client service manager

HOF Immigration Services

Position Overview: HOF Migration is seeking a detail-oriented, client-focused, and highly communicative Case Manager to oversee and manage the end-to-end immigration process for our clients. The Case Manager will act as the primary point of contact, ensuring all communication with clients is clear, timely, and professional while their applications are handled efficiently, accurately, and in compliance with immigration laws and regulations.Key Responsibilities:<ul><li>Manage client cases from initiation to completion, ensuring smooth processing of applications.</li><li>Serve as the main communication channel for clients, providing clear updates, guidance, and reassurance throughout the process.</li><li>Provide detailed instructions to clients regarding required documentation, timelines, and immigration procedures.</li><li>Coordinate with legal teams, consultants, and government authorities, maintaining professional communication at all levels.</li><li>Maintain accurate case records, databases, and client files.</li><li>Track deadlines and follow up proactively with clients to collect missing information or documents.</li><li>Conduct regular case reviews and updates to ensure compliance with internal policies and external requirements.</li><li>Communicate effectively with internal teams to improve processes and ensure high-quality client service.</li><li>Stay up to date with immigration regulations, policies, and procedures, and communicate relevant updates to clients and colleagues.</li></ul>Qualifications &amp; Skills:<ul><li>Prior experience in immigration services, legal case management, or client services is an advantage.</li><li>Strong communication skills (verbal and written) with the ability to explain complex information in a clear and professional manner.</li><li>Excellent organizational and time-management skills with the ability to handle multiple cases simultaneously.</li><li>Proficiency in MS Office and case management software (experience with CRM systems is a plus).</li><li>High attention to detail and ability to work under pressure.</li><li>Client-focused mindset with an empathetic and professional approach.</li></ul>Core Soft Skills &amp; Competencies:<ul><li>Exceptional interpersonal and relationship-building skills.</li><li>Active listening and empathy to understand client needs and concerns.</li><li>Problem-solving and conflict-resolution abilities.</li><li>Patience, adaptability, and resilience in challenging situations.</li><li>Strong teamwork and collaboration skills.</li><li>Professionalism and cultural sensitivity when dealing with diverse clients.</li></ul>What We Offer:<ul><li>A dynamic and supportive work environment.</li><li>Opportunities for professional growth and learning in the field of migration.</li><li>Competitive salary and benefits package.</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per month

Client Service Manager

<div><div>ADP is hiring a Client Service Manager III. In this position you will be responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for retirement plan services. The Client Service Manager is responsible for communicating with clients regarding service delivery, providing assistance on day-to-day retirement plan administration, troubleshooting plan issues, and discussing the impact of select legislative requirements. The Client Service Manager ensures the delivery of optimal service, client satisfaction and client retention.. Act as the primary contact for retirement plans regarding day to day record keeping matters and provides prompt customer service. Proactively communicates regularly with client to evaluate and ensure delivery of optimal service, client satisfaction and client retention. CLIENT SERVICE MANAGER IS REQUIRED TO MAINTAIN ACCURATE RECORDS OF ALL CALLS, Emails, CORRESPONDANCE AND CLIENT VISITS IN ADP CLIENT RELATIONSHIP MANAGEMENT SYSTEMS. CONTINUALLY DEVELOPS AND MAINTAINS PRODUCT, INDUSTRY AND SYSTEMS KNOWLEDGE AND SKILLS 
 
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. 
 
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility. 
 
