client service supervisor

Omorfia Group LLC

<p><b>Purpose of the Role:</b></p><p>Support the Branch Manager in ensuring smooth front desk operations, maintaining excellent client service, and effectively managing branch administrative tasks and team coordination.</p><p><b>Key Responsibilities:</b></p><p><b>Front Desk Operations</b></p><p>Oversee daily reception duties, ensuring clients are greeted warmly and technicians are informed of schedules. Maintain accurate records, cash handling, and adherence to SOPs. Ensure the reception area reflects brand standards and professionalism.</p><p><b>Appointment &amp; System Management</b></p><p>Manage client bookings, reconfirmations, and follow-ups in the Phorest system. Ensure accurate client data, therapist scheduling, and leave management. Monitor branch checklists and maintain updated records and reports.</p><p><b>Client Relations &amp; Service Quality</b></p><p>Deliver a high standard of customer service by resolving client concerns promptly and professionally. Promote BBL services and retail products while maintaining a positive and welcoming branch environment.</p><p><b>Team &amp; Branch Support</b></p><p>Assist the Branch Manager in daily operations, including reporting, stock control, scheduling, and cost management. Support team coordination, ensure compliance with policies, and supervise the branch in the manager&rsquo;s absence.</p><p><b>Requirements:</b></p><ul><li>Minimum 2&ndash;3 years of experience in a supervisor role, preferably in beauty, spa, or hospitality industries</li><li>Strong leadership and communication skills</li><li>Females only. Proficiency in <b>Arabic </b>and <b>English </b>is mandatory</li><li>Excellent customer service and problem-solving abilities</li><li>Detail-oriented with strong multitasking and organizational skills</li><li>Professional appearance and positive attitude</li><li>Ability to handle cash and daily reports accurately</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: AED7,000.00 - AED9,000.00 per month</p><p>Experience:</p><ul><li>Sales: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>Russian (Preferred)</li></ul>

Duty Manager / Supervisor - Arabic Speaker

Gallagher

<div><b>Introduction</b><br>
<div>
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they&rsquo;re free to grow, lead, and innovate.</div><div>
You&rsquo;ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.
</div><div>
</div><div>Here, you&rsquo;re not just improving clients' risk profiles, you&rsquo;re building trust. You&rsquo;ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.</div><div>
</div><div>
If you&rsquo;re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.</div><div><br>
</div><br>
<b>How you'll make an impact</b><div><br>
The Client Service Manager I is accountable for delivering high quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of accounts that vary in size and have relatively simple to moderately complex needs. The total revenue associated with the group of accounts is typically less than CSO revenue benchmark expectations. This role reports directly into either the Branch Client Service Director or the Branch Client Service Supervisor. This role directly contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement. Successfully and profitably manages an assigned group of accounts. Builds and solidifies relationships with existing clients by providing exceptional ongoing care. In partnership with the Production team, takes a leadership role in the renewal process, ensuring that the best possible solution is delivered to the client in a high-quality &amp; timely manner. Secures existing business and drives the sale of additional services and lines of coverage. Cultivates relationships with the buyer in the client organization as well as with day-to-day client representatives and buyers. Supports one or more Producers and/or Account Executives and is the first line of contact when the Producer or Account Executive is not available. Coordinates appropriate resources to address the client's risk management needs.</div><br>
<br>
<b>About You</b><div><br>
Required: Bachelor's degree with 0+ years client service and/or claims management experience -OR- High School degree/GED with 3+ years client service and/or claims management experience. Producer's License. Proficiency in Microsoft Office. Appropriate licensing as required.<br>
<br>
Preferred: Previous insurance knowledge and experience managing client relationships. Solid financial acumen.
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<br>
Behaviors: Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills. Comfortably engages others in consultative discussion. Effectively manages/balances multiple and sometimes competing priorities. Works in a self-directed manner.</div><br>
<br>
<b>Compensation and benefits</b><p><br>
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
</p><p>Below are the <b>minimum core benefits</b> you&rsquo;ll get, depending on your job level these benefits may improve:
</p><ul><li>Medical/dental/vision plans, which start from day one!</li><li>
Life and accident insurance</li><li>
401(K) and Roth options</li><li>
Tax-advantaged accounts (HSA, FSA)</li><li>
Educational expense reimbursement</li><li>
Paid parental leave</li></ul><div><b>
Other benefits include:</b></div><ul><li>
Digital mental health services (Talkspace)</li><li>
Flexible work hours (availability varies by office and job function)</li><li>
Training programs</li><li>
Gallagher Thrive program &ndash; elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing</li><li>
Charitable matching gift program</li><li>
And more...</li></ul><div><i>
**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.</i></div><div></div><div><b><br>
We value inclusion and diversity</b></div><p>
Click Here to review our U.S. Eligibility Requirements</p><p>
Inclusion and diversity (I&amp;D) is a core part of our business, and it&rsquo;s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
</p><p>Gallagher embraces our employees&rsquo; diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.</p><p>
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as &ldquo;protected characteristics&rdquo;) by applicable federal, state, or local laws.
</p><p>Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.</p></div>

