client services director

Randstad Sourceright

<div><div>job details</div><div><div>
Client Services Director about randstad enterprise
As the leading global talent solutions provider, Randstad Enterprise enables companies to create sustainable business value and agility by keeping people at the heart of their organizations. Part of Randstad N.V., we combine unmatched talent data and market insights with smart technologies and deep people expertise. Our integrated talent solutions &mdash; delivered by Randstad Advisory, Randstad Sourceright and Randstad RiseSmart &mdash; help companies build skilled and agile workforces that move their businesses forward. 
Randstad Enterprise supports some of the world's most renowned brands to build their talent acquisition and management models that not only meet their business needs today but also in the future. We offer solutions in Europe, Middle East and Africa (EMEA) region, Asia Pacific (APAC) region as well as in North America (NAM) region. This results in a digital way of working and requires a proactive mind-set. 
...</div><div><ul>
<li>Our solutions know no limits, we have proven experience delivering market-leading MSP, RPO, Total Talent, and Services Procurement Solutions including technology, talent marketing, talent intelligence, and workforce consulting services.</li>
<li>We create the best talent experience, from attraction to onboarding and onto ongoing career development, we understand the human and digital touchpoints that compel talent to join and stay with a company.</li>
<li>We know where the talent of tomorrow is, how they behave, what they are looking for, and how to build their loyalty toward a specific company employer brand.</li>
<li>We push the boundaries of our industry to be able to see around the corner for our clients, continually investing in innovation to stay ahead in our market.</li> 
</ul> 
 
