client service administrator

Wipro

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: Administrator L1
</div></div></div></div><div><div><div><div>Req Id: 107290
</div></div></div></div><div><div><div><div>City: Ahmedabad
</div></div></div></div><div><div><div><div>State/Province: Gujarat
</div></div></div></div><div><div><div><div>Posting Start Date: 10/30/25
</div></div></div></div><div><div><div><div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><p><b>Role Purpose
</b></p><p>The purpose of the role is to resolve, maintain and manage client&rsquo;s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA&rsquo;s ensuring client satisfaction
</p></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><p><b>Do
</b></p><ul><li><b>Ensure timely response of all the tickets raised by the client end user
</b></li><li>Service requests solutioning by maintaining quality parameters
</li><li>Act as a custodian of client&rsquo;s network/ server/ system/ storage/ platform/ infrastructure and other equipment&rsquo;s to keep track of each of their proper functioning and upkeep
</li><li>Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
</li><li>Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
</li><li>Provide an acceptance and immediate resolution to the high priority tickets/ service
</li><li>Installing and configuring software/ hardware requirements based on service requests
</li><li>100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
</li><li>Provide application/ user access as per client requirements and requests to ensure timely solutioning
</li><li>Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
</li><li>Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
</li><li>Coordinate with on-site team for complex problem resolution and ensure timely client servicing
</li><li>Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><p><b>Deliver
</b></p><div><div><div><div>No </div><div>Performance Parameter </div><div>Measure
</div></div><br>
<div><div>1. </div><div></div><div>100% adherence to SLA/ timelines
<br>
Multiple cases of red time
<br>
Zero customer escalation
<br>
Client appreciation emails<br>
</div></div><br>
</div></div></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div></div></div></div></div></div></div><div></div><div><div><div><div>Mandatory Skills: Desktop Support .<br>
<p></p>Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.</div></div></div></div></div><p></p>

Administrator L1

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: Administrator L1
</div></div></div></div><div><div><div><div>Req Id: 107283
</div></div></div></div><div><div><div><div>City: Hyderabad
</div></div></div></div><div><div><div><div>State/Province: Telangana
</div></div></div></div><div><div><div><div>Posting Start Date: 10/30/25
</div></div></div></div><div><div><div><div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><p><b>Role Purpose
</b></p><p>The purpose of the role is to resolve, maintain and manage client&rsquo;s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA&rsquo;s ensuring client satisfaction
</p></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><p><b>Do
</b></p><ul><li><b>Ensure timely response of all the tickets raised by the client end user
</b></li><li>Service requests solutioning by maintaining quality parameters
</li><li>Act as a custodian of client&rsquo;s network/ server/ system/ storage/ platform/ infrastructure and other equipment&rsquo;s to keep track of each of their proper functioning and upkeep
</li><li>Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
</li><li>Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
</li><li>Provide an acceptance and immediate resolution to the high priority tickets/ service
</li><li>Installing and configuring software/ hardware requirements based on service requests
</li><li>100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
</li><li>Provide application/ user access as per client requirements and requests to ensure timely solutioning
</li><li>Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
</li><li>Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
</li><li>Coordinate with on-site team for complex problem resolution and ensure timely client servicing
</li><li>Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><p><b>Deliver
</b></p><div><div><div><div>No </div><div>Performance Parameter </div><div>Measure
</div></div><br>
<div><div>1. </div><div></div><div>100% adherence to SLA/ timelines
<br>
Multiple cases of red time
<br>
Zero customer escalation
<br>
Client appreciation emails<br>
</div></div><br>
</div></div></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div></div></div></div></div></div></div><div></div><div><div><div><div>Mandatory Skills: Desktop Support .<br>
<p></p>Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.</div></div></div></div></div><p></p>

