client service advisor

CHANEL

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 Your role @ CHANEL
 
 
 
 At CHANEL, we aim to provide an unsurpassed luxury experience to clients worldwide. Critical to this ambition, Client Care is an important interface that extends the client relationship beyond the boutiques and provides seamless and accessible client care with personalized human touch for a unique and differentiated CHANEL experience.
 
 
 With advancing technological innovations, increasing expectations of clients, and a demand for a seamless omni-channel experience, there is growing importance and reliance on our Client Care teams as a crucial service touchpoint. The Client Care team will complement the boutiques by providing the first level of luxury support to clients, delivering a memorable CHANEL brand experience with exceptional client care built on quality, trust and empathy.
 
 
 The Client Service Advisor (CSA) will act as the first line of contact in addressing clients&rsquo; queries and needs, playing a crucial role in delivering the unique CHANEL experience. Key to your success in this role will be your ability to provide a wide range of services and product advisory, while delivering unsurpassed client service at all times, across all channels. You will need to thoroughly understand CHANEL&rsquo;s products and heritage, flexibly address clients&rsquo; needs by telling engaging story and collaborating with various internal stakeholders (i.e., boutique staff and functional teams).
 
 
 
 The impact you can create at CHANEL
 
 
 
 
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 The main responsibility is to act as the first line of contact in addressing clients' inquiries and needs, dedicating the majority of workdays to handling cases independently; proactively solve issues while delivering a differentiated experience at every touchpoint and ensuring service standards are observed.
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 Engage clients and build long-term relationships by going the extra mile, keeping in mind clients&rsquo; satisfaction as a core service value.
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 Demonstrate sound understanding and knowledge of CHANEL&rsquo;s products and services to be able to address majority of daily inquiries.
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 Assess whether a client issue can be resolved immediately in accordance with company policies; in the event that a complex case necessitates case consultation, prepare a handling proposal for facilitating a case discussion with a Senior Client Service Advisor.
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 Build strong relationships with boutiques and strengthen collaborative partnership to ensure smooth operations as well as seamless and consistent client experience.
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 Simplify the servicing experience by supporting clients through guided navigation, troubleshooting, personalized assistance and take part in providing advanced services ride on enhanced service catalog.
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 Ensure clear and complete handover or escalation of cases from Client Care to the respective functional teams; deliver concise and accurate data and insights gathered from clients.
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 Assist internal teams with their strategies by acting as an official communication channel for outbound engagements with clients (e.g., events &amp; campaign).
 
 
 
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 You are energized by&hellip;
 
 
 
 
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 Creating exceptional client experience moments to ensure an unsurpassed luxury experience for existing and prospective clients.
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 Solving challenges and addressing queries by collaborating and leveraging extensive product and system knowledge that exists across divisions and markets.
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 Exploring and learning how to navigate various systems and channels, accurately capture both qualitative and quantitative client insights to drive a truly seamless experience for your clients.
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 Adopting new technologies and highlighting their benefits to encourage clients to utilize them, resolve problems, and address their needs.
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 An environment that advocates listening, co-creation, inclusiveness, client-centricity and agility in developing holistic solutions.
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 A workplace that provides you with opportunities to develop and supports you to be at your best.
 
 
 
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 What You Can Bring To The Team&hellip;
 
 
 
 
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 Demonstrated client care experience and the ability to proactively address clients&rsquo; needs and resolve issues independently.
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 Excellent interpersonal and communication skills; ability to engage clients and build strong relationships internally and externally.
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 A positive attitude, empathy and resilience when addressing clients&rsquo; queries and needs.
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 Demonstrated adaptability to a variety of circumstances, creative problem solving and quick thinking to address queries and issues.
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 Possesses a &lsquo;growth mindset&rsquo; and is self-motivated; demonstrates relentless curiosity to learn, willingness to reflect and embrace continuous self-improvement and development.
 
 
 
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 What you will learn / What CHANEL can offer you&hellip;
 
 
 
 
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 Opportunity to be part of a growing team that is focused on setting up and strengthening the client care experience in CHANEL.
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 Career and developmental opportunities in line with your aspirations; opportunity to grow with the House and to learn about CHANEL&rsquo;s dynamic business.
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 Exposure to a comprehensive and thoughtful client care operations environment and to the platforms, technology and systems used to drive this function.
 
