client services analyst

ADIB - Abu Dhabi Islamic Bank

<div>
 
 
 
 Role: Client Service Analyst
 
 
 
 
 Location: Ras Al Khaimah
 
 
 
 
 ROLE PURPOSE:
 
 
 
 <ul>
 <li>
 Handle customer feedback and complaints received via voice channel &ndash; Call Centre (Inbound complaint campaign) through timely and controlled communication that results into a balanced, appropriate approach and enhanced customer experience.
 </li>
 </ul>
 
 
 
 RESPONSIBILITIES:
 
 
 
 <ul>
 <li>
 Handling customer&rsquo;s feedback and complaints received via voice channel &ndash; Call Centre (Inbound complaint campaign) in accordance to set and process and guidelines.
 </li>
 <li>
 Carry out outbound calls related to a follow up on client&rsquo;s complaint which were received via voice channel &ndash; Call Centre (Inbound complaint campaign).
 </li>
 <li>
 Provide customers with appropriate response basis their queries.
 </li>
 <li>
 Ensuring delivery of (First Call Resolution - FCR) as a key KPI as in when applicable.
 </li>
 <li>
 Timely Escalation of complex complaints to the Complaints Resolution Unit to ensure effective resolution.
 </li>
 <li>
 Maintains a courteous, respectful, helpful, and professional attitude with all customers always during the conversation in accordance with bank&rsquo;s service guidelines and standards.
 </li>
 <li>
 Highlight and escalate potential risk immediately, via the proper channels
 </li>
 <li>
 To participate in providing key input to ADIB management derived from customer&rsquo;s feedback to improve customer&rsquo;s experience and ultimately customers&rsquo; satisfaction.
 </li>
 </ul>
 
 
 
 HR &amp; People Team Management:
 
 
 
 <ul>
 <li>
 Adherence to shift schedule &amp; attendance.
 </li>
 <li>
 Avoid unplanned leaves/ absences since has a direct impact on process.
 </li>
 <li>
 Required to work on shifts.
 </li>
 <li>
 Required to do overtime when necessary.
 </li>
 <li>
 Strict adherence to bank&rsquo;s code of conduct and HR polices.
 </li>
 </ul>
 
 
 
 Quality:
 
 
 
 <ul>
 <li>
 Deliver high quality response/ resolution on customer&rsquo;s feedback and complaints.
 </li>
 <li>
 Participate in discussions and knowledge sharing within the team to help in enhancing the experience &amp; skills.
 </li>
 </ul>
 
 
 
 Department Goals:
 
 
 
 <ul>
 <li>
 Work towards ensuring that service standards and KPIs are met/ exceeded that ultimately result in improved customer&rsquo;s experience.
 </li>
 </ul>
 
 
 
 RESULTS REQUIRED:
 
 
 
 <ul>
 <li>
 Addressing customer&rsquo;s enquiries &amp; complaints within defined guidelines.
 </li>
 <li>
 Delivering &amp; exceeding the set KPI&rsquo;s inline the Department Goals.
 </li>
 <li>
 Eliminate feedback being converted to complaints due to poor quality
 </li>
 <li>
 Ensure Customer&rsquo;s Satisfaction and elimination of repeated complaints.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 </li>
 </ul>
 
 
 
 Specialist Skills / Technical Knowledge Required for this role:
 
 
 
 <ul>
 <li>
 Customer focused managing relation within the bank&rsquo;s rules, regulations, and interest.
 </li>
 <li>
 Experienced in problem solving and managing customer feedback, with background Contact Center. Customer Service, or complaints environment.
 </li>
 <li>
 High level of inter-personal and communications skills with good language command.
 </li>
 <li>
 Thorough and detailed understanding of the banks systems, policies, products, and procedures.
 </li>
 <li>
 High level of analytical skills to enable problem solving and addressing customers queries.
 </li>
 </ul>
 
 
 
 Previous experience required (if any)
 
 
 
 <ul>
 <li>
 0 to 2 years of experience working in Customer Experience/ Service.
 </li>
 <li>
 Knowledge of banking laws, policies, procedures, and practices.
 </li>
 <li>
 Banking experience in service delivery and customer experience.
 </li>
 <li>
 Excellent track record of achievement
 </li>
 </ul>
 
 
 
 This position is for UAE Nationals only.
 
