client services director

Pareto People

<div>
 <p>
  On behalf of our client, a dynamic and rapidly expanding Marketing Activation Agency is seeking an Account Director to support their ongoing growth.
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 </p>
 <p>
  Key Responsibilities:
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  Client Partnership &amp; Communication
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 <ul>
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   Serve as the go-to contact for assigned clients, nurturing strong, long-term relationships.
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   Understand client business objectives and translate them into actionable plans.
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   Own project timelines, briefs, feedback loops, and internal communication.
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   Manage client expectations and represent agency capabilities with clarity and confidence.
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 </ul>
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  Campaign &amp; Project Oversight
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 <ul>
  <li>
   Collaborate with strategy, creative, and content teams to develop campaigns and initiatives.
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   Ensure all deliverables &mdash; from social posts to full-scale brand campaigns &mdash; meet quality, timing, and strategic benchmarks.
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   Oversee approvals and revisions, ensuring client feedback is integrated smoothly and efficiently.
  </li>
 </ul>
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  Revenue Growth &amp; New Business
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 <ul>
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   Proactively identify opportunities to upsell and cross-sell agency services to existing clients.
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   Support in the preparation of proposals, pitches, and pricing for new projects and retainer expansions.
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   Contribute to client acquisition efforts through outreach, networking, and attending industry events.
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   Track and deliver against revenue and profitability targets across managed accounts.
  </li>
 </ul>
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  <br/>
 </p>
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  Internal Collaboration
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 <ul>
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   Work closely with the Strategy Director and Creative Director to align outputs with client objectives.
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   Facilitate seamless collaboration across departments including production, content, media buying, and analytics.
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   Anticipate roadblocks and proactively solve problems before they escalate.
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 </ul>
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  Reporting &amp; Performance
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   Support reporting efforts in collaboration with the analyst or strategist.
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   Lead performance reviews and post-campaign debriefs with clients.
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   Identify upsell opportunities and support business growth initiatives.
  </li>
 </ul>
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 </p>
</div>


Account Director

NextGENi - A DotZero Company

<div>
 <strong>
  Job Details
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  <br/>
 </strong>
 <ul>
  <li>
   Role: Director &ndash; Client Services
  </li>
  <li>
   Location: Hybrid (Karachi or UAE based)
  </li>
  <li>
   Experience Range: 10-15 Years
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  </li>
 </ul>
 <strong>
  About NextGENi
  <br/>
  <br/>
 </strong>
 NextGENi (Next Generation Innovations) is transforming how regional startups build their technology teams. We help ambitious founders build and manage their offshore technology teams at twice the speed and fraction of the cost. We have built tech teams for some of the leading startups in the region including Careem, Dubizzle, and Kavak. Our mission is to create exceptional tech teams while maintaining an unparalleled culture and the highest regard for professional principles.
 <br/>
 <br/>
 You can go through our slide-deck for startup founders here.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 The role is ideally suited for what we passionately call &lsquo;
 <strong>
  Wapistanis
 </strong>
 &lsquo; &ndash; Regional expats in US/Canada/Europe/Australia, looking to move back closer to home in a senior management role.
 <br/>
 <br/>
 We are looking to strengthen our commercial and client services function and seeking a Client Services Leader to join our dynamic, growth-oriented team. In this role, the candidate will own key relationships (aka accounts), ensure NPS of 100, and collaborate closely with partners to ensure the successful delivery of services.
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 <br/>
 This position reports directly to the CEO, with a dotted line to the commercial team in UAE.
 <br/>
 <br/>
 <strong>
  Profile
  <br/>
  <br/>
 </strong>
 If your profile matches these 4 criteria, let&rsquo;s have a talk:
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 <br/>
 <ul>
  <li>
   10&ndash;15 years of professional experience in software development or tech consulting with experience of delivering complex IT projects
  </li>
  <li>
   At least 5 years of work experience in the Americas, Europe or GCC (not remote, actually based there)
  </li>
  <li>
   Possess a passport from EU/US/Canada as the role requires international trips at short notice; ~20% of the role is travel
  </li>
  <li>
   Willing to relocate to Karachi or UAE, or currently residing there already
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Instructions to Apply
  <br/>
  <br/>
 </strong>
 Interested candidates meeting the requirements can reach out directly to Farzal via LinkedIn.
</div>


