client retention specialist

Key Family of Companies

<div>Senior Connection is looking for a customer‑focused Medicare Retention Specialist to support our existing clients, help them evaluate their Medicare coverage, and ensure they continue to receive exceptional service year after year. This rewarding role helps keep our clients informed, engaged, and confident in their healthcare decisions. A valid Indiana Life and Health license is required. This full-time position is based in our Evansville, IN office and includes a full benefits package along with commission and bonus opportunities. 
Position Summary: The Medicare Retention Specialist is responsible for supporting and retaining existing Medicare clients by delivering exceptional service, conducting ongoing plan reviews, and proactively identifying opportunities to improve client coverage satisfaction. The specialist assists clients with evaluating Medicare Advantage, Supplement, and Prescription Drug Plan (PDP) options and facilitates applications for new coverage when appropriate.<h2 class="jobSectionHeader">
What You'll Do:</h2><ul><li>
Build relationships with existing Medicare clients through ongoing outreach and exceptional service.</li><li>
Review clients' current Medicare plans and help them evaluate new or alternative coverage options.</li><li>
Assist clients with Prescription Drug Plan (PDP) reviews and annual plan updates.</li><li>
Support clients through enrollment processes during AEP, OEP, and Special Enrollment Periods.</li><li>
Track and report key retention metrics and client engagement activities.</li><li>
Identify potential retention risks and share insights with leadership.</li><li>
Partner with sales agents by managing client service needs so they can focus on new business.</li></ul><h2 class="jobSectionHeader">
A Day in the Life:</h2>
Each day you'll connect with current clients-by phone, email, or scheduled appointments-to review their coverage, answer questions, and help them feel supported. You'll complete plan reviews, document interactions in our systems, and work closely with the sales team to ensure clients receive the ongoing care and attention they deserve. It's a role where relationship‑building, problem‑solving, and making someone's day all come standard.<h2 class="jobSectionHeader">
What Success Looks Like:</h2><ul><li>
High Client Satisfaction: Clients feel supported, informed, and valued, resulting in strong satisfaction scores and positive feedback.</li><li>
Improved Retention Rates: A measurable increase in the percentage of clients renewing or maintaining their Medicare plans year over year.</li><li>
Proactive Engagement: Consistent and timely outreach to all assigned clients, including completion of annual plan reviews and drug plan assessments.</li><li>
Effective Issue Resolution: Client concerns and coverage questions are addressed quickly and accurately.</li><li>
Strong Collaboration: Sales agents experience reduced administrative load, allowing them to remain focused on new business, while the retention specialist ensures existing clients receive exceptional service.</li></ul><h2 class="jobSectionHeader">
About Senior Connection</h2>
For more than 35 years, Senior Connection has proudly served Medicare beneficiaries throughout the Evansville community and around the country. We are a locally rooted agency built on trust, personal relationships, and a commitment to helping clients navigate their healthcare choices with confidence. Our team is dedicated to providing knowledgeable guidance and friendly, reliable support-because to us, our clients are family.
Learn More: https://seniorconnectionbenefits.com/</div>

Medicare Retention Specialist

Mastermind.com

<div>
 
 
 Customer Support &amp; Retention Specialist &ndash; Mastermind.com
 
 
 
 
 
 
 
 Location
 
 : Remote in the United States (Phoenix, AZ / West Coast preferred)
 
 
 
 Schedule
 
 : Full-time | Monday&ndash;Friday | 11:00 AM &ndash; 7:00 PM PST (40 hours/week)
 
 
 
 Compensation
 
 : $20/hour
 
 
 
 Contract Duration
 
 : 6 months (1099 - with potential to move to W2)
 
 
 
 
 
 To Apply: Please review the entire job description and follow the application instructions under the HOW TO APPLY section.
 
 
 
 
 
 
 
 ABOUT MASTERMIND.COM
 
 
 
 
 
 
 
 Mastermind.com, co‑founded by Tony Robbins and Dean Graziosi, is the #1 platform for entrepreneurs and experts who want to market and monetize their knowledge. Our mission is to help people transform what they know into businesses that create impact, income, and freedom.
 
 
 
 
 
 Through world‑class education, coaching, and events, we serve a global community of entrepreneurs who are actively building businesses and transforming their lives.
 
