client service analyst

Deutsche Bank

<div>
 
 Position Overview
 
 
 
 
 Job Title: Client Service Analyst
 
 
 
 
 Location: Mumbai, India
 
 
 
 
 Role Description
 
 
 
 <ul>
 <li>
 Positive Impact. It&rsquo;s what drives us. More than a claim, this describes the way we do business.
 </li>
 <li>
 Our purpose as a business is to enable economic growth and societal progress. We want to be a bank that creates a positive impact for clients, employees, investors and society.
 </li>
 <li>
 We&rsquo;re committed to being the best financial services provider in the world, balancing positive impact with precision to deliver superior solutions for our clients.
 </li>
 <li>
 This is made possible by our people: agile minds, able to see beyond the obvious and act effectively in an ever-changing global business landscape. As you&rsquo;ll discover, our culture supports this.
 </li>
 <li>
 Diverse, international and shaped by a variety of different perspectives, we&rsquo;re driven by a shared sense of purpose.
 </li>
 <li>
 At every level agile thinking is nurtured. And at every level agile minds are rewarded with competitive pay, support and opportunities to excel.
 </li>
 <li>
 At the heart of Deutsche Bank&rsquo;s client franchise is the Corporate Bank, a market leader in risk management for FX and Rates, Cash Management, Lending, Trade Finance, Trust and Agency Services as well as Securities Services.
 </li>
 <li>
 Focusing on the treasurers and finance departments of corporate and commercial clients and financial institutions across the globe, managing leading Global Custodian, Private Equity, Sovereign Wealth funds - our universal expertise and global network allows us to offer truly integrated and effective solutions.
 
 
 
 </li>
 </ul>
 
 What We&rsquo;ll Offer You
 
 
 
 As part of our flexible scheme, here are just some of the benefits that you&rsquo;ll enjoy
 
 
 <ul>
 <li>
 Best in class leave policy
 </li>
 <li>
 Gender neutral parental leaves
 </li>
 <li>
 100% reimbursement under childcare assistance benefit (gender neutral)
 </li>
 <li>
 Sponsorship for Industry relevant certifications and education
 </li>
 <li>
 Employee Assistance Program for you and your family members
 </li>
 <li>
 Comprehensive Hospitalization Insurance for you and your dependents
 </li>
 <li>
 Accident and Term life Insurance
 </li>
 <li>
 Complementary Health screening for 35 yrs. and above
 
 
 
 </li>
 </ul>
 
 Your Key Responsibilities
 
 
 
 <ul>
 <li>
 Provides support to clients on all Market Entry / On-Boarding / KYC, Account opening and Account Maintenance related queries applying the highest standards primarily for Securities Services clients.
 </li>
 <li>
 Working knowledge on KYC/ Client Onboarding processes/ requirements.
 </li>
 <li>
 Works closely with, but not limited to, onshore teams like Coverage, Sales, Product Managers and Operations to promote Corporate Bank/ Securities Services and resolve roadblocks that hinder closure of deals with thorough understanding of policies and compliance guidelines.
 </li>
 <li>
 Liaises with overseas teams /clients to ensure globally / regionally consistent high standards in service solutions for clients.
 </li>
 <li>
 To work on Adhoc projects required due to various reasons &ndash; Structure changes, Market requirements, efficiency projects etc.
 </li>
 <li>
 Coordinates and aligns closely with onshore Implementation Team.
 </li>
 <li>
 Escalates issues to onshore teams in timely manner to manage client expectation &amp; relationship.
 </li>
 <li>
 Work closely with onshore teams on E2E procedures and processes.
 </li>
 <li>
 Prepares and provides MIS reports, internally / externally.
 </li>
 <li>
 Contributes to Continuous Improvement activities leading to operational efficiencies.
 
