client services director

Vista Global

<div>Job Profile:
<div>
Vista understands that every flight is unique, so we take care of every detail to ensure our Members enjoy a tailored and unparalleled service, making flying private truly personal for 20 years.</div><div></div><div> 
VistaJet, the world&rsquo;s leading global business aviation company, is committed to doing everything possible to ensure our passengers&rsquo; expectations are met or surpassed.</div><div> 
</div><div>From scheduling a flight, every detail is covered, from a client&rsquo;s favorite bottle of wine or meals from a preferred restaurant, to a particular magazine or a chauffeur service to the airport.</div><div></div><div> 
Our Client Services team is the first point of contact within the business for all our customers; dealing with all aspects of their travel experience as well as liaising with other departments to ensure excellent customer service.</div><div></div><div> 
We are looking for a Client Services Director to oversee the client experience throughout the entire flight-booking journey from onboarding to successful flight. The principal aim of this role is optimal client satisfaction from an efficient, client-focused booking process.</div>
Your Responsibilities:
<ul><li>Overseeing the flight booking process and experience of clients within pod, directly managing the Executives responsible for handling booking requests;</li><li>
Supporting the Commercial team with client on-boarding and lead the introduction of new clients to your Client Team;</li><li>
Building strong personal relationships with clients in order to fully understand their needs and service expectations;</li><li>
Serving as the key contact person and escalation point for clients within the Client Team;</li><li>
Professionally managing client expectations in accordance with contract terms, advising and guiding the clients with appropriate solutions when specific requests cannot be met;</li><li>
Assessing workload / skill distribution and carry out quality assurance and performance management of Executives within your Client Team;</li><li>
Ensuring adequate training, mentoring and upskilling of Executives and the motivation and constant engagement of the team;</li><li>
Monitoring compliance with established processes and best practices and being actively involved with the Success Team in the continual improvement of processes and systems;</li><li>
Leading the client on-boarding phase, together with the Commercial Manager, when new clients are handed over by the SVP and introduced to the Account Manager and Biller;</li><li>
Maintaining an accurate and up-to-date record of client profile and preferences and a firm grasp of booking / flight-related contractual standard and special terms for each client;</li><li>
Developing and maintaining excellent flight operations knowledge within the team to improve speed and quality of responses and be able to credibly communicate with clients when issues arise;</li><li>
Maintaining exceptional Vista Global product and brand knowledge and ensure that this is disseminated throughout the team, be aware of new product launches, service enhancements or promotions, and communicate these to clients, seeking up-selling / cross-selling opportunities, in line with clients&rsquo; current and future needs.</li></ul><div>
The Client Services team is available 24 hours a day, seven days a week. While you will be in the office Monday to Friday, you will be required to be available &ldquo;on call&rdquo; outside of office hour</div> 
<div></div>
Required Skills, Qualifications, and Experience:
<ul><li>Extensive flight operations experience that you will be able to use to make decisions and coordinate response to situations;</li><li>
Client service mentality and passion for private aviation that is compatible with the Vista Global luxury service ethos;</li><li>
Excellent team leadership, managerial and communication skills;</li><li>
Proven track record in managing &lsquo;high touch&rsquo; client service teams;</li><li>
Positive, professional and composed manner even when dealing with the most demanding of clients;</li><li>
Well versed with Salesforce Service Desk or similar industry standard service systems and tools;</li><li>
Process and continual improvement mindset to constantly be seeking &lsquo;a better way&rsquo; to delight the client.</li></ul></div>

Client Services Director

Pareto People

<div>
 
 On behalf of our client, a dynamic and rapidly expanding Marketing Activation Agency is seeking an Account Director to support their ongoing growth.
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 Client Partnership &amp; Communication
 
