client services coordinator

Capio Interactive IT Solution

<p><b>Job Title:</b> Client Coordinator</p><p><b>Company:</b> Capio Interactive</p><p><b>Location:</b> On-site , KINFRA Technopark, Kozhikode</p><p><b>Employment Type:</b> Full-time</p><p><b>Department:</b> Client Services &amp; Account Management</p><p><b>About CAPIO:</b></p><p>CAPIO is a bold, forward-thinking creative agency that transforms ideas into visually compelling stories. From brand identity to full-fledged marketing campaigns, we craft unique creative solutions for clients across industries. We thrive on collaboration, creativity, and delivering experiences that make brands unforgettable.</p><p><b>About the Role:</b></p><p>We&rsquo;re on the hunt for a proactive and people-savvy <b>Client Coordinator</b> who can be the bridge between our clients and internal creative teams. You&rsquo;ll be responsible for ensuring smooth communication, managing expectations, and helping bring projects to life with clarity, care, and a touch of creativity.</p><p><b>Key Responsibilities:</b></p><ul><li>Act as the primary point of contact for assigned clients, ensuring their needs are understood and met.</li><li>Coordinate communication between clients and internal departments (designers, copywriters, strategists).</li><li>Understanding client&rsquo;s or team member&rsquo;s brief and effectively communicating with the relevant stakeholders.</li><li>Schedule meetings, prepare briefs, and document feedback during client interactions.</li><li>Monitor project timelines and deliverables to ensure deadlines are met by using the PMS.</li><li>Assist in managing client expectations and flagging any project risks or delays.</li><li>Maintain organized records of client communications and project files.</li><li>Collaborate with the creative team to ensure output aligns with the client's vision and brand identity.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Marketing, Journalism, Communications, Business, or related field.</li><li>1+ years of experience in client servicing, coordination, or account management will be an added advantage (agency experience preferred).</li><li><b>Strong communication and interpersonal skills&mdash;both verbal and written.</b></li><li>Highly organized with the ability to juggle multiple projects and deadlines.</li><li>A good eye for design and creativity is a big plus.</li></ul><p>Job Type: Full-time</p><p>Pay: &#8377;15,000.00 - &#8377;25,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Calicut - 673634, Kerala: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>Expected Start Date: 08/09/2025</p>

