client services account manager

Geiger

<div><div><div><div><div><div><div><div><div>Geiger, the largest privately held promotional products distributor in the US, is seeking a Client Account Manager to join our company.</div><div></div> 
Job Summary
 The Client Account Manager works directly with a Geiger Sales Partner and serves as an Account Manager for that Sales
 Partner providing support to the Sales Partner as well as promotional product consultation to buyers, prospects and existing
 Key Account contacts. The Client account Manager will learn about Sales Partners&rsquo; Key Accounts, including the historical
 needs, tendencies, and service requirements of those Key Accounts. The Client account Manager has a thorough
 knowledge of industry suppliers, products, production, and decoration process.
Essential Functions
 Demonstrate outstanding sales performance and customer consultative abilities in the promotional products arena taking
advantage of inbound and outbound sales opportunities. Develop relationships with potential customers and maximize relationships with existing customers to ensure that client&rsquo;s marketing and promotional objectives are met. 
 Will understand the Sales Partners Key Account revenue goals as well as regional sales goals, and proactively assist in
meeting or exceeding those goals. Provide aggressive competitive pricing through research and negotiation, especially when volume goes beyond special pricing with Star Suppliers and Production partners or when required in competitive situations.
 Will obtain, prepare, and present product offerings, proposals, quotes, and case histories to clients. Will stay current with
 product, supplier, decoration, and service trends in the industry, and provide timely and innovative solutions to customers&rsquo;
 branding and marketing needs. 
 Will ensure product recommendations conform to Geiger purchasing objectives, understand product safety laws and ensure
 all purchasing adheres to Geiger&rsquo;s and the industry&rsquo;s guidelines and compliance standards for labeling, testing, and product
 safety requirements. 
 This position will require direct contact with a Sales Partner, their customers, and new sales prospects and contacts. In
 addition, some travel will be required to recruit new clients and strengthen our relationships with existing clients. Will serve as
 the primary coordinator of client presentations as well as participate in trade shows and conventions. 
 Based on sales, profitability, and service objectives, will develop value-added services for accounts within their portfolio. Such
 services may include but are not limited to the following: develop seasonal or event specific supplements; coordinate ancillary
sales incentive, recognition, service award programs; coordinate on-site selling or awareness events. Determine and communicate the need for additional staffing for events. Initiate, coordinate, and lead meetings with senior client representatives to review sales and marketing objectives for accounts and present additional solutions to reach those objectives. 
 Use necessary tools, such as sales analysis, profitability analysis and corporate branding guidelines. Develop and execute
 marketing plans as required. Develop and execute client Marketing Plans. 
 Other responsibilities include but are not limited to:<ul><li> 
Reach and exceed sales and customer service standards.</li><li>Up-sell, cross-sell, and offer items/specials using sales techniques to maximize every sales opportunity and promote</li></ul>
 customer brand.<ul><li>Call on self-generated customers and prospecting leads as well as company provided sales leads.</li><li>Obtain referrals from current customer base and reach out to these potential customers in a timely manner to secure</li></ul>
 additional business.<ul><li>Follow-up on quotes, samples, orders, and other ancillary lists generated in a timely and professional manner to exceed</li></ul>
 customer expectations and grow sales.<ul><li>Provide custom quotes to customers utilizing Geiger&rsquo;s extensive Star Supplier and Production Partner network.</li></ul> 
 Carry out administrative duties to support sales and marketing activities, including order self-promotion aids and spec
 samples; write up and/or enter orders in P+, Geiger&rsquo;s OMS (Order management System) for Sales Partners. Seek
 appropriate approvals from Regional Vice President for low margin agreements outside of authority. Conduct research and
 resolve problems presented by personnel from other functions. 
 Perform other related duties as assigned. 
Education and Experience 
 Duties require knowledge and proficiency in math, writing, public speaking, professional negotiation and use of computers equivalent to 4 years of college. Work requires 4 years of related experience in sales, relationship management and/or senior account management. 
Competencies/Skills 
Physical, Mental and Environmental Requirements
 Physical Requirements:<ul><li>Prolonged periods of sitting at a desk or computer</li><li>Typing and using a computer keyboard for extended periods.</li><li>Answering phone calls and communicating with customers via email.</li></ul> 
 Mental Requirements:<ul><li>Ability to concentrate for extended periods of time paying close attention to detail.</li><li>Ability to handle multiple tasks simultaneously and manage time effectively.</li></ul> 
 Environmental Requirements:<ul><li>Working indoors in a typical office environment</li><li>Use of standard office equipment such as computers, phones, and printers.</li><li>Interaction with team members and possibly occasional interactions with customers in person, via phone, or email.</li></ul> 
Certification Requirement 
 
