client service agent

ASK Development

JD &ndash; Customer Service AgentJob Responsibilities1. Handle customer inquiries through the APP, incoming calls, emails, and other channels, and provide timely and accurate responses.2. Regularly communicate with business teams and summarize common customer feedback, forming improvement plans for business optimization.Job Requirements:1. Age 20&ndash;30, junior high school education or above.2. Good analytical judgment and communication skills; willing to make calls to customers.3. Familiar with Excel, Word, and other office software.4. Able to accept shift work schedules.Location: Islamabad Job Type: Full-time Apply Here: ehr2@askdevelopment.org/ 0336-1116260Pay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Service Agent

Nestlé

<div>Contact Center Agent &ndash; Turkish Speaker 
 
Location: NBS 
Company: Nestl&eacute; Egypt 
Full-time 
 
Purpose of Job:
 
 
Provide timely resolution of all queries (HRBS &amp; S2P - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center.
Ensure the accuracy and timeliness of services delivered to employees are in accordance with Service Level Agreements.
Support Total Service Quality levels to the Stakeholders, adhering to E2E standardization. 
 
A DAY IN THE LIFE &hellip; 
 
 Drive Operational Excellence:<ul><li>Execute the standard support model for Tier 1 for both telephonic and non-telephonic (Email, Self-service &amp; Chat) contact by providing direct support on guidelines, procedures, E2E view, the status of requests, KPIs, SLAs, help chain for HRBS &amp; S2P (vendor services) related inquiries.</li><li>Dispatch Tier 2 queries after proper investigation to the right stakeholders.</li><li>Raise process concerns and/or technical outages to management.</li><li>Document all interactions with proper data categories, templates and self-service options based on the interaction specifications.</li><li>Share new findings and/or process updates with the team/senior agent/analyst.</li></ul> 
Ensure Service Delivery:<ul><li>Execute operational delivery of all activities pertaining to the contact center and ensure the execution of the Contact Center Support Model for all service lines, both HRBS &amp; S2P (Vendor Services) within the service delivery framework of HRBS.</li><li>Provide inputs to manage risks, issues, escalations, process updates and timely manner to deliver the agreed KPIs and SLAs for all Contact Center services.</li></ul> 
- Process benefits of transferred staff such as transportation allowance, rent subsidy, infant feeding scheme, and burial benefits, out- of- the pocket benefits, per diem, etc. 
<ul><li>Process retirement and death benefits5. Process other Benefits unique to each market in-scope of NBS. 
</li></ul>Continuous Improvement:<ul><li> 
Perform periodic activity-relevant reviews with HRBS Operational teams &amp; Stakeholders.</li><li>Contribute to Continuous Improvement programs and standardization of processes across all markets in scope, whenever possible.
</li></ul> 
WHAT MAKES YOU SUCCESSFUL: 
 
<ul><li>0-1 year of experience in a relevant field</li></ul> 
<ul><li>Proficiency in Turkish</li><li>Strong communication and active listening</li><li>Customer‑focused attitude and empathy</li><li>Troubleshooting and problem‑solving skills</li><li>Ability to work with CRMs and multiple systems</li><li>Resilience and patience</li><li>Flexibility for shift work</li><li>Ability to meet performance target</li></ul></div>

Contact Center Agent - Turkish Speaker

Maximus KSA | ماكسيموس السعودية

<div>
 
 Are you passionate about serving the community and providing exceptional customer support? We are looking for a dedicated
 
 Contact Centre Agent
 
 to join our team! You will play a vital role in managing inbound and outbound calls, scheduling home visits, and assisting social beneficiaries with their inquiries.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Handle inbound and outbound calls efficiently and professionally.
 </li>
 <li>
 Arrange and manage home visit appointments for surveys.
 </li>
 <li>
 Address inquiries related to scheduling and rescheduling visits.
 </li>
 <li>
 Ensure accuracy and attention to detail when inputting data.
 </li>
 <li>
 Build strong relationships with social beneficiaries while providing excellent customer service.
 </li>
 <li>
 Work independently to solve problems and negotiate scheduling solutions.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Knowledge:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in a relevant subject.
 </li>
 <li>
 Tech-savvy with experience using CRM systems, ATS, or similar platforms.
 </li>
 <li>
 Bi-lingual fluency in
 
 English and Arabic
 
 is required.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies:
 