 
 
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 At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
 
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Client Service Advisor

Language Matters

A Norwegian speaker is urgently needed for a financial services company to support their growing multilingual Sales Team. You will be based in a stunning office in Canary Wharf, London providing your expertise in delivering an excellent level of customer and administrative support. As a Client Service Coordinator will be in the front line of maintaining and developing the Norwegian clienteles by advising the company's products in order to meet the clients demands. Due to the level of training involved, you will have the opportunity to progress your career within the company and learn new skills.Your responsibilities will include:<ul> <li>Collecting all relevant information from clients to set up new accounts</li><li>Build relationships with clients within the banking sector and assist with administrative duties</li><li>Collaborate with the Nordic Sales team and the investment advisor to manage the daily workload</li><li>Ensuring all clients' reports are accurate and are being dealt with effectively and in a timely manner</li></ul> About you:The successful candidate must be detail-oriented and possess strong analytical, communication, and organisational skills, be productive and driven to provide the highest level of client services. This is a junior role which will give you the opportunity to build your career path within the financial service and engaging in a positive and encouraging work environment where hard work will be rewarded. You will be working from the office in Canary Wharf, East London, Monday-Friday, 9am-6pm (there is no hybrid scheme with working from home option). A generous benefits package is offered! They do offer visa sponsorship and a relocation package.Profile:<ul> <li>Required to be fluent in Norwegian and English, both written and spoken</li><li>Experience as a Client Service, Customer Service Advisor, Client Support, Client Service Associate within the financial or banking sector is desirable</li><li>Degree within finance, banking or economics</li><li>Demonstrable problem-solving skills and a strong customer focus</li><li>Excellent communicator, comfortable dealing with high level executives with the ability to always maintain a high level of professionalism</li></ul> To apply, please send your CV in English and in Word format to Marie-Anne.languagematters is acting as an employment agency in relation to this vacancy.

Norwegian speaking Client Service Coordinator Finance

A Dutch speaker is urgently needed for a financial services company to support their growing multilingual Sales Team. You will be based in a stunning office in Canary Wharf, London providing your expertise in delivering an excellent level of customer and administrative support. As a Client Service Coordinator will be in the front line of maintaining and developing the Dutch clienteles by advising the company's products in order to meet the clients demands. Due to the level of training involved, you will have the opportunity to progress your career within the company and learn new skills.Your responsibilities will include:<ul> <li>Collecting all relevant information from clients to set up new accounts</li><li>Build relationships with clients within the banking sector and assist with administrative duties</li><li>Collaborate with the Netherlands' Sales team and the investment advisor to manage the daily workload</li><li>Ensuring all clients' reports are accurate and are being dealt with effectively and in a timely manner</li></ul> About you:The successful candidate must be detail-oriented and possess strong analytical, communication, and organisational skills, be productive and driven to provide the highest level of client services. This is a junior role which will give you the opportunity to build your career path within the financial service and engaging in a positive and encouraging work environment where hard work will be rewarded. You will be working from the office in Canary Wharf, East London, Monday-Friday, 9am-6pm. A generous benefits package is offered! They do offer visa sponsorship and a relocation package.Profile:<ul> <li>Required to be fluent in Dutch and English, both written and spoken</li><li>Experience as a Client Service, Customer Service Advisor, Client Support, Client Service Associate within the financial or banking sector is desirable</li><li>Degree within finance, banking or economics is desirable</li><li>Demonstrable problem-solving skills and a strong customer focus</li><li>Excellent communicator, comfortable dealing with high level executives with the ability to always maintain a high level of professionalism</li></ul> To apply, please send your CV in English and in Word format to Marie-Anne.languagematters is acting as an employment agency in relation to this vacancy.

