client services associate

GLG Srl

<div>This role is based at our Mumbai office at BKC. Candidates from Mumbai may apply. The role follows a hybrid model of working (3 days work from office and 2 days work from home)

Job Summary:

Overview of the Role: Client Solutions

GLG is the world's leading B2B platform connecting professionals with expertise. We connect thousands of clients to the largest global network of subject-matter experts across every sector. We bring the power of insight to every great professional decision.

GLG is seeking Associates who are excited to learn and excel at best-in-class client service in a strong performance-driven, merit-based, and team-oriented environment.

Associates are the engine driving GLG's Insight Network &ndash; the world's largest and most varied source of first-hand expertise. The Associate role involves fast-paced communication, working directly as thought partners with leading professionals across industries for client deliverables.

Associates should have a natural curiosity, strong critical thinking skills, and a competitive spirit to win for clients. Armed with those qualities, you'll go through our robust onboarding and training programs so that you can grow and hone the skills needed to succeed in your role. Over time, basis consistent performance, you will be owning the project lifecycle, speaking frequently with leading clients and experts &ndash; all while receiving continued coaching and mentoring from your team to help you develop top-tier project management and communication skills.

Key Associate Responsibilities Include (but are not limited to):
<ul>
<li>Recruiting new experts to join GLG's insight network through targeted lead generation and timely outreach by phone, email, and other methods.</li>
<li>Scheduling and confirming critical calls and meetings between GLG's clients and Network Members, including scheduling all calls with your new recruits.</li>
<li>Collaborating closely with client-facing team members to expand projects and rescope of recruiting populations to drive successful client outcomes.</li>
<li>Building your understanding of client strategies, various industry sectors, and value chains to identify and vet the best experts for client projects.</li>
<li>Learning and upholding our compliance policies and procedures to protect the integrity of client engagements.</li>
<li>Proactively engaging with GLG's Network Members to understand their expertise and gauge their fitment for client projects.</li>
</ul>
As an Associate, You Will Learn To:
<ul>
<li>Excel in a phone based and highly challenging environment that demands attention to detail and prioritization of various workflows and execution on multiple projects at the same time.</li>
<li>Recruit and vet new relevant experts to the GLG Network, building your lead generation, outreach, screening and pitching skills.</li>
<li>Develop strong, transferable business skills, including communication, time management, negotiating, problem solving, project management, research and the ability to achieve monthly/quarterly targets.</li>
<li>Collaborate with colleagues on and across both regional and global teams to contribute to revenue and broader commercial success.</li>
<li>Mentor future GLG Associates as you become tenured and proficient in your role.</li>
</ul>
Ideal Candidates Have:
<ul>
<li>Bachelor's degree or higher (required)</li>
<li>6 months to 2 years of work experience in recruitment, internet/market research, outreach, partnership, client-facing, sales, or account management roles</li>
<li>Excellent communication skills and fluency in written English</li>
<li>Confident and strong communication (oral and written), interpersonal &amp; problem-solving skills and motivation to work on the phone daily with Network Members and potential recruits.</li>
<li>Eagerness to learn about new topics, industries, and companies.</li>
<li>Desire to work in a fast-paced, collaborative, team environment where we strive to provide an excellent experience for experts and clients.</li>
<li>Hustle and tenacity to work responsibly and manage multiple, simultaneous tasks and prioritize effectively, given that client priorities shift quickly at GLG.</li>
<li>High motivation to exceed personal weekly, monthly, and quarterly commercial targets.</li>
<li>Willingness to work flexible and extended hours (including evenings and some holidays) based on client needs and expectations
</li><li>Demonstrate the ability and initiative to handle increasing responsibility over time</li>
</ul><div>
About GLG / Gerson Lehrman Group

GLG is the world's insight network. Our clients rely on GLG's global team to connect with powerful insight across fields from our network of approximately 1 million experts (and the hundreds of new experts we recruit every day).

We serve thousands of the world's best businesses, from Fortune 500 corporations to leading technology companies to professional services firms and financial institutions. We connect our clients to the world's largest and most varied source of first-hand expertise, including executives, scientists, academics, former public-sector leaders, and the foremost subject matter specialists.

GLG's industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards. Our compliance standards are a major competitive differentiator and key component of the company's culture.

To learn more, visit www.GLGinsights.com.

