client service officer

Virtu Thinko

ObjectivesThe Client Service team will provide information and answers to customers in response to inquiries about all banking products and services (including electronic banking products), as well as assist clients with all specific needs. The team will receive, review, process, and complete all client requests, queries, and complaints. The client service team manages the workflow of all operational client contacts; comprehensive management for inward and outward communication, including any bottlenecks.Acting as a single entry point to clients where the team focuses on queries and the ability to on on-spot replies, managing process requests with speed and efficiency.The client services team aims to simplify workflow processes and build service quality for clients.Direct Responsibilities1. Manage internal &amp; external client inquiries&middot; Ensure all requests and activities of the team are logged in the HOBART tracking tool&middot; Monitor and ensure resolution of all internal &amp; external client requests, mainly related but not limited to payments and general inquiries.&middot; Escalate requests on a need basis to required departments in a precise/ neat manner.&middot; Manages client's daily requests: answering questions/queries/concerns, providing document requirements, statements, status updates, etc&middot; Reports incidents and participates in the resolution of incidents/complaints.&middot; Initiate and maintain an excellent client relationship and ensure satisfaction level.&middot; Understanding the client's business and collaborating on providing beneficial operational solutions to the clients.2. Manage client communication flow and knowledge banking related matters&middot; Contact client on need basis to obtain further information for all types of requests.&middot; Understand and be proficient on all BANKP Banking products&rsquo; functions and features&middot; Inform all impacted parties on any Banking products related issues on a timely and professional manner&middot; Be part of promotional activities of banking products, as necessary3. Participate in client service related projects on behalf of Client Service MEA4. Contribute to team KPIs for business sponsors and internal management on a regular basis5. Abide by department procedures and global/Regional/local SOP&rsquo;s6. Responsible for logging incidents and customers complaints as per standard procedures5. Competencies, Experiences, and SkillsEducation<ul><li>Bachelor's degree</li></ul>Prior Work Experience&middot; 1 to 2 Years of experience, preferably in the field of customer service or operations team with a desire for client facing roleSkills&middot; Comply with the procedures, work independently and work through to completion&middot; General knowledge of Banking products and services&middot; Excellent knowledge of payment and operational processes&middot; Knowledge of MS Office is required to operate swiftly on daily basis&middot; Strong communication skills to communicate with internal and external clients&middot; Team player, handling daily work pressure (tight deadlines, Quick TAT)&middot; Self-motivated to work independently with minimum dependence on others&middot; Highly developed sense of integrity and commitment to customer satisfaction<ul><li>Be flexible on working hours and working days</li><li>Fluent in English</li></ul>Other language(s) &ndash;Arabic, French, HindiJob Types: Full-time, Temporary, Contract Contract length: 4 monthsPay: BD500.000 - BD600.000 per monthLocation:<ul><li>Manama (Preferred)</li></ul>

Client Service Officer

Aptitude Migration Pty Ltd

The Front Desk Officer serves as the first point of contact for clients and visitors, ensuring a professional reception experience while supporting administrative, sales, and counseling functions. This role is key to maintaining front-desk efficiency, managing client interactions, and assisting in daily operational coordination across departments.Key Responsibilities:Client Reception &amp; Front-Desk Management<ul><li>Welcome and register all walk-in clients and visitors in the CRM/front-desk system.</li><li>Maintain a clean, organized, and brand-compliant reception area.</li><li>Handle calls, manage appointments, and ensure smooth client flow.</li><li>Supervise office support staff for front area readiness and supplies.</li><li>Track and report daily client footfall to the CSR Team Lead.</li></ul>Administrative &amp; Documentation Support<ul><li>Assist clients with form filling, scanning, and document submission.</li><li>Maintain accurate records, files, and front-desk documentation.</li><li>Ensure all assigned administrative tasks are completed and reported daily.</li></ul>Sales &amp; Marketing Assistance<ul><li>Manage active campaign leads and route them to relevant teams.</li><li>Support marketing and sales campaigns through follow-ups and coordination.</li><li>Help achieve attendee and conversion targets for events and promotions.</li></ul>Client Assistance &amp; Counseling Support<ul><li>Provide basic service information and assist with appointment scheduling.</li><li>Support counselors in client follow-ups and documentation queries.</li><li>Meet daily call targets and maintain updated client logs.</li></ul>Performance Targets &amp; KPIs<ul><li>Achieve monthly targets.</li><li>Complete assigned call targets and support overall branch performance goals.</li></ul>Professionalism &amp; Conduct<ul><li>Maintain professional grooming, punctuality, and service etiquette.</li><li>Follow company dress code and uphold reception standards.</li><li>Exhibit a positive, client-focused attitude and ethical behavior.</li></ul>Reporting &amp; Coordination<ul><li>Report daily activities, attendance, and service metrics to the CSR Team Lead.</li><li>Coordinate with BSM, counseling, and marketing teams for operational alignment.</li><li>Escalate client issues or operational concerns promptly.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Business Administration, Communications, or related field.</li><li>1&ndash;3 years of front-desk or client service experience.</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational, multitasking, and reporting abilities.</li><li>Proficient in MS Office and CRM systems.</li><li>Professional demeanor and client-oriented mindset.</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Front Desk Officer

