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client relationship manager (crm)

client relationship manager

Atlantis BPO Solutions Private Limited

Job Title: Client Relationship Manager (CRM) Company: Atlantis Tech Location: Islamabad, Pakistan (Onsite) Job Type: Full-Time | Night Shift (US Hours) | 6:00 PM &ndash; 3:00 AMAbout the Role:Atlantis Tech is looking for a dynamic Client Relationship Manager who can confidently manage client communication while understanding Sales and Complete Revenue Cycle Management (RCM). This role is ideal for someone who can build strong relationships, manage client expectations, identify growth opportunities, and coordinate with operational teams to deliver exceptional service.Key Responsibilities:<ul><li>Manage and maintain relationships with US-based healthcare clients</li><li>Lead client calls, meetings, follow-ups, and account management</li><li>Support RCM workflows, billing operations, and VMA coordination</li><li>Identify upselling and business growth opportunities</li><li>Resolve client concerns and ensure timely execution</li><li>Track KPIs, performance reports, and client satisfaction</li><li>Coordinate with internal teams for smooth service delivery</li></ul>Requirements:<ul><li>Experience in Client Relationship Management</li><li>Knowledge of Sales and business development principles</li><li>Understanding of Revenue Cycle Management (RCM)</li><li>Excellent English communication and presentation skills</li><li>Strong problem-solving and stakeholder management abilities</li><li>Ability to multitask in a fast-paced environment</li><li>Female candidates will be preferred</li><li>Fresh candidates with excellent communication skills may also apply</li></ul>How to Apply:Email your updated CV to: careers@atlantis.tech with a Subject Line: Client Relationship Manager (CRM) or directly apply via indeed.Work Location: In person

Client Relationship Manager

MEETING MATTERS CLINIC

About Meeting Matters ClinicMeeting Matters is Islamabad's premier mental health clinic, providing professional counseling and therapy services. We are committed to making mental health care accessible, compassionate, and effective for our community. As we continue to grow, we're looking for a dedicated Client Relationship Manager to be the first point of contact for our clients.The OpportunityThis is a Shift based Hybrid (Face to Face and Online) Job. We're hiring a Client Relationship Manager (CRM) Psychologist BASED IN ISLAMABAD to manage client communications, bookings, and ensure an exceptional client experience from first inquiry to ongoing therapy. This is a client-facing role that combines customer service excellence, administrative efficiency, and genuine care for people's wellbeing.If you're empathetic, organized, and passionate about mental health, this role offers meaningful work where you directly impact people's healing journeys.What You'll DoClient Communication &amp; Engagement:<ul><li>Respond to client inquiries via WhatsApp, phone calls, email, and social media</li><li>Provide warm, professional first contact for people seeking therapy</li><li>Explain our services, therapist specializations, and session fees</li><li>Answer questions about therapy process, confidentiality, and what to expect</li><li>Follow up with potential clients who haven't booked yet</li><li>Check in with clients after their first session to encourage continuity</li></ul>Scheduling &amp; Booking Management:<ul><li>Manage therapist availability calendars and schedule client sessions</li><li>Coordinate bookings across multiple therapists and time slots</li><li>Send session confirmations and reminders to clients</li><li>Handle session rescheduling and cancellations</li><li>Optimize scheduling to maximize therapist occupancy</li><li>Manage weekend and evening booking requests</li></ul>Client Matching &amp; Coordination:<ul><li>Match clients with appropriate therapists based on their needs and concerns</li><li>Understand each therapist's specializations (anxiety, depression, trauma, couples, etc.)