 
 
 </li>
 </ul>
 
 Your Skills And Experience
 
 
 
 <ul>
 <li>
 Have a minimum of 3 to 5 years&rsquo; client services experience in the Securities Services business covering Custody &amp; Clearing.
 </li>
 <li>
 Possess excellent communication skills, inter-personal skills and be a strong team player
 </li>
 <li>
 Be able to handle/address day to day client requirement/queries and liaise with both clients and internal stakeholders.
 </li>
 <li>
 Be pro-active and able to resolve and respond to clients&rsquo; requests and issues within the agreed turnaround times.
 </li>
 <li>
 Be diligent and ensure quick escalations on key client issues or matters requiring senior management attention.
 </li>
 <li>
 Be independent, self-starter and able to liaise with clients and internal stakeholders including senior management when required. Be a strong and committed team player.
 </li>
 <li>
 Be well-versed with MS-Office applications. Project Management experience will be an added advantage.
 
 
 
 </li>
 </ul>
 
 How We&rsquo;ll Support You
 
 
 
 <ul>
 <li>
 Training and development to help you excel in your career
 </li>
 <li>
 Coaching and support from experts in your team
 </li>
 <li>
 A culture of continuous learning to aid progression
 </li>
 <li>
 A range of flexible benefits that you can tailor to suit your needs
 
 
 
 </li>
 </ul>
 
 About Us And Our Teams
 
 
 
 Please visit our company website for further information:
 
 
 
 https://www.db.com/company/company.htm
 
 
 
 We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
 
 
 Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
 
 
 We welcome applications from all people and promote a positive, fair and inclusive work environment.
</div>

Client Service Analyst

NCCI

WHO WE ARE: 
Since 1923, NCCI has been committed to fostering a healthy workers compensation system. We are the nation’s trusted source for accurate, objective workers compensation information. At NCCI, we recognize that our employees are the reason our legacy endures today. We’re motivated by the opportunity to do challenging and interesting work, and our Total Rewards package attracts top talent. Our employees care about each other, and the communities in which they live and work. Our values of integrity, respect, quality and excellence, responsibility, and commitment guide our success.
 
WHAT WE BELIEVE: 
We come from diverse backgrounds, so our commitment to inclusion is what brings us together to work as one.
 <ul>
<li>We respect each other and value our differences.</li>
<li>We can be authentic and feel like we belong.</li>
<li>We promote equity in our organization and our community.</li>
</ul>
TEAM: CUSTOMER OPERATIONS
 PAY TYPE: HOURLY
 
WE ARE HIRING!
 Workers Compensation insurance is interesting, challenging and rewarding. What we do is impacting people and businesses across the nation.
 
Start or transition your career into a position where you will join our Customer Operations division in the role of Client Service Analyst and learn about the workers compensation industry and our role in it. You will go through a paid 6-8-week training program where you will receive classroom and on-the-job experience that will support your success in the role.
 
NOTE: NCCI will not sponsor applicants for work visas.
 
WHAT’S IN IT FOR YOU: 
<ul>
<li>A starting base salary of $50,000 plus a targeted 7% performance bonus</li>
<li>A Monday through Friday schedule: Must be willing and able to work varied shifts between 8:00 am - 8:00 pm</li>
<li>A phenomenal work environment with perks including on-site restaurant and coffee shop, employee activities, on-site fitness center and game room, and sports leagues.</li>
<li>A wonderful team of fun, caring and friendly people to work with</li>
<li>A fantastic benefits package that’s hard to find in south Florida.</li>
</ul>
WORK LOCATION: This is a position for local candidates living within a commutable distance from our Boca Raton, FL office. (This area is up to St. Lucie County to the north, and Miami-Dade County to the south.) You will be expected to come into the office occasionally when needed and as well as being given flexibility to work from home.
 
During the training period you will be expected to come on-site the first week.
 
