client service manager

Deutsche Bank

<div>
 <strong>
  Position Overview
  <br/>
  <br/>
 </strong>
 <strong>
  Job Title:
 </strong>
 <strong>
  Customer Implementation and Service Manager
  <br/>
  <br/>
 </strong>
 <strong>
  Corporate Title: Associate
  <br/>
  <br/>
 </strong>
 <strong>
  Location: Istanbul
  <br/>
  <br/>
 </strong>
 <strong>
  Overview [Business/Role Specific Description]
  <br/>
  <br/>
 </strong>
 This is a client facing job. The Customer Service Manager is responsible to ensure an excellent service to our most important clients by proactively visiting, monitoring and improving the service levels, building a good understanding of the client&rsquo;s business as a basis for consultancy on new business and prioritizing issues in day to day business, acting as a sparring partner for internal (e.g. Sales, Implementation, Relationship Management) and external counterparts.
 <br/>
 <br/>
 To fulfil the role being the client&rsquo;s advocate within the global Relationship &amp; Transaction Management organization, the Customer Service Manager will act upon client inquiries or escalations, to resolve them by taking ownership and revert with a final response. Taking care of client satisfaction so that it is easy to do business with DB and our service is the reason to continue banking with DB.
 <br/>
 <br/>
 <strong>
  Your Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Reports to the Head of Implementation and Service for Turkey
  </li>
  <li>
   Support the Account Opening and Know Your Client (&ldquo;KYC&rdquo;) process, in coordination with other Client Relationship Managers where required, with focus on outreach for New Client Adoption documentation.
  </li>
  <li>
   Management and serving to a portfolio of clients &ndash; predominantly subsidiaries of multinational global brand name clients operating in the country, providing a dynamic, sensitive &amp; professional contact point and coordinator for all their strategic and day-to-day banking and service needs.
  </li>
  <li>
   Receive customer inquiries &amp; investigations related with customer transactions such as time deposits, receivables &amp; payables, FX deals, funds transfers, letter of guarantees, loan utilizations etc.
  </li>
  <li>
   Daily follow up of financial needs and cash flows of customers including cash, trade &amp; loan products.
  </li>
  <li>
   As the dedicated focal point and the face of Corporate Bank, receive enquiries from selected clients and respond immediately or hand over to the appropriate operational units for handling, to co-ordinate, follow up and provide status updates and final resolution to those clients.
  </li>
  <li>
   Liaise closely with global &amp; regional Implementation, Sales, Product Management and service teams in a dynamic international environment.
  </li>
  <li>
   Visit client&rsquo;s main offices to conduct client quality service reviews based on pre- agreed quality indicators to discuss client&rsquo;s service experience on a global level and to ascertain that the client expectations relative to the quality of day-to-day customer services are continuously met. Facilitate internal pre-meeting briefing sessions with all key stakeholders prior to such meetings incorporating data gathering, preparation, key strategy messages and follow up.
  </li>
  <li>
   Gain a comprehensive account overview on complex and customized solutions and provide a proactive service, e.g. provide recommendations for service and automation improvements.
  </li>
  <li>
   Create and maintain detailed service plans for client portfolio which contains detailed information for the client.
  </li>
  <li>
   Identify cross-selling opportunities and to liaise with Sales / Coverage about further follow-up Daily Operational Management.
  </li>
  <li>
   Act as knowledge owner and liaison between I&amp;S teams and Product Management for dedicated subjects.
  </li>
  <li>
   Responsible for updating standard operating procedures (formal/informal processes).
  </li>
  <li>
   Initiate, coordinate and monitor service improvements and efficiencies (i.e. inflow reduction) that benefit the client and/or the bank by actively liaising with responsible stakeholders locally or globally.
  </li>
  <li>
   Management of credit relevant topics in close connection with local Coverage i.e. Relationship Managers
  </li>
  <li>
   Responsible for complaints handling and logging.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Your Skills and Experience:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s or master&rsquo;s degree, preferably in Finance or Business Administration.
  </li>
  <li>
   Good knowledge of banking products, innovation in banking products and service.
  </li>
  <li>
   Fluent in English language (written and spoken)
  </li>
  <li>
   3+ years of experience in the banking industry and Cash Management and Trade products
  </li>
  <li>
   Good knowledge on policies and regulations
  </li>
  <li>
   Well experienced in interacting with clients.
  </li>
  <li>
   Strong client centric focus, service minded.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
 <br/>
 <br/>
 Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
 <br/>
 <br/>
 We welcome applications from all people and promote a positive, fair and inclusive work environment.
</div>


