client service specialist

IT Accel, Inc.

<div>
 6-Month Contract
 
 
 Position Overview:
 
 
 The Account Fulfillment Specialist is responsible for supporting both internal teams and external clients by ensuring new accounts are set up accurately, promptly, and in compliance with all regulatory and documentation requirements. This role works closely with Client Service Specialists to support onboarding, account maintenance, and overall service delivery for deposit accounts.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Partner with Client Service Specialists to prepare and process all documentation required for opening new deposit accounts.
 </li>
 <li>
 Review incoming account paperwork to ensure accuracy, completeness, and adherence to regulatory standards.
 </li>
 <li>
 Process client account maintenance requests, including updates to client information and account records.
 </li>
 <li>
 Support the client experience by helping identify client needs and ensuring requests are handled professionally and efficiently.
 </li>
 <li>
 Maintain accurate, up-to-date information across internal systems and platforms.
 </li>
 <li>
 Collaborate closely with internal teams to ensure clear communication and alignment on onboarding tasks and account requirements.
 </li>
 <li>
 Identify potential opportunities to refer clients to other business areas when additional products or services may be beneficial.
 </li>
 <li>
 Work to meet established service standards while ensuring accuracy and timeliness in all tasks.
 </li>
 <li>
 Prioritize and process urgent requests with careful attention to detail and a strong sense of urgency.
 
 
 </li>
 </ul>
 Knowledge, Skills, and Abilities:
 
 
 <ul>
 <li>
 Strong understanding of banking products, deposit account structures, and internal procedures.
 </li>
 <li>
 Ability to work independently and manage tasks in a fast-paced environment.
 </li>
 <li>
 Proficiency with Microsoft Office, email systems, and banking platforms; familiarity with CRM tools such as Salesforce is preferred.
 </li>
 <li>
 Strong attention to detail and the ability to manage complex tasks with sound judgment and analytical thinking.
 </li>
 <li>
 Excellent written and verbal communication skills for interacting with both clients and internal teams.
 </li>
 <li>
 Strong organizational skills, with the ability to multitask and prioritize effectively.
 </li>
 <li>
 Knowledge of commercial and corporate deposit account types, treasury management services, and online banking tools.
 
 
 </li>
 </ul>
 Education &amp; Experience:
 
 
 Required:
 
 
 <ul>
 <li>
 High school diploma or GED, plus 3-5 years of banking or account servicing experience.
 
 
 </li>
 </ul>
 Preferred:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree.
 </li>
 <li>
 Experience supporting a range of commercial or corporate clients, including industries such as real estate, healthcare, government, or commercial and industrial sectors.
 
 
 </li>
 </ul>
 #itacceljobs
</div>

Account Fulfillment Specialist

EMDAD

About the Role: 
SmartPlus is seeking a dedicated Customer Service Specialist to join our dynamic team. The ideal candidate will be passionate about delivering exceptional customer experiences, handling inquiries efficiently, and ensuring client satisfaction across all touchpoints.
 
Key Responsibilities: 
<ul>
<li>Respond to and serve our customers through SmartPlus official platforms and websites, as well as official social media channels such as Instagram, TikTok, etc.</li>
<li>Provide accurate product information, support with order processing, and resolve customer issues effectively.</li>
<li>Maintain strong product knowledge to guide customers and enhance their overall experience.</li>
<li>Accurately document customer interactions, feedback, and cases in the CRM system.</li>
<li>Collaborate with internal teams to ensure timely issue resolution and customer updates.</li>
<li>Proactively identify opportunities for process improvements to elevate service quality.</li>
<li>Follow up with customers to confirm resolution, ensure satisfaction, and collect feedback for continuous improvement.</li>
</ul>
Qualifications: 
<ul>
<li>High School Diploma or Technical Diploma (minimum).</li>
<li>Previous experience in customer service or a related field is preferred.</li>
<li>Strong communication and problem-solving skills.</li>
<li>Ability to multitask and work in a fast-paced environment.</li>
<li>Familiarity with CRM systems is a plus.</li>
</ul>
Requirements: 
<ul>
<li>High School Diploma or Technical Diploma (minimum).</li>
<li>Previous experience in customer service or a related field is preferred.</li>
<li>Strong communication and problem-solving skills.</li>
<li>Ability to multitask and work in a fast-paced environment.</li>
<li>Familiarity with CRM systems is a plus.</li>
</ul>

