client success manager – 1 Jobs in Islamabad

client success manager – 1

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client relationship manager

Atlantis BPO Solutions Private Limited

Atlantis Tech is looking for a motivated and client-focused professional to join our onsite outreach team as an Client Relationship Manager. If you&rsquo;re confident on calls, organized, and have a knack for building strong relationships. This is your opportunity to grow with a thriving team.Key Responsibilities: <ul><li>Act as the main point of contact for clients.</li><li>Conduct follow-ups, schedule meetings, and manage client communications.</li><li>Coordinate with internal departments to ensure smooth service delivery.</li><li>Track updates, maintain CRM records, and ensure timely reporting.</li><li>Support client onboarding and assist in resolving issues proactively.</li></ul>&#9989; Requirements:<ul><li>Minimum 1 year of experience in B2B or Inbound Sales is required</li><li>Fresh candidates with good spoken English are welcome to apply.</li><li>Excellent communication, confidence, and interpersonal skills.</li><li>Organized with the ability to handle multiple tasks independently.</li><li>Familiarity with CRM tools or willingness to learn.</li><li>Experience in RCM, healthcare, or US-based calling is a plus.</li><li>Proactive approach toward problem-solving and client support.</li><li>Females are strongly encouraged to apply</li></ul>What We Offer:<ul><li>Basic monthly salary</li><li>Performance based Incentives.</li><li>Supportive onsite work environment.</li><li>Continuous performance feedback and career growth opportunities</li></ul>Location: i9/3, IslamabadTimings: 6pm to 3am(Onsite)Apply at careers@atlantis.techJob Type: Full-timeWork Location: In person

Client Relationship Manager

VLINQ DIGITAL (PRIVATE) LIMITED

Core Purpose:Owns the strategic relationship with clients, ensuring satisfaction, adoption, retention, and growth. Serves as the customer&rsquo;s voice inside the company, proactively driving governance, risk mitigation, and expansion opportunities while ensuring delivery teams stay aligned with client expectations.Responsibilities1. Client Relationship &amp; Advocacy<ul><li>Act as the primary point of contact for client executives and decision-makers.</li><li>Build trust-based relationships, positioning the company as a strategic partner.</li><li>Proactively anticipate client needs, concerns, and future demand.</li><li>Serve as the internal advocate for client interests across delivery and project teams.</li></ul>2. Governance &amp; Reporting<ul><li>Lead governance cadence: Monthly/Quarterly Business Reviews (MBRs/QBRs) with actionable insights.</li><li>Present SLA dashboards, service performance trends, and improvement plans in partnership with the SDM.</li><li>Ensure transparency of delivery performance, risk status, and commercial health.</li></ul>3. Growth &amp; Commercial Alignment<ul><li>Identify and pursue upsell, cross-sell, and expansion opportunities.</li><li>Support renewals and contract extensions by aligning service performance with client business objectives.</li><li>Collaborate with sales/commercial teams on account growth strategies.</li></ul>4. Escalation &amp; Risk Mitigation<ul><li>Act as first escalation point for strategic issues affecting the client relationship.</li><li>Partner with SDM to ensure operational escalations are resolved with corrective/preventive actions.</li><li>Maintain client risk registers, ensuring proactive mitigation strategies.</li></ul>5. Internal Alignment &amp; Enablement<ul><li>Provide client insights to internal teams (service, delivery, project management).</li><li>Ensure client feedback loops are closed with measurable improvements.</li><li>Align with PM on project milestones, risks, and client updates.</li></ul>6. Continuous Improvement &amp; Value Delivery<ul><li>Ensure services are not only delivered but also demonstrate measurable business value for the client.</li><li>Promote adoption of new processes, technologies, or service enhancements that benefit the client.</li><li>Benchmark against industry standards and share best practices with clients.</li></ul>REQUIREMENTS (MUST HAVE /MANDATORY)<ul><li>6&ndash;8 years of experience in account management, client success, or customer-facing roles in IT services.</li><li>Proven track record of managing enterprise/global client relationships.</li><li>Strong governance skills: QBRs, executive reporting, client presentations.</li><li>Ability to self-initiate, proactively engage, and drive improvements without waiting for escalation.</li><li>Excellent communication, negotiation, and relationship-building skills.</li><li>Analytical mindset &mdash; able to interpret SLA metrics, ticket data, and client usage trends.</li></ul>REQUIREMENTS (NICE TO HAVE / PREFFERED)<ul><li>Experience working with international clients across US/EMEA.</li><li>Familiarity with CRM systems (Salesforce, HubSpot, Dynamics).</li><li>Commercial acumen &mdash; understanding of renewals, upsell mechanics, and account profitability.</li><li>Exposure to multi-vendor environments and global IT service models.</li><li>Knowledge of ITIL processes (to understand service reports).</li></ul>Job Type: Full-timeWork Location: In person

Client Success Manager

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management.
 
