client services director

dsquares

<div><p>Dsquares specializes in offering loyalty programs that bring our clients closer to their consumers.</p><p>
Through our different range of solutions, we deliver end-to-end experience, managing and</p><p>
executing all technical, operational, and commercial aspects of our customers&rsquo; loyalty programs.</p><p>
From full loyalty programs, couponing solutions to interactive directory services, coupled with an</p><p>
extensive network of merchants, Dsquares serves some of the most loved brands in the region.</p><p>
Our People are our Brand - Developing seamless loyalty solutions is only possible when we&rsquo;ve got</p><p>
a great team on our side. Our culture is open and empowering. If you are passionate and driven,</p><p>
you will fit right in.<br>
<br>
<b>About the Role:</b></p><p>
At Dsquares, Account Management is not about servicing clients &mdash; it&rsquo;s about <b>building long-term partnerships that create value, loyalty, and growth</b>.</p><p>
The Account Management Director is the custodian of our client relationships, leading strategic partnerships with key clients and ensuring Dsquares delivers meaningful, measurable impact across engagement, loyalty, and experience. This role blends <b>commercial leadership, relationship depth, and cultural stewardship</b>, turning clients into advocates and ambassadors of the Dsquares brand.</p><b><br>
Requirements</b><p><b><br>
Duties &amp; Responsibilities:</b></p><p><b>
Client Strategy &amp; Relationship Leadership</b></p><ul><li>
Act as senior strategic partner to key clients, understanding their business objectives and translating them into value-driven solutions</li><li>
Build trusted, long-term relationships with C-suite and senior stakeholders</li><li>
Lead high-stakes client negotiations, renewals, and contract discussions</li><li>
Anticipate client needs and proactively propose growth opportunities</li></ul><p><b>
Revenue Growth &amp; Commercial Performance</b></p><ul><li>
Own account revenue targets, retention, and expansion (upsell/cross-sell)</li><li>
Drive account planning and forecasting in partnership with Sales and Finance</li><li>
Identify new opportunities within existing portfolios and convert them into measurable growth</li><li>
Ensure profitability and margin discipline across accounts</li></ul><p><b>
Team Leadership &amp; Capability Building</b></p><ul><li>
Lead, coach, and develop Account Management Managers &amp; Senior Account Management Managers</li><li>
Set clear performance expectations, KPIs, and development plans</li><li>
Foster a high-performance, client-centric culture</li><li>
Act as escalation point for complex or sensitive client matters</li></ul><p><b>
Operational Excellence</b></p><ul><li>
Ensure seamless delivery in collaboration with internal teams (Sales, Product, Marketing, Operations)</li><li>
Establish and optimize account management processes and governance</li><li>
Monitor client satisfaction, service quality, and delivery performance</li><li>
Drive consistency in reporting, reviews, and account health metrics</li></ul><p><b>
Stakeholder &amp; Cross-Functional Collaboration</b></p><ul><li>
Partner closely with Sales on acquisition-to-retention handover</li><li>
Work with Product/Operations to influence roadmap and service enhancements</li><li>
Represent the voice of the client internally</li></ul><p></p><p><b><br>
Success Metrics</b></p><ul><li>
Net revenue retention (NRR) and account growth</li><li>
Renewal rates and contract value expansion</li><li>
Portfolio profitability and margin improvement</li><li>
Forecast accuracy and pipeline conversion</li><li>
Client advocacy tied to commercial outcomes</li></ul><p></p><p><b>
Key Skills &amp; Competencies</b></p><ul><li>
Strategic relationship management at senior/executive level</li><li>
Strong commercial and financial acumen</li><li>
Leadership and people development capability</li><li>
Negotiation and influence</li><li>
Client advocacy with business discipline</li><li>
Data-driven decision making</li><li>
Exceptional communication and stakeholder management</li></ul><p></p><p><b>
Experience &amp; Qualifications</b></p><p></p><ul><li>
8&ndash;12+ years&rsquo; experience in account management, client services, or customer success</li><li>
Proven experience managing large, complex, or global accounts</li><li>
Demonstrated leadership of account management teams</li><li>
Experience driving revenue growth within existing client portfolios</li></ul><p></p><p><b>
Required Languages:</b></p><p></p><ul><li><br>
Fluency in Arabic and English (both written and spoken as main communication), and as content creation language</li></ul><b><br>
Benefits</b><br>
<ul><li>
Comprehensive Wellbeing: Enjoy peace of mind with our private medical insurance and life cover
</li></ul><ul><li>Financial Growth: Reap the rewards of your hard work with our annual profit share and competitive compensation packages.</li><li>
Work-Life Balance: Achieve optimal well-being with our hybrid work environment, generous maternity and paternity benefits, and regular team-building events.</li><li>
Continuous Development: Expand your horizons through our commitment to learning and development opportunities.</li><li>
Perks and Privileges: Celebrate your journey with us through mobile allowances, transportation support, and a host of other employee-centric perks.</li></ul></div>

