client service manager

Cogent Bank

<div><p>The Client Service Manager is responsible for leading the banking center team to meet and exceed all service quality goals and is responsible for the day to day operation of the banking center in an efficient, profitable, professional and compliant manner. Each team member will focus on delivering exceptional service by handling account openings and resolving account-related issues for all clients, including high net worth individuals, businesses and business owners. This role is essential in providing a seamless client experience while fostering strong relationships and maintaining client satisfaction.</p><h1 class="jobSectionHeader"><b>
Responsibilities and Duties</b></h1><ul><li>
Responsible for the administration of service, operational efficiency, risk applications, internal control, and management activities to meet bank objectives for the banking center.</li><li>
Develops a culture within the banking center in which quality and continuous improvement on all performance accountabilities are understood and utilized by all employees.</li><li>
Performs client service functions including but not limited to opening new accounts, resolving client problems, and handling routine account related service requests.</li><li>
Supports verticals such as Sports and Entertainment Banking or Trust with account related functions</li><li>
Assists with treasury management sales and set up as needed. Supports consumer loan processes, as they are developed.</li><li>
Performs teller functions as needed.</li><li>
Manages, coaches, directs and motivates every team member to promote service excellence and maximize opportunities to broaden customer relationships through active listening, anticipating needs and recommending the most appropriate solution to help our customers achieve their goals.</li><li>
Adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies.</li><li>
Proactively identifies process and procedural efficiencies to enable a best in class new account experience. Identifies questionable actions, operational inefficiencies and collaborates with staff to resolve or improve them.</li><li>
Ensures that all banking center associates understand the overall company objectives as well as their individual departmental objectives and that they work together to achieve the stated objectives.</li><li>
Comply with all bank policies, including BSA/AML requirements and regulatory guidelines. Complete all required training courses.</li><li>
File required reports and escalate suspicious activity to BSA Officer</li><li>
Other duties as assigned.</li></ul><h1 class="jobSectionHeader"><b>
Qualifications and Skills</b></h1><ul><li>
3 years banking experience in client service role</li><li>
High School Diploma or equivalent</li><li>
Strong operations and service skills.</li><li>
Demonstrated ability to lead, coach and motivate team to meet Bank objectives.</li><li>
Proven track record of sound decision-making</li><li>
Ability to actively engage in conversations with clients and customers</li><li>
Ability to present oneself as well as the company in a professional manner</li><li>
Excellent verbal and written communication skills</li><li>
Thorough knowledge of industry and regulatory compliance practices</li><li>
Proficient in the use of a personal computer, business software, and banking software</li><li>
Ability to complete tasks with accuracy</li><li>
Ability to multitask, prioritize, and manage time effectively</li></ul><p>
Cogent Bank is an Equal Opportunity Employer</p></div>

Client Service Manager

McConkey Insurance & Benefits

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Business Insurance Client Service Manager

