client services analyst

Marsh McLennan

<div><h2 class="jobSectionHeader"><b>Company:
</b></h2>Marsh McLennan Agency
<p></p><h2 class="jobSectionHeader"><b>Description:
</b></h2><p></p><p><b>Benefits Service Analyst
</b></p><p></p><p><b>Our not-so-secret sauce.
</b></p><p>Award-winning, inclusive, Top Workplace culture doesn&rsquo;t happen overnight. It&rsquo;s a result of hard work by extraordinary people. The industry&rsquo;s brightest talent drives our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a <b>Benefits Service Analyst </b>at MMA.
</p><p></p><p>Marsh McLennan Agency (MMA) provides business insurance, employee health &amp; benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world&rsquo;s leading professional services firm, Marsh (NYSE: MRSH).
</p><p></p><p><b>A day in the life.
</b></p><p>This is an onsite position 5 days a week, located out of our Palm Beach Gardens office.
</p><p></p><p>As our <b>Benefits Service Analyst </b>on the <b>Employee Benefits </b>team, you will:
</p><ul><li>Prepare client spreadsheets and proposals such as benefits comparison, rates comparison, Total Spend Summary, employee contribution modeling, etc.
</li><li>Prepare client presentations including creating/updating agendas, PowerPoint presentations, copying and binding presentations, etc. as needed
</li><li>Support the Account Management Team with client service needs such as billing inquiries, researching claim/enrollment issues and tracking service issues through agency management system
</li><li>Support RFP preparation, including requesting &amp; formatting census and preparing RFP specifications letter
</li><li>Input and summarize benchmarking data in MMA formatted presentation
</li><li>Update information in carrier system as needed (enrollments); Enter and review data in agency management system
</li></ul><p></p><p><b>Our future colleague.
</b></p><p>We&rsquo;d love to meet you if your professional track record includes these skills:
</p><ul><li>High school diploma or equivalent
</li><li>2-15 insurance license within 90 days of hire
</li><li>Proficiency with Microsoft Office Suite, including Excel, Outlook and Word
</li><li>Strong verbal and written communication and presentation skills
</li><li>Extremely detail-oriented, organized and proactive
</li><li>Team-oriented and collaborative
</li><li>Growth-minded individual
</li><li>Strong copy editing and proofreading skills
</li><li>Strong verbal and written communication skills
</li><li>Well organized, strong attention to detail, deadline oriented, strong sense of urgency and self-motivated.
</li><li>Adaptable to ever changing environment, ability to work under pressure in fast-paced environment, manage multiple projects, and meet deadlines.
</li><li>Ability to interact with various personality styles and manage requests from multiple sources.
</li></ul><p></p><p>These additional qualifications are a plus, but not required to apply:
</p><ul><li>Bachelor&rsquo;s degree or higher
</li><li>Bilingual (English/Spanish)
</li><li>Prior Agency or Benefit Carrier experience
</li></ul><p></p><p>We know there are excellent candidates who might not check all of these boxes. Don&rsquo;t be shy. If you&rsquo;re close, we&rsquo;d be very interested in meeting you.
</p><p></p><p><b>Valuable benefits.
</b></p><p>We value and respect the impact our colleagues make every day both inside and outside our organization. We&rsquo;ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.
</p><p></p><p>Some benefits included in this role are:
</p><ul><li>Generous time off, including personal and volunteering
</li><li>Tuition reimbursement and professional development opportunities
</li><li>Hybrid and flexible work
</li><li>Charitable contribution match programs
</li><li>Stock purchase opportunities
</li><li>Competitive compensation
</li><li>Entrepreneurial leadership
</li><li>Unmatched, scalable resources
</li><li>Committed to core values
</li><li>Inclusive culture
</li></ul><p></p><p>To learn more about a career at MMA, check us out our website or flip through recruiting brochure .
</p><p></p><p>Follow us on social media to meet our colleagues and see what makes us tick:
</p><ul><li>Instagram
</li><li>Facebook
</li><li>X
</li><li>LinkedIn
</li></ul><p></p><p><b>Who </b><b><i>you </i></b><b>are is who </b><b><i>we </i></b><b>are.
</b></p><p>We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
</p><p></p><p><b>Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
</b></p><p></p><p>#MMAEHB
</p><p>#LI-Onsite
</p><p>#MMAFL</p></div><p></p>

Benefits Service Analyst

Blue Rose Consulting Group, Inc.

