client renewal specialist

NETMATE INFORMATION TECHNOLOGY

<p><b>Overview:</b><br/>We are looking for a Renewals Specialist who will be responsible for managing all license and AMC renewals, from tracking expiry dates to ensuring timely payment collection and smooth renewal processes.</p><p><b>Key Responsibilities:</b></p><ul><li>Monitor all license and AMC renewal expiry dates to ensure no lapses.</li><li>Contact customers at least 30 days prior to contract expiry to discuss renewals.</li><li>Prepare and send renewal quotations accurately and on time.</li><li>Process supplier purchase orders (POs) upon customer confirmation.</li><li>Coordinate with suppliers to obtain renewal invoices promptly.</li><li>Ensure customer invoices are issued without delay.</li><li>Follow up regularly for pending renewal payments.</li><li>Share important updates and escalate issues as required to management.</li></ul><p><b>Qualifications &amp; Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration or related field.</li><li>1&ndash;2 years of experience in renewals, AMC, or account management (IT or technical services preferred).</li><li>Strong communication, negotiation and interpersonal skills for customer interactions.</li><li>Proficiency in MS Office (Word, Excel, Outlook); experience with CRM or accounting software is a plus.</li><li>Ability to work independently and follow up persistently to ensure renewals are completed.</li></ul><p>Job Type: Full-time</p><p>Pay: AED3,000.00 - AED4,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you have prior experience in Renewals?</li></ul>

Renewals Specialist

DocuSign

<div><h2 class="jobSectionHeader"><b>Company Overview</b></h2><div><br>
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people&rsquo;s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign&rsquo;s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).</div><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>What You'll Do</b></h2><p><br>
The Docusign Renewal Specialist (RS) is a high impact position, responsible for owning and executing a portfolio of renewal contracts in an assigned territory. The ideal Renewal Specialist is an experienced professional with a full understanding of the SaaS contracting space. They will resolve a wide range of issues in creative ways. They are responsible for minimizing financial attrition, locking in favorable terms with our clients, identifying growth and providing insights to the business that improve future outcomes. Renewal Managers are responsible for ensuring maximum financial results for Docusign while strengthening partnerships with existing customers.</p><div><br>
This position is an individual contributor role reporting to the Senior Manager, Customer Success Account Management.<br>
<p><b>
Responsibility</b></p></div><ul><li>
Own and implement win/win negotiation strategies for a high quantity of renewals that enhance contract value while protecting and improving customer trust</li><li>
Increase account growth by playing a role on the account team, helping to identify incremental opportunities upon contract renewal</li><li>
Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies</li><li>
Collaborate with internal resources such as Account Executives, Customer Success, Pricing, Legal, Revenue Operations and</li><li>
Product Management to develop strategies for upcoming renewals</li><li>
Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors</li><li>
Follow and adhere to best practices for all internal processes including, Opportunity Management, Data Quality and Accuracy, CRM Hygiene, Quotes and Forecasting</li><li>
Achieve financial and strategic revenue, bookings and billings targets</li><li>
Evaluate your portfolio to prioritize time to render the most favorable outcomes</li><li>
Leverage customer data and behavior to assess the health of each renewal</li></ul><br>
<div></div>
<br>
<p></p><h2 class="jobSectionHeader"><b>Job Designation</b></h2><div><p><b><br>
Remote:</b></p>
Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.</div><div></div><div><p><br>
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.</p></div><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>What You Bring</b></h2><div><p><b><br>
Basic</b></p></div><div><div><div><ul><li>
Eligible to work in Egypt</li><li>
1+ years of experience within Renewal Management, Account Management or Customer Success</li><li>
Bachelor&rsquo;s degree</li><li>
Fluent in written and spoken English</li></ul><div><p><b>
Preferred</b></p></div><ul><li>
3+ years of experience within Renewal Management, Account Management or Customer Success, ideally within SaaS offerings</li><li>
Strong negotiation skills with experience driving contracts to completion on time</li><li>
Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level</li><li>
Experience in quota carrying sales role with proven achievement</li><li>
Strong process management, financial acumen, and contractual engineering skills</li><li>
Ability to react and adapt to potential rapid shifts in priorities</li><li>
Strong level of urgency, organization, and prioritization skills</li><li>
Ability to project-manage the renewal cycle, pulling in necessary resources</li></ul></div></div></div><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>Life At Docusign</b></h2><div><p><b><br>
Working here</b></p></div><div>
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what&rsquo;s right, every day. At Docusign, everything is equal.</div><div></div><div><br>
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you&rsquo;ll be loved by us, our customers, and the world in which we live.</div><div></div><div><p><b><br>
Accommodation</b></p></div><div>
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.</div><div></div><div><br>
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.</div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>Our global benefits</b></h3>
<div></div><div><div><div><h4 class="jobSectionHeader"><b>Paid time off</b></h4>
<div>Take time to unwind with earned days off, plus paid company holidays based on your region.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Paid parental leave</b></h4>
<div>Take up to six months off with your child after birth, adoption or foster care placement.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Full health benefits</b></h4>
<div>Options for 100% employer-paid health plans from day one of employment.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Retirement plans</b></h4>
<div>Select retirement and pension programs with potential for employer contributions.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Learning &amp; development</b></h4>
<div>Grow your career with coaching, online courses and education reimbursements.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Compassionate care leave</b></h4>
<div>Paid time off following the loss of a loved one and other life-changing events.</div></div></div></div></div>