Gerson Lehrman Group, Inc. (&quot;GLG&quot;) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.</div></div>

Associate, Client Solutions

Shiro Estate

<div>
 
 
 About Shiro Estate
 
 
 
 Shiro Estate is a leading real estate agency based in Dubai, committed to redefining the property experience through professionalism, innovation, and a client-first approach. As we continue to expand, we are seeking a skilled and motivated Full Stack Developer to join our team and drive the development of cutting-edge real estate technology platforms that enhance user experience, scalability, and performance.
 
 
 
 
 
 
 Position Summary
 
 
 
 The Client Relations Associate is responsible for initiating and maintaining communication with potential and existing clients to generate interest in Shiro Estate&rsquo;s real estate offerings. This role involves making outbound calls, handling inquiries, scheduling site visits, and supporting the sales team by nurturing leads and ensuring a high level of client satisfaction. The goal is to build strong client relationships, drive engagement, and contribute to the overall sales pipeline and business growth.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Lead Generation &amp; Management
 
 
 <ul>
 <li>
 
 Make outbound calls to potential clients from a provided database and respond promptly to inbound inquiries.
 
 </li>
 <li>
 
 Qualify leads based on client requirements, budget, property interests, and readiness to buy.
 
 </li>
 <li>
 
 Maintain accurate records of calls, client information, and lead status in the CRM system.
 
 </li>
 </ul>
 
 
 
 
 
 Appointment Scheduling
 
 
 <ul>
 <li>
 
 Schedule property viewings and meetings for the sales team.
 
 </li>
 <li>
 
 Coordinate with the sales team to ensure smooth appointment handling.
 
 </li>
 <li>
 
 Provide information about properties, holiday homes, rental options, and management services.
 
 </li>
 </ul>
 
 
 
 
 
 Relationship Building
 
 
 <ul>
 <li>
 
 Build rapport and maintain regular follow-ups with potential and existing clients.
 
 </li>
 <li>
 
 Address client queries and concerns professionally to enhance satisfaction.
 
 </li>
 <li>
 
 Promotes company services, campaigns, and offers in alignment with marketing initiatives.
 
 </li>
 </ul>
 
 
 
 
 
 Coordination &amp; Support
 
 
 <ul>
 <li>
 
 Collaborate with sales and marketing teams to align on client needs and priorities.
 
 </li>
 <li>
 
 Share relevant client feedback to help improve service and offerings.
 
 </li>
 </ul>
 
 
 
 
 
 Performance &amp; Target Achievement
 
 
 <ul>
 <li>
 
 Prepare daily, weekly, and monthly reports on lead generation, appointments scheduled, and client interactions.
 
 </li>
 <li>
 
 Achieve assigned targets and contribute to the overall sales goals of the team.
 
 </li>
 </ul>
 
 
 
 
 
 Requirements &amp; Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, Communications, or a related field (preferred); diploma/certification in customer service, sales, or real estate is a plus
 </li>
 <li>
 1&ndash;3 years of experience in tele-calling, client servicing, or customer support; real estate industry experience is an advantage
 </li>
 <li>
 Familiarity with CRM software, call tracking systems, and basic knowledge of real estate markets and sales cycles
 </li>
 <li>
 Excellent verbal and written communication skills in English (Arabic is a plus)
 </li>
 <li>
 Strong interpersonal, organizational, and time management skills
 </li>
 <li>
 Confident, persuasive, and customer-focused with the ability to handle multiple calls and follow-ups
 </li>
 <li>
 Proficient in MS Office and basic data entry tools
 </li>
 <li>
 Proactive attitude; capable of working independently and in a team environment
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Competitive salary and benefits.
 </li>
 <li>
 Collaborative, dynamic team environment.
 </li>
 <li>
 Exciting work on innovative real estate tech platforms.
 </li>
 <li>
 Opportunities for professional growth and skill development.
 </li>
 </ul>
 
 
 
 
 
 Ready to join a company that's redefining real estate? Apply now and be part of Shiro&rsquo;s Estate pioneering journey!
 
 
 
 
</div>

Client Relations Associate (Arabic Speaker)

Atheneum

<div>
 
 Atheneum is a leading global insights platform servicing various clients including distinguished strategy consulting firms, renowned investment houses and well known global corporations. Our mission is to provide faster insights to empower our clients&rsquo; decision making. Through our AI capabilities we accelerate the decision-making of our clients by connecting them to the world's top professionals and industry leaders.
 