ABANA Enterprises Group Co.

ABANA Enterprises Group is looking for a dedicated Customer Care Officer to join our team. The Customer Care Officer will be responsible for providing services to customers by responding to inquiries and following up on issues requiring attention through all communication channels. The role involves addressing ABANA's customers' needs, meeting their expectations, and ensuring overall satisfaction. Additionally, the Customer Care Officer will coordinate the activities of the Customer Care Unit to ensure that customer concerns are resolved efficiently and professionally, maintaining a high level of customer satisfaction. Duties/Core Responsibilities <ul> <li>Respond promptly to customer inquiries through various channels, including phone, email, live chat, and social media.</li> <li>Handle and resolve customer complaints with a high level of professionalism and empathy.</li> <li>Maintain accurate and detailed records of customer interactions, transactions, feedback, and complaints.</li> <li>Identify and assess customer needs to ensure a high level of satisfaction.</li> <li>Provide accurate information about products and services, and address any issues customers may encounter.</li> <li>Adhere to communication procedures, guidelines, and company policies.</li> <li>Collaborate effectively with internal departments (such as Sales, Technical Support, and Logistics) to ensure timely resolution of customer concerns.</li> <li>Proactively suggest improvements to enhance customer service processes and systems.</li> <li>Escalate unresolved issues to the appropriate department or supervisor when necessary.</li> </ul> Requirements Education and Training <ul> <li>Bachelor's degree in Marketing, Business Administration or related field</li> </ul> Experience <ul> <li>0-2 years of working experience in related field</li> </ul> Skills And Attributes <ul> <li>Strong verbal and written communication skills in English</li> <li>Proficient in MS Office applications</li> <li>Ability to work in a fast-paced environment and manage multiple tasks</li> <li>Problem solving skills and analyzing customer complaints or issues to come up with recommendations useful in resolving client problem</li> </ul><img src="https://www.jobg8.com/Tracking.aspx?fE5KftOqHhTD%2bfiO8GHTMah108%2fexu3Zm" width="0" height="0" />

Customer Care Officer

Shahenshah Accountants & Consultants

Job Title: Visa Processing OfficerLocation: KarachiPosition Type: Full-TimeSalary Range: PKR 60,000 &ndash; 70,000 (commensurate with experience)*Requirements*Age: 30 &ndash; 35 years*Education*: O/A Level background with a minimum of a Bachelor&rsquo;s degree (required)*Experience*: 3&ndash;4 years of proven experience in Public Relations, Client Relations, or Communication rolesIndustry Background: Preference for candidates with prior work experience in the UAE, BPO sector, or UK/USA-based firms*Additional*: Call center experience will be considered a strong advantage*Key Responsibilities*Handle all client inquiries related to business setup and government services in the UAE.Guide clients through the process of:Company formationTax registrationVisa processingBank account opening proceduresLegal documentation and compliance requirementsPrepare, review, and submit required documentation to government portalsEnsure all communication with clients is prompt, professional, and accurate.Stay updated with UAE business regulations, Freezone policies, and immigration rules.Maintain a high level of confidentiality, accuracy, and client satisfaction throughout the entire process.Coordinate with internal departments to ensure seamless client onboarding and service delivery.*Skills Required*Strong communication skills (both verbal and written)Excellent interpersonal and client-handling abilitiesProfessional demeanor with strong organizational and multitasking skillsAbility to perform effectively in a fast-paced, target-driven environmentJob Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthWork Location: In person

