client services coordinator

Ohio Equities

<div><p><b>About Our Company</b></p><p>
NAI Ohio Equities is Central Ohio&rsquo;s most trusted commercial real estate partner. Over more than 50 years, we&rsquo;ve earned a reputation for delivering specialized expertise and service to our client partners&mdash;driving results while building lasting relationships. Our brokerage and property management teams bring diverse experience across assets and industries, working in lockstep to deliver strategic, integrated solutions.</p><p>
As a people-first organization, we focus on creating opportunities for professional growth and developing tomorrow&rsquo;s talent, today. We value teamwork and collaboration and foster a culture that supports long-term careers and continuous development.</p><p><b>
About the Role</b><br>
 As a Client Services Coordinator, you will play a key role in supporting our commercial real estate professionals and their clients. You're at the forefront of the action, delivering exceptional support to up to five assigned agents. From project management to marketing support, you're the go-to guru for all things Commercial real estate. You have a passion for proposal creation and presentation. You're ready to tackle any client-facing challenge, or transaction management task that comes your way. This role blends organization, attention to detail, and client service, helping our agents deliver an exceptional experience to their clients from start to finish.</p><p><b>
Marketing:</b></p><ul><li>
Utilizing templates to create and format proposals, presentations, broker opinion of values, analysis spreadsheets and correspondence using MS Word, Excel and/or InDesign.</li><li>
Create and maintain marketing materials for property listings (flyers/brochures, investment offering memorandums, custom aerial mapping) and ensure properties are up to date in all listing databases.</li><li>
Ordering of professional photography, property signage, and other marketing materials.</li><li>
Format and distribute email marketing, direct mailers, and property announcements.</li><li>
Support agents in creating, writing, and posting social media content, newsletters, blogs, maintaining individual and/or team websites as well as coordinating events.</li><li>
Ensure consistency with brand standards across all marketing deliverables.</li></ul><p><b>
Business Operations:</b></p><ul><li>
Process lease and sale paperwork, collect all pertinent documentation, and maintain client/property files.</li><li>
Manage multiple projects simultaneously.</li><li>
Work with agents on transaction procedures including timelines, commission vouchers and invoices, vendor communication, and pipeline maintenance.</li><li>
Support agents through market research, business development, preparing/updating reports and surveys, and database/CRM management</li></ul><p><b>
Administrative:</b></p><ul><li>
General duties such as scheduling meetings, printing, binding tour books, conference room set up, and maintaining agent calendars.</li></ul><p><b>
Collaboration &amp; Teamwork:</b></p><ul><li>
Partner with the Senior Marketing Coordinator to manage workflow and prioritize projects.</li><li>
Work closely with the Marketing Team to ensure materials align with company strategy and messaging.</li><li>
Collaborate with team members to improve processes, templates, and overall client service delivery.</li><li>
Covering receptionist duties from time to time.</li></ul><p><b>
Qualifications</b></p><ul><li>
1&ndash;3 years of experience in marketing, client services, or administrative support (experience in the real estate industry is preferred but not required)</li><li>
Strong organizational and time management skills with high attention to detail.</li><li>
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).</li><li>
Proficient in Adobe InDesign, Photoshop, and Illustrator (willingness to learn additional skills required).</li><li>
Familiar with large language models (LLM) best practices for ChatGPT, Copilot, etc.</li><li>
Knowledge of Mailchimp/Constant Contact and Social Media platforms</li><li>
Excellent written and verbal communication skills.</li><li>
Ability to balance multiple projects in a fast-paced, team-oriented environment.</li><li>
Bachelor&rsquo;s degree in marketing, communications, business, or related field preferred.</li><li>
Willingness to become a notary and licensed real estate agent in the State of Ohio</li></ul></div><p></p>

