client service executive

KOI Technologies

Position Title: Complaint &amp; client Management Executive Department: Customer Success / Operations Reports To: Complaints Supervisor / CS ManagerRole Purpose The Complaint Handling Executive is responsible for managing customer and client complaints end-to-end, ensuring thorough investigation, timely resolution, and clear communication with all stakeholders. The role requires strong analytical skills to identify root causes, spot trends, and support continuous service improvement while maintaining high client satisfaction.Key ResponsibilitiesComplaint Management &amp; Resolution<ul><li>Handle complaints from customers, clients, suppliers, and internal teams through email, ticketing systems, and other communication channels.</li><li>Own complaints from receipt to closure, ensuring resolution within defined SLAs.</li><li>Conduct detailed investigations by reviewing system data, call logs, ride history, driver/supplier feedback, and evidence provided.</li><li>Ensure accurate documentation of findings, actions taken, and final outcomes.</li></ul>Root Cause Analysis &amp; Reporting<ul><li>Perform root cause analysis (RCA) to identify recurring issues and systemic gaps.</li><li>Analyse complaint data to identify trends by client, city, supplier, or incident type.</li><li>Prepare daily, weekly, and monthly reports highlighting complaint volume, resolution performance, and improvement areas.</li><li>Support management with data-driven insights and recommendations.</li></ul>Client &amp; Stakeholder Communication<ul><li>Communicate professionally and empathetically with clients and customers throughout the complaint lifecycle.</li><li>Provide clear updates, explanations, and closure communication to clients.</li><li>Coordinate closely with Operations, Dispatch, Sourcing, and Finance teams to resolve issues efficiently.</li><li>Participate in client performance review discussions when required.</li></ul>Process Improvement &amp; Quality Control<ul><li>Identify process gaps and suggest improvements to reduce complaint recurrence.</li><li>Ensure compliance with internal SOPs, service standards, and client SLAs.</li><li>Support audits, quality checks, and performance reviews related to complaint handling.</li></ul>Key Skills &amp; Competencies<ul><li>Strong investigation and analytical skills with attention to detail.</li><li>Ability to perform data analysis and interpret trends.</li><li>Excellent written and verbal communication skills.</li><li>Strong stakeholder and client management abilities.</li><li>High sense of ownership and accountability.</li><li>Ability to work under pressure and manage multiple cases simultaneously.</li></ul>Experience &amp; Qualifications<ul><li>3&ndash;5 years of experience in Customer Success, Complaints Management, or Operations Support.</li><li>Experience handling B2B clients and escalations preferred.</li><li>Background in travel, logistics, mobility, or service-based industries is an advantage.</li></ul>Job Type: Full-timePay: Up to AED5,000.00 per monthApplication Question(s):<ul><li>How many years of Transportation, Logistics, Supply Chain and Storage experience do you currently have?</li><li>How would you rate your Excel skills on a scale from 1 to 10?</li><li>Do you have experience performing Root Cause Analysis (RCA)?</li><li>Have you prepared daily/weekly/monthly reports on complaint trends, resolution performance, or KPIs?</li><li>Do you have experience handling B2B client complaints and escalations?</li><li>Do you have experience handling escalated client complaints professionally and empathetically?</li><li>Have you worked in any of the following industries? Travel/Tourism -Logistics/Transportation -Mobility (ride-hailing, car rental, fleet) -Customer Service/BPO</li><li>What is your expected salary (AED per month)?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>complaint or customer success: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Customer Support & Complaints Executive – Dubai

