client services director

ASU Enterprise Partners

<div><h1 class="jobSectionHeader">Assistant Director, Client Solutions
</h1>The ASU Outreach Hub is a nonprofit organization that supports the outreach and transactional needs of the ASU public enterprise through marketing and engagement solutions that advance the university and strengthen its brand. It specializes in paid media outreach, data-driven insights and outreach to alumni, donors and targeted corporations.
The Assistant Director of Client Solutions in the ASU Outreach Hub leads the strategic planning and delivery for a portfolio of client accounts in addition to assisting the Director in leading a team of client solutions professionals. This role is responsible for assessing client needs, providing strategic marketing recommendations, developing plans and creative briefs, presenting solutions and results, and managing the execution of outreach and engagement campaigns, ensuring all deliverables meet high standards against goals. The Assistant Director of Client Solutions is a proactive, solutions-oriented marketing professional who brings structure to complexity and ambiguity, supporting client goals and collaborating with internal teams with clarity and accountability.
What you&rsquo;ll do<ul><li>
Assists the Director, Client Solutions in leading the Client Solutions team; provides strategic marketing insights, best-in-class marketing solutions and strong client management practices; and serves as liaison to other Outreach Hub leadership and units within Enterprise Partners and at ASU.</li><li>
Acting as a marketing solutions expert, is responsible for the vision, strategy, and results of complex, high-stakes and high-level projects and campaigns on behalf of executive-level clients and partners.</li><li>
Meets with client partners to understand their marketing needs and assess needs and fit within the Outreach Hub portfolio.</li><li>
Oversees and coordinates, with the client solutions managers, the annual updating of client marketing playbooks, including the completion of new playbooks.</li><li>
Responsible for selecting, hiring, training, evaluating, and promoting professional development opportunities for student workers.</li><li>
Assists in the creation and oversight of annual planning and implementation of goals, objectives, strategies and initiatives related to the Client Solutions portfolio.</li><li>
Builds and manages relationships with clients and partners; develops trusted advisor relationships with key clients, product owners and customer stakeholders.</li><li>
Actively leads and manages client calls and meetings by taking a central role in discussions.</li><li>
Educates clients on marketing solutions and best practices, makes recommendations, and delivers value-added solutions.</li><li>
Develops and manages marketing strategies, plans, projects, tactics, and core messages; makes recommendations, identifies opportunities, and leverages resources to achieve outcomes and objectives while amplifying multiple brands at scale.</li><li>
Bridges communications between client needs and internal team, working closely with marketing project management, creative and digital marketing teams to manage and coordinate the direction, design and production of multi-channel campaigns collateral, web and digital assets, social media, and other marketing channels to execute strategic goals, keeping projects on time and on budget.</li><li>
Gathers, shares, and acts on feedback from the client throughout projects, while delivering results.</li><li>
Collaborates, consults, and actively participates in new idea generation, brainstorming concepts, and makes recommendations for creative ways to accomplish goals.</li><li>
Problem solves and brings the right team members to the table, inside and beyond the department, to create solutions that adhere to brand, legal, and donor privacy standards, while keeping projects on time and on budget.</li></ul>
What you'll need<ul><li>
Team-oriented strategist able to effectively manage complex situations involving numerous and sometimes competing constituencies.</li><li>
Strong leadership and management qualities with the ability to motivate and influence others to achieve results.</li><li>
Strong, collegial interpersonal skills and an ability to communicate effectively in person, in writing, and by phone.</li><li>
Proven project management experience: managing multiple projects simultaneously; working effectively and efficiently with individuals and teams within a diverse environment; and strong experience using project management tools (including Wrike).</li><li>
Demonstrated knowledge of strategic communication and marketing principles.</li><li>
Knowledge and experience navigating multi-channel marketing campaigns; including knowledge of the principles and practices of visual design, printing, content and editorial, video production, digital and social mediums, UX and social media.</li><li>
Strong working knowledge of standard marketing tools (including content management systems, Google Analytics/SEO, social media, Salesforce, and Adobe Creative Suite).</li><li>
Must possess a customer-service philosophy and be able to handle problem solving and issue resolution.</li><li>
Ability to manage and prioritize multiple tasks and deadlines, and work collaboratively in a fast-paced, dynamic team environment.</li><li>
Proven creative and critical thinking skills, goal setting and attention to detail.</li><li>
Ability to maintain a high degree of confidentiality and responsibility regarding information related to Enterprise Partners, its subsidiaries and University business and confidential prospect information.</li><li>
Excellent listening skills with a strong ability to read people and adapt working style, communication, and responses accordingly.</li><li>
Skilled in exercising a high degree of judgment and diplomacy.</li><li>
Strong working knowledge of Microsoft Office Suite.</li></ul>
Relevant qualifications<ul><li>
Bachelor's degree in Communications, Journalism, Public Relations, Marketing, or closely related field and seven (7) years of experience in a public relations/marketing role</li><li>
Experience in building status reports and reporting on campaign outcomes to clients</li></ul>
Preferred education and experience<ul><li>
Experience working on complex, high-level projects for executive-level clients in an advertising agency environment or in-house marketing team.</li><li>
Experience working in higher education.</li><li>
Experience working on marketing or fundraising campaigns for collegiate athletics programs.</li></ul>
Benefits<ul><li>
Hybrid work schedule. We work from home two days a week!</li><li>
Comprehensive benefits package, including medical, dental, and vision insurance</li><li>
401(k) plan with matching employer contribution</li><li>
22 days of vacation time</li><li>
11 holidays, including your birthday</li><li>
Parental leave</li><li>
Significant tuition reductions</li><li>
Professional development is highly valued at ASU Enterprise Partners, where employees are encouraged to look across the organization and nurture new areas of interest</li><li>
$30 bi-weekly cell phone reimbursement</li></ul><div><div>
About ASU Enterprise Partners</div><div> 
ASU Enterprise Partners is a nonprofit organization whose mission is to provide an ecosystem of services to create solutions and generate resources to extend Arizona State University&rsquo;s reach and advance its charter. ASU Enterprise Partners supports ASU and several affiliates, including the ASU Foundation for a New American University, ASU Outreach Hub, ASURE, NEWSWELL, Skysong Innovations and University Realty.</div><div> 
ASU Enterprise Partners is home to several Centers of Excellence whose purpose is to provide professional services to its affiliates. The Centers of Excellence include Finance, General Counsel, Investments, Public Relations and Strategic Communications, Human Resources, Facilities and Operations, Data Analytics and Insights Planning, Budgeting and Strategy, and Technology and Solutions.</div><div> 
At ASU Enterprise Partners</div><div> 
We serve</div><div>
ASU and one another with integrity, trust and compassion</div></div><div> 
We engage</div><div>
step up, own it, collaborate</div><div> 
We innovate.</div><div>
continuously, fearlessly, make decisions and take risks</div><div> 
We care</div><div>
that everyone feels respected and valued for who they are</div>
ASU Enterprise Partners is an Equal Opportunity Employer</div>