Knightsbridge Group

<div>
 <p>
  Reports to: Director of Legal and Compliance
 </p>
 <p>
  Department: Corporate Services / Legal &amp; Compliance
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Purpose
  </strong>
 </p>
 <p>
  The Corporate Services Administrator is responsible for the day-to-day administration and maintenance of legal entities (companies, foundations, trusts, SPVs), ensuring full compliance with statutory, regulatory, and internal governance requirements. This role supports the efficient operation of corporate structures and acts as a key liaison between clients, service providers, and internal departments.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  1. Entity Administration
 </p>
 <ul>
  <li>
   Maintain and update company registers (shareholders, directors, officers, UBOs)
  </li>
  <li>
   Prepare and file statutory documents (e.g., annual returns, amendments, resolutions)
  </li>
  <li>
   Coordinate incorporations, liquidations, and corporate changes (e.g., change of name, address, directorship) and bank accounts openings
  </li>
  <li>
   Maintain entity records both electronically and in hard copy
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  2. Compliance &amp; Governance
 </p>
 <ul>
  <li>
   Monitor and manage filing deadlines to ensure timely compliance (e.g., license renewals, ESR, FATCA, CRS, etc.)
  </li>
  <li>
   Support KYC/AML onboarding and periodic reviews in accordance with internal policies
  </li>
  <li>
   Liaise with legal, tax, and compliance teams to ensure adherence to local and international regulatory frameworks
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  3. Document Management
 </p>
 <ul>
  <li>
   Draft board and shareholder resolutions, minutes, notices, powers of attorney, and corporate certificates
  </li>
  <li>
   Coordinate the execution and legalization of documents (e.g., notarization, apostille)
  </li>
  <li>
   Archive and manage corporate documents in line with record retention policies
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  4. Client &amp; Stakeholder Liaison
 </p>
 <ul>
  <li>
   Serve as point of contact for clients, service providers, registered agents, regulators, and banks
  </li>
  <li>
   Respond to client queries regarding their entities in a timely and professional manner
  </li>
  <li>
   Support onboarding of new clients/entities and manage internal setup
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  5. Reporting &amp; Systems
 </p>
 <ul>
  <li>
   Maintain accurate data in corporate systems
  </li>
  <li>
   Generate compliance or management reports as required
  </li>
  <li>
   Assist with audits, regulatory inspections, or internal reviews
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Experience
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Requirement Details
 </p>
 <p>
  Education Diploma or Bachelor&rsquo;s degree in Law, Administration, Business, Finance, or related field
 </p>
 <p>
  Experience 2&ndash;5 years in corporate services, company secretarial, trust administration, or legal admin
 </p>
 <p>
  Language Fluent in English (written &amp; spoken); additional languages a plus
 </p>
 <p>
  Tools Familiarity with company registry platforms and entity management systems
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Skills &amp; Competencies
  </strong>
 </p>
 <ul>
  <li>
   Strong knowledge of corporate law and entity governance (local &amp; offshore)
  </li>
  <li>
   Excellent organizational and document-handling skills
  </li>
  <li>
   Attention to detail and ability to meet tight deadlines
  </li>
  <li>
   Professional communication and client service
  </li>
  <li>
   Discretion and confidentiality
  </li>
  <li>
   Ability to work independently and as part of a team
  </li>
  <li>
   Proactive and solution-oriented mindset
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Preferred Experience
  </strong>
 </p>
 <ul>
  <li>
   Working knowledge of regulatory frameworks in DIFC, DED, Dubai Freezones, global corporate services
  </li>
  <li>
   Familiarity with international compliance regimes (ESR, FATCA, CRS, GDPR)
  </li>
  <li>
   Experience in a trust company, corporate service provider, law firm, or family office.
  </li>
  <li>
   Proficient in drafting and reviewing resolutions, company minutes, filings, and legal correspondence
  </li>
  <li>
   Professional Development Encouraged
  </li>
  <li>
   STEP Membership (Society of Trust and Estate Practitioners)
  </li>
  <li>
   ICSA/CGI (Chartered Governance Institute) certifications
  </li>
  <li>
   Ongoing AML/KYC or regulatory training
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Skills &amp; Competencies
  </strong>
 </p>
 <p>
  Professionalism: Discreet, polished, and capable of handling confidential information with integrity
 </p>
 <p>
  Client Service Orientation: White-glove approach to internal and external client management
 </p>
 <p>
  Attention to Detail: High accuracy in record-keeping, document preparation, and deadline tracking
 </p>
 <p>
  Communication: Clear and refined written and verbal communication; strong interpersonal etiquette
 </p>
 <p>
  Time Management: Ability to manage multiple priorities under tight timelines with grace and precision
 </p>
 <p>
  Teamwork: Collaborative, culturally aware, and adaptable to dynamic, high expectation environments
 </p>
 <p>
  Technology Proficiency: Skilled in Microsoft Office Suite; comfortable with databases and workflow tools
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Personal Style &amp; Values
  </strong>
 </p>
 <ul>
  <li>
   Impeccable presentation and communication
  </li>
  <li>
   Poised under pressure and used to dealing with demanding clientele
  </li>
  <li>
   Takes pride in discretion, trustworthiness, and service excellence
  </li>
  <li>
   Strong understanding of client confidentiality and reputation sensitivity
  </li>
  <li>
   Culturally aware and globally minded
  </li>
 </ul>
</div>