Client Services Coordinator

Community Medical Services

<div>Description:
<p>
Community Medical Services (CMS) is seeking a Client Services Coordinator to be the welcoming face of our clinic. Under the supervision of the Clinic Manager, you will greet clients and visitors with professionalism, compassion, and a trauma-informed approach. You&rsquo;ll play a key role in coordinating client care, including scheduling appointments, assisting with walk-in intakes, and addressing client concerns.</p><p>
As part of our mission to help individuals recover from substance use disorders, you&rsquo;ll thrive in a supportive, engaging, and fulfilling work environment where your contributions are valued.</p><p>
Along the way, we&rsquo;ll invest in your well-being through a benefits package for full-time employees that includes:</p><ul><li>
Subsidized medical, dental, and vision insurance</li><li>
Health savings account</li><li>
Short and long-term disability insurance</li><li>
Life insurance</li><li>
Paid sick, vacation, and holiday time</li><li>
401K retirement plan with match</li><li>
Tuition and Continuing Medical Education reimbursement up to 100%</li><li>
Employee assistance program to support your mental health and wellness</li><li>
Ongoing professional development</li></ul><p><b>
We&rsquo;re looking for someone who:</b></p><ul><li>
Enjoys a consistent schedule.</li><li>
Is excited to work in an outpatient setting, much like a doctor&rsquo;s office.
</li><li>Remains friendly, helpful, and courteous when interacting with clients, including those who are chemically dependent.</li></ul><p><b>
Responsibilities:</b></p><ul><li>
Greets and attends to clients in person and over the phone</li><li>
Answers all phone calls in a professional and courteous manner</li><li>
Manages the patient flow of a high volume of clients in a fast-paced environment</li><li>
May place outbound calls to schedule follow-up appointments, or to engage clients in treatment</li><li>
Creates new client profiles and enters demographic information in electronic health record</li><li>
Schedules appointments using electronic scheduling system</li><li>
Completes accurate documentation of client visits in their electronic health record</li><li>
Maintains a welcoming lobby and reception area by ensuring areas remain clean and organized.</li><li>
Coordinates intakes on a walk-in basis, including assisting clients with completion of required documentation and scheduling with an available provider and counselor to complete intake process Verifies insurance eligibility through various insurance portals, setting up billing episodes in electronic health record</li><li>
Establishes client payment plans and financial contracts, collects and posts payments</li><li>
Ensures confidentiality of all client and employee information</li><li>
Assists in the de-escalation of clients using a trauma-informed approach</li><li>
Triages client issues to secure most appropriate solution Introduces clients to the</li><li>
Recovery Connect engagement app and help them navigate it as needed</li><li>
Completes end of day tasks, including reconciling deposit and payment records</li><li>
Verifies cash in cash box at the beginning of shift and reconciles cash count at the end of the day</li><li>
Uses appropriate incident reporting procedures when documenting unsafe or problematic incidents involving clients, clients and/or staff</li><li>
Participates in in-service/education regarding</li><li>
Quality Improvement or required job-focused education</li><li>
Helps maintain inventory and assist in ordering clinic supplies</li><li>
Performs general office duties, such as document preparation, scanning, faxing</li></ul>
Requirements:
<ul><li>High School Diploma/GED</li><li>
1+ years of experience in customer service is required</li><li>
1+ years of front desk experience, preferably at hospital front desk or multi-physician practice is required</li><li>
Hospital front desk or multi-physician front desk experience preferred</li><li>
For employees in the following states (TX/OH/MN/IN/WI):</li><li>
Motor Vehicle Valid state-issued driver&rsquo;s license and MVR clearance is required; a 39-month MVR is required for any applicant at the time of the interview</li></ul><p><b>
Skills:</b></p><ul><li>
Ability to communicate clearly and effectively between all organizational levels and with outside providers</li><li>
Basic computer knowledge, including ability to navigate in electronic health records</li><li>
Culturally competent and sensitive to client and employee needs</li><li>
Demonstrated ability in medication administration accuracy and ability to maintain accurate client records</li><li>
Excellent organizational skills, accuracy, and attention to detail</li><li>
Problem solving, conflict resolution, time management, and strong customer service skills</li><li>
Strong team player comfortable working in a fast-paced setting</li><li>
Ability to maintain confidentiality to ensure compliance with HIPAA and 42 CFR</li><li>
Flexible with the ability to work in a continuously changing environment</li><li>
Ability to work flexible hours including nights, weekends, and holidays</li><li>
Employees will be required to travel to the bank for cash deposits and must pass an MVR check for employment in the following states: (TX/OH/MN/IN/WI)</li></ul><p><b>
Tools and Equipment:</b></p><ul><li>
Frequent use of a telephone, computer, printer, fax machine and copier</li><li>
Frequent use of the internet and various web browser software, and Microsoft Office products, including Outlook, Word, Excel, and PowerPoint</li><li>
Frequent use of electronic health record</li></ul><p><b>
Physical Working Conditions and Office Setting Description:</b></p><ul><li>
Prolonged sitting, standing, frequent bending, stooping, or stretching associated with an office environment</li><li>
Frequent and prolonged typing and operation of computer, keyboard, and telephones</li><li>
Some lifting may be required: Employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds</li></ul><p>
#CLSTF</p><p><b>
About Community Medical Services</b></p><p>
Community Medical Services (CMS) is a CARF-accredited addiction treatment program providing services in the form of outpatient medication-assisted treatment and one-on-one and group counseling to those seeking help with their opioid use disorder. Headquartered in Arizona with more than 70 treatment clinics in 14 states, CMS is dedicated to meeting the challenges presented by the growing opioid epidemic in communities where treatment is lacking.</p><p><b>
Our Commitment</b></p><p>
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</p><p><b>
Other Conditions</b></p><p>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</p></div>

