customer service representative Jobs in Karachi

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customer integration specialist

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client relations specialist

Keach Liquidators

Upwork Closer / Client Conversion Specialist (Animation Agency)Job Description: Keach Technologies is looking for a professional and confident Upwork Closer / Client Conversion Specialist to convert warm Upwork leads into high-ticket animation projects. This role is ideal for someone who understands client needs, can shape project scope, and confidently close deals while maintaining strong client satisfaction and platform performance.You will take over conversations once a lead responds, manage the sales process end-to-end, and coordinate with the production team to ensure smooth handoffs.Responsibilities:<ul><li>Take ownership of warm leads and initiate client communication</li><li>Understand client requirements and propose suitable animation solutions</li><li>Define project scope, budgets, timelines, and deliverables</li><li>Negotiate pricing and close deals confidently</li><li>Guide clients through the hiring and onboarding process</li><li>Maintain professional communication to support 95&ndash;100% Job Success Score (JSS)</li><li>Set clear expectations regarding project outcomes and timelines</li><li>Coordinate with the animation and production teams</li></ul>Requirements:<ul><li>Excellent communication and sales skills</li><li>Proven experience closing creative or animation projects</li><li>Strong understanding of animation workflows and deliverables</li><li>Ability to negotiate confidently and handle objections</li><li>Highly organized and client-focused</li></ul>Key Performance Indicators (KPIs):<ul><li>Lead-to-client conversion rate</li><li>Average deal size</li><li>Client satisfaction and retention</li><li>Consistent support of 95&ndash;100% JSS</li></ul>Job Title: Brand Specialist Location: On-Site, Gulistan-e-Jauhar Block 13 Job Type: Full-TimeShift: NIGHT Salary: 100,000-150,000 + Comission Start Date: ImmediateJob Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Upwork Closer / Client Conversion Specialist (Animation Agency)

Eminent4U Private Limited

<div>
 
 
 About Eminent4U Private Limited:
 
 
 
 Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.
 
 
 
 Job Purpose:
 
 
 
 As a Sales Support Specialist (International Calling) at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction, all within a framework of measurable key performance indicators (KPIs).
 
 
 
 Responsibilities and KPIs:
 
 
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 Customer Interaction &amp; Support:
 
 &nbsp;Engage with customers via telephone to efficiently address the product as per their needs, and resolve queries about products, accounts, and bookings, aiming for first-contact resolution to ensure customer satisfaction. Manage to maintain a high customer satisfaction level consistently.
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 Product Knowledge &amp; Expertise:
 
 &nbsp;Continuously enhance your understanding of the company&rsquo;s products and services to provide accurate and helpful information to customers. Maintain high scores in product knowledge assessments to ensure expertise in all customer interactions.
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 Sales Upgrades:
 
 &nbsp;Utilize strategic sales techniques to transform inquires into opportunities for customers.
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 Relationship Management:
 
 &nbsp;Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction. Manage to sustain a high rate of repeat customers.
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 Collaboration &amp; Reporting:
 
 &nbsp;Collaborate closely with the UK team to ensure timely updates and synchronization of customer interaction data. Ensure all customer interactions are reported on time and accurately.
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 </ul>
 
 
 Skills and Qualifications:
 
 
 <ul>
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 Proven ability to listen actively and respond to customer needs effectively.
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 Strong multitasking abilities.
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 Stellar communication skills.
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 Team-oriented mindset.
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 Flexibility and adeptness in managing and exceeding KPIs.
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 Willingness to go the extra mile for customer satisfaction.
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 Positive attitude and keen attention to detail.
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 A-Levels / O-Levels pass are encourage to apply
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 </ul>
 
 
 Why Join Eminent4U Private Limited?
 
 
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 Handsome Pay along with Commission, KPI based rewards &amp; Incentives, Annual Bonus, Anniversary Bonus, Weekday, Birthday Allowance &amp; along with several other fringe benefits.
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 Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.
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 Afternoon Shifts: Starting from 01:00 PM till 02:00 AM PK time (any nine hours) with alternate weekends off.
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 </ul>
 
 
 Job Type:&nbsp;
 
 Full-Time | Permanent
 
 
 
 Experience:
 
 &nbsp;at least couple of years experience in similar capacity
 
 
 
 Salary:
 
 &nbsp;Up to PKR 170,000 per month | Tier base model | Incentives
 
 
 
 Location:
 
 &nbsp;PECHS, Block-6, Karachi.
 
