client service supervisor

Flagger Force Traffic Control Services

<div>Overview:
<div>
The Client Solutions &amp; Billing Supervisor provides full oversight of the order-to-cash process, ensuring accuracy, timeliness, and financial integrity across all client accounts. This role leads a team of Analysts, driving accountability for billing accuracy, collections performance, and client satisfaction. The Supervisor serves as the operational point of escalation for complex client issues, oversees day-to-day billing and collections activities, and partners with internal stakeholders to enhance data accuracy, automation, and process efficiency. The Supervisor plays a critical role in maintaining strong client relationships, supporting continuous improvement initiatives, and ensuring the team meets organizational revenue goals.</div>
Responsibilities:

Supervisory Responsibilities:<ul><li>
Supervise the collections analysts</li><li>
Conduct monthly 1 v 1 coaching with direct reports</li><li>
Handle all aspects of performance management for direct reports</li></ul> 
Duties/Responsibilities:<ul><li>
Team Leadership &amp; Oversight<ul><li>
Supervise and guide Analysts to ensure invoices are generated accurately, submitted on schedule, and supported by proper documentation. Review weekly billing activity, verify compliance with policies, and oversee resolution of discrepancies to maintain data integrity.</li></ul></li><li>
Client Relationship &amp; Escalation Management<ul><li>
Serve as a secondary contact for key utility clients, joining client KPI or escalation calls to resolve complex billing or collections issues. Provide direction to analysts on client communication and ensure professional, timely resolution of inquiries and disputes.</li></ul></li><li>
Order-to-Cash Process Accountability<ul><li>
Oversee the complete billing and collections workflow from data entry through cash application. Ensure adherence to established policies and controls, and identify opportunities to improve automation, reconciliation accuracy, and timeliness.</li></ul></li><li>
Collections &amp; AR Performance<ul><li>
Lead weekly collections meetings with the analyst team to review aging receivables, establish action plans for overdue accounts, and ensure performance aligns with company AR goals. Collaborate with clients and internal teams to address payment delays or invoice rejections.</li></ul></li><li>
Client Onboarding &amp; Technical Setup<ul><li>
Manage the setup of new clients and billing processes, including creating billing templates, defining invoicing parameters, and coordinating with Technology, Payroll, Operations, and Field Operations to ensure proper data capture and system configuration.</li></ul></li><li>
Cross-Departmental Collaboration<ul><li>
Work closely with Business Development, Field Operations, Payroll, and the Operations to resolve systemic issues impacting billing accuracy, contract compliance, or data transfer between systems.</li></ul></li><li>
Reporting &amp; Analysis<ul><li>
Compile and review weekly billing and collections reports, team productivity metrics, and account performance summaries for the Billing &amp; Collections Manager. Provide insights and recommendations to improve accuracy, efficiency, and client satisfaction.</li></ul></li><li>
Training &amp; Staff Development<ul><li>
Coach, mentor, and develop team members, providing feedback and technical guidance to strengthen their analytical and client-management skills. Lead onboarding and ongoing training sessions for analysts to ensure consistency and compliance with policies.</li></ul></li><li>
Process Improvement &amp; Systems Efficiency<ul><li>
Partner with Technology, Finance, and Operations leadership to evaluate and implement process enhancements that improve data flow, reduce rework, and support scalable revenue operations practices.</li></ul></li></ul> 
Other Job Functions:<ul><li>
Support internal and client-facing audits, data reviews, and special projects as assigned by the Manager.</li><li>
Participate in department meetings, process improvement workgroups, and cross-functional initiatives.</li><li>
Demonstrate company values of accountability, integrity, and collaboration in all interactions</li></ul> 