Visa Processing Officer

Al Ghurair

Senior Officer - Customer Service at Al Ghurair Join to apply for the Senior Officer - Customer Service role at Al Ghurair. Al Ghurair Investment is a diversified family business group in the Middle East operating in seven sectors. Responsibilities <ul> <li>Greeting and welcoming customers.</li> <li>Guiding and clarifying customer queries.</li> <li>Proceeding with transactions according to RTA guidelines.</li> <li>Maintaining RTA KPI: waiting time less than 10 minutes for 80% of customers.</li> <li>Avoiding any customer complaints.</li> <li>Issuing tokens for the queue management system.</li> </ul> About Al Ghurair Founded in 1960, Al Ghurair Investment is committed to excellence, trust and responsibility, with operations across more than 20 countries and employing approximately 28,000 people. Mid-Senior level, Full-time, Other.<img src="https://www.jobg8.com/Tracking.aspx?oz7KrmCIbPSUlgebRgv9qxi2VD8Zy3YZe" width="0" height="0" />

Senior Officer - Customer Service

Invest Bank

Job Purpose To deliver timely and error free services to all customers to ensure the fulfilment of types of financial and no non-financial transactions as per customer requirements in line with Bank Policy, Central Bank guidelines and industry standard. Job Accountabilities <ul> <li>Meet all financial targets assigned by Management.</li> <li>Answer inquiries about banking products and promote the same to customers as and when they open accounts.</li> <li>Monitor customer accounts and ensure all parameters set as per procedures and policies are complied with.</li> <li>Handle both Financial and non-financial transactions by reducing the customer waiting and service time.</li> <li>Provide customers with competent, timely and error free service to ensure high levels of customer satisfaction.</li> <li>Ensure that KYC's and expired documents are updated on daily basis.</li> <li>Follow up and ensure that mandate documents are up to date.</li> <li>Provide assistance to the customers in filling out the banking forms, addressing complaints, using in-bank ATM machines, and directing to the right bank representative to complete customer's request.</li> <li>Follow all established Banks policies, operating manuals, service quality standards and code of conduct for smooth workflow and low level of operational risks.</li> <li>Strive to eliminate risk by ensuring compliance to the banks procedures & Policies as well as Central bank requirements.</li> <li>Submit departmental statements and reports timely and accurately to meet branch operations requirements, policies, and standards.</li> <li>Show proactive approach to work as replacement of other staff in needed.</li> <li>Participate in training of other operational functions to learn other operational functions and replace staff if needed.</li> <li>Customer Service Officer reports to the Branch Operations Manager and confers with the latter on critical and strategic issues.</li> <li>Key decisions having significant impact branch operations are referred to the Branch Operations Manager for approval before implementation.</li> <li>Customer Service Officer exercises operational and financial authority as per the level established by Invest Bank's Branch Operations Department.</li> <li>Work as a backup supervisor for Cash Supervisor as and when required.</li> </ul> Qualifications, Experience & Skills <ul> <li>Bachelor's degree in any discipline</li> <li>3 -5 years of experience in the customer service sector preferably in banking industry.</li> <li>1 - 3 years of experience in Banking system and applications related to customer service department.</li> <li>Pleasing personality</li> <li>Good English communication skill.</li> <li>Communication in Arabic and other recognized languages is an advantage.</li> <li>Good knowledge of all Corporate Banking products, Retail Banking productions.</li> <li>Good interpersonal skills</li> <li>Accuracy & attention to details</li> <li>Customer Oriented.</li> <li>Ability to work well in a team and in multicultural environment.</li> <li>Ability to self-update market developments.</li> <li>Customer Oriented.</li> </ul><img src="https://www.jobg8.com/Tracking.aspx?XYhBVONonz5ghph1BuVaw8uxR7auDaRbh" width="0" height="0" />

Customer Service Officer (UAE National)

Zurich Insurance

<div>
 
 Job Summary
 
 
 
 Zurich Middle East is part of Zurich Insurance Group, one of the world&rsquo;s largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.
 
