client services analyst

Cactus Communications Services Pte. Ltd.

<div>Job description:

CACTUS is hiring a Client Services Analyst for their client to provide support to academic and scholarly scientific, technical and medical publishing customers with content hosted on the client&rsquo;s product delivery platforms. This team member will interface directly with Client customers and will be the face of the company to them, building and maintaining effective, positive, professional partnerships with customers and becoming a trusted advisor to our clients&rsquo; customers in troubleshooting their issues. The Client Services Analyst is responsible for customer content problem intake and ensuring tickets and issues are fully documented. This team member will replicate customer problems and perform Tier 1/Tier 2 support, working with technical peers and routing problems efficiently.
This is a remote contractual opportunity for 1 year involving afternoon/night shifts (tentatively 1:30PM - 10:30PM IST &amp; 4:30PM- 1:30 AM IST)
Job responsibilities:
<ul><li>Provide phone, web, and email support, recording complete information for customer content-related questions and issues while adhering to service-level agreements (SLA's) for response time.</li><li>
Develop an excellent working partnership with customers and follow through on customer commitments with courtesy and a sense of ownership.</li><li>
Complete detailed and thorough ticket and issue tracking.</li><li>
Acknowledge, triage and provide resolution for all requests.</li><li>
Efficiently and accurately escalate customer issues and requests following established guidelines; route non-content requests efficiently and accurately.</li><li>
Contribute effective well-written knowledge base articles for frequently reported issues and questions; complete other support documentation as needed.</li><li>
Perform additional tasks as needed to meet the needs of the team and department, and to support the client&rsquo;s business needs.</li><li>
Leverage Artificial Intelligence tools and technologies to enhance workflow efficiency, automate repetitive tasks, and/or derive actionable insights.</li><li>
AI Utilization</li><li>
Maintain AI literacy and understanding of ethical AI applications in academic publishing and scholarly communications.</li><li>
Demonstrate basic prompt engineering skills for effective AI tool utilization.</li><li>
Exercise judgment in determining when AI assistance is and is not appropriate for tasks.</li><li>
Ensure compliance with the Clients AI usage policies and data protection requirements.</li><li>
Collaborate effectively with AI tools while maintaining human oversight and professional standards.</li></ul>
Qualifications and prerequisites:
<ul><li>Excellent professional oral and written English communication skills, the ability to communicate factually and accurately with external customers without making unwarranted assumptions, and effective collaborative, dialog-building skills to include listening and Q&amp;A.</li><li>
Excellent customer service skills, including a deep understanding that the customer's perception is the customer's reality and the drive to provide superior levels of service.</li><li>
Solid understanding of XML, SQL and Microsoft applications and demonstrated analytical and technical requests problem-solving abilities with an additional ability to efficiently learn new tools and techniques, and a demonstrated ability to work effectively within a team within a high-performance work culture.</li></ul><ul><li>
Availability for periodic afternoon/night shifts.</li><li>
Past technical support or customer support experience working for a software company.</li><li>
Bachelor&rsquo;s degree, preferably in computer science, information science, or a related field; lesser degrees must be accompanied by equivalent relevant experience.</li><li>
Solid understanding of XML and SQL and Microsoft applications.</li><li>
Experience in the STEM publishing industry.</li><li>
Experience with Atlassian products (JIRA/Confluence).</li><li>
Proficiency in leveraging Artificial Intelligence tools and technologies to enhance workflow efficiency, automate repetitive tasks, and/or derive actionable insights.</li></ul>
Application process:

Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. Our selection process typically involves an initial screening by a recruiter and one interview round. 
Equal Opportunity 
Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic. 
Accelerating from Anywhere
As a remote-first organization, these are essential attributes we look for in all our candidates.<ul><li>
Taking ownership of your work with minimal supervision, showing strong ability to organize, prioritize and deliver results independently.</li><li>
Documenting work that brings everyone on the same page.</li><li>
Maturity to choose between synchronous and asynchronous collaboration.</li><li>
Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status.</li></ul>
About Us:

Established in 2002, Cactus Communications (cactusglobal.com) is a leading technology company that specializes in expert services and AI-driven products which improve how research gets funded, published, communicated, and discovered. Its flagship brand Editage offers a comprehensive suite of researcher solutions, including expert services and cutting-edge AI products like Mind the Graph, Paperpal, and R Discovery. With offices in Princeton, London, Singapore, Beijing, Shanghai, Seoul, Tokyo, and Mumbai and a global workforce of over 3,000 experts, CACTUS is a pioneer in workplace best practices and has been consistently recognized as a great place to work.</div><div></div>

Client Services Analyst

Crypto.com

<div>
 
 In another bold move, Crypto.com acquired Nadex (North American Derivatives&nbsp;Exchange) who were founded in 2008 and is the premier US exchange for binary&nbsp;options, call spreads, and knock-outs, offering secure and innovative ways to&nbsp;participate in the markets. We are regulated by the Commodity Futures Trading&nbsp;Commission (CFTC) as a registered DCO and DCM.
 