 
 <ul>
 <li>
 Strong communication and active listening skills.
 </li>
 <li>
 Excellent relationship-building and customer service abilities.
 </li>
 <li>
 Problem-solving, negotiation, and adaptability skills.
 </li>
 <li>
 Attention to detail with accurate data entry.
 </li>
 <li>
 High reliability, integrity, and a compassionate approach to work.
 </li>
 <li>
 Passionate about supporting and serving the community.
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 Minimum
 
 2 years&rsquo; experience
 
 in customer service.
 </li>
 <li>
 Previous experience in a contact centre is
 
 desirable
 
 .
 </li>
 <li>
 Exposure to working with social beneficiaries is a plus but not essential.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 Be part of a purpose-driven team making a real impact in the community.
 </li>
 <li>
 Work in a dynamic and supportive environment with opportunities for growth.
 </li>
 </ul>
 
 
</div>

Contact Center Agent

SmartHub Innovations

Looking for an Opportunity to Grow Professionally and Earn Great Incentives? Join SH Innovations today as a Call Center Agent!Why You Should Apply: No Experience? No Problem! Full training provided! Fixed Salary + Commission &ndash; Unlock your earning potential! Work in an International Market &ndash; Communicate with global clients! Growth-Oriented Environment &ndash; Learn, develop, and succeed with us! Perfect for Students &amp; Fresh Graduates &ndash; Start your career with us today!Location: SH Innovations 302 3rd Floor, AG Trade Center, Plot No. C-2, Adjacent to Red Apple, Block 14, Gulistan-e-Johar, Karachi, Sindh, Pakistan.Timings:<ul><li>Night Shift &ndash; 12:00 AM to 06:00 AM (6 Hours)</li></ul>Age Requirement: 16 to30 yearsHow to Apply: WhatsApp your CV now at +92 316 3543646Don&rsquo;t Miss Out! Apply now and become part of a dynamic, fast-growing team with endless opportunities!Job Types: Part-time, Temporary, Contract, Internship, FresherPay: Up to Rs50,000.00 per hourWork Location: In person

Call Center Agents (Girls / Night Shift)

HSBC

<div>
 The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we&rsquo;re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
 
 
 Some careers have more impact than others.
 
 
 If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.
 
 
 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
 
 
 
 Some Careers Have More Impact Than Others.
 
 
 
 If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.
 
 
 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
 
 
 We are currently seeking an experienced professional to join our team in the role of
 
 UKCS Agent
 
 
 
 
 Principal Responsibilities
 
 
 
 
 Impact on the Business
 
 
 
 <ul>
 <li>
 Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer&rsquo;s issues at first contact where possible.
 </li>
 <li>
 Delivers what is promised in line with customer expectations
 </li>
 <li>
 Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
 
 
 </li>
 </ul>
 
 Customers / Stakeholders
 
 
 
 <ul>
 <li>
 Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
 </li>
 <li>
 Generating customer loyalty through strong knowledge of key products and services
 </li>
 <li>
 Owns and resolves issues and understands how and when to escalate
 
 
 </li>
 </ul>
 
 Leadership &amp; Teamwork
 
 
 
 <ul>
 <li>
 Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values
 </li>
 <li>
 Values diversity amongst team
 
 
 </li>
 </ul>
 
 Operational Effectiveness &amp; Control
 
 
 
 <ul>
 <li>
 Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres
 </li>
 <li>
 Maintains HSBC internal control standards
 </li>
 <li>
 Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Must be university graduate in any discipline
 </li>
 <li>
 Must be proficient language(s) required by the process
 </li>
 <li>
 Open to working flexible shifting schedules
 </li>
 <li>
 Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
 </li>
 <li>
 Takes pride in delivering what is promised in line with the customer and service expectations
 </li>
 <li>
 Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
 </li>
 <li>
 Ability to work in a high-volume, fast paced environment is required
 </li>
 <li>
 Proficiency with personal computers and basic software packages and specialised applications
 </li>
 <li>
 Excellent communication skills and is polite and friendly at all times
 </li>
 <li>
 Displays patience and empathy
 
 
 </li>
 </ul>
 Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
 
 
 The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.
 
 
 
 You&rsquo;ll achieve more when you join HSBC.
 