 
 
 
 
 
 
 THE ROLE
 
 
 
 
 
 
 
 As a
 
 Customer Support &amp; Retention Specialist
 
 , you&rsquo;ll be on the front lines of the customer experience &mdash; serving a global community of entrepreneurs who are actively working to grow their businesses and transform their lives through Mastermind programs.
 
 
 
 
 
 You&rsquo;ll help customers navigate their journey inside our ecosystem by resolving questions, removing friction, and ensuring they stay engaged and supported as they move through our programs and events.
 
 
 
 
 
 This role requires a
 
 high-functioning, service-driven professional
 
 who takes real pride in helping customers succeed. You&rsquo;re someone who naturally looks for solutions, communicates with clarity and empathy, and shows up with a strong sense of ownership over every interaction.
 
 
 
 
 
 We&rsquo;re looking for people who care deeply about delivering an exceptional customer experience &mdash; not because they have to, but because service is part of who they are. The best people in this role thrive in fast-paced environments, stay calm when things get busy, and take satisfaction in solving problems and supporting customers at pivotal moments in their journey.
 
 
 
 
 
 
 
 
 
 
 WHAT YOU&rsquo;LL DO
 
 
 
 
 
 
 
 
 Deliver Exceptional Customer Support
 
 
 <ul>
 <li>
 Provide multi‑channel customer support via email, phone, live chat, and text
 </li>
 <li>
 Assist customers with account access, billing questions, and product navigation
 </li>
 <li>
 Troubleshoot technical issues and guide customers through solutions
 </li>
 <li>
 Support customers throughout their program journey inside the Mastermind platform
 </li>
 </ul>
 
 
 
 
 
 Support Customer Retention
 
 
 <ul>
 <li>
 Engage with customers who are experiencing challenges or considering cancellation
 </li>
 <li>
 Provide empathetic, solutions‑focused conversations that help customers stay engaged
 </li>
 <li>
 Escalate complex cases to appropriate internal teams when needed
 </li>
 <li>
 Assist customers with failed payments, billing issues, and account balance resolutions
 </li>
 <li>
 Work with customers to resolve outstanding balances and maintain active program access
 </li>
 </ul>
 
 
 
 
 
 Support High‑Impact Events &amp; Launches
 
 
 <ul>
 <li>
 Provide real‑time support during major virtual events and program launches
 </li>
 <li>
 Assist participants with technical access and program navigation
 </li>
 <li>
 Maintain calm, responsive communication during high‑volume support periods
 </li>
 <li>
 Partner with internal teams across sales, support, and product to ensure a seamless customer experience.
 </li>
 </ul>
 
 
 
 
 
 Maintain Accurate Documentation
 
 
 <ul>
 <li>
 Log all customer interactions within CRM or support systems
 </li>
 <li>
 Document key insights and follow‑ups to ensure continuity of support
 </li>
 <li>
 Surface recurring issues and customer feedback to internal teams
 </li>
 </ul>
 
 
 
 
 
 WHAT YOU BRING
 
 
 
 
 
 
 Required:
 
 <ul>
 <li>
 1&ndash;3 years of experience in customer support, customer success, or retention
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Ability to stay calm and solutions‑focused under pressure
 </li>
 <li>
 Ability to navigate
 
 difficult customer conversations and retention situations
 
 </li>
 <li>
 Excellent organizational skills and attention to detail
 </li>
 <li>
 Comfort managing multiple conversations across channels simultaneously
 </li>
 <li>
 Self‑directed and able to work independently within a remote team
 </li>
 </ul>
 
 
 
 
 Preferred:
 
 <ul>
 <li>
 Experience supporting high‑volume customer environments
 </li>
 <li>
 Familiarity with CRM or support tools such as HubSpot, Zendesk, Helpscout, or similar
 </li>
 <li>
 Experience supporting online education platforms, SaaS products, or digital communities
 </li>
 </ul>
 
 
 
 
 Candidates located in Phoenix, AZ or the West Coast are preferred due to schedule alignment, though remote candidates across the U.S. will be considered.
 
 Candidates must be located in PST, MST, or CST time zones.
 