<p><i>Client Service Coordinator </i><br/><b>Role Summary:</b></p><p>The Client Service Coordinator will help manage a portfolio of clients and support the coordination of consulting engagements, ensuring the expectations of all stakeholders are successfully met.</p><p>The successful candidate will have strong client relation skills, including exceptional verbal and written communication skills, as well as the ability to quickly respond to and anticipate the needs of clients. S/he will possess the ability to adapt and multi-task in a fast-paced environment and will have sharp critical-thinking and problem-solving skills. This is a hybrid role (3-days per week in the office).</p><p><b>Responsibilities:</b></p><ul><li>Manage a portfolio of clients, engage with internal stakeholders and Fortune 500 clients to understand needs and support new business development opportunities.</li><li>Coordinate consulting engagements &ndash; including determining scope, coordinating stakeholder schedules, and reviewing deliverables.</li><li>Ensure resolution of client problems &ndash; including solving problems related to scheduling, billing, operational issues, and other administrative issues.</li><li>Assist in recruiting and onboarding of consultants and clients.</li><li>Organize and manage information in Salesforces.</li></ul><p><b>Qualifications:</b></p><ul><li>A customer success-oriented approach, with the ability to use tact and diplomacy in dealing with internal and external clients.</li><li>Excellent verbal and written communication skills.</li><li>Strong organizational skills and attention to detail.</li><li>Ability to juggle multiple activities with accuracy.</li><li>Proficient with Microsoft Word and Excel</li><li>Eagerness to learn and adapt and work as part of a team.</li><li>Must be able to commute to and work in our Downtown Minneapolis office.</li><li>High school diploma required, Bachelor&rsquo;s degree preferred.</li></ul><p><b>Benefits Package:</b></p><ul><li>Competitive salary commensurate with experience</li><li>Bonus incentive and annual merit increase, based on performance</li><li>Medical, dental, and vision insurance</li><li>401(k) plan participation and employer match</li><li>Generous vacation and sick leave</li><li>Hybrid schedule (working from home 2 days/week)</li></ul><p><b>If this sounds like the right position for you, please reply to this post with resume and salary requirements for consideration.</b></p><p>Job Type: Full-time</p><p>Pay: $42,500.00 - $56,500.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Vision insurance</li></ul><p>Work Location: Hybrid remote in Minneapolis, MN 55402</p>

Client Services Coordinator (Hybrid)