Customer Implementation and Service Manager

Maison Ellyse

<div>
 <p>
  <strong>
   Role Description
  </strong>
 </p>
 <p>
  This is a full-time, on-site role based in Dubai, United Arab Emirates, for a Client Servicing Manager. The Client Servicing Manager will ensure exceptional client satisfaction by managing client relationships, addressing inquiries, and responding effectively to their needs. Responsibilities include overseeing the delivery of services to all clients, building long-lasting relationships with clients, maintaining high levels of customer satisfaction, and facilitating communication between clients and internal teams to align on goals and expectations. The role requires proactive problem-solving, regular updates to stakeholders, and contributing to a positive customer experience.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Minimum 3-4 years proven experience in Client Services and Client Relations to build and sustain strong professional relationships.
  </li>
  <li>
   Strong focus on Customer Satisfaction and exceptional Customer Service capabilities in the PR industry.
  </li>
  <li>
   Excellent Communication skills for seamless interaction with clients and internal teams.
  </li>
  <li>
   Ability to manage client expectations and deliver solutions promptly and efficiently.
  </li>
  <li>
   Proficiency in managing multiple clients and projects simultaneously while ensuring high-quality service delivery.
  </li>
  <li>
   Previous experience in the luxury PR industry in the UAE.
  </li>
  <li>
   Strong organizational and problem-solving skills, adaptable to a fast-paced environment.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Candidates must be based in the UAE currently.
 </p>
</div>


Client Servicing Manager

The Star Sterling Limited

<p><b>Job description</b></p><p><b>Job description</b><br/><b>Who Are We?</b></p><p>Star Sterling is a back accounting office recruiting for multiple positions for our client, a UK-based firm of professional advisers.<br/>With offices in London, Birmingham, and Manchester, they provide accounting, taxation, legal and digital services to small businesses across the UK.</p><p>They are regulated by The Institute of Chartered Accountants in England and Wales (ICAEW) and The Association of Chartered Certified Accountants (ACCA).<br/>A successful candidate will be joining their growing team in Pakistan. It&rsquo;s a progressive role where a candidate will be groomed to become a Client Service Manager with their portfolio of clients shortly.</p><p><b>Job Description:</b></p><p><b>1.</b> Must have a solid understanding of double-entry, ledgers, charts of accounts, and VAT return<br/><b>2.</b> Must be able to:</p><ul><li>Record business transactions (sales, purchases &amp; expenses). Record bank transactions, including credit cards</li><li>Demonstrate solid knowledge of different VAT schemes</li><li>Demonstrate solid knowledge of period-end journals like payroll, depreciation, etc.</li><li>Perform bank reconciliations, including credit card</li><li>Perform trade receivables and payables reconciliations</li><li>Complete VAT returns, including EC sales</li><li>Complete payroll, including CIS</li><li>Develop process documentation to increase efficiency</li></ul><p><b>3.</b> Anything else required as part of the role</p><p><b>What are we looking for?</b></p><ul><li>You must have ALL the below skills to qualify for an interview.</li><li>ICAEW, ACCA qualified (not part-qualified)</li><li>Relevant bookkeeping experience of a minimum of 2-3 years in an accounting or auditing firm.</li><li>The right attitude and eagerness to learn.</li><li>Must have excellent written and verbal communication skills (English).</li><li>UK client experience is necessary.</li><li>Knowledge of Xero and QBO is necessary.</li></ul><p><b>Job Timings:</b></p><ul><li>12:00 pm to 09:00 pm (Local Time)</li></ul><p>We will love to hear from you if you believe you are suitable for the role.</p><p>Job Type: Full-time</p><p>Pay: Rs60,000.00 - Rs80,000.00 per month</p><p>Job Type: Full-time</p><p>Pay: Rs60,000.00 - Rs80,000.00 per month</p><p>Work Location: In person</p>