 
 What you&rsquo;ll do as the Client Success Manager 1:
 
 
 Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner
 </li>
 <li>
 Create quotes and orders flawlessly.
 </li>
 <li>
 Meet or exceed customer/contract SLAs on Quote delivery
 </li>
 <li>
 Meet or exceed customer/contract SLAs on Order placement
 </li>
 <li>
 Continuously monitor open orders and expedite where needed
 </li>
 <li>
 Provide comprehensive and timely communication to customers and Sales
 </li>
 <li>
 Relationship Building &ndash; Develop solid relationships with Zones customers.
 </li>
 <li>
 Interact with customers on a daily basis.
 </li>
 <li>
 Establish relationships with multiple people in multiple departments
 </li>
 <li>
 Constantly communicate outstanding orders, constraints and alternatives.
 </li>
 <li>
 Coordinate and encourage Zones team member interactions with accounts
 </li>
 <li>
 Customer Service &ndash; Provide for Customer operational and reporting needs.
 </li>
 <li>
 Provide proactive action to provide 5 star service.
 </li>
 <li>
 Have a complete understanding of the Zones Service Catalog
 </li>
 <li>
 Be the first and primary line of contact on all customer issues and concerns
 </li>
 <li>
 Engage Sales to coordinate communication of service and needs.
 </li>
 <li>
 Ensure that timely and impactful reporting is provided to the customer
 </li>
 <li>
 Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.
 </li>
 <li>
 Ensure custom catalog maintenance on Zones Connect
 </li>
 <li>
 Process project worksheets for inventory allocations
 </li>
 <li>
 Monitor and coordinate inventory management activities. (Hardware)
 </li>
 <li>
 Monitor and provide support activities on Customer contracts (Software)
 </li>
 <li>
 Project Management &ndash; Conduct account planning and coordination of needs.
 </li>
 <li>
 Actively participate in pipeline growth and maintenance activities
 </li>
 <li>
 Uncover future needs through constant value driven interactions.
 </li>
 <li>
 Understand account dynamics and look for ways to increase profitability
 </li>
 <li>
 Understand Zones automation capabilities and look for opportunities to provide those services to customers.
 </li>
 <li>
 Coordinate with PMO or Enterprise Operations on new customer roll outs
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 <ul>
 <li>
 Experience in Enterprise level sales
 </li>
 <li>
 Strong customer service skills and commitment to meet or exceed customer requirements
 </li>
 <li>
 Excellent organization skills and process expertise
 </li>
 <li>
 Ability to work in a fast-paced environment and meet aggressive deadlines
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Ability to negotiate, influence, and persuade
 </li>
 <li>
 Analytical with excellent problem-solving skill
 </li>
 <li>
 Ability to work with little or no supervision
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
 
 
 Job timings: 9:00 PM to 6:00 AM (Pk time)
</div>

Client Success Manager – 1

Zones

<div>Description 
 
 
Company Overview: 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview: 
 