Account Manager

Abou Ghaly Motors

<div>
 <p>
  <strong>
   Job Summary:
  </strong>
 </p>
 <p>
  The Call Center &amp; Telesales Supervisor is responsible for leading, coaching, and managing a team of agents to deliver exceptional customer service and achieve sales and service targets. The role ensures smooth daily operations, adherence to KPIs and SLAs, and continuous improvement of performance and quality standards. The Supervisor acts as a key link between management and front-line staff, ensuring efficient communication, customer satisfaction, and operational excellence.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities &amp; Duties
  </strong>
 </p>
 <p>
  <strong>
   1. Operations &amp; Service Delivery
  </strong>
 </p>
 <ul>
  <li>
   Oversee daily operations of inbound and outbound call activities.
  </li>
  <li>
   Monitor staffing levels and shift schedules to ensure optimal coverage and minimize missed calls.
  </li>
  <li>
   Ensure agents meet performance KPIs, service quality targets, and productivity goals.
  </li>
  <li>
   Follow up with relevant departments to ensure timely resolution of customer requests and complaints.
  </li>
  <li>
   Maintain compliance with SLAs and operational policies.
  </li>
 </ul>
 <p>
  <strong>
   2. Quality &amp; Performance Management
  </strong>
 </p>
 <ul>
  <li>
   Conduct regular call monitoring and quality evaluations to ensure service excellence.
  </li>
  <li>
   Identify performance gaps and develop action plans for improvement.
  </li>
  <li>
   Contribute to defining, implementing, and enhancing quality standards and service procedures.
  </li>
 </ul>
 <p>
  <strong>
   3. Team Leadership &amp; Coaching
  </strong>
 </p>
 <ul>
  <li>
   Lead, motivate, and coach team members to achieve individual and team objectives.
  </li>
  <li>
   Conduct on-the-job training for new hires and continuous learning sessions for the team.
  </li>
  <li>
   Hold regular team meetings to communicate updates and align on performance expectations.
  </li>
  <li>
   Monitor agent performance and provide constructive feedback to support growth and development.
  </li>
 </ul>
 <p>
  <strong>
   4. Communication &amp; Process Improvement
  </strong>
 </p>
 <ul>
  <li>
   Provide management with insights on operational issues and suggest process improvements.
  </li>
  <li>
   Facilitate open communication channels between teams and management.
  </li>
  <li>
   Escalate critical issues promptly and recommend corrective actions.
  </li>
 </ul>
 <p>
  <strong>
   5. Customer Escalations &amp; Recovery
  </strong>
 </p>
 <ul>
  <li>
   Handle escalated customer complaints and ensure quick and effective resolution.
  </li>
  <li>
   Follow up on unresolved issues and ensure customer satisfaction.
  </li>
 </ul>
 <p>
  <strong>
   6. Planning &amp; Reporting
  </strong>
 </p>
 <ul>
  <li>
   Support in forecasting call volumes and workforce planning.
  </li>
  <li>
   Track daily operational metrics and prepare performance reports for management review.
  </li>
  <li>
   Contribute to the development of operational objectives and action plans.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Skills Required
  </strong>
 </p>
 <p>
  <strong>
   Education:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business Administration, Communications, or a related field.
  </li>
 </ul>
 <p>
  <strong>
   Experience:
  </strong>
 </p>
 <ul>
  <li>
   Minimum 5 years of experience in a contact center or telesales environment, including at least 2 years in a supervisory or leadership role.
  </li>
  <li>
   Proven experience managing both inbound and outbound operations.
  </li>
 </ul>
 <p>
  <strong>
   Skills &amp; Competencies:
  </strong>
 </p>
 <ul>
  <li>
   Fluent English (spoken and written).
  </li>
  <li>
   Excellent communication and interpersonal skills.
  </li>
  <li>
   Strong problem-solving, decision-making, and analytical thinking.
  </li>
  <li>
   Proficiency in MS Office and CRM/call center software tools.
  </li>
  <li>
   Customer-oriented mindset with strong sales acumen.
  </li>
 </ul>
</div>