Invespy

Job Summary:As a Client Services Executive (Account Executive) in our dynamic team, you will play a pivotal role in driving client success and ensuring highest level of team collaboration. You will be responsible for managing a portfolio of accounts, understanding clients' business objectives, and developing tailored marketing strategies to meet and exceed their goals.Responsibilities:Client Relationship Management: <ul><li>Support the team in fulfilling client needs and objectives by ensuring given deadlines are achieved.</li><li>Monitor and measure client satisfaction and keep the line manager updated.</li></ul>Campaign Execution:<ul><li>Oversee the execution of marketing campaigns, ensuring they are implemented effectively and on schedule.</li><li>Coordinate with internal teams, including creative, content, and analytics, to deliver high-quality deliverables.</li></ul>Team Collaboration: <ul><li>Work closely with cross-functional teams, including sales, marketing, and operations, to ensure seamless delivery of services and alignment with company objectives.</li></ul>Strategic Account Planning:<ul><li>Follow the strategic planning process in line with the line manager.</li></ul>Operations: <ul><li>Prepare project status reports, estimates &amp; billing.</li><li>Crafting and distributing conference reports and meeting agendas, helping with meeting prep.</li></ul>Financial Management:<ul><li>Ensure adherence to account budgets, forecasts, and financial reporting.</li></ul>Requirements:<ul><li>Minimum 1-2 years of UAE experience in account management role with an advertising or creative agency.</li><li>The ability to effectively manage and prioritize multiple projects at once.</li><li>Excellent writing and presentation skills.</li></ul>Job Type: Full-timeExperience:<ul><li>Client Servicing: 1 year (Required)</li><li>Advertising/ Marketing/Creative Agency: 1 year (Required)</li></ul>

Client Services Executive

V Do Creative

Job DescriptionClient Servicing Executive@V-Do Creative (v-do.in)Location: BengaluruExperience: 2-4 years preferredSalary: 3.5L - 6L per annumThe Company:We believe that every communication can be effective and engaging if we #SayItWithAVideo. As one of the fast-growing video marketing agencies in India, at V-Do Creative, we specialisein creating Shoot-based, Animation, AI videos for Advertising &amp; Branding, Corporate Communication, and Learning &amp; Development for reputed global brands.From shoot-based emotionally engaging stories to factual animated explainers, and funny shorts to entertaining music videos, we design and develop a wide range of video creatives that solve the client's marketing and other communication needs creatively.Take a look at our website v-do.in or our YouTube channel to get a glimpse of the work we do and the clients we work with.The Role:Are you someone who thrives on building strong client relationships and ensuring every project runs like clockwork?We&rsquo;re seeking a Client Servicing Executive who can manage ongoing client relationships, translate briefs into actionable deliverables, and ensure every campaign meets both creative and strategic expectations. You&rsquo;ll be the bridge between the client and our creative teams - balancing empathy, organisation, and accountability.At V-Do Creative, we collaborate with some of the most innovative brands in the country, helping them craft stories that inspire, engage, and deliver results.The Responsibilities:MANAGE&middot; Act as the primary point of contact for assigned clients.&middot; Understand client objectives and ensure all creative output aligns with their goals.&middot; Build and maintain strong, long-term relationships that encourage repeat business..CO-ORDINATE&middot; Work closely with internal teams - creative, production, social - to ensure timely delivery.&middot; Convert client briefs into actionable tasks with clear expectations and timelines.&middot; Track project progress and ensure on-time, high-quality execution.COMMUNICATE&middot; Present ideas, updates, and deliverables confidently to clients.&middot; Gather feedback constructively and ensure revisions are managed smoothly.&middot; Keep stakeholders informed about project status, risks, and dependencies.OPTIMIZE &amp; DELIVER&middot; Maintain clarity across multiple projects and prioritise effectively.&middot; Anticipate challenges and proactively resolve issues before they escalate.&middot; Support post-delivery reviews to assess client satisfaction and identify improvement areas.The Foundation:&middot; Bachelor&rsquo;s degree (any discipline) or MBA preferred.&middot; 1&ndash;3 years of experience in account management, client servicing, or project coordination (agency experience preferred).&middot; Excellent verbal and written communication skills.&middot; Strong organisational and multitasking abilities.&middot; Ability to manage multiple stakeholders and meet tight deadlines.&middot; Bonus: Experience in video production, creative agencies, or digital marketing.This is more than just a coordination role - it&rsquo;s about relationship-building, precision, and impact. You&rsquo;ll ensure every video and every campaign we create truly delivers on its promise.Sound like you? Let&rsquo;s talk.Job Type: Full-timePay: ₹30,000.00 - ₹50,000.00 per monthBenefits:<ul><li>Flexible schedule</li><li>Paid sick time</li><li>Paid time off</li></ul>Application Question(s):<ul><li>We must fill this position urgently. Can you start immediately?</li><li>What is your current CTC?</li><li>How many years of work experience do you have with Client Servicing?</li></ul>Work Location: In person