Gallagher

<div><b>Introduction</b><br>
<div>
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they&rsquo;re free to grow, lead, and innovate. You&rsquo;ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you&rsquo;re not just improving clients' risk profiles, you&rsquo;re building trust. You&rsquo;ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you&rsquo;re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.</div><div><br>
</div><br>
<b>Overview</b><div><br>
At Gallagher, we&rsquo;re looking for an Associate Client Service Manager to join our Commercial team. In this role, you&rsquo;ll lead efforts to deliver exceptional service and solutions to our clients. You&rsquo;ll work closely with your team and clients to build strong relationships, solve challenges, and ensure every interaction adds value. This is your opportunity to grow your career while making a meaningful impact.</div><div></div><div><br>
You&rsquo;ll take the lead in managing client relationships and ensuring their needs are met. From guiding the renewal process to mentoring team members, you&rsquo;ll play a key role in delivering high-quality solutions. You&rsquo;ll also help secure existing business, explore opportunities for additional services, and ensure compliance with industry standards.</div><br>
<br>
<b>How you'll make an impact</b><div><br>
Here&rsquo;s what you&rsquo;ll do:</div><ul><li>
Manage the renewal process by compiling information, analyzing needs, and delivering tailored solutions to ensuring proper coverage</li><li>
Build and maintain strong relationships with clients through timely responses and strong customer service</li><li>
Support your team in addressing client risk management needs through consultative conversations and personalized strategies.</li><li>
Conduct regular audits to ensure compliance with regulations and maintain high service standards.</li><li>
Maintain accurate and up-to-date client and policy data using Gallagher&rsquo;s systems and performing audits</li><li>
Use Gallagher&rsquo;s technology to enhance productivity, streamline processes, and deliver quality results.</li><li>
Mentor junior team members by providing transparent feedback, encouraging continuous learning, and fostering professional growth.</li><li>
Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.</li></ul>
<br>
<b>About You</b><div><br>
Here&rsquo;s what you&rsquo;ll bring to the role:</div><ul><li>
Bachelor's degree with minimum 1+ years client service and/or claims management experience OR- High School degree/GED with a minimum of 3+ years client service and/or claims management experience</li><li>
A Property and Casualty Insurance License.</li><li>
Proficiency in Microsoft Office.</li><li>
A desire to build relationships and deliver results.</li><li>
Adaptability and resilience in managing shifting priorities.</li><li>
A collaborative mindset to work with teams across Gallagher.</li></ul><div>
#LI-ES3</div><div>
ID: 2026-51641</div><br>
<div></div>
<br>
<b>Compensation and benefits</b><p><br>
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
</p><p>Below are the <b>minimum core benefits</b> you&rsquo;ll get, depending on your job level these benefits may improve:
</p><ul><li>Medical/dental/vision plans, which start from day one!</li><li>
Life and accident insurance</li><li>
401(K) and Roth options</li><li>
Tax-advantaged accounts (HSA, FSA)</li><li>
Educational expense reimbursement</li><li>
Paid parental leave</li></ul><div><b>
Other benefits include:</b></div><ul><li>
Digital mental health services (Talkspace)</li><li>
Flexible work hours (availability varies by office and job function)</li><li>
Training programs</li><li>
Gallagher Thrive program &ndash; elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing</li><li>
Charitable matching gift program</li><li>
And more...</li></ul><div><i>
**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.</i></div><div></div><div><b><br>
We value inclusion and diversity</b></div><p>
Click Here to review our U.S. Eligibility Requirements</p><p>
Inclusion and diversity (I&amp;D) is a core part of our business, and it&rsquo;s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
</p><p>Gallagher embraces our employees&rsquo; diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.</p><p>
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as &ldquo;protected characteristics&rdquo;) by applicable federal, state, or local laws.
</p><p>Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.</p></div>

Associate Client Manager

Careers Inc

<p>We are looking for a highly motivated Call Center Manager to oversee the full client lifecycle, ensuring rigorous gathering of case requirements, timely communication, and outstanding customer satisfaction. This role involves managing a client service team, implementing retention strategies, and collaborating with various departments to deliver a seamless, high-quality experience for our clients.</p><p><b>RESPONSIBILITIES:</b></p><ul><li>Recruit, train, and manage a client service team to ensure efficient, high-quality client interactions.</li><li>Develop and maintain processes to accurately and thoroughly collect case details, documentation, and any relevant information from new and existing clients.</li><li>Proactively design and implement programs to maintain strong client relationships, address concerns, and minimize client attrition.</li><li>Serve as the primary point of contact for clients, ensuring prompt and transparent updates regarding their cases.</li><li>Work closely with intake, litigation, and marketing teams to streamline handoffs and maintain accurate data flow.</li><li>Track and analyze key performance indicators (KPIs) to ensure team productivity, call quality, and patient satisfaction goals are met.</li><li>Leverage CRM tools (Salesforce preferred) to document client interactions, organize case details, and generate performance reports.</li><li>Supervise, motivate, and train call center agents to ensure they meet performance standards and provide exceptional service.</li></ul><p><b>REQUIERIMENTS: </b></p><ul><li>Bachelor&rsquo;s degree in Business, Management, or related field (or equivalent work experience).</li><li>Minimum of 3+ years of experience in a client-facing or call center environment, with proven leadership responsibilities.</li><li>Experience in the legal industry is a plus but not mandatory.</li><li>Willing to work a 1:00PM-10:00PM schedule. On-site</li><li>Complete fluency in English (verbal and written).</li><li>Proficiency in CRM software (Salesforce preferred) for client and case tracking.</li><li>Solid knowledge of MS Office (Word, Excel, PowerPoint) for daily administrative tasks and data analysis. Familiarity with VoIP phone systems is advantageous.</li><li>Excellent communication, interpersonal, and leadership skills.</li><li>Strong problem-solving abilities and attention to detail.</li><li>Ability to thrive in a fast-paced environment while maintaining high service standards.</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Call Center Manager