 
 
 
 
 The North American Derivatives Exchange (NADEX), a wholly owned subsidiary of&nbsp; Crypto.com, is fully regulated Chicago-based derivatives Exchange. It is unique in&nbsp;its offering, as it is the first exchange where retail investors can become members&nbsp;of an exchange directly, without the need for a broker. On the Nadex exchange, we&nbsp;list innovative capped-risk derivatives contracts on a wide range of global financial markets.
 
 
 
 
 
 
 Responsibilities:
 
 <ul>
 <li>
 
 General Role description:
 
 
 </li>
 </ul>
 Your role will be to help deliver world-class and industry leading support to our global client base across various written channels. You don&rsquo;t need a background in finance to apply; we&rsquo;re looking for people with a passion for providing excellent service and who have an interest in learning more about financial markets.&nbsp;This entry level role is ideal for those with strong interpersonal skills seeking work in a fast-paced, challenging and team-focused trading environment. We&rsquo;re looking for a culture fit, the company prides itself of a vibrant and fun working culture that offers an enjoyable work environment to pursue productivity.
 
 
 Job Responsibilities:
 
 <ul>
 <li>
 Primary responsibility is to provide client support for the CDNA TSP's. This role may involve rotational shifts, which could include working on weekends;
 </li>
 <li>
 Addressing&nbsp;client support queries from our B2B TSPs on all our products;
 </li>
 <li>
 Assist clients with account and trading queries through various channels such as email and chats while adhering to SLA&rsquo;s and delivering frictionless support;
 </li>
 <li>
 Interact with our non-client facing departments to resolve client queries and provide accurate service;
 </li>
 <li>
 Maintaining procedure manuals and other documentation;
 </li>
 <li>
 Proactively identify potential risk/fraud and escalate issues to management where appropriate;
 </li>
 <li>
 Liaising outside of the department with colleagues to build a strong relationship with other departments;
 </li>
 <li>
 Procedural and technological changes in the team are fast moving, with constant yet practical deadlines to meet and ever-changing regulations and procedures
 
 </li>
 </ul>
 
 
 
 
 Experience:
 
 <ul>
 <li>
 3-4 years of working experience in customer facing role;
 </li>
 <li>
 Attention to detail, meeting regular deadlines and taking ownership of assigned responsibilities;
 </li>
 <li>
 Proven experience with process improvement and optimization;
 </li>
 <li>
 Strong team ethos
 
 </li>
 </ul>
 
 
 
 
 Qualifications:
 
 <ul>
 <li>
 A degree-level education
 </li>
 <li>
 Fluency in English (verbal and written);
 </li>
 <li>
 Proactive attitude in researching and resolving problems/issues;
 </li>
 <li>
 Ability to interpret complex changes in regulatory guidelines and adapt accordingly;
 </li>
 <li>
 Ability to manage multiple tasks with conflicting deadlines to a high degree of accuracy
 
 
 </li>
 </ul>
 
 Desirable
 
 <ul>
 <li>
 Basic Math skills, particularly mental arithmetic;
 </li>
 <li>
 Knowledge of Salesforce/CRM experience
 
 </li>
 </ul>
 
 
 
 
 Skills:
 
 <ul>
 <li>
 Literacy in Microsoft Office;
 </li>
 <li>
 Showing initiative in identifying problems and posing solutions with a logical and analytical approach;
 </li>
 <li>
 Flexible to work in shifts and non standard hours and weekends;
 </li>
 <li>
 Challenging mindset uses training and experience to identify the need for change/improvement;
 </li>
 <li>
 Strong organizational and time management skills;
 </li>
 <li>
 Excellent interpersonal and communication skills at all levels of the organization &ndash; both in writing and orally;
 </li>
 <li>
 Ability to cope well under pressure and adapt quickly to the ever-changing environment
 
 </li>
 </ul>
 
 
 
 
 
 
 #
 
 LI-Associate
 
 
 
 
 
 
 
 Life @&nbsp;
 
 Crypto.com
 
 
 
 &nbsp;
 
 
 
 
 Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.
 
 
 
 
 Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.
 
 
 
 
 Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.
 
 
 
 
 Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.
 
 
 
 
 One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.&nbsp;
 
 
 
 
 &nbsp;
 
 
 
 
 &nbsp;
 
 
 
 
 
 Are you ready to kickstart your future with us?&nbsp;
 
 
 
 
 
 &nbsp;
 
 
 
 
 Benefits
 
 
 &nbsp;
 
 
 
 
 Competitive salary&nbsp;
 
 
 
 
 Medical insurance package with extended coverage to dependents&nbsp;
 
 
 
 
 Attractive annual leave entitlement including: birthday, work anniversary
 
 
 
 
 Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
 
 
 
 
 Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.&nbsp;&nbsp;
 
 
 
 
 Work Perks:&nbsp;
 
 crypto.com
 
 &nbsp;visa card provided upon joining&nbsp;
 
 
 
 
 &nbsp;
 
 
 
 
 Our&nbsp;
 
 Crypto.com
 
 &nbsp;benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.
 