<div><p><b>ServiceNow Business Analyst (Service Portal)</b><br>
Location: Remote &ndash; with hybrid support (1&ndash;2 days onsite in Rosslyn, VA)</p>
<p><b>Make an Impact Where It Matters Most</b><br>
Blue Rose Consulting Group, Inc. (Blue Rose) is seeking a ServiceNow Business Analyst with strong Service Portal experience to support a federal client in delivering modern, user-centric digital services.</p>
<p>In this role, you will bridge the gap between business needs and technical solutions, helping design and optimize ServiceNow Service Portal experiences that improve usability, efficiency, and mission outcomes. You will collaborate with stakeholders, developers, and program leadership to drive process improvements and scalable ServiceNow solutions in a secure environment.</p>
<p><b>What You&rsquo;ll Do</b><br>
As a ServiceNow Business Analyst, you will:</p>
<ul><li><p>Gather, analyze, and document business requirements for ServiceNow implementations, with a focus on Service Portal solutions</p>
</li><li><p>Translate stakeholder needs into functional specifications, user stories, and acceptance criteria</p>
</li><li><p>Support the design and enhancement of ServiceNow Service Portal interfaces to improve user experience and accessibility</p>
</li><li><p>Collaborate with developers and administrators to implement ITSM workflows (incident, problem, change) and portal integrations</p>
</li><li><p>Analyze current processes and recommend improvements to increase efficiency and reduce manual effort</p>
</li><li><p>Participate in Agile ceremonies and contribute to backlog grooming, sprint planning, and delivery tracking</p>
</li><li><p>Support testing efforts, including UAT coordination and validation of ServiceNow solutions</p>
</li><li><p>Maintain documentation for processes, workflows, and system configurations</p>
</li></ul><p><b>Schedule &amp; Shift Details</b></p>
<ul><li><p>Full-time (40 hours/week)</p>
</li><li><p>Remote with hybrid support (1&ndash;2 days onsite in Rosslyn, VA; East Coast hours required)</p>
</li></ul><p><b>Requirements</b></p>
<ul><li><p>U.S. Citizenship required</p>
</li><li><p>Active Secret clearance required</p>
</li><li><p>Minimum of 5 years of experience as a Business Analyst or related role supporting IT systems</p>
</li><li><p>Minimum of 3 years of hands-on ServiceNow experience, including Service Portal and ITSM modules</p>
</li><li><p>Experience working in Agile environments (Scrum, SAFe)</p>
</li><li><p>Experience supporting SDLC processes</p>
</li><li><p>Demonstrated experience with:</p>
<ul><li><p>ServiceNow Service Portal design and user experience improvements</p>
</li><li><p>ITSM processes (incident, problem, change management)</p>
</li><li><p>Requirements gathering and stakeholder engagement</p>
</li><li><p>Workflow automation and process optimization</p>
</li></ul></li><li><p>Strong communication skills with the ability to work across technical and non-technical teams</p>
</li></ul><p><b>Preferred Qualifications</b></p>
<ul><li><p>ServiceNow Certified System Administrator and/or ITSM Implementation Specialist</p>
</li><li><p>Experience with Predictive Intelligence and workflow automation</p>
</li><li><p>PMP and/or ITIL certification</p>
</li><li><p>Experience supporting federal or government environments</p>
</li></ul><p><b>Why Join Blue Rose?</b></p>
<ul><li><p>Work on mission-critical ServiceNow solutions supporting federal operations</p>
</li><li><p>Collaborate with high-performing Agile teams</p>
</li><li><p>Drive meaningful improvements in user experience through Service Portal innovation</p>
</li><li><p>Contribute to secure, scalable digital transformation initiatives</p>
</li></ul><p><b>Apply Today</b><br>
Email: bluerosestaffing@bluerose-consulting.com<br>
Website: www.bluerose-consulting.com/careers<br>
LinkedIn: https://www.linkedin.com/company/blue-rose-consulting-group-inc/</p></div>

ServiceNow Business Analyst (Service Portal)

