client services administrator

Morgan Stanley

<div><p><b>FCG Senior Client Services Administrator
</b></p><p></p><p><b>Firm Overview
</b><br>
<br>
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments, and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.
</p><p></p><p>Morgan Stanley&rsquo;s Institutional Consulting Solutions (ICS) business, a part of Morgan Stanley Wealth Management Client Segments, provides consulting services and solutions to institutional investors, including corporations, foundations, endowments, educational institutions, healthcare organizations, insurer, and Taft-Hartley funds. We work directly with Financial Advisors/Consultants and other key partners across the Firm to drive asset growth and scalable, centralized infrastructure, service models and tooling to ensure best in class support for this growing and complex business. The Fiduciary Consulting Group (FCG), which was formed through the strategic combination of Hyas Group and Cook Street Consulting, is a specialized business that provides bespoke investment consulting and fiduciary solutions to institutional clients throughout the United States (including Puerto Rico) and Canada. Our clients include corporations, government entities, and non-profit organizations, and we specialize in assisting retirement plan sponsors (defined contribution/defined benefit/nonqualified), 529 plans, endowments, foundations, and trusts. Our status as a fiduciary is clearly documented in our consulting agreements.
</p><p></p><p><b>Position Summary
</b></p><p>The FCG team is in search of a top notch self-driven Senior Client Services Administrator with prior executive support experience to assist our Sales Consultants and internal staff with day-to-day operations. This position performs a wide variety of complex clerical and administrative functions in support of those engaging in the sale &amp; service of our institutional clients. As a Senior Client Services Administrator, this role is also expected to act as a culture carrier as it relates to the core values of the firm. This role enables you to learn about all aspects of the business at a high level, and the wide range of responsibilities presents opportunities to grow skill sets and progress your career within the business. Exceptional writing &amp; organizational skills are essential to this position and are needed for composing, drafting and editing correspondence and presentations.
</p><p></p><p><b>Primary Responsibilities:
</b></p><ul><li>Provide administrative support for senior consultants with strong ability to multi-task
</li><li>Manage multiple calendars and schedule client, prospect and vendor in-person/video conference meetings
</li><li>Manage consultant tasks as it relates to external client meeting dates - communicate to staff to ensure deadlines are met
</li><li>Make airline, hotel and vehicle rental reservations using Morgan Stanley internal firm approved tools and processes
</li><li>Manage Travel &amp; Entertainment (T&amp;E) and Events and Conferences (EnC) expenses requests to ensure compliance with Firm policy utilizing online business systems
</li><li>Prepare meeting agendas, client materials prep, letters, and executive travel documents for client meetings
</li><li>Print and ship client materials in advance of client meetings
</li><li>Compose written communications including outgoing correspondence, emails, presentations, forms, etc.
</li><li>Troubleshoot educational or logistics-oriented client questions as needed
</li><li>As relevant, support client contact information maintenance in Morgan Stanley systems
</li><li>Perform administrative functions for the local office at large, including telephone coverage, reception coverage, other internal meeting coordination as well as file &amp; calendar maintenance
</li><li>Serve as point of contact for local office facilities management and maintain up-to-date office utilization information in the internal firm system
</li><li>Lead office management efforts, including maintaining office supplies, ordering business cards &amp; stationary or client report materials, support business continuity plans and act as key contact for the associated Rapid Notification System
</li><li>Provide back up support to other members of administrative coverage team as needed
</li><li>Help to track local site office and desk assignments, maintain capacity or usage data in Morgan Stanley real estate systems
</li><li>Other duties and special projects as assigned
</li></ul><p></p><p><b>Qualifications </b><b>:
</b></p><ul><li>High School Diploma/Equivalency required, College degree preferred
</li><li>Minimum of five years&rsquo; experience supporting senior level executives is preferred
</li><li>Knowledge of investment consulting or similar financial field preferred
</li><li>Advance level knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
</li><li>Familiarity with customer relationship management software like Salesforce
</li><li>Excellent verbal and written communication skills, including telephone coverage
</li><li>Strong time management skills
</li><li>Exceptional interpersonal and client service skills
</li><li>Detail oriented with superior organization skills
</li><li>Ability to prioritize work
</li><li>Team player with the ability to collaborate with others
</li><li>Ability to work in a fast-paced evolving environment
</li><li>Adaptable and ability to multi-task
</li><li>Proactive or self-starter
</li><li>Ability to be discreet and maintain confidentiality on sensitive matters
</li></ul><p></p><p><b>WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
</b></p><p></p><p>At Morgan Stanley, we raise, manage and allocate capital for our clients &ndash; helping them reach their goals. We do it in a way that&rsquo;s differentiated &ndash; and we&rsquo;ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren&rsquo;t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you&rsquo;ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There&rsquo;s also ample opportunity to move about the business for those who show passion and grit in their work.
</p><p></p><p>To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.
</p><p></p><p>Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.
</p><p></p><p>Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.
</p><p></p><p>For more information, please visit : https://www.morganstanley.com/people-opportunities/eeo .</p></div><p></p>