 
 
 
 
 
 
 
 WHY THIS ROLE
 
 
 
 
 
 
 
 If you&rsquo;re someone who is
 
 energized by helping people succeed
 
 , thrives in fast-moving environments, and takes pride in delivering exceptional customer experiences &mdash; this role was built for you.
 
 
 
 
 
 We&rsquo;re looking for people who:
 
 
 
 
 <ul>
 <li>
 Naturally show up with empathy, clarity, and responsiveness in customer interactions
 </li>
 <li>
 Take pride in solving problems quickly and thoroughly
 </li>
 <li>
 Stay calm and resourceful in high-volume or event-driven environments
 </li>
 <li>
 Believe great customer support is about serving first, building trust, and helping customers win
 </li>
 <li>
 Find real satisfaction in being a reliable, solutions-oriented presence for customers
 </li>
 </ul>
 
 
 
 
 
 If you want to grow with a brand focused on entrepreneurship, personal growth, and real transformation, we&rsquo;d love to hear from you.
 
 
 
 
 
 
 
 📬
 
 HOW TO APPLY
 
 
 
 
 
 
 
 Email the following to
 
 andres@mastermind.com
 
 with the subject line:
 
 
 
 &ldquo;Customer Support &amp; Retention Specialist &ndash; [Your Name]&rdquo;
 
 
 
 
 
 
 
 
 Please include in your email:
 
 
 
 
 
 1️⃣ Resume
 
 
 
 Highlight relevant experience in customer support, retention, customer success, or other customer‑facing roles.
 
 
 
 
 
 
 2️⃣ Written Response (1&ndash;2 pages max)
 
 
 
 Please respond thoughtfully to all three prompts below:
 
 
 
 
 <ol>
 <li>
 
 
 Customer Support Experience
 
 
 
 &ndash; Describe your experience working in customer support or customer success environments. What types of products or services did you support, which channels did you manage (email, phone, chat, etc.), and what did a typical support volume look like during a normal shift?
 
 </li>
 <li>
 
 
 Customer Retention Scenario
 
 
 
 &ndash; Imagine a customer reaches out saying they&rsquo;re frustrated with a program and are considering canceling. How would you approach the conversation to understand the issue, resolve the underlying problem, and help the customer stay engaged if possible?
 
 </li>
 <li>
 
 
 Role Fit
 
 
 
 &ndash; Briefly explain what interests you about supporting customers through their journeys within a mission-driven company like Mastermind that serves entrepreneurs.
 
 </li>
 <li>
 
 
 Availability
 
 
 
 &ndash; Please share the city and state where you are currently based and working from, confirm your availability to work Monday&ndash;Friday from 11am&ndash;7pm PST, and
 
 </li>
 </ol>
 
 
 
 
 
 Final Note
 
 
 
 We review applications carefully. Clear, thoughtful responses matter more than polished buzzwords. If this role resonates with how you naturally show up, we encourage you to apply.
 
 
 