<div><p>At BNY, our culture allows us to run our company better and enables you to grow and succeed. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world&rsquo;s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.</p><p>
</p><p>Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance &ndash; and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.</p><p><br>
<br>
<b>Job Summary:</b><br>
BNY is seeking a Senior Client Operations Analyst to support day-to-day portfolio administration and client service across a diverse book of institutional and corporate clients. This role manages client portfolio activities, oversees administrative setups, and proactively monitors and resolves operational incidents to ensure a seamless client experience. The position is open to candidates based in Lake Mary, FL or Pittsburgh, PA and will be onsite per team schedule.<br>
<br>
</p><div><b>Key Responsibilities:</b><br>
<ul><li><b>Client Portfolio Management:</b> Manage onboarding activities, administrative setups, and ongoing account updates in accordance with operating procedures and service standards.</li><li><b>Operational Incident Management:</b> Monitor, investigate, and resolve operational issues; coordinate triage efforts, track root causes, and ensure timely remediation and client communication.</li><li><b>Client Support &amp; Communication:</b> Serve as a primary point of contact for client operational inquiries, providing responsive, professional support and escalating issues as needed.</li><li><b>Reporting &amp; Documentation:</b> Maintain accurate portfolio documentation and status tracking; prepare summaries and reporting for internal stakeholders and clients using Excel and PowerPoint.</li><li><b>Cross-Functional Collaboration:</b> Partner with Operations, Technology, and Product teams to streamline processes, reduce risk, and improve overall client outcomes.</li><li><b>Risk &amp; Process Improvement:</b> Support control and risk practices by adhering to procedures, identifying process gaps, and contributing to continuous improvement initiatives.</li></ul></div><div><b><br>
Qualifications:</b><br>
<ul><li>4+ years of experience in banking and/or payments operations (e.g., transaction processing, treasury/cash management, or related functions)</li><li>Strong client or customer service background with excellent communication and stakeholder management skills</li><li>Proven ability to troubleshoot and resolve operational issues under time pressure with strong attention to detail</li><li>Proficiency in Microsoft Excel (data organization, basic formulas, pivot tables) and PowerPoint (structured reporting and presentations)</li><li>Strong organizational and time management skills with the ability to prioritize multiple workstreams</li><li>Bachelor&rsquo;s degree preferred (or equivalent experience)</li></ul></div><p></p><div><b>
Preferred Experience:</b><br>
<ul><li>FX operations exposure (settlements, confirmations, funding, cutoffs, operational flows)</li><li>Experience with incident monitoring tools, ticketing systems, or workflow platforms</li><li>Experience partnering with technology teams on incident remediation or process enhancements</li><li>SWIFT experience; knowledge of ISO 20022 a plus</li></ul></div><p></p><p><b>
Why Join Us:</b><br>
This role offers the opportunity to work in a client-facing operations environment at a global financial institution, supporting high-impact institutional clients and complex portfolios. You&rsquo;ll collaborate closely with cross-functional teams, build deep expertise in banking and payments operations, and play a key role in improving processes and client outcomes within a fast-paced, team-oriented environment.</p><p></p><p>
At BNY, our culture speaks for itself, check out the latest BNY news at:</p><p>
BNY Newsroom</p><p>
BNY LinkedIn</p><p>
Here&rsquo;s a few of our recent awards:</p><p>
America&rsquo;s Most Innovative Companies, Fortune, 2025</p><p>
World&rsquo;s Most Admired Companies, Fortune 2025</p><p>
&ldquo;Most Just Companies&rdquo;, Just Capital and CNBC, 2025</p>
<div><p><b>Pay Rate Range</b></p>
<p>35 - 44 USD hourly</p>
</div><div><p><b>Additional Notes</b></p>
<p></p><p><i>Applications will be accepted on an ongoing basis.</i></p><p><i><br>
This posting is for a contract assignment with Tundra Technical Solutions to provide services to Bank of New York (BNY). Please note that this is not a full-time employment opportunity. Candidates selected for this role will be engaged as contractors for the specified duration of the project. For any inquiries regarding the terms of the contract or engagement, please contact Tundra Technical Solutions directly.</i></p><p></p>
</div><div><p><b>Benefits Information</b></p>
<p></p><p><i>Optional benefits offering include medical, dental, vision and retirement benefits via Tundra Technical Solutions.</i></p></div></div><p></p>

Senior Client Operations Analyst (contract)

