client services analyst

Bravura Solutions

<div><div><p>Team:
</p><div>Product Agnostic WM
</div></div><div><p>Close date:
</p><div>Wednesday, 11 March 2026
</div></div><div><p>Working pattern:
</p><div>Full time
</div></div><div><p>Contract Type:
</p><div>Permanent
</div></div><div><p>Location:
</p><div>Gurgaon (SEZ1)
</div></div><div><p>Department:
</p><div>17 - 17 Service Management EMEA WM
</div></div><div><p>Description &amp; Requirements:
</p><div><p><b>Bravura&rsquo;s Commitment and Mission</b></p><p></p><p><br>
At Bravura Solutions, collaboration, diversity and excellence matter. We value your ideas, giving you room to be curious and innovate in an exciting, fast-paced, and flexible environment. We look for many different skills and abilities, as well as how you can add value to Bravura and our culture.</p><p></p><p><br>
As a Global FinTech market leader and ASX listed company, Bravura is a trusted partner to over 350 leading financial services clients, delivering wealth management technology and products. We invest significantly in our technology hubs and innovation labs, which inspire and drive our creative, future-focused mindset. We take pride in developing cutting-edge, digital first technology solutions that help our clients to achieve financial security and prosperity for their customers.</p><p></p><p><b><br>
About the Project</b></p><p></p><p><br>
The Sonata Application Support Analyst will be providing front line support for SONATA WM EMEA UK and SA clients like Fidelity, Liberty, Legal &amp; General, Ascentric, Royal London. In addition, the Sonata Support Analyst will have responsibility for managing the client issue lifecycle; the analysis, replication and testing of identified defects with a solution-oriented approach; and escalating requests to the appropriate development and consulting teams.</p><p></p><p><b><br>
What You&rsquo;ll Do</b></p><p></p><p><br>
The analysis and resolution of issues raised by Clients including.</p><br>
<p></p><ul>
<li>Identify and resolve software defects and functionality gaps through systematic debugging</li>
<li>Perform data corrections and modifications in client databases as required</li>
<li>Address issues stemming from incorrect application usage or system misconfiguration</li>
<li>Respond promptly to client service requests and product defects in accordance with established SLAs</li>
<li>Triage, identify root cause and route defects, service requests, and enhancement requests to appropriate internal teams</li>
<li>Perform assessment and triage to identify root causes through systematic code debugging and data analysis</li>
<li>Escalate critical incidents to stakeholders when appropriate</li>
<li>Monitor incident progress and provide regular status updates to clients</li>
<li>Participate in client meetings to discuss incident management processes and support strategies</li>
</ul><ul><li>Maintain accurate records and data integrity within the JIRA
</li><li>Support software release coordination activities for client deployments</li>
<li>Proactively escalate issues with potential cross-client impact</li>
<li>Perform routine technical housekeeping and administrative tasks</li><br>
</ul><p></p><br>
<p><b>Unleash your potential</b></p><br>
<p></p><ul><li>
 2.5 years-5 years in a technical support or application development role</li><li>
Strong understanding of application development best practices and methodologies</li><li>
Proficiency in SQL and PL/SQL with demonstrated ability to write complex queries and programs for large datasets</li><li>
Capability to comprehend and analyze application code written in modern object-oriented programming languages</li><li>
Solid working knowledge of Microsoft Office suite</li><li>
Familiarity with ITIL service delivery processes (Incident, Problem, Change, and Configuration Management)</li><li>
Experience working with tools such as ServiceNow, JIRA, AppDynamics</li><li>
Knowledge of the complete software development lifecycle (SDLC)</li><li>
Background in business analysis, consulting, or system testing</li><li>
Proven track record of delivering consultancy and technical support to clients</li><li>
Willingness to travel between office locations and client sites as needed (primary location: Gurgaon)</li><li>
Core Java with hands-on experience using Eclipse IDE</li><li>
Working knowledge of Java frameworks including Hibernate, JSP/JSF, and web services</li><li>
Strong troubleshooting and debugging skills with systematic problem-solving approach</li><li>
Database expertise with solid SQL proficiency, preferably Oracle Database</li><li>
Shift Timing- Morning (8 AM to 4:30 PM), Evening (2.30 PM to 11 PM), Night (Occasional) 10:30 PM to 7 AM.</li><br>
<li>
</li></ul><p></p><br>
<p><b>Preferred</b></p><br>
<p></p><ul>
<li>Java certification</li>
<li>Cloud platform experience (AWS or Azure)</li></ul><p></p><p><br>
</p><p><b>Working at Bravura</b></p><p></p><p><br>
Our people are the heart of our business. We work hard to provide a rich employee with experience and a robust framework for ongoing career development.</p><br>
<p></p><ul>
<li>Competitive salary and employee benefits scheme.</li>
<li>Flexible working hours, we value work-life balance.</li>
<li>Maternity/ Parental (including secondary) leave policy.</li>
<li>A cab facility is available in Delhi/NCR.</li>
<li>Meal facility available</li>
<li>Free Medical Insurance</li><br>
</ul><p></p><br>
<p><b>So, what&rsquo;s next?</b></p><p></p><p><br>
We make hiring decisions based on your experience, skills and passion so even if you don&rsquo;t match every listed skill or tick all the boxes, we&rsquo;d still love to hear from you.</p><p></p><p><br>
Please note that interviews are primarily conducted virtually and if you require any reasonable adjustments or would like to note which pronouns you use, please let us know</p></div></div></div><p></p>

