client services analyst

Hire Hangar

<div>Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career.
Client Implementation &amp; Operations Analyst (B2B / BPO)<h2 class="jobSectionHeader">
Location</h2>
Remote<h2 class="jobSectionHeader">
Time Zone</h2>
US Time Zones (EST&ndash;PST)<h2 class="jobSectionHeader">
Role Overview</h2>
We are looking for a detail-oriented and tech-savvy Client Implementation &amp; Operations Analyst to support the successful setup, configuration, and launch of new B2B client accounts within a BPO/outsourcing environment. This is a full-time, high-accountability role that bridges client onboarding and internal operations, ensuring that all systems, workflows, and reporting are accurately configured before and after go-live.
The ideal candidate is analytical, process-driven, and highly comfortable navigating multiple platforms and tools to deliver a smooth client implementation experience.<h2 class="jobSectionHeader">
Key Responsibilities</h2><ul><li>
Support the technical and operational setup of new B2B client accounts, including system configurations, workflow builds, and tool integrations</li><li>
Coordinate with onboarding, IT, and operations teams to ensure all client requirements are accurately captured and implemented</li><li>
Build and maintain implementation trackers, status reports, and client-facing documentation</li><li>
Conduct pre-launch audits and quality checks to verify that all configurations meet client specifications</li><li>
Monitor post-launch performance data and flag anomalies or gaps to the relevant internal teams</li><li>
Maintain accurate records of client setups, configurations, and change requests in internal systems</li><li>
Document implementation processes and contribute to the continuous improvement of onboarding playbooks and SOPs</li><li>
Provide data-driven reporting to leadership on implementation timelines, bottlenecks, and outcomes</li></ul><h2 class="jobSectionHeader">
Required Qualifications</h2><ul><li>
Proven experience in a Client Implementation, Operations Analyst, or Technical Onboarding role within a BPO, outsourcing, or managed services environment</li><li>
Strong analytical skills with the ability to work across multiple systems and data sources simultaneously</li><li>
Experience building reports, trackers, and documentation to support client implementations</li><li>
Proficiency in Google Sheets or Excel, including formulas and data organization</li><li>
Excellent written and spoken English with a professional communication style</li><li>
Must have prior remote work experience, be fluent with remote collaboration tools and platforms (such as Slack, Zoom, Google Workspace, Asana, or similar), and have ideally worked with US- or UK-based companies. Applications without this experience will not be considered.</li></ul><h2 class="jobSectionHeader">
Preferred Qualifications</h2><ul><li>
Experience supporting B2B client implementations in a BPO or outsourcing context</li><li>
Familiarity with CRM platforms, workflow automation tools, or system integration processes</li><li>
Exposure to QA processes, pre-launch audits, or compliance documentation</li><li>
Experience working alongside client-facing onboarding or account management teams</li></ul><h2 class="jobSectionHeader">
Tools &amp; Technology</h2><ul><li>
Google Workspace (Sheets, Docs, Slides)</li><li>
CRM platforms (Salesforce, HubSpot, or similar)</li><li>
Project management tools (Asana, Monday.com, or similar)</li><li>
Reporting and dashboard tools (Google Looker Studio or similar)</li><li>
Remote collaboration tools (Slack, Zoom, or similar)</li></ul><h2 class="jobSectionHeader">
Please NOTE</h2>
It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps&mdash;the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.<div></div> 
We connect top talent with vetted employers, competitive pay, and real growth opportunities.</div>

