client service associate

Atheneum

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 Are you a problem solver and a fast learner? Would you enjoy working in a fast-paced, entrepreneurial environment? Do you want to be part of a diverse and driven team striving for excellence? If the answer is yes, then keep reading!
 
 
 
 
 
 
 
 
 
 
 Who We Are:
 
 
 
 
 
 
 Atheneum is a leading global insights platform servicing various clients including distinguished strategy consulting firms, renowned investment houses and well known global corporations. Our mission is to provide faster insights to empower our clients&rsquo; decision making. Through our AI capabilities we accelerate the decision-making of our clients by connecting them to the world's top professionals and industry leaders.
 
 
 
 
 
 Atheneum is growing rapidly, with 500+ professionals in 11 offices across the US, South America, APAC and EMEA.
 
 
 
 
 
 
 
 About the Role
 
 
 
 
 As an Associate, you will connect our clients with experts. Your responsibilities include:
 
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 Understanding Client Needs:
 
 Gain a deep understanding of our clients' requirements and identify relevant experts to meet those needs.
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 Expert Sourcing and Onboarding:
 
 Source and onboard experts for specific projects, ensuring their engagement for future opportunities.
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 Communication and Outreach Skills:
 
 Develop both internal and external communication and outreach skills, including cold calls, emails, and more.
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 Adaptability:
 
 Adapt quickly to the fast-paced nature of our client-driven environment, where speed is a critical success factor.
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 Client Excellence:
 
 Ensure an exceptional client experience by providing accurate expert recommendations and taking a proactive, solution-oriented approach.
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 Process Expertise:
 
 Grasp Atheneum's core client delivery process and apply it effectively in your everyday work.
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 </ul>
 
 
 
 
 
 
 Profiles We Are Seeking
 
 
 
 
 We welcome applications from individuals seeking a corporate career with rapid progression. We are in search of driven, collaborative, resilient, and curious individuals who excel in communication.
 
 
 Proficiency in one or more additional European languages is highly desirable.
 
 
 
 
 
 
 
 Interview Process
 
 
 
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 1st Stage Interview:
 
 Once we have reviewed your application, we will invite you to a 45-minute first stage interview with a member of the Talent team to further understand your motivations for joining us and assess your understanding of Atheneum and the role.
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 2nd Stage Interview:
 
 At stage two, you will meet with two of our first line Managers who will ask you further questions about your experience and interest in Atheneum, you will also participate in a short Case Study discussion. This interview will last approximately 60 minutes.
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 3rd Stage Interview:
 
 The third and final stage interview will be with two Account Managers who will conduct a Mock Negotiation Call with you and ask you any outstanding questions the team may have. This interview will also last approximately 60 minutes.
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 </ul>
 
 
 
 
 
 Please note all interviews will be conducted via Microsoft Teams unless stipulated otherwise by a member of the Talent Team.
 
 
 
 
 
 
 
 Job requirements
 
 
 
 
 Profiles We Are Seeking:
 
 
 
 Atheneum strongly believes in the power of diversity. We are
 
 seeking target driven team players
 
 with
 
 excellent emotional intelligence, problem solving and time management skills.
 
 
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 Bachelors Degree with majors in Business/ Economics/ Marketing
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 Goal oriented, driven, and highly motivated to succeed &amp; take on challenges
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 Excellent time management and prioritization skills
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 We welcome applications from anyone looking for a career in a corporate role that offers fast progression.
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 We are looking for driven, collaborative, resilient, curious individuals who are excellent communicators.
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 Fluency in English is essential, fluency in additional languages is highly desirable.
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 </ul>
 
 
 
 
 
 What We Offer:
 
 
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 Company sponsored team events
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 Health insurance
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 EOBI (Employee Old Age Benefit Insurance)
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 Provident Fund
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 Internal SWAP program
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 Training and mentorship program
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 </ul>
 
 
 
 
 Here at Atheneum, diversity and inclusion is not just part of our culture, it is ingrained in our DNA. We do not discriminate in any way when assessing applications.
 