In addition to the functions listed above, the employee is expected to act in accordance with company values, vision and mission, exercise honesty, integrity and respect with all clients and co-workers, demonstrate leadership, maintain a professional appearance and demeanor, demonstrate a positive attitude, communicate effectively with co-workers and clients, work with accuracy, efficiency and close attention to detail, maintain good attendance by working when and where directed, respect the work environment and keep it as neat and clean as possible, and exercise initiative to learn new skills and tasks and to help co-workers when possible. The employee is also expected to perform other duties and functions as required. 
What Flagger Force Offers:<ul><li>
Medical, vision and dental insurance</li><li>
401k w/company match</li><li>
Generous paid time off</li><li>
On-site fitness facility</li><li>
Paid holidays</li><li>
Health savings account</li><li>
Company paid benefits (long term disability and basic life/AD&amp;D)</li><li>
Employee assistance program</li><li>
Tuition and education assistance</li><li>
Employee appreciation events</li><li>
Giving back to the communities we serve through paid volunteer time off</li><li>
Professional development opportunities</li></ul>
Qualifications:
<div>
Required Skills: 
Reporting &amp; Systems Oversight<ul><li>
Oversees:</li><li><ul><li>
Weekly billing completion</li><li>
AR performance metrics</li><li>
Team-level accuracy rates</li></ul></li><li>
Builds department reporting tools (in collaboration with Manager and FP&amp;A).</li></ul>
Client Setup &amp; Technical Configuration<ul><li>
Designs:</li><li><ul><li>
New billing templates</li><li>
Rate logic setups</li><li>
Client parameters</li></ul></li><li>
Coordinates with:</li><li><ul><li>
Technology/IT for data mapping</li><li>
Business Development for contract translation</li><li>
Operations for field-data requirements</li></ul></li></ul>
Quality Control &amp; Operational Governance<ul><li>
Conducts:</li><li><ul><li>
Weekly audits</li><li>
Spot checks</li><li>
Reconciliation reviews</li></ul></li><li>
Ensures completeness and policy compliance across all client accounts.</li></ul> 
Interpersonal &amp; Leadership Skills
Team Management<ul><li>
Provides structured coaching and feedback.</li><li>
Monitors workload and reallocates as needed.</li><li>
Addresses performance issues and skill gaps.</li><li>
Ensures consistent application of policies across the team.</li></ul>
Escalation Management<ul><li>
Handles:</li><li><ul><li>
High-priority client disputes</li><li>
Cross-department issues (bad field data, contract gaps, payroll mismatches)</li><li>
Sensitive conversations around corrective action</li></ul></li></ul>
Cross-Functional Influence<ul><li>
Represents the department in:</li><li><ul><li>
Client onboarding meetings</li><li>
Operations calls</li><li>
Business Development reviews</li><li>
Technology working sessions</li></ul></li></ul>
Process Ownership<ul><li>
Implements new or improved billing workflows.</li><li>
Standardizes processes across Analysts I&ndash;Senior.</li><li>
Leads continuous improvement initiatives.</li></ul>
Professional Credibility<ul><li>
Communicates with confidence and authority.</li><li>
Trusted by internal leaders to drive resolution efficiently.</li></ul>
Education and Experience: 
<ul><li>Bachelor&rsquo;s degree in Finance, Accounting, Business Management, or a related field required.</li><li>
3+ years of progressive experience in billing, revenue operations, or client accounts, including team leadership responsibilities.</li><li>
Strong working knowledge of ERP/billing systems and advanced Excel proficiency.</li><li>
Demonstrated ability to lead a team, manage multiple priorities, and ensure operational accuracy under tight deadlines.</li><li>
Proven success managing client relationships, resolving escalated issues, and improving billing and collections performance.</li>
Experience supporting large enterprise or utility clients preferred. 
<li>
</li></ul>Flagger Force is an industry leader in traffic control. Utilizing robust technology resources and expertise, we support the nation&rsquo;s infrastructure, utilities, and other service industries throughout the eastern United States. 
Flagger Force provides a supportive work environment centered on our organization's values, vision, and mission. The leadership team believes that our most important asset is our employees. 
Flagger Force is an Equal Opportunity Employer. Flagger Force's policy is to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, military status, sexual orientation, genetic information, or any other protected status under applicable law 
#LI-ONSITE</div>
Education: Bachelors Degree</div>