FCG Senior Client Services Administrator

Marsh McLennan

<div><h2 class="jobSectionHeader"><b>Company:</b></h2>
<p></p><h2 class="jobSectionHeader"><b>Description:</b></h2>
<p></p><p><b>CLIENT ADMINISTRATOR I
</b></p><h2 class="jobSectionHeader"><b>DEPARTMENT: BUSINESS INSURANCE</b></h2>
<h2 class="jobSectionHeader"><b>LOCATION: ANCHORAGE, ALASKA (ONSITE POSITION)</b></h2>
<h2 class="jobSectionHeader"><b>STATUS: NON-EXEMPT</b></h2>
<p></p><p>SUMMARY:</p>
<p>As a <b>Client Administrator I </b>on the Spindler-Barios team, the primary focus is to provide technical support to Client Executives and to clients in maintaining insurance policies in accordance with the objectives and procedures outlined by the Business Insurance manual and by the Director of Client Services.</p>
<p></p><p>ESSENTIAL DUTIES AND RESPONSIBILITIES:</p>
<ul><li>Process paperwork for new and renewal business to include:</li>
<li>Prep Acord forms and other documents required for a submission.</li>
<li>Maintain client level details in agency management system.</li>
<li>Binders</li>
<li>Management and production of renewal certificates</li>
<li>Policies</li>
<li>Invoices</li>
<li>Finance agreements</li>
<li>Endorsements</li>
<li>Audits</li>
<li>Perform account reconciliation.</li>
</ul><p></p><p>With more experience:</p>
<ul><li>Assist in the processing of final audits.</li>
<li>Become proficient in the use of technology systems, software, and tools such as ImageRight and Sagitta</li>
<li>Establish and maintain positive and effective working relations with other associates and clients.</li>
</ul><p></p><p>EDUCATION AND/OR EXPERIENCE:</p>
<ul><li>A high school diploma and 1-2 years insurance related experience or professional office experience.</li>
<li>Obtain and maintain a valid Alaska Business Insurance License.</li>
<li>Obtain a Surplus Lines License in the first 2 years.</li>
<li>Achieve an AINS or INS Designation as well as have willingness to pursue continuing education in the form of insurance designations and professional development training.</li>
<li>Must be proficient in Microsoft Office software (Word, Excel, and Outlook)</li>
<li>Must maintain a high attention to detail when working at a varying pace and managing multiple tasks with adjusting priorities.</li>
<li>Strong oral and written communication skills and the ability to work with all levels of staff.</li>
<li>Strong customer service orientation (internal customer focus).</li>
</ul><p></p><p>VALUABLE BENEFITS:</p>
<p>We value and respect the impact our colleagues make every day both inside and outside our organization. We&rsquo;ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.
</p><p>Some benefits included in this role are:</p>
<ul><li>Generous time off, including personal and volunteering</li>
<li>Tuition reimbursement and professional development opportunities</li>
<li>Charitable contribution match programs</li>
<li>Stock purchase opportunities</li>
</ul><p></p><p>To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw
</p><p>Follow us on social media to meet our colleagues and see what makes us tick:</p>
<ul><li>https://www.instagram.com/lifeatmma/
</li><li>https://www.facebook.com/LifeatMMA
</li><li>https://twitter.com/LifeatMMA
</li><li>https://www.linkedin.com/company/marsh-mclennan-agency/
</li></ul><p></p><p><b>Who </b><b><i>you </i></b><b>are is who </b><b><i>we </i></b><b>are.
</b></p><p>We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.</p>
<p><b>Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.</b></p></div><p></p>