 <ul>
 <li>
 Serve as the go-to contact for assigned clients, nurturing strong, long-term relationships.
 </li>
 <li>
 Understand client business objectives and translate them into actionable plans.
 </li>
 <li>
 Own project timelines, briefs, feedback loops, and internal communication.
 </li>
 <li>
 Manage client expectations and represent agency capabilities with clarity and confidence.
 </li>
 </ul>
 
 
 
 
 Campaign &amp; Project Oversight
 
 <ul>
 <li>
 Collaborate with strategy, creative, and content teams to develop campaigns and initiatives.
 </li>
 <li>
 Ensure all deliverables &mdash; from social posts to full-scale brand campaigns &mdash; meet quality, timing, and strategic benchmarks.
 </li>
 <li>
 Oversee approvals and revisions, ensuring client feedback is integrated smoothly and efficiently.
 </li>
 </ul>
 
 
 
 
 Revenue Growth &amp; New Business
 
 <ul>
 <li>
 Proactively identify opportunities to upsell and cross-sell agency services to existing clients.
 </li>
 <li>
 Support in the preparation of proposals, pitches, and pricing for new projects and retainer expansions.
 </li>
 <li>
 Contribute to client acquisition efforts through outreach, networking, and attending industry events.
 </li>
 <li>
 Track and deliver against revenue and profitability targets across managed accounts.
 </li>
 </ul>
 
 
 
 
 Internal Collaboration
 
 <ul>
 <li>
 Work closely with the Strategy Director and Creative Director to align outputs with client objectives.
 </li>
 <li>
 Facilitate seamless collaboration across departments including production, content, media buying, and analytics.
 </li>
 <li>
 Anticipate roadblocks and proactively solve problems before they escalate.
 </li>
 </ul>
 
 
 
 
 Reporting &amp; Performance
 
 <ul>
 <li>
 Support reporting efforts in collaboration with the analyst or strategist.
 </li>
 <li>
 Lead performance reviews and post-campaign debriefs with clients.
 </li>
 <li>
 Identify upsell opportunities and support business growth initiatives.
 </li>
 </ul>
 
 
</div>

Account Director

Klick

<div>
 The Klick Group&mdash;comprising Klick Health (including Klick Katalyst and btwelve), Klick Media Group, Klick Applied Sciences (including Klick Labs), Klick Consulting, and Klick Ventures&mdash;is an ecosystem dedicated to realizing the full potential of our people and clients in life sciences. Founded in 1997, we have offices in New York, Philadelphia, Saratoga Springs, Toronto, London, S&atilde;o Paulo, and Singapore. Consistently named a Best Managed Company, Most Admired Corporate Culture, and Great Place to Work, Klick is committed to fostering a high-performance, people-first culture with creativity, collaboration, innovation, and impact across everything we do.
 
 
 
 About Our Client Services Craft
 
 
 
 Our Client Services craft leads client partnership, strategic stewardship, and operational excellence across the life sciences landscape. We guide clients through complex challenges, orchestrate cross-functional collaboration, and ensure every program aligns to brand objectives while delivering measurable impact.
 
 
 
 Job Description
 
 
 
 The Senior Account Director leads key client relationships, oversees large-scale programs, and drives account growth by providing strategic guidance and exceptional delivery. This role partners closely with internal teams to ensure flawless execution, regulatory alignment, and a consistently strong client experience. The Senior Account Director builds trusted relationships, identifies opportunities to bring value, and ensures the work reflects Klick&rsquo;s high standards.
 