Customer Service Specialist

Employee Benefit Design

Overview Employee Benefit Design is seeking a detail-oriented and service-focused Service &amp; Enrollment Team Coordinator to support our clients and internal team. This role is an excellent entry point into the employee benefits industry and is ideal for someone who enjoys helping others, learning new systems, and building a long-term career in insurance and benefits.The Client Service specialist will assist with employee benefit enrollments, client questions, claims support, bill audits, and administrative tasks.Duties<ul><li>Perform data entry for employee benefit enrollments and changes</li><li>Assist clients with claims issues, benefit questions, and general education</li><li>Review and audit insurance bills for accuracy</li><li>Support open enrollment processes</li><li>Communicate with carriers, clients, and internal team members</li><li>Maintain accurate records and documentation in internal systems</li><li>Complete general administrative and service-related tasks as needed</li></ul>Qualifications<ul><li>Strong attention to detail and organizational skills</li><li>Excellent written and verbal communication skills</li><li>Ability to handle sensitive information with professionalism and confidentiality</li><li>Comfortable learning new systems and processes</li><li>Customer-service oriented with a helpful, positive attitude</li><li>Willingness to obtain an insurance license within 90 days of hire (company-paid training and materials provided)</li></ul>Compensation &amp; Benefits- Competitive salary based on experience- Employer-paid health, dental, life, and disability insurance- Vision and voluntary benefit options- 401(k) with employer matching- HSA and FSA options- Paid time off and paid holidays- Paid licensing, training, and professional development- Growth opportunities within the employee benefits industryJob Type: Full-timePay: $40,000.00 - $48,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Customer Service Representative