 
 
 Email:
 
 &nbsp;careers@eminent4u.com
 
</div>

International Sales Representative

Eminent4U

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As a Customer Escalation Analyst at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction.Responsibilities:<ul><li>Receive and investigate customer inquiries, complaints, and issues through various communication channels.</li><li>Provide timely and effective resolutions to customer concerns, ensuring customer satisfaction.</li><li>Professional Letter and Email Writings to resolute the complaints and queries as per FCA protocols.</li><li>Communicate with customers professionally and empathetically, actively listening to their needs and concerns.</li><li>Clearly explain solutions, policies, and procedures to customers.</li><li>Analyze customer issues to identify root causes and recommend solutions.</li><li>Collaborate with other departments to resolve complex problems.</li><li>Maintain detailed records of customer interactions, complaints, and resolutions.</li><li>Ensure that customer information is accurate and up to date in the database.</li><li>Identify trends and recurring issues and suggest process improvements to prevent future problems.</li><li>Work with the team to streamline customer resolution procedures.</li><li>Collect and document customer feedback and suggestions for product or service improvement.</li><li>Share valuable customer insights with the appropriate departments.</li><li>Educate customers about products, services, and features to optimize their experience</li><li>Provide information on policies and procedures when necessary.</li></ul>Competency and Qualifications:<ul><li>Demonstrates a genuine commitment to meeting customer needs and providing a positive customer experience.</li><li>Identifies and resolves customer issues effectively.</li><li>Communicates with customers clearly, professionally, and empathetically.</li><li>Shows understanding and compassion towards customers' concerns and issues.</li><li>Adapts to varying customer needs and challenges.</li><li>Ensures accurate record-keeping and issue resolution.</li><li>Works effectively with team members and other departments.</li><li>High school diploma or equivalent (Bachelor's degree preferred).</li><li>At least two years of experience in customer service or a related role.</li><li>Strong customer service and conflict resolution skills.</li><li>Excellent communication skills, both verbal and written.</li><li>Empathetic and patient, with a customer-centric approach.</li><li>Proficiency in using customer service software and databases.</li></ul>Why Join Eminent4U Private Limited?<ul><li>Handsome Pay along with other fringe benefits.</li><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.</li><li>Afternoon Shifts: 01:00 pm till 09:30 pm | 02:00 pm till 10:30 pm PST with alternate weekends off.</li></ul>Job Type: Full-Time | PermanentExperience: at least 2-3 years of experience in similar capacitySalary: Up to PKR 150,000 per monthLocation: PECHS, Block-6, Karachi.Email: careers@eminent4u.comJob Type: Full-timePay: Up to Rs150,000.00 per monthExperience:<ul><li>Customer Service: 2 years (Preferred)</li><li>Customer Resolution: 2 years (Required)</li></ul>Work Location: In person

Customer Escalation Analyst

Marlin Leads

<div>
 
 Company Description
 
 
 
 Marlin Leads specializes in providing strategic lead generation solutions tailored for staffing and recruitment firms. Leveraging a combination of AI-driven insights and human expertise, we help businesses identify and seize valuable opportunities. Our mission is to empower staffing and recruitment firms to connect effortlessly with the right clients and maximize their business potential. By employing innovative strategies and data-driven approaches, Marlin Leads helps companies scale their operations smarter and more effectively.
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role based in Kar&amacr;chi for an HR Specialist. The HR Specialist will manage recruitment processes, assist in onboarding and offboarding, and provide support for employee relations issues. The role involves handling HR compliance, maintaining records, coordinating training and development initiatives, and fostering a positive work environment. Additionally, the HR Specialist will contribute to enhancing company policies and practices to meet organizational goals.
 