Assistant Director, Client Solutions

Astroma Madhu Priya

Strategic Appointment: Astrology Services Director &ndash; Astroma Madhu PriyaThe Medina Command: Astroma Madhu Priya is inviting a seasoned Astrology Services Director to take the helm of our flagship operations within the Medina Commercial District. Based on King Fahd Road, this executive appointment is for a leader who can harmonize traditional Vedic and celestial wisdom with the modern, high-growth business environment of the Al-Madinah region. We are looking for a visionary who understands that at this level, astrology is a sophisticated advisory service for a discerning, high-net-worth clientele.The Professional DNA: To be considered for this role, you must possess a minimum of 15 years in professional astrological practice and business management, including at least 5 years at a directorial or partnership level. Your background should reflect a deep mastery of planetary cycles, horary astrology, and the ability to provide strategic &quot;Muhorat&quot; timing for major corporate and personal milestones. A Master&rsquo;s degree in Psychology, Philosophy, or a related field is highly preferred, as is a proven track record of managing elite, multi-disciplinary teams of consultants. We value a director who can maintain the highest standards of confidentiality and ethical conduct while operating in one of the most culturally significant cities in the world.The Operational Landscape: Your mandate includes the full oversight of our King Fahd Road facility, ensuring that every client interaction meets the &quot;Astroma&quot; gold standard. You will manage a monthly executive allocation of SAR 26,000, focusing on the expansion of our digital consultation platforms and the recruitment of top-tier local and international talent. This role is about scaling a specialized service while maintaining a deeply personalized, intuitive touch that resonates with our Medina-based clients.Eligibility &amp; Status: This position is open to established practitioners with a transferable Iqama or Saudi Nationals. Presence in our Medina Commercial District headquarters is required to ensure the seamless delivery of our premium advisory services.نوع الوظيفة: دوام كاملالراتب المدفوع: ﷼٢٦٬٠٠٠٫٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

