client service manager

HUB International

<div><p>In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world's largest insurance brokers, our focus provides our customers with the peace of mind that what matters most will be protected-through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of-a-kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.</p><p></p><p><b>
WHY CHOOSE HUB?</b></p><p>
Throughout our network of more than 450 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees, and provide continuous opportunities for growth and development<i>.</i> Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction</p><p></p><p>
We are the perfect fit if you:</p><ul><li>
are seeking a progressive work environment at a rapidly growing organization</li><li>
have a desire to help others protect their future</li><li>
have an entrepreneurial spirit and are challenged by the opportunity to grow the business</li><li>
are focused on learning and development to enhance your industry knowledge and expertise</li><li>
are a self-starter willing to invest time and energy to learn the technical aspects of our business</li><li>
believe in integrity and building success by developing relationships with others</li></ul><p></p><p><b>
POSITION SUMMARY:</b></p><p>
The Employee Benefits Account Management team provides critical support to clients through day-to-day program oversight, client advocacy and systems management in order to effectively manage their health and welfare programs. The Employee Benefits Client Service Manager oversees the Account Executives. This position may also assume the duties and responsibilities of an Account Executive to service a book of business with 1 or 2 clients to stay relevant with the changes that face the AE teams.</p><ul><li>
Manages a team of employee benefits service staff of Account Executives.</li><li>
Develops and executes product, service and technical training programs, assists with departmental expectations, standards, policies and procedure and periodically audits/reviews standards to provide personnel coaching or feedback for management.</li><li>
Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance. Provide appropriate feedback and identify training opportunities.</li><li>
Acts as a resource for problem escalation when the team encounters complex issues. Reaches resolutions or identifies the need to further escalate an issue and communicates appropriately with all necessary parties.</li><li>
Conducts team meetings to update members on best practices, continuing expectations, assignments and responsibilities clearly and professionally.</li><li>
Stays current on new and existing HUB resources and specialty practices, carrier updates as well as state and federal regulations. Develop and manage team implementation strategy in tandem with assigned producer and/or HUB leadership.</li><li>
Reviews and is responsible for client deliverables ensuring they meet client expectations and HUB branding and presentation standards.</li><li>
Champions communication of goals, vision, and procedures developed by the HUB leadership teams.</li><li>
Consults frequently with and is open to new ideas coming from team members.</li><li>
Conducts annual performance reviews for all direct reports and assists in annual budgeting and ongoing operational expense monitoring for all locations/departments.</li><li>
Fosters a positive and mutually supportive working environment, to provide the best possible client service and producer support.</li><li>
Develops and shares comprehensive analysis of team performance based on goals, objectives, and deadlines with HUB leadership.</li><li>
Works with regional EB Leadership Team to identify, develop and execute regional and national initiatives through project management activities and coordination of resources.</li><li>
Develops best practices for leveraging standard technology platform and tools such as Benefitpoint, Monday.com, Zywave and others.</li><li>
Actively communicates with or visits prominent EB clients on a planned periodic basis to determine level of satisfaction and/or any additional service needs.</li><li>
Assists assigned producer in developing new business opportunities and delegating to appropriate team members.</li><li>
May support a book of business with similar duties and responsibilities as service staff.<ul><li>
Works closely with Producers and other HUB personnel on all aspects of client service, marketing, and renewal while adhering to HUB&rsquo;s best practices and standard procedures.</li><li>
Acquires understanding of clients&rsquo; business and insurance objectives and critically analyzes and compares insurance plans to determine suitability.</li><li>
Establishes and maintain strong business relationships with clients and insurance carriers.</li><li>
Serve as client point of contact for day-to-day eligibility, claims, billing and benefit administration inquiries; acts as liaison between clients and insurance carriers to resolve service issues.</li></ul></li><li>
Seeks continued knowledge and stays abreast of changes in the insurance industry and other external conditions that may impact their clients. Thought leader to Account Executives; Attends industry related continuing education training and courses.</li><li>
Performs other duties and projects as assigned.</li></ul><p></p><p><b>
POSITION REQUIREMENTS:</b></p><ul><li>
College degree required</li><li>
8+ years of benefit insurance related experience (brokage preferred) or equivalent combination of education &amp; experience</li><li>
2+ years supervisory experience</li><li>
Life &amp; Health License</li></ul><p></p><p>
Knowledge / Skills / Abilities</p><ul><li>
Ability to assertively direct and supervise staff; including but not limited to responsiveness to staff needs, and personnel issues, and provide consistent/fair evaluation.</li><li>
Ability to effectively and professionally communicate orally and in writing with internal and external customers.</li><li>
Critical Thinking: Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.</li><li>
Desire to learn and grow within the insurance industry.</li><li>
Ability to respond to customer needs, solicit customer feedback to improve service, and handle difficult or emotional customer situations promptly and accurately.</li><li>
Confidence and demeanor to effectively interact with all levels within the organization.</li><li>
Ability to develop and maintain strong client relationships; work effectively with insurance and service vendors to gain cooperation in meeting clients&rsquo; needs.</li><li>
Ability to effectively work with a team and coach others in developing their skills and abilities.</li><li>
Ability to efficiently gather pertinent information and facts, analyze and solve problems timely and thoroughly.</li><li>
Problem Solving: Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.</li><li>
Ability to prioritize and organize multiple tasks and responsibilities to complete assignments on time and with optimal accuracy.</li><li>
Computer skills: proficiency with Microsoft Office Suite, Outlook and agency management systems.</li><li>
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.</li></ul><p></p><p>
Salary: $140,000 - $160,000</p><p>
Are you disabled? A Veteran? We welcome ALL candidates and are proud of our wonderfully diverse employee population</p><p></p>
Department Account Management &amp; Service<p></p>
Required Experience: 7-10 years of relevant experience<p></p>
Required Travel: Up to 25%<p></p>
Required Education: High school or equivalent<p></p><p>
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.</p><p></p><p>
E-Verify Program</p><p></p><p>
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.</p></div>