BSI Corporate Benefits

<div><p>At BSI, we are dedicated to providing exceptional service to our clients. As a rapidly growing firm, we pride ourselves on advocating for our clients on both a human and financial level. Our team is expanding, and we are looking for a passionate and dedicated Account Manager to join us on this exciting journey.</p><p>
</p><p><b>Award-Winning Culture, Expertise, and Service Excellence</b></p><ul><li>
Inc. Best in Business - (2022)</li><li>
The Chamber Business of the Year - (2022)</li><li>
Lehigh Valley Community Service Award PICPALifepath - (2020)</li><li>
Inc. Best Workplaces - (2021 - Present)</li><li>
Lehigh Valley Business Fastest Growing Companies - (2014 - Present)</li><li>
Who's Who in Business - (2021 - Present)</li><li>
Inc. 5000 Fastest Growing Privately Held Company - (20202021)</li><li>
Lehigh Valley Business Best Benefits Consulting Firm - (2017 - Present)</li></ul><p><b>
What You'll Do</b>
</p><p>As an Account Manager, you will play a key role in supporting BSI's strategic, large-segment clients by serving as the primary HR-level contact and trusted advisor for benefits administration and client service. Working closely with the Account Director, you will provide high-level support, problem-solving, and strategic guidance while delivering an exceptional client experience.</p><p>
Key responsibilities include:</p><ul><li><p>
Serve as the primary point of contact for HR leaders across an assigned book of business, ensuring responsive, proactive, and high-quality service</p></li><li><p>
Partner closely with the Account Director to support strategic client relationships and act as a backup when needed</p></li><li><p>
Prepare, update, and help present client-facing materials, including pre-renewal, renewal, year-end review, multi-year planning, and open enrollment presentations</p></li><li><p>
Support and help manage the strategic renewal process for assigned clients</p></li><li><p>
Lead and conduct open enrollment meetings, both in person and virtually</p></li><li><p>
Oversee day-to-day benefits administration, client communications, and delegation of service needs</p></li><li><p>
Conduct educational and wellness-related meetings for clients and their employees</p></li><li><p>
Gather and compile client data to support RFPs and new business initiatives</p></li><li><p>
Manage carrier setup, EDI file feeds, and monitor carrier discrepancy reports</p></li><li><p>
Review and reconcile client billing statements</p></li><li><p>
Serve as the point person for client compliance activities, including 5500 filings, 1095 reporting, Medicare Part D, PCORI, and other regulatory requirements</p></li><li><p>
Track compliance timelines, deadlines, and required notifications while staying current on regulatory changes</p></li><li><p>
Support the mentoring and training of Client Service Coordinators, when applicable</p></li><li><p>
Participate in new business presentations as needed</p></li><li><p>
Collaborate with internal teams and support other departments or special projects as required</p></li><li><p>
Travel to client locations to support meetings and on-site needs, including occasional overnight travel</p></li></ul><p>
</p><p><b>What You Need to Thrive in This Role</b></p><ul><li><p>
Bachelor's degree in Business, Communications, or a related field</p></li><li><p>
2&ndash;3 years of experience in health insurance, employee benefits, or a related industry</p></li><li><p>
Life, Accident, and Health insurance license, or the ability to obtain and maintain licensure within 6 months of employment</p></li><li><p>
Strong understanding of health insurance plans, Health Savings Accounts (HSAs), and benefits administration</p></li><li><p>
Experience reading, interpreting, and analyzing insurance carrier reports</p></li><li><p>
Excellent written and verbal communication skills, with the ability to present professionally in person, virtually, and in writing</p></li><li><p>
Exceptional active listening skills and a client-first mindset</p></li><li><p>
Strong problem-solving abilities and comfort managing multiple priorities in a fast-paced environment</p></li><li><p>
Highly organized with the ability to prioritize tasks and meet deadlines</p></li><li><p>
Proficiency in Microsoft Office and Google Workspace</p></li><li><p>
Prior experience with Salesforce or similar CRM/client tracking systems preferred (or ability to quickly become proficient)</p></li><li><p>
Ability to build rapport and maintain strong relationships with clients and carrier partners</p></li><li><p>
Willingness and ability to travel to client locations and occasionally work outside standard business hours</p></li><li>
Bilingual candidates (English/Spanish) are encouraged to apply; bilingual proficiency is a plus but not required.</li></ul><p>
</p><p><b>What We Offer You</b>
</p><p>BSI engages in an employee-first approach as part of our team-oriented and supportive culture. We offer a variety of benefits and perks, including:</p><ul><li>
Comprehensive medical, dental, and vision benefits</li><li>
Employer-paid STD, LTD, and life insurance; voluntary supplemental life and AD&amp;D insurance options provided.</li><li>
Telemedicine and employee wellness program</li><li>
401k plan with generous company match
</li><li>Profit sharing plan</li><li>
Tuition assistance and student loan repayment benefits</li><li>
Generous PTO plan and paid holidays (including your birthday!)</li><li>
Hybrid work model</li><li>
Free coffee/tea at the local coffee shop located by our office</li><li>
Healthy snacks in the office</li><li>
Summer Flex Fridays</li><li>
Fun, team-spirited work environment with company events, cultural activities, and team bonding</li></ul></div>

