client service supervisor

Carousel Consultancy Ltd

<p><strong>Front of House Team Leader / Supervisor - 5 Corporate Hospitality - Central London - </strong>up to <strong>£35k </strong>(dependent on experience) <strong>+ great benefits</strong></p><ul><li>Fantastic opportunity for the right individual </li><li>5 hospitality or luxury brand experience is desired</li><li>Supervisory / Team Leader experience essential</li><li>Central London location </li><li>Incredible company </li><li>Stunning offices</li><li>Genuine progression / career opportunities </li><li>c£30k-£35k (dependent on experience) </li><li><strong>£40k OTE</strong></li></ul><p> We have a<strong> fantastic opportunity</strong> for a driven and service led individual, with exceptional standards of customer service and experience as a Team Leader / Supervisor in a client-facing role, to join a world class, 5 corporate hospitality provider based in <strong>Central London</strong>. </p><p>The Front of House Team Leader / Assistant Business Manager<strong></strong>will support the business centre's Business Manager, ensuring a high standard of service is provided to clients at all times. </p><p>Ideally, you will have worked in a 5 hospitality or luxury brand environment. Your professional, driven and client focused nature, the ability to supervise, nurture and motivate a team and experience in an operational or 5 customer service based role, is what we're looking for.</p><p></p><p><strong>What's on offer?</strong></p><p>Genuine career progression, competitive salary, generous and target achievable bonuses, Employee Assistance Programme, annual weekend getaway, monthly team nights out, discounts with luxury brands across London, STL and more! </p><p></p><p><strong>Key responsibilities as the Team Leader / Assistant Business Manager include: </strong></p><ul><li>Assisting the Business Manager in the day-to-day running of the building </li><li>Ensuring exceptional customer service is provided to all clients at all times </li><li>Dealing with any client queries and attending client meetings if needed </li><li>Inspiring, motivating and leading your team </li><li>Taking a hands-on approach, undertaking team duties as needed </li><li>Taking on Business Manager responsibilities in their absence </li><li>Maintaining the safety of the building and ensuring the facilities management of the building is maintained and continually updated </li><li>Assisting in the recruitment of team members </li><li>Conducting daily walk rounds to ensure every aspect of the building is to the highest standards </li><li>Assisting the Finance Department as needed </li></ul><p></p><p><strong>What we're looking for: </strong></p><ul><li>Impeccable standards of customer service and the desire to join an organisation that is recognised as a leader in providing world class levels of service </li><li>Experience in a 5 service or luxury retail/brand role is essential </li><li>Highly organised nature </li><li>Strong communication skills with the ability to liaise at all levels in a tactful and diplomatic way </li><li>Ability to build strong relationships at all levels of the business </li><li>Demonstrable supportive and nurturing leadership qualities </li><li>Proactive problem-solving skills and excellent attention to detail and accuracy </li><li>Well presented, professional and motivated </li></ul><p></p><p><strong>Interested? </strong></p><p>If this sounds like the role for you and you have the skills and experience we're looking for, then do not hesitate! Please submit your CV ASAP, quoting 'CP - Assistant Business Manager - 5 Corporate Hospitality'</p>