 Industry knowledge obtained through CAS/MAS Certification. Position requires industry certification at the MAS (Master
Advertising Specialist) level. 
Supervisor Responsibilities 
Provide technical guidance and training concerning some elements of assigned clients and/or Key Accounts to appropriate department associates. 
(Geiger is an Equal Opportunity / Affirmative Action Employer)</div></div></div></div></div></div></div></div>

Client Account Manager- REMOTE

Datalab USA

<div><div>Job Overview:</div>
<div>The Account Manager will implement, lead and grow client engagement activities with our top strategic accounts. Work closely with and indirectly oversee team members from shared services (e.g., Strategy, Technology, Analytics, etc.) who will help identify, drive, and implement solutions for our client(s). Establish and maintain a strong partnership with the client by ensuring successful execution of deliverables, providing thought leadership on strategic planning initiatives, and providing overall efficient account management.</div>
<div></div>
<div>Key Responsibilities:</div>
<ul><li> Executive level engagement of our key stakeholders in constant dialog around how to improve their marketing results</li></ul>
<ul><li> Leading strategic client meetings and quarterly business reviews</li></ul>
<ul><li> Interpret and lead client discussions on results and results trending</li></ul>
<ul><li> Drive business by ensuring key program goals are met</li></ul>
<ul><li> Take responsibility for strategy, accurate, and timely program execution</li></ul>
<ul><li> Establish and maintain account profitability, manage internal financial data and forecast as required</li></ul>
<ul><li> Understand, lead and/or manage account development and growth opportunities</li></ul>
<ul><li> Lead and mentor a team for successful career growth.</li></ul>
<div></div>
<div>Requirements skills and Qualifications:</div>
<ul><li> Direct experience or strong ancillary knowledge of database marketing, including key understandings of all aspects of direct response marketing and testing</li></ul>
<ul><li> 5+ years of client services/account management</li></ul>
<ul><li> 5+ years direct marketing experience</li></ul>
<ul><li> Analytically minded, specifically comfortable with data, response metrics and trends</li></ul>
<ul><li> Excellent written and verbal communication skills</li></ul>
<ul><li> Ability to analyze problems and produce a viable solution</li></ul>
<ul><li> Bachelor's degree required. Technology and math backgrounds a plus</li></ul>
<ul><li> Experience with test planning and use cases</li></ul>
<ul><li> Ability to lead and coordinate people and activities throughout a full solution lifecycle</li></ul>
<div></div>
<div>*No sponsorship available for this role*</div>
<div>**Candidate must be local to Westminster, CO**</div>
<div>The base pay range provided serves as a general guideline. The final annual salary offered to the selected candidate will vary based on factors such as years of relevant experience, qualifications, skill level, competencies, the scope and responsibilities of the role</div>
<div>401K</div>
<div>PTO</div>
<div>Healthcare option</div>
<div></div>
<div>Application Deadline: April 7th 2026</div></div>

