client service manager

Patriot Growth Insurance Services

<div><p><b>About FBinsure, A Division of Patriot Growth Insurance Services</b>: FBinsure is a leader in providing insurance and risk solutions for our clients. Our mission, through the professionalism, education, and integrity of our employees, working in an innovative and technologically superior environment, is to continually improve our products and services to meet our clients&rsquo; needs, allowing us to share our prosperity with our employees and our communities.</p>
<p><b>Position Overview</b>: The Personal Lines Client Service Manager (CSM) is responsible for providing excellent service to clients in a professional and pleasant manner. Individuals use their in-depth knowledge of company offerings to provide recommendations, explanations, and problem-solving to our clients.</p>
<p><b>Work Arrangement</b>: This is a full-time, hybrid position reporting to our office located in Middleboro, MA. Computer equipment will be provided by the company upon hire.</p>
<p><b>Professional Responsibilities</b>:</p>
<ul><li>Provide an excellent client experience to personal lines clients on all inquiries and questions, primarily via email and phone, and appointments.</li>
<li>Maintain appropriate documentation in accordance with guidelines.</li>
<li>Navigate agency management system and rating software with ease and efficiency.</li>
<li>Provide timely and accurate resolution to all billing related questions.</li>
<li>Take first reports of claims, when the claims team is unavailable.</li>
<li>Answer all policy and insurance specific questions in a positive and professional manner.</li>
<li>Achieve estimated client monthly call goals.</li>
<li>Actively attempt to upsell/round accounts to meet team goals.</li>
<li>Answer specific coverage questions that require rating.</li>
</ul>
<p><b>Qualifications and Requirements</b>:</p>
<ul><li>3 years experience preferred</li>
<li>At Least 1 year of experience in the P&amp;C insurance industry</li>
<li>High School Diploma/ GED</li>
<li>Active Massachusetts Property &amp; Casualty Insurance license (must obtain within 2 years of hire)</li>
<li>Hours 8:00 to 5:00 PM with an optional hybrid WFH rotating schedule</li>
<li>Required virtual Saturday and Thursday night rotation</li>
<li>Excellent interpersonal and communication skills (both oral and written)</li>
<li>Proficient with use of Microsoft Office Suite and products</li>
<li>A passion for being part of a team that drives our company to industry leadership</li>
<li>Ability to establish and maintain effective working relationships with both peers and clients</li>
<li>Authorized to work in the U.S. without sponsorship</li>
</ul>
<p><b>About Patriot Growth Insurance Services</b>: Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. Patriot is currently ranked as the 25th largest broker in the U.S. by Business Insurance and has been named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations in over 45 states, Patriot&rsquo;s collaborative model delivers resources and strategic support to its agencies. Patriot creates true alignment with its partner agencies, and its operating philosophy fosters enhanced career opportunities for its dedicated and professional team. We are committed to working with like-minded individuals who share our vision of creating an insurance agency focused on operational excellence and a relentless pursuit of growth.</p>
<p>Patriot offers the opportunity to be a part of a fast-growing company since its inception. We strive to create a flexible and collaborative environment for our employees, and our goal is to provide enhanced career opportunities for our dedicated and professional team.</p>
<p>In addition to a competitive salary, we provide a comprehensive health and welfare program to employees, family members and domestic partners. Employees are eligible for benefits coverage the first of the month following 30 days of employment. We offer:</p>
<ul><li>Medical, Dental, and Vision Benefits</li>
<li>Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs</li>
<li>Company paid Short-Term Disability, Long-Term Disability and Group Term Life</li>
<li>Company paid Employee Assistance Program</li>
<li>Paid Parental Leave</li>
<li>Paid holidays</li>
<li>Personalized PTO</li>
<li>401 (k)</li>
</ul>
<p><i>Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.</i></p>
<p><i>This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&amp;I Policy located on our website at </i><i>www.patriotgis.com</i><i>.</i></p></div>

Client Service Manager (Hybrid)