Customer Service Supervisor

NSV Trading LLC

<p><b>ob Summary</b></p><p>The CRM/SRM Supervisor is responsible for overseeing the development and execution of strategies that enhance relationships with both customers and suppliers. This role ensures that CRM and SRM systems are effectively utilized to drive customer satisfaction, supplier performance, and overall business efficiency.</p><p><b>Key Responsibilities</b></p><p><b>Customer Relationship Management (CRM)</b></p><ul><li>Supervise the implementation and maintenance of CRM systems and tools.</li><li>Monitor customer interactions and feedback to improve service quality.</li><li>Analyze customer data to identify trends, opportunities, and areas for improvement.</li><li>Collaborate with sales and marketing teams to develop customer engagement strategies.</li><li>Ensure timely resolution of customer complaints and escalations.</li></ul><p><b>Supplier Relationship Management (SRM)</b></p><ul><li>Manage supplier onboarding, performance tracking, and compliance.</li><li>Maintain strong relationships with key suppliers to ensure quality and reliability.</li><li>Evaluate supplier risk and develop mitigation strategies.</li><li>Support procurement in negotiating contracts and service level agreements.</li><li>Monitor supplier KPIs and conduct regular performance reviews.</li></ul><p><b>Cross-Functional Duties</b></p><ul><li>Train and support staff on CRM/SRM systems and best practices.</li><li>Generate reports and dashboards for senior management.</li><li>Ensure data accuracy and integrity across CRM/SRM platforms.</li><li>Drive continuous improvement initiatives in relationship management processes.</li></ul><p><b>Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration, Supply Chain, Marketing, or related field.</li><li>3&ndash;5 years of experience in CRM/SRM or related supervisory roles.</li><li>Strong analytical skills and proficiency in CRM/SRM software (e.g., Salesforce, SAP Ariba).</li><li>Excellent communication, negotiation, and interpersonal skills.</li><li>Ability to manage multiple stakeholders and prioritize tasks effectively.</li></ul><p><b>Preferred Skills</b></p><ul><li>Experience in both B2B and B2C environments.</li><li>Familiarity with data visualization tools (e.g., Power BI, Tableau).</li><li>Certification in CRM/SRM platforms or project management (e.g., PMP, Six Sigma).</li><li>OEM supplier experience is a strong advantage.</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Do you have a Bachelor&rsquo;s degree in Business Administration, Supply Chain, Marketing, or related field.</li><li>Do you have 3&ndash;5 years of experience in CRM/SRM or related supervisory roles.</li><li>Do you have Strong analytical skills and proficiency in CRM/SRM software</li></ul>