 
 
 Qualifications
 
 
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 Strong knowledge of recruitment, talent acquisition, and workforce planning
 </li>
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 Experience in employee relations, including managing onboarding, offboarding, and workplace policies
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 Proficiency in HR compliance, documentation, and record-keeping
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 Skills in training development, employee engagement, and fostering team collaboration
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 Excellent organizational, communication, and interpersonal skills
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 Proficiency with HR software tools and systems
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 Degree in Human Resources, Business Administration, or related field
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 Familiarity with labor laws and HR best practices is a plus
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 Prior experience in a similar role within staffing or recruitment industries is preferred
 </li>
 </ul>
</div>

Human Resources Specialist

Forsee Logistics

Call Center Representative &ndash; International (US-Based Shipping Company)Working Days: Monday to Friday Timing: 6:00 PM &ndash; 3:00 AM (Night Shift) Location: On-site | Block 13 Gulistan-e-JoharJob SummaryWe are hiring an International Call Center Representative for a US-based shipping and logistics company. The ideal candidate will be responsible for coordinating vehicle transportation, negotiating with customers, and ensuring smooth pickup and delivery operations. This role requires strong communication skills, customer handling expertise, and the ability to meet performance targets in a fast-paced environment.You will interact daily with clients via emails, chat systems, and occasional phone calls to manage loads, provide updates, resolve issues, and deliver exceptional customer service.Key Responsibilities<ul><li>Coordinate vehicle pickups and deliveries to ensure timely and efficient transportation</li><li>Build and maintain strong client relationships to encourage repeat business</li><li>Negotiate with customers to offer services and maximize profitability</li><li>Communicate proactively with clients through email, chat, and phone calls</li><li>Maintain accurate records of loads, payments, and client communications</li><li>Resolve customer issues promptly and professionally</li><li>Achieve assigned monthly performance and sales targets</li><li>Ensure high-quality customer experience and service standards</li></ul>Requirements<ul><li>Prior experience in an international call center (mandatory)</li><li>Excellent English speaking and communication skills</li><li>Strong negotiation and customer handling abilities</li><li>Ability to work night shifts (6 PM &ndash; 3 AM)</li><li>Male and female candidates are encouraged to apply</li><li>Maximum age: 26 years</li><li>Self-motivated, target-oriented, and professional attitude</li></ul>Salary &amp; Benefits<ul><li>Earn up to PKR 150,000</li><li>Attractive allowances and performance-based bonuses</li><li>Door-to-door transportation facility for female employees</li><li>Training and continuous support</li><li>Career growth and professional development opportunities</li><li>Supportive, collaborative, and fast-paced work environment</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthApplication Question(s):<ul><li>Are you comfortable to communicate with our US-Based clients over the phone call? (Please apply only if you have good English communication skills)</li></ul>Experience:<ul><li>International Call Center: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Call Center Representative - International