Client Service Manager

Gallagher

<div><b>Introduction</b><div><br>
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.</div><div></div><div><br>
We believe that every candidate brings something special to the table, including you! So, even if you feel that you&rsquo;re close but not an exact match, we encourage you to apply.</div><br>
<br>
<b>Overview</b><div><br>
We are seeking a Client Service Manager to join our growing team who can deliver exceptional customer service! Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex?</div><div></div><div><br>
We are looking for people who are passionate about building relationships with clients, will collaborate with the sales team to achieve goals, constantly seek improvement and will demonstrate the value Gallagher can provide.</div><br>
<br>
<b>How you'll make an impact</b><br>
<ul><li>
Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in high quality and timely manner.</li><li>
Secure existing business and drive the sale of additional services and lines of coverage.</li><li>
Nurture relationships with your buyer in the client organization as well as with the day-to-day client representatives.</li><li>
Guide your team members in addressing a client&rsquo;s risk management needs through consultative conversations.</li><li>
Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development.</li><li>
Conduct periodic audits to ensure compliance standards and service levels are met.</li><li>
Maintain accurate client and policy data and documents within Gallagher systems.</li><li>
Use Gallagher's technology to improve your productivity and quality.</li></ul><h2 class="jobSectionHeader"><b>
Skills for Success:</b></h2><ul><li>
Develop professional relationships with your internal and external partners</li><li>
Utilize your resilient and adaptable mentality in the face of shifting priorities</li><li>
Eagerness to collaborate with all Gallagher teams and employees</li></ul>
<br>
<b>About You</b><br>
<ul><li>
Bachelor's degree with a minimum of 3+ years client service and/or claims management experience -OR- High School degree/GED with a minimum 8+ years client service and/or claims management experience.</li><li>
Property and Casualty Insurance License.</li><li>
Proficiency in Microsoft Office.</li></ul><div><b>
Preferred:</b>
</div><ul><li>Experience managing Agriculture accounts.</li><li>
Proficiency within Marketing with Carriers within the Insurance brokerage space.</li></ul><div><b>
Salary Range:</b></div><ul><li>
$70 - 75k annual exempt.</li></ul><div></div><div><br>
#LI-LB3</div><br>
<br>
<b>Compensation and benefits</b><p><br>
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
</p><p>Below are the <b>minimum core benefits</b> you&rsquo;ll get, depending on your job level these benefits may improve:
</p><ul><li>Medical/dental/vision plans, which start from day one!</li><li>
Life and accident insurance</li><li>
401(K) and Roth options</li><li>
Tax-advantaged accounts (HSA, FSA)</li><li>
Educational expense reimbursement</li><li>
Paid parental leave</li></ul><div><b>
Other benefits include:</b></div><ul><li>
Digital mental health services (Talkspace)</li><li>
Flexible work hours (availability varies by office and job function)</li><li>
Training programs</li><li>
Gallagher Thrive program &ndash; elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing</li><li>
Charitable matching gift program</li><li>
And more...</li></ul><div><i>
**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.</i></div><div></div><div><b><br>
We value inclusion and diversity</b></div><p>
Click Here to review our U.S. Eligibility Requirements</p><p>
Inclusion and diversity (I&amp;D) is a core part of our business, and it&rsquo;s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
</p><p>Gallagher embraces our employees&rsquo; diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.</p><p>
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as &ldquo;protected characteristics&rdquo;) by applicable federal, state, or local laws.
</p><p>Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.</p></div>

