client service specialist

CityVet

<div>Happy people. Healthy pets.

At CityVet, we believe healthy pets start with happy people. It is important that our vet-led clinics are filled with smiling faces and compassionate pet people, and each of our employees play a vital role in creating the positive vibe felt at our offices. Starting a career at CityVet means growing in a fun, people-first environment where the future of our employees is just as important as the future of our business.

All pet lovers welcome

CityVet is looking for Client Service Specialists to join our team! At CityVet, we know our team of happy people is as unique and diverse as the pets we care for. We recruit and promote CityVet team members based on their abilities and accomplishments and create a welcoming environment for all.

Make pet care your purpose

The Client Service Specialist (CSS) serves as the clinics primary point of contact for all client interfaces beginning with the first impression during any client experience, whether that is on the phone or face-to-face. It is the job of the Client Service Specialist to ensure a pleasant client experience and to build relationships with clients that result in loyal brand ambassadors.

Essential qualifications:
<ul>
<li>Computer proficiency</li>
<li>High school diploma or GED</li>
<li>At least 18 years of age at the time of hire</li>
</ul>
A day in the life:
<ul><li>Manage appointment check-ins, book new appointments and partner with the team on proper discharge information for: grooming, clinic, walk-ins, technician appointments, boarding and retail appointments.
</li><li>Understand, communicate, and properly prioritize scheduled appointments, client education and lobby triage by vaccine, wellness, parasite and retail needs to ensure an efficient and productive schedule and daily workflow.</li>
<li>Greet and welcome all clients entering the clinic by opening the door, checking patients in for their appointment, notifying the clients of any appointment delays, care for clients during their wait and alerting the staff of the client&rsquo;s arrival.</li>
</ul>
Purr-worthy people care
At CityVet, we put an added focus on the well-being of our staff members because caring for people and their pets is no easy task. CityVet prioritizes meeting the full range of physical and mental well-being needs of our people.
In addition to health insurance, life insurance, disability insurance, paid time off, a competitive 401k program, vision and dental insurance and HSA options, our full-time employees receive:
<ul><li>Generous Pet-care Discounts</li>
<li>Uniform Allowance</li>
<li>Flexible Schedules</li>
<li>Growth Opportunities</li>
</ul>
Haven&rsquo;t found your role?

Visit our careers page HERE to complete a comprehensive search for a role that fits your personality and skill set.

Know the perfect pet lover?

Submit your contact information HERE for an opportunity to receive up to $10,000 if your contact is hired and meets our Community Referral Program qualifications. Read more about the program HERE! 


Follow the growth of CityVet on LinkedIn!</div>

Midtown- Receptionist - Client Service Specialist

HSBC

<div>The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we&rsquo;re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have. 
Some careers have more impact than others.
If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be. 
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
Why join us
To continuously provide high quality processing GPS to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA&rsquo;s). Other responsibilities dependent on process assigned to (e.g. project implementations, system maintenance, infrastructure development). Receives customer calls and Emails in a call center environment. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.
What you will do<ul><li>
Respond promptly to time sensitive and often high value queries, and escalations from both other departments and direct from clients.</li><li>
Provide excellent client management support, improve client engagement and resolve the majority of client enquires at the first point of contact.</li><li>
Demonstrate a sound knowledge of the payment industry and its associated processes and systems.</li><li>
Receive/make calls/Emails from/to customers (internal/ external)</li><li>
Act effectively on all customer feedback.</li><li>
Complaints handling - This role is part of a key function for CMB, being a crucial opportunity to re-engage dissatisfied customer and to manage and solve end to end complaint process. (Logging, Investigation, Resolution)</li><li>
 Responsible to provide high level support to the helpdesk to identify and resolve complex or critical issues to improve and enhance customer experience and comply with all audit and compliance requirements. Staff is responsible to assist with delivery of the call, email, live chat quality and coaching model, consistency checks, call benchmarking and/or coaching of team members as outlined in the call monitoring SOP.</li><li>
Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank</li></ul>
Skills
<ul><li>Fluent in English and French is a must</li><li>
Previous Experience in customer facing roles</li><li>
Exceptional Client focus and orientation</li><li>
Interpersonal, verbal and written communication skills.
</li><li>Ability to communicate efficiently with local and global teams</li><li>
Excellent organizational and time management skills</li><li>
Ability to multi-task, depending on the criticality of the tasks.
</li><li>Enthusiastic team player, capable of demonstrating initiative, self-motivation and willingness to learn.</li></ul> 
What additional skills will be good to have?
<ul><li>Experience and proficiency with web-based technologies.</li><li>
Position requires technical knowledge where GPS experience is asset.</li><li>
MS office.</li><li>
MI and Reporting/ Real time management.</li></ul> 
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo; 
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 
***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***</div>