Client Implementation & Operations Analyst

Marsh McLennan Agency

<div><h2 class="jobSectionHeader">Company:</h2>
Marsh McLennan Agency
<h2 class="jobSectionHeader">Description:</h2>
Benefits Service Analyst
Our not-so-secret sauce.
Award-winning, inclusive, Top Workplace culture doesn&rsquo;t happen overnight. It&rsquo;s a result of hard work by extraordinary people. The industry&rsquo;s brightest talent drives our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Benefits Service Analyst at MMA.
Marsh McLennan Agency (MMA) provides business insurance, employee health &amp; benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world&rsquo;s leading professional services firm, Marsh (NYSE: MRSH).
A day in the life.
This is an onsite position 5 days a week, located out of our Fort Lauderdale office.
As our Benefits Service Analyst on the Employee Benefits team, you will:
<ul><li>Prepare client spreadsheets and proposals such as benefits comparison, rates comparison, Total Spend Summary, employee contribution modeling, etc.</li>
<li>Prepare client presentations including creating/updating agendas, PowerPoint presentations, copying and binding presentations, etc. as needed</li>
<li>Support the Account Management Team with client service needs such as billing inquiries, researching claim/enrollment issues and tracking service issues through agency management system</li>
<li>Support RFP preparation, including requesting &amp; formatting census and preparing RFP specifications letter</li>
<li>Input and summarize benchmarking data in MMA formatted presentation</li>
<li>Update information in carrier system as needed (enrollments); Enter and review data in agency management system</li>
</ul>Our future colleague.
We&rsquo;d love to meet you if your professional track record includes these skills:
<ul><li>High school diploma or equivalent</li>
<li>2-15 insurance license within 90 days of hire</li>
<li>Proficiency with Microsoft Office Suite, including Excel, Outlook and Word</li>
<li>Strong verbal and written communication and presentation skills</li>
<li>Extremely detail-oriented, organized and proactive</li>
<li>Team-oriented and collaborative</li>
<li>Growth-minded individual</li>
<li>Strong copy editing and proofreading skills</li>
<li>Strong verbal and written communication skills</li>
<li>Well organized, strong attention to detail, deadline oriented, strong sense of urgency and self-motivated.</li>
<li>Adaptable to ever changing environment, ability to work under pressure in fast-paced environment, manage multiple projects, and meet deadlines.</li>
<li>Ability to interact with various personality styles and manage requests from multiple sources.</li>
</ul>These additional qualifications are a plus, but not required to apply:
<ul><li>Bachelor&rsquo;s degree or higher</li>
<li>Bilingual (English/Spanish)</li>
<li>Prior Agency or Benefit Carrier experience</li>
</ul>We know there are excellent candidates who might not check all of these boxes. Don&rsquo;t be shy. If you&rsquo;re close, we&rsquo;d be very interested in meeting you.
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside our organization. We&rsquo;ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.
Some benefits included in this role are:
<ul><li>Generous time off, including personal and volunteering</li>
<li>Tuition reimbursement and professional development opportunities</li>
<li>Hybrid and flexible work</li>
<li>Charitable contribution match programs</li>
<li>Stock purchase opportunities</li>
<li>Competitive compensation</li>
<li>Entrepreneurial leadership</li>
<li>Unmatched, scalable resources</li>
<li>Committed to core values</li>
<li>Inclusive culture</li>
</ul>To learn more about a career at MMA, check us out our website or flip through recruiting brochure .
Follow us on social media to meet our colleagues and see what makes us tick:
<ul><li>Instagram
</li><li>Facebook
</li><li>X
</li><li>LinkedIn
</li></ul>Who you are is who we are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
#MMAEHB
#LI-Onsite
#MMAFL</div>

Benefits Service Analyst

EOX Vantage (Vantage Agora, Inc.)

Client Services AnalystEOX Vantage is looking for skilled and motivated customer centric professionals to join our Client Service Department! For professionals who engage with a diverse customer base via phone and chat communication and handle assigned tasks with a high-level of knowledge, passion, and a commitment to satisfying customer needs. The goal is to deliver customer solutions and experiences that are thoughtful, reliable, and remarkable.Responsibilities Include:<ul><li>Handle a moderate volume of inbound and/or outbound calls.</li><li>Chat/Email interactions with Customers between taking calls.</li><li>Identifying solutions for customer issues using resources provided.</li><li>Provide accurate, valid, and complete information.</li><li>Create customer interactions, records, service accounts, and send documents.</li><li>Meet personal and team-based productivity and efficiency goals</li><li>Follow communication procedures, guidelines, and policies.</li><li>Basic arithmetic skills required; excel experience is a plus.</li><li>Acclimate changes in processes quickly and effectively.</li></ul>Requirements:<ul><li>At least 3 years of customer service experience.</li><li>Proven ability to multitask effectively with accuracy.</li><li>Strong communication skills.</li><li>High level time management skills.</li><li>Customer-centered approach and ability to adapt/respond to different scenarios with empathy.</li></ul>At EOX Vantage, our goal is to deliver premier service with insights that boost overall operations. Clients choose EOX Vantage to improve their operational efficiencies and optimally manage data through direct assistance from the Managed Services team and leveraging the customized, patented Enterprise Operating System (EOX) &ndash; a suite of unified cloud-based apps to run a business, all on one secure platform. EOX Vantage allows clients to focus on what they do best by reducing the time it takes to manage the essential, non-core aspects of their operations, and improving their effectiveness with data and insights.Come join our growing Client Service team, who manage a diverse set of customers facing tasks at a pace that allows growth and the ability to excel into a career path.Equal Employment Opportunity Policy:EOX Vantage provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. This policy applies to all aspects of employment, including hiring, promotion, compensation, and training.E-Verify Participation:EOX Vantage participates in E-Verify. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee&rsquo;s Form I-9 to confirm work authorization.EOX Vantage will not use E-Verify to pre-screen job applicants and will only use E-Verify once a job offer has been accepted and Form I-9 is completed.For more information about E-Verify, please visit Home | E-VerifyVisit our website to learn more about us: https://www.eoxvantage.com/EOX Vantage NEVER asks for any form of payment to be considered as an applicant. If you are emailed asking for payment, please immediately report this spam message to info@eoxvantage.com. All verified personnel will only reach out with an EOX email ending in @eoxvantage.comCollege degree preferred, High-school degree or GED requiredPay: $14.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) 4% Match</li><li>Dental insurance</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li><li>Work from home</li></ul>Location:<ul><li>South Carolina (Required)</li></ul>Work Location: Remote