Renewal Specialist

Cisco

<div>
 <strong>
  Meet the Team
  <br/>
  <br/>
 </strong>
 Cisco is looking for a Collaboration Renewals Specialist to join our Collaboration Renewals Sales team. The team forms part of the Software Recurring Revenue Sales organization and a talent engine for Cisco Sales with diverse and motivated teams that consistently delivering profitable growth.
 <br/>
 <br/>
 We serve our customer life-cycle through a series of selling motions to drive higher value and an efficient experience from Cisco solutions to drive relevant business outcomes. We are a global, dynamic team that brings excitement to the sales environment every day. We connect Cisco customers with solutions that can transform their businesses and change the world for the better. You will discover a creative, flexible and award-winning working environment using the latest Cisco technology to enable and empower you to perform to the very best of your abilities. Our teams adapt quickly to respond to market changes and are all highly encouraged to give back to our local communities.
 <br/>
 <br/>
 <strong>
  Your Impact
  <br/>
  <br/>
 </strong>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 A Renewals Specialist for the Collaboration portfolio is an exciting role, where the ability to collaborate is at its core and no two days are the same. As the specialist for your region, you will be responsible for driving growth in renewals sales and crafting a successful customer renewal experience. This will be achieved by sharing customer value propositions for Collaboration offers, addressing objections, adoption barriers, competitive risks, and highlighting compelling migration and expansion options. The role requires close collaboration directly with customers, partners and internal team members across sales, engineering, and marketing. The key requirements of this job include:
 <br/>
 <br/>
 <ul>
  <li>
   Build, develop, and execute a sales pipeline based on upcoming renewals for near-term in quarter growth while running the future-term pipeline to work early and ahead of time on key future renewals.
  </li>
  <li>
   A strong sales competence and confidence when communicating the business benefits our Collaboration Software provides customers.
  </li>
  <li>
   Educate and excite our Partners and partner teams on the Collaboration Renewals story, drive engagement and understanding of the market and build business development opportunities.
  </li>
  <li>
   Strong data analysis skills, supporting quote creation and closing renewals opportunities for accounts.
  </li>
  <li>
   Lead and build sales opportunities - working closely with Cisco Partners, Collaboration Account Executives, and technical teams to build a renewals strategy for key accounts.
  </li>
  <li>
   Use Salesforce.com (https://salesforce.com/) and Gong.io (https://gong.io/) to track current/potential customer interactions and drive progression of opportunities through the sales cycle
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Minimum Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent verbal (via telephone or video device) and written (via email or chat application) communications skills in both Arabic and English are required.
  </li>
  <li>
   A high orientation to detail and capable of handling a large volume of accounts, tasks and responsibilities.
  </li>
  <li>
   Strong customer service, listening, and presentation skills.
  </li>
  <li>
   Bachelor's Degree or equivalent experience
  </li>
  <li>
   Previous Cisco Install Base including Software Experience.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Previous experience working with Salesforce and Gong
  </li>
  <li>
   A self starter/ high energy/ positive demeanor/ customer focused
  </li>
  <li>
   3-5 years of sales or sales support experience including direct customer and partner experience and the ability for navigate internal high matrixed account teams
  </li>
  <li>
   Strong negotiation and communication skills
  </li>
  <li>
   Ability to analyze data and financial reports to propose, identify and upsell renewals
  </li>
  <li>
   Familiarity with recurring revenue renewal cycles
  </li>
  <li>
   Strong analytical skills to assess customer needs and propose effective solutions
  </li>
  <li>
   Exceptional organizational skills with the ability to manage multiple accounts and deadlines
  </li>
  <li>
   Detail-oriented with strong follow-up practices
  </li>
  <li>
   Ability to work in a fast paced, dynamic environment.
   <br/>
   <br/>
  </li>
 </ul>
 Why Cisco?
 <br/>
 <br/>
 At Cisco, we&rsquo;re revolutionizing how data and infrastructure connect and protect organizations in the AI era &ndash; and beyond. We&rsquo;ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
 <br/>
 <br/>
 Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you&rsquo;ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
 <br/>
 <br/>
 We are Cisco, and our power starts with you.
</div>