 
 Reporting to Team Manager &ndash; Surrender Servicing, as Customer Service Officer you are expected to develop and deliver customer-specific, value-added services for existing and new customers in line with Zurich values.
 
 
 Job Accountabilities
 
 
 As Customer Service Officer, your role will involve:
 
 
 <ul>
 <li>
 Collaborates with teams across the organization and serves as an advocate for our customers&rsquo; service needs, coordinating with the appropriate business partner.
 </li>
 <li>
 Undertake thorough AML reviews in line with regulatory guidelines.
 </li>
 <li>
 Communicate timely updates to customers and advisors on pending requests, aiming to provide E2E closures.
 </li>
 <li>
 The role requires an individual to comprehend and articulate a query or complaint raised by the customer and be able to provide an effective and accurate response/resolution to it.
 </li>
 <li>
 The individual is expected to take ownership and responsibility for personal performance targets.
 </li>
 <li>
 Role requires an individual to reflect on their performance and learn from their mistakes, seeing these as opportunities to improve on one&rsquo;s performance in the future.
 </li>
 <li>
 The individual should be flexible in meeting the dynamic nature of work.
 </li>
 <li>
 To provide customer service to both internal and external customers.
 </li>
 <li>
 Process requests of Policyholders and Financial Advisors as prescribed in the Business Process Manuals and within agreed timelines.
 </li>
 <li>
 Drive a culture of quality and accuracy through cases worked on within the stipulated frameworks.
 </li>
 <li>
 Escalate any problem or risks to the Team Manager in the first instance and report breaches as per the prescribed Framework.
 </li>
 <li>
 Be open to continuous learning and act as a facilitator during cross training and get cross skilled in other transaction types, once such opportunities are presented.
 </li>
 <li>
 Maintain and implement personal development plans in partnership with the immediate manager.
 </li>
 <li>
 The individual should highlight any instances or give an indication where it appears that the customer may not be treated fairly.
 </li>
 <li>
 Identify, recommend, and facilitate the implementation of process improvement initiatives / ideas to improve efficiency.
 
 
 </li>
 </ul>
 
 Job Qualifications
 
 
 
 To be successful in this role, you will need:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree preferred (or equivalent), and prior experience in a related field.
 </li>
 <li>
 Prior experience working within life insurance industry.
 </li>
 <li>
 Understanding of Insurance, corporate savings and pensions / end of service benefits being strongly preferred.
 </li>
 <li>
 Previous experience working within an international and diverse cultural organization would be beneficial.
 
 
 </li>
 </ul>
 Skills:
 
 
 <ul>
 <li>
 Analytical and problem-solving mindset.
 </li>
 <li>
 Accuracy and Attention to details.
 </li>
 <li>
 Intermediate knowledge of Microsoft office packages&ndash; Word, Excel, and PowerPoint.
 </li>
 <li>
 Excellent negotiation and communication skills both written and verbal in English.
 </li>
 <li>
 Digital Literacy.
 </li>
 <li>
 KYC knowledge.
 
 
 </li>
 </ul>
 
 You are the heart &amp; soul of Zurich!
 
 
 
 At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?
 
 
 We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.
 
 
 Let&rsquo;s continue to grow together!
 
 
 <ul>
 <li>
 Location(s): BH - Manama
 </li>
 <li>
 Remote working: No
 </li>
 <li>
 Schedule: Full Time
 </li>
 <li>
 Recruiter name: Taniya Baby
 </li>
 <li>
 Hiring Manager: Jagadeesh Kumar
 </li>
 <li>
 Closing Date: 24 October 2025
 
 </li>
 </ul>
</div>

Customer Service Officer (Bahraini Nationals only)

Search 10000+ Client service officer jobs near you this October. New roles added regularly across leading industries. Apply today.