Client Services Analyst

ION Group

<div><div><div><b>Your Role<br>
</b></div><div></div><br>
<div>In the role of a Technical Analyst, you will - Support, Collaborate, Implement and be the voice of our product users with the intention to build and improve ION Products for our customers that include Tier 1 banks and Fortune 100 global corporations.</div><div></div><div><br>
As a technical analyst you will work with ION customers to:-</div><div></div><ul><li><br>
Analyze technical and functional issues and communicate appropriately with customers or internal teams as necessary.</li><li>Deploy ION products and work with customers on their projects.</li><li>Analyze data to determine usage trends and recommend optimum solutions.</li><li>Manage customer platforms hosted in ION data centers.</li><li>Strive for long term stable solutions and automate repetitive tasks.</li><li>Work effectively within teams with minimal supervision.</li></ul></div>
<div><div><h3 class="jobSectionHeader"><b>Your Contribution</b></h3><ul><li><ul><li>
Resolve complex business issues and communicate effectively to Internal teams and ION clients.</li><li>
Gather regular feedback from ION customers and communicate to internal teams.</li><li>
Build in-depth understanding of ION customers, their business requirements and how they are</li><li>
using ION products.</li><li>
Work with internal teams for continuous improvement.</li><li>
Automate complex business processes and make a positive impact to client businesses.</li><li>
Reduce business process complexity.</li><li>
Increase organizational efficiency through automation.</li><li>
Liberate people from performing repetitive manual tasks.</li><li>
Help ION&rsquo;s clients gain a competitive advantage by using our products.</li><li>
Own client relationships through excellent, timely, and efficient solutions and service.</li><li>
Operate in a follow-the-sun support model providing excellent services to ION customers.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Your Growth</b></h3><ul><li><ul><li>
You will work closely with the ION product teams and clients to learn about:</li><div></div><li><b><br>
In-depth knowledge of:</b></li><li>
Concepts of financial domain to build world class products.</li><li>
E2E Software Product support and development practices.</li><li>
Strong focus on continuous learning to become technically and conceptually proficient.</li><li>
Strong relationship with several top tier ION clients, learn about their business and help them automate mission critical business processes.</li><li>
Foundational product support and implementation skills while working with subject matter experts.</li><div></div><li><b><br>
Personality traits in an Imaginative and Positive culture:</b></li><li>
Passionate</li><li>
Expressive</li><li>
Intelligent</li><div></div><li><b><br>
Expertise in Client Services:</b></li><li>
Support</li><li>
Deployment</li><br>
<li>
Exposure in Product Management</li></ul></li></ul></div></div>
<div><div><b>Our Company:</b></div><div></div><div><br>
We&rsquo;re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we&rsquo;ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.<br>
</div><div></div><br>
<ul><li>Over 2,000 of the world&rsquo;s leading corporations, including 50% of the Fortune 500 and 30% of the world&rsquo;s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading, and risk.
</li><li>Over 800 of the world&rsquo;s leading banks and broker-dealers use our electronic trading platforms to operate the world&rsquo;s financial market infrastructure.<br>
</li></ul><div></div><br>
<div>ION is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe,</div><div></div><div><br>
Our ever-expanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision.</div><div></div><div><br>
Learn more at iongroup.com.</div></div>
<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Technical Analyst (B.Tech), 2026 Special Drive Leadership Development Program