Safe Harbor Law Firm

<div><div><div><b>Benefits:</b></div>
<ul><li>401(k)</li>
<li>401(k) matching</li>
<li>Competitive salary</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
<li>Vision insurance</li>
</ul></div><div><div><b>Safe Harbor Law Firm </b>seeks an experienced Administrative Assistant preferably with background in the field of estate, trusts and probate full time per in our Naples office located at 4500 Executive Drive Suite 100, Naples FL 34119. The ideal candidate must have a strong willingness to learn, be a self-starter and team player, with excellent verbal, written and interpersonal skills, and a high level of organization, attention to detail and professionalism. Overall, the Client Services Coordinator is responsible for providing high level coordination and administrative support while providing the highest standard of service to clients. The primary responsibility of this position is to get prospective clients into workshops or initial meetings for attorneys to be able to be retained.<br>
<br>
<b>YOU WILL NEED A MINIMUM 3 YEARS OFFICE ADMINSTRATION EXPERIENCE TO BE CONSIDERED.</b><br>
<b>DO NOT APPLY IF YOU HAVE NO PREVIOUS OFFICE ADMINSTRATION EXPERIENCE.</b><br>
<b>WE ARE NOT LOOKING TO HIRE AN ENTRY LEVEL CANDIDATES.</b><br>
<br>
Responsibilities:<br>
</div><ul><li>Answering incoming phone calls and assisting or delegating accordingly</li>
<li>Scheduling and Calendar Management for the three office locations</li>
<li>Keeping track of your hours/tasks and accomplishments on a company electronic calendar</li>
<li>Works closely with marketing coordinator on weekly and monthly marketing and client and prospect outreach</li>
<li>Attorney/Client Liaison</li>
<li>Ensuring all client calls/emails are handled timely and professionally</li>
<li>Communication with attorney regarding all client compliments and/or concerns</li>
<li>Organization of waiting area and conference rooms</li>
<li>Support Estate Planning Attorneys:</li>
<li>Drafting letters and correspondence, sending invoices.</li>
<li>Client File Creation and Document Management</li>
<li>Filing, scanning, creating manual files as well as e-file</li>
<li>Daily client meeting preparation</li>
<li>Preparing binders of client documents</li>
<li>Assisting in Client Trust Funding Process</li>
<li>Train to learn complete client trust funding process.</li>
<li>Joins funding manager or attorney at the signing meeting to review issues of funding for the specific plan.</li>
<li>Fee Collection</li>
<li>Management of client payment to be processed by accounting</li>
<li>Check requests and deposits</li>
<li>Additional duties include: Answering phones and routing calls; Sorting and distribution of mail; Scanning and filing; and opening and closing the office. Must become a notary public within the first 30 days.</li>
</ul><div>Requirements/ Qualifications<br>
</div><div>Must be intelligent, self-motivated, adaptable and have an upbeat, positive and persuasive personality. Must be conscientious &amp; friendly and able to handle an ever changing schedule and priorities. You must also have excellent verbal and written communication skills and strong active-listening skills. In addition, you must be computer literate with Microsoft office products and the use of a smartphone. Specific qualifications include:<br>
</div><ul><li>Strong Interpersonal Communication Skills</li>
<li>Possess Initiative, adaptability</li>
<li>Must be exceptional on the phone</li>
<li>Ability to build rapport with clients</li>
<li>Must be organized</li>
<li>Experience in accounting or with quickbooks a plus</li>
<li>Experience with Enterprise resource system a plus.</li>
<li>&ldquo;Can-Do&rdquo; attitude</li>
<li>Previous experience in customer service, sales, or other related fields</li>
<li>Ability to prioritize and multitask</li>
<li>Positive and professional demeanor</li>
<li>Excellent written and verbal communication skills</li>
<li>Ability to multitask</li>
<li>Strong attention to detail</li>
<li>Self starter, independent</li>
<li>Enthusiastic support of our mission &ndash; at Safe Harbor Law Firm &ldquo;It&rsquo;s All About Family!&rdquo;</li></ul></div></div>