HSBC

<div>Job Profile text:<div>
This role will support US coverage, therefore late shift timings will apply.</div>
The commercial card service specialist team is a ring-fenced team aimed at replicating the client experience provided by card service managers. Whilst these service managers will not be geographically located in the same country as the client, they will provide the client expected service by leveraging technology. These will be service oriented individuals with the right amount of card knowledge to be able to address the different complex card queries from clients. They will not have a client portfolio, however, will own the query that they pick up from the generic pooled mailbox.<div></div><div> 
The jobholder is primarily responsible for:</div><ul><li>
Ownership of card issues &ndash; Completely own card related issues. The service specialists will be the face of HSBC/GPS for card issues and liaise with the different departments where required. Card specialists will ensure constant updates and holding responses as appropriate.
</li><li>First Contact Resolution &ndash; Whilst there will be instances where card service specialists will have to coordinate with different teams, the endeavour will always be to drive first contact resolution, either through email and or where required via call/zoom.</li><li>
Creation of synergies between card operations, card service managers, client account manager, and contact centre.
</li><li>Compliment / support card service manager and client account manager &ndash; The card service specialist will be complimenting the CSS and CAMs for card related issues as appropriate.</li><li>
Connectivity &ndash; The jobholder will where possible engage the client through zoom video calls and not just through audio / emails.</li></ul> 
Control:
Card service specialists are accountable for setting the &lsquo;tone at the top&rsquo; which underpins the principles of a positive and effective internal control environment. They should exhibit leadership and direction to their teams for establishing and maintaining an effective work environment.<div> 
Conduct:</div><div>
Management of conduct is a critical component of all our business activities including, for example, the Group&rsquo;s strategy and business models, our culture and behaviors, our interaction with customers, our financial markets operations, and our governance and oversight processes. HSBC's approach to conduct is designed to ensure we deliver fair outcomes for our customers and do not disrupt the orderly and transparent operation of financial markets.</div><div></div><div> 
Focus on conduct is integral to HSBC&rsquo;s values and principles and supports the Group&rsquo;s strategy for sustainable growth and streamlining of business processes and procedures.</div><div> 
</div><div>HSBC has defined the Global Outcomes relating to Conduct which must be delivered by Global Lines of Business, HOST and the Global Functions. The 15 Global Outcomes are located within the document in this link:</div>
Global Risk FIM / Regulatory Compliance / B.25 Global Conduct Policy<div>
Whilst all 15 Global Outcomes apply across the organization, there are more dominant or relevant Outcomes which relate to specific roles. Below is an indicative guide to show which Outcomes are more likely to apply to this job description. This should be used as a guide only and all roles within the organization should adhere to the Outcomes and the local regulatory standards and requirements relating to the markets in which they operate.</div><div></div> 
Strategy &amp; Business Models<ul><li>
Rules under this category are not applicable to this job</li></ul> 
Culture &amp; Behaviors<ul><li>
Our culture supports our people and empowers them to consistently do the right thing for our customers and markets in which we operate</li><li>
Our people are competent and committed to the fair treatment of customers and not disrupting the integrity of markets</li><li>
We are open to challenge, we acknowledge when things go wrong, we fix things and we learn from our mistakes</li><li>
We reward and incentivise performance, behaviours and attitudes which deliver the fair treatment of customers and uphold market integrity</li></ul> 
Customer:<ul><li>
We know our customers and understand their needs-we actively listen to them and ask the right questions</li><li>
Our products and services provide a balanced exchange of value between HSBC and our customers</li><li>
Throughout our Sales and servicing we are efficient, transparent and customer focused</li></ul> 
Markets:<ul><li>
We seek to prevent and will proactively identify actions and behaviours that constitute market misconduct, and respond appropriately</li><li>
We manage conflicts of interest and appropriately handle information to reduce the opportunity for misuse</li></ul> 
Governance &amp; Oversight:<ul><li>
Our governance framework provides effective oversight of how we fairly treat customers and uphold market integrity</li><li>
Principal Accountabilities: key activities and decision-making areas</li></ul> 
Impact on the Business/Function:<ul><li>
Handle GPS GB and CMB (CIB) Card clients Program Admins, Treasurers, Finance Managers as one point contact for their Commercial Card queries / issues</li><li>
Contribute to the delivery of the key strategic initiatives set by Card Service leadership which will influence delivery of solutions to our customers across GBM and CMB</li><li>
Work in combination with other functions &ndash; Card Operations, Fraud Management, Country Teams, GPS Service Manager and Card Product Team to achieve end-to-end client fulfilment</li><li>
Facilitate the provision of technical guidance to clients for navigating e-Channels such as MiVision, Smart Data Gen, TSYS, Visa Interlink, etc</li></ul> 
Typical Targets and Measures:<ul><li>
Client satisfaction</li><li>
Resolution of client service issues</li><li>
High net promoter score</li><li>
Process improvements suggested and implemented</li></ul> 
Customers / Stakeholders:<ul><li>
Act as a Services champion (Subject Matter Expert) for the RMs, Sales Managers within CMB and GBM to structure the transactions and ensure and to provide service advisory solutions to the respective clients.</li><li>