Client Solutions and Billing Supervisor

Hermès

<div>The Team:
The Herm&egrave;s Maison Madison Flagship Boutique opened in 1983 and focuses on providing extraordinary service to clients as a part of the New York Region. This position will report to the After Sales Manager and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment. 
The Opportunity:
The After Sales Service Supervisor within the After Sales Service Department is responsible for receiving and overseeing Herm&egrave;s customer-owned merchandise (COM) across all m&eacute;tiers. In this role, you will provide exceptional after sales service by analyzing products, identifying the repair need and possibilities, and orchestrating all elements related to the after sales process, including the appropriate repair process, lead times, cost associated, tracking, follow up with craft shops and m&eacute;tiers in Paris, vendors, and clients, and closure of final delivery of repairs. This role will serve to consistently provide a high level of service to the client and streamline processes, acting as liaison between client, Craftspeople, vendors, and Paris After Sales.
All other duties as assigned by the supervisor. 
About the Role:
<ul><li>Taking in repairs and identifying what repairs need to and can be done to the item within Herm&egrave;s group guidelines
</li><li>Work with clients one-on-one to identify what repairs need to and can be done to the item. Explain the process, timeline, costs, and review of the overall condition of item with the client at drop off
</li><li>Proper and clear completion of COM repair form including contact information, pricing, repair lead time, process and pick up procedures are all properly explained and noted
</li><li>Consistent follow up with clients on status of their repairs, throughout the repair process. Follow up includes email or phone based on client&rsquo;s preference
</li><li>Answer phone and email requests from clients in a timely manner, ensuring the highest level of client service is provided in each interaction
</li><li>Properly log and process repairs with information from COM forms and photographs of products using the existing Excel and After Sales Service systems where applicable
</li><li>Examine product and ensure that repair was properly completed, and that product is clean and presentable for return to client
</li><li>Process repair transactions at POS to collect client payment and liaison with back of house team if the process is not followed
</li><li>Follow up with client post-repair pick up to ensure client satisfaction
</li><li>Adheres to company compliance and security procedures throughout the After Sales process
</li><li>Partner with sales team to direct clients to After Sales area and ensure proper procedures are respected
</li><li>Consistent participation in product training to enhance product knowledge including morning meetings, Paris trainings, and tools within Porte
</li><li>Shipping via FedEx and messenger service to clients and local vendors. Packing COM according to company standards and product requirements. Prepare packing list for items to be sent to the Distribution Service Center or other Boutique locations
</li><li>Communicate any quality issues or repeatedly received products for repair with After Sales Service Manager for Herm&egrave;s
</li>Provide coverage in Boutique location if scheduled primarily in workshop, as applicable 
<li>
</li></ul>Supervisory Responsibility:
<ul><li>No 
</li></ul>Budget Responsibility:
No 
<ul><li>
</li></ul>Decision Making Responsibility:
<ul><li>YES - Ability to identify when to refuse a repair due to condition, extensive wear and tear, or potential counterfeit merchandise. Communicate to management team as needed on challenging or difficult circumstances. 
</li></ul>About You:
<ul><li>1-3+ years of related experience in after sales, in a luxury, manufacturing, or technical product environment preferred
</li><li>Keen interest in product and quality
</li><li>Strong computer skills including proficiency in Microsoft Office
</li><li>Flexibility and adaptability
</li><li>Client Service experience
</li><li>Excellent communication skills, both written and verbal
</li><li>Ability to handle difficult situations with grace, composure, diplomacy, tact, and discretion
</li><li>Accuracy and attention to details
</li><li>Knowledge of French language a plus, but not required
</li>Ability to lift between 0-25 lbs. without assistance 
<li>
</li></ul>The hourly range for this position is $24.67 to $27.01. Actual rates are determined based on the job, location, and individual experience. 
 
We are looking for a candidate who has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations. 
Herm&egrave;s is proud to offer a variety of benefits to support the needs of our employees and their families, including:
<ul><li>Commission and bonus incentives based on sales performance
</li><li>Medical, Dental, Vision
</li><li>Life Insurance and Disability
</li><li>Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick &amp; safe time)
</li><li>Paid Parental leave and transition time
</li><li>401(k) and Roth Retirement plan with company matching and profit sharing
</li><li>Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
</li><li>Product discount and EAP resources
</li>Access to Calm App, Health Advocate, Family Building Support and more! 
<li>
</li></ul>Company Overview
 
Since 1837, Herm&egrave;s has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence, and the aesthetic of functionality define the singularity of Herm&egrave;s, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time. 
An independent, family-owned company, Herm&egrave;s is dedicated to keeping production in France through its 42 workshops, The Herm&egrave;s organization is also a truly global community with a network of 310 stores in 49 countries. Herm&egrave;s employs more than 15,000 people worldwide with over 6,000 of the workforce being Herm&egrave;s craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation. 
At Herm&egrave;s, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Herm&egrave;s&rsquo; success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Herm&egrave;s wish to leave a positive footprint on the world, a mission that&rsquo;s at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films &ldquo;Footsteps Across the World&rdquo; available on our website. Link here. 
 