<div><p><b>About FBinsure, A Division of Patriot Growth Insurance Services</b>: FBinsure is a leader in providing insurance and risk solutions for our clients. Our mission, through the professionalism, education, and integrity of our employees, working in an innovative and technologically superior environment, is to continually improve our products and services to meet our clients&rsquo; needs, allowing us to share our prosperity with our employees and our communities.</p>
<p><b>Position Overview</b>: The Personal Lines Client Service Manager (CSM) is responsible for providing excellent service to clients in a professional and pleasant manner. Individuals use their in-depth knowledge of company offerings to provide recommendations, explanations, and problem-solving to our clients.</p>
<p><b>Work Arrangement</b>: This is a full-time, hybrid position reporting to our office located in Cumberland, RI.</p>
<p><b>Professional Responsibilities</b>:</p>
<ul><li>Provide an excellent client experience to personal lines clients on all inquiries and questions, primarily via email and phone, and appointments.</li>
<li>Maintain appropriate documentation in accordance with guidelines.</li>
<li>Navigate agency management system and rating software with ease and efficiency.</li>
<li>Provide timely and accurate resolution to all billing related questions.</li>
<li>Take first reports of claims, when the claims team is unavailable.</li>
<li>Answer all policy and insurance specific questions in a positive and professional manner.</li>
<li>Achieve estimated client monthly call goals.</li>
<li>Actively attempt to upsell/round accounts to meet team goals.</li>
<li>Answer specific coverage questions that require rating.</li>
</ul>
<p><b>Qualifications and Requirements</b>:</p>
<ul><li>3 years' experience preferred</li>
<li>At Least 1 year of experience in the P&amp;C insurance industry</li>
<li>High School Diploma/ GED</li>
<li>Active Massachusetts Property &amp; Casualty Insurance license (must obtain within 2 years of hire)</li>
<li>Hours 8:00 to 5:00 PM with an optional hybrid WFH rotating schedule</li>
<li>Required virtual Saturday and Thursday night rotation</li>
<li>Excellent interpersonal and communication skills (both oral and written)</li>
<li>Proficient with use of Microsoft Office Suite and products</li>
<li>A passion for being part of a team that drives our company to industry leadership</li>
<li>Ability to establish and maintain effective working relationships with both peers and clients</li>
<li>Authorized to work in the U.S. without sponsorship</li>
</ul>
<p><b>About Patriot Growth Insurance Services</b>: Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. Patriot is currently ranked as the 25th largest broker in the U.S. by Business Insurance and has been named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations in over 45 states, Patriot&rsquo;s collaborative model delivers resources and strategic support to its agencies. Patriot creates true alignment with its partner agencies, and its operating philosophy fosters enhanced career opportunities for its dedicated and professional team. We are committed to working with like-minded individuals who share our vision of creating an insurance agency focused on operational excellence and a relentless pursuit of growth.</p>
<p>Patriot offers the opportunity to be a part of a fast-growing company since its inception. We strive to create a flexible and collaborative environment for our employees, and our goal is to provide enhanced career opportunities for our dedicated and professional team.</p>
<p>In addition to a competitive salary, we provide a comprehensive health and welfare program to employees, family members and domestic partners. Employees are eligible for benefits coverage the first of the month following 30 days of employment. We offer:</p>
<ul><li>Medical, Dental, and Vision Benefits</li>
<li>Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs</li>
<li>Company paid Short-Term Disability, Long-Term Disability and Group Term Life</li>
<li>Company paid Employee Assistance Program</li>
<li>Paid Parental Leave</li>
<li>Paid holidays</li>
<li>Personalized PTO</li>
<li>401 (k)</li>
</ul>
<p><i>Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.</i></p>
<p><i>This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&amp;I Policy located on our website at </i><i>www.patriotgis.com</i><i>.</i></p></div>