ABOUT THE JOB: 
Our Analysts utilize extensive knowledge of our organization’s proprietary systems and filed and approved regulatory manuals (i.e., Experience Rating Plan Manual, Basic Manual), perform complex analytical research, to identify and provide solutions to inquiries regarding Experience Rating Programs and supporting rules and information as well as facilitating self-service opportunities and ongoing client education.
 
They provide first level support to insurance carriers, insurance agents and insureds regarding manual interpretations and the impact of rules and determinations on standard premium calculations. Will refer complex items to processing teams for assistance. Will maintain responsibility for client communication to ensure issues are resolved to the client’s satisfaction.
 
As client self-service opportunities and education have been integrated for more routine questions, the Client Service Analyst responsibilities compliment access to those self-service/digital resources, are comprised of the most complex inquiries, and serve as the next level of customized support.
 
WHAT YOU’LL WILL DO: 
Utilize knowledge of filed regulatory manuals (i.e., Experience Rating Plan Manual, Basic Manual), to provide detailed explanations and educate clients on the appropriate use of rules for unique business-related inquiries. Situations may require knowledge of state specific rules for 39 states, adaptation of internal processes based on client specific requests and/or extensive research of multiple on-line systems.
 Analyze claim and payroll information from insurance carriers to explain year-over-year variations in worksheet calculations. Through this analysis, determine whether to recommend the production or revision of Experience Rating modification factor(s) and ownership information. Capture client detail and their requests in a proprietary online system and refer the request to key business partners for completion.
 Provide technical instruction to insurance agents and insurance carriers regarding payroll, loss and insured ownership information to complete regulatory required forms for the production of Experience Ratings, Classification Credit Premium Adjustment Program (CCPAP), and other premium modification programs.
 Utilize extensive knowledge of our organization’s products and services, makes client recommendations that facilitate self-service opportunities and ongoing client education.
 Lead or participate in department projects and initiatives (e.g., research and revise department procedures, participate in process improvement and systems enhancement projects by recommending changes and assisting with testing). Assist with training (e.g., on the job trainer for new hires and develop and conduct presentations in staff, and department meetings).
 
WHAT IT TAKES: 
<ul>
<li>A bachelor’s degree and a minimum of one (1) year experience in a customer- facing analytical role, or equivalent experience acquired through internship or pertinent educational experience.</li>
<li>Outstanding written and verbal communication skills are required as this role is responsible for direct client engagement as a front-line representative of NCCI.</li>
<li>Excellent listening and probing ability with the ability to interpret and clarify information being provided by clients.</li>
<li>Ability to interpret rules and guidelines and translate that information to clients to ensure their understanding.</li>
<li>Ability to make decisions where the process steps are not clearly defined, or the work falls outside the standard procedures.</li>
<li>Strong Analytical, interpersonal and decision-making skills.</li>
<li>Strong organizational, research, PC, and multitasking skills required.</li>
<li>Ability to work independently, as well as within a team environment, while possessing excellent judgment.</li>
</ul>
WHAT CAN MAKE YOU A MORE VIABLE CANDIDATE: 
<ul>
<li>3 years of experience in an analytical client service position in industries such as insurance, finance, banking or other industries with transferrable skills.</li>
<li>General understanding of worker’s compensation insurance or insurance industry experience</li>
<li>Industry Specific Coursework or Industry Designations such as AIS, AU or CPCU</li>
</ul>
WHO TO CONTACT: 
Marie Granning, Talent Acquisition Director
 Marie_Granning@ncci.com
 
Keywords: customer service, client service, financial services, insurance
 
EQUAL EMPLOYMENT OPPORTUNITY
 NCCI Holdings, Inc. is an Equal Opportunity Employer. It is our policy to provide equal opportunities to our employees (for example, in hiring, promotions, training) and to all job applicants, and to maintain a work environment free of discrimination on the basis of race, creed, color, national origin, marital and veteran status, gender, age, status as a qualified individual with a disability, religion, sexual orientation and gender identity or expression, genetic information, or any other basis prohibited by law. This policy applies to all employees and job applicants for employment.
 We require a drug screen and background check. Smoke Free environment.