For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management. 
What you&rsquo;ll do as the Client Success Manager 1:
Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making. 
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner</li><li>
Create quotes and orders flawlessly.</li><li>
Meet or exceed customer/contract SLAs on Quote delivery</li><li>
Meet or exceed customer/contract SLAs on Order placement</li><li>
Continuously monitor open orders and expedite where needed</li><li>
Provide comprehensive and timely communication to customers and Sales</li><li>
Relationship Building &ndash; Develop solid relationships with Zones customers.</li><li>
Interact with customers on a daily basis.</li><li>
Establish relationships with multiple people in multiple departments</li><li>
Constantly communicate outstanding orders, constraints and alternatives.</li><li>
Coordinate and encourage Zones team member interactions with accounts</li><li>
Customer Service &ndash; Provide for Customer operational and reporting needs.</li><li>
Provide proactive action to provide 5 star service.</li><li>
Have a complete understanding of the Zones Service Catalog</li><li>
Be the first and primary line of contact on all customer issues and concerns</li><li>
Engage Sales to coordinate communication of service and needs.</li><li>
Ensure that timely and impactful reporting is provided to the customer</li><li>
Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.</li><li>
Ensure custom catalog maintenance on Zones Connect</li><li>
Process project worksheets for inventory allocations</li><li>
Monitor and coordinate inventory management activities. (Hardware)</li><li>
Monitor and provide support activities on Customer contracts (Software)</li><li>
Project Management &ndash; Conduct account planning and coordination of needs.</li><li>
Actively participate in pipeline growth and maintenance activities</li><li>
Uncover future needs through constant value driven interactions.</li><li>
Understand account dynamics and look for ways to increase profitability</li><li>
Understand Zones automation capabilities and look for opportunities to provide those services to customers.</li><li>
Coordinate with PMO or Enterprise Operations on new customer roll outs</li></ul>
What you will bring to the team:<ul><li>
Experience in Enterprise level sales</li><li>
Strong customer service skills and commitment to meet or exceed customer requirements</li><li>
Excellent organization skills and process expertise</li><li>
Ability to work in a fast-paced environment and meet aggressive deadlines</li><li>
Excellent verbal and written communication skills</li><li>
Ability to negotiate, influence, and persuade</li><li>
Analytical with excellent problem-solving skill</li><li>
Ability to work with little or no supervision</li></ul> 
Zones offers a comprehensive Benefits package 
 
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Job timings: 9:00 PM to 6:00 AM (Pk time)</div>

Moveit

Department: Business Operations / B2B Location: Islamabad &amp; Lahore (Onsite) Job Type: Full-TimeAbout Moveit:Moveit is a fast-growing logistics and technology-driven company redefining B2B cargo movement across Pakistan. We&rsquo;re building a smart, transparent, and efficient logistics ecosystem to simplify supply chain operations for our clients.We&rsquo;re looking for a Client Operations Executive to join our dynamic team and serve as the vital link between clients, sales, and operations.Role Overview:The Client Operations Executive will be responsible for managing the entire client journey, from onboarding and documentation to movement fulfillment, invoicing, and relationship management. The role requires strong coordination, communication, and follow-up skills to ensure smooth client experiences and operational efficiency.Responsibilities:1. Client Onboarding &amp; Documentation<ul><li>Ensure seamless transition of newly converted clients from the sales team.</li><li>Verify and document signed contracts and KYC checklists.</li><li>Add clients to internal systems and trackers accurately.</li></ul>2. Demand Generation &amp; Relationship Management<ul><li>Build and maintain strong working relationships with onboarded clients.</li><li>Actively follow up to generate demand for movement (vehicle requests).</li><li>Serve as the primary point of contact for all client-side communication.</li></ul>3. Quotation &amp; Rate Fulfilment<ul><li>Coordinate with operations and supply fulfillment teams to gather market-based rates swiftly.</li><li>Track time taken from rate request to client quote.</li><li>Provide clients with accurate, timely quotations.</li><li>Maintain a fulfillment accuracy tracker, ensuring quoted rates are successfully executed.</li></ul>4. Conversion Follow-up &amp; Move Locking<ul><li>Follow up with clients to convert quotations into confirmed bookings.</li><li>Ensure timely job confirmation, dispatch, and coordination with operations.</li><li>Monitor execution and resolve client-side issues during ongoing moves.</li><li>Handover confirmed jobs smoothly to the operations team.</li></ul>5. Invoicing &amp; Collections<ul><li>Work with the finance team to prepare and share invoices for completed movements.</li><li>Track invoice ageing and follow up proactively for payments.</li><li>Maintain regular communication with clients regarding pending dues and reconciliations.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Supply Chain, or related field.</li><li>2&ndash;4 years of experience in client servicing, logistics coordination, or B2B operations (preferred).</li><li>Strong communication, negotiation, and relationship management skills.</li><li>Excellent command of MS Excel and CRM tools.</li><li>Ability to multitask and handle client operations efficiently in a fast-paced environment.</li><li>Strong attention to detail and follow-up discipline.</li></ul>Job Type: Full-timeWork Location: In person

