client service specialist

Soprema

Customer Service SpecialistThe Customer Service Specialist (CSS) will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.This position is responsible for the management of various customer requirements, to ensure that all clients, both internal and external, are fully satisfied and given impeccable service (from reception of their order to delivery). He or she must be sensitive to the needs of our customers at all times, and perform with the utmost professionalism.The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.Essential Functions and Responsibilities:&middot; Handle complaints, provide appropriate solutions and alternatives, to quickly and effectively ensure resolution&middot; Accurate and efficient data entry&middot; Manage large volume of customer calls&middot; Provide prompt response times to all customer requests in accordance with our order management policy&middot; Assist Sales Representatives and Regional Managers in satisfying customer needs&middot; Maintain broad knowledge of all company goals, products and services&middot; Report any situation requiring improvement to their Manager&middot; Other responsibilities as determined by the Customer Service ManagerMinimum Qualifications:&middot; Ability to multi-task, prioritize and manage time effectively&middot; Excellent organizational skills&middot; Experience with order entry using a ERP system&middot; Proficient in Microsoft Office and general computer capabilities&middot; Excellent written and verbal communication skills&middot; Associates degree or equivalent&middot; 5 years experience in customer service with a proven track recordWorking Conditions and/or Physical Demands:&middot; Prolonged periods sitting at a desk and working on a computer.&middot; Must be able to lift up to 15 pounds at times.&middot; This position necessitates work schedule flexibility and may involve working outside regular workday hours in order to fulfill company objectives.Reports to the Customer Service Team Lead.About Us - SOPREMA offers a comprehensive line of commercial roofing, waterproofing, wall protection and civil engineering solutions combining superior products and systems with decades of proven performance. Our solutions include industry-leading SBS-modified bitumen membranes, polymeric PMMA/PMA liquid-applied membranes and synthetic single ply PVC membranes. For applications as diverse as roofing, below grade waterproofing, plaza deck and balcony waterproofing, air and vapor barriers and bridge and parking structures, SOPREMA has the solution. SOPREMA&rsquo;s relentless pursuit of technological advancement, sustainability, and product quality has been known and respected around the world for over 100 years.Job Type: Full-timeBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Parental leave</li><li>Vision insurance</li></ul>Shift:<ul><li>8 hour shift</li></ul>Application Question(s):<ul><li>Do you have customer service experience in a manufacturing environment?</li><li>How many years of customer service experience do you have?</li><li>Do you enjoy a job with a high amount of attention to detail and accountability for accuracy?</li><li>What is your salary requirement to make a job change?</li></ul>Work Location: In person

Customer Service Specialist

First Financial Bankshares

<div>Address
We&rsquo;re always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you&rsquo;re challenged, valued and empowered every day. We strive to be the best destination for the industry&rsquo;s top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.
Job Description:
Office Location:
Abilene, Texas, United States
Starting Pay Rates:
$19.00 per hour - Non-Bilingual
$20.00 per hour - Bilingual (English &amp; Spanish)
This is not a remote/hybrid position.
The incumbent will be required to work on-site, in our Operations Center located in Abilene, Texas.
Saturday hours and holiday hours may be a requirement based upon your designated schedule.
Incumbent must be able to work flexible hours and/or extended hours as business requires.
COMPANY OVERVIEW:
First Financial Bank is looking for talented individuals who seek the challenge of providing first-class service to customers and prospective customers of an award-winning financial institution. First Financial Bankshares has been named among the nation&rsquo;s top performing banks in the one to five-billion-dollar category each of the last five years. We want people who find satisfaction from succeeding and growing along-side our leading community financial institution.
At First Financial, we offer the opportunity for you to grow as a Customer Service Specialist. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Every interaction is an opportunity for you to use your problem solving and relationship building skills to answer customer questions. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life We also offer the satisfaction of helping others, a productive team-based environment, supportive management and casual business attire.
SCOPE/RESPONSIBILITIES:<ul><li>
As a First Financial Customer Service Specialist, you will be responsible for supporting all products and services in our retail and commercial lines of business via inbound and outbound customer service calls concerning:<ul><li>
Bank operations</li><li>
Bank Regulations</li><li>
Transaction processing</li><li>
Electronic services</li><li>
Marketing</li><li>
Promotional activities</li><li>
Online banking and mobile banking issues</li><li>
And other inquiries as required by business objectives</li></ul></li><li>
Handle and carefully respond to all customer inquiries. 100-200 calls daily.</li><li>
Provide excellent customer service through active listening</li><li>
Meet and exceed service goals with the proven ability to build and advance customer relationships</li><li>
Work with confidential customer information and treat it sensitively</li><li>
Appropriately communicate with customers</li><li>
Aim to resolve issues on the first call by being proactive in your customer service approach</li><li>
This position requires the candidate be on the phone approximately 90% of scheduled time and possess the ability to adhere to pre-defined activity schedules.
</li><li>Additional responsibilities include:<ul><li>
Identifying customer needs and suggesting appropriate products and services;</li><li>
Utilizing technology to support and troubleshoot online services, gathering information, and tracking customer interactions;</li><li>
Actively participating in the Customer Service First sales and service culture, supporting the values of the organization, and follow established bank policies and procedures.</li></ul></li></ul>
ESSENTIAL FUNCTIONS:<ul><li>
Most important to this position is promptly answering incoming phone calls, courtesy to customers, accurately identifying customer&rsquo;s needs, and transferring calls accurately.</li><li>
Uses the Bank phone equipment as well as multiple systems at the same time</li><li>
Actively participates in the sales and service culture, support the values of the organization and follow established bank policies and procedures.</li></ul>
MINIMUM QUALIFICATIONS:
We are looking for individuals who will provide professional, reliable and prompt service to our customers. The ideal candidate will have a minimum of:<ul><li>
Two years of consistent customer service experience, preferably in financial services,<ul><li>
Six months of Call Center experience is desirable.</li></ul></li><li>
Candidate must have a High School diploma or GED.</li><li>
Excellent written / verbal communication and customer service skills, proficiency in Windows based applications as well as internet browsers, mobile devices, basic computer hardware</li><li>
Ability to meet training standards is also required and availability to work various shifts including evenings and weekends.</li></ul>
The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor&rsquo;s legal duty to furnish information. 41 CFR 60-1.35(c)</div>

