client service executive

Standard Chartered

<div>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 This role will be responsible for managing the Employee Banking portfolio, including complaint handling and closures, charge reversals, Employee Banking waivers, company code updates, and account tagging. The role will be responsible for responding to client queries in the absence of Relationship Managers, ensuring timely resolution of service issues through coordination with internal teams. The role will be responsible for liaising with customers to understand their queries, explain products and services, and provide prompt, professional responses.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Shadow sales staff in servicing customers and support them in delivering superior service.
  </li>
  <li>
   Liaise with customers to understand their queries, explain relevant products and services, and maintain clear, professional communication.
  </li>
  <li>
   Manage and resolve service issues and complaints (e.g. migration to payroll, link account issues, annual fee/locker rent queries) and ensure Day 1 closure of the regional complaint bucket.
  </li>
  <li>
   Coordinate with various internal teams to ensure timely account activation, application processing, dispatch tracking, and resolution of discrepancies.
  </li>
  <li>
   Ensure prospects are clearly informed about bank charges, terms and conditions, and that all Customer Due Diligence, Legal, Compliance, and data confidentiality requirements are fully adhered to.
  </li>
  <li>
   Maintain accuracy and service quality by keeping error rates within defined standards and ensuring adherence to prescribed sales and service processes.
  </li>
  <li>
   Maintain complete and up-to-date knowledge of assigned products to effectively address customer queries and support frontline sales teams.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Time management
  </li>
  <li>
   Complaint resolution
  </li>
  <li>
   MS Office
  </li>
  <li>
   Excellent communication skills
  </li>
  <li>
   Customer management
  </li>
  <li>
   Problem-solving skills
  </li>
  <li>
   Business development (through calls only)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 Minimum bachelor&rsquo;s degree in a relevant field
 <br/>
 <br/>
 <strong>
  About Standard Chartered
  <br/>
  <br/>
 </strong>
 We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
 <br/>
 <br/>
 Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
 <br/>
 <br/>
 <strong>
  Together We
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  </li>
  <li>
   Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  </li>
  <li>
   Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <strong>
  In line with our Fair Pay Charter,
 </strong>
 we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
 <br/>
 <br/>
 <ul>
  <li>
   Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  </li>
  <li>
   Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  </li>
  <li>
   Flexible working options based around home and office locations, with flexible working patterns.
  </li>
  <li>
   Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  </li>
  <li>
   A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  </li>
  <li>
   Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
  </li>
 </ul>
</div>


Client Service Executive - Employee Banking - Lahore

Client Service Executive - Employee Banking - Karachi

Standard Chartered Bank

<p></p><div><div><div><div><div><div><b>Requisition Number: </b>49377
</div></div></div></div><div><div><div><div><b>Job Location: </b>Karachi, PAK
</div></div></div></div><div><div><div><div><b>Global Grade: </b>Band 8
</div></div></div></div><div><div><div><div><b>Work Type: </b>Office Working
</div></div></div></div><div><div><div><div><b>Employment Type: </b>Permanent
</div></div></div></div><div><div><div><div><b>Posting Start Date: </b>09/03/2026
</div></div></div></div><div><div><div><div><b>Posting End Date: </b>22/03/2026
</div></div></div></div><div><div><div><div><b>:
</b><div><div><div><div><b>Job Summary</b></div>
</div><div><div>
This role will be responsible for managing the Employee Banking portfolio, including complaint handling and closures, charge reversals, Employee Banking waivers, company code updates, and account tagging. The role will be responsible for responding to client queries in the absence of Relationship Managers, ensuring timely resolution of service issues through coordination with internal teams. The role will be responsible for liaising with customers to understand their queries, explain products and services, and provide prompt, professional responses.</div></div></div><p></p><div><div><div><b><br>
Key Responsibilities</b></div>
</div><div><ul><li>Shadow sales staff in servicing customers and support them in delivering superior service.</li>
<li>Liaise with customers to understand their queries, explain relevant products and services, and maintain clear, professional communication.</li>
<li>Manage and resolve service issues and complaints (e.g. migration to payroll, link account issues, annual fee/locker rent queries) and ensure Day 1 closure of the regional complaint bucket.</li>
<li>Coordinate with various internal teams to ensure timely account activation, application processing, dispatch tracking, and resolution of discrepancies.</li>
<li>Ensure prospects are clearly informed about bank charges, terms and conditions, and that all Customer Due Diligence, Legal, Compliance, and data confidentiality requirements are fully adhered to.</li>
<li>Maintain accuracy and service quality by keeping error rates within defined standards and ensuring adherence to prescribed sales and service processes.</li>
<li>Maintain complete and up-to-date knowledge of assigned products to effectively address customer queries and support frontline sales teams.</li>
</ul></div></div><div><div><div><b>Skills and Experience</b></div>
</div><div><ul><li>Time management</li>
<li>Complaint resolution</li>
<li>MS Office</li>
<li>Excellent communication skills</li>
<li>Customer management</li>
<li>Problem-solving skills</li>
<li>Business development (through calls only)</li>
</ul></div></div><div><div><div><b>Qualifications</b></div>
</div><div><p>
Minimum bachelor&rsquo;s degree in a relevant field</p></div></div><div><div><div><b>
About Standard Chartered</b></div>
</div><div><p>
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p>
<p>Together we:</p>
<ul><li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul></div></div><div><div><div><b>What we offer</b></div>
</div><div><p><b>
In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p>
<ul><li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li></ul></div></div></div></div></div></div></div></div></div><p></p>