Dutch speaking Junior Client Service Coordinator Finance

Sopra Steria

Are you passionate about people and delivering exceptional service?Sopra Steria's Private Sector team is on the lookout for Customer Experience Specialists based near our Glasgow regional hub. You'll be supporting a major client in the financial services industry, helping resolve customer queries with care and professionalism. This is a 12-month fixed-term contract with real potential for growth.If you're looking to build a strong foundation in customer service and experience, this is a fantastic opportunity to develop your skills in a Great Place to Work Certified organisation. As a Customer Experience Advisor, you'll thrive in a fast-paced contact centre environment, where delivering outstanding service is at the heart of everything we do.Interviews will be held onsite across 29th - 31st of October with a start date of the 24th of November. We're proud to offer:<ul><li>Full Time (37.5hrs)/Part Time (27.5hrs) and Condensed Shifts (37.5 hrs over 4 days) available: Shifts between 8.00am - 8.00pm, Monday to Sunday (including weekends)</li><li>Initial 4-week training (Full Time): Monday to Friday, 9.00am to 5.00pm, combining classroom learning and job shadowing</li><li>Career progression opportunities</li><li>Flexible benefits tailored to your needs</li><li>Training and development to help you grow</li></ul>What you'll be doing:<ul><li>Handling incoming calls and identifying customer needs with empathy and accuracy</li><li>Resolving issues clearly and efficiently</li><li>Following compliance and regulatory guidelines</li><li>Managing complaints with professionalism</li></ul>What you'll bring:<ul><li>A strong customer focus and relationship-building mindset</li><li>Team spirit and a drive to contribute to a high-performing environment</li><li>Flexibility and adaptability in a changing landscape</li><li>Motivation for personal and professional growth</li></ul>If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you!Employment Type: Full-time, Part-time, Fixed Term ContractLocation: GlasgowSecurity Clearance Level: BPSSInternal Recruiter: Olly WalkerSalary: Up to £25,621Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fundAlthough this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.Loved reading about this job and want to know more about us?Our business is, first and foremost, about people. And it always has been. The solutions we develop are driven by the connections they make and the problems they solve. Our services only matter if they work for people and if they serve a greater purpose. Known for our collaborative approach, we provide consulting and digital services, creating innovative solutions, at scale, to deliver sustainable growth and services that make life better.Our work touches many lives in the UK. From helping the Government provide essential public and health services that offer more convenience and choice, to improving financial services to deliver fairer, customer-centric solutions.We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.

Customer Experience Specialist

Foresters Financial

Contact Centre Advisor - 6 Month Contract Bromley, Kent £23,842 per annum (Pro rata)6 Month Fixed Term Contract Join a team that puts people first.At Foresters Financial UK, we're proud to deliver exceptional service to our members. As a Customer Service Administrator you'll play a key role in supporting our customers and field-based Financial Advisers from initial contact through to the end of their contract terms. This is a great opportunity for someone who enjoys speaking to customers, solving problems, working collaboratively, and delivering high-quality service in a fast-paced environment. What you'll be doing:<ul><li>Handling a high volume of inbound calls and enquiries with professionalism and care </li><li>Responding to customer correspondence via email and letter </li><li>Liaising with customers, Financial Advisers, and third parties to process instructions and resolve queries </li><li>Working closely with your team to meet service standards and deliver a seamless customer experience </li></ul>What we're looking for:<ul><li>A confident communicator with a strong telephone manner </li><li>Excellent written and verbal communication skills </li><li>Good computer literacy and attention to detail </li><li>A team player with strong organisational skills and the ability to prioritise effectively </li><li>Someone who enjoys investigating and resolving issues </li></ul>What we offer:<ul><li>£23,842 annual salary </li><li>Discretionary annual bonus dependent on your performance and company performance. </li><li>25 days holiday plus bank holidays </li><li>Contributory pension scheme. Company matches up to 5% </li><li>Life cover </li><li>Hybrid working after training (1 days/week from home) </li><li>Supportive team culture and opportunities to grow </li><li>Season Ticket Loan </li><li>1 days paid charitable workday </li><li>Employee Assistance Programme </li></ul>Working hours:35 hours per week, Monday to Friday. Start times vary weekly between 8:30-16:15 and 9:15-17:00. After a training period there will be the opportunity to work 1 day a week from home. Ready to make a difference?Apply now and be part of a team that values service, integrity, and community. About usForesters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. What we doWe help everyday families achieve their financial goals and make a lasting difference in their lives and communities. We will continue to do this by employing enthusiastic and talented Financial Advisers working across the country and equally talented people to be based at our Head Office in Bromley.

