account manager

sales manager

account executive

customer success manager

ec receptionist

client relationship manager

ACCA Careers

<div>
 <strong>
  About Northern Trust
  <br/>
  <br/>
 </strong>
 Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
 <br/>
 <br/>
 Northern Trust is proud to provide innovative financial services and guidance to the world&rsquo;s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world&rsquo;s most sophisticated clients using leading technology and exceptional service.
 <br/>
 <br/>
 <strong>
  Role/Department
  <br/>
  <br/>
 </strong>
 Responsible for service and delivery to one or multiple clients within their area of specialization (Custody, Fund Accounting, Transfer Agency or Middle Office Outsourcing) by facilitating efforts of their team and other internal stakeholders, coordinating resources to ensure timely delivery of reports/information and issue-resolution and effectively communicating client concerns/needs to partners
 <br/>
 <br/>
 <strong>
  The Key Responsibilities Of The Role Include
  <br/>
  <br/>
 </strong>
 <em>
  The successful candidate will benefit from having
 </em>
 <strong>
  :
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Main operational contact for client enquiries liaising with the appropriate internal partners
  </li>
  <li>
   Proactive monitoring of client deliverables
  </li>
  <li>
   Identifying revenue generating/cost reducing client operational efficiencies
  </li>
  <li>
   Leads client service reviews
  </li>
  <li>
   Administration of client accounts
  </li>
  <li>
   Maintenance and adherence of Service Level Descriptions
  </li>
  <li>
   Project management of restructure and transition activity
  </li>
  <li>
   Communication of any changes to the client relationship to the relevant internal partners
  </li>
  <li>
   Proactively work with the client and internal partners to automate manual processes and minimise risk
  </li>
  <li>
   Identifies and addresses service issues, ensuring timely escalation
  </li>
  <li>
   Completes AML &amp; Periodic reviews.
  </li>
  <li>
   Reviews P&amp;L for assigned clients.
  </li>
  <li>
   Identifies and follows up on Cross Sell opportunities.
  </li>
  <li>
   Support the Sales team where applicable/required with new prospects.
  </li>
  <li>
   Manage the onboarding process, including a) engagement with NT Legal team to draft/negotiate contractual terms with clients and b) agreeing commercial terms with the client/working with Finance to ensure the terms are correctly translated onto the fee billing platform.
  </li>
  <li>
   Work with the client on their development and change agenda, working closely with the NT Client Change Team to delivery appropriately.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  The Successful Candidate Will Benefit From Having
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proven proactive client service experience, with the ability to build strong relationships through trust, credible knowledge and delivery of solutions and responsiveness
  </li>
  <li>
   Analytical/problem solving through organization and time management
  </li>
  <li>
   Ability to build strong internal and external network to assist in the timely resolution of client enquiries/issues
  </li>
  <li>
   Initiative to independently accomplish tasks and make decisions
  </li>
  <li>
   Manage multiple priorities considering client impact, timeframe complexity and risk
  </li>
  <li>
   Ability to represent Northern Trust in external meetings and the client in internal meetings
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Working With Us
  <br/>
  <br/>
 </strong>
 As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
 <br/>
 <br/>
 Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
 <br/>
 <br/>
 We&rsquo;d love to learn more about how your interests and experience could be a fit with one of the world&rsquo;s most admired and sustainable companies! Build your career with us and apply today.
 <br/>
 <br/>
 <strong>
  Reasonable accommodation
  <br/>
  <br/>
 </strong>
 Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.
 <br/>
 <br/>
 We hope you&rsquo;re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
 <br/>
 <br/>
 Apply today and talk to us about your flexible working requirements and together we can achieve greater.
 <br/>
 <br/>
 For further information, and to apply, please visit our website via the &ldquo;Apply&rdquo; button below.
</div>
<br /> <div id='job-id'>Job Id: vH5J4/V/OB8h//5Cxz24S9FJUSL7pAsxuqXqm8k7Anp3sbK/R+dwvTJ+T+yHp4qkkzTubtGzdpZ4tdvMZPl3C5haxgJLKaju0448EBSaKaFY6FOuNRqdeWviTpQfwgAYUBBUTFB1rj7h9J5UB1mM41oqseLEHthkoQe1100nSP1DVLsFaO8HCj2TO7WaI2wfGPBnbsRVdIBZE9+iqtXmWWrt1aUpslu33kSG3b/EHo+o</div>

Client Relationship Manager

Northern Trust Corp.