Client Administrator

WGSN

<div>
 <strong>
  The role
  <br/>
  <br/>
 </strong>
 We're looking for a strong
 <strong>
  Client Services Executive
 </strong>
 to join our NAM team and become an integral part of our Client Services function.
 <br/>
 <br/>
 <em>
  This is an office-based role out of our New York or LA office.
  <br/>
  <br/>
 </em>
 <em>
  Salary range - $57,388.00 - $70,000.00
  <br/>
  <br/>
 </em>
 <strong>
  Working at WGSN
  <br/>
  <br/>
 </strong>
 <strong>
  Together, we create tomorrow
  <br/>
  <br/>
 </strong>
 A career with WGSN is fast-paced, exciting and full of opportunities to grow and develop. We're a team of consumer and design trend forecasters, content creators, designers, data analysts, advisory consultants and much more, united by a common goal: to create tomorrow.
 <br/>
 <br/>
 WGSN's trusted consumer and design forecasts power outstanding product design, enabling our customers to create a better future. Our services cover consumer insights, beauty, consumer tech, fashion, interiors, lifestyle, food and drink forecasting, data analytics and expert advisory. If you are an expert in your field, we want to hear from you.
 <br/>
 <br/>
 <strong>
  Role Overview
  <br/>
 </strong>
 We are looking for a Client Services Administrator to be responsible for providing outstanding administrative and operational support to the WGSN Client Services, North America team. This role will be reporting to the Manager of Client Services, North America and will play a vital role in improving efficiency, client engagement and driving retention across the WGSN NAM portfolio.
 <br/>
 <br/>
 <strong>
  The team
  <br/>
  <br/>
 </strong>
 We have a high performing team who are diverse and based all over the US. The Client Success team works within the North American sales team. The team has worked incredibly hard over the past year to achieve outstanding results. They are true winners!
 <br/>
 <br/>
 You will be joining this integral team where support, learning and team spirit will allow you to settle comfortably into the role.
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 <strong>
  Key Accountabilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Service a portfolio of Strategic and Enterprise partnerships for WGSN NAM, managing risk, identifying growth opportunities, create service account plans and perform educational sessions for retention purposes
  </li>
  <li>
   Exceed the expectations of our clients by showing best in class service and implement best practices to drive engagement for retention purposes
  </li>
  <li>
   Ensure monthly and quarterly KPIs are met in line with the business&rsquo;s retention rate
  </li>
  <li>
   Form a partnership with the Strategic Account Managers to anticipate risk, create mitigations and growth strategies for retention and reinforce the business&rsquo;s value proposition among set of users and accounts
  </li>
  <li>
   Resolve client issues on a case-by-case basis and proactively follow-up with clients to ensure needs are met within 24 hours
  </li>
  <li>
   Be proactive on client needs by staying up-to-date on all WGSN products and services and be a leader within your team on product knowledge
  </li>
  <li>
   Liaise with our product and technology departments on user testing of new products and enhancements; provide customer feedback to internal teams/stakeholders by different means
  </li>
  <li>
   Proactively engage with subscribers to demonstrate the value of WGSN&rsquo;s products and services, provide support that maximise our client&rsquo;s return on investment by way of: educational sessions, outgoing calls, customized outreach based on client needs and conduct weekly/monthly usage monitoring to create risk mitigation strategies to ensure retention goals are met
  </li>
  <li>
   Responsible for the adoption of WGSN&rsquo;s tool within NAM client base
  </li>
  <li>
   Puts forth new ideas for engagement, strategizes on creative ways for outgoing client communication and daily upkeep of internal records and communication via CRM tools
  </li>
  <li>
   Identify improvements to current processes that improve client services&rsquo; ability to provide outstanding client support
  </li>
  <li>
   Coach peers proactively in the NAM CS department to create skill lift that drive client growth/retention and contribute to overall team success; act as a team leader
  </li>
  <li>
   Tight time scales as needed
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   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  This list is not exhaustive and there may be other activities you are required to deliver.
  <br/>
  <br/>
 </strong>
 <strong>
  Skills, Experience &amp; Qualifications Required
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   At least 2 years of experience in a Client Success role
  </li>
  <li>
   Confident communicating with C-Suite executives
  </li>
  <li>
   Must have experience with Salesforce and Google Suite
  </li>
  <li>
   Applies understanding of how Client Success reinforces value and growth through the delivery of an exceptional service and engagement; is service-focused
  </li>
  <li>
   Strong attention to detail, excellent presentation and organizational skills required
  </li>
  <li>
   Exceptional communication and collaboration with the ability to work within a diverse client base to ensure best practices are applied with a high standard in line with business SLA&rsquo;s
  </li>
  <li>