Director – Client Services

Specialized Pipe Technologies

<p>The Account Director is a senior leader in the business, working to develop and champion advanced strategic projects, and pursue their implementation with a set of key clients.</p> <p>Please note, only candidates with rights to work and live in Australia will be considered for the role.</p> RESPONSIBILITIES <ul> <li>Liaise with key clients on a day to day basis at a senior level, developing strong professional relationships.</li> <li>Develop client projects in line with business and channel objectives.</li> <li>Advise the business on high-level strategic direction, and channel and technology opportunities.</li> <li>Develop team skills and culture in line with business direction and client requirements, focusing on new channels and opportunities.</li> <li>Be an ambassador for Jack Nimble's values and culture.</li> <li>Lead key new business and cross-sell opportunities.</li> </ul> SKILLS <ul> <li>Highly-effective and confident client, stakeholder and staff management skills; including the ability to plan and host client and staff workshops, pitches and meetings.</li> <li>Strong experience working in inter-agency-teams, championing collaboration but also looking out for the best interests of Jack Nimble.</li> <li>Exceptional communication, interpersonal and multi-level leadership skills.</li> <li>An advanced ability to independently plan, strategise, and mobilise to achieve a project.</li> <li>A confident and considered approach to problem solving and project management.</li> <li>Full awareness of social channels and tactics with hands on skills in at least one discipline or channel.</li> <li>A thorough understanding of the production process.</li> <li>A natural talent for exploring and workshopping business objectives, using data and digital skills to develop project plans.</li> <li>Hands on skills in at least one discipline (social strategy, creative or content production), with a high level of working knowledge in all major social channels.</li> </ul> PERFORMANCE MEASUREMENT WHAT TO EXPECT <p>Continuous learning is a huge part of our workplace culture. We offer in-house training sessions to upskill your qualifications.</p> <p>The Account Director will work directly with our Business Partners and Senior Leaders.</p> <p>Through our in-house training and support, we also look beyond our company to aid our staff's professional development, with access and encouragement to attend industry events, workshops and paid external courses.</p> <p>We're looking to develop our team to be the next leaders in our industry, and in our business. Excellent opportunities to become a trusted partner within the company.</p> <p>We have a transparent direction for our business and clear pathways for all staff; supported by regular reviews, training courses and personal development plans.</p> <p>We value culture as a top priority. We know that we succeed by working collaboratively, drawing on our shared knowledge and growing together.</p> <p>Culture isn't just a set of behaviours, backgrounds, or interests - it's a growth mindset, no ego, and having an openness to learn, challenge, be challenged, and share ideas.</p> <p>We host regular social and sporting events, lunches and drinks. We love getting everyone together to celebrate our successes. We work hard and smart while providing flexible working hours for all team members. We offer remote workings, a pet friendly plant filled office with casual working areas, and fully stocked fridge.</p> APPLICATION <p><b>Sparro Digital Marketing</b> Level 12, 35 Tumbalong Boulevard,<br/>Haymarket, NSW Australia</p>