Client Service Analyst - Insurance

Livingston International

<div>Client Import Analyst 
Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S. We&rsquo;re a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia. Customs brokerage is our core business and helping our customers navigate the complex and changing world of international trade is what we do best. Consider joining our team for the opportunity to grow your career. From entry level to expert advisors, our supportive culture of learning will help you get the career you want.
Job Type: Full Time 
Location: MI Port Huron - US067, HomeOffice Florida, HomeOffice Georgia, HomeOffice Illinois, HomeOffice Indiana, HomeOffice Kentucky, HomeOffice Michigan, HomeOffice Minnesota, HomeOffice New York, HomeOffice North Carolina, HomeOffice Texas<div><div><div><h2 class="jobSectionHeader">
JOB SUMMARY</h2></div><div>
Supporting the air/sea team, this position acts as the primary support and day-to-day client contact for the client service teams. In addition, facilitate release and entry summary completion; accountable for a range of client and customs process management and compliance activities including release support, tariff database management, classifications, and auditing service delivery activities to ensure client service delivery satisfaction. This position is open to location and heavy customer experience a plus</div></div><div><div><h2 class="jobSectionHeader">
KEY DUTIES &amp; RESPONSIBILITIES</h2></div><div><ul><li>
Build and maintain excellent, direct working relationship with the client and/or carriers, provides day to day contact and support.</li><li>
Prioritize and complete work according to client's needs, demands, customs requirements and Livingston standards for release conditions and ensure compliance.</li><li>
Create and proactively maintain the client tariff database, ensuring all associated system maintenance files/information, associated vendors and keywords are accurate and current in order to take advantage of data defaults for accurate quality output and one-step processing. Update information as necessary.</li><li>
Verify documentation for release conditions, compliance and rating compliance (e.g., free trade certificates).</li><li>
Create, maintain and adhere to client Standard Operating Procedures (SOPs) and Exceptions to Standard Procedures (ESPs).</li><li>
Identify opportunities to improve service delivery, operational productivity and relationships within North American Brokerage operations.</li><li>
Ensure accurate and timely release and rating of shipments on all modes of transportation for their assigned client base, including auditing work completed by Release Pool or the NSC in Air/Sea locations.</li><li>
Provide support, guidance and mentoring to Release Operations members to ensure accurate release and rating activities are completed to achieve service levels (non-Air/Sea locations only).</li><li>
Escalate items for additional resolutions or return entries to release team members and recommend corrective actions.</li><li>
Create customs entries in appropriate system through proper vendor and keyword selection and interpretation of Customs document for both high and low value shipments. Key in shipment information for EDI release, rating and billing, ensuring that all mandatory fields are completed and accurate.</li><li>
In a professional manner, work directly with and contact clients/carriers to obtain missing documentation, information and/or instructions.</li><li>
Works directly with Customs and PGA's as necessary.</li><li>
Conduct periodic checks to ensure accurate application of tariff and valuation along with proper selection of client/importer information.</li><li>
Responsible to conduct documented internal audit.</li><li>
Assist MSD in compiling and reporting performance measurement statistics for the Client Service Team.</li><li>
Participate fully with other team members in the day-to-day operations of the team, including setting priorities, organizing and scheduling work, coordinating with others, problem-solving and decision-making, participating in meetings and handling special projects.</li><li>
Proactively coordinate and implement electronic data relationships to gain efficiencies and improve one-step processing.</li><li>
Keep abreast of new systems developments.</li><li>
Perform other related duties as assigned by management.</li><li>
Adhere to established policies and procedures.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
KNOWLEDGE &amp; SKILLS</h2></div><div><ul><li>
Excellent oral and written communication and organizational skills.</li>
Client Service oriented <li>- interpersonal skills with internal/external clients and coworkers.</li><li>
Ability to handle large volumes and meet tight deadlines.</li><li>
Strong knowledge of company policies and procedures.</li><li>
Attention to detail; organization, completeness and accuracy.</li><li>
Good analytical skills with problem-solving ability.</li><li>
Ability to make decisions and recommendations within authorized limitations.</li><li>
Excellent time management skills.</li><li>
Ability to present a professional image.</li><li>
Knowledge of Word and Excel software.</li><li>
Office equipment/machinery used: Personal computer and common business machines/software</li></ul></div></div><div><div><h2 class="jobSectionHeader">
WORK EXPERIENCE &ndash; MINIMUM REQUIRED</h2></div><div><div>
4 years of related experience</div></div></div><div><div><h2 class="jobSectionHeader">
EDUCATION</h2></div><div><div>
Required: High School/GED or equivalent</div><div>
Preferred: Associates Degree or post-secondary education</div></div></div><div><div><h2 class="jobSectionHeader">
CERTIFICATIONS DESCRIPTION</h2></div><div>
Working towards/or successful completion of the Certified Customs Specialists (CCS) designation with the Canadian Society of Customs Brokers (CSCB) or the National Customs Brokers &amp; Forwarders Association of America (NCBFAA) is a requirement, if not already obtained.
Successful completion of the CCS examination is a mandatory requirement for further advancement.</div></div></div>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. 
For Canada: Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.</div>