Ensure positive client experiences through support, Card Solution advice and best practices in relation to GPS Commercial Cards.</li><li>
Ensure that GPS is responsive to the requirements and expectations of the Global Businesses with regard to service expectation on Commercial Cards.</li><li>
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets</li><li>
Drive and maintain regular dialogue with Global Businesses to ensure alignment of objectives and effective communication of GPS Services initiatives.</li><li>
Manage commercial card process for clients to ensure positive client experience, accelerate revenue realization of won mandates, and improve transactional efficiency.</li><li>
Take ownership of clients&rsquo; cards service needs and deliver solutions aligned with client expectations which will help ensure retention of client&rsquo;s business</li><li>
Constantly meet or exceed global and local service standards for internal and external clients.</li><li>
Effectively manage and record all client complaints. Ensure proper escalation is done to GPS Card Business team</li></ul> 
Leadership &amp; Teamwork:<ul><li>
Exhibits behavior aligned to the overall HSBC vision, values and goals, and inspires and engages people to create an inclusive, high performing, customer-centered culture</li><li>
Works cohesively with Team members including Team leader to achieve positive outcomes for the clients.</li><li>
Shares best practices and learnings within the team and takes a hands on approach in coaching new or junior team members</li><li>
Demonstrate the highest level of professionalism and integrity, setting exemplary standards of conduct to all employees</li><li>
Foster a strong, collaborative culture and positive team dynamics consistent with Group values</li><li>
Continue to develop skills, seek explicit development opportunities personally to achieve the highest levels of industry professionalism</li></ul> 
Operational Effectiveness &amp; Control:<ul><li>
Maintain a robust and efficient control environment across GPS to ensure good operational, financial and project management and compliance with HSBC policy and procedures, together with early identification and effective resolution or escalation of issues that arise</li><li>
Exercise judgment to assess and mitigate financial, documentary, credit, regulatory and compliance risks.</li><li>
Compliance of group policies and regulatory requirements</li><li>
Ensure that each service specialists training assigned is completed as per the mandatory requirements</li><li>
Ensure client complaints are recorded, reviewed and resolved in accordance with global and or country complaints handling standards</li><li>
Continually identify and address root cause issues that impact service levels</li><li>
Adopt preventive measures to improve and protect service levels.</li></ul> 
Role Context:
Client experience is a significant differentiator within the transaction banking space. Across the different markets Commercial Cards are a key driver of fee income and our proposition provides a differentiator to open client discussions. There is an opportunity to build on this strength through a team of dedicated commercial cards team to support complex queries.
With card solutions becoming more complex, clients are seeking a service specialist who are able to own the problem from start to finish, and this is being viewed as an important component of the larger card solution itself. Whilst there are generic service managers, the objective of the commercial card service specialists is to act as a go in between, as well a dual owner, that is service ownership and issue ownership &ndash; them being the singe one point of contact for all things cards at a program admin, treasurer level.
The card service specialists aligning with Group strategy, creating synergy with other country teams, and closely interacting with various internal (GB &amp; CMB RMs, Card Operations, Service Managers, FCC, RC, Legal &amp; Tax, etc.) and external (GB &amp; CMB customers), global, regional and local stakeholders are important activities to be successful in the role.
While in the process of delivering to meet customers&rsquo; expectations, the person is required to ensure that the team operates within the parameters established by external regulators in the region and is also subject to internal Group parameters. Therefore, a broad knowledge of the business environment and the commercial card business in the middle east, as well as a strong working knowledge of HSBC's operations, systems, card products and services in the region is required. 
Major Challenges:
Enhance our global position as the leading international transactions bank by establishing a pioneer service culture in terms of industry best practices, undisputed leadership, and consultative solution delivery.
Given the existing competitive market landscape, the jobholder is required to keep up to date in terms of market trends, card products, and ever-changing customer&rsquo;s needs. In view of the dependency with different departments like card operations, fraud management, product, IT, it is expected the individual create a working relationship with these teams and will be required to demonstrate broad and effective stakeholder management across various parties. The job holder will pro-actively identify internal efficiency opportunities by initiating improvement process review, engaging the cross function / cross country teams with an aim to enhance customer experience, elevating customer recognition and satisfaction. 
Qualifications &amp; Experience:<ul><li>
Fairly good understanding of payments, and commercial cards</li><li>
A passion for serving clients and managing clients, front line client engagement experience</li><li>
Ability to own issues, to be able to be in front of a client (via Video) and take ownership</li><li>
High commitment to service excellence and client relationship management</li><li>
Strong knowledge of back end operational process</li><li>
Fluent English language command &ndash; speaking and writing</li><li>
Strong interpersonal, influencing and communication skills</li><li>
Minimum 2 &ndash; 3 years in front line service, complex query handling</li></ul></div>