Client Coordinator

City of San Diego, CA

<div><div><div><h2 class="jobSectionHeader"><b>JOB INFORMATION</b></h2></div>
<p></p><div><p>The Senior Victim Services Coordinator position will be responsible for day-to-day services provided to Your Safe Place - The San Diego Family Justice Center clients; will report directly to the YSP Director of Client Services; and will attend, present at, and represent the YSP at community outreach events and organizational meetings.<br>
<br>
Senior Victim Services Coordinator positions conduct client intakes, answer calls from the public, assist with development and management of YSP intake, client database and referral processes; provide crisis intervention, crisis management and direct service referrals; develop individualized safety plans and conduct comprehensive needs and danger assessments; oversee email filings of restraining orders and manage related tasks; manage and maintain confidential victim and volunteer records and information; assist in the supervision, training and evaluation of Victim Services Coordinators, volunteers and interns; act as confidential advocate for domestic violence, sexual assault and sex trafficking victims during forensic examinations, contact with prosecutors, law enforcement, the courts and other related agencies; may accompany victims and witnesses testifying in court proceedings and provide overall support to victims and Victim Services Coordinator team; identify and assist with volunteer opportunities; create and maintain YSP volunteer manual, training requirements and volunteer database; assist with proper screening and selection of volunteers; coordinate and facilitate new staff and volunteer trainings; provide outreach, education materials and presentations to various community groups, schools and other organizations; attend community partner, city, county and stakeholder/advisory board meetings as the YSP liaison; research and identify resources for clients and create and maintain an YSP resource guide; manage client and volunteer statistical data and annual reporting; oversee select volunteer activities; and perform other duties as assigned.</p><br>
 NOTES:<ul><li>
Eligible benefitted employees originally hired on or after July 10, 2021, will be automatically enrolled in the San Diego City Employees Retirement System (SDCERS).</li><li>
Victim Services Coordinator positions may require Spanish bilingual communication skills for which an additional $1.40 per hour may be paid.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>MINIMUM REQUIREMENTS</b></h2></div>
<p></p><div><div><div>You must meet the following requirements on the date you apply, unless otherwise indicated.<br>
</div><div>
EDUCATION: Bachelor's Degree in Social Services, Criminal Justice, Health Services, Psychology, Sociology, Criminology-Victimology, Women &amp; Gender Studies, or a closely related field.</div><div><br>
 NOTE:<ul><li>
Additional qualifying experience may be substituted for education lacked on a year-for-year basis. One year of full-time experience = 30 semester/45 quarter college-level units.</li></ul></div>
EXPERIENCE: One year of full-time experience performing crisis intervention for individuals involved in violent, traumatic, or sensitive situations. Qualifying experience must include ONE of the following:<br>
<ul><li>
Screening, evaluating, or identifying individual&rsquo;s needs.</li><li>
Providing appropriate assistance or referral.</li></ul><div>
 NOTE:<ul><li>
City of San Diego employees using Out-of-Class Assignment (OCA) experience to qualify must submit written documentation signed by their appointing authority or payroll specialist, detailing the work performed, dates, and total number of qualifying OCA hours. OCA experience without the required documentation will NOT be considered.</li></ul></div><div>
LICENSE: A valid California Class C Driver License may be required at the time of hire.<br>
<br>
HIGHLY DESIRABLE:<br>
<ul><li>
Bilingual communication skills.</li><li>
Experience supervising subordinates responsible for programs/services.</li><li>
Experience providing confidential advocacy to crime victims.</li><li>
Experience maintaining confidentiality and providing excellent customer service to a large volume of individuals seeking assistance related to domestic violence, older and dependent adult abuse, family abuse, sexual abuse, and sex trafficking.</li><li>
Strong interpersonal leadership skills, with the ability to successfully interact with various community members, both inside and outside the City structure.</li></ul></div><div>
REQUIRED DOCUMENTS (MUST SUBMIT WITH APPLICATION):<ul><li>
Proof of degree/transcripts, if utilized to meet the minimum requirements.</li><li>
For City of San Diego employees, proof of Out-of-Class Assignment (OCA), if utilized to meet the minimum requirements.</li></ul>
Required documents should be attached electronically to your application. If you are unable to attach at the time of application submittal, you must submit them as soon as possible via fax: (619) 533-3337; or to the Employment Information Center: City of San Diego Personnel Department, 1200 Third Avenue - Suite 300, San Diego, CA 92101. Include your name and the title of the position for which you are applying.</div></div></div><p></p>
<div><h2 class="jobSectionHeader"><b>SCREENING PROCESS</b></h2></div>
<p></p><div><div>Please ensure all information is complete and accurate as the responses you provide on the supplemental questions will be reviewed using an automated evaluation system. If you are successful in this initial screening process, your application will be reviewed for applicable education, experience, and/or training to ensure all minimum requirements have been met. Successful candidates will be placed on a list which will be used to fill position vacancies during the next one year. For each vacancy, only those candidates with the most appropriate qualifications will be contacted by the hiring department for an interview.</div></div><p></p>
<div><h2 class="jobSectionHeader"><b>SUPPLEMENTAL INFORMATION</b></h2></div>
<p></p><div><div>PRE-EMPLOYMENT REQUIREMENTS: Employment offers are conditional pending the results of all screening processes applicable to this position, which may include the following: confirmation of citizenship or legal right to work in the United States; completion of a pre-employment medical review and exam (which may include drug and alcohol testing); reference checks; and fingerprinting. Fingerprints will be submitted to the Federal Bureau of Investigation and the California Department of Justice for a conviction record report. Certain positions may require additional screening processes, including a polygraph examination and/or background investigation. All screening processes must be successfully completed before employment begins. A positive test result for alcohol, cannabis/marijuana, illegal drugs, or inadequately explained prescription drugs, or misrepresentation, falsification, or omission of pertinent facts in any step of the screening or selection process, may constitute cause for disqualification or termination of employment. Nothing in this job posting constitutes an express or implied contract for employment with the City of San Diego. Candidates must notify the Personnel Department of any change in their name, mailing address, email address, or phone number, otherwise they may miss employment opportunities.</div><div><br>
Rev. 3 &ndash; August 22, 2025 (New Recruitment Date)</div></div></div></div><p></p>