Astrology Services Director

MCG Talent

<div>
 
 
 About the Client
 
 
 
 Our client is a leading global marketing and communications network with a strong footprint across the Middle East. Known for delivering integrated, data-driven, and creatively led solutions, the organization partners with some of the region&rsquo;s most prominent brands and institutions.
 
 
 
 
 
 
 The Role
 
 
 
 Our client is seeking a commercially driven and strategically minded Managing Director to lead and expand operations in Saudi Arabia. This role requires a seasoned leader with deep market expertise, strong client relationships, and a proven track record of driving growth within the Kingdom.
 
 
 
 
 
 The Managing Director will be responsible for overseeing business performance, leading multidisciplinary teams, strengthening client partnerships, and positioning the agency as a market leader in KSA.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Strategic Leadership
 
 
 <ul>
 <li>
 Define and execute the agency&rsquo;s vision and growth strategy in Saudi Arabia aligned with regional and global objectives
 </li>
 <li>
 Identify new business opportunities, partnerships, and revenue streams within the KSA market
 </li>
 <li>
 Act as a senior advisor to clients on brand, communications, and transformation strategies
 </li>
 </ul>
 
 
 Business Growth &amp; Commercial Performance
 
 
 <ul>
 <li>
 Drive revenue growth, profitability, and overall financial performance
 </li>
 <li>
 Lead new business development efforts, including pitching and client acquisition
 </li>
 <li>
 Expand and diversify the client portfolio across key sectors in Saudi Arabia
 </li>
 </ul>
 
 
 Client Leadership
 
 
 <ul>
 <li>
 Build and maintain strong relationships with C-level stakeholders and key decision-makers
 </li>
 <li>
 Ensure delivery of high-quality, integrated marketing and communications solutions
 </li>
 <li>
 Champion client satisfaction, retention, and long-term partnerships
 </li>
 </ul>
 
 
 Operational Excellence
 
 
 <ul>
 <li>
 Oversee day-to-day operations, ensuring efficiency, scalability, and delivery excellence
 </li>
 <li>
 Implement best practices across processes, governance, and performance management
 </li>
 <li>
 Ensure alignment with regional and global standards
 </li>
 </ul>
 
 
 Team Leadership &amp; Culture
 
 
 <ul>
 <li>
 Lead, inspire, and develop a high-performing team across strategy, creative, and client servicing
 </li>
 <li>
 Foster a collaborative, innovative, and performance-driven culture
 </li>
 <li>
 Attract, retain, and mentor top talent in the Saudi market
 </li>
 </ul>
 
 
 Market Expertise &amp; Representation
 
 
 <ul>
 <li>
 Act as a key spokesperson and representative of the agency in Saudi Arabia
 </li>
 <li>
 Leverage deep understanding of local culture, consumer behavior, and regulatory landscape
 </li>
 <li>
 Stay ahead of industry trends, particularly in digital transformation, media, and communications
 </li>
 </ul>
 
 
 
 
 