Contact Centre Advisor - 6 Month Contract

Shiv Software

<div>
 
 
 Position: Associate Advisor
 
 
 
 
 Location: New City, NY
 
 
 
 
 
 
 Seeking a motivated and detail-oriented Associate Advisor to join our growing wealth management team in New City, NY.
 
 
 
 
 
 As an Associate Advisor, you will play a key role in supporting the primary advisor in delivering an exceptional client experience. This role is ideal for someone who is organized, tech-savvy, eager to learn, and passionate about financial planning.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 Client Service &amp; Meeting Support
 
 
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 Assist the lead advisor with ongoing client relationship management.
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 Prepare meeting agendas, financial reports, and follow-up summaries.
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 Handle routine client service requests (beneficiary updates, distributions, address changes, forms, etc.).
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 Maintain accurate and compliant client records in CRM and financial planning software.
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 Financial Planning &amp; Investment Support
 
 
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 Help gather and analyze client data to build financial plans.
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 Draft initial plan scenarios, cash-flow projections, and retirement analyses.
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 Support portfolio management tasks such as allocation reviews, account monitoring, and trade preparation (as permitted).
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 Operational &amp; Administrative Support
 
 
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 Coordinate account openings, transfers, and custodian paperwork.
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 Track tasks, follow-ups, and outstanding client items to ensure nothing falls through the cracks.
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 Maintain excellent communication with clients through email and phone
 
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 Qualifications
 
 
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 Previous experience in financial services or wealth management strongly preferred.
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 High attention to detail and strong organizational skills.
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 Excellent communication skills (written and verbal).
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 Ability to work in a fast-paced, client-focused environment.
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 Proficiency with financial planning tools, CRM systems, or custodial platforms is a plus.
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 Interest in pursuing CFP&reg;, Series 65, or other industry licenses is a bonus.
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Associate Advisor

Printemps Doha

<div>
 
 A Junior Client Advisor is responsible for providing our customers with exceptional service by meeting their individual needs and expectations, as well as serving as a Printemps ambassador. Passion for sales and with strong commercial mindset is essential.
 
 
 
 
 
 More than a Sales associate but as a true personal &lsquo;advisor&rsquo;- someone who has a strategic sales mindset, willingness to learn and a passion for forming meaningful relationships with a global clientele. The Junior Client Advisor and is responsible for managing activities intended to achieve sales objectives, namely: promoting product attributes to the client, developing and enhancing their skills to increase sales results, and participating in the promotion of a positive work/store environment.
 
 
 
 
 
 Junior Client Advisor drive a company's product and/or service sales by actively seeking out prospects and pursuing sales opportunities.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
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 Act as a role model demonstrating sales leadership to the team, fostering cross-selling and client repurchase.
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 Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support, ensuring Printemps standards are achieved.
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 Cultivate a culture of excellent customer service. Resolve customer complaints effectively and promptly or escalate to Management.
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 Maximize sales &amp; customer satisfaction.
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 To review customer complaints / suggestions and propose improvements in customer service standards
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 Support Store supply chain team, ensure store Inventory by controlling receiving, display, sales, turnover, back to vendors, &hellip;
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 Ensure that all merchandising activities in the store reflect the needs of the trading period in line with the Printemps Marketing Calendar.
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 Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
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 Qualifications
 
 
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 At least 3 years of experience in the luxury retail industry or similar industry.
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 Arabic nationality required.
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 Excellent people skills, ability to motivate and teach leaders to succeed.
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 Experience drafting manuals and setting operational standards.
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 Ability to work with leaders to maintain consistency across all stores.
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 Analytical, reporting skills and business, commercial awareness.
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 Inter-personal communication skills.
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 Stock and Inventory management.
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Jr Client Advisor

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