Client Servicing Executive

One Imperium

Customer Service Executives help and supervise members. They support the department by providing premier customer service and are considered the front-of-house staff. A Customer Service Executive strives to engage members in our programs and activities while maintaining up-to-date personal files for each member.&middot; Welcome and assist all members and visitors.&middot; Guide and monitor members entering classes to ensure capacity limits are respected.&middot; Support instructors by confirming member eligibility for specific classes and activities.&middot; Engage regularly with members to promote participation in programs, events, and services.&middot; Develop and maintain professional relationships with members by providing accurate and timely information about the club.&middot; Receive and report member complaints or incident information to the direct supervisor promptly.&middot; Be familiar with all facility equipment, capable of performing basic adjustments, and reporting any damages.&middot; Ensure all members and guests follow safety guidelines within the premises.&middot; Check and replenish medical, first aid, and other operational supplies regularly.&middot; Solve member-related issues on the spot and escalate unresolved matters appropriately.&middot; Handle daily inquiries and ensure overall customer satisfaction through prompt and effective service.&middot; Greet members and guests warmly and professionally upon entry.&middot; Handle check-ins, bookings, and membership queries efficiently.&middot; Respond to phone calls, emails, and walk-in inquiries regarding services, programs, and schedules and conducting monthly follow-up calls to our active members.&middot; Maintain a tidy, organized reception area and ensure promotional materials are current.&middot; Support club events and promotions by providing accurate information to clients.&middot; Resolve member complaints or direct them to the appropriate supervisor or manager.&middot; Collaborate with other departments (fitness, aquatics, spa, etc.) to ensure seamless customer service.&middot; Maintain confidentiality and professionalism in handling client data and concerns.Job Type: Full-time

Customer Service Executive - Tagalog Speaker

Al Dar Properties

Job description:Job Title: Customer Care Executive &ndash; Maintenance Department Location: Bin Mahmoud Doha Qatar Company: Al Dar Properties &ndash; Real Estate Division Job Type: Full-time Availability: Immediate Joiners PreferredJob Description: We are a leading real estate company seeking a Customer Care Executive for our Maintenance Department. The ideal candidate will be responsible for ensuring excellent customer service by handling maintenance-related inquiries, complaints, and service requests from tenants .Key Responsibilities:<ul><li>Respond to customer calls, emails, and messages regarding maintenance issues.</li><li>Coordinate with the maintenance team to schedule service requests and follow up on job completion.</li><li>Maintain accurate records of service requests and customer interactions.</li><li>Handle customer complaints professionally and resolve them in a timely manner.</li><li>Provide updates to customers regarding the status of their requests.</li><li>Prepare daily/weekly reports for the management.</li><li>Ensure high levels of customer satisfaction through efficient service delivery.</li></ul>Requirements:<ul><li>Minimum 2 years of experience in a Customer Care role, preferably within real estate or maintenance services.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to multitask and work under pressure.</li><li>Good knowledge of MS Office (Word, Excel, Outlook).</li><li>Fluency in English (Arabic is an advantage).</li><li>Valid QID and NOC (preferred for local candidates).</li></ul>How to Apply: If you meet the above qualifications and are ready to join immediately, please send your updated CV to s.khan@aldarproperties.qa.Job Type: Full-timeJob Type: Full-time

Customer Care Executive – Maintenance Department Female Only

Amar infogrid innovations pvt. ltd.

