client service agent

Braxtone Group

<figure class="table"><table><tbody><tr><td>&nbsp;<ol><li>BRIEF DESCRIPTIONOF JOB FUNCTION</li></ol>&nbsp;The&nbsp;Call&nbsp;Centre&nbsp;Agent&nbsp;is&nbsp;responsible for&nbsp;incoming&nbsp;and&nbsp;outgoing&nbsp;calls.&nbsp;The&nbsp;role&nbsp;involves&nbsp;sales&nbsp;and customer service.This&nbsp;role&nbsp;requires&nbsp;an&nbsp;individual&nbsp;who&nbsp;is&nbsp;self-motivatedwith&nbsp;high&nbsp;levelsof&nbsp;energy&nbsp;and&nbsp;drive.&nbsp;The&nbsp;CallCentre&nbsp;Agent&nbsp;must&nbsp;have&nbsp;strong&nbsp;communication&nbsp;skills&nbsp;with&nbsp;the&nbsp;ability&nbsp;to&nbsp;maintain&nbsp;good&nbsp;rapport&nbsp;on the phone.&nbsp;<ol><li>DUTIES ACTUALLY PERFORMED BY&nbsp;THIS&nbsp;POSITION:</li></ol>&nbsp;<ol><li>Answer all calls&nbsp;within 2 rings</li><li>&nbsp;Cordial and positive tone of&nbsp;voice in all&nbsp;calls</li><li>Focus on needs of&nbsp;the customer and provide for their&nbsp;queries and requests</li><li>Sell, up-sell and cross-sell different products and services&nbsp;to the customer</li><li>Ensure the next&nbsp;steps and requirements are aligned&nbsp;and clarified&nbsp;with the customer before the end of&nbsp;the call</li><li>Data entry</li><li>Filing&nbsp;and documentation&nbsp;management</li><li>Updating&nbsp;information and ensuring&nbsp;accuracy&nbsp;of&nbsp;data records</li></ol>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</td></tr><tr><td><ol><li>ESSENTIAL QUALIFICATION&nbsp;REQUIRED&nbsp;(EDUCATION/&nbsp;EXPERIENCE/ SKILLS)</li></ol>&nbsp;<ol><li>Minimum of&nbsp;high school certification</li><li>Diploma and some form&nbsp;of&nbsp;work experience is&nbsp;preferred</li><li>Strong communication skills</li><li>Good&nbsp;selling&nbsp;skills</li><li>Positive energy&nbsp;and&nbsp;teamwork ethos</li><li>Excellent written and oral communication skills.</li><li>Strong English language</li><li>Good&nbsp;understanding&nbsp;of&nbsp;the services</li><li>Be highly&nbsp;computer literate, particularly in Microsoft Office Products.</li></ol>&nbsp;&nbsp;<ol><li>Targets</li></ol>&nbsp;Key&nbsp;performance indicators&nbsp;and&nbsp;targets&nbsp;to&nbsp;be agreed.&nbsp;&nbsp;<ol><li>Commission&nbsp;or&nbsp;incentives</li></ol>Commissions or incentives&nbsp;to be agreed. Important notes:<ul><li>Commission is&nbsp;only&nbsp;payable if&nbsp;all KPI&nbsp;targets are achieved.</li></ul>&nbsp;<ol><li>Typical Working Conditions</li></ol>&nbsp;Normal Working&nbsp;Hours40 hours&nbsp;a&nbsp;weekWorking&nbsp;Timing is rotating&nbsp;shift.Work may&nbsp;require occasional weekend and/or evening work&nbsp;&nbsp;&nbsp;&nbsp;</td></tr></tbody></table></figure>