</div>

Customer Support Retention Specialist

Nonprofit Megaphone

Are you experienced in sales and client retention but ready to work with mission-driven nonprofits instead of traditional corporate accounts? Nonprofit Megaphone is a remote, home-based company with a paid hands-on training program to amplify nonprofit voices! Nonprofit Megaphone empowers organizations to expand their reach and impact by assisting them in obtaining and effectively managing the Google Ad Grant. Through this grant, nonprofits are able to share their stories with a wider global audience. Our team was recently recognized by Inc. Magazine on the Inc. 500 List as one of the fastest-growing companies in America.At Nonprofit Megaphone, our team is 100% remote, so we are one of the few companies where working from home is the rule, not the exception. Because we are remote, we take team culture very seriously. We love chatting with each other over Slack, our internal instant messaging system, and we get together for an (optional) in-person retreat once a year. Nonprofit Megaphone also understands the need for portable and flexible careers and proudly supports military spouse employment through the Hiring Our Heroes #DiscoverTheTalent initiative.Position Specifics: Full-Time, W2, salaried position, Continental United States, 9:00-5:00 M-F within EST, CST, MST, PST time zones.Perks:<ul><li>Robust On The Job Training: With Nonprofit Megaphone&rsquo;s hands-on training you will learn new career skills, in-demand tech knowledge, and gain the confidence needed to transition and thrive in your career.</li><li>Earn While You Learn: During your first 90 days you&rsquo;ll be paid while you learn each new skill and technology.</li><li>Remote First Culture: We thrive in our remote environment and want you to as well. We spend time getting to know one another and building relationships both virtually and in person.</li><li>Growth: Nonprofit Megaphone recognizes great assets when we see them. Our employees have the ability to continue their learning and growth through annual and ongoing development.</li><li>Workplace Cohesion: We are a no drama llama environment and strive to build and support an atmosphere that is centered around inclusivity, honesty, drive, and transparency. As part of our commitment to fostering growth and collaboration, we also offer mentor hours once a week, provided by each member of our leadership team.</li><li>Choose Which Nonprofits You Work With: As our Sales Team brings in new nonprofits (you are not required to bring in leads), you get to rank which organizations you would like to work with. Although we can&rsquo;t make any promises, we are committed to ensuring you work with nonprofits you&rsquo;re passionate about.</li></ul>Compensation and Benefits:<ul><li>$70,000 annual base salary, reflecting the expectation of managing approximately 120 pro-equivalent accounts while maintaining strong retention and revenue performance. If an EAM successfully manages more than 120 accounts while maintaining quality standards, additional base pay adjustments may be available as the role evolves.</li><li>11 Federally Paid Holidays and unlimited PTO after 90 days of employment.</li><li>Soft-close week between Christmas Eve and New Year&rsquo;s Day, allowing you time to relax and recharge before the new year.</li><li>After completing paid training, you&rsquo;ll receive a minimum of $400/month in credit through ICHRA or $300/month through NPMPerks, which can be used for insurance or medical reimbursements. If you opt into ICHRA, we have a benefit guide to establish a Health Savings Account for healthcare savings!</li><li>IronGate&rsquo;s FICA Reduction Program available after 90 days.</li><li>A $500 starting balance in your Tech &amp; Wellness Stipend account upon successful completion of your 90-day review, followed by a recurring $20/month on your 1-year anniversary.</li><li>401k match after 1 year of service.</li><li>Commission incentives above your salaried pay and more! Opportunities for commission include maintaining and renewing client relationships, selling additional services, and bringing in new leads.</li></ul>Job Summary:The Executive Account Manager role involves managing a portfolio of nonprofit clients, leading all client-facing communication, and maintaining or increasing Monthly Recurring Revenue (MRR) through renewals, plan upgrades, and add-on services. You will be responsible for retaining and growing current client MRR by building strong relationships, clearly communicating value and ROI, proactively resolving concerns, and collaborating closely with internal teams to ensure client satisfaction and long-term partnerships.Key Responsibilities &amp; Duties:<ul><li>Manage client revenue: Retain and grow current client MRR by securing renewals, plan upgrades, add-ons, and price updates while maintaining an MRR change goal of &ge; $0.</li><li>Lead client communication: Serve as the primary point of contact for approximately 120 accounts, conducting Zoom calls, handling email communication, and providing ongoing support.</li><li>Drive renewals: Confidently communicate NPM&rsquo;s value and ROI, guide clients through renewal conversations, and secure prepaid renewals when appropriate.</li><li>Promote add-ons and services: Identify opportunities to sell additional services that align with client goals and clearly articulate their benefits.</li><li>Maintain high retention: Achieve and maintain at least 95% MRR retention to qualify for quarterly and annual retention incentives</li><li>Collaborate with Grants Specialists: Provide feedback on account performance, ensure alignment on client strategy, and strengthen overall client satisfaction.</li><li>Solve problems proactively: Address client concerns quickly and implement solutions that support retention and long-term success.</li><li>Take ownership of results: Monitor performance metrics, analyze trends, and make strategic decisions to protect and grow client revenue.</li><li>Work as a team: Communicate collaboratively with General Managers, Client Success team members, and leadership to maintain cohesion and excellence.</li><li>Meet deadlines: Complete tasks within established turnaround times to ensure exceptional service delivery.</li></ul>Qualifications:<ul><li>Sales experience: At least 1 year of experience in a sales or revenue-generating role is preferred. Experience in consultative sales, renewals, or upselling is a plus, but a strong desire to grow in a results-driven environment is essential.</li><li>Client retention and customer service experience: At least 1 year of experience maintaining client relationships, managing renewals, or supporting long-term customer partnerships is preferred. The ability to build trust and drive retention is key.</li><li>Client relationship management experience: At least 1 year of experience serving as a primary point of contact for clients or managing a portfolio of accounts is preferred. Strong relationship-building skills and ownership mentality are highly valued.</li><li>Tech-savvy mindset: Comfortable with computers, Google Docs, Google Sheets, and website structures, with a willingness to learn and adapt to new technologies.</li><li>Digital marketing experience (preferred): Familiarity with digital marketing concepts is a plus, but a willingness to learn is just as valuable.</li><li>Self-motivated and adaptable: Ability to work independently in a remote setting while quickly learning and applying new skills.</li><li>Exceptional communication skills: Strong command of the English language, including grammar, composition, and professional written and verbal communication.</li><li>Outstanding time management and organization: Ability to prioritize tasks effectively, manage multiple client needs simultaneously, and maintain accuracy under deadlines.</li><li>Client-focused approach: Dedicated to delivering high-quality service and positive experiences for clients.</li><li>Receptive to feedback: Open to constructive criticism and committed to continuous improvement.</li><li>Analytical thinker: Capable of assessing data and identifying key insights to enhance client success and account performance.</li><li>Collaborative and professional: Maintains a positive attitude, fosters strong client relationships, and contributes to a supportive team environment.</li><li>Detail-oriented and precise: Strong proofreading skills and keen attention to detail to ensure all communications are accurate.</li><li>Values-driven team member: Embodies and upholds NPM&rsquo;s core values: Growth Champion, Results, Always Honorable, No Drama (Llama), and Team Player.</li></ul>Tech Requirements:<ul><li>A quiet, distraction-free environment for calls and meetings, as you&rsquo;ll be engaged in communications the majority of the time.</li><li>A typing speed of 60+ words per minute.</li><li>Clear phone reception, a computer with a functional webcam, and a headset or headphones for optimal call quality, along with reliable internet connectivity.</li></ul>To apply for this role:Please submit your application through this form: https://forms.gle/T17KpcNFWEFwGdH88Important: All sections of the form must be completed for your application to be considered. Please do not apply via Indeed&mdash;while we love that you found us here, we manage all applications through our current system.Job Type: Full-timePay: From $70,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Paid time off</li><li>Professional development assistance</li></ul>Application Question(s):<ul><li>Did you submit your application through this form: https://forms.gle/T17KpcNFWEFwGdH88</li></ul>All sections of the form must be completed for you to move on to the next steps of the application process.Work Location: Remote

