customer service executive Jobs in Karachi

customer service executive

customer support representative Jobs in Karachi

customer support representative

customer service representative Jobs in Karachi

customer service representative

client relationship officer Jobs in Karachi

client relationship officer

customer service representative (csr) Jobs in Karachi

customer service representative (csr)

client relations specialist

ibex. Pakistan

<div>
 
 Ibex, on behalf of one of its global clients, is seeking a dedicated and detail-oriented
 
 Membership Coordinator
 
 to join our team. This is a
 
 full-time onsite night shift
 
 position. The ideal candidate will be responsible for delivering exceptional customer service, managing member onboarding, and ensuring a seamless experience throughout the membership lifecycle. This role requires strong communication skills, a customer-focused mindset, and the ability to collaborate effectively in a fast-paced environment.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Deliver a high standard of customer service by managing inbound calls, addressing inquiries, and resolving concerns with professionalism and empathy.
 </li>
 <li>
 Guide new members through the onboarding process, ensuring they are well-informed about their benefits and entitlements.
 </li>
 <li>
 Build and maintain positive member relationships through proactive communication, regular follow-ups, and personalized support.
 </li>
 <li>
 Support member retention by addressing queries, resolving issues, and identifying opportunities for service improvement.
 </li>
 <li>
 Assist with membership account updates, billing inquiries, and other administrative tasks as required.
 </li>
 <li>
 Collaborate cross-functionally with internal departments to optimize the member experience and streamline processes.
 </li>
 <li>
 Accurately document all member interactions and updates in company systems to maintain alignment and transparency.
 </li>
 <li>
 Coordinate with field teams to support scheduling, service activities, and operational efficiency.
 </li>
 <li>
 Perform other relevant duties, demonstrating strong verbal and written communication skills across multiple channels.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Requirements
 
 
 <ul>
 <li>
 Minimum
 
 Higher Secondary Education / HSSC
 
 (bachelor&rsquo;s degree preferred).
 </li>
 <li>
 
 1+ year of experience
 
 in customer service, client relations, or sales.
 </li>
 <li>
 Willingness and ability to work in a
 
 night shift (onsite)
 
 .
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Strong organizational and multitasking abilities with keen attention to detail.
 </li>
 <li>
 Proactive, adaptable, and collaborative team player.
 </li>
 <li>
 Comfortable managing high call volumes while maintaining a customer-first approach.
 </li>
 <li>
 Demonstrated ability to prioritize and meet deadlines in a dynamic work environment.
 </li>
 </ul>
</div>

Membership Coordinator - Night Shift

Aeon & Trisl Real Estate PVT. LTD.

Location: Clifton, Karachi Timings: Monday &ndash; Saturday | 9:45 a.m. &ndash; 7:00 p.m Job Type: Full-time Salary: Fixed salary plus performance bonuses Apply at: pak-careers@aeontrisl.com Our Website: www.aeontrisl.pkAbout UsAeon &amp; Trisl Real Estate is an award-winning, globally recognised real estate group headquartered in Dubai, with regional operations in Karachi and London. With over 16 years of excellence, we pride ourselves on delivering comprehensive real estate solutions under one roof from property consultancy to post-sale support. Our reputation is built on professionalism, integrity, and unmatched customer service. As part of our growing team in Pakistan, we are committed to setting new industry benchmarks in service excellence, innovation, and client satisfaction.Job OverviewWe are seeking a highly motivated and adaptable Customer Service Representative to manage client communication across multiple channels. You&rsquo;ll be the first point of contact for our clients reflecting our brand&rsquo;s commitment to high-quality service. This role is ideal for individuals who thrive in fast-paced environments, can manage a high volume of calls, and take ownership of delivering exceptional client experiences.Key Responsibilities<ul><li>Professionally manage a high volume of inbound and outbound calls</li><li>Understand client needs and provide accurate, timely information</li><li>Adapt scripts to suit customer tone, queries, and individual preferences</li><li>Maintain CRM records and follow up on active leads</li><li>Apply a consultative and empathetic approach in client conversations</li><li>Support lead generation and assist with internal coordination</li><li>Ensure smooth communication flow between clients and relevant departments</li></ul>What We&rsquo;re Looking For<ul><li>Bachelor&rsquo;s degree (any discipline)</li><li>Previous experience in customer service, call centres, or sales support roles preferred</li><li>Fluent in English; bilingual candidates are encouraged to apply</li><li>Ability to confidently manage inbound and outbound calls</li><li>Familiarity with CRM tools and customer documentation practices</li><li>Excellent verbal communication, listening, and problem-solving skills</li><li>Comfortable following scripts while adapting tone as needed</li><li>Eagerness to learn, confidence in communication, and professional presentation</li><li>Quick learner with strong attention to detail and a customer-focused attitude</li><li>Must be able to commute independently to our Clifton office</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary: PKR 40,000 &ndash; 70,000 (based on experience, skillset, and ability to handle tasks effectively)</li><li>Performance-Based Incentives: Awarded based on quality of client communication, lead accuracy, and contribution to successful sales conversions</li><li>Annual Performance Bonuses</li><li>Opportunities for advancement into client relations, sales, or coordination roles</li><li>Learn from experienced teams with exposure to both local and international property markets</li><li>Supportive Team Environment &amp; Recognition Culture</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs70,000.00 per monthAbility to commute/relocate:<ul><li>Karachi Clifton: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Do you have prior customer service or call-handling experience? </li><li>Are you comfortable working on-site (Clifton Block 4) from 10:00 a.m. to 7:00 p.m., 6 days a week? </li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Sales: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Service Representative - International & Local (Female Candidates)

