client services executive

CareCloud

Job OverviewWe are looking for a QA Analyst to test AI-powered voice agents through real-time call scenarios and perform detailed call audits. This role requires a combination of technical understanding, analytical skills, and strong English communication, as the candidate will evaluate AI conversations and system behavior.Key Responsibilities<ul><li>Conduct live and simulated calls in English with AI voice agents</li><li>Perform detailed call audits and conversation analysis</li><li>Identify issues such as:</li></ul>● Speech Recognition (ASR) errors● Call flow and logic issues● Delays, gaps, or incorrect responses<ul><li>Evaluate conversation quality, tone, and user experience</li><li>Test workflows including:</li></ul>● Appointment booking● Patient verification● Prescription refill● Call transfers and escalations<ul><li>Document findings in structured reports</li><li>Collaborate with product/dev teams to report and track issues</li></ul>Requirements (Mandatory)<ul><li>Strong English communication skills (spoken &amp; listening)</li><li>Clear pronunciation and good comprehension</li><li>Strong analytical and problem-solving skills</li><li>Attention to detail</li></ul>Preferred<ul><li>1&ndash;3 years of experience in call center / QA / voice process</li><li>Experience in call auditing / quality assurance</li><li>Exposure to AI or conversational systems</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthWork Location: In person

Client Services Executive (International) - QA

HR Consultant

Client Relationship Executive - FemaleA fast-growing and innovative Generative AI Content Studio is looking for a dynamic and presentable individual to join its team. The company specializes in AI-powered content creation, digital campaigns, and brand storytelling for diverse clients.About the RoleSeeking a smart, proactive, and client-focused Digital Account Executive who will act as the bridge between clients and internal creative teams. The ideal candidate will translate client requirements into actionable briefs and ensure smooth execution of campaigns.Key Responsibilities<ul><li>Client Management:</li></ul>Act as the primary point of contact for clients, conduct meetings, and gather detailed requirements.<ul><li>Brief Development:</li></ul>Convert client inputs into clear and structured briefs for internal teams including AI specialists, designers, and writers.<ul><li>Internal Coordination:</li></ul>Manage communication between clients and production teams, ensuring timelines and deliverables are met.<ul><li>Quality Assurance:</li></ul>Review AI-generated content and campaign assets to ensure alignment with client expectations and brand guidelines.<ul><li>Presentations:</li></ul>Present concepts, storyboards, and final outputs to clients confidently while managing feedback and expectations.Requirements &amp; Qualifications<ul><li>Experience: 2&ndash;3 years in an advertising agency or corporate marketing environment</li><li>Education: Bachelor&rsquo;s degree in Marketing, Advertising, Business, or a related field</li><li>Skills:</li><li>Excellent communication and presentation skills</li><li>Strong organizational and coordination abilities</li><li>Client handling and stakeholder management</li><li>Profile:</li><li>Highly presentable, proactive, and detail-oriented</li><li>Comfortable in a fast-paced, client-facing role</li><li>Strong interest in digital media and AI technologies</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Client Relationship Executive

Whalar

<div>Job Title: Executive, Client Services

Location: New York, NY

Start Date: ASAP 

Whalar is the leading, most awarded, independent Creator and Social agency. We transform brands into cultural drivers by unlocking the full creative power of Creators.

We go beyond the conventional social and influencer strategy. We have the technology and methodology to tap into the beating pulse of communities, listen to nuances that move culture, and connect brands in ways that make them unforgettable.

With hubs in London, Berlin, New York, and Los Angeles, our reach is global. Learn more: https://www.whalar.com/
<h2 class="jobSectionHeader">
About the role:</h2>

The Client Services team has ultimate responsibility for the creative output of client campaigns. Client Services ensure the smooth execution of projects and have a helicopter view over all parts of the campaign process, working with expert teams and specialist partners (both internally and externally) to bring a brand's creative vision to life. The Client Services team are the gatekeepers of this vision and the guardians of the brands we work with.