Commercial Cards Services Specialist - US / or UK - GPS - CMO (Night and Overnight Coverage applies

Visual Comfort & Co

Visual Comfort & Co. is an innovative company specializing in lighting, controls, and automated shading solutions. As the organization continues to expand, we are seeking a highly motivated professional who excels at providing exceptional client service and consistently achieves sales targets across both lighting and systems product categories.
 
This role blends client showroom sales with technical project design. This role works with trade and consumer clients to provide lighting and shading solutions, supporting projects from concept to completion.
 
Responsibilities: 
Sales and Client Experience
 <ul>
<li>Achieve and consistently surpass both individual and showroom sales objectives</li>
<li>Oversee all phases of the sales process from opportunity to invoice, prioritizing exceptional customer service</li>
<li>Effectively manage sales pipeline to maximize success by ensuring consistent follow-up and follow-through utilizing order entry software and various communication methods</li>
<li>Deliver expert design consultation and product recommendations to trade and retail clients</li>
<li>Provide guidance on lighting selections that foster enduring client relationships</li>
<li>Present compelling sales demonstrations featuring lighting, controls, and shading solutions</li>
<li>Utilize collaborative, design-driven sales strategies with SCOPE software to secure client commitment</li>
</ul>
New business development and account management: 
<ul>
<li>Independently and through collaboration with the Business Development Specialist, develop and sustain relationships with architects, builders, interior designers, and homeowners.</li>
<li>Identify client objectives and explain how our systems support their design goals</li>
<li>Work with project management to align deliverables with approved designs</li>
</ul>
Project Design & Technical Support
 <ul>
<li>Develop schematic and conceptual proposals utilizing SCOPE and related design software.</li>
<li>Collaborate with Visual Comfort & Co Design Studio in the preparation of comprehensive documentation for design and engineering teams to facilitate the creation of construction documents and bills of materials (BOMs).</li>
<li>Respond to client inquiries, ensuring thorough understanding of proposed lighting and shading solutions.</li>
<li>Maintain up-to-date knowledge of advancements in lighting technologies, control systems, and automated shading.</li>
</ul>
Showroom Operations: 
<ul>
<li>Ensure the showroom consistently meets brand standards by being clean, well-presented, and organized to support sales objectives.</li>
<li>Develop proficiency in utilizing the company’s order entry and operating systems.</li>
<li>Independently manage showroom opening and closing procedures, including participation in a rotating Saturday schedule. The showroom remains closed on Sundays.</li>
</ul>
Requirements: 
<ul>
<li>3+ years’ experience in retail or showroom sales, ideally in luxury home furnishings, lighting, or building materials; 2+ years in retail lighting strongly preferred.</li>
<li>Background in interior design, custom home building products, luxury furnishings, and/or lighting required.</li>
<li>Bachelor’s degree preferred.</li>
<li>Proficient with Microsoft Office Suite; D365 knowledge preferred.</li>
<li>Experienced with CRM/ERP systems for client management and project tracking.</li>
<li>Project management skills, able to manage client expectations and timelines efficiently.</li>
<li>Strong knowledge of product design, including interpreting floor plans and lighting layouts.</li>
<li>Technical understanding of lighting specs (color temperature, CRI, lumens, dimming) and control systems (e.g., Lutron, Control4).</li>
<li>Able to build relationships with architects, builders, and designers; represent the brand at industry events.</li>
<li>Proficient in preparing proposals, BOMs, and technical documentation.</li>
<li>Excellent communication, emotional intelligence, and professionalism in client interactions.</li>
<li>Organized, detail-oriented, able to handle multiple projects simultaneously.</li>
<li>Stays up-to-date on lighting technologies and participates in ongoing training.</li>
<li>Consistently represents Visual Comfort’s brand values and commitment to service.</li>
</ul>
We Provide: 
<ul>
<li>Competitive base salary with monthly variable compensation</li>
<li>Comprehensive, structured training program</li>
<li>Competitive medical, vision, and dental benefits</li>
<li>Company-provided life insurance and short-term disability coverage</li>
<li>401(k) plan with matching contributions up to 4%</li>
<li>Generous paid time off and vacation policies</li>
<li>Closed on most major holidays</li>
</ul>
Compensation Range : $60,000 - $63,000 plus monthly bonus opportunity
 
#LI Onsite
 
Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or expression, genetic information, or any other legally protected status.
 
To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, Visual Comfort & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