Client Service Customer Support Analyst I

Erika M Conner LLC

Erika M Conner is a forward-looking organization specializing in financial advisory and strategic transaction support. We are committed to delivering high-quality insights that empower informed decision-making, foster growth, and create long-term value for our stakeholders.Role Overview We are seeking a driven and analytical Transaction Services Analyst to join our team in Al Khor. In this role, you will play a key part in supporting mergers &amp; acquisitions, due diligence, and financial analysis projects. You will work closely with senior professionals to evaluate business performance, identify risks, and provide actionable insights to clients and internal stakeholders.Key Responsibilities<ul><li>Conduct financial due diligence and analyze company financial statements</li><li>Support M&amp;A transactions, including valuations, modeling, and deal structuring</li><li>Prepare detailed reports, presentations, and client deliverables</li><li>Identify key financial and operational risks and provide recommendations</li><li>Perform market and industry research to support transaction strategies</li><li>Collaborate with cross-functional teams on transaction execution</li><li>Assist in building financial models and forecasting scenarios</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree in Accounting, Finance, Economics, or a related field</li><li>2&ndash;4 years of experience in transaction advisory, audit, corporate finance, or investment analysis</li><li>Strong understanding of financial statements and valuation methodologies</li><li>Advanced proficiency in Excel and financial modeling</li><li>Knowledge of M&amp;A processes and due diligence practices</li><li>Excellent analytical, communication, and presentation skills</li><li>Ability to work under pressure and manage multiple deadlines</li></ul>What We Offer<ul><li>Competitive salary and benefits package</li><li>Exposure to high-impact transactions and strategic projects</li><li>Opportunities for professional growth and career advancement</li><li>Collaborative, fast-paced, and intellectually stimulating environment</li></ul>How to Apply If you are passionate about finance and eager to work on complex transactions, we invite you to apply by submitting your CV and a cover letter.Job Type: Full-timePay: QAR210,000.00 per yearWork Location: In person