 
 
 What You&rsquo;ll Do:
 
 
 
 <ul>
 <li>
 Lead cross-functional teams to deliver programs that meet regulatory, operational, and brand expectations
 </li>
 <li>
 Manage project execution to ensure processes are followed and deadlines are met with precision
 </li>
 <li>
 Oversee account financials, including budget management, forecasting, and scope alignment
 </li>
 <li>
 Identify opportunities for organic growth and contribute to account planning
 </li>
 <li>
 Ensure all communications and deliverables reflect Klick&rsquo;s standards and elevate the client experience
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Required:
 
 
 
 <ul>
 <li>
 8+ years of client service experience in the advertising industry
 </li>
 <li>
 3+ years of pharmaceutical or healthcare advertising experience
 </li>
 <li>
 Experience managing a $3M+ book of business
 </li>
 <li>
 Proven ability to build and grow relationships at the Associate Director/Director level
 </li>
 <li>
 Strong financial acumen, including scope development and budget oversight
 </li>
 <li>
 Strong presentation and communication skills
 
 
 </li>
 </ul>
 
 Desired:
 
 
 
 <ul>
 <li>
 Launch experience in pharma or healthcare
 </li>
 <li>
 Experience leading client meeting intake, agenda development, follow-ups, and recaps
 </li>
 <li>
 Ability to translate client feedback, prioritize changes, and guide internal teams
 </li>
 <li>
 Understanding of US pharmaceutical/healthcare marketing regulations
 </li>
 <li>
 Comfort and enthusiasm for integrating AI into workflows
 </li>
 <li>
 University degree required; MBA a plus
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 All your information will be kept confidential according to EEO guidelines.
 
 
 
 
 Our Commitment to Inclusion
 
 
 
 Klick uses an AI-powered tool as part of an automated process to support our hiring process by analyzing your experience, skills, and qualifications to help identify alignment with role requirements. Please note that the tool does not make final decisions or automatically disqualify candidates. Hiring decisions are made by our team, with thoughtful human judgment and oversight. We are committed to fair and transparent hiring practices and have implemented safeguards to help mitigate bias and support compliance with applicable laws. If you have questions, accessibility needs, or concerns about the use of this tool, please contact us. Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. We're also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at careers@klick.com and we will work with you to meet your accessibility needs and ensure you have a positive experience.
 
</div>

Senior Account Director

<div>
 The Klick Group&mdash;comprising Klick Health (including Klick Katalyst and btwelve), Klick Media Group, Klick Applied Sciences (including Klick Labs), Klick Consulting, and Klick Ventures&mdash;is an ecosystem dedicated to realizing the full potential of our people and clients in life sciences. Founded in 1997, we have offices in New York, Philadelphia, Saratoga Springs, Toronto, London, S&atilde;o Paulo, and Singapore. Consistently named a Best Managed Company, Most Admired Corporate Culture, and Great Place to Work, Klick is committed to fostering a high-performance, people-first culture with creativity, collaboration, innovation, and impact across everything we do.
 
 
 
 About Our Client Services Craft
 
 
 
 Our Client Services craft partners with clients to guide strategic thinking, build trusted relationships, and ensure outstanding delivery across life sciences brands. The team bridges strategy, creativity, and execution to deliver meaningful impact through collaboration, operational excellence, and a deep understanding of client needs.
 
 
 
 Job Description
 
 
 
 The Account Director plays a key leadership role in managing client relationships, overseeing program delivery, and ensuring excellence across every touchpoint. This role brings strategic thinking, operational discipline, and a strong understanding of the healthcare landscape to guide both clients and internal teams. The Account Director helps shape brand direction, ensures smooth execution, and drives opportunities for value and growth.
 
 
 
 What You&rsquo;ll Do:
 
 
 
 <ul>
 <li>
 Lead and support precise project execution while ensuring process alignment and regulatory compliance
 </li>
 <li>
 Manage timelines, anticipate barriers, and consistently deliver high-quality work that exceeds expectations
 </li>
 <li>
 Oversee and guide project budgets, forecasts, and scopes in partnership with project management
 </li>
 <li>
 Collaborate with cross-functional teams to deliver launch and in-market programs
 </li>
 <li>
 Contribute strategic insights that inform account plans and elevate client outcomes
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Required:
 
 
 