Our Commitment
 
Family is at the heart of Herm&egrave;s. At Herm&egrave;s of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Herm&egrave;s of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Herm&egrave;s of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners. 
At Herm&egrave;s of Paris, we are proud to be an equal opportunity workplace. It is the policy of Herm&egrave;s of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Herm&egrave;s of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws. 
We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com. Please do not submit resumes or applications to this email address.</div>

After Sales Service Supervisor, Maison Madison

Qualfon

<div>Overview:
<div>
Mission: As a Contact Center Supervisor at Qualfon, you will lead a team of dedicated contact center associates, ensuring the best performance, employee engagement and development, and client satisfaction. This role spans three critical dimensions: Mentor, Manager, and Messenger upholding the STRIDES values of Service, Teamwork, Results, Integrity, Dignity, Encouragement, and Spirituality, and demonstrating by example the four agreements at Qualfon to Keep-Commitments, Add-Value, Move-Fast, and Spend-Wisely.</div><div></div><div> 
EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.</div><div></div><div> 
If you would like to fill out a Voluntary Self-Identification of Disability Form, please visit us at Qualfon.com/join-us - https://qualfon.com/join-us/</div>
Responsibilities:
<div>
Dimensions of Leadership:</div><div></div><div> 
1. Mentor: Help others succeed in their personal and company goals. Know and understand each team member and ensure that all persons are supported to reach their full potential. Works on improving his/her own knowledge, skills, and abilities.</div><div></div><div> 
o Coaching and Development:</div><ul><li>
Provide ongoing coaching and guidance to contact center agents for excellence.</li><li>
Comply with Coaching, Quality Performance Metrics (QPM), and Performance Improvement Plan (PIP) policies and procedures.</li><li>
Assist team members in discovering their total vocation and support their growth.</li><li>
Create a positive learning environment, providing regular feedback and facilitating ongoing skill development.</li></ul><div>
Qualfon Mission Leaders, as Mentors, prioritize integrity. They nurture individual growth, treat others with respect, and uphold ethical standards while also complying with the laws of each country, state, or region where Qualfon operates.</div><div></div><div> 
2. Manager: Make sure that we meet our responsibilities and deliver results to the best of our abilities.</div><div></div><div> 
o Client and Internal KPIs:</div><ul><li>
Attending client Key Performance Indicators (KPIs) and internal KPIs, such as Attendance and Attrition.</li><li>
Assists Quality Assurance Review (QAR) in conducting Root Cause Analysis (RCA) and participates in the activities initiated by QAR for the improvement of the team&rsquo;s performance.</li><li>
Analyze workflows to identify areas for improvement, streamlining processes to enhance efficiency and customer satisfaction.</li><li>
Uphold Qualfon standards by monitoring interactions, ensuring adherence to scripts and providing constructive feedback to the agents. Regularly update and maintain coaching scorecards.</li></ul><div>
Qualfon Mission Leaders, as Managers, prioritize results and teamwork. They manage the resources entrusted to them, emphasizing the importance of reaching targets for profitability.</div><div></div><div> 
3. Messenger: Represent Qualfon in a professional manner. Work to create a positive environment.</div><div></div><div> 
o Communication and Team Building:</div><ul><li>
Communicate clearly across all channels and platforms.</li><li>
Conduct regular team meetings and huddles for center updates.</li><li>
Provide timely KPI updates and coaching logs.</li><li>
Promote transparent communication between agents, management, and other departments, addressing concerns and fostering collaboration.</li><li>
Represent your team's needs and successes to senior management.</li></ul><div>
Qualfon Mission Leaders, as Messengers, prioritize constant encouragement and active listening. They execute mission-driven communication, positive problem-solving, clear expression, and empathetic listening.</div>
Qualifications:
<ul><li>High School Diploma (required); college degree or some college coursework (preferred).</li><li>
Excellent communication skills, both written and verbal.</li><li>
Proficiency in computer literacy.</li><li>
Analytical and logical thinking abilities.</li><li>
Strong planning and organizational skills.</li><li>
At least 2 years of team leadership experience in a contact center setting is required.</li></ul></div>