 
 
 
 &nbsp;
 
 
 
 
 About&nbsp;
 
 Crypto.com
 
 
 :
 
 
 &nbsp;
 
 
 
 
 Founded in 2016,&nbsp;
 
 Crypto.com
 
 &nbsp;serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet&trade;. Built on a foundation of security, privacy, and compliance,&nbsp;
 
 Crypto.com
 
 &nbsp;is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.
 
 
 
 
 &nbsp;
 
 
 
 
 Learn more at&nbsp;
 
 https://crypto.com
 
 .&nbsp;
 
 
 
 
 &nbsp;
 
 
 
 Crypto.com
 
 &nbsp;is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way.&nbsp;
 
 Crypto.com
 
 &nbsp;values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.
 
 
 
 
 &nbsp;
 
 
 
 
 Personal data provided by applicants will be used for recruitment purposes only.
 
 
 
 
 &nbsp;
 
 
 
 
 We may use artificial intelligence tools to analyze the content of your Resume/CV against the specific requirements for the position. The purpose is to support our recruitment team in reviewing applications more effectively. These tools assist our recruitment team in their evaluation of your application by providing recommendations, but they do not replace human judgment. Final hiring decisions are ultimately made by humans who consider the insights generated by the tools along with other relevant information. If you would like more details about how your personal information is processed, please contact us.
 
 
 
 
 
 
 