NextGenI

<p></p><div><div><div><div><div><div><div><ul><div>Karachi or UAE</div>
<div>Full-Time</div><div><br>
</div></ul></div></div></div></div></div></div><p></p><div><div><div><p><b>Job Details</b>:</p>
<div><ul><li><b>Role: </b>Director &ndash; Client Services</li></ul>
<ul><li><b>Location:</b> Hybrid (Karachi or UAE based)</li></ul>
<ul><li><b>Experience Range:</b> 10-15 Years</li></ul>
</div>
<p><b>About NextGENi</b>:<br>
<br>
NextGENi (Next Generation Innovations) is transforming how regional startups build their technology teams. We help ambitious founders build and manage their offshore technology teams at twice the speed and fraction of the cost. We have built tech teams for some of the leading startups in the region including Careem, Dubizzle, and Kavak. Our mission is to create exceptional tech teams while maintaining an unparalleled culture and the highest regard for professional principles.</p>
<p>You can go through our slide-deck for startup founders here.</p>
<p><b>About the Role</b>:<br>
<br>
The role is ideally suited for what we passionately call &lsquo;<b>Wapistanis</b>&lsquo; &ndash; Regional expats in US/Canada/Europe/Australia, looking to move back closer to home in a senior management role.</p>
<p>We are looking to strengthen our commercial and client services function and seeking a Client Services Leader to join our dynamic, growth-oriented team. In this role, the candidate will own key relationships (aka accounts), ensure NPS of 100, and collaborate closely with partners to ensure the successful delivery of services.
</p><p>This position reports directly to the CEO, with a dotted line to the commercial team in UAE.</p>
<p><b>Profile:</b></p>
<p>If your profile matches these 4 criteria, let&rsquo;s have a talk:</p>
<div><ul><li>10&ndash;15 years of professional experience in software development or tech consulting with experience of delivering complex IT projects</li></ul>
<ul><li>At least 5 years of work experience in the Americas, Europe or GCC (not remote, actually based there)</li></ul>
<ul><li>Possess a passport from EU/US/Canada as the role requires international trips at short notice; ~20% of the role is travel</li></ul>
<ul><li>Willing to relocate to Karachi or UAE, or currently residing there already</li></ul>
</div>
<div><div><p><b>Instructions to Apply</b></p>
<div>Interested candidates meeting the requirements can reach out directly to Farzal via LinkedIn.</div><br>
</div></div>
</div></div></div><p></p><div><div><div><div><p>Benefits</p>
<p>If you give your employees the best, they will give you their best!<br>
We offer the best compensation package to our employees in the industry within Pakistan, second only to none. Take a look at our comprehensive list of benefits that comes with working for us, regardless of your title and position.</p></div></div></div></div></div><p></p>

TAAFI NURSING SERVICES

<p>Taafi Nursing Services is seeking a highly experienced (Care Services Director) to lead the establishment, development, and expansion of our Private Nursing Services (PNS) operations in Qatar.</p><p>This is a key strategic leadership position responsible for building the service from the ground up, driving business growth, and ensuring high-quality, compliant care delivery.</p><p><b>Key Responsibilities</b></p><ul><li>Lead the <b>establishment and operational setup</b> of Private Nursing Services (PNS) in Qatar</li><li>Develop and implement <b>business plans, service models, and growth strategies</b></li><li>Oversee <b>care services operations</b>, including staffing, scheduling, and service delivery</li><li>Lead <b>project planning</b>, timelines, and execution for new service launches</li><li>Ensure full compliance with <b>local regulations and authorities</b> (DHP, Ministry of Public Health, MOL, etc.)</li><li>Build and manage relationships with <b>clients, hospitals, insurers, and stakeholders</b></li><li>Contribute to <b>recruitment, training, and performance management</b> of nursing and caregiver teams</li><li>Monitor service quality, KPIs, and client satisfaction</li><li>Support budgeting, cost control, and operational efficiency</li></ul><p><b>Candidate Requirements</b></p><ul><li>Proven experience in <b>Private Nursing Services (PNS)</b> or home healthcare <b>within Qatar</b></li><li>Demonstrated success in <b>establishing or expanding a healthcare or care services business locally</b></li><li>Strong background in <b>business development, operations, and project planning</b></li><li>Excellent leadership, organizational, and problem-solving skills</li><li>Strong understanding of <b>local healthcare regulations and market dynamics</b></li><li>Ability to work independently and drive results in a start-up / growth environment</li><li>Excellent communication and stakeholder-management skills</li></ul><p>Job Type: Full-time</p><p>Pay: QAR5,000.00 - QAR8,000.00 per month</p>

