client services analyst

JPMorganChase

<div><b>JOB DESCRIPTION</b><p><br>
Join our dynamic Custody Client Facing Team as a Client Service Analyst, where you'll play a pivotal role in overseeing the operational management and control of daily workflows. Your expertise will ensure efficient and effective service delivery, driving client satisfaction and operational excellence. Be part of a team that values precision, reliability, and client-centric solutions, and contribute to our mission of delivering unparalleled custody services.</p><p>
As a Client Service Analyst within Custody CFT, you will support manage management and control of the daily workflow, ensuring efficient and effective service delivery.<br>
</p><p><b>Job Responsibilities:</b></p><ul>
<li>Manage the workflow through the life cycle of Trades, Cash, FX, Corporate Action and Income products</li>
<li>Operationally manage and control the daily workflow within the Custody Client Facing team</li>
<li>Maximize team capacity through effective resource planning and ensure team structure is robust through effective training and succession planning</li>
<li>Ensure all daily controls and client query management are completed and signed off, including client service inquiry resolution, cash and stock break, event management, as well as all key metrics are produced as required</li>
<li>Provide effective communications to the department, ensuring staff are aware of strategic and regulatory changes in the organization</li>
<li>Conduct ongoing review of content and presentation of Standard Operating Procedures, in line with introduction of new policies and ongoing risk management activities</li>
<li>Contribute to the strategic development of Global Custody products, Global Custody Client Facing team organization</li></ul><p>
Required qualifications, skills and capabilities:
</p><ul><li>Operational subject matter expertise in Settlements, Trade Support, Cash, Asset Servicing, Reconciliation, Risk and Control, and Custody</li>
<li>Strong ability to learn ongoing stream of new markets, products, and processes</li>
<li>Strong risk and control awareness, including ability to effectively prioritize workloads and work to critical deadlines</li>
<li>Confident communication skills in all mediums to both internal and external clients</li>
<li>Strategic thinking; Able to review and implement process improvements</li>
<li>Bachelor&rsquo;s degree or equivalent</li>
<li>Proficient in Microsoft Office products including Word, Excel, Access, and Outlook</li></ul><p>
</p><p></p><b>ABOUT US</b><div><br>
<p>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.<br>
<br>
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p></div><br>
<br>
<br>
<b>ABOUT THE TEAM</b><br>
<br>
J.P. Morgan&rsquo;s Commercial &amp; Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial &amp; Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.</div>

Client Services Analyst

Citi

<div><h2 class="jobSectionHeader"><b>Discover your future at Citi</b></h2>
<p>Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you&rsquo;ll have the opportunity to grow your career, give back to your community and make a real impact.</p>
<h2 class="jobSectionHeader"><b>Job Overview</b></h2>
<p>The Client Services Marketing organization aims to create awareness and drive new business opportunities with our institutional clients through client stories and experiences such as strategic events, sales enablement, and consistent client outreach partnered with differentiating client-centric content.</p><p></p><p>
The Client Services Marketing Analyst is an entry-level role that will have the opportunity to work within each of the pillars of the Client Services Marketing organization, providing support to the teams and effectively across the organization during peaks in the business, as needed.</p><p></p><p>
The six pillars of Client Services Marketing:</p><ul><li>
Client Advocacy &amp; Experience</li><li>
Client Outreach &amp; Digital Platforms</li><li>
Global Field &amp; Client Marketing</li><li>
Product, Segment, and Go-to-Market Marketing</li><li>
Governance</li><li>
Strategy and Delivery</li></ul><p></p><p><b>
Role and Responsibilities include, but are not limited to:</b></p><ul><li>
Collect and synthesize feedback from stakeholders, and overseeing implementation of said feedback</li><li>
Generate reports and slides to document business status and milestones</li><li>
Develop marketing materials to support sales enablement and strategic events</li><li>
Oversee upgrades to digital platforms and help with the implementation of new MarTech</li><li>
Analyze methodologies and processes to identify opportunities to improve efficiencies while adhering to policies</li><li>
Collaborate with the different teams to complete deliverables in a timely manner and according to stakeholder expectations</li><li>
Help the Client Services Marketing organization reach our goals while aligning to our business priorities</li></ul><p></p><p><b>
Skills and Competencies</b></p><ul><li>
Proficiency in the Microsoft Office suite</li><li>
Project Management skills, including time management and the ability to prioritize tasks accordingly</li><li>
Excellent writing and communication skills and the ability to engage across the team and with senior leaders</li><li>
Critical thinking and strategic articulation of ideas</li><li>
Outcome oriented</li><li>
Experience with the Adobe Creative Suite preferred</li></ul><p></p><p>
-</p><p><b>
Job Family Group:
</b></p>Marketing<p>
-</p><p><b>
Job Family:</b></p>
In-Business Marketing<p>
-</p><p><b>
Time Type:</b></p>
Full time<p>
-</p><p><b>
Primary Location:</b></p>
New York New York United States<p>
-</p><p><b>
Primary Location Full Time Salary Range:</b></p>
$64,350.00 - $85,520.00<p><br>
In addition to salary, Citi&rsquo;s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental &amp; vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.</p><p>
-</p><p><b>
Most Relevant Skills
</b></p>Please see the requirements listed above.<p>
-</p><p><b>
Other Relevant Skills
</b></p>For complementary skills, please see above and/or contact the recruiter.<p>
-</p><p><b>
Anticipated Posting Close Date:</b></p>
Oct 31, 2025<p>
-</p><p><i>
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</i></p><p></p><p><i>
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </i><i>Accessibility at Citi</i><i>.</i><br>
<br>
<i>View Citi&rsquo;s </i><i>EEO Policy Statement</i><i> and the </i><i>Know Your Rights</i><i> poster.</i></p></div>