Senior Victim Services Coordinator

AllMed Healthcare Management, Inc

<div><p><b>AllMed </b>is looking for a <b>Client Coordinator</b> to join our team!</p><p>
The Client Coordinator is responsible for servicing inquiries from clients, physicians, nurses or any representative acting on behalf of a client. This position is responsible for data preparation, data entry, data tracking, documentation and filing. All duties are handled with a high degree of quality customer service and in compliance with all regulatory and company standards.</p><p>
</p><p><b>ESSENTIAL JOB FUNCTIONS</b></p><ul><li>
Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.</li><li>
Utilize appropriate systems and databases to enter client or claimant information and or retrieve information.</li><li>
Maintain daily contact with the QA department regarding workflow and pending report status.</li><li>
Contact providers for assignment and update database.</li><li>
File and archive open and closed cases.</li><li>
Verify all client information is current in the database and all client specific guidelines and or rules or information is documented in the system.</li><li>
Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion.</li><li>
Direct calls to other departments as needed.</li><li>
Perform various clerical duties such as typing, filing, emailing, and proofreading.</li><li>
Assist in resolution of customer complaints and quality assurance issue.</li><li>
Notify management of any report issues or concerns.</li><li>
Ensure all practices are carried out in accordance with state and federal safety and legal regulations.
</li><li>Perform other duties as assigned.</li></ul><p><b>
Education and/or Experience
</b></p><ul><li>High school diploma or equivalent required.
</li><li>Minimum one year clerical experience; or equivalent combination of education and experience preferred.</li><li>
Experience in a medical office or insurance industry preferred.</li></ul><p><b>
QUALIFICATIONS
</b></p><ul><li>Must possess complete knowledge of general computer, fax, copier, scanner, and telephone.</li><li>
Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.</li><li>
Must have ability to be trained on and adhere to HIPAA regulations and compliance standards.</li></ul><ul><li>
Must be a qualified typist with a minimum of 40 W.P.M.</li><li>
Ability to follow instructions and respond to managements&rsquo; directions accurately.</li><li>
Must demonstrate accuracy, thoroughness, and responsibility for quality of work, and ability to take initiative to identify improvements. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.</li><li>
Must demonstrate exceptional communication skills.</li><li>
Must be able to work independently, prioritize work activities and use time efficiently.</li><li>
Must be able to maintain confidentiality.</li><li>
Must be able to demonstrate and promote a positive team -oriented environment.</li><li>
Must be able to stay focused and concentrate under normal or heavy distractions.</li><li>
Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time.</li></ul><p><b>
About Us:</b></p><p>
AllMed provides clinical decision making and utilization management solutions to leading payer and provider organizations. We work closely with your team toward a shared vision of healthcare that delivers the highest quality, values patient experience, and ensures both appropriate care and utilization of health-related services.</p><p>
Our solutions are developed and delivered by experts&mdash;they are thoughtfully designed to integrate seamlessly into your organization and help you deliver the right care to the right patients at the right time.</p><p><b>
AllMed offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.</b></p><p><b>
Equal Opportunity Employer - Minorities/Females/Disabled/Veterans</b></p></div>

