client service coordinator

Marcari Russotto Spencer & Balaban

<div>Job Description: 
 As a Client Service Coordinator at our personal injury law firm, your primary responsibility is to act as the initial point of contact for potential clients who have suffered injuries due to accidents or negligence. You will play a critical role in assessing potential cases, gathering essential information, and ensuring that the firm provides a high level of service to prospective clients. Your communication skills, empathy, and legal knowledge will be crucial in this role. 

Key Responsibilities: 
1. Initial Client Contact:

Handle incoming phone calls, emails, and website inquiries from potential clients promptly and professionally. 
Build rapport with potential clients and establish a strong relationship. Understand the client's needs, concerns, and objections and work to address them effectively. 
 
2. Information Gathering:

Conduct thorough interviews with potential clients to collect detailed information about their personal injury cases. 
Document all relevant case details, ensuring accuracy and completeness. 
 
3. Case Assessment:

Identify potential clients and leads through various sources, such as calls, emails, or inbound inquiries. Assess the leads to determine their level of interest and potential for conversion. 
Determine the strength and merit of the case by assessing the facts. 
 
4. Client Education:

Address client questions and concerns, ensuring they have a clear understanding of what to expect. 
 
5. Sign-Up Process:

Schedule investigator meetings with potential clients, schedule in office meetings with potential clients or send electronic documents to secure client signatures and agreements to initiate legal representation. 
Deliver persuasive and compelling sales presentations tailored to the client's needs. Highlight the features and benefits of our law firm and we can assist in representing them. 
 
6. Performance Metrics:

Meet or exceed sign-up targets and conversion goals set by the firm.
Job Requirement: 
 
Sales: 2 years (Required) 
Outbound sales: 2 years (Required) 
Cold calling: 2 years (Required)
Benefits:
<ul><li>
401(k) + matching</li><li>
Dental insurance</li><li>
Free parking</li><li>
Health insurance</li><li>
Life insurance</li><li>
Paid time off</li><li>
Profit sharing</li><li>
Travel reimbursement</li><li>
Vision insurance</li></ul></div>

Client Service Coordinator

AMPSY CONSULTANCY LLC

<div>
 
 Sales Coordinator
 
 
 
 
 
 Ampsy Consultancy LLC is a growing business services firm committed to delivering high-quality solutions across business setup, and corporate support. We are currently expanding our team and are looking for a&nbsp;Sales Coordinator to support our business development and client service activities.
 
 
 
 
 
 Key Responsibilities:
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Coordinate daily sales activities and follow-ups with clients.
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Support the sales team with documentation, proposals, and client communication.
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Prepare quotations, sales reports, and CRM updates.
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Handle customer inquiries via email, phone, and WhatsApp professionally and promptly.
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Schedule meetings and manage calendars for the sales team.
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensure smooth communication flow between clients and internal departments.
 
 
 
 
 
 Requirements:
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Minimum 2 years of experience&nbsp;in a sales coordination or support role.
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong&nbsp;computer proficiency, including MS Office (Excel, Word, Outlook) and CRM tools.
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excellent written and spoken communication skills&nbsp;in English. (Additional language proficiency is a plus.)
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Well-organized, detail-oriented, and proactive.
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Able to work in a fast-paced, client-focused environment.
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Presentable and professional communication style.
 
 
 
 
 
 To apply for the Sales Coordinator position, please contact us at connect@ampsyconsultancy.ae.
 
 
 &nbsp;
 
</div>

Sales Coordinator

<div>Client Order Coordinator
On-Site
Wilmington, DE
Mon-Fri 9am-6pm
We&rsquo;re hiring a Client Order Coordinator for our Business License department. You&rsquo;ll work directly with Client Service Representatives and vendors across the country. Particular services of this team includes researching and processing legal documents and conducting online research. Our Client Order Coordinators are empowered to solve customer inquiries and problems quickly and professionally. We provide the training, mentorship, and opportunities for growth. You bring the drive, energy, and commitment to provide world-class service. CSC is a place where you&rsquo;re encouraged and expected to be your best.
We&rsquo;re a company of helpful people teaming up to make a difference in global business and our local communities. Passionate about service quality, giving back to the community, and devoted to continuous improvement, CSC is the business behind business&reg;
Some of the things you&rsquo;ll be doing:
<ul><li>Reviewing and processing legal documents
</li><li>Completing data entry of customer information
</li><li>Fulfilling customer orders with various jurisdictions
</li><li>Sending accurate results to customers in a timely manner
</li><li>Problem solving issues related to customers and documentation
</li><li>Provide excellent customer service to internal and external customers
</li><li>Electronic filing and retrieval of documents
</li></ul>What technical skills, experience, and qualifications do you need?
<ul><li>Ability to work in a fast-paced environment
</li><li>Attention to detail
</li><li>Strong comprehension and critical thinking skills
</li><li>Superb organizational and time management skills
</li><li>Ability to navigate quickly across multiple systems
</li><li>Strong Computer skills
</li><li>Effective written and verbal communication skills
</li></ul>Preferred Qualifications:
<ul><li>Transactional or administrative experience (reviewing and evaluating documents)
</li><li>Business to Business Customer Service Experience
</li><li>Legal Compliance experience
</li><li>Proficiency with Microsoft Office
</li></ul>#LI-SL1
#CSC
#CSCCareers</div>

