client representative

Newfront

<div>Newfront (a WTW company) embraces a flexible work environment and supports employees working remotely, hybrid, or in-office.
This position is responsible for providing professional administrative support for the account management team to deliver great work to the client consistently and efficiently. You have strong organizational and interpersonal skills, ability to support all of the day-to-day account activities, and partner with the account management team to ensure that all client initiatives are executed precisely and flawlessly. This position will report to the Client Service Support Lead. 
We support one another to help each other grow and to be sure we succeed together in supporting our clients - We are a TEAM. We make a difference on a daily basis by providing exceptional service to our clients and their employees. What's exciting about this position is the variety in the work. No client is the same, so you cannot expect the same resolution will yield the same results each time. Every day provides the opportunity to learn something new, try new things, and have fun! Our best employee in this role has the willingness to learn, attention to detail, ability to meet deadlines, and is dependable. 
This position is an hourly, non-exempt, full-time role. This is a US-remote or hybrid based role with the option to work from any of Newfront&rsquo;s offices. Pacific Time Zone work hours required. #LI - Remote
What You&rsquo;ll Be Responsible For:<ul><li>
Handle day-to-day questions, enrollment inquiries, etc. from clients in conjunction with the service team.</li><li>
Prepare and distribute compliance deliverables (5500s, SPD Wraps, annual notices, ACA, etc.).</li><li>
Manage and/or respond to escalated and complex client issues with guidance.</li><li>
Manage enrollment processing, research, and resolve eligibility and enrollment issues.</li><li>
Manage client technology solutions in coordination with technology team.</li><li>
Act as a back-up to the Client Managers.</li><li>
Process fee billing for non-commissioned based clients and carrier transition/wellness fund accounting.</li><li>
Responsible for staying abreast of latest compliance trends and ensuring client notices are sent in a timely manner.</li><li>
Review plan documents and benefit attributes for accuracy and manage them within the internal system.</li><li>
Process carrier and client contact changes with carriers and update all internal systems and client facing contact sheets.</li><li>
Work with team to learn how to submit marketing projects compliant with established marketing standards.</li><li>
Perform and/or manage outsourcing of tasks such as billing audits, data entry, SPD wraps and contract reviews.</li><li>
Prepare client communications (Open enrollment materials, new hire guides, wallet cards, compliance documents, etc.) using available tools and templates.</li><li>
Coordinate health fairs and carrier attendance at open enrollment and health fair meetings.</li><li>
General administration and data entry as directed by Client Support Lead.</li><li>
May attend and participate in client renewal meetings.</li><li>
May train the next level down (i.e. Sr. CR may train CR).</li><li>
Other tasks, duties or special projects as assigned.</li></ul><h2 class="jobSectionHeader">
Qualifications:</h2><ul><li>
Solid communication skills: written, public speaking and presentation preparation.</li><li>
Excellent customer service in a virtual setting, including listening without interrupting, using a clear and audible voice, and responding calmly and professionally.</li><li>
Minimum 2 years of benefits experience at a Brokerage preferred</li><li>
Proficient knowledge and use of Microsoft Office and intermediate complexities of features.</li><li>
Ability to learn and adopt use of technology systems and software applications.</li><li>
Works well with others in a fast-paced environment and be responsive to co-workers and colleagues. Must also work independently, with minimal direction.</li><li>
Adaptability and flexibility to respond to client and team needs.Ability to ask questions, take initiative and use resources and tools.</li><li>
Strong time management skills and ability to manage competing priorities and high volumes.</li><li>
Strong organizational skills and attention to detail; ability to screen details and identify potential discrepancies.
</li><li>Ability to review internal/carrier deliverables to ensure accuracy.
</li><li>Basic project management skills and systems knowledge.
</li><li>Ability to forge relationships and build trust with clients, carriers and colleagues.
</li><li>Vast sense of curiosity and willingness to learn industry knowledge and trends.</li></ul><h2 class="jobSectionHeader"> 
Preferred Knowledge, Skills and Abilities:
</h2><ul><li>Benefits experience at a Brokerage preferred.</li></ul>
Certificates, Licenses, Registration:<ul><li>
CA Department of Insurance Life License is required (to have or obtain within 3 months of starting).
</li></ul>The pay range for this position in California, Washington, Colorado and New York at the commencement of employment is expected to be between $55,700 to $99,500/yr; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, the employee will be in an &ldquo;at-will position,&rdquo; and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
At Newfront, we are committed to hiring diverse talent and supporting an inclusive workplace environment. If you are excited about a role at Newfront but feel you&rsquo;re missing a few of the qualifications, we still encourage you to apply and tell us about yourself. You may just be the next Newfront team member that we are looking for!
Newfront is proud to be an equal opportunity workplace. Diversity is in our DNA and we believe that creating an inclusive workplace elevates the value we are able to bring to our customers and employees alike. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.
If you require reasonable accommodations throughout the application or interview process, please contact us at careers@newfront.com. For information regarding how Newfront collects and uses personal information, please review our Privacy Policy.
Compensation Range: $55.7K - $99.5K</div>