Plymouth Rock Assurance

<p></p><div><p>In this position the <i>Customer Service Data Analyst</i> is crucial in supporting the Customer Service Center, Underwriting, and Sales teams by providing actionable insights through data analysis and comprehensive reporting. This role requires expertise in Tableau for creating reports and dashboards, proficiency in SQL Server for data extraction and query management, and the ability to support various databases and systems. The successful candidate will work closely with the Customer Service Center, Underwriting, and Sales management teams, while also interacting with Product, Finance, and IT departments. Additionally, this role includes responsibilities as a backup programmer for our Client Letter system.</p>
<p>
</p><p>RESPONSIBILITIES</p>
<ul>
<li>Collect, analyze, and interpret data from various sources to generate reports and dashboards.</li>
<li>Develop and maintain regular and ad-hoc reports for Service, Underwriting, Sales.</li>
<li>Identify trends, patterns, and anomalies in data to provide actionable insights.</li>
<li>Pull data from the Data Warehouse and other sources using SQL Server, running complex queries and building datasets for analysis.</li>
<li>Analyze call center metrics such as call volume, average handle time, and customer satisfaction scores.</li>
<li>Provide insights to improve call center efficiency and customer experience.</li>
<li>Develop reports to monitor agent performance and call center KPIs.</li>
<li>Monitor and report on service levels, turnaround times, and customer feedback</li>
<li>Analyze underwriting metrics and workflows to identify areas for process improvement.</li>
<li>Create reports to track underwriting performance and efficiency.</li>
<li>Create reports to track sales performance and efficiency.</li>
<li>Develop dashboards and visualizations to track performance and identify opportunities for enhancement.</li>
<li>Analyze existing processes and automate manual functions through technology</li>
<li>Work closely with department heads and team members to understand data needs and reporting requirements.</li>
<li>Present findings and recommendations to stakeholders in a clear and actionable manner.</li>
<li>Collaborate with IT and data management teams, including Product and Finance, to ensure data integrity and accuracy.</li>
<li>Identify and implement best practices for data collection, analysis, and reporting.</li>
<li>Continuously evaluate and improve reporting processes to enhance efficiency and effectiveness.</li>
<li>Serve as a backup programmer for the Client Letter system.</li>
<li>Program and debug client letters, run batch jobs, and resolve any related issues.</li>
</ul>
<p></p><p>QUALIFICATIONS</p>
<ul>
<li>Bachelor's degree in Data Science, Statistics, Computer Science, Business Analytics, or a related field.</li>
<li>Proven experience as a Data Analyst, Business Analyst, or similar role, preferably within a customer service or financial services environment.</li>
<li>Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau, Power BI).</li>
<li>Strong analytical skills with the ability to interpret complex data and present findings clearly.</li>
<li>Experience with call center metrics and underwriting processes is a plus.</li>
<li>Excellent communication skills, both written and verbal.</li>
<li>Strong attention to detail and ability to work independently with minimal supervision.</li>
<li>Ability to manage multiple projects and deadlines effectively.</li><br>
</ul>
<p>SALARY RANGE</p>
<p>
The pay range for this position is $61,500 to $81,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.
</p><p></p><p>PERKS &amp; BENEFITS</p>
<ul>
<li>4 weeks accrued paid time off + 8 paid national holidays per year, and 2 floating holidays</li>
<li>Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)</li>
<li>Annual 401(k) Employer Contribution</li>
<li>Free onsite gym and health center at our Woodbridge Location
</li><li>Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
</li><li>Robust health and wellness program and fitness reimbursements</li>
<li>Various Paid Family leave options including Paid Parental Leave</li>
<li>Tuition Reimbursement
</li></ul><p></p><p>ABOUT THE COMPANY</p>
<p><i>
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of &ldquo;A-/Excellent&rdquo;.</i></p>
<p>
</p><p><i>#LI-DNI</i></p></div>