Eminent4U

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As a Customer Escalation Specialist at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction.Responsibilities:<ul><li>Receive and investigate customer inquiries, complaints, and issues through various communication channels.</li><li>Provide timely and effective resolutions to customer concerns, ensuring customer satisfaction.</li><li>Professional Letter and Email Writings to resolute the complaints and queries as per FCA protocols.</li><li>Communicate with customers professionally and empathetically, actively listening to their needs and concerns.</li><li>Clearly explain solutions, policies, and procedures to customers.</li><li>Analyze customer issues to identify root causes and recommend solutions.</li><li>Collaborate with other departments to resolve complex problems.</li><li>Maintain detailed records of customer interactions, complaints, and resolutions.</li><li>Ensure that customer information is accurate and up to date in the database.</li><li>Identify trends and recurring issues and suggest process improvements to prevent future problems.</li><li>Work with the team to streamline customer resolution procedures.</li><li>Collect and document customer feedback and suggestions for product or service improvement.</li><li>Share valuable customer insights with the appropriate departments.</li><li>Educate customers about products, services, and features to optimize their experience</li><li>Provide information on policies and procedures when necessary.</li></ul>Competency and Qualifications:<ul><li>Demonstrates a genuine commitment to meeting customer needs and providing a positive customer experience.</li><li>Identifies and resolves customer issues effectively.</li><li>Communicates with customers clearly, professionally, and empathetically.</li><li>Shows understanding and compassion towards customers' concerns and issues.</li><li>Adapts to varying customer needs and challenges.</li><li>Ensures accurate record-keeping and issue resolution.</li><li>Works effectively with team members and other departments.</li><li>High school diploma or equivalent (Bachelor's degree preferred).</li><li>At least two years of experience in customer service or a related role.</li><li>Strong customer service and conflict resolution skills.</li><li>Excellent communication skills, both verbal and written.</li><li>Empathetic and patient, with a customer-centric approach.</li><li>Proficiency in using customer service software and databases.</li></ul>Why Join Eminent4U Private Limited?<ul><li>Handsome Pay along with other fringe benefits.</li><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.</li><li>Afternoon Shifts: 01:00 pm till 09:30 pm | 02:00 pm till 10:30 pm PST with alternate weekends off.</li></ul>Job Type: Full-Time | PermanentExperience: at least 2-3 years of experience in similar capacitySalary: Up to PKR 150,000 per monthLocation: PECHS, Block-6, Karachi.Email: careers@eminent4u.comJob Type: Full-timePay: Up to Rs150,000.00 per monthExperience:<ul><li>Customer Service: 2 years (Preferred)</li><li>Customer Resolution: 2 years (Required)</li></ul>Work Location: In person

Customer Escalation Specialist

Hiring Talent

We are looking for an energetic Business Development Specialist to join our client&rsquo;s team in Karachi, with the opportunity to work directly with international markets.Timings: 9 am to 6 pmLocation: Shahrah-e-Faisal, KarachiSalary: Up to 150KKey Responsibilities:<ul><li>Make outbound calls to prospective customers</li><li>Identify and qualify potential leads through effective questioning and engagement.</li><li>Schedule appointments or follow-ups for the sales team.</li><li>Maintain accurate records of calls, conversations, and lead status in the CRM.</li><li>Follow up on leads and manage the pipeline to ensure conversion opportunities.</li><li>Handle customer inquiries politely and address concerns where possible.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree</li><li>2 years of relevant experience</li><li>Strong in Basic MS Office, i.e. Outlook,Word,PPT,Excel etc.</li><li>Excellent English, Speaking &amp; Writing skills.</li><li>Strong in Task/Time Management, multitasking, deadlines, milestones.</li><li>Strong in Work Ethics, working independent, responsible, and with commitment.</li><li>Confident personality with professional phone etiquette</li></ul>This is a not a target based role.If you excel at turning conversations into opportunities, then this role is for you.Job Type: Full-timePay: Rs80,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Are you willing to work onsite?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>business development: 2 years (Preferred)</li><li>international market: 2 years (Preferred)</li></ul>Work Location: In person

Client Acquisition Specialist - Female

Anekor Pakistan

Job Overview: MK Tech Solutions is hiring a Client Support Executive to manage client communication, follow-ups, and project coordination. The role requires strong communication skills and the ability to handle clients professionally on behalf of management.Key Responsibilities:<ul><li>Handle client queries through calls, chat, WhatsApp, and email</li><li>Schedule, attend, and document client meetings</li><li>Follow up with clients and coordinate with internal teams</li><li>Maintain accurate records of client interactions and updates</li></ul>Requirements:<ul><li>Minimum 1 year of experience in customer support, CSR, or client handling</li><li>Excellent English communication skills (verbal and written)</li><li>Strong coordination and problem-solving skills</li><li>Must be comfortable working onsite</li></ul>Location: Onsite &ndash; MKTH Office Job Type: Full-time (Monday to Saturday) Working Hours: 4:00 PM to 1:00 AMJob Types: Full-time, ContractWork Location: In person