 <ul>
 <li>
 6+ years of client services experience in the advertising industry
 </li>
 <li>
 2+ years of pharmaceutical or healthcare advertising experience
 </li>
 <li>
 Experience managing $2&ndash;3M in business across brands or portfolios
 </li>
 <li>
 Strong experience building relationships at the Product Manager and Associate Director level
 </li>
 <li>
 Proven ability to lead client meetings, coordinate briefs, and communicate feedback clearly
 </li>
 <li>
 Full understanding of pharma/healthcare marketing communications and regulatory considerations
 
 
 </li>
 </ul>
 
 Desired:
 
 
 
 <ul>
 <li>
 Experience supporting HCP-focused initiatives
 </li>
 <li>
 Experience contributing to brand planning and launch preparation
 </li>
 <li>
 Ability to translate client changes into clear internal direction
 </li>
 <li>
 Comfort reviewing and developing scopes of work with project management
 </li>
 <li>
 Comfort and enthusiasm for integrating AI into workflows
 </li>
 <li>
 University degree required; MBA a plus
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 All your information will be kept confidential according to EEO guidelines.
 
 
 
 
 Our Commitment to Inclusion
 
 
 
 Klick uses an AI-powered tool as part of an automated process to support our hiring process by analyzing your experience, skills, and qualifications to help identify alignment with role requirements. Please note that the tool does not make final decisions or automatically disqualify candidates. Hiring decisions are made by our team, with thoughtful human judgment and oversight. We are committed to fair and transparent hiring practices and have implemented safeguards to help mitigate bias and support compliance with applicable laws. If you have questions, accessibility needs, or concerns about the use of this tool, please contact us. Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. We're also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at careers@klick.com and we will work with you to meet your accessibility needs and ensure you have a positive experience.
 
</div>

Amsive

<div>Who We Are 
 
At Amsive, we're more than just a performance marketing agency; we're a team that thrives on collaboration and innovation. We offer a supportive environment where personal growth is just as important as professional development. We're a team of passionate individuals ready to tackle challenges, learn from one another, and drive results. We believe in empowering our team members, providing them with the tools they need to succeed, and trusting them to lead the way. With decades of expertise and a commitment to integrated solutions, we don't meet the industry standard; we're setting it. 
 
If you're looking for a place where your work matters, a career path you can grow on your terms, and a team that's as invested in your success as you are, Amsive is for you. We offer a unique blend of flexibility, growth opportunities, and a culture that values each individual. Join us, and be part of the team ready to welcome, support, and grow with you. 
 
*We regret to inform you that currently, Amsive DOES NOT provide sponsorship opportunities.* 
*This is a 3 MONTH CONTRACT position, with the possibility to become a full time hire after* 
*This is a HYBRID position, 2-3 days in office. We have offices located in New York, NY, Greenville, SC, and the Greater Chicago Area, IL* 
 
What we are looking for: 
 
We&rsquo;re looking for a Account Director, Retail / Multi-Unit Services with a passion for online and offline marketing, a propensity to problem-solve, phenomenal attention to detail, and who displays strong leadership qualities. The candidate should be a self-motivated team player who can manage and prioritize multiple simultaneous projects and provide client facing proactive communication daily on strategy and project status. 
 
This role will be a leading member of our Client Services team and collaborate with internal Customer Intelligence, Creative, SEO, Digital Media, Direct Mail, Email and Analytics teams. The primary function of the Account Director is to work daily across all agency channels to support client communication, campaign initiatives, KPI achievement and account success. It is expected that the Account Director shall handle the most complex and intricate accounts in Amsive without the need of direct supervision or guidance to successfully and profitably achieve client KPI&rsquo;s. The Account Director will assist in onboarding new accounts to their assignment, manage existing accounts and strategize for upsell opportunities. Additionally, the Account Director will be involved in strategy breakout sessions that focus on our full agency services as well as have a full understanding of the omnichannel marketing landscape and full consumer buying cycle for each of the Account Director&rsquo;s assigned accounts. The Account Director will act and function in a leadership capacity and lend help, assistance and training to Client Services channel team members as requested. 
This position will report to the Client Experience Lead for Financial Services and will work and partner with agency sales and strategy teams when needed to assist with pitching and planning for agency prospects, while directly managing agency accounts. 
 