<div><div>About Northern Trust:</div><div></div><div>
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.</div><div></div><div>
Northern Trust is proud to provide innovative financial services and guidance to the world&rsquo;s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world&rsquo;s most sophisticated clients using leading technology and exceptional service.</div><div></div><div>
Role/Department:</div><div></div><div><div><div><div>
Responsible for service and delivery to one or multiple clients within their area of specialization (Custody, Fund Accounting, Transfer Agency or Middle Office Outsourcing) by facilitating efforts of their team and other internal stakeholders, coordinating resources to ensure timely delivery of reports/information and issue-resolution and effectively communicating client concerns/needs to partners</div></div></div></div><div></div><div>
The key responsibilities of the role include:</div><div></div><div><i>
The successful candidate will benefit from having</i>:</div><ul><li>
Main operational contact for client enquiries liaising with the appropriate internal partners</li><li>
Proactive monitoring of client deliverables</li><li>
Identifying revenue generating/cost reducing client operational efficiencies</li><li>
Leads client service reviews</li><li>
Administration of client accounts</li><li>
Maintenance and adherence of Service Level Descriptions</li><li>
Project management of restructure and transition activity</li><li>
Communication of any changes to the client relationship to the relevant internal partners</li><li>
Proactively work with the client and internal partners to automate manual processes and minimise risk</li><li>
Identifies and addresses service issues, ensuring timely escalation</li><li>
Completes AML &amp; Periodic reviews.</li><li>
Reviews P&amp;L for assigned clients.</li><li>
Identifies and follows up on Cross Sell opportunities.</li><li>
Support the Sales team where applicable/required with new prospects.</li><li>
Manage the onboarding process, including a) engagement with NT Legal team to draft/negotiate contractual terms with clients and b) agreeing commercial terms with the client/working with Finance to ensure the terms are correctly translated onto the fee billing platform.</li><li>
Work with the client on their development and change agenda, working closely with the NT Client Change Team to delivery appropriately.</li></ul><div></div><div>
The successful candidate will benefit from having:</div><ul><li>
Proven proactive client service experience, with the ability to build strong relationships through trust, credible knowledge and delivery of solutions and responsiveness</li><li>
Analytical/problem solving through organization and time management</li><li>
Ability to build strong internal and external network to assist in the timely resolution of client enquiries/issues</li><li>
Initiative to independently accomplish tasks and make decisions</li><li>
Manage multiple priorities considering client impact, timeframe complexity and risk</li><li>
Ability to represent Northern Trust in external meetings and the client in internal meetings</li></ul><div></div><div>
Working with Us:</div><div>
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.</div><div></div><div>
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.</div><div></div><div>
We&rsquo;d love to learn more about how your interests and experience could be a fit with one of the world&rsquo;s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater</div><div></div><div>
Reasonable accommodation</div><div></div><div>
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at <div>MyHRHelp@ntrs.com</div>.</div><div></div><div>
We hope you&rsquo;re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.</div><div></div><div>
Apply today and talk to us about your flexible working requirements and together we can achieve greater.</div></div><br /> <div id='job-id'>Job Id: dZ1yW/TQoryYb0PLEzurfscJX6IfgFTTKwNgY4EBqIQZ2T3x4R5IrJFUfiFrqkd/4akxKptM1lvMBm/CJlzbbOCHLmCUV/pzXkZPdQqxH678A0CPLVrFR6HfYUzkgCKDOYEQbonSb0RwzEXWiojNUYJGa6qS6Ep16bDRcUv8yK2JGXORZMyPLQJ6nJ5RPA==</div>