Meet the Team
<br>Cisco is looking for a Collaboration Renewals Specialist to join our Collaboration Renewals Sales team. The team forms part of the Software Recurring Revenue Sales organization and a talent engine for Cisco Sales with diverse and motivated teams that consistently delivering profitable growth.
<br>We serve our customer life-cycle through a series of selling motions to drive higher value and an efficient experience from Cisco solutions to drive relevant business outcomes. We are a global, dynamic team that brings excitement to the sales environment every day. We connect Cisco customers with solutions that can transform their businesses and change the world for the better. You will discover a creative, flexible and award-winning working environment using the latest Cisco technology to enable and empower you to perform to the very best of your abilities. Our teams adapt quickly to respond to market changes and are all highly encouraged to give back to our local communities.
<br><br>
Your Impact
<br>A Renewals Specialist for the Collaboration portfolio is an exciting role, where the ability to collaborate is at its core and no two days are the same. As the specialist for your region, you will be responsible for driving growth in renewals sales and crafting a successful customer renewal experience. This will be achieved by sharing customer value propositions for Collaboration offers, addressing objections, adoption barriers, competitive risks, and highlighting compelling migration and expansion options. The role requires close collaboration directly with customers, partners and internal team members across sales, engineering, and marketing. The key requirements of this job include:
<br><br>
<ul>
<li>Build, develop, and execute a sales pipeline based on upcoming renewals for near-term in quarter growth while running the future-term pipeline to work early and ahead of time on key future renewals.</li>
<li>A strong sales competence and confidence when communicating the business benefits our Collaboration Software provides customers.</li>
<li>Educate and excite our Partners and partner teams on the Collaboration Renewals story, drive engagement and understanding of the market and build business development opportunities.</li>
<li>Strong data analysis skills, supporting quote creation and closing renewals opportunities for accounts.</li>
<li>Lead and build sales opportunities - working closely with Cisco Partners, Collaboration Account Executives, and technical teams to build a renewals strategy for key accounts.</li>
<li>Use Salesforce.com (https://salesforce.com/) and Gong.io (https://gong.io/) to track current/potential customer interactions and drive progression of opportunities through the sales cycle</li>
</ul>
Minimum Qualifications
<br><br>
<ul>
<li>Excellent verbal (via telephone or video device) and written (via email or chat application) communications skills in both Arabic and English are required.</li>
<li>A high orientation to detail and capable of handling a large volume of accounts, tasks and responsibilities.</li>
<li>Strong customer service, listening, and presentation skills.</li>
<li>Bachelor's Degree or equivalent experience</li>
<li>Previous Cisco Install Base including Software Experience.</li>
</ul>
Preferred Qualifications
<br><br>
<ul>
<li>Previous experience working with Salesforce and Gong</li>
<li>A self starter/ high energy/ positive demeanor/ customer focused</li>
<li>3-5 years of sales or sales support experience including direct customer and partner experience and the ability for navigate internal high matrixed account teams</li>
<li>Strong negotiation and communication skills</li>
<li>Ability to analyze data and financial reports to propose, identify and upsell renewals</li>
<li>Familiarity with recurring revenue renewal cycles</li>
<li>Strong analytical skills to assess customer needs and propose effective solutions</li>
<li>Exceptional organizational skills with the ability to manage multiple accounts and deadlines</li>
<li>Detail-oriented with strong follow-up practices</li>
<li>Ability to work in a fast paced, dynamic environment.</li>
</ul>
Why Cisco?
<br><br>
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
<br>Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
<br>We are Cisco, and our power starts with you.