Senior Client Representative - Major Market

VerifiedFirst

<div>Position: Client Services Representative
Status: Full-Time
FLSA Code: Non-Exempt 
About Us:
Verified First is a booming tech company on a mission to deliver cutting-edge technology transforming how organizations protect their people. As a constant recipient of the &quot;Best Places to Work&quot; award, you can be sure we'll invest in you as both a professional and a person. We're looking for people like you - ambitious, hard-working, and fun - to join our team! 
Summary:
The Client Services Representative will assist our clients with questions, concerns, and educate them on Verified First&rsquo;s products and services. The successful person in this role will encourage a direct and positive relationship between Verified First and our clients. 
How our Client Services Representative spends their time:<ul><li>
Provide world-class service for client inquiries via email, phone, or chat in a professional and empathetic manner;</li><li>
Meet the goals of the Client Service team around response times and resolution times for client cases;</li><li>
Educate clients on searches, forms needed for searches, and the adverse action process;</li></ul><ul><li>
Assist clients with creating new user accounts, processing orders, and training clients on how to use the background screening application;</li><li>
Train new clients on the billing process;</li><li>
Assist other departments in obtaining information and forms needed from clients to perform searches;</li><li>
Perform other duties as assigned.</li></ul> 
What you bring:<ul><li>
A positive, solution-focused attitude;</li><li>
An interest in learning more about application support and service delivery;</li><li>
An interest in continuous improvement;</li><li>
Ability to maintain regular and punctual attendance;</li><li>
You work well independently but understand the importance of teamwork;</li><li>
Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience.</li></ul> 
Preferred Qualifications:<ul><li>
High School Diploma or equivalent required;</li><li>
1 - 2 years of experience in a Client Services Department in a call center environment;</li><li>
Working knowledge of G-Suite and Microsoft Office products;</li><li>
Experience in Salesforce is preferred;</li><li>
Background screening experience is preferred;</li><li>
Proven ability to build, nurture, and retain client relationships;</li><li>
Able to sit at a desk and work on a computer for prolonged periods of time;</li><li>
Navigate between multiple windows/browsers with ease, perform extensive internet research, and type 45 WPM.</li></ul> 
What we bring:<ul><li>
Work-life balance: Enjoy your free time with no nights or weekends, paid holidays, and paid time off starting on your first day;</li><li>
Health: Save money on insurance with 100% employer-paid insurance premiums;</li><li>
Growth: Continue to learn with continuous education, career pathing, and ongoing training. You won&rsquo;t stall here, growth is part of our success;</li><li>
Outstanding Culture: In our remote work environment, we prioritize team-building through engaging meetings and events, including town halls, Office Olympics, and culture conversations. These activities are vital for strengthening our connections and embodying our company values.</li></ul> 
What are the next steps?
Our Talent Acquisition Specialist will be reviewing resumes. If you are among one of the qualified candidates you will receive an email or a phone call to schedule an interview. 
Verified First is proud to be an equal-opportunity employer. We expect all team members to have an understanding of, and commitment to diversity, equity, and inclusion.
The pay for this remote position varies based on experience, job responsibilities, and geographical location to comply with state-specific pay regulations. 

