client service supervisor

Versant Health

Supervisor, Customer Service
 
Supervisor, Customer Service
 
Who are we?
 Versant Health is one of the nation’s leading administrators of managed vision care, serving millions of our clients’ members nationwide. We are driven by our mission to help members enjoy the wonders of sight through healthy eyes and vision.
 
As a Versant Health associate, you can enjoy a comprehensive Total Rewards package, which includes health and dental insurance, tuition reimbursement, 401(k) with company match, pet insurance, no-cost-to-you vision insurance for you and your qualified dependents. We are also invested in your success. There are many opportunities for advancement and development throughout all stages of your career with us.
 
See how you can make a difference with the support of strong leadership and a team environment.
 
See Everything, Be Anything™.
 
What are we looking for?
 The Customer Service Supervisor is responsible for overseeing the duties of the customer service staff as well as inspiring and leading the team members by example. They should be customer-centric, motivate staff to achieve business goals and provide feedback to the Customer Service Management team. The Customer Service Supervisor will also take escalated phone calls, direct processes, and coach Customer Service Associates for optimal efficiency in the Customer Service Department.
 The Customer Service Supervisor will work closely with various team members in the department to drive process improvement, increase quality, and ensure appropriate levels of training are achieved.
 
Where you will have an impact
 <ul>
<li>Assist with the planning and implementation of call center strategy</li>
<li>Assist with hiring and onboarding new call center employees</li>
<li>Ensure a friendly and motivating work environment</li>
<li>Ensure adherence to company’s policies and procedures, including but not limited to schedule adherence and timecard maintenance.</li>
<li>Keep the management team informed of recurring issues and problems</li>
<li>Prepare client ready and departmental reports</li>
<li>Assist in the formulation of targets for individuals and teams</li>
<li>Answering questions from staff and providing guidance and feedback</li>
<li>Coach and develop Customer Service Associates</li>
<li>Excellent communication and written skills</li>
<li>Provide recommendations for improvement to call flow, scripting, and training</li>
<li>Work in conjunction with the Quality Department to identify areas of development for CSA not meeting QA standards and those in need of coaching</li>
<li>Phone interaction with members, providers, and other external and internal constituents</li>
<li>Complete other duties as assigned that fall within the scope of delivery of good customer service</li>
<li>Other duties as assigned</li>
</ul>
What’s necessary to do the job?
 <ul>
<li>High School Diploma or equivalent. Bachelor’s degree in business or equivalent work experience preferred</li>
<li>Minimum Three (3) years of experience working in an inbound customer care or call center environment</li>
<li>Prior supervisory experience required; including call center experience in a healthcare, insurance, and/or account management work environment preferred</li>
<li>Proficiency in Microsoft Office</li>
<li>Experience in the vision insurance industry is preferred</li>
</ul>
HIPAA & Security Requirements
 All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be always protected. As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.
 
Versant Health will never request money from candidates who seek employment with us and will never ask for any payment as part of the recruitment process.
 
Versant Health is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at Versant Health without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

Supervisor, Customer Service_OPS

U.S. Materials Handling Corp

Service Supervisor &ndash; (Syracuse, NY)About the RoleU.S. Materials Handling is seeking a skilled Service Supervisor to lead our Syracuse-based field service team. In this role, you will oversee day‑to‑day technician scheduling, support customer needs, and ensure the efficient and profitable operation of the service department. This position is ideal for a hands‑on leader with experience in equipment service or materials handling operations.Responsibilities<ul><li>Coordinate daily field technician schedules, including installations, preventive maintenance, repairs, incidental work, and emergency service calls</li><li>Serve as the primary customer contact before, during, and after service calls, ensuring exceptional customer satisfaction</li><li>Manage work order processing and provide full billing support, including invoicing, contract billing, warranty billing, and customer communication</li><li>Maintain operational readiness for shop areas, service vehicles, equipment, and technician tooling</li><li>Provide clear communication, leadership, and support to field service technicians to ensure safety, quality, and efficiency</li></ul>Qualifications<ul><li>Strong organizational skills and attention to detail</li><li>Excellent computer skills, including Microsoft Office and industry-related service software</li><li>Experience supervising a team in a fast‑paced service environment</li><li>Background in materials handling, equipment service, or related technical operations preferred</li><li>Strong interpersonal and communication skills</li></ul>Why Join Our Team?<ul><li>Leadership role with high impact on customer experience and technician success</li><li>Collaborative environment supporting professional growth</li><li>Opportunity to work with industry‑leading materials handling equipment</li></ul>Who We AreFor more than 70 years, U.S. Materials Handling Corp has been a trusted provider of comprehensive materials handling solutions throughout Upstate New York. From forklift trucks to cranes, conveyors, doors, and loading dock systems, we support a wide range of industries from our locations in Utica and Syracuse, NY. We proudly represent leading manufacturers across all product lines and offer system engineering, turnkey installations, parts and service support, and a full fleet of rental equipment.Pay: $25.00 - $30.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Service Supervisor