 
 
 &nbsp;
 
 
</div>

Client Services Analyst

United States Citigroup

You're the brains behind our work.<div> You re ready to bring your knowledge from the classroom to the workplace, and Citi wants to help you get there. Whether it s honing your skills or building your network, we know that success comes with growth. Our full-time Services analyst program equips you with the tools, training, and hands-on experience you need to play a valuable role on your team and establish a long-term career here. At Citi, we value internal mobility career growth is not a question of if, but when. What is Services? Citi s Services organization plays a crucial role in supporting institutional clients through a wide range of innovative solutions, enabling them to navigate complex financial landscapes. Our business provides integrated cash management and trade finance solutions to help multinational corporations, financial institutions, and public sector organizations optimize liquidity, working capital, and streamline transactions globally. Our business also delivers custody, fund administration, collateral management, and performance analytics, helping asset managers, institutional investors, and financial institutions efficiently manage and safeguard assets. With our global reach, including presence in over 90 countries, cutting-edge technology, and client-first approach, we provide seamless solutions that drive business success in an evolving financial world. We provide you with the knowledge and skills you need to succeed. The Services Analyst Program is a 2.5-year rotational program designed to help you build a broad skill set and accelerate your career growth by gaining exposure to multiple areas within the Services business. The program begins in July and starts with an intensive training and orientation to give you a strong foundation in both the business and Citi's culture. You will then rotate across two different roles within Services based on your interests and the needs of the business, gaining meaningful experience through hands-on projects and exposure to senior leaders. Your time here will look something like this: <ul> <li> Conduct market research to assess industry trends and the impact of macroeconomic factors. </li> <li> Develop materials that support business development, product commercialization, and revenue growth. </li> <li> Assist with process optimization initiatives to enhance efficiency and mitigate risk. </li> <li> Analyze client data to identify opportunities and improve service offerings. </li> <li> Prepare reports and presentations for internal stakeholders and senior leadership. </li> <li> Participate in networking events, training sessions, and leadership discussions to strengthen your personal and professional development. </li> </ul> We want to hear from you if... <ul> <li> You are in your final year of university, graduating in Summer 2026. </li> <li> You have strong analytical and problem-solving skills. </li> <li> You are proficient in Microsoft Excel (e.g., data analysis, lookups, basic modeling) and have working knowledge of PowerPoint and Outlook. </li> <li> You have an interest in financial services and a drive to learn. </li> </ul> Who we think will be a great fit... We re looking for motivated individuals who are eager to start their careers at a global organization, tend to think strategically, have an innovative approach to business, and value diversity as much as we do. We know that anyone not just those with business degrees can have a knack for business, so we re open to all disciplines. We ll also be looking for: <ul> <li> Strong interpersonal and relationship-building skills. </li> <li> Excellent communication skills. </li> <li> A high level of accuracy, time management, and attention to detail. </li> <li> Solid organizational skills and ability to work autonomously self-starter. </li> <li> A high level of personal integrity, commitment to excellence, and a strong desire to learn. </li> <li> Resilience to thrive in a fast-paced, high-volume environment. </li> <li> A sense of urgency and the ability to execute quickly and efficiently.</li></ul></div>