Client Services Marketing Analyst

<div><b>JOB DESCRIPTION</b><br>
<div>
If you want to be instrumental in delivering unparalleled customer service and operational excellence, you have found the right team.<br>
<br>
As a Client Service Delivery Analyst within JPMorganChase, you will be a key player in our service center operations, providing exceptional customer service and support. Your role will involve addressing client inquiries, processing transactions, and troubleshooting issues, all while identifying opportunities to refer services based on client needs. You will apply your knowledge of our products and services to resolve issues and enhance client relationships. Your ability to plan and manage your work, coupled with your developing skills in strategic planning, digital literacy, and process automation, will be crucial in achieving operational objectives. Your role will also involve collaborating with internal stakeholders, mitigating conflicts, all while maintaining a keen awareness of fraud prevention strategies.<br>
<br>
<b>Job responsibilities</b></div><div>
<ul><li>Process client transactions accurately and efficiently, leveraging your developing knowledge of our products and services.</li>
<li>Address client inquiries and troubleshoot issues, applying your understanding of our operating procedures and your developing skills in digital literacy and process automation.</li>
<li>Participate in the end-to-end change management process, applying your beginning proficiency in change management to influence others and mitigate stakeholder impact.</li>
</ul></div><div><b>Required qualifications, capabilities, and skills</b></div><div>
<ul><li>Knowledge or equivalent expertise in customer service operations, with a focus on transaction processing and troubleshooting.</li>
<li>Demonstrated ability to establish productive working relationships with internal stakeholders, with a focus on driving mutually beneficial outcomes.</li>
<li>Experience in using problem-solving techniques to identify and resolve issues, with a focus on improving operational efficiency.</li>
</ul></div><div><b>Preferred qualifications, capabilities, and skills</b></div><div>
<ul><li>Proficient in leveraging AI/ML technologies and implementing automation tools to enhance client solutions, streamline processes, and improve efficiency.</li>
<li>Proficient in driving continuous and process improvement initiatives to ensure high-quality client experiences.</li>
<li>Developing ability to apply cultural intelligence and data &amp; tech literacy for effective engagement with diverse clients and innovative solutions.</li>
<li>Beginning knowledge of cybersecurity best practices to protect client data, with developing skills in quantitative reporting for informed decision-making.</li>
</ul></div><b>ABOUT US</b><div><br>
<p>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.<br>
<br>
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p></div><br>
<br>
<br>
<b>ABOUT THE TEAM</b><br>
<br>
J.P. Morgan&rsquo;s Commercial &amp; Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial &amp; Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.</div>