Standard Chartered

<div>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 This role is to assist assigned RMs to achieve financial targets by providing strong support to them and to provide excellent customer service to private banking clients. It also involves actively participating in the prevention of money laundering and fraud by strict adherence and close diligence to the Bank&rsquo;s policies and procedures and the regulations.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Strategy
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   To help expand the private banking business by supporting RMs whilst maintaining effective oversight of the costs, risks, and the control environment
  </li>
  <li>
   Drive profitable growth by servicing long-term relationships with HNW clients
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Business
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide professional, accurate and timely support to Relationship Managers
  </li>
  <li>
   Handling of Relationship Manager&rsquo;s Client calls and dealing with Clients in a professional manner
  </li>
  <li>
   Produce high quality correspondence to clients and resolve client enquiries
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Processes
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Adhere and be diligent to the Bank&rsquo;s policies and procedures and the regulations as part of the Bank&rsquo;s fight against money laundering and fraud
  </li>
  <li>
   Work with RMs to aid them in account opening and submitting documentation to the middle office
  </li>
  <li>
   Assist with the preparation of Client Due Diligence (CDD) reviews. Preparing them to be submitted a minimum of 30 days prior to the due date and follow up of issues raised as required by RM.
  </li>
  <li>
   Liaising with other SCB entities to open and manage accounts booked in other Bank Centres
  </li>
  <li>
   Proactively respond to client and RM investigations by phone, fax or e-mail
  </li>
  <li>
   To provide an accurate account of all clients contact in the Bank&rsquo;s systems&rsquo; Client Contact reports
  </li>
  <li>
   Provide assistance with booking Investment business trips
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Risk Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Timely completion of credit applications
  </li>
  <li>
   Constantly challenge processes and procedures with a view to streamlining and simplifying, to reduce waste and improve service offered to internal and external clients
  </li>
  <li>
   Promptly handle Client complaints, including resolution with service levels and accurate input onto the Complaints Database
  </li>
  <li>
   Ownership of taking Client&rsquo;s transactional requests, ensuring they are booked in the Bank&rsquo;s system, with all necessary documents and checks completed
  </li>
  <li>
   Actively keep up to date with existing and new SCB Private Bank products and attend all in house training
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Governance
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Act as TL delegate
  </li>
  <li>
   Work with RMs to aid them in account opening and submitting documentation to the middle office
  </li>
  <li>
   Assist with the preparation of Client Due Diligence (CDD) reviews.
  </li>
  <li>
   Timely completion of credit applications
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Regulatory &amp; Business Conduct
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Display exemplary conduct and live by the Group&rsquo;s Values and Code of Conduct.
  </li>
  <li>
   Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  </li>
  <li>
   Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key stakeholders
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   External clients
  </li>
  <li>
   Relationship Managers
  </li>
  <li>
   Client Service Officers
  </li>
  <li>
   Compliance
  </li>
  <li>
   Operations
  </li>
  <li>
   Risk
  </li>
  <li>
   Client onboarding Team
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Other Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Embed Here for good and the Group&rsquo;s brand and values.
  </li>
  <li>
   Actively work with respective stakeholders to review current process gaps and address them as a team
  </li>
  <li>
   Need to actively mentor and train junior members of the CSM team
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Product and Process
  </li>
  <li>
   Risk Based Approach
  </li>
  <li>
   Market and counterparties
  </li>
  <li>
   IT and systems
  </li>
  <li>
   Laws and regulations
  </li>
  <li>
   Policies, procedures, and relevant workflows
  </li>
  <li>
   Communication and presentation
  </li>
  <li>
   Credit, Liquidity, Market Risk
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Years of Private Banking experience, preferably in a Client Service role
  </li>
  <li>
   Solid knowledge of banking practices and associated regulatory requirements
  </li>
  <li>
   Strong verbal and written communication skills
  </li>
  <li>
   Willingness to speak/correspond to clients on a daily basis
  </li>
  <li>
   Works well within a team of RMs and Client Service Officers
  </li>
  <li>
   Eagerness to help others within the Client Service team
  </li>
  <li>
   Ability to work with support functions such as Compliance, Client onboarding Team, Business Risk Management and Operations and focus on working as one bank rather than individual units
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Standard Chartered
  <br/>
  <br/>
 </strong>
 We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
 <br/>
 <br/>
 Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
 <br/>
 <br/>
 <strong>
  Together We
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  </li>
  <li>
   Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  </li>
  <li>
   Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <strong>
  In line with our Fair Pay Charter,
 </strong>
 we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
 <br/>
 <br/>
 <ul>
  <li>
   Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  </li>
  <li>
   Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  </li>
  <li>
   Flexible working options based around home and office locations, with flexible working patterns.
  </li>
  <li>
   Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  </li>
  <li>
   A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  </li>
  <li>
   Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
  </li>
 </ul>
</div>