Sales Associate

Integrity Marketing Group

<div>Application Fulfillment Specialist
Ash Brokerage
Fort Wayne, IN
About Ash Brokerage
For more than 50 years, Ash Brokerage has been dedicated to impacting lives. We were founded on the power of relationships, and that still drives our culture today. Our team of 400 is the same service-centered culture as we were in 1971. Ash Brokerage works with financial professionals to help find, understand, and process insurance and retirement solutions to protect clients in every stage of life. As part of the Integrity Marketing family, we help people protect their health and wealth for the good days ahead and make the most of what life brings. The Ash Plus team offers a client-centric service that was designed to enhance the placement of insurance by partnering with the nontraditional advisor and adding concierge support at the retail client level.
Job Summary:
Application Fulfillment Specialists assist agents with the procurement of their client&rsquo;s life insurance, long term care, and disability policies.
Primary Responsibilities:<ul><li>
Complete applications directly with the client, coordinate signatures, order exams, and other related requirements based on age, face amount, and individual carrier guidelines.</li><li>
Explain next steps and underwriting process to clients.</li><li>
Maintain excellent oral and written communication with the agent and client throughout the procurement process.</li><li>
Update all parties on status, requirements, etc.</li><li>
Record receipt of application, all relevant medical information and pertinent details in our AMS (Agent Management System).</li><li>
Utilize and drive e-solutions; be able to educate and walk clients through the e-signing process.</li><li>
Develop cross departmental relationships to advocate the smoothest client experience.</li><li>
Evaluate the need of each call to determine the best course of action for the agent and client.</li><li>
Identify potential underwriting roadblocks and evaluate the next steps with your internal underwriter.</li><li>
Partner with contracting to discuss contracting requirements and appointments.</li><li>
Coordinate scheduling applications with agents, clients, or internal sales team.</li></ul>
Primary Skills &amp; Requirements:<ul><li>
Strong computer skills, specifically in Microsoft Office and CRM applications</li><li>
Adaptable and flexible &bull; Exceptional communication (phone, in-person, and email)</li><li>
Strong attention to detail</li><li>
Exceptional follow-through</li><li>
Track record of success in fast-paced customer service environment</li><li>
Associate degree</li><li>
Equivalent combination of education and experience</li><li>
Prior experience in the insurance or financial services industry is preferred.</li><li>
Life insurance license or willingness to obtain in the first six months</li></ul>
Benefits Available<ul><li>
Medical/Dental/Vision Insurance</li><li>
401(k) Retirement Plan</li><li>
Paid Holidays</li><li>
PTO</li><li>
Community Service PTO</li><li>
FSA/HSA</li><li>
Life Insurance</li><li>
Short-Term and Long-Term Disability</li></ul>
About Integrity
Integrity is one of the nation&rsquo;s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.
Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you&rsquo;ll love, and we&rsquo;ll love you back. We&rsquo;re proud of the work we do and the culture we&rsquo;ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.
Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are &mdash; in person, over the phone or online. Integrity&rsquo;s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.
Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.</div>

Application Fulfillment Specialist

Maison Alaïa

<div>
 
 Key Responsibilities
 
 
 
 
 Sales driven in line with ALA&Iuml;A commercial strategy and sales ceremony
 
 
 
 <ul>
 <li>
 Reaching monthly store targets with the team
 </li>
 <li>
 Increasing average basket in quantity and value (UPT, VPT)
 </li>
 <li>
 Developing cross-selling
 </li>
 <li>
 Knowing RTW and Accessories construction and vocabulary
 
 
 </li>
 </ul>
 
 Client Service Excellence
 
 
 
 <ul>
 <li>
 Bringing to life the ALA&Iuml;A customer experience
 </li>
 <li>
 Representing with the highest standards and promoting ALA&Iuml;A&rsquo;s name and image inside the Boutique
 </li>
 <li>
 Welcoming Client, in the Boutique, over the phone, by e-mail, according to ALA&Iuml;A guidance and standards
 </li>
 <li>
 Developing the client book and updating the customer database
 </li>
 <li>
 Developing Client loyalty through excellent service and Treatment
 </li>
 <li>
 Reinforcing clientele relationships with consistent follow up
 
 
 </li>
 </ul>
 
 Boutique Operations and Visual Merchandising
 
 
 
 <ul>
 <li>
 Taking part actively in team meetings, events, annual inventory counts and all daily operations as required
 </li>
 <li>
 Respecting and ensuring the highest standards of the displays in line with the Boutique guidance
 </li>
 <li>
 Ensuring a constant Boutique cleanliness and tidiness
 </li>
 <li>
 Respecting and applying security rules and mindset
 
 
 </li>
 </ul>
 
 Brand Ambassador
 
 
 
 <ul>
 <li>
 Maintaining excellent level of product knowledge, understanding products and trends, collections
 </li>
 <li>
 Following the ALA&Iuml;A Grooming
 </li>
 <li>
 Working closely with partners and teams
 
 
 </li>
 </ul>
 
 YOUR PROFILE
 
 
 
 <ul>
 <li>
 Professional experience gained from luxury retail experience
 </li>
 <li>
 Excellent high Client Treatment standards
 </li>
 <li>
 Team player with excellent inter-personal skills
 </li>
 <li>
 Multi-tasker
 </li>
 </ul>
</div>

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Commercial Cards Services Specialist - US / or UK - GPS - CMO (Night and Overnight Coverage applies

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