 
</div>

Capital Blue Cross

<div>Position Description:
<div>
Base pay is influenced by several factors including a candidate&rsquo;s qualifications, relevant experience, and anticipated contributions to meet the needs of the business, along with internal pay equity and external market-driven rates. The salary range displayed has not been adjusted for geographical location. This range has been created in good faith based on information known to Capital Blue Cross at the time of posting and may be modified in the future. Capital Blue Cross offers a comprehensive benefits packaging including Medical, Dental &amp; Vision coverage, a Retirement Plan, generous time off including Paid Time Off, Holidays, and Volunteer time off, an Incentive Plan, Tuition Reimbursement, and more.</div><div>
At Capital Blue Cross, we promise to go the extra mile for our team and our community. This promise is at the heart of our culture, and it&rsquo;s why our employees consistently vote us one of the &ldquo;Best Places to Work in PA.&rdquo;</div> 
The CS Client Services Support Analyst is responsible to conduct research and provide problem-solving support to the Customer Service Department, Brokers and Sales serving the Small, Large and Major Market Groups as well as our Individual Account plans. Technical and administrative support as well as serving as a liaison to the Vendor contacts in regards to our plan benefits and policy issues. Responsible for reviewing, identifying and analyzing policies, procedures and contract issues that impact both departmental and/or Plan wide functions/operations. Prepare recommendations on all issues; root cause, action steps and monthly reports. This position is responsible for providing efficient, courteous, professional quality service to Groups, Plan personnel and Brokers/Sales in a timely manner. Inquiries are received via Internet, E-Mail and Internal Facets Routing Queues. Ensures compliance with organizational and regulatory requirements. Topics pertaining to enrollment, billing, benefits, and claims for various types of coverage offered by Capital BlueCross- Traditional, POS, PPO, HMO and Medicare Supplemental Programs. Knowledge of Medicare, PPACA, Healthy PA, CHIP, prescription, dental, vision, Chiropractic, Disease Management, Benefits Management, and other programs administered/supported by Capital BlueCross and Avalon.
Responsibilities and Qualifications:
<ul><li>20% - Researches and reviews customer inquiries as related to one of our Vendor LOB. Determines appropriate action by reviewing and interpreting applicable policies/procedures that are within the established regulatory requirements. Utilizes the PC, manuals, online reference materials, Imaging, etc., to obtain benefits, enrollment and claim information.</li><li>
20% - Ensures the satisfactory resolution of routine and complex Vendor inquiries including, but not limited to, benefits, claim filing and processing, collection issues, enrollment discrepancies, legal requests, Medicare Secondary Payer, Plus Billing and payment requests, Third Party Administrators, COBRA, reinstatements, conversions, refunds, new enrollment, transfer situations, student certifications, handicapped dependents, for all lines of business administered and supported by Capital BlueCross and Avalon. Conducts specific job related instructional sessions as requested by Supervisor.</li><li>
15% - Be able to prioritize work, communicate and share information with the team as necessary. Respond to customers inquiries via telephone, correspondence, on-site, Fax, Secure IT, E-mail and personal interviews from individual customers, group administrators, providers, Capital BlueCross personnel, Host Plan personnel, attorneys, and outside entities working on the customer's behalf.</li><li>
10% - Monitors Vendor related inquiries utilizing various system generated reports for accurate and timely resolution to ensure customer satisfaction and compliance with MTM (Member Touchpoint Measures), PPACA, ERISA, and Act 68 quality, and timeliness guidelines.</li><li>
10% - Provides clear and concise instructions to the appropriate Plan area, in the approved format (e.g., electronic, on-line or hard copy forms, telephone contact) for the resolution of the issues.</li><li>
5% - Contacts the appropriate internal/external entities (e.g., groups, providers, Marketing, Legal, Host Plans, Vendor contacts etc.) to obtain information and initiate necessary action.</li><li>
5% - Enters all information necessary to update the Facets inquiries, Sales Force Case, or Work Desk when appropriate, for tracking inquiry/Sales Force activity and keep notes updated on progress through resolution. Utilizes the system to obtain background information and prevent duplication of effort.</li><li>
5% - Report trends to management that may indicate processing problems, lack of documentation or appropriate information concerning claims, enrollment areas, benefits, policies and procedures.</li><li>
5% - Assists/participates with Marketing personnel and the broker community in the support of customer needs by researching and communicating information to other Company personnel or directly to the customer. May attend or participate in marketing related activities as a representative of Capital BlueCross (e.g., open enrollment, on-site visits, etc.).</li><li>
5% - Performance standards, business metrics and process improvements to include:@@Complete ongoing training to stay abreast of product, service and policy changes@@Improve our quality of work on a daily basis by learning and employing new skills@@Recognize, document and alert the supervisor of trends in customer service inquiries@@Conduct yourself in a manner consistent with the values of the organization.</li></ul>
Skills:<ul><li>
Demonstrates ability to communicate effectively and professionally both verbally and in writing with all levels of internal/external personnel in order to respond to customer inquiries ranging from routine to complex and involving sensitive subject matter</li><li>
Demonstrates ability to understand and interpret detailed policies and procedures and to be able to apply them to various situations. This includes thorough understanding of CBC&rsquo;s responsibility to maintain privacy of Protected Health Information as required by the Health Insurance Portability and Accountability Act.</li><li>
Demonstrates ability to work independently, be flexible and react appropriately to changing job assignments and work environments.</li><li>
Demonstrates analytical, organizational, and problem solving skills in order to accurately and efficiently identify, analyze and respond to customer/provider inquiries, as well as identify and analyze trends and discrepancies.</li><li>
Familiar with, or ability to, operate a PC and associated software; Microsoft Word, Excel, etc., phone equipment, calculator, fax, copier, and other department required hardware.</li><li>
Demonstrated competency in Windows (Outlook, Word, Internet Explorer, Excel and PowerPoint), SharePoint, and Sales Force.</li><li>
Above average reading, writing and arithmetic skills required (reading/math comprehension)</li></ul>
Knowledge:<ul><li>
Knowledge of benefit programs administered and/or supported by Capital BlueCross. Includes Medicare Advantage, Medicare Part D and Medicare Supplemental Programs, Dental, Vision, Chiropractic, Prescription Drug, Benefits Management, and Disease Management.</li><li>
Knowledge of the PBM and Facets health plan administration processing systems as well as online files for determining enrollment, billing, and benefits. Knowledge of benefits administration policies, customer billing processes, claims processing and general procedures.</li><li>
Knowledge of ERISA, Act 68, and BCBSA MTM,PPACA, HIPAA quality and timeliness guidelines and standards to ensure they are consistently met or exceeded</li><li>
Knowledge of Account Administration regulations, policies and procedures pertaining to Capital BlueCross and transfer of enrollment information to all our vendors</li><li>
Knowledge of multiple online inquiry systems and coding structures of files to interpret data used in responding to inquiries and Sales Force cases.</li></ul>
Experience:<ul><li>
3 years customer service or correspondence experience or experience/training in a writing-intensive role is required.</li><li><ul><li>Experience with customer interaction preferred.</li></ul></li></ul>
Education and Certifications:<ul><li>
High School degree or equivalent.</li></ul>
Work Environment:
Sedentary work involving significant periods of sitting, talking, hearing, keying and performing repetitive motions.!!Work requires visual acuity to perform close inspection of written and computer generated documents as well as a PC monitor.!!Working environment includes typical office conditions.!!Flexible schedules, including nights and weekends, based on business needs.!!Lively and fast paced.
Physical Demands:
While performing the duties of the job, the employee is frequently required to sit, use hands and fingers, talk, hear, and see. The employee must be able to work 37.5 hours per week. The employee must occasionally lift and/or move up to 5 pounds.
Other:<ul><li>
Facets, Bridges, Workflow, Share Point, Sales Force, Microsoft Office (Outlook, Word, Excel, PowerPoint, Internet) STARS, CAPS, check reconciliation, Clarity, Business Object, Swift view, delegated administration, RadMD, Blue 2 and Work Desk. The PBM systems. CMS systems.</li><li>
Some travel into the office on weekends may be required for training sessions.</li></ul>
About Us: We recognize that work is a part of life, not separate from it, and foster a flexible environment where your health and wellbeing are prioritized. At Capital you will work alongside a caring team of supportive colleagues and be encouraged to volunteer in your community. We value your professional and personal growth by investing heavily in training and continuing education, so you have the tools to do your best as you develop your career. And by doing your best, you&rsquo;ll help us live our mission of improving the health and well-being of our members and the communities in which they live.</div>