CRM/SRM Supervisor

Alghanim INDUSTRIES

<b>Date:</b> 14 Oct 2025
<br><br>
<b>Location:</b><br>
KW
<br><br>
<b>Company:</b><br>
Alghanim Industries
<br><br>
Long Description Job Summary
<br>Field Service Supervisor is responsible for maintaining/repairing all/any products supplied by the organization, delivery services as per standards set by the organization
<br>Job Responsibilities
<br><ul>
<li>Maintain of products that have been sold by offering on-site corrective and preventive maintenance as well as other after-sales technical support solutions.</li>
<li>on-the-job training and coaching to improve the company's overall technical customer service</li>
<li>oversee the diagnosis and resolution of field technical problems and suggest improvements to techniques and resolutions</li>
<li>provide technical assistance and support to engineers and customers whenever required</li>
<li>Management of workshop activities that includes workshop repairs , supplying backup machines to the field and cost effective repair of repairable assemblies</li>
<li>In charge of the calibration of the measuring devices and ensuring the proper functionality of engineers laptops</li>
<li>Take part in the planning for the “New Product Launch” assisting the Service and Stores Operations Manager and Services Delivery Manager for the required resources.</li>
<li>Advice the customer the repair cost for units not covered by service agreement or warranty.</li>
<li>Helps the contract sales team members in selling service contracts for machines that does not have a valid contract or warranty.</li>
</ul>
Candidate Requirements
<br><ul>
<li>Bachelor’s Degree in Engineering</li>
<li>2-5 years of experience, preferably in Office equipment industry</li>
<li>Previous experience in Xerox is a remarkable advantage.</li>
<li>Creativity: Being able to think of new systems and new ways to work. Being able to think creatively and ask the right questions.</li>
<li>Problem-Solving Skills: Ability to develop new solutions to problems. Having the skills to identify the source of the problem, create, and test solutions.</li>
<li>Teamwork: Able to work well with others in order to get the job done.</li>
<li>Listening Skills: Listening to workers, teammates, end user, and management is crucial to the job.</li>
<li>Communication Skills: Being able to communicate plans, thoughts, and rationale in the job. Good communication skills will greatly help in accomplishing the job.</li>
</ul>
Education

Service Supervisor

<div><p><b>Before you apply to a job, select your language preference from the options available at the top right of this page.</b></p><p></p><p>
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow&mdash;people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.</p><p></p><p><b>
Job Description:</b></p><p>
We&rsquo;re one of the world&rsquo;s largest providers of transportation and logistics services. Our customers range from small and mid-sized companies up to global enterprises. Our Global Logistics and Distribution business unit provides comprehensive logistics services and warehousing solutions utilizing a global network of distribution centers, innovative technology and supply chain expertise to manage the flow of goods from receiving to storage and order processing to shipment.</p><p></p><div><p><b>
Job Summary</b></p><p>
The Carrier Relations Supervisor is responsible for the daily performance of assigned outsource labor and vendors to ensure service is provided to UPS Mail Innovations (MI) customers. They regulate the transfer of freight in and out of facilities. This position selects vendors, negotiates rates, and plans transportation routes to meet customer needs and control costs. They provide direction to outsourced labor.<br>
<br>
<b>Responsibilities:</b></p><ul><li><p>
Develop and implement local transportation network ensuring the efficient and timely movement of product and other materials to/from customers, UPS-MI and destination USPS facilities.</p></li><li><p>
Establish and maintain processes to track and document product movements into destination USPS facilities. Process to include documentation of receipt of mail at destination USPS facilities on agreed schedule with outside service providers and/or via UPS-MI leased vehicles.</p></li><li><p>
Develop transportation schedules for pick-up of product at customer facilities and monitor adherence to schedules by transportation service providers and/or UPS-MI dedicated network.</p></li><li><p>
Negotiate most favorable rates with transportation service providers consistent with service needs and UPS-MI operations schedules.</p></li><li><p>
Track and report costs and audit invoices from transportation service providers to ensure accuracy in costs paid for outside transportation services.</p></li><li><p>
Maintain budgeted transportation costs on a per piece and per pound basis.</p></li><li><p>
Respond to customer requests for non-scheduled transportation services consistent with established operating procedures.</p></li><li><p>
Monitor movement of product and other materials between UPS-MI Regional Processing Facilities. Notify destination facilities of incoming shipments and ensure receipt.</p></li><li><p>
Ensure compliance of all Department of Transportation (DOT) and Transportation Security Administration (TSA) rules and regulations as they pertain to UPS-MI.</p></li><li><p>
Ensure compliance of all UPS-MI established operating procedures.</p></li><li><p>
Train assigned on-site contract staff in proper preparation of materials for movement.</p></li><li><p>
Assure that all supplies needed for movement of product and other materials are on-hand and available at all times.</p></li><li><p>
Maintain confidentiality of all internal systems, procedures, customer data, and personnel information.</p></li></ul><p><br>
<br>
<b>Qualifications:</b></p><ul><li><p>
Bachelor's Degree or International equivalent - Preferred</p></li></ul><p></p><p><b>
Additional Criteria:</b></p><ul><li><p>
Job Grade: <b>20D</b></p></li><li><p>
This is not a remote position. Must be currently located in the same geographic location as the job or willing to relocate yourself &ndash;<b>Required</b>.</p></li><li><p>
Last day to apply is <b>Tuesday, November/4/2025 at 11:59 pm (EOD)</b></p></li><li><p><b>
Shift:</b> Monday-Friday, 9 am to 7 pm
</p></li></ul></div><p></p><p><b>Employee Type:</b></p>
Permanent<p></p><p>
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.</p><p></p><p><b>
Other Criteria:
</b></p><p>UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.</p><p></p><p><b>
Basic Qualifications:</b></p><p>
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.</p></div><p></p>