 
 
 
 
 Atheneum is growing rapidly, with 500+ professionals in 11 offices across the US, South America, APAC and EMEA.
 
 
 
 
 
 
 
 
 As an Associate, Strategic Proposals for the Life Sciences team, you will focus on evaluating client project requests, confirming feasibility, estimating costs, and crafting persuasive proposals to win bids. This role requires strong analytical skills, commercial acumen, and the ability to communicate effectively with clients and internal teams. You will work closely with the client services team and report to a direct manager, likely based in the U.S., Berlin, or London.
 
 
 
 
 
 Your Responsibilities Will Include:
 
 <ul>
 <li>
 Project Feasibility Assessment: Evaluate client project requests within the Life Sciences space by leveraging Atheneum&rsquo;s extensive network of over 500,000 experts, adjusting expert types to fit project needs, and conducting desk research using secondary data sources and subscribed databases.
 </li>
 <li>
 Cost Estimation: Analyze project requirements to determine accurate cost estimates for proposals.
 </li>
 <li>
 Proposal Development: Write compelling proposals, defend them to clients, and iterate to secure project wins (targeting 1-2 wins per cycle).
 </li>
 <li>
 Client Communication: Engage with clients through written communication to clarify needs, present proposals, and follow up on submissions.
 </li>
 <li>
 Pre-Vetting and Follow-Up: Conduct pre-vetting of project requirements and ensure thorough follow-up to maintain client satisfaction.
 </li>
 <li>
 Platform Utilization: Use internal platforms to manage project bids, proposals, and client interactions.
 </li>
 <li>
 Time Management: Dedicate 60-70% of your time to proposal development, balancing multiple projects.
 </li>
 <li>
 Collaboration: Work closely with the client services team and other stakeholders to align on project goals and deliverables.
 </li>
 </ul>
 
 
 
 
 Profiles We Are Seeking
 
 
 We are looking for proactive, detail-oriented, and communicative individuals eager to grow in a dynamic, client-facing role. While candidates from diverse backgrounds are welcome, a Life Sciences background (e.g., Biotech, Pharma, or Biology) is highly advantageous. Some commercial experience or client-facing exposure is preferred but not mandatory, as we provide dedicated training on proposal writing, value propositions, and industry knowledge.
 
 
 
 
 
 Ideal Candidate Profile:
 
 <ul>
 <li>
 Experience: 1-2 years of relevant experience (flexible) in a client-facing, commercial, or analytical role. A Biology/Life Sciences major with client service exposure is a plus.
 </li>
 <li>
 Skills: Strong written communication skills for proposal writing, analytical thinking for feasibility and cost assessments, and the ability to persuade and negotiate with clients.
 </li>
 <li>
 Background: Open to various academic backgrounds, but Life Sciences expertise is preferred. Basic commercial experience is helpful.
 </li>
 <li>
 Adaptability: Comfortable working in a fast-evolving environment, managing multiple priorities, and collaborating across teams.
 </li>
 <li>
 Language: Fluent English (written and verbal) is required for professional client communication.
 </li>
 </ul>
 
 
</div>

Associate, Strategic Proposals

Accenture

Skill required: Employee Services - Workday Talent Management 
Designation: HR Service Delivery New Associate 
Qualifications:Any Graduation
 
Years of Experience:0 to 1 years
 
Language - Ability:English(Domestic) - Expert
 
About Accenture 
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
 
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Employee Services - More into query/case management Design, develop, implement and manage business solutions within Workday s HCM Tracking Library focusing on the talent and performance management data and aspects of an organization. 
What are we looking for? &bull;Ability to work well in a team &bull;Adaptable and flexible &bull;Agility for quick learning &bull;Ability to establish strong client relationship &bull;Written and verbal communication &bull;OK with USA shift (Night Shift)
 
Roles and Responsibilities: &bull;In this role you are required to solve routine problems, largely through precedent and referral to general guidelines &bull; Your primary interaction is within your own team and your direct supervisor &bull; In this role you will be given detailed instructions on all tasks &bull; The decisions that you make impact your own work and are closely supervised &bull; You will be an individual contributor as a part of a team with a predetermined, narrow scope of work &bull; Please note that this role may require you to work in rotational shifts
 