   Understanding of the product design cycle, exposure to retail, lifestyle trends or creative industries is strongly desirable
  </li>
  <li>
   Excellent interpersonal skills, adaptability, positive attitude, ability to go the extra mile &amp; professionalism
  </li>
  <li>
   Understanding of the design cycle, exposure to retail, lifestyle trends or creative industries is needed
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  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
 </strong>
 Our
 <strong>
  benefits and wellbeing
 </strong>
 package offers flexible benefits you can tailor to your own personal needs, including:
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 <ul>
  <li>
   Paid Time Off &ndash; 15 days of vacation per year with an additional day for each year of service up to 20 days. WGSN also observes the 12 Federal holidays. We also offer 6 weeks of paid Parental Leave
  </li>
  <li>
   401(k) Retirement Savings Plan &ndash; allows employees to save and invest for their own retirement on a tax deferred basis. WGSN matches 50% of the first 6% contributed by employees
  </li>
  <li>
   Dental and Vision plans with MetLife
  </li>
  <li>
   Health Care with Anthem &amp; Blue Cross Blue Shield
  </li>
  <li>
   Life Insurance, AD&amp;D, Short and Long-Term Disability - all eligible employees receive coverage at no cost through Metlife
  </li>
  <li>
   Mental Health &ndash; WGSN provides many ways for employees to access mental health care including an Employee Assistance Program and inpatient, outpatient and virtual care if enrolled in an Anthem medical plan. Our EAP is available to all permanent staff, regardless of if you elect benefits
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  More About WGSN
  <br/>
 </strong>
 WGSN is the global authority on consumer trend forecasting.
 <br/>
 <br/>
 We help brands around the world create the right products at the right time for tomorrow&rsquo;s consumer.
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 <strong>
  Our values
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 </strong>
 <strong>
  We Are Everywhere
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 </strong>
 The future is everything, it happens everywhere. WGSN is the world-leading forecaster because we track and analyse consumer behaviours, product innovation, design and creativity, everywhere.
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 <strong>
  We Are Future Focused
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  <br/>
 </strong>
 We utilise our global resources and intelligence to research, source and analyse quantitative and qualitative data to produce our forecasts. Everything we do is focused on working with our customers to create a successful and positive tomorrow.
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 <strong>
  We Are Rigorous
  <br/>
  <br/>
 </strong>
 We source, review and assess quantitative and qualitative data to produce robust, actionable forecasts. To provide credible insights and design solutions for our clients, it is essential that rigour runs through everything we do.
 <br/>
 <br/>
 <strong>
  Our culture
  <br/>
  <br/>
 </strong>
 An inclusive culture is one of our key priorities. We want our people to truly be themselves and thrive. We love having a diverse team of people who bring new ideas, different strengths and perspectives &amp; reflect the global audience we work with.
 <br/>
 <br/>
 <strong>
  Inclusive workforce
  <br/>
  <br/>
 </strong>
 We are committed to supporting the
 <strong>
  environment and sustainability
 </strong>
 , including ensuring our pension plan defaults to sustainable options and striving to be net zero by 2030.
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 <strong>
  Recognising great performance
 </strong>
 is a key part of our culture. Our Awards schemes recognise and reward the brilliant achievements of our people.
 <br/>
 <br/>
 We offer a
 <strong>
  flexible working environment
 </strong>
 with a wide range of flexible, hybrid and agile working arrangements. Conversations about flexible working have always been&mdash;and will continue to be&mdash;actively encouraged here, but we do not offer full remote working.
 <br/>
 <br/>
 We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require
 <strong>
  any reasonable adjustments
 </strong>
 that would make you more comfortable during the process, please let us know so that we can do our best to support you.
 <br/>
 <br/>
 <em>
  <strong>
   A Note for Applicants
   <br/>
   <br/>
  </strong>
 </em>
 <em>
  We use AI to help our team screen applications and identify candidates whose skills and experience match the role. This technology removes personal information to promote a fair and unbiased process. We believe this tool helps us find the best talent while maintaining transparency and fairness.
  <br/>
  <br/>
 </em>
 <em>
  <strong>
   A Note for Recruiters
   <br/>
   <br/>
  </strong>
 </em>
 <em>
  Thank you so much for your interest in working with us at WGSN! Our internal Talent Acquisition team takes care of all our recruitment efforts. When we need some extra help, we partner with agencies on our Preferred Supplier List (PSL) that truly understand our business, culture and ways of working together. Since we focus on these established partnerships, we&rsquo;re unable to respond to unsolicited contacts or CVs from outside our PSL. But don&rsquo;t worry! If we decide to explore new partnerships, we&rsquo;ll be sure to reach out.
  <br/>
  <br/>
 </em>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>