Bookkeeper( UK based firm)

Concentrix

Operations Manager - Contact Center - Real Estate ( Bilingual- English/ Arabic) <p>Apply Now<p>Job Title:</p>Operations Manager - Contact Center - Real Estate ( Bilingual- English/ Arabic)<p>Job Description</p>The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved. Essential Functions/Core Responsibilities <p>• Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed</p><p>• Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)</p><p>• Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements</p><p>• Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)</p><p>• Create and maximize relationships with client partners</p><p>• Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance</p><p>• Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching</p><p>• Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner</p><p>• Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement</p><p>• Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements</p><p>• Attend business reviews with the client</p><p>• Handle a team of team leaders</p> Candidate Profile <p>• Bachelor Degree in related field with more than 3 years of experience.</p><p>• Call center experience within real estate sector preferred</p><p>• Bilingual English (B2 + level ) and Arabic speaker .</p><p>• Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal</p><p>• Work well under pressure and follow through on items to completion while maintaining professional demeanor</p><p>• Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates</p><p>• Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment</p><p>• Demonstrated ability to mentor, coach and provide direction to a team of employees</p><p>• Willingness to work a flexible schedule</p> Career Framework Role <p>Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s). Is accountable for the performance and results of a team within own discipline or function. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Adapts departmental plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues and/or customers. Has accountability for results in terms of costs, strategies and employees.</p> Disclaimer <p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p><p>Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p><p>Location:</p>ARE Dubai - Property# BCB2 515, Dubai CommerCity<p>Language Requirements:</p><p>Time Type:</p><p><b>If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents</b></p>Apply Now</p>

Operations Manager - Contact Center - Real Estate ( Bilingual- English/ Arabic)