Customer Services Agent

Alzayani Investments

Job Overview We are looking for a dedicated professional to manage and optimise our SAP systems, ensuring they effectively support our diverse business operations. This is a FULL_TIME position based in Manama, Bahrain. The ideal candidate will play a crucial role in analysing, designing, and implementing SAP-based solutions to enhance our business processes and drive efficiency across the organisation. Responsibilities<ul><li>Business Analysis:&nbsp;Gather requirements, analyze processes, identify gaps, and propose SAP-based solutions for sales and service and other functional modules.</li><li>Configuration &amp; Design:&nbsp;Configure SAP SD/CS modules (e.g., sales orders, contracts, pricing, billing, service notifications, repair orders, pricing conditions).</li><li>Implementation:&nbsp;Lead or participate in full lifecycle implementations, including design, build, test, and go-live.</li><li>Integration:&nbsp;Ensure seamless integration with other SAP modules (MM, FI, PS) and external systems.</li><li>Support &amp; Troubleshooting:&nbsp;Provide expert support, resolve incidents, and manage post-go-live issues.</li><li>Documentation:&nbsp;Create functional specifications, test cases, and user manuals.</li><li>Training &amp; Communication:&nbsp;Train end-users, communicate with stakeholders, and lead workshops.</li><li>Upgrades and Migration:&nbsp;Assisting in system upgrades, applying&nbsp;SAP&nbsp;Notes, and supporting data migration projects.</li><li>System Integration: Integrate&nbsp;SAP&nbsp;systems with non-SAP&nbsp;applications and cloud services to support end-to-end business processes.</li><li>Demonstrate and apply strong project management skills, inspire teamwork and responsibility with engagement team members, and use current technology and tools to enhance the effectiveness of deliverables and services.</li><li>Demonstrate and apply a thorough understanding of complex SAP systems. Use knowledge of the current IT environment and industry IT trends to identify the engagement and client service issues and communicate this information to the engagement team and client management through written correspondence and verbal presentations.</li><li>Collaborate with other members of the IT team to deliver the SAP requirements and develop work program timelines, risk assessments, design documents, and other planning documents. Provide guidance and expertise to team members and participate in performing procedures especially focusing on complex, judgmental and/or specialized issues with regards to SAP systems.</li><li>Ability to conduct risk assessment and audits around SAP and support various SAP internal projects.</li><li>Deliver facts, analyses and recommendations in an accurate, clear and concise manner.</li><li>Handle multiple technically complex projects or engagements simultaneously</li><li>Foster relationships with all divisions at appropriate levels.</li><li>Drive high-quality work products within expected timeframes and on budget. &nbsp;</li></ul>Qualifications<ul><li>Proven 5-7 years of relevant experience in&nbsp;SAP Consulting, with a focus on SAP SD&amp; Service module.</li><li>Bachelor's degree in Computer Science, Network Engineering or Computer engineering, information technology or engineering in any other related field.</li><li>Excellent verbal and written communication skills to convey technical information to non-technical stakeholders.</li><li>&nbsp;Excellent analytical and problem-solving skills, with the ability to translate business needs into technical solutions.</li><li>Ability to manage multiple priorities and work effectively both independently and as part of a team.</li><li>Relevant SAP certifications are highly desirable. &nbsp;</li></ul>

SAP Consultant

Confidential

Job Title: Business Development Executive Experience: 1–3 Years&nbsp;Requirements:&nbsp;<ul><li>Proven experience in lead generation and client acquisition (minimum 1 year)</li><li>Work experience in marketing agencies is required</li><li>Strong communication, negotiation, and presentation skills</li><li>Understanding of IT services such as Web Development, App Development, and Game Development</li><li>Ability to work independently as well as in a team</li><li>Goal-driven and passionate about sales &nbsp;</li></ul>Key Responsibilities:&nbsp;<ul><li>Identify potential clients through various channels (emails, calls, LinkedIn, etc.)</li><li>Pitch company services and convert leads into business opportunities</li><li>Coordinate with internal teams to ensure smooth service delivery and client satisfaction</li><li>Prepare proposals, follow up regularly, and close deals successfully</li><li>Monitor market trends and competitor activities to identify new opportunities</li></ul>

Business Development Executive

Muhimma Digital Platform

&nbsp;Job description:&nbsp;<ol><li>Develop and maintain strong relationships with existing and potential clients, ensuring a deep understanding of their business needs and challenges.</li><li>Manage all stages of the sales funnel: lead generation, qualification, proposal, negotiation, and closing. Track and report on key sales metrics, including conversion rates, pipeline velocity, and revenue targets.</li><li>Use HubSpot CRM to track client interactions, manage the sales cycle, and forecast revenue.</li><li>Present Muhimma’s services—including Market Research, Data Analytics, and the Technology Platform—in a way that demonstrates clear value and ROI to clients.</li><li>Collaborate with marketing, product, and research teams to deliver tailored solutions and ensure client satisfaction.</li><li>Negotiate contracts to close deals that support both client needs and company revenue targets.</li><li>Stay updated on market trends, competitor activities, and customer feedback to identify new opportunities and inform service enhancements.</li></ol>Requirements:<ol><li>1- 4 years of prior sales experience, preferably in Market research, SaaS industries</li><li>Excellent presentation skills</li><li>Strong communication skills in Arabic and English &nbsp;</li></ol>