Systems Limited

<div>
 <p>
  Systems Limited is looking for a Customer Service Analyst position to deliver all order to cash related processes for assigned customers. The customer service analyst will support the logistics and customer operations team to ensure seamless end to end order to cash fulfilment
 </p>
 <p>
  This role will be responsible for a supporting a wide range of Travel retail customers working directly with the Account management teams and coordinating cross-functionally within the organization in order to deliver a first-class customer experience to all business Global Travel retail customers.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Verify customer purchase orders (e.g., contact details, pricing, terms) &amp; monitor order management process from order entry in SAP system to delivery OTIF.
  </li>
  <li>
   Ensure order vs FC check and related stock prioritization to ensure all customer requirements are met.
  </li>
  <li>
   Work with system tools, supply chain and planning team to align orders and ensure prompt communication to customers and account managers to manage expectations where shortages arise.
  </li>
  <li>
   Work with logistics team and 3PL to ensure shipment schedule meets customer requirements, advise customer of shipping information, and provide shipping instructions &amp; documents in a timely manner.
  </li>
  <li>
   Keep record of import-export &amp; shipping document as required by each country specific territory.
  </li>
  <li>
   Track orders and keep customer updated with latest ETA of product in line with customer incoterms. Confirm satisfactory delivery of product and flag any issues at receipt of goods.
  </li>
  <li>
   Ad-hoc creation of credit &amp; debit notes to customers
  </li>
  <li>
   Ensure all business processes are executed in line with company controllership policies and direction
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <ul>
  <li>
   Bachelors degree
  </li>
  <li>
   2-3 years&rsquo; experience working in the FMCG industry
  </li>
  <li>
   Previous experiences in Supply Chain (Logistics/Customer Services), preferably multinational FMCG companies.
  </li>
  <li>
   Hands-on experience using SAP and PowerBI is advantageous
  </li>
  <li>
   Proficient in excel, example: VLOOKUP, sum if, pivot tables
  </li>
  <li>
   Knowledge and experience in export documentation
  </li>
  <li>
   Organized and detailed oriented mindset exhibited in experience
  </li>
  <li>
   Strong written and verbal communication skills.
  </li>
  <li>
   Ability to operate independently whilst being results-oriented.
  </li>
  <li>
   Able to manage pressure well and able to build credibility within the domain
  </li>
  <li>
   Good commercial awareness and understanding of consumer and customer behavior alongside business strategy and models
  </li>
  <li>
   Experience in finding new ways to improve the efficiency of output and propose new ideas
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Technical / Functional / Leadership Skills Required
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Account management (commercial acumen, marketing financials, negotiation &amp; influencing)
  </li>
  <li>
   Taking ownership of all customer interactions along with high level of data integrity and attention to detail
  </li>
  <li>
   Prompt, effective and accurate resolution of customer issues while developing and maintaining strong customer relationships
  </li>
  <li>
   Strong Selling and negotiation skills, Objection Handling and effective questioning
  </li>
  <li>
   Experience in data management and analysis along with customer servicing
  </li>
  <li>
   Familiar with payment processing services/systems
  </li>
  <li>
   Reporting knowledge, especially in generating and providing insights
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Service Analyst

Popular, Inc.