</div>

Associate, Client Services

Tusols Pvt Ltd

Location: College Road, Township Shift Timing: 7:00 PM &ndash; 5:00 AM Working Days: Monday to SaturdayAbout UsUltimate Solutions is a well-established Business Process Outsourcing (BPO) company operating since 2013. We provide high-quality customer service solutions to international clients across multiple industries, with a strong focus on customer satisfaction and service excellence.Position OverviewWe are seeking responsible, professional, and reliable Customer Service Representatives for international phone, email, and live chat support projects. Prior experience in international customer service campaigns is an advantage but not mandatory.Key Requirements<ul><li>Fluency in English with a neutral or American accent</li><li>Excellent English writing skills with proper grammar and punctuation</li><li>Typing speed of 35 WPM or higher</li><li>Strong problem-solving and customer-handling skills</li><li>Ability to empathize with customers and provide appropriate resolutions</li><li>Willingness to work on-site during night shifts</li><li>Dependable, punctual, and consistent work ethic</li></ul>This is a strictly on-site position. Remote work is not available.Compensation &amp; Benefits<ul><li>Market-competitive salary</li><li>Performance-based bonuses (yearly) tied to individual results</li><li>Consistency and loyalty bonuses, rewarding long-term commitment</li><li>Punctuality bonus</li><li>On-time salary payments</li><li>Daily dinner provided</li><li>Comfortable office environment with a dedicated break room</li><li>Supportive and professional workplace culture with minimal micromanagement</li><li>Long-term growth opportunities within the organization</li><li>Exposure to international clients and global service standards</li><li>Opprtunity to build a strong and stable career in customer service</li></ul>How to ApplyApply through Indeed. Shortlisted candidates will be contacted. Selected candidates will be invited for an in-person interview.Ultimate Solutions is an equal opportunity employer. All hiring decisions are based on merit, performance, and capability.Job Type: Full-timeApplication Question(s):<ul><li>Are you able to speak English fluently? </li><li>Where are you located in Lahore? </li><li>This is not a remote job. Would you be able to commute to and from our office in Township college road, Lahore?</li><li>Are you able to work from the office in the night hours (7 PM - 5 AM)?</li></ul>Work Location: In person

Customer Services Representative

TalentPop App

<div>
 
 ABOUT US:
 
 TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction.
 
 
 
 Perks &amp; Benefits
 
 
 
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 Annual performance-based increases
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 Paid time off
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 Health and dental insurance or a monthly health stipend
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 Holiday bonuses
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 Permanent work-from-home setup
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 Opportunities for career advancement as we continue to grow
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media.
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 Assist Customers: Support customers with orders, shipping, product details, and returns.
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 Quality-Based Responses: Provide thoughtful, high-quality responses that reflect our service standards.
 
 
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 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Proficiency in English (both written and verbal)
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 At least 1 year of online/remote customer service experience
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 Experience with tools like Gorgias, Zendesk, or Shopify is a plus or an advantage
 </li>
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 Excellent problem-solving and communication skills
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 Adaptable and solutions-oriented mindset
 
 
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 </ul>
 
 Technical Requirements
 
 
 
 <ul>
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 Personally owned PC or laptop with an i5 processor or equivalent
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 Minimum of 15 Mbps for both upload and download internet speed
 
 
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 </ul>
 When applying, use application code:
 
 CS
 
 
 
 
 Excited to grow your career with TalentPop App?
 
 Join our collaborative and supportive remote team where your skills are valued, your growth is supported, and your contributions truly make a difference. Apply now and start your journey with us!
</div>

Customer Service Representative

Dynamic equipment and control pvt Ltd 

Dynamic Equipment and Control is hiring a Customer Service Representative for its sister concern, Dysin Automobiles Limited, at its Head Office, Lahore. We are currently seeking a female candidate for this position.Key Responsibilities:<ul><li>Contact customers to obtain feedback and address any after-sales concerns</li><li>Communicate after-sales service issues to the relevant departments for timely resolution</li><li>Maintain effective customer relationships and ensure service satisfaction</li></ul>Experience Required:<ul><li>Minimum 1 year of experience in a similar customer service or after-sales role</li></ul>Qualification:<ul><li>B.com / BBA / BS</li></ul>Technical Skills:<ul><li>Proficiency in MS Office</li></ul>Location<ul><li>Canal Road, Near Doctors Hospital, Lahore</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Kevin Collin Pvt Ltd