Client Service Specialist- Client Management Ops (French is a must)

Jadeer

<div>Jadeer is hiring a Customer Service Specialist on behalf of one of our clients in Obour City. Our client is a leading provider of innovative packaging solutions, known for high-quality products and a strong commitment to customer satisfaction. As they continue to grow, they&rsquo;re looking for a customer-focused professional to join their expanding team.<h4 class="jobSectionHeader">
Job Title: Customer Service Specialist</h4><h5 class="jobSectionHeader">
Key Responsibilities:</h5><ul><li>
Handle a high volume of inbound and outbound calls while accurately assessing customer needs to ensure satisfaction.</li><li>
Assist customers with order placement and follow up on production and delivery schedules.</li><li>
Greet clients and visitors professionally, maintaining a positive and welcoming company image.</li><li>
Maintain and update the client database, ensuring accurate hard copy and electronic records.</li><li>
Build and maintain sustainable relationships with clients through clear, effective, and professional communication.</li><li>
Provide detailed product information and resolve customer inquiries efficiently and promptly.</li><li>
Handle customer complaints, coordinate with internal teams, and ensure timely and satisfactory resolutions.</li><li>
Follow up on deliveries, payments, dispatches, QR codes, artwork approvals, and proforma invoices.</li><li>
Ensure compliance with QHSE, Food Safety (FS), and GMP standards at all times.</li></ul><h5 class="jobSectionHeader">
Job Requirements:</h5><ul><li>
Bachelor&rsquo;s degree in Business Administration or a relevant field.</li><li>
6 months of proven experience in a customer service or related role.</li><li>
Excellent command of the English language, both written and spoken.</li><li>
Strong communication and interpersonal skills with a customer-focused mindset.</li><li>
Proficiency in MS Office applications.</li><li>
Ability to multitask, prioritize responsibilities, and work efficiently under pressure.</li><li>
Strong problem-solving skills and attention to detail.</li></ul><h5 class="jobSectionHeader">
Job Conditions:</h5><ul><li>
Full-Time Position</li><li>
Sunday to Thursday</li><li>
From 7:30AM - 3:30PM</li></ul></div>

Customer Service Specialist (Packaging Field)

Trade license zone

The Role
 As a Client Relationship Specialist in our Operations Department, you will serve as the primary point of contact for clients during critical stages of their business lifecycle, including license renewals, amendments, and visa processing. You will manage client interactions, coordinate with government authorities, and ensure a smooth, compliant, and professional experience throughout all operational procedures. This role is ideal for someone detail-oriented, proactive, and passionate about delivering outstanding service within the UAE’s dynamic business setup industry. Key Responsibilities: • Manage the full process of client requests in coordination with relevant departments and authorities. • Serve as the main liaison between clients and UAE government authorities, including DED, MOHRE, GDRFA, DHA, and Emirates ID Authority. • Maintain accurate records and proactively follow up on pending applications or document requirements. • Provide clear, timely updates and expert guidance to clients throughout each step of the process. • Ensure full compliance with UAE business and immigration laws, as well as internal company policies. • Respond to client queries efficiently, ensuring a professional and supportive experience. • Collaborate closely with sales, PROs, and the wider operations team to deliver a seamless service. • Educate clients on documentation requirements, timelines, and legal procedures. • Contribute to client satisfaction, retention, and service excellence.
 