<div><div><div><div><div><b>Date: </b>Mar 18, 2026
</div></div></div></div><div><div><div><div><b>Location:
</b>San Juan, PR
</div></div></div></div><div><div><div><div><b>Company: </b>Popular
</div></div></div></div><div><div><div><div><b>Workplace Type: </b>On-site
</div></div></div></div><div><div><div><div><p>Operations Analyst (Seasonal) |PB Cash Management &amp; Account Services
</p></div></div></div></div><div><div><div><div><div><div><div><div><b>Job Type</b></div>
</div><div><div>
Seasonal | Full Time - Non Exempt</div></div></div><div><div><div><b>
General Description</b></div>
</div><div><div>
Under general supervision, this position provides a broad range of routine administrative and general support duties for one or more areas of the Data Services including, but not limited to, Data Entry, Setups, and Billing</div></div></div><div><div><div><b>
Essential Duties and Responsibilities</b></div>
</div><div><ul><li>Is responsible for the operational tasks associated with customers. The Analyst will ensure that all requests are processed in a timely manner; and provide a high level of service to both internal and external clients, as well as team members.</li><li>Receive and review customer agreements.</li><li>Process customer set-up requests.</li><li>Create customer files documenting customer service agreements, initial account set-up, subsequent maintenance, billing, and service claims.</li><li>Provide technical assistance to Cash Mgmt. Sales staff in the Region as well as external customers.</li><li>Track customer inquiries and claims and submit statistics to the management.</li><li>Refer any customized product requests to product management team.</li><li>Keep all team members aware of any relevant situation regarding their customers.</li><li>Adhere to established policies, procedures, and controls related to BSA and transferring funds.</li><li>Adhere to established projects as assigned.</li><li>Handle customer service calls directly as required.</li><li>Assist with the training of new staff members</li></ul></div></div><div><div><div><b>
Education</b></div>
</div><div><div>
A minimum of 60 credits approved or equivalent combination of education and related experience</div>
<div>
Note: Related experience refers to the professional background related to the responsibilities and skills required for the position</div></div></div><div><div><div><b>
Experience</b></div>
</div><div><div>
At least two (2) years of experience in customer service and banking operations.</div></div></div><div><div><div><b>
Additional Requirements</b></div>
</div><div><ul><li>Effective oral and written communication skills in English (fluent) and Spanish.</li><li>Proficient in Microsoft Office 365, including Excel, Word, Power Point, Teams and Outlook</li><li>Excellent customer service skills, including telephone skills and telephone etiquette.</li><li>Adaptability to change with a positive, continuous learning mindset.</li><li>Detail oriented with the ability to multi-task.</li><li>Ability to prioritize daily workflow to ensure all requests are processed in an accurate and timely manner.</li></ul></div></div><div><div><div><b>
Region Locations</b></div>
</div><div><div>
Se&ntilde;orial Center Building</div>
<div>
San Juan, PR</div></div></div><div><div><div><b>
Work Schedule</b></div>
</div><div><div>
Hybrid work schedule<br>
Monday to Friday- 8:00 a.m. to 5:00 p.m. (9:00 a.m. to 6:00 p.m. during Daylight Saving Time)<br>
Flexibility to work non-business hours, holidays, and weekend when needed.</div>
<div>
Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs</div></div></div><div><div><div><b>
Values</b></div>
</div><div><div>1. Passion for People</div><div>
3. Succeed Together</div><div>
2. Own Every Moment</div><div>
4. Build the Future</div></div></div></div><div><b>
Important: </b>The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.</div>
<div>
Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.</div>
<div>
ABOUT US</div>
<div>
Popular is Puerto Rico&rsquo;s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.</div>
<div>
As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.</div>
<div>
We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular&rsquo;s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.</div>
<div><i>
If you have a disability or need more information about requesting an accommodation, please contact us at </i><i>asesorialaboral@popular.com</i><i>. </i><b><i>This email inbox is monitored for such types of requests </i></b><b><i>only</i></b><i>. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.</i></div><br>
<div></div>
<div><b>
Are you ready for a rewarding career?</b></div></div></div></div></div></div><p></p>

Operations Analyst (Seasonal) |PB Cash Management & Account Services

Telus

<div></div><div><div>TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider &ndash; encompassing physical, mental and financial health &ndash; TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.</div><div></div>
Join our team and what we&rsquo;ll accomplish together<br>
<br>
TELUS Health (US) Benefits Administration and Operations brings specialized expertise and innovative solutions to benefits administration, data management, and comprehensive client support. Our purpose is to streamline complex benefits processes through sophisticated database management and technical excellence, allowing organizations to deliver seamless benefits experiences while we handle the intricate technical and administrative complexities.<br>
<br>
We are a customer-first, collaboration-focused team that thrives on working together to solve complex challenges, putting our clients at the center of everything we do while actively fostering new ideas, new ways of thinking, and new ways of doing things. We embrace efficiency and process improvements through Six Sigma methodologies, always seeking innovation and continuous improvement in how we deliver exceptional service.<br>
<br>
If you are seeking a fulfilling opportunity to leverage your skills while supporting our mission of providing exceptional client service in benefits administration and you want to be part of a team that values teamwork, innovation, and welcomes fresh perspectives from every team member, this role is perfect for you.<div></div><div>
Here&rsquo;s the impact you&rsquo;ll make and what we&rsquo;ll accomplish together</div><div>
Our Pension Analyst works in a team and is responsible for administering pension plans for assigned clients and providing analytical and administration support to both clients and the team.</div><div></div><div>
What you&rsquo;ll do</div><ul><li><div>
Perform standard pension benefit calculations (retirements, terminations, etc.) in accordance with plan rules and legislative requirements</div></li><li><div>
Assist in the preparation of year-end annual pension statement</div></li><li><div>
Work with pension databases and TELUS Health&rsquo;s internal software/systems</div></li><li><div>
Receive and respond to routine plan enquiries and requests from clients</div></li><li><div>
Collaborate with and support senior team members</div></li><li><div>
Participate in internal training sessions to build knowledge of industry topics and trends</div></li><li><div>
Assists with special projects, as required</div></li><li><div>
Contribute to special projects as needed</div></li><li><div>
Ability to read and understand a plan document</div></li></ul><div></div><div>
You have&hellip;</div><ul><li><div>
Post-secondary education (preferably in Mathematics, Statistics, Actuarial Science)</div></li><li><div>
0-2 years of Defined Benefit or Defined Contribution pension administration experience, including retirement, termination, and death calculations, and experience with multi-employer pension plans</div></li><li><div>
Knowledge of Defined Benefit pension plans and provincial pension and tax legislation</div></li><li><div>
Strong analytical and mathematical skills</div></li><li><div>
Excellent client service and professional judgment</div></li><li><div>
Clear communication skills (both verbal and written) and strong organizational abilities</div></li><li><div>
Advance proficiency in MS Office Suite (Word, Outlook); expert-level Excel skills</div></li><li><div>
Ability to work collaboratively, take ownership of tasks, and seek support when needed</div></li></ul><div></div><div>
Nice to have</div><ul><li><div>
Excel and or Access Skills</div></li><li><div>
Bilingualism</div></li></ul><div></div><div>
A bit about us</div><div></div><div>
We&rsquo;re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.</div><div></div><div>
TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process.</div><div></div><div>
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies&rsquo; Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.</div></div>

