client services coordinator

Floyd's 99 Barbershop

<div><div><div><div><div><div><div><div><div><div><div>Are you an outgoing, customer-focused, music loving multi-tasker? If so, we would love to have you rocking our front desk!<div></div><div><br>
Floyd's 99, a well-established, rapidly growing music inspired barbershop<i> for everyone,</i> is seeking a highly motivated and organized individual to join our team as a part-time Client Services Coordinator at our Safety Harbor/Clearwater location.</div><div></div><div><br>
As a Client Services Coordinator, you will be responsible for providing exceptional customer service, coordinating appointments, and ensuring a smooth and enjoyable experience for our clients.</div><div></div><div><b><br>
What&rsquo;s in it for you?</b></div><br>
<div></div><ul><li>
Hourly pay up to $15/hour</li><li>
Ongoing opportunity for growth</li><li>
Fun and relaxed environment where individuality is embraced</li><li>
Discounts on services and products</li><li>
National reach should you ever want or need to relocate</li></ul><div></div><div><b><br>
Responsibilities:</b></div><div></div><ul><li><b><br>
Coordinate all client communications</b> - Answer shop phones, make reservations, answer questions regarding our services, quote wait times, and take necessary messages for staff. Call clients to inform them if their stylist/barber is running behind on appointment or reservation times. Feel empowered to say yes to accommodate all client demands.</li><li><b>
Identify and effectively communicate with clients as well as coworkers</b></li><li>
Identify opportunities for upselling retail &amp; additional services</li><li>
Effectively communicate with the Leadership team</li><li>
Effectively communicate service pricing and price quotes to clients</li><li>
Participate in company initiatives and ongoing promotions</li><li><b>
Provide a high level of client service for clients &amp; team members.</b></li><li>
Greet customers in a friendly and welcoming way when they call to make a reservation, place their name on the waiting list, or check-in for an appointment.</li><li>
Gather client information, including first and last name, phone number and email address, and type of service desired.</li><li>
Accurately quote and manage client expectations of wait times</li><li>
Communicate any unexpected changes that may impact the client's experience and suggest a solution.</li><li><b>
Provide a friendly shop environment for clients waiting for their service</b>.</li><li>
Educate clients on the flow of the shop - the steps necessary to get into the chair, upsell/recommend any additional services and products to clients.</li><li>
Follow up with the client's expectations of their experience.</li><li><b>
Accountable for processing transactions correctly in the POS system.</b> Follow all cash handling procedures when counting cash for opening and closing shifts and creating deposits for the banking process.</li><li>
Maintain the organization of the front desk<b>.</b> Keep clutter out of sight and front desk items organized.</li><li><b>
Perform cleaning duties throughout shift to ensure company brand standards.</b> Responsibilities include: sweeping the shop floor, and for the stylists and barbers between clients, washing windows, dusting, mopping, cleaning the bathroom and break room, and keeping the client waiting area clean and organized.</li><li><b>
Ensure shop equipment and supplies are stocked and organized</b>.</li><li><b>
Assist with Retail management: </b>Stocking and organizing retail shelves and products.</li></ul><div></div><div><b><br>
Qualifications:</b></div><br>
<div></div><ul><li>
Previous experience in a customer service role, preferably in the salon or hospitality industry.</li><li>
Evening and weekend availability.</li><li>
Excellent phone and in-person communication and interpersonal skills to interact with clients and team members.</li><li>
Strong organizational skills with the ability to multitask and prioritize effectively.</li><li>
Proficient in using scheduling software, POS systems, and other relevant salon tools.</li><li>
Passionate about delivering outstanding customer service and creating a positive atmosphere.</li><li>
Flexible availability, including evenings and weekends, as per the demands of the salon.</li><li>
Good hygiene and industry appropriate attire.</li></ul><div></div><div><br>
If you are a customer-focused, detail-oriented individual who thrives in a fast-paced salon environment, we want to hear from you! Join our team at Floyd's 99 of Tampa Bay and be part of an exciting journey in the beauty and grooming industry. Apply today!</div></div></div></div></div></div></div></div></div></div></div></div>

