customer service representative Jobs in Islamabad

customer service representative

sales manager

client success manager – 2 Jobs in Islamabad

client success manager – 2

account management coordinator Jobs in Islamabad

account management coordinator

account manager (saas/enterprise) Jobs in Islamabad

account manager (saas/enterprise)

client relationship manager

Zones

<div>Description 
 
 
Company Overview: 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
Position Overview: 
For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management. 
What you&rsquo;ll do as the Customer Success Manager 2:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Own and manage the customer service experience, Act as the primary point of contact for customer escalations.</li><li>
Own overall operational account(s) health</li><li>
Internal reporting to ensure key SLA and metrics are being met.</li><li>
Conduct operationally focused business reviews routinely with Account manager and Client.</li><li>
Partner with PMO, Operations Leadership and Supply Chain for deployments, inventory management, and Delivery standards</li><li>
Listen for customer pain points and coordinate the appropriate resources to alleviate.</li><li>
Manage issue resolution and risk mitigation.</li><li>
Provide quick resolution to client concerns.</li><li>
Coordinate with internal operational teams to minimize risks.</li><li>
Performance Management</li><li>
Measure the success of each client-facing process.</li><li>
Ensure support consistency across assigned accounts.</li><li>
Measure performance against SLAs</li><li>
Measure the success of each client-facing process.</li><li>
Own and manage the client operational relationship.</li><li>
Consistent engagement with key operational contacts at the client</li><li>
Understanding of client&rsquo;s needs and Zones operational offerings</li><li>
Provide oversight into all KPI&rsquo;s being tracked for client and then coordinating operational resources to ensure they are being met.</li><li>
Ensuring any client-related issues are properly addressed to the satisfaction of the client.</li><li>
Own overall operational account health</li><li>
Partner with the Regional Resource Coordinator to monitor client contracted SLA&rsquo;s.</li><li>
Partner with the Regional Resource Coordinator to assign actions with timelines to internal stakeholders regarding any SLAs that are not being met.</li><li>
Ensure account documentation is up to date and accurate.</li><li>
Utilize CAM Dashboard daily as well as other reporting elements to ensure key metrics are being met.</li><li>
Identify opportunities for account development.</li><li>
Constantly assess internal operations; identify and assign action with timelines around Zones process improvements.</li><li>
Drive account entanglement through the expansion of operational offerings</li><li>
Manage issue resolution and risk mitigation.</li><li>
Coordinate with internal departments and their leaders to provide quick resolution to client concerns through the assignment of actions with timelines to identified individuals in various departments.</li><li>
Present action plan for issue resolution to Account Manager with scheduled follow-ups until resolution achieved.</li><li>
Coordinate with the Account Manager, client, and key Zones internal operational teams to assure risk mitigation around aging inventory, aging payables, and cycle time optimization.</li></ul>
What you will bring to the team:<ul><li>
3 years of customer service and/or account management experience</li><li>
Familiarity with order fulfillment, corporate purchasing</li><li>
Demonstrated strong communication and proven ability to resolve complex issues in a timely fashion.</li><li>
Ability to work in a fast-paced environment with diverse groups and meeting aggressive deadlines.</li><li>
Excellent verbal and written communication skills</li><li>
Experience presenting to top-tier clients.</li><li>
Ability to work with little or no supervision.</li></ul> 
Zones offers a comprehensive Benefits package
 
 
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer a comprehensive benefits package that includes employee life insurance, health coverage for employees, spouse, and children, along with optional discounted coverage for parents. Additional benefits include, Voluntary Pension Fund Scheme, EOBI, complimentary meals, and access to an in-house gym.
We take pride in being an equal opportunity employer and are dedicated to maintaining a workplace free from discrimination of any kind. If you're passionate about driving innovation in IT, sales, engineering, or operations, Zones provide a dynamic and collaborative environment to grow your career.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or on the basis of disability.
Job timings: 8:00 PM to 5:00 AM (Pk time)</div>

Client Success Manager – 2

Interwood Mobel (Pvt) Ltd.

<div>
 
 
 Position Overview:
 
 
 
 
 Interwood Mobel is seeking a highly motivated
 
 Deputy Manager - Business Development
 
 to support our growth initiatives. The ideal candidate will have a strong background in
 
 business development
 
 within the
 
 furniture, interiors, or construction industries
 
 and will play a vital role in strengthening our market presence and client partnerships.
 