<div><h2 class="jobSectionHeader"><b>Description</b></h2>
<div>
<p>We are seeking a dynamic and driven individual to join our team as a Junior Client Executive. As a Junior Client Executive you will be responsible for delivering the agreed-upon services to our clients.<br>
<br>
<b>The Role</b></p>
<ul>
<li>Interact with clients on a day-to-day basis, ensuring the delivery of exceptional service and maintaining a high level of client satisfaction.</li>
<li>Uphold the SLAs to meet client expectations and ensure service delivery standards are met.</li>
<li>Work with Account Executives and Brokers in determining appropriate solutions and structuring</li>
<li>Actively contribute to the development and improvement of delivery strategies, sharing insights and recommendations based on client interactions and feedback.</li>
</ul></div><h2 class="jobSectionHeader"><b>Qualifications</b></h2>
<div>
<p><b>The Requirements</b></p>
<ul>
<li>0-2 years experience</li>
<li>Bachelor's degree from a reputable university</li>
<li>Excellent communication skills in English and Turkish</li>
<li>International exposure is a plus</li>
<li>Strong skill set in delivering a high level of client service</li>
<li>Skilled at building effective relationships, at all levels, with clients, prospects, associates, insurers and external specialists</li>
<li>Self-motivated, persistent, willing to learn and result-oriented</li>
<li>Ability to build productive trust relationships with clients</li>
</ul>
<p>This role offers a <b>hybrid </b>work schedule, allowing for a combination of remote and in-office work to support flexibility.</p>
<p>
We&rsquo;re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.</p></div></div>

Junior Client Executive

IIQAF

<div><p><b>Location:</b> Dubai, United Arab Emirates<br>
<b>Industry:</b> Construction<br>
<b>Job Type:</b> Full-Time<br>
<b>Salary:</b> <b>AED 6,500 &ndash; AED 7,500 per month</b></p>
<h3 class="jobSectionHeader"><b>Job Overview</b></h3>
<p>IIQAF Group is hiring a proactive and professional <b>Customer Service Agent</b> to support our construction operations in Dubai. The ideal candidate will manage <b>client communication, service coordination, complaint resolution, project updates, and administrative support</b> while ensuring exceptional customer satisfaction across construction projects.</p>
<p>This role is ideal for candidates searching for <b>Customer Service jobs in Dubai</b>, <b>Customer Service Agent UAE</b>, <b>Construction Customer Support Dubai</b>, <b>Client Service Executive UAE</b>, or <b>Customer Care Representative Construction industry</b>.</p>
<h3 class="jobSectionHeader"><b>Key Responsibilities</b></h3>
<ul><li>Handle <b>customer inquiries, service requests, and project-related communications</b></li><li>
Coordinate with <b>project managers, site supervisors, and technical teams</b></li><li>
Provide accurate <b>project updates and service information</b> to clients</li><li>
Resolve <b>customer complaints and service issues</b> efficiently</li><li>
Maintain <b>CRM systems and customer service documentation</b></li><li>
Schedule site visits, follow-ups, and service appointments</li><li>
Ensure high standards of <b>client satisfaction and relationship management</b></li><li>
Prepare <b>reports on customer feedback and service performance</b></li><li>
Support sales and operations teams with administrative coordination</li></ul>
<h3 class="jobSectionHeader"><b>Required Skills &amp; Qualifications</b></h3>
<ul><li>Proven experience as a <b>Customer Service Agent, Customer Support Executive, or Client Service Representative</b></li><li>
Experience in <b>construction, engineering, or project-based industries (preferred)</b></li><li>
Strong communication and interpersonal skills</li><li>
Knowledge of <b>CRM software and Microsoft Office</b></li><li>
Ability to manage multiple inquiries in a <b>fast-paced environment</b></li><li>
Strong problem-solving and conflict resolution skills</li><li>
Professional and customer-focused attitude</li></ul>
<h3 class="jobSectionHeader"><b>Preferred Qualifications</b></h3>
<ul><li>Bachelor&rsquo;s degree or diploma in <b>Business Administration or related field</b></li><li>
Experience handling <b>B2B or project-based client support</b></li><li>
Familiarity with <b>construction terminology and project workflows</b></li></ul></div>