CLIENT SERVICES COORDINATOR

Confidential

<p>The Military and Disability Client Services Coordinator provides compassionate, professional support to military service members, veterans, military families, and individuals with disabilities. This role helps clients access available programs, benefits, community resources, and support services while ensuring their needs are addressed with respect, confidentiality, and efficiency.</p><h3>Key Responsibilities</h3><ul><li>Serve as the primary point of contact for military-affiliated clients and individuals with disabilities.</li><li>Assess client needs and connect them with appropriate programs, benefits, and community resources.</li><li>Assist clients with completing applications, forms, and required documentation.</li><li>Coordinate referrals to healthcare, employment, education, housing, financial assistance, and other support services.</li><li>Maintain accurate and confidential client records and case documentation.</li><li>Monitor client progress and provide follow-up support to ensure services are effective.</li><li>Collaborate with internal departments and external organizations to coordinate care and resources.</li><li>Educate clients about available benefits, accommodations, and support programs.</li><li>Advocate for clients while ensuring compliance with applicable laws, regulations, and organizational policies.</li><li>Prepare reports and maintain records of client services and program outcomes.</li></ul><h3>Qualifications</h3><ul><li>High school diploma or equivalent required; Associate's or Bachelor's degree in Social Work, Human Services, Psychology, Public Administration, or a related field preferred.</li><li>Experience working with veterans, military families, individuals with disabilities, or in human services is preferred.</li><li>Knowledge of community resources and government assistance programs is an asset.</li><li>Strong organizational, communication, and interpersonal skills.</li><li>Proficiency with Microsoft Office and case management or client database systems.</li></ul><h3>Required Skills</h3><ul><li>Client advocacy</li><li>Case coordination</li><li>Customer service</li><li>Communication and active listening</li><li>Problem-solving</li><li>Recordkeeping and documentation</li><li>Organization and time management</li><li>Cultural competence and sensitivity</li><li>Confidentiality and professionalism</li><li>Collaboration and teamwork</li></ul><h3>Working Conditions</h3><ul><li>Office, nonprofit, healthcare, government, or remote/hybrid environment depending on the employer.</li><li>Full-time position with occasional travel to community events or client appointments.</li><li>Regular interaction with clients, service providers, and partner organizations.</li></ul>

Military and Disability Client Services Coordinator

The Couch Counselling and Support Services

<p><b>Position Summary</b></p><p>The Couch Counselling and Support Services is seeking a compassionate and organized Client Wellness Coordinator to provide exceptional non-clinical support to clients throughout their wellness journey. This fully remote position serves as a primary point of contact for client communications, appointment scheduling, intake coordination, referral support, and ongoing administrative assistance. The Client Wellness Coordinator helps ensure every client receives a welcoming, supportive, and seamless experience from their first inquiry through continued engagement with services.</p><p>The ideal candidate is empathetic, highly organized, and committed to delivering outstanding client service while maintaining professionalism and confidentiality.</p><p><b>Responsibilities</b></p><p><b>Client Support</b></p><ul><li>Serve as the primary point of contact for clients through phone, email, chat, and secure messaging platforms.</li><li>Respond to non-clinical inquiries regarding counseling services, appointments, intake requirements, and available resources.</li><li>Provide prompt, courteous, and compassionate customer service.</li><li>Escalate clinical concerns or urgent matters to the appropriate licensed professionals.</li></ul><p><b>Wellness Coordination</b></p><ul><li>Coordinate new client intake and onboarding activities.</li><li>Schedule, confirm, reschedule, and cancel appointments.</li><li>Monitor client requests and ensure timely follow-up.</li><li>Support ongoing client engagement through proactive communication and service coordination.</li></ul><p><b>Referral &amp; Administrative Support</b></p><ul><li>Receive and process incoming referrals from healthcare providers, community organizations, and self-referrals.</li><li>Maintain accurate electronic client records and documentation.</li><li>Perform data entry and update client information within company systems.</li><li>Prepare reports, correspondence, and administrative documents while maintaining confidentiality.</li></ul><p><b>Client Experience</b></p><ul><li>Follow up with clients regarding administrative questions and appointment-related needs.</li><li>Collect client feedback to support continuous service improvements.</li><li>Assist with wellness initiatives, educational programs, and client outreach activities.</li><li>Collaborate with internal staff to ensure a positive and consistent client experience.</li></ul><p><b>Qualifications</b></p><p><b>Required</b></p><ul><li>High school diploma or equivalent.</li><li>Minimum 1 year of experience in customer service, healthcare administration, behavioral health support, social services, medical office administration, nonprofit organizations, scheduling, call center operations, or administrative support.</li><li>Excellent verbal and written communication skills.</li><li>Strong organizational, multitasking, and time-management abilities.</li><li>Ability to work independently in a fully remote work environment.</li><li>Proficiency with Microsoft Office, Google Workspace, CRM systems, and web-based software applications.</li></ul><p><b>Preferred</b></p><ul><li>Associate's or Bachelor's degree in Business Administration, Healthcare Administration, Human Services, Psychology, Social Work, Communications, or a related field.</li><li>Experience working in a counseling practice, behavioral health organization, wellness center, healthcare setting, or nonprofit organization.</li><li>Familiarity with electronic health records (EHR), client management systems, scheduling platforms, or CRM software.</li><li>Previous experience supporting client intake, referrals, or appointment coordination.</li><li>Previous remote work experience.</li></ul><p><b>Skills</b></p><ul><li>Client communication</li><li>Customer service</li><li>Appointment scheduling</li><li>Intake coordination</li><li>Referral support</li><li>Organization</li><li>Time management</li><li>Attention to detail</li><li>Problem-solving</li><li>Team collaboration</li></ul><p>Pay: $25.46 - $30.66 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Paid training</li><li>Professional development assistance</li></ul><p>Work Location: Remote</p>