 
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Assist in the development and execution of strategic business development plans to achieve revenue targets
 </li>
 <li>
 Identify new business opportunities, build relationships with potential clients, and maintain existing client relationships to maximize sales and profitability
 </li>
 <li>
 Conduct market research to analyze trends, customer needs, competitor activities, and identify opportunities for growth
 </li>
 <li>
 Coordinate with internal teams to ensure alignment of service offerings and customer satisfaction
 </li>
 <li>
 Utilize CRM tools to track sales activities, manage leads, and report on progress against objectives
 </li>
 <li>
 Represent Interwood at industry events, trade shows, and networking functions to promote the brand and gather market intelligence
 </li>
 <li>
 Support the Manager in identifying and implementing innovative marketing strategies to enhance business development efforts
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 
 Qualifications:
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Marketing, or a related field
 </li>
 <li>
 Minimum of 4-6 years of experience in business development or sales within the furniture, interiors, or construction sectors
 </li>
 <li>
 Strong understanding of B2B sales dynamics, client relationship management, and project sales cycles
 </li>
 <li>
 Excellent communication, negotiation, and interpersonal skills
 </li>
 <li>
 Ability to work collaboratively in a fast-paced team environment and manage multiple projects simultaneously
 </li>
 <li>
 Proficient in CRM software, Microsoft Office Suite, and relevant sales tracking tools
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Medical Insurance
 </li>
 <li>
 Provident Fund
 </li>
 <li>
 EOBI
 </li>
 <li>
 Paid Leaves
 </li>
 </ul>
</div>

Deputy Manager - Business Development

Interwood Mobel

<div><h3 class="jobSectionHeader">Position Overview:</h3>
Interwood Mobel is seeking a highly motivated Deputy Manager - Business Development to support our growth initiatives. The ideal candidate will have a strong background in business development within the furniture, interiors, or construction industries and will play a vital role in strengthening our market presence and client partnerships.<h3 class="jobSectionHeader">
Key Responsibilities:</h3><ul>
<li>Assist in the development and execution of strategic business development plans to achieve revenue targets.</li>
<li>Identify new business opportunities, build relationships with potential clients, and maintain existing client relationships to maximize sales and profitability.</li>
<li>Conduct market research to analyze trends, customer needs, competitor activities, and identify opportunities for growth.</li>
<li>Coordinate with internal teams to ensure alignment of service offerings and customer satisfaction.</li>
<li>Utilize CRM tools to track sales activities, manage leads, and report on progress against objectives.</li>
<li>Represent Interwood at industry events, trade shows, and networking functions to promote the brand and gather market intelligence.</li>
<li>Support the Manager in identifying and implementing innovative marketing strategies to enhance business development efforts.</li>
</ul>Requirements<h3 class="jobSectionHeader">
Qualifications:</h3><ul>
<li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.</li>
<li>Minimum of 4-6 years of experience in business development or sales within the furniture, interiors, or construction sectors.</li>
<li>Strong understanding of B2B sales dynamics, client relationship management, and project sales cycles.</li>
<li>Excellent communication, negotiation, and interpersonal skills.</li>
<li>Ability to work collaboratively in a fast-paced team environment and manage multiple projects simultaneously.</li>
<li>Proficient in CRM software, Microsoft Office Suite, and relevant sales tracking tools.</li>
</ul>Benefits<ul>
<li>Medical Insurance</li>
<li>Provident Fund</li>
<li>EOBI</li>
<li>Paid Leaves</li></ul></div>

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management.
 
 
 What you&rsquo;ll do as the Client Success Manager 1:
 
 
 Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner
 </li>
 <li>
 Create quotes and orders flawlessly.
 </li>
 <li>
 Meet or exceed customer/contract SLAs on Quote delivery
 </li>
 <li>
 Meet or exceed customer/contract SLAs on Order placement
 </li>
 <li>
 Continuously monitor open orders and expedite where needed
 </li>
 <li>
 Provide comprehensive and timely communication to customers and Sales
 </li>
 <li>
 Relationship Building &ndash; Develop solid relationships with Zones customers.
 </li>
 <li>
 Interact with customers on a daily basis.
 </li>
 <li>
 Establish relationships with multiple people in multiple departments
 </li>
 <li>
 Constantly communicate outstanding orders, constraints and alternatives.
 </li>
 <li>
 Coordinate and encourage Zones team member interactions with accounts
 </li>
 <li>
 Customer Service &ndash; Provide for Customer operational and reporting needs.
 </li>
 <li>
 Provide proactive action to provide 5 star service.
 </li>
 <li>
 Have a complete understanding of the Zones Service Catalog
 </li>
 <li>
 Be the first and primary line of contact on all customer issues and concerns
 </li>
 <li>
 Engage Sales to coordinate communication of service and needs.
 </li>
 <li>
 Ensure that timely and impactful reporting is provided to the customer
 </li>
 <li>
 Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.
 </li>
 <li>
 Ensure custom catalog maintenance on Zones Connect
 </li>
 <li>
 Process project worksheets for inventory allocations
 </li>
 <li>
 Monitor and coordinate inventory management activities. (Hardware)
 </li>
 <li>
 Monitor and provide support activities on Customer contracts (Software)
 </li>
 <li>
 Project Management &ndash; Conduct account planning and coordination of needs.
 </li>
 <li>
 Actively participate in pipeline growth and maintenance activities
 </li>
 <li>
 Uncover future needs through constant value driven interactions.
 </li>
 <li>
 Understand account dynamics and look for ways to increase profitability
 </li>
 <li>
 Understand Zones automation capabilities and look for opportunities to provide those services to customers.
 </li>
 <li>
 Coordinate with PMO or Enterprise Operations on new customer roll outs
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 <ul>
 <li>
 Experience in Enterprise level sales
 </li>
 <li>
 Strong customer service skills and commitment to meet or exceed customer requirements
 </li>
 <li>
 Excellent organization skills and process expertise
 </li>
 <li>
 Ability to work in a fast-paced environment and meet aggressive deadlines
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Ability to negotiate, influence, and persuade
 </li>
 <li>
 Analytical with excellent problem-solving skill
 </li>
 <li>
 Ability to work with little or no supervision
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
 