Care Services Director

Performant Financial Corporation

<div><div>ABOUT MACHINIFY:</div><div></div><div>
In October 2025, Machinify acquired Performant and we are now part of the Machinify organization. Machinify is a leading healthcare intelligence company with expertise across the payment continuum, delivering unmatched value, transparency, and efficiency to health plans. Deployed by over 75 health plans, including many of the top 20, and representing more than 170 million lives, Machinify&rsquo;s AI operating system, combined with proven expertise, untangles healthcare data to deliver industry-leading speed, quality, and accuracy. We&rsquo;re reshaping healthcare payment through seamless intelligence.</div><div></div><div>
ABOUT THE OPPORTUNITY:</div><div></div>
Hiring Range: $140-160k<div></div><div>
The Government Programs Director has responsibility to assist in sales efforts in acquiring new client opportunities and is also responsible for overall management and service delivery of assigned customers and projects, including customer satisfaction and financial results. Manage full range of project life cycle (Initiate, Plan, execute, close).</div><div><br>
Key Responsibilities to include:</div><div></div><div>
Relationships and Collaboration</div><ul><li><div>
Build relational network within assigned accounts</div></li><li><div>
Leads cross functional implementation teams</div></li><li><div>
May mentor and train other Government Programs staff</div></li></ul><div></div><div>
Sales and Marketing</div><ul><li><div>
Leverage relational network within assigned accounts to identify opportunities to expand Performant&rsquo;s services footprint</div></li><li><div>
Partner with sales executives to scope opportunity and develop sales discussions with the clients</div></li><li><div>
Supports building definition of offerings for potential accounts as well as assigned account base</div></li><li><div>
Shared responsibility for account financial growth targets</div></li><li><div>
Conducts feasibility analysis as part of the sales and contracting process</div></li><li><div>
 Builds forecasting and growth plans for assigned accounts</div></li></ul><div></div><div>
Solution Delivery and Client Satisfaction</div><ul><li><div>
Develops implementation strategy, plan and resource requirements for new accounts or projects</div></li><li><div>
Establishes metrics, process flow, roles &amp; responsibilities, timelines, budgets, and requirements for project go-live</div></li><li><div>
Ensure appropriate alignment of resources and efficiencies to protect and grow margins while delivering value to the customer</div></li><li><div>
Responsible for delivery of results according to scope of existing contract</div></li><li><div>
Identifies opportunities for increased efficiencies to processes, systems and tools used in delivering client services</div></li><li><div>
Understands customer needs and appropriately manages customer expectations</div></li><li><div>
Conducts compliance reviews and takes initiative for recommendation and action to mitigate risks</div></li><li><div>
Review and input to reporting and analytics for assigned accounts</div></li><li><div>
Leverage analytics to identify efficiency opportunities, mitigate potential risks or issues, monitor service delivery activity, and provide status reports</div></li><li><div>
Handles escalated problem solving and issue resolution</div></li><li><div>
Has accountability for resolution of complex or escalated billing issues</div></li><li><div>
Monitor overall account health and client satisfaction</div></li></ul><div></div><div>
Team Management</div><ul><li><div>
Direct and supervise work of small direct and expanded cross-functional account support team</div></li><li><div>
 Sets clear expectations aligned with company and account strategy</div></li><li><div>
Provides coaching, feedback and holds accountability for results and behaviors</div></li><li><div>
Serves as positive role model and leads by example in alignment with company mission, vision, and values</div></li></ul><div></div><div>
Internal Business Process Improvement</div><ul><li><div>
Participate in developing a program management process based on project and client services best business practices and procedures</div></li><li><div>
Develop and ensure quality delivery of Client Training curriculums</div></li><li><div>
Development, adoption and maintenance of Issue Escalation procedures</div></li><li><div>
Participates in vendor selection and management</div></li></ul><div></div><div>
Knowledge, Skills and Abilities Needed:</div><ul><li><div>
Requires exceptional influencing, facilitation, and communication skills coupled with analytical and critical thinking abilities.</div></li><li><div>
Ability to deal well with ambiguity. Can effectively shift focus and priorities comfortably, can decide and act without having the total picture, comfortable handling risk and adversity.</div></li><li><div>
Applies excellent interpersonal skills both in one-on-one situations and in larger group meetings.</div></li><li><div>
Proven ability to work independently and in cross-functional teams, with Government customers and key stakeholders through collaboration, adapting and consulting.</div></li><li><div>
Possess ability to work in team environment where collaboration and the knowledge transfer process are critical for success.</div></li><li><div>
Ability to build strong relationships both internal and external to the organization</div></li><li><div>
Exercises excellent judgment and possesses a keen attention to detail</div></li><li><div>
Demonstrates initiative, creativity and innovation to drive excellent customer results and satisfaction</div></li><li><div>
Demonstrates good judgment by anticipating the consequences of actions and weighing multiple, sometimes conflicting, priorities</div></li><li><div>
Ability to make good decisions and perform work independently to drive results given direction in the form of assigned goals objectives.</div></li><li><div>