 
about team 
Our team is a group of talented and dedicated professionals who are passionate about our work and committed to delivering exceptional results. We are a global group that values collaboration, open communication, and a supportive work environment. Our team is responsible for Full Life Cycle Recruiting and Recruiting Operations for partnering with a global fortune-500 client, , and we take pride in the important role we play in achieving the goals of our client's business. We are a diverse group with a range of skills and backgrounds, and we believe that our differences make us stronger. 
We are committed to fostering a culture of learning and growth, and we encourage each other to take on new challenges and develop our skills. We believe in working hard and having fun, and we enjoy celebrating our successes together as a team. 
As a Director, Client Delivery you will have operational and financial responsibility for client engagements and partnerships through the strategic application of Company and client resources. You will develop and implement business plans, processes, strategy, and skills to improve service delivery and engagement success. As a consultative partnership leader you will seek and pursue opportunities to advance the scope of services offered.
You will be the primary owner of the budget, forecast and P&amp;L management for your assigned account and you will foster strategic alliances, business partnerships, and relationships with key clients.
The Director, Client Delivery will support the Manager, Talent Delivery as needed to monitor account staff in a matrix based environment to ensure the client&rsquo;s staffing requirements are met.
General Duties:
Account Portfolio
<ul><li>Ensure client service delivery is cost effective and has an infrastructure in place to support both internal and external customers.</li>
<li>Promotes positive relationships and strong partnerships for the benefit of the organization.</li>
<li>Proactive insight to identify opportunities to create efficiencies, add value and expand support provided.</li>
<li>Responsible for overall P&amp;L including forecasts.</li>
<li>Responsible for ensuring all accounts meet SLAs and customer satisfaction targets.</li>
<li>Develop content and lead presentations for business and partnership reviews both internally and externally.</li>
<li>Keep up to date on new/innovative methodologies needed to support Client.</li>
<li>Implement programs to ensure attainment of the business plan for growth and profit.</li>
<li>Validate that all contract schedules are signed updated &amp; maintained in contract centralized location.</li>
<li>Familiar with contract schedules &amp; contractual terms with the ability to execute against them.</li>
<li>Assure that assigned areas of responsibilities are performed within contract targets to achieve revenues and control expenditures.</li>
<li>Ensure services are billed and collected within contract terms.</li>
<li>Responsible for overall account compliance to EEO &amp; Diversity standards.</li>
</ul>Staff Development
<ul><li>Coach and mentor direct reports in their development and provide mentorship to assist with reaching their goals to ensure staff retention.</li>
<li>Establish metrics, goals and expected performance levels for overall team productivity and provide feedback and coaching to direct reports where appropriate.</li>
<li>Provide training where necessary on the appropriate skills and techniques; Participate in HR regular training initiatives to gain understanding &amp; capability to manage first level HR support / Employee Relations issues covering: performance management, time and attendance, policy interpretation, etc.</li>
<li>Effectively manage and document performance and disciplinary actions as needed.</li>
</ul>Additional Duties:
<ul><li>Set specific account guidelines and policies as required.</li>
<li>Ensure adherence to corporate guidelines and policies</li>
<li>Ensure team members conform to client and RSR processes and quality procedures as defined</li>
<li>Define, manage, and lead special projects necessary to enhance our service offering to existing and anticipated clients.</li>
<li>Perform other duties as directed by Vice President, Client Services</li></ul> 
Position Requirements:
Basic qualifications include:
<ul><li>Bachelor's Degree in Business Management, or related field or 8-10 + years of equivalent work experience required; in lieu of Bachelors degree, high school diploma or equivalent required</li>
<li>5 - 7+ years of related business, recruiting operations and operational leadership and demonstrated successes within a complex organization</li>
<li>3+ years of experience managing and directing coordinators and specialists within a client service role</li>
</ul>Preferred qualifications include:
<ul><li>MBA preferred in related field</li>
<li>PHR, SPHR, PMI or similar disciplines preferred</li>
<li>Experience managing a P&amp;L, including forecasting</li>
<li>Six Sigma</li>
<li>Ability to manage multiple teams or a single complex team; escalate conflicting priorities; influence team members and business leaders to successfully execute</li>
<li>Ability to negotiate agreements and/or reach consensus with all levels and positions within the organization</li>
<li>Superior consulting, leadership, management, interpersonal and mentoring skills</li>
<li>Detail oriented with a concern for quality expressed continually. initiating system and process improvements</li>
<li>Management skills based on several years of experience preferably in a matrix based environment</li>
</ul></div></div><div><div>
Client Services Director about randstad enterprise
As the leading global talent solutions provider, Randstad Enterprise enables companies to create sustainable business value and agility by keeping people at the heart of their organizations. Part of Randstad N.V., we combine unmatched talent data and market insights with smart technologies and deep people expertise. Our integrated talent solutions &mdash; delivered by Randstad Advisory, Randstad Sourceright and Randstad RiseSmart &mdash; help companies build skilled and agile workforces that move their businesses forward. 
Randstad Enterprise supports some of the world's most renowned brands to build their talent acquisition and management models that not only meet their business needs today but also in the future. We offer solutions in Europe, Middle East and Africa (EMEA) region, Asia Pacific (APAC) region as well as in North America (NAM) region. This results in a digital way of working and requires a proactive mind-set. 
