client resolution specialist

Kiavi

<div>Kiavi is one of the nation's largest private lenders to residential real estate investors (REIs). We harness the power of data &amp; technology to offer our customers a simpler, more reliable, and faster way to access the capital they need to scale their businesses.

Formerly known as LendingHome, we're committed to helping REIs revitalize the approximately $25 trillion worth of aged U.S. housing stock to provide move-in ready homes and rental housing for millions of Americans across the country.

Combining our technology and industry expertise, Kiavi has grown to a team of over 500 and has won many awards over the years including Forbes Fintech 50, Finovate Awards, Best Digital Mortgage Platform, Fast Company's Most Innovative Companies, and many more.
<ul>
<li>Loans Funded: $30 billion in loans funded</li>
<li>Homes financed: 100,000+ projects funded for our customers across the country</li>
<li>Geography: 49 states + D.C. where we lend to REIs so they can revitalize neighborhoods</li>
<li>Employees: Over 500 employees with competitive benefits and perks</li>
</ul>
This position can be based remotely in any of our approved hiring regions. Our hybrid distributed workforce philosophy allows us to find the best talent in the country and build diverse teams, while allowing our colleagues to work from the location that works best for them.

Identity Verification Notice: To ensure the security and integrity of our hiring process, all candidates are required to complete a secure identity verification. This process uses biometric and device validation to confirm identity and liveness. All data is handled securely in accordance with our privacy policy.

The Role

The Kiavi Special Servicing Team is the primary point of contact for our customers after a loan is approved. Our goal is to provide the best mortgage experience for our customers and keep them coming back. As an Asset Resolution Specialist (ARS) with Kiavi you will be the point of contact for customers who need workout assistance on their loan(s). You'll use strong negotiation and customer service skills to assist customers through workout plans to bring loans current and/or avoid default. You are also able to understand investor guidelines for mortgage modifications and explain these guidelines in a clear manner with customers.

Responsibilities
<ul>
<li>The ARS manages a portfolio of loans in default and implements loss mitigation strategies, reviews and validates documents, and answers technical foreclosure questions from borrowers</li>
<li>Analyzes work-out options based on financial impact for delinquent loans, including foreclosure, short sale, reinstatement, deed in lieu and delivers a proposal for the option that yields the best return for the investor</li>
<li>Works closely with our investors to negotiate loss mitigation strategies</li>
<li>Sets clear expectations with borrowers and other involved parties about loan status and communicating possible difficult decisions up to the final resolution</li>
<li>Manage relationships with internal departments and with business partners</li>
<li>Ensures all updates, analyses, and decisions are administered/tracked in the appropriate systems</li>
<li>Generates ideas for improvement or increased efficiency and supports the implementation of new ideas and initiatives</li>
<li>Responsible for periodic and ad-hoc reporting</li>
</ul>
Qualifications
<ul>
<li>Minimum of 2 years of mortgage experience</li>
<li>Bachelor's degree</li>
<li>Exemplary communication skills, both written and spoken</li>
<li>Must have the ability to guide customers and investors through the retention and/or liquidation process and navigate on their behalf</li>
<li>General knowledge about the entire loss mitigation process</li>
<li>Self-starter with the ability to independently work a pipeline effectively</li>
</ul>
Kiavi takes a market-based approach to pay, and pay may vary depending on your location. The expected annualized base pay range for this full-time role to be performed remotely is $45,000 to $67,000 plus $6,000 bonus plus benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries. Within the range, the successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. Your recruiter can share more about the specific base pay range for your preferred location during the hiring process. Please note that the pay range listed above reflects the base salary only, and does not include the target value of bonus or benefits. 