Inside Sales Representative

Union Properties

<h2>About Union Properties</h2>Union Properties is a leading UAE real estate developer with over 30 years of experience delivering iconic developments such as Motor City, Uptown Mirdif, and Dubai Autodrome. Through our subsidiaries — ServeU, The Fitout, EDACOM, and GMAMCO — we continue to support Dubai’s 2030 Smart City Vision and deliver exceptional value across the property sector. Learn more at <a href="http://www.up.ae">www.up.ae</a>&nbsp;<h3>Role Summary</h3>The Property Consultant is responsible for driving sales and leasing activities, advising clients on residential properties, and achieving targeted sales results while maintaining strong client relationships and market awareness.&nbsp;<h3>Key Responsibilities</h3><ul><li>Manage day-to-day sales and leasing operations.</li><li>Achieve assigned sales and leasing targets.</li><li>Build and maintain strong client relationships.</li><li>Conduct market research and stay updated on UAE property trends.</li><li>Coordinate with internal teams to ensure smooth property operations.</li><li>Support strategic planning, pricing, and product positioning.</li></ul>&nbsp;<h3>Requirements</h3><ul><li>2–4 years’ experience in real estate sales or leasing.</li><li>Strong communication, negotiation, and customer service skills.</li><li>Proficient in MS Office</li><li>Knowledge of UAE real estate market.</li><li>Valid UAE Driving License – required.</li></ul>&nbsp;<h3>Languages</h3><ul><li>English – mandatory</li><li>Arabic – an advantage</li><li>Additional languages are a plus</li></ul>

Property Consultant

Alisary Group

About Alaysary InstituteAlaysary Institute is a specialized training institute focused on educational and family development. Our strategic mission is to empower educators working in early childhood and primary education, while also equipping parents with practical skills in positive parenting.We work as a trusted partner with government and private sector entities concerned with childhood development, delivering high-impact training programs designed to create sustainable educational outcomes.&nbsp;About the RoleWe are seeking a high-caliber professional who combines strong field presence, persuasive communication, and operational discipline.This is not a desk-based digital marketing role. It is a field-driven and administrative position that requires direct engagement with institutions, decision-makers, and clients, as well as hands-on involvement in the institute’s daily operations.Success in this role is measured by your ability to convert interest into signed contracts and actual revenue, whether with institutions or individual clients.&nbsp;Core MissionTo demonstrate strong closing and deal-conversion capability with:<ul><li>Institutions and organizations (B2B)</li><li>Parents and individual clients (B2C)</li></ul>This includes convincing the target client to choose Alaysary Institute over alternatives and successfully translating that trust into financial agreements.&nbsp;Key Responsibilities1. Field Marketing &amp; Institutional Relations (Top Priority)<ul><li>Conduct regular, structured field visits to targeted institutions (ministries, schools, authorities, organizations).</li><li>Meet with decision-makers (Directors General, Department Heads, Section Managers).</li><li>Professionally present the institute’s profile and tailor service proposals to each entity’s needs.</li><li>Demonstrate persistence, resilience, and professionalism in navigating institutional processes and bureaucracy until contracts are successfully closed.</li></ul>&nbsp;2. Sales &amp; Client Management<ul><li>Handle inquiries and convert leads into confirmed clients through effective negotiation and persuasion.</li><li>Build, maintain, and regularly update a structured client database.</li><li>Develop long-term relationships that encourage repeat business and referrals.</li></ul>&nbsp;3. Administration &amp; Financial Operations (Supporting Role)<ul><li>Oversee daily administrative activities to ensure smooth delivery of training programs.</li><li>Manage basic financial operations, including:<ul><li>Issuing invoices</li><li>Following up on collections and payments</li><li>Monitoring expenses</li><li>Preparing periodic financial reports for management</li></ul></li></ul>&nbsp;Ideal Candidate Profile<ul><li>Strong personal presence and confidence in meetings and formal settings.</li><li>Willingness and ability to perform intensive fieldwork and consider it a core success driver.</li><li>A true multitasker capable of balancing field sales, administration, and financial coordination without loss of focus.</li><li>Demonstrated persuasion, negotiation, and deal-closing capability.</li><li>High level of reliability, discipline, and integrity in handling administrative and financial responsibilities.</li><li>Prior experience in training, education, institutional sales, or service-based businesses is a strong advantage.</li></ul>&nbsp;