Transaction Services Analyst

Ascend Bank

<div>POSITION DESCRIPTION:
The Loan Servicing Analyst II is an experienced individual contributor responsible for the accurate execution, validation and continuous improvement of loan servicing operations supporting the Bank&rsquo;s Commercial, Residential and Consumer loan portfolios. This role builds upon foundational loan servicing responsibilities and assumes expanded responsibility for investor reporting, remittance processing, reconciliations and operational control execution for loans sold on the secondary market, participated out or purchased.
The Analyst II operates with limited supervision, serves as a knowledge resource and escalation point for Analyst I team members, and is expected to identify, document and recommend opportunities to enhance processes, control and efficiency. The role requires strong attention to detail, sound judgment, a consistent focus on risk mitigation and compliance with Bank policies and procedures and applicable local, state, and federal regulations.
GENERAL DESCRIPTION OF DUTIES:
Loan Servicing Operations &amp; Execution<ul><li>
Perform and support operational servicing activities across commercial, residential, and consumer loan portfolios, including new loan setup, loan maintenance, escrow administration, participation loans, and paid‑loan processing</li><li>
Execute servicing tasks accurately and timely in accordance with Bank policy, servicing standards, and regulatory requirements</li><li>
Serve as an escalation resource for Analyst I staff for routine to semi‑complex servicing issues, research, and resolution</li></ul>
Investor Reporting, Remittance &amp; Secondary Market Support<ul><li>
Prepare and process investor reporting for loans sold, participated, or purchased, ensuring data accuracy and timely submission</li><li>
Execute and validate incoming and outgoing investor remittances, including payment calculations, postings, and confirmations</li><li>
Perform custodial and investor account reconciliations, researching variances, documenting root causes, and coordinating resolution</li><li>
Maintain appropriate documentation and control evidence supporting investor reporting and remittance activities</li><li>
Escalate unresolved exceptions, systemic issues, or out‑of‑tolerance conditions to the Loan Servicing Manager or Senior Analyst</li></ul>
Control Execution, Validation &amp; Operational Risk<ul><li>
Execute key operational and financial controls aligned to loan servicing, investor activity, escrow administration, and system processing</li><li>
Validate outputs, review exception reports, and ensure discrepancies are identified, documented, and resolved timely</li><li>
Support ongoing assessment of servicing processes to ensure alignment with federal and state regulations, Bank policies, and internal control expectations</li><li>
Assist with operational risk identification by documenting control gaps, inefficiencies, or recurring issues and recommending corrective actions</li></ul>
Process Improvement &amp; Efficiency<ul><li>
Identify opportunities to streamline workflows, reduce manual effort, improve data accuracy, and strengthen controls</li><li>
Document process improvement recommendations, including issue description, root cause, risk impact, and proposed solution</li><li>
Support the implementation and testing of approved process changes, automation efforts, and system enhancements</li><li>
Assist as a subject matter participant in User Acceptance Testing (UAT), core parameter review, and system release testing</li></ul>
Compliance, Audit &amp; Reporting Support<ul><li>
Ensure assigned activities comply with applicable regulations, including but not limited to RESPA, escrow requirements, and investor guidelines</li><li>
Assist with audit and examination requests by compiling, reviewing, and submitting accurate documentation and evidence</li><li>
Support periodic quality assurance reviews, end‑of‑year processing, and required servicing certifications as directed</li><li>
Maintain accurate management and operational tracking reports to support monitoring and decision‑making</li></ul>
Collaboration &amp; Team Support<ul><li>
Provide day‑to‑day guidance and knowledge sharing to team members</li><li>
Communicate effectively with internal partners including Finance, Compliance, Lending, and Technology to resolve issues and support operations</li><li>
Maintain professional, responsive communication with internal and external stakeholders to support service quality and customer satisfaction</li></ul>
OTHER REQUIREMENTS:<ul><li>
Attend Compliance/Regulatory webinars for a full understanding of Lending Regulation and Compliance Requirements</li><li>
Critical and Strategic thinker passionate about driving a culture of internal and external customer excellence</li><li>
Strong problem solving, analytical and decision-making skills. Demonstrates ability to work independently on complex issues and projects</li><li>
High regard for important details, with excellence in attention to detail, to assure accuracy in every transaction, report and /or process; detect errors, follow through on corrections and details</li><li>
Represents the interests of the Bank by participating in various community and civic activities</li></ul>
KEY QUALIFICATIONS:<ul><li>
Strong working knowledge of loan servicing operations, including secondary‑market loans, participations, escrow administration, and servicing systems</li><li>
Demonstrated understanding of operational controls, reconciliations, and exception management</li><li>
Ability to analyze servicing issues, identify root causes, and recommend practical solutions</li><li>
Strong written and verbal communication skills; able to document processes and recommendations clearly</li><li>
High degree of accuracy, organization, and accountability</li><li>
Ability to manage multiple priorities in a fast‑paced operational environment</li><li>
Proficiency with Microsoft Office tools (Excel, Word, Outlook); reporting tools such as Cognos a plus</li></ul>
DIGITAL LITERACY:
The ability to use data, information, and communication technologies to find, evaluate, create, and communicate information, requiring both cognitive and technical skills<ul><li>
Information, data, and content</li><li>
Teaching, learning and self-development</li><li>
Communication, collaboration, and participation</li><li>
Digital identity, safety, and security</li><li>
Technical proficiency with all bank products</li><li>
Awareness and interest in new technology</li><li>
Creation, innovation, and research</li></ul>
FUNCTION SUPERVISED: None
LIST OF POSITIONS SUPERVISED: None
EDUCATION REQUIRED: Bachelor&rsquo;s degree or equivalent work experience.
EXPERIENCE REQUIRED: Typically 3-6 years of progressive loan servicing, operations or related banking experience, with demonstrated exposure to investor loans, escrow or reconciliations. Superior client service skills are required, preferably within the Banking industry. Proficiency using Microsoft Office Products, including Word, Excel, Outlook, and One-Note.
MANAGERIAL RESPONSIBILITY: Has no supervisory/managerial responsibilities.<ul><li> 
Compensation: Compensation is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.</li></ul>
Ascend Bank is an equal opportunity employer and offers equal opportunity to all applicants for all positions without regard to race, color, religion, national origin, age, disability, and veteran status.
Applicants requiring reasonable accommodation in the application process should notify Human Resources.
Ascend Bank participates in E-Verify.
EOE/AA/M/F/D/V</div>