Account Manager - Client Services Database Marketing

My CPA Coach

Client Accounting Manager (CAS Services)We are seeking a seasoned, detailed-oriented Bookkeeper at My CPA Coach, responsible for managing bookkeeping and accounting services for multiple high net-worth individuals and small business clients across a variety of industries. My CPA Coach is a fast-growing CPA Firm that specializes in Tax Planning and Consulting for Small Business Owners and High-Income Individuals. This is a client-facing role that requires strong communication skills and a high level of accuracy and ownership over the bookkeeping process.Highlights of the Role:<ul><li>Serve as a primary point of contact for small business clients for accounting &amp; bookkeeping services</li><li>Work independently to perform bookkeeping and payroll services</li><li>Work from home; position is 100% remote</li><li>Ensure timely, accurate, and quality work deliverables</li><li>Receive competitive base compensation</li></ul>The Ideal Candidate:<ul><li>Is QuickBooks Certified</li><li>Has at least 3 years of client-facing accounting experience, serving as the primary contact for engagements</li><li>Is confident to serve clients independently (resources provided)</li><li>Is able to work effectively and efficiently on tasks</li></ul>Job Responsibilities:<ul><li>Serve as the primary point of contact for assigned clients and communicate directly regarding bookkeeping questions and requests</li><li>Provide full-service accounting and bookkeeping services to diverse clientele, including business owners, real estate investors, and high-income or high-net worth individuals.</li><li>Collaborate with internal team members, including CPAs and bookkeeping specialists, regarding client financials to deliver optimal results</li><li>Prepare and lead client accounting calls, regularly providing status updates and engaging the clients with their accounting questions throughout the year.</li><li>Maintain strong client relationships by managing their expectations, being responsive to their communications/emails, and meeting your promises with clients (delivering on what you say you will)</li><li>Oversee and manage all accounting practices and ensure compliance with financial regulations and standards.</li><li>Collaborate with Managing Partners to develop and implement financial and operational strategies aligned with the organization's goals.</li><li>Stay up-to-date on relevant accounting laws and regulations.</li></ul>Qualifications<ul><li>Must be a certified Bookkeeper in QuickBooks online</li><li>At least 3 years of QuickBooks Online and/or relevant bookkeeping experience</li><li>Strong problem solving and interpersonal communication skills</li><li>Ability to set priorities, handle multiple tasks, and deliver results in a fast paced and dynamic environment with the desire for continuous improvement</li><li>Willingness and ability to learn new tools and technologies quickly</li></ul>Job Type: Full-timePay: $70,000.00 - $80,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Do you have at least 3 years of client-facing accounting experience where you've served as the primary contact? Please briefly describe your experience.</li></ul>Education:<ul><li>Associate (Required)</li></ul>Experience:<ul><li>Bookkeeping: 3 years (Required)</li></ul>License/Certification:<ul><li>QuickBooks Online Certification (Required)</li></ul>Work Location: Remote

Client Accounting Manager - Remote

Reconnect first private limited

Job Opening: Client Service ManagerAre you passionate about client service? Do you thrive in a fast-paced environment? Reconnect First Pvt Ltd seeking a Client Service Manager to join our team in Karachi!Responsibilities:- Assist in managing day-to-day customer service operations.- Handle client inquiries and resolve issues promptly.- Call and email clients.- Support the team in delivering exceptional service standards.- Collaborate with various departments to improve client experience.Requirements:- Bachelor's degree in BBA Marketing or Mass Communication.- Proficiency in Microsoft Office (Word, Excel, PowerPoint).- 1 to 2 years of experience in client service or related fields.- Strong communication and problem-solving skills.- Ability to multitask and work effectively under pressure.Location: Karachi, PakistanCompetitive SalaryIf you're ready to take on this exciting opportunity, send your resume and cover letter to careers@reconnectfirst.com.pk Join us in delivering top-notch client service!Job Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>client service: 2 years (Preferred)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Client Services Manager

USI Insurance Services

<div><div><div><div>General Description: Manage 30 to 50 middle-market Commercial Lines insurance accounts as the day-to-day client contact. Activities include new and renewal marketing, fielding questions and requests and coverage review. Assist Sales Executives and Account Executives. 
 