GreenWaste Recovery

<div>About the Company: 
GreenWaste&reg; has been an industry leader in recycling and waste diversion for more than 40 years and is on a growth trajectory after private equity investment in 2021. Our business was founded on principles of environmental sustainability, and innovation is a cornerstone of our ongoing operations and growth strategy. GreenWaste specializes in all aspects of material collection, processing, and sales, tailoring our service offerings to the unique needs of our customers and communities, and helping to shape the evolution of the solid waste and recycling industry. We work directly with 20+ municipalities and 50+ jurisdictions, operate highly regulated facilities in 10+ locations, and have 1,000+ employees. 
We are seeking an experienced, successful, and engaged Customer Service Supervisor to join our team. This position is expected to work out of our office at 14207 Del Monte Blvd. in Marina. Limited job-related travel may be required.
Position Summary:<div> 
GreenWaste is seeking to fill the position of Customer Service Supervisor to provide support to one or more facilities. This role is primarily responsible for providing service information and resolve any emerging problems that our customers might face with accuracy and efficiency for designated GreenWaste franchised areas.</div> 
Essential Functions and Responsibilities: 
Customer Service &amp; Call Management<ul><li>
Oversee, manage, and respond to high volumes of customer inquiries with accuracy, professionalism, and urgency.</li><li>
Take ownership of escalated or complex customer issues, ensuring prompt resolution and clear follow-up.</li><li>
Ensure all customer interactions are accurately documented in the company database.</li><li>
Monitor call quality and service standards, providing coaching and feedback to team members.</li></ul> 
Team Leadership &amp; Development<ul><li>
Supervise, train, and mentor Customer Service Representatives and Dispatchers to meet and exceed performance goals.</li><li>
Develop and implement training programs to improve technical knowledge, communication skills, and problem-solving abilities.</li><li>
Foster a positive, collaborative, and high-energy work environment that promotes teamwork, accountability and solution-oriented outcomes.</li><li>
Provide ongoing performance feedback and conduct regular evaluations and administer corrective action as needed.</li><li>
Drive accountability through consistent application and enforcement of internal protocols and attendance guidelines.</li></ul> 
Operational Coordination<ul><li>
Serve as the primary liaison between Customer Service, Dispatch, Drivers, Route Supervisors, Outreach Coordinators, and Management.</li><li>
Assist in scheduling and workload distribution to ensure optimal coverage and efficiency.</li><li>
Coordinate with Supervisors and Managers on operational priorities, service updates, and special projects.</li><li>
Assist with jurisdictional requests, special projects, and reporting requirements.</li></ul> 
Process Improvement &amp; Reporting<ul><li>
Identify opportunities to streamline processes and improve efficiency without sacrificing quality.</li><li>
Track and analyze call center metrics to ensure service level agreements are met.</li><li>
Support the development of policies, procedures, and best practices to enhance customer satisfaction and operational performance.</li><li>
Perform other duties as assigned.</li></ul> 
Knowledge, Skills, and Abilities:
<ul><li>Strong leadership, coaching, and mentoring abilities with a focus on developing team talent.</li><li>
Exceptional customer service orientation with the ability to remain calm and professional under pressure.</li><li>
Excellent problem-solving and decision-making skills.</li><li>
Ability to manage multiple priorities in a fast-paced environment.</li><li>
Proficiency in Microsoft Outlook, Word, and Excel; ability to learn company-specific software systems (e.g., Tower).</li><li>
Strong verbal and written communication skills with attention to detail.</li><li>
Proactive, enthusiastic, and adaptable with strong interpersonal skills.</li></ul> 
Qualifications:<ul><li>
2+ years of supervisory experience in customer service and/or dispatch environment
</li><li>3+ years of experience in a high-volume call center or dispatch role.</li><li>
Proven track record of meeting performance goals and driving team success.</li><li>
Strong analytical skills with the ability to interpret data and create actionable plans.</li><li>
Experience with Tower system preferred.</li><li>
Bilingual in English and Spanish preferred.</li></ul> 
Language Skill: 
<ul><li>
Proficiency in English and/or Spanish.</li></ul> 
 Physical Demands: 
<ul><li>
Prolonged periods of sitting at a desk and working on a computer.</li><li>
Ability to physically push, pull and lift objects up to 20lbs.</li><li>
Prolonged standing or walking (events).</li></ul> 
Work Environment: 
Typical work week is Monday through Friday daytime schedule. However, semi-frequent early morning, evening, weekend, and holiday work will be required. Will be exposed to outdoor weather conditions when attending events. Travel is also an essential part of this position. 
Compensation and Benefits: 
Financial compensation will be commensurate with applicable experience. GreenWaste offers a competitive benefits package, including paid time off, holiday pay, 401K benefits, FSA, and full employee coverage for medical, dental and vision insurance. 
This Organization participates in E-Verify. Esta Organizaci&oacute;n Participa en E-Verify. 
 GreenWaste provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and/or local laws. 
GreenWaste Core Values 
Integrity
Do what&rsquo;s right for each other and our communities.
Teamwork
Work together to help our communities thrive.
Creativity
Experiment and try something new, big or small.
Innovation
Champion ideas that drive sustainability every day.</div>