Client Success Executive

Alkami Technology

<div><p>Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing&mdash;each solution can stand alone, but together they deliver more&mdash;to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.</p><p></p><p><br>
Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best &amp; Brightest to Work For Nationally; and Comparably&rsquo;s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We&rsquo;re building a culture where each Alkamist can perform to their highest potential, and we&rsquo;re always on the lookout for the best and brightest minds. If you&rsquo;re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.</p><p></p><p><br>
As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.</p><p><br>
Follow us on Glassdoor and LinkedIn!</p><p></p>
The Sr ServiceNow Administrator is an experienced individual contributor responsible for the day-to-day administration, configuration, support, and continuous improvement of the ServiceNow platform in support of customer experience operations and enterprise workflow automation. This role applies strong functional and technical knowledge of the platform to maintain core ServiceNow capabilities, deliver well-scoped enhancements, improve process efficiency, and ensure stable and secure platform operations across multiple business workflows. The Sr ServiceNow Administrator works with moderate to high independence on complex support and configuration issues, partners with business and technical stakeholders to translate operational needs into practical platform solutions, and contributes to the adoption of governance standards, release discipline, and data quality practices. This role helps improve service delivery, self-service, reporting visibility, and user experience through effective administration of the ServiceNow AI Platform while ensuring alignment with operational priorities, compliance expectations, and overall broader Customer Experience objectives.
<h2 class="jobSectionHeader"><b>Essential Duties &amp; Responsibilities</b></h2><p><b>
Platform Administration &amp; Operations</b></p><ul><li><p>
Administer the ServiceNow AI Platform platform by configuring and maintaining tables, forms, fields, views, notifications, knowledge content, service portals, and user access to support customer experience and enterprise service workflows.</p></li><li><p>
Provide guidance to less experienced administrators, analysts, or business users by sharing platform knowledge, reviewing configurations, and reinforcing sound ServiceNow practices.</p></li><li><p>
Follow established platform administration standards by applying consistent naming conventions, testing discipline, documentation practices, and change control procedures.</p></li><li><p>
Monitor platform performance and adoption by reviewing incidents, integration failures, scheduled jobs, user feedback, and workflow trends to identify issues and recommend improvements.</p></li><li><p>
Develop dashboards, reports, and operational metrics by organizing service data and platform information into useful views that support decision-making, workflow management, and service performance monitoring.</p></li></ul><p></p><p><b>
SDLC, Change &amp; Release Management</b></p><ul><li><p>
Support continuous improvement efforts by identifying opportunities to expand self-service, simplify workflows, reduce manual work, and improve the overall user experience in ServiceNow.</p></li><li><p>
Document platform configurations, procedures, support processes, testing evidence, rollback plans, release notes, and enhancement details to improve maintainability, audit readiness, and knowledge transfer.</p></li><li><p>
Participate in upgrades, patches, clone activities, and release changes by evaluating impacts, executing testing, documenting issues, and supporting production readiness and post-release stabilization.</p></li><li><p>
Partner with stakeholders across Customer Experience organization (CX), operations, engineering, and enterprise technology by gathering requirements, clarifying process needs, and translating business requests into practical ServiceNow enhancements.</p></li></ul><p></p><p><b>
Configuration, Development &amp; Workflow Automation</b></p><ul><li><p>
Configure and support core service management processes by maintaining Case, Incident, Request, Problem, Change, Knowledge, and related workflows using standard ServiceNow administration practices.</p></li><li><p>
Build and enhance workflow automation by using Flow Designer, business rules, UI policies, client scripts, and other platform capabilities to reduce manual effort and improve process consistency.</p></li><li><p>