Client Services Coordinator Administrative Assistant

AquaCrossings

<p><b>About Us</b></p><p>AquaCrossings is Arizona&rsquo;s leader in water-based pet cremation. We help families and veterinary teams navigate the aftercare process with professionalism, compassion, and clear communication. We&rsquo;re looking for a <b>Customer Service Representative</b>, a customer service role focused on guiding clients, answering questions, and ensuring a smooth, respectful aftercare experience from start to finish.</p><p><b>About the Role</b></p><p>This position is a blend of customer service, scheduling, and keepsake coordination. You&rsquo;ll answer calls, assist walk-ins, support veterinary partners, and help clients understand their service options. You&rsquo;ll also handle everyday administrative work like payments, logs, and scheduling. Your goal is simple: make the aftercare process easy to understand and provide a calm, reliable point of contact for our clients.</p><p>This is a frontline role, but with an added focus on clarity, attentiveness, and professionalism.</p><p><b>Key Responsibilities</b></p><p><b>Customer Support &amp; Communication</b></p><ul><li>Answer incoming calls and provide clear information about services, timelines, and next steps.</li><li>Make outbound calls to confirm services submitted through veterinary partners.</li><li>Assist visitors and support them through pickups, drop-offs, and general inquiries.</li><li>Communicate with empathy while staying consistent, professional, and confident.</li></ul><p><b>Aftercare Coordination</b></p><ul><li>Explain available service options, keepsakes, and upgrades in a simple, informative way.</li><li>Help clients choose memorial items and record their selections accurately.</li><li>Support keepsake and service upgrades through consultative, non-pushy communication.</li></ul><p><b>Front Desk &amp; Administrative Tasks</b></p><ul><li>Schedule appointments, pickups, and drop-offs using internal systems.</li><li>Process payments, update logs, and complete daily paperwork.</li><li>Track keepsake orders and ensure accuracy across forms and records.</li><li>Maintain organized, updated notes for internal teams.</li></ul><p><b>Facility &amp; Team Support</b></p><ul><li>Help keep the front desk area clean, orderly, and welcoming.</li><li>Work closely with the operations team to ensure smooth handoffs and clear communication.</li><li>Participate in a culture of professionalism, consistency, and reliable service.</li></ul><p><b>What You Bring</b></p><ul><li>Customer service experience (front desk, call center, retail, medical/vet, hospitality, etc.).</li><li>Strong communication skills and a steady, friendly demeanor.</li><li>Ability to learn processes, follow steps accurately, and stay organized.</li><li>Comfort explaining keepsake options and service upgrades.</li><li>Ability to handle sensitive conversations with maturity and composure.</li><li>Weekend availability as part of a rotating schedule.</li><li>Dependability, professionalism, and a positive attitude.</li></ul><p><b>AI Proficiency Is Required</b></p><p>This role requires someone who is already skilled at using <b>ChatGPT, Claude, and similar AI tools</b> in a practical, day-to-day way.</p><p>You should already know how to use AI to help with things like:</p><ul><li>drafting and improving emails</li><li>organizing messy notes into clear action items</li><li>creating checklists, workflows, and project plans</li><li>brainstorming and refining social media content</li><li>improving speed and consistency without sacrificing quality</li><li>turning rough ideas into polished communication</li></ul><p>We are <b>not</b> looking for someone who needs to be taught how to use ChatGPT or Claude from scratch. We are looking for someone who already sees AI as a normal part of how they work.</p><p><b>If you are not proficient with ChatGPT or Claude, please do not apply.</b></p><p><b>Bonus</b></p><p>If you&rsquo;d like to stand out, send a 30&ndash;60 second video introducing yourself and sharing why you&rsquo;d be a great fit.<br/>Email your resume and video to <b>careers@aquacrossings.com</b>.</p><p>Job Type: Full-time</p><p>Pay: $18.00 - $22.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Referral program</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>Are you available to work on weekends if needed?</li><li>What&rsquo;s the best phone number and email to reach you?</li></ul><p>Work Location: In person</p>