</li><li>Consider client preferences for gender, language, and therapy approach</li><li>Coordinate with therapists on their availability and schedule changes</li><li>Facilitate smooth handoffs between CRM team members</li></ul>Payment Processing &amp; Follow-up:<ul><li>Send payment information and bank details to clients</li><li>Track and follow up on outstanding payments professionally</li><li>Confirm receipt of session payments</li><li>Maintain accurate payment records in the system</li><li>Handle billing inquiries and resolve payment issues</li></ul>Administrative Tasks:<ul><li>Maintain organized client records and booking database</li><li>Send intake forms (RISB) to new clients before first session</li><li>Update client information and session history</li><li>Prepare daily/weekly reports on bookings and inquiries</li><li>Maintain filing system for client documentation</li><li>Support overall clinic administrative needs</li></ul>Quality Client Experience:<ul><li>Ensure every client feels heard, valued, and supported</li><li>Handle sensitive situations with empathy and professionalism</li><li>Address client concerns or complaints promptly and effectively</li><li>Maintain confidentiality and respect client privacy at all times</li><li>Create a welcoming, non-judgmental atmosphere</li><li>Represent the clinic's values in every interaction</li></ul>What We're Looking ForRequired Qualifications:<ul><li>Masters Degree or MS / MPhil in Psychology</li><li>1-2 years of experience in customer service, client relations, or administrative role</li><li>Excellent communication skills in English and Urdu (both written and spoken)</li><li>Strong phone and WhatsApp communication abilities</li><li>Highly organized with strong attention to detail</li><li>Ability to multitask and manage multiple priorities</li><li>Professional, empathetic, and patient demeanor</li></ul>Preferred Qualifications:<ul><li>Previous experience in healthcare, counseling center, or wellness industry</li><li>Familiarity with mental health terminology and therapy processes</li><li>Experience with CRM systems or booking management software</li><li>Social media management skills</li><li>Psychology or social sciences background</li><li>Experience handling sensitive or confidential information</li></ul>Essential Personal Qualities:✓ Empathetic and genuinely care about people's wellbeing✓ Non-judgmental attitude toward mental health issues✓ Patient and calm under pressure✓ Excellent listening skills✓ Warm, friendly, and approachable personality✓ Professional boundaries and emotional maturity✓ Reliable, punctual, and responsible✓ Quick learner who adapts easily✓ Problem-solver with positive attitude✓ Team player who collaborates wellWhat We OfferCompensation &amp; Benefits:<ul><li>Competitive salary: PKR 40,000 - 50,000 per month (based on experience)</li><li>Annual increments based on performance</li><li>Performance-based bonuses</li><li>Probation period: 3 months with evaluation</li></ul>Work Environment:<ul><li>Supportive, mission-driven team culture</li><li>Direct impact on people's mental health journeys</li><li>Professional development and training opportunities</li><li>Learn about mental health and therapy from experienced therapists</li><li>Respectful, collaborative workplace</li></ul>Work ScheduleFull-time positionWorking hours and days will be discussed and finalized during the interview based on clinic needs and candidate availability.Potential schedules may include:<ul><li>Morning shifts, evening shifts, or split shifts</li><li>6-7 days per week with rotating offs</li><li>May include weekend availability</li></ul>Exact timings to be confirmed upon hiring.Key Success MetricsYour performance will be measured by:<ul><li>Response time to client inquiries (target: under 5 minutes)</li><li>Inquiry-to-booking conversion rate (target: 60%+)</li><li>Client satisfaction scores (target: 4.5/5+)</li><li>Session attendance rate (minimize no-shows)</li><li>Accuracy of scheduling and record-keeping</li><li>Payment collection efficiency</li><li>Professional communication quality</li></ul>Pay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Client Relationship Manager (CRM)