Dentsu

<div></div><div><div>Job Description:</div><div>
The role</div><div></div><div>
Based on-site at the client&rsquo;s office in Riyadh, the Transcreation Director will work closely with the local client, Tag&rsquo;s Global Head of Language and Cultural Services, Operational Heads (UK), Client Service Department (UK) and Tech (UK) to provide the management of end-to-end translation, localisation, proofreading and editorial quality assurances for it&rsquo;s multilingual digital content via Sitecore CMS and Tag&rsquo;s CAT tools.</div><div></div><div>
This includes materials for the client&rsquo;s corporate website, social media platforms and marketing campaigns. The role will help to set the standard for and ensure linguistic accuracy, cultural relevance and consistency with the client&rsquo;s branding and tone of voice, supporting their objective to expand its international visibility and investor communications.</div><div></div><div>
The role will have have strategic oversight of transcreation quality and tone and have final review of high-impact editorial content. Working closely with our agency network partner and our internal team including a Transcreation Manager (India) and a Technical Delivery Manager (TBC) the role will coordinate quarterly performance and brand alignment reviews and be responsible for monthly and quarterly reconciliation of translation costs against project scope, whilst regularly managing client expectations if any forecast project creep results in additional budget requests.</div><div></div><div>
The role will help to grow the Localization and Creative Production business and bring in new business, supporting the wider Tag business in developing service offering and providing overall strategic support. It requires someone who can think strategically, build strong relationships with the local clients, work well with colleagues across the business, establish connected, efficient ways of working, who understands how to drive a profitable business, and who has strong management skills.</div><div></div><div>
They will need to be financially numerate, project a strong presence internally and externally, ensure deliverables meet or exceed client expectations, and help develop strategic, long term solutions for the account.</div><div></div><div>
Responsibilities</div><div></div><div>
Overall Description</div><div>
On a day-to-day level you will manage, and take ownership of the team and act as the primary escalation point, including establishing any best practices to serve our client across various service offerings, whilst empowering and enabling your team to deliver superior service. The role focuses on client engagement, operational excellence, continuous improvement, and team development. This role establishes goals and success metrics that align with the overall business and client objectives while building client relationships at the operational level.</div><div></div><div>
They will support the Transcreation team by monitoring and analysing the current production workflows and systems to check that they are efficient and effective in the development of briefed content. They will develop a strategy for improvements when necessary.</div><div></div><div>
Translation/Transcreation/Language adaptation management</div><ul><li>Ensure creative excellence in projects by following set creative procedures including interpretation and consolidation of client briefs.</li><li>Brief local copywriters on content to be adapted in their local languages. Brief translators on short and long copy translation projects.</li><li>Manage and build trusting relationships with translators and copywriters to translate, adapt copy and proofread artwork.</li><li>Assess quality of the adaptations received from copywriters, with assistance from the TM as and when needed. Ensure accuracy and reliability of copy and the consistency of messaging/positioning for the brands across all media and markets.</li><li>Have understanding of AI-enabled language execution/management systems and how to decide upon the most appropriate path to completion.</li><li>Analyse files and managing translation projects on the translation portal. Liaising with the localisation team for support on file processing and translation memory management.</li><li>Liaise with internal teams to support production when needed</li></ul><div></div><div>
Project management</div><ul><li>Establishing and managing project deadlines (setting and enforcing deadlines with copywriters, translators and sometimes clients) and budgets (open job numbers, prepare estimates, send/obtain POs, billing).</li><li>Keep the client appraised of any monthly and quarterly changes to budget during ongoing briefing requests, ensuring any additional cost is client covered</li><li>Where required, accurately quote all out-of-scope requests</li><li>Ability to efficiently manage multiple projects.</li><li>Anticipate, identify and troubleshoot technological bottlenecks in workflow and/or asset management systems. Escalate issues to the Global Head as soon as they arise. Be proactive in finding proposed solutions to said problems and submit the proposed solutions to the client/client services team.</li><li>Be commercially aware and highlight any costing errors immediately to the STM. Be responsible for own billing and have/develop an understanding of financial aspect.</li><li>Ensure Best Practices are followed.</li><li>With the assistance of the STM, be responsible for the line management of Transcreation Executive(s), including responsibility for growth (training, mentoring, identifying strengths/areas of development, conducting annual reviews, etc.).</li><li>Be the first point of escalation for TEs. Ensure the STM is always aware of any issues in a timely manner.</li></ul><div></div><div>
Client management</div><ul><li>Taking briefs from clients, ensure that all information necessary to carrying out the job is obtained.</li><li>Responsible for day-to-day client relationship management.</li><li>Ensure all client/internal deliverables are met.</li><li>Investigate issues related to projects, and identify areas to prevent repeat occurrences. Escalate issues and propose solutions to the Global Head.</li><li>Building solid relationships with different clients/colleagues with the support of the STM.</li><li>Focus on extending the client&rsquo;s knowledge of Tag&rsquo;s capabilities.</li><li>Seek to identify where and how Tag could further support the client with their marketing production needs, cross-selling our existing capabilities</li><li>Manages client expectations, and proposes solutions to challenging situations</li><li>Establish high level of trust and credibility with clients</li><li>Communicate effectively and regularly with GAD and all central shared service teams</li><li>Take ownership of any strategic briefs, ensuring strategic solutions are delivered against objectives</li><li>Receive any new campaigns briefed from client, ensuring relevant internal shared service teams are made aware</li><li>Coordinate with Tag Technology and ensure the platforms that Tag use for the development of assets for the client is fully maintained</li></ul><div></div><div>
Skills and Experience required</div><div>
Education: The successful candidate will have a college/university degree.</div><div></div><div>
Experience: Minimum 8-year experience of project management/account handling within:</div><ul><li>a communications agency (ATL, BTL, TTL and/or interactive).</li><li>the marketing services department of an advertiser (client-side).</li><li>possibly a production facility or other relevant advertising industry supplier.</li><li>translation/transcreation agency.</li><li>ideally, an understanding of the investment landscape for Saudi Arabia.</li></ul><div></div><div>
Language skills</div><ul><li>Excellent written and spoken English.</li></ul><div>
&bull; Excellent knowledge of another language is essential, preferably either French, Japanese, Spanish, German or Chinese &bull; Excellent understanding of the application of translated copy to a website</div><ul><li>Have a deep passion for languages and strong semantic analysis skills.</li></ul><div></div><div>
Account management/Client servicing skills</div><ul><li>Be able to work in a fast-paced multi-cultural environment, based out of the client&rsquo;s office and without local Tag office presence.</li><li>Have a first experience working across global brands and international markets.</li><li>Fantastic client servicing skills with a strong track record of building good relationships with clients.</li><li>Strong track record of building close client relationships at a senior level.</li><li>Be comfortable/experienced working in a creative and highly pressurised environment with tight deadlines.</li><li>Be able to think through ideas and be proactive to pre-empt problems before they happen.</li><li>Be a motivated and independent worker while also being able to work as part of a tight-knit but expanding team.</li><li>Be flexible &ndash; ability to service day-to-day account requirements and take on additional tasks/accounts where necessary.</li></ul><div></div><div>
Project management skills</div><ul><li>Organised, client-oriented personality, strong time management skills and the ability to efficiently manage multiple projects simultaneously is a must.</li><li>Very detailed focused in terms of language adaptation quality control/output and working within our processes to ensure central creative/transcreation brief is respected while the needs of the local language and culture are met.</li><li>Good understanding of advertising production</li><li>Proficient across platforms such as Microsoft Word, Excel, PowerPoint, DOMO, Google Sheets. Experience using Sitecore is beneficial</li><li>Understanding of translation software and CAT tools.</li></ul><div></div><div>
Profile</div><ul><li>Passionate.</li><li>Enthusiastic team player, approachable and friendly.</li><li>Hard worker, driven and eager to progress.</li><li>Flexible, diplomatic and calm under pressure.</li><li>Extremely organized, proactive and thorough with an eye for detail</li></ul><div></div><div>
Location:</div>
Riyadh<div></div><div>
Brand:</div><div></div><div>
Time Type:</div>
Full time<div></div><div>
Contract Type:</div>
Permanent</div>