Account Manager - Employee Benefits

Slick Rock Tanning & Spa

<div><p>Slick Rock is a fast-growing sun, spray, and spa company with locations across Spokane, North Idaho, and Boise. We deliver exceptional client experiences through modern wellness services, consistent standards, and a culture built on accountability and growth.</p><p>
Our core values: <b>transparent, inspirational, aligned, accountable, results-oriented, and disciplined.</b></p><p><b><br>
Location:</b> In-office (Post Falls, ID)<br>
<b>Hours:</b> Monday&ndash;Friday, 7:30am&ndash;4:30pm<br>
<b>Team:</b> 4 remote agents (Philippines)<br>
<b>Compensation:</b></p><ul><li>
$21&ndash;$25/hr base</li><li>
10% incentive opportunity (quarterly)</li><li>
Uncapped commission for past-due collections + client reactivations</li><li>
Total earning potential: $50,000&ndash;$65,000+ annually</li></ul><h1 class="jobSectionHeader"><b>
About the Role</b></h1><p>
We&rsquo;re looking for a high-energy Client Support Manager to lead our remote Support Specialists and elevate the experience of every client who contacts Slick Rock. This role requires strong <b>call center leadership</b>, <b>remote team management</b>, <b>sales conversion skills</b>, and the ability to motivate and coach teams in both the U.S. and the Philippines.</p><p>
Your mission: Deliver exceptional service, drive revenue through outbound calling and re-engagement campaigns, hold the remote team accountable, and ensure every client interaction reflects Slick Rock&rsquo;s standards.</p><h1 class="jobSectionHeader"><b>
What You&rsquo;ll Do</b></h1><ul><li>
Lead, coach, and develop a team of remote Support Specialists</li><li>
Review calls, emails, and chats for quality and accuracy</li><li>
Analyze KPIs (conversion, CSAT, handle time, retention) and improve performance</li><li>
Drive outbound sales + reactivation campaigns to re-engage inactive clients</li><li>
Handle escalated client concerns with confidence and strong de-escalation</li><li>
Strengthen communication between the support team and spa locations</li><li>
Manage scheduling and coverage across all business hours</li><li>
Improve scripts, SOPs, and training materials</li><li>
Ensure CRM/POS accuracy and data integrity</li></ul><h1 class="jobSectionHeader"><b>
What You Bring</b></h1><ul><li>
2+ years call center or client support management (REQUIRED)</li><li>
1+ year managing <b>remote teams</b>, including PH-based teams (REQUIRED)</li><li>
Strong sales experience (phone-based preferred)</li><li>
Excellent de-escalation, retention, and client recovery skills</li><li>
Experience reviewing agent performance + coaching to KPI results</li><li>
Tech-comfortable (CRM, POS, Google Workspace, communication tools)</li><li>
High integrity, strong follow-through, and excellent communication</li></ul><h1 class="jobSectionHeader"><b>
Benefits &amp; Perks</b></h1><ul><li>
Performance bonuses + uncapped commissions</li><li>
PTO + health insurance</li><li>
401(k) with 3.5% company match</li><li>
Free membership + employee discounts</li><li>
Leadership development + training opportunities</li></ul></div>