What you will be doing:
 
<ul><li>Builds empathetic personal relationships with clients and engages in understanding client&rsquo;s marketing and business challenges, creating sound marketing program solutions to solve those challenges.</li><li>
Leads and directs cross functional teams in building, development and delivery of omnichannel marketing programs to achieve client&rsquo;s stated objectives and to ensure partnership satisfaction.</li><li>
Leverages strong data driven experience to interpret data and analytics &ndash; helping to craft the narrative that illustrates the impact of our programs on the client&rsquo;s business.</li><li>
Lead role for client-facing interaction with agency day to day, owner of overall client satisfaction and proactivity of account to drive marketing goals.</li><li>
Become proficient in company designated tools for success in project and account management.</li><li>
Create and proactively manage internal timelines for projects and programs through proactive communication.</li><li>
Log all resource hours into Amsive designated project management tool daily.</li><li>
Schedule, organize and facilitate client campaign initiatives across all agency channels; hold regular internal meetings to effectively guide client conversation to ensure clarity and productivity.</li><li>
Communicate with clients on a regular basis including weekly or monthly calls to review campaign performance, recommending omni-channel marketing strategies and campaign optimizations to continuously improve results.</li><li>
Oversee implementation, delivery, and execution of program promise; manage client expectations by providing timing and budget implications of scope change requests.</li><li>
Facilitate and manage the invoicing process.</li><li>
Maintain and/or improve account profitability through effective scope management.</li><li>
Develop cross-channel insights and recommendations to solve larger business problems and improve key performance metrics; organize logistics for, narrative of and key insights for quarterly and annual business reviews.</li><li>
Strong understanding of data and data insights to allow for testing strategies in audience identification, channel selection, and creative messaging.</li><li>
Core responsibility to collaborate and oversee agency standards on key marketing service deliverables for mid to large agency accounts in the form of PowerPoints, POV&rsquo;s and performance reports from excel to dashboard technologies to optimize, retain or upsell business.</li><li>
Be curious, with a thirst for learning more about data centric marketing.</li></ul> 

Who you are:
 
<ul><li>8+ years' experience managing direct marketing or digital marketing programs.</li><li>
Specific marketing experience supporting brick and morter retail locations, developing marketing strategies that drive retail traffic and purchases is required.</li><li>
4+ years of financial services experience required (including banking or credit unions), from either client-side or vendor/agency-side work.</li><li>
4+ years of experience in agency environment preferred.</li><li>
Demonstrated excellence in building and maintaining profitable client relationships.</li><li>
Experienced in compiling, documenting, and communicating client requirements to internal stakeholders (in digital marketing, direct mail or creative services).</li><li>
Must have experience overseeing implementation or managing and executing multi-channel marketing campaigns as main client point of contact.</li><li>
Experience managing, training, and developing a growing group of direct reports; effectively delegating tasks and responsibilities to increase team capacity.</li><li>
Strong written and verbal communication skills, a positive attitude, and the ability to thrive in a collaborative and fast-paced environment.</li><li>
Ability to influence others, both with the client and within the internal Amsive organization.</li><li>
Strong grasp and demonstrated application of marketing and communication principles.</li><li>
Strong project management and organization skills, ability to prioritize and manage multiple projects and inspire trust with team members; experience using Asana preferred.</li><li>
Strong understanding of applying data and insights for use in audience, channel and creative testing strategies. This includes but is not limited to the use of predictive modeling and segmentation to optimize both campaign results and a learning agenda.</li><li>
Advanced knowledge in the use of data, modeling and analytics.</li><li>
Strong proficiency in Microsoft Office Suite, especially PowerPoint and Excel.</li><li>
Future-minded individual with a strong desire to contribute to an emerging leader in the omni-channel marketing space.</li></ul> 

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 
 
If you need any assistance seeking a job opportunity at Amsive, or if you need reasonable accommodation with the application process, please call (331) 318-7800. 
 