Call Center CSR III - Customer Service Specialist

<div>
 
 Description
 
 
 
 
 The Role
 
 
 
 
 Census Management
 
 
 
 <ul>
 <li>
 Administer member additions, deletions, and modifications for clients&rsquo; medical and life insurance policies, ensuring compliance and data integrity.
 </li>
 <li>
 Coordinate card issuance and updates with insurers, maintaining accurate records and audit trails.
 </li>
 <li>
 Conduct thorough reviews of census files to ensure completeness and regulatory compliance.
 </li>
 <li>
 Serve as a primary point of contact for client enquiries related to membership and policy changes, delivering prompt and professional responses.
 
 
 </li>
 </ul>
 
 Invoicing &amp; Billing
 
 
 
 <ul>
 <li>
 Monitor and follow up with insurers to secure timely receipt of invoices.
 </li>
 <li>
 Liaise with clients to facilitate prompt premium payments and maintain uninterrupted coverage.
 </li>
 <li>
 Log and update client policy records within internal systems, ensuring transparency and audit-readiness.
 </li>
 <li>
 Address client queries regarding billing and policy administration.
 
 
 </li>
 </ul>
 
 Reporting &amp; Analytics
 
 
 
 <ul>
 <li>
 Audit client invoices and supporting breakdowns for accuracy and alignment with contractual terms.
 </li>
 <li>
 Collaborate with the GDC team to deliver accurate and timely claims utilisation reports.
 </li>
 <li>
 Apply predictive and preventive analytics to enhance data accuracy, enhance client decision-making, and proactively identify risks and improvement opportunities.
 </li>
 <li>
 Analyse, monitor, and report on team performance metrics and KPIs to drive operational excellence and SLA compliance.
 </li>
 <li>
 Conduct client satisfaction surveys, measure client satisfaction levels, and analyse feedback to identify areas for service improvement or expansion within the Service Delivery Team.
 
 
 </li>
 </ul>
 
 Excellence
 
 
 
 <ul>
 <li>
 Champion continuous improvement initiatives and process re-engineering to optimise service delivery, reduce manual tasks, and drive efficiency.
 </li>
 <li>
 Participate in cross-functional training and upskilling programmes to enhance team capability and adaptability.
 </li>
 <li>
 Contribute to the development and implementation of automation and AI-driven solutions, supporting digital adoption and operational resilience.
 </li>
 <li>
 Support the standardisation, centralisation, and automation of core service delivery processes to enable scalability and consistent quality.
 
 
 </li>
 </ul>
 Foster a culture of accountability, collaboration, and client focus, linking client satisfaction insights to team performance.
 
 
 
 Qualifications
 
 
 
 
 The Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree and 3+ years&rsquo; experience in insurance operations or client service.
 </li>
 <li>
 Experience with Power BI, Excel, SQL and Python for advanced data analysis, reporting KPIs, and conducting satisfaction surveys.
 </li>
 <li>
 Experience with process improvement, automation, or AI solutions (RPA platforms) is a plus.
 </li>
 <li>
 Good stakeholder management and communication skills
 </li>
 <li>
 Ability to work effectively within cross- functional Team
 
 
 </li>
 </ul>
 
 The Application Process
 
 
 
 <ul>
 <li>
 Stage 1: Online application and recruiter review
 </li>
 <li>
 Stage 2: Live video interview with hiring manager and team
 </li>
 <li>
 Stage 3: Offer and onboarding.
 