IcIUKRp6uf</div>

Client Services Representative

Old National Bank

<div>Overview:
<div>
Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.</div><div></div><div> 
We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.</div>
Responsibilities:

We are currently hiring for a Client Service Representative. We are seeking individuals who are customer focused and have a strong desire to help our clients meet their financial objectives. Whether you have several years of banking or are new to the banking industry, we want to help you reach your personal and professional goals. 
A Client Service Representative position is a key customer service position within the company. This position provides a variety of duties to include introducing bank products and services to customers, participating in the sales program, processing debit and credit transactions and assisting with customer relation issues. This person is also responsible for ordering and shipping all cash for the banking center, and CTR record keeping. Client Service Representative has the additional responsibility of managing the banking center vault which includes; balancing the vault, disbursing cash to other designated team members and ordering/shipping currency as needed. This position may also have the responsibility of opening new accounts.<div> 
Salary Range</div><div>
The salary range for this position is $17.00/hr. - $27.50/hr.. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled.</div> 
Our ideal candidate will possess the following skills: 
Bilinagle in Spanish strongly preferred<ul><li>
High school diploma or GED required</li><li>
2-3 years of cash handling experience</li><li>
Excellent customer service skills</li><li>
Excellent balancing record</li><li>
Good organizational skills and attention to detail</li><li>
Ability to lift heavy boxes of coin</li></ul>
Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles. 
As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law. 
We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position. 
Our culture is firmly rooted in our core values.
We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.
We are Old National Bank. Join our team!</div>

Client Service Representative

Fazio Real Estate Solutions, LLC

WHO WE AREWe Are in the Business of Making Million Dollar Relationships.Fazio Real Estate Solutions is a legacy-driven organization operating in residential real estate investing and acquisition strategies across multiple markets. At the core of our JV division is a simple truth: the deal is the byproduct of the relationship, not the other way around. The Private Client Consultant is the professional who lives that truth every single day.You are the face of Fazio to every JV partner in your portfolio. You onboard them, support them, develop them, and make every partner feel like the most valued client in the business. You evaluate their deals with precision, communicate with them consistently, and build the kind of long-term relationship that turns one deal into a decade of business.RESPONSIBILITIESWhat You Will Be Responsible ForClient Relationship and Communication<ul><li>Manage your full book of Private Clients with the standard of a world-class B2B client services professional ensuring every partner feels supported, informed, and valued at every stage</li><li>Respond to all deal submissions within 24 hours with thorough written feedback covering deal viability, underwriting notes, and clear next steps</li><li>Deliver buyer and Dispo feedback every Monday, Wednesday, and Friday or at the cadence the client specified during onboarding</li><li>Maintain responsive communication across Google Chat, phone, text, and email ensuring no client goes more than one business day without a meaningful update</li><li>During the marketing phase share buyer interest, inquiry volume, and offer activity to coach the client on next steps or whether a price reduction is needed</li><li>Represent Fazio's brand with the highest level of professionalism in every client interaction as the front line of this company's reputation</li></ul>Deal Intake, Underwriting and Quality Control<ul><li>Verify all deal components are present: executed contract, additional required documents, and property photos confirmed as original and not pulled from MLS, prior listings, or agent databases</li><li>For land deals and select properties confirm Google Maps screenshots are acceptable and document accordingly</li><li>Verify property access for every deal: occupied or vacant, by whom, and how showings will be arranged</li><li>Confirm the JV partner authorizes Fazio's JV team and Transaction Success team to contact the seller directly on their behalf to reduce turnaround time</li><li>Negotiate and document JV split agreements in alignment with the Mafia Method split structure and coordinate with ACQ on Closing Assistance when needed</li><li>Use deal feedback and Dispo insights to coach partners on improving their submissions and growing