<ul><li>Our solutions know no limits, we have proven experience delivering market-leading MSP, RPO, Total Talent, and Services Procurement Solutions including technology, talent marketing, talent intelligence, and workforce consulting services.</li>
<li>We create the best talent experience, from attraction to onboarding and onto ongoing career development, we understand the human and digital touchpoints that compel talent to join and stay with a company.</li>
<li>We know where the talent of tomorrow is, how they behave, what they are looking for, and how to build their loyalty toward a specific company employer brand.</li>
<li>We push the boundaries of our industry to be able to see around the corner for our clients, continually investing in innovation to stay ahead in our market.</li>
</ul>...</div><div> 
about team 
Our team is a group of talented and dedicated professionals who are passionate about our work and committed to delivering exceptional results. We are a global group that values collaboration, open communication, and a supportive work environment. Our team is responsible for Full Life Cycle Recruiting and Recruiting Operations for partnering with a global fortune-500 client, , and we take pride in the important role we play in achieving the goals of our client's business. We are a diverse group with a range of skills and backgrounds, and we believe that our differences make us stronger. 
We are committed to fostering a culture of learning and growth, and we encourage each other to take on new challenges and develop our skills. We believe in working hard and having fun, and we enjoy celebrating our successes together as a team. 
As a Director, Client Delivery you will have operational and financial responsibility for client engagements and partnerships through the strategic application of Company and client resources. You will develop and implement business plans, processes, strategy, and skills to improve service delivery and engagement success. As a consultative partnership leader you will seek and pursue opportunities to advance the scope of services offered.
You will be the primary owner of the budget, forecast and P&amp;L management for your assigned account and you will foster strategic alliances, business partnerships, and relationships with key clients.
The Director, Client Delivery will support the Manager, Talent Delivery as needed to monitor account staff in a matrix based environment to ensure the client&rsquo;s staffing requirements are met.
General Duties:
Account Portfolio
<ul><li>Ensure client service delivery is cost effective and has an infrastructure in place to support both internal and external customers.</li>
<li>Promotes positive relationships and strong partnerships for the benefit of the organization.</li>
<li>Proactive insight to identify opportunities to create efficiencies, add value and expand support provided.</li>
<li>Responsible for overall P&amp;L including forecasts.</li>
<li>Responsible for ensuring all accounts meet SLAs and customer satisfaction targets.</li>
<li>Develop content and lead presentations for business and partnership reviews both internally and externally.</li>
<li>Keep up to date on new/innovative methodologies needed to support Client.</li>
<li>Implement programs to ensure attainment of the business plan for growth and profit.</li>
<li>Validate that all contract schedules are signed updated &amp; maintained in contract centralized location.</li>
<li>Familiar with contract schedules &amp; contractual terms with the ability to execute against them.</li>
<li>Assure that assigned areas of responsibilities are performed within contract targets to achieve revenues and control expenditures.</li>
<li>Ensure services are billed and collected within contract terms.</li>
<li>Responsible for overall account compliance to EEO &amp; Diversity standards.</li>
</ul>Staff Development
<ul><li>Coach and mentor direct reports in their development and provide mentorship to assist with reaching their goals to ensure staff retention.</li>
<li>Establish metrics, goals and expected performance levels for overall team productivity and provide feedback and coaching to direct reports where appropriate.</li>
<li>Provide training where necessary on the appropriate skills and techniques; Participate in HR regular training initiatives to gain understanding &amp; capability to manage first level HR support / Employee Relations issues covering: performance management, time and attendance, policy interpretation, etc.</li>
<li>Effectively manage and document performance and disciplinary actions as needed.</li>
</ul>Additional Duties:
<ul><li>Set specific account guidelines and policies as required.</li>
<li>Ensure adherence to corporate guidelines and policies</li>
<li>Ensure team members conform to client and RSR processes and quality procedures as defined</li>
<li>Define, manage, and lead special projects necessary to enhance our service offering to existing and anticipated clients.</li>
<li>Perform other duties as directed by Vice President, Client Services</li></ul> 
Position Requirements:
Basic qualifications include:
<ul><li>Bachelor's Degree in Business Management, or related field or 8-10 + years of equivalent work experience required; in lieu of Bachelors degree, high school diploma or equivalent required</li>
<li>5 - 7+ years of related business, recruiting operations and operational leadership and demonstrated successes within a complex organization</li>
<li>3+ years of experience managing and directing coordinators and specialists within a client service role</li>
</ul>Preferred qualifications include:
<ul><li>MBA preferred in related field</li>
<li>PHR, SPHR, PMI or similar disciplines preferred</li>
<li>Experience managing a P&amp;L, including forecasting</li>
<li>Six Sigma</li>
<li>Ability to manage multiple teams or a single complex team; escalate conflicting priorities; influence team members and business leaders to successfully execute</li>
<li>Ability to negotiate agreements and/or reach consensus with all levels and positions within the organization</li>
<li>Superior consulting, leadership, management, interpersonal and mentoring skills</li>
<li>Detail oriented with a concern for quality expressed continually. initiating system and process improvements</li>
<li>Management skills based on several years of experience preferably in a matrix based environment</li>
</ul></div></div><div><h3 class="jobSectionHeader">
share this job.</h3></div></div>