Executive Account Manager - Remote

Icon Group of Companies

Icon Global (Private) Limited is seeking a Customer Retention Executive to play a key role in nurturing client relationships, improving satisfaction levels, and ensuring long-term loyalty.Role OverviewAs part of our team, you will be the primary point of contact for existing customers, focused on creating positive experiences, resolving concerns, and uncovering opportunities for growth. Your efforts will directly contribute to reducing customer churn and maximizing client value.Responsibilities: Foster lasting relationships with current clients to strengthen loyalty and encourage repeat business. Respond to customer concerns and inquiries across phone, email, and chat with empathy and professionalism. Identify at-risk customers through behavioral insights and implement tailored retention strategies. Promote additional products and services through upselling and cross-selling initiatives. Maintain up-to-date and accurate records in CRM systems (Zoho CRM experience is advantageous). Work closely with Sales, Marketing, Accounts, and Logistics teams to resolve issues and enhance customer experiences.Qualifications:Bachelor&rsquo;s or Master&rsquo;s degree in Marketing, Business Administration, or a related discipline. 2+ years of proven experience in customer retention, client management, or customer service. Strong interpersonal, negotiation, and conflict-resolution skills. Proficiency with CRM tools (Zoho CRM preferred).Timings: 5 PM - 2 AM (Monday - Friday) Location: DHA Phase 2, Extension. Job Type: Full-time (On-site) Position Salary: Market CompetitiveOther Perks &amp; Benefits:Medical Insurance Provident Fund Paid Leaves Leaves Encashment Annual BonusNo. of positions available: 05Apply now: Send your resume to hr@icon.com.pk with the subject line &ldquo;Application for Customer Retention Executive&rdquo;Job Type: Full-timeWork Location: In person