Client Wellness Coordinator

First Financial Capital

<div><p><b>Job Title: Investment Coordinator</b></p><p><b>
Reports to: Investment &amp; Medicare Solutions Director</b></p><div><b>
Location: Corporate Office (Houston, TX)</b></div><div></div><div><b><br>
Position Description:</b></div><p>
Provides client support services to internal and external employer groups in coordinating and processing requests for non-ERSIA Retirement Plan solutions including investment products and third-party administrative services to promote investment options, plan compliance, record keeping and market transactions. Will provide administrative support and complete other duties as assigned by the Investment Director.</p><p></p><p><b><br>
Responsibilities</b></p><div><ul><li>
Works as a liaison with the sales team to help facilitate the implementation, set-up, and complete enrollment process for FFInvest</li><li>
Works directly with retirement services team at InvesTrust, ensuring all documents submitted are accurate and within plan guidelines</li><li>
Processes new enrollment and beneficiary forms, checking for completion and adherence to plan regulations</li><li>
Sends transmittals to all FFInvest accounts, works with payroll/benefits contacts to ensure deduction files are accurate</li><li>
Solves client problems with a sense of urgency, has and maintains a keen knowledge of employee benefits and retirement plan and all functionalities of FFEnroll</li><li>
Has a keen knowledge of company operations, insurance products, TPA services and the employee benefits/insurance industry</li><li>
Works with manager and senior staff to acquire new business, and maintain current customer satisfaction and retention</li></ul></div><p></p><p><b><br>
Qualifications</b></p><div><ul><li>
High school diploma or equivalency (GED).</li><li>
3-5 years working with retirement plan benefit administration</li><li>
3 years of customer service or general business.</li><li>
Working knowledge of retirement plans and worksite marketing products.</li><li>
Bilingual English/Spanish preferred</li><li>
Life &amp; Health Insurance License (or be able to obtain in 90 days).</li><li>
FINRA Series 6 &amp; 63 License (or be able to obtain within 24 months).</li><li>
Strong customer service skills and a proven track record of handling sensitive client information.</li><li>
Must have proven oral and written communication skills through work.</li></ul></div><ul><li>
Knowledge of the K-12 market benefits preferred.</li><li>
Intermediate proficiency with Microsoft Office Suite, including Excel, Word &amp; Outlook</li></ul><div></div><div><b><br>
Must be able to successfully complete a thorough background check.</b></div><p></p><p><b><br>
EQUAL OPPORTUNITY EMPLOYER</b></p></div>