Client Import Analyst

Samba TV

<div>
 
 
 Samba TV tracks streaming and broadcast video across the world with our proprietary data and technology. We are on a mission to fundamentally transform the viewing experience for everyone. Our data enables media companies to connect with audiences for new shows and movies, and enables advertisers to engage viewers and measure reach across all their devices. We have an amazing story with a unique perspective on culture formed by a global footprint of data and AI-driven insights.
 
 
 
 
 
 
 
 We are seeking a passionate individual with a strong interest in data and television for the Associate Measurement Partner role. This position will be an exciting opportunity to work in a cross-functional and client-facing role, delivering campaign optimizations, audience measurement, and strategic research support to top Media &amp; Entertainment brands at an exciting and fast-growing company.
 
 
 
 
 
 
 
 In this role, you will explore and analyze TV data, create insightful reporting for our clients, and help inform their media planning decisions with the results we deliver.&nbsp; This position will develop your skill set in research methodologies, client service, and data presentation.
 
 
 
 
 
 
 
 This is a hybrid role based out of our Los Angeles office.
 
 
 
 
 
 
 
 WHAT YOU'LL DO
 
 <ul>
 <li>
 Assist in producing and analyzing large-scale TV audience measurement studies
 </li>
 <li>
 Work directly with clients and internal teams to gather, organize and prep all materials required for research studies
 </li>
 <li>
 Support multiple research studies at once to help manage deliverables and timelines
 </li>
 <li>
 Analyze large datasets to develop actionable insights for publisher clients
 </li>
 <li>
 Provide support in building and nurturing client relationship by assisting in day-to-day client management
 </li>
 <li>
 Contribute to meta-analyses synthesizing findings across various studies and publishers.
 </li>
 <li>
 Support benchmarking initiatives for global publishers by providing competitive insights
 </li>
 <li>
 Generate regular reports on key advertising metrics, including Tune In and Reach &amp; Frequency
 </li>
 <li>
 Prepare standardized research deliverables and custom benchmarking reports
 </li>
 <li>
 Collaborate on trend analysis and industry-wide reporting across multiple publishers
 </li>
 <li>
 Assist in optimizing internal processes for efficient study production and meta-analysis
 </li>
 <li>
 Maintain light client relationships by addressing basic queries and requests
 </li>
 </ul>
 
 
 