Influencer

<div>
 
 Who are we?
 
 
 
 We are the originators of influencer marketing.
 
 
 Influencer is an agency built at the intersection of creativity, data, and technology with a unique &lsquo;people power &amp; platform power&rsquo; approach.
 
 
 From big brand launches to shifting perceptions and from riding fast trends to driving footfall, Influencer builds ideas with impact to deliver outcomes that drive your business forward via an unmatched client experience.
 
 
 Campaigns are underpinned by Influencer&rsquo;s game-changing proprietary technologies, which are supercharged by official partnerships and data integrations with the world&rsquo;s leading social platforms for real-time and accurate reporting. Influencer is an Official Global Marketing Partner of both TikTok and Meta.
 
 
 We believe the more tangible, scaled outcomes that creators produce drive impact beyond just likes and impressions. Influencer is championing the &lsquo;True Human Influence&rsquo; movement; on a mission for creator campaigns to be judged in the same way as other media activations.
 
 
 Founded by OG YouTube creator Caspar Lee &amp; entrepreneur Ben Jeffries, Influencer has been helping brands navigate the ever-evolving influencer marketing landscape since 2015. In that time they have developed valuable knowledge, experience, and technology that have enabled them to deliver thousands of campaigns, for hundreds of brands in markets across the world. Today, Influencer has a team of 120+ of the best talent in the industry, working across Europe, North America, and the Middle East. From Google to Coca-Cola, from Amazon to Microsoft, and from TikTok to Meta - they work with companies, brands, and agencies across every vertical, building meaningful relationships between brands, creators, and their audiences.
 
 
 
 Job Title
 
 
 
 Account Director, Client Services
 
 
 
 Reporting of the role
 
 
 
 This role reports to the Managing Director, MENA
 
 
 
 Overview Of The Job
 
 
 
 In this exciting role, you will be working directly with some of our most high-profile clients and social platforms. You will work collaboratively with the London team and report to the Managing Director - MENA while being responsible for successfully nurturing and growing our client relationships and partnerships across the MENA region.
 
 
 
 3 Best Things About The Job
 
 
 
 
 <ul>
 <li>
 Be part of the only Global influencer agency present in Saudi Arabia
 </li>
 <li>
 The chance to learn from and knowledge share with the global teams
 </li>
 <li>
 Joining the business at a time of growth and expansion in the MENA region
 
 
 
 </li>
 </ul>
 
 Measures of success &ndash;
 
 
 
 
 In the first few months, you would have:
 
 
 
 
 <ul>
 <li>
 Met the team: Spent 1:1 with your direct and indirect reports to build rapport, understand their roles and responsibilities, and set up regular meeting cadences.
 </li>
 <li>
 Met clients and social media platforms: Instilled yourself with main POCs at relevant clients and social platforms to enhance our partnerships and maximize value.
 </li>
 <li>
 Familiarised yourself with key processes: Particular reference to our pitching process, finance processes and pricing process.
 </li>
 <li>
 Learned our key systems: Reference to HubSpot for the pipeline, Google Sheets for revenue tracking, Waves for campaign management, and others.
 </li>
 <li>
 Learned the pitch: How to pitch our services effectively, understand our key client, and case study examples.
 </li>
 <li>
 Creator and client management: Overseeing creator management and senior client discussions, ensuring campaign objectives are met while maintaining the agency&rsquo;s margin goals.
 
 
 
 </li>
 </ul>
 
 Roles &amp; Responsibilities:
 
 
 
 
 <ul>
 <li>
 Strong focus on the growth of strategic and key accounts within Partnerships, with expert knowledge of the creator industry.
 </li>
 <li>
 Line manager to Account Director / Account Managers, can hold direct reports accountable and provide insightful and strategic solutions and recommendations to support the growth and retention of their accounts.
 </li>
 <li>
 Leads by example within the team across all key accounts, growing and nurturing our clients, and positioning us as a trusted, reliable partner while maintaining and enhancing our reputation.
 </li>
 <li>
 A main point of contact for clients and partners, considered to be a reliable and responsive team leader, and industry expert.
 </li>
 <li>
 High-level oversight - ensuring all tasks are being executed inline with both platform partner and Business Director standards and expectations.
 </li>
 <li>
 Prioritises client relationships, and takes ownership of key accounts to drive growth and repeat business, working collaboratively to support new business opportunities.
 </li>
 <li>
 Can source and sign-off on effective solutions for complex campaign related issues.
 </li>
 <li>
 Strategic, commercial and analytical thinker - applies deeper level thinking and detail to delivery, client management, partnerships, and reporting. Leads on developing impactful content strategies; show your experience and advice on what works.
 </li>
 <li>
 Ability to lead on creating post campaign reports, working closely with the measurement team and presenting them to clients.
 </li>
 <li>
 Highly-organised &amp; effective leader. Focused on continuously improving and scaling client service and delivery, while maintaining high standards and driving efficiencies for high impact results.
 </li>
 <li>
 Knowledge of different platform features, formats and placements as well as paid media and cross-funnel marketing solutions.
 