<div><b>Site Name:</b> Poznan Grunwaldzka, Bengaluru Luxor North Tower, Egypt - Cairo, Warsaw Rzymowskiego 53<br>
<b>Posted Date:</b> Mar 3 2026<p></p><p><b><br>
Senior Regulatory Specialist, CMC Renewals</b></p><p>
Renewals CMC Team (Chemistry, Manufacturing, and Controls) plays a crucial role in ensuring that Pharma and Vaccines products are safe, effective, and of high quality for patient use. Team is responsible for authoring, compiling, and checking regulatory submissions related to drug manufacturing and quality control. While the science is our main area we are also working with technology to perform at our best as we operate in a fast-paced and evolving environment.</p><p></p><p><b>
Key Responsibilities:</b></p><ul><li><p>
Independently manages multiple CMC (Chemistry, Manufacturing and Control) renewals assignments for Pharma and Vaccines products including response to questions from Agency; assignments will range in complexity but more complex work is expected;</p></li><li><p>
Independently and confidently defines and agrees on regulatory strategy, completes data assessment to ensure CMC dossier is authored in compliance with Company regulatory processes and external requirements for international markets;</p></li><li><p>
Identifies risks associated with submission data and information packages;</p></li><li><p>
Escalates issues with line manager that have business impact, suggesting possible solutions;</p></li><li><p>
Understands regulations, guidelines, procedures and policies relating to registration and manufacturing of pharmaceutical products, to expedite submission, review and approval of global applications;</p></li><li><p>
Identifies improvement opportunities for regulatory processes, policies and systems;</p></li><li><p>
Serves as dossier reviewer (peer review and/or quality check);</p></li><li><p>
Provides consultation and solutions being the subject matter expert in specific areas of expertise. Acts as mentor/trainer for new staff;</p></li><li><p>
Effectively communicates also in a digital context, including virtual meetings and digital platforms;</p></li><li><p>
Works with colleagues in Global Manufacturing &amp; Supply and GSK Local Operating Companies in markets worldwide to deliver high quality dossier on time;</p></li><li><p>
Understands internal/external regulatory environment;</p></li><li><p>
Monitors regulatory intelligence and acts proactively on identified changes to regulatory requirements;</p></li><li><p>
Supports digital transformation through active participation in building digital skills.</p></li></ul><p></p><p><b><i>
Why You?</i></b></p><p><b>
Basic qualifications:</b></p><ul><li><p><b>
Min. bachelor's degree</b> in Life Sciences, Chemistry, Health Sciences, or related fields;</p></li><li><p><b>
Min. 3 years of relevant experience</b> in regulatory affairs, pharmaceutical industry (familiarity with post-approval CMC regulatory procedures and ICH CTD documentation is required);</p></li><li><p>
Understanding of the pharmaceutical industry, drug development environment, and regulatory processes;</p></li><li><p><b>
Excellent written and verbal English language communication</b> skills and ability to present information to diverse colleagues in global locations in a clear and concise manner;</p></li><li><p><b>
Mindset that embraces digital transformation and innovation</b> through adaptability, forward-thinking, and exploring new possibilities in the ever-evolving digital landscape;</p></li><li><p><b>
Good team worker, ready to lead initiatives</b> when needed (project management skills would be an asset);</p></li><li><p>
Excellent interpersonal skills; <b>communication and influencing skills</b> with the ability to work in a diverse environment and build relationships across a large organization;</p></li><li><p><b>
Excellent time management skills</b> to handle multiple assignments, prioritize and schedule work to meet business needs;</p></li><li><p><b>
Detail-oriented, with emphasis on accuracy, completeness and consistency;</b></p></li><li><p>
Agile and analytical thinking to independently provide solutions to issues or propose process/ways of working changes;</p></li><li><p>
Adaptability and Learning: A commitment to ongoing professional development with proven ability to learn and apply new concepts;</p></li><li><p>
Veeva Vault knowledge would be an asset.</p></li></ul><p></p><p><b>
What we offer</b></p><p></p><p>
You will join a supportive and inclusive team where your voice matters. You will get development opportunities that match your ambitions. You will do work that contributes to meaningful outcomes for patients and communities.</p><p></p><p>
#LI-GSK</p><p>
#LI-HYBRID</p>
The annual base salary in Poland for new hires in this position ranges from PLN 144,750 to PLN 241,250 gross, taking into account a number of factors including the candidate&rsquo;s skills, experience, education level and the market rate for the role. Depending on the role and internal policies, the position may also be eligible for a bonus (if applicable and based on defined, non-discretionary criteria) and/or awards for exceptional performance (granted at the employer&rsquo;s discretion). All statutory benefits will be maintained in accordance with Polish law. Other benefits may also be offered, which may include private healthcare, additional paid days off, life insurance, private pension plan and fully paid parental leave &amp; care of family member leave.<br>
More detailed information on the total reward package applicable to your role will be supplied during the recruitment process. Salary ranges for other locations are shown because some markets have pay transparency laws that require salary information on job postings, and those locations are potential job sites for this role. If salary ranges are not displayed in the job posting for a specific location or country, the relevant compensation will be discussed during the recruitment process. Please note salaries vary by country based on the market rate for the role.<p></p><p>
As an Inclusive employer, we encourage you to reach out if you need any adjustments during the recruitment process. Please contact our Recruitment Team at pl.recruitment-adjustments@gsk.com to discuss your needs.
</p><p></p><p><b>Why GSK?</b></p><p><b>
Uniting science, technology and talent to get ahead of disease together.</b></p><p></p><p>
GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases &ndash; to impact health at scale.</p><p></p><p>
People and patients around the world count on the medicines and vaccines we make, so we&rsquo;re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.</p><p></p><p>
GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.</p><p></p><p><b>
Important notice to Employment businesses/ Agencies</b></p><p>
GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.</p><p></p><p>
Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK&rsquo;s compliance to all federal and state US Transparency requirements. For more information, please visit the Centers for Medicare and Medicaid Services (CMS) website at https://openpaymentsdata.cms.gov/</p></div>