Amsive is proud to be an Equal Opportunity Employer. We are committed to building a supportive and inclusive environment for all employees. It is Amsive&rsquo;s continuing policy to provide equal employment opportunity and not to discriminate on the basis of race, color, religion, pregnancy or childbirth, marital status, national origin, ancestry or citizenship status, age, disability, sex, sexual orientation, gender identity, veteran status or any other characteristic protected by applicable federal, state or local laws. This policy applies to all aspects of employment, including (but not limited to) application for employment, recruiting, hiring, compensation, benefits, promotions and transfers, training, layoffs, rehires, termination of employment and all other terms and conditions of employment. 
 
As part of the Company's equal employment opportunity policy, Amsive will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities. 

2TLd9K5Tlq</div>

Account Director, Retail/ Multi-unit Services (Contract)

APCO

<div>
 
 The Role
 
 
 
 
 JOB DESCRIPTION
 
 
 
 We are looking for a Senior Account Director to lead large client projects and teams, ensuring the strategic delivery of APCO services. This role involves overseeing project execution, delegating tasks, and developing communication strategies that align with client goals. The Senior Account Director will manage budgets, timelines, and resources, while actively pursuing new business opportunities. Experience working with the public sector is a plus. The candidate can be based in Abu Dhabi.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Manages and strengthens client relationships, serving as the primary contact.
 </li>
 <li>
 Develops and executes effective client communication strategies and plans.
 </li>
 <li>
 Ensures high-quality delivery of client programs, aligning with APCO&rsquo;s business goals.
 </li>
 <li>
 Identifies and pursues new business opportunities, writes proposals, and leads pitches.
 </li>
 <li>
 Maintains profitability, ensuring utilization targets, realization rates, and revenue growth.
 </li>
 <li>
 Coaches and develops team members, fostering a culture of learning and high performance.
 </li>
 <li>
 Establishes a strong reputation within APCO and the broader industry.
 </li>
 <li>
 Engages with APCO&rsquo;s global network to share knowledge and optimize client service.
 </li>
 <li>
 Builds and maintains senior client relationships, ensuring retention and business expansion.
 </li>
 <li>
 Oversees budgeting, billing, revenue projections, and profitability for assigned clients.
 </li>
 <li>
 Drives digital-first approaches in client work, ensuring teams have the necessary competencies.
 </li>
 <li>
 Ensures compliance with company policies, including time entry, billing, and expense management.
 </li>
 <li>
 Addresses challenges, offering strategic solutions to clients and teams proactively.
 </li>
 <li>
 Promotes innovation, new solutions, and revenue expansion within the organization.
 </li>
 <li>
 Demonstrates leadership, accountability, and a commitment to diversity and inclusion.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 A minimum of 10 years of relevant experience in an agency, consulting firm, corporation, diplomatic post or media role.
 </li>
 <li>
 Experience working for public sector is a plus.
 </li>
 <li>
 Exceptional writing and analytical skills and experience in stakeholder-focused communications and digital strategy.
 </li>
 <li>
 Solid project management experience.
 </li>
 <li>
 Regional travel will be required.
 </li>
 <li>
 Must reside in Abu Dhabi or Dubai or be willing to relocate.
 </li>
 <li>
 Willing to work additional or irregular hours as needed and allowed by local regulations.
 
 
 </li>
 </ul>
 
 Careers at APCO
 
 
 
 Through our recruitment, hiring and retention efforts, APCO is committed to building teams to bring the best possible expertise and robust perspectives to our clients. We embrace differences in experience, viewpoint and ideas, starting with our values and extending to our behaviors, policies and practices. We aim to create a positive work experience and welcoming environment where everyone feels they belong and can thrive.
 