Transcreation Director

Freshbox Media

<p><b>Job location</b> &ndash; Thane</p><p><b>Experience</b>&ndash; 3- 6 years</p><p><b>Position Overview:</b><br/>We are looking for a dynamic and driven professional to manage key client accounts, build strong relationships, and deliver impactful marketing campaigns that enhance brand visibility, drive sales, and support business growth.</p><p><b>Key Responsibilities:</b></p><ul><li>Act as the primary contact for client accounts, ensuring smooth coordination and communication.</li><li>Develop and execute brand strategies and integrated marketing campaigns.</li><li>Collaborate with internal teams to align brand initiatives.</li><li>Analyze market trends, consumer insights, and campaign performance to optimize results.</li><li>Prepare reports, share key insights, and recommend improvements.</li></ul><p><b>Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree in Marketing, Business, or related field.</li><li>Proven experience in brand/account management or marketing (preferably digital).</li><li>Strong communication, strategic thinking, and relationship-building skills.</li><li>Ability to multitask in a fast-paced environment.</li><li>Proficiency in MS Office and marketing analytics tools.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: ₹35,000.00 - ₹55,000.00 per month</p><p>Benefits:</p><ul><li>Leave encashment</li><li>Paid sick time</li><li>Provident Fund</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>Pharma brand Account Manager: 2 years (Required)</li><li>Client service: 3 years (Required)</li></ul><p>Work Location: In person</p>