Customer Service Supervisor

Wawa

<div>Soar with us at Wawa.
We believe we can make life a little better every day &ndash; one smile, hoagie, or experience at a time. And there&rsquo;s one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, you&rsquo;ll be part of a caring team that&rsquo;s dedicated to helping all of us fly high &ndash; together. We&rsquo;re team players, day-brighteners, and go-getters: and we know that Wawa is a place where we can build skills to thrive and open doors to new career opportunities. We&rsquo;re proud to be a part of a winning team of Associate owners who shape our success. We&rsquo;re committed to helping our communities and one another at every turn, because we know that when we fly together, there&rsquo;s no limit to how far we can go. Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar.
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You&rsquo;ll work side-by-side with peer supervisors and store leaders to deliver excellent customer service, boost sales, and keep the store safe, organized and fully stocked.<div>
What You&rsquo;ll Do:</div><div><ul><li>
Deliver outstanding customer service and resolve inquiries promptly.</li></ul></div><div><ul><li>
Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.</li></ul></div><div><ul><li>
Lead, motivate, and train Associates to drive sales and performance during shift.</li></ul></div><div><ul><li>
Ensure consistent execution of customer service programs, policies, and store technology components.</li></ul></div><div><ul><li>
Manage cash processes, inventory, vendor check-ins, and store safety.</li></ul></div><div><ul><li>
Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.</li></ul></div><div>
Benefits:</div><div><ul><li>
We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical, dental, vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, store discounts, paid time off, paid parental leave, and access to additional benefit and wellness programs.</li></ul></div><div><ul><li>
Eligibility for Wawa Benefits is defined under the terms of the plan(s)</li></ul></div><div>
Qualifications:</div><div><ul><li>
High School Diploma or GED equivalent</li></ul></div><div><ul><li>
Must be 18+ years old with reliable transportation</li></ul></div><div><ul><li>
Flexible availability to work various shifts, including weekends, and holidays, to meet business needs</li></ul></div><div><ul><li>
Supervisory experience, ideally in retail or food service environments, is a plus</li></ul></div><div><ul><li>
Strong customer service, relationship-building, and communication skills</li></ul></div>
Associates in this position have an exciting opportunity to opt into a 4-day work week, providing more time to balance what matters outside of work.
The hourly range for this position is $21.00 - $23.60 and is commensurate with position, experience and location. Associates in this position will receive a $2.00 shift differential for hours worked between 12am-6am.
Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com.
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.</div>

