a positive customer experience.</li><li>Identifies and resolves customer issues effectively.</li><li>Communicates with customers clearly, professionally, and empathetically.</li><li>Shows understanding and compassion towards customers' concerns and issues.</li><li>Adapts to varying customer needs and challenges.</li><li>Ensures accurate record-keeping and issue resolution.</li><li>Works effectively with team members and other departments.</li><li>High school diploma or equivalent (Bachelor's degree preferred).</li><li>At least two years of experience in customer service or a related role.</li><li>Strong customer service and conflict resolution skills.</li><li>Excellent communication skills, both verbal and written.</li><li>Empathetic and patient, with a customer-centric approach.</li><li>Proficiency in using customer service software and databases.</li></ul>Why Join Eminent4U Private Limited?<ul><li>Handsome Pay along with other fringe benefits.</li><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.</li><li>Afternoon Shifts: 01:00 pm till 09:30 pm | 02:00 pm till 10:30 pm PST with alternate weekends off.</li></ul>Job Type: Full-Time | PermanentExperience: at least 2-3 years of experience in similar capacitySalary: Up to PKR 150,000 per monthLocation: PECHS, Block-6, Karachi.Email: careers@eminent4u.comJob Type: Full-timePay: Up to Rs150,000.00 per monthExperience:<ul><li>Customer Service: 1 year (Preferred)</li><li>Customer Resolution: 2 years (Preferred)</li></ul>Work Location: In person

Customer Service Analyst (Escalations)

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As an Sales Support Specialist at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction.Responsibilities:<ul><li>Customer Interaction &amp; Support: Engage with customers via telephone to efficiently address the product as per their needs, and resolve queries about products, accounts, and bookings, aiming for first-contact resolution to ensure customer satisfaction. Manage to maintain a high customer satisfaction level consistently.</li><li>Product Knowledge &amp; Expertise: Continuously enhance your understanding of the company&rsquo;s products and services to provide accurate and helpful information to customers. Maintain high scores in product knowledge assessments to ensure expertise in all customer interactions.</li><li>Sales Upgrades: Utilize strategic sales techniques to transform inquires into opportunities for customers.</li><li>Relationship Management: Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction. Manage to sustain a high rate of repeat customers.</li><li>Collaboration &amp; Reporting: Collaborate closely with the UK team to ensure timely updates and synchronization of customer interaction data. Ensure all customer interactions are reported on time and accurately.</li></ul>Skills and Qualifications:<ul><li>A-Levels / O-Levels pass are encourage to apply</li><li>Proven ability to listen actively and respond to customer needs effectively.</li><li>Strong multitasking abilities.</li><li>Stellar communication skills.</li><li>Team-oriented mindset.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li><li>Willingness to go the extra mile for customer satisfaction.</li><li>Positive attitude and keen attention to detail.</li></ul>Why Join Eminent4U Private Limited?<ul><li>Handsome Pay along with Commission, KPI based rewards &amp; Incentives, Annual Bonus, Anniversary Bonus, Birthday Allowance &amp; several other fringe benefits.</li><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.</li><li>Afternoon Shifts: 01:00 pm till 09:30 pm | 02:00 pm till 10:30 pm | 03:00 pm till 11:30 pm PST with alternate weekends off.</li></ul>Job Type: Full-Time | PermanentExperience: at least couple of years experience in similar capacitySalary: Up to PKR 200,000 per month | Tier base model | IncentivesLocation: PECHS, Block-6, Karachi.Email: careers@eminent4u.comJob Type: Full-timePay: Rs75,000.00 - Rs200,000.00 per monthApplication Question(s):<ul><li>How is your english communication skills? rate your skills from 0 out of 5?</li><li>How many years of experience do you have in International Sales?</li></ul>Work Location: In person

Sales Specialist (International)

ASPIRE 92 (SMC-PRIVATE) LIMITED

Job Description:We are seeking a skilled and detail-oriented CRM Specialist to support our marketing and sales teams by building, customizing, and optimizing our platform. The ideal candidate will have a strong understanding of CRM application, workflows, and integrations, as well as experience with dashboard and report creation within the CRM.Key Responsibilities: &middot; Manage the company&rsquo;s CRM platform&middot; Develop and manage dashboards and reports&middot; Ensure all customer data is accurately recorded and kept up-to-date in the CRM system&middot; Train other staff members on the use of the CRM system&middot; Conduct regular audits of the CRM system to ensure data integrity&middot; Analyze customer interactions and data within the CRM system to provide feedback and recommendations for improving customer service and sales strategies&middot; Identify and resolve CRM system issues&middot; Optimize and customize existing assets including landing pages, emails, and forms&middot; Build and maintain automation workflows, lists, and lead scoring models&middot; Work with internal and external teams to maintain application integrations&middot; Troubleshoot technical issues and ensure platform performance and reliability&middot; Stay up to date with features, best practices, and industry trendsRequirements &amp; Qualifications:&middot; 2+ years of experience working with CRM&middot; Experience building custom modules, email templates, and dashboards in CRM&middot; Knowledge of workflows, lead nurturing, and marketing automation&middot; Familiarity with APIs and integrating with external systems&middot; Strong attention to detail and ability to manage multiple projects simultaneously&middot; Background in digital marketing or user experienceSkills:&middot; Proven ability to manage multiple tasks and meet deadlines&middot; Strong attention to detail and organizational skills&middot; Ability to work independently and as part of a teamJob Type: Full-timeWork Location: Hybrid remote in Karachi