 
 </li>
 </ul>
 We&rsquo;re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.
</div>

Senior associate_ H&B Data analysis and Reporting

Open Country

Job Overview We are seeking a dynamic and energetic Customer Service Professional to join our team! In this role, you will be the frontline ambassador for our company, providing exceptional support and service to our diverse client base. Your enthusiasm and proactive approach will help build lasting relationships, resolve inquiries efficiently, and contribute to a positive customer experience. This paid position offers an exciting opportunity to develop your communication skills, expand your multilingual capabilities, and thrive in a fast-paced environment dedicated to excellence.Duties<ul><li>Respond promptly and professionally to customer inquiries via phone, email, or chat, ensuring clear and courteous communication.</li><li>Assist clients with product or service information, troubleshooting issues, and resolving complaints with a positive attitude.</li><li>Maintain accurate records of customer interactions through data entry in our CRM system while ensuring confidentiality.</li><li>Support sales efforts by identifying customer needs and recommending suitable solutions or upgrades.</li><li>Collaborate with team members to improve service processes and share insights for continuous improvement.</li></ul>Requirements<ul><li>Multilingual skills are highly desirable; fluency in English plus additional languages enhances communication with diverse clients.</li><li>Previous experience in call center environments or customer support roles is preferred but not mandatory; we value enthusiasm and a willingness to learn!</li><li>Strong communication skills&mdash;both verbal and written&mdash;are essential for effective client interactions.</li><li>Proficiency in Microsoft Office applications (Word, Excel) and general computer skills are required for daily tasks.</li><li>Experience with data entry, typing accuracy, and analysis skills will help you excel in this role.</li><li>Knowledge of phone etiquette and outbound calling techniques ensures professional engagement with customers.</li><li>Ability to handle multiple tasks simultaneously while maintaining attention to detail is crucial. Join us as a Customer Service Professional and be part of a vibrant team committed to delivering outstanding client experiences! Your energy, bilingual abilities, and dedication will make a meaningful difference every day as you support our clients&rsquo; needs with confidence and care.</li></ul>Pay: From $39,000.00 per yearWork Location: In person

Customer Service Professional

Columbia Bank

<div>About the Role:
<ul><li>Provide excellent client service by providing immediate acknowledgement, identifying, and offering appropriate products and services, and responding to inquiries in a timely manner.
</li><li>Engage clients and prospects in client financial review(s) and business financial reviews to provide solutions and uncover additional financial needs.
</li><li>Make recommendations and follow through on commitments to clients.
</li><li>Maintains direct contact with external and internal clients and consistently provides proactive solutions and problem resolutions in alignment with the bank&rsquo;s Breakthrough Client Service Standards.
</li><li>Opens Consumer and Business accounts for existing and new clients.
</li><li>Acts as a resource to the Client Service Specialists by contributing to the team environment and filling in on teller functions (including cash transactions) when needed.
</li><li>Supports the branch goal of identifying and referring a wide range of bank products and services to the appropriate internal business partners.
</li><li>Resolves client issues and requests, exhibiting strong follow-through.
</li>Building familiarity with business, consumer, and trust entities. 
<li>
</li></ul> 
About You:
<ul><li>High School Diploma or GED, required.
</li><li>1 year of Teller or other banking experience preferred.
</li><li>Basic knowledge of consumer banking and business products and services offered.
</li><li>Ability and desire to actively develop consumer lending skills.
</li><li>Ability to accurately handle cash, balance accounts and drawers, and perform accurate calculations.
</li><li>Proficient in expanding the client relationship with emphasis on creating new relationships and expanding existing relationships utilizing a personal and business bio and rapport with customers.
</li>Ability to obtain a Nationwide Multistate Licensing and Registry (NMLS) preferred. 
<li>
</li></ul> 
Be a part of a bank that invests in you!
<ul><li>Competitive Incentive Plan: Earn rewards that match your efforts.
</li><li>Professional Development: Grow your skills with our tailored premier banker programs.
</li>Career Growth: Clear paths to achieve your professional goals. 
<li>
</li></ul> 
The pay range for this role is $22.00 to $28.00.
The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.
Primary Location: Ability to work fully onsite at posted location(s).
2067 W Pleasant Grove Blvd Pleasant Grove UT 84062 
 
Our Benefits: 
 
We are proud to offer a competitive total rewards package including base wages and comprehensive benefits. 
We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly. 
 
Our Commitment to Diversity: 
 
Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: careers@columbiabank.com . 
 
To Staffing and Recruiting Agencies: 
 
Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.</div>

Personal Banker

Bank of America

<div>Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. 
 
