client retention specialist

Xtreme Technologies Pvt. Ltd.

We are looking for an experience Client Retention Specialist to grow business in US Region. The candidate must have a successful track record of meeting and exceeding an individual sales quota and have proven they have the skills and attitude necessary to meet their assigned sales quota and achieve success in their territory.Responsibilities:<ul><li>Responsible for achieving monthly/quarterly revenue targets through accurate forecasting and sales skills.</li><li>Renew maintenance agreements directly with the end user or through collaboration with channel partners, as necessary.</li><li>Set strategy and tactical approach for maximizing bookings for their specified territory.</li><li>Maintain and update customer information in the database.</li><li>Have a thorough understanding of products, pricing, and competition.</li><li>Establish and maintain relationships with end users and channel partners.</li><li>Work collaboratively with all internal organizations to ensure that effective, consistent communication is maintained and company goals are understood and met.</li><li>Work closely with team members and assist with coverage when deemed necessary by management in order to meet team key performance indicators.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs140,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer Retention Specialist: 3 years (Required)</li><li>IT Sales: 3 years (Required)</li></ul>Language:<ul><li>English fluently (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Customer Retention Specialist (US Based- Night Shift)

Eminent4U

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As a Customer Retentions Specialist at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction, all within a framework of measurable key performance indicators (KPIs).Responsibilities and KPIs:<ul><li>Customer Interaction &amp; Support: Engage with customers via telephone to efficiently address and resolve queries about products, accounts, and bookings, aiming for first-contact resolution to ensure customer satisfaction. Manage to maintain a high customer satisfaction level consistently.</li><li>Retention &amp; Upgrades: Utilize strategic retention techniques to transform cancellation requests into opportunities for customer upgrades and savings. Manage to reduce customer churn and enhance customer retention effectively.</li><li>Product Knowledge &amp; Expertise: Continuously enhance your understanding of the company&rsquo;s products and services to provide accurate and helpful information to customers. Maintain high scores in product knowledge assessments to ensure expertise in all customer interactions.</li><li>Relationship Management: Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction. Manage to sustain a high rate of repeat customers.</li><li>Collaboration &amp; Reporting: Collaborate closely with the UK team to ensure timely updates and synchronization of customer interaction data. Ensure all customer interactions are reported on time and accurately.</li></ul>Skills and Qualifications:<ul><li>Stellar communication skills.</li><li>Proven ability to listen actively and respond to customer needs effectively.</li><li>Strong multitasking abilities.</li><li>Team-oriented mindset.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li><li>Positive attitude and keen attention to detail.</li><li>Willingness to go the extra mile for customer satisfaction.</li></ul>Job Type: Full-Time | PermanentExperience: At least two years of experience in similar capacitySalary: Up to PKR 150,000 per month | Tier base model | KPIs | Incentives (i.e. Annual Bonus, Anniversary Bonus, Punctuality, Weekday &amp; Birthday Allowance along with other fringe benefits)Location: PECHS, Block-6, Karachi.Email: careers@eminent4u.comJob Type: Full-timePay: Up to Rs150,000.00 per monthApplication Question(s):<ul><li>Rate your spoken English on a scale of 1-05 (05 being highest)</li></ul>Experience:<ul><li>International Call Centre: 1 year (Preferred)</li></ul>Work Location: In person