Customer Service Data Analyst

Deutsche Bank

<div>
 <strong>
  Position Overview
  <br/>
  <br/>
 </strong>
 <strong>
  Job Title: Client Service Analyst
  <br/>
  <br/>
 </strong>
 <strong>
  Corporate Title: Analyst
  <br/>
  <br/>
 </strong>
 <strong>
  Location: Mumbai, India
  <br/>
  <br/>
 </strong>
 <strong>
  Role Description
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensuring DB Service Standards wrt to Customer Service, Compliance and Corporate Security are adhered too.
  </li>
  <li>
   Ensure total Compliance of all audit guidelines set by External (RBI, NSDL) and Internal OR Auditors.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We&rsquo;ll Offer You
  <br/>
  <br/>
 </strong>
 As part of our flexible scheme, here are just some of the benefits that you&rsquo;ll enjoy
 <br/>
 <br/>
 <ul>
  <li>
   Best in class leave policy
  </li>
  <li>
   Gender neutral parental leaves
  </li>
  <li>
   100% reimbursement under childcare assistance benefit (gender neutral)
  </li>
  <li>
   Sponsorship for Industry relevant certifications and education
  </li>
  <li>
   Employee Assistance Program for you and your family members
  </li>
  <li>
   Comprehensive Hospitalization Insurance for you and your dependents
  </li>
  <li>
   Accident and Term life Insurance
  </li>
  <li>
   Complementary Health screening for 35 yrs. and above
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Your Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure strict adherence to all internal and external guidelines (KYC &amp; Money Anti Launderings, Audits)
  </li>
  <li>
   Ensure proper monitoring of expenses and controlling costs, waiver tracking &amp; lead management
  </li>
  <li>
   Ensure proper display of all Regulatory Circulars in the Area
  </li>
  <li>
   Accurate processing of all account opening forms MF applications
  </li>
  <li>
   Voucher Management, Rules of Custodianship , Key Management guidelines, are followed without any deviation
  </li>
  <li>
   Exception handling / deferral tracking and monitoring
  </li>
  <li>
   Suspicious transactions, large cash txn's, NR Credits are reviewed and the necessary process is followed as per the guidelines laid
  </li>
  <li>
   Ensure Area has a clean Mystery Shopping Audit report both by Internal as well as External auditors
  </li>
  <li>
   Ensure proper tracking, responses and closures of all Customer Complaints within the committed TAT's.
  </li>
  <li>
   Ensuring best in class service standards to all the Area customers by synergizing with all the channels in the Area
  </li>
  <li>
   Ensuring proper controls and access is maintained to the Cash / Locker Area at all times. Any suspicious transaction must immediate! be reported to the supervising officer
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Your Skills And Experience
  <br/>
  <br/>
 </strong>
 Knowledge on FEMA/Foreign exchange and trade operations will be preferred
 <br/>
 <br/>
 <ul>
  <li>
   Client service excellence
  </li>
  <li>
   Experience in overall branch operations for 10 years
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  How We&rsquo;ll Support You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Training and development to help you excel in your career
  </li>
  <li>
   Coaching and support from experts in your team
  </li>
  <li>
   A culture of continuous learning to aid progression
  </li>
  <li>
   A range of flexible benefits that you can tailor to suit your needs
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Us And Our Teams
  <br/>
  <br/>
 </strong>
 Please visit our company website for further information:
 <br/>
 <br/>
 https://www.db.com/company/company.html
 <br/>
 <br/>
 We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
 <br/>
 <br/>
 Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
 <br/>
 <br/>
 We welcome applications from all people and promote a positive, fair and inclusive work environment.
</div>