Customer Retention Executive

Fitch Solutions

<div><div><div><div><div>Requisition ID: 49616
</div></div></div></div><div><div><div><div>Business Unit: Fitch Solutions
</div></div></div></div><div><div><div><div>Category: Marketing &amp; Communications
</div></div></div></div><div><div><div><div>Location:
New York, NY, US
</div></div></div></div><div><div><div><div>Date Posted: Mar 13, 2026
</div></div></div></div><div></div><div><div><div><div>Fitch Solutions is a leading provider of insights, data and analytics. It informs investment strategies, strengthens risk management capabilities and helps identify strategic opportunities. Its analysts, lawyers, journalists and economists offer in-depth views on credit markets/risk and individual credits, ESG, developed and emerging markets, and industry sectors. Fitch Solutions is part of Fitch Group, a global leader in financial information services with operations in over 30 countries. Fitch Group is owned by Hearst. 


Step into a role on the Fitch Solutions Commercial Team, where your talent for fostering client relationships meets unparalleled opportunities for professional development and visibility in the financial market intelligence space. Joining us means immersing yourself in a dynamic, fast-paced environment, supported by the strong foundation of a leading financial services group. Our diverse portfolio of powerful brands and products showcases our commitment to collaboration and innovation, proving that we are stronger together. With numerous opportunities for growth and a culture that celebrates every success, the Fitch Solutions Commercial Team is where your career can thrive and you can make a meaningful impact. 


Want to learn more about a career on our commercial team? Visit our careers page: https://careers.fitch.group/content/Fitch-Solutions-Commercial/ 

Fitch Solutions is currently seeking a Senior Associate, Retention Marketing based out of our New York or London office. 

How You&rsquo;ll Make an Impact:
<ul><li>Execute global retention marketing campaigns across email, events, and targeted nurture programs to help drive renewals and support upsell and cross‑sell opportunities.</li>
<li>Coordinate the planning and promotion of client events&mdash;including webinars, roundtables, and high‑touch forums&mdash;working closely with commercial teams, subject matter experts, and the events team to strengthen client engagement and highlight product value.</li>
<li>Support cross‑functional alignment on retention priorities by partnering with marketing, account management, and CSM teams to ensure campaigns, materials, and events meet commercial retention goals and address client needs.</li>
<li>Assist in developing behavioral and usage‑driven nurture programs for high‑value accounts by collaborating with account management and CSM partners to improve product adoption and reduce churn.</li>
<li>Track, analyze, and report key performance metrics for retention campaigns and client events (engagement, churn, renewals, upsells, cross‑sells) and contribute to client communications, promotional merchandise needs, and GTM/product enhancement initiatives&mdash;initially in the Fitch Ratings Research &amp; Data business but Fitch Solutions-wide as well.</li></ul> 


You May be a Good Fit if:
<ul>
<li>Bachelor&rsquo;s degree in Marketing, Business, Journalism, or a related field, plus 2&ndash;4 years of B2B product or retention marketing experience, including hands‑on work with multichannel campaigns and event marketing.</li>
<li>Proficiency with marketing automation and CRM systems, preferably Marketo and Salesforce, and experience tracking and interpreting campaign, event, and customer‑behavior KPIs.</li>
<li>Strong written communication and content development skills, with the ability to translate product value and thought leadership into clear, client‑focused messaging.</li>
<li>Demonstrated project management ability&mdash;managing multiple initiatives with accuracy and attention to detail&mdash;and willingness to support event logistics and promotional merchandise inventory as needed.</li>
</ul>
What Would Make You Stand Out:
<ul><li>Experience supporting strategic retention and product marketing campaigns, driving event strategy and registrations/attendance, and promotional merchandise inventory management</li>
<li>Strong analytical skills for performance tracking and data-driven optimization.
</li><li>Creative approach to content, campaign, and event development and marketing.
</li><li>Ability to thrive in a fast-paced, dynamic sales environment.</li></ul> 