Services - Full-Time Analyst

Kaizen Asset Management Services

<div><h3 class="jobSectionHeader">Job Summary:</h3>
The CRM &amp; Reporting Analyst at Kaizen Asset Management Services is responsible for managing and analyzing customer relationship management (CRM) data and generating reports that facilitate strategic decision-making. This role involves working closely with various teams to optimize CRM processes, analyze client interactions, and enhance client engagement through data-driven insights.<h3 class="jobSectionHeader">
Key Responsibilities:</h3><ul>
<li>Manage and maintain the CRM database, ensuring accuracy and completeness of client records.</li>
<li>Analyze CRM data to identify patterns, trends, and opportunities for enhancing client relationships.</li>
<li>Generate and present detailed reports on client engagement, sales activities, and overall CRM performance metrics.</li>
<li>Work collaboratively with sales and marketing teams to optimize CRM campaigns and track performance.</li>
<li>Develop and implement automated reporting tools and dashboards for real-time access to CRM data.</li>
<li>Train and support team members in effectively utilizing the CRM system and reporting tools.</li>
<li>Identify and implement best practices for data entry, management, and reporting processes to improve efficiency.</li>
<li>Collaborate with IT to troubleshoot and enhance CRM system functionalities as needed.</li>
<li>Ensure compliance with data privacy regulations and company policies regarding client information.</li>
<li>Support strategic initiatives by providing insights derived from CRM analyses to senior management.</li>
</ul>Requirements<ul>
<li>Bachelor's degree in Business Administration, Data Analytics, or a related field.</li>
<li>Proven experience in CRM management, data analysis, or reporting.</li>
<li>Strong proficiency in CRM software (e.g., Salesforce, HubSpot) and reporting tools (e.g., Tableau, Power BI).</li>
<li>Excellent analytical skills with a keen attention to detail.</li>
<li>Strong communication and presentation skills.</li>
<li>Ability to work collaboratively across teams and manage multiple projects simultaneously.</li>
<li>Experience with Excel, including advanced formulas and data manipulation.</li>
<li>Familiarity with data privacy regulations and best practices in client data management.</li>
<li>Prior experience in the property management or real estate industry is a plus.</li></ul></div>

CRM & Reporting Analyst

Burrell Behavioral Health

<div>Job Description:
Job Title: Claims Analyst I - Remote 
Location: Springfield, MO. 
Department: Client Financial Services 
Employment Type: Full-time 
Shift: Monday - Friday 8:00 A.M. - 5:00 P.M.
Job Summary:
The Claims Analyst I position is responsible for creating and maintaining queries and reports in reconciling and managing certain claim sets. Position requires intermediate technical skill, strong attention to detail, and ability to validate results. Able to complete projects and tasks from beginning to completion with minimal to moderate support. 
The Claims Analyst I position offers&hellip;<ul><li>
All-Inclusive Employee Benefits Package- A robust full-time employee benefits package encompassing health, dental, vision, retirement, disability, life insurance, wellness program, and more</li><li>
Telemedicine &ndash; 24/7 phone, web, or mobile app medical, behavioral health, &amp; dermatology visits</li><li>
Employee Assistance Program &ndash; 24/7 counseling services, legal assistance, &amp; financial consultation for you and your household at no cost</li><li>
Paid Time Off - 29 days per year including vacation &amp; holiday pay</li><li>
Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagement</li></ul>
Key Responsibilities:<ul><li>
Intermediate skill level with analytic tools and programming languages. Able to handle uncomplicated tasks and projects.</li><li>
Developing pre-defined reporting that is not complex and does not require significant development experience.</li><li>
Strong teamwork skills and attention to detail with the ability to complete tasks and projects effectively with moderate to minimal support.</li><li>
Strong understanding of data and analytics and the ability to turn both into useful information.</li><li>
Research, assess, and explore data for quality and accuracy.</li><li>
Prepare and maintain reports from single or multiple data sources as requested and based on business needs.</li><li>
Maintain deep knowledge of the organization&rsquo;s data and practice in order to give valuable recommendations, continuously sharpen skills, and have a positive impact on the organization&rsquo;s success.</li><li>
Analyze trends in data and communicate findings to leadership or stakeholders in a meaningful and relatable way.</li><li>
Commit to continuously improve data collection. Be sensitive to changing needs. Organize and prioritize based on current needs.</li><li>
Functions in accordance with Operational Guidelines and within his/her professional code of ethics.</li><li>
Participates in and contributes to the various staff development activities.</li><li>
Is sensitive and responsible to management needs, such as data collection, program evaluation, development of grant applications, maintenance of various contracts for services, etc.</li><li>
Participates in all required meetings.</li><li>
Regularly participates in evaluation of self and assigned staff according to Operational Guidelines.</li><li>
Performs other special functions as may, from time to time, be outlined and attached hereto.</li></ul>
Experience and/or Education Qualifications:<ul><li>
Bachelor's Degree or Equivalent</li><li>
Advanced Excel Skills</li><li>
1+ year applicable experience</li><li>
Beginning level SQL, Tableau, Crystal or similar business analytic program skills.</li></ul>
Knowledge, Skills, and Abilities:<ul><li>
Employee must possess excellent skills in communication and problem solving and possess the ability to follow direction and accept supervision.</li><li>
Possess advanced Excel skills including concatenation, VLookup, logic formulas, and pivot tables.</li><li>
Ability to identify patterns in large data sets and resolve outstanding claims.</li><li>
Moderate/minimal understanding of data and analytics and the ability to turn both into useful information.</li><li>
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.</li><li>
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.</li><li>
Ability to understand and carry out instructions furnished in written, oral or diagram form.</li><li>
Ability to address problems involving several concrete variables in standardized situations.</li><li>
This is a highly independent, fast-paced position working closely with all levels of the organization to gather requirements and provide status updates with all levels of the organization.</li></ul>
Position Perks &amp; Benefits:
Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
Employee benefits package: full-time employees receive health, dental, vision, retirement, life, &amp; more
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities/promoting from within
Welcoming, warm, supportive: a work culture &amp; environment that promotes your well-being, values you as human being, and encourages your health and happiness.
Brightli is on a Mission:
A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.
As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.
We are an Equal Employment Opportunity Employer.
Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.</div>