<div>
 <p>
  <strong>
   About tag
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  tag, part of the dentsu network, is an end-to-end omnichannel creative production powerhouse. With decades of expertise in
  <em>
   End-to-End Omnichannel Creative Production
  </em>
  , tag crafts high-quality, scalable content using intelligent, sustainable, and technology-driven solutions&mdash;ensuring big ideas resonate across channels and markets.
 </p>
 <p>
  At tag, people develop mastery in craft and production excellence, turning bold concepts into powerful brand realities at speed and scale.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The role
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Based on-site at the client&rsquo;s office in Riyadh, the Transcreation Director will work closely with the local client, Tag&rsquo;s Global Head of Language and Cultural Services, Operational Heads (UK), Client Service Department (UK) and Tech (UK) to provide the management of end-to-end translation, localisation, proofreading and editorial quality assurances for it&rsquo;s multilingual digital content via Sitecore CMS and Tag&rsquo;s CAT tools.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This includes materials for the client&rsquo;s corporate website, social media platforms and marketing campaigns. The role will help to set the standard for and ensure linguistic accuracy, cultural relevance and consistency with the client&rsquo;s branding and tone of voice, supporting their objective to expand its international visibility and investor communications.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The role will have have strategic oversight of transcreation quality and tone and have final review of high-impact editorial content. Working closely with our agency network partner and our internal team including a Transcreation Manager (India) and a Technical Delivery Manager (TBC) the role will coordinate quarterly performance and brand alignment reviews and be responsible for monthly and quarterly reconciliation of translation costs against project scope, whilst regularly managing client expectations if any forecast project creep results in additional budget requests.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The role will help to grow the Localization and Creative Production business and bring in new business, supporting the wider Tag business in developing service offering and providing overall strategic support. It requires someone who can think strategically, build strong relationships with the local clients, work well with colleagues across the business, establish connected, efficient ways of working, who understands how to drive a profitable business, and who has strong management skills.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Overall Description
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  On a day-to-day level you will manage, and take ownership of the team and act as the primary escalation point, including establishing any best practices to serve our client across various service offerings, whilst empowering and enabling your team to deliver superior service. The role focuses on client engagement, operational excellence, continuous improvement, and team development. This role establishes goals and success metrics that align with the overall business and client objectives while building client relationships at the operational level.
 </p>
 <p>
  <br/>
 </p>
 <p>
  They will support the Transcreation team by monitoring and analysing the current production workflows and systems to check that they are efficient and effective in the development of briefed content. They will develop a strategy for improvements when necessary.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Translation/Transcreation/Language adaptation management
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Ensure creative excellence in projects by following set creative procedures including interpretation and consolidation of client briefs.
  </li>
  <li>
   Brief local copywriters on content to be adapted in their local languages. Brief translators on short and long copy translation projects.
  </li>
  <li>
   Manage and build trusting relationships with translators and copywriters to translate, adapt copy and proofread artwork.
  </li>
  <li>
   Assess quality of the adaptations received from copywriters, with assistance from the TM as and when needed. Ensure accuracy and reliability of copy and the consistency of messaging/positioning for the brands across all media and markets.
  </li>
  <li>
   Have understanding of AI-enabled language execution/management systems and how to decide upon the most appropriate path to completion.
  </li>
  <li>
   Analyse files and managing translation projects on the translation portal. Liaising with the localisation team for support on file processing and translation memory management.
  </li>
  <li>
   Liaise with internal teams to support production when needed
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Project management
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Establishing and managing project deadlines (setting and enforcing deadlines with copywriters, translators and sometimes clients) and budgets (open job numbers, prepare estimates, send/obtain POs, billing).
  </li>
  <li>
   Keep the client appraised of any monthly and quarterly changes to budget during ongoing briefing requests, ensuring any additional cost is client covered
  </li>
  <li>
   Where required, accurately quote all out-of-scope requests
  </li>
  <li>
   Ability to efficiently manage multiple projects.
  </li>
  <li>
   Anticipate, identify and troubleshoot technological bottlenecks in workflow and/or asset management systems. Escalate issues to the Global Head as soon as they arise. Be proactive in finding proposed solutions to said problems and submit the proposed solutions to the client/client services team.
  </li>
  <li>
   Be commercially aware and highlight any costing errors immediately to the STM. Be responsible for own billing and have/develop an understanding of financial aspect.
  </li>
  <li>