Investment Coordinator

Headlight

<div><div><b>Join a team that&rsquo;s transforming mental healthcare. </b>Founded by psychiatrists, Headlight is more than a company: it&rsquo;s a movement. A movement that exists on the front lines of the mental health crisis, transforming the way people access care and the way clinicians deliver it. In order to help people in their time of need and ensure that every person who comes to us has options, we are transparent about our capabilities, treatments, and coverage, we champion innovation, and we leverage our rich data to continuously implement better ways of delivering care. <b>Our mission is simple but powerful: Improving lives, one session at a time.</b></div><div></div><div><br>
Our highly skilled and principled clinical team enjoys autonomy and institutional support so they can put their focus where it should be: on improving patient outcomes. Our clinicians want to do more than help individual clients, so they work to affect the system as a whole, elevating standards of care so that their efforts reverberate far beyond what they could do in private practice.</div><div></div><div><br>
As the most trusted behavioral health partner in the Western U.S., we&rsquo;ve established deep relationships that give us unparalleled access, interoperability, and first-priority referrals. This exclusivity, combined with our best-in-class coordinated care and feedback loops, results in superior outcomes and cost savings.</div><div></div><div><br>
Our services are convenient, accessible, and expert, combining personalized client engagement with advanced technology to enhance, not replace, human connection. Indeed, we hold that human-to-human relationships are indispensable, so from the match to the session to the time between sessions, we provide whole person care so nobody falls through the cracks and there is a brighter path forward for all.</div><div></div><div><br>
<div>
The Care Coordination Team&rsquo;s objective is to facilitate a frictionless experience for both clients and clinicians working with<br>
Headlight. Clinicians work with Headlight because we take care of the important administrative parts of their job for them.<br>
Clients come to Headlight because we ensure they are matched with world-class mental health providers, and we make it<br>
easy to get the help they need without jumping through hoops or feeling frustrated. And our Care Coordination team is<br>
the engine that makes this all happen.</div>
<div></div>
<div>As a Client Care Coordinator, you serve as a vital link between our clients and clinical team, ensuring that each care plan<br>
is executed seamlessly. You&rsquo;ll do this by aligning clinician availability with client needs by managing calendars,<br>
rescheduling appointments, and optimizing clinician schedules for maximum efficiency. You will also act as the first<br>
point of contact for client inquiries through phone, text, and email&mdash;delivering timely, compassionate, and professional<br>
support. You will support our clinicians by keeping them informed of relevant updates, schedule changes, and client<br>
preferences to help them deliver the best care possible. This role is essential in fostering a smooth, supportive care<br>
experience for both clients and clinicians by ensuring communication is clear, plans are followed, and needs are<br>
proactively met.</div>
</div><h3 class="jobSectionHeader"><b>Our Pillars</b></h3><ul><li><b>
Make things easier.</b></li><li><b>
Forge genuine connections.</b></li><li><b>
Elevate the standard.</b></li></ul><h3 class="jobSectionHeader"><b>
Roles and Responsibilities</b></h3><ul>
<li>Client Care Coordination: Facilitate the execution of a Clinician developed care plan for clients in need of outpatient mental health services; answer calls, reply to text messages &amp; emails, and assist clients in their scheduling needs.</li>
<li>Clinical Support: Provide administrative support to clinicians and their clients by backing up the Clinical Support Team. This includes assisting with documentation, scheduling logistics, and any other operational needs that contribute to seamless care delivery.</li>
<li>Team Collaboration: Work collaboratively with the Clinical, Billing, and Intake Teams to ensure continuity of care and streamlined communication. Help facilitate efficient teamwork by acting as a liaison across departments.</li>
<li>Resource Coordination: Assist clients in navigating the healthcare system by coordinating services both within Headlight and externally. Tasks may include rescheduling appointments, coordinating with pharmacies, resolving insurance or billing issues, and connecting clients with necessary medical or mental health resources.</li>
<li>Monitoring and Follow-Up: Regularly track client progress and ensure care is delivered according to established plans. Complete follow-ups after appointments, confirm future visits are scheduled, and carry out all assigned tasks related to client care coordination.</li>
<li>Client Satisfaction: Serve as a reliable, empathetic point of contact for clients, ensuring their needs are met and their experience with Headlight is supportive, professional, and responsive.</li>
<li>Data Entry, Tasking, and Record Keeping: Maintain accurate and up-to-date client records by entering information into the system in a timely and detailed manner. Track tasks, document client interactions, and ensure all care coordination is properly logged.</li>
<li>Compliance with Policies: Uphold all organizational policies and procedures. Ensure client care meets high professional standards and complies with legal, ethical, and HIPAA requirements.</li>
</ul><h3 class="jobSectionHeader"><b>Qualifications</b></h3><ul>
<li>Previous experience in a medical/mental health office, specifically with scheduling and referral coordination</li>
<li>Working knowledge of Electronic Medical Records Systems</li>
<li>Experience with Excel, Word, and other computer programs</li>
<li>Ability to work with a team with little direct supervision</li>
<li>Excellent communication skills through phone, email, text and chat</li>
<li>Customer service experience (2 years preferred)</li>
<li>Ability to be flexible in a fast paced, evolving work environment</li>
<li>Attendance as required for position.</li>
<li>Problem solving skills</li>
<li>Possess a strong collaborative attitude that applies solution-based thinking</li>
<li>Computer skills</li>
<li>Communication skills, verbal and written</li>
<li>Professional attitude</li>
<li>Customer service skills</li>
<li>Prompt attention to detail</li>
</ul><h3 class="jobSectionHeader"><b>Benefits</b></h3><ul>
<li>W2 role with competitive hourly rate</li>
<li>Medical, Dental and Vision on the first of the month after employment (based on FT hours)</li>
<li>Paid Vacation, Sick, and Holiday time</li>
<li>Employee Assistance Program (EAP) provides confidential counseling services, resources, and support to help you navigate personal or professional challenges.</li>
<li>401(k) plan with company contribution</li>
<li>Remote work schedule</li>
<li>Opportunity to work in a cutting-edge healthcare technology environment</li>
<li>Professional development opportunities and training</li>
<li>Collaborative and supportive work culture</li>
<li>Impactful role contributing to the enhancement of patient care and healthcare processes</li>
</ul><p>
The above pay is the base rate and our Care Coordinators can earn incentive pay on top of the base rate as follows-</p>
<p>
85% ready state and 15 activities per hour = an additional $2.50 more per hour</p>
<p>
85% ready state and 20 activities per hour = an additional $3.75 more per hour</p>
<p>
85% ready state and 25 activities per hour = an additional $5 more per hour</p><div>
If you need any accommodations for your interview please email HR@headlight.health prior to scheduling.</div><div></div><div><br>
Not meeting all the requirements? Research indicates that women, communities of color, and historically underrepresented individuals are often hesitant to apply for jobs unless they meet every qualification. We are committed to cultivating a diverse, inclusive, and genuine workplace. If you're enthusiastic about this position but your previous experience doesn't precisely match every qualification listed, we enthusiastically encourage you to submit your application. You could be the ideal candidate for this role or others!</div><div></div><div><br>
Headlight is committed to the principles of diversity, equity, and inclusiveness and seeks to create a working environment reflective of this commitment. We seek to provide a diverse clinician base to support the diversity of our clients. Headlight supports and respects diversity of people, culture, and ideas throughout our organization. Headlight thrives to be a welcoming, diverse and discrimination- and harassment-free workplace.</div><div></div><div><br>
By applying for this position, you consent to receive future communications from Headlight via email or text regarding this application and related employment opportunities. You may opt-out at anytime by contacting us directly.</div><div></div><div><br>
Job Postings on Indeed and other job boards may post with total compensation (base + bonus). For the exact base salary range please check our website or our job-site</div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Care Coordinator I (Client Care)

