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client relationship & revenue specialist Jobs in Islamabad

client relationship & revenue specialist

client relationship manager

Mashreq

<div>
 
 Job Purpose:
 
 
 The Senior Virtual Relationship Manager (SVRM) Team Lead will manage a team of RMs, serving as the key digital bridge between the bank and its SME clients. The role involves driving proactive client engagement, overseeing seamless onboarding and post-onboarding support, and ensuring tailored financial solutions. The Team Lead will be accountable for his own and the team&rsquo;s performance, client satisfaction, and revenue growth, while ensuring compliance and fostering a customer-centric, tech-driven digital banking experience.
 
 
 
 
 
 
 Key Result Areas
 
 
 
 SVRMs are pivotal in driving customer-centric growth and loyalty through regular client interactions, below provided are the key focus areas for the VRM&rsquo;s
 
 <ul>
 <li>
 Lead Management &amp; Drop-off Handling (New Acquisition)
 </li>
 <li>
 Managing NSTP Scenarios
 </li>
 <li>
 Assisted client onboarding
 </li>
 <li>
 Client Servicing &amp; Complaints Handling
 </li>
 <li>
 Cross-Sell (within 3 Months on Books)
 </li>
 <li>
 Portfolio Management
 </li>
 </ul>
 
 
 
 
 
 Operating Environment, Framework and Boundaries, Working Relationships
 
 
 
 SVRM will primarily operate within phygital environment, interacting with clients and colleagues through various digital communication channels, such as email, phone, video calls, and the bank&rsquo;s digital platforms (Digital client interaction tools, Avaya, Physical meetings etc.).
 
 <ul>
 <li>
 This role demands a client-focused, fast-paced work environment with the ability to manage multiple client interactions simultaneously while maintaining a high level of professionalism and service quality.
 </li>
 <li>
 SVRMs are expected to leverage advanced banking technology, CRM tools, and data analytics to provide tailored solutions and maintain customer relationships.
 </li>
 <li>
 The SVRM operates within the Group &amp; Local regulatory framework, adhering to legal, industry, and Mashreq group policies, ensuring all recommendations, interactions, and financial advice are compliant with regulatory frameworks.
 </li>
 <li>
 SVRMs must adhere to protocols when dealing with customer complaints, product exceptions, or any issues outside their decision-making authority.
 </li>
 <li>
 Close interaction with business, operations, CXCG, Governance, Compliance, digital and technology teams to address client issues, technical difficulties, or service disruptions.
 </li>
 <li>
 Frequent collaboration with the product development team to provide feedback from clients to enhance offers, based on customer needs.
 </li>
 <li>
 Establish and maintain relationships with individual and business clients, understanding their needs, addressing concerns, and offering suitable banking solutions.
 </li>
 <li>
 Interaction with Eco-system partners to ensure clients have access to integrated solutions.
 </li>
 </ul>
 
 
 
 
 
 Problem Solving
 
 
 
 Provide best in class service standard to NeoBiz customers.
 
 
 &bull; Respond to customer query/escalated complaint within 24 hours.
 
 
 &bull; Achieve mystery shopping results of a minimum 90%.
 
 
 &bull; Ensure 100% of customers in the portfolio are aware that you are the RM.
 
 
 
 
 
 
 Decision Making Authority &amp; Responsibility
 
 
 
 These responsibilities ensure that the SVRM maintains a high level of professionalism, ensures client satisfaction, and contributes to the organization&rsquo;s goals while adhering to local and group guidelines and regulatory frameworks.
 
 
 