Client Services Support Analyst

ThinkMarkets

<div>ThinkMarkets is a global financial technology company specializing in providing multi-asset trading solutions to thousands of clients worldwide through our flagship ThinkTrader platform. Our mission is to bridge the gap between traders, investors, and platforms by offering seamless access to global markets. We leverage the latest technologies to empower our clients to trade the world in the palm of their hands.

We are seeking a highly skilled Client Onboarding Analyst to join our rapidly growing team in Dubai. This is a full-time in-office position. This role is pivotal in ensuring a seamless and compliant onboarding experience for our clients. You will play a critical role in verifying and processing applications, adhering to KYC and AML regulations, and supporting various internal teams with due diligence and transaction monitoring.

Key Responsibilities:
<ul>
<li>Review, process, verify, and manage the client onboarding journey.</li>
<li>Conduct electronic checks, including PEP and sanction checks.</li>
<li>Liaise with clients to ensure an efficient onboarding experience.</li>
<li>Process applications from individuals and corporations.</li>
<li>Address internal and external inquiries related to client onboarding.</li>
<li>Identify and monitor PEPs or sanctioned individuals for KYC and risk purposes.</li>
<li>Engage with client-facing departments to inform on onboarding policies, processes, and procedure changes.</li>
<li>Maintain accurate and up-to-date client communications, records and confidentially.</li>
<li>Produce reports and Management Information for company leadership.</li>
<li>Ensure adherence to departmental SLAs.</li>
<li>Conduct account maintenance activities, including annual reviews and client data refreshes.</li>
<li>Meet ongoing training plans.</li>
</ul>
Requirements:
<ul>
<li>Minimum of 3 years' experience in AML, KYC functions within a financial services company.</li>
<li>Experience using digital technologies for e-KYC and managing financial crime.</li>
<li>Proven experience with end-to-end AML/KYC processes, including onboarding, transaction monitoring, and client screening.</li>
<li>Ability to work within a highly regulated environment.</li>
<li>Strong understanding of Financial Crime prevention and Know Your Customer requirements.</li>
<li>Knowledge of applicable regulations and best practices in regulatory processes.</li>
<li>Strong attention to detail and excellent analytical skills.</li>
<li>Exceptional oral and written communication skills.</li>
<li>Fluency in English; additional language skills are advantageous.
</li><li>Ability to work shifts both early and late starts, weekend, public holidays as required.</li></ul></div>