Kennedy/Jenks Consultants

Founded in 1919, KJ has always looked to the future. With a talented team of professionals and a culture of continuous improvement, we deliver exceptional engineering, environmental consulting, and construction management services, with a focus on innovation and sustainability. Using advanced analytics, technology, and tools, KJ improves designs, reduces risk, and finds better ways to deliver projects from planning through construction. KJ is at the forefront of developing sustainable solutions for clients, including green infrastructure design, strategies to reduce energy use and environmental impacts, award-winning water reuse projects, and efficient construction management practices that ensure quality, safety, and on-time delivery. We are known for our dedication to industry-leading client service and tailored solutions.
<br><br>
Kennedy Jenks is seeking an experienced and collaborative Client Service Manager to join our growing team in Southern California. The Client Service Manager plays a vital role in developing client strategies, assembling client teams, and executing plans to deliver KJ’s services efficiently. Additionally, this role involves project management responsibilities, ensuring adherence to company standards and deadlines.
<br><br>
<b>Key Responsibilities:</b><br>
<ul>
<li>Achieve sales targets by leading new pursuits. Cultivate, establish, and maintain client and partner relationships.</li>
<li>Ensure successful project delivery and attainment of financial goals by optimizing operational efficiency.</li>
<li>Lead one or more client service teams, coordinate resources and activities, and connect people to projects.</li>
<li>Serve as Deputy PM or PM for various projects, working under the PM or Client Service Director, with full responsibility and accountability for scope, schedule, and budget.</li>
<li>Lead client interview presentations, proposals, and strategy formulation. Collaborate closely with the Marketing & Proposals team to deliver sales results.</li>
</ul>
<b>Qualifications:</b><br>
<ul>
<li>Bachelor’s and/or Master’s degree in Civil or Environmental Engineering, or a similar engineering field.</li>
<li>10+ years of related water/wastewater engineering consulting experience with a track record of success in business development.</li>
<li>Professional Engineer (PE) license.</li>
<li>Proficiency with Microsoft Office products and familiarity with Client Relationship Management tools.</li>
<li>Demonstrated ability to provide excellent client service.</li>
<li>Strong writing, editing, and research skills.</li>
<li>Strong analytical and problem-solving abilities.</li>
<li>Some travel within the Southern California area to project sites, for client visits/meetings, and to other Kennedy Jenks offices may be necessary.</li>
</ul>
Kennedy Jenks supports a healthy work-life balance and utilizes a hybrid model of home and office work to empower our team members to thrive and achieve their full potential.
<br>The salary range for this position is anticipated to be $150,000 to $200,000, and may vary based upon education, experience, qualifications, licensure/certifications, and geographic location.
<br><b>Benefits Summary:</b> Kennedy Jenks offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance, 401k, bonus opportunities, tuition reimbursement, professional registration support, a competitive PTO and holiday plan, and other benefits and programs.
<br><br>
#LI-Hybrid
<br><br>
Kennedy Jenks is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy and pregnancy-related conditions, sexual orientation, gender identity, national origin, age, marital status, disability, citizenship status, genetics, protected veteran status, or any other characteristics protected by applicable law.

Client Service Manager - Water/Wastewater

Founded in 1919, KJ has always looked to the future. With a talented team of professionals and a culture of continuous improvement, we deliver exceptional engineering, environmental consulting, and construction management services, with a focus on innovation and sustainability. Using advanced analytics, technology, and tools, KJ improves designs, reduces risk, and finds better ways to deliver projects from planning through construction. KJ is at the forefront of developing sustainable solutions for clients, including green infrastructure design, strategies to reduce energy use and environmental impacts, award-winning water reuse projects, and efficient construction management practices that ensure quality, safety, and on-time delivery. We are known for our dedication to industry-leading client service and tailored solutions.
<br><br>
Kennedy Jenks is seeking an experienced and collaborative Client Service Manager to join our growing team in Southern California. The Client Service Manager plays a vital role in developing client strategies, assembling client teams, and executing plans to deliver KJ’s services efficiently. Additionally, this role involves project management responsibilities, ensuring adherence to company standards and deadlines.
<br><br>
<b>Key Responsibilities:</b><br>
<ul>
<li>Achieve sales targets by leading new pursuits. Cultivate, establish, and maintain client and partner relationships.</li>
<li>Ensure successful project delivery and attainment of financial goals by optimizing operational efficiency.</li>
<li>Lead one or more client service teams, coordinate resources and activities, and connect people to projects.</li>
<li>Serve as Deputy PM or PM for various projects, working under the PM or Client Service Director, with full responsibility and accountability for scope, schedule, and budget.</li>
<li>Lead client interview presentations, proposals, and strategy formulation. Collaborate closely with the Marketing & Proposals team to deliver sales results.</li>
</ul>
<b>Qualifications:</b><br>
<ul>
<li>Bachelor’s and/or Master’s degree in Civil or Environmental Engineering, or a similar engineering field.</li>
<li>10+ years of related water/wastewater engineering consulting experience with a track record of success in business development.</li>
<li>Professional Engineer (PE) license.</li>
<li>Proficiency with Microsoft Office products and familiarity with Client Relationship Management tools.</li>
<li>Demonstrated ability to provide excellent client service.</li>
<li>Strong writing, editing, and research skills.</li>
<li>Strong analytical and problem-solving abilities.</li>
<li>Some travel within the Southern California area to project sites, for client visits/meetings, and to other Kennedy Jenks offices may be necessary.</li>
</ul>
Kennedy Jenks supports a healthy work-life balance and utilizes a hybrid model of home and office work to empower our team members to thrive and achieve their full potential.
<br>The salary range for this position is anticipated to be $135,000 to $190,000, and may vary based upon education, experience, qualifications, licensure/certifications, and geographic location.
<br>This position is eligible for performance and incentive compensation.
<br><b>Benefits Summary:</b> Kennedy Jenks offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance, 401k, bonus opportunities, tuition reimbursement, professional registration support, a competitive PTO and holiday plan, and other benefits and programs.
<br><br>
#LI-Hybrid
<br><br>
Kennedy Jenks is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy and pregnancy-related conditions, sexual orientation, gender identity, national origin, age, marital status, disability, citizenship status, genetics, protected veteran status, or any other characteristics protected by applicable law.