Senior Regulatory Specialist, CMC Renewals

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div><div>
Division:<br>
Jonas Club ERP is the industry leader in enterprise software for private clubs. Serving over 2,200 clubs in 17+ countries, Jonas Club ERP helps streamline operations and deliver exceptional member experiences. This role is part of Jonas&rsquo;s global support team, focused on delivering world-class customer service for a suite of products trusted by golf clubs, country clubs, city clubs, and hospitality venues.<br>
Division Link: <div>https://www.jonasclub.com/</div></div></div><div></div><div><div><br>
About the Position</div></div><div><div>
We are seeking a highly detail-oriented and process-driven Client Success Operations Specialist to support the operational backbone of the Client Success function.</div></div><div><div>
This role plays a critical part in protecting recurring revenue, ensuring Salesforce data integrity, maintaining lifecycle accuracy, and supporting renewal and reporting workflows. The position works closely with Client Success, Billing, Finance, and A/R teams to ensure disciplined execution across renewals, offboarding, revenue adjustments, and reporting processes.</div></div><div><div>
Success in this role requires operational rigor, strong analytical capability, cross-functional coordination, and a deep understanding of how structured processes impact revenue retention and financial performance.</div></div><div></div><div><div>
What Success Looks Like</div></div><div><ul><li>Renewals are processed accurately and on time with zero revenue leakage</li><li>Salesforce data remains clean, reliable, and audit-ready</li><li>Billing and contract records are aligned and reconciled</li><li>Reporting provided to leadership is accurate, timely, and actionable</li><li>Offboarding and account changes are executed seamlessly with no downstream impact</li><li>Cross-functional stakeholders experience strong operational partnership</li></ul></div><div></div><div><div>
Key Responsibilities</div></div><div><div>
Renewal Operations &amp; Revenue Accuracy</div></div><div><ul><li>Update renewal pricing and contract terms for all renewing clients on a monthly basis</li><li>Reconcile renewal data with Billing to ensure invoicing accuracy and contract alignment</li><li>Maintain structured renewal tracking documentation to ensure timely and error-free execution</li></ul></div><div><div>
Reporting &amp; Analytics</div></div><div><ul><li>Produce recurring attrition, renewal, and portfolio reports for the Senior Director of Client Success</li><li>Prepare ad hoc executive-level reporting related to churn, revenue retention, and account trends</li><li>Ensure all reporting aligns with Salesforce data and revenue records</li></ul></div><div><div>
Client Offboarding &amp; Revenue Adjustments</div></div><div><ul><li>Execute operational offboarding for clients transitioning to dormant or terminated status</li><li>Update account status in Salesforce and internal systems to reflect lifecycle changes</li><li>Notify internal stakeholders to ensure cross-functional alignment</li><li>Coordinate billing stops and final reconciliations with Finance</li><li>Update revenue forecasts, attrition tracking, and reporting accordingly</li></ul></div><div><div>