Onsite Call Center Supervisor

Epiq

<div>At Epiq , your work contributes to complex, global legal outcomes. You&rsquo;ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that&rsquo;s recognized externally. Enabled by modern platforms and AI, you&rsquo;ll do the most meaningful work of your career and see your impact at scale.
Job Description:
Position Summary
Epiq Supervisors oversee the daily operations of the Project Attorneys/ Project Specialists/Project Coordinators in Client Services. Through leadership, training and development of staff members, this position will ensure client requirements are achieved and resources are maximized to their full potential. A successful supervisor always has our client&rsquo;s interests in mind by ensuring escalations are addressed quickly, appropriately and that consumer-facing discussions are effective and handled with empathy. Additionally, this position will coordinate with internal project team members to supervise other case-specific activities supporting escalation work, updating FAQs/Scripting, quality assurance and critical client requirements.
Job Responsibilities
<ul><li>Supervise the daily performance of Project Attorneys to ensure a high level of productivity, quality, and customer satisfaction. Provide a positive climate for optimum employee performance.
</li><li>Coach, mentor and develop a team of direct reports, conducting quarterly performance reviews that motivate your direct reports and boost their productivity.
</li><li>In partnership with our Training Team, develop training curriculum and facilitate training classes as needed.
</li><li>Monitor employees work product and ensure consistency and quality across varying job types. Establish, document and communicate expectations for the work being performed. Where applicable, track and provide coaching to employees not meeting team standards. Listen to and grade select phone calls utilizing a standard Quality Assurance Scorecard; provide feedback to the Project Attorneys and assist the Project Manager in gathering scores and call details for the client.
</li><li>Maintain proficient understanding of company policies and procedures, department goals, and business plan. Analyze team needs based upon predetermined business plan; identify areas of opportunity and recommend specific improvement methods for efficiency and service. Provide continued evaluation of processes and procedures.
</li><li>Assist Project Manager with client-facing communications in a timely and accurate fashion that builds a rapport with clients and collaborates in a consultative manner. Actively listen to clients, understand their needs, and appropriately represent the client&rsquo;s needs internally.
</li><li>Workforce Management: Ensure the team is adequately staffed by creating schedules, monitoring forecasted work and ensuring adherence to schedules. Reviewing and approving time off requests and daily time entries ensuring accuracy. Analyzing work produced compared to time billed to ensure it aligns with expectations. Assist the team in professional development by learning their strengths and goals and developing plans to help them achieve those goals. Act as a liaison between the Project Attorneys, Project Managers, and Client Services management. Ensure communication is established between all parties. Develop and maintain good working relationships with other departments to meet customer and employee needs.
</li><li>Work with Remediation project teams to update scripting, FAQs, and procedures as needed.
</li><li>Ensure that the Project Attorneys have adequate procedures and scripting to perform their work. Ensure Claims and Contact Center have procedures and scripting that are current. Assist the PM in responding to client inquiries and audits by understanding the needs of the client and creating plans to accommodate those needs, monitor the work, and provide presentable results to the client.
</li></ul>Qualifications
<ul><li>Outstanding written and verbal communication skills are required. Ability to clearly communicate complex ideas to diverse audiences. Ability to effectively organize and manage multiple initiatives simultaneously
</li><li>Must have strong experience in the areas of staff development and direction, training, quality assurance, active/effective listening and document preparation.
</li><li>Bachelor's degree in management or other relevant industry field is preferred
</li></ul>Your specific salary will be determined based on several factors:
<ul><li>Location-based market rate for the role
</li><li>Your abilities in relation to the job specification
</li><li>Performance during screening and interview
</li><li>Pay parity with the wider team in the considered location
</li></ul>Further details about the package will be provided during the initial screening call with the Talent Acquisition Team. 
Epiq Leadership Compass
Builds Talented Teams
Builds and develops inclusive, high-performing teams aligned to strategic goals for exceptional talent and business results.
<ul><li>Focus on employee engagement
</li><li>Build a strong talent pipeline
</li></ul>Fosters Relationships &amp; Collaboration
Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.
<ul><li>Build trust-based partnerships
</li><li>Nurture long-term relationships
</li><li>Remove collaboration barriers
</li><li>Celebrate cross-team success
</li></ul>Engages &amp; Influences
Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.
<ul><li>Use storytelling to build buy-in
</li><li>Align communication with organizational goals
</li><li>Guild alignment through strong engagement
</li></ul>Maximizes Performance
Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq&rsquo;s goals.
<ul><li>Use data to identify improvement opportunities
</li><li>Make informed decisions
</li><li>Align team goals with boarder strategy
</li><li>Empower teams to manage their own goals
</li><li>Translate vision into clear priorities
</li><li>Prepare for disruptions with strong change management
</li></ul>Achieves Operational Success
Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.
<ul><li>Improve workflows for team efficiency
</li><li>Use clear documentation and expectations
</li><li>Resolve issues quickly using data and feedback
</li></ul>It is Epiq&rsquo;s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual&rsquo;s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq&rsquo;s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.</div>