Claims Analyst I - Remote

<div> Discover your future at Citi </div> <div> <div> <div> <div> Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you ll have the opportunity to grow your career, give back to your community and make a real impact. You're the brains behind our work. You re ready to bring your knowledge from the classroom to the workplace, and Citi wants to help you get there. Whether it s honing your skills or building your network, we know that success comes with growth. Our full-time Services analyst program equips you with the tools, training, and hands-on experience you need to play a valuable role on your team and establish a long-term career here. At Citi, we value internal mobility career growth is not a question of if, but when. What is Services? Citi s Services organization plays a crucial role in supporting institutional clients through a wide range of innovative solutions, enabling them to navigate complex financial landscapes. Our business provides integrated cash management and trade finance solutions to help multinational corporations, financial institutions, and public sector organizations optimize liquidity, working capital, and streamline transactions globally. Our business also delivers custody, fund administration, collateral management, and performance analytics, helping asset managers, institutional investors, and financial institutions efficiently manage and safeguard assets. With our global reach, including presence in over 90 countries, cutting-edge technology, and client-first approach, we provide seamless solutions that drive business success in an evolving financial world. We provide you with the knowledge and skills you need to succeed. The Services Analyst Program is a 2.5-year rotational program designed to help you build a broad skill set and accelerate your career growth by gaining exposure to multiple areas within the Services business. The program begins in July and starts with an intensive training and orientation to give you a strong foundation in both the business and Citi's culture. You will then rotate across two different roles within Services based on your interests and the needs of the business, gaining meaningful experience through hands-on projects and exposure to senior leaders. Your time here will look something like this: <ul> <li> Conduct market research to assess industry trends and the impact of macroeconomic factors. </li> <li> Develop materials that support business development, product commercialization, and revenue growth. </li> <li> Assist with process optimization initiatives to enhance efficiency and mitigate risk. </li> <li> Analyze client data to identify opportunities and improve service offerings. </li> <li> Prepare reports and presentations for internal stakeholders and senior leadership. </li> <li> Participate in networking events, training sessions, and leadership discussions to strengthen your personal and professional development. </li> </ul> We want to hear from you if... <ul> <li> You are in your final year of university, graduating in Summer 2026. </li> <li> You have strong analytical and problem-solving skills. </li> <li> You are proficient in Microsoft Excel (e.g., data analysis, lookups, basic modeling) and have working knowledge of PowerPoint and Outlook. </li> <li> You have an interest in financial services and a drive to learn. </li> </ul> Who we think will be a great fit... We re looking for motivated individuals who are eager to start their careers at a global organization, tend to think strategically, have an innovative approach to business, and value diversity as much as we do. We know that anyone not just those with business degrees can have a knack for business, so we re open to all disciplines. We ll also be looking for: <ul> <li> Strong interpersonal and relationship-building skills. </li> <li> Excellent communication skills. </li> <li> A high level of accuracy, time management, and attention to detail. </li> <li> Solid organizational skills and ability to work autonomously self-starter. </li> <li> A high level of personal integrity, commitment to excellence, and a strong desire to learn. </li> <li> Resilience to thrive in a fast-paced, high-volume environment. </li> <li> A sense of urgency and the ability to execute quickly and efficiently. </li> </ul> Your future at Citi During the program, you will have access to mentorship, career development sessions, and networking opportunities with senior leaders and professionals across Citi. This experience is designed to provide you with a strong foundation to launch a long-term career within the firm. Launch your career with Citi and be part of shaping the future of financial services! </div> </div> </div> </div> ------------------------------------------------------ Job Family Group: Product Management and Development ------------------------------------------------------ Job Family: Market Segments and Services ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above.------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi s EEO Policy Statement and the Know Your Rights poster.