Client Service Analyst, Analyst

JPMorganChase

<div><b>JOB DESCRIPTION</b><p><br>
Join a global team dedicated to delivering seamless account onboarding and data analysis for institutional clients and funds. Collaborate with diverse stakeholders and drive process improvements in a dynamic environment. Advance your career by contributing to operational excellence and client satisfaction.</p><p><br>
As an Account Onboarding &amp; Data Analyst in the Global Alternative Account Onboarding team, you oversee account setup and maintenance for institutional clients and funds. You coordinate with internal and external stakeholders to ensure compliance and smooth operations. You analyze data, identify trends, and implement improvements to enhance the client and fund experience.</p><p><b>
Job Responsibilities:</b></p><ul><li>
Oversee account setup and ongoing maintenance for institutional clients and mutual funds.</li><li>
Serve as primary contact for internal stakeholders throughout the account lifecycle.</li><li>
Lead coordination efforts with internal teams and external clients for event execution.</li><li>
Maintain accurate documentation and ensure compliance with regulatory requirements.</li><li>
Identify and mitigate risks associated with account and fund events.</li><li>
Proactively address issues to prevent disruptions in operations.</li><li>
Continuously evaluate and improve account and fund management processes.</li><li>
Collaborate with global teams to develop and implement best practices.</li><li>
Prepare regular reports on account activities and performance metrics.</li><li>
Analyze data to identify trends and opportunities for improvement.</li><li>
Communicate updates and address concerns with stakeholders effectively.</li></ul><p><b>
Required Qualifications, Capabilities, and Skills:</b></p><ul><li>
Demonstrate a bachelor&rsquo;s degree in commerce, finance, or a related field.</li><li>
Exhibit proven experience in account management, fund management, or client services.</li><li>
Apply strong understanding of financial products, services, and fund operations.</li><li>
Communicate effectively with excellent verbal and written skills.</li><li>
Manage multiple tasks and prioritize responsibilities efficiently.</li><li>
Solve problems with attention to detail and ownership of issues.</li><li>
Utilize Microsoft Office Suite for data analysis and reporting.</li></ul><p><b>
Preferred Qualifications, Capabilities, and Skills:</b></p><ul><li>
Leverage experience in asset management, investment banking, or wealth management.</li><li>
Identify process improvements and implement changes using digital tools such as Python, Tableau, or Alteryx.</li><li>
Build strong relationships with stakeholders at all levels.</li><li>
Adapt to fast-paced environments and tight deadlines.</li><li>
Collaborate with global teams for best practice sharing.</li><li>
Analyze data for actionable insights and performance enhancement.</li><li>
Demonstrate ability to work independently and within a team environment.</li></ul>
<b>ABOUT US</b><div><br>
<p>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.<br>
<br>
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p></div><br>
<br>
<br>
<b>ABOUT THE TEAM</b><p><br>
J.P. Morgan Asset &amp; Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.</p></div>

Client Onboarding - Analyst

PBS Systems

<b>Company Name:</b> PBS Systems
<br><b>Job Location:</b> Arlington, TX
<br><b>Job Type:</b> Full-time, Permanent
<br><b>Internal Job Title:</b> Parts Support Analyst - Tier 1
<br><b>Reports To:</b> Team Lead - Parts Support
<br><b>Job Requirement(s):</b> Travel throughout Canada and USA, 1 week per month
<br><b>No. Openings:</b> 01
<br><br>
PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!
<br><br>
PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.
<br>At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!
<br><br>
<b>The Role:</b><br>
PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team as a Parts Support Analyst, you will provide excellent training to our new and existing customers in the Parts module of our software, by assisting customers during the installation and training process of their new dealership software.
<br><br>
<b>Responsibilities:</b><br>
<ul>
<li>Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department and ensuring they are addressed in a professional and timely manner</li>
<li>Logging and documenting all customer interactions within our ticketing system and escalating matters as required</li>
<li>Collaborating with other groups/departments to streamline service delivery</li>
<li>Identify opportunities to drive process improvements that positively impact the client’s experience</li>
<li>Develop knowledge and understanding of our software and supporting infrastructure</li>
<li>Achieve program certification within your primary group within 3 months and additional program certification/s within 15 months</li>
<li>Achieving and exceeding KPI targets and other metrics defined by the department</li>
<li>Available to travel at least 1 week per month throughout the US and Canada</li>
<li>Keeping abreast of software enhancements and new releases, by attending Apogees and reviewing release notes</li>
<li>Commit to ongoing personal development and cross-training as recommended by your Team Lead</li>
</ul>
<b>Qualifications:</b><br>
<ul>
<li>High school diploma</li>
<li>Must have Valid Driver’s license</li>
<li>Previous customer service, helpdesk or dealership experience will be considered an asset</li>
<li>Excellent computer skills with proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.</li>
<li>Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing</li>
<li>Strong decision making and analytical abilities</li>
<li>Strong detail orientation</li>
<li>Effective time management and organization skills</li>
<li>Ability to work independently and within a team environment</li>
</ul>
<b>What can we offer:</b><br>
<ul>
<li>Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.</li>
<li>Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean</li>
<li>Comprehensive health benefits - Medical and dental coverage to support your well-being.</li>
<li>Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.</li>
<li>Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.</li>
<li>Employee recognition - Regular appreciation programs and performance-based incentives</li>
<li>Competitive compensation package</li>
<li>Competitive annual base salary</li>
<li>Up to $4,800 per year in product certification bonuses</li>
<li>Outstanding travel incentive bonuses</li>
<li>Additional performance incentives</li>
<li>Attractive referral bonuses</li>
<li>Staff discounts – Exclusive savings with partners such as GM, Dell, and more</li>
</ul>
Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.
<br><br>
PBS Systems is an employment-equity employer. Candidates who require accommodations throughout the recruitment process please contact the Recruiting Department.

