customer service representative Jobs in Karachi

customer service representative

customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

billing specialist

client relationship executive Jobs in Karachi

client relationship executive

client relations specialist

3DM Solutions

We are looking for a Client Relations Specialist to handle day-to-day client communication and ensure a smooth experience throughout project execution.Key Responsibilities<ul><li>Communicate with clients via calls, emails, and meetings</li><li>Share updates, follow-ups, and ensure clear communication flow</li><li>Understand client requirements and coordinate with internal teams</li><li>Assist in resolving client queries and concerns</li><li>Maintain records of client interactions and project updates</li><li>Support senior team members in managing client accounts</li></ul>Requirements<ul><li>0&ndash;2 years of experience (fresh candidates can apply)</li><li>Strong communication and coordination skills</li><li>Basic understanding of digital marketing / software services is a plus</li><li>Organized and detail-oriented</li><li>Ability to handle pressure and multiple tasks</li></ul>Location: Muhammad Ali Society, Karachi Job Type: Full-timeJob Type: Full-timePay: Rs35,000.00 - Rs45,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Client Relations Specialist

Flowdesk BPO

We are looking for a proactive Client Relations &amp; Store Specialist to manage our eBay store, provide excellent customer service, and handle UK client relations. Full training will be provided.Requirements:Fluent in English (speaking &amp; writing)Ready to undergo eBay trainingHandle store operations, customer service, and virtual assistant tasks.Good communication and client-handling skillsPerks: Full training provided Work from officeOpportunity to grow in e-commerce &amp; international client handlingApply via: hr@flowdeskbpo.com , sharmeen.iqbal@flowdeskbpo.comJob Type: Full-timePay: Rs100,000.00 - Rs130,000.00 per monthWork Location: In person

Client Relations & ECOM Specialist (Female)

Royal Printing & Packages

Company: Royal Paper &amp; Plastic Products (Pvt) Ltd.Location: SITE Phase II, Super Highway, KarachiEmployment Type: Full-TimeAbout Us At Royal Paper &amp; Plastic Products (Pvt) Ltd., we pride ourselves on delivering high-quality corrugated carton and packaging solutions to our business partners. We are looking for a highly articulate and motivated Client Relations &amp; Marketing Coordinator to join our team. If you excel at building professional relationships and ensuring a seamless client experience, we want you to grow with us.The Role In this role, you will be the primary voice of our company, interacting with our B2B clients primarily through telephone and email. We are looking for a professional who understands that exceptional service and proactive communication naturally drive business growth. By ensuring flawless coordination and building genuine trust, you will help our clients confidently see us as their preferred, long-term packaging partner.Key Responsibilities Serve as the primary liaison for clients, handling inquiries and correspondence with warmth, clarity, and professionalism.<ul><li>Collaborate effectively with clients' procurement departments and executive management to understand their packaging requirements and streamline the ordering process.</li><li>Guide discussions around quotations and terms with tact and finesse, consistently aiming for mutually beneficial agreements that strengthen the partnership.</li><li>Build and maintain strong, trust-based relationships with existing customers to encourage repeat business and upsells.</li><li>Coordinate internally with our production and supply chain teams to guarantee that client expectations and delivery timelines are consistently met or exceeded.</li></ul>Requirements &amp; Qualifications&middot; Education: Bachelor&rsquo;s degree / Graduation in Business, Marketing, or a related field.&middot; Experience: Previous experience in client coordination, B2B customer service, or relationship management is highly preferred.&middot; Skills:o Exceptional verbal and written communication skills.o Strong persuasive and negotiation abilities.<ul><li>High emotional intelligence with the ability to anticipate and respond to client needs.</li><li>Highly organized with meticulous follow-up skills.</li></ul>Females are encouraged to apply.<ul><li>Compensation &amp; Benefits</li></ul>Salary: Starting from PKR 80,000 per month, with upward flexibility based on your experience, negotiation abilities, and overall skill set.Bonuses &amp; Growth: A yearly bonus and annual salary increments to recognize and reward your long-term commitment and contributions.Pay: From Rs80,000.00 per monthWork Location: In person

Client Relations & Marketing Coordinator

ibex. Pakistan

<div>
 
 Job Summary
 
 
 
 Ibex, on behalf of one of its international clients, is seeking a high-performing and articulate professional to join its team as a
 