RESPONSIBILITIES:</div>
<div><ul><li>Proactively discuss and/or support products and services, and plan design with plan sponsors.</li>
<li>Assist clients with requests for plan changes and ensure the necessary project plans are followed through to completion.</li>
<li>Alerts management and other appropriate parties (ie. legal, financial advisor, alliance manger, other ADP business units, etc.) of critical client issues where appropriate.</li>
<li>Maintain a basic understanding of the types of investments in each retirement plan and be a LIASON for client questions.</li>
<li>Assess, recommend and/or create custom client and participant Education Program(S) and schedule participant education workshops with the plan sponsor.</li>
<li>Request employee education workshops and literature</li>
<li>Conduct and/or support in-person Annual Plan</li>
<li>Reviews for all plans with assets greater than $10m.</li>
<li>Conduct and/or support Annual Plan Reviews via conference call for plans under $10M or in person as necessary.</li>
<li>Assist Sales in pre-sales meetings by attending in-person or via conference call as necessary.</li>
<li>Communicate and/or support compliance testing results and recommend options to improve results (if necessary).</li>
<li>Monitor plan documents for adherence to applicable rules and regulations.</li>
<li>Assist and/or support clients in complying with year end requirements such as minimum distribution requirements, forfeiture reallocation, 5500 preparation and Audit Package preparation and reconciliation.</li>
<li>Monitor profitability of clients and recommend appropriate revenue generating products and services.</li>
<li>Proactively seek out and/or support additional revenue opportunities such as M-A activity or payroll additions.</li>
<li>Provides mentoring - constructive feedback to new associates on a consistent basis.</li>
<li>Effectively handles escalated calls.</li>
<li>Assists in phone monitoring duties.</li>
<li>Proactively assists with critical clients.</li>
<li>Coordinates and peer reviews plan changes and acquisitions.</li>
<li>Keeps management abreast of any trends visible through all client interactions, operational data and clarify cases.</li>
<li>Takes part in disaster recovery testing and provides feedback on system enhancements</li>
<li>Performs other related duties as assigned.</li>
</ul>QUALIFICATIONS REQUIRED:</div>
<div><ul><li>3 to 5 Years of Directly Related Experience</li>
<li>Bachelor's Degree or its equivalent in education and experience</li>
</ul></div><div>PREFERRED QUALIFICATIONS:Preference will be given to candidates who have the following:
<div><ul><li>ASPPA QKA PREFERRED</li>
<li>Minimum of 2 years of successful experience as a Client Service Manager II (or equivalent DC plan administration experience).</li>
<li>Demonstrates strong oral/written communication skills.</li>
<li>Demonstrates strong listening skills.</li>
<li>Utilizes tools to support daily functions such as Microsoft Office Products (Word, Excel, Outlook, etc)</li>
<li>Demonstrates ability to learn other proprietary system tools (Omni Plus, Power Image, and Clarify).</li>
<li>Proficiency in using payroll and recordkeeping systems</li>
<li>Ability to learn quickly, function in a fast paced environment, and work on multiple projects simultaneously.</li>
<li>Proven relationship-building skills.</li>
<li>Strong time-mgmt, organization and problem solving skills.</li>
<li>Demonstrates strong presentation skills.</li>
<li>Ability to coordinate and take the lead on conference calls.</li>
<li>Ability to gauge client satisfaction through scheduled surveys, client visits and day-to-day interaction.</li>
</ul></div></div>A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion &amp; Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP&rsquo;s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP&rsquo;s culture and our full set of values.</div>