A Customer Service Representative is responsible for providing support to customers by answering inquiries, resolving issues, and delivering exceptional service. The CSR serves as the primary point of contact between the company and its customers through phone calls, email, chat, or in-person communication.Key Responsibilities:Respond to customer inquiries promptly and professionally.Provide accurate information regarding products, services, policies, and pricing.Handle complaints and concerns, ensuring a positive customer experience.Track, document, and manage customer interactions and feedback in the system.Process orders, returns, exchanges, and service requests as needed.Follow up on pending issues to ensure resolution and customer satisfaction.Collaborate with internal departments to resolve technical or product-related questions.Maintain a friendly, respectful, and solution-oriented communication style.Meet performance targets such as response time, quality scores, and customer satisfaction.Identify customer needs and recommend appropriate products or solutions.Required Skills &amp; Qualifications:Strong communication skills (verbal and written).Ability to remain patient, calm, and professional in difficult situations.Good problem-solving and critical-thinking abilities.Basic computer proficiency (MS Office, CRM tools, email support systems).Strong listening and complaint-handling skills.Ability to work independently and as part of a team.Multitasking and time management capabilities.Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

H-Verse Group of Companies

<ul><li>Answering questions about products, services, policies, pricing, delivery, etc., via phone, email, live chat or social media.</li><li>Providing accurate, timely, and helpful information.</li><li>Listening to customer complaints, identifying the problem, proposing solutions, following up until the issue is resolved.</li><li>Escalating complex or unresolved issues to higher departments or management.</li><li>Processing orders, returns, exchanges, refunds as per company policies.</li><li>Tracking orders, deliveries, ensuring customer gets what was promised.</li><li>Maintaining accurate logs of customer interactions, transactions, complaints, etc. using CRM or ticketing systems.</li><li>Updating customer information, ensuring customer database is current.</li><li>Collecting feedback from customers (surveys, direct feedback) about satisfaction, product issues etc.</li><li>Suggesting improvements to products, services, processes based on feedback.</li><li>Working with other departments (sales, logistics, technical support, billing etc.) to address customer needs, fix issues.</li><li>Escalating internal issues that affect customers.</li><li>Following company guidelines, standard operating procedures (SOPs), service level agreements (SLAs).</li><li>Ensuring compliance with legal, regulatory, data privacy standards.</li><li>Achieving KPIs (response time, resolution time, customer satisfaction scores etc.).</li><li>Preparing reports for management on customer issues, service metrics, and trends.</li><li>Keeping updated with product/service features, company offerings, promotions etc., so as to provide correct information.</li><li>Suggesting additional products or upgrades if relevant, when interacting with customers.</li><li>Sometimes helping onboard new team members; sharing best practices; mentoring juniors.</li><li>Call daily visited clients of all showroom - Call delivery clients next day of delivery and after 2 weeks and then again after a month of delivery - Call delay in delivery ETA clients daily - Make general calls to all clients about experiences - call product complaints clients once complain is resolved</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Customer Services Executive (Females)

Tracking World Pvt Ltd

We are hiring a Customer Service Representative to handle customer calls, messages, and emails. Freshers are encouraged to apply. Training will be provided.Responsibilities:<ul><li>Respond to customer calls, messages, and emails</li><li>Understand customer issues and provide solutions</li><li>Update customer information in the system</li><li>Share basic information about company services/products</li><li>Forward issues to the relevant team when needed</li></ul>Requirements:<ul><li>Freshers can apply</li><li>Good communication skills</li><li>Basic computer knowledge</li><li>Positive attitude and patience</li><li>Quick learner</li></ul>Benefits:<ul><li>Training provided</li><li>Friendly work environment</li><li>Growth opportunities</li></ul>Job Types: Full-time, FresherWork Location: In person

Customer Support Representative

Explore 876+ Client service associate in Lahore Pakistan this January. Find roles across top companies and apply now to boost your career.

876 client service associate jobs IN Lahore Pakistan

Associate, Client Services

Customer Services Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Services Executive (Females)

Customer Support Representative