Demonstrated ability to provide excellent service to diverse clients and maintain positive attitude in fast paced, dynamic environment</div></li><li><div>
Able to solve complex problems, and resolve disagreements with informed, rational debate.</div></li><li><div>
Acts with confidence and achieves results</div></li><li><div>
Builds credibility and trust</div></li><li><div>
Mind-set of continuous improvement and adapts quickly to change</div></li><li><div>
Strong computer application skills (Microsoft office suite, and others)</div></li><li><div>
Experience in managing projects and programs with cross matrix teams</div></li><li><div>
Ability to manage multiple projects simultaneously with exceptional organizational skills under pressure</div></li><li><div>
Strong process, project and program management skills</div></li><li><div>
Strong management skills in coaching, mentoring and training</div></li></ul><div><br>
Required and Preferred Qualifications:</div><ul><li><div>
Minimum 8-10 years senior professional level experience in corporate or healthcare management environment, including experience working with Government clients.</div></li><li><div>
Minimum 5-7 years of experience in corporate or healthcare management environment with direct management responsibility for teams of 5 or more.</div></li><li><div>
Minimum of 5 years of experience leading and directing large cross functional project teams.</div></li><li><div>
Bachelor&rsquo;s degree in business, finance, management, or related field</div></li><li><div>
Certified coder, registered nurse, healthcare management or other medical field degree or certification for healthcare account focused positions is preferred</div></li></ul><div></div><div>
WHAT WE OFFER:</div><div></div><div>
Machinify offers a wide range of benefits to help support a healthy work/life balance. These benefits include medical, dental, vision, HSA/FSA options, life insurance coverage, 401(k) savings plans, family/parental leave, paid holidays, as well as paid time off annually. For more information about our benefits package, please refer to our benefits page on our website or discuss with your Talent Acquisition contact during an interview.</div><div></div><div>
Physical Requirements &amp; Additional Notices:</div><div></div><div>
If working in a hybrid or fully remote setting, access to reliable, secure high-speed Internet at your home office location is required. Proof of such may be required prior to an offer being made. It is the Employee&rsquo;s responsibility to maintain this Internet access at their home office location.</div><div></div><div>
The following is a general summary of the physical demands and requirements of an Office/Clerical/Professional or similar job, whether completed remotely at a home office or in a typical on-site professional office environment. This is not intended to be an exhaustive list of requirements, as physical demands of each individual job may vary.</div><div></div><ul><li><div>
Regularly sits at a desk during scheduled shift, uses office phone or headset provided by the Company for phone calls, making outbound calls and answering inbound return calls using an office phone system; views a computer monitor, types on a keyboard and uses a computer mouse.</div></li><li><div>
Regularly reads and comprehends information in electronic (computer) or paper form (written/printed).</div></li><li><div>
Regularly sit/stand 8 or more hours per day.</div></li><li><div>
Occasionally lift/carry/push/pull up to 10lbs.</div></li></ul><div></div><div>
Machinify is a government contractor and subject to compliance with client contractual and regulatory requirements, including but not limited to, Drug Free Workplace, background requirements, and other clearances (as applicable). As such, the following requirements will or may apply to this position:</div><ul><li><div>
Must submit to, and pass, a pre-hire criminal background check and drug test (applies to all positions). Ability to obtain and maintain client required clearances, as well as pass regular company background and/or drug screenings post-hire, may be required for some positions.</div></li><li><div>
Some positions may require the total absence of felony and/or misdemeanor convictions. Must not appear on any state/federal debarment or exclusion lists.</div></li><li><div>
Must complete the Machinify Teleworker Agreement upon hire and adhere to the Agreement and all related policies and procedures.</div></li><li><div>
Other requirements may apply.</div></li></ul><div></div><div>
All employees and contractors for Machinify may and/or will have access to Sensitive, Proprietary, Confidential and/or Public data. As such, all employees and contractors will have ownership and responsibility to report any violations to the Confidentiality and Integrity of Sensitive, Proprietary, Confidential and/or Public data at all times. Violations to Machinify's policy related to the Confidentiality or Integrity of data may be subject to disciplinary actions up to and including termination.</div><div></div><div>
Machinify is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Machinify will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if you believe a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact Machinify&rsquo;s Human Resources team to discuss further.</div><div></div><div>
Our diversity makes Machinify unique and strengthens us as an organization to help us better serve our clients. Machinify is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, religion, gender, gender identity, sexual orientation, pregnancy, age, physical or mental disability, genetic characteristics, medical condition, marital status, citizenship status, military service status, political belief status, or any other consideration made unlawful by law.</div><div></div><div>
THIRD PARTY RECRUITMENT AGENCY SUBMISSIONS ARE NOT ACCEPTED UNLESS EXPLICITY AGREED TO IN WRITING</div></div>