Module &amp; Account Changes</div></div><div><ul><li>Create and distribute module listing and breakdown reports</li><li>Manage module removals, swaps, and adjustments</li><li>Ensure all changes are accurately reflected across contracts, billing systems, and Salesforce</li></ul></div><div></div><div><div>
Salesforce Data Integrity</div></div><div><ul><li>Maintain complete, accurate, and reportable Salesforce records</li><li>Monitor data inputs to preserve dashboard and reporting reliability</li><li>Partner with Client Success Managers to resolve discrepancies and enforce governance standards</li></ul></div><div><div>
Accounts Receivable Support</div></div><div><ul><li>Partner with A/R and Billing teams to monitor payment compliance</li><li>Flag delinquent accounts to Client Success leadership</li><li>Support structured follow-up processes to drive timely resolution</li></ul></div><div></div><div><div><br>
Skills &amp; Qualifications</div></div><div><div>
Core Competencies (Must Have)</div></div><div><ul><li> Process Management &ndash; Designs, follows, and improves structured workflows to ensure consistent, scalable execution</li><li> Attention to Detail &ndash; Produces accurate, high-quality work by validating data and identifying discrepancies</li><li> Business Acumen &ndash; Understands how operational execution impacts revenue, retention, and financial performance</li><li> Managing &amp; Measuring Work &ndash; Establishes clear tracking mechanisms and accountability standards</li><li> Systems Perspective &ndash; Recognizes cross-functional interdependencies and anticipates downstream impacts</li><li> Analytical Capability &ndash; Ability to interpret attrition, renewal, and revenue-impact data</li><li> Professional Communication &ndash; Strong written and verbal communication skills</li></ul></div><div></div><div><div><br>
Education &amp; Experience</div></div><div><ul><li>3&ndash;5+ years of experience in Client Success Operations, Revenue Operations, or a related operational role within a SaaS or subscription-based environment</li><li>Experience supporting renewal workflows, billing reconciliation, and revenue-related processes</li><li>Strong proficiency in Salesforce, including reporting and data governance</li><li>Experience working cross-functionally with Billing, A/R, Finance, and Client Success teams</li><li>Bachelor&rsquo;s degree in Business, Finance, Operations, or a related field (or equivalent professional experience)</li></ul></div><div></div><div><div>
Preferred Qualifications</div></div><div><ul><li>Experience supporting revenue retention metrics (Gross Retention, Net Retention, churn reporting)</li><li>Familiarity with SaaS licensing or module-based pricing models</li><li>Exposure to financial reconciliation or revenue operations environments</li><li>Experience preparing executive-level reporting</li></ul></div><div></div><div><div>
What You Will Bring:<br>
<ul><li>A strong sense of responsibility and customer care</li><li>Willingness to learn and grow in a global support environment</li><li>Respect for processes, quality standards, and teamwork</li><li>Professional communication and a positive attitude</li></ul></div></div><div><div><br>
<br>
Work Schedule &amp; Availability:<br>
<ul><li>Training Schedule: 9:00 AM &ndash; 5:00 PM EST (6:00 PM &ndash; 3:00 AM PKT)</li><li>Post-Training Schedule:</li></ul>
Ability to work rotating 24/7 shifts, including evenings, weekends, and holidays, as business needs require</div></div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Client Success Operations Specialist