 
 WHO YOU ARE
 
 <ul>
 <li>
 Have a passion for TV and digital media measurement and industry-wide trends
 </li>
 <li>
 Are detail-oriented and capable of managing high-volume data processing
 </li>
 <li>
 Can quickly learn and apply new measurement methodologies and analytical techniques
 </li>
 <li>
 Possess strong analytical skills and enjoy working with complex, multi-source datasets
 </li>
 <li>
 Can identify patterns and insights across different publishers and studies
 </li>
 <li>
 Can communicate effectively to internal teams and clients
 </li>
 <li>
 Comfortable working in a fast-paced environment with multiple concurrent projects
 </li>
 <li>
 Enjoy analyzing data and solving problems
 </li>
 <li>
 Have strong verbal and written communication skills
 </li>
 <li>
 Are comfortable navigating ambiguous situations
 </li>
 <li>
 Are highly driven and excited to work with cutting-edge technology
 </li>
 </ul>
 
 
 
 
 Requirements
 
 <ul>
 <li>
 BA/BS in business, marketing, psychology, statistics or related area of study
 </li>
 <li>
 2+ years work experience in a client service role in market research, technology, advertising, or related field
 </li>
 <li>
 Proficient in Microsoft Excel and PowerPoint
 </li>
 <li>
 Excellent written and verbal communication skills, including client presentations
 </li>
 </ul>
 
 
 
 
 Nice to haves
 
 <ul>
 <li>
 Experience in TV, Sports, and/or Digital media advertising at either a publisher or agency
 </li>
 <li>
 Knowledge of advertising technology and campaign management systems
 </li>
 <li>
 Understanding of industry-standard audience measurement tools and platforms
 </li>
 <li>
 Experience with data visualization tools (e.g., Tableau, Power BI)
 </li>
 <li>
 Familiarity with academic research methods and meta-analysis techniques
 </li>
 </ul>
 
 
 
 
 
 
 
 Samba TV is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.&nbsp;&nbsp;We strive to empower connection with one another, reflect the communities we serve, and tackle meaningful projects that make a real impact.
 
 
 
 
 
 
 
 Samba TV may collect personal information directly from you, as a job applicant, Samba TV may also receive personal information from third parties, for example, in connection with a background, employment or reference check, in accordance with the applicable law.
 
 
 For further details, please see Samba's
 
 
 Applicant Privacy Policy
 
 
 .
 
 
 For residents of the EU , Samba Inc. is the data controller.
 
 
 
 
 
 Samba TV expects to offer a base salary between $75,000 - $95,000 per year for roles to be performed in New York or California; actual base salary offered will depend on various factors, including but not limited to, location, experience, and performance. Base salary is just one component of Samba TV&rsquo;s total compensation package for employees. Other rewards may include bonuses, short-term incentives, and long-term incentives. In addition, Samba provides health insurance, wellness offerings, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO), and other employee benefits.
 
</div>

Associate Measurement Partner

MillsHill Recruitment Limited

2nd Line Service Desk Analyst - Managed Services Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN My client is a well established yet fast growing MSP based in London that is in the market for a proven 2nd Line Service Desk Analyst ideally coming from a MSP setting. As 2nd Line Service Desk Analyst you will be a natural troubleshooter with a proven background in supporting escalated tickets. The 2nd Line Service Desk Analyst will have a broad and solid range of technical skills covering tech such as Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN. This is a fast paced MSp environment and as such you will be comfortable working in a pressurised yet fun and dynamic environment. Along side your technical competency you will be an outstanding communicator driven by client satisfaction and top class levels of customer service. This is an office based role with occasional customer site visits across London. 2nd Line Service Desk Analyst - Managed Services Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN MillsHill Recruitment acts as an employment business with regards to this permanent job opportunity.Regards MillsHill Recruitment Ltd

2nd Line Support Analyst - Managed Services

S&P Global

About the Role: 
Grade Level (for internal use): 07
 
The Role: 
S&P Global Market Intelligence is seeking an Analyst for our NFC client support team. In this role, you will be responsible for handling client support questions over phone, email, and chat while also working with other internal teams to help clients get custom templates, custom research, produce client-facing webinars.
 