Client Order Coordinator- Business License

V-TAC Innovative LED Lighting

We are seeking a proactive and detail-oriented Customer Service Coordinator to support client engagement, CRM administration, and cross-functional communication. The ideal candidate will have experience with Zoho CRM and be responsible for maintaining customer satisfaction through professional coordination and timely follow-ups.Key Responsibilities:1. CRM Management (Zoho CRM)<ul><li>Assist in the implementation and ongoing enhancement of Zoho CRM to improve workflow and user experience.</li><li>Maintain accurate and up-to-date customer records and sales pipelines.</li><li>Monitor CRM dashboards for activity tracking, lead follow-ups, and opportunity status.</li></ul>2. Client Relationship Management<ul><li>Serve as the first point of contact for client inquiries and service support.</li><li>Maintain ongoing communication with customers to provide updates and resolve issues.</li><li>Build and foster long-term customer relationships to support retention and loyalty.</li></ul>3. Sales Support &amp; Documentation<ul><li>Support the sales team by preparing quotations, proposals, contracts, and Sale Purchase Agreements (SPA).</li><li>Update unit availability status (e.g., Open, Hold, Reserved, Booked) in the CRM system.</li></ul>4. Payment &amp; Documentation Tracking<ul><li>Track client payment schedules and Dubai Land Department (DLD) transactions.</li><li>Prepare and send Statements of Account (SOA) and reminders for upcoming invoices or overdue payments.</li></ul>5. Compliance &amp; Data Integrity<ul><li>Ensure all CRM entries are complete, consistent, and compliant with internal policies and UAE legal regulations.</li><li>Regularly audit data to eliminate duplicates, errors, or outdated records.</li></ul>Secondary Responsibilities:6. Reporting &amp; Data Analysis<ul><li>Generate reports on customer engagement, sales trends, and CRM usage metrics.</li><li>Provide actionable insights to improve client service strategies and sales outcomes.</li></ul>7. Automation &amp; Integration<ul><li>Configure CRM workflow automations, such as email/SMS follow-ups, payment alerts, and status updates.</li><li>Ensure proper integration between Zoho CRM and supporting systems like Zoho Books, Oqoodi, and Galla Box.</li></ul>8. Customer Feedback &amp; Escalation<ul><li>Record and categorize client feedback; ensure prompt resolution of issues by coordinating with relevant departments.</li><li>Follow up on escalated concerns to ensure client satisfaction and closure.</li></ul>9. Administrative Support<ul><li>Coordinate meeting schedules, prepare sales documentation, and support internal communication.</li><li>Liaise with IT or technical support teams to resolve CRM-related issues.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in business administration, Marketing, or related field.</li><li>Minimum 2&ndash;4 years of experience in customer service or sales coordination.</li><li>Hands-on experience with Zoho CRM (preferred) or any other CRM platforms.</li><li>Strong written and verbal communication skills.</li><li>Proficiency in Microsoft Office Suite and CRM reporting tools.</li><li>Ability to multitask, prioritize, and manage time efficiently.</li></ul>Job Type: Full-time