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 As the Client Success Manager, you'll be involved in ensuring client satisfaction and success. Your duties include efficient order processing, fostering strong client relationships, addressing customer needs, managing inventory, and contributing to project management efforts. This role demands strong customer service skills, organizational prowess, and the ability to excel in a fast-paced environment while working autonomously.
 
 
 What you&rsquo;ll do as the Client Success Manager I
 
 
 Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner.
 </li>
 <li>
 Relationship Building &ndash; Interact and build relationships with customers on a daily basis.
 </li>
 <li>
 Customer Service &ndash; Provide for Customer operational and reporting needs.
 </li>
 <li>
 Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.
 </li>
 <li>
 Project Management &ndash; Conduct account planning and coordination of needs.
 </li>
 <li>
 A primary focus on new accounts for their first 6 months as well as at risk accounts on the Service Desk.
 
 
 </li>
 </ul>
 Process
 
 
 List critical processes this individual will undertake to achieve targeted results.
 
 
 <ul>
 <li>
 Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner
 </li>
 <li>
 Create quotes and orders flawlessly.
 </li>
 <li>
 Meet or exceed customer/contract SLAs on Quote delivery
 </li>
 <li>
 Meet or exceed customer/contract SLAs on Order placement
 </li>
 <li>
 Continuously monitor open orders and expedite where needed
 </li>
 <li>
 Provide comprehensive and timely communication to customers and Sales
 </li>
 <li>
 Relationship Building &ndash; Develop solid relationships with Zones customers.
 </li>
 <li>
 Interact with customers on a daily basis.
 </li>
 <li>
 Establish relationships with multiple people in multiple departments
 </li>
 <li>
 Constantly communicate outstanding orders, constraints and alternatives.
 </li>
 <li>
 Coordinate and encourage Zones team member interactions with accounts
 </li>
 <li>
 Customer Service &ndash; Provide for Customer operational and reporting needs.
 </li>
 <li>
 Provide proactive action to provide 5 star service.
 </li>
 <li>
 Have a complete understanding of the Zones Service Catalog
 </li>
 <li>
 Be the first and primary line of contact on all customer issues and concerns
 </li>
 <li>
 Engage Sales to coordinate communication of service and needs.
 </li>
 <li>
 Ensure that timely and impactful reporting is provided to the customer
 </li>
 <li>
 Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.
 </li>
 <li>
 Ensure custom catalog maintenance on Zones Connect
 </li>
 <li>
 Process project worksheets for inventory allocations
 </li>
 <li>
 Monitor and coordinate inventory management activities. (Hardware)
 </li>
 <li>
 Monitor and provide support activities on Customer contracts (Software)
 </li>
 <li>
 Project Management &ndash; Conduct account planning and coordination of needs.
 </li>
 <li>
 Actively participate in pipeline growth and maintenance activities
 </li>
 <li>
 Uncover future needs through constant value driven interactions.
 </li>
 <li>
 Understand account dynamics and look for ways to increase profitability
 </li>
 <li>
 Understand Zones automation capabilities and look for opportunities to provide those services to customers.
 </li>
 <li>
 Coordinate with PMO or Enterprise Operations on new customer roll outs
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 <ul>
 <li>
 Graduate &ndash; Any Specialization.
 </li>
 <li>
 Experience in Enterprise level sales
 </li>
 <li>
 Strong customer service skills and commitment to meet or exceed customer requirements
 </li>
 <li>
 Excellent organization skills and process expertise
 </li>
 <li>
 Ability to work in a fast-paced environment and meet aggressive deadlines
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Ability to negotiate, influence, and persuade
 </li>
 <li>
 Analytical with excellent problem-solving skills
 </li>
 <li>
 Ability to work with little or no supervision.
 </li>
 <li>
 Bachelor's degree in business administration or any other Field
 </li>
 <li>
 Minimum 2-3 years of experience.
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Job timings: 1:00 PM to 09:30 PM (Pk time)
 
 
</div>

Client Success Manager – 1

AlHaadi Mobilya (SMC-PVT) Ltd

Job Title: Sales ExecutiveCompany: Enza Home Location: Islamabad Department: Sales Employment Type: Full-TimeJob OverviewEnza Home Islamabad is seeking a motivated and customer-focused Sales Executive to drive showroom sales, provide personalized furniture solutions, and ensure an exceptional customer experience. The ideal candidate is a dynamic sales professional with excellent communication skills, a consultative selling approach, and a passion for home d&eacute;cor and furniture.Key ResponsibilitiesSales &amp; Customer Engagement:<ul><li>Engage with walk-in and potential clients to understand their furniture and interior design needs</li><li>Present and demonstrate Enza Home products and solutions in a professional manner</li><li>Prepare quotations, proposals, and invoices</li><li>Follow up with leads to convert inquiries into sales</li><li>Achieve individual and showroom sales targets</li></ul>Client Relationship Management:<ul><li>Build and maintain long-term relationships with clients</li><li>Provide after-sales support to ensure customer satisfaction and repeat business</li></ul>Showroom &amp; Brand Representation:<ul><li>Maintain showroom presentation, product displays, and visual merchandising standards</li><li>Stay updated on new collections, materials, and market trends</li><li>Represent the Enza Home brand professionally at all times</li></ul>Collaboration &amp; Reporting:<ul><li>Work closely with team members and management to achieve sales goals</li><li>Provide regular sales updates and performance reports</li></ul>Required Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Retail Management, or related field</li><li>1&ndash;3 years of experience in retail sales, preferably in furniture, interior design, or luxury products</li><li>Strong communication, interpersonal, and negotiation skills</li><li>Target-driven, proactive, and customer-oriented</li><li>Professional appearance and conduct</li></ul>What We Offer<ul><li>Competitive salary with performance-based incentives</li><li>Opportunity to work with a premium international furniture brand</li><li>Professional growth and career development opportunities</li><li>Collaborative and high-performing work environment</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs100,000.00 per monthWork Location: In person