Account Management Director

Imagination

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
The <b>Account Director</b> is responsible for managing the day-to-day business across client projects. This includes acting as the client&rsquo;s trusted partner and point of contact for all new project briefs. In addition, the <b>Account Director</b> also converts briefs from Proposal to WIP while managing a project team, with the support of Imagination&rsquo;s creative and production leads.</div><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h3><div><b><br>
Client:</b></div><ul>
<li>Ability to build and grow strong client relationships, as well as displaying an understanding of the client business that allows us to help influencing their thinking</li>
<li>Provide highly responsive client service ensuring very high levels of client satisfaction</li>
<li>Manages reverse brief process with clients</li>
<li>Propose new initiatives that help sustain and develop the account</li>
<li>Effectively manage client communication, status updates and briefings to ensure the client is aware of delivery schedule</li>
<li>Constantly looks for opportunities to grow their clients business</li>
<li>Build relationships with your clients key external agencies</li>
<li>Manages client project debrief process</li>
<li>Oversee a team of account managers and coordinators, providing them guidance and checking quality of work</li>
</ul><div><b>Creative / Project:</b></div><ul>
<li>Play internal client at all stages of the project. You will come to be respected for your understanding of the client, their brand and their business priorities</li>
<li>Design, understand and manage the scope and its deliverables lists</li>
<li>Work closely with creative teams, production team and third party suppliers in developing briefs, timelines and running day-to-day the projects</li>
<li>Design and collaborate on a workback schedule with all departments. Ensure deadlines are communicated internally and externally and delivered accurately</li>
<li>Ensure internal departments have necessary information to execute on the deliverables list and communicate with clients on those needs</li>
<li>Ownership of agenda, meetings &amp; client calls</li>
<li>Work with Resource Management to manage client workload (current and forecast)</li>
<li>Works closely with the specialized Production Leads in the delivery of projects</li>
<li>Oversee budgets, change orders, and fee structure</li>
<li>Understand burn reports</li>
<li>Manages internal project debriefs</li>
<li>Manages the case study production process to ensure your clients projects are added to our case study library</li>
</ul><div><b>Financial / Commercial:</b></div><ul>
<li>Oversees the project budget creation process and schedules. Reviews and approves the project budgets and schedules to ensure they are in line with the overall project delivery timelines</li>
<li>Accountable for all project revenue. Meet/exceed all defined project revenue targets defined by the client. Monitored and reported monthly</li>
<li>Work closely with your Client Service, Director in the growth and development of your clients</li>
<li>Ensures Team process compliance (creative, financial &amp; system)</li>
<li>Accountable for timely reconciliation and client communication</li></ul><br>
<h3 class="jobSectionHeader"><b>
Skills, Knowledge and Expertise</b></h3><br>
<ul>
<li>
10 + years experience working in an agency environment</li>
<li>Has sound experience across multiple channels specifically events, experiential activations, exhibition design, digital, social media, screen content production and marcomms programs</li>
<li>The ability to work on and manage multiple projects concurrently</li>
<li>Excellent presentation, communication and client liaison skills</li>
<li>Excellent verbal and written communication skills to effectively communicate with clients, cross-functional teams, and internal stakeholders</li>
<li>Team player, must be flexible, inclusive, positive and helpful</li>
<li>Excellent attention to detail</li>
<li>Leads by behavior and attitude, not through position or tenure</li>
<li>Thinks strategically &ndash; knowledge of Imagination and Client practices</li>
<li>Inspires creativity and innovation &ndash; imagines creative solutions</li>
<li>Drives results &ndash; achieves high levels of customer satisfaction</li>
<li>Strong team player, able to collaborate effectively with cross-functional teams and internal stakeholders to achieve client objectives</li>
<li>A strong leader, able to motivate and inspire their team and cross-functional teams to achieve client objectives</li>
<li>Exceptional problem-solving skills to identify potential issues and develop creative solutions to resolve them</li>
<li>Strong relationship-building skills to build and maintain positive relationships with clients, cross-functional teams, and internal stakeholders</li>