JD.COM

<div>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  We are seeking a
  <strong>
   Business Development Manager
  </strong>
  to drive business growth, build strong client relationships, and lead sales strategies in the logistics industry. This role is responsible for identifying new business opportunities, negotiating contracts, and ensuring customer satisfaction while achieving revenue targets.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   Sales &amp; Business Development
  </strong>
 </p>
 <ul>
  <li>
   Develop and execute sales strategies to expand market presence and increase revenue.
  </li>
  <li>
   Identify and acquire new clients while maintaining strong relationships with existing customers.
  </li>
  <li>
   Conduct market research to identify opportunities and stay ahead of industry trends.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Client Relationship Management
  </strong>
 </p>
 <ul>
  <li>
   Serve as the main point of contact for key clients, understanding their needs and providing tailored logistics solutions.
  </li>
  <li>
   Negotiate pricing, contracts, and service agreements to ensure mutually beneficial partnerships.
  </li>
  <li>
   Ensure high levels of customer satisfaction by addressing client inquiries and resolving concerns promptly.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Sales Performance &amp; Reporting
  </strong>
 </p>
 <ul>
  <li>
   Track sales performance against targets and provide regular reports to senior management.
  </li>
  <li>
   Analyze sales data and market trends to optimize strategies and identify areas for improvement.
  </li>
  <li>
   Collaborate with internal teams (operations, finance, and customer service) to ensure seamless service delivery.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Team Leadership &amp; Collaboration
  </strong>
 </p>
 <ul>
  <li>
   Lead and mentor a team of sales professionals (if applicable), ensuring high performance and motivation.
  </li>
  <li>
   Work closely with cross-functional departments to align sales initiatives with business objectives.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Skills
  </strong>
 </p>
 <p>
  <strong>
   Experience:
  </strong>
  Minimum
  <strong>
   5+ years
  </strong>
  of sales experience, preferably in
  <strong>
   logistics, supply chain, or e-commerce industries
  </strong>
  .
 </p>
 <p>
  <strong>
   Education:
  </strong>
  Bachelor's degree in
  <strong>
   Business Administration, Sales, Marketing, or a related field
  </strong>
  .
 </p>
 <p>
  <strong>
   Language:
  </strong>
  Fluency in
  <strong>
   English
  </strong>
  is required;
  <strong>
   Arabic and/or Chinese is a plus
  </strong>
  .
 </p>
 <p>
  <strong>
   Skills:
  </strong>
 </p>
 <ul>
  <li>
   Proven track record of achieving sales targets and driving revenue growth.
  </li>
  <li>
   Strong negotiation, communication, and presentation skills.
  </li>
  <li>
   Excellent client relationship management and business development abilities.
  </li>
  <li>
   Knowledge of
   <strong>
    logistics services, supply chain solutions, and market trends
   </strong>
   .
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <em>
   If you are a results-driven sales professional with a passion for logistics and business development, we invite you to join our dynamic team!
  </em>
 </p>
</div>
<br /> <div id='job-id'>Job Id: yKpysu5uS1peVK5CuViPIxO64E3zeoHdwPtw8M3JXfATFxqqcYTazSxAEHo+2WDvDeBa4/FsX5AIUb+TdRix8WF4S9DnFnncNw==</div>