Sr. Client Service Manager

Standard Chartered Bank

<div><div><div><div><div><div><div><div><p>Job ID: 39333
 </p><p>Location: Dubai, AE
 </p><p>Area of interest: Private Banking &amp; Wealth Management
 </p><p>Job type: Regular Employee
 </p><p>Work style: Office Working
 </p><p>Opening date: 15 Sept 2025
</p></div>
</div></div></div></div></div></div><p></p><div><div><div><div><div><div><div><div><b>Job Summary</b></div>
</div><div><div>
This role is to assist assigned RMs to achieve financial targets by providing strong support to them and to provide excellent customer service to private banking clients. It also involves actively participating in the prevention of money laundering and fraud by strict adherence and close diligence to the Bank&rsquo;s policies and procedures and the regulations.</div></div></div><div><div><div><b>
Key Responsibilities</b></div>
</div><div><div><b>
Strategy</b><br>
<ul><li>To help expand the private banking business by supporting RMs whilst maintaining effective oversight of the costs, risks, and the control environment</li><li>Drive profitable growth by servicing long-term relationships with HNW clients</li></ul></div>
<div><b>
Business</b><br>
<ul><li>Provide professional, accurate and timely support to Relationship Managers</li><li>Handling of Relationship Manager&rsquo;s Client calls and dealing with Clients in a professional manner</li><li>Produce high quality correspondence to clients and resolve client enquiries</li></ul></div>
<div><b>
Processes</b><br>
<ul><li>Adhere and be diligent to the Bank&rsquo;s policies and procedures and the regulations as part of the Bank&rsquo;s fight against money laundering and fraud</li><li>Work with RMs to aid them in account opening and submitting documentation to the middle office</li><li>Assist with the preparation of Client Due Diligence (CDD) reviews. Preparing them to be submitted a minimum of 30 days prior to the due date and follow up of issues raised as required by RM.</li><li>Liaising with other SCB entities to open and manage accounts booked in other Bank Centres</li><li>Proactively respond to client and RM investigations by phone, fax or e-mail</li><li>To provide an accurate account of all clients contact in the Bank&rsquo;s systems&rsquo; Client Contact reports</li><li>Provide assistance with booking Investment business trips</li></ul></div>
<div><b>
Risk Management</b><br>
<ul><li>Timely completion of credit applications</li><li>Constantly challenge processes and procedures with a view to streamlining and simplifying, to reduce waste and improve service offered to internal and external clients</li><li>Promptly handle Client complaints, including resolution with service levels and accurate input onto the Complaints Database</li><li>Ownership of taking Client&rsquo;s transactional requests, ensuring they are booked in the Bank&rsquo;s system, with all necessary documents and checks completed</li><li>Actively keep up to date with existing and new SCB Private Bank products and attend all in house training</li></ul></div></div></div><div></div><div><div>
</div><div><div><b>
Governance</b><br>
<ul><li>Act as TL delegate</li><li>Work with RMs to aid them in account opening and submitting documentation to the middle office</li><li>Assist with the preparation of Client Due Diligence (CDD) reviews.</li><li>Timely completion of credit applications</li></ul></div>
<div><b>
Regulatory &amp; Business Conduct</b><br>
<ul><li>Display exemplary conduct and live by the Group&rsquo;s Values and Code of Conduct.</li><li>Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</li><li>Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</li></ul></div>
<div><b>
Key stakeholders</b><br>
<ul><li>External clients</li><li>Relationship Managers</li><li>Client Service Officers</li><li>Compliance</li><li>Operations</li><li>Risk</li><li>Client onboarding Team</li></ul></div>
<div><b>
Other Responsibilities</b><br>
<ul><li>Embed Here for good and the Group&rsquo;s brand and values.</li><li>Actively work with respective stakeholders to review current process gaps and address them as a team</li><li>Need to actively mentor and train junior members of the CSM team</li></ul></div></div></div><div><div><div><b>
Skills and Experience</b></div>
</div><div><ul><li>Product and Process</li><li>Risk Based Approach</li><li>Market and counterparties</li><li>IT and systems</li><li>Laws and regulations</li><li>Policies, procedures, and relevant workflows</li><li>Communication and presentation</li><li>Credit, Liquidity, Market Risk</li></ul></div></div><div><div><div><b>
Qualifications</b></div>
</div><div><ul><li>Years of Private Banking experience, preferably in a Client Service role</li><li>Solid knowledge of banking practices and associated regulatory requirements</li><li>Strong verbal and written communication skills</li><li>Willingness to speak/correspond to clients on a daily basis</li><li>Works well within a team of RMs and Client Service Officers</li><li>Eagerness to help others within the Client Service team</li><li>Ability to work with support functions such as Compliance, Client onboarding Team, Business Risk Management and Operations and focus on working as one bank rather than individual units</li></ul></div></div><div><div><div><b>
About Standard Chartered</b></div>
</div><div><div>
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</div>
<div>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</div>
<div>Together we:</div>
<ul><li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul></div></div><div><div><div><b>What we offer</b></div>
</div><div><div><b>
In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</div>
<ul><li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul></div></div></div>
</div></div></div></div><div><div><p>www.sc.com/careers</p></div></div></div><div></div>