As an Analyst, you are the epitome of client support; providing exceptional customer service while showcasing vast knowledge about S&P Global Market Intelligence tools, our data, and the industries we cover. Professionals from the top financial institutions in the world will be asking you to figure out the things that they cannot figure out on their own.
 
The Impact: 
The NFC Client Operations team is the main touchpoint for most of our APAC TMT, Energy & Metals sector focused clients. As an Analyst, you serve as the “face” of the company. Going above and beyond in our service offering is where this team adds value.
 
If selected for the NFC Client Support role, you will leverage your strong relationship building skills and exceptional customer service attitude to answer incoming client questions and respond to requests. You will also strive to constantly offer guidance and additional perspective to help our clients maximize their use of our product suite.
 
The Career Opportunity: 
If you’re a self-starter who’s ready for the challenge of becoming a subject matter expert on the S&P Global Media product offerings, this could be the right opportunity for you. Over time, the Analyst will take on additional responsibilities, including writing data dispatches, fulfilling data requests from our internal News team, producing webcasts on the media industry and working with our internal template team to add value to our excel models.. The role as an NFC Client Support Analyst offers great exposure to many other internal departments, and opens doors for tremendous career opportunities with S&P Global.
 
The Team / The Business: 
To ensure that our clients have partners to support them in their success, S&P Global’s Client Operations Analysts leverage their exceptional customer service skills to build relationships with clients and help them get the most out of our business intelligence tools.
 
Requirements: 
Strong problem solving/critical thinking skills
 Passion for client support
 Attention to detail and ability to multi-task
 Excellent verbal and written communication skills
 Microsoft Excel skills
 
Our Hiring Manager says: 
We are a hard-working but relaxed team. We strive to be best in-class for support and have the survey scores to back it up. We are looking for self-starters and people who are looking to constantly push themselves and solve problems thinking critically. If you don’t have a thirst to be continuously learning and being involved in various projects, this job is not for you.
 
The Role: 
S&P Global Market Intelligence is seeking an Analyst for our NFC client support team. In this role, you will be responsible for handling client support questions over phone, email, and chat while also working with other internal teams to help clients get custom templates, custom research, produce client-facing webinars.
 
As an Analyst, you are the epitome of client support; providing exceptional customer service while showcasing vast knowledge about S&P Global Market Intelligence tools, our data, and the industries we cover. Professionals from the top financial institutions in the world will be asking you to figure out the things that they cannot figure out on their own.
 
The Impact: 
The NFC Client Operations team is the main touchpoint for most of our APAC TMT, Energy & Metals sector focused clients. As an Analyst, you serve as the “face” of the company. Going above and beyond in our service offering is where this team adds value.
 
If selected for the NFC Client Support role, you will leverage your strong relationship building skills and exceptional customer service attitude to answer incoming client questions and respond to requests. You will also strive to constantly offer guidance and additional perspective to help our clients maximize their use of our product suite.
 
The Career Opportunity: 
If you’re a self-starter who’s ready for the challenge of becoming a subject matter expert on the S&P Global Media product offerings, this could be the right opportunity for you. Over time, the Analyst will take on additional responsibilities, including writing data dispatches, fulfilling data requests from our internal News team, producing webcasts on the media industry and working with our internal template team to add value to our excel models.. The role as an NFC Client Support Analyst offers great exposure to many other internal departments, and opens doors for tremendous career opportunities with S&P Global.
 
The Team / The Business: 
To ensure that our clients have partners to support them in their success, S&P Global’s Client Operations Analysts leverage their exceptional customer service skills to build relationships with clients and help them get the most out of our business intelligence tools.
 