Services - Full-Time Analyst (UAE Nationals Only)

Pitney Bowes

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.
 
We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.
 
We actively look for prospects who: 
<ul>
<li>Are passionate about client success.</li>
<li>Enjoy collaborating with others.</li>
<li>Strive to exceed expectations.</li>
<li>Move boldly in the quest for superior and best in market solutions.</li>
</ul>
Job Description: 
Impact
 Pitney Bowes is seeking a Salesforce.com CRM Operations Analyst with strong operations, troubleshooting, and technical skills to help support, maintain, and enhance our Salesforce.com ecosystem.
 
As a CRM Operations Analyst, you will be part of our core CRM Operations team that supports and maintains critical enterprise applications across the Pitney Bowes Organization. You will be involved in ensuring the availability and performance of the application and integrations to other systems. You will have access to various monitoring and troubleshooting tools that you will use to investigate and resolve issues. You will also be responsible for doing root cause analysis and take necessary corrective actions to prevent reoccurrence of issues. As a CRM Support Analyst, you will be a person who brings fresh ideas, demonstrates a unique and informed viewpoint, and enjoys collaborating with a cross-functional team to develop real-world solutions and positive user experiences at every interaction.
 
The job
 
Provide support to Salesforce connected applications for Field Service and Support Management including Salesforce.com, ServiceMax, Certinia, and custom .Net applications that support the Field Service ecosystem
 
Provide support to external Pitney Bowes Vendors who connect to our systems via a CRM-to-CRM interface as needed to support their change management needs.
 
Improve reliability, quality, and operability of our Salesforce.com and Field Service ecosystems.
 
Run the production environment with highest availability by effective monitoring and taking a holistic view of system health
 
Use monitoring tools to identify issues proactively; investigate and help resolve before they impact end users
 
Resolve end user issues within service level agreements and maintain agreed upon satisfaction ratings
 
Identify support trends that might warrant system changes, communication or education
 
Participate in outage management activities including outage status communication, problem detection, resolution and root cause analysis
 
Document “tribal” knowledge and help create/maintain our knowledge base
 
Participate in system design consulting, platform management, and capacity planning.
 
Coordinate and collaborate with other IT teams as needed to maintain system stability
 
Provide On-Call Support and Issue Resolution
 
Develop solutions to resolve defects and position the platform for the future
 
Adopt the toolset and processes in place for support, delivery, and release activities; collaborate to identify and implement improvements
 
Comply with audit requirements
 
Must have: 
3+ years of exprience with ServiceMax
 
Salesforce.com Certified Administrator
 
Excellent communication and collaboration skills
 
Analytical mindset and problem-solving aptitude
 
Time management and planning skills
 
Good to have: 
ServiceMax Core Field Service Certified Administrator or equivalent experience.
 