 Key Requirements
 
 
 <ul>
 <li>
 12&ndash;18+ years of experience in advertising, marketing, or communications, with significant leadership exposure
 </li>
 <li>
 Proven experience leading business operations in Saudi Arabia or the GCC, with strong knowledge of the KSA market
 </li>
 <li>
 Demonstrated success in driving revenue growth and managing P&amp;L
 </li>
 <li>
 Strong network of senior client relationships within Saudi Arabia
 </li>
 <li>
 Experience leading integrated campaigns across creative, digital, media, and data
 </li>
 <li>
 Exceptional leadership, communication, and stakeholder management skills
 </li>
 <li>
 Entrepreneurial mindset with a hands-on, results-driven approach
 </li>
 </ul>
 
 
</div>

Managing Director (Creative and Advertising)

Monks

<div><div>Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).</div><h2 class="jobSectionHeader">
About the Role</h2>

As a Business Director, you'll lead and grow our senior client relationships in Kuwait, working with leading regional and multinational clients across the GCC. In the Middle East, Monks is rapidly expanding its footprint, and we are looking for a commercially driven, client-obsessed leader to serve as a trusted strategic advisor to C-suite and senior marketing leadership. We are looking for someone who is passionate about seeking new opportunities to create impactful work.
<h3 class="jobSectionHeader">
Responsibilities:</h3>
<ul>
<li>Serve as the primary executive point of contact for a portfolio of senior clients in Kuwait and the broader Gulf region.
</li>
<li>Build and maintain C-suite relationships, acting as a strategic advisor who deeply understands their business objectives and digital maturity.
</li>
<li>Lead quarterly business reviews (QBRs), annual planning sessions, and executive presentations.
</li>
<li>Own revenue targets for your portfolio, with accountability for retention, growth, and profitability.
</li>
<li>Identify and convert organic growth opportunities across Monks' full service offering, including creative production, media, data, and tech.
</li>
<li>Oversee responses to pitches, RFPs, and new business opportunities within the region.
</li>
<li>Negotiate contracts, scopes of work, and commercial terms in collaboration with finance and operations.
</li>
<li>Translate complex digital marketing challenges into clear strategic recommendations and compelling Monks solutions.
</li>
<li>Champion the use of Monks' proprietary technology, AI-powered tools, and data capabilities.
</li>
<li>Lead and motivate cross-functional delivery teams, ensuring high standards of work quality.
</li>
<li>Mentor and develop junior client services team members while contributing to the culture in Kuwait.
</li>
</ul><h2 class="jobSectionHeader">About You</h2>
<h3 class="jobSectionHeader">The essentials:</h3>
<ul>
<li>10+ years of experience in digital marketing, advertising, or MarTech, with at least 4 years in a senior client leadership role.
</li>
<li>Bilingual proficiency with outstanding written and verbal communication skills in both English and Arabic.
</li>
<li>Commercial Acumen: Proven track record managing and growing large, complex accounts (ideally $1M+ annual revenue) and comfort with P&amp;L and forecasting.
</li>
<li>Market Expertise: Culturally fluent with a deep appreciation for the nuances of doing business in the Gulf; experience in Kuwait or the broader GCC is strongly preferred.
</li>
<li>Strategic Depth: Deep knowledge of the digital landscape, including platforms, paid media, social, CRM, and data &amp; analytics.
</li>
<li>Executive Presence: Exceptional relationship-building skills with the ability to operate at the board and C-suite level.
</li>
<li>Leadership: A natural collaborator who can lead cross-functional teams within a complex, matrixed global organisation.
</li>
</ul><h3 class="jobSectionHeader">Not a must, but a plus:</h3>
<ul>
<li>Background: Experience working within a global agency network, top-tier consultancy, or specialised marketing technology company.
</li>
<li>AI &amp; Tech Focus: A specific passion for emerging AI-driven tools and their application in the evolving digital landscape.
</li>
<li>Entrepreneurial Spirit: A mindset that actively seeks out opportunity and takes the initiative to pursue it.
</li>
<li>Cultural Pulse: A passion for staying on the pulse of culture and the ability to provide a strategic POV.</li></ul> 

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.

#LI-FP1<div>
About Monks

Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact. 


Monks was named a Contender in The Forrester Wave&trade;: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger's Programmatic Power Players list every year (2020-24). Named Adweek's first AI Agency of the Year (2023) and The One Show's inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group's 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato's AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner. 