 
 
 </li>
 </ul>
 
 What you will need:
 
 
 
 
 <ul>
 <li>
 Several years working as an Account Director or Client Partner and the ability to not just help us win business, but the ability to nurture and grow our client relationships.
 </li>
 <li>
 Existing experience in influencer marketing or media / advertising.
 </li>
 <li>
 You are passionate about and have an understanding of influencer marketing, social media and digital marketing and how it&rsquo;s evolving along with the travel sector.
 </li>
 <li>
 You are commercially aware, organised, confident and communicate exceptionally well.
 </li>
 <li>
 You are meticulous with your planning and can think of creative ways to get ahead of the game and exceed your targets.
 </li>
 <li>
 You are a self starter and happy to work autonomously as well as part of a team.
 
 
 
 </li>
 </ul>
 
 A few of our core benefits:
 
 
 
 
 <ul>
 <li>
 Remote working model
 </li>
 <li>
 Enhanced Parental Leave policies
 </li>
 <li>
 Private Health Insurance
 </li>
 <li>
 Wellness programmes and resources
 
 
 
 </li>
 </ul>
 For more information on our benefits, perks and what makes us unique, please visit our website here
 
 
 At Influencer, we&rsquo;re committed to cultivating an environment that promotes diversity, equity and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work everyday, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are committed to embedding Diversity, Equity &amp; Inclusion into everything we do at Influencer, making it part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry.
</div>

Account Director, MENA

Moonbug Entertainment

<div>
 Thank you for considering the
 
 Director, Client Success
 
 role with Moonbug Entertainment, an award-winning global entertainment company inspiring kids everywhere to laugh, learn and grow. The company is behind some of the biggest kids' entertainment brands in the world including CoComelon and Blippi. Moonbug believes every child should have access to our entertaining and enriching content, which is why our shows are available on more than 150 video platforms globally including Netflix, Disney+, BBC iPlayer and YouTube Kids. Moonbug is also a global leader in pre-school music and audio experiences, available on 100+ audio platforms globally. Moonbug brands extend far beyond the screen to include streaming music, toys, games, books, live events, and even theme park exhibits.
 
 
 Moonbug is part of Candle Media, an independent, creator-friendly home for cutting-edge, high-quality, category-defining brands and franchises.
 
 
 
 The Role:
 
 
 
 Moonbug Entertainment is looking for an experienced Director of Client Success to join our team. In this role, you will be responsible for managing a team of client success managers and ensuring that our clients are satisfied with our products and services. The ideal candidate will have a proven track record of building and maintaining successful client relationships in the digital media industry.
 
 
 
 This role is hybrid based out of our New York, NY office.
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Manage a team of client success managers and provide leadership and guidance to ensure they meet their objectives and key performance indicators (KPIs)
 </li>
 <li>
 Build and maintain strong relationships with clients and be the primary point of contact for any issues or concerns
 </li>
 <li>
 Work collaboratively with cross-functional teams, including sales, marketing, and product development, to deliver solutions that meet client needs
 </li>
 <li>
 Identify opportunities to upsell and renew client contracts, and work with the sales team to drive revenue growth
 </li>
 <li>
 Monitor and analyze client feedback and use it to inform product development and service improvements
 </li>
 <li>
 Develop and implement processes and best practices to ensure that clients receive a high level of service and support
 </li>
 <li>
 Ensure that client data is accurately tracked and managed in relevant systems and platforms
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 7+ years of experience in client success or account management in the digital media industry
 </li>
 <li>
 Strong leadership and management skills, with experience managing teams of client success managers or account managers
 </li>
 <li>
 Demonstrated success in building and maintaining strong client relationships and delivering high levels of client satisfaction
 </li>
 <li>
 Excellent communication and presentation skills, with the ability to effectively communicate complex information to clients and stakeholders
 </li>
 <li>
 Experience working with cross-functional teams and collaborating to achieve common goals
 </li>
 <li>
 Strong analytical skills and the ability to use data to make informed decisions
 </li>
 <li>
 Experience with customer relationship management (CRM) tools such as Salesforce or similar
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Health Care Plan (Medical, Dental &amp; Vision)
 </li>
 <li>
 Retirement Plan (401k, IRA)
 </li>
 <li>
 Life Insurance (Basic, Voluntary &amp; AD&amp;D)
 </li>
 <li>
 Paid Time Off (Vacation, Sick &amp; Public Holidays)
 </li>
 <li>
 Family Leave (Maternity, Paternity)
 </li>
 <li>
 Short Term &amp; Long Term Disability
 </li>
 <li>
 Training &amp; Development
 </li>
 <li>
 Free Food &amp; Snacks
 </li>
 <li>
 Wellness Resources
 </li>
 <li>
 and more!
 </li>
 </ul>
</div>