Customer Retentions Specialist

ARISE

<div>Seek a new challenge in an autonomous role where you can make a measurable impact. Arise is a popular weight loss app active worldwide, with over 8 million downloads and a 4.7 average rating on the App Store. Our mission is simple but ambitious: change lives by empowering people to become healthier and happier. We are looking for a results-driven professional who will take ownership of our user retention and lifecycle marketing efforts and help Arise reach its full potential as a leader in the Health &amp; Fitness category. If you thrive in a structured environment with clear goals, value precision in your work, and enjoy collaborating with a focused international team while working remotely, read on.<h3 class="jobSectionHeader"> 
Tasks:</h3><ul><li>
Work closely with the CEO to lead all user retention and lifecycle marketing activities, ensuring smooth onboarding, engagement, and reactivation flows.</li><li>
Plan, organize, and optimize lifecycle campaigns across email, push, and in-app channels, including segmentation, messaging, and automation workflows.</li><li>
Develop and maintain campaign calendars, user journey maps, lifecycle playbooks, and SOPs.</li><li>
Conduct cohort, funnel, and retention analyses; identify drop-off points and churn drivers; propose and implement improvements.</li><li>
Manage quality assurance, A/B testing, and optimization of user journeys, campaigns, and internal processes.</li><li>
Collaborate with UX/UI designers, product, development, marketing, and customer support to improve retention-focused features, messaging, and user experience.</li><li>
Ensure compliance with GDPR, unsubscribe management, and messaging regulations.</li><li>
Monitor and report on lifecycle KPIs (e.g., retention, churn, engagement) via dashboards; present findings to management and stakeholders.</li><li>
Coordinate with external partners (e.g., CRM or ESP providers) and explore new retention channels and monetization opportunities.</li><li>
Participate in strategic planning, campaign prioritization, and reactivation initiatives for lapsed users.</li></ul><h3 class="jobSectionHeader">
We're looking for someone with:</h3><ul><li>
At least 2 years of professional experience in lifecycle marketing, CRM, or retention (app experience a plus)</li><li>
Bachelor&rsquo;s degree in marketing, business, or a data-related field preferred</li><li>
Excellent command of English; German or Russian is a plus</li></ul><h3 class="jobSectionHeader">
We're a great match if you:</h3><ul><li>
Can turn a user journey into a well-oiled machine that consistently delivers results</li><li>
Prefer to work hands-on rather than delegating unnecessarily</li><li>
Value autonomy but also thrive on working toward clearly defined targets</li><li>
Work methodically, maintain an overview at all times, and can prioritize effectively</li><li>
Are dependable, disciplined, and focused on solutions</li><li>
Have no patience for needless bureaucracy or meetings that should have been emails</li></ul><h3 class="jobSectionHeader">
Benefits</h3><ul><li>
A challenging but well-structured role with creative freedom</li><li>
Flat hierarchies, direct communication, and close collaboration with the CEO</li><li>
A friendly, international team built on mutual trust and clear decision-making</li><li>
The opportunity to contribute to an established, financially stable start-up with a five-year track record</li><li>
Flexible part-time schedule and fully remote position</li><li>
Paid annual leave</li></ul><h3 class="jobSectionHeader">
Get in touch</h3> 
If you can deliver measurable impact and help us reach our goals, we want to hear from you. Apply with your CV and an informal cover letter explaining why you are a strong fit for this role. 
Bernhard and Team</div>

Retention/Lifecycle Marketing Specialist

Mercedes-Benz USA

<div>
 Aufgaben
 
 
 
 About Us
 
 
 
 Mercedes-Benz is USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. In our people, you will find tremendous commitment to our corporate values. Our products and employees reflect this dedication. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks.
 
 
 
 Job Overview
 
 
 
 Manage all business aspects of Aftersales customer relations, vehicle repurchase demands, trade assist in all Markets/Dealers with the goal of reducing costs and retaining customers. This includes acting as the primary liaison for the Region, Dealerships, Warranty Services Group, Sales, Aftersales, Customer Relations, Finance, Engineering, Legal, Logistics, Mercedes-Benz Financial and Vendors.
 
 
 Overall Deliverables
 
 
 This content should not be construed as an exhaustive statement of responsibilities or requirements. Employees may be required to perform other job-related responsibilities in order for the department to achieve its&rsquo; goals.
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Mastery of sales process and ability to "desk a deal".
 </li>
 <li>
 Knowledge of customer retention options.
 </li>
 <li>
 Build solid relationships with Field reps and Dealership Service personnel.
 </li>
 <li>
 Work hand-in-hand with Customer Advocacy to recognize potential customer dissatisfaction early in the ownership process through dealership contact, customer contact, legal, or early warning system.
 </li>
 <li>
 Knowledge of options to resolve.
 </li>
 <li>
 Ability to develop seamless strategies to keep customers in the brand while helping to maintain the dealer/customer relationship.
 </li>
 <li>
 Recognize industry trends of like brands for customer retention and apply internally.
 </li>
 <li>
 Ability to communicate all of the above to Customer Advocacy Team.
 </li>
 <li>
 Practice fiduciary responsibility in each case.
 </li>
 <li>
 Ensures Customer Satisfaction by managing vehicle repurchase and trade assist responsibilities including case evaluations and final decisions quickly.
 </li>
 <li>
 Identifies customers who can be retained in the brand through skillful negotiation utilizing cost benefit analysis
 </li>
 <li>
 Possesses familiarity of Lemon Law Buyback state regulations.
 </li>
 <li>
 Maintain contact with legal dept to ensure that compliance with appropriate state regulations is followed.
 </li>
 <li>
 Manages and distribution and proper filing of all required documentation, releases, disclosures, deal jackets in a timely fashion from issue through to completion.
 </li>
 <li>
 Understands and communicates vehicle logistics to vendor, dealers and CPO Team.
 </li>
 <li>
 Maintains contact with plaintiff counsel on pre-litigation cases
 </li>
 <li>
 Responsible to audit claims to verify accuracy and compliance.
 </li>
 <li>
 Works with Warranty Services Group (WSG) to manage addition and removal of vehicle status and inquiries. Compile reporting for various activities.
 </li>
 <li>
 Work with Finance, Legal, MBFS, Engineering, WSG, Field, dealerships, vendors, CCMs to establish clear and open communication channels for every facet of the Customer Retention process
 </li>
 <li>
 Support NLP 5% reduction of Lemon Law BuyBack spend.
 