Corporate Services Administrator

ClanX

<div><p>We are hiring an Icertis CLM Administrator on a 1 year contract to manage and support UiPath&rsquo;s contract lifecycle platform, ensuring configuration, integration, and operational excellence.</p><p><b>
Company details</b><br>
UiPath (www.uipath.com) is a leading enterprise automation software company specializing in robotic process automation, AI, and workflow tools.<br>
As part of this role, you will work closely with global sales, procurement, and legal teams to optimize contract processes.</p><div><b>
Requirements</b><br>
<ul><li>6 to 8 years of relevant experience, including at least 3 to 5 years in Icertis CLM implementation or administration</li><li>Deep knowledge of CLM best practices and contract lifecycle processes</li><li>Hands on experience configuring Icertis: workflows, templates, clause libraries, conditions</li><li>Understanding of Salesforce configurations and integration with CLM systems</li><li>Familiarity with buy side and sell side contract processes and legal contracting workflows</li><li>Ability to investigate and resolve technical issues, coordinate across teams and vendors</li><li>Strong communication skills and stakeholder management</li><li>Experience with SDLC: requirement gathering, testing, training, change management</li><li>Icertis certification (Administrator or Practitioner) is preferred</li><li>Exposure to other CLM tools (e.g. Apttus, Conga, DocuSign CLM) is a plus</li><li>Bachelor&rsquo;s degree in Law, Business, Technology, or related field</li></ul></div><div><b>
Responsibilities</b><br>
<ul><li>Administer and configure daily operations in the Icertis CLM platform</li><li>Collaborate with Sales, Procurement, Legal teams to gather requirements, propose enhancements, and support processes</li><li>Manage configuration of templates, clause sets, workflows, and approvals</li><li>Oversee and troubleshoot integrations between Icertis and Salesforce</li><li>Coordinate with Icertis consultants, vendor teams, internal developers for issue resolution and feature delivery</li><li>Support UAT, change management, training for new releases</li><li>Maintain and update documentation for configurations, workflows, integrations</li><li>Provide guidance and training to internal users on CLM functionality</li><li>Contribute to continuous improvement, automation ideas, process optimization</li></ul></div><p><b>
Job Details</b><br>
Location: Remote, India<br>
Type: 1 year contract</p><div><b>
Interview process</b><br>
<ul><li>Screening / HR round</li><li>Technical round (CLM / integration)</li><li>Manager round</li><li>Final / stakeholder round</li></ul></div><p><b>
Important Note</b><br>
ClanX is a recruitment partner, helping UiPath hire the Icertis CLM Administrator role.</p></div>