Requirements: 
Strong problem solving/critical thinking skills
 Passion for client support
 Attention to detail and ability to multi-task
 Excellent verbal and written communication skills
 Microsoft Excel skills
 
Our Hiring Manager says: 
We are a hard-working but relaxed team. We strive to be best in-class for support and have the survey scores to back it up. We are looking for self-starters and people who are looking to constantly push themselves and solve problems thinking critically. If you don’t have a thirst to be continuously learning and being involved in various projects, this job is not for you.
 
About S&P Global Market Intelligence
 
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
 
For more information, visit www.spglobal.com/marketintelligence .
 
What’s In It For You?
 
Our Mission: 
Advancing Essential Intelligence.
 
Our People: 
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
 
Our Values: 
Integrity, Discovery, Partnership
 
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
 
Benefits: 
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
 
Our benefits include: 
Health & Wellness: Health care coverage designed for the mind and body.
 
Flexible Downtime: Generous time off helps keep you energized for your time on.
 
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
 
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
 
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
 
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
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----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)
 
Job ID: 323673
 Posted On: 2025-12-22
 Location: Islamabad, Pakistan

Associate, Client Support (NFC)

VIDHAN INFOTECH PVT. LTD.

Note: Only Ahmedabad-based candidates should apply. We are not considering relocation, so candidates from outside Ahmedabad are strictly requested not to apply.Business Analyst : 2+ Years in IT Service Industry <ul><li>Ahmedabad (Only local candidates)</li><li>Full-time | Onsite</li><li>Immediate or 15-day joiners preferred</li><li>Budget - upto 45K (based on interview performance, skills &amp; experience )</li></ul>Job SummaryWe are looking for an experienced IT Business Analyst with strong communication skills and hands-on experience working on 20+ projects. The candidate must be excellent at requirement gathering, documentation, and coordination between clients, developers, and QA teams.Key Responsibilities<ul><li>Gather and analyze client requirements.</li><li>Prepare SRS, SOW, BRD, FRD, User Stories &amp; Acceptance Criteria.</li><li>Create workflow diagrams, process flows, and wireframes.</li><li>Coordinate with development &amp; QA teams for smooth delivery.</li><li>Participate in sprint meetings, demos, and client discussions.</li><li>Understand SDLC, Agile/Scrum, APIs, and system workflows.</li></ul>What We&rsquo;re Looking For<ul><li>2 +years of Business Analyst experience.</li><li>Experience on 20+ IT projects across multiple domains.</li><li>Strong communication, documentation &amp; problem-solving skills.</li><li>Good understanding of databases, APIs, and software systems.</li><li>Proficiency with Jira/Trello, Figma/Balsamiq, Visio/Lucidchart, Postman, MS Office.</li></ul>How to ApplySend your resume to: hr(at)vidhaninfotech.com Subject Line: Application for Business Analyst (IT) &ndash; [Your Name]Job Type: Full-timePay: ₹20,000.00 - ₹45,000.00 per monthBenefits:<ul><li>Flexible schedule</li><li>Leave encashment</li></ul>Application Question(s):<ul><li>Do you have experience creating SRS, BRD, FRD, User Stories, and Acceptance Criteria?</li></ul><ul><li>Please provide a link or upload a sample of your documentation/work (optional but preferred).</li><li>Are you familiar with SDLC, Agile, and Scrum methodologies?</li><li>How would you rate your Verbal /Written English communication skills?</li><li>Are you currently residing in Ahmedabad? (Mandatory requirement because its Onsite Role )</li><li>How many years of relevant work experience you have as a Business Analyst?</li></ul><ul><li>How many IT services project you have worked on?</li><li>Which tools have you used for BA tasks? (Jira, Trello, ClickUp, Figma, Postman, Visio, Miro, etc.)</li></ul><ul><li>What is your notice period? </li><li>What is your expected monthly salary?</li></ul><ul><li>What is your Current monthly salary?</li><li>How much experience do you have in IT Service Based Industry? (Other industry exp please don't apply for this role)</li></ul>Work Location: In person

IT Industry Business Analyst - (2+ yrs Experience)

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