Support Service Catalog and request fulfillment capabilities by creating and maintaining catalog items, record producers, variables, approvals, task routing, and associated request workflows.</p></li><li><p>
Troubleshoot complex platform issues by analyzing configuration, scripts, integrations, logs, scheduled jobs, and data relationships to identify root causes and implement corrective actions.</p></li></ul><p></p><p><b>
Integrations &amp; Data Management</b></p><ul><li><p>
Contribute to CMDB-related administration by supporting configuration item data maintenance, reconciliation activities, and discovery-dependent workflows where applicable.</p></li><li><p>
Maintain data quality across platform records and configuration elements by monitoring accuracy, resolving inconsistencies, and supporting governance processes that improve the reliability of operational data.</p></li><li><p>
Maintain data access and retention policy adherence.</p></li><li><p>
Support integrations and data exchange by assisting with REST and API connections, import sets, transform maps, IntegrationHub actions, and related interface support activities.</p></li></ul><p></p><p><b>
Security, Compliance &amp; Audit</b></p><ul><li><p>
Maintain platform security and access configurations by administering roles, groups, ACLs, and approval paths in accordance with established governance, privacy, and control requirements.</p></li><li><p>
Maintain platform change log and ensure all configuration changes are traceable, tested, and auditable.</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Recommended Experience &amp; Education</b></h2><p></p><p><b>
Minimum Years of Experience</b><br>
 5 years of related experience in ServiceNow administration, supporting one or more product areas for ITSM, CSM, HRSD, ITOM, or custom enterprise platforms, or 3 years with an advanced degree.</p><p></p><p><b>
Education Level</b><br>
Bachelor&rsquo;s degree in Information Systems, Computer Science, Business Technology, or a related field is preferred; equivalent practical experience may substitute for formal education.</p><p><b>
Required</b></p><p></p><p>
 &middot; Strong knowledge of ServiceNow administration, including tables, forms, fields, roles, groups, notifications, update sets, and core platform configuration.</p><ul><li>Hands-on experience supporting ITSM/CSM capabilities such as Case, Incident, Request, Problem, Change, Knowledge, and Service Catalog administration.</li><li>Experience building and maintaining workflow automation using Flow Designer and standard ServiceNow platform capabilities.</li><li>Working knowledge of platform security concepts, including ACLs, role-based access, approval structures, and secure administrative practices.</li><li>Experience troubleshooting platform issues across configuration, integrations, scripts, data quality, and scheduled processes.</li><li>Working knowledge of REST APIs, import sets, transform maps, IntegrationHub, and common enterprise integration patterns.</li><li>Experience building reports, dashboards, SLA-related metrics, and operational performance views within ServiceNow.</li><li>Strong analytical, documentation, communication, and stakeholder partnership skills with the ability to manage competing priorities effectively.</li></ul><p></p><p><b>
Preferred</b></p><p></p><ul><li> ServiceNow Certified System Administrator certification.</li><li>Additional ServiceNow certifications in areas such as ITSM, Application Development, or Implementation Specializations.</li><li>Experience supporting CMDB, MID server, discovery-related data, asset-related records, or configuration governance practices.</li><li>Working knowledge of JavaScript, Glide concepts, or scripting used to support advanced ServiceNow administration.</li><li>Experience in SaaS, fintech, banking technology, customer support, or regulated operating environments.</li><li>Familiarity with ITIL and SDLC practices, audit support, release management, or compliance-oriented control environments.</li></ul>
The salary range for this position is: $131,000 - $145,000<p></p><h1 class="jobSectionHeader"><b>
Cool Things to Know</b></h1><p></p><p><b>
Not Just Any Company</b>: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.</p><p></p><p><b>
Work Authorization</b>: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.</p><p></p><p><b>
Recruiters</b>: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.</p><p></p><p><b>
Pay Transparency: </b>As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.
</p><p></p><h1 class="jobSectionHeader"><b>The Important Stuff</b></h1><p></p><p><b>
Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: </b>Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.</p><p></p><p><b>
#LI-REMOTE</b></p></div><p></p>