 
 </li>
 </ul>
 Qualifikationen
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree (accredited school) or equivalent work experience with emphasis in:
 </li>
 <li>
 Business Administration
 </li>
 <li>
 Business Management
 </li>
 <li>
 Finance
 </li>
 <li>
 Marketing
 </li>
 <li>
 Must have 5+ years (total) of experience in the following:
 
 
 </li>
 </ul>
 Administration - Proficient Knowledge of administrative procedures, process/project development, and system procedures.
 
 
 Automotive-Retail - Comprehensive Knowledge of retail processes and procedures, with emphasis in New and Pre-owned (including CPO) sales, accessories, service and parts.
 
 
 Business - General - Comprehensive Knowledge of fundamental business practices and concepts that impact the success and profitability of the organization.
 
 
 Sales - Proficient Knowledge of selling processes, procedures and techniques used by the industry to create a positive customer experience and encourage repeat business.
 
 
 Legal - Comprehensive knowledge of the Song Beverly Consumer Warranty Act and courtroom processes/proceedings.
 
 
 Additional Information
 
 
 <ul>
 <li>
 Must be able to work flexible hours/work schedule
 </li>
 <li>
 Requires valid driver&rsquo;s license
 </li>
 <li>
 Travel domestically
 
 
 </li>
 </ul>
 EEO Statement
 
 
 Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.
 
 
 
 Benefits
 
 
 
 Mit&shy;arbeiter&shy;handy m&ouml;glich
 
 
 Mit&shy;arbeiter Events
 
 
 Gesund&shy;heits&shy;ma&szlig;&shy;nahmen
 
 
 Betrieb&shy;liche Alters&shy;ver&shy;sorgung
 
 
 Mobilit&auml;ts&shy;angebote
 
 
 Flexible Arbeits&shy;zeit m&ouml;glich
 
 
 Mit&shy;arbeiter&shy;rabatte m&ouml;glich
 
 
 Coaching
 
 
 Mit&shy;arbeiter&shy;beteili&shy;gung m&ouml;glich
 
 
 KontaktMercedes-Benz USA, LLC
 
 
 One Mercedes-Benz Drive30328 AtlantaDetails zum Standort
 
 
 Melissa Pair E-Mail: extern.pair@mbusa.com
 
 
 Bewerben
</div>

Consultant, Customer Retention Management

geidea

<div>
 
 Established in 2008,
 
 Geidea
 
 epitomizes customer focused empowerment and commercial success through continuous innovation.
 
 Geidea
 
 makes best in class digital payment solutions available for all by attracting and leveraging the best creative &amp; entrepreneurial talent in the market.
 
 
 
 
 
 Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative &amp; Forward Thinking:
 
 
 www.geidea.net
 
 
 
 
 
 
 
 To maintain competitive advantage as we grow, we are currently looking for a new
 
 Customer Success Specialist:
 
 
 
 
 
 
 
 Job purpose:
 
 
 
 
 
 
 As a
 
 Customer Success Specialist
 
 at Geidea, you will be the key driver in ensuring the satisfaction and long-term success of geideas&rsquo; clients. Acting as the primary point of contact, you will oversee the entire customer lifecycle and ensuring a smooth experience by providing tailored onboarding, support, and guidance&mdash;driving retention, satisfaction, and operational efficiency.
 