We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents&mdash;and resonates with&mdash;the world around us.</div></div>

Business Director

Parallon

<div>This position is incentive eligible. 
 
 
Do you want to join an organization that invests in you as a Central Coding Director? At Parallon, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.<h5 class="jobSectionHeader">
Job Summary and Qualifications</h5>
<h5 class="jobSectionHeader">As a work from home Central Coding Director, you will be responsible for assisting in the development and evolution of the overall strategy for Parallon&rsquo;s Coding Physician Service Center. The Central Coding Director is responsible for overall coding compliance and daily coding operations for the Coding Physician Service Center. The Central Coding Director interprets policies and procedures, recommends changes as appropriate, and provides relevant feedback. The Central Coding Director assists the ACOO, Coding PSC, with the oversight and implementation of coding consolidation planning, practice expectation agreements, budgets, workflow processes and internal controls. This person serves as a key promoter of the Parallon Coding PSC and is responsible for setting the tone of Coding PSC as a service organization, continuously seeking to understand, meet and exceed practice expectations and needs.
What you will do in this role:
<ul><li>Responsible for CPSC central coding and medical record documentation improvement operations (as applicable), ensuring timeliness, accuracy, completeness, consistency, compliance and standards fulfillment as defined in practice expectations agreement
</li><li>Contributes to the development of strategic direction of Parallon coding
</li><li>Coaches and provides overall guidance to the CPSC coding team to resolve internal and external issues; help resolve dysfunctional behavior within functional area(s); discipline and counsel staff as necessary
</li><li>Monitors CPSC coding performance according to productivity and quality standards as defined in job descriptions and practice expectations documents
</li><li>Manages and motivates CPSC coding improvement operations (as applicable) staff
</li><li>Assists in the development and management of strategy, specific goals, objectives, budgets and performance standards for the Parallon CPSC
</li><li>Proactively manages, including corresponding communications and escalation paths, significant issues in HIM coding processes (e.g., coding backlogs, CPSC coding delays, abstracting backlogs, and data discrepancies), status of projects, barriers and successes
</li><li>Identifies and implements process improvements to lower costs and improve service to PSG practices and various Parallon/PSG stakeholders/customers
</li><li>Routinely meets with the Physician Service Group staff to review processes and collaborate on need coding related claim denials
</li><li>Stays abreast of regulatory requirements and company compliance policies, ensuring compliance and timely staff education and training</li><li>
Monitors overall trends (e.g., missing documentation, charge lag, coding quality) and communicates to PSG Leaderships teams and others as appropriate.
</li></ul>Requirements:
<ul><li>5+ years of healthcare management experience with three of these years in the related area for the position required</li><li>
Coding certification AHIMA or AAPC required</li><li>
Bachelor&rsquo;s Degree in Business or related field required. Degree requirement may be substituted by current enrollment in a Bachelor Degree program or extensive equivalent work experience</li></ul>
Benefits</h5>
Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:<ul><li>
Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services</li><li>
Wellbeing support, including free counseling and referral services</li><li>
Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence</li><li>
Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling</li><li>
Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing</li><li>
Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts</li></ul>
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
&quot;
Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.
HCA Healthcare has been recognized as one of the World&rsquo;s Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
&quot; 
&quot;Good people beget good people.&quot;- Dr. Thomas Frist, Sr. 
HCA Healthcare Co-Founder
We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Central Coding Director opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

Central Coding Director

<div><div>Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).</div><h2 class="jobSectionHeader">
About the Role</h2>