Business Development & Operations Officer (Field & Administrative)

<h2>Transportation &amp; Operations Manager</h2><h2>Job Purpose</h2>To lead, manage, and develop end-to-end transportation operations, ensuring efficient fleet utilization, cost control, regulatory compliance, and sustainable business growth. The role combines operational excellence with commercial responsibility, supporting revenue growth while maintaining high service and safety standards.<h2>Key Responsibilities</h2><h3>Transportation &amp; Fleet Operations</h3>Oversee daily transportation operations covering heavy and general cargo transportation.Manage a mixed fleet model, including company-owned and outsourced/rented vehicles.Ensure optimal utilization of transportation assets, minimizing downtime and operational costs.Supervise routing, dispatching, and scheduling to meet operational and client requirements.Coordinate maintenance, inspection, and compliance of all vehicles and equipment.Monitor fuel consumption, driver behavior, and vehicle performance through tracking systems.<h3>Equipment &amp; Asset Management</h3>Manage transportation equipment such as prime movers, flatbeds, lowbeds, and general cargo trucks.Ensure all vehicles and equipment comply with applicable safety and regulatory standards.Oversee vendor and workshop relationships related to fleet maintenance and repairs.Participate in fleet expansion, replacement planning, and cost-benefit analysis.<h3>Commercial &amp; Business Development</h3>Support and contribute to client acquisition, retention, and business growth.Participate in pricing, costing, and feasibility studies for transportation services.Negotiate contracts and service agreements with clients, transporters, and subcontractors.Identify opportunities to improve margins through operational efficiencies and cost optimization.Act as a key operational point of contact for major clients.<h3>Performance Management &amp; Reporting</h3>Establish and monitor KPIs related to fleet utilization, cost, safety, service level, and productivity.Prepare regular operational and financial reports for management review.Analyze performance data and implement continuous improvement initiatives.Utilize ERP, fleet management systems, and advanced Excel tools for reporting and analysis.<h3>People Management</h3>Lead, supervise, and develop transportation teams including drivers, dispatchers, and operations staff.Ensure effective workforce planning, shift management, and performance evaluation.Promote a culture of accountability, safety, and operational discipline.Coordinate training initiatives related to safety, operational procedures, and compliance.<h3>Compliance, Safety &amp; Governance</h3>Ensure full compliance with local transportation regulations, safety standards, and operational policies.Implement and monitor safety procedures and risk mitigation measures.Coordinate investigations of incidents, accidents, and non-compliance cases.Maintain accurate documentation related to vehicles, drivers, permits, and inspections.<h2>Qualifications &amp; Experience</h2>Bachelor’s degree in Logistics, Transportation, Operations Management, or a related field.Minimum 10–15 years of experience in transportation and logistics operations.Proven experience managing large transportation fleets and outsourced transporters.Strong exposure to heavy transportation operations.Experience in commercial operations, costing, and client interaction.Solid knowledge of fleet management systems, ERP platforms, and KPI reporting.Prior experience within KSA or GCC markets is highly preferred.<h2>Skills &amp; Competencies</h2>Strong leadership and decision-making abilities.Excellent analytical and problem-solving skills.Commercial awareness and cost-control mindset.Ability to manage multiple stakeholders and vendors.High level of operational discipline and attention to detail.Strong communication and negotiation skills.<h2>Role Summary (Internal Use)</h2>This role is not a supervisory or dispatch position. It is a senior transportation leadership role responsible for:Fleet &amp; equipmentPeople &amp; systemsCompliance &amp; safetyClients &amp; revenue support

Transportation & Operations Manager

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