client service representative

The Migration

<div>
 
 Job description
 
 The Client Calling representative will be responsible for managing communication and scheduling between clients and skilled Visa Expert. This role will focus on contacting clients, arranging consultations, and supporting immigration advisors by ensuring that all necessary appointments and documentation are prepared in advance. The representative will also provide excellent customer service by addressing client inquiries and ensuring a smooth immigration advisory process.
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Contact clients &amp; schedule consultations with Visa Experts based on client needs and availability.
 
 </li>
 <li>
 Engage potential clients, answer basic questions about immigration services.
 
 </li>
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 Serve as the first point of contact for clients seeking skilled immigration advice.
 
 </li>
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 Assist clients in preparing for their meetings with Visa Experts by providing details on necessary documents, timelines, and expectations.
 
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 Relay client-specific information to advisors and ensure that the advisors are well prepared for each meeting.
 
 </li>
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 Maintain open communication between clients and advisors to ensure effective and timely service delivery.
 
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 Provide a high level of customer service, addressing client concerns and questions with professionalism and empathy.
 
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 Follow up with clients post-appointment to ensure they have the information and support needed for the next steps.
 
 </li>
 </ul>
 
 
 
 
 
 
 Requirements
 
 
 
 Requirements
 
 <ul>
 <li>
 Education: A bachelor&rsquo;s degree in sales, marketing, or relevant field
 
 </li>
 </ul>
 <ul>
 <li>
 Experience:
 
 </li>
 </ul>
 <ul>
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 0-1 year of experience in a client-facing role (e.g., customer service, or Client calling)
 
 </li>
 </ul>
 <ul>
 <li>
 Previous experience in immigration is a plus but not required.
 
 </li>
 </ul>
 <ul>
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 Skills &amp; Competencies:
 
 </li>
 </ul>
 <ul>
 <li>
 Strong communication and interpersonal skills.
 
 </li>
 </ul>
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 Excellent organizational and time-management abilities.
 
 </li>
 </ul>
 <ul>
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 Ability to handle multiple tasks and manage conflicting priorities.
 
 </li>
 </ul>
 <ul>
 <li>
 Basic understanding of skilled immigration processes and requirements is advantageous.
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 
 
 Benefits
 
 
 
 <ul>
 <li>
 Opportunity to work in a fast-paced and dynamic environment.
 
 </li>
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 Make a real impact on the company's growth and success.
 
 </li>
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 Be part of a collaborative and supportive team.
 
 </li>
 <li>
 Personal Loans
 
 </li>
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 Free online doctor consultations
 
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 Monthly engagement activities
 
 </li>
 </ul>
</div>

Client Calling Representative

Web Applications & Data Integration Company

Job Title: Customer Service RepresentativeLocation: College Road, Lahore Employment Type: Full-Time Shift Timing: 9:00 PM &ndash; 6:00 AM PKT (Night Shift)Position SummaryWe are looking for a dedicated and customer-focused Customer Service Representative to join our team. The ideal candidate will act as the primary point of contact between the company and its customers, ensuring high-quality service, resolving inquiries efficiently, and maintaining strong customer satisfaction.Key Responsibilities<ul><li>Respond promptly and professionally to customer inquiries via phone, email, chat, or in person</li><li>Identify customer concerns, determine root causes, and provide appropriate solutions with follow-up</li><li>Maintain accurate and updated records in the CRM system</li><li>Process orders, applications, forms, and service requests accurately</li><li>Follow company communication standards, policies, and service guidelines</li><li>Escalate complex or unresolved issues to the relevant internal departments</li><li>Provide feedback to improve customer service processes</li><li>Handle returns and exchanges according to company policies</li><li>Maintain a courteous, empathetic, and professional attitude at all times</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree in a relevant field</li><li>Prior experience in customer support or client service roles preferred</li><li>Strong verbal and written communication skills with excellent phone etiquette and active listening</li><li>Familiarity with CRM platforms is a plus</li><li>Ability to multitask, prioritize responsibilities, and manage time effectively</li><li>Strong problem-solving skills with attention to detail</li></ul>Job Type: Full-Time**Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li><li>Are you willing to work the night shift from 9:00 PM to 6:00 AM PKT?</li></ul>Work Location: In person