Director, Client Success

Gen Plus Group

<div>The Gen Plus Group is a global collective of agencies redefining creativity and delivering beyond expectations. Our &lsquo;Plus&rsquo; philosophy goes beyond the ordinary - connecting brands and audiences in ways that matter.
As Story-Tellers, Story-Shapers, and Story-Makers, we bring together the strategic communications of PRM, the content production expertise of NaF+, and the innovative creative vision of THEM AGAIN. Together, GEN+ unites over 3,000 professionals from 60+ nationalities, fostering a culture of innovation, collaboration, and industry leadership.
We are seeking a seasoned Account Director to lead client relationships, oversee multi-disciplinary campaigns, and drive creative excellence across our creative and production agencies. This role requires a strategic, client-focused leader who can balance creativity, execution, and business growth.
This an incredible opportunity to work on one of the Kingdom&rsquo;s leading accounts, playing a key role in driving meaningful transformation across Saudi Arabia.
WE ARE LOOKING FOR SAUDI NATIONALS FOR THE ROLE.
Key Responsibilities<ul><li>
Client Leadership: Serve as the senior client liaison, understanding business objectives, brand vision, and marketing goals, while ensuring campaigns deliver measurable impact.</li></ul><ul>
<li>Strategic Campaign Oversight: Lead the development and execution of integrated creative campaigns &mdash; spanning production, design, social and digital &mdash; ensuring alignment with client expectations.</li>
<li>Creative Collaboration: Partner with internal teams including producers, creatives, designers, and social strategists to brainstorm, conceptualize, and deliver compelling, innovative content.</li>
<li>Project &amp; Resource Management: Oversee timelines, budgets, and resource allocation to ensure all campaigns are delivered on time, within scope, and to the highest quality.</li>
<li>Business Growth: Identify opportunities to expand services within existing accounts and contribute to new business development and pitch initiatives.</li>
<li>Client Advocacy: Translate client needs into actionable creative briefs, providing guidance and thought leadership to internal teams and clients.</li>
<li>Industry Insight: Stay abreast of emerging trends, platforms, and best practices in creative, digital, and social media to maintain a competitive edge.</li>
<li>Team Mentorship: Lead, mentor, and inspire account managers and project teams, fostering professional growth and maintaining high engagement.</li></ul> 
Requirements<ul>
<li>8+ years in agency account management or client leadership roles, ideally with experience leading creative campaigns.</li>
<li>Proven track record in client servicing, strategic planning, and delivering complex multi-platform campaigns.</li>
<li>Strong leadership, communication, and interpersonal skills with the ability to influence clients and internal teams.</li>
<li>Experience managing large budgets, timelines, and multi-disciplinary creative teams.</li>
<li>Deep understanding of creative, digital, social media, and production workflows.</li>
<li>Ability to balance creativity with business outcomes, driving client satisfaction and growth.</li>
<li>Must be fluent in Arabic and English.</li>
<li>Experience working with Ministries and governmental entities is desirable, though not essential.</li></ul></div>

Account Director - Creative Agency

MCG Talent

<div>
 
 
 Job Title:
 
 Group/Senior Account Director
 
 
 
 
 
 
 Role Overview:
 
 
 