Responsibilities:<ul><li>
Provide proactive, personalized support to assigned Commercial Lines clients.
</li><li>Provide insurance technical expertise to clients and other members of the Account Management team.
</li><li>Responsible for marketing and placement of client Commercial Lines insurance renewals.
<ul><li>With assistance from Account Representatives, prepare client applications for review.</li><li>
Determine most-appropriate carriers for market pricing.</li><li>
Analyze and compare carrier quotes and coverage offerings.
</li><li>Make insurance program recommendations to clients.</li></ul></li><li>
Manage client renewal expirations and avoid any lapse in coverage.</li><li>
Negotiate with carriers on behalf of clients.</li><li>
Process policies, endorsements and audits as needed.</li><li>
Champion client cross-selling initiatives and develop customer accounts.</li><li>
Represent client interests in internal USI account strategy meetings.</li><li>
Delegate administrative client tasks to assigned Account Representatives.
</li><li>Respond to underwriters&rsquo; questions in a timely and professional manner.</li><li>
Maintain a high degree of accuracy in agency management systems.</li>
Occasional in-person attendance at face-to-face client meetings. 
<li>
</li></ul> 
Knowledge, Skills and Abilities:<ul><li>
2-5 years experience in a Commercial Lines agency. College degree preferred.</li><li>
Strong understanding of Property &amp; Casualty insurance.
</li><li>Must hold or be willing to earn Property &amp; Casualty insurance license.</li><li>
Industry designation such as ARM, CIC, CPCU preferred</li><li>
Comfortable with internet-based programs and Microsoft Office products.</li><li>
Knowledge of Sagitta / ImageRight preferred, but not required.</li><li>
Able to work in a fast-paced, team environment with minimal instruction.</li><li>
Keep informed about industry information, technology and trends.</li></ul><div></div><div><div> 
#LI-DS2</div><div>
#LI-HYBRID</div></div>
</div></div><div><div>Why USI? 
With approximately $3 billion in revenue and over 10,500 associates across approximately 200 offices nationwide, USI is one of the largest insurance brokerage and consulting firms in the world. At USI, we have created one of the most dynamic personal and professional development cultures in the industry. We invest heavily in our associates, and we take pride in celebrating their growth and success through our one-of-a-kind employee reward and recognition programs.
Unrivaled Resources and Support 
What truly distinguishes USI as a premier insurance brokerage and consulting firm is the USI ONE Advantage&reg;, a game-changing value proposition that delivers to clients a robust set of risk management and benefit solutions with bottom-line financial impact. USI ONE&reg; represents Omni, Network, Enterprise&mdash;the three key elements that set USI apart from the competition. Through USI ONE, we develop strategic, timely, and effective risk management and benefit programs in terms that are easy to understand, and we demonstrate how the solutions can have a positive economic impact.
Industry-Leading Programs, Rewards, and Recognition 
In addition to competitive pay, incentives, and benefits, USI recognizes associates through our Summit Awards program, rewarding excellence in those who build our brand each day. USI offers employee programs that recognize outstanding achievement and help our associates lead healthy, productive lives. We turn care into action with our award-winning wellness program, college scholarships for associates' children, and financial help in times of need.
Deep Community Engagement 
We are committed to giving back to our local communities and supporting a culture of environmental sustainability. From sharing our time, talent, and resources to support local non-profit organizations, animal shelters, and environmental beautification and restoration projects &ndash; to partnering with eco-conscious vendors and taking steps to reduce our own environmental footprint &ndash; we&rsquo;re working together as ONE to build a better future.
Committed to a Diverse and Inclusive Workplace 
Our award-winning I&rsquo;m With U diversity and inclusion program educates our associates to help them better understand and serve our clients, prospects, fellow team members, and local communities through curated education and training resources, employee support programs, and community outreach initiatives to build a more diverse, equitable, and inclusive culture. 
Nationally Recognized as a Top Insurance Employer<ul><li>
Recognized as one of Insurance Business America&rsquo;s Top Insurance Employers eight consecutive years (2018-2025).</li><li>
Named to Business Insurance&rsquo;s annual list of the Best Places to Work in Insurance six years in a row (2020-2025).</li><li>
Named to Fortune&rsquo;s Best Workplaces in Financial Services &amp; Insurance list for the last two years (2024-2025).</li><li>
Certified as a Great Place To Work two years in a row (2024-2025).</li></ul>
Visit our Awards and Accolades page for a complete list of our latest industry awards and recognitions!
</div></div><div><div><div>USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.</div></div></div></div></div>