their deal quality over time</li></ul>Client Onboarding and Book Building<ul><li>Guide new Private Clients through the full JV Onboarding process including completing all onboarding criteria and reviewing the Private Client Handbook together</li><li>Collect complete client intake: name, phone, email, birthday, office or home address for gifts and recognition, start date, preferred feedback cadence, lead types, lead sources, marketing methods, and monthly marketing spend</li><li>Introduce qualified partners to the Mafia Method program and manage your quarterly allocation with discipline and selectivity</li><li>Actively build your self-generated book by identifying and pursuing new JV partnerships through networking, social media, REI events, referrals, and direct outreach</li><li>Document and report new partnership activity to leadership with context on partner quality and deal potential</li></ul>Deal Management and Internal Coordination<ul><li>Introduce each client to their assigned TSA or TSM handling their file and to Edwin the Lead Manager responsible for verifying and updating lead card data</li><li>Own and maintain the JV Deal Card checklist for every active deal ensuring all required information is complete before each stage advance</li><li>Keep client Client Cards updated in ReSimply with any new information as it comes in maintaining front-end data accuracy at all times</li><li>Communicate all Fazio services to your clients including Closing Assistance and Transaction Coordination framing the experience as seamless and hands-off as possible</li><li>Submit weekly pipeline reports to leadership covering active client deals, submission quality, and support needs</li><li>Coordinate with the Transaction Success team and Dispositions on every deal communicating deal details, seller access, and partner preferences</li></ul>WHAT WE ARE LOOKING FORThe Non-NegotiablesPrior real estate, sales, or client services experience is helpful but not required. What matters most is how you communicate, how you build relationships, and how you serve the people in your care. What we require is non-negotiable:<ul><li>You treat every Private Client with the level of attention and professionalism that a valuable long-term business relationship deserves</li><li>You respond to deal submissions within 24 hours with feedback that is honest, specific, and actionable</li><li>Your clients never chase you for updates because you are already providing them before they think to ask</li><li>You are operationally disciplined enough to manage deal cards, client cards, onboarding checklists, and CRM data across a growing book without things slipping</li><li>You build your own book of JV relationships beyond what the company assigns because you understand that your book is your business</li><li>You represent Fazio's brand in every client interaction and protect this company's reputation as if your name were on the door</li><li>You thrive in a remote environment where your income reflects the quality and depth of the relationships you build</li></ul>WHAT SUCCESS LOOKS LIKEHow We Measure PerformanceA Private Client Consultant at Fazio is measured by the quality of the relationships they build and the business those relationships produce over time. The partners who stay, grow, and refer others are the true measure of this role.COMPENSATIONRelationship-Driven. Performance-Based.Private Client Consultants at Fazio typically earn between $3,000 and $7,500 per month depending on deal volume, deal size, and the quality of the partner relationships they develop. Full compensation details are shared during the interview process.The earnings figures referenced above reflect results achieved through intentional, consistent, and quality-driven performance. These are illustrative and not a guarantee of income. Individual results will vary.CAREER PATHWhere This Role LeadsThe Private Client Consultant is the entry point into a clearly defined growth track inside Fazio's JV department. High performers who build strong books and deliver exceptional client service move into the PCE tier and then toward VP of Private Client Partnerships.Private Client Consultant &gt; Sr. Private Client Executive &gt; VP of Private Client Partnerships &gt; DirectorOUR CULTUREStandards-Driven. Legacy-Focused. Built on Famiglia.We are in the business of making million dollar relationships. In the JV department, the partnership is the product. We build lasting relationships with the wholesalers, investors, and agents who trust us with their deals and we protect those relationships like we protect our reputation. We win together or not at allHOW TO APPLYApply directly at: fazio-pcc.netlify.appAll applications are reviewed personally by our team. We read every response. Be specific, be direct, and let us see who you are beyond a resume. You will hear from our team within 3 to 5 business dayPay: $3,000.00 - $7,500.00 per monthBenefits:<ul><li>Flexible schedule</li></ul>Work Location: Remote