Client Onboarding Analyst (KYC) - FX/ CFDs

Curinos

<div><div><div><h2 class="jobSectionHeader">Company Description</h2></div><div>
Curinos empowers financial institutions to make better, faster and more profitable decisions through industry-leading proprietary data, technologies and insights. With decades-long expertise in the financial services industry and a relentless focus on the future, Curinos technology and analytics ecosystem allows clients to anticipate customer needs and optimize their go-to market decisions in an increasingly competitive market.
This is a hybrid position, with the ideal candidate located in the New York City metropolitan area.</div></div><div><div><h2 class="jobSectionHeader">
Job Description</h2></div><div>
Curinos is currently seeking a Client Success Analyst to help our clients achieve their deposit objectives. You will support them in using Curinos&rsquo; Deposit Optimizer platform, the most widely installed strategic deposit management solution in the world. The ideal candidate is a fast learner who is both analytical and discerning, with strong interpersonal and communication skills. You demonstrate an ease with complex quantitative analysis, a drive to succeed, and find it rewarding to identify the insights hidden within data. This role is a hybrid of Client Success, Professional Services, and Consulting job responsibilities.
The Role:
As a Client Success Analyst, you will take on real responsibility and be exposed to a diverse set of teams that collaborate to deliver data-driven value to clients. You will work across different functional domains, developing a well-rounded skillset suitable for a wide range of career paths. You can expect:<ul><li>
Client Work:<ul><li>
Help clients realize value by contributing to strategic sessions and identifying opportunities to improve pricing strategy and overall deposit management</li><li>
Unlock insights through data analytics</li><li>
Explain Curinos&rsquo; proprietary methodology to clients, including Flow of Funds and price elasticity models</li><li>
Provide clients with timely support for questions about both our platforms and analytics</li><li>
Design and lead training sessions to help our clients find value in the platform</li><li>
Lead regular meetings with clients and become their trusted partner</li></ul></li><li>
Manage Implementations and Projects:<ul><li>
Manage project timelines and deliverables for client implementations</li><li>
Gather and define business requirements for new platform implementations and/or for new client projects</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader">
Qualifications</h2></div><div>
The ideal candidate should:<ul><li>
Exhibit enthusiasm for learning, particularly diving into new subject areas</li><li>
Demonstrate strong interpersonal and communication skills, both verbal and written</li><li>
Be curious and able to apply structure and logic to break down complex problems</li><li>
Embrace multitasking and take on responsibility to get things done</li><li>
Display commitment to diversity and empathy for those around you</li><li>
Illustrate passion and creativity in professional pursuits, academic endeavors, and personal interests</li><li>
Have the ability to travel as needed for client meetings; can range from 0% to 20% depending on engagement, but will most likely be up to a few days per month</li><li>
Have 0-3 years of experience in a related field; prior experience with retail banking or management consulting is valued but not required</li></ul>
Base Salary Range: $65,000 - $70,000 (bonus potential)</div></div><div><div><h2 class="jobSectionHeader">
Additional Information</h2></div><div>
Why work at Curinos?<ul><li>
Competitive benefits, including a range of Financial, Health and Lifestyle benefits to choose from</li><li>
Flexible working options, including home working, flexible hours and part time options, depending on the role requirements &ndash; please ask!</li><li>
Competitive annual leave, floating holidays, volunteering days and a day off for your birthday!</li><li>
Learning and development tools to assist with your career development</li><li>
Work with industry leading Subject Matter Experts and specialist products</li><li>
Regular social events and networking opportunities</li><li>
Collaborative, supportive culture, including an active DE&amp;I program</li><li>
Employee Assistance Program which provides expert third-party advice on wellbeing, relationships, legal and financial matters, as well as access to counselling services</li></ul>
Applying:
We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't meet all the requirements. If you're excited about working for us and have relevant skills or experience, please go ahead and apply. You could be just what we need!
If you need any adjustments to support your application, such as information in alternative formats, special requirements to access our buildings or adjusted interview formats please contact us at careers@curinos.com and we&rsquo;ll do everything we can to help.
Inclusivity at Curinos:
We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Curinos is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics.</div></div></div>

Analyst, Client Success

Visa

<div>Company Description 
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale &mdash; tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters &mdash; to you, to your community, and to the world.
Progress starts with you. 
Job Description 
Client Services provides industry-leading operational support to Visa&rsquo;s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa&rsquo;s clients, providing expertise to support and successfully grow their business.
Position Summary
This position serves as a Service Experience Analyst for services provided to Visa clients, with a specific focus on new Solutions provided by Visa. This is an individual contributor role, primarily focusing on implementing new solutions and supporting the full suite of Cybersource payment processing and risk management products, while also managing new solution implementations across other business units.
This role also involves gathering and documenting solution requirements, coordinating work across teams and workstreams, and providing clients with consultative guidance on Visa regulations, fees, product features, and functionality ensuring clients receive comprehensive support tailored to their needs.
The position sits within the Service Experience team under the Client Services function. The Service Experience team supports the rollout of new Products across Consumer Payments, Platforms, Acceptance Solutions, Value-Added Services, and Commercial &amp; Money Movement Solutions. In addition to managing enterprise initiatives to deliver service excellence for our clients, Service Experience acts as the liaison between Product and Client Services functions to engage early and provide input during the design and development stages, building requirements, processes, documentation, and tools for client onboarding and support. This role requires partnering cross-functionally and leading new solution pilot implementation projects with external Visa banks, partners, processors, and service providers.
Responsibilities:<ul><li>
Execute new solution initiatives impacting client business and operations, including onboarding new Cybersource products, enhancements and other solutions under the larger Visa Acceptance Platform.</li><li>
Maintain expert knowledge of Cybersource products, processes, and competitive environment.</li><li>
Work closely with Visa Solutions teams to represent the needs of the clients and facilitate faster transition of new products and services into mainstream implementation and support within the organization by ensuring the right tools, documents and processes are developed and operationalized.</li><li>
Coordinate with internal Visa teams to ensure delivery on commitments.</li><li>
Incubate new Solutions and Enhancements to develop, refine and test-run implementation and support documents and tools to create stable, repeatable, and scalable processes.</li><li>
Communicate complex technical concepts in a focused and well-organized manner.</li><li>
Deliver comprehensive trainings, develop and handover relevant artefacts such as implementation processes, guides, presentations, forms, project plans, support FAQs, support tools to Client Services Implementation and Support delivery teams.</li><li>
Offer subject matter expertise within Client Services in areas such as knowledge of APIs, SDKs, systems integrations, deployment and post-production support.</li><li>
Prepare and maintain detailed project plans, status reports, and issues logs.</li><li>
Provide project management and technical support services to Visa clients and processors to ensure client expectations are exceeded.</li><li>
Learn and acquire knowledge in new technologies in keeping step with market and industry developments.</li><li>
Set priorities, influence client and Visa teams involved in various workstreams to multi-task under tight deadlines and ensure that client and/or processor efforts, and 3rd party software providers are managed towards achieving customer and key stakeholder acceptance of deliverables.</li><li>
Identify opportunities for operational improvements, new methodologies, revenue generation to improve departmental efficiencies and service delivery to clients.</li></ul>
Why this is important to Visa
Visa is involved in the enablement of new Products and Services across three pillars Value-Added Services, Commercial &amp; Money Movement Solutions, and Consumer Payments &amp; Platforms, which results in the introduction of new Solutions across CEMEA. This role will be a key contributor to take this vision forward.
The role works across a breadth of Visa cross-functional business and technical functions and external stakeholders to achieve the stated project objectives. If required, this role escalates initiatives that are in jeopardy and works with line management within Visa and the Client organization to make decisions that bring needed resources to resolve any issues. The role serves as a technical/functional specialist and works independently with guidance only in the most complex situations.
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 
Qualifications 
Basic Qualifications: 
2 or more years of work experience with a Bachelor&rsquo;s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD) 
 