The team has three core functions:
<div>
<ul><li>Manage client relationships, creator partnerships, budgets and timings across any executional workflows.</li></ul>
<ul><li>Act as the central resource that brings in the right expertise at the right time, facilitating collaboration.</li></ul>
<ul><li>Facilitate client retention and client satisfaction through quality creative output and excellent operational and servicing standards.</li></ul>
</div><h2 class="jobSectionHeader">Here's what you'll do day-to-day:</h2>
<ul><li>Creator Sourcing: Source, gather information and demographics, and vet creators across multiple platforms, including Instagram, Facebook, TikTok, YouTube, Snapchat and more.</li>
<li>Creator Management: build strong relationships with creators throughout a campaign cycle and beyond, from outreach, negotiations, ECHO onboarding and contracting to creator briefing, creative concept review, content gatekeeping, content scheduling and campaign feedback loops. This may also include managing product logistics for a campaign.</li>
<li>Creative Briefing: Develop and issue creator briefs, immersing creators into the campaign, and lead day-to-day communications for content development.</li>
<li>Content Review &amp; Quality Control: Be the first point for review of all creator content. Check for ASA and IP compliance, alignment with brief and quality of content, and create an efficient feedback loop back to creators.</li>
<li>Content Scheduling &amp; Monitoring: Create a posting schedule and keep it up to date throughout the campaign period. Monitor posts once they are live to ensure accuracy and to flag any negative sentiment the post may be receiving.</li>
<li>Campaign Performance: Work closely with the Manager on overall campaign success, including updating campaign trackers consistently, timeline management, budget management, data capture and wrap reports.</li>
<li>Act as a cultural pulse of all things creator economy - live and breathe social media, consuming and presenting back trends and new discoveries.</li>
</ul><h2 class="jobSectionHeader">Here's what we're looking for:</h2>
<ul><li>Have 1+ years' experience in the general creator and influencer landscape</li>
<li>Have an affinity for social media, content creators and/or experience is a plus</li>
<li>Have strong detail-oriented, organizational and interpersonal skills</li>
<li>Have a creative and curious mindset and can-do attitude.</li>
<li>Thrive in an environment where collaboration, flexibility and scrappiness are valued more than job titles, rigid structure and legacy ways of working.</li>
</ul>
This role has a fixed salary of $55,000, aligned to its scope and level within our compensation framework.
<h2 class="jobSectionHeader">
Our values:</h2>

At Whalar, diversity, equity, and inclusion (DEI) isn't just a statement, it's our collective strength. Our people are our superpower. A diverse team and inclusive leadership have shaped Whalar since our inception in 2016, fueling a constant evolution of growth. We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers.
<h2 class="jobSectionHeader">
The perks:</h2>

Whalar provides flexible benefits and collaborative work environments/experiences, so employees can work productively in a setting that best and uniquely suits their needs.
<ul>
<li>Medical, Dental, Vision</li>
<li>25 days of PTO + Sick days + Winter break</li>
<li>Retirement planning with employer match</li>
<li>Monthly phone/internet reimbursement</li>
<li>Professional development stipend</li>
<li>New joiner's Home office allowance</li>
<li>Up to 16 weeks of paid parental leave</li>
<li>Volunteer days</li>
<li>Identity theft protection &amp; Legal assistance</li>
<li>Company Paid Life &amp; Disability Insurance</li>
<li>Voluntary Life Insurance Policy</li>
<li>Voluntary Hospital and Critical Illness Insurance</li>
<li>Voluntary Pet insurance</li>
<li>Employee Resource Groups</li>
</ul>
Whalar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits.</div>