<li>Ability to manage multiple projects simultaneously, prioritizing tasks and resources to ensure that all projects are completed on time and within budget</li>
<li>Flexibility and adaptability, able to adjust to changing client needs and market conditions</li>
<li>Strong organizational skills, able to manage project timelines, budgets, and resources effectively</li>
<li>Ability to work weekends and holidays on occasion as required by client workload</li>
<li>Must be able to travel internationally for up to two weeks at a time.</li></ul><br>
<h3 class="jobSectionHeader"><b>
Benefits</b></h3><div><b><br>
What we can offer you:</b></div><ul>
<li>Work with a state-of-the-art product and deliver it to exciting and innovative brands</li>
<li>Learning and development opportunities that contribute to professional growth</li>
<li>A fun, engaging work culture</li>
<li>Be part of a mission-driven team that values agility, integrity, and excellence</li>
<li>Opportunity to contribute to large-scale, high-impact projects from day one</li>
</ul><div><b>Benefits and perks offered:</b></div><ul><li><ul>
<li>Comprehensive paid time off benefits</li>
<li>Hybrid work model, where our team comes into the office a minimum of 3 days per week</li>
<li>Generous parental leave</li>
<li>Up to 4% safe harbor company 401k match</li>
<li>Comprehensive, low-cost health benefits</li></ul></li></ul><br>
<h3 class="jobSectionHeader"><b>
About Imagination</b></h3><div></div><div><br>
<b>
&lrm;Imagination:</b><br>
Imagination is The Original Experience Design Agency. Founded over 50 years ago, we apply the power of our collective imagination to creative, commercial, and cultural challenges, creating experiences that move people. We specialise in Consulting, Destinations, Content and Live Events.<br>
<br>
We have 13 global studios worldwide, united by a deep understanding of what moves people on a human level, and a determinedly independent spirit. Imagination was officially certified as a Newsweek Most Loved Workplace&reg; 2023.<br>
<br>
Our clients include Major League Baseball, Visa, Amazon, Ford, LVMH, Harley-Davidson, and Google.<br>
<br>
For more information, please visit imagination.com or follow @imaginationglbl on social.<br>
<br>
<b>Our Beliefs and Behaviours:</b><br>
We have identified four foundational beliefs that underpin Imagination. More powerful than generic corporate values, they motivate us to act, to foster the behaviours that lead to success:<br>
<br>
We believe curiosity is the root of original insights and ideas... so we look at the world with fresh eyes, we experiment, invent and up-end conventions.<br>
<br>
We believe rigour results in better choices... so we ask precise, provocative questions.<br>
<br>
We believe bravery tames the unknown... so we demand ambition, confident that together we can meet &lsquo;never been done before challenges&rsquo;.<br>
<br>
We believe respect builds stronger teams and continued success... so we recognise the uniqueness and unique potential in each individual, we are accountable to each other, we play as a team.<br>
<br>
<b>Global Inclusivity Statement:</b>
</div><div>At Imagination we value diversity, equity and inclusion as principles that make us stronger, more innovative and more creative as an organisation.</div><div></div><div><br>
As a team and a business we know that creativity thrives in teams and organisations that comprise diverse groups of people, embracing diverse perspectives, where people feel able to share their whole selves.</div><div></div><div><br>
That&rsquo;s why we are committed to fostering an environment where every individual, regardless of race, religion, gender identity, age, sexual orientation, disability, veteran status, neurodiversity, socio-economic background, or indigenous identity, feels valued, respected, and empowered to succeed.</div><div></div><div><b><br>
Our Beliefs and Behaviours</b></div><div>
By living our core behaviours, being <b>curious, rigorous, brave </b>and<b> respectful,</b> we remain dedicated to building a workplace and a world where everyone is seen, heard, and has the opportunity to thrive.</div><div></div><div><br>
<b>
Curiosity</b> sparks innovation - We seek out diverse perspectives, challenge assumptions, and embrace new ways of thinking.</div><div></div><div><br>
<b>
Rigour </b>ensures impact - We approach our work with discipline and dedication, ensuring that these beliefs are not just words, but lived experiences.</div><div></div><div><br>
<b>
Bravery</b> stands up for what&rsquo;s right - We confront biases and advocate for progress.</div><div></div><div><br>
<b>
Respect</b> is fundamental - We foster and encourage open dialogue and challenge ideas constructively.</div><div></div><div><b><br>
Our Commitment</b></div><div>
We expect our team to actively foster a safe, empowering, and inclusive culture. Our commitment extends beyond our workforce to our partners and suppliers, who we hold to the same standards of inclusivity and non-discrimination.</div></div>