Customer Service Representative/Client Services Coordinator

aka NYC

<div><p><b>Client Services Account Coordinator</b></p><p><b>
AKA NYC </b>is a New York City based, award-winning, fully integrated advertising agency with unparalleled expertise across the arts &amp; entertainment, leisure, travel, retail, and tourism sectors. We are content-forward and data-fueled with a proven record of delivering cross-platform campaigns that get results.<br>
<br>
We are proud to partner with some of the most iconic names in entertainment, culture, and live experiences. Our client roster includes <b>Broadway&rsquo;s biggest shows</b>, world-renowned institutions like <b>The Metropolitan Museum of Art</b>, vibrant attractions such as <b>The New York Botanical Garden</b>, and dynamic sports organizations like the <b>Harlem Globetrotters</b>. From the magic of live theatre to the energy of stadiums and the wonder of cultural landmarks, we craft campaigns that connect audiences with real experiences &ndash; providing real stories, real emotions and real connections.<br>
<br>
AKA NYC is seeking an Account Coordinator to provide support across our Client Services team. The Account Coordinator will foster excellent client relationships across a portfolio of accounts and undertake administrative duties to support the management and delivery of campaigns and reporting. The Account Coordinator is a full-time, non-exempt position that is based in New York City.<br>
<br>
<b>WHAT YOU&rsquo;LL DO:</b></p><ul><li>
Support the Client Services department with all aspects of campaigns and account management.
<ul><li>Collaborate across departments to ensure accurate and timely delivery.</li><li>
Brief in and manage artwork creation and delivery via our project management system, Asana.</li><li>
Support the Account Manager and Director with follow ups and action items.</li></ul></li><li>
Assist with administrative tasks such as scheduling meetings; preparing agendas, decks and other materials; and taking meeting notes.</li><li>
Help with the daily workflow within the Client Services team&mdash;help projects move forward, review work for accuracy, conduct research, and get client approval.</li><li>
Establish and maintain excellent relationship with clients.</li><li>
Performs other duties as assigned.<br>
</li></ul><b>
WHO WE&rsquo;RE LOOKING FOR:
</b><ul><li>1-2 years experience working in an administrative role or similar, ideally within the marketing or entertainment industries.</li><li>
Excellent verbal and written communication skills with ability to present information clearly.</li><li>
Excellent proofreading skills.</li><li>
Ability to anticipate and deliver client needs in a timely manner.</li><li>
Ability to build and foster strong relationships with clients and a commitment to providing them with the highest level of service.</li><li>
Proficiency with Microsoft Office suite including Excel, Word, PowerPoint, Outlook, and Teams.</li><li>
Understanding of AKA&rsquo;s servings and offerings.</li><li>
Demonstrated ability to work autonomously and as part of a team.</li><li>
Self-starter who can take initiative, problem-solve, and thrive in a fast-paced environment.</li><li>
Genuine interest in advertising and passion for the theatrical, arts, institutions, travel, and tourism categories.</li></ul><br>
<b>
WHAT WE OFFER:</b><br>
<b>The salary for this position in New York, NY is $52,000 per year.</b><br>
The base pay actually offered will take into account internal equity and may vary depending on the candidate&rsquo;s geographic region, job-related knowledge, skills, and years of experience. A discretionary bonus may be provided as part of the total compensation package.<br>
<br>
AKA also offers a comprehensive benefits package designed to support your well-being, growth, and balance, including:<ul><li><b>
Comprehensive healthcare &amp; dental</b> &ndash; 100% employer-paid for employees</li><li><b>
Generous PTO policy</b>, plus <b>&frac12;-day Summer Fridays</b> to make the most of sunny days</li><li><b>
Hybrid work model</b> &ndash; a balance of in-office collaboration (minimum three days per week) and flexibility</li><li><b>
Continuous growth &amp; learning</b> &ndash; annual Training &amp; Development fund to sharpen your skills</li><li><b>
Financial wellness perks</b> &ndash; student loan repayment or tuition assistance based on tenure</li><li><b>
Paid parental leave</b> &ndash; up to 12 weeks to support growing families</li><li><b>
Sabbatical opportunities</b> &ndash; recharge and return inspired with paid time off for long-term employees</li><li><b>
A pet-friendly office</b> &ndash; because great ideas come with great company</li></ul><p><b>
A Note on Diversity and Inclusion</b><br>
At AKA, we believe our team is at its best when we reflect the diversity of our community. We strive to hire and cultivate the best talent so when recruiting we work to actively reach and engage a wide community of people. We&rsquo;re passionate about creating an inclusive workplace that promotes and values diversity. We believe a diverse team makes us smarter, more creative, and helps us better understand the needs of the audiences we target with our campaigns.<br>
<br>
AKA is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law.<br>
<br>
Sound like a good fit? We&rsquo;d love to hear from you! Please apply through our website. No phone calls or walk-ins, please.</p><p>
</p><p>0fzkUQK2k9</p></div>