Standard Chartered Bank

<div><div><div><div><div><div><div><div><p>Job ID: 43570
 </p><p>Location: Dubai, AE
 </p><p>Area of interest: Retail Banking
 </p><p>Job type: Regular Employee
 </p><p>Work style: Office Working
 </p><p>Opening date: 5 Nov 2025
</p></div>
</div></div></div></div></div></div><p></p><div><div><div><div><div><div><div><div><b>Job Summary</b></div>
</div><div><p>
The CSM is required to deliver consistent and high-quality service to Private Banking clients including facilitating a smooth working relationship of Front Office teams.</p></div></div><div></div><div><div><div><b><br>
Key Responsibilities</b></div>
</div><div><ul><li>Business Controls: To comply with all applicable money laundering prevention procedures and highlight suspicious activities/behaviour of clients and staff.</li>
<li>Fully compliant with regulations and Group policies and guidelines, and be able to highlight, mitigate and protect the bank against credit, legal, documentation, repetition and other risks; to conduct business at all times in a compliance-conscious manner and alert to the potential risks of money laundering and other undesirable transactions/activity during and after client on-boarding process.</li>
<li>Provide comprehensive client support services to Team Leaders and Relationship Manager in executing a broad range of banking and investment transactions for Private Banking clients. &middot;
</li><li>Provide concise and relevant information flow and execute all client transactional and administrative needs accurately and on a timely basis (information flow and client requests might include but not be limited to exchange rate requests, referral letters).
</li><li>Handle and resolve day-to-day queries from clients, internal stakeholders on transactional activity, operations, systems, account re-balancing processes.</li>
<li>Support on the completion of sales documentation and related processes and input such information together with deal information into data capture and / or transaction processing systems.
</li><li>Assist with preparing Business Credit Application, financial review documentation and other customer correspondence as and when required.
</li></ul></div></div><div><div><div><b>Qualifications</b></div>
</div><div><div><b>
Knowledge / Skills / Experience Required:</b></div>
<ul>
<li>Private Banking experience, preferably in a Client Service role</li>
<li>Solid knowledge of banking practices and associated regulatory requirements</li>
<li>Strong verbal and written communication skills - Mandarin speaking required</li>
<li>Willingness to speak/correspond to clients on a daily basis</li>
<li>Works well within a team of RMs and Client Service Officers</li>
<li>Eagerness to help others within the Client Service team</li>
<li>Ability to work with support functions such as Compliance, Client onboarding Team, Business Risk Management and Operations and focus on working as one bank rather than individual unit</li></ul></div></div><div></div><div><div><div><b><br>
About Standard Chartered</b></div>
</div><div><div>
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</div>
<div>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</div>
<div>Together we:</div>
<ul><li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul></div></div><div><div><div><b>What we offer</b></div>
</div><div><div><b>
In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</div>
<ul><li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul></div></div></div>
</div></div></div></div><div><div><p>www.sc.com/careers</p></div></div></div><div></div>

Senior Client Service Manager, Private Bank (Mandarin speaking)