Loan Servicing Operations Support Analyst II

Workwear Outfitters

<div>Workwear Outfitters has a strong legacy of building innovative and authentic market-right products and is a leading supplier of work apparel and footwear for diverse occupations in industries such as automotive, manufacturing, oil and gas, utilities, government, food services, telecommunications, hospitality, and many more. Workwear Outfitters is based in Nashville, Tennessee with over $800 million in sales and we employ more than 5,800 people in facilities spanning the globe.
Brands under the Workwear Outfitters umbrella include Red Kap&reg;, Bulwark&reg;, Image Authority&reg;, Kodiak&reg;, Terra&reg;, Liberty &reg;, Work Authority&reg;, Workrite&reg; Fire Service, Chef Designs&reg;, and Horace Small&reg;. Workwear Outfitters is also the exclusive licensee for Dickies&reg; apparel in the B2B channel.
Our Purpose: &ldquo;We champion and empower workers who make our world work better&rdquo;
Major benefits include medical, vision and dental, Life and Disability coverage.
Other benefits included: 401K, Tuition reimbursement, Employee Assistance Program, Flexible Spending Accounts, and many others.
What You Will Do as a CRM Analyst: The CRM Analyst role is responsible for the WWOF Customer Relationship Management (CRM) system, acting as a strategic partner with internal stakeholders to help produce solutions to drive revenue, increase overall efficiencies, drive data integrity through processes/routines and help solve business problems.
How You Will Make a Difference:
<ul><li>Serve as a senior-level system administrator for the Salesforce Lightning environment managing fields/objects, record types, data validation, content/visuals, integrations (both internal and external), and other features as needed.
</li><li>Lead continuous analysis of Salesforce.com platform features, releases, upgrades, and best practices that align with organizational vision and strategy and that achieve the greatest business impact.
</li><li>Maintain proper documentation of processes, policies, and configurations (including functional and technical designs) made to the system in accordance with ISO requirements and in preparation for releases and upgrades.
</li><li>Interpret communications between technical process, business stakeholders, and users.
</li><li>Develop and execute comprehensive Salesforce CRM training for sales teams and end users, including creating materials, leading sessions, and supporting ongoing adoption and best practices.
</li><li>Build and maintain reports/dashboards that monitor sales activity, revenue, and opportunity pipeline.
</li><li>Create materials (trainings, resources, videos, etc.), supporting user adoption and best practices to socialize key learnings for broader enablement.
</li><li>Work with WWOF&rsquo;s SFDF team and stakeholders to establish suitable processes to support administrative, development, and change management activities.
</li><li>Qualify and evaluate vendors and applications to present business use cases for system improvement and implementation.
</li><li>Engage with brand managers, merchandisers, marketing, and other departments to define and document development requirements and identify modifications to impact business processes.
</li></ul>Skills for Success:
<ul><li>Bachelor&rsquo;s degree and 3-5 years of experience; or relevant experience
</li></ul><ul><li>Current Salesforce Certified and Certified Advance Administrator Certifications required
</li></ul><ul><li>Salesforce Certified Platform App Builder and Salesforce Certified Business Analyst preferred
</li></ul><ul><li>Experience in sales with an understanding of different sales methodologies, sales cycles, and customer journeys in a multi-branded organization.
</li></ul><ul><li>Hands on experience &amp; functional understanding of core Salesforce features including, custom objects, page layouts, profiles, permissions, approval processes, and automation plus and understanding of the relationship between core platform and other Salesforce clouds.
</li></ul><ul><li>Proven experience training sales teams and users on Salesforce, including developing training materials, delivering in-person and virtual sessions, and driving user adoption and best practices.
</li></ul><ul><li>Strong presentation, communication (written and verbal), and interpersonal skills
</li></ul><ul><li>A team player with a positive and flexible attitude
</li></ul><ul><li>Problem solving skills to support business outcomes
</li></ul><ul><li>High energy level. Self- starter; willing to take initiative.
</li></ul><ul><li>Passionate about technology and solving web-focused problems.</li></ul></div>