Client Services Supervisor

Southwest Airlines

Department: Ground Operations
 
Our Company Promise
 
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
 
Job Description: *** For external applicants only: 
(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Arkansas.
 (2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson
 and not selected for the Supervisor Customer Service position at LIT within the last 12 months.*** Pay & Benefits Pay of $36.00 to $37.50 per hour*, depending on qualifications and experience. Opportunities for overtime and shift premiums. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company. Benefits you’ll love:
 Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
 Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
 Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***
 Competitive health insurance for you and your eligible dependents
 Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
 Explore more benefits you’ll love: https://careers.southwestair.com/benefits Job Summary
 Want to lead a Team that helps Customers every day? A Supervisor Customer Service at Southw e st Airlines manages and supports Customer Service Agents, Operations Agents, and Skycaps. They make sure work is done safely and on time, help solve problems, and respond to Customer questions. Supervisors also monitor scheduling, training, and daily reports. They share important updates with the Team. They work with other Airport Operations Teams to keep flights on schedule and Customers happy. This role is perfect for someone who enjoys leading People and helping Southwest deliver safe, friendly, and on-time service each day.
 
Additional details
 
The Supervisor Customer Service works assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.
 
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
 
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristi cs .
 Model the Southwest Way
 Guide and lead team members using SWA talent management practices to coach, develop, and engage employees
 Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
 Invest in leadership and self-growth through participating in continuous learning and development
 Responsibilities
 Actively coordinate with all Departments to maintain the station's on-time performance, Employee morale, and Customer satisfaction
 Respond to and resolve Customer questions, requests, or complaints
 Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment, Meet or exceed performance goals through effective decisions, Assign and track Agents for training compliance
 Coordinate actively with all Departments to maintain the Station's on-time performance. Report status updates to leaders and employees consistently
 Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, review and ensure accurate delay coding
 Work with staff planning to build bids that are in line with department’s hourly goals.
 Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly
 Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes
 May perform other job duties as directed by Employee’s Leaders
 Knowledge, Skills, and Abilities
 Knowledge of principles and processes for providing Customer and personal services, including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
 Knowledge of applicable Collective Bargaining Agreements and their applications
 Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
 Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology
 Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
 Ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)
 Ability to apply general rules to specific problems to produce answers that make sense
 Ability to recognize and address performance and safety concerns in a timely manner
 Ability to ensure all equipment is maintained and available for the operation Education
 NA
 Experience
 
Fully functioning, broad knowledge in: 
Airlines Operation Management
 Customer Service
 Licensing/Certification
 Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements
 Ability to obtain GSC (Ground Security Coordinator) qualification and comply with DOT (Department of Transportation) drug and alcohol testing program
 May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work on international flights
 Physical Abilities
 Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
 Ability to communicate and interact with others in the English language to meet the demands of the job
 Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
 Ability to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
 Ability to climb, bend, kneel, crawl, and stoop on a frequent basis and for an extended period
 Ability to perform assigned duties with potential exposure to excessive noise, vibration, and/or sensory conditions.
 Ability to perform assigned duties in outdoor and inclement weather conditions
 Other Qualifications
 Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
 Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
 Must be at least 18 years of age
 Must be able to comply with Company attendance standards as described in established guidelines
 
<ul>
<li>Pay amount doesn’t guarantee employment for any particular period.</li>
</ul>
**401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.
 *** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
 
Southwest Airlines is an Equal Opportunity Employer.
 Please print/save this job description because it won't be available after you apply.
 Job Posting End Date
 05/13/2026