JPMorganChase

<div><b>JOB DESCRIPTION</b><p><br>
Are you passionate about delivering exceptional client experiences and building lasting relationships? Join J.P. Morgan&rsquo;s Wholesale Payments team as a Client Service Account Manager (Associate) and become part of a dynamic, market-leading organization recognized for its commitment to innovation and excellence.
</p><p>As a Client Service Account Manager (Associate) within J.P. Morgan Wholesale Payments team, you will maintain and enhance best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service &amp; operating issues and opportunities.</p><p><b>
Job responsibilities</b></p><ul><li>
Develops, maintains and broadens partnerships with Clients; understands Clients&rsquo; business to predict their needs and provide appropriate solutions</li><li>
Becomes the Clients&rsquo; trusted adviser</li><li>
Assists in developing and executing strategic Client plans</li><li>
Promotes use of self-service tools to reduce number of Client enquiries</li><li>
Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities</li><li>
Promotes sharing of experience and best practice across the Service team</li><li>
Participates in and support TS initiatives</li><li>
Identifies opportunities for product development and enhancement</li><li>
Develops internal partnerships (e.g. Sales, Operations, Product, Technology)</li><li>
Identifies and escalate potential risk associated with Client activities</li><li>
Records all Client interactions (e.g. calls, meetings, issues, proactive communications)</li></ul><p><b>
Required qualifications, capabilities, and skills</b></p><ul><li>
Excellent verbal and written communication skills
</li><li>Fluent Turkish and English</li><li>
Ability to work effectively under pressure whilst maintaining a professional manner</li><li>
Dual-ability to work effectively as both a team player and alone</li><li>
Demonstration of cultural sensitivity and awareness</li><li>
Proven negotiation skills</li><li>
Strong organisational skills; ability to manage multiple priorities whilst meeting deadlines</li><li>
Ability to develop and mobilise internal networks and resources</li><li>
Ability to effectively use and manage multiple systems</li><li>
Client service and portfolio management experience</li></ul><p><b>
Preferred qualifications, capabilities, and skills</b></p><ul><li>
Knowledge and understanding of Payments products, processes and risk policies is nice to have
</li></ul><p></p><b>ABOUT US</b><br>
<br>
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world&rsquo;s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.<br>
<div>
<div>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.<br>
</div></div><br>
<br>
<b>ABOUT THE TEAM</b><br>
<br>
J.P. Morgan&rsquo;s Commercial &amp; Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial &amp; Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.</div>

Client Service Account Manager (Associate)

Gallagher

<div><b>Introduction</b><br>
<div>
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they&rsquo;re free to grow, lead, and innovate.</div><div>
You&rsquo;ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.
</div><div>
</div><div>Here, you&rsquo;re not just improving clients' risk profiles, you&rsquo;re building trust. You&rsquo;ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.</div><div>
</div><div>
If you&rsquo;re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.</div><div><br>
</div><br>
<b>How you'll make an impact</b><div><br>
The Client Service Manager I is accountable for delivering high quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of accounts that vary in size and have relatively simple to moderately complex needs. The total revenue associated with the group of accounts is typically less than CSO revenue benchmark expectations. This role reports directly into either the Branch Client Service Director or the Branch Client Service Supervisor. This role directly contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement. Successfully and profitably manages an assigned group of accounts. Builds and solidifies relationships with existing clients by providing exceptional ongoing care. In partnership with the Production team, takes a leadership role in the renewal process, ensuring that the best possible solution is delivered to the client in a high-quality &amp; timely manner. Secures existing business and drives the sale of additional services and lines of coverage. Cultivates relationships with the buyer in the client organization as well as with day-to-day client representatives and buyers. Supports one or more Producers and/or Account Executives and is the first line of contact when the Producer or Account Executive is not available. Coordinates appropriate resources to address the client's risk management needs.</div><br>
<br>
<b>About You</b><div><br>
Required: Bachelor's degree with 0+ years client service and/or claims management experience -OR- High School degree/GED with 3+ years client service and/or claims management experience. Producer's License. Proficiency in Microsoft Office. Appropriate licensing as required.<br>
<br>
Preferred: Previous insurance knowledge and experience managing client relationships. Solid financial acumen.
<br>
<br>
Behaviors: Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills. Comfortably engages others in consultative discussion. Effectively manages/balances multiple and sometimes competing priorities. Works in a self-directed manner.</div><br>
<br>
<b>Compensation and benefits</b><p><br>
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
</p><p>Below are the <b>minimum core benefits</b> you&rsquo;ll get, depending on your job level these benefits may improve:
</p><ul><li>Medical/dental/vision plans, which start from day one!</li><li>
Life and accident insurance</li><li>
401(K) and Roth options</li><li>
Tax-advantaged accounts (HSA, FSA)</li><li>
Educational expense reimbursement</li><li>
Paid parental leave</li></ul><div><b>
Other benefits include:</b></div><ul><li>
Digital mental health services (Talkspace)</li><li>
Flexible work hours (availability varies by office and job function)</li><li>
Training programs</li><li>
Gallagher Thrive program &ndash; elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing</li><li>
Charitable matching gift program</li><li>
And more...</li></ul><div><i>
**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.</i></div><div></div><div><b><br>
We value inclusion and diversity</b></div><p>
Click Here to review our U.S. Eligibility Requirements</p><p>
Inclusion and diversity (I&amp;D) is a core part of our business, and it&rsquo;s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
</p><p>Gallagher embraces our employees&rsquo; diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.</p><p>
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as &ldquo;protected characteristics&rdquo;) by applicable federal, state, or local laws.
</p><p>Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.</p></div>

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