 
 <ul>
 <li>
 Client Needs Assessment and Recommendations
 </li>
 <li>
 The SVRM has the discretion to escalate cases based on specific onboarding requirements, ensuring compliance with internal policies and regulatory guidelines.
 </li>
 <li>
 The SVRM has the authority to resolve client issues related to services, products, or transactions within the scope of their role. This includes troubleshooting and providing solutions or alternatives.
 </li>
 <li>
 If the issue exceeds the SVRM&rsquo;s scope or authority, they are responsible for promptly escalating the matter to the appropriate internal teams or management for further resolution.
 </li>
 <li>
 The SVRM is empowered to identify and recommend additional products or services based on client profiles, current product holdings, and engagement levels. They may initiate cross-sell and up-sell opportunities to enhance the client's portfolio and increase revenue.
 </li>
 <li>
 SVRM will be responsible for ensuring that the products and services recommended are relevant, compliant with regulations, and in line with the client&rsquo;s financial objectives.
 </li>
 <li>
 The SVRM will have the authority to engage proactively with clients to foster long-term relationships, enhance satisfaction, and ensure continued engagement with the bank&rsquo;s services.
 </li>
 <li>
 The SVRM is responsible for developing customized communication strategies and follow-up schedules to maintain client relationships, ensuring client needs are consistently met.
 </li>
 <li>
 The SVRM will be responsible for ensuring that all client interactions, transactions, and recommendations adhere to the bank&rsquo;s policies, procedures, and regulatory requirements.
 </li>
 <li>
 The SVRM will have the authority to identify potential risks and escalate concerns related to the concerned Line Manager, Compliance, FP&amp;I etc.
 </li>
 <li>
 They will also have decision-making authority over the allocation of time and resources to client accounts based on priority and opportunity.
 </li>
 <li>
 The SVRM (Team Lead) will be responsible for developing high-quality Virtual Relationship Manager resources to build and sustain a high-performing team.
 </li>
 <li>
 The SVRM (Team Lead) will be responsible for ensuring that the team achieves its assigned business targets and key performance indicators (KPIs), including acquisition, revenue growth, client engagement, and retention goals, while ensuring that all activities are conducted in full compliance with the bank&rsquo;s internal policies, Group standards, regulatory requirements.
 </li>
 </ul>
 
 
 
 
 
 Knowledge, Skills and Experience
 
 
 
 Strong sales knowledge &amp; market trends/investments/ Financial Market Knowledge.
 
 
 &bull; Strong Interpersonal skills and cultural sensitivity
 
 
 &bull; Relationship Management &amp; Networking skills. Extrovert/Amiable personality
 
 
 &bull; At least 5-7 years&rsquo; experience in a similar job.
 
 
 &bull; Self-Motivated and positive attitude.
 
 
 &bull; Analytical and numeric skills.
 
 
 &bull; Problem resolution skills.
 
 
 &bull; Ability to work under pressure and think on his/her feet. Dynamic, result-oriented approach to work.
 
</div>

Senior Virtual Relationship Officer (Mashreq Bank of Pakistan)

Protech Solutions Pvt Ltd

<ul><li>Relationship Management: Building and maintaining strong, long-term relationships with key clients.</li><li>Client Communication: Acting as the primary point of contact, responding to inquiries, and resolving issues promptly.</li><li>Account Planning: Developing and implementing strategic account plans to achieve sales goals and maximize client value.</li><li>Solution Development: Understanding client needs and tailoring solutions to meet those needs.</li><li>Business Development: Identifying and pursuing new business opportunities within existing accounts.</li><li>Contract Negotiation: Negotiating contracts, terms, and pricing with key clients.</li><li>Performance Monitoring: Tracking account performance, identifying trends, and providing regular updates to management.</li><li>Internal Collaboration: Working with internal teams (sales, marketing, operations) to ensure seamless service delivery.</li><li>Client Satisfaction: Ensuring clients are satisfied with the products, services, and support they receive.</li><li>Market Research: Staying informed about industry trends, competitor activities, and market conditions.</li></ul>Job Type: Full-timePay: From Rs45,000.00 per monthWork Location: In person

key Account Executive (Electrical Mechanical Engineer) Female

BroadDigix (Pvt) Ltd.

