client services director

UniFi Books

Position OverviewThe Director of Client Accounting Services (CAS) is responsible for leading and scaling the firm's outsourced accounting and bookkeeping operations. This role oversees the delivery of high-quality accounting services to a growing portfolio of small and mid-sized business clients while developing the systems, processes, and leadership structure required to support significant future growth.The Director will lead and develop a multi-layered team of Team Leads, accounting professionals, and operational support staff while ensuring exceptional client outcomes, operational efficiency, and consistent service standards.This position is a senior leadership role responsible for building a best-in-class Client Accounting Services department capable of supporting thousands of clients and a large, distributed team.Key ResponsibilitiesDepartment Leadership&middot; Provide strategic leadership for the Client Accounting Services department.&middot; Lead and develop a growing team of Team Leads, accounting specialists, and support staff.&middot; Build and maintain a scalable leadership structure capable of supporting significant department growth.&middot; Foster a culture of accountability, professional development, and operational excellence.&middot; Conduct performance reviews and leadership development for direct reports.Client Accounting Service Delivery&middot; Ensure all client accounting services are delivered accurately, consistently, and on schedule.&middot; Oversee the execution of services including:o bookkeepingo monthly closeo payroll coordinationo financial reportingo audit preparation supporto cash flow and financial management advisory&middot; Serve as the escalation point for complex accounting questions and client issues.&middot; Maintain high client satisfaction and service quality across the department.Operational Excellence &amp; Quality Control&middot; Develop and maintain standardized accounting workflows and procedures.&middot; Implement quality control measures including file reviews, audit checks, and service benchmarks.&middot; Establish service-level expectations for client deliverables.&middot; Continuously improve operational processes to increase efficiency and scalability.Department Growth &amp; Capacity Planning&middot; Design and implement a scalable operational structure capable of supporting rapid client growth.&middot; Work with executive leadership to forecast staffing needs and hiring timelines.&middot; Develop workforce planning models to support future expansion of the CAS practice.&middot; Ensure the department can scale from its current size to support thousands of clients and a large team of accounting professionals.Training &amp; Professional Development&middot; Lead the development of training programs for new hires and existing team members.&middot; Ensure team members remain current on accounting standards, software platforms, and internal procedures.&middot; Provide technical training on accounting topics and best practices.&middot; Identify high-potential employees and develop future leaders within the department.Process &amp; Systems Development&middot; Implement technology and automation solutions to improve department efficiency.&middot; Develop standardized procedures for key accounting workflows including:o monthly closeo payroll processingo financial statement reviewo account reconciliations&middot; Collaborate with leadership to implement systems that support large-scale client operations.Cross-Department Collaboration&middot; Partner with leadership, client services, and operations teams to ensure seamless client experiences.&middot; Work with recruiting and HR to hire and onboard accounting staff.&middot; Collaborate with firm leadership on strategic initiatives and growth planning.Reporting &amp; Performance Metrics&middot; Track key performance indicators for the CAS department including:o client service delivery timelineso department productivityo team capacityo client satisfaction&middot; Provide regular performance updates to executive leadership.&middot; Identify operational risks and implement corrective strategies when necessary.QualificationsRequired Qualifications&middot; Bachelor&rsquo;s degree in Accounting, Finance, or Business Administration&middot; Active CPA license required&middot; 10+ years of progressive accounting experience&middot; 5+ years of leadership experience managing accounting teams&middot; Experience managing or overseeing client accounting or outsourced accounting services&middot; Strong knowledge of small business accounting and financial reporting&middot; Experience building processes, procedures, and scalable operationsPreferred Qualifications&middot; Experience leading large accounting teams&middot; Experience within a CPA firm or outsourced accounting service provider&middot; Experience scaling operational departments during periods of rapid growth&middot; Strong background in accounting systems and workflow automationKey Leadership CompetenciesSuccessful candidates will demonstrate:&middot; Strategic leadership&middot; Operational excellence&middot; Strong communication and coaching abilities&middot; Process improvement mindset&middot; Ability to lead large teams through growth and change&middot; Strong technical accounting knowledgeWork EnvironmentThis is a leadership role that requires a professional work environment and consistent availability during standard business hours. The Director must maintain a workspace conducive to managing teams, collaborating with leadership, and delivering high-quality service to clients.Why This Role Is UniqueThe Director of Client Accounting Services will play a central role in building and scaling a rapidly growing accounting services organization. This role offers the opportunity to shape the future of a department that will support thousands of clients and a large team of accounting professionals.Benefits:<ul><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>What is your salary expectation for this role?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>progressive accounting: 10 years (Required)</li><li>overseeing department of 200 or more accountants: 5 years (Required)</li></ul>License/Certification:<ul><li>CPA license (Required)</li></ul>Work Location: Remote