 
 
 About APCO
 
 
 
 
 ABOUT US
 
 
 
 APCO is a global advisory and advocacy firm helping leading corporations, foundations and governments navigate a complex world and create lasting impact.
 
 
 Founded in 1984, with one woman&rsquo;s vision and bold action, APCO has grown into an independent, majority women-owned firm of more than 1,200 employees with work spanning 80 markets around the world.
 
 
 Headquartered in Washington, D.C., APCO is comprised of strategic advisers, consultants and creators, working together across borders and functions, to provide services and expertise on financial, competitive, political and societal issues.
 
 
 APCO is a trusted partner to bold purpose-led leaders, lawmakers, government officials, NGOs, the media and other stakeholders in the health, energy, technology, transportation &amp; infrastructure and food &amp; consumer products sectors. For 40 years, the firm has provided public affairs, crisis &amp; reputation, impact, corporate reputation and global solutions services.
 
 
 APCO is renowned for its ability to champion clients&rsquo; interests and permission to operate , build their reputation and strengthen their standing. APCO&rsquo;s integrated approach and team of tenacious and empathic talent create connections and winning strategies that accelerate progress and deepen impact.
 
 
 By bringing diverse people and ideas together, and working beyond traditional boundaries, APCO builds the un/common ground upon which progress is made.
</div>

Senior Account Director, Communications Advisory

TH Experiential

<div>
 
 
 TH Experiential: Director of Account Management
 
 
 
 
 
 
 The Role:
 
 Director of Account Management
 
 
 
 TH Experiential is seeking a Director of Account Management to elevate how we guide, serve, and grow our client relationships and projects. This role will lead our Account Management function, which includes the day-to-day project management that gets and keeps projects moving, ensuring clients feel supported and expertly led through every stage of the lifecycle. Rooted in TH&rsquo;s client-centric approach, the Director will champion a partnership experience defined by trust and forward momentum.
 
 
 
 
 
 Working closely with executive and cross-functional leaders, the Director will shape the next generation of TH&rsquo;s Account Management practice; setting high standards, strengthening end-to-end project management, and building a lean, high-performing Account Management team. Equal parts relationship steward, project lead, and team builder, this leader will deepen and drive account health and growth, playing a central role in scaling TH&rsquo;s next chapter.
 
 
 
 
 
 About TH Experiential
 
 
 TH Experiential is a creatively-led experiential agency built on craft, collaboration, and trusted client partnership. Since 2006, we&rsquo;ve helped leading global brands create culturally resonant, meticulously produced experiences that blend storytelling, design, and real-world impact. From large-scale live events to digital extensions and streaming, we bring deep 360&deg; activation expertise to partners including Unilever, Sephora, McDonald&rsquo;s, L&rsquo;Or&eacute;al, eBay, DoorDash, IKEA, and Nike&mdash;delivering work that shapes culture and creates moments to remember.
 
 
 
 
 
 As experiential demand accelerates, TH is leaning into its next chapter of intentional growth. We&rsquo;re evolving our team, leadership, and operational foundation to support a growing slate of integrated programs and elevate how we deliver for clients. For leaders who love to build, this is an opportunity to help shape what comes next&mdash;joining a purpose-driven, creatively thriving environment with strong production and operational foundations in place and meaningful room to refine, optimize, and scale. You&rsquo;ll be part of a team grounded in craft and partnership, ready for leaders who want to make a lasting mark on TH&rsquo;s future.
 