Business Development Manager

Infosys

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Role &ndash; Senior Engagement Manager
  <br/>
  <br/>
  Technology &ndash; Sales and Client Relationship Management (Farming) / Energy , Oil and Gas Domain
  <br/>
  <br/>
  Location &ndash; Saudi Arabia
  <br/>
  <br/>
  Compensation &ndash; Competitive (including bonus)
  <br/>
  <br/>
 </strong>
 <strong>
  What will you do?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   As SEM you are an expert at contributing to different phases of the Sales lifecycle and will be intensely involved in Client Relationship Management and business development (Farming) for our customer Energy domain.
  </li>
  <li>
   Client relationship management &ndash; managing relationships with key client personnel and CXOs and CXO -1, within client organization and ability to understand the organizational culture of the client
  </li>
  <li>
   Selling concepts to the client and influencing the client to award business based on capability and track record in similar situations
  </li>
  <li>
   Conduct research as well as competitor analysis to define strategies that can help enable favourable outcomes
  </li>
  <li>
   Review sales plan, pursuit plan / business pipeline with leadership to ensure target achievement
  </li>
  <li>
   Expert knowledge of MSA / Other contract process &amp; standards and understand the nuances of MSAs and interdependencies to other business aspects
  </li>
  <li>
   Conduct client presentations, workshops, and drive pricing and MSA negotiations with the client
  </li>
  <li>
   Provide necessary input for building alliances with relevant product / service vendors
  </li>
  <li>
   Ensure hygiene is maintained on account operations
  </li>
  <li>
   Create proposals and solutions in line with requirements in the RFPs shared by the clients
  </li>
  <li>
   Proactively take Infosys offerings to the prospects in the industry
  </li>
  <li>
   Collaboratively work with delivery organization on staffing, handling any delivery related issues to prevent escalations
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Track-record of successfully farming business solutions and client management in customer Energy domain
  </li>
  <li>
   Strong Business Development (Framing current accounts) / Relationship management / Account management is required
  </li>
  <li>
   Strong Account Management experience where you have grown existing accounts.
  </li>
  <li>
   Track record of interacting and building relationship with C / C-1 level client contacts.
  </li>
  <li>
   Reasonable understanding of Global Delivery Model and IT service industry.
  </li>
  <li>
   Experience managing large multi-location consulting engagement teams&rsquo; desirable.
  </li>
  <li>
   Hands-on experience with proposal creation and leading proposal presentations.
  </li>
  <li>
   Strong leadership, interpersonal, communication and presentation skills.
  </li>
  <li>
   Wide variety of IT and business consulting engagement experience.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Personal
  <br/>
  <br/>
 </strong>
 Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:
 <br/>
 <br/>
 <ul>
  <li>
   High analytical skills
  </li>
  <li>
   A high degree of initiative and flexibility
  </li>
  <li>
   High customer orientation
  </li>
  <li>
   High quality awareness
  </li>
  <li>
   Excellent verbal and written communication skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why Infosys
  <br/>
  <br/>
 </strong>
 Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation.
 <br/>
 <br/>
 With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
 <br/>
 <br/>
 To learn more about Infosys and see our ideas in action please visit us at
 <br/>
 <br/>
 <strong>
  &ldquo;All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.&rdquo;
 </strong>
</div>
<br /> <div id='job-id'>Job Id: K8FWYS6i3DOgI6s/7yDanqvu/TOcMcjbEgYJPZ+GjfNmtFRviC841LpnrxLoEAy0bMZebwU56PKrB52LDaa5u26ozUjQiFIgPTdLQlJhEptpnrs2uX1f3si8qPBkYcVAdel6B44qjIySkxItc4AA0vpdTrv4OIfrVXUZhkEh6n11ham2bkOyAGpOWQWL6f0EVaxjTT0Yc87O5FmGtInpbyEFaG7iipcL4holk2F81s75Bu+WNCYO8Q==</div>