Director of Client Accounting Services

ASU Enterprise Partners

<div><h1 class="jobSectionHeader">Assistant Director, Client Solutions
</h1>The ASU Outreach Hub is a nonprofit organization that supports the outreach and transactional needs of the ASU public enterprise through marketing and engagement solutions that advance the university and strengthen its brand. It specializes in paid media outreach, data-driven insights and outreach to alumni, donors and targeted corporations.
The Assistant Director of Client Solutions in the ASU Outreach Hub leads the strategic planning and delivery for a portfolio of client accounts in addition to assisting the Director in leading a team of client solutions professionals. This role is responsible for assessing client needs, providing strategic marketing recommendations, developing plans and creative briefs, presenting solutions and results, and managing the execution of outreach and engagement campaigns, ensuring all deliverables meet high standards against goals. The Assistant Director of Client Solutions is a proactive, solutions-oriented marketing professional who brings structure to complexity and ambiguity, supporting client goals and collaborating with internal teams with clarity and accountability.
What you&rsquo;ll do<ul><li>
Assists the Director, Client Solutions in leading the Client Solutions team; provides strategic marketing insights, best-in-class marketing solutions and strong client management practices; and serves as liaison to other Outreach Hub leadership and units within Enterprise Partners and at ASU.</li><li>
Acting as a marketing solutions expert, is responsible for the vision, strategy, and results of complex, high-stakes and high-level projects and campaigns on behalf of executive-level clients and partners.</li><li>
Meets with client partners to understand their marketing needs and assess needs and fit within the Outreach Hub portfolio.</li><li>
Oversees and coordinates, with the client solutions managers, the annual updating of client marketing playbooks, including the completion of new playbooks.</li><li>
Responsible for selecting, hiring, training, evaluating, and promoting professional development opportunities for student workers.</li><li>
Assists in the creation and oversight of annual planning and implementation of goals, objectives, strategies and initiatives related to the Client Solutions portfolio.</li><li>
Builds and manages relationships with clients and partners; develops trusted advisor relationships with key clients, product owners and customer stakeholders.</li><li>
Actively leads and manages client calls and meetings by taking a central role in discussions.</li><li>
Educates clients on marketing solutions and best practices, makes recommendations, and delivers value-added solutions.</li><li>
Develops and manages marketing strategies, plans, projects, tactics, and core messages; makes recommendations, identifies opportunities, and leverages resources to achieve outcomes and objectives while amplifying multiple brands at scale.</li><li>
Bridges communications between client needs and internal team, working closely with marketing project management, creative and digital marketing teams to manage and coordinate the direction, design and production of multi-channel campaigns collateral, web and digital assets, social media, and other marketing channels to execute strategic goals, keeping projects on time and on budget.</li><li>
Gathers, shares, and acts on feedback from the client throughout projects, while delivering results.</li><li>
Collaborates, consults, and actively participates in new idea generation, brainstorming concepts, and makes recommendations for creative ways to accomplish goals.</li><li>
Problem solves and brings the right team members to the table, inside and beyond the department, to create solutions that adhere to brand, legal, and donor privacy standards, while keeping projects on time and on budget.</li></ul>
What you'll need<ul><li>
Team-oriented strategist able to effectively manage complex situations involving numerous and sometimes competing constituencies.</li><li>
Strong leadership and management qualities with the ability to motivate and influence others to achieve results.</li><li>