 
 
 
 
 CORE RESPONSIBILITIES
 
 
 
 
 
 Client Leadership &amp; Growth
 
 <ul>
 <li>
 Lead aligned clients, projects, and proposals, leading scopes, timelines, and client engagement, in alignment with Production and Creative.
 </li>
 <li>
 Champion a client-first approach that builds trust, satisfaction, and long-term value.
 </li>
 <li>
 Identify growth opportunities and report on account health, risks, and expansion paths.
 </li>
 </ul>
 
 
 
 
 Account Management Leadership
 
 <ul>
 <li>
 Lead the Account Management function and project lifecycle from award through closeout, ensuring a seamless, supported client experience.
 </li>
 <li>
 Build and mentor a lean, high-performing Account Management team with strong client and project leadership standards.
 </li>
 <li>
 Ensure consistency across timelines, budgets, delivery and clients as the team scales.
 </li>
 </ul>
 
 
 
 
 Proposal Development &amp; Intake
 
 <ul>
 <li>
 Collaborate with Strategy, Creative, and Production to develop strong, client-aligned proposals, translating client needs into scopes, budgets, and clear strategic direction.
 </li>
 <li>
 Identify opportunities to expand scope or services during intake.
 </li>
 </ul>
 
 
 
 
 Execution Excellence
 
 <ul>
 <li>
 Partner with Production to optimize delivery processes, workflows, and SOPs.
 </li>
 <li>
 Help refine cross-functional roles/responsibilities to reduce overlap and increase clarity.
 </li>
 <li>
 Champion best-in-class processes for Account Management across clients, scopes, timelines, and project flow.
 </li>
 </ul>
 
 
 
 
 Strategic &amp; Financial Stewardship
 
 <ul>
 <li>
 Partner with leadership on growth, retention, and long-term client value strategies.
 </li>
 <li>
 Collaborate with Sales to set new client relationships up for success.
 </li>
 <li>
 Support growth and margin goals that align with agency financial objectives.
 </li>
 </ul>
 
 
 
 
 CORE QUALIFICATIONS
 
 
 
 
 
 Target Qualifications
 
 <ul>
 <li>
 8&ndash;12+ years in account management within experiential, creative, or integrated agencies, leading complex, multi-workstream programs.
 </li>
 <li>
 Proven ability to build and deepen senior client relationships through trust, clarity, and proactive communication.
 </li>
 <li>
 Strong organizational and project management skills with impeccable attention to detail across scopes, timelines, budgets, and documentation.
 </li>
 <li>
 Demonstrated success growing accounts &mdash; identifying opportunities, expanding scopes, and improving long-term client value.
 </li>
 <li>
 Hands-on, solutions-oriented leader with experience guiding and developing account managers and PM talent.
 </li>
 <li>
 Strong communicator able to lead strategic conversations, present proposals, and navigate sensitive client dynamics.
 </li>
 <li>
 Financially fluent, with experience managing budgets and protecting margins.
 </li>
 <li>
 Highly collaborative and effective working across Creative, Strategy, Production, and Leadership in a fast-paced, entrepreneurial environment.
 </li>
 <li>
 Thrive in a fast-paced, entrepreneurial environment, where building structure, navigating ambiguity, and context-switching are part of the work.
 </li>
 </ul>
 
 
 
 
 
 
 
 BENEFITS OF WORKING WITH TH EXPERIENTIAL
 
 
 
 
 
 Strategic Benefits
 
 <ul>
 <li>
 Have your voice heard, shape a growing business and make a direct impact.
 </li>
 <li>
 Quickly gain autonomy, responsibility and influence upon proven results.
 </li>
 <li>
 Friendly, collaborative work environment.
 </li>
 <li>
 Join in a leadership capacity at the precipice of growth.
 </li>
 </ul>
 
 
 
 
 
 Employment Benefits
 
 
 <ul>
 <li>
 Competitive salary range depending on experience and experience level
 </li>
 <li>
 Annual bonus system + 401K package after 1 year of employment
 </li>
 <li>
 Comprehensive Medical and Dental insurance package
 </li>
 <li>
 Generous Paid time-off: Holidays, vacation, sick/personal/comp + remote work
 </li>
 </ul>
 
 
</div>

Director of Account Management

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