 Client &ndash; HR Domain
 
 . This is a
 
 fixed night shift, onsite, client-facing role (Monday to Friday)
 
 that offers direct exposure to a global HR environment, where professionalism, strong communication, and ownership are essential. The position provides an excellent opportunity to work closely with international stakeholders, leverage HR systems expertise, and grow within a fast-paced, performance-driven organization.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related discipline.
 </li>
 <li>
 Previous experience in HR or HR-related functions is a strong plus.
 </li>
 <li>
 Proven experience working with HR-based software or enterprise HR platforms.
 </li>
 <li>
 Excellent command of spoken and written English.
 </li>
 <li>
 Strong proficiency in basic computer applications, including email, typing, and standard business tools.
 </li>
 <li>
 Demonstrated ability to communicate confidently and professionally with international clients.
 </li>
 <li>
 High adaptability and ability to thrive in a dynamic, evolving environment.
 </li>
 <li>
 Willingness and availability to work onsite during the night shift.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 As a Client Service Executive in the HR domain, you will serve as a trusted point of contact for clients, ensuring seamless HR-related service delivery. This role requires a combination of
 
 strong client management skills, HR knowledge, and hands-on software expertise
 
 , enabling you to provide tailored solutions and strengthen long-term client relationships.
 
 
 <ul>
 <li>
 Act as the primary point of contact for clients, delivering clear, confident, and professional communication at all times.
 </li>
 <li>
 Manage client requests and interactions using HR-based software platforms; hands-on experience with such systems is highly valued.
 </li>
 <li>
 Apply strong client service and relationship management skills to understand client needs and deliver accurate, HR-aligned solutions.
 </li>
 <li>
 Demonstrate exceptional verbal and written communication skills while engaging with international clients.
 </li>
 <li>
 Analyze and resolve HR-related client concerns using structured problem-solving and sound judgment.
 </li>
 <li>
 Maintain professionalism and composure in complex or high-pressure situations.
 </li>
 <li>
 Contribute to continuous service improvement through feedback, quality initiatives, and collaboration.
 </li>
 <li>
 Identify opportunities to recommend HR-related products or services aligned with client needs and business objectives.
 </li>
 </ul>
</div>

CSR-HR for Health - PK

Eminent4U

Job description:About Eminent4U Private Limited:We offer more than just a job; it's a career opportunity that transcends the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As Customer Service Specilaist (Reviews | Female), you will be the voice of the company in customer interactions, responsible for pitching reviews on multiple platforms and engaging with customers to address their concerns, answer questions, and express appreciation for positive feedback. This role plays a crucial part in meeting daily review targets and maintaining detailed records of customer interactions.Responsibilities and KPIs:<ul><li>Customer Interaction &amp; Support:</li><li>Act as the voice of the company in customer interactions.</li><li>Pitch reviews on multiple platforms and engage with customers.</li><li>Meet daily review targets and maintain detailed records of customer interactions.</li><li>Analyze customer feedback to identify recurring themes and opportunities for improvement.</li><li>Ensure quality and compliance standards in all interactions.</li><li>Product Knowledge &amp; Expertise:</li><li>Relationship Management:</li><li>Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction.</li></ul>Skills and Qualifications:<ul><li>Excellent communication and conversation skills.</li><li>Team-oriented mindset.</li><li>Attention to detail and ability to multitask.</li><li>Proven ability to listen actively and respond to customer needs effectively.</li><li>Team-oriented mindset &amp; problem-solving skills.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li><li>Willingness to go the extra mile for customer satisfaction.</li></ul>Salary: Up to PKR 150,000 per month | Tier base model with commission, Incentives and KPIs along with other fringe benefits (i.e. Annual Bonus, Anniversary Bonus, Weekday, Birthday, Punctuality Allowance, etc.)Timings: Afternoon Shifts (1:00 PM - 09:30 PM | 2:00 PM - 10:30 PM) with alternate weekends off.Location: PECHS, Block-6, Shahra-e-Faysal, Karachi.Job Type: Full-Time | PermanentEmail: careers@eminent4u.com or https://eminent4u.com/careersJob Type: Full-timePay: Rs80,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>How is your english communication skills? rate your skills from 0 out of 5?</li></ul>Experience:<ul><li>Customer Service: 1 year (Required)</li></ul>Work Location: In person

Customer Service Specilaist (Reviews | Female)

<div>
 Do you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? We are looking for an incredible resource who can do wonders in the world of CX. Hence, when a regular person is having difficulty in handling or resolving any particular customer grievance - that is where you come into the play.
 