Any Graduation

HR Service Delivery New Associate

Raymond James

<div>Job Description Summary
Job Description
<h2 class="jobSectionHeader">Job Summary
</h2>Celebrating more than 60 years of rich history and recognition for service and excellence in the Financial Services industry, Raymond James is seeking a dynamic Client Service Associate who is a motivated, detail oriented and creative problem solver to join our growing team. This essential role helps to provide high quality/high touch critical administrative support to Financial Advisors, their prospective and existing clients and other branch staff team members. The ideal candidate will have effective communication skills across multiple platforms (phone, email, in-person, virtual), as well as the ability to organize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced, task-oriented work environment. Come grow with us and see where a career at Raymond James could take you!
<h2 class="jobSectionHeader">Essential Duties and Responsibilities
</h2><ul><li>Services a high volume of daily interactions, including basic inquiries and scheduling of meetings, with prospective and existing clients on the phone, in-person, virtually and through mailings.
</li></ul><ul><li>Works both independently and within a dynamic team environment to provide crucial support to the financial advisors and branch office.
</li></ul><ul><li>With a high level of organization and accuracy, processes client financial transactions and financial advisor and branch office expenses and expense reports.
</li></ul><ul><li>Opens new client accounts and researches client and security information using internal databases and other technologies.
</li></ul><ul><li>For proper maintenance and to meet firm and industry requirements, ensures client paperwork and documentation is accurate and correct prior to submission and processing. Follows up to ensure accurate completion.
</li></ul><ul><li>Prepares letters, forms and reports to assist with servicing existing clients and prospecting for new clients.
</li></ul><ul><li>Prepares various business summary reports and client-specific reporting as needed for review by the financial advisor.
</li></ul><ul><li>Creates and maintains records and files utilizing Client Relationship Management (CRM) software.
</li></ul><ul><li>Assists Financial Advisors with marketing efforts including seminars and other client-facing events.
</li></ul><ul><li>May enter orders at the direction of the Financial Advisor.
</li></ul><ul><li>Actively engages in available training/cross-training and educational and/or professional development opportunities to remain current on firm and industry policies and procedures.
</li></ul><ul><li>Performs other duties and responsibilities as assigned.
</li></ul>Knowledge of
<ul><li>Company&rsquo;s working structure, policies, mission, and strategies.
</li></ul><ul><li>General office practices, procedures, and methods.
</li></ul><ul><li>Investment concepts, practices and procedures used in the securities industry.
</li></ul><ul><li>Financial markets, products and industry regulations.
</li></ul>Skill in
<ul><li>Client Relationship Management (CRM) software, or similar contact management software.
</li></ul><ul><li>Excel, including developing spreadsheets as needed and for ongoing reporting.
</li></ul><ul><li>Effective communication across multiple client interactive platforms (in-person, virtual, phone and mail)
</li></ul>Ability to
<ul><li>Operate standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.
</li></ul><ul><li>Analyze and research account information.
</li></ul><ul><li>Organize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced, task-oriented work environment.
</li></ul><ul><li>Identify time sensitive items and assess competing priorities.
</li></ul><ul><li>Take initiative and proactively follow up on submitted items to ensure completion; resolve errors, questions or concerns.
</li></ul><ul><li>Handle stressful situations and provide a high level of customer service in a calm and professional manner.
</li></ul><ul><li>Analyze problems and establish solutions in a fast paced environment.
</li></ul><ul><li>Use mathematics sufficient to process account and transaction information.
</li></ul><ul><li>Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels, in person and virtually.
</li></ul><ul><li>Work both independently and as part of a cohesive team.
</li></ul><ul><li>Provide a high level of customer service.
</li></ul>Education/Previous Experience
<ul><li>High School Diploma or equivalent and one (1) or more years securities industry or related work experience preferred, or an equivalent combination of experience, education, and/or training as approved by Human Resources.
</li></ul>Education
High School (HS) (Required)
Work Experience
General Experience - 0 to 3 months
Certifications
Travel
Less than 25%
Workstyle
Resident
<div>At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
 
 
We expect our associates at all levels to:
 
<ul><li>Grow professionally and inspire others to do the same
</li><li>Work with and through others to achieve desired outcomes
</li><li>Make prompt, pragmatic choices and act with the client in mind
</li><li>Take ownership and hold themselves and others accountable for delivering results that matter
</li><li>Contribute to the continuous evolution of the firm
</li></ul></div>At Raymond James &ndash; as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.
#LI-AS1</div>