Government Programs Director

Ten Lifestyle Group

<p></p><div><p>At Ten our goal is simple, to become the most trusted service business in the world.</p><p>
We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees. We deliver our service through a combination of Ten&rsquo;s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members. Will you help take us there?</p><p>
Your role involves driving commercial growth, operational excellence, service quality, and client satisfaction while inspiring and developing a high-performing leadership team. The priority for this role is delivering measurable impact through strategic leadership and operational efficiency for the KSA and Middle East business. You will work closely with Service operations teams, Client Services, Proposition, Technology, Finance, and People teams on implementing market-specific growth strategies and innovations aligned with Ten&rsquo;s global vision.</p><p></p><p><b>
ESSENTIAL DUTIES AND RESPONSIBILITIES:</b></p><p>
The information below is representative of the work performed in this position; however, it is not all-inclusive. Duties and responsibilities are subject to change based on business needs. Scope of role is defined outside of the job description.
</p><p><b>Service Delivery</b></p><ul><li>
Hold end-to-end accountability for service delivery and operational performance for the country, ensuring consistently high-quality, resilient, and scalable services for scheme members in line with contractual commitments and Ten&rsquo;s global standards.</li><li>
Hold direct accountability for country operations, including leadership oversight of all delivery locations supporting country contracts, ensuring seamless, compliant, and effective cross-location service delivery.</li><li>
Ensure service models, processes, and capabilities are fit for current and future client needs, working closely with Service Operations, Technology, and Proposition teams to drive continuous improvement.</li><li>
Lead the response to material service risks, issues, or failures, ensuring rapid resolution, clear client communication, and sustainable corrective actions.</li><li>
Balance service excellence with commercial performance, ensuring client satisfaction outcomes (including NPS and CSAT) are achieved without compromising efficiency or margin.</li><li>
Define and deliver market-specific growth strategies, scaling services, capabilities, and partnerships in line with client demand and commercial objectives.</li></ul><p><b>
People Leadership</b></p><ul><li>
Lead, coach, and develop the regional leadership team, setting clear expectations, role-modelling Ten&rsquo;s values, and building a strong succession pipeline for critical roles.</li><li>
Create a high-performance culture with clear accountability, ensuring teams are engaged, capable, and aligned to business priorities.</li><li>
Partner closely with People teams to shape workforce strategy, including talent planning, capability development, engagement, and retention.</li></ul><p><b>
Governance &amp; Country accountability
</b></p><ul><li>Hold full accountability for the overall performance of the country business, including people, operations, service delivery, and commercial outcomes, ensuring the market operates as a sustainable, high-performing entity within Ten.</li><li>
Own financial performance for the country, with accountability for revenue growth, cost control, and margin delivery in line with agreed targets and budgets.</li><li>
Hold accountability for strong governance, risk management, and compliance, with particular focus on local market, regulatory, and contractual requirements.</li><li>
Exercise sound judgement and timely decision-making, balancing commercial ambition with operational, regulatory, and reputational risk, escalating issues appropriately to protect clients, people, and the business.</li><li>
Take accountability for country performance issues, ensuring appropriate escalation, transparent communication, and decisive corrective action.</li><li>
Act as a responsible steward of the business, role-modelling ethical leadership, transparency, and accountability in all decisions and interactions.</li><li>