Executive, Client Services

EnableComp, LLC

<div><div>EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM&trade; intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, EnableComp provides solutions across the revenue lifecycle for Veterans Administration, Workers&rsquo; Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes. By partnering with clients to supercharge the reimbursement process, EnableComp removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management. EnableComp is a multi-year recipient the Top Workplaces award and was recognized as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years. 
</div>
<div>Position Summary</div>
<div>
The Vice President, Client Success (VP) is responsible for cultivating positive, long-term relationships across the EnableComp client base in partnership with internal EnableComp operations and sales leadership. The VP is responsible for interacting with customers on an executive level; and acting as an extension of the client; understanding and communicating agreed upon expectations to internal departments and increasing the market share of business by providing service that meets and exceeds customer expectations. Through ongoing communication, the VP delivers the highest level of client service and ensures product and service success at each client site.
</div>
<h3 class="jobSectionHeader">The Job Responsibilities Include</h3><div>
<ul><li>Client Relationship/Management: 25%</li>
<li>Collaboration with other EC functions: 25%</li>
<li>Client Business Reviews and Meetings: 25%</li>
<li>Introducing and selling new solutions to existing clients, including having a target sales quota: 25%</li>
<li>Participate in entirety of Client Lifecycle. Sales process, Implementations, Project Go Lives, Business Reviews, and identify additional Cross Sell opportunities</li>
<li>Will oversee all Client Success activities for designated clients within the assigned Region.</li>
<li>Will oversee 4-5 directors of Client Success acting as a mentor and team lead ensuring they hit all of their goals</li>
<li>Communicate and coordinate with Senior Vice President, Client Success to ensure all job duties as assigned are executed professionally and timely in accordance with EnableComp standard.</li>
<li>Acts as an &ldquo;ambassador&rdquo; for a fast-paced, detail oriented supportive team by facilitating friendly, courteous, efficient, and well-presented service to assigned clients.</li>
<li>Manages certain KPI metrics visible to the EnableComp ELT team and Board of Directors, including NPS scoring and client retention goals.</li>
<li>Uses a consultative approach to best serve each client to ensure we are delivering the right services at the right time to meet each client&rsquo;s needs.</li>
<li>Reviews, understands and tracks assigned client&rsquo;s performance goals and meets regularly with our clients to review their status and progress with an emphasis on highlighting EnableComp&rsquo;s value proposition and ROI across product lines.</li>
<li>Ensures EnableComp&rsquo;s monthly and quarterly reporting packages are generated and delivered to assigned clients timely, and that they consistently reflect the pertinent EnableComp metrics and benchmarks.</li>
<li>Collaborates with internal teams to develop and implement client specific strategies and action plans for communication, resolution of open internal/external items and maximization of current and future revenue, including the identification of cross-sell opportunities.</li>
<li>Schedule and attend regular meetings or conference calls with assigned clients to discuss current status and reports and ensures the necessary EnableComp team members contribute appropriately for the meetings.</li>
<li>Develop agendas and other presentation materials, create meeting summaries and generate meeting deliverables.</li>
<li>Assist Implementation with the roll out of any process update/rollout initiatives and manage client deliverables post-implementation.</li>
<li>Manage and control client obligations, maintaining a high level of customer satisfaction at all levels of the organization.</li>
<li>Identify cross-sell opportunities within the assigned client base, escalating to the assigned outside sales executive for applicable territory/client. Escalates to Sales Executive when needed.</li>
<li>Participates in internal client account review meetings (sales forecast, at risk, etc.).</li>
<li>Use of independent judgement and discretion as it relates to responsibilities detailed above.</li>
<li>Other duties as required.</li>
</ul></div><h3 class="jobSectionHeader">Requirements &amp; Qualifications</h3><div>
<ul><li>Bachelor&rsquo;s Degree in Business, Sales/Marketing or other related field of study</li>
<li>Must have 7-10 years demonstrated experience in account management in the healthcare technology industry, namely engaging hospital revenue cycle management.</li>
<li>Equivalent combination of education and experience will be considered.</li>
<li>Experience with claims billing and IT/EDI systems preferred.</li>
<li>Experience with CRM software (e.g. Salesforce.com)</li>
<li>Must have strong computer proficiency and understand how to use basic office applications, including MS Office (Word, Excel, and Outlook).</li>
<li>Timely and regular attendance.</li>
<li>Equivalent combination of education and experience will be considered</li>
<li>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.</li>
</ul></div><h3 class="jobSectionHeader">Special Considerations &amp; Prerequisites</h3><div>
<ul><li>Practices and adheres to EnableComp&rsquo;s Core Values, Vision and Mission.</li>
<li>Effective polished professional presentation skills for developing/communicating analytics, results and ROI to all stakeholders.</li>
<li>Strong passion for serving the needs and expectations of the client.</li>
<li>Must be a self-starter and able to work independently as well as partner and collaborate with internal departments and leaders.</li>
<li>Excellent written and oral communication skills to communicate with internal stakeholders and external clients.</li>
<li>Demonstrated experience managing stressful situations effectively through difficult conversations, communicating obstacles, challenges and developing action plans to present to management.</li>
<li>Demonstrates a consultative relationship style both internally and externally; is a team player and has a positive-can-do attitude.</li>
<li>Strong analysis and problem-solving skills.</li>
<li>Must be able to manage conflicting priorities, while being extremely adaptable and flexible.</li>
<li>Up to 30% travel required.</li>
</ul></div><div><div>EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment.</div>
<div></div>
<div>EnableComp recruits, develops and retains the industry's top talent. As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people. We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies. If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you.</div>
<div></div>
<div> Don&rsquo;t just take our word for it! Hear what our people are saying:</div>
<div>&ldquo;I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other.&rdquo; &ndash; Revenue Specialist</div>
<div></div>
<div>&ldquo;I enjoy working for EnableComp because of the Core Values we believe in. EnableComp stands true to these values from empowering employees to ecstatic clients. This company is family oriented and flexible, along with understanding the balance of work, life, and fun.&rdquo; &ndash; Supervisor, Operations</div>
</div>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div>

Vice President, Client Success - West (REMOTE)

WGSN

<div>
 
 The role
 
 
 
 We're looking for a strong
 
 Client Services Executive
 
 to join our NAM team and become an integral part of our Client Services function.
 