QMI Security Solutions

<p><b>Overview</b></p><p>We are seeking a dynamic and detail-oriented Service Coordinator to join our team and drive excellence in service delivery. In this vital role, you will coordinate and manage service operations, ensuring seamless communication between clients, field teams, and internal departments. Your proactive approach will help optimize logistics, streamline dispatching, and enhance overall customer satisfaction. This position offers an exciting opportunity to contribute to a fast-paced environment where organization, analysis skills, and effective communication are key to success.</p><p><b>Responsibilities</b></p><ul><li>Coordinate service schedules and dispatch technicians or field personnel efficiently using transportation management systems such as NetSuite and various Customer Portals such as Service Channel.</li><li>Manage incoming phone calls with professionalism, utilizing multi-line phone systems and practicing excellent phone etiquette to address client inquiries and service requests promptly.</li><li>Communicate effectively with clients, vendors, and internal teams through clear updates on service status, delays, or issues via phone calls or written correspondence.</li></ul><p><b>Requirements</b></p><ul><li>Strong customer service and project management skills.</li><li>Excellent organizational skills with the ability to manage multiple priorities simultaneously in a fast-paced environment.</li><li>Proficiency in data entry and typing accuracy for maintaining detailed records.</li><li>Effective communication skills paired with professional phone etiquette for managing multi-line phone systems and client interactions.</li><li>Knowledge of shipping &amp; receiving procedures, freight handling.</li></ul><p>Join us as a Service Coordinator if you're energized by orchestrating operations with precision! Bring your organizational prowess, analysis skills, and passion for logistics to help us deliver exceptional service experiences every day!</p><p>Pay: $25.00 - $30.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Referral program</li><li>Retirement plan</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Service Coordinator