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates&rsquo; physical, emotional, and financial wellness through affordable, competitive and flexible benefits. 
 
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. 
 
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. 
 
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description: 
This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals.
Responsibilities:<ul><li>
Executes the bank's risk culture and strives for operational excellence</li><li>
Builds relationships with clients to meet financial needs</li><li>
Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations</li><li>
Grows business knowledge and network by partnering with experts in small business, lending, and investments</li><li>
Manages financial center traffic, appointments, and outbound calls effectively</li><li>
Drives the client experience</li><li>
Manages cash responsibilities</li></ul>
Required Qualifications:<ul><li>
Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client</li><li>
Collaborates effectively to get things done, building and nurturing strong relationships</li><li>
Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives</li><li>
Is confident in identifying solutions for new and existing clients based on their needs</li><li>
Communicates effectively and confidently and is comfortable engaging all clients</li><li>
Has the ability to learn and adapt to new information and technology platforms</li><li>
Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking)</li><li>
Applies strong critical thinking and problem-solving skills to meet clients' needs</li><li>
Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations</li><li>
Efficiently manages time and capacity</li><li>
Focuses on results while acting in the best interest of the client</li><li>
Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance</li></ul>
Desired Qualifications:<ul><li>
Experience in financial services and knowledge of financial services industry, products and solutions</li><li>
One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals</li><li>
Six months of cash handling experience</li><li>
Bachelor's Degree or business-relevant Associate&rsquo;s Degree such as business management, business administration or finance</li></ul>
Skills:<ul><li>
Adaptability</li><li>
Business Acumen</li><li>
Customer and Client Focus</li><li>
Oral Communications</li><li>
Problem Solving</li><li>
Account Management</li><li>
Client Experience Branding</li><li>
Client Management</li><li>
Client Solutions Advisory</li><li>
Relationship Building</li><li>
Business Development</li><li>
Pipeline Management</li><li>
Prospecting</li><li>
Referral Identification</li><li>
Referral Management</li></ul>
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift:
1st shift (United States of America)
Hours Per Week:
40</div>

Relationship Banker - Nashville Southeast - Chattanooga Market

Floyd's 99 Barbershop

<div>Floyd's 99 Barbershop in Tustin, CA needs your help! We're on a mission to deliver the best cosmetology services and beauty treatments possible, and we need a friendly, attentive person to become our full-time Front Desk Receptionist. If you can facilitate efficient workdays, maintain organization, and provide fantastic customer service, keep reading to learn more! 
THE BASICS
Pay: Our Front Desk Receptionist earns $17.00/hour.
Schedule: Flexibility is required, as peak hours are often during evenings, nights, and weekends.
Benefits:<ul><li>
Employee assistance program offering discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more</li><li>
Ongoing opportunity for growth</li><li>
Health benefits for full-time employees, including medical, dental, and vision</li><li>
Fun and relaxed environment where you can truly be yourself</li><li>
Nationwide locations, making it easy to relocate while continuing your professional journey</li></ul> 
A LITTLE ABOUT US
Join the team at Floyd's 99 Barbershop in Tustin, where we take the stress and guesswork out of getting a great haircut. We offer expert, personalized cuts tailored to each client, whether they're looking to change their style, maintain a fresh look, or simply enjoy a laid-back, high-energy vibe. Our culture is all about PEOPLE FIRST, where we take care of both clients and teammates with positive energy, teamwork, and a commitment to always improving. We work hard, but we don't take ourselves too seriously, making Floyd's a place where you can grow your craft, thrive in a supportive environment, and have fun along the way. If you're a team player who's passionate about delivering great client experiences, Floyd's 99 Barbershop in Tustin is where you belong! 
QUALIFICATIONS<ul><li>
2+ years of customer service experience in the retail, hospitality, or beauty industries</li><li>
Experience working in a fast-paced environment</li><li>
Fantastic collaboration skills with an ability to communicate over the phone and in person</li><li>
Commitment to helping others and working with a team</li><li>
Organizational skills, attention to detail, and time management abilities</li><li>
Ability to maintain confidentiality</li><li>
Ability to work a flexible schedule, including nights and weekends</li></ul> 
ARE YOU THE FRONT DESK RECEPTIONIST WE'RE LOOKING FOR?
You're at the center of our cosmetology shop, engaging with customers and helping connect them with our exceptional services. Always polite and professional, you answer phone calls, respond to questions, and inform customers about our various offerings. You upsell beauty treatments and schedule appointments, providing cost estimates as requested. You take staff messages and help with general cleaning, making a tangible impact every day!
At Floyd's, we're more than a barbershop-we're a national leader in modern grooming, known for our expert services, strong culture, and top-tier talent. Can you see yourself excelling in this customer service role? If so, don't hesitate to apply with our initial form!</div>

Front Desk Receptionist

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