Siemens

<div><div><div><div><div><div><b>Job ID
</b></div><div>481506
</div></div><div><div><b>Posted since
</b></div><div>15-Oct-2025
</div></div><div><div><b>Organization
</b></div><div>Smart Infrastructure
</div></div><div><div><b>Field of work
</b></div><div>Customer Services
</div></div><div><div><b>Company
</b></div><div>Siemens Industry, Inc.
</div></div><div><div><b>Experience level
</b></div><div>Early Professional
</div></div><div><div><b>Job type
</b></div><div>Full-time
</div></div><div><div><b>Work mode
</b></div><div>Hybrid (Remote/Office)
</div></div><div><div><b>Employment type
</b></div><div>Permanent
</div></div><div><div><b>Location(s)
</b></div><div><ul><li>Cypress - California - United States of America
</li></ul></div></div></div></div></div><div><div><div><div><div><div><p>Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That&rsquo;s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?</p><p>
Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn&rsquo;t just about improving buildings; it&rsquo;s about creating perfect places that improve people&rsquo;s lives.</p><p><b>
Transform the everyday with us</b><b>!</b></p><p></p><p><br>
Our <b>Client Service Managers</b> manage a portfolio of service agreements (through delivery) and are responsible for profit and loss of these agreements. As a Client Service Manager, ensuring the financial performance of our service agreements and customer satisfaction are critical to our success. You&rsquo;ll be working directly with the customer to develop trusted-advisor relationships and recommend services and solutions.</p><p></p><p><b><br>
As a </b><b>Client Service Manager, </b><b>you will:</b></p><ul><li>
Manage assigned service agreement accounts, driving to a financial target and outstanding customer satisfaction and retention</li></ul><ul><li>
Balance time between on-site customer interactions and back-office responsibilities</li></ul><ul><li>
Develop account strategies to achieve the customer&rsquo;s business goals, leveraging the company&rsquo;s entire service and product portfolio</li></ul><ul><li>
Develop service delivery plans with the customer to provide service agreement scope of work</li></ul><ul><li>
Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations</li></ul><ul><li>
Participate in the development of a master schedule to deliver service for all customers in the service area and lead quality assurance activities that will support service agreement renewals</li></ul><ul><li>
Maintain excellent organizational and interpersonal skills</li></ul><p></p><p><b><br>
You will make an impact with these qualifications:</b></p><p>
Basic Qualifications:</p><ul><li>
High school diploma or state-recognized GED</li></ul><ul><li>
On-the-job experience working within:</li></ul><ul><li>
The Building Technology industry</li></ul><ul><li>
Engineering HVAC or Building Automation, Fire Alarm, or Security systems</li></ul><ul><li>
(Fire specific)NICET Level 1 certification required</li></ul><ul><li>
Experience with Microsoft Office and business software systems</li></ul><ul><li>
Must be 21 years of age and possess a valid driver's license with limited violations</li></ul><ul><li>
Legally authorized to work in the United States on a continual and permanent basis without company sponsorship</li></ul><p>
Preferred Qualifications:</p><ul><li>
(Automation specific)Demonstrated experience in demand side energy services or Certified Energy Manager preferred</li></ul><ul><li>
(Fire specific)NICET Level II preferred</li></ul><ul><li>
(Security specific) Physical Security Professional ASIS certification preferred</li></ul><ul><li>
Associate degree from a two-year/technical college or bachelor's degree</li></ul><ul><li>
Demonstrated experience in the building technology industry</li></ul><p></p><p><b><br>
Ready to create your own journey?</b> Join us today.</p><p></p><p><b><br>
About Siemens:</b></p><p>
We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.</p><p></p><p><b><br>
Our Commitment to Equity and Inclusion in our Diverse Global Workforce</b></p><p>
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.</p><p></p><div><b><br>