Client Service Manager III

Slices Catering Services

Job Summary: The Operations &amp; Client Service Manager is responsible for overseeing the luxury school canteen&rsquo;s daily operations, financial performance, client experience, and event management. This role holds full accountability for the canteen&rsquo;s Profit &amp; Loss (P&amp;L), ensuring that service delivery, food quality, and hospitality standards reflect the prestige of a luxury school environment. The manager also leads the planning and execution of events, ensuring that all functions are delivered with professionalism, refinement, and premium hospitality service.Job Skills &amp; Qualifications:- Strong background in F&amp;B operations with direct P&amp;L accountability- Proven experience in hospitality, event management, or premium educational institutions- Excellent leadership, organizational, and people management skills.- Strong financial acumen with expertise in budgeting, cost management, and forecasting- Outstanding interpersonal and client-service skills, with the ability to manage VIP clients and sensitive situations- Knowledge of food safety regulations (HACCP) and hospitality standardsProfessional demeanor, polished communication, and refined approachOperational Management- Oversee and manage the daily operations of the canteen to ensure smooth, efficient, and high-quality service.- Implement and monitor SOPs to maintain excellence in food service, client care, and compliance.- Coordinate with the in-house executive chef, vendors, and suppliers to guarantee timely delivery and execution of menus.- Ensure cost control and stock management while meeting financial targets.- Monitor service flow and continuously enhance the dining experience of the students and the school community.Client Service &amp; Hospitality Excellence - Act as the face of the canteen, providing personalized and attentive service to students, parents, staff, and visitors- Uphold the luxury hospitality standards in the service style, client interactions, and overall atmosphere.- Manager feedback, complaints, and special requests with discretion, empathy, and professionalism- Create a safe, welcoming, and refined dining environment, paying attention to details in cleanliness, presentation, and ambience.- Lead initiatives to enhance client satisfaction, including feedback systems and continuous service improvementP&amp;L &amp; Financial Accountability- Take full ownership of the canteen&rsquo;s, events &amp; hospitality profit &amp; loss (P&amp;L) performance- Prepare budgets, forecasts, and financial performance reports.- Track and manage sales food costs, labor cost, and waste reduction- Develop strategies to improve profitability while maintaining the premium standards- Ensure accurate financial reporting, compliance and control measuresEvents &amp; Hospitality Management - Lead the planning, coordination, and execution of school events, VIP visits, themed days, and special functions.- Collaborate with school administration and event coordinators to align menus, service style, and setups with event requirements.- Ensure that all events reflect the premium service standards of the school, with attention to detail, seamless organization, and premium client care.- Train and guide staff in event hospitality protocols- Oversee the event logistics such as setup, food service flow and post-event reviews.Team Leadership &amp; Development - Lead, inspire, and coach the canteen team to deliver excellence in daily operations, events, and client care.- Manage staffing schedules, workforce planning, and performance appraisals- Build a culture of accountability, service excellence, and continuous improvement.Health, Safety &amp; Compliance - Ensure compliance with HACCP, food safety regulations, hygiene protocols, and school standards.- Conduct regular safety and sanitation audits, ensuring corrective measures are implemented promptly- Train staff in food safety, emergency response, and health standardsJob Type: Full-timePay: AED8,000.00 - AED12,000.00 per month

F&B Operations/Client Service Manager

Accenture

Skill required: Retirement Solutions - Data Entry Services 
Designation: Customer Service Associate 
Qualifications:Any Graduation
 
Years of Experience:1 to 3 years
 
About Accenture 
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
 
What would you do? The Client Services Manager I (CSM I) is responsible for ensuring institutional client satisfaction across markets by managing specific daily administrative, operational and record keeping functions of institutional clients through tactical day-to-day support for client service and business development. Key Responsibilities and Duties &middot; Services clients, drives best practices, and improves client outcomes through excellent customer service and operational excellence. &middot; Respond to client service needs and own end to end identified tasks through a centralized service model. &middot; Provides operational and administrative support including but not limited to online remittance support, file exchange, involuntary distributions, lost earnings calculations, plan document and plan design support, plan remediations, Builds institutional knowledge and relationships while enhancing functional understanding of TIAA services and products. &middot; Submits and tracks service request work items appropriately in partnership with business partners. Must have/ minimum requirement. &middot; US Retirement Services domain &ndash; Defined Contributions - Institutional Services &middot; Experience in US Monetary Process (Contributions, Distributions, Refunds, Forfeitures, Loans, Adjustments etc.) &middot; US Retirement Middle Office / Plan Level documentation knowledge preferred in addition to experience in participant services. Knowledge of handling Participant Census data. &middot; Review and updates plan configuration fields. &middot; Good Attention to detail with research and timely resolution ability. &middot; Ability to work in centers of excellence model. &middot; Excellent written communication skills &middot; ASPPA Certified (Preferred) &middot; CRPS (Preferred) 
What are we looking for? Assist Client Facing personnel on middle office and back-office activities. &middot; Support Plan Sponsors and Administrators on plan level activities that include but are not limited to contribution services, withdrawals &amp; distributions, loans, reporting &amp; Recordkeeping system updates, involuntary distributions and lost earnings calculations &bull;Support clients on research and resolution of issues related to benefit services like Eligibility Services, Online Salary Deferral &amp; Enrollments, Auto Services, Vesting calculations. &middot; Support Plan Management activities like Plan Document Services, Plan reporting &amp; audit, Adjustments and remediations, Participant escalations, plan focus support. &middot; Assist clients in correction of any plan / participant level data issues. &middot; Co-ordinate between client facing and operations teams to resolve client issues/escalations. Skillset: &middot; Graduate (mandatory), preferably from commerce background &middot; Experience in the US retirement industry. &middot; Flexible to work in US Shifts (Across time zones based on business requirement) is a must. &middot; Good verbal &amp; written communication skills in English &middot; Good typing skill and attention to detail. &middot; Good working knowledge of MS Excel &middot; Good time management skills &middot; Ability to work independently
 