Senior Sales Engagement Manager - Energy , Oil and Gas Domain - Saudi Arabia

ebra

<div><p><b>As an Account Manager at Ebra, you will be responsible for owning and growing client relationships by managing their debt recovery portfolios and ensuring outstanding performance delivery. You will act as the primary point of contact for enterprise clients, overseeing day-to-day execution, monitoring recovery metrics, and sharing transparent performance insights through regular reporting. Your role is critical to building client trust, optimizing operational effectiveness, and contributing to Ebra&rsquo;s reputation as a data-driven, compliant, and customer-first collections partner.</b></p><p></p><p><b>
Requirements</b></p><p></p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><h3 class="jobSectionHeader"><b>
Portfolio Management &amp; Performance Monitoring</b></h3><ul>
<li>Manage assigned client portfolios, ensuring strong execution and recovery performance.</li>
<li>Track and monitor key metrics (e.g., recovery rate, contact rate, time-to-first-payment) across daily, weekly, and monthly cycles.</li>
Identify performance gaps or bottlenecks and escalate to product, ops, or tech teams for resolution.<br>
<li>
</li></ul><h3 class="jobSectionHeader"><b>Client Communication &amp; Reporting</b></h3><ul>
<li>Serve as the main contact for clients&mdash;responding to queries, providing updates, and gathering feedback.</li>
<li>Generate and share performance reports (daily, weekly, monthly), tailored to client needs.</li>
Present insights and recommendations to improve portfolio outcomes and retention.<br>
<li>
</li></ul><h3 class="jobSectionHeader"><b>Operational Coordination</b></h3><ul>
<li>Work closely with the operations, product, and AI teams to ensure smooth onboarding, issue resolution, and campaign execution.</li>
Monitor ticket pipelines for disputes, technical issues, or unresponsive accounts, and drive resolution in coordination with internal teams.<br>
<li>
</li></ul><p></p><h3 class="jobSectionHeader"><b>Retention &amp; Expansion</b></h3><ul>
<li>Proactively identify opportunities to increase our portfolios within the client base.</li>
Track satisfaction signals and work to renew or expand account<br>
<li>
</li></ul><h3 class="jobSectionHeader"><b>Required Qualifications and Skills</b></h3><h3 class="jobSectionHeader"><b>
Experience</b></h3><ul>
<li>2&ndash;4 years in account management, customer success, or performance operations, ideally in B2B SaaS, fintech, or collections-related fields.</li>
<li>Experience handling enterprise accounts or large-scale portfolios.</li>
<li>Proven ability to deliver performance-focused reporting and recommendations.</li>
</ul><h3 class="jobSectionHeader"><b>Skills</b></h3><ul>
<li>Strong analytical mindset; comfortable interpreting performance data and KPIs.</li>
<li>Excellent communication and relationship management skills.</li>
<li>Organized, detail-oriented, and proactive in resolving client issues.</li>
<li>Fluent in Arabic and English (spoken and written).</li>
</ul><h3 class="jobSectionHeader"><b>Nice to Have</b></h3><ul>
<li>Background in financial services, debt recovery, or telecom.</li>
<li>Experience using tools like Excel, Notion, CRM systems, or analytics dashboards.</li>
<li>Familiarity with regulatory environments (e.g., SAMA, MoC) is a plus</li></ul></div><br /> <div id='job-id'>Job Id: EZ3HRH9lA9gDg1+8/TDLEt44JTDgfSZZpCLp857DwBu5LtG9mPnWeKYefFX4jQbAvGpqtikNm8Cf6mJQCwGDedZBnQ==</div>