Strong, collegial interpersonal skills and an ability to communicate effectively in person, in writing, and by phone.</li><li>
Proven project management experience: managing multiple projects simultaneously; working effectively and efficiently with individuals and teams within a diverse environment; and strong experience using project management tools (including Wrike).</li><li>
Demonstrated knowledge of strategic communication and marketing principles.</li><li>
Knowledge and experience navigating multi-channel marketing campaigns; including knowledge of the principles and practices of visual design, printing, content and editorial, video production, digital and social mediums, UX and social media.</li><li>
Strong working knowledge of standard marketing tools (including content management systems, Google Analytics/SEO, social media, Salesforce, and Adobe Creative Suite).</li><li>
Must possess a customer-service philosophy and be able to handle problem solving and issue resolution.</li><li>
Ability to manage and prioritize multiple tasks and deadlines, and work collaboratively in a fast-paced, dynamic team environment.</li><li>
Proven creative and critical thinking skills, goal setting and attention to detail.</li><li>
Ability to maintain a high degree of confidentiality and responsibility regarding information related to Enterprise Partners, its subsidiaries and University business and confidential prospect information.</li><li>
Excellent listening skills with a strong ability to read people and adapt working style, communication, and responses accordingly.</li><li>
Skilled in exercising a high degree of judgment and diplomacy.</li><li>
Strong working knowledge of Microsoft Office Suite.</li></ul>
Relevant qualifications<ul><li>
Bachelor's degree in Communications, Journalism, Public Relations, Marketing, or closely related field and seven (7) years of experience in a public relations/marketing role</li><li>
Experience in building status reports and reporting on campaign outcomes to clients</li></ul>
Preferred education and experience<ul><li>
Experience working on complex, high-level projects for executive-level clients in an advertising agency environment or in-house marketing team.</li><li>
Experience working in higher education.</li><li>
Experience working on marketing or fundraising campaigns for collegiate athletics programs.</li></ul>
Benefits<ul><li>
Hybrid work schedule. We work from home two days a week!</li><li>
Comprehensive benefits package, including medical, dental, and vision insurance</li><li>
401(k) plan with matching employer contribution</li><li>
22 days of vacation time</li><li>
11 holidays, including your birthday</li><li>
Parental leave</li><li>
Significant tuition reductions</li><li>
Professional development is highly valued at ASU Enterprise Partners, where employees are encouraged to look across the organization and nurture new areas of interest</li><li>
$30 bi-weekly cell phone reimbursement</li></ul><div><div>
About ASU Enterprise Partners</div><div> 
ASU Enterprise Partners is a nonprofit organization whose mission is to provide an ecosystem of services to create solutions and generate resources to extend Arizona State University&rsquo;s reach and advance its charter. ASU Enterprise Partners supports ASU and several affiliates, including the ASU Foundation for a New American University, ASU Outreach Hub, ASURE, NEWSWELL, Skysong Innovations and University Realty.</div><div> 
ASU Enterprise Partners is home to several Centers of Excellence whose purpose is to provide professional services to its affiliates. The Centers of Excellence include Finance, General Counsel, Investments, Public Relations and Strategic Communications, Human Resources, Facilities and Operations, Data Analytics and Insights Planning, Budgeting and Strategy, and Technology and Solutions.</div><div> 
At ASU Enterprise Partners</div><div> 
We serve</div><div>
ASU and one another with integrity, trust and compassion</div></div><div> 
We engage</div><div>
step up, own it, collaborate</div><div> 
We innovate.</div><div>
continuously, fearlessly, make decisions and take risks</div><div> 
We care</div><div>
that everyone feels respected and valued for who they are</div>
ASU Enterprise Partners is an Equal Opportunity Employer</div>