 
 
 This is an office-based role out of our New York or LA office.
 
 
 
 
 Salary range - $57,388.00 - $70,000.00
 
 
 
 
 Working at WGSN
 
 
 
 
 Together, we create tomorrow
 
 
 
 A career with WGSN is fast-paced, exciting and full of opportunities to grow and develop. We're a team of consumer and design trend forecasters, content creators, designers, data analysts, advisory consultants and much more, united by a common goal: to create tomorrow.
 
 
 WGSN's trusted consumer and design forecasts power outstanding product design, enabling our customers to create a better future. Our services cover consumer insights, beauty, consumer tech, fashion, interiors, lifestyle, food and drink forecasting, data analytics and expert advisory. If you are an expert in your field, we want to hear from you.
 
 
 
 Role Overview
 
 
 We are looking for a Client Services Administrator to be responsible for providing outstanding administrative and operational support to the WGSN Client Services, North America team. This role will be reporting to the Manager of Client Services, North America and will play a vital role in improving efficiency, client engagement and driving retention across the WGSN NAM portfolio.
 
 
 
 The team
 
 
 
 We have a high performing team who are diverse and based all over the US. The Client Success team works within the North American sales team. The team has worked incredibly hard over the past year to achieve outstanding results. They are true winners!
 
 
 You will be joining this integral team where support, learning and team spirit will allow you to settle comfortably into the role.
 
 
 
 Key Accountabilities
 
 
 
 <ul>
 <li>
 Service a portfolio of Strategic and Enterprise partnerships for WGSN NAM, managing risk, identifying growth opportunities, create service account plans and perform educational sessions for retention purposes
 </li>
 <li>
 Exceed the expectations of our clients by showing best in class service and implement best practices to drive engagement for retention purposes
 </li>
 <li>
 Ensure monthly and quarterly KPIs are met in line with the business&rsquo;s retention rate
 </li>
 <li>
 Form a partnership with the Strategic Account Managers to anticipate risk, create mitigations and growth strategies for retention and reinforce the business&rsquo;s value proposition among set of users and accounts
 </li>
 <li>
 Resolve client issues on a case-by-case basis and proactively follow-up with clients to ensure needs are met within 24 hours
 </li>
 <li>
 Be proactive on client needs by staying up-to-date on all WGSN products and services and be a leader within your team on product knowledge
 </li>
 <li>
 Liaise with our product and technology departments on user testing of new products and enhancements; provide customer feedback to internal teams/stakeholders by different means
 </li>
 <li>
 Proactively engage with subscribers to demonstrate the value of WGSN&rsquo;s products and services, provide support that maximise our client&rsquo;s return on investment by way of: educational sessions, outgoing calls, customized outreach based on client needs and conduct weekly/monthly usage monitoring to create risk mitigation strategies to ensure retention goals are met
 </li>
 <li>
 Responsible for the adoption of WGSN&rsquo;s tool within NAM client base
 </li>
 <li>
 Puts forth new ideas for engagement, strategizes on creative ways for outgoing client communication and daily upkeep of internal records and communication via CRM tools
 </li>
 <li>
 Identify improvements to current processes that improve client services&rsquo; ability to provide outstanding client support
 </li>
 <li>
 Coach peers proactively in the NAM CS department to create skill lift that drive client growth/retention and contribute to overall team success; act as a team leader
 </li>
 <li>
 Tight time scales as needed
 
 
 
 
 
 </li>
 </ul>
 
 This list is not exhaustive and there may be other activities you are required to deliver.
 
 
 
 
 Skills, Experience &amp; Qualifications Required
 
 
 
 <ul>
 <li>
 At least 2 years of experience in a Client Success role
 </li>
 <li>
 Confident communicating with C-Suite executives
 </li>
 <li>
 Must have experience with Salesforce and Google Suite
 </li>
 <li>
 Applies understanding of how Client Success reinforces value and growth through the delivery of an exceptional service and engagement; is service-focused
 </li>
 <li>
 Strong attention to detail, excellent presentation and organizational skills required
 </li>
 <li>
 Exceptional communication and collaboration with the ability to work within a diverse client base to ensure best practices are applied with a high standard in line with business SLA&rsquo;s
 </li>
 <li>
 Understanding of the product design cycle, exposure to retail, lifestyle trends or creative industries is strongly desirable
 </li>
 <li>
 Excellent interpersonal skills, adaptability, positive attitude, ability to go the extra mile &amp; professionalism
 </li>
 <li>
 Understanding of the design cycle, exposure to retail, lifestyle trends or creative industries is needed
 