HEARTLAND PATHOLOGY CONSULTANTS

Anatomic Pathology Practice is seeking an individual for a full-time position who will be responsible for taking, logging and fulfilling client supply orders for delivery by courier and FedEx, filing slides, scan outside test results into patient files, update and maintain client database, backup transcription and other duties as assigned. Attention to detail is required.Job Type: Full-timePay: From $15.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul>Work Location: In person

Inmar

<div>As a member of the Healthcare Solutions team and under the supervision of a manager, an Account Manager is responsible for servicing and supporting Inmar's healthcare clients who use proprietary solutions such as RASMAS, RXTransparent, and MedEx TraySafe. 
 
The MedEx TraySafe solution is a comprehensive management system for hospital pharmacies addressing medication tray, cart, and delivery issues including delays, missing items, and diversion prevention. This role requires not only client relationship management but also technical expertise in Linux/Ubuntu environments, TraySafe kiosk/mobile system support, and troubleshooting hardware/software integrations. 
 
An Account Manager must understand the underlying technology (servers, kiosks, cameras, Zebra printers, CUPS, and networking) to provide effective support. They collaborate across teams (Sales, Development, Engineering, Strategy) to grow the business, ensure high adoption rates, and resolve technical issues through troubleshooting, remote support, and client training.<h1 class="jobSectionHeader">
Primary Accountabilities:
</h1><h2 class="jobSectionHeader">Account Management &amp; Client Support</h2><ul><li>
Establish, develop, and maintain strong relationships with designated clients.</li><li>
Provide Level 1 client support (Phone/Email); escalate technical issues to Sr. Account Manager/Engineering as needed.</li><li>
Facilitate Health Checks (business reviews) annually with clients to ensure adoption and identify areas for improvement.</li><li>
Document all client engagements in Salesforce CRM.</li></ul><h2 class="jobSectionHeader">
Client Onboarding:</h2><ul><li><h2 class="jobSectionHeader">
Facilitate the onboarding process of new clients within 90 days.</h2></li><li>
Configure TraySafe mobile and kiosk devices, including iPad/iPhone MedEx app setup.</li><li>
Provide remote webinar and on-site trainings for end users, technicians, and admins.</li><li>
Assist with network and device setup (static/DHCP IPs, CUPS printer setup, SSL, Ubuntu YAML networking configs).</li></ul><h2 class="jobSectionHeader">
Technical &amp; Systems Support:</h2><ul><li><h2 class="jobSectionHeader">
Troubleshoot Linux/Ubuntu-based TraySafe kiosks and servers, including:</h2><ul><li>
Network configurations (/etc/netplan, /etc/network/interfaces).</li><li>
CUPS printer configuration</li><li>
Zebra printer setup and calibration.</li><li>
Camera calibration, focus, replacement, and USB hub reconfiguration.</li></ul></li></ul><ul><li>
Perform soft coding/system file edits (YAML configs, host files, motherboard files, docker configs).</li><li>
Collaborate with engineering &ldquo;sweeper&rdquo; teams for escalated troubleshooting.</li></ul><h2 class="jobSectionHeader">
Healthcare Solutions Program Support:</h2><ul><li>
Perform UAT testing for software releases and hardware rollouts.</li><li>
Communicate feature requests to Product Owners.</li><li>
Support medication formulary and NDC setup in TraySafe.</li><li>
Assist with tray configuration, cart/location tracking, and expiration monitoring.</li></ul><h2 class="jobSectionHeader">
Administrative &amp; Reporting:</h2><ul><li>
Prioritize and manage multiple support tasks within defined SLAs.</li><li>
Run and schedule reports (e.g., tray expirations, recalls).</li><li>
Maintain accurate technical records for system configurations and troubleshooting.</li></ul><h2 class="jobSectionHeader">
Required Qualifications:</h2><ul><li>
Associate&rsquo;s degree (Bachelor&rsquo;s preferred) OR equivalent combination of training/experience.</li><li>
3&ndash;5 years of work experience in hospital pharmacy, SaaS technical support, or healthcare IT.</li><li>
Linux/Ubuntu administration experience (config files, terminal commands, docker management).</li><li>
Proficiency in network troubleshooting (static/DHCP, DNS, SSL certificates, VLANs).</li><li>
Experience with Zebra printers, CUPS, and healthcare device integration.</li><li>
Intermediate-level proficiency with Microsoft Office, Google Suite, Adobe.</li><li>
Familiarity with Salesforce CRM.</li><li>
Ability to translate technical concepts into non-technical language for clients.</li></ul>
At Inmar, we put people first and that means empowering our associates to thrive at every stage of life and career. Our comprehensive and competitive benefits package is thoughtfully designed to support a wide range of lifestyles and life stages.
Eligible associates have access to:<ul><li>
Medical, Dental, and Vision insurance</li><li>
Basic and Supplemental Life Insurance options</li><li>
401(k) retirement plans with company match</li><li>
Health Spending Accounts (HSA/FSA)</li></ul>
We also offer:<ul><li>
Flexible time off and 11 paid holidays</li><li>
Family-building benefits, including Maternity, Adoption, and Parental Leave</li><li>
Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning</li><li>
Wellness and Mental Health counseling services</li><li>
Concierge and work/life support resources</li><li>
Adoption Assistance Reimbursement</li><li>
Perks and discount programs</li></ul>
Please note that eligibility for some benefits may depend on your job classification and length of employment. Benefits are subject to change and may be governed by specific plan or program terms.
At Inmar, compensation reflects our belief in integrity, transparency, and the value of individual contributions. The hiring range for this position is:
58,762.13 - 97,936.88 USD Annual
The final offer may vary based on factors such as geographic location, job-related skills, education, certifications, work experience, and other relevant considerations.
Depending on the job level and role, it may include:<ul><li>
Annual discretionary bonuses through our Core Company Performance Bonus Plan</li><li>
Equity grants, sign-on bonuses, and other tailored incentive opportunities</li><li>
Additional discretionary compensation, such as:<ul><li>
Growing Revenue Incentives</li><li>
Corporate or VIP Bonuses</li><li>
Deferred compensation opportunities</li></ul></li></ul>
The actual annualized salary offered at the time of hire will be communicated in the candidate&rsquo;s offer letter. We remain committed to fairness and transparency across all locations. Where required, including for remote-eligible roles, local pay ranges are disclosed in accordance with applicable laws and regulations.
We are an Equal Opportunity Employer, including disability/vets.
Recruitment Fraud Notice: Recruitment fraud is an increasingly common scam where individuals pose as employers to offer fictitious job opportunities. Scammers sometimes impersonate Inmar recruiters on LinkedIn and other channels. We will never ask for payment or sensitive personal information during the hiring process. Verify any role on our official Workday Careers site and learn how to spot scams in our full notice.
This position is not eligible for student visa sponsorship, including F-1 OPT or CPT. Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.</div>