About the RoleWe&rsquo;re looking for an energetic and customer-focused professional to join BroadDigix as a Client Relationship &amp; Revenue Specialist. You&rsquo;ll play a key part in guiding clients toward the ideal technology solutions while providing exceptional ongoing support. If you thrive on building connections, tackling challenges, and surpassing goals, this position is tailored for you.What You&rsquo;ll DoDrive Revenue &amp; Expansion<ul><li>Gain insight into client needs and propose the most effective BroadDigix products.</li><li>Initiate contact with leads through outbound calls, customized emails, and interactive demonstrations.</li><li>Reliably achieve or exceed sales quotas each month and quarter.</li><li>Document all interactions meticulously and keep our CRM system current.</li></ul>Deliver Superior Customer Experience<ul><li>Act as the main contact point for inquiries via telephone, email, online chat, or direct meetings.</li><li>Support new customers during initial setup and help established ones optimize usage.</li><li>Address concerns swiftly, escalating technical matters as required while maintaining clear communication.</li></ul>Cultivate Strong Client Bonds<ul><li>Establish dependable, ongoing relationships founded on trust.</li><li>Solicit client feedback and forward valuable suggestions to product and development teams for continuous improvement.</li></ul>Collaborate Internally<ul><li>Work alongside marketing, engineering, and support departments to execute successful strategies and seamless client interactions.</li><li>Contribute to ongoing training sessions and team collaborations to enhance skills and knowledge.</li></ul>What We&rsquo;re Looking ForEssential Skills<ul><li>Outstanding communication skills, both spoken and written, with a friendly and professional tone.</li><li>Proven track record of efficient and effective problem-solving.</li><li>Ability to perform well in a fast-paced, evolving setting.</li><li>Proactive mindset with a strong orientation toward achieving results.</li><li>Excellent teamwork capabilities alongside independent initiative.</li></ul>Preferred Experience<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Information Technology, or a related area.</li><li>1&ndash;3 years in revenue generation, client support, or relationship management (experience in technology preferred).</li><li>Practical knowledge of CRM systems (such as HubSpot, Salesforce, or similar tools).</li><li>Familiarity with standard office suites like Microsoft Office or Google Workspace.</li></ul>Why Join BroadDigix?<ul><li>Competitive salary with bonus (commensurate with experience)</li><li>Promising career progression with regular training and expert mentoring</li><li>Diverse and inclusive workplace that celebrates all contributions</li><li>Opportunity to work on groundbreaking tech solutions with tangible impact</li></ul>BroadDigix is an equal-opportunity employer. We value diversity and invite applications from all qualified individuals, irrespective of gender, origin, or personal identity.Job Type: Full-timePay: Rs70,000.00 - Rs120,000.00 per monthWork Location: In person

Client Relationship & Revenue Specialist

Sale Engineer (Electrical Mechanical Engineer) Female

Edge

<div>
 
 At Edge, we&rsquo;re on a mission to eliminate geographic borders as barriers to full-time employment and fair wages. We&rsquo;re creating a global HR platform ecosystem that seamlessly connects exceptional talent worldwide with North American businesses that need to fill positions. By making hiring globally easier than hiring locally, we provide businesses access to a broader talent pool and accelerate their hiring process. Spread across four continents, we&rsquo;re a global team disrupting the norms of how people can work together.
 
 
 
 
 
 
 About the role
 
 
 
 
 
 
 The SMB Account Manager owns the post‑sales relationship for a portfolio of small‑to‑mid‑sized clients. This role focuses on upsell, generating revenue, growth strategies, customer experience, and partnership with CSM and Marketplace teams.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Customer Relationship Management
 
 
 
 - Manage a portfolio of SMB accounts with a strong focus on retention.
 
 
 - Serve as the primary post‑sales partner.
 
 
 - Conduct regular check‑ins and value‑driven reviews.
 
 
 - Become an expert in customer workflows and goals.
 
 
 
 Revenue Growth &amp; Expansion
 
 
 
 - Identify and qualify upsell opportunities.
 
 
 - Partner with Marketplace to ensure timely sourcing.
 
 
 - Build SMB expansion plans with clear seat targets.
 
 
 - Maintain an accurate expansion pipeline.
 
 
 
 Customer Experience &amp; Service Delivery
 
 
 
 - Monitor talent performance and collaborate with CSMs.
 
 
 - Identify risks early and resolve issues quickly.
 
 
 - Ensure a high‑quality, professional customer experience.
 
 
 
 Operational Excellence
 
 
 
 - Maintain accurate Salesforce account data.
 
 
 - Use customer insights to inform strategies.
 
 
 - Collaborate cross‑functionally with Sales, CSM, Marketplace, Finance, Product.
 
 
 - Follow all onboarding, billing, and compliance protocols.
 
 
 
 Success Metrics
 
 
 
 - Consistent seat growth
 
 
 - Strong forecasting accuracy
 
 
 - Fast response and issue resolution
 
 
 - Strong collaboration across teams
 
 
 
 
 
 
 Qualifications
 
 
 
 - 2&ndash;4+ years in Account Management or Customer Success.
 
 
 - Experience in healthcare, dental, staffing, or SaaS is a plus.
 
 
 - Strong communication and relationship‑building skills.
 
 
 - Ability to manage high‑volume accounts.
 
 
 - Highly organized and data‑driven.
 
 
 
 
 
 
 Who Thrives Here
 
 
 
 - Customer‑obsessed professionals.
 
 
 - Fast movers who handle ambiguity well.
 
 
 - People passionate about growth.
 
 
 - Individuals who want to scale with Edge.
 