CL Account Manager

Sprinklr

<div>Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale &mdash; across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr&rsquo;s unified platform provides powerful solutions for every customer-facing team &mdash; spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management &mdash; enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.<h2 class="jobSectionHeader">
Job Description</h2>
Role Overview
The Client Account Manager owns the success and technical strategy for Sprinklr&rsquo;s most strategic service and contact center customers in the Middle East. This individual contributor role blends executive-level advisory with hands-on technical leadership to drive adoption, measurable business outcomes, and long-term retention. You will guide the transformation from legacy operations to modern, AI-enabled workflows, ensuring Sprinklr&rsquo;s platform delivers maximum value. This is a customer-centric role focused on service delivery and success&mdash;not sales.
Please note this role is based in Dammam, Saudi Arabia
Key Responsibilities<ul><li>
Serve as an executive sponsor for key accounts, building trusted relationships with senior stakeholders.</li><li>
Facilitate quarterly business reviews (QBRs) to showcase ROI, adoption progress, and strategic recommendations.</li><li>
Act as the primary success partner for enterprise service/CX accounts; lead QBRs and success planning.</li><li>
Align Sprinklr Care solutions (Case Management, Smart Responses, Bot Framework, Agent Assist) with customer goals (AHT, CSAT, FCR, deflection).</li><li>
Map legacy contact center processes to modern workflows; oversee architecture audits and optimization.</li><li>
Deliver enablement programs, playbooks, and ROI dashboards; monitor adoption and health metrics.</li><li>
Manage technical escalations, mitigate risks, and influence the product roadmap based on customer feedback.</li><li>
Coordinate complex programs (voice rollout, CRM integrations, compliance) across IT, business teams, and vendors.</li></ul>
Qualifications<ul><li>
Bachelor&rsquo;s degree (MBA preferred); 8+ years in Customer Success, CCaaS, or CX consulting.</li><li>
Deep knowledge of contact center operations, metrics, and change management.</li><li>
Experience with major service platforms (Salesforce Service Cloud, NICE, Genesys, Zendesk).</li><li>
Strong technical acumen, program management skills, and regional experience; Arabic is Mandatory.</li></ul>
We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data &mdash; helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:<ul><li>
Lead a new category of enterprise software that we call Unified-CXM.</li></ul><ul><li>
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.</li><li>
Create a culture of customer obsession, with trust, teamwork, and accountability.</li></ul>
We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything &mdash; and everyone &mdash; can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world&rsquo;s leading enterprise brands. 
We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off &ndash; it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here.
To learn more about all-things-Sprinklr, visit our candidate resource hub here.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we&rsquo;re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. 
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.</div>