 
 
 
 
 
 Key accountabilities and decision ownership:
 
 
 
 
 
 
 
 Client Journey Ownership:
 
 
 <ul>
 <li>
 Oversee the entire client lifecycle, Assuring smooth Client onboarding and ensure smooth adoption for our platform and assure its meeting their business needs.
 </li>
 </ul>
 
 
 Client Advocacy and Feedback:
 
 
 <ul>
 <li>
 Act as a client advocate by collecting and providing data-driven, insightful feedback to internal teams, ensuring the client&rsquo;s needs are met and issues are addressed. Conduct regular check-ins and business reviews to showcase value and gather feedback.
 </li>
 </ul>
 
 
 Issue Resolution Management:
 
 
 <ul>
 <li>
 Manage and resolve client requests, product bugs, client issues, Integrations and feature requests by coordinating with relevant teams and ensuring timely and satisfactory resolutions.
 </li>
 </ul>
 
 
 Onsite Visits and Actionable Feedback:
 
 
 <ul>
 <li>
 Conduct regular onsite visits with clients to provide personalized support, address product concerns, gather feedback, and build strong relationship with customers.
 </li>
 </ul>
 
 
 Churn management:
 
 
 <ul>
 <li>
 Monitor usage and engagement data to identify at-risk accounts and take action to reduce churn. Proactively manage a portfolio of accounts to drive
 
 customer retention
 
 and satisfaction and always act as the main point of contact for customers.
 </li>
 </ul>
 
 
 Cross/Up-Selling Opportunities:
 
 
 <ul>
 <li>
 Identify and pursue
 
 upselling
 
 and expansion opportunities, such as premium features, additional branches, selling add Ons or integrations by understanding customer&rsquo;s daily operations and being able to identify what will ease their daily activities.
 </li>
 </ul>
 
 
 Renewal and Offboarding:
 
 
 <ul>
 <li>
 Manage contract renewals and collections, ensuring client retention, while also handling offboarding processes with a focus on collecting customer experience surveys and analysing results to identify root causes for offboarding.
 </li>
 </ul>
 
 
 
 
 
 Must Have Technical / Professional Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, or a related field.
 </li>
 <li>
 1&ndash;3 years of experience in
 
 Customer Success
 
 ,
 
 Account Management
 
 , or
 
 Onboarding
 
 within a SaaS or FinTech environment preferably F&amp;B Industry.
 </li>
 <li>
 Proven experience of customer success, account management, or a similar client-facing role, preferably in the SaaS industry.
 </li>
 <li>
 Strong understanding of POS systems and cloud-based technologies.
 </li>
 <li>
 Customer-focused mindset with a passion for delivering exceptional service.
 </li>
 <li>
 Excellent communication and relationship-building skills with a customer-first mindset
 </li>
 <li>
 Experience identifying and executing
 
 upsell
 
 or
 
 expansion opportunities
 
 within existing accounts
 </li>
 <li>
 Track record in
 
 reducing churn rates
 
 and driving
 
 customer retention.
 
 </li>
 </ul>
 
 
 
 
 Join our dynamic team as a
 
 Customer Success Specialist
 
 and contribute to our FinTech mission of releasing cutting-edge financial products into the market. Apply your project management skills, collaborate with cross-functional teams, and shape the future of the payments industry.
 
 
 
 
 
 
 Our values
 
 guide how we think and act - They describe what we care about the most.
 
 
 
 
 
 
 Customer first
 
 - It&rsquo;s embedded in our design thinking and customer service approach.
 
 
 
 Open
 
 - Openness allows us to constantly improve and evolve.
 
 
 
 Real
 
 - No jargon and no excuses!
 
 
 
 Bold
 
 - Constantly challenging ourselves and our way of thinking.
 
 
 
 Resilient
 
 &ndash; If we fail, we bounce back stronger than before
 
 
 
 Collaborative
 
 - We know that we can achieve a lot more as a team.
 
 
 
 
 
 We are changing lives by constantly striving for a better solution.
 