Sr. ServiceNow Administrator

Southeastern Freight Lines

<div>As a Customer Service Administrator 2, you will be responsible for intermediate level clerical duties that assist in the operational function of the Service Center. Perform a variety of functions that may include a specialization or combination of activities in areas such as Customer Service, appointments, dispatch support, Payroll, Human Resources, or general secretarial.<p></p><p>
Respond to calls or contact customers regarding the status of shipments, billing questions, Cash on Delivery (CODs), Driver Collect, tracing, problems, or rating information. Research and answer requests for information from internal customers or other Service Centers. Call and schedule delivery appointments. Assist drivers with pick-up or delivery problems. Calculate hours worked and Linehaul miles. Compile driver hours of service and complete driver log summaries. Assist with generating manifests and closing loads. Enter closed, dispatched, and arrived loads into the computer. Provide clerical support to the Service Center Account Managers, Account Executives, or Senior Account Executives. Make follow-up calls to customers as requested. Maintain the sales appointment schedule and maintain a list of sales leads. Key pay data into the payroll system. Assist the Service Center Manager with recruiting efforts by coordinating advertisements, screening resumes, scheduling interviews, etc. Coordinate new hire orientation. Assist with Service Center training efforts by scheduling classes or ordering supplies.</p><p></p><div><p>
For this role, you must have: a High School Diploma or GED; the ability to satisfactorily pass background check and alcohol and drug test; 6 months of related experience and/or previous office experience; strong customer relations skills to communicate effectively with internal and external customers; the ability to manage multiple tasks with interruption; computer skills; and be familiar with Microsoft Office applications. We would prefer you to have previous experience with Customer Service, Microsoft Outlook, Microsoft Excel, and Multi-line phone systems. Pay: $20.86-$25.76 Per Hour</p></div><p></p><p><b>
Work Shift</b></p>
First Shift</div><p></p>

Customer Service Administrator 2

International Turnkey Systems - ITS

<div>
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  <strong>
   BMC ITSM Administrator
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  The ideal candidate should possess extensive experience and proficiency in BMC ITSM applications. He should have a strong understanding of IT service management processes and practices, operate and administer the ITSM environment based on BMC Helix service management. Support the individual modules and maintain and supervise the system interfaces and operating manuals. This role requires excellent problem-solving skills, attention to detail, and the ability to work collaboratively with other teams. Strong communication skills and the ability to effectively communicate technical concepts to non-technical stakeholders are also essential for this position.
 </p>
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  <strong>
   Responsibilities
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  <li>
   Maintain daily administration tasks for BMC Helix environment (including ITSM modules Incident, Problem, Change, Asset, and SLM).
  </li>
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   Create and modify the required SLAs within the Helix system.
  </li>
  <li>
   Create and modify reports based on business needs.
  </li>
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   Import and configure the foundation data based on the requirements.
  </li>
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   Troubleshooting system issues for the end users.
  </li>
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   Proactively monitor system health, performance, and integrations to minimize downtime.
  </li>
  <li>
   Conduct training to the end users on the system functionalities and enhancements.
  </li>
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   Ability to quickly adapt to changes.
  </li>
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   Working collaboratively with other team members.
  </li>
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  <br/>
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  <strong>
   Qualifications
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   The candidate should have a Bachelor's degree with a minimum of 3 &ndash; 4 years of relevant experience in BMC Helix administration.
  </li>
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   Hands-on experience in ITSM modules (Incident, Problem, Change, Asset, SLA, Smart-IT, and Dashboard) and Foundation Configurations.
  </li>
  <li>
   Hight troubleshooting capabilities, ability to analyze API, SQL, and Filter logs to identify the issue.
  </li>
  <li>
   Business analysis experience on data using BMC Smart Reporting and Dashboard
  </li>
  <li>
   Hands-on database querying and tunning skills.
  </li>
  <li>
   Ability to apply product fixes, hot fixes, patches, and configuration changes to support the business processes
  </li>
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   Deep understanding of modern IT Service Management practices &amp; ITIL practices.
  </li>
  <li>
   Hands-on experience designing intuitive service catalogs using DWP catalogue (preferred)
  </li>
  <li>
   Good communication and presentation skills.
  </li>
  <li>
   Excellent command of English.
  </li>
 </ul>
 <p>
 </p>
</div>