Benefits and Perks
<ul>
<li>Medical, Dental, and Vision Insurance: Kiavi offers free employee-only coverage for medical, dental, and vision plans. Dependents receive a heavily discounted premium, competitively placed in the 90th percentile for cost.</li>
<li>Health Savings Account (HSA): For those enrolled in a High Deductible Health Plan (HDHP), Kiavi provides an annual employer contribution to HSAs: $1,000 for individual coverage and $2,000 for dependents.</li>
<li>Disability and Life Insurance: Immediate access to short-term and long-term disability insurance, as well as group life and AD&amp;D insurance, with coverage at 1x annual salary.</li>
<li>Remote Work Policy: Kiavi supports working remotely for day to day activities for most roles and occasionally may ask employees to gather in person for key meetings, training, team building etc. For remote workers, Kiavi offers a one-time office setup reimbursement of up to $500 and a monthly $85 stipend for internet and phone expenses. For in-office workers, Kiavi offers employer contributions to commuter benefits account, either for parking or public transportation.</li>
<li>Flexible Time Off: Employees are empowered to manage their own time off, with no strict limits, as long as it's approved by their manager.</li>
<li>Paid Leaves: Up to 8 weeks of paid leave for medical or caregiver purposes, and 12 weeks of paid maternity/paternity leave. Short-term disability leave is also available for birthing mothers.</li>
<li>401(k) &amp; Company Match: A 401(k) plan managed by Fidelity, with Kiavi matching 100% of contributions up to 3% of compensation or $8,000 (whichever is less). All employer contributions are immediately vested.</li>
</ul>
Protect yourself from recruitment scams:
<ul>
<li>If you are offered an interview or a role with Kiavi, this will be communicated with you through email, via an official email address ending in @kiavi.com or @lendinghome.com.</li>
<li>You will never be asked for payments of any kind during the process.</li>
<li>We also never communicate with candidates via Whatsapp at any point during the recruitment process.</li>
<li>We won't ask for personal information or data via text message. If you have any concerns regarding how genuine a text message is, please contact your recruiter.</li>
<li>You can find our official Kiavi careers page here. We advise you to check that the page details and website addresses match if you have any concerns.</li>
</ul><h5 class="jobSectionHeader">Kiavi is an Equal Opportunity Employer 
San Francisco Fair Chance Ordinance Police Code, Article 49
</h5><h5 class="jobSectionHeader">We use E-Verify to confirm the identity and employment eligibility of all new hires.</h5></div>

Asset Resolution Specialist

NuStart Consulting

<div>Position: Claims Resolution Representative (DME)

Overview

The Claims Resolution Representative is responsible for identifying, correcting, and resolving DME claims that were billed inaccurately due to coding errors, payer discrepancies, or incorrect insurance information. This role ensures claims are properly corrected, rerouted to the appropriate payer, and successfully reimbursed. Complex denials requiring further review are escalated to the Appeals team.

Key Responsibilities
<ul><li>Analyze claims to determine root cause of misrouting or denial (e.g., incorrect payer, coding errors, eligibility issues)</li></ul>
<ul><li>Verify and update patient insurance information, including coordination of benefits (COB)</li></ul>
<ul><li>Review and validate coding accuracy (ICD-10, HCPCS, CPT as applicable)</li></ul>
<ul><li>Correct claim errors and ensure all required documentation is in place prior to resubmission</li></ul>
<ul><li>Resubmit corrected claims to the appropriate payer in a timely and accurate manner</li></ul>
<ul><li>Identify trends or recurring issues in claim errors and contribute to process improvement</li></ul>
<ul><li>Monitor claim status post-resubmission and follow up on pending or unresolved claims</li></ul>
<ul><li>Escalate complex denials or unresolved issues to the Appeals team as appropriate</li></ul>

Qualifications
<ul><li>Previous experience in within DME preferably with Surgical Dressings, Ostomy, Urological, Tracheostomy, etc.)</li></ul>
<ul><li>Strong understanding of Medicare guidelines, LCDs, and compliance requirements</li></ul>
<ul><li>Proficiency with medical billing systems and electronic claims submission platforms</li></ul>
<ul><li>Working knowledge of ICD-10, HCPCS, and CPT coding</li></ul>
<ul><li>Familiarity with CMS-1500 (professional claims)</li></ul>
<ul><li>Understanding of payer guidelines, claim frequency codes, and resubmission processes</li></ul>
<ul><li>High attention to detail with strong organizational and problem-solving skills</li></ul>
<ul><li>Strong communication skills and ability to work independently and within a team</li></ul>
<ul><li>Experience with Brightree is highly preferred</li></ul>
<ul><li>Minimum typing speed of 60 WPM</li></ul></div>