Assistant Director, Client Solutions

UDSV Solutions

Job Opportunity: IT Services DirectorLocation: Bawshar, Oman Company: UDSV SolutionsAbout UsUDSV Solutions is a trusted provider of innovative IT services, specializing in enterprise solutions, systems integration, and digital transformation. With a strong presence in Bawshar, we empower businesses by delivering secure, scalable, and efficient technology platforms that drive growth and efficiency. As we expand our operations, we are seeking a strategic leader to oversee our IT services division.Role OverviewWe are looking for an IT Services Director to lead and manage our IT services strategy and operations. This role requires a seasoned professional with expertise in enterprise IT systems, client engagement, and solution delivery. You will be responsible for shaping UDSV Solutions&rsquo; technology vision, ensuring successful implementations, and driving innovation across projects.Key Responsibilities<ul><li>Develop and implement IT services strategies aligned with company objectives.</li><li>Oversee solution design, implementation, and support services for clients.</li><li>Collaborate with business leaders to understand client needs and deliver tailored solutions.</li><li>Ensure compliance with industry standards, cybersecurity protocols, and best practices.</li><li>Monitor KPIs, project performance, and client satisfaction.</li><li>Manage budgets, resources, and vendor relationships.</li><li>Lead and mentor IT teams, fostering innovation and accountability.</li><li>Represent UDSV Solutions in industry forums and professional networks.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Information Technology, Computer Science, Business Administration, or related field.</li><li>10+ years of IT experience, with at least 5 years in a senior leadership role.</li><li>Strong knowledge of enterprise IT platforms, cloud solutions, and systems integration.</li><li>Proven track record of managing successful IT projects and solution delivery.</li><li>Excellent leadership, organizational, and communication skills.</li><li>Ability to thrive in a fast-paced, client-focused environment.</li></ul>Why Join Us?<ul><li>Lead IT services operations at one of Oman&rsquo;s premier technology providers.</li><li>Play a key role in shaping UDSV Solutions&rsquo; digital future.</li><li>Competitive salary and benefits package.</li><li>Opportunities for career growth and professional development.</li><li>Collaborative and innovative work culture.</li></ul>Job Type: Full-timePay: Up to RO1,900.000 per monthWork Location: In person

IT Services Director

ONSCTI Solutions

Job Opportunity: IT Services DirectorLocation: Kuwait City, Kuwait Company: ONSCTI SolutionsAbout UsONSCTI Solutions is a leading technology services provider based in Kuwait City, specializing in IT infrastructure, managed services, and digital transformation. We are committed to delivering reliable, secure, and innovative IT solutions that empower businesses to thrive in a rapidly evolving digital landscape.Role OverviewWe are seeking an experienced IT Services Director to lead our IT services division, oversee client engagements, and drive operational excellence. This leadership role requires strong technical expertise, strategic vision, and the ability to inspire teams while ensuring the highest standards of service delivery.Key Responsibilities<ul><li>Define and execute the company&rsquo;s IT services strategy and roadmap.</li><li>Oversee managed services, infrastructure support, and enterprise IT solutions.</li><li>Ensure service reliability, scalability, and compliance with industry standards.</li><li>Collaborate with clients to deliver tailored IT solutions that meet business needs.</li><li>Evaluate emerging technologies and integrate them into service offerings.</li><li>Manage budgets, resources, and vendor relationships effectively.</li><li>Lead and mentor IT service teams to foster innovation and operational excellence.</li><li>Monitor performance metrics and implement continuous improvement initiatives.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (Master&rsquo;s preferred).</li><li>10+ years of experience in IT services management, with at least 5 years in a leadership role.</li><li>Proven track record in delivering enterprise IT solutions and managed services.</li><li>Strong knowledge of IT infrastructure, cloud computing, and cybersecurity.</li><li>Excellent leadership, communication, and project management skills.</li><li>Ability to balance strategic vision with hands-on technical expertise.</li></ul>What We Offer<ul><li>Competitive salary and benefits package.</li><li>Opportunity to lead and shape the IT services vision of a growing company.</li><li>Exposure to diverse industries and high-impact projects.</li><li>Collaborative and innovative work environment.</li></ul>Job Type: Full-timePay: Up to KD3,200.000 per monthWork Location: In person

Astroma Madhu Priya

Strategic Appointment: Astrology Services Director &ndash; Astroma Madhu PriyaThe Medina Command: Astroma Madhu Priya is inviting a seasoned Astrology Services Director to take the helm of our flagship operations within the Medina Commercial District. Based on King Fahd Road, this executive appointment is for a leader who can harmonize traditional Vedic and celestial wisdom with the modern, high-growth business environment of the Al-Madinah region. We are looking for a visionary who understands that at this level, astrology is a sophisticated advisory service for a discerning, high-net-worth clientele.The Professional DNA: To be considered for this role, you must possess a minimum of 15 years in professional astrological practice and business management, including at least 5 years at a directorial or partnership level. Your background should reflect a deep mastery of planetary cycles, horary astrology, and the ability to provide strategic &quot;Muhorat&quot; timing for major corporate and personal milestones. A Master&rsquo;s degree in Psychology, Philosophy, or a related field is highly preferred, as is a proven track record of managing elite, multi-disciplinary teams of consultants. We value a director who can maintain the highest standards of confidentiality and ethical conduct while operating in one of the most culturally significant cities in the world.The Operational Landscape: Your mandate includes the full oversight of our King Fahd Road facility, ensuring that every client interaction meets the &quot;Astroma&quot; gold standard. You will manage a monthly executive allocation of SAR 26,000, focusing on the expansion of our digital consultation platforms and the recruitment of top-tier local and international talent. This role is about scaling a specialized service while maintaining a deeply personalized, intuitive touch that resonates with our Medina-based clients.Eligibility &amp; Status: This position is open to established practitioners with a transferable Iqama or Saudi Nationals. Presence in our Medina Commercial District headquarters is required to ensure the seamless delivery of our premium advisory services.نوع الوظيفة: دوام كاملالراتب المدفوع: ﷼٢٦٬٠٠٠٫٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

