client retention specialist

Unisoftwares Pakistan

Key Responsibilities &ndash; Client Retention Specialist<ul><li>Manage and nurture relationships with existing customers to ensure high satisfaction and long-term retention</li><li>Proactively engage customers approaching renewal to prevent churn and address concerns in advance</li><li>Identify at-risk accounts and implement effective retention strategies to minimize cancellations</li><li>Conduct regular follow-ups through calls, emails, and CRM touchpoints</li><li>Understand customer needs and recommend suitable upgrades or add-on services</li><li>Drive revenue growth through upselling and cross-selling opportunities</li><li>Meet assigned retention, renewal, and upsell targets</li><li>Handle objections, complaints, and service-related issues in a professional and timely manner</li><li>Coordinate with Technical and Operations teams to resolve customer issues efficiently</li><li>Maintain accurate and up-to-date records of customer interactions, renewals, and upsells in the CRM</li><li>Gather customer feedback and share insights with management for service improvement</li><li>Ensure compliance with company policies and communication standards</li><li>Prepare periodic reports on retention performance, churn rates, and upsell revenue</li></ul>What We Offer<ul><li>Competitive base salary plus commission</li><li>Career growth and advancement opportunities</li><li>Shift timings: 7:00 PM &ndash; 4:00 AM</li><li>Interested candidates may send their resume to hr@unisoftwares.com or share it via WhatsApp at 0301-9069539</li></ul>Job Type: Full-timePay: Rs140,000.00 per monthAbility to commute/relocate:<ul><li>Lahore Johar Town: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Are you comfortable working night shift? </li></ul>Experience:<ul><li>client retention : 2 years (Required)</li></ul>Work Location: In person

Client Retention Specialist

Eminent4U

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As a Customer Retention Specialist at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction, all within a framework of measurable key performance indicators (KPIs).Responsibilities and KPIs:<ul><li>Customer Interaction &amp; Support: Engage with customers via telephone to efficiently address and resolve queries about products, accounts, and bookings, aiming for first-contact resolution to ensure customer satisfaction. Manage to maintain a high customer satisfaction level consistently.</li><li>Retention &amp; Upgrades: Utilize strategic retention techniques to transform cancellation requests into opportunities for customer upgrades and savings. Manage to reduce customer churn and enhance customer retention effectively.</li><li>Product Knowledge &amp; Expertise: Continuously enhance your understanding of the company&rsquo;s products and services to provide accurate and helpful information to customers. Maintain high scores in product knowledge assessments to ensure expertise in all customer interactions.</li><li>Relationship Management: Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction. Manage to sustain a high rate of repeat customers.</li><li>Collaboration &amp; Reporting: Collaborate closely with the UK team to ensure timely updates and synchronization of customer interaction data. Ensure all customer interactions are reported on time and accurately.</li></ul>Skills and Qualifications:<ul><li>Stellar communication skills.</li><li>Proven ability to listen actively and respond to customer needs effectively.</li><li>Strong multitasking abilities.</li><li>Team-oriented mindset.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li><li>Positive attitude and keen attention to detail.</li><li>Willingness to go the extra mile for customer satisfaction.</li></ul>Why Join Eminent4U Private Limited?<ul><li>Handsome Pay along with KPI based rewards &amp; Incentives, Annual Bonus, Anniversary Bonus, Birthday Allowance, Weekday Allowance, Punctuality along with several other fringe benefits.</li><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.</li><li>Afternoon Shifts: 01:00 pm till 09:30 pm | 02:00 pm till 10:30 pm PST with alternate weekends off.</li></ul>Job Type: Full-Time | PermanentExperience: at least couple of years experience in similar capacitySalary: PKR 150,000 per month | Incentives &amp; KPIs base model | Other Fringe benefitsLocation: PECHS, Block-6, Karachi.Email: careers@eminent4u.comJob Type: Full-timePay: Rs70,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Rate your English Communication on a scale of 01 - 05 (1 would be the lowest &amp; 5 would be the highest)</li></ul>Experience:<ul><li>International Call Centre: 1 year (Preferred)</li></ul>Work Location: In person

International Customer Services Specialist (Retention)

Delivery Hero

<div>Company Description 
foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
<ul><li>
Contribute to regional logistics projects to enhance rider retention across APAC and EU markets, with a focus on early retention &amp; prevent churn.</li><li>
Conduct and analyse cross-functional experiments to optimise retention and minimise churn through targeted testing, while ensuring automation and cost optimisation</li><li>
Develop visualisations from large data sets to support effective decision-making within the team and across functions.</li><li>
Analyse extensive product data to understand rider behaviors, using insights to guide product direction.</li><li>
Support data-driven initiatives aimed at optimising retention and operational workflows</li><li>
Identify and address inefficiencies in logistics operations to enhance riders&rsquo; app experience which may result in churn reduction</li><li>
Collaborate with Central and local teams to ensure effective product roll outs</li></ul> 