Client Services Account Coordinator

Pioneer Human Services

<div></div><div><div>If you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, then consider a career with Pioneer Human Services!</div><div></div><div><br>
We are currently looking for a<b> </b><b>Health Coordinator (On-Call) </b>with a passion for human services. This is an exciting opportunity to be involved with an organization focused on racial justice, second opportunities, diversity, equity and inclusion.</div><div></div><div><b><br>
WHO WE ARE</b><br>
We empower justice-involved individuals to overcome adversity and reach their full potential.</div><div></div><div><br>
For over 60 years, we have proudly serviced our clients with professionalism and empathy. We are a nationally recognized non-profit with 35+ locations across Washington state that provided a chance for change to over 9,500 individuals in 2024.</div><div></div><div><b><br>
WHAT WE OFFER</b></div><div>
At Pioneer, our employees are important. That&rsquo;s why we offer a Total Rewards package that includes compensation and benefits to support employees' health, security, and balance.</div><div></div><div><b><br>
Compensation:</b></div><div>
New hires start between <b>$20.77</b><b> </b>and <b>$23.35</b><b> </b>based on experience, qualifications, skills, competencies, internal equity, and market factors. While the full pay range is listed for this position for pay transparency, individual compensation is determined by various factors and may vary within the posted range.</div><div></div><div><b><br>
Benefits:</b></div><div>
Eligible after 30 days of full-time employment (minimum of 30 hours/week):</div><ul><li>
Medical</li><li>
Flexible spending</li><li>
Dental</li><li>
Vision</li></ul><div>
Additional coverage after 60 days:</div><ul><li>
Life</li><li>
AD&amp;D</li><li>
Disability</li></ul><div><b>
Other benefits</b>:</div><ul><li>
Dependent Daycare Flexible Spending</li><li>
Tuition assistance (100% for bachelor's, 50% for graduate programs)</li><li>
Retirement plan (3.5% annual compensation contribution, plus 3.5% match for 6% individual contribution)</li><li>
Employee recognition programs</li><li>
Public transportation discount</li><li>
Employee assistance program (EAP)</li></ul><div></div><div><b><br>
WHAT YOU'LL DO</b></div><div>
The Health Coordinator supports Pioneer Human Services&rsquo; mission by coordinating and monitoring client physical and behavioral health services within residential treatment facilities. This role assists in ensuring continuity of care by facilitating communication between clients, nursing staff (where present), medical and behavioral health providers, pharmacy services, and program staff.</div><div></div><div><br>
The Health Coordinator supports the intake process, coordinates internal and external medical and behavioral health appointments (including telehealth), assists with medication monitoring and documentation accuracy in the electronic medication administration record (eMAR/MAR), and gathers and communicates relevant health information to appropriate clinical staff. At sites with licensed nurses, the Health Coordinator works under the direction of nursing staff to support care coordination and implementation of provider orders. At sites without nurses, the Health Coordinator works under the direction of Health &amp; Resource Coordination (HRCU) Manager.</div><div></div><div><br>
In addition to care coordination, the Health Coordinator provides direct client support within a structured residential environment, including; engaging clients in the milieu, observing and monitoring client changes in physical and in behavioral health status, reinforcing treatment plans and health education, assisting with access to healthcare services, and responding to urgent health concerns by notifying appropriate clinical staff or emergency services as needed.</div><div></div><div><br>
This role requires strong organization, attention to detail, and the ability to effectively support clients with complex medical, behavioral health, and substance use needs in a structured residential environment.</div><div></div><div><b><br>
PRIMARY/ESSENTIAL DUTIES AND RESPONSIBILITIES:</b></div><div><b>
Client Service:</b></div><ul><li>
Utilize program-approved screening tools and established procedures to identify and document client risks, needs, and barriers while supporting client and facility safety.</li><li>
Utilize Motivational Interviewing (MI) and other engagement strategies to support client participation and skill development.</li><li>
Interpret and explain program policies and goals to clients during orientation and throughout treatment as needed.</li><li>
Support client education by conducting health education activities and reinforcing self-care skills appropriate to the client&rsquo;s stage of recovery.</li><li>
Where applicable by site or unit, observe and document client self-administration of medications in accordance with program policies and procedures.</li><li>