Account Director

Gen Plus Group

<div><p>The Gen Plus Group is a global collective of agencies redefining creativity and delivering beyond expectations. Our &lsquo;Plus&rsquo; philosophy goes beyond the ordinary - connecting brands and audiences in ways that matter.</p><p>
As Story-Tellers, Story-Shapers, and Story-Makers, we bring together the strategic communications of PRM, the content production expertise of NaF+, and the innovative creative vision of THEM AGAIN. Together, GEN+ unites over 3,000 professionals from 60+ nationalities, fostering a culture of innovation, collaboration, and industry leadership.</p><p>
We are seeking a seasoned <b>Account Director</b> to lead client relationships, oversee multi-disciplinary campaigns, and drive creative excellence across our creative and production agencies. This role requires a strategic, client-focused leader who can balance creativity, execution, and business growth.</p><p>
This an incredible opportunity to work on one of the Kingdom&rsquo;s leading accounts, playing a key role in driving meaningful transformation across Saudi Arabia.</p><p></p><p><b>
WE ARE LOOKING FOR SOME TO START IMMEDIATELY.</b></p><p>
</p><p><b>Key Responsibilities</b></p><ul><li>
<b>Client Leadership:</b> Serve as the senior client liaison, understanding business objectives, brand vision, and marketing goals, while ensuring campaigns deliver measurable impact.</li></ul><ul>
<li><b>Strategic Campaign Oversight:</b> Lead the development and execution of integrated creative campaigns &mdash; spanning production, design, social and digital &mdash; ensuring alignment with client expectations.</li>
<li><b>Creative Collaboration:</b> Partner with internal teams including producers, creatives, designers, and social strategists to brainstorm, conceptualize, and deliver compelling, innovative content.</li>
<li><b>Project &amp; Resource Management:</b> Oversee timelines, budgets, and resource allocation to ensure all campaigns are delivered on time, within scope, and to the highest quality.</li>
<li><b>Business Growth:</b> Identify opportunities to expand services within existing accounts and contribute to new business development and pitch initiatives.</li>
<li><b>Client Advocacy:</b> Translate client needs into actionable creative briefs, providing guidance and thought leadership to internal teams and clients.</li>
<li><b>Industry Insight:</b> Stay abreast of emerging trends, platforms, and best practices in creative, digital, and social media to maintain a competitive edge.</li>
<li><b>Team Mentorship:</b> Lead, mentor, and inspire account managers and project teams, fostering professional growth and maintaining high engagement.</li></ul><p></p><p><b><br>
Requirements</b></p><ul>
<li>8+ years in agency account management or client leadership roles, ideally with experience leading creative campaigns.</li>
<li>Proven track record in <b>client servicing</b>, strategic planning, and delivering complex multi-platform campaigns.</li>
<li>Strong leadership, communication, and interpersonal skills with the ability to influence clients and internal teams.</li>
<li>Experience managing large budgets, timelines, and multi-disciplinary creative teams.</li>
<li>Deep understanding of creative, digital, social media, and production workflows.</li>
<li>Ability to balance creativity with business outcomes, driving client satisfaction and growth.</li>
<li>Must be fluent in Arabic and English.</li>
<li>Experience working with Ministries and governmental entities is desirable, though not essential.</li></ul></div>