 
 
 Qualifications
 
 
 
 
 Why Start Your Career At ibex.?
 
 
 
 You will have a chance to help solve the most ordinary technological things in the most extraordinary way! You are not just going to enjoy it here, but you will get a chance to grow in a collaborative environment. If you want to experience the world on top and work in an environment where there is growth, then be a part of our diverse family.
 
 
 
 What Makes You A Good Fit For This Job?
 
 
 
 This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!
 
 
 
 What We Seek In You
 
 
 
 <ul>
 <li>
 Collaborative mindset
 </li>
 <li>
 Customer service focus
 </li>
 <li>
 Hands-on-problem solving ability
 </li>
 <li>
 The ability to communicate technical information in a simple manner
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 O Levels/Matric or above
 </li>
 <li>
 Excellent English Written and Verbal Communication
 </li>
 <li>
 American or neutral accent
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Must be alteast 18 Years old and hold valid CNIC.
 
 
 </li>
 </ul>
 
 Learning And Takeaways
 
 
 
 Here @ ibex. we will help build you!
 
 
 <ul>
 <li>
 Unlimited exposure
 </li>
 <li>
 A chance to polish your skills
 </li>
 <li>
 A great learning environment
 </li>
 <li>
 Ample experience to build a future path for yourself
 </li>
 <li>
 An opportunity to operate with a highly trained and diversified network of people
 
 
 </li>
 </ul>
 If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
 
 
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 115,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services
 </li>
 <li>
 Collaborate and build relationships with customers to strengthen service competitiveness
 </li>
 <li>
 Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner
 </li>
 <li>
 Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score
 </li>
 </ul>
</div>

Customer Services Specialist - International

CMA CGM

ID: 577007
 
Location: 
Karachi, PK
 
Sales Development Specialist Pakistan
 
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
 
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
 Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
 
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
 
Job Overview: 
We are seeking a dynamic and highly motivated Sales Executive to join our sales team in a fast-paced shipping and logistics environment. You will work closely with the sales and operations teams to identify customer needs, provide tailored solutions, and drive customer satisfaction. Reporting to the Sales Manager, your main goal will be to optimize the loading capacity and available space on board of the vessels of which you are in charge.
 
Key Responsibilities: 
Client Acquisition & Relationship Management: 
Identify and target potential customers in the shipping and logistics sector.
 Generate leads, build relationships, and close sales with clients in diverse industries.
 Develop a deep understanding of clients' shipping needs and tailor proposals accordingly.
 Maintain strong relationships with existing customers to ensure repeat business and customer satisfaction.
 Plan and conduct commercial visit according to the commercial action plan and produce visit report.
 
Sales Strategy & Execution: 
Conduct market research to identify opportunities for new business and competitive trends.
 Develop and execute sales strategies to achieve or exceed sales targets and KPIs.
 Present shipping services and solutions to potential customers through meetings, calls, and presentations.
 Negotiate and finalize sales contracts and agreements with clients.
 
Sales Reporting & Documentation: 
Prepare accurate sales reports, forecasts, and updates for management on sales performance.
 Maintain detailed records of sales activities, customer interactions, and feedback in the respective systems.
 
Collaboration with Internal Teams: 
Coordinate with the operations and customer service teams to ensure smooth order processing and timely delivery of services.
 Work with Trade and marketing teams to develop promotional materials and campaigns.
 Participate in training programs to improve product knowledge and sales techniques.
 
Industry Networking: 
Represent the company at industry events, trade shows, and conferences to generate leads and maintain industry visibility.
 Stay updated on market trends, new shipping routes, and competitor offerings.
 
Qualification & Skills: 
Education: Bachelor’s degree in Business, Marketing, Logistics, or related field (preferred).
 
Experience: 
Minimum of 3 years of experience in sales, preferably within the shipping, logistics, or transportation industry.
 Proven track record of achieving sales targets and building strong customer relationships.
 Strong knowledge of shipping, logistics, transport services, port/ country regulations, legal and customs regulations and market practice.
 
Skills: 
Strong communication, negotiation, and presentation skills.
 Ability to understand customer needs and offer solutions that align with their objectives.
 Self-motivated, goal-oriented, and able to work independently.
 Good interpersonal skills, proactive thinking, customer service oriented, sales techniques knowledge, commercial relations, and analytical skills will enable you to succeed in your daily tasks.
 Fluency in English is a plus.
 
Come along on CMA CGM’s adventure !

Sales Development Specialist Pakistan

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