Requirements
 <ul>
<li>Prior experience in business setup, UAE visa processing, or license services is a plus. • Familiarity with UAE government platforms and procedures (e.g., MOHRE, GDRFA, DED). • Excellent spoken and written English communication skills. • Strong organizational and time management abilities. • Ability to work independently and manage multiple tasks under pressure. • A professional, client-focused approach with strong interpersonal skills. • Must be currently based in the UAE and available to start immediately.</li>
</ul>
About the company
 Trade License Zone is the UAE's fastest-growing business setup specialist, with an unwavering focus on transparency and service excellence. We are a one-stop-shop for business setup in the UAE, assisting with every step of the process. In addition to business setup services, Trade License Zone offers a full suite of office solutions, including co-working space, dedicated fully-furnished offices, meeting room facilities, reception management and a number of other startup-related services.

Client Relationship Specialist

Future Group

<div>Company Description 
We are hiring a Customer Service Specialist on behalf of one of our clients in Obour City. Our client is a leading provider of innovative packaging solutions, known for high-quality products and a strong commitment to customer satisfaction. As they continue to grow, they&rsquo;re looking for a customer-focused professional to join their expanding team. 
Job Description 
Key Responsibilities:<ul><li>
Handle a high volume of inbound and outbound calls while accurately assessing customer needs to ensure satisfaction.</li><li>
Assist customers with order placement and follow up on production and delivery schedules.</li><li>
Greet clients and visitors professionally, maintaining a positive and welcoming company image.</li><li>
Maintain and update the client database, ensuring accurate hard copy and electronic records.</li><li>
Build and maintain sustainable relationships with clients through clear, effective, and professional communication.</li><li>
Provide detailed product information and resolve customer inquiries efficiently and promptly.</li><li>
Handle customer complaints, coordinate with internal teams, and ensure timely and satisfactory resolutions.</li><li>
Follow up on deliveries, payments, dispatches, QR codes, artwork approvals, and proforma invoices.</li><li>
Ensure compliance with QHSE, Food Safety (FS), and GMP standards at all times.</li></ul> 
Qualifications<ul><li> 
Bachelor&rsquo;s degree in Business Administration or a relevant field.</li><li>
6 months of proven experience in a customer service or related role.</li><li>
Excellent command of the English language, both written and spoken.</li><li>
Strong communication and interpersonal skills with a customer-focused mindset.</li><li>
Proficiency in MS Office applications.</li><li>
Ability to multitask, prioritize responsibilities, and work efficiently under pressure.</li><li>
Strong problem-solving skills and attention to detail.</li></ul> 
Additional Information 
Job Conditions:<ul><li>
Full-Time Position</li><li>
Sunday to Thursday</li><li>
From 7:30AM - 3:30PM</li></ul></div>

Future Group Language Solutions

<div>
 Job Title: Customer Service Specialist
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Handle a high volume of inbound and outbound calls while accurately assessing customer needs to ensure satisfaction.
 </li>
 <li>
 Assist customers with order placement and follow up on production and delivery schedules.
 </li>
 <li>
 Greet clients and visitors professionally, maintaining a positive and welcoming company image.
 </li>
 <li>
 Maintain and update the client database, ensuring accurate hard copy and electronic records.
 </li>
 <li>
 Build and maintain sustainable relationships with clients through clear, effective, and professional communication.
 </li>
 <li>
 Provide detailed product information and resolve customer inquiries efficiently and promptly.
 </li>
 <li>
 Handle customer complaints, coordinate with internal teams, and ensure timely and satisfactory resolutions.
 </li>
 <li>
 Follow up on deliveries, payments, dispatches, QR codes, artwork approvals, and proforma invoices.
 </li>
 <li>
 Ensure compliance with QHSE, Food Safety (FS), and GMP standards at all times.
 