Sr Account Manager - Creative Agency- 3-month Contract

GEN PLUS Group

<div>
 The Gen Plus Group is a global collective of agencies redefining creativity and delivering beyond expectations. Our &lsquo;Plus' philosophy goes beyond the ordinary - connecting brands and audiences in ways that matter.
 <br/>
 <br/>
 As Story-Tellers, Story-Shapers, and Story-Makers, we bring together the strategic communications of PRM, the content production expertise of NaF+, and the innovative creative vision of THEM AGAIN. Together, GEN+ unites over 3,000 professionals from 60+ nationalities, fostering a culture of innovation, collaboration, and industry leadership.
 <br/>
 <br/>
 We are seeking a seasoned
 <strong>
  Account Director
 </strong>
 to lead client relationships, oversee multi-disciplinary campaigns, and drive creative excellence across our creative and production agencies. This role requires a strategic, client-focused leader who can balance creativity, execution, and business growth.
 <br/>
 <br/>
 This an incredible opportunity to work on one of the Kingdom's leading accounts, playing a key role in driving meaningful transformation across Saudi Arabia.
 <br/>
 <br/>
 <strong>
  WE ARE LOOKING FOR SOME TO START IMMEDIATELY.
  <br/>
  <br/>
 </strong>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Client Leadership: Serve as the senior client liaison, understanding business objectives, brand vision, and marketing goals, while ensuring campaigns deliver measurable impact
  </li>
  <li>
   Strategic Campaign Oversight: Lead the development and execution of integrated creative campaigns &mdash; spanning production, design, social and digital &mdash; ensuring alignment with client expectations
  </li>
  <li>
   Creative Collaboration: Partner with internal teams including producers, creatives, designers, and social strategists to brainstorm, conceptualize, and deliver compelling, innovative content
  </li>
  <li>
   Project &amp; Resource Management: Oversee timelines, budgets, and resource allocation to ensure all campaigns are delivered on time, within scope, and to the highest quality
  </li>
  <li>
   Business Growth: Identify opportunities to expand services within existing accounts and contribute to new business development and pitch initiatives
  </li>
  <li>
   Client Advocacy: Translate client needs into actionable creative briefs, providing guidance and thought leadership to internal teams and clients
  </li>
  <li>
   Industry Insight: Stay abreast of emerging trends, platforms, and best practices in creative, digital, and social media to maintain a competitive edge
  </li>
  <li>
   Team Mentorship: Lead, mentor, and inspire account managers and project teams, fostering professional growth and maintaining high engagement
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   8+ years in agency account management or client leadership roles, ideally with experience leading creative campaigns
  </li>
  <li>
   Proven track record in client servicing, strategic planning, and delivering complex multi-platform campaigns
  </li>
  <li>
   Strong leadership, communication, and interpersonal skills with the ability to influence clients and internal teams
  </li>
  <li>
   Experience managing large budgets, timelines, and multi-disciplinary creative teams
  </li>
  <li>
   Deep understanding of creative, digital, social media, and production workflows
  </li>
  <li>
   Ability to balance creativity with business outcomes, driving client satisfaction and growth
  </li>
  <li>
   Must be fluent in Arabic and English
  </li>
  <li>
   Experience working with Ministries and governmental entities is desirable, though not essential
  </li>
 </ul>
</div>