<div>
Why Choose Fitch:
</div><ul><li>Hybrid Work Environment: 2 to 3 days a week in office required based on your line of business and location
</li></ul><ul><li>A Culture of Learning &amp; Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity</li>
<li>Investing in Your Future: Retirement planning, financial wellness and tuition reimbursement programs that empower you to achieve your short and long-term goals</li>
<li>Promoting Health &amp; Wellness: Comprehensive healthcare offerings that prioritize a healthy body &amp; mind</li>
<li>Supportive Parenting Policies: Family-first policies, including a generous global parental leave plan, designed to help you balance career and family life effectively</li>
<li>Dedication to Giving Back: Paid volunteer days and support for community engagement initiatives</li></ul> 


For more information please visit our websites 


Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch&rsquo;s credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work. 

Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law. 

Expected base pay rates for the role will be between $85,000 and $95,000 per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch&rsquo;s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.<div> 
#LI-Solutions</div>
<div>
#LI-Hybrid</div></div></div></div></div></div>

Senior Associate, Retention Marketing

Arise App

<div>
 Seek a new challenge in an autonomous role where you can make a measurable impact. Arise is a popular weight loss app active worldwide, with over 8 million downloads and a 4.7 average rating on the App Store. Our mission is simple but ambitious: change lives by empowering people to become healthier and happier. We are looking for a results-driven professional who will take ownership of our user retention and lifecycle marketing efforts and help Arise reach its full potential as a leader in the Health &amp; Fitness category. If you thrive in a structured environment with clear goals, value precision in your work, and enjoy collaborating with a focused international team while working remotely, read on.
 
 
 
 Tasks:
 
 
 
 <ul>
 <li>
 Work closely with the CEO to lead all user retention and lifecycle marketing activities, ensuring smooth onboarding, engagement, and reactivation flows.
 </li>
 <li>
 Plan, organize, and optimize lifecycle campaigns across email, push, and in-app channels, including segmentation, messaging, and automation workflows.
 </li>
 <li>
 Develop and maintain campaign calendars, user journey maps, lifecycle playbooks, and SOPs.
 </li>
 <li>
 Conduct cohort, funnel, and retention analyses; identify drop-off points and churn drivers; propose and implement improvements.
 </li>
 <li>
 Manage quality assurance, A/B testing, and optimization of user journeys, campaigns, and internal processes.
 </li>
 <li>
 Collaborate with UX/UI designers, product, development, marketing, and customer support to improve retention-focused features, messaging, and user experience.
 </li>
 <li>
 Ensure compliance with GDPR, unsubscribe management, and messaging regulations.
 </li>
 <li>
 Monitor and report on lifecycle KPIs (e.g., retention, churn, engagement) via dashboards; present findings to management and stakeholders.
 </li>
 <li>
 Coordinate with external partners (e.g., CRM or ESP providers) and explore new retention channels and monetization opportunities.
 </li>
 <li>
 Participate in strategic planning, campaign prioritization, and reactivation initiatives for lapsed users.
 
 
 
 </li>
 </ul>
 We're looking for someone with:
 
 
 <ul>
 <li>
 At least 2 years of professional experience in lifecycle marketing, CRM, or retention (app experience a plus)
 </li>
 <li>
 Bachelor&rsquo;s degree in marketing, business, or a data-related field preferred
 </li>
 <li>
 Excellent command of English; German or Russian is a plus
 
 
 
 </li>
 </ul>
 We're a great match if you:
 
 
 <ul>
 <li>
 Can turn a user journey into a well-oiled machine that consistently delivers results
 </li>
 <li>
 Prefer to work hands-on rather than delegating unnecessarily
 </li>
 <li>
 Value autonomy but also thrive on working toward clearly defined targets
 </li>
 <li>
 Work methodically, maintain an overview at all times, and can prioritize effectively
 </li>
 <li>
 Are dependable, disciplined, and focused on solutions
 </li>
 <li>
 Have no patience for needless bureaucracy or meetings that should have been emails
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A challenging but well-structured role with creative freedom
 </li>
 <li>
 Flat hierarchies, direct communication, and close collaboration with the CEO
 </li>
 <li>
 A friendly, international team built on mutual trust and clear decision-making
 </li>
 <li>
 The opportunity to contribute to an established, financially stable start-up with a five-year track record
 </li>
 <li>
 Flexible part-time schedule and fully remote position
 </li>
 <li>
 Paid annual leave
 
 
 
 </li>
 </ul>
 Get in touch
 
 
 If you can deliver measurable impact and help us reach our goals, we want to hear from you. Apply with your CV and an informal cover letter explaining why you are a strong fit for this role.
 