Icertis CLM Administrator (1 year contract) - Remote

4K Media Art Production

<p><b>Job Overview:</b></p><p>We are seeking a <b>Client Service Representative</b> who will act as the bridge between the company, clients, and internal teams. The ideal candidate will be responsible for handling approvals, coordinating logistics, managing administrative tasks, and ensuring smooth operations during project and event timelines. This <i>role may also require onsite work during events or exhibitions depending on project requirements.</i></p><p><b>Key Responsibilities:</b></p><ul><li>Coordinate and communicate with clients to <b>arrange necessary approvals</b> and ensure requirements are met.</li><li>Handle <b>logistics arrangements</b> including transportation, hotel bookings, and food coordination for labor teams during event periods.</li><li>Manage <b>documentation, filing, and administrative support</b> for ongoing projects.</li><li>Assist with <b>on-site arrangements and client service support</b> during events or exhibitions.</li><li>Maintain accurate records of communications, approvals, and other project-related information.</li><li>Collaborate with different departments to ensure <b>timely and smooth execution</b> of deliverables.</li><li>Provide excellent customer service and follow up on client requests and concerns.</li><li>Be flexible to work onsite during event setup, execution, or dismantling when required.</li></ul><p><b>Qualifications &amp; Skills:</b></p><ul><li>Proven experience in client service, admin, or event/logistics coordination (preferred).</li><li>Strong organizational and communication skills.</li><li>Ability to multitask and work under pressure during events.</li><li>Proficiency in basic computer skills (MS Office, email, etc.).</li><li>Fluent in English; Tagalog speakers preferred.</li><li>Positive attitude, team player, and solution-focused mindset.</li></ul><p><b>Compensation &amp; Benefits:</b></p><ul><li>Competitive salary package.</li><li><b>Travel, food, and accommodation allowance</b> during on-site work.</li><li><b>Training and development</b> provided.</li><li>Opportunity for <b>networking, growth, and career development</b>.</li><li><b>Performance-based bonus</b>.</li><li>Supportive team culture and good exposure to the events &amp; production industry.</li></ul><p>Job Type: Full-time</p><p>Pay: From AED2,500.00 per month</p>

Admin and Client service representative

Magnet

<div>
 <p>
  <strong>
   Sales Administrator &ndash; Egypt
  </strong>
 </p>
 <p>
  <strong>
   Employer Overview
  </strong>
 </p>
 <p>
  A global industrial manufacturer specializing in advanced insulation materials for thermal, acoustic, and fire protection applications. The company operates across multiple sectors, including construction, HVAC, and energy, offering high-quality, innovative solutions that meet international standards and client needs.
 </p>
 <p>
  <strong>
   Job Summary
  </strong>
 </p>
 <p>
  The Sales Administrator will play a key supporting role in the sales process by managing documentation, coordinating between departments, and ensuring timely and accurate communication with clients and sales engineers. The role requires strong organizational skills, attention to detail, and proficiency in handling administrative tasks within a fast-paced, customer-focused environment.
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Collect, log, and monitor all incoming sales requests and inquiries from clients and sales engineers.
  </li>
  <li>
   Prepare and update service proposals, quotations, and related documentation.
  </li>
  <li>
   Coordinate the internal approval process for service offers and agreements.
  </li>
  <li>
   Track the progress of sales opportunities and service orders, ensuring timely follow-up and delivery.
  </li>
  <li>
   Maintain close communication with sales engineers to ensure accurate client updates and documentation.
  </li>
  <li>
   Coordinate with finance, operations, and customer support teams to ensure smooth service delivery.
  </li>
  <li>
   Maintain an up-to-date record of clients, proposals, and contracts in CRM or ERP systems.
  </li>
  <li>
   Generate regular reports on sales performance, pipeline status, and order progress.
  </li>
  <li>
   Support the preparation of sales presentations, tenders, and client communications.
  </li>
  <li>
   Perform general administrative duties to support the sales department&rsquo;s daily operations.
  </li>
  <li>
   Bachelor&rsquo;s degree in
   <strong>
    Business Administration, Commerce, or a related field
   </strong>
   .
  </li>
  <li>
   <strong>
    2&ndash;3 years of experience
   </strong>
   in
   <strong>
    sales coordination, administration, or customer service
   </strong>
   , preferably in an
   <strong>
    industrial or manufacturing environment
   </strong>
   .
  </li>
  <li>
   Excellent communication and organizational skills.
  </li>
  <li>
   Strong attention to detail and accuracy in documentation.
  </li>
  <li>
   Ability to prioritize tasks and work under pressure.
  </li>
  <li>
   Proactive and team-oriented mindset.
  </li>
  <li>
   Familiarity with
   <strong>
    sales documentation processes, quotation preparation, and order tracking
   </strong>
   .
  </li>
  <li>
   Understanding of
   <strong>
    CRM or ERP systems
   </strong>
   for managing client and order information.
  </li>
  <li>
   Proficient in
   <strong>
    Microsoft Office Suite
   </strong>
   (Excel, Word, PowerPoint, Outlook).
  </li>
  <li>
   Experience with
   <strong>
    CRM or ERP software
   </strong>
   (SAP, Oracle, or similar) is an advantage.
  </li>
  <li>
   <strong>
    Fluent in English and Arabic
   </strong>
   (spoken and written).
  </li>
  <li>
   Ability to multitask and handle multiple requests simultaneously.
  </li>
  <li>
   Strong analytical and reporting skills.
  </li>
  <li>
   Capable of maintaining confidentiality and professionalism in client communications.
  </li>
 </ul>
 <p>
 </p>
</div>