PMP Management

<p></p><div><p><b>Become the Best Part of PMP Management!</b></p><p>
PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as <b>Director of Client Success.</b></p><p><b>
Who We Are</b></p><p>
Property Management Professionals LLC. and/or PMP Management LLC. (PMP) is an industry-leading Association management firm providing extraordinary services to common interest developments throughout Southern California, Arizona, Utah, Colorado and Texas. PMP delivers a boutique-style level of service only a local management partner can, with the depth and breadth of support and training only seen at much larger management firms.
</p><p>PMP is one of the fastest growing management firms in each of our respective markets, which provides our team members&rsquo; a unique opportunity to develop and grow their careers. Our people-centric culture attracts and retains the industry&rsquo;s top talent and has served as one of our competitive advantages, driving our growth and success over the past decade and a half.
</p><p>To learn more about PMP and our unique company culture, we invite you to visit our social media platforms below:
</p><p>Instagram/pmpmanage</p><p>
facebook/pmpmanage</p><p>
linkedin/company/pmpmanagement</p><p><b>
Who We&rsquo;re Looking For</b></p><p>
PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients.
</p><p><b><i>Position Description:</i></b> The <b>Director of Client Success</b> is a highly motivated self-starter who will lead and provide strategic sales initiatives, engage in marketplace sales activity, and work closely with the market leaders, operational executives, and the Marketing Department on lead generation, sales, and proposal generation. The role requires superior planning, outgoing communication skills, and strong business development skills together with the ability to effectively collaborate with various internal senior associates to grow our markets and achieve business development targets.</p><p><b>
Position Duties:</b></p><ul><li>
Responsible for the ongoing development, implementation, and tracking of new client development.
</li><li>Work with the Marketing Team to develop and execute on sales strategies to obtain residential association management contracts that meet our growth goals and objectives.</li><li>
Assist in the growth of both current and potentially new market territories by:
</li><li>Proactively identify qualified new business opportunities</li><li>
Helping to develop marketing and sales materials
</li><li>Attending weekly marketing and business development meetings</li><li>
Manage and directly participate in the business development process, which includes delivering sales presentations to prospective clients</li><li>
Continually seek out innovative ways to communicate the PMP difference to prospective clients</li><li>
Monitor competition and stay abreast of industry trends</li><li>
Manage sales process through utilization of PMP&rsquo;s Universe Report</li><li>
Collaborate with Marketing Team and participate in preparation of proposal (RFP) responses</li><li>
Coordinate and/or participate in the preparation of sale presentations, including marketing and RFP preparation, coordinating team member attendance, and following through with client communications</li><li>
Other initiatives as identified leadership
</li></ul><p><b>Required Qualifications:</b></p><ul><li>
Education &amp; Experience: BS/BA Degree in business or related field from an accredited college or university preferred</li><li>
Minimum of 3 years sales experience in a service-related industry preferred</li><li>
Proficient in Microsoft&rsquo;s Excel, WORD, and Outlook programs</li><li>
Excellent communication skills, both written and verbal</li></ul><p>
To perform successfully in this role, an individual must be able to perform each of the essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill set and/or abilities required.</p><ul><li>
Demonstrates strong and effective customer service and relationship building skills</li><li>
Must be comfortable immediately developing rapport with a variety of personalities and potential clients during and after the sales process</li><li>
Work well under pressure and strictly adhere to deadlines</li><li>
Possess excellent grammar, spelling and proofreading skills</li><li>
Demonstrate good common sense, sound judgment, and a high ethical bar</li><li>
Consistently perform at high levels in a fast-paced ever-changing work environment</li><li>
Ability to work independently</li><li>
Capable of taking ownership of assigned tasks and to anticipate work requirements</li><li>
This position is one of &ldquo;active&rdquo; selling and has the responsibility to attend both internal and external business development meetings and / or events, which may include but is not limited to; industry conferences and meetings and company hosted business development events. Will require local market travel and some out of market travel with overnight stays.</li></ul><p><b>
What We Offer:</b></p><p>
As a full-time exempt team member, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with a discretionary company match. Occasional travel will be required.</p><p><b>
Disclaimer:</b> This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.</p></div>