Roles and Responsibilities: &bull;Work Experience &middot; 3+ Years Preferred
 
Any Graduation

Customer Service Associate

BridgeBlue Pakistan

We are hiringManager &ndash; Client Services &amp; Operations (Female Only) for our customer service centre based at DHA Phase-6, LahoreRequirement: Must have 05 years of relevant experienceMust be able to handle daily office operations and clients and lead a team of 15-20 persons.Maintain a exceptional customer services experience.Exceptional Communication SkillsEducation: Master in Public Administration or EquivalentOffice Location: DHA Phase-6,Timings: 9am to 5pm (Mon-Sat)Job Type: Full-timePay: From Rs120,000.00 per monthApplication Question(s):<ul><li>Have you read the Job ad and requirement carefully?</li></ul>Education:<ul><li>Master's (Required)</li></ul>Experience:<ul><li>Operations and Customer Care: 5 years (Required)</li></ul>Work Location: In person

Manager Client Services and Operations

FABLES INTERIORS

Job Title: Client Services CoordinatorDepartment: Sales Location: Al Sajja, Sharjah Reports To: Sales ManagerJob Purpose:The Client Services Coordinator will serve as a key point of contact for clients, managing queries, preparing quotes, and coordinating between the design, production, and installation teams. The role ensures smooth communication across departments to meet client expectations, ensuring timely delivery and installation of projects.Key Responsibilities:<ul><li>Client Relationship Management:</li><li>Serve as the primary point of contact for clients, handling queries and addressing concerns in a timely and professional manner.</li><li>Build and maintain strong relationships with clients to ensure satisfaction and retention.</li><li>Quotation Preparation:</li><li>Prepare and present accurate quotes based on client requirements and project specifications.</li><li>Work closely with the sales team to ensure all quotes are aligned with company pricing policies and project budgets.</li><li>Coordination with Design Team:</li><li>Collaborate with the design team to ensure client requirements are clearly communicated and integrated into the design process.</li><li>Monitor the progress of design projects and ensure timely delivery to clients.</li><li>Production Coordination:</li><li>Liaise with the production team to track the progress of projects and ensure timely delivery of goods and services.</li><li>Ensure that production schedules align with client deadlines and address any potential delays.</li><li>Installation Coordination:</li><li>Coordinate with the installation team to ensure smooth delivery and setup of stands, displays, or other products at client locations.</li><li>Communicate with clients to arrange installation times and confirm site readiness.</li><li>Project Management:</li><li>Track project timelines from start to finish, ensuring that all tasks are completed on schedule.</li><li>Identify and resolve any issues that arise during the course of the project.</li><li>Documentation and Reporting:</li><li>Maintain detailed records of client communications, project timelines, and installation details.</li><li>Provide regular updates to clients and internal teams on project status and ensure that all stakeholders are informed of any changes.</li><li>Internal Collaboration:</li><li>Work closely with sales, design, production, and logistics teams to ensure the successful delivery of projects.</li><li>Facilitate effective communication between teams to ensure that client requirements are met at every stage of the project.</li><li>Post-Project Follow-Up:</li><li>Ensure client satisfaction after the completion of projects, addressing any post-installation issues or requests.</li><li>Gather client feedback to help improve service offerings and processes.</li></ul>Key Qualifications and Skills:<ul><li>Education: Bachelor&rsquo;s degree in Business Administration, Communications, or a related field.</li><li>Experience: Minimum of 2 years of experience in a client-facing role, preferably in the sales or service industry.</li><li>Technical Skills:</li><li>Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).</li><li>Experience with CRM systems or project management software is a plus.</li><li>Soft Skills:</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational skills with attention to detail.</li><li>Ability to multitask and manage several projects simultaneously.</li><li>Problem-solving skills and a proactive approach to client needs.</li></ul>Working Conditions:<ul><li>Full-time position based in the office, with potential for occasional travel to client sites for project installations or meetings.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED3,500.00 per month