Carrier Relations Supervisor

Weir Group

<div><div>HPGR Service Supervisor<br>
U&#351;ak or &#304;stanbul<br>
Onsite &ndash; Field-based with frequent domestic travel</div><div></div><div>
Purpose of Role: <i>This role is pivotal in ensuring top-tier service quality and boosting Aftermarket (AM) sales performance for HPGR equipment across Turkey. It offers the opportunity to work hands-on with advanced grinding technology, directly impacting customer satisfaction and operational efficiency. The successful candidate will play a key role in minimising equipment downtime and enhancing service standards. If you thrive in dynamic field environments and enjoy solving complex technical challenges, this role is for you.</i></div><div></div><div>
What we offer</div><div>
At Weir, we are proud to provide reward on a basis which is fair and attractive, including a competitive benefits package. Through our &lsquo;We are Weir&rsquo; framework, we focus on the importance of our people and the contribution they make to our organisation.</div><ul><li><div>
Health &amp; Wellbeing: Our Health and Wellness framework supports mental, physical, digital, and financial wellbeing, tailored to the needs of each region and team.</div></li><li><div>
Grow your Own Way: Weir&rsquo;s fast-paced environment offers opportunities to explore new challenges, learn, and progress. You&rsquo;ll have the freedom to shape your own career path.</div></li><li><div>
Be You and Belong: Weir is an inclusive workplace where innovation, collaboration, and individuality are celebrated.,</div></li></ul><div></div><div>
Key Responsibilities:</div><ul><li><div>
Lead Field Operations: Manage the full lifecycle of HPGR systems at customer sites&mdash;including installation, commissioning, maintenance, troubleshooting, and repair&mdash;to ensure optimal performance and minimal downtime.</div></li><li><div>
Customer Engagement &amp; Sales Enablement: Build strong customer relationships through reliable service delivery and technical training, while identifying Aftermarket sales opportunities such as retrofits, upgrades, and spare parts.</div></li><li><div>
Technical Excellence &amp; Reporting: Conduct root-cause analysis, recommend preventive actions, maintain accurate service documentation and performance reports in English, and ensure all data is entered into ERP/CRM systems.</div></li><li><div>
Cross-functional Collaboration: Coordinate with internal teams (Sales, Engineering, Parts, Quality) to drive continuous improvement, participate in global HPGR service initiatives, and contribute to service efficiency and cost control.</div></li><li><div>
Safety First: Demonstrate 100% commitment to our zero harm behaviours in support of our drive towards developing a world class safety culture.</div></li></ul><div></div><div>
Job Knowledge/Education and Qualifications:</div><ul><li><div>
Bachelor&rsquo;s degree in Engineering (Mechanical or Mechatronics preferred).</div></li><li><div>
Proven experience in heavy industry, mining, or mineral processing sectors.</div></li><li><div>
Strong knowledge of HPGR or similar high-pressure grinding/process equipment.</div></li><li><div>
Good command of English (spoken and written), with technical reporting skills.</div></li></ul><div></div><div>
&lt;Must be permanently authorised to work in the country to which you are applying, without sponsorship.&gt;</div><div></div><div>
We are Weir! Founded in 1871, Weir engineers solutions that improve safety, efficiency and sustainability &ndash; helping to provide the essential resources needed by a growing world. We are a global family. We are proud of our unique blend of talent, technology and culture. We are here to inspire you to do the best work of your life!</div><div></div><div><br>
Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.</div><div></div><div>
#minerals<br>
#LI-MC1</div></div>

HPGR Service Supervisor

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