CRM Analyst (Remote)

Machinify

<div><div>Machinify is a leading healthcare intelligence company with expertise across the payment continuum, delivering unmatched value, transparency, and efficiency to health plan clients across the country. Deployed by over 85 health plans, including many of the top 20, and representing more than 270 million lives, Machinify brings together a fully configurable and content-rich, AI-powered platform along with best-in-class expertise. We're constantly reimagining what's possible in our industry, creating disruptively simple, powerfully clear ways to maximize financial outcomes and drive down healthcare costs.</div>
About the Opportunity

At Machinify, we're constantly reimagining what's possible in our industry&mdash;creating disruptively simple, powerfully clear ways to maximize our clients' financial outcomes today and drive down healthcare costs tomorrow. As part of the Customer Success Team, you will, as a Client Delivery Analyst, be responsible for facilitating the work product between Machinify and our clients across Complex Payment Solutions. This person will understand internal and client processes, handle internal and external client requirements gathering, analysis, solution documentation, integration and delivery validation. This person will recommend best practice solutions and processes, prepare documentation, monitor inventory, and support workflow and process management for clients as well as colleagues across the Machinify Platforms.

What you'll do
<ul>
<li>Monitor client inventory in Machinfy and client systems.</li>
<li>Perform requirements gathering to problem solve for client issues arising in Operations' day-to-day activities and implement appropriate processes to monitor resolution by utilizing the Client Action Log and Jira ticketing system.</li>
<li>Enter, track, and follow up on tickets to ensure timely resolution for client production issues.</li>
<li>Support internal Operations teams through regularly scheduled team meetings to determine appropriate process is handling changing needs including rule changes, process flow modifications, escalations.</li>
<li>Support the client invoicing and/or reconciliation processes.</li>
<li>Generate and transmit client reporting as required.</li>
<li>Communicate and discuss larger issues with IT and Operations teams, continuing to act as liaison between teams until issues fully resolved.</li>
<li>Attend external working client meetings with leadership teams and communicate pertinent information to appropriate internal teams, acting as a support system to client teams.</li>
<li>Set up new users for clients in Machinify's systems.</li>
<li>Maintain system access requirements for client systems to perform inventory management work as necessary.</li>
<li>Perform QA and UAT efforts as necessary.</li>
<li>Other duties as assigned.</li>
</ul>
What experience you bring (Role Requirements)
<ul><li>2+ years' experience in data production preferred; and health industry knowledge and experience a strong plus.</li>
<li>Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development</li>
<li>Experience managing multiple clients/projects in a team environment</li>
<li>Experience independently structuring and executing complex analyses</li>
</ul>
What will make you stand out
<ul>
<li>Health Plan experience</li>
<li>Payment Integrity experience</li>
<li>If you have worked operationally in a health plan over a provider</li>
<li>PMP certification</li>
</ul><div>What We Offer:</div>
<ul><li>Work from anywhere in the US! Machinify is digital-first.</li>
<li><div>Top Medical/Dental/Vision offerings</div>
</li><li><div>FSA/HSA</div>
</li><li><div>Tuition reimbursement</div>
</li><li><div>Competitive salary, 401(k) with company match</div>
</li><li><div>Additional health and wellness benefits and perks</div>
</li><li>Flexible and trusting environment where you'll feel empowered to do your best work</li>
</ul><div>The salary for this position is based on an array of factors unique to each candidate: Such as years and depth of experience, set skills, certifications, etc. We are hiring for different levels, and our Recruiting team will let you know if you qualify for a different role/range.</div>
<div></div>
<div>Pay range: $95,000-$110,000 + Annual Bonus</div>
<div></div><div><div>
Equal Employment Opportunity at Machinify</div>
<div></div>
<div>We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. Machinify is an employment at will employer. We participate in E-Verify as required by applicable law. In accordance with applicable state laws, we do not inquire about salary history during the recruitment process. If you require a reasonable accommodation to complete any part of the application or recruitment process, please let our recruiters know. See our Candidate Privacy Notice at: https://www.machinify.com/candidate-privacy-notice/</div></div></div>

Client Delivery Analyst

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