Qualifications 
<ul><li>
2+ years of proven experience in logistics, product operations, or similar roles within tech, mobility, or delivery industries.</li><li>
Proficiency in data analysis tools such as SQL, Excel, and data visualisation platforms (e.g., Tableau, Power BI, Google Datastudio).</li><li>
Strong understanding of experimentation methodologies, including A/B testing and retention optimisation strategies.</li><li>
Proven ability to interpret large, complex datasets, identify trends, and translate findings into actionable strategies.</li><li>
Effective cross-functional collaboration skills, with experience working across diverse teams.</li><li>
Strong problem-solving capabilities, adaptability, and a proactive approach to challenges.</li><li>
Excellent communication skills, both verbal and written, with the ability to influence stakeholders.</li><li>
Proven ability to effectively manage multiple stakeholders across various countries.</li><li>
Familiarity with internal rider communications tools and quest mechanisms is a plus.</li></ul></div>

Specialist, Rider Retention

Concentrix

<div>
 
 
 Job Title:
 
 Customer Care &amp; Retention Advisor &ndash; Premium Account
 
 
 
 Location:
 
 New Cairo &amp; Maadi Sites
 
 
 
 Shifts:
 
 Night &amp; Overnight
 
 
 
 Salary:
 
 
 20,000 &ndash; 22,000 EGP
 
 
 
 
 
 
 
 Benefits:
 
 
 <ul>
 <li>
 
 Door-to-Door Transportation
 
 </li>
 <li>
 
 Unlimited Sales Bonus
 
 </li>
 </ul>
 
 
 
 
 
 About the Role
 
 
 
 We are hiring
 
 Customer Care &amp; Retention Advisors
 
 for a premium account. You will handle customer inquiries, provide exceptional support, and drive retention through personalized service and sales opportunities.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage customer inquiries and resolve issues efficiently.
 </li>
 <li>
 Deliver outstanding service to ensure customer satisfaction and loyalty.
 </li>
 <li>
 Promote products/services to maximize retention and sales.
 </li>
 <li>
 Work collaboratively with internal teams for smooth operations.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s degree
 
 (Graduates only).
 </li>
 <li>
 
 Fluent English
 
 (B2&ndash;C1 level).
 </li>
 <li>
 Strong communication and problem-solving skills.
 </li>
 <li>
 Ability to work night and overnight shifts.
 </li>
 <li>
 Previous experience in customer care or sales is a plus.
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Competitive salary
 
 20,000 &ndash; 22,000 EGP
 
 .
 </li>
 <li>
 
 Unlimited sales bonus
 
 for high performers.
 </li>
 <li>
 
 Door-to-door transportation for females
 
 .
 </li>
 <li>
 Career growth opportunities in a dynamic environment.
 </li>
 </ul>
 
 
</div>

Telecommunications Consultant

Tweety Four 7

Hiring: Client Success Specialist (Female Only) &ndash; Onsite | RawalpindiLocation: Bahria Town, Rawalpindi (Onsite) Shift: Night Shift (US &amp; Australia Time Zones) Employment Type: Full-Time Number of Vacancies: 7 Salary Range: PKR 100,000 &ndash; PKR 150,000We are hiring a Client Success Specialist (Female Candidates Only) to join our growing Client Success team. This role is ideal for candidates with strong communication skills who are passionate about client relationship management, customer experience, and working with international clients in a professional onsite environment.About the RoleAs a Client Success Specialist, you will act as a primary point of contact for clients, ensuring satisfaction, retention, and long-term success. You will work closely with internal teams to support onboarding, manage ongoing communication, resolve issues, and improve overall service delivery while maintaining accurate CRM records.Fresh graduates and candidates with up to 1 year of experience in customer success, customer support, or client-facing roles are encouraged to apply.Key Responsibilities<ul><li>Manage day-to-day communication with clients via email, calls, and CRM platforms</li><li>Understand client requirements and ensure timely delivery of solutions</li><li>Coordinate with Engineering, Support, and Operations teams to address client needs</li><li>Assist in tracking and reporting client satisfaction, engagement, and retention metrics</li><li>Support client onboarding and training sessions to ensure a smooth experience</li><li>Maintain accurate client data and documentation in CRM systems</li><li>Record client feedback and support continuous service improvements</li><li>Learn and apply best practices in client relationship management and service excellence</li></ul>Job Requirements<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Communications, or a related field</li><li>Up to 1 year of experience in a client-facing, customer success, or support role</li><li>Excellent verbal and written communication skills in English</li><li>Basic familiarity with CRM systems such as Salesforce or HubSpot is an advantage</li><li>Positive attitude, eagerness to learn, and strong interpersonal skills</li><li>Willingness to work night shifts:</li><li>US Time Zone: 6:00 PM &ndash; 3:00 AM</li><li>Australia Time Zone: 3:00 AM &ndash; 12:00 PM</li><li>Female candidates only</li></ul>Compensation and Benefits<ul><li>Competitive salary between PKR 100,000 and PKR 150,000</li><li>10 paid time off (PTO) days annually</li><li>Free pick and drop transportation provided by the company</li><li>Structured career growth and development plan</li><li>Supportive and collaborative work environment</li><li>Exposure to international clients and global best practices</li></ul>Why Join Us<ul><li>Professional onsite work environment in Bahria Town, Rawalpindi</li><li>Clear growth path within Client Success and Account Management</li><li>Opportunity to build a long-term career in customer and client success</li><li>Work with international clients and structured processes</li></ul>Apply NowIf you are passionate about delivering excellent client experiences and want to grow your career as a Client Success Specialist, we encourage you to apply today.~Client Success Specialist, Customer Success Jobs, Client Support Specialist, Customer Experience Jobs, CRM Jobs, Night Shift Jobs for Females, Bahria Town Rawalpindi Jobs, Onsite Jobs for Women, International Client Support, Customer Relationship ManagementJob Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthAbility to commute/relocate:<ul><li>Rawalpindi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Client Success Specialist (Female)