Customer Service Representative / Coordinator

AmeriTech Contracting LLC

<div><h3 class="jobSectionHeader">Position Summary</h3>
The Service Coordinator is the frontline representative for our collaborative partner J.D. Rivet &amp; Co., Inc. and plays a critical role in delivering exceptional customer service and operational efficiency. This position owns the first impression, manages service intake and triage, coordinates scheduling and dispatch, and ensures accurate documentation and communication from initial request through project closeout. The ideal candidate is organized, proactive, detail-oriented, and thrives in a fast-paced service environment.
Key Responsibilities<ul>
<li>
Serve as the primary point of contact for incoming service requests via phone, email, and online platforms.</li>
<li>Gather detailed information regarding roofing issues, service needs, and urgency.</li>
<li>Assess and triage service calls to determine priority and appropriate response; Provide professional, solutions-oriented customer service at all times.</li>
</ul><ul><li>Schedule service technicians based on priority, geography, availability, and skill set.</li>
<li>Adjust schedules in real time to accommodate emergencies or changes.</li>
<li>Communicate scheduling updates clearly to customers and field teams.</li>
</ul><ul><li>Generate and maintain accurate work orders from initiation to completion; Ensure proper documentation of scope, photos, materials used, labor hours, and notes.</li>
<li>Track job status and ensure all required documentation is completed for billing.</li>
<li>Support invoicing and closeout by confirming all service details are properly recorded.</li>
</ul><ul><li>Track company equipment and ensure proper allocation to technicians.</li>
<li>Communicate with subcontractors as needed to confirm scope, schedule, and compliance requirements.</li>
</ul><ul><li>Provide proactive communication to customers regarding scheduling, delays, and job status.</li>
<li>Follow up post-service to confirm satisfaction and resolve outstanding issues.</li>
<li>Facilitate job closeout including documentation verification and billing readiness.</li>
<li>Maintain strong client relationships and uphold company reputation.</li>
</ul>
Qualifications<ul>
<li>
5+ years of experience in service coordination, dispatch, or operations (construction or roofing industry preferred).</li>
<li>Strong customer service and communication skills.</li>
<li>Excellent organizational and multitasking abilities.</li>
<li>Proficiency in scheduling software, CRM systems, and Microsoft Office.</li>
<li>Ability to work in a fast-paced, deadline-driven environment.</li>
<li>Detail-oriented with strong follow-through.</li>
</ul>
Benefits<ul>
<li>
Benefits &amp; Career Growth:</li>
<li><ul><li>401(k)
</li><li>Health, Dental, and Vision insurance
</li><li>Paid time off (PTO)
</li><li>Retirement plan
</li><li>Opportunities for professional development and career growth
</li></ul></li><li>Equal Opportunity Employer Statement: 
Ameritech Contracting &amp; J.D. Rivet &amp; Co., Inc. are both an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected under applicable law.</li></ul></div>

Service Coordinator

MediaJenie

About MediaJenieMediaJenie is a strategy-led digital media agency. We work with technology companies, research organizations, B2B businesses, B2C Brands and funded startups to structure and communicate complex ideas clearly - across websites, content, design and digital platforms.Our work is not limited to &ldquo;posting content&rdquo; or &ldquo;design execution&rdquo;. We help companies translate subject-matter expertise into audience-ready communication.Role OverviewWe are looking for a Client Service Associate who can act as the coordination bridge between clients and internal teams (design, content, and web/tech).This is not a sales role and not a pure project coordinator role either.The position requires understanding client intent, organizing communication, clarifying requirements, and ensuring deliverables are executed properly and on time.You will work directly with founders, marketing heads, product teams and subject-matter experts from client organizations.Key Responsibilities Client Communication &amp; Relationship Management<ul><li>Act as primary point of contact for assigned client accounts</li><li>Understand client requirements and convert them into clear internal briefs</li><li>Conduct requirement calls and follow-ups</li><li>Track client feedback and approvals</li><li>Ensure timely communication and expectation setting</li></ul>Project Coordination<ul><li>Coordinate between design, content and development teams</li><li>Create structured briefs for:</li><li>Website projects</li><li>Social media communication</li><li>Branding &amp; creative deliverables</li><li>Content pieces (blogs, case studies, decks)</li><li>Track deliverables, timelines and dependencies</li><li>Manage revision cycles and approval processes</li></ul>Project Tracking &amp; Documentation<ul><li>Maintain task trackers and project status sheets</li><li>Send meeting notes and action items</li><li>Ensure deadlines are met across multiple parallel projects</li><li>Identify risks, delays or scope changes early</li></ul>Quality &amp; Clarity<ul><li>Review deliverables before sending to client (basic quality check)</li><li>Ensure client feedback is properly understood before passing to team</li><li>Help avoid rework caused by unclear instructions</li></ul>Required Skills<ul><li>Strong written and spoken English communication</li><li>Ability to understand structured discussions and summarize clearly</li><li>Comfortable coordinating with multiple stakeholders</li><li>Organized and detail-oriented</li><li>Ability to handle multiple ongoing projects</li></ul>Preferred Background (Important)Candidates must have one of the following experiences:<ul><li>Digital agency / creative agency client servicing</li><li>Website or branding project coordination</li><li>Social media account handling (agency side)</li><li>B2B marketing coordination role</li><li>Working with designers and developers in a delivery environment</li></ul>This role is not suitable for freshers without project coordination experience.Tools You May Use(Training will be provided where needed)<ul><li>Google Workspace (Docs, Sheets)</li><li>Project trackers (ClickUp / Notion / Trello or similar)</li><li>Basic CMS updates (WordPress or similar &mdash; optional)</li><li>Video meeting platforms (Google Meet / Zoom)</li></ul>Growth PathThis role is designed as an entry point into agency account management.Career progression: Client Service Associate &rarr; Account Executive &rarr; Account ManagerAs you grow, you will gradually handle:<ul><li>Larger client accounts</li><li>Independent client discussions</li><li>Communication strategy planning</li><li>Retainer accounts</li></ul>What This Job Is (Important to Read)This role involves:<ul><li>Daily follow-ups</li><li>Managing feedback cycles</li><li>Handling last-minute client inputs</li><li>Clarifying vague client requirements</li><li>Organizing messy information into clear instructions</li></ul>If you enjoy structured coordination and communication clarity, you will do well here.What This Job Is NOT<ul><li>Not a graphic designer role</li><li>Not a coding/developer role</li><li>Not a social media posting role</li><li>Not a sales/target role</li></ul>Compensation<ul><li>Salary: Based on experience and past role responsibility</li><li>Performance growth linked to ability to independently manage accounts</li></ul>How to ApplyPlease apply through Indeed with:<ul><li>Updated resume</li><li>Short note (5&ndash;7 lines) describing a project you handled and your role in it</li></ul>Applications without this note are unlikely to be shortlisted.Job Type: Full-timePay: ₹50,000.00 - ₹65,000.00 per monthApplication Question(s):<ul><li>Have you coordinated work between clients and internal teams (designers, content writers, or developers)?</li><li>Have you handled multiple projects simultaneously with deadlines?</li><li>Are you comfortable with daily follow-ups and feedback management as a regular part of your job?</li><li>Are you able to work from our Bengaluru office (in-person role)?</li></ul>Experience:<ul><li>client servicing agency-level: 1 year (Required)</li></ul>Work Location: In person