 We are seeking a dynamic and experienced
 
 Group/Senior Account Director
 
 to lead the development and execution of integrated marketing campaigns across a diverse portfolio of brands. This senior leadership role is responsible for aligning creative, media, digital, and production efforts to deliver impactful, results-driven campaigns. The ideal candidate will bring strong client leadership, strategic acumen, and a proven ability to drive business growth while fostering a culture of collaboration and innovation.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Client Leadership &amp; Relationship Management
 
 
 <ul>
 <li>
 Serve as the senior point of contact for high-profile clients across multiple campaigns.
 </li>
 <li>
 Translate business goals into strategic campaign plans that deliver measurable results.
 </li>
 <li>
 Lead key client meetings, presentations, and stakeholder engagements to ensure alignment and satisfaction.
 </li>
 </ul>
 
 
 Campaign Strategy &amp; Execution Oversight
 
 
 <ul>
 <li>
 Lead the planning and delivery of fully integrated campaigns across ATL, BTL, digital, and social platforms.
 </li>
 <li>
 Ensure all campaigns are strategically aligned with brand objectives, consumer insights, and current market trends.
 </li>
 <li>
 Partner closely with internal teams (strategy, creative, media, data) to produce effective, insight-driven work.
 </li>
 </ul>
 
 
 Team Leadership &amp; Talent Development
 
 
 <ul>
 <li>
 Manage and mentor a team of Account Directors, Managers, and Executives.
 </li>
 <li>
 Oversee project resourcing, timelines, and quality assurance.
 </li>
 <li>
 Cultivate a high-performance team culture focused on creativity, accountability, and growth.
 </li>
 </ul>
 
 
 Performance &amp; Optimization
 
 
 <ul>
 <li>
 Monitor campaign KPIs, track performance, and drive ongoing optimization.
 </li>
 <li>
 Lead post-campaign analysis and reporting, identifying opportunities for improvement and innovation.
 </li>
 <li>
 Stay ahead of industry trends and champion the use of new tools, platforms, and best practices.
 </li>
 </ul>
 
 
 Commercial &amp; Operational Management
 
 
 <ul>
 <li>
 Manage campaign budgets, profitability, and forecasting.
 </li>
 <li>
 Identify and pursue opportunities for organic growth and cross-selling within client accounts.
 </li>
 <li>
 Ensure operational excellence and adherence to quality standards and deadlines.
 </li>
 </ul>
 
 
 Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Coordinate with creative agencies, media partners, production vendors, and internal stakeholders to ensure seamless campaign execution.
 </li>
 <li>
 Maintain consistency and alignment across all brand touchpoints and communications.
 </li>
 </ul>
 
 
 
 
 
 Key Qualifications &amp; Skills:
 
 
 <ul>
 <li>
 Minimum 12 years of experience in advertising/marketing, with a focus on integrated campaign leadership
 </li>
 <li>
 Strong agency-side background with hands-on expertise across ATL, BTL, digital, and social
 </li>
 <li>
 Proven experience managing large client accounts and cross-market campaign teams
 </li>
 <li>
 Deep understanding of the Middle East market and cultural nuances
 </li>
 <li>
 Excellent client servicing, presentation, and communication skills
 </li>
 <li>
 Strong analytical mindset with a data-led approach to decision-making
 </li>
 <li>
 Fluent in English (spoken and written)
 </li>
 </ul>
 
 
</div>

Senior Account Director

Cornerstone Global Partners (CGP Group)

<div>
 
 
 Director - Customer Care - Sales &amp; Leasing - Residential
 
 
 
 
 