Roka Groups

Client &amp; Account Specialist Location: Istanbul | Company: Roka GroupsPortuguese, Spanish, Malay, Indonesian, Vietnamese, Japanese or KoreanJob Description: As a Sales &amp; Client Engagement Specialist, your responsibilities will include: Managing inbound and outbound calls (conversion and retention-focused call center) Guiding clients through account opening, usage, and closure in a clear and professional manner Supporting customers during the investment process and ensuring compliance with legal regulations Building and maintaining long-term relationships with international clients Responding to inquiries via phone, email, or live chat Ensuring a high level of customer satisfaction with accurate and timely support Monitoring client accounts and keeping customer data up to dateWhat We Offer: Competitive USD-based salary + monthly performance bonuses A professional, international, and dynamic work environment Full training and continuous learning opportunities Clear career growth and advancement pathsWho can apply:fluent in Portuguese, Spanish, Malay, Indonesian, Vietnamese, Japanese or KoreanJob Types: Full-time, CommissionPay: From 50,000.00TRY per month

Client & Account Specialist (Portuguese or Spanish)

NJR Recruitment

Employee Benefits Consultant Location: Birmingham - Hybrid (Up to 2 Days WFH)Salary: £40,000 Full-Time PermanentNJR Recruitment is delighted to be representing a forward-thinking, fast-growing business who are a specialist Employee Benefits provider with a market-leading 95% client retention rate. Due to continued expansion over the last two years, they are now looking for an experienced Consultant to join their high-performing team and help sustain their ambitious growth plans.To be considered you will need to have Industry related experience and have has experience in a Client facing capacity. What We're Looking For<ul><li>Experience in a regulated environment within PMI and/or Group Risk</li><li>Strong knowledge of the PMI and Group Risk markets (insurer or intermediary background)</li><li>Relevant qualifications (e.g., IF1, IF7, GR1) or willingness to study</li><li>Excellent organisational skills and attention to detail</li><li>Clear and professional communication skills, both verbal and written</li><li>A proactive, client-focused approach to service delivery</li></ul>The RoleThis is a fantastic opportunity for an experienced professional to manage and grow an existing portfolio of Private Medical Insurance (PMI) and Group Risk clients, while providing support to colleagues on larger client renewals. Working in a supportive and collaborative environment, you'll have the autonomy to manage your own portfolio while being part of a close-knit team dedicated to delivering exceptional service.Key Responsibilities<ul><li>Manage, retain, and grow an existing portfolio of PMI and Group Risk clients</li><li>Review and improve retention processes for efficiency and service excellence</li><li>Liaise with clients and insurers to ensure seamless renewals</li><li>Prepare, check, and present renewal reports to clients, offering clear, tailored recommendations</li><li>Maintain a client-first approach, ensuring high-quality outcomes and satisfaction</li><li>Provide support on larger renewals alongside other consultants</li><li>Organise and prioritise workload to meet agreed service levels</li><li>Keep accurate and compliant client records at all times</li><li>Stay informed on industry developments, compliance standards, and regulatory requirements</li></ul>Why Join This Business?<ul><li>Be part of a high-growth, high-retention company with a strong reputation</li><li>Opportunity for professional development through training and qualifications</li><li>Supportive, team-oriented environment where your input is valued</li><li>Play a key role in shaping the future of the client retention strategy</li></ul>Apply NowIf you have the technical expertise in PMI and Group Risk, along with the drive to deliver exceptional client service, we'd love to hear from you. Apply today quoting NJR15992

Employee Benefits Consultant

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