Client Support Executive

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As a Customer Escalation Analyst at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction.Responsibilities:<ul><li>Receive and investigate customer inquiries, complaints, and issues through various communication channels.</li><li>Provide timely and effective resolutions to customer concerns, ensuring customer satisfaction.</li><li>Professional Letter and Email Writings to resolute the complaints and queries as per FCA protocols.</li><li>Communicate with customers professionally and empathetically, actively listening to their needs and concerns.</li><li>Clearly explain solutions, policies, and procedures to customers.</li><li>Analyze customer issues to identify root causes and recommend solutions.</li><li>Collaborate with other departments to resolve complex problems.</li><li>Maintain detailed records of customer interactions, complaints, and resolutions.</li><li>Ensure that customer information is accurate and up to date in the database.</li><li>Identify trends and recurring issues and suggest process improvements to prevent future problems.</li><li>Work with the team to streamline customer resolution procedures.</li><li>Collect and document customer feedback and suggestions for product or service improvement.</li><li>Share valuable customer insights with the appropriate departments.</li><li>Educate customers about products, services, and features to optimize their experience</li><li>Provide information on policies and procedures when necessary.</li></ul>Competency and Qualifications:<ul><li>Demonstrates a genuine commitment to meeting customer needs and providing a positive customer experience.</li><li>Identifies and resolves customer issues effectively.</li><li>Communicates with customers clearly, professionally, and empathetically.</li><li>Shows understanding and compassion towards customers' concerns and issues.</li><li>Adapts to varying customer needs and challenges.</li><li>Ensures accurate record-keeping and issue resolution.</li><li>Works effectively with team members and other departments.</li><li>High school diploma or equivalent (Bachelor's degree preferred).</li><li>At least two years of experience in customer service or a related role.</li><li>Strong customer service and conflict resolution skills.</li><li>Excellent communication skills, both verbal and written.</li><li>Empathetic and patient, with a customer-centric approach.</li><li>Proficiency in using customer service software and databases.</li></ul>Why Join Eminent4U Private Limited?<ul><li>Handsome Pay along with other fringe benefits.</li><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.</li><li>Afternoon Shifts: 01:00 pm till 09:30 pm | 02:00 pm till 10:30 pm PST with alternate weekends off.</li></ul>Job Type: Full-Time | PermanentExperience: at least 2-3 years of experience in similar capacitySalary: Up to PKR 150,000 per monthLocation: PECHS, Block-6, Karachi.Email: careers@eminent4u.comJob Type: Full-timePay: Up to Rs150,000.00 per monthExperience:<ul><li>Customer Service: 2 years (Preferred)</li><li>Customer Resolution: 2 years (Required)</li></ul>Work Location: In person

Customer Escalation Analyst

Brandock.co

<div>
 
 
 Company Description
 
 
 
 Brandock.co specializes in providing fully managed Amazon FBA Private Label and FBA Wholesale business solutions for eCommerce companies. Our expert team helps clients optimize and grow their Amazon sales through tailored strategies, covering services like product research, listing optimization, advertising (PPC), enhanced brand content, and account operations. With experience across multiple niches, including household, kitchen, personal grooming, office supplies, and more, we are adept at building omni-channel retail brands. Our approach is custom-designed to align with each client&rsquo;s unique business objectives and market goals. Based on a collaborative and innovative culture, Brandock.co aims to empower businesses and deliver impactful growth.
 
 
 
 
 
 
 Role Description
 
 
 
 This is an on-site, full-time role based in Kar&amacr;chi, where the Amazon Wholesale Specialist will play a pivotal role in driving the success of our clients' Amazon accounts. Responsibilities include conducting product research for wholesale opportunities, managing vendor relationships, optimizing product listings, monitoring account performance metrics, handling inventory, running advertising campaigns (PPC), and addressing operational tasks such as resolving account issues. The role requires diagnosing and resolving challenges to overcome any barriers to revenue growth while maintaining consistent communication with clients.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Experience with Amazon Seller Central and Vendor Central platform operations
 </li>
 <li>
 Strong skills in product research and product page optimization
 </li>
 <li>
 Expertise in managing and running sponsored ads (PPC) campaigns
 </li>
 <li>
 Knowledge in logistics, inventory management, and vendor-Amazon relations
 </li>
 <li>
 Problem-solving skills to address account operations, including reinstatement and troubleshooting
 </li>
 <li>
 Excellent written and verbal communication abilities for client interaction and relationship building
 </li>
 <li>
 Ability to work collaboratively and efficiently in an on-site environment
 </li>
 <li>
 Prior experience with eCommerce and Amazon businesses is highly desirable
 </li>
 </ul>
</div>

Amazon Wholesale

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