Sales Administrator

Akima

<div>Company Overview:
<div></div><div><b>
Work Where it Matters</b></div><div></div><div><br>
Five Rivers Services (FRS), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.</div><div></div><div><br>
At FRS, the work you do every day makes a difference in the lives of our 15,000 I&ntilde;upiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.</div><div></div><div><b><br>
For our shareholders</b>, FRS provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.</div><div></div><div><b><br>
For our government customers</b>, FRS provides full-spectrum capabilities including enterprise IT support services, satellite and communications IT operations and maintenance support, classified and unclassified base operations and administrative services, and more.</div><div></div><div><b><br>
As an FRS employee</b>, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.</div>
Description:
<p>
Five Rivers Services is looking for a Service Desk Administrator located at Camp Arifjan, Kuwait. To join our team of outstanding professionals, apply today!</p><p></p><p><br>
Our Service Desk Administrator provides front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in-person, by phone, using Remedy and/or by sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory.</p>
Responsibilities:
<ul><li>Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner.</li><li>
Assists the IMO with daily functions of computer, network and software management for the site and all users.</li><li><p>
Provides immediate response to all customers who come to the Service Desk Person-to-person interaction involves troubleshooting, information exchange and help with ticket submission and issues.</p></li><li><p>
Provides telephone customer support for incoming and follow up calls used for initial troubleshooting.</p></li><li><p>
May be required to work for 12-hour shifts utilizing Remedy call management software and other tools, to log and manage trouble tickets.</p></li><li><p>
Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk.</p></li><li><p>
Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007.</p></li><li><p>
Troubleshoots all other site authorized software with IMOs and users.</p></li><li><p>
Creates logon and email accounts using Microsoft Exchange Server and User Manager.</p></li><li><p>
Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration.</p></li><li><p>
Works within a small continuous improvement focused team.</p></li><li><p>
Tracks and documents work performed to allow accurate reporting of all Service Desk activities.</p></li><li><p>
Completes all tasks and assignments as requested by Supervisors and Management.</p></li><li><p>
Performs other duties and assignments as required.</p></li></ul>
Qualifications:
<ul><li>Must be a US citizen with an active Secret clearance, or higher level, security clearance</li><li><p>
High school diploma or GED with at least one (1) year experience in a service desk/help desk environment.</p></li><li><p>
Prerequisite requirements for State-side applicants: valid U.S. passport, must be able to obtain and maintain an International Driver&rsquo;s Permit (IDP), valid U.S. driver&rsquo;s license, and the ability to successfully pass a police clearance check and medical qualifications.</p></li><li><p>
Prerequisites for in-country applicants: valid U.S. passport, valid International Driver&rsquo;s Permit (IDP) or Kuwait-issued driver's license, valid U.S. driver&rsquo;s license, medical qualifications, self-identify current visa sponsor &amp; employer, and a copy of your Civil ID and/or work visa.</p></li><li><p>