Client Service Analyst

Yext

<div>
 Yext (NYSE: YEXT) is the leading brand visibility platform, built for a world where discovery and engagement happen everywhere &mdash; across AI search, traditional search, social media, websites, and direct communications. Powered by over 2 billion trusted data points and a suite of integrated products, Yext provides brands the clarity, control, and confidence to perform across digital channels. From real-time insights to AI-driven recommendations and execution at scale, Yext turns a brand's digital presence into a competitive advantage, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a &lsquo;Best Place to Work&rsquo; globally by industry leaders such as Built In, Fortune, and Great Place To Work&reg;!
 <br/>
 <br/>
 As an
 <strong>
  Operations Analyst
 </strong>
 , you will be part of the Yext Services team assisting with client initiatives. You&rsquo;ll serve as a supporting team member on key engagements for our clients including customer onboarding, product launches, data integrations, platform configuration, issue troubleshooting, solution strategizing, and custom software development efforts. These initiatives and processes are vital in supporting our existing clients and maintaining value of the Yext product. In this hands-on role, you will become an expert in the Yext platform. As an integral part of the organization, you&rsquo;ll work directly with team members to learn and grow an exciting career at Yext! This role is fully on-site in our Hyderabad, India office.
 <br/>
 <br/>
 <strong>
  What You'll Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Become an expert in the Yext software (Knowledge Graph, Pages, etc.) and be responsible for platform configuration changes for our clients and partners
  </li>
  <li>
   Process inbound client requests, including but not limited to configuration, optimization, troubleshooting, and data management. Drive requests to completion
  </li>
  <li>
   Assist with day-to-day project management and delivery of services for clients throughout the engagement lifecycle, ensuring delivery meets customer requirements on time
  </li>
  <li>
   Apply excel to compare large data sets of Yext powered listing information against publisher scan results
  </li>
  <li>
   Analyze and import customer data, and provide quality assurance over the information and content loaded into the Yext Platform
  </li>
  <li>
   Discover and document unique client nuances
  </li>
  <li>
   Refer to and contribute to internal process documentation
  </li>
  <li>
   Contribute to internal resources and deliver important product feedback to leadership and relevant teams
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Have
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   BA/BS degree or similar college level education
  </li>
  <li>
   1-3 years of operations, customer support, or analyst experience
  </li>
  <li>
   Proficient in data analysis and manipulation with solid spreadsheet (Excel)
  </li>
  <li>
   Outstanding and effective interpersonal skills; along with proven ability to communicate sophisticated issues across departments and with external contacts
  </li>
  <li>
   Diligent, organized, process-driven
  </li>
  <li>
   Ability to work quickly and accurately in a fast-paced environment
  </li>
  <li>
   Autonomous worker with excellent time management skills
  </li>
  <li>
   Ability to thrive in a cross-functional team environment
  </li>
  <li>
   Interest in technology
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Perks And Benefits
  <br/>
  <br/>
 </strong>
 At Yext, we take pride in our diverse workforce and prioritize creating an engaged and connected working environment. Our ambitious mission is to transform the enterprise with AI search, and we know that to achieve that, we need a global team of innovators, visionary thought leaders, and enthusiastic collaborators passionate about making a meaningful impact in the world and contributing to an extraordinary culture.
 <br/>
 <br/>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 We believe that people do their best when they feel their best &mdash; and to feel their best, they must be well-informed, fuelled, and rested. To ensure our employees are at their best, we offer a wide range of benefits and perks, including:
 <br/>
 <br/>
 <ul>
  <li>
   Performance-Based Compensation: We offer an attractive bonus structure and stock options for eligible positions.
  </li>
  <li>
   Comprehensive Leave Package: Our leave package includes Paid Time Off (PTO), Parental Leave, Sick Leave, Casual Leave, Bereavement Leave, National Holidays, and Floating Holidays to ensure a healthy work-life balance.
  </li>
  <li>
   Health &amp; Wellness Offerings: We provide medical insurance with 7L coverage, including enhanced parental and outpatient department (OPD) coverage for you, your spouse, two dependent children, and two parents (as applicable and subject to eligibility requirements).
  </li>
  <li>
   Relocation Benefits: We offer relocation assistance and an allowance to eligible candidates to help ease your transition.
  </li>
  <li>
   World-Class Office &amp; Building Amenities: Our office has a top-notch infrastructure, including gaming rooms, a plush pantry, and breakout areas.
   <br/>
   <br/>
  </li>
 </ul>
 Yext is committed to building an inclusive and diverse culture where every person is seen, heard, and valued. We believe in equal employment opportunity and welcome employees and applicants of all races, colors, ethnicities, religions, creeds, national origins, ancestries, genetics, sexes, pregnancy or childbirth, sexual orientations, genders (including gender identity or nonbinary or nonconformity and/or status as a trans individual), ages, physical or mental disabilities, citizenships, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. It is Yext&rsquo;s policy to provide reasonable accommodations to people with disabilities as required by law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.
 <br/>
 <br/>
 <strong>
  Security Alert
  <br/>
  <br/>
 </strong>
 All legitimate Yext communications come from @yext.com email addresses. Messages from other domains (for example, @yext.team) are not authorized and are likely fraudulent. If you receive a message that seems suspicious, do not share personal information, click on links, or provide payment. Instead, please report the communication to security@yext.com.
 <br/>
 <br/>
</div>


Operations Analyst

Marsh & McLennan Companies, Inc.