Client Service Associate - Digital & Creative Projects

Pearson

<div>Pearson VUE (pearsonvue.com) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leader in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 test centers in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies. Pearson VUE is regularly featured on the Forbes list of Best Employers and we are recognized in the Best Employers. We are proud to offer an exceptional environment to develop your professional career and we are now hiring for a Advanced Associate, Customer Service(Program Coordinator) to join our successful team in India.
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO). At Pearson VUE we offer truly global career opportunities and we have ambitious plans for the future! We are proud to offer our people many exciting career development opportunities, incentives, rewards and a competitive benefits package. When you join us as Advanced Associate, Customer Service(Program Coordinator), you can look forward to working with many talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey.
This is a truly exciting vacancy as you&rsquo;ll be responsible for taking on many different types of interest from internal stakeholders relating to customers&rsquo; experience as a candidate taking one of our assessments/exams. Customer enquiries can come through our Customer Service team, through telephone calls and emails and your role is to understand the enquiry, ask questions and collaborate with our varied departments to investigate what happened. You will use your Customer Relations skills to take ownership of the enquiry so that we can deliver a positive outcome and take care of each and every valued customer.
This is a fantastic opportunity for you to gain experience working with our diverse internal professional teams and corporate functions and you&rsquo;ll have the opportunity to feedback, suggesting ways we can improve to avoid any customer issues from happening again. You may even have the chance to work with some of our Clients and help in some of our exciting projects!
In this role you will work 5 days per week. So if you love delivering exceptional customer service and collaborating with professional co-workers, we would love to receive your application today!
Our Successful Candidate
This is a career-changing opportunity therefore we are looking for a passionate team-player with exceptional customer service skills. You should have excellent attention to detail and take pride in your professional communication ability, both verbal and written. You should have the curiosity and ability to investigate and seek out answers to questions over multiple technological platforms.
PRIMARY RESPONSIBILITIES:
Program and Client Service
Follow through with incidents, reports, and projects
Receive and respond to client queries
Ensure candidate results are sent to clients in accordance with KPIs
Act as an escalation point for service related issues
Promote client programs and products
Identify opportunities for improvement and efficiencies.
Call Center Support
Respond and resolve customer queries
Input accurate customer information into the database
Provide performance feedback as required
Education and Experience:
Minimum Bachelor's Degree or Equivalent
Bachelor&rsquo;s Degree preferred or equivalent work experience
Experience training, teaching, or coaching
3+ years customer service experience preferred
Skills, Knowledge, and Abilities:
Excellent oral and written communication skills
Familiar with various training tools and models; understanding of learning styles preferred
Proficiency in Microsoft Office Suite (Access, Excel, Word, etc.)
Effective problem-solving skills
Conflict management skills
Strong organization skills
Interpersonal savvy and ability to influence and relate to others
Time management skills
Ability to deal with ambiguity and overcome objections
Quickly and effectively adapt to changes
Must be patient, positive, and professional
Strong customer service skills
Coaching skills preferred
Strong attention to detail
Ability to set and meet goals
Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: Customer Success
Job Family: GO\TO\MARKET
Organization: Assessment &amp; Qualifications
Schedule: FULL\_TIME
Workplace Type: Hybrid
Req ID: 22786</div>

Advanced Associate, Customer Service(Program Coordinator)

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