 
 The role will be responsible and accountable for the department that supports all customer care activities within the Residential sales and leasing team with our client. The role will be responsible for managing the contact center, lead management, customer services throughout the customer journey, resale activities as well as escalations. A dedicated VIP concierge service must also be established for HNW investors and residents. A deep understanding of customer care principles, lead management and experience in managing VIP clients is a must.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Develop and execute comprehensive customer care strategies that align with the company's mission and values.
 </li>
 <li>
 Lead, mentor, and manage a dynamic customer care team, fostering a culture of service excellence and accountability.
 </li>
 <li>
 Establish performance metrics and conduct regular assessments to ensure the highest levels of customer satisfaction.
 </li>
 <li>
 Implement systems to gather customer feedback, analyze trends, and propose actionable improvements.
 </li>
 <li>
 Collaborate with other departments to ensure a seamless resident experience across all functions, from sales to maintenance and beyond.
 </li>
 <li>
 Drive initiatives that encourage resident engagement and community building.
 </li>
 <li>
 Utilize technology and digital platforms to streamline customer care operations and enhance service delivery.
 </li>
 <li>
 Prepare reports and presentations on customer care performance for senior management and stakeholders.
 </li>
 <li>
 Remain up-to-date on industry best practices and customer care trends to continuously innovate and improve services.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Significant experience in managing customer care operations, including omnichannel contact centers in the Middle East or Internationally.
 </li>
 <li>
 Experience in managing HNWI is a significant advantage.
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Hospitality Management, or a related field; Master&rsquo;s degree preferred.
 </li>
 <li>
 Minimum of 12-15 years of experience in customer care or customer service leadership, particularly in the residential or real estate industries.
 </li>
 <li>
 Demonstrable experience in managing customer care teams and driving service excellence.
 </li>
 <li>
 Strong analytical skills to interpret customer data and feedback for informed decision-making.
 </li>
 <li>
 Excellent communication and interpersonal skills, with the aptitude to engage and influence a diverse audience.
 </li>
 <li>
 Proven ability to develop and implement effective customer care strategies.
 </li>
 <li>
 Familiarity with CRM systems and digital customer engagement tools.
 </li>
 <li>
 Strong organizational skills with the capability to manage multiple priorities in a fast-paced environment.
 </li>
 </ul>
 
 
</div>

Director of Customer Care

Memac Ogilvy

<div>
 
 About Ogilvy
 
 
 
 Ogilvy was founded in 1948 by David Ogilvy. David created a culture that deeply respects and cares about its people and clients. Our mission is to inspire people and brands to make an impact and we are committed to attracting, growing, and retaining the best talent in the industry.
 
 
 
 About The Role
 
 
 
 We are seeking a talented and experienced Account Director to join our dynamic team
 
 .
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Develop the Client&rsquo;s project plans that outline the tasks, schedules, budgets, resources, and milestones needed to achieve the project goals
 </li>
 <li>
 Ensure that the Client&rsquo;s project has all the necessary resources at the appropriate times, through hiring the required team members whenever required and ensuring their availability/allocation, in addition to providing the relevant tools and materials needed by the staff to succeed.
 </li>
 <li>
 Lead the development of the Client&rsquo;s project and ensure its delivery as per the set schedule, budget, and scope.
 </li>
 <li>
 Track and control work deliverables and set the necessary workflows/processes to ensure that the project remains on track.
 </li>
 <li>
 Identify potential risks, issues, and points of contention for missed deliverables, and create and implement management strategies and plans to mitigate shortfalls in timeline and budget, necessary for corrective course of actions.
 </li>
 <li>
 Monitor the performance of the Client&rsquo;s deliverables and digital platforms, implementing strategies to further enhance them.
 </li>
 <li>
 Prepare all the invoices and resources&rsquo; timesheets to be shared with the Client&rsquo;s management for review and approval.
 </li>
 <li>
 Follow required reporting and KPIs set by the Client.
 </li>
 <li>
 Perform other duties as requested by the Client
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need
 
 
 
 <ul>
 <li>
 12+ years of professional experience, including 8+ years of experience managing large-scale projects.
 </li>
 <li>
 Experience in government projects in Qatar or GCC is a plus.
 </li>
 <li>
 Excellent communication, problem-solving, conflict-resolution, and leadership skills.
 
 
 </li>
 </ul>
 
 How We&rsquo;ll Support You
 
 
 
 Ogilvy celebrates its people. Fully. Enthusiastically. Unhesitatingly. We&rsquo;ll empower you with the tools you&rsquo;ll need to succeed. We&rsquo;ll give you the autonomy to seek out new paths and better ways of doing things. We&rsquo;ll support you with colleagues who are experts in their disciplines, drawn from across the Ogilvy network. And we&rsquo;ll provide opportunities for you to do work of which you&rsquo;ll be proud, with people you&rsquo;ll be proud to call your teammates.
</div>

Account Director - Qatar

Search 10000+ Client services director jobs near you this September. New roles added regularly across leading industries. Apply today.