 
 Bernhard and Team
</div>

Retention/Lifecycle Marketing Specialist

ARISE

<div>Seek a new challenge in an autonomous role where you can make a measurable impact. Arise is a popular weight loss app active worldwide, with over 8 million downloads and a 4.7 average rating on the App Store. Our mission is simple but ambitious: change lives by empowering people to become healthier and happier. We are looking for a results-driven professional who will take ownership of our user retention and lifecycle marketing efforts and help Arise reach its full potential as a leader in the Health &amp; Fitness category. If you thrive in a structured environment with clear goals, value precision in your work, and enjoy collaborating with a focused international team while working remotely, read on.<h3 class="jobSectionHeader"> 
Tasks:</h3><ul><li>
Work closely with the CEO to lead all user retention and lifecycle marketing activities, ensuring smooth onboarding, engagement, and reactivation flows.</li><li>
Plan, organize, and optimize lifecycle campaigns across email, push, and in-app channels, including segmentation, messaging, and automation workflows.</li><li>
Develop and maintain campaign calendars, user journey maps, lifecycle playbooks, and SOPs.</li><li>
Conduct cohort, funnel, and retention analyses; identify drop-off points and churn drivers; propose and implement improvements.</li><li>
Manage quality assurance, A/B testing, and optimization of user journeys, campaigns, and internal processes.</li><li>
Collaborate with UX/UI designers, product, development, marketing, and customer support to improve retention-focused features, messaging, and user experience.</li><li>
Ensure compliance with GDPR, unsubscribe management, and messaging regulations.</li><li>
Monitor and report on lifecycle KPIs (e.g., retention, churn, engagement) via dashboards; present findings to management and stakeholders.</li><li>
Coordinate with external partners (e.g., CRM or ESP providers) and explore new retention channels and monetization opportunities.</li><li>
Participate in strategic planning, campaign prioritization, and reactivation initiatives for lapsed users.</li></ul><h3 class="jobSectionHeader">
We're looking for someone with:</h3><ul><li>
At least 2 years of professional experience in lifecycle marketing, CRM, or retention (app experience a plus)</li><li>
Bachelor&rsquo;s degree in marketing, business, or a data-related field preferred</li><li>
Excellent command of English; German or Russian is a plus</li></ul><h3 class="jobSectionHeader">
We're a great match if you:</h3><ul><li>
Can turn a user journey into a well-oiled machine that consistently delivers results</li><li>
Prefer to work hands-on rather than delegating unnecessarily</li><li>
Value autonomy but also thrive on working toward clearly defined targets</li><li>
Work methodically, maintain an overview at all times, and can prioritize effectively</li><li>
Are dependable, disciplined, and focused on solutions</li><li>
Have no patience for needless bureaucracy or meetings that should have been emails</li></ul><h3 class="jobSectionHeader">
Benefits</h3><ul><li>
A challenging but well-structured role with creative freedom</li><li>
Flat hierarchies, direct communication, and close collaboration with the CEO</li><li>
A friendly, international team built on mutual trust and clear decision-making</li><li>
The opportunity to contribute to an established, financially stable start-up with a five-year track record</li><li>
Flexible part-time schedule and fully remote position</li><li>
Paid annual leave</li></ul><h3 class="jobSectionHeader">
Get in touch</h3> 
If you can deliver measurable impact and help us reach our goals, we want to hear from you. Apply with your CV and an informal cover letter explaining why you are a strong fit for this role. 
Bernhard and Team</div>

Search 10000+ Client retention specialist jobs near you this March. New roles added regularly across leading industries. Apply today.

10000 client retention specialist jobs Near Me

Medicare Retention Specialist

Customer Support Retention Specialist

Executive Account Manager - Remote

Customer Retention Executive

Senior Associate, Retention Marketing

Retention/Lifecycle Marketing Specialist

Retention/Lifecycle Marketing Specialist