Director of Client Success

CHAIN REACTION

<div><h3 class="jobSectionHeader"><b>Job Overview</b></h3><p>
We are seeking an experienced and commercially driven <b>Client Director</b> with 8&ndash;12 years of experience in digital marketing and client leadership.</p><p>
The ideal candidate has a strong track record in <b>leading pitches, winning RFPs, managing a portfolio of clients, and driving revenue growth</b> through strategic account expansion.</p><p>
This role requires a senior leader who can combine strategic thinking, commercial ownership, and full-funnel digital expertise to grow both new and existing business.</p><p></p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul>
<li>Lead and manage end-to-end <b>pitching and RFP processes</b>
</li><li>Develop winning proposals, strategic decks, and commercial frameworks</li>
<li>Own and deliver against assigned <b>revenue targets</b>
</li><li>Drive <b>new business acquisition</b> and pipeline growth</li>
<li>Manage and grow a portfolio of key client accounts</li>
<li>Identify and execute <b>upselling and cross-selling opportunities</b>
</li><li>Develop integrated full-funnel digital strategies (awareness, consideration, conversion, retention)</li>
<li>Build strong, long-term client partnerships at senior stakeholder level</li>
<li>Collaborate with internal teams (performance, media, creative, content, analytics) to ensure delivery excellence</li>
<li>Monitor account performance and ensure client satisfaction, retention, and profitability</li>
</ul><p></p><p><b>
Requirements</b></p><h3 class="jobSectionHeader"><b>
Requirements</b></h3><ul>
<li>8&ndash;12 years of experience in client servicing, account leadership, or business development within digital marketing</li>
<li>Proven track record of <b>winning competitive RFPs and leading successful pitches</b>
</li><li>Strong commercial acumen with experience owning <b>revenue targets</b>
</li><li>Demonstrated ability to drive <b>account growth through upselling and cross-selling</b>
</li><li>Deep understanding of full-funnel digital marketing strategy</li>
<li>Experience managing multiple clients and cross-functional teams</li>
<li>Excellent presentation, negotiation, and stakeholder management skills</li>
<li>Results-driven mindset with strong leadership capabilities</li>
</ul><p></p><h3 class="jobSectionHeader"><b>
Preferred Background</b></h3><ul>
<li>Agency experience preferred</li>
<li>Experience handling large or regional accounts</li>
<li>Strong analytical and performance-driven approach</li></ul></div>