Supertech Group

<div><p>Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?</p><p>
If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. webook.com is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA.</p><p><b>
Job Overview:</b></p><p>
We are seeking a proactive and detail-oriented Project Coordinator to join our Delivery Department. This role is instrumental in ensuring the smooth coordination and execution of client-facing digital platform projects&mdash;bridging internal teams and external stakeholders. The Project Coordinator will work across cross-functional delivery teams, product owners, and B2B clients to maintain alignment, track progress, and drive delivery governance.<br>
<br>
You&rsquo;ll support both the strategic execution of client solutions and the internal operational structure needed to scale our project delivery across phases and accounts.</p><p></p><p><b>
Key Responsibilities:</b></p><p><b>
Project Coordination &amp; Delivery Support</b></p><ul>
<li>Coordinate across product, design, engineering, and QA teams to track timelines, dependencies, and risks.</li>
<li>Support Delivery Managers in executing project plans, maintaining Jira boards, and organizing team stand-ups and reviews.</li>
<li>Prepare and follow up on weekly status reports, risk logs, and action trackers for internal and client stakeholders.</li>
<li>Ensure project documentation (BRDs, meeting minutes, UAT plans) is maintained and up to date.</li>
</ul><p><b>Client-Facing Support</b></p><ul>
<li>Assist in preparing client-facing presentations, status updates, and decision logs.</li>
<li>Support in facilitating alignment sessions and workshops with B2B clients to ensure clear scope and delivery expectations.</li>
<li>Track client feedback and scope change requests, and ensure they are logged, reviewed, and escalated appropriately.</li>
</ul><p><b>Delivery Governance, OKRs Monitoring &amp; Internal Operations</b></p><ul>
<li>Help maintain delivery frameworks, templates, and documentation standards across the department.</li>
<li>Track and monitor project- and department-level OKRs (Objectives &amp; Key Results), ensuring activities and outputs remain aligned with strategic priorities.</li>
<li>Collaborate with Delivery and Product leadership to report on OKR progress and surface blockers tied to team-level commitments.</li>
<li>Monitor project health KPIs and escalate any risks to delivery timelines or scope.</li>
<li>Coordinate with internal departments (Product, Content, Tech, and Finance) to ensure smooth handoffs and operational readiness.</li>
</ul><p><b>Continuous Improvement</b></p><ul>
<li>Recommend enhancements to coordination workflows, reporting structures, and delivery practices based on observed gaps.</li>
<li>Contribute to internal knowledge sharing and retrospectives to improve delivery execution over time.</li>
</ul><p><b>Key Skills &amp; Attributes:</b></p><ul>
<li>Strong organizational skills with attention to detail and follow-through.</li>
<li>Excellent verbal and written communication&mdash;able to simplify complex updates for both technical and business stakeholders.</li>
<li>Comfortable managing multiple workstreams and shifting priorities.</li>
<li>High sense of ownership, urgency, and professionalism when dealing with internal teams and clients.</li>
<li>Collaborative, proactive mindset with a solution-oriented attitude.</li>
</ul><p><b>Requirements</b></p><ul>
<li>3&ndash;5 years of experience in project coordination, delivery operations, or client services&mdash;preferably in a SaaS, consulting, or digital platform environment.</li>
<li>Background in strategy consulting, client solutions, or PMO is a plus.</li>
<li>Familiarity with tools like Jira, Confluence, Google Sheet, and/or Odoo Projects is nice-to-have.</li>
<li>Experience working with cross-functional product/tech teams and external clients.</li>
<li>Prior exposure to OKRs frameworks and working in results-driven delivery teams is strongly preferred.</li></ul></div>