Claims Resolution Specialist

Eposmatic (Pvt) Ltd

Job Title: Support &amp; Data Entry SpecialistLocation: IslamabadJob Type: Full-TimeDepartment: Customer SupportAbout Us:EPOSMATIC is a rapidly growing restaurant management software company serving hundreds of restaurants across Pakistan &amp; UAE. We are looking for a Support &amp; Data Entry Specialist to join our Islamabad team and play a vital role in ensuring smooth client operations and backend support.Key Responsibilities:<ul><li>Provide first-level support to customers via call and WhatsApp.</li><li>Handle software-related queries and guide customers through issue resolution.</li><li>Ensure data integrity and timely updates for restaurant menus, pricing, staff, etc.</li><li>Follow up with clients post-resolution to ensure satisfaction and issue closure.</li></ul>Requirements:<ul><li>Minimum Bachelor&rsquo;s degree.</li><li>Proven experience in customer support or data entry roles preferred.</li><li>Strong computer skills (MS Excel, Google Sheets, data entry platforms).</li><li>Good communication skills in English and Urdu (spoken &amp; written).</li><li>Ability to handle multiple tasks and work in a fast-paced environment.</li><li>Detail-oriented with excellent organizational skills.</li><li>Team player with a proactive and positive attitude.</li></ul>Working Days: Monday to SaturdayTimings: 8:30 AM &ndash; 5:30 PMLocation: IslamabadHow to Apply:Interested candidates can send their CVs to &quot;hr@eposmatic.com&quot;with the subject line &ldquo;Support &amp; Data Entry Specialist - Islamabad&rdquo;.Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Support & Data Entry Specialist

ebs ameri

We are seeking a detail-oriented and proactive Customer Support Specialist with 1&ndash;2 years of experience in Medical Billing/Accounts Receivable (AR). The ideal candidate will have strong knowledge of U.S. medical billing processes, along with hands-on experience using billing software and insurance portals. Key Responsibilities:<ul><li>Communicate effectively with billing clients via calls, emails, and meetings</li><li>Act as a bridge between clients and the internal team to ensure smooth operations</li><li>Report client issues and concerns to the internal team and ensure timely resolution</li><li>Communicate internal updates or concerns to clients and follow up for resolution</li><li>Manage and lead client meetings to discuss reports, performance, and ongoing issues</li><li>Maintain accurate documentation of client interactions and issue tracking</li></ul>Requirements:<ul><li>1&ndash;2 years of experience in Medical Billing/AR (U.S. healthcare system preferred)</li><li>Strong understanding of billing workflows, insurance claims, and denial management</li><li>Familiarity with medical billing software and insurance portals</li><li>Excellent verbal and written communication skills</li><li>Ability to multitask, prioritize, and manage client expectations effectively</li><li>Strong problem-solving and coordination skills</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs120,000.00 per monthWork Location: In person