<div>
 Join a team that&rsquo;s transforming mental healthcare. Founded by psychiatrists, Headlight is more than a company: it&rsquo;s a movement. A movement that exists on the front lines of the mental health crisis, transforming the way people access care and the way clinicians deliver it. In order to help people in their time of need and ensure that every person who comes to us has options, we are transparent about our capabilities, treatments, and coverage, we champion innovation, and we leverage our rich data to continuously implement better ways of delivering care. Our mission is simple but powerful: Improving lives, one session at a time.
 <br/>
 <br/>
 Our highly skilled and principled clinical team enjoys autonomy and institutional support so they can put their focus where it should be: on improving patient outcomes. Our clinicians want to do more than help individual clients, so they work to affect the system as a whole, elevating standards of care so that their efforts reverberate far beyond what they could do in private practice.
 <br/>
 <br/>
 As the most trusted behavioral health partner in the Western U.S., we&rsquo;ve established deep relationships that give us unparalleled access, interoperability, and first-priority referrals. This exclusivity, combined with our best-in-class coordinated care and feedback loops, results in superior outcomes and cost savings.
 <br/>
 <br/>
 Our services are convenient, accessible, and expert, combining personalized client engagement with advanced technology to enhance, not replace, human connection. Indeed, we hold that human-to-human relationships are indispensable, so from the match to the session to the time between sessions, we provide whole person care so nobody falls through the cracks and there is a brighter path forward for all.
 <br/>
 <br/>
 The Care Coordination Team&rsquo;s objective is to facilitate a frictionless experience for both clients and clinicians working with
 <br/>
 <br/>
 Headlight. Clinicians work with Headlight because we take care of the important administrative parts of their job for them.
 <br/>
 <br/>
 Clients come to Headlight because we ensure they are matched with world-class mental health providers, and we make it
 <br/>
 <br/>
 easy to get the help they need without jumping through hoops or feeling frustrated. And our Care Coordination team is
 <br/>
 <br/>
 the engine that makes this all happen.
 <br/>
 <br/>
 As a Client Care Coordinator, you serve as a vital link between our clients and clinical team, ensuring that each care plan
 <br/>
 <br/>
 is executed seamlessly. You&rsquo;ll do this by aligning clinician availability with client needs by managing calendars,
 <br/>
 <br/>
 rescheduling appointments, and optimizing clinician schedules for maximum efficiency. You will also act as the first
 <br/>
 <br/>
 point of contact for client inquiries through phone, text, and email&mdash;delivering timely, compassionate, and professional
 <br/>
 <br/>
 support. You will support our clinicians by keeping them informed of relevant updates, schedule changes, and client
 <br/>
 <br/>
 preferences to help them deliver the best care possible. This role is essential in fostering a smooth, supportive care
 <br/>
 <br/>
 experience for both clients and clinicians by ensuring communication is clear, plans are followed, and needs are
 <br/>
 <br/>
 proactively met.
 <br/>
 <br/>
 <strong>
  Our Pillars
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Make things easier
  </li>
  <li>
   Forge genuine connections
  </li>
  <li>
   Elevate the standard
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Roles And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Client Care Coordination: Facilitate the execution of a Clinician developed care plan for clients in need of outpatient mental health services; answer calls, reply to text messages &amp; emails, and assist clients in their scheduling needs
  </li>
  <li>
   Clinical Support: Provide administrative support to clinicians and their clients by backing up the Clinical Support Team. This includes assisting with documentation, scheduling logistics, and any other operational needs that contribute to seamless care delivery
  </li>
  <li>
   Team Collaboration: Work collaboratively with the Clinical, Billing, and Intake Teams to ensure continuity of care and streamlined communication. Help facilitate efficient teamwork by acting as a liaison across departments
  </li>
  <li>
   Resource Coordination: Assist clients in navigating the healthcare system by coordinating services both within Headlight and externally. Tasks may include rescheduling appointments, coordinating with pharmacies, resolving insurance or billing issues, and connecting clients with necessary medical or mental health resources
  </li>
  <li>
   Monitoring and Follow-Up: Regularly track client progress and ensure care is delivered according to established plans. Complete follow-ups after appointments, confirm future visits are scheduled, and carry out all assigned tasks related to client care coordination