Salesforce.com Certified Advanced Administrator
 
Salesforce.com development experience
 
Qualifications & Work Experience: 
Degree in Business Administration, Computer Engineering or similar work experience
 
3+ years in an analyst or Support role
 
3+ years experience with Salesforce.com
 
The Team
 Pitney Bowes (NYSE: PBI) is a global shipping and mailing company that provides technology, logistics, and financial services to more than 90 percent of the Fortune 500. Small business, retail, enterprise, and government clients around the world rely on Pitney Bowes to remove the complexity of sending mail and parcels. For additional information visit Pitney Bowes at www.pitneybowes.com .
 
We will: 
<ul>
<li>Provide the will: opportunity to grow and develop your career</li>
<li>Offer an inclusive environment that encourages diverse perspectives and ideas</li>
<li>Deliver challenging and unique opportunities to contribute to the success of a transforming organization</li>
<li>Offer comprehensive benefits globally ( P B Live Well )</li>
</ul>
Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace.
 
All interested individuals must apply online.

CRM Operations Analyst

CVS Health

<div>At CVS Health, we&rsquo;re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation&rsquo;s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues &ndash; caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
This is a full time remote position in Scottsdale, AZ. This position may require monthly onsite work days.
Position Summary
CVS Health is currently looking for a dynamic individual to join our team in a Senior Analyst role. This position will primarily work with internal rebate and legal teams gathering and redacting rebate manufacturer contracts. The Senior Analyst is responsible for coordinating, managing, tracking, reviewing, researching, and redacting rebate manufacturer contracts in support of Client Initiated Rebate Audits. In this position, the Senior Analyst will work closely with clients, various auditors, the client account team, legal, and many other internal departments to ensure the completion of requested audits with consistency and minimal disruption to the business. This position needs to be able to manage multiple projects at the same time with short turnaround times. This position will also be responsible for leading and executing a limited number rebate audits across all lines of business. The Senior Analyst will be responsible for the timely and satisfactory resolution of exceptions identified during the audit process, specifically related to rebates. Skills must include abilities to analytically identify, track and review large datasets.
As a Senior Analyst of Client Audit, you will be responsible for the following:<ul><li>
Work directly with rebate and legal teams</li><li>
Work directly with the Third Party auditors, the client, and all the internal business areas involved in the audit.</li><li>
Needs to be able to juggle all competing priorities</li><li>
Coordinate, manage, and track all manufacturer contracts</li><li>
Review and research questions related contracts</li><li>
Raise the appropriate items to senior leaders and doing so timely</li><li>
Documenting correspondence with internal partners and auditors</li><li>
Tracking all contracts to ensure that the rebates team is prepared to share contracts in support of all Client Initiated Rebate Audits by the onsite/virtual audit date</li><li>
Coordinate, manage, track the audits from start to closure</li><li>
Work with the team to resolve any alleged issues, working strategically and achieving results
</li></ul>The ideal candidate will possess the following:<ul><li>
Knowledge or background of pharmacy rebates</li><li>
Ability to actively seek new ways to grow and be challenged</li><li>
Critical thinking</li><li>
Easily adapting to change</li><li>
Excellent verbal and written communications skills</li><li>
Strong Project Management skills that include the ability to adapt and deal effectively in dynamic, possibly unpredictable, environments while efficiently managing multiple projects from initiation through to completion</li><li>
Ability to interact effectively with internal partners</li><li>
Strong ability to maintain attention to detail and organizational skills</li></ul> 
Required Qualifications<ul><li>
Must be located in Arizona.</li><li>
1+ years of prior relevant experience in project management</li><li>
6+ months of prior relevant experience in audit.</li></ul> 
Preferred Qualifications<ul><li>
Past project management experience is desired.</li><li>
Experience reviewing/redacting contracts.</li><li>
High proficiency in Adobe Acrobat</li><li>
Proficiency in Microsoft Word, Excel, PowerPoint, Salesforce</li></ul> 
Education<ul><li>
Bachelor's degree or equivalent experience.</li></ul>
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$46,988.00 - $102,000.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits &ndash; investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul><li>
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li><li>
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li><li>
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li></ul>
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 12/06/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</div>

Senior Analyst - Client Audit, Rebates (Contracts)

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