Client Services Coordinator

JPMorganChase

<div>JOB DESCRIPTION 
Join a team where your expertise shapes the future of client service in payments. You&rsquo;ll have the opportunity to build lasting relationships with leading corporations and drive impactful solutions. Grow your career in a collaborative environment that values your skills and encourages innovation. Experience professional development and mobility while making a difference for our clients. Be part of a culture that celebrates diverse perspectives and empowers you to excel.
As a Client Services Manager - Vice President within the Payment Client Service Account Management team, you will be the trusted advisor for our most valued clients. You will work closely with large corporate and multinational organizations, ensuring their banking needs are met with excellence. You will foster strong partnerships, deliver tailored solutions, and champion transformation initiatives that enhance client experience. Your work will directly impact our clients&rsquo; success and contribute to the growth of our business. Join us to collaborate, innovate, and make a meaningful difference every day.
Job responsibilities<ul>
<li>Manage relationships with top-tier corporate and multinational clients, supporting their banking needs</li>
<li>Serve as the single point of contact for client escalations and ensure seamless service coverage</li>
<li>Visit clients regularly to identify opportunities for product adoption and growth</li>
<li>Lead service review meetings and resolve complex client inquiries</li>
<li>Support transformation initiatives to enhance client experience</li>
<li>Track regulatory changes and proactively guide clients to compliance</li>
<li>Monitor key performance indicators, metrics, and business objectives</li>
<li>Partner with relationship managers and sales teams to deliver exceptional client service</li>
<li>Collaborate with sales teams to identify and pursue new business opportunities</li>
<li>Share market and regulatory updates, promoting digitization and new product offerings</li>
<li>Direct client requests or refer to appropriate execution teams for resolution</li></ul>
Required qualifications, capabilities, and skills<ul>
<li>Bachelor's Degree</li>
<li>At least 8 years of work experience with at least 4 years in Client Service or Sales/Relationship Management related roles</li>
<li>Strong understanding of Global Cash Management products
</li><li>Prior experience working with large corporate and multinational organizations</li>
<li>Strong understanding of global cash management products</li>
<li>Knowledge of clearing processes including Real Time Gross Settlement (RTGS), National Electronic Funds Transfer (NEFT), National Automated Clearing House (NACH), Society for Worldwide Interbank Financial Telecommunication (SWIFT), Immediate Payment Service (IMPS), Clearing House Interbank Payments System (CHIPS), Federal Reserve, and other currency clearing systems</li>
<li>Excellent interpersonal and relationship management skills</li>
<li>Ability to work independently and deliver results</li></ul>
Preferred qualifications, capabilities, and skills<ul>
<li>Postgraduate degree will be an advantage</li>
<li>Proven track record in driving client satisfaction and business growth</li>
<li>Experience in leading transformation or digitization initiatives</li>
<li>Strong analytical and problem-solving skills</li></ul>
ABOUT US<div> 
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. 
 
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</div> 
 
 
ABOUT THE TEAM 
 
J.P. Morgan&rsquo;s Commercial &amp; Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial &amp; Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.</div>

Payment - Client Services Manager - Vice President

Search 10000+ Client service manager jobs near you this September. New roles added regularly across leading industries. Apply today.