Sales Executive

Assistoro

About Assistoro Assistoro is a growing offshore service provider based in Pakistan, helping businesses in the USA and Canada manage their digital operations, social media, virtual assistance, and online presence. We work closely with real estate professionals, business owners, and growing teams to provide reliable support, creative solutions, and consistent execution.We are now looking for a proactive and well-spoken Social Media Account Manager to manage our social media clients and act as the bridge between clients, designers, video editors, and the delivery team.This role is ideal for someone who understands social media, has strong English communication skills, and can confidently handle client check-ins, feedback, approvals, and execution.Key Responsibilities<ul><li>Manage social media clients and their monthly content requirements</li><li>Attend weekly client check-ins and communicate professionally in English</li><li>Create social media strategies, content plans, and posting schedules</li><li>Communicate client requirements clearly to the design and delivery team</li><li>Review content before sending it to clients for approval</li><li>Follow up on revisions, approvals, and deadlines</li><li>Post content on behalf of clients across Instagram, Facebook, LinkedIn, etc.</li><li>Maintain smooth communication between clients and the internal team</li><li>Ensure content calendars, brand guidelines, and deadlines are followed</li></ul>Requirements<ul><li>Strong English communication skills are a must</li><li>Experience in social media management, client communication, or account management</li><li>Good understanding of Instagram, Facebook, LinkedIn, reels, carousels, captions, and content trends</li><li>Ability to manage multiple clients at the same time</li><li>Strong coordination and follow-up skills</li><li>Attention to detail and ownership mindset</li><li>Ability to work with designers, video editors, and delivery teams</li></ul>Job Details Position: Social Media Account Manager Timing: 6:00 PM &ndash; 3:00 AM Location: P.W.D, Islamabad Type: On-site Interested candidates can apply by sending their resume or applying through the link.Pay: Rs60,000.00 - Rs120,000.00 per monthWork Location: In person

Social Media Manager

Edbiz Consulting (Pvt) Ltd

Job Position - Associate Manager, Business Development (Female)Location - Islamabad (Fully Onsite)Salary - Competitive SalaryCommunication Skills - English (Required)Requirements:- Bachelor&rsquo;s degree in marketing, communications, business administration, or in related field is preferred.- Minimum 2 years of experience in Sales.- Minimum 2 years of expeience Email Marketing.- Proficiency in Microsoft Word and Excel (Required)- Good interpersonal and communication skills and ability to engage with the respective clients.- High level of negotiation and networking skills.cater to the unique challenges and opportunities faced by the business development team, ensuring they meet their targets efficiently.Brief company description:Edbiz Consultancy is a subsidiary of Cambridge IFA, which is a leading financial services intelligence house specializing in analytics and strategic advice for the global financial industry. We publish reports and host awards that provide insights and solutions for alternative banking and finance practices to governments, financial institutions, and multilateral organizations.https://www.cambridge-ifa.net/https://www.edbizconsulting.com/Position description:As an Associate Manager, you will help create and coordinate an integrated BDS program. You will play a role in the promotion and the sale of company publications through brand identity, strategic messaging, advertising, and public relations.All marketing and client interaction is done indoors.Applicant must have an excellent command of written and spoken English, to communicate with international clients.Responsibilities:<ul><li>Report activities and progress to Senior Manager.</li><li>Assist in devising the business development strategy in consultation with the Manager.</li><li>Develop new business and long-term client opportunities through prospecting and other outreach strategies.</li><li>Develop, coordinate, and implement marketing plans to maintain and increase existing business and capture new opportunities.</li><li>Manage email-based inquiries related to the assigned projects.</li><li>Undertake research to support management in identifying new lead opportunities.</li><li>Identifying potential clients, markets, and business relations.</li><li>Maintain and increase personal knowledge of priority sectors; market trends and routes to market for improved effectiveness within a sales support function.</li><li>Maintain an excellent client relationship with existing and potential clients.</li><li>Maintain and update clients and contacts database.</li></ul>Job Type: Full-timePay: From Rs60,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Sales: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Associate Manager, Business Development (Female)

CIB MARS

Internship Opportunity &ndash; Business Development Intern (BBA)CIB MARS Certification (SMC-Private) Limited is looking for motivated and ambitious Business Development Interns to join our Islamabad Office.Location: I-9/2, IslamabadEligibility: BBA / B.Com / BS Management Sciences / Marketing Students &amp; Fresh GraduatesFemale candidates are encouraged to applyDuration: 3 Months InternshipJoining: ImmediateWhat You'll Gain:✅ Hands-on exposure to Business Development activities✅ Client communication and relationship management experience✅ Lead generation and market research skills✅ Corporate communication and proposal preparation experience✅ Exposure to international markets and professional business practicesWhat We're Looking For:* Strong communication and interpersonal skills* Professional attitude and willingness to learn* Confidence in client interaction and coordination* Basic knowledge of Microsoft OfficeThis internship is an excellent opportunity for individuals looking to build a career in Business Development, Sales, Marketing, and Client Relationship Management.Interested candidates may send their CVs to careers@cibmars.com with the subject line: &quot;Application &ndash; Business Development Intern&quot;Pay: Rs5,000.00 - Rs10,000.00 per monthWork Location: In person

Business Development Intern

Explore 90+ Client relationship manager in Islamabad this July. Find roles across top companies and apply now to boost your career.