Client Service Analyst II-TH

Gainwell Technologies LLC

<div><p>It takes great medical minds to create powerful solutions that solve some of healthcare&rsquo;s most complex challenges. Join us and put your expertise to work in ways you never imagined possible. We know you&rsquo;ve honed your career in a fast-moving medical environment. While Gainwell operates with a sense of urgency, you&rsquo;ll have the opportunity to work more flexible hours. And working at Gainwell carries its rewards. You&rsquo;ll have an incredible opportunity to grow your career in a company that values work-life balance, continuous learning, and career development.</p><p></p><div><div><div><h2 class="jobSectionHeader"><b><br>
Summary</b></h2></div><div><p>
The Professional Claims Analyst is responsible for analyzing insurance and matured endowment claims to ensure compliance with organizational standards, client requirements, and applicable regulatory guidelines. In this role, you will evaluate claims trends, assess financial reporting practices, and identify opportunities to improve claims systems and operational processes. This position requires strong analytical expertise, sound judgment, and a thorough understanding of claims procedures and industry standards.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Your role in our mission</b></h2></div><div><ul><li><p>
Analyze insurance and matured endowment claims to ensure compliance with internal policies, client requirements, and government regulations.</p></li><li><p>
Monitor and evaluate claims trends to promote equitable and consistent claims processing practices.</p></li><li><p>
Conduct detailed investigations of claims systems and workflows to identify process improvement opportunities and recommend solutions.</p></li><li><p>
Review claims financial reporting and reconciliation practices, identifying discrepancies and recommending corrective actions.</p></li><li><p>
Inform leadership of potential liabilities, risk exposures, or operational enhancements related to current claims practices.</p></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What we're looking for</b></h2></div><div><ul><li><p>
Bachelor&rsquo;s degree in insurance, business administration, or a related field, or an equivalent combination of education and experience.</p></li><li><p>
Minimum of three (3) years of claims experience, preferably within life and disability insurance environments.</p></li><li><p>
Experience working with industry-standard claims processing systems and investigative tools.</p></li><li><p>
Knowledge of claims processing procedures, documentation standards, administrative guidelines, and relevant legislative requirements.</p></li><li><p>
Strong analytical, problem-solving, and communication skills with the ability to evaluate complex claims scenarios.</p></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you should expect in this role</b></h2></div><div><ul><li><p>
Office-based work environment with collaboration across claims, compliance, and leadership teams.</p></li><li><p>
High level of responsibility in reviewing sensitive financial and personal data while maintaining strict confidentiality.</p></li><li><p>
Opportunities to contribute to continuous improvement initiatives that enhance claims accuracy, reporting, and operational efficiency.</p></li><li><p>
Reliable high-speed internet connection required for remote connectivity when applicable, with minimum download speed of <b>25 Mbps</b> and upload speed of <b>10 Mbps</b>.</p></li><li><p>
Access to Gainwell&rsquo;s comprehensive benefits package in accordance with eligibility guidelines, including medical, dental, vision, 401(k), and other employee programs</p></li></ul></div></div></div><p></p><p><br>
The pay range for this position is $47,000.00 - $67,200.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You&rsquo;ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.</p><p></p><p><br>
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You&rsquo;ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.</p><p></p><p><i><br>
Gainwell Technologies </i><i>is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. </i><i>Gainwell Technologies defines &ldquo;wages&rdquo; and &ldquo;wage rates&rdquo; to include &ldquo;all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.</i></p></div>

Professional Claims Analyst - Remote US

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