 
 
 
 
 
 Why Join Edge?
 
 
 
 Edge is at a pivotal growth point, and this role offers the rare opportunity to shape the future of global employment. Here, your work directly impacts our growth trajectory, empowers businesses, and creates global employment opportunities. We&rsquo;re not just offering a job; we&rsquo;re inviting you to be part of a revolution. Ready to leave a global footprint and change lives? Edge is where your vision can become our reality.
 
 
 Edge is proud to be an equal-opportunity employer. We are committed to fostering a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status, or any other legally protected basis.
 
</div>

Account Manager

IKONIC

<div>
 
 Position Title:
 
 Account Manager
 
 
 
 Timings:
 
 3:00pm - 12:00am
 
 
 
 Location:
 
 Ikonic, Plot # 176, Korang Road, near Rahat Bakers, I-10/3, Islamabad
 
 
 
 About Us:
 
 
 
 
 IKONIC
 
 is a US-based IT company headquartered in Miami, Florida, serving clients globally for over 9 years. Were known for building scalable digital solutions and high-performing product teams. Innovation, ownership, and outcomes are core to how we work.
 
 
 
 Position Purpose:
 
 
 
 We are seeking a highly driven and technically sound
 
 Account Manager
 
 to lead client acquisition, pre-sales activities, and end-to-end project coordination. This role requires a strategic communicator who can engage clients, understand their technical needs, craft tailored software solutions, and ensure smooth project delivery from inception to completion.
 
 
 
 You will act as the primary point of contact for clients guiding them through requirement discussions, proposal creation, deal closure, and early-stage project management.
 
 
 
 
 Education and Professional Qualification:
 
 
 
 <ul>
 <li>
 Bachelor or equivalent degree from a reputed educational Institute, preferably in computer programming, computer science,software engineering or a related field.
 </li>
 <li>
 Certification(s): Not mandatory, but certification in a relevant field is a plus.
 
 
 
 </li>
 </ul>
 
 Responsibilities:
 
 
 
 
 Client Acquisition &amp; Closing
 
 
 
 <ul>
 <li>
 Engage with incoming leads, Upwork inquiries, and direct prospects to understand their needs and propose suitable solutions.
 </li>
 <li>
 Manage pre-closing communications including requirement discussions, budget finalization, and scope negotiation.
 </li>
 <li>
 Build trust with clients by addressing concerns, demonstrating capability, and ensuring transparent communication.
 </li>
 <li>
 Maintain strong follow-up until closure and ensure proper documentation of all opportunities.
 </li>
 <li>
 Collaborate with management to finalize pricing, scope, and profitability.
 
 
 
 </li>
 </ul>
 
 Pre-Sales &amp; Proposal Management
 
 
 
 <ul>
 <li>
 Lead requirement-gathering sessions, asking detailed technical and functional questions.
 </li>
 <li>
 Translate business requirements into well-structured technical scopes, deliverables, and timelines.
 </li>
 <li>
 Collaborate with technical, design, and project teams to prepare proposals, estimations, and solution blueprints.
 </li>
 <li>
 Prepare and deliver technical/commercial proposals, presentations, and RFP/RFQ responses.
 </li>
 <li>
 Participate in demos, technical discussions, and solution presentations when needed.
 
 
 
 </li>
 </ul>
 
 Project Coordination &amp; Delivery Alignment
 
 
 
 <ul>
 <li>
 Act as the initial project manager post-closure until handover to delivery teams.
 </li>
 <li>
 Coordinate internally to ensure requirement clarity, feasibility, and timely execution.
 </li>
 <li>
 Track milestones, manage client updates, and ensure alignment with agreed scope and timelines.
 </li>
 <li>
 Identify risks, delays, or scope creep early and ensure proactive communication with clients.
 </li>
 <li>
 Maintain comprehensive documentation including project briefs, communication logs, and task sheets.
 
 
 
 </li>
 </ul>
 
 Client Relationshhip Management
 
 
 
 <ul>
 <li>
 Serve as the primary client contact throughout the engagement lifecycle.
 </li>
 <li>
 Identify upselling and cross-selling opportunities within new and existing accounts.
 </li>
 <li>
 Build long-term client relationships while ensuring satisfaction and retention.
 