Project Coordinator

Supertech Innovation Labs

<div>
 Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?
 <br/>
 <br/>
 If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. webook.com is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA.
 <br/>
 <br/>
 <strong>
  Job Overview:
  <br/>
  <br/>
 </strong>
 We are seeking a proactive and detail-oriented Project Coordinator to join our Delivery Department. This role is instrumental in ensuring the smooth coordination and execution of client-facing digital platform projects&mdash;bridging internal teams and external stakeholders. The Project Coordinator will work across cross-functional delivery teams, product owners, and B2B clients to maintain alignment, track progress, and drive delivery governance.
 <br/>
 <br/>
 You'll support both the strategic execution of client solutions and the internal operational structure needed to scale our project delivery across phases and accounts.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <strong>
  Project Coordination &amp; Delivery Support
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Coordinate across product, design, engineering, and QA teams to track timelines, dependencies, and risks
  </li>
  <li>
   Support Delivery Managers in executing project plans, maintaining Jira boards, and organizing team stand-ups and reviews
  </li>
  <li>
   Prepare and follow up on weekly status reports, risk logs, and action trackers for internal and client stakeholders
  </li>
  <li>
   Ensure project documentation (BRDs, meeting minutes, UAT plans) is maintained and up to date
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Client-Facing Support
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assist in preparing client-facing presentations, status updates, and decision logs
  </li>
  <li>
   Support in facilitating alignment sessions and workshops with B2B clients to ensure clear scope and delivery expectations
  </li>
  <li>
   Track client feedback and scope change requests, and ensure they are logged, reviewed, and escalated appropriately
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Delivery Governance, OKRs Monitoring &amp; Internal Operations
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Help maintain delivery frameworks, templates, and documentation standards across the department
  </li>
  <li>
   Track and monitor project- and department-level OKRs (Objectives &amp; Key Results), ensuring activities and outputs remain aligned with strategic priorities
  </li>
  <li>
   Collaborate with Delivery and Product leadership to report on OKR progress and surface blockers tied to team-level commitments
  </li>
  <li>
   Monitor project health KPIs and escalate any risks to delivery timelines or scope
  </li>
  <li>
   Coordinate with internal departments (Product, Content, Tech, and Finance) to ensure smooth handoffs and operational readiness
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Continuous Improvement
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Recommend enhancements to coordination workflows, reporting structures, and delivery practices based on observed gaps
  </li>
  <li>
   Contribute to internal knowledge sharing and retrospectives to improve delivery execution over time
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Skills &amp; Attributes:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong organizational skills with attention to detail and follow-through
  </li>
  <li>
   Excellent verbal and written communication&mdash;able to simplify complex updates for both technical and business stakeholders
  </li>
  <li>
   Comfortable managing multiple workstreams and shifting priorities
  </li>
  <li>
   High sense of ownership, urgency, and professionalism when dealing with internal teams and clients
  </li>
  <li>
   Collaborative, proactive mindset with a solution-oriented attitude
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3-5 years of experience in project coordination, delivery operations, or client services&mdash;preferably in a SaaS, consulting, or digital platform environment
  </li>
  <li>
   Background in strategy consulting, client solutions, or PMO is a plus
  </li>
  <li>
   Familiarity with tools like Jira, Confluence, Google Sheet, and/or Odoo Projects is nice-to-have
  </li>
  <li>
   Experience working with cross-functional product/tech teams and external clients
  </li>
  <li>
   Prior exposure to OKRs frameworks and working in results-driven delivery teams is strongly preferred
  </li>
 </ul>
</div>


GrowthRatio Solutions

<p><b>Job Title:</b> Client Engagement Coordinator<br/><b>Company:</b> GrowthRise Solutions<br/><b>Location:</b> Bahria Town Phase 7, Islamabad<br/><b>Positions Available:</b> 4<br/><b>Job Type:</b> Full-Time, On-Site</p><p><b>About Us</b><br/>GrowthRise Solutions is a fast-growing e-commerce company committed to delivering exceptional customer service. We are looking for enthusiastic, detail-oriented individuals to join our on-site team in Bahria Town Phase 7, Islamabad. This is a full-time position offering opportunities for professional growth within the dynamic world of e-commerce.</p><p><b>Role Overview</b><br/>As a Client Engagement Coordinator, you will be the first point of contact for our customers, ensuring a smooth and satisfying experience. You will communicate via live chat, email, and phone, assisting with orders, answering inquiries, and resolving issues promptly and professionally.</p><p><b>Key Responsibilities:</b></p><ul><li>Respond to customer inquiries in a timely and courteous manner</li><li>Process orders, track shipments, and manage returns</li><li>Maintain accurate records of customer interactions and order details</li><li>Engage with customers in real-time via live chat to resolve concerns and provide account-related support</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in any field</li><li>Strong written and verbal English communication skills (essential for both local and international customers)</li><li>Prior customer service experience preferred; knowledge of e-commerce platforms such as eBay is a plus</li><li>Must bring your own laptop daily</li><li>Must be able to commute to or plan to relocate near Bahria Town Phase 7, Islamabad</li></ul><p><b>What We Offer:</b></p><ul><li>Starting salary: <b>PKR 40,000/month</b></li><li>Career growth opportunities in a leading e-commerce business</li><li>Hands-on training and ongoing skill development</li><li>A dynamic and collaborative work environment</li><li>The chance to be part of a company that values customer satisfaction and innovation</li></ul><p><b>Important:</b><br/>This is a <b>full-time, on-site</b> position. Only apply if you meet the stated requirements and can work in person.</p><p>Job Type: Full-time</p><p>Pay: From Rs40,000.00 per month</p><p>Work Location: In person</p>