 
 
 </li>
 </ul>
 Job Requirements:
 
 
 <ul>
 <li>
 Bachelors degree in Business Administration or a relevant field.
 </li>
 <li>
 6 months of proven experience in a customer service or related role.
 </li>
 <li>
 Excellent command of the English language, both written and spoken.
 </li>
 <li>
 Strong communication and interpersonal skills with a customer-focused mindset.
 </li>
 <li>
 Proficiency in MS Office applications.
 </li>
 <li>
 Ability to multitask, prioritize responsibilities, and work efficiently under pressure.
 </li>
 <li>
 Strong problem-solving skills and attention to detail.
 
 
 
 </li>
 </ul>
 Job Conditions:
 
 
 <ul>
 <li>
 Full-Time Position
 </li>
 <li>
 Sunday to Thursday
 </li>
 <li>
 From 7:30AM - 3:30PM
 
 </li>
 </ul>
</div>

Customer Service Specialist

Burwood Group

<div>
 
 
 Our Story &amp; Purpose
 
 
 
 
 
 At Burwood Group, we&rsquo;re more than a technology consulting firm, we&rsquo;re a team of innovators, problem-solvers, and collaborators who help organizations turn technology into meaningful business outcomes. Founded in 1997 and headquartered in Oak Brook, IL, we&rsquo;ve grown into a nationwide team of experts committed to making a real difference.
 
 
 
 
 Our purpose starts with Customer Focus. We put our clients at the center of everything we do - listening, understanding their challenges, and delivering solutions that drive impact.
 
 
 
 
 We believe in ownership, collaboration, and growth. Our people aren&rsquo;t just employees; they are innovators shaping the future of our clients&rsquo; success. At Burwood, you&rsquo;ll work alongside talented professionals, tackle exciting challenges, and develop skills that elevate your career. If you&rsquo;re ready to make an impact, learn continuously, and grow within a culture that values your unique strengths, Burwood Group is the place for you.
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 Inside the Sales Operations Team
 
 
 
 
 
 The Sales Operations Team supports our sales organization by managing product quoting, procurement, and order execution in a fast-paced IT consulting environment. We work closely with Sales, clients, vendors, and internal teams to ensure accuracy, efficiency, and a smooth experience from pre-sales through post-sales support. Acting as operational experts and client advocates, the team helps drive consistency, scalability, and an excellent customer experience.
 
 
 
 
 
 How You&rsquo;ll Make an Impact
 
 
 
 
 
 
 
 
 
 The Product Operations Specialist reports to the Manager, Product Operations and manages the complete pre-sales product procurement operations process in support of clients and the sales team. This role works closely with clients, sales, vendors and the rest of the Sales Operations team to provide quick and accurate quote and order turnaround. This position will also act as a back-up and overflow for the Client Service Team, which handles post-sales support. The Product Operations Specialist is a crucial client and Sales support expert and key to ensuring and excellent customer experience
 
 
 
 
 Primary Job Summary &amp; Responsibilities:
 
 
 
 <ul>
 <li>
 
 Product Proposals
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Obtain bill of materials from client, engineer or partner and coordinate standard or deviated pricing with sales, Enablement Desk, partners or vendors for Burwood and client cost
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Attach subscription, software or hardware support as often as possible utilizing best practices
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Validate proposal format, pricing and shipping/billing logistics using best method by product line and client to ensure accuracy and minimize order, shipping and invoicing errors
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Understand and employ the correct proposal format for full in advance payment vs. recurring payment, cloud/consumption proposals
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Direct communication with clients, sales, vendors and partners (Some cost negotiations, setting up order logistics, billing/shipping and pricing terms)
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Cost negotiations above what sales may have already negotiated
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Be aware of opportunities to upsell and cross sell
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 While this is not a technical role, it is important to inform all parties when a common configuration issue or question is relevant (ex: are we missing power, cooling, IOS)
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Order Processing / Procurement (Converting both client and internal quotes to orders / importing to Great Plaines &ndash; Burwood Accounting System) In addition, utilizing StreamOne / PartnerFirst for order processing (vendor platform &ndash; Microsoft CSP) and Google Workspace / Cloud Platform (Partner Sales Console)
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Assist CSAs with the backorder report / un-shipped orders
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Assist Finance Team with invoice related issues
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Expedite shipping requests / lead time requests
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Create basic Configs / Estimates in CCW and for other top tier partners
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 On occasion, direct backup to the AE for product related matters
 