BMC Remedy Administrator

Amalgamated Bank

<div></div><div><p>Amalgamated Bank is seeking an Online Services Administrator to be responsible for the administration, procedural controls and processing of all aspects pertaining to the Online Banking services. Keep abreast of product upgrades, identify risk and exposure, develop control procedures, and serve as liaison between the EBD, vendors, and other pertinent Bank departments.</p><p>
By joining our team, you&rsquo;ll be joining a Bank that believes that that maintaining a diverse and inclusive workplace where everyone feels valued and respected is essential for us to grow as a company. We are dedicated to building a more equitable world in our everyday practices by embracing the values of our employees and customers.</p><p><b>
Essential Job Functions:</b></p><ul><li>
Review and decision retail online banking enrollment applications.</li><li>
Review business online banking documentation and implement proper setup of online profiles and services requested.</li><li>
Reconcile daily cash management settlements.</li><li>
Research and pass GL entries for debit returns.</li><li>
Create relevant reports from various systems and applications to ensure operational and risk compliance with Bank policy procedures and controls.</li><li>
Review applications, reports, and other Online Banking documentation for accuracy.</li><li>
Communicate with appropriate parties to resolve problems regarding all facets of the Online Banking services. Follow up on outstanding issues or documents to ensure timely completion and resolution of all processes.</li><li>
Monitor all transaction alerts. Contact appropriate party for verification. Notify fraud dept of suspicious activity. Assist with fraud investigations.</li><li>
Process domestic and international wire transfers timely and accurately. Provide notification to the appropriate parties.</li><li>
Research, prepare, and collect all documentation for internal and external audits.</li><li>
Administer and participate in training and cross training in all existing and future EBD functions.</li><li>
Enforce and adhere to all internet security policies and operating procedures; report all violations to department management. Advise on operational discrepancies and assist in policy modifications.</li><li>
Back up all functions related to Cash management including Atm/Debit Card Claims, Card Monitoring, and ACH, as needed.</li><li>
Perform various related administrative duties as directed by manager.</li><li>
Accurately scan and file all documents.</li></ul><p><b>
Knowledge, Skills and Experience Requirements:</b></p><ul><li>
High school diploma or equivalent.</li><li>
Excellent computer skills including Microsoft Access, Word, Excel and PowerPoint.</li><li>
Excellent oral and written communication skills.</li><li>
Excellent customer service skills.</li><li>
Knowledge of branch banking.</li><li>
Strong bookkeeping skills.</li><li>
Thorough knowledge of Bank wide operations.</li><li>
Minimum two (2) years of related banking reconcilement experience.</li><li>
Good mathematics and investigative skills.</li><li>
Knowledge of compliance laws.</li><li>
Prior data entry experience required.</li></ul><p>
Our job titles may span more than one career level. The starting rate salary for this role is between $25.00 - $30.00. The actual base pay is dependent upon many factors, such as: training, transferrable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.</p><div><div><div><div><div><div><div><div><div><div><div><div><p><br>
Amalgamated Bank is an Equal Opportunity and Affirmative Action Employer, Minorities / Females / Individuals with Disability / Veterans. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. View our Pay Transparency Statement. Submission of a resume or any information regarding your qualifications does not constitute a promise or offer of employment. At Amalgamated Bank, we consider an applicant to be someone who has interviewed at least once, in person, with the hiring manager. Amalgamated Bank does not sponsor applicants for work visas.</p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><b><br>
Hybrid Work Model</b><br>
Effective February 18, 2025, employees in office-based positions will be working a Hybrid work schedule consisting of three days or more, on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, the contact center, branch service roles, and general services where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance does not apply to roles that have been designated as &ldquo;remote&rdquo;.</div></div></div></div></div></div></div></div></div></div></div></div></div></div><div></div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><b><br>
Search Firm Representatives- Please Read Carefully</b><br>
<b> </b>Amalgamated Bank does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for the position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p>

Online Services Administrator

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