Assistant Business Manager

Jazeera Airways

<p></p><div><p>Jazeera Airways is looking for Soft Services Supervisor who will ensure that all soft services&mdash;such as cleaning, pest control, waste management, event support, furniture management, and other related services&mdash;are delivered to the highest standards of safety, quality, and efficiency.</p>
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Responsibilities and Duties:</b></p>
<ul>
<li>Check and confirm the materials, tools and equipment used by various contractors.</li>
<li>Establish and monitor daily facility checklists.</li>
<li>Observe and prepare review reports for each contractors against SLAs and KPIs.</li>
<li>Manage soft service store, maintaining store records, preparing consumption data.</li>
<li>Review and monitor cost allocation against budget for OPEX and CAPEX.</li>
<li>Verification and management of daily, weekly and monthly FM reports.</li>
<li>Follows up on client/occupant/tenant/ other department complaints.</li>
<li>Preparation and submission of quotations and estimates</li>
<li>To respond in a prompt and efficient manner to all reactive issues and call center requests.</li>
<li>Report to Facilities Manager on work progress and issues daily.</li>
<li>Compile daily inspection checklist to monitor standard of work and completion to the schedule.</li>
<li>Coordinate with other teams/departments.</li>
<li>Display a sound knowledge of all soft service activities.</li>
<li>Strong teamwork ethic and promotion of customer service excellence.</li>
<li>Adopt a caring attitude in all interactions with staff.</li>
<li>Establish procedures for work for staff.</li>
<li>Ensure the provision of a safe and healthy working environment for all personnel.</li></ul><br>
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<b>Requirements and Qualifications:</b></p>
<ul>
<li>Bachelor Degree/Diploma with relevant soft services qualifications and or knowledge.</li>
<li>Minimum 5 years&rsquo; experience in a similar role.</li>
<li>Knowledge of Workplace Health and Safety (WH&amp;S) practices and policies.</li>
<li>Experience of safe working practices, risk assessments, method statements and permit-to-work systems</li>
<li>Good teamwork ethics and promotion of customer service excellence.</li></ul></div><p></p>

Soft Services Supervisor

Enterprise Rent-a-Car

<p><strong>Summary:</strong></p><p>We are seeking a highly motivated Customer Service Supervisor to help oversee our customer service team at <strong>Brisbane Airport</strong>. The successful candidate will be responsible for ensuring that our customers receive exceptional service and support. The Customer Service Supervisor will be responsible for supporting the day-to-day operations of the branch, including supervising staff, monitoring performance, and ensuring that customer inquiries are handled in a timely and professional manner.</p><p></p><p><strong>Responsibilities:</strong></p><ul><li>Oversee and supervise the rental sales team, ensuring that all staff are trained and equipped to provide exceptional service to our customers.</li><li>Ensure compliance with customer service policies and procedures to ensure that all customer inquiries are handled in a timely and professional manner.</li><li>Respond to customer inquiries and complaints (including Hot Alerts), resolving issues and escalating as needed to ensure that customer satisfaction is maintained.</li><li>Support the Branch Manager with fleet and facility maintainance, compliance and control</li></ul><p><strong>Qualifications:</strong></p><ul><li>Minimum of 2 years of experience in customer service, with at least 1 year in a supervisory role (preferred)</li><li>Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members.</li><li>Strong leadership and management skills, with the ability to motivate and inspire a team.</li><li>Strong analytical and problem-solving skills, with the ability to identify trends and develop strategies to address issues.</li><li>Ability to work in a fast-paced environment and manage multiple priorities.</li></ul> )