Curious to see what our Client Service Managers do everyday?</b></div></div>
https://youtu.be/cjRbX0-qkfY?si=05etx7XQLqCBT5Qa<br>
</div></div><div></div><div><div><br>
<b>You&rsquo;ll Benefit From</b><br>
Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html<br>
The pay range for this position is $55,264 - $94,738 annually with a target incentive of 5% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.<br>
<div></div>
</div></div><div><div><div><p><b>Equal Employment Opportunity Statement</b><br>
Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.</p><p><br>
<b>
EEO is the Law</b><br>
Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.</p><p><b><br>
Reasonable Accommodations</b><br>
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form. If you&rsquo;re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.</p><p><b><br>
Pay Transparency</b><br>
Siemens follows Pay Transparency laws.</p><p><br>
<b>
California Privacy Notice</b><br>
California residents have the right to receive additional notices about their personal information. To learn more, click here.</p><div></div><b><br>
Criminal History</b><br>
Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.</div></div></div></div></div></div></div><p></p>

Building Automation Client Service Manager

JPMorganChase

<div><b>JOB DESCRIPTION</b><p><br>
Are you passionate about delivering exceptional client experiences and building lasting relationships? Join J.P. Morgan&rsquo;s Wholesale Payments team as a Client Service Account Manager (Associate) and become part of a dynamic, market-leading organization recognized for its commitment to innovation and excellence.
</p><p>As a Client Service Account Manager (Associate) within J.P. Morgan Wholesale Payments team, you will maintain and enhance best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service &amp; operating issues and opportunities.</p><p><b>
Job responsibilities</b></p><ul><li>
Develops, maintains and broadens partnerships with Clients; understands Clients&rsquo; business to predict their needs and provide appropriate solutions</li><li>
Becomes the Clients&rsquo; trusted adviser</li><li>
Assists in developing and executing strategic Client plans</li><li>
Promotes use of self-service tools to reduce number of Client enquiries</li><li>
Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities</li><li>
Promotes sharing of experience and best practice across the Service team</li><li>
Participates in and support TS initiatives</li><li>
Identifies opportunities for product development and enhancement</li><li>
Develops internal partnerships (e.g. Sales, Operations, Product, Technology)</li><li>
Identifies and escalate potential risk associated with Client activities</li><li>
Records all Client interactions (e.g. calls, meetings, issues, proactive communications)</li></ul><p><b>
Required qualifications, capabilities, and skills</b></p><ul><li>
Excellent verbal and written communication skills
</li><li>Fluent Turkish and English</li><li>
Ability to work effectively under pressure whilst maintaining a professional manner</li><li>
Dual-ability to work effectively as both a team player and alone</li><li>
Demonstration of cultural sensitivity and awareness</li><li>
Proven negotiation skills</li><li>
Strong organisational skills; ability to manage multiple priorities whilst meeting deadlines</li><li>
Ability to develop and mobilise internal networks and resources</li><li>
Ability to effectively use and manage multiple systems</li><li>
Client service and portfolio management experience</li></ul><p><b>
Preferred qualifications, capabilities, and skills</b></p><ul><li>
Knowledge and understanding of Payments products, processes and risk policies is nice to have
</li></ul><p></p><b>ABOUT US</b><br>
<br>
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world&rsquo;s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.<br>
<div>
<div>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.<br>
</div></div><br>
<br>
<b>ABOUT THE TEAM</b><br>
<br>
J.P. Morgan&rsquo;s Commercial &amp; Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial &amp; Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.</div>