Client Engagement Coordinator

WASHTENAW COUNTY, MI

<div></div><div><div><div><div><div><div><div><div><div><div>DATE:</div><div> 8/25/25</div>
</div><br>
<div><div>STATUS:</div><div> Regular, Full Time</div>
</div><br>
<div><div>SALARY RANGE:</div><div> starting at $58,628.96</div>
</div><br>
<div><div>TITLE:</div><div> CLIENT COORDINATOR/RESOURCE SPECIALIST</div>
</div><br>
<div><div>GRADE:</div><div> 113
</div></div><br>
<div><div>LOCATION:</div><div> 101 E. Huron</div>
</div><br>
<div><div>UNION AFFILIATION:</div><div> AFSCME 2733 Family Division - Juvenile Center</div><br>
</div><br>
<br>
</div></div></div></div><br>
</div></div><br>
<br>
<div></div><div><div><div><div><div><div><b>JOB SUMMARY
</b></div></div><br>
<div><div>Under the general direction of the Problem-Solving Courts Director and in collaboration with or guidance from a Presiding Judge, Trial Court Administrator/Designee, and/or a higher classified employee within the Trial Court, will be responsible for professional case management activities related to Problem-Solving Courts and other special programs. This position will be working with felony defendants, child welfare involved families, and other respondents (also referred to as clients or participants) at all stages of the court process. Activities include independent client supervision and facilitation of communication between the court, treatment providers, service providers, and law enforcement agencies. Through contact with program participants and engagement in required team meetings, the Client Coordinator will craft and guide a case plan for the successful completion of court-ordered requirements. Maintenance of confidential participant records is required. Special programs and projects activities may include community outreach, resource development, building program capacity, participation in steering or advisory committees, and connecting with social service agencies. The Client Coordinator will be responsible for identifying and securing community resources and connecting program participants with those services. They will support grant writing projects for various programs. Some positions may be grant funded.
</div></div><br>
<div><div><b>EXAMPLES OF DUTIES
</b></div></div><br>
<div><div><b>Essential Duties:<br>
</b><br>
<br>
</div></div><br>
<div><div>Carry out social work case management activities to provide professional services to eligible clients. Arrange, coordinate, monitor, evaluate, and advocate for services to meet the client's needs.<br>
<ul><li>
</li></ul></div></div><br>
<div><div>Provide case management to program participants in compliance with the applicable best practice standards.<br>
<ul><li>
</li></ul></div></div><br>
<div><div>Participate in training at least annually and as often as directed on the treatment court model, key components, and the applicable best practice standards.<br>
<ul><li>
</li></ul></div></div><br>
<div><div>Conduct intake screening and follow-up interviews. Meet with participants at the county jail, court, treatment facilities, residence, and/or other arranged locations.<br>
<ul><li>
</li></ul></div></div><br>
<div><div>Perform comprehensive assessments and contact other agencies, courts, police, and prosecutors to gather and evaluate data to determine client eligibility and needs.<br>
<ul><li>
</li></ul></div></div><br>
<div><div>Make community resource referrals for participants regarding medical concerns, housing, counseling, employment, education, drug testing, substance use/mental health treatment, etc.<br>
<ul><li>
</li></ul></div></div><br>
<div><div>Facilitate case staffing and planning sessions with providers and community partners. Develop collaborative case management responses to behavior.<br>
<ul><li>
</li></ul></div></div><br>
<div><div>Maintain face-to-face contact with clients in the community. Contacts will be weekly or as often as required.<br>
<ul><li>
</li></ul></div></div><br>
<div><div>Track participants' progress in all problem-solving court services and referrals.<br>
<ul><li>
</li></ul></div></div><br>
<div><div>Verify alleged violations and prepare reports for the court as necessary. Provide testimony at violation arraignment hearings.<br>
<ul><li>
</li></ul></div></div><br>
<div><div>Monitor participant compliance with program rules and requirements.<br>
<ul><li>
</li></ul></div></div><br>
<div><div>Prepare progress reports and complete data entries for each participant under the case manager's care.<br>
<ul><li>
</li></ul></div></div><br>
<div><div>Attend all team meetings and review hearings and provide updates on participants as needed.<br>
<ul><li>
</li></ul></div></div><br>
<div><div>Obtain confidentiality agreements from team members.<br>
<ul><li>
</li></ul></div></div><br>
<div><div>Researches, identifies, and implements available community resources to assist participants in successful rehabilitation and completion of court programs.<br>
<ul><li>
</li></ul></div></div><br>
<div><div>Participate in the grant application process under the direction of the Problem-Solving Courts Director and/or another grant application author.<br>
<ul><li>
</li></ul></div></div><br>
<div><div>Coordinate services and resources with partnered agencies as required or directed.<br>
<ul><li>
</li></ul></div></div><br>
<div><div>Compile data reports as needed. Assist in the analysis of program data.<br>
<ul><li>
</li></ul></div></div><br>
<div><div>Position may require use of personal vehicle.<br>