Customer Service Supervisor - Brisbane Airport

DFDS

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  We&rsquo;re looking for a Sr. Customer Service Supervisor to join our dynamic logistics organization, someone who combines operational excellence with a passion for people and customer satisfaction.
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  If you&rsquo;re an experienced professional who enjoys managing teams, optimizing processes, and building strong customer relationships, we&rsquo;d love to meet you!
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   In This Role You&rsquo;ll:
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   Ensure smooth execution of logistics operations by maintaining close communication with customers and internal teams,
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   Track customer order volumes and provide proactive feedback to management,
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   Coordinate information flow on operational updates between the company and customers,
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   Lead, guide, and support your team to achieve operational excellence,
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   Represent the company in customer meetings and maintain strong business relationships.
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   What We&rsquo;re Looking For:
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   Bachelor&rsquo;s degree,
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   At least 6 years of experience in customer service within logistics operations or the logistics industry,
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   Strong leadership and team management skills,
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   Proficiency in ERP systems and advanced Excel skills,
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   Fluent in English (German or French is a plus),
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   Excellent communication, problem-solving, and analytical thinking skills,
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   A proactive, flexible, and solution-oriented mindset
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  <strong>
   Working at DFDS
  </strong>
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  Join the movement and grow with us.
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  While you&rsquo;re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role if needed.
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  Our focus on Diversity, Equity &amp; Inclusion ensures that everyone has an equal opportunity to thrive and contribute meaningfully to our success. We prioritize Health &amp; Safety, fostering a secure and supportive environment for all employees. Together, we strive to be a great place to work, where innovation, collaboration, and growth are encouraged.
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  Through our focus on standardizing to simplify and digitizing to transform, we continually enhance our processes, enabling you to focus on impactful work and achieve your full potential in a dynamic and forward-thinking workplace.
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  <strong>
   Are we a match? Then what are you waiting for? Apply Now.
  </strong>
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  <br/>
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  If you think your personality, skills, experience, and desire match this role, we&rsquo;d love to hear from you. Please send us your CV as soon as possible, as we&rsquo;re keen to meet potential candidates on an ongoing basis.
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  We look forward to hearing from you.
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  <strong>
   About DFDS
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  We operate a transport network in and around Europe with an annual revenue of DKK 30bn and 17,000 full-time employees.
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  We move goods in trailers by ferry, road &amp; rail, and we offer complementary and related transport and logistics solutions.
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  We also move car and foot passengers on short sea and overnight ferry routes.
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  DFDS was founded in 1866 and headquartered and listed in Copenhagen.
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  Be part of DFDS and be part of the movement.
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Senior Customer Service Supervisor

Weir Group

<div><div>HPGR Service Supervisor<br>
U&#351;ak or &#304;stanbul<br>
Onsite &ndash; Field-based with frequent domestic travel</div><div></div><div>
Purpose of Role: <i>This role is pivotal in ensuring top-tier service quality and boosting Aftermarket (AM) sales performance for HPGR equipment across Turkey. It offers the opportunity to work hands-on with advanced grinding technology, directly impacting customer satisfaction and operational efficiency. The successful candidate will play a key role in minimising equipment downtime and enhancing service standards. If you thrive in dynamic field environments and enjoy solving complex technical challenges, this role is for you.</i></div><div></div><div>
What we offer</div><div>
At Weir, we are proud to provide reward on a basis which is fair and attractive, including a competitive benefits package. Through our &lsquo;We are Weir&rsquo; framework, we focus on the importance of our people and the contribution they make to our organisation.</div><ul><li><div>
Health &amp; Wellbeing: Our Health and Wellness framework supports mental, physical, digital, and financial wellbeing, tailored to the needs of each region and team.</div></li><li><div>
Grow your Own Way: Weir&rsquo;s fast-paced environment offers opportunities to explore new challenges, learn, and progress. You&rsquo;ll have the freedom to shape your own career path.</div></li><li><div>
Be You and Belong: Weir is an inclusive workplace where innovation, collaboration, and individuality are celebrated.,</div></li></ul><div></div><div>
Key Responsibilities:</div><ul><li><div>
Lead Field Operations: Manage the full lifecycle of HPGR systems at customer sites&mdash;including installation, commissioning, maintenance, troubleshooting, and repair&mdash;to ensure optimal performance and minimal downtime.</div></li><li><div>
Customer Engagement &amp; Sales Enablement: Build strong customer relationships through reliable service delivery and technical training, while identifying Aftermarket sales opportunities such as retrofits, upgrades, and spare parts.</div></li><li><div>
Technical Excellence &amp; Reporting: Conduct root-cause analysis, recommend preventive actions, maintain accurate service documentation and performance reports in English, and ensure all data is entered into ERP/CRM systems.</div></li><li><div>
Cross-functional Collaboration: Coordinate with internal teams (Sales, Engineering, Parts, Quality) to drive continuous improvement, participate in global HPGR service initiatives, and contribute to service efficiency and cost control.</div></li><li><div>
Safety First: Demonstrate 100% commitment to our zero harm behaviours in support of our drive towards developing a world class safety culture.</div></li></ul><div></div><div>
Job Knowledge/Education and Qualifications:</div><ul><li><div>
Bachelor&rsquo;s degree in Engineering (Mechanical or Mechatronics preferred).</div></li><li><div>
Proven experience in heavy industry, mining, or mineral processing sectors.</div></li><li><div>
Strong knowledge of HPGR or similar high-pressure grinding/process equipment.</div></li><li><div>
Good command of English (spoken and written), with technical reporting skills.</div></li></ul><div></div><div>
&lt;Must be permanently authorised to work in the country to which you are applying, without sponsorship.&gt;</div><div></div><div>
We are Weir! Founded in 1871, Weir engineers solutions that improve safety, efficiency and sustainability &ndash; helping to provide the essential resources needed by a growing world. We are a global family. We are proud of our unique blend of talent, technology and culture. We are here to inspire you to do the best work of your life!</div><div></div><div><br>
Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.</div><div></div><div>
#minerals<br>
#LI-MC1</div></div>