<div><span style="font-size: 11px;"><b>About the Role:</b></span></div><div><span style="font-size: 11px;">As a Client Relationship Management Analyst, you will collaborate closely with various internal departments to ensure client needs are met efficiently and effectively. You will play a key role in analyzing client data, identifying opportunities for improvement, and supporting the delivery of outstanding client service.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Key Responsibilities:</b></span></div><div><span style="font-size: 11px;">Serve as the primary point of contact for the client relationship management team, promptly addressing inquiries and resolving issues to ensure a positive client experience.</span></div><div><span style="font-size: 11px;">Analyze client data and feedback to uncover trends, insights, and opportunities to enhance service delivery and client engagement.</span></div><div><span style="font-size: 11px;">Prepare and present regular reports on client satisfaction metrics, account performance, and relationship health to management and stakeholders.</span></div><div><span style="font-size: 11px;">Collaborate with cross-functional teams-including sales, marketing, and operations-to align client needs with company offerings and initiatives.</span></div><div><span style="font-size: 11px;">Identify and recommend process improvements to optimize client relationship management practices and increase operational efficiency.</span></div><div><span style="font-size: 11px;">Maintain accurate records of client interactions, feedback, and action items within the CRM system to ensure continuity and accountability.</span></div><div><span style="font-size: 11px;">Stay updated on industry trends, competitor activities, and best practices to contribute to strategic planning and innovation.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>What We're Looking For:</b></span></div><div><span style="font-size: 11px;">Bachelor's degree in Business Administration, Marketing, or a related field.</span></div><div><span style="font-size: 11px;">1-3 years of experience in client relationship management, customer service, or a similar analytical role.</span></div><div><span style="font-size: 11px;">Strong analytical and problem-solving skills with the ability to interpret data and make data-driven decisions.</span></div><div><span style="font-size: 11px;">Excellent verbal and written communication skills, with a focus on building relationships and influencing stakeholders.</span></div><div><span style="font-size: 11px;">Proficiency in Business Intelligence tools such as Power BI and Qlik Sense, along with Microsoft Office Suite (Excel, PowerPoint, Word).</span></div><div><span style="font-size: 11px;">Ability to work both independently and collaboratively in a fast-paced environment.</span></div><div><span style="font-size: 11px;">Strong organizational skills and meticulous attention to detail.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>What Sets You Apart:</b></span></div><div><span style="font-size: 11px;">A proactive mindset with a commitment to delivering high-quality work.</span></div><div><span style="font-size: 11px;">Exceptional interpersonal skills to collaborate effectively with team members and stakeholders.</span></div><div><span style="font-size: 11px;">A genuine passion for enhancing client experiences and contributing to the success of the client relationship management team.</span></div><div><br></div>

Client Relationship Management - Analyst (UAE Nationals Only)