Client Account Representative

Global Tekmed Holdings

<div><div>COMPANY OVERVIEW</div>
<div>Global TekMed Holdings is dedicated to simplifying the intricate processes faced by Veterans through innovative technology and exceptional service. We take pride in honoring all Veterans by providing an unparalleled client experience and acting as their reliable partner in navigating complex procedures with skill and efficiency.</div>
<div></div><div>POSITION OVERVIEW</div>
<div>The ideal candidate will serve as a support pillar by handling inbound and outbound customer service calls and emails, responsive to Management&rsquo;s request, reviewing client medical records, filing audits, and other administrative duties. They will also check and respond to Microsoft Teams (&ldquo;Company Instant Message Software&rdquo;) and check &amp; reply to emails. The candidate must follow the Company's Standard Operating Procedures (&ldquo;SOP&rdquo;) and Best Practices. The candidate should have excellent organizational and communication skills, attention to detail, and be able to manage multiple tasks in a fast-paced environment.</div>
<div></div><div>SUPERVISORY RESPONSIBILITIES:</div>
<div>None</div>
<div></div><div>ESSENTIAL DUTIES &amp; RESPONSIBILITIES:</div>
<ul><li>Answer and respond to inbound and outbound customer service calls and emails.</li>
<li>Conduct file audits to ensure accuracy and completeness of the records/documents.</li>
<li>Download/upload documents to the CRM platform.</li>
<li>Respond quickly and efficiently to third-party contractors.</li>
<li>Review and Organize Medical Records</li>
<li>Other administrative duties as assigned.</li>
</ul><div>KNOWLEDGE, SKILLS, &amp; ABILITIES:</div>
<ul><li>Possess visual capability and digital dexterity to operate a computer and other standard office equipment.</li>
<li>Make fine visual distinctions upon proofreading written documents and viewing information on a computer screen.</li>
<li>Communicate clearly and effectively in person and in writing.</li>
<li>Digital dexterity to assemble, retrieve and replace files.</li>
<li>Communicate by telephone.</li>
<li>Endure prolonged periods of sitting.</li>
<li>Speak clearly and articulate messages.</li>
</ul><div>EDUCATION &amp; EXPERIENCE:</div>
<ul><li>1+ year(s) of experience in customer service, administrative support, or related field.</li>
<li>Excellent communication and organizational skills</li>
<li>Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)</li>
<li>Knowledge of CRM software is a plus.</li>
<li>Ability to multitask and manage multiple priorities in a fast-paced environment.</li>
<li>Detail-oriented and proofreading skills.</li>
<li>Excellent phone etiquette</li>
<li>Able to work independently and meet deadlines.</li>
<li>Ability to sit at a computer for prolonged periods of time.</li>
<li>Ability to operate a computer and/or laptop through proficient typing, clicking, and viewing a monitor for extended periods.</li>
<li>Must be adaptable and willing to take constructive criticism.</li>
</ul><div>PHYSICAL REQUIREMENTS &amp; WORK ENVIRONMENT:</div>
<ul><li>Prolonged periods of standing or sitting at a desk and working on a computer.</li>
<li>Must be able to lift up to 15 pounds at times.</li>
</ul><div>BENEFITS:</div>
<ul><li>401(k) Plan</li>
<li>Medical Insurance</li>
<li>Paid Holidays</li>
<li>Paid Time off</li>
</ul><div>We are an Equal Opportunity Employer</div>
<div>Global TekMed Companies (GTM) is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, marital status, veteran status, or any other applicable legally protected status or characteristic.</div></div><div></div>

Client Support Representative

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