Customer Service Agent

Half Price Packaging PVT Ltd

<p><i><b>Location:</b></i> Gulberg 3, Lahore (Onsite)<br/><i><b>Job Type:</b></i> Full-Time<br/><i><b>Shift:</b></i> Evening / Night Shift Available<br/><i><b>Salary:</b></i> Competitive + Performance Incentives</p><p><i><b>Job Overview:</b></i><br/>We are looking for a confident and customer-focused Client Relations Executive to join our growing team. The ideal candidate will be responsible for handling US clients, building strong relationships, and ensuring a smooth communication experience. This role is perfect for individuals who thrive in a fast-paced environment and want long-term career growth.</p><p><i><b>Key Responsibilities:</b></i></p><ul><li>Communicate with US clients professionally via calls</li><li>Build and maintain positive client relationships</li><li>Understand client needs and provide effective solutions</li><li>Ensure client satisfaction and service quality</li><li>Maintain accurate records of interactions</li></ul><p><i><b>Requirements:</b></i></p><ul><li>Minimum 1 year experience in client handling or call center role</li><li>Excellent English communication skills</li><li>Strong interpersonal and problem-solving abilities</li><li>Professional attitude and team mindset</li><li>Ability to work evening/night shifts</li></ul><p><i><b>What We Offer:</b></i></p><ul><li>Competitive salary + incentives</li><li>Career growth opportunities</li><li>Professional work environment</li><li>Training and skill development</li></ul><p><b>If you are a strong communicator who enjoys working with clients and delivering great service, we encourage you to apply and grow with us.</b></p><p>Job Type: Full-time</p><p>Pay: Rs40,000.00 - Rs75,000.00 per month</p><p>Work Location: In person</p>

Client Relations Executive

mahir

<p>We're Hiring: Project / Corporate Customer Executive</p><p>Location: Lahore</p><p>Department: Corporate Services / Projects</p><p>Are you technically sound and love dealing with people? We're looking for a Project / Corporate Customer Executive to manage relationships with our valued corporate clients, ensure smooth project execution, and help grow our client base.</p><p>What You'll Do:</p><p>✔ Maintain and strengthen relationships with existing corporate clients</p><p>✔ Conduct site visits &amp; evaluate technical needs (Electrical, Plumbing, Carpentry, etc.)</p><p>✔ Coordinate technician visits and ensure quality service delivery</p><p>✔ Prepare quotations, follow up for approvals, and manage invoicing</p><p>✔ Onboard new corporate clients from sectors like restaurants, schools, offices</p><p>✔ Keep records of visits, tasks, and share timely reports with management</p><p>Who You Are:</p><p>DAE or Bachelor's in Engineering, Business, or relevant field</p><p>2&ndash;3 years of experience in project coordination, client service, or facility management</p><p>Good understanding of technical services</p><p>Excellent communication and time management skills</p><p>Willing to travel for site visits</p><p>If you're proactive, customer-focused, and ready to take on a dynamic role &mdash; we'd love to hear from you!</p><p>Apply now 0301 6169489 &amp; hr@mrmahir.com</p><p>Job Types: Full-time, Fresher</p><p>Work Location: In person</p><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs85,000.00 per month</p><p>Work Location: In person</p>

Project / Corporate Customer Executive

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