Shahenshah Accountants & Consultants

Company Overview and Job SummaryShahenshah Accountants &amp; Consultants (SAC), a consulting firm, focused on providing comprehensive set of services in business setup, taxation, accounting, audit, compliance to the clients of UAE based firms. SAC has established a proven record and entrusted itself before UAE based firms through its exceptional services.We are looking for a competent and experienced Public Relations Officer (PRO) to manage client coordination, government documentation, handle tax matters and compliance-related matters in the UAE. This job offers excellent opportunity to a suitable candidate to join a fastest growing UAE-focused firm while working from home country i.e. Pakistan.Key Job ResponsibilitiesUAE Business Setup &amp; PRO Services<ul><li>Coordinate company formation (Mainland, Free Zone, Offshore)</li><li>Handle trade license issuance, renewal, and amendments,</li><li>Handle tenancy renewals and tenancy attestation.</li></ul>Visa &amp; Immigration Services<ul><li>Process VISAs (employee, investor, partner, family), residency permits, labor cards, and manage onboarding/offboarding processes.</li><li>Coordinate Emirates ID, medical tests, biometrics, and visa stamping</li><li>Liaise with Free Zone authorities</li></ul>Taxation &amp; Compliance<ul><li>Assist and coordinate VAT registration, VAT filing, and VAT deregistration</li><li>Support Corporate Tax registration and Corporate Tax return filing</li><li>Ensure compliance with FTA regulations and UAE tax laws</li></ul>Client Handling &amp; Coordination<ul><li>Act as the main point of contact with clients.</li><li>Handle client inquiries related to UAE business setup, visa &amp; immigration, taxation compliance etc.</li><li>Ensure timely updates and professional communication via email, calls, and messages with the clients and internal departments.</li></ul>Internal Coordination<ul><li>Coordinate with accounts, tax, and operations teams for smooth service delivery</li><li>Maintain SOPs and compliance checklists/deadlines.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree (Business, Commerce, or related field preferred)</li><li>2&ndash;4 years of experience as a PRO or Client Relationship Officer or VAT Specialist.</li><li>Preference will be given to candidates having:</li><li>Hands-on knowledge of VAT filing and Corporate Tax processes</li><li>Experience with UAE portals (FTA &amp; Free Zones) is preferred</li><li>Proven PRO experience in the UAE.</li></ul>Skills Required:<ul><li>Excellent verbal and written communication skills. No exception.</li><li>Strong client-handling and coordination abilities</li><li>Ability to multitask and work in a fast-paced environment</li><li>Strong organizational and documentation skills</li><li>Attention to details</li><li>Professional appearance and conduct</li></ul>Job Type &amp; Location<ul><li>Job Type: Full-time</li><li>Work Location: On-site in Pakistan</li></ul>What to Expect from SAC<ul><li>Competitive Package including perks and benefits</li><li>Relevant on-job training shall be provided</li><li>Excellent working environment</li><li>Fast passed career growth opportunities to performing candidates</li></ul>Job Type: Full-timeWork Location: In person

Public Relationship Officer (Male)

Emirates Talent Solution

Position Title: Customer Relations ExecutiveIndustry: Property Development &amp; Real Estate Location: Karachi, Pakistan Employment Type: Full-timeJob Overview:A leading property development company in Karachi is looking for an experienced and well-presented Customer Relations Executive to manage client interactions, property inquiries, and ensure a seamless customer experience throughout the sales and post-sales process.The ideal candidate should possess 5&ndash;7 years of experience in client servicing or customer relations within the real estate or property development sector, with strong communication skills, a professional attitude, and the ability to manage high-profile clients with discretion and efficiency.Key ResponsibilitiesClient Communication &amp; Relationship Management<ul><li>Act as the primary point of contact for client communication, ensuring timely and professional responses.</li><li>Build and maintain long-term relationships with existing and prospective clients.</li><li>Coordinate property viewings, client meetings, and follow-ups with the sales team.</li><li>Provide accurate information on payment schedules, project updates, and documentation.</li></ul>Post-Sales Support<ul><li>Guide clients through booking, documentation, and property handover stages.</li><li>Liaise with finance and legal teams for smooth transaction processes.</li><li>Maintain records of client interactions, feedback, and correspondence for continuous improvement.</li></ul>Administration &amp; Coordination<ul><li>Prepare and manage client files, agreements, and reports.</li><li>Support the sales and marketing departments with communication materials and client coordination.</li><li>Collaborate with management to enhance the overall client experience and service standards.</li></ul>Key RequirementsEducation:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Communications, or a related field.</li></ul>Experience:<ul><li>5&ndash;7 years of relevant experience in customer relations, client servicing, or sales coordination, preferably in the real estate or property development industry.</li></ul>Skills &amp; Competencies:<ul><li>Excellent verbal and written communication in English and Urdu.</li><li>Strong client-handling, negotiation, and problem-solving skills.</li><li>Proficiency in MS Office (Word, Excel, PowerPoint) and CRM systems.</li><li>Highly organized, confident, and capable of multitasking effectively.</li><li>Professional appearance with strong interpersonal and presentation skills.</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary package based on experience.</li><li>Performance-based incentives.</li><li>Professional growth and learning opportunities.</li><li>A collaborative and dynamic work environment.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Experience:<ul><li>Property Development: 5 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Relations Executive - Property Development

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