Customer Service Representative

IQVIA

<div><div><div>Karachi, Pakistan | Full time | Office-based | R1480781</div></div><div><div> 
Job Overview</div><div>
Under broad guidance, ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or offering focused.</div><div>
Essential Functions</div><ul><li>Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision.</li><li>Assists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or service.</li><li>Ensures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality.</li><li>Partners with the account manager and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients.</li><li>Maintains effective internal communications with sales and client service support to keep all apprised-on activities with the client.</li><li>Monitors performance against existing service agreements and ensures client&rsquo;s obligations are met.</li><li>Research, analyzes and responds to client that require an in-depth understanding of the client, specific business line, and/or therapeutic market.</li><li>May conduct product/services and process training for clients and other employees.</li><li>May conduct service meetings at client sites.</li><li>Represents IQVIA on external client projects.</li><li>May mentor and lead other client service reps and represent the manager in their absence.</li></ul><div>
Qualifications</div><ul><li>Bachelor's Degree Req</li><li>Four (4) years of related work experience Req</li><li>One (1) to two (2) years&rsquo; experience as an IQVIA Client Service Representative Req</li><li>Broad knowledge of the concepts, practices, and procedures of the client service representative field Req</li><li>Broad knowledge of IQVIA products and the pharmaceutical industry Req</li><li>Meeting facilitation, presentation, and training experience Req</li><li>Proficiency in PC applications, such as Excel, PowerPoint, etc.</li><li>Ability to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases</li><li>Demonstrated problem solving, analytical and strong customer service skills</li><li>Demonstrated ability to develop and maintain relationships in a diverse business environment</li><li>Ability to travel to clients and IQVIA offices as appropriate</li><li>Accreditation preferred in multiple business lines of IMS service certification program Req</li></ul><div>
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com</div><div>
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.</div></div></div><div></div>

Senior Client Services Analyst

Top life Physiotherapy and Hijjama Center

We are currently seeking Customer Service Representative preferably with experience in Medical Center to join our Medical Clinic based in New Cairo - The 5th Settlement.Contact : +20 100 6392100Email : toplife.eg@outlook.com<ul><li>Sales and Persuasion skills.</li><li>People oriented and respectful.</li><li>Motivated and determined with positive attitude</li><li>Must have strong knowledge about the specialty</li><li>Interactive and must have client convincing skills.</li><li>Bilingual : English and Arabic</li></ul>Job Type: Full-time

Customer Service / Call Center Agent

Think Higher Consultants

The Customer Support Representative is responsible for providing excellent customer service to clients while supporting daily administrative operations of the visa consultation firm. This role serves as the first point of contact for clients and requires strong communication skills, discipline, and a professional approach to handling sensitive information.Key ResponsibilitiesCustomer Service Responsibilities:&middot; Greet clients professionally and respond to inquiries via phone, email, and in person&middot; Provide accurate information about visa consultation services and appointment procedures&middot; Schedule, confirm, and manage client appointments&middot; Follow up with clients regarding documentation, payments, and application status&middot; Handle client concerns or complaints in a polite and professional manner&middot; Maintain confidentiality of client personal and immigration-related informationAdministrative Responsibilities:&middot; Maintain and organize client records, files, and documentation&middot; Assist consultants with case-related administrative tasks&middot; Prepare basic reports, data entries, and correspondence&middot; Manage office supplies and support daily office operations&middot; Coordinate with internal departments to ensure smooth workflow&middot; Ensure compliance with company policies and proceduresQualifications&middot; Bachelor&rsquo;s degree&middot; 1&ndash;3 years of experience in customer service or administrative roles (experience in visa/immigration or service industry preferred not mandatory)&middot; Good fluency in English (spoken and written) is mandatory&middot; Strong interpersonal and communication skills&middot; Well-disciplined, punctual, and professional in appearance and conduct&middot; Basic computer skills&middot; Ability to multitask and work under pressureJob Type: Full-timeWork Location: In person