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Cabin Services - Lead Planning Analyst
</div></div><div><div>Ref #
</div><div>227583
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Cabin Crew &amp; Cabin Services
</div></div><div><div><ul><li>Closing date: 05-Nov-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>A</b><b>bout the role</b></p><p>
As a Lead Planning Analyst under Cabin Services, you will be responsible for collaborating with business users, analyse business processes and requirements. You will be required to gather data and business intelligence from a variety of sources, develop data models and design powerful visualizations on MS Power BI to provide actionable insights for business improvement.</p><p>
You will also ensure that all requests regarding analysis and evaluation are put through an appropriate process flow that is well documented to drive departmental goals. You will be liable to authenticate extracted analytical data and all business propositions and suggestions prior to content being submitted to the Line Manager or stakeholder departments.</p><p>
You will be responsible for ensuring that all budget balances or financial and statistical data pertaining to the Cabin Services division are verified for authenticity prior to approving content using appropriate tools.</p><p>
As a senior member of the team, you will be providing supervisory support in defining business requirements, preparation of master plans or presentations and all other requirements pertaining to analysis and statistical reporting.</p><p><b>
Be part of an extraordinary story</b></p><p>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.</p><p>
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.</p><p>
Together, everything is possible</p><p><b>
</b></p></div></div></div></div></div><p></p><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About you</b></p><p></p><p>
A successful candidate will have-</p><ul><li><div>
Bachelor&rsquo;s Degree with minimum 4 years of job-related experience required or High School Qualification / Vocational Qualification /Diploma or Equivalent with minimum 5 years of job-related experience</div></li><li><div>
Degree in Business Analysis or Commerce will be an added benefit.</div></li><li><p>
Previous work experience in an analytical or statistical based company will be an added advantage.</p></li><li><p>
Proficiency in data preparation and automation tools such as Alteryx or similar platforms.</p></li><li><p>
Deep understanding of advanced analytics techniques, including Machine Learning (ML) and Artificial Intelligence (AI), with practical experience in applying predictive and prescriptive models to business problems.</p></li><li><p>
Exceptional visualization skills with expertise in Power BI to create impactful dashboards and reports.</p></li><li><p>
Ability to evaluate and authenticate required analysis and all other business propositions.</p></li><li><div>
Excellent command of English language &amp; Business communication including technical writing skills.</div></li><li><p>
Strong mentoring and coaching skills.</p></li></ul><p><b>
About Qatar Airways Group</b></p><p>
Our story started with four aircrafts. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before. So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.</p><p>
Qatar Airways was awarded Skytrax Airline of the Year an unprecedented 8 times - 2011, 2012, 2015, 2017, 2019, 2021, 2022,2024 and 2025.</p><p>
In 2024, Qatar Airways was awarded &lsquo;Airline of the Year&rsquo;, &lsquo;World&rsquo;s Best Business Class&rsquo;, &lsquo;World&rsquo;s Best Business Airline Lounge&rsquo; and &lsquo;Best Airline in the Middle East&rsquo;.</p><p>
Qatar Airways currently flies to nearly 170 destinations worldwide, connecting through its Doha hub, Hamad International Airport, the &lsquo;World&rsquo;s Best Airport&rsquo;, as voted by voted by Skytrax in 2021, 2022, and 2024. In 2024, Hamad International Airport also received the &lsquo;Best Airport in the Middle East&rsquo; accolade for 10 consecutive years, as well as &lsquo;World&rsquo;s Best Airport Shopping&rsquo; for the second year in a row.</p><p><b>
How to apply</b></p><p>
If you have what it takes to be part of our 5-star team, please take the first step and apply now by uploading your CV and completing the online application.</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=227583</div></div></div></div></div></div></div></div>

Cabin Services - Lead Planning Analyst

Accenture

<p><b>Skill required:</b> Business Reporting &amp; Governance - Reporting Analytics<br>
<b>Designation:</b> Service Management Analyst<br>
<b>Qualifications:</b>Any Graduation
<br>
<b>Years of Experience:</b>3 to 5 years
<br>
<b>About Accenture</b><br>
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
<br>
<b>What would you do?</b> The Business Reporting and Governance vertical helps to deploy and deliver robust tracking mechanism for SLA/KPI or any other operations on a day-to-day basis. The Governance team will be responsible for contractual compliance of various aspects of contract like Governance, Reporting, Incident Management, Change Management and Survey Management along with driving automation and analytics. Assessing, managing, using, improving, monitoring, maintaining, and protecting organizational information through a system of decision rights and accountabilities for information related processes, executed according to agreed-upon models which describe who can take what actions, with what information, when, under what circumstances and using what methods. Candidate who is good in excel and MIS reports are looked at for these skills Prepare management reports and analysis, both recurring and ad-hoc. It focuses on tracking business performance through trusted data and insights while actively managing employee behaviors.<br>
<b>What are we looking for?</b> Effective communication and organization skills with Polished, professional presence Experience in working on automation projects Demonstrate ability to achieve customer satisfaction through a managed service framework. Facilitation skills and Virtual teaming experience Adaptability to change. Effective collaboration skills and experience Adept in working across a heavily matrixed organization. Proficient in MS Office with advance knowledge in excel formulas. Ability to simplify and automate manual intensive processes using basic VBA, MS Access Expertise in creating reports, and exposure to using PowerBI
<br>
<b>Roles and Responsibilities:</b> Create and Publish Daily / Weekly / Monthly Reports on time with accuracy. Deliver ad hoc reports. Find trends in data to spot any anomaly / provide data insights to the stake holders. Automate reports to reduce manual efforts.</p>
<br>
Any Graduation

Service Management Analyst

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