Preferred Qualifications: 
3 or more years of work experience with a Bachelor&rsquo;s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) 
We are looking for a client-focused, results-driven individual who brings a wealth of experience in payment systems and software technology and is curious about ongoing developments in the sector. 
An Ideal candidate must have: 
A Bachelor&rsquo;s degree in Computer science, Information Technology or equivalent work experience in a business analyst role in software or financial services. 
A minimum of 7+ years&rsquo; experience of Information Technology systems integration and technical support with good understanding of software applications, systems architecture and connectivity options, cryptography concepts (encryption, hashing, digital signature etc.), mobile payments technologies such as NFC, online/remote payments, and in app payments. 
In-depth technical knowledge of Cybersource products and services and good working knowledge of payment processing systems including transaction switching, clearing &amp; settlement, EMV contact and contactless technologies, card payment systems, digital products and services, Tokenization and API / SDK technologies. 
Proven experience with Cybersource payment gateway and API integration for secure and scalable transaction processing. 
Experience building and maintaining relationships at an operational and executive levels in different functions within an organization. 
Proven success in client relationship management. 
Expert knowledge of standard MS Office tools (e.g., MS Project, Excel, PowerPoint, Word, etc.). 
Excellent project management, time management, organization, and planning skills. 
Good analytical skills, problem analysis and technical acumen for reviewing appropriateness of technical or project documents and in integrating systems solutions. 
Excellent verbal, written, presentation and interpersonal skills are required. 
Must be able to take the initiative to resolve problems and ensure delivery on commitments. 
Can facilitate good functional collaboration with internal and external stakeholders by being able to speak confidently and with a professional demeanor. 
Must be oriented towards quality enhancement and process improvement. 
Must be based in Cairo, Egypt and is required to speak/write English fluently. 
What will also help 
Ability to comprehend and translate complex technical issues and apply to business solutions. 
Ability to communicate technical concepts in a clear and precise manner to both technical, non-technical and senior audiences. 
Ability to view challenges strategically and keep pace with the demands of the business, by anticipating problems, identifying opportunities then proposing appropriate solutions. 
Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines. 
Willingness to take on new challenges, explore new ideas and be flexible with changing priorities. 
Desire and willingness to share knowledge with a broader team, be receptive to new ideas and changes to the standard operational procedures. 
Additional Information 
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.</div>

Service Experience Analyst

NCCI

WHO WE ARE: 
Since 1923, NCCI has been committed to fostering a healthy workers compensation system. We are the nation’s trusted source for accurate, objective workers compensation information. At NCCI, we recognize that our employees are the reason our legacy endures today. We’re motivated by the opportunity to do challenging and interesting work, and our Total Rewards package attracts top talent. Our employees care about each other, and the communities in which they live and work. Our values of integrity, respect, quality and excellence, responsibility, and commitment guide our success.
 
WHAT WE BELIEVE: 
We come from diverse backgrounds, so our commitment to inclusion is what brings us together to work as one.
 <ul>
<li>We respect each other and value our differences.</li>
<li>We can be authentic and feel like we belong.</li>
<li>We promote equity in our organization and our community.</li>
</ul>
TEAM: CUSTOMER OPERATIONS
 PAY TYPE: HOURLY
 
WE ARE HIRING!
 Workers Compensation insurance is interesting, challenging and rewarding. What we do is impacting people and businesses across the nation.
 
Start or transition your career into a position where you will join our Customer Operations division in the role of Client Service Analyst and learn about the workers compensation industry and our role in it. You will go through a paid 6-8-week training program where you will receive classroom and on-the-job experience that will support your success in the role.
 
NOTE: NCCI will not sponsor applicants for work visas.
 