Astrology Services Director

Parallon

<div>This position is incentive eligible. 
 
 
Do you want to join an organization that invests in you as a Central Coding Director? At Parallon, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.<h5 class="jobSectionHeader">
Job Summary and Qualifications</h5>
<h5 class="jobSectionHeader">As a work from home Central Coding Director, you will be responsible for assisting in the development and evolution of the overall strategy for Parallon&rsquo;s Coding Physician Service Center. The Central Coding Director is responsible for overall coding compliance and daily coding operations for the Coding Physician Service Center. The Central Coding Director interprets policies and procedures, recommends changes as appropriate, and provides relevant feedback. The Central Coding Director assists the ACOO, Coding PSC, with the oversight and implementation of coding consolidation planning, practice expectation agreements, budgets, workflow processes and internal controls. This person serves as a key promoter of the Parallon Coding PSC and is responsible for setting the tone of Coding PSC as a service organization, continuously seeking to understand, meet and exceed practice expectations and needs.
What you will do in this role:
<ul><li>Responsible for CPSC central coding and medical record documentation improvement operations (as applicable), ensuring timeliness, accuracy, completeness, consistency, compliance and standards fulfillment as defined in practice expectations agreement
</li><li>Contributes to the development of strategic direction of Parallon coding
</li><li>Coaches and provides overall guidance to the CPSC coding team to resolve internal and external issues; help resolve dysfunctional behavior within functional area(s); discipline and counsel staff as necessary
</li><li>Monitors CPSC coding performance according to productivity and quality standards as defined in job descriptions and practice expectations documents
</li><li>Manages and motivates CPSC coding improvement operations (as applicable) staff
</li><li>Assists in the development and management of strategy, specific goals, objectives, budgets and performance standards for the Parallon CPSC
</li><li>Proactively manages, including corresponding communications and escalation paths, significant issues in HIM coding processes (e.g., coding backlogs, CPSC coding delays, abstracting backlogs, and data discrepancies), status of projects, barriers and successes
</li><li>Identifies and implements process improvements to lower costs and improve service to PSG practices and various Parallon/PSG stakeholders/customers
</li><li>Routinely meets with the Physician Service Group staff to review processes and collaborate on need coding related claim denials
</li><li>Stays abreast of regulatory requirements and company compliance policies, ensuring compliance and timely staff education and training</li><li>
Monitors overall trends (e.g., missing documentation, charge lag, coding quality) and communicates to PSG Leaderships teams and others as appropriate.
</li></ul>Requirements:
<ul><li>5+ years of healthcare management experience with three of these years in the related area for the position required</li><li>
Coding certification AHIMA or AAPC required</li><li>
Bachelor&rsquo;s Degree in Business or related field required. Degree requirement may be substituted by current enrollment in a Bachelor Degree program or extensive equivalent work experience</li></ul>
Benefits</h5>
Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:<ul><li>
Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services</li><li>
Wellbeing support, including free counseling and referral services</li><li>
Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence</li><li>
Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling</li><li>
Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing</li><li>
Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts</li></ul>
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
&quot;
Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.
HCA Healthcare has been recognized as one of the World&rsquo;s Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
&quot; 
&quot;Good people beget good people.&quot;- Dr. Thomas Frist, Sr. 
HCA Healthcare Co-Founder
We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Central Coding Director opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

Central Coding Director

WPP Production

<div><div>About WPP Production

We are WPP Production - the unified global production company that brings together all of WPP's content producers, studios and craft experts into one connected organisation. We combine world-class human craft with next generation technology to originate, design, and deliver multi-channel content systems at scale. Built for borderless collaboration and powered by deep craft expertise, we are the production engine designed for today's always on, AI driven marketing world.