HPGR Service Supervisor

Multi Agencies General Trading 

<p><b>Main Responsibilities</b></p><p><b>CASH SECURITY</b></p><p>1. To ensure all cashiers have their own personal user ID numbers &amp; passwords for securities reasons.</p><p>2. Maintain daily cash flow</p><p>3. Daily cash to be handled properly</p><p>4. Taking approval from the store supervisor, duty manager/manager for returns/refunds from customers.</p><p>5. Exchanging money with customers or giving change directly to customers without purchase is prohibited as per the company policy.</p><p>6. Start and end of day procedures, change requirements counter cleaning and arrangement of counter etc.</p><p><b>CHECK OUT</b></p><p>1. Checking the availability of shopping bags (All sizes)</p><p>2. Spots check to be done twice a day without affecting the customer flow.</p><p>3. Maintain high standards of food safety &amp;hygiene</p><p>4. Packing the items of the customer</p><p>5. To ensure staff are scheduled according to the flow of customers during busy business hours.</p><p>6. Ensure the scanning rate of cashiers is up to the standard level.</p><p>7. Ensure shopping trolleys and baskets are always available for supermarkets customers.</p><p>8. Ensure all customers&rsquo; complaints are handled or report to the duty manager.</p><p><b>CASH HANDLING</b></p><p>1. Float and safe checks are done on opening and closing and as per the requirement.</p><p>2. Follow the cash office procedures and policies.</p><p><b>DEBIT/CREDIT TRANSCATIONS</b></p><p>1. Proper transaction of Debit and credits cards.</p><p>2. Declined transactions are communicated accordingly.</p><p><b>LEGAL RESPONSIBILITIES </b></p><p>1. Take the necessary actions it case of theft.</p><p>2. Checking the stock availability in a weekly base.</p><p><b>LEGAL RESPONSIBILITIES </b></p><p>1. Procedure in case of till snatch &amp;stolen report to the duty manager.</p><p>2. Managing the proper stock availability and shrinkage of cigarettes weekly.</p><p>Job Type: Full-time</p>