Account Manager

Accenture

<div><div><p><b>Role Overview:</b></p></div><p>
As a Client Account Lead (CAL) as the Associate Director within Accenture&rsquo;s Financial Services Client Group, you will play a pivotal role in driving client engagement, fostering strategic relationships, and delivering innovative solutions tailored to the unique needs of financial services clients. This role offers an exciting opportunity to leverage your expertise in account management, strategic planning, and client relationship development to create meaningful impact and drive business growth.</p><p><b>
What will you do:
</b></p><p>Ignite your passion for client engagement! As a Subject Matter Expert with deep knowledge and experience in financial services, you will utilize your influencing and advisory skills to engage with multiple teams and stakeholders. You will be responsible for making strategic decisions that impact various teams while providing innovative solutions to complex business challenges. This role offers an exciting opportunity to leverage your expertise in Account Management and contribute to meaningful client relationships.</p><p></p><p><b>
Key Responsibilities:</b></p><ul><li><p>
Lead complex, cross-functional engagements to drive client expansion and deliver tailored solutions aligned with clients' business objectives.</p></li><li><p>
Define and sell solutions that address the unique challenges and opportunities within the financial services industry.</p></li><li><p>
Build and lead diverse teams to successfully deliver innovative solutions, ensuring alignment with client goals and expectations.</p></li><li><p>
Address delivery challenges to meet service level agreements and maintain high standards of client satisfaction.</p></li><li><p>
Enhance client satisfaction through strategic relationship management, acting as a trusted advisor to senior client stakeholders.</p></li><li><p>
Utilize advanced proficiency in strategic planning and market analysis to identify growth opportunities and drive business outcomes.</p></li><li><p>
Develop and execute account sales plans to achieve revenue and profitability targets.</p></li><li><p>
Monitor and analyze performance metrics to ensure continuous improvement and alignment with client objectives.</p></li></ul></div><p></p>
<br>
<div><p><b>Job Qualifications</b></p><ul><li><p><b>
Master proficiency in Account Management</b>: Demonstrated ability to manage complex client accounts and drive business growth.</p></li><li><p><b>
Master proficiency in Account Sales Planning</b>: Proven track record of developing and executing strategic sales plans.</p></li><li><p><b>
A minimum of 12 years of experience</b> in relevant skills, including account management, client relationship development, and strategic planning.</p></li><li><p><b>
Master's Degree</b> in a relevant field of study, such as Business Administration, Finance, or a related discipline.</p></li></ul><p></p><p><b>
Preferred skills:</b></p><ul><li><p><b>
Advanced proficiency in Client Relationship Development</b>: Expertise in building and maintaining strong relationships with senior client stakeholders.</p></li><li><p><b>
Expert proficiency in Strategic Planning</b>: Ability to develop and execute innovative strategies that drive client success.</p></li><li><p><b>
Intermediate proficiency in Market Analysis</b>: Knowledge of industry trends and market dynamics within the financial services sector.</p></li><li><p><b>
Master proficiency in Negotiation Techniques</b>: Skilled in negotiating complex deals and contracts to achieve win-win outcomes.</p></li><li><p><b>
Advanced proficiency in Performance Metrics Analysis</b>: Ability to monitor and analyze key performance indicators to ensure alignment with client objectives.</p></li></ul></div><br /> <div id='job-id'>Job Id: keBZFqon6Be4Lme/Z6CbdL0rDJkM8RL09A44+yrctsMGzDmQ+iAKVvhddOspnWITtBMppySIvWcVK49OUoaysXoUxUaRU4L1kaXy/BaW1VQ05m5+hG/1688=</div>

Client Account Lead

Lucidya | لوسيديا

<div>
 At Lucidya, we are on a mission to empower businesses in the MENA region through our advanced AI and big data technologies, leading the way in customer experience management tools specifically designed for the Arabic language.
 <br/>
 <br/>
 As a Senior Customer Success Manager, you will play a crucial role in ensuring our clients achieve their desired outcomes while using our solutions. You will lead and mentor a team of Customer Success professionals, driving engagement, retention, and overall client satisfaction with Lucidya's products.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Own and lead the customer relationship management strategy to improve customer satisfaction and drive retention
  </li>
  <li>
   Develop and execute engagement plans ensuring customers achieve their desired outcomes
  </li>
  <li>
   Conduct regular check-ins and business reviews with clients, offering insights and recommendations
  </li>
  <li>
   Collaborate with cross-functional teams to ensure customers are receiving optimal value from our products
  </li>
  <li>
   Lead a team of Customer Success professionals, providing coaching and guidance to enhance team effectiveness
  </li>
  <li>
   Identify upsell and cross-sell opportunities and work closely with the sales team to drive growth
  </li>
  <li>
   Serve as the customer's advocate, sharing feedback with product and engineering teams to drive product improvements
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Business, Management, or a related field
  </li>
  <li>
   Minimum 4 years of experience in customer success, account management, or similar roles
  </li>
  <li>
   Proven track record in managing client relationships and driving retention
  </li>
  <li>
   Strong leadership and mentoring abilities
  </li>
  <li>
   Excellent communication and interpersonal skills
  </li>
  <li>
   Ability to analyze data &amp; metrics to inform and support decision-making
  </li>
  <li>
   Experience in the SaaS OR Marketing Agency industry is preferred
  </li>
  <li>
   This position is only for Saudi nationals
  </li>
 </ul>
</div>
<br /> <div id='job-id'>Job Id: VPEmP298aq1J2WIpuW1c38fQLP8agaawlL3jYa5JH66dvRvGjBz0VF06mOoVbiThzsXLWyLPJ8y+yU/2Pc0Yk0SwnH2HaSYmaA==</div>

Senior Customer Success Manager

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