Parts Support Analyst

Nuvitek

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
We are seeking a <b>Senior Business Analyst &ndash; ServiceNow</b> to join our growing team. This role is pivotal in aligning business objectives with the capabilities of the ServiceNow platform, ensuring solutions are strategically aligned and effectively implemented. The ideal candidate will have deep experience with ServiceNow, strong analytical skills, and the ability to work collaboratively across technical and business teams to drive impactful outcomes.</div><div></div><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h3><br>
<ul>
<li>
Collaborate with business stakeholders, delivery teams, and product owners to gather, analyze, and document detailed business and technical requirements specific to ServiceNow implementations.</li>
<li>Translate business needs into well-defined user stories and acceptance criteria, supporting the development of scalable and maintainable ServiceNow solutions.</li>
<li>Act as a liaison between business users and technical teams, ensuring clear understanding of ServiceNow functionality and constraints.</li>
<li>Support ServiceNow platform configuration and enhancement efforts across modules such as PSDS, CSM, or others.</li>
<li>Conduct gap analyses and make recommendations to optimize workflows, automation opportunities, and user experiences within ServiceNow.</li>
<li>Support solution design sessions, stakeholder demos, and User Acceptance Testing (UAT).</li>
<li>Ensure alignment with ServiceNow best practices and federal IT compliance standards.</li>
<li>Assist in managing backlogs, sprint planning, and Agile ceremonies in collaboration with Scrum Masters and delivery leads.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Skills, Knowledge and Expertise</b></h3><br>
<ul>
<li>
Bachelor&rsquo;s degree in Information Technology, Business, or related field.</li>
<li><b>5+ years of experience</b> as a Business Analyst, including <b>3+ years of hands-on experience with ServiceNow</b> implementations in complex enterprise environments.</li>
<li>Proven experience leading requirements gathering, stakeholder engagement, and backlog refinement across <b>multiple ServiceNow modules</b></li>
<li>Strong knowledge of Agile delivery methodologies; experience participating in and facilitating Agile ceremonies.</li>
<li>Ability to create detailed user stories, process flows, data mappings, and functional specs aligned with ServiceNow capabilities.</li>
<li>Working knowledge of ServiceNow scripting (e.g., business rules, client scripts, UI policies) and data models; ability to partner effectively with developers and architects.</li>
<li>Demonstrated ability to work independently and lead discussions with cross-functional teams, including clients, developers, and project managers.</li>
<li>Experience supporting pre-sales, solution design, and roadmap planning is a plus.</li>
<li>Familiarity with federal IT environments and compliance/security requirements preferred.</li>
<li>Excellent written and verbal communication skills, with experience presenting to both technical and executive audiences.</li>
<li>ServiceNow certifications (e.g., Certified System Administrator, Certified Application Specialist) are a plus.</li></ul><div><br>
</div><div><b>
Nuvitek is proud to offer a comprehensive benefits package:</b></div><ul>
<li>Medical Insurance</li>
<li>Dental Insurance</li>
<li>Vision Insurance</li>
<li>Disability and Life Insurance</li>
<li>Parental Leave</li>
<li>401K</li>
<li>Paid Time Off</li>
</ul><div>
<br>
<b>Equal Opportunity Employer Statement</b>
</div><div>Nuvitek is an equal-opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.</div><div></div><h3 class="jobSectionHeader"><b><br>
About N&uuml;vitek</b></h3><div>
Nuvitek is a systems integrator and technology service provider who strive to improve it's customers performance through technological innovation and by delivering IT services that are faster and more efficient.We are a team of engineers who are passionate about solving technology problems, we believe with the right team and the right technology, IT organizations can solve complex problems and make your business leaner, faster and more flexible.<br>
<br>
Our team of engineers has more than 20 years of experience delivering successful IT projects to Federal Government and commercial clients. Our services put technology to work for our customers so that they can devote all their energies to their core mission.With our strong pool of talented, expert staff, Nuvitek has a sterling track record of providing innovative and reliable IT solutions in the area of IT modernization, cloud integration, infrastructure automation, IT operations, IT service management and data integration to both government and commercial clients.<br>
<br>
We believe in getting things done effectively and efficiently with simple, innovative solutions. Nuvitek believes in going above-and-beyond and delivering results &mdash; outstanding results.</div></div>

ServiceNow Business Analyst

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