About WPP

WPP is the trusted growth partner for the world's leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company &ndash; powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.</div>
A Hybrid working model
<div>
<div><div><div><div>We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
</div>
</div></div></div></div>What does a Production Innovation Director do at WPP Production?

The Production Innovation Director is one of the most forward-facing roles in WPP Production's portfolio, a senior innovation leadership position built not to manage what exists today, but to define and build what comes next.

You will help lead WPP Production's dedicated Innovation Squad, one of three regional teams across New York, London, and Singapore, purpose-built to drive AI and production innovation across one of WPP's most strategically important global client partnerships. Together, these three regional squads form a connected global innovation engine, fully funded, fully dedicated, and singularly focused on identifying, proving, and scaling the future of AI-driven content production.

This is a role that demands genuine vision and deep technical fluency in equal measure. You won't just be championing innovation from a distance. You'll be in it. Running pilots. Building proof-of-concepts. Working directly alongside the client's own AI, R&amp;D, and technology teams to co-develop solutions that are grounded in real business challenges and built to scale. You will set the strategic direction of the NA innovation agenda, lead a focused and agile squad, and own the full journey from early experimentation through to productized, graduated capability that the wider WPP Production business can adopt and run at scale.

You are the person who sees around corners, who understands where AI and production technology are heading, translates that into relevant opportunity for the client, and then does the hard work of making it real.

As AI continues to reshape how content is created, produced, and distributed, WPP Production is building the capability to lead that transformation for some of the world's most ambitious brands. This role puts you at the centre of that work, with the remit, the resources, and the client relationship to make a real mark, not just on this account, but on how the industry thinks about AI-driven production.