Customer Support Specialist – Medical Billing / AR

Brock & Scott, PLLC

Earn $1,500+ per month in bonuses! Mostly inbound leads Grow your career with training and advancement opportunitiesAre you a motivated go-getter ready to make an impact?We&rsquo;re looking for energetic, results-driven individuals to join our collections team. Many people from a variety of backgrounds have succeeded in this role, so you don&rsquo;t need prior collections experience just a high school diploma, a positive attitude, and a drive to succeed.What You&rsquo;ll Do:<ul><li>Help consumers resolve accounts via phone, email, and mail</li><li>Handle inbound calls and assist with questions and payments</li><li>Track all communications and keep accurate account records</li><li>Recommend next steps and generate repayment documents when needed</li></ul>What We&rsquo;re Looking For:<ul><li>Clear, professional communication skills</li><li>Strong problem-solving and customer service abilities</li><li>Ability to work independently and meet goals</li><li>High school diploma or GED</li></ul>Why You&rsquo;ll Love It Here:<ul><li>Base Pay: $18.00/hour with no draw against your base</li><li>Bonus Potential: $1,500+ per month for on-target performers (performance-based; tied to goals and attendance)</li><li>Collaborative, supportive team environment</li><li>Career growth opportunities in a stable, growing company</li></ul>Ready to earn what you&rsquo;re worth and grow your career? Apply today!Job Type: Full-timePay: From $18.00 per hourBenefits:<ul><li>401(k)</li><li>AD&amp;D insurance</li><li>Dental insurance</li><li>Disability insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>On-the-job training</li><li>Opportunities for advancement</li><li>Paid sick time</li><li>Paid time off</li><li>Paid training</li><li>Referral program</li><li>Vision insurance</li></ul>Work Location: In person

Collector / Resolution Specialist

FloMed Infusion Services LLC

<div>Description:

FloMed Infusion is an outpatient infusion clinic offering Medical Infusions and Injections in a relaxing ambulatory environment. For more specifics on what we do and who we are, please review our website https://flomedinfusion.com/
We are seeking an experienced Insurance Payor Collections Specialist. This role emphasizes precision in reviewing and evaluating insurance denials or returned claims. The candidate must effectively communicate with insurance companies and clients using a resolution-focused approach. Such communication should be guided by acquired knowledge, insurance carrier guidelines, company policies and procedures, as well as thorough research and collection efforts. Alongside claim follow-ups, the collection specialist will also be responsible for sending medical records and drafting appeals for denied claims to insurance companies.<ul><li>
Deliver exceptional customer service to clients while maintaining strict adherence to HIPAA privacy and confidentiality standards.</li><li>
Precisely and comprehensively document all relevant information and follow-up actions in the electronic records system.</li><li>
Monitor and follow up on processed claims to ensure timely and accurate payment to the agency.</li><li>
Collaborate directly with insurance payers to confirm client eligibility and determine financial responsibility, including co-pays, deductibles, co-insurance, and out-of-pocket maximums.</li><li>
Pursue follow-up actions on insurance denials, including initiating appeals and requesting reconsiderations as appropriate.</li><li>
Support all billing-related tasks and responsibilities tied to both insurance and client invoicing, as needed.</li><li>
Investigate rejected insurance claims thoroughly and take appropriate action to reprocess or appeal denied or underpaid claims.</li><li>
Detect and analyze patterns in claim denials, escalating persistent payment delays or systemic issues to senior management.</li><li>
Communicate with insurance companies to resolve outstanding account balances and expedite claim resolution.</li></ul>
Requirements:
<ul><li>Proven experience in medical collections or accounts payable/receivable is preferred.</li><li>
Strong understanding of financial concepts, accounting principles, and revenue cycle management.</li><li>
Excellent phone etiquette with the ability to communicate effectively with clients.</li><li>
Proficiency in financial software and accounting software for managing accounts.</li><li>
Knowledge of debits, credits, and account analysis is essential.</li><li>
Strong math skills for calculating payments, balances, and adjustments.</li><li>
Ability to work independently while managing multiple accounts efficiently.</li><li>
A commitment to maintaining confidentiality and compliance with industry regulations. Join our team as a Collection Agent where your skills will contribute significantly to our financial health while helping clients navigate their payment responsibilities.</li></ul>
Job Type: Full-time
Benefits:
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Experience:
collections: 1 year (Required)
Ability to Commute:
Delray Beach, FL 33446 (Required)</div>