CRM Specialist

Nucleus Solution

Responsibilities⦁ Generate business through the online portal Upwork.⦁ Write draft bids and proposals for projects⦁ Analyze client requirements and provide appropriate bidding solutions.⦁ Facilitate all interpersonal communication⦁ Manage interaction with clients efficientlyRequirements⦁ Atleast 2 years of experience working as a bidder.⦁ Successful and demonstrable previous experience⦁ Manage interaction with clients efficiently⦁ Must be sharp, smart, confident, and passionate about sales⦁ Researching and finding new clients on Upwork⦁ Maintain a healthy relationship with the clients⦁ Quality project selection and bidding⦁ Must have experience in professional technical writing.Good to have⦁ Excellent verbal and written communication skills.We wish the best of luck to all candidates. We are hiring immediately, so those who can start on the spot will be highly recommended.Do not apply if you are looking for a Part-time or Remote job.Regards.Experience:<ul><li>bidder: 2 year (Preferred)</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs85,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Upwork: 1 year (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Upwork Bidder

Scaleup Connect

Role Overview: Scaleup Connect is seeking a proactive and organized Customer Service Representative on the behalf of client to join our team in the Lab equipment sector. The role focuses in the Sales and Operations / Sales Support Staff department, you will be the primary contact for customers, handling inquiries, order processing, and after-sales support to ensure customer satisfaction and efficient communication between sales and operations teams.Key Responsibilities:<ul><li>Respond promptly to customer inquiries related to orders, product availability, and delivery status.</li><li>Prepare quotations, order confirmations, and dispatch documents supporting the sales team.</li><li>Track pending orders, deliveries, and payment follow-ups.</li><li>Resolve customer complaints by coordinating with warehouse, logistics, and accounts teams.</li><li>Maintain accurate customer records in ERP/CRM systems.</li><li>Assist in sales reporting and customer feedback collection.</li><li>Support tender and proposal documentation processes as required.</li><li>Stay updated on product knowledge and company services.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or a related field.</li><li>Strong communication and interpersonal skills.</li><li>Detail-oriented with excellent organizational abilities.</li><li>Proficiency in MS Office and CRM tools is preferred.</li><li>Previous experience in client follow-up, quotation management, or sales support is a plus.</li></ul>Pay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Service Represtative

Vendify TM

Vendify is excited to announce an excellent career opportunity for individuals who are passionate about sales and eager to grow in a professional and fast-paced environment. We are currently looking for a dedicated and ambitious Customer Service Representative who can contribute to expanding our client base and strengthening relationships with customers across the USA and Canada markets.As a Customer Service Representative at Vendify, you will play a key role in identifying potential clients, presenting our services professionally, and building long-term business relationships. This position is ideal for individuals who are confident communicators, goal-oriented, and motivated to achieve outstanding sales results.At Vendify, we believe in creating an environment where employees can learn, develop their skills, and build a successful career. Our team values professionalism, collaboration, and continuous improvement, providing you with the opportunity to grow while working alongside experienced professionals.What We Offer:<ul><li>A professional and supportive work environment</li><li>Performance-based incentives and growth opportunities</li><li>Clear sales targets and structured guidance</li><li>The chance to work with an energetic and collaborative team</li><li>Career development opportunities for motivated individuals</li></ul>Position: Customer Service Representative Job Type: Full-time (Fresh candidates are welcome to apply) Work Location: On-site &ndash; Gulshan-e-Iqbal, KarachiTransportation: pick and drop is available only for femalesWorking Hours: (night shift) Monday &ndash; Friday | 08:00 PM &ndash; 05:00 AMIf you are enthusiastic about sales, confident in your communication abilities, and motivated to achieve professional success, we encourage you to apply and become part of the Vendify team.To Apply or Learn More: Website: www.vendify.info Phone: 0332 0757648 Email: contact@vendify.infoJob Types: Full-time, FresherPay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Customer Service Representative

Explore 602+ Client relations specialist in Karachi this March. Find roles across top companies and apply now to boost your career.