 
 Job timings: 8:00 PM to 5:00 AM (Pk time)
</div>

Client Success Manager – 1

Protech Solutions Pvt Ltd

<ul><li>Job description:</li><li>Relationship Management: Building and maintaining strong, long-term relationships with key clients.</li><li>Client Communication: Acting as the primary point of contact, responding to inquiries, and resolving issues promptly.</li><li>Account Planning: Developing and implementing strategic account plans to achieve sales goals and maximize client value.</li><li>Solution Development: Understanding client needs and tailoring solutions to meet those needs.</li><li>Business Development: Identifying and pursuing new business opportunities within existing accounts.</li><li>Contract Negotiation: Negotiating contracts, terms, and pricing with key clients.</li><li>Performance Monitoring: Tracking account performance, identifying trends, and providing regular updates to management.</li><li>Internal Collaboration: Working with internal teams (sales, marketing, operations) to ensure seamless service delivery.</li><li>Client Satisfaction: Ensuring clients are satisfied with the products, services, and support they receive.</li><li>Market Research: Staying informed about industry trends, competitor activities, and market conditions.</li></ul>Job Type: Full-timePay: From Rs50,000.00 per monthWork Location: In person

NOC Engineer

HR POD Careers

<div>
 
 Requirements:
 
 
 
 <ul>
 <li>
 3+ years of experience in account management, business development, or customer success.
 </li>
 <li>
 Strong communication, presentation, and relationship-building skills are essential.
 </li>
 <li>
 Fluency in English is required.
 </li>
 <li>
 Must be comfortable and effective in a dynamic, high-accountability, and growth-oriented work environment.
 </li>
 <li>
 Prior experience with AI, SaaS, or enterprise software is a significant advantage.
 </li>
 <li>
 Must be permanently based in the specified region and available for full-time, on-site work.
 
 
 
 </li>
 </ul>
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Act as the primary contact for all client accounts in your assigned region.
 </li>
 <li>
 Oversee onboarding, training, and product engagement for licensed clients.
 </li>
 <li>
 Monitor usage metrics and performance KPIs across accounts.
 </li>
 <li>
 Conduct on-site client meetings and strategic check-ins.
 </li>
 <li>
 Prospect and qualify new business opportunities across sectors such as legal, finance, education, and government.
 </li>
 <li>
 Build and maintain strong relationships with regional partners, advisors, and decision-makers.
 </li>
 <li>
 Represent company at local events, client demos, or briefings.
 </li>
 <li>
 Deliver product walkthroughs and coordinate technical support with the engineering team.
 </li>
 <li>
 Escalate customer issues appropriately and ensure timely resolution.
 </li>
 <li>
 Collect feedback from local users to improve product usability and adoption.
 </li>
 <li>
 Report weekly performance metrics, client status, and market observations to central leadership.
 </li>
 <li>
 Contribute to regional strategy planning and business development programs.
 </li>
 <li>
 Maintain accurate CRM records and documentation.
 
 </li>
 </ul>
</div>

Regional Account Manager (Onsite, Islamabad, USD Salary)

El Momento Restaurant Lahore

Job Title: Sales Manager Company: Emeralds Media Location: I-8 Salary: PKR 100,000 + IncentivesAbout the Role: Emeralds Media is looking for an experienced and dynamic Sales Manager to join our team. The ideal candidate must come with a strong background in leading advertising or marketing agencies such as Ogilvy, DAP, Bin Doud, Synergy, Starcom, Adcom, or other top-tier agencies.Key Responsibilities:<ul><li>Drive revenue growth through client acquisition and retention.</li><li>Build and maintain strong relationships with clients, brands, and corporate partners.</li><li>Develop and implement sales strategies to meet business objectives.</li><li>Collaborate with internal teams to ensure client satisfaction and successful campaign delivery.</li><li>Manage and grow a portfolio of high-value accounts.</li></ul>Requirements:<ul><li>3&ndash;6 years of proven sales experience in marketing/advertising agencies.</li><li>Strong network and client servicing skills.</li><li>Excellent communication, negotiation, and presentation skills.</li><li>Goal-oriented, target-driven, and proactive mindset.</li></ul>Why Join Us?<ul><li>Competitive salary package (PKR 100,000 + incentives).</li><li>Opportunity to work with a fast-growing media company.</li><li>Dynamic and collaborative work environment.</li></ul>Interested candidates with agency background are encouraged to apply now!Job Type: Full-timePay: From Rs100,000.00 per monthWork Location: In person

Sales Manager

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336 client relationship manager jobs IN Islamabad

Client Success Manager – 2

Deputy Manager - Business Development

Deputy Manager - Business Development

Client Success Manager – 1

NOC Engineer

Regional Account Manager (Onsite, Islamabad, USD Salary)

Sales Manager