Client Support Manager

Granite Hills Group

<div>
 <strong>
  About Granite Hills Group
  <br/>
  <br/>
 </strong>
 Granite Hills Group is a premier commercial landscape services provider, known for delivering dependable, high-quality results across the Southeast and Mid-Atlantic. Rooted in a people-first culture, we empower our leaders to inspire and develop their teams, driving growth and success together. As we continue to expand, we're looking for passionate, visionary leaders who want to make a lasting impact, shape our future, and help build a culture where excellence is the standard. At Granite Hills Group, we reward those who go above and beyond with many opportunities for career and income growth. If you're ready to lead, grow with us, and leave a legacy that makes a real difference, we'd love to have you join our team.
 <br/>
 <br/>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 The Account Manager is the main point of contact for our clients and assists the branch production team in obtaining high quality landscape services. The Account Manager is responsible for achieving revenue, profitability, and contract renewal goals through the delivery of outstanding service and strong client relationships while continuing to grow the branch's book of business through new sales/business development.
 <br/>
 <br/>
 <strong>
  Client Service and Retention
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Drive customer satisfaction and retention by understanding the individual needs of our customers
  </li>
  <li>
   Provide excellent service and communication in a constructive, courteous manner with a focus on problem-solving
  </li>
  <li>
   Promote high standards for customer service, safety, and company culture and core values in a positive team environment
  </li>
  <li>
   Provide organizational management, leadership and communication between client and production team in a timely fashion and work cooperatively to find delivery solutions
  </li>
  <li>
   Maintain Landscape Quality Audit process in conjunction with Production Manager to identify property maintenance needs and enhancement opportunities
  </li>
  <li>
   Create client proposals, contracts, and recommendations and estimates that are designed to meet each client's objectives are accurately and appropriately prices
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  New Business Development
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Identify new business opportunities by cultivating and maintaining business relationships with existing customers
  </li>
  <li>
   Actively prospect for potential clients and pursue new business relationships
  </li>
  <li>
   Participate in, organize, and lead networking events to foster relationships with potential and existing customers as both a leader in the industry and a representative of Granite Hills Group
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Behaviors and Motivations
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Thought Provoking: Capable of making others think deeply on a subject
  </li>
  <li>
   Innovative: Consistently introduces new ideas and demonstrates original thinking
  </li>
  <li>
   Team Player: Works well as a member of a group
  </li>
  <li>
   Enthusiastic: Shows intense and eager enjoyment and interest
  </li>
  <li>
   Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
  </li>
  <li>
   Goal-Oriented: Inspired to perform well by the completion of tasks
  </li>
  <li>
   Self-Starter: Inspired to perform without outside help
  </li>
  <li>
   Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
  </li>
  <li>
   Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  WHY APPLY FOR THE POSITION?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Earn a competitive base pay from day one.
  </li>
  <li>
   Career advancement opportunities for people with strong work ethic, great attitudes, and aptitudes.
  </li>
  <li>
   Eligibility to participate in a bonus program based on performance.
  </li>
  <li>
   401K with 4% automatically vested company match.
  </li>
  <li>
   Generous PTO
  </li>
  <li>
   Company paid holidays.
  </li>
  <li>
   Medical, dental, vision and life insurance coverage options are available.
  </li>
  <li>
   Room for growth.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  EQUAL OPPORTUNITY STATEMENT
  <br/>
  <br/>
 </strong>
 Granite Hills Group provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity, or any other characteristics protected by federal, state, or local laws.
</div>


Account Manager - Commercial Landscaping

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