Customer Support Representative

ibex

<div>
 
 
 Job Summary
 
 
 
 ibex, on behalf of its
 
 Global client
 
 , is seeking a
 
 Customer Service Representative
 
 for a
 
 night-shift role
 
 . This is a
 
 client-facing position
 
 responsible for delivering a
 
 premium customer experience
 
 through inbound call management. Shift timings are
 
 7:00 PM &ndash; 4:00 AM
 
 or
 
 8:00 PM &ndash; 5:00 AM
 
 , with
 
 rotational days off.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Handle inbound customer calls with professionalism, empathy, and accuracy, ensuring a high-quality customer experience.
 </li>
 <li>
 Resolve customer inquiries and issues promptly while maintaining excellent service standards.
 </li>
 <li>
 Provide clear, concise, and accurate information to customers, enhancing their confidence and satisfaction.
 </li>
 <li>
 Build positive relationships by understanding customer needs and offering appropriate solutions.
 </li>
 <li>
 Maintain composure and professionalism while handling complex or sensitive customer interactions.
 </li>
 <li>
 Uphold the client&rsquo;s brand reputation by consistently delivering exceptional service.
 </li>
 <li>
 Adapt smoothly to night-shift schedules and contribute effectively while following
 
 scheduled days off
 
 .
 </li>
 </ul>
 
 
 
 
 
 Required Skills and Qualifications
 
 
 <ul>
 <li>
 
 Exceptional English communication skills
 
 , both written and verbal.
 </li>
 <li>
 
 1&ndash;2 years of experience
 
 in customer support or client service.
 </li>
 <li>
 Strong client service orientation with the ability to deliver high-touch, professional customer experiences.
 </li>
 <li>
 Comfortable working
 
 night shifts
 
 (
 
 7:00 PM &ndash; 4:00 AM
 
 or
 
 8:00 PM &ndash; 5:00 AM
 
 ) with
 
 scheduled days off
 
 .
 </li>
 <li>
 Detail-oriented, patient, and capable of handling high-volume or sensitive customer interactions with professionalism.
 </li>
 <li>
 Self-motivated and committed to delivering excellent client satisfaction.
 </li>
 </ul>
</div>

Customer Service Representative - Global Account

Karnak Home

Company: ADVORA MEDIA Location: Grand Square Mall, Gulberg III, Lahore Type: Onsite Timings: Mon&ndash;Sat | 10:00 AM &ndash; 7:00 PM (1 hour Break)Overview:As a Customer Service Representative at our fast-paced company, you will be the first point of contact for our customers, providing professional and friendly service through various channels such as phone, email, and Social Media. Your role will be crucial in resolving issues, answering questions, and ensuring a seamless shopping experience. We are looking for individuals who are passionate about helping others and can maintain a positive attitude under pressure.Job Duties &amp; Responsibility:Customer Inquiry Resolution:<ul><li>Respond promptly to customer inquiries, including order status, product information, and shipping details.</li><li>Handle and resolve customer complaints with professionalism and patience.</li></ul>Order Management Support:<ul><li>Assist customers with placing or ducts to provide accurate information to customers.</li><li>Participate in training sessions to improve knowledge and customer service skills.</li><li>ders, returns, exchanges, and refunds.</li><li>Work closely with logistics and warehouse teams to ensure timely delivery of orders.</li></ul>Feedback and Escalation:<ul><li>Collect customer feedback and communicate this feedback to the relevant departments for improvement.</li><li>Escalate unresolved issues to the appropriate internal teams or management.</li></ul>Database Management:<ul><li>Keep records of customer interactions, transactions, comments, and complaints.</li><li>Update customer information in the database during and after each contact.</li></ul>Policy and Product Knowledge:<ul><li>Stay up-to-date with company policies, procedures, and pro</li></ul>Required Qualifications:<ul><li>High school diploma or equivalent; higher education or certifications in customer service or related fields are a plus</li><li>Proven customer support experience or experience as a client service representative.</li><li>Strong phone contact handling skills and active listening.</li><li>Familiarity with CRM systems and practices.</li><li>Excellent communication and presentation skills.</li><li>Ability to multitask, prioritize, and manage time effectively.</li><li>Empathy and a customer-oriented attitude.</li><li>Ability to work in a team and maintain professionalism under pressure.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs70,000.00 per monthApplication Question(s):<ul><li>Are you fluent in Arabic?</li></ul>Language:<ul><li>ARABIC (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Customer Service (ARABIC-ONSITE)

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