Client Service Account Manager (Associate)

PT Ecological Service Pvt Ltd

<p><b>JOB DESCRIPTION OF SERVICE MANAGER</b></p><p>&middot; Build and sustain client relationship to ensure complete client satisfaction.</p><p>&middot; Collaborate with the sales team to create new products.</p><p>&middot; Manage dispatch procedure to ensure high level of client satisfaction and proficient and effective communications with field staff resources.</p><p>&middot; Directly responsible for all field work, installation, commissioning, and other part of work. Travelling as and when required.</p><p>&middot; Maintaining clients service logs and internal service record in a timely manner.</p><p>&middot; Provides clients with regular reports &amp; feedback on their service requests. Develop &amp; maintain relations with clients.</p><p>&middot; Collaborating with technical staff to create strategic plans to deliver services. Assign task to engineers.</p><p>&middot; Coordinating with Regional head &amp; Branch Manager as required and responsible for hiring and termination of service engineer, conducting performance review of Service Engineer&rsquo;s.</p><p>&middot; Initiate technical productivity improvements through field supervision and ensure quality of work to the company&rsquo;s standards.</p><p>&middot; Estimation of service repair and replacements.</p><p>&middot; Ordering and managing repair parts cycle times.</p><p>&middot; Promote and accountable for all aspects of Safety and Risk management, including proper notice to proceed, signed contracts, contract change orders.</p><p>&middot; Attending workshops, seminars and product training regularly.</p><p>&middot; Supervise, train, and mentor field support specialists or technicians.</p><p>&middot; &#61623; Plan, schedule, and assign field tasks based on customer needs and technician availability.</p><p>&middot; &#61623; Monitor field service activities to ensure adherence to service level agreements (SLAs).</p><p>&middot; &#61623; Develop and implement standard operating procedures for field operations.</p><p>&middot; &#61623; Coordinate with logistics and supply chain teams to ensure timely availability of tools and parts.</p><p>&middot; &#61623; Act as an escalation point for customer issues not resolved at the specialist level.</p><p>&middot; &#61623; Ensure high levels of customer satisfaction through effective service delivery.</p><p>&middot; &#61623; Collaborate with account managers or sales teams to understand client expectations and needs.</p><p>&middot; &#61623; Stay current on product knowledge and support procedures.</p><p>&middot; &#61623; Guide the team on troubleshooting, maintenance, and system upgrades.</p><p>&middot; &#61623; Support complex or high-priority technical cases when necessary.</p><p>&middot; <b>SKILLS</b></p><p>&middot; Problem-solving</p><p>&middot; Customer service</p><p>&middot; Time management</p><p>&middot; Leadership</p><p>&middot; Good knowledge of electronics circuit repair, tracing, schematic reading, and electronics instruments can be used well.</p><p>&middot; Technical Knowledge</p><p>&middot; Project Management</p><p>&middot; Team Management</p><p>&middot; Task delegation</p><p>&middot; Decision Making</p><p>&middot; <b>Requirements</b>-</p><p>&middot; Bachelor's degree in Electronics/Electrical/Instrumention Engineering</p><p>&middot; 10+ years of experience in environmental services or sustainability roles</p><p>&middot; - Strong leadership, project management, and communication skills</p><p>Job Type: Full-time</p><p>Pay: &#8377;30,000.00 - &#8377;50,000.00 per month</p><p>Benefits:</p><ul><li>Cell phone reimbursement</li><li>Health insurance</li><li>Paid sick time</li><li>Paid time off</li><li>Provident Fund</li></ul><p>Work Location: In person</p>

Service Manager

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