Supervisor Customer Service - LIT

Pegasus Logistics Group

<div>Job Profile Summary:
Supervises an organization's logistics operations to control, deliver, and distribute products and materials to the destination.
Major Duties and Responsibilities:<ul><li>
Supports the overall strategy, metrics, and processes to deploy an optimized logistic network and operations.</li><li>
Oversees daily operations for inventory, distribution, transportation, or other processes that support the achievement of organizational goals and KPI's for product delivery and customer satisfaction.</li><li>
Monitors teams and vendors' adherence to service level targets.</li><li>
Troubleshoots and resolves issues.</li><li>
Ensures compliance with all regulations governing transportation of goods.</li><li>
Utilizes systems to input and obtain workflow status and information and to identify problems in operations.</li><li>
Supervises a group of primarily para-professional level staffs.</li><li>
May also be a level above a supervisor within high volume administrative/ production environments.</li><li>
Comply with the requirements of the company&rsquo;s Quality Management System.</li></ul>
Required Skills, Experience, and Education:<ul><li>
Bachelor's degree</li><li>
3+ years of experience in the related area as an individual contributor</li><li>
Computer literate with proficient use of software and/or computer programs (MS Office)</li><li>
Bilingual in Spanish and English</li><li>
Meet customer requirements in a fast-paced work environment with a strong customer service orientation.</li><li>
Self-motivated, positive, have a high degree of integrity, dependable, and participate as a team member to achieve common goals with a sense of urgency.</li><li>
Strong interpersonal skills and problem-solving abilities to positively manage conflict.</li><li>
Must be confident, team-oriented, and enjoy working in a fast-paced environment.</li><li>
Proficiency in English, including the ability to speak, read, write, and comprehend English, is required for this position.</li></ul>
Desired Skills, Experience, and Education:<ul><li>
Displays integrity, reliability, empathy, and a strong work ethic.</li><li>
Results-oriented; Displays sense of urgency.</li></ul>
Physical Requirements:<ul><li>
Remain in a stationary/seated position for an extended period.</li><li>
Regularly required to operate a computer, telephone, keyboard, and other office machinery.</li><li>
Specific vision abilities required by this job include close vision requirements due to computer work.</li><li>
The ability to hear, understand, and distinguish speech and/or other sounds.</li></ul><div><div><div><div><div><div><div>
Pegasus Logistics Group is breaking the mold and we want employees as passionate and diverse as we are.
Pegasus Logistics Group is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.</div></div></div></div></div></div></div></div><div></div>

CLIENT SERVICES SUPERVISOR

North Texas Tollway Authority

<div>
 NORTH TEXAS TOLLWAY AUTHORITY
 
 
 
 Summary
 
 
 
 The Customer Service Supervisor leads daily operations across multiple customer service channels, including Call Center, Front Counter, and Back Office Support, ensuring consistent, high-quality service delivery. This role supervises and coaches staff, monitors performance metrics, manages scheduling and workload distribution, and resolves escalated customer issues while promoting NTTA&rsquo;s Mission: Forward values.
 
 
 
 Starting Rate: $58,094/annually- $76,440/annually- $99,372/annually
 
 
 
 
 Applicants are required to be eligible to lawfully work in the United States immediately. This position is not available for H1-B visa sponsorship.
 
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Ensures Service Level Agreements (SLAs) are met.
 </li>
 <li>
 Resolves escalated customer issues and handle escalated customer interactions.
 </li>
 <li>
 Resolves internal and external customer issues; respond with urgency to customer inquiries.
 </li>
 <li>
 Manages customer service staff performance and quality by coaching team members and participating in customer interactions, call monitoring sessions, or case management.
 </li>
 <li>
 Monitors quality and performance standards.
 </li>
 <li>
 Makes timely leadership decisions regarding staff issues and ensure consistent policy implementation.
 </li>
 <li>
 Supports team members by conducting regular employee coaching sessions (both informal and formal); write and deliver performance appraisals.
 </li>
 <li>
 Motivates team and ensures performance metrics are met.
 </li>
 <li>
 Communicates information and departmental/team results by leading huddles, team meetings, and one-on-one meetings and fosters open communication by seeking and delivering 360 feedback.
 </li>
 <li>
 Quantifies workforce shortages and adjust available staff accordingly.
 </li>
 <li>
 Reviews all internal and external customer contacts.
 </li>
 <li>
 Reviews productivity by analyzing daily reports, updates spreadsheets, and provides statistics to Customer Service staff and management.
 </li>
 <li>
 Solicits feedback from customers and employees and recommend improvements in all internal and external processes.
 </li>
 <li>
 Recommends and implements employee recognition programs.
 </li>
 <li>
 Schedules tasks and projects.
 </li>
 <li>
 Assists Workforce Management, working with and managing vendor relationships, and assisting other departments and groups.
 </li>
 <li>
 Maintains individual employee records regarding attendance, performance, recognition, schedules, etc.
 </li>
 <li>
 Ensures confidentiality of employee and customer records.
 </li>
 <li>
 Performs billing research to resolve customer inquiries.
 </li>
 <li>
 Enters, organizes and maintains critical data and reviews and verifies all deposits (when assigned to front counter support).
 </li>
 <li>
 Performs research for budget documents, compile data for computer entry and enter or oversee data entry.
 </li>
 <li>
 Supports all groups within Customer Service, however, normal day-to-day duties typically fall within one of the following areas:
 