You must be able to meet all health requirements.</p></li><li><p>
Must be able to pass a detailed medical and dental exam.</p></li><li><p>
Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas</p></li><li><p>
Must have a working knowledge of Microsoft Office software.</p></li><li><p>
Demonstrated strong customer service skills are mandatory.</p></li><li>
Excellent interpersonal skills are required.</li><li><p>
Requires candidates to adhere to DoD 8570.01-M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:</p><ul><li>
IAT Level I Baseline:</li><li>
Cisco: CCNA: Certified Network Associate - Security</li><li>
Cisco: CCNP: Certified Network Professional - Security</li><li>
CompTIA: A+ ce</li><li>
CompTIA: CASP+ ce: Advanced Security Practitioner (ended 17 Dec 2024)</li><li>
CompTIA: CySA+ ce: Cybersecurity Analyst</li><li>
CompTIA: Network+ ce</li><li>
CompTIA: Security+ ce</li><li>
CompTIA: SecurityX ce</li><li>
GIAC: GCED: Certified Enterprise Defender</li><li>
GIAC: GCIH: Certified Incident Handler: Certified Incident Handler</li><li>
GIAC: GICSP: Industrial Cyber Security Professional</li><li>
GIAC: GSEC: Security Essentials</li><li>
ISACA: CISA: Certified Information Systems Auditor</li><li>
ISC2: CISSP (or Associate): Certified Information Systems Security Professional</li><li>
ISC2: SSCP: Systems Security Certified Practitioner</li><li>
Computing Environment Certificates</li><li>
CompTIA: Server+</li><li>
Microsoft: 365 Certified: Modern Desktop Administrator Associate</li><li>
Microsoft: MCSA: Windows 10</li><li>
Microsoft: MCSA: Windows Server 2012</li><li>
Microsoft: MCSA: Windows Server 2016</li><li>
Microsoft: MCSE: Cloud Platform and Infrastructure</li><li>
Microsoft: MCSE: Enterprise Devices and Apps</li><li>
Microsoft: MCSE: Private Cloud 2012</li><li>
Microsoft: MCSE: Server Infrastructure 2012</li><li>
Microsoft: MCT: Certified IT Professional</li><li>
Microsoft: MCT: Certified Systems Administrator</li><li>
Microsoft: 365 Certified: Endpoint Administrator Associate</li><li>
Microsoft: 365 Certified: Enterprise Administrator Expert</li><li>
Microsoft: 365 Certified: Messaging Administrator Associate</li><li>
Microsoft: 365 Certified: Modern Desktop Administrator Associate</li><li>
Microsoft: 365 Certified: Security Administrator Associate</li><li>
Microsoft: Certified: Azure Administrator Associate</li><li>
Microsoft: Certified: Azure Database Administrator Associate</li><li>
Microsoft: Certified: Azure Security Engineer Associate</li><li>
Microsoft: Certified: Azure Solutions Architect Expert</li><li>
Microsoft: Certified: Identity and Access Administrator Associate</li><li>
Microsoft: Certified: Information Protection Administrator Associate</li><li>
Microsoft: Certified: Security Operations Analyst Associate</li><li>
Microsoft: MCSA: SQL 2016 Database Admin</li><li>
Microsoft: MCSA: SQL 2016 Database BI Development</li><li>
Microsoft: MCSA: SQL 2016 Database Dev</li><li>
Microsoft: MCSE: Core Infrastructure</li><li>
Microsoft: MCSE: Database Management and Analytics</li><li>
Microsoft: MCSE: Productivity Solutions Expert</li><li>
Microsoft: MD-100: Windows Client</li><li>
Microsoft: MTA: Microsoft Technology Associate</li><li>
Microsoft: MTA: Windows Server Administration Fundamentals</li></ul></li></ul>
Job ID: 2025-19602 Work Type: On-Site</div>

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