Client Service Associate (Part-Time)- Inverness, FL

The Home Depot

<div>Position Purpose:
The Contact Center Associate works as part of a team in Home Depot's HR Service Center which provides quality customer service to Home Depot associates and managers through inbound or outbound calls, faxes or emails. Calls are related to pay and HR issues and ensuring the caller's needs are met in a timely manner.<div>
The contact center associate: 
<ul><li>Handles incoming calls, identifies and documents issues, processes the necessary transaction or escalates the issue to Tier II for further research and resolution</li><li>Supports organization changes through high volume transactional support as needed</li><li>Processes transaction requests received via call, mail, fax or email</li><li>Provides exceptional customer service</li></ul></div> 
Key Responsibilities:<ul><li>
90% Handling inbound calls, identifying transaction processing needs, processing transactions and escalating issues as required.</li><li>
10% Special projects as assigned</li></ul> 
Direct Manager/Direct Reports:<ul><li>
Reports to Contact Center Supervisor</li><li>
No direct responsibility for supervising others.</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li>
Associate Degree, some college education or HR experience in a shared services environment</li><li>
Case Management application experience</li><li>
Interested in sharing knowledge</li><li>
Excellent interpersonal skills</li><li>
Patience, teamwork, self-motivated, upbeat and a great attitude; desire to always create a positive outcome; confident.</li><li>
Adaptable and flexible</li><li>
History of punctuality and good attendance.</li><li>
Ability to use probing questions to get to the root of a problem</li><li>
Excellent interpersonal skills</li><li>
Bilingual Spanish is a plus but not required</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
1</li></ul> 
Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul> 
Preferred Leadership Experience:<ul><li>
None</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Basic computer and phone knowledge (including experience with DOS applications)</li><li>
Exceptional customer service and phone skills and proven ability to perform in an unpredictable, fast-paced environment.</li><li>
Ability to navigate through multiple computer applications simultaneously during a call</li><li>
Careful attention to detail</li><li>
Exhibits ownership and empowerment</li><li>
Good written and verbal communication skills</li><li>
Strong typing skills</li></ul></div>

HR Services Contact Center Associate - Remote

HumLog

<div>
 Drive Client Acquisition Through Inbound/Outbound Sales Excellence
 
 
 
 Location:
 
 UAE
 
 
 
 Salary:
 
 AED 5,000 - 12,000 per month (based on experience)
 
 
 
 Additional Benefits:
 
 Monthly incentives based on revenue generated from sales, work visa, insurance, vacation salary, air ticket
 
 
 
 Role Overview
 
 
 
 We are looking for a motivated and customer-focused individual to join as an Associate - Client Relations. You will handle inbound sales inquiries, provide excellent customer service, and convert leads into sales opportunities. The ideal candidate has strong communication skills, a passion for sales, and can thrive in a fast-paced environment.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Respond to inbound sales inquiries via phone, email, and live chat
 </li>
 <li>
 Build rapport with potential customers, understand their needs, and provide solutions
 </li>
 <li>
 Guide customers through the sales process, including product demonstrations and answering questions
 </li>
 <li>
 Convert leads into sales by effectively communicating product benefits and closing opportunities
 </li>
 <li>
 Meet or exceed sales targets and KPIs set by the Manager
 </li>
 <li>
 Follow up with prospective customers to nurture relationships and create additional sales opportunities
 </li>
 <li>
 Educate customers on product features, benefits, and value propositions
 </li>
 <li>
 Keep detailed records of customer interactions using CRM software
 </li>
 <li>
 Generate reports on sales activities, conversion rates, and customer feedback
 </li>
 <li>
 Collaborate with Sales, Marketing, and other teams to optimize customer experience
 </li>
 <li>
 Provide feedback from customer interactions to improve products and sales strategies
 
 
 </li>
 </ul>
 
 Who You Are
 
 
 
 <ul>
 <li>
 Minimum 2 years of experience in inbound sales, customer service, or a related field
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Strong negotiation and closing skills with a record of achieving sales targets
 </li>
 <li>
 Ability to listen attentively, identify customer needs, and offer solutions
 </li>
 <li>
 Proficiency in CRM software and sales tools preferred
 </li>
 <li>
 High School Diploma required; Bachelor&rsquo;s Degree in Business Administration or related field is a plus
 </li>
 </ul>
</div>

Associates - Client Relationships

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