<div><h2 class="jobSectionHeader"><b>Description</b></h2>
<div>
<p><b>About Us</b></p>
<p>
WTW is an award-winning advisory, broking, and solutions company that supports clients worldwide in transforming risk into opportunities for growth. With a rich insurance heritage dating back to 1828, from the Titanic in 1912 to the Moon Buggy in 1971, WTW brings deep industry expertise and longstanding experience. Our WTW Regional Delivery Center, based in the heart of Lisbon, brings together a strong global team of more than 400 colleagues who deliver operational excellence every day through innovation and streamlined, efficient solutions.</p>
<p><b>
The Opportunity</b></p>
<p>
The ideal candidate will demonstrate strong attention to detail and a proactive, goal-oriented mindset, with a clear focus on delivering high-quality service to both internal and external clients. In this role, you will work closely with Client and Account Managers from the local business team, supporting the delivery of effective solutions and ensuring a positive client experience.</p>
<p><b>
What will you do?</b></p>
<p>
The ideal candidate should have excellent attention to detail and be oriented towards the fulfillment of objectives and to internal and external customer service, as they will collaborate with Client and Account Managers from the local business team.</p>
<p>
To support the delivery of that strategy, you will:</p>
<ul>
<li>Process and analyse financial, membership, and invoicing data to support programme design</li>
<li>Support RFP preparation and proposal analysis from carriers and vendors</li>
<li>Assist with client placement and renewal deliverables, benefits plan design, and reporting</li>
<li>Manage queries from clients, members, and vendors, escalating where necessary</li>
<li>Support onboarding, enrolment, and policy renewal activities</li>
<li>Collect, validate, and maintain enrolment, eligibility, and invoicing data</li>
<li>Assist with claims administration and carrier/vendor invoice management</li>
<li>Perform commission reconciliation and support client premium invoicing</li>
<li>Ensure compliance with regulatory procedures</li>
<li>Facilitate coordination between clients, WTW, and insurance vendors</li>
</ul></div><h2 class="jobSectionHeader"><b>Qualifications</b></h2>
<div>
<p><b>What You&rsquo;ll Bring</b></p>
<ul>
<li>Hands-on exposure to operational processes including billing and invoicing, policy administration, renewals, enrolment, and claims management</li>
<li>Good command of English, both written and spoken</li>
<li>Experience in front-office activities and direct customer management</li>
<li>Ability to manage multiple projects simultaneously and meet deadlines</li>
<li>Strong problem-solving skills with the ability to handle complex issues</li>
<li>Capacity to synthesise and present information clearly</li>
<li>Customer-oriented approach with effective communication skills</li>
<li>Proactive and able to work independently with limited supervision</li>
<li>Comfortable collaborating within global teams</li>
<li>Continuous improvement mindset with a focus on enhancing efficiency and effectiveness</li></ul><br>
<p></p>
<p><b>
Why WTW?</b></p>
<p>
At WTW, we offer more than just a job&mdash;we offer a career. Here&rsquo;s what you can expect:</p>
<ul>
<li><b>Work-Life Balance:</b> Enjoy flexible working hours and hybrid working options to suit your lifestyle.</li>
<li><b>Competitive Compensation:</b> Benefit from an attractive, performance-related remuneration system.</li>
<li><b>Global Exposure:</b> Join an international consultancy with the security of a global corporation and renowned clients.</li>
<li><b>Career Development:</b> Experience a steep learning curve and ample opportunities for individual career growth through on-the-job learning and specialist training.</li>
<li><b>Collaborative Culture:</b> Work in a collegial, appreciative, and dynamic environment where decisions are made together.</li>
<li><b>Impactful Work:</b> Quickly take on responsibility and make an impact with direct customer contact.</li>
<li><b>Community and Celebration:</b> Participate in corporate events and celebrate our successes together.</li>
</ul>
<p><b>Join Us!</b></p>
<p>
Be part of a team that values innovation, excellence, and collaboration. At WTW, your career is more than just a job&mdash;it&rsquo;s a journey. Apply now and turn your potential into success with WTW!</p>
<p><b>
Willis Towers Watson is an equal opportunity employer.</b></p></div></div>

Business Support Senior Assistant

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