 
 
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 
 
 Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 <ul>
 <li>
 Issued By HSBC Electronic Data Processing (Egypt) Private LTD***
 
 
 </li>
 </ul>
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 
 
 Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 ***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***
</div>

UK Contact center

<div>The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we&rsquo;re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have. 
Some careers have more impact than others.
If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be. 
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
Some careers have more impact than others.
If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be. 
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. 
We are currently seeking an experienced professional to join our team in the role of UKCS Agent 
Principal responsibilities
Impact on the Business<ul><li>
Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer&rsquo;s issues at first contact where possible.</li><li>
Delivers what is promised in line with customer expectations</li><li>
Offers value added products and services based on customer needs analysis and ensures customer understanding of those products</li></ul>
Customers / Stakeholders<ul><li>
Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications</li><li>
Generating customer loyalty through strong knowledge of key products and services</li><li>
Owns and resolves issues and understands how and when to escalate</li></ul>
Leadership &amp; Teamwork<ul><li>
Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values</li><li>
Values diversity amongst team</li></ul>
Operational Effectiveness &amp; Control<ul><li>
Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres</li><li>
Maintains HSBC internal control standards</li><li>
Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres</li></ul> 
Requirements<ul><li>
Must be university graduate in any discipline</li><li>
Must be proficient language(s) required by the process</li></ul><ul><li>
Open to working flexible shifting schedules</li><li>
Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development</li><li>
Takes pride in delivering what is promised in line with the customer and service expectations</li><li>
Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order</li><li>
Ability to work in a high-volume, fast paced environment is required</li><li>
Proficiency with personal computers and basic software packages and specialised applications</li><li>
Excellent communication skills and is polite and friendly at all times</li><li>
Displays patience and empathy</li></ul> 
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised. 
The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role. 
You&rsquo;ll achieve more when you join HSBC. 
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo; 
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 
***Issued By HSBC Electronic Data Processing (Egypt) Private LTD*** 
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo; 
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 
***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***</div>

Satori Mortgage (NMLS:  4190)

<div>
 
 Are you a proactive Real Estate Agent concerned about the shifting sands of buyer&rsquo;s agent commissions?
 
 
 
 The recent lawsuits and settlements in the real estate industry spotlight the urgent need for adaptability and diversification. There&rsquo;s never been a better time to enhance your career resilience and earning potential. We invite you to join Satori Mortgage, a forward-thinking mortgage brokerage, and embark on a journey to obtain your NMLS (Mortgage License).
 
 
 As a Dually Licensed Agent, you&rsquo;ll have the unique advantage of thriving in both the Real Estate and Mortgage domains, exponentially expanding your professional network and income opportunities.
 
 
 
 What We Offer:
 
 
 
 <ul>
 <li>
 Comprehensive Training and Support: We provide robust training programs to equip you with the essential knowledge and skills required to excel as a Mortgage Advisor alongside your Real Estate practice.
 </li>
 <li>
 Competitive Compensation: Enjoy multiple streams of income by serving clients in both buying houses and securing mortgage financing.
 </li>
 <li>
 Community of Like-minded Professionals: Be a part of an innovative community that values continuous learning, adaptation, and client-centric service.
 </li>
 <li>
 Cutting-edge Technology and Resources: Utilize advanced tools and resources that streamline your workflow, enabling you to provide seamless service to your clients in both realms.
 </li>
 <li>
 Legitimacy and Compliance: Rest easy knowing you&rsquo;re operating within the legal frameworks, as our compliance team ensures adherence to all real estate and mortgage regulatory standards.
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Active Real Estate License.
 </li>
 <li>
 Motivated to pursue NMLS (Mortgage License).
 </li>
 <li>
 Strong sales, negotiation, and communication skills
 </li>
 <li>
 Commitment to professional growth and delivering exceptional client service.
 
 
 
 </li>
 </ul>
 
 Take the Bold Step Today!
 
 
 
 
 Embrace the future of real estate and mortgage
 
 services by becoming a Dually Licensed Agent. Transition smoothly, expand your horizons, and secure your financial future in the face of industry evolution.
 
 
 
 Apply now to explore this exceptional career pathway and ensure you stay ahead in the dynamic real estate market.
 
 
 
 This is a remote position.
</div>

Hybrid Real Estate and Mortgage Consultant

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Customer Service Agent

Contact Center Agent - Turkish Speaker

Contact Center Agent

Call Center Agents (Girls / Night Shift)

UK Contact center

UK Contact center

Hybrid Real Estate and Mortgage Consultant