As a Business Director, you'll oversee one of our largest portfolio brands, managing a mix of programme-based work across owned channels, social, strategy, and creative content production. In this lead client-facing position, you'll work at the intersection of business and production to output high-fidelity strategy through to premium craft, combining platforms, creative content, data, and experience into one. We are looking for someone who is passionate about seeking new opportunities to create impactful work.
<h3 class="jobSectionHeader">
Responsibilities:</h3>
<ul>
<li>Serve as the primary point of contact and strategic partner for clients, developing roadmaps for sustained brand success.
</li>
<li>Oversee the sales pipeline and drive revenue growth for individual brands under your purview.
</li>
<li>Safeguard business planning and development to achieve targets and KPIs while identifying new assignment opportunities.
</li>
<li>Manage the program of projects, facilitating communication between clients and Monks teams to initiate new assignments.
</li>
<li>Leverage digital expertise in platforms, social media, and asset production to handle diverse client briefs.
</li>
<li>Cultivate incredible relationships with leading global advertisers.
</li>
<li>Lead multiple accounts across various sectors or geographies, ensuring excellence and profitability.
</li>
<li>Inspire, develop, and manage senior account leaders and brand business leads.
</li>
<li>Contribute to the agency's growth strategy and participate in new business pitches.
</li>
</ul><h2 class="jobSectionHeader">About You</h2>
<h3 class="jobSectionHeader">The essentials:</h3>
<ul>
<li>12+ years of industry experience, with 4+ years in a lead role managing high-value, interdisciplinary work.
</li>
<li>Bilingual proficiency in both Arabic and English.
</li>
<li>GCC experience is a must for this role.
</li>
<li>Proven track record of managing and growing multi-million dollar global/local accounts and winning new business.
</li>
<li>Deep understanding of digital business objectives and the ability to produce high-end content at a high pace.
</li>
<li>Strategic mindset that prioritizes long-term partnerships and work-stream milestones over individual projects.
</li>
<li>Confidence in providing expert advice on digital production and platforms at the C-level.
</li>
<li>Strong leadership skills that foster a collaborative and high-performing team environment.
</li>
<li>Outstanding communication and presentation skills.
</li>
<li>Expertise in multi-channel digital-first campaigns and AOR/Ad-hoc team management.
</li>
</ul><h3 class="jobSectionHeader">Not a must, but a plus:</h3>
<ul>
<li>Data Literacy: A high comfort level with media, analytics, and data-driven insights.
</li>
<li>Social Specialist: Specific experience in deep social media strategy and management.
</li>
<li>Cultural Pulse: A passion for staying on the pulse of culture with the ability to provide a unique strategic POV.</li></ul> 

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.

#LI-FP1<div>
About Monks

Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact. 


Monks was named a Contender in The Forrester Wave&trade;: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger's Programmatic Power Players list every year (2020-24). Named Adweek's first AI Agency of the Year (2023) and The One Show's inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group's 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato's AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner. 


We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents&mdash;and resonates with&mdash;the world around us.</div></div>

Business Director - KSA

Squishy SCS

Job Title: Customer Service Director Company: Squishy SCS Location: Muharraq, Bahrain Salary: BHD 2.800 per monthJob Type: Full-timeSquishy SCS is seeking an experienced and customer-focused Customer Service Director to lead and enhance our customer support operations. This role is responsible for developing service strategies, improving customer satisfaction, and ensuring a high-quality experience across all customer touchpoints.Key Responsibilities<ul><li>Develop and implement customer service strategies and policies</li><li>Lead, mentor, and manage the customer service team to achieve performance targets</li><li>Monitor and analyze customer service metrics (e.g., response time, resolution rate, customer satisfaction)</li><li>Handle escalated customer issues and ensure timely resolution</li><li>Improve processes to enhance efficiency and customer experience</li><li>Collaborate with other departments to address customer needs and feedback</li><li>Implement training programs to develop team skills and service quality</li><li>Ensure compliance with company standards and service excellence</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Communications, or a related field</li><li>Proven experience in customer service management, preferably in a leadership role</li><li>Strong leadership, communication, and interpersonal skills</li><li>Excellent problem-solving and conflict resolution abilities</li><li>Experience with customer service tools and CRM systems</li><li>Ability to analyze data and drive performance improvements</li></ul>Preferred Skills<ul><li>Experience managing large customer service teams</li><li>Strong understanding of customer experience (CX) strategies</li><li>Ability to work in a fast-paced, customer-centric environment</li><li>Multilingual skills are a plus</li></ul>Benefits<ul><li>Competitive salary package</li><li>Leadership role with growth opportunities</li><li>Supportive and collaborative work environment</li></ul>الراتب المدفوع: BD٢٫٨٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

Customer Service Director

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