 
 </li>
 </ul>
 
 Call Center
 
 
 
 Includes all duties listed above while providing direct leadership and daily operational oversight for customer service representatives in a multi-channel contact center (
 
 inbound/outbound calls/emails/chat
 
 ), ensuring adherence to service standards, schedules, and performance expectations. Monitors call handling performance by participating in call monitoring, quality assurance reviews, and real-time observation; delivers timely coaching and corrective guidance to improve service quality, efficiency, compliance, and customer satisfaction. Analyzes call center data and performance reports to identify trends, training needs, and process improvement opportunities; communicates insights and action plans to team members and leadership.
 
 
 
 Front Counter
 
 
 
 Includes all duties listed above with main duties in our front counter environments. Other duties may include, but not limited to cash handling, auditing and balancing procedures. This position requires the ability to work any assigned shift within the Monday&ndash;Saturday workweek. Saturday availability is a required and essential function of this role. Work schedules may rotate and change based on operational and business needs. This position requires the ability to report to and work at any NTTA Customer Service Center location, as assigned. Customer Service Center locations may include, but are not limited to: Plano, Mesquite, Fort Worth, Irving, Grand Prairie, and South Dallas (DPS). Assigned work location may vary on a regular basis depending on coverage needs, staffing levels, and business necessity.
 
 
 
 Support Services
 
 
 
 In addition to general leadership responsibilities, this position directly supervises a team of Support Service Agents, overseeing daily operations and ensuring service excellence. Assisting team members by handling escalated inquiries/cases/calls, inventory management, override requests, helping team members through research and finding information to find resolution. Work volume will vary depending on overall case volume and business needs which may require additional effort up to and including additional work hours.
 
 
 
 Qualifications
 
 
 
 
 Minimum:
 
 
 
 High School diploma or equivalent
 
 
 1-3 years&rsquo; experience
 
 
 Valid driver&rsquo;s license or ability to obtain Texas Class &ldquo;C&rdquo; driver&rsquo;s license within 30 days of hire
 
 
 
 Preferred
 
 
 
 <ul>
 <li>
 N/A
 
 
 </li>
 </ul>
 
 About NTTA:
 
 NTTA is a political subdivision of Texas created to acquire, construct, maintain and operate toll roads in North Texas. As a customer-driven organization, NTTA delivers a safe and reliable toll system for millions of customers each year in one of the fastest growing regions in the United States. NTTA is a vibrant organization with a highly qualified, energized and engaged team focused on achieving Excellence and we are looking for talented individuals to join us.
 
 
 
 Our mission:
 
 We are committed to providing a safe and reliable toll road system, increase value and mobility options for our customers, operate the Authority in a businesslike manner, protect our bondholders, and partner to meet our region's growing need for transportation infrastructure.
 
 
 How To Apply
 
 
 Click Apply. Register or log-in to your account. Complete the application in its entirety, including any questions, and click Submit.
 
 
 If you have questions about the application process, please access our Frequently Asked Questions
 
 
 At any time during the application process, you can click on the Job Title to which you are applying to return to this page to access the FAQs.
 
 
 
 Refer your Family and Friends to apply at
 
 
 https://careers.ntta.org
 
 
 
 
 NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.
 
</div>

Customer Service Center Supervisor

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