Client Account Manager

MFS Investment Management

&lt;p&gt;At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put people first and demonstrate care and compassion for our community and each other. Because what we do matters &ndash; to us as valued professionals and to the millions of people and institutions who rely on us to help them build more secure and prosperous futures.&lt;/p&gt;&amp;amp;#xa;&lt;p&gt;&lt;b&gt;THE ROLE&lt;/b&gt;&lt;/p&gt;&lt;p&gt;The Client Service Lead Engineer plays a pivotal role in elevating the client experience by proactively identifying and resolving technical challenges, optimizing service delivery systems, and implementing innovative solutions that enhance client productivity and satisfaction. This position is dedicated to ensuring seamless, high-quality interactions with technology by leveraging technical expertise, addressing client needs, and championing continuous improvement across the organization.&lt;/p&gt;&lt;p&gt;The role requires a balance of technical problem-solving and strategic planning, with a focus on understanding client challenges, designing effective solutions, and monitoring performance outcomes to drive ongoing excellence.&lt;br /&gt; &lt;/p&gt;&lt;p&gt;&lt;b&gt;WHAT YOU WILL DO&lt;/b&gt;&lt;/p&gt;&lt;h2&gt;&lt;b&gt;Business Partnership &amp;amp; Domain Expertise&lt;/b&gt;&lt;/h2&gt;&lt;ul&gt;&lt;li&gt;Assist in building client-centric strategies focused on understanding and meeting client needs and expectations, ensuring client satisfaction as a core organizational goal.&lt;/li&gt;&lt;li&gt;Analyze client data to identify patterns, preferences, and pain points, which inform more effective decisions and improved experiences.&lt;/li&gt;&lt;li&gt;Adopt CRM tools to track client interactions and tailor service for stronger relationships.&lt;/li&gt;&lt;/ul&gt;&lt;h2&gt;&lt;b&gt;Execution &amp;amp; Delivery Leadership&lt;/b&gt;&lt;/h2&gt;&lt;ul&gt;&lt;li&gt;Continuously optimize client-facing processes for seamless transactions, onboarding, and handling queries.&lt;/li&gt;&lt;li&gt;Invest in digital upgrades for websites and apps, enhancing user-friendliness and responsiveness.&lt;/li&gt;&lt;li&gt;Provide strong leadership and guidance to ensure successful delivery of end-user experience initiatives.&lt;/li&gt;&lt;li&gt;Act as a point of escalation for complex issues, providing support to maintain seamless, high-quality technology interactions for end users.&lt;/li&gt;&lt;/ul&gt;&lt;h2&gt;&lt;b&gt;Thought Leadership &amp;amp; Continuous Improvement&lt;/b&gt;&lt;/h2&gt;&lt;ul&gt;&lt;li&gt;Establish client feedback mechanisms, such as surveys, interviews, and focus groups, to collect insights for ongoing enhancement.&lt;/li&gt;&lt;li&gt;Set measurable KPIs (e.g., Net Promoter Scores, Customer Satisfaction, and Customer Effort Scores) to track and drive improvements in client experience.&lt;/li&gt;&lt;/ul&gt;&lt;h2&gt;&lt;b&gt;Change Management &amp;amp; Stakeholder Engagement&lt;/b&gt;&lt;/h2&gt;&lt;ul&gt;&lt;li&gt;Streamline and enhance communication channels, including email, live chat, call centers, and social media, for faster and more effective support.&lt;/li&gt;&lt;li&gt;Introduce self-service options (portals, knowledge bases, or chatbots) to provide clients with independence and 24/7 assistance.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;br /&gt;&lt;b&gt;WHAT WE ARE LOOKING FOR&lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Bachelor&rsquo;s degree in computer information systems or related technical field.&lt;/li&gt;&lt;li&gt;Minimum 5-6&amp;#43; years of relevant experience and/or systems project management.&lt;/li&gt;&lt;li&gt;Excellent organizational abilities to manage multiple tasks and priorities simultaneously.&lt;/li&gt;&lt;li&gt;Administrative skills such as documentation, report generation, and record-keeping.&lt;/li&gt;&lt;li&gt;Strong leadership qualities to guide teams and ensure project completion.&lt;/li&gt;&lt;li&gt;Motivating team members and fostering collaboration.&lt;/li&gt;&lt;li&gt;Writing proficiency for emails, proposals, and reports.&lt;/li&gt;&lt;li&gt;Building strong relationships with internal and external stakeholders.&lt;/li&gt;&lt;li&gt;Technology or software skills related to the organization&amp;#39;s tools and systems (E.g. Jira, Aha, Copilot, SharePoint).&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;PREFERRED&lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Delegation and resource management.