Customer Service Supervisor

Spectrum

<div><b>This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.</b><div><br>
Are you driven to lead teams while delivering reliable HR support across the organization? Spectrum is seeking a Supervisor, Employee Services Center to oversee ADA accommodations and guide accommodation coordinators in their daily workflow. In this pivotal role, you will monitor service responsiveness and quality, ensuring Spectrum&rsquo;s policies are upheld and team goals are achieved. Your leadership will strengthen our HR operations and enhance the service experience for employees and partners company wide.</div><div><b><br>
How You&rsquo;ll Make an Impact</b></div><ul><li>
Provide direct supervision and Tier 2 support to Accommodation Coordinators</li><li>
Oversee lower and mid-tier claims as well as escalated matters within those cases while performing end-to-end case management through implementation, tracking of accommodation transitions, and follow-up within the accommodations tool</li><li>
Responsible for escalation of issues in a timely manner to ensure an effective end user experience while remaining engaged in resolving the issue</li><li>
Provide ongoing and back up support for assigned functional Human Resources work team and possesses HR knowledge so that they can cross train coordinators as needed</li><li>
Maintain and apply knowledge of onboarding and HR programs, policies, benefit plans to quickly resolve customer issues or concerns</li><li>
Engage key partners as needed, including HR Business Partners, Health Care Providers, Vendor Partners, Employment Law, Compliance and Accessibility teams</li><li>
Examine medical information to determine if the employee meets the requirements under federal ADA, state, and/or Spectrum requirements for a qualifying condition</li><li>
Ensure metrics are in place to govern all areas of responsibility, conduct ongoing reporting of compliance performance, analyze reports on behalf of end user, identify issues and recommend changes based on those metrics</li><li>
Provide excellent customer responsiveness to all communications received from Human Resources, HR Center of Excellence (COE) staff and employees</li><li>
Establish good working relationships with staff, ESC leaders, HR business partners, hiring managers, benefits, recruiting, security, legal and/or vendors to meet service level agreements and ensure compliance</li><li>
Ensure timely and accurate decisions on the disposition of pending accommodation requests by investigating discrepancies, following up with employees, HR and/or legal to resolve pending matters</li><li>
Achieve and maintain expertise to navigate and accurately record information with several business systems/applications to ensure the highest level of data integrity and confidentiality, including HR data (PeopleSoft), leaves time tracking (Kronos), case management tracking (HR Helpdesk), query and reporting tools (PeopleSoft and Excel) and third-party vendor systems support</li><li>
Provide first level performance feedback to accommodation coordinators and to management on an on-going basis</li><li>
Identify employee performance issues and work with the Employee Services Center Manager to design, implement and administer performance improvement plans if needed</li><li>
Assist with training or new hires and participate on interviews of new team members. Oversee scheduling needs for the team</li><li>
Ensure required documentation is updated and maintained</li></ul><div><b>
Working Conditions</b></div><ul><li>
Office environment with minimal (0-15%) travel</li></ul><div><b><br>
What You&rsquo;ll Bring to Spectrum</b></div><div><b>
Required Qualifications</b></div><div><b>
Education</b></div><ul><li>
Bachelor's degree in Business Administration, Human Resources or related field or equivalent training, education and experience</li></ul><div><b>
Experience</b></div><ul><li>
5+ years of Proven Human Resources experience preferably in an HR Shared Services/operations center environment</li></ul><div><b>
Skills</b></div><ul><li>
Ability to read, write, speak and understand English</li><li>
Ability to work a flexible schedule</li><li>
Ability to problem solve in a high-volume production-oriented environment</li><li>
Proficient in Microsoft Office programs including Outlook, Excel and Word</li><li>
High level of analytical and process skills, problem resolution skills</li><li>
Clear and effective verbal and written communication skills</li><li>
Ability to maintain confidentiality</li><li>
Must have functional knowledge of PeopleSoft, version 9.1 preferred</li><li>
In depth knowledge of FMLA, STD and all other leave processing</li><li>
Prior experience supervising people and/or third-party vendors</li><li>
Project management experience preferred</li></ul><div><b>
Preferred Qualifications</b></div><div><b>
Education</b></div><ul><li>
PHR certification or continuous improvement experience preferred</li></ul><div><b>
Experience</b></div><ul><li>
1+ years of supervisory or leadership experience</li></ul><div>
#LI-LYR</div><br>
HES400 2025-65082 2025
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Here, our employees don&rsquo;t just have jobs, they're building careers. That&rsquo;s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.<br>
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A qualified applicant&rsquo;s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.<br>
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<b>Get to Know Us </b>Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet&reg;, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you&rsquo;ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.<br>
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<b>Grow Your Career Here </b>We&rsquo;re committed to growing a workforce that reflects the customers and communities we serve &ndash; providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.</div>

Supervisor, Employee Services Center

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