  </li>
  <li>
   Client Satisfaction: Serve as a reliable, empathetic point of contact for clients, ensuring their needs are met and their experience with Headlight is supportive, professional, and responsive
  </li>
  <li>
   Data Entry, Tasking, and Record Keeping: Maintain accurate and up-to-date client records by entering information into the system in a timely and detailed manner. Track tasks, document client interactions, and ensure all care coordination is properly logged
  </li>
  <li>
   Compliance with Policies: Uphold all organizational policies and procedures. Ensure client care meets high professional standards and complies with legal, ethical, and HIPAA requirements
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Previous experience in a medical/mental health office, specifically with scheduling and referral coordination
  </li>
  <li>
   Working knowledge of Electronic Medical Records Systems
  </li>
  <li>
   Experience with Excel, Word, and other computer programs
  </li>
  <li>
   Ability to work with a team with little direct supervision
  </li>
  <li>
   Excellent communication skills through phone, email, text and chat
  </li>
  <li>
   Customer service experience (2 years preferred)
  </li>
  <li>
   Ability to be flexible in a fast paced, evolving work environment
  </li>
  <li>
   Attendance as required for position
  </li>
  <li>
   Problem solving skills
  </li>
  <li>
   Possess a strong collaborative attitude that applies solution-based thinking
  </li>
  <li>
   Computer skills
  </li>
  <li>
   Communication skills, verbal and written
  </li>
  <li>
   Professional attitude
  </li>
  <li>
   Customer service skills
  </li>
  <li>
   Prompt attention to detail
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   W2 role with competitive hourly rate
  </li>
  <li>
   Medical, Dental and Vision on the first of the month after employment (based on FT hours)
  </li>
  <li>
   Paid Vacation, Sick, and Holiday time
  </li>
  <li>
   Employee Assistance Program (EAP) provides confidential counseling services, resources, and support to help you navigate personal or professional challenges.
  </li>
  <li>
   401(k) plan with company contribution
  </li>
  <li>
   Remote work schedule
  </li>
  <li>
   Opportunity to work in a cutting-edge healthcare technology environment
  </li>
  <li>
   Professional development opportunities and training
  </li>
  <li>
   Collaborative and supportive work culture
  </li>
  <li>
   Impactful role contributing to the enhancement of patient care and healthcare processes
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  </li>
 </ul>
 If you need any accommodations for your interview please email HR@headlight.health prior to scheduling.
 <br/>
 <br/>
 Not meeting all the requirements? Research indicates that women, communities of color, and historically underrepresented individuals are often hesitant to apply for jobs unless they meet every qualification. We are committed to cultivating a diverse, inclusive, and genuine workplace. If you're enthusiastic about this position but your previous experience doesn't precisely match every qualification listed, we enthusiastically encourage you to submit your application. You could be the ideal candidate for this role or others!
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 Headlight is committed to the principles of diversity, equity, and inclusiveness and seeks to create a working environment reflective of this commitment. We seek to provide a diverse clinician base to support the diversity of our clients. Headlight supports and respects diversity of people, culture, and ideas throughout our organization. Headlight thrives to be a welcoming, diverse and discrimination- and harassment-free workplace.
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 <br/>
 By applying for this position, you consent to receive future communications from Headlight via email or text regarding this application and related employment opportunities. You may opt-out at anytime by contacting us directly.
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 <br/>
 Job Postings on Indeed and other job boards may post with total compensation (base + bonus). For the exact base salary range please check our website or our job-site
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 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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 The above pay is the base rate and our Care Coordinators can earn incentive pay on top of the base rate as follows-
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 85% ready state and 15 activities per hour = an additional $2.50 more per hour
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 85% ready state and 20 activities per hour = an additional $3.75 more per hour
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 85% ready state and 25 activities per hour = an additional $5 more per hour
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