<ul><li>
</li></ul></div></div><br>
<div><div>Increase program capacity by liaising with social service agencies. Represent the Trial Court on steering teams, advisory committees, and workgroups aimed at providing services for court participants.<br>
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<div><div>Position may require work outside of normal court hours.<br>
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<div><div><ul><li>Perform other duties, as assigned.
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<div><div><b>EMPLOYMENT QUALIFICATIONS
</b></div></div><br>
<div><div><b>Knowledge, Skills, and Abilities:<br>
</b><br>
<br>
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<div><div>Bachelor's Degree from an accredited college or university with a concentration in a social science field such as social work, psychology, criminal justice, or a closely related human services/behavioral health discipline.<br>
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<div><div>At least one (1) year of experience in professional case management, program development, professional service/treatment administration, criminal justice, substance use evaluation, and/or client supervision. Additional experience is preferred.<br>
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</li></ul></div></div><br>
<div><div>Adhere to the applicable best practice standards.<br>
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<div><div>Program-specific training is required for this position (at least annually).<br>
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<div><div>Interpersonal skills to develop and maintain effective working relationships with offenders, peers, management, other professionals, and the public.<br>
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<div><div>Communication skills to establish rapport with offenders to gain their confidence and cooperation and to engage offenders who may respond negatively to outreach efforts.<br>
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<div><div>Must be able to comfortably meet in private with felony defendants in the community, in custody, in an office setting, or at another location.<br>
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<div><div>Analytical skills to be able to read, understand, interpret, and apply statutes, policies, best practices, rules, and procedures.<br>
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<div><div>Ability to work independently on case assignments and understand the problems faced by offenders from all cultural backgrounds and economic levels.<br>
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<div><div>Problem-solving skills, planning skills, ability to prioritize and time management skills to meet the demands of the court's deadlines.<br>
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<div><div>Word processing skills necessary for the creation and compilation of various documents, communications, and reports.<br>
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<div><div>Interpersonal skills necessary to communicate with court personnel in the exchange of information and provide courteous and accurate information and responses to the public, other employees, and outside agencies.<br>
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<div><div>Skill and experience in Microsoft Office and other program specific software.<br>
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<div><div><ul><li>Knowledge of and ability to maintain confidentiality of program participants.
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<div><div><b>LICENSES/CERTIFICATIONS
</b></div></div><br>
<div><div>Possession of and maintenance of a valid Michigan vehicle operator's license.
</div></div><br>
<div><div><b>PHYSICAL DEMANDS
</b></div></div><br>
<div><div>Duties require sufficient mobility to work in a standard office setting and use standard office equipment including a computer, vision to read printed materials and a computer screen and hearing and speech sufficient to communicate in person or over the telephone. Duties require the mobility to drive to visit court wards at their residences, treatment facilities, and/or the county jail.
</div></div><br>
<div><div>These requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.
</div></div><br>
<div><div><b>EDUCATION
</b></div></div><br>
<div><div>Possession of a bachelor's degree in social work, psychology, criminal justice, or closely related fields.
</div></div><br>
<div><div><b>EXPERIENCE
</b></div></div><br>
<div><div>A minimum of one (1) year of experience in professional case management, program development, professional service delivery, treatment administration, criminal justice, substance use evaluation, and/or client supervision required. Additional experience is preferred. Six-month probationary period.
</div></div><br>
<div><div>This class description intends to identify the major duties and requirements of the job and should not be interpreted as all inclusive. Incumbents may be requested to perform job-related duties other than those outlined above and may be required to have specific job-related knowledge for successful job performance.<br>
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<div><div><p>FILING DEADLINE: 9/9/25</p>
<p>CONTROL NUMBER: 2508-2800-2627-0001</p>
<p>AN EQUAL OPPORTUNITY EMPLOYER</p></div></div></div></div>

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