 
 
 </li>
 </ul>
 
 Secondary Job Summary Responsibilities (Back-up/Overflow Role for Client Service)
 
 
 
 <ul>
 <li>
 
 Point of Contact - primary post-sales contact for sales and client requests; either providing service or information requested or routing to the correct alternate Burwood resource to satisfy the request
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Product WIP/Backlog &ndash;
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Backlog application must be updated so AP can reconcile vendor invoices and AR can bill clients
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Order Status - involves all post-sales product order management, tracking status and chain of custody from order placement, through delivery, including ownership of all necessary internal and external communication and related reporting
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Reporting &ndash; Ensure up to date, tracking and serial number data is provided for Backlog reporting
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 CRM Product Opportunity Management &ndash; responsible for ensuring all product opportunities are correctly closed in a timely manner for accurate booking and commissions recognition
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Provide assistance with maintaining accurate up-to-date information in our internal systems
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Assist the Sales Team in general follow-up activities both internal and external
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 RMA Coordination &ndash; from initial vendor return authorization request to coordination with client and/or
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Customer Support Request Ownership &ndash; post-sales product and invoice support, which includes, but is not limited to:
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Order escalations with vendors
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Using Burwood and vendor tools and best practices, ensuring proper communication to all stakeholders
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Shipment problems (damage, insurance claims, damaged or short and missing shipments)
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Processing miscellaneous client support work and other account maintenance as required
 
 
 
 </li>
 </ul>
 
 Sr. Product Operations role: all the above responsibilities apply, plus handling of escalations, point of contact for leveraging vendor /distribution relationships, as well as ongoing team training and process improvement projects
 
 
 
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 Your Core Skills &amp; Certifications
 
 
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s Degree required, preferably in Technology or Business
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Minimum 3 years Inside Sales, Client Service, Order Processing/Logistics experience required, preferably within the technology industry
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 History of working in high volume, fast-paced sales environment preferred
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Independent self-starter, effective team player with creative problem solving and decision making skills to help the organization achieve its earnings objectives
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Proficient computer skills
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Strong verbal and written communication skills
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Ability to instantly build rapport
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Strong interpersonal skills to effectively interact with all levels of internal and external clients
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Organizational skills
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Time management ability
 
 
 
 </li>
 </ul>
 
 *At least one professional reference based in the United States is required.
 
 
 
 
 
 
 Additional Information
 
 
 
 
 If you ask any of the team members who are also based out of the Philippines here at Burwood, &ldquo;what we love,&rdquo; the top answer is always the same:
 
 our culture
 
 . Our employees are driven, innovative, fun-loving, and always willing to help.
 
 
 
 
 In addition to that, Burwood also offers some fantastic benefits:
 
 
 
 <ul>
 <li>
 Full work-from-home opportunity, including a monthly work-from-home allowance
 </li>
 <li>
 Government-mandated benefits
 </li>
 <li>
 15 days of annual leave per year, accrued monthly (unused leave is forfeited and not carried over).
 </li>
 <li>
 Supplemental local insurance coverage, subject to company policy.
 </li>
 <li>
 Mental wellness programs
 </li>
 <li>
 Learning opportunities in support of career development
 </li>
 </ul>
 
 Compensation packages at Burwood Group are based on various factors unique to each candidate, including work location, skillset, experience, qualifications, and other job-related reasons. The estimated salary range for this role is ($1,500-$2000 USD Monthly).
 
 
 
 
 
 Belonging &amp; Culture
 
 
 
 
 
 We are not intent on being the largest company, but rather the best. These are the words we live by. We welcome top talent, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or age.
 
 
 
 
 By embracing all cultural backgrounds, life experiences, perspectives, and ideas, we not only continue to strengthen our company culture, but also foster innovation and drive organizational success. We believe that diversity fuels creativity and enables us to deliver exceptional results for our clients.
 
</div>

Product Operations Specialist

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