&lt;/li&gt;&lt;li&gt;Time management to ensure deadlines are met efficiently.&lt;/li&gt;&lt;li&gt;Understanding client requirements and ensuring their satisfaction.&lt;/li&gt;&lt;li&gt;Attention to detail while maintaining a focus on broader project goals.&lt;/li&gt;&lt;/ul&gt;&amp;amp;#xa;Base Salary Range: $79,000.00 - $113,000.00&amp;amp;#xa;&amp;amp;#xa;This position is eligible for competitive incentive bonus. &amp;amp;#xa;&amp;amp;#xa;&lt;p&gt;At MFS, we believe in fair and transparent compensation. For that reason, we&rsquo;re including the salary range for this position. This range reflects our good-faith expectation for what we&rsquo;ll pay depending on the candidate&rsquo;s experience, training and education. In addition to the salary, we also offer significant and competitive incentive compensation based on both individual and company performance. Other components of our Total Rewards Package include:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;p&gt;MFS contributes an amount equal to 15% of your base salary to your retirement account that is separate from the company -sponsored 401(k) &lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Education Assistance: MFS contributes $100 monthly up to $10,000 lifetime maximum directly to loan provider&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Education Assistance: Tuition reimbursement up to $8,000 annually &lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Education Assistance: Access to discounted tutors and college coaches&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Generous time off and fully paid leaves including 20-weeks for maternity, 12-weeks for parental and caregiver leaves&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Choice of medical and dental plans and an and an employer contribution into the Health Savings Account&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Tax deferred commuter benefits &amp;amp; flexible spending accounts (medical &amp;amp; dependent care)&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Wellness Programs: Robust wellness webinars, employee assistance program with a focus on mental health, subsidized fitness benefit via Wellhub (formerly Gympass), where you can workout at gyms, studios and boutique fitness locations near you, join virtual personal training sessions and access a wide variety of well-being apps&lt;/p&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;Our compensation philosophy is to pay competitively for talent while ensuring equity across employees performing comparable work. We are committed to transparency &ndash; if you have questions about how we arrived at this range or what additional benefits and bonus opportunities come with the role, we&rsquo;ll be happy to discuss them&lt;/p&gt;&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p&gt;#LI-HYBRID&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;At MFS, we are dedicated to building a diverse, inclusive and authentic workplace. If you are excited about this role but your past experience doesn&amp;#39;t align perfectly, we encourage you to apply - you might be just the right candidate for this role or others.&lt;/p&gt;&lt;p&gt;MFS is a &lt;b&gt;hybrid work environment&lt;/b&gt; (remote/onsite) unless otherwise stated in the job posting. &lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;If any applicant is unable to complete an application or respond to a job opening because of a disability, please contact MFS at 617-954-5000 or email &lt;a target=&quot;_blank&quot; href=&quot;mailto:talent_acquisition&amp;#64;mfs.com&quot;&gt;talent_acquisition&amp;#64;mfs.com&lt;/a&gt; for assistance. &lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;i&gt;MFS is an Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws. Employees and applicants of MFS will not be subject to harassment on the basis of their status. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. Please see the &lt;/i&gt;&lt;a target=&quot;_blank&quot; href=&quot;https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf&quot;&gt;&lt;i&gt;Know Your Rights: Workplace Discrimination is Illegal&lt;/i&gt;&lt;/a&gt;&lt;i&gt; document, linked for your reference.&lt;/i&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;

Client Services Lead Engineer

Search 10000+ Client services account manager jobs near you this June. New roles added regularly across leading industries. Apply today.