WHAT’S IN IT FOR YOU: 
<ul>
<li>A starting base salary of $50,000 plus a targeted 7% performance bonus</li>
<li>A Monday through Friday schedule: Must be willing and able to work varied shifts between 8:00 am - 8:00 pm</li>
<li>A phenomenal work environment with perks including on-site restaurant and coffee shop, employee activities, on-site fitness center and game room, and sports leagues.</li>
<li>A wonderful team of fun, caring and friendly people to work with</li>
<li>A fantastic benefits package that’s hard to find in south Florida.</li>
</ul>
WORK LOCATION: This is a position for local candidates living within a commutable distance from our Boca Raton, FL office. (This area is up to St. Lucie County to the north, and Miami-Dade County to the south.) You will be expected to come into the office occasionally when needed and as well as being given flexibility to work from home.
 
During the training period you will be expected to come on-site the first week.
 
ABOUT THE JOB: 
Our Analysts utilize extensive knowledge of our organization’s proprietary systems and filed and approved regulatory manuals (i.e., Experience Rating Plan Manual, Basic Manual), perform complex analytical research, to identify and provide solutions to inquiries regarding Experience Rating Programs and supporting rules and information as well as facilitating self-service opportunities and ongoing client education.
 
They provide first level support to insurance carriers, insurance agents and insureds regarding manual interpretations and the impact of rules and determinations on standard premium calculations. Will refer complex items to processing teams for assistance. Will maintain responsibility for client communication to ensure issues are resolved to the client’s satisfaction.
 
As client self-service opportunities and education have been integrated for more routine questions, the Client Service Analyst responsibilities compliment access to those self-service/digital resources, are comprised of the most complex inquiries, and serve as the next level of customized support.
 
WHAT YOU’LL WILL DO: 
Utilize knowledge of filed regulatory manuals (i.e., Experience Rating Plan Manual, Basic Manual), to provide detailed explanations and educate clients on the appropriate use of rules for unique business-related inquiries. Situations may require knowledge of state specific rules for 39 states, adaptation of internal processes based on client specific requests and/or extensive research of multiple on-line systems.
 Analyze claim and payroll information from insurance carriers to explain year-over-year variations in worksheet calculations. Through this analysis, determine whether to recommend the production or revision of Experience Rating modification factor(s) and ownership information. Capture client detail and their requests in a proprietary online system and refer the request to key business partners for completion.
 Provide technical instruction to insurance agents and insurance carriers regarding payroll, loss and insured ownership information to complete regulatory required forms for the production of Experience Ratings, Classification Credit Premium Adjustment Program (CCPAP), and other premium modification programs.
 Utilize extensive knowledge of our organization’s products and services, makes client recommendations that facilitate self-service opportunities and ongoing client education.
 Lead or participate in department projects and initiatives (e.g., research and revise department procedures, participate in process improvement and systems enhancement projects by recommending changes and assisting with testing). Assist with training (e.g., on the job trainer for new hires and develop and conduct presentations in staff, and department meetings).
 
WHAT IT TAKES: 
<ul>
<li>A bachelor’s degree and a minimum of one (1) year experience in a customer- facing analytical role, or equivalent experience acquired through internship or pertinent educational experience.</li>
<li>Outstanding written and verbal communication skills are required as this role is responsible for direct client engagement as a front-line representative of NCCI.</li>
<li>Excellent listening and probing ability with the ability to interpret and clarify information being provided by clients.</li>
<li>Ability to interpret rules and guidelines and translate that information to clients to ensure their understanding.</li>
<li>Ability to make decisions where the process steps are not clearly defined, or the work falls outside the standard procedures.</li>
<li>Strong Analytical, interpersonal and decision-making skills.</li>
<li>Strong organizational, research, PC, and multitasking skills required.</li>
<li>Ability to work independently, as well as within a team environment, while possessing excellent judgment.</li>
</ul>
WHAT CAN MAKE YOU A MORE VIABLE CANDIDATE: 
<ul>
<li>3 years of experience in an analytical client service position in industries such as insurance, finance, banking or other industries with transferrable skills.</li>
<li>General understanding of worker’s compensation insurance or insurance industry experience</li>
<li>Industry Specific Coursework or Industry Designations such as AIS, AU or CPCU</li>
</ul>
WHO TO CONTACT: 
Marie Granning, Talent Acquisition Director
 Marie_Granning@ncci.com
 
Keywords: customer service, client service, financial services, insurance
 
EQUAL EMPLOYMENT OPPORTUNITY
 NCCI Holdings, Inc. is an Equal Opportunity Employer. It is our policy to provide equal opportunities to our employees (for example, in hiring, promotions, training) and to all job applicants, and to maintain a work environment free of discrimination on the basis of race, creed, color, national origin, marital and veteran status, gender, age, status as a qualified individual with a disability, religion, sexual orientation and gender identity or expression, genetic information, or any other basis prohibited by law. This policy applies to all employees and job applicants for employment.
 We require a drug screen and background check. Smoke Free environment.

Client Service Analyst - Insurance

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