Nestlé

<div>Content Services Supervisor 
Location: Nestle HO
 
Company: Nestl&eacute; Egypt Full-time 
Purpose of Job:
Responsible for leading and supervising the team of IMS Content Services PMs and Content Graphic Producers in NBS center and in direct collaboration with relevant key stakeholders, internal and external. Properly guides the PMs and Content Graphic Producers in in-house content production operations and relationships with correspondent stakeholders (internal and external to IMS). Successfully manages the team's capacity and proper allocation. Defines accurate KPIs for each individual and team goals (in alignment with leadership team). Drives towards excellence in IMS by ensuring Global Standards are implemented and business/internal controls are in place in all content production operations through IMS Content Services in-house solutions. Monitors the efficiency of the operations and coordinates execution of Lean / Continuous Improvement initiatives. Ensure Total Service Quality levels to the Stakeholders, adhering to E2E standardization. 
 
A DAY IN THE LIFE &hellip;
<ul><li>Oversees and manages the daily operations of IMS Content Services in-house Content Production team in NBS Lisbon</li><li>Monitor, perform and manage the performance of service level agreements (SLA&rsquo;s) and indicators of services (KPI's)</li><li>Manage team's operational capacity and business request allocation.</li><li>Supports the Content Services' team in a successful adoption of the Global Content Operational Model with our internal regional and global business units, in line with the lates Brand brand books and guidelines</li><li>Responsible for raising escalation to Line Manager using the right channels</li><li>Ensure compliance with Nestl&eacute;' standards and best practices</li><li>Ensure Global and E2E compliance for activities performed by team</li><li>Leads the team in establishing and accomplishing objectives as aligned with the stream priorities. Evaluates team performance and conducts regular appraisals.</li><li>Ensures appropriate controls and audits are in place and carried out as agreed</li><li>Leads monthly governance calls with business partners to share and discuss contetn production KPI results, action items, forecasted volume, and sharing of possible improvement on the service or process.</li><li>Drive action plans to correct deviations in services and ensure process improvement</li><li>Identify and leads the resolution of the issues in team that affects the performance or services provided</li><li>Perform periodic operational reviews with and reports for service IMS Content Services Lead.</li><li>Identifies, contributes and supports in Continuous Improvements programs to evolve and standardization of processes, tech, WoW and best practices for in-house content production solutions</li><li>Key contributor on the implementation and evolution of Content Services plans and objectives, in line with IMS and NBS center strategies</li><li>Key contributor for service expansion with the in-house content production solutions</li></ul>
WHAT MAKES YOU SUCCESSFUL: 
Key Skills<ul><li> 
Great understanding of the Content Marketing Ecosystem</li><li>Great knowledge of Content Production chain</li><li>Good knowledge of Branding and Content identity</li><li>Proven background in Content Production</li><li>Solid skills in Project nad Production Management</li><li>Strong business-related soft skills to build and foster great business relationships</li><li>Great interpersonal skills, especially to manage others</li><li>Strong presentation and/or selling skills</li><li>Working with high-volume and fast-paced environments with complex tasks</li><li>Experience in Project Management and Tracking Tools (Cost, Time, Budget, Volumes, Resources)</li><li>Strong Content Marketing and Production mindset</li><li>Business driven to achieve proposed goals &amp; KPIs</li><li>English (advanced level)</li></ul> 
Key Software Knowledge<ul><li>Microsoft Office</li></ul> 
Key Experiences<ul><li>At least 7 years&rsquo; experience in Content Production and/or Management</li><li>Working in a corporate and multi-cultural setting is a plus</li><li>Previous experience with leading teams with direct reports</li><li>Creative/Media/advertising Agency experience</li></ul></div>

Content Services Supervisor

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