   Ensure Best Practices are followed.
  </li>
  <li>
   With the assistance of the STM, be responsible for the line management of Transcreation Executive(s), including responsibility for growth (training, mentoring, identifying strengths/areas of development, conducting annual reviews, etc.).
  </li>
  <li>
   Be the first point of escalation for TEs. Ensure the STM is always aware of any issues in a timely manner.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Client management
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Taking briefs from clients, ensure that all information necessary to carrying out the job is obtained.
  </li>
  <li>
   Responsible for day-to-day client relationship management.
  </li>
  <li>
   Ensure all client/internal deliverables are met.
  </li>
  <li>
   Investigate issues related to projects, and identify areas to prevent repeat occurrences. Escalate issues and propose solutions to the Global Head.
  </li>
  <li>
   Building solid relationships with different clients/colleagues with the support of the STM.
  </li>
  <li>
   Focus on extending the client&rsquo;s knowledge of Tag&rsquo;s capabilities.
  </li>
  <li>
   Seek to identify where and how Tag could further support the client with their marketing production needs, cross-selling our existing capabilities
  </li>
  <li>
   Manages client expectations, and proposes solutions to challenging situations
  </li>
  <li>
   Establish high level of trust and credibility with clients
  </li>
  <li>
   Communicate effectively and regularly with GAD and all central shared service teams
  </li>
  <li>
   Take ownership of any strategic briefs, ensuring strategic solutions are delivered against objectives
  </li>
  <li>
   Receive any new campaigns briefed from client, ensuring relevant internal shared service teams are made aware
  </li>
  <li>
   Coordinate with Tag Technology and ensure the platforms that Tag use for the development of assets for the client is fully maintained
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skills and Experience required
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Education
  </strong>
  : The successful candidate will have a college/university degree.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Experience
  </strong>
  : Minimum 8-year experience of project management/account handling within:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   a communications agency (ATL, BTL, TTL and/or interactive).
  </li>
  <li>
   the marketing services department of an advertiser (client-side).
  </li>
  <li>
   possibly a production facility or other relevant advertising industry supplier.
  </li>
  <li>
   translation/transcreation agency.
  </li>
  <li>
   ideally, an understanding of the investment landscape for Saudi Arabia.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Language skills
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Excellent written and spoken English.
  </li>
  <li>
   Excellent knowledge of another language is essential, preferably either French, Japanese, Spanish, German or Chinese
  </li>
  <li>
   Excellent understanding of the application of translated copy to a website
  </li>
  <li>
   Have a deep passion for languages and strong semantic analysis skills.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Account management/Client servicing skills
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Be able to work in a fast-paced multi-cultural environment, based out of the client&rsquo;s office and without local Tag office presence.
  </li>
  <li>
   Have a first experience working across global brands and international markets.
  </li>
  <li>
   Fantastic client servicing skills with a strong track record of building good relationships with clients.
  </li>
  <li>
   Strong track record of building close client relationships at a senior level.
  </li>
  <li>
   Be comfortable/experienced working in a creative and highly pressurised environment with tight deadlines.
  </li>
  <li>
   Be able to think through ideas and be proactive to pre-empt problems before they happen.
  </li>
  <li>
   Be a motivated and independent worker while also being able to work as part of a tight-knit but expanding team.
  </li>
  <li>
   Be flexible &ndash; ability to service day-to-day account requirements and take on additional tasks/accounts where necessary.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Project management skills
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Organised, client-oriented personality, strong time management skills and the ability to efficiently manage multiple projects simultaneously is a must.
  </li>
  <li>
   Very detailed focused in terms of language adaptation quality control/output and working within our processes to ensure central creative/transcreation brief is respected while the needs of the local language and culture are met.
  </li>
  <li>
   Good understanding of advertising production
  </li>
  <li>
   Proficient across platforms such as Microsoft Word, Excel, PowerPoint, DOMO, Google Sheets. Experience using Sitecore is beneficial
  </li>
  <li>
   Understanding of translation software and CAT tools.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Profile
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Passionate.
  </li>
  <li>
   Enthusiastic team player, approachable and friendly.
  </li>
  <li>
   Hard worker, driven and eager to progress.
  </li>
  <li>
   Flexible, diplomatic and calm under pressure.
  </li>
  <li>
   Extremely organized, proactive and thorough with an eye for detail
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Additional information
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Dentsu is an equal opportunity employer. We do not discriminate based on sex, gender identity, race, colour, national origin, religion, sexual orientation, disabilities, or any other protected basis because we believe the best and brightest come from all walks of life. We aspire to foster a community in which diversity is valued in both our employees and our ideas.
 </p>
</div>


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