Where medication responsibilities are assigned to nursing staff, promptly communicate medication-related concerns, discrepancies, or client requests to the licensed nurse.</li><li>
When applicable to the role at a specific site, review MAR documentation for completeness at shift change and escalate discrepancies according to policy.</li><li>
Maintain a safe and healthy environment which includes maintaining, cleaning, and disposing of equipment and supplies according to policy and procedures (e.g., cleaning medication rooms, disinfecting vital signs equipment, maintaining health services spaces).</li><li>
Where applicable, assist with medication storage, ordering, and returns in accordance with pharmacy services policies and site procedures.</li><li>
Assist clients in meeting health and safety needs in accordance with each individual&rsquo;s stage of recovery and program policies.</li><li>
Provide basic first aid and serve as the first point of contact for emergency response when needed, notifying licensed nursing staff, providers, or emergency services as appropriate.</li><li>
Follow provider orders and support implementation of care plans in accordance with program policy and the scope of the Health Coordinator role.</li><li>
Gather and relay client-reported health information, including health and medication history, vital signs, symptoms, diagnoses, and other relevant concerns to nursing staff or providers as appropriate.</li><li>
At sites with licensed nurses, assist Registered Nurses (RN) or Licensed Practical Nurses (LPN) with intake processes or coordination activities as directed.</li></ul><div></div><div><b><br>
Coordination of Services:</b></div><ul><li>
Support coordination of client physical and behavioral healthcare services during assigned shifts, including telehealth visits, clinic appointments, and outside provider services.</li><li>
Coordinate and document client intake and discharge processes after hours, including financial documentation and secured belongings as required.</li><li>
Coordinate internal and external services and referrals based on provider recommendations or treatment planning needs.</li><li>
Support service navigation by assisting clients in accessing health services and communicating needs to clinical staff.</li></ul><div></div><div><b><br>
File and Document Management:</b></div><ul><li>
Maintain accurate, timely, and complete documentation of services in the electronic health record.</li><li>
Ensure required notifications are completed during assigned shifts.</li><li>
Complete eligibility assessments and follow-up assessments in designated systems.</li><li>
Ensure client information is accurate and updated from intake through discharge to support continuity of care.</li><li>
Record routine case notes and service contacts documenting client progress and services provided.</li><li>
Review reports with the care team to identify service gaps and coordinate appropriate follow-up support.</li></ul><div></div><div><br>
Specific responsibilities related to medication handling and clinical coordination may vary by site or unit depending on staffing structure, program licensure, and the presence of licensed nursing staff.</div><div></div><div><b><br>
QUALIFICATIONS:</b><br>
<b><i>REQUIRED</i></b></div><ul><li>
High School Diploma or Equivalent</li><li>
One (1) year of experience working in a caregiving, human services, behavioral health, or social services setting, or experience supporting marginalized or vulnerable populations</li><li>
Must apply for Agency Affiliated Counselor registration within 30 days of hire and obtain and maintain active registration within 90 days of hire in accordance with WAC 246-810-015; RCW 18.19.210</li><li>
First Aid/CPR certification within 90 days of hire</li><li>
Proficient level of written/verbal communication, and efficiency with independent task management and ability to show attention to detail.</li><li>
Basic computer skills and the ability to learn</li><li>
Demonstrated ability to maintain a professional, empathetic, and client-centered approach when working with individuals in recovery</li></ul><div></div><div><b><br>
PREFERRED/DESIRABLE</b></div><ul><li>
Experience with electronic health records (EHR) or electronic records management systems.</li><li>
Proficiency in Microsoft Office Suite, Outlook, and Internet navigation.</li><li>
Certified Nursing Assistant certification
</li></ul><div><b>EEO</b></div><div>
Pioneer human services is an equal opportunity employer of minorities/women/individuals with disabilities/protected veterans and does not unlawfully discriminate under federal, state, or local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status. EEOC is the Law/EEO Policy Statement</div><div><br>
</div><div><b>Pioneer Human Services is a Drug-Free Company</b></div><div>
Pioneer Human Services is a drug free company. This position has been deemed safety sensitive under RCW 49.44.240(3) and is subject to both pre-employment drug testing and drug testing during employment, to include testing for marijuana.</div></div><div></div>

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