 
 
 </li>
 </ul>
 
 Reporting &amp; Strategy
 
 
 
 <ul>
 <li>
 Maintain accurate CRM records of leads, opportunities, proposals, and active projects.
 </li>
 <li>
 Provide weekly status reports on pipeline, client feedback, and delivery progress.
 </li>
 <li>
 Identify recurring client demands and suggest improvements in service offerings, pricing, or processes.
 
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s in Computer Science, Software Engineering, IT, or a related field.
 </li>
 <li>
 3+ years in a pre-sales, client coordination or technical consulting role ideally within a software consultancy or product development team.
 </li>
 <li>
 Strong understanding of software development lifecycles and solution architecture. Hands-on experience with modern tech stacks such as MERN, Laravel &amp; mobile frameworks.
 </li>
 <li>
 Familiarity with DevOps practices, cloud infrastructure (AWS, Azure, GCP), and AI-based solutions.
 </li>
 <li>
 Exceptional communication and stakeholder management skills able to bridge technical and business discussions effectively.
 </li>
 <li>
 Proven proposal writing, documentation, and estimation abilities. Experience managing enterprise clients and engaging multiple stakeholders in complex sales cycles.
 </li>
 <li>
 Prior experience with Artificial Intelligence as developer or project coordinator at any level is plus.
 
 
 
 </li>
 </ul>
 
 Benefits:
 
 
 
 <ul>
 <li>
 EOBI
 </li>
 <li>
 Provident Fund
 </li>
 <li>
 Medical Health Insurance
 </li>
 <li>
 Annual Leaves
 </li>
 <li>
 Casual leaves
 </li>
 <li>
 Sick Leaves
 </li>
 <li>
 Bereavement Leaves
 </li>
 <li>
 Marriage Leaves
 </li>
 <li>
 Paternity Leaves
 </li>
 <li>
 Maternity Leaves
 </li>
 <li>
 Recreational area for in-house games
 
 
 
 </li>
 </ul>
 
 Why Should You Join IKONIC?
 
 
 
 At IKONIC, we believe in providing development opportunities to all its employees, which is why our job comes with a variety of challenging assessments meant to catapult your career to the next level. This is made evident with our offerings such as:
 
 
 <ul>
 <li>
 A growth mindset through the help of experienced and helpful Mentors. Ikonic is made up of passionate individuals who aim to support each other in their training as well as day-to-day tasks.
 </li>
 <li>
 A Dynamic Environment where we focus on encouraging initiatives, promoting agility and creating a work/life balance. We know the value you bring in, and we aim to nurture it.
 </li>
 <li>
 Market Competitive Compensation based upon your professional qualifications and skill set.
 </li>
 <li>
 As an Equal employment opportunity provider. All employment associated decisions are based on an individual's merit.
 
 
 
 </li>
 </ul>
 
 Note:
 
 Above goals and job descriptions are indicative and subject to change.
</div>

The Success Ventures

Job Title:Male Business Development Manager (BDM)Location: I-9, Islamabad Salary: Competitive / Market Based (Depends on Experience) Contact: Drop your resume: 0336-7649231Job Description:We are looking for a motivated and result-oriented Business Development Manager (BDM) to join our growing team. The ideal candidate will be responsible for driving business growth, developing new clients, and maintaining strong relationships with existing customers.Key Responsibilities:<ul><li>Identify and develop new business opportunities</li><li>Build and maintain long-term client relationships</li><li>Achieve monthly and quarterly sales targets</li><li>Conduct market research and competitor analysis</li><li>Prepare proposals, presentations, and reports</li><li>Coordinate with internal teams for smooth execution</li><li>Visit clients and dealerships as required</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or related field</li><li>2&ndash;4 years of experience in Business Development or Sales</li><li>Strong communication and negotiation skills</li><li>Target-driven and self-motivated personality</li><li>Must have own bike (preferred)</li><li>Field sales experience will be a plus</li></ul>Benefits:<ul><li>Attractive salary package</li><li>Performance-based incentives</li><li>Professional working environment</li><li>Growth and learning opportunities</li></ul>Interested candidates may share their CV on WhatsApp: 0336-7649231Job Type: Full-timeWork Location: In person

Business Development Manager

Explore 365+ Client relationship manager in Islamabad this January. Find roles across top companies and apply now to boost your career.

365 client relationship manager jobs IN Islamabad

Senior Virtual Relationship Officer (Mashreq Bank of Pakistan)

key Account Executive (Electrical Mechanical Engineer) Female

Client Relationship & Revenue Specialist

Sale Engineer (Electrical Mechanical Engineer) Female

Account Manager

Account Manager

Business Development Manager