Billing Specialist

CCMSI

Overview: Position Title: Workers' Compensation Claim Specialist Location: Concord, CA (reporting remotely) Schedule: 8:00am - 4:30pm Salary Range: $85,000-$98,000 (depending on experience) Build Your Career With Purpose at CCMSI At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success. We don&rsquo;t just process claims&mdash;we support people. As the largest privately owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work&reg;, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day. Job Summary We are seeking a driven and compassionate Workers&rsquo; Compensation Claim Specialist to join our team and make a meaningful impact in the lives of injured workers. In this role, you will take ownership of multiple accounts by &mdash;leading investigations, determining compensability, and guiding each case toward a fair and timely resolution. This position offers the opportunity to grow your technical expertise and can serve as an advanced development path for future supervisory or management roles. As a Claim Specialist, you play a vital role in delivering the high‑quality service our clients count on and upholding CCMSI&rsquo;s commitment to excellence. Responsibilities: When we hire Workers&rsquo; Compensation Adjusters at CCMSI, we look for detail‑driven problem‑solvers who balance empathy with sound judgment, navigate complex regulations with confidence, and deliver fair, timely outcomes that support injured workers and strengthen client trust. Investigate, evaluate and adjust claims in accordance with established claim handling standards and laws. Establish reserves and/or provide reserve recommendations within established reserve authority levels. Review, approve or provide oversight of medical, legal, damage estimates and miscellaneous invoices to determine if reasonable and related to designated claims. Negotiate any disputed bills or invoices for resolution. Authorize and make payments of claims in accordance with claim procedures utilizing a claim payment program in accordance with industry standards and within established payment authority. Negotiate settlements in accordance within Corporate Claim Standards, client specific handling instructions and state laws, when appropriate. Assist in the selection, referral and supervision of designated claim files sent to outside vendors. (i.e. legal, surveillance, case management, etc.) Review and maintain personal diary on claim system. Assess and monitor subrogation claims for resolution. Compute disability rates in accordance with state laws. Effective and timely coordination of communication with clients, claimants and other appropriate parties throughout the claim adjustment process. Provide notices of qualifying claims to excess/reinsurance carriers. Compliance with Corporate Claim Handling Standards and special client handling instructions as established. Qualifications: Required: 5+ years of Workers&rsquo; Compensation claims handling experience, including full claim investigation, evaluation, and resolution. Responsiveness to internal and external client needs. Strong analytical and negotiation abilities. Knowledge of all lower‑level claim position responsibilities. Adjuster&rsquo;s license may be required based on jurisdiction. Nice to Have: Bilingual (Spanish) proficiency &mdash; highly valued for communicating with claimants, employers, or vendors, but not required. Bachelor's degree is preferred but not required Professional designations such as AIC, ARM, or CPCU are preferred but not required Why You&rsquo;ll Love Working Here 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP) Career growth: Internal training and advancement opportunities Culture: A supportive, team-based work environment How We Measure Success At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by: Quality claim handling &ndash; thorough investigations, strong documentation, well-supported decisions Compliance &amp; audit performance &ndash; adherence to jurisdictional and client standards Timeliness &amp; accuracy &ndash; purposeful file movement and dependable execution Client partnership &ndash; proactive communication and strong follow-through Professional judgment &ndash; owning outcomes and solving problems with integrity Cultural alignment &ndash; believing every claim represents a real person and acting accordingly This is where we shine, and we hire adjusters who want to shine with us. Compensation &amp; Compliance The posted salary reflects CCMSI&rsquo;s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay. CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents. Visa Sponsorship: CCMSI does not provide visa sponsorship for this position. ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process. Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations. Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws. Our Core Values At CCMSI, we believe in doing what&rsquo;s right&mdash;for our clients, our coworkers, and ourselves. We look for team members who: Lead with transparency We build trust by being open and listening intently in every interaction. Perform with integrity We choose the right path, even when it is hard. Chase excellence We set the bar high and measure our success. What gets measured gets done. Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own. Win together Our greatest victories come when our clients succeed. We don&rsquo;t just work together&mdash;we grow together. If that sounds like your kind of workplace, we&rsquo;d love to meet you. #EmployeeOwned #GreatPlaceToWorkCertified #CCMSICareers #WorkersCompensation #CaliforniaJobs #InsuranceCareers #ESOP #IND123 #ClaimsAdjuster #LI-Remote

CA Work Comp Adjuster

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