INTERNATIONAL LOGISTICS CUSTOMER SERVICE EXECUTIVEShould be comfortable in NIGHT &amp; ROTATIONAL SHIFTS.!! Onsite !! In-person interview only !!About Amar infogrid:We offer operation support to an asset-based logistic company dealing with interstate transportation, storage, warehousing and freight needs in Canada &amp; US. We offer different services including customer service, backend work, accounts.You will be a part of a 20-member team. You are required to build and sustain a strong &amp; reliable relationship with the clients with your proactive communication and close coordination with other teams.Responsibilities and Duties:<ul><li>CCE will be responsible for Tracing shipments.</li><li>Customer Service Representative will Provide constant visibility to client on their shipments.</li><li>Customer Queries: Handle customer inquiries and resolve issues promptly to ensure customer satisfaction.</li><li>Communicate with clients on email/phone and keep them updated on the pick ups and deliveries.</li><li>Coordinate with dispatch for accurate delivery ETA s and keep informed on truck availability.</li><li>Compiling shipment reports for premium clients.</li><li>Communicating and securing approval of any accessory charges that may accrue on the shipments.</li><li>Coordinate with shipping lines, freight forwarders, and clearing agents for smooth shipment execution.</li></ul>Qualifications and Skills:<ul><li>Graduate and above with valid experience may apply.</li><li>Fluency in English. No Mother Tongue Influence.</li><li>Proficient with MS- Excel, Outlook.</li><li>Should have typing speed of 35 words/minute.</li><li>Age should be between 24 to 40 years</li><li>Should be comfortable working in Night &amp; Rotational shift</li><li>Min. 1 year experience is required.</li></ul>Perk &amp; Benefits :1. Training provided2. Family Medical Health Insurance3. Accidental Insurance.4. Night / Rotational Shifts.5. Cab for Night shifts in Mohali &amp; Kharar Sunny enclave location ( For Females )6. 5 or 6 days week.Job Type: Full-timeSalary: Rs. 21,000 to Rs. 35,000/- monthSpeak with the employer : 98760 03856 / 82880 18922Job Types: Full-time, PermanentPay: ₹21,000.00 - ₹35,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Leave encashment</li><li>Life insurance</li></ul>Application Question(s):<ul><li>What is your age? (Candidates aged between 24 to 40 only shall apply)</li><li>Are you available for an In-person Interview?</li></ul>Experience:<ul><li>working: 1 year (Required)</li></ul>Location:<ul><li>Mohali, Punjab (Required)</li></ul>Shift availability:<ul><li>Night Shift (Preferred)</li></ul>Work Location: In person

INTERNATIONAL LOGISTICS CUSTOMER SERVICE EXECUTIVE

K.S. Healthcare Services, LLC

Job Title: Patient Relations Executive / Billing ExecutiveDepartment: Patient Services / Billing Reporting To: Front Office Manager / Billing Manager Industry: Hospital / HealthcareJob SummaryThe Patient Relations Executive / Billing Executive is responsible for ensuring a smooth patient experience from registration to discharge, handling billing processes accurately, and addressing patient queries with empathy and professionalism. The role requires strong coordination between patients, doctors, insurance providers, and internal departments.Key ResponsibilitiesPatient Relations<ul><li>Greet patients and attendants courteously and assist with registration and documentation</li><li>Explain hospital services, procedures, and billing-related information clearly</li><li>Handle patient queries, complaints, and feedback professionally</li><li>Coordinate with doctors, nurses, and departments to ensure smooth patient flow</li><li>Ensure high levels of patient satisfaction and service quality</li></ul>Billing &amp; Front Office Operations<ul><li>Prepare accurate patient bills for OPD, IPD, diagnostics, and procedures</li><li>Verify services, doctor charges, pharmacy, and investigation entries</li><li>Handle cash, card, and insurance-related billing transactions</li><li>Explain bills and charges to patients and resolve billing discrepancies</li><li>Coordinate with insurance/TPI teams for approvals, claims, and documentation</li></ul>Insurance &amp; Documentation<ul><li>Assist in cashless and reimbursement insurance processes</li><li>Ensure proper documentation and compliance with hospital policies</li><li>Maintain patient records, billing files, and daily reports</li><li>Ensure confidentiality of patient and financial information</li></ul>Reporting &amp; Compliance<ul><li>Prepare daily billing summaries and MIS reports</li><li>Follow hospital SOPs, NABH/JCI guidelines (if applicable)</li><li>Support audits and internal checks when required</li></ul>Job Type: Full-timePay: Up to AED3,500.00 per month

Healthcare - Guest Service Executive/Billing Executive

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