Client Director - Digital Marketing

Gallagher

<div><b>Introduction</b><br>
<div>
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it&rsquo;s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people&rsquo;s lives. It takes empathy, precision, and a strong sense of partnership&mdash;and that&rsquo;s exactly what you&rsquo;ll find here. We&rsquo;re a team of fast-paced fixers, empathetic experts, and outcomes drivers &mdash; people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you&rsquo;ll play a vital role in helping businesses and individuals move forward with confidence. Here, you&rsquo;ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you&rsquo;re here, you&rsquo;re part of something bigger. You&rsquo;re part of a team that shows up, stands together, and leads with purpose.
</div><br>
<b>Overview</b><div></div><div><br>
This role is responsible for managing some of the company&rsquo;s largest and most complex clients, serving as their primary point of contact and ensuring strategic alignment, high‑quality service delivery, and proactive issue resolution. The ideal candidate will have strong experience supporting General Liability (GL) claims clients, enabling them to effectively lead stewardship meetings, drive retention, and introduce solutions that align with client goals and program performance.</div><br>
<div></div>
<br>
<b>How you'll make an impact</b><br>
<ul><li>
May manage anywhere from 1 to 10 clients, many among company&rsquo;s larger and most demanding.
</li><li>Acts as a single point of contact with many of the company&rsquo;s more sophisticated/demanding clients.
</li><li>Always responsive to requests and consistently identifies and resolves issues/challenges facing the client.
</li><li>Able to identify when/where to escalate issues.
</li><li>Brings the right people and resources together to solve challenges.
</li><li>Thorough understanding of what client is trying to accomplish in their program and understands how the company can contribute to these goals.
</li><li>Aligns self and external resources around client&rsquo;s goals.
</li><li>Develops consistent, high-quality service plans to capture goals and ensure progress.
</li><li>Presents client context and interests in a compelling way to motivate others.
</li><li>Builds thorough knowledge of Company products and services.
</li><li>Intelligently describes and discusses attributes and benefits, and knows when to introduce them to address business needs.
</li><li>Communicates/coordinates client specific initiatives, i.e. closure projects, cost-reduction projects, performance warranty compliance and communicate results to senior internal and client contacts. Proactively works to plan for and ensure maximum retention, often producing renewal by self.
</li><li>Identifies and rectifies issues early.
</li><li>Viewed by client as their advocate.
</li><li>Leads group meetings across audiences (e.g., claim reviews, stewardship meetings, and partnership meetings) with minimal support.
</li><li>Sets and communicates roles for all internal participants prior to critical meetings.
</li><li>Ensures appropriate pre-brief and de-brief communication to drive successful client interactions.
</li><li>Works with minimal supervision, with complete understanding of when to engage supervisor.
</li><li>Has complete understanding of program pricing.
</li><li>Understands the basics of program profitability to the company.
</li><li>Able to make appropriate trade-offs between pricing levers to reach best outcome for company (e.g. multi-year deals, LOP, etc.).</li></ul><div>
#LI-SD1</div><br>
<br>
<b>About You</b><div><br>
Required:</div><ul><li>
Bachelor's degree and 6 years related experience.
</li><li>Insurance license required.
</li><li>Often travels for client needs (e.g., claim reviews, stewardship discussions).
</li><li>Possesses and maintains significant and meaningful depth of knowledge in select industries, drivers of risk, and industry/competitor developments.
</li><li>In-depth understanding of risk, insurance and claim industry information and trends.
</li><li>Understands dynamics of exposure, coverages, carrier and broker dynamics.</li></ul><div></div><div><br>
Preferred:</div><ul><li>
Applicable industry designations preferred.</li></ul><div></div><div><br>
Work Traits:</div><ul><li>
Builds an in-depth knowledge of client.
</li><li>Thinks outside the box to address specific client concerns.
</li><li>Delivers all messages (written or verbally) in a concise, logical manner with focus on insights and decisions/action. Confident when communicating and presenting, always gets point across and anticipates questions from supervisors and clients.
</li><li>Proficient in Excel and PowerPoint.
</li><li>Able to structures and use data to tell a compelling story.
</li><li>Incorporates potential nuances (outliers, benchmark data) to reach better conclusions.
</li><li>Able to engage with more sophisticated clients and brokers.</li></ul>
<br>
<b>Compensation and benefits</b><p><br>
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
</p><p>Below are the <b>minimum core benefits</b> you&rsquo;ll get, depending on your job level these benefits may improve:
</p><ul><li>Medical/dental/vision plans, which start from day one!</li><li>
Life and accident insurance</li><li>
401(K) and Roth options</li><li>
Tax-advantaged accounts (HSA, FSA)</li><li>
Educational expense reimbursement</li><li>
Paid parental leave</li></ul><div><b>
Other benefits include:</b></div><ul><li>
Digital mental health services (Talkspace)</li><li>
Flexible work hours (availability varies by office and job function)</li><li>
Training programs</li><li>
Gallagher Thrive program &ndash; elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing</li><li>
Charitable matching gift program</li><li>
And more...</li></ul><div><i>
**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.</i></div><div></div><div><b><br>
We value inclusion and diversity</b></div><p>
Click Here to review our U.S. Eligibility Requirements</p><p>
Inclusion and diversity (I&amp;D) is a core part of our business, and it&rsquo;s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
</p><p>Gallagher embraces our employees&rsquo; diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.</p><p>
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as &ldquo;protected characteristics&rdquo;) by applicable federal, state, or local laws.
</p><p>Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.</p></div>

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