 
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 Our
 
 benefits and wellbeing
 
 package offers flexible benefits you can tailor to your own personal needs, including:
 
 
 
 <ul>
 <li>
 Paid Time Off &ndash; 15 days of vacation per year with an additional day for each year of service up to 20 days. WGSN also observes the 12 Federal holidays. We also offer 6 weeks of paid Parental Leave
 </li>
 <li>
 401(k) Retirement Savings Plan &ndash; allows employees to save and invest for their own retirement on a tax deferred basis. WGSN matches 50% of the first 6% contributed by employees
 </li>
 <li>
 Dental and Vision plans with MetLife
 </li>
 <li>
 Health Care with Anthem &amp; Blue Cross Blue Shield
 </li>
 <li>
 Life Insurance, AD&amp;D, Short and Long-Term Disability - all eligible employees receive coverage at no cost through Metlife
 </li>
 <li>
 Mental Health &ndash; WGSN provides many ways for employees to access mental health care including an Employee Assistance Program and inpatient, outpatient and virtual care if enrolled in an Anthem medical plan. Our EAP is available to all permanent staff, regardless of if you elect benefits
 
 
 
 
 
 </li>
 </ul>
 
 More About WGSN
 
 
 WGSN is the global authority on consumer trend forecasting.
 
 
 We help brands around the world create the right products at the right time for tomorrow&rsquo;s consumer.
 
 
 
 Our values
 
 
 
 
 We Are Everywhere
 
 
 
 The future is everything, it happens everywhere. WGSN is the world-leading forecaster because we track and analyse consumer behaviours, product innovation, design and creativity, everywhere.
 
 
 
 We Are Future Focused
 
 
 
 We utilise our global resources and intelligence to research, source and analyse quantitative and qualitative data to produce our forecasts. Everything we do is focused on working with our customers to create a successful and positive tomorrow.
 
 
 
 We Are Rigorous
 
 
 
 We source, review and assess quantitative and qualitative data to produce robust, actionable forecasts. To provide credible insights and design solutions for our clients, it is essential that rigour runs through everything we do.
 
 
 
 Our culture
 
 
 
 An inclusive culture is one of our key priorities. We want our people to truly be themselves and thrive. We love having a diverse team of people who bring new ideas, different strengths and perspectives &amp; reflect the global audience we work with.
 
 
 
 Inclusive workforce
 
 
 
 We are committed to supporting the
 
 environment and sustainability
 
 , including ensuring our pension plan defaults to sustainable options and striving to be net zero by 2030.
 
 
 
 Recognising great performance
 
 is a key part of our culture. Our Awards schemes recognise and reward the brilliant achievements of our people.
 
 
 We offer a
 
 flexible working environment
 
 with a wide range of flexible, hybrid and agile working arrangements. Conversations about flexible working have always been&mdash;and will continue to be&mdash;actively encouraged here, but we do not offer full remote working.
 
 
 We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require
 
 any reasonable adjustments
 
 that would make you more comfortable during the process, please let us know so that we can do our best to support you.
 
 
 
 
 A Note for Applicants
 
 
 
 
 
 We use AI to help our team screen applications and identify candidates whose skills and experience match the role. This technology removes personal information to promote a fair and unbiased process. We believe this tool helps us find the best talent while maintaining transparency and fairness.
 
 
 
 
 
 A Note for Recruiters
 
 
 
 
 
 Thank you so much for your interest in working with us at WGSN! Our internal Talent Acquisition team takes care of all our recruitment efforts. When we need some extra help, we partner with agencies on our Preferred Supplier List (PSL) that truly understand our business, culture and ways of working together. Since we focus on these established partnerships, we&rsquo;re unable to respond to unsolicited contacts or CVs from outside our PSL. But don&rsquo;t worry! If we decide to explore new partnerships, we&rsquo;ll be sure to reach out.
 
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Client Success Executive

Sundus

<div>
 
 Job Title:
 
 
 Customer Services Executive
 
 
 
 
 Job Code: JPC - 5935
 
 
 
 
 Location
 
 : Abu Dhabi
 
 
 
 Experience: 5-10 Years
 
 
 
 
 Education: Bachelor&rsquo;s degree
 
 
 
 
 Industry:
 
 
 Oil &amp; Gas
 
 
 
 
 Language: English
 
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Carries out his duties in accordance with specifications and Company policies and regulations.
 </li>
 <li>
 