Act as the senior external representative for the country, building trusted relationships with clients, partners, and key stakeholders, and strengthening Ten&rsquo;s reputation in the market.</li></ul><p><b>
Requirements</b></p><p>
Bachelor&rsquo;s degree in business administration or related field (MBA preferred). Minimum 7+ years in senior operational leadership roles with full P&amp;L accountability. Proven success in managing multi-location teams and complex operations. Expertise in luxury, hospitality, travel, or concierge services.</p><p></p><p><b>
ROLE SPECIFIC COMPETENCIES:
</b></p><ul><li>Demonstrates senior-level experience with a strong entrepreneurial mindset and is comfortable providing both strategic leadership and hands-on attention to detail.</li><li>
Experience of Ultra high net worth customer service in a Travel or associated business
</li><li>Record of success in senior operational leadership managing multi-location teams and complex operations
</li><li>Knowledge and expertise in luxury, hospitality, travel, concierge.</li><li>
Demonstrated ability to commercial growth, operational excellence, and service quality
</li><li>Ability to promote service excellence and client-centric operations
</li><li>Strong / Excellent / Exceptional strategic thinking, communication, and relationship-building skills
</li><li>Experience in implementing growth strategies and optimizing operational efficiency
</li><li>Microsoft Office (Excel, Word, PowerPoint)</li></ul><p></p><p><b>
Location:</b> Riyadh - Saudi Arabia (100% on site)</p><p><b>
Benefits</b></p><p><b>
At Ten, employees are at the heart of everything.</b></p><p>
The company promotes a culture of recognition &ndash; through regular performance reviews and the annual Extra Mile Awards for outstanding achievements. Employees are encouraged to incorporate their personal goals and interests into their careers and receive support on their development journey.</p><p></p><p><b>
What Ten offers:</b></p><ul><li>
Attractive compensation package: Competitive salary, performance-based bonus, and the Ten Loyalty Rewards program</li><li>
Vacation policy: Paid vacation plus one additional day for volunteer work</li><li>
Sabbaticals: One month of paid leave every five years</li><li>
Remote Working Holidays</li><li>
Exclusive employee discounts: Access to exclusive travel and lifestyle offers, just like our premium clients</li><li>
International clientele: Manage a high-quality portfolio with excellent service</li><li>
Dynamic work environment: Diverse tasks in an international team</li><li>
Career opportunities: Development prospects in an agile, growing company</li><li>
Inclusive company culture: Diversity and collaboration are highly valued</li></ul><p></p><h3 class="jobSectionHeader"><b>
About Us</b></h3><p>
Ten Lifestyle Group is a global luxury concierge service and offers a unique opportunity to become part of a dynamic team in our travel department. Our clients and employees are at the center of everything we do. We support High-Net-Worth (HNW) and Ultra-High-Net-Worth (UHNW) clients in organizing their leisure and luxury travel.</p><p>
Our goal at Ten is simple: We want to become the world&rsquo;s most trusted service company. We deliver our service through a combination of our unique, technology-enabled platform and the expertise of our highly qualified lifestyle managers. Ten is growing rapidly and has ambitious plans to continue innovating and improving the lives of our members.</p><p>
As a certified B Corp, Ten Lifestyle Group is part of a global community of companies committed to making a positive impact on society and the environment.</p><p></p><p><b>
Our Commitment to Diversity:</b></p><p>
We promote diverse perspectives, cultures, and experiences. Diversity is a core part of our company philosophy, and we are committed to an inclusive work environment. All aspects of our collaboration &ndash; from hiring to promotion &ndash; are based on performance, competence, commitment, and business needs.</p><p><i>
Ten works exclusively with a selected list of preferred recruitment agencies. Please note that we are currently not accepting any additional agencies. Ten Group is not responsible for fees related to unsolicited applications.</i></p></div><p></p>

General Manager

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