</div>

Customer Success Specialist

Design &amp; Analysis SpecialistBCC is seeking a detail-oriented individual, preferably with life insurance knowledge, to work within our Design &amp; Analysis team. The ideal candidate can effectively prioritize time, actively communicate, and work independently to meet deadlines for our banking clients.Role Overview:The Design &amp; Analysis Specialist plays a key role in developing tailored proposals for new and existing clients. This position integrates customized non-qualified benefit plans with a diverse range of insurance products, delivering strategic solutions that enhance employee retention and reward programs. The Specialist also supports clients through the implementation process, ensuring seamless execution and documentation.Responsibilities:<ul><li>Analyze insurance carrier product features and performance to recommend optimal solutions.</li><li>Run and manage multiple insurance illustration systems to provide accurate and competitive proposals.</li><li>Collaborate directly with insurance carriers to obtain case illustrations and approvals.</li><li>Evaluate and compare the financial impact of various employee benefit plans using proprietary proposal tools.</li><li>Conduct comprehensive insurance needs analyses for benefit expense offset and business succession planning.</li><li>Review, verify, and ensure client benefit plan documents align with their objectives.</li><li>Prepare comprehensive employee benefit plan enrollment packets for client distribution.</li><li>Create due diligence and compliance documentation to ensure thorough client records.</li><li>Serve as an internal resource on insurance products and plan designs, providing guidance to team members.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Accounting, Economics, Finance, Mathematics, or a related field, but not required if the candidate has relevant life insurance experience.</li><li>Proficiency in Microsoft PowerPoint, Word, Excel, and Salesforce (or similar tools).</li><li>Strong analytical, problem-solving, and time management skills.</li><li>Familiarity with financial instruments, including net present values and internal rate of return.</li><li>Ability to manage multiple priorities independently with keen attention to detail.</li><li>Excellent written and verbal communication skills, including proofreading.</li><li>Self-motivated, accountable, and adaptable to a fast-paced, deadline-driven environment.</li></ul>Business ConductThe D&amp;A Specialist must be a proactive, analytical thinker who communicates effectively, meets deadlines, and supports client service excellence. This role requires:<ul><li>Coordination with internal teams (sales, new business, client services), external partners (attorneys, carriers, accountants), and clients.</li><li>Building strong relationships and crafting compelling client presentations.</li><li>Logical reasoning, problem-solving, and effective task prioritization.</li><li>Ownership of responsibilities, high ethical standards, and professionalism.</li><li>A positive attitude, adaptability, and teamwork.</li></ul>Job Type: Full-timePay: $50,000.00 - $65,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>License/Certification:<ul><li>Life &amp; Health Insurance License (Required)</li></ul>Ability to Commute:<ul><li>Radnor, PA 19087 (Required)</li></ul>Work Location: In person

Design & Analysis Financial Analyst

Aqarco Real Estate

<div>Aqarco Real Estate Broker is a leading real estate company committed to delivering exceptional experiences to our clients in Dubai&rsquo;s dynamic property market. With a portfolio of premium residential and commercial projects, we combine market expertise, innovative technology, and a client-centric approach to create value and build long-term relationships.
Our team of experienced professionals brings in-depth knowledge of real estate trends and leverages advanced tools like REM CRM to manage client interactions efficiently. We aim to optimize operations, enhance client satisfaction, and drive sustainable growth in every aspect of our business.
Job Description: 
We are looking for a CRM Specialist to manage and enhance customer relationships through data-driven strategies using REM CRM. The ideal candidate will optimize CRM campaigns, improve client engagement, and drive retention by leveraging analytics, automation tools, and personalized communication.
Key Responsibilities:<ul>
<li>
Develop and execute CRM campaigns including email, SMS, push notifications, and loyalty or referral programs.
</li><li>Optimize client journeys to enhance engagement, retention, and lifetime value.
</li><li>Analyze customer behavior, campaign performance, and key metrics to inform marketing and sales strategies.
</li><li>Generate reports and insights to optimize future CRM initiatives.
</li><li>Improve CRM processes for better efficiency, personalization, and accuracy.
</li><li>Collaborate with marketing, sales, and operations teams to ensure seamless CRM integration.
</li><li>Stay updated on CRM trends, best practices, and emerging technologies in real estate.
</li></ul>Desired Skills &amp; Expertise:<ul>
<li>
Hands-on experience with REM CRM or similar platforms.
</li><li>Strong analytical and problem-solving skills.
</li><li>Excellent organizational skills to manage multiple campaigns and projects.
</li><li>Familiarity with digital marketing, A/B testing, and API integrations.
</li><li>Prior experience in real estate or property management is a plus.
</li></ul>What We Offer:<ul>
<li>
Visa Sponsorship &ndash; seamless support for relocation and work authorization.
</li><li>Comfortable Office Environment &ndash; a modern, well-equipped workspace designed for productivity.
</li><li>Positive Work Culture &ndash; a collaborative team environment with opportunities for growth and learning.
</li><li>Professional Development &ndash; exposure to advanced CRM systems and real estate market expertise.
 </li></ul>Apply Now: Admin@aqarcoproperty.com
+971562384271</div>

CRM Specialist (Experienced) - Real Estate Operations

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