Client Operations Executive

Techxant Technology

We are looking for freash graduates .Training will be provided.Fast-paced and client-focused trucking and logistics company, is hiring Sales Executives to drive business growth through lead generation, client onboarding, and strategic relationship building.Key Responsibilities:<ul><li>Generate and onboard new clients needing freight and trucking services</li><li>Identify and pursue new sales leads in the logistics sector</li><li>Promote our transport solutions to businesses across various industries</li><li>Maintain and grow relationships with existing clients</li><li>Collaborate with operations to ensure client satisfaction</li></ul>What We&rsquo;re Looking For:<ul><li>Strong communication and negotiation skills</li><li>Ability to handle pressure and solve problems quickly</li><li>Self-motivated and target-driven mindset</li><li>Experience in B2B sales or the trucking/logistics industry is a plus</li><li>Opportunity to work with a growing logistics provider</li><li>Supportive team environment</li><li>Career growth potential in the freight and transport industry</li></ul>0ffice location , I-8 Markaz, IslamabadJob Type: Full-timePay: From Rs50,000.00 per monthApplication Question(s):<ul><li>Verbal and written communication skills in English (required for client interaction and documentation) .</li></ul>Education:<ul><li>Intermediate (Preferred)</li></ul>Work Location: In person

Sales Executive – Trucking & Logistics

AlHaadi Mobilya (SMC-PVT) Ltd

Position: Business Development OfficerLocation: Enza Home, IslamabadDepartment: Business Development / SalesEmployment Type: Full-TimeAbout Enza HomeEnza Home is an international furniture and lifestyle brand known for modern design, exceptional craftsmanship, and a superior customer experience. At our Islamabad showroom, we aim to expand our market presence through strategic partnerships, sales growth, and high-quality service.Role OverviewThe Business Development Officer will be responsible for generating new business opportunities, strengthening customer relationships, increasing showroom footfall, and contributing to revenue growth. This role requires strong communication skills, market awareness, strategic thinking, and a passion for the furniture and lifestyle industry.Key ResponsibilitiesBusiness Growth &amp; Sales Development<ul><li>Identify new business opportunities, potential clients, and market segments.</li><li>Develop strategies to drive showroom sales and expand customer base.</li><li>Meet with corporate clients, designers, architects, and developers to promote Enza Home products.</li><li>Support in achieving monthly and quarterly sales targets.</li></ul>Client Relationship Management<ul><li>Build and maintain long-term relationships with key customers and business partners.</li><li>Conduct follow-ups on inquiries, quotations, and ongoing leads.</li><li>Ensure excellent customer service and deliver a premium Enza Home experience.</li></ul>Marketing &amp; Outreach Activities<ul><li>Assist in planning and executing marketing campaigns, promotions, and showroom events.</li><li>Coordinate with the marketing team to enhance brand visibility and market presence.</li><li>Conduct competitor analysis and share insights on market trends.</li></ul>Showroom Support<ul><li>Work closely with the sales team to improve customer engagement.</li><li>Provide product information, design guidance, and sales support when needed.</li><li>Ensure product knowledge is updated regularly for effective sales conversations.</li></ul>Reporting &amp; Coordination<ul><li>Prepare weekly and monthly business development reports.</li><li>Maintain accurate records of leads, clients, and sales activities.</li><li>Collaborate with management to align strategies with company goals.</li></ul>Skills &amp; QualificationsEducation<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Sales, or related fields.</li></ul>Experience<ul><li>1&ndash;3 years of experience in business development, sales, or client management (furniture or interior industry preferred, but not mandatory).</li></ul>Technical Skills<ul><li>Strong understanding of sales techniques and CRM tools.</li><li>Proficiency in MS Office (Excel, Word, PowerPoint).</li><li>Ability to prepare proposals, presentations, and market reports.</li></ul>Soft Skills<ul><li>Excellent communication and negotiation skills.</li><li>Strong presentation and relationship-building abilities.</li><li>Confident, proactive, and target-oriented mindset.</li><li>Ability to work independently and in a team environment.</li><li>Professional appearance and customer-centric approach.</li></ul>What We Offer<ul><li>Competitive salary and performance-based incentives.</li><li>Opportunity to work with a global furniture brand.</li><li>Professional growth and development opportunities.</li><li>Supportive and collaborative work environment.</li><li>Exposure to corporate clients, designers, and industry professionals.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Business Development Officer

Explore 337+ Client relationship manager in Islamabad this November. Find roles across top companies and apply now to boost your career.

337 client relationship manager jobs IN Islamabad

Client Relationship Manager

Client Success Manager

Client Success Manager – 1

Client Success Manager – 1

Client Operations Executive

Sales Executive – Trucking & Logistics

Business Development Officer