Key Responsibilities

Client Leadership &amp; Innovation
<ul>
<li>Serve as a senior client-facing presence on the account, building deep and trusted working relationships with the client's AI innovation, R&amp;D, technology enablement, and marketing operations teams</li>
<li>Act as the client's primary point of contact for all things innovation and AI within WPP Production, complementing the Global MD's senior commercial relationships by owning the innovation and technology dimension of the partnership</li>
<li>Host regular innovation showcases, co-creation workshops, and working sessions with client stakeholders, focused on collaborative problem-solving and hands-on exploration of what AI can do for their content production ecosystem</li>
<li>Proactively identify and nurture opportunities to deepen the partnership through the introduction and scaling of AI-driven production capabilities, demonstrating consistent value that leads to expanded scope and a stronger long-term relationship</li>
<li>Translate the client's business objectives, internal AI roadmap, and technology priorities into relevant and actionable production innovation strategies that WPP Production can design, pilot, and deliver</li>
<li>Develop a compelling and evolving narrative around WPP Production's innovation capabilities, specifically tailored to the client's own AI ambitions, ensuring WPP Production is consistently positioned as a forward-thinking and technically credible partner</li>
<li>Collaborate with the Global MD on pitch and RFP responses where innovation capability is a key component, contributing the technical depth and AI expertise that strengthens the overall proposition</li>
<li>Proactively bring the outside in, sharing relevant industry developments, emerging AI capabilities, and production technology trends that keep the client ahead of the curve and WPP Production indispensable to their thinking</li>
</ul>
Innovation Squad Leadership
<ul>
<li>Lead and manage the Innovation Squad, a small, agile, fully dedicated team focused exclusively on AI-driven production innovation within the account</li>
<li>Define the squad's ways of working, establishing a sprint-based, hypothesis-driven culture where ideas are tested quickly, learnings are captured rigorously, and only proven concepts move forward</li>
<li>Run structured innovation sprints end-to-end: define the challenge, frame the hypothesis, prototype the solution, run the pilot, measure the outcome, and make the call on whether to graduate or iterate</li>
<li>Own the NA innovation roadmap and pipeline, maintaining a prioritised view of what is in exploration, what is in pilot, and what is ready for graduation to the wider business</li>
<li>Coordinate with regional counterparts in London and Singapore to share learnings, avoid duplication, and ensure the three regional squads are building toward a coherent and complementary global innovation programme</li>
<li>Act as the innovation voice within the broader account leadership team, reporting into the Global MD and ensuring innovation priorities are visible, understood, and supported at the senior level</li>
<li>Foster a squad culture built on curiosity, experimentation, and psychological safety, where testing and learning from failure is treated as progress, not setback</li>
</ul>
Innovation Pipeline &amp; Productization
<ul>
<li>Identify and evaluate emerging opportunities where AI, agentic workflows, and new production technologies can fundamentally change how content is made, distributed, or measured for the client</li>
<li>Develop and manage a structured innovation pipeline, from early-stage exploration through proof-of-concept, pilot, and into productized capability, ensuring momentum is maintained across all stages simultaneously</li>
<li>Build proof-of-concepts in close collaboration with WPP Production's technology and product teams, ensuring experimental work is grounded in genuine production reality and real client need rather than theoretical possibility</li>
<li>Define and apply clear graduation criteria for every initiative: what does &quot;proven&quot; look like, what does &quot;scalable&quot; require, and what needs to be true before this moves to the wider delivery team</li>
<li>Productize graduated innovations, creating the playbooks, toolkits, process documentation, and training materials that allow new ways of working to be adopted and run at scale across WPP Production globally</li>
<li>Track and report on innovation ROI across the pipeline, including time-to-value, efficiency gains, cost impact, adoption rates, and measurable business outcomes for both WPP Production and the client</li>
<li>Maintain a clear and current view of the competitive innovation landscape, including what other agencies, technology companies, and production businesses are building, and use that intelligence to sharpen the NA innovation agenda</li>
</ul>
 AI &amp; Emerging Technology
<ul>
<li>Maintain deep, hands-on knowledge of AI tools, agentic workflows, generative AI platforms, and production automation. This role requires genuine technical fluency, not just the ability to talk about it</li>
<li>Act as the NA subject matter expert on AI-driven content production, providing informed guidance and practical recommendations to both the client and internal WPP Production teams</li>
<li>Partner with WPP Production's technology, product, and engineering teams to get early access to, test, and evaluate new tools and platforms before they reach the wider business, acting as a critical filter between emerging technology and real-world production application</li>
<li>Build and maintain a working knowledge of the client's own AI infrastructure, tools, and internal platforms, with an understanding of their technology environment deep enough to design solutions that integrate with, rather than sit alongside, what they are already building</li>
<li>Identify specifically where AI can remove production friction, reduce cost, accelerate timelines, or unlock entirely new creative and production capabilities, and move quickly from identification to pilot</li>
<li>Champion AI literacy across the wider WPP Production team, helping to raise the baseline understanding and confidence of delivery teams who will ultimately be running the capabilities the squad develops and graduates</li>
</ul>
Strategy &amp; Transformation
<ul>
<li>Act as a strategic thought partner to the client's innovation and technology teams, consulting on how AI and agentic solutions can optimise their marketing operations and content delivery in ways that are practical, scalable, and grounded in production reality</li>
<li>Lead discovery sessions with client stakeholders to uncover emerging business challenges, map them to innovation opportunities, and co-develop tailored solution hypotheses with internal and external subject matter experts</li>
<li>Drive change management for innovation adoption, recognising that graduating a new way of working is as much about people and process as it is about technology, and designing handoffs that stick on both the client and WPP Production side</li>
<li>Identify where innovation initiatives have the potential to unlock new commercial opportunities within the account, and work closely with the Global MD to develop a clear path to realising them</li>
<li>Contribute to the broader WPP Production innovation strategy, bringing NA-specific client intelligence and learnings that inform how the business develops and positions its AI capabilities globally</li>
<li>Build and share best practice across the WPP network, acting as an internal ambassador for AI-driven production innovation and helping to raise the broader organisation's capability and confidence</li>
</ul>
Internal Stakeholder &amp; Team Leadership
<ul>
<li>Work in close and deliberate partnership with the Global MD, maintaining clear communication, aligned priorities, and a shared view of where innovation and account strategy intersect</li>
<li>Act as a key point of connection between the NA Innovation Squad and WPP's wider agency network, including media and creative leads, ensuring that innovation work is informed by and feeds back into the broader partnership</li>
<li>Collaborate with WPP Production's global technology, product, and delivery teams to ensure the NA squad has access to the right tools, platforms, and technical support to move quickly and build with confidence</li>
<li>Work closely with the Project Management team to ensure innovation pilots and workstreams are properly scoped, resourced, and tracked, bringing the same rigour to experimental work that the wider account applies to BAU delivery</li>
<li>Directly mentor and develop squad members, investing in their growth as AI-literate, innovation-capable production professionals who can carry this way of working forward</li>
<li>Contribute to the talent strategy for the squad, helping to identify the skills and profiles needed as the innovation programme grows and the scope of work evolves</li>
<li>Maintain strong working relationships with the EMEA and APAC regional innovation leads, ensuring the three squads operate as a genuinely connected global unit rather than three separate teams doing similar things independently</li>
</ul>
 Financial Leadership
<ul>
<li>Own the NA innovation budget, maintaining a clear view of spend across the pipeline, prioritising investment based on potential impact and strategic alignment, and ensuring resources are deployed where they will generate the most meaningful return</li>
<li>Track and report on the financial impact of innovation initiatives, including both the cost of running pilots and the value generated through efficiency gains, new revenue, and graduated capabilities adopted at scale</li>
<li>Work with the Global MD and senior WPP Production leadership to make the case for continued and expanded innovation investment, using data and outcomes from the pipeline to build a compelling narrative around ROI</li>
<li>Ensure financial transparency across all innovation workstreams, flagging risks early and maintaining the discipline to stop investing in initiatives that are not generating sufficient signal</li>
</ul>
Requirements
<ul>
<li>8+ years in account management, client services, production, or a senior client-facing role within a content production agency or advertising environment. The strongest candidates will bring experience that spans both client relationship management and hands-on innovation or technology delivery</li>
<li>Proven track record managing complex, multi-stakeholder client relationships, with a demonstrated ability to identify and develop opportunities for growth within large, global partnerships</li>
<li>Experience working with or alongside large global technology or platform organisations, with familiarity with how their innovation, R&amp;D, and AI ecosystems operate strongly preferred</li>
<li>Demonstrated success leading AI-first transformation programmes, innovation initiatives, or technology-driven change in a marketing or content production context</li>
<li>Proven ability to take AI or production technology from concept to scaled, adopted capability. You have built things and seen them land, not just recommended them</li>
<li>Deep, hands-on knowledge of AI tools, agentic workflows, and generative AI as applied to marketing and content production. Technical fluency is required, not just a working awareness</li>
<li>Experience collaborating with account team members and working closely with project management teams across onshore and offshore geographies</li>
<li>Financial acumen with experience managing budgets, forecasting, and reporting on performance against plan</li>
<li>Exceptional relationship-building and communication skills with the ability to engage and influence at all levels including C-Suite</li>
<li>Strategic mindset balanced with a bias for action. You think big but execute with precision</li>
<li>Proactive, solutions-focused, and comfortable operating in ambiguity and fast-moving environments</li>
<li>Familiarity with agile or sprint-based ways of working</li>
<li>Grounded in content production craft across media, creative, or production disciplines. You need to understand what you are innovating within</li>
<li>High emotional intelligence, strong collaborative instincts, and a genuine passion for developing talent and building high-performing teams</li>
</ul>
The base salary for this position at the time of this posting may range from $100,000 to $230,000. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, click [here] for more details

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Why work here: 
At WPP Production, you'll help shape the future of content production at a truly global scale. We bring together world-class talent, cutting-edge studios, and advanced technology to solve some of the most complex creative and production challenges in the industry. You'll work in a collaborative, borderless environment where craft excellence is valued, innovation is encouraged, and AI and next-generation tools are used to amplify not replace human creativity. With access to diverse projects, global career opportunities, and the backing of WPP's unmatched network, this is a place where you can grow your skills, make real impact, and create work that performs for every audience, across every channel, at every moment.
Inclusion and Impact 
WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
 
 
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We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. When you click the &quot;Submit Application&quot; button at the bottom of this page, this will send all the information you have added to WPP Production. Before you do this, we think it's a good idea to read through our Privacy statement. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it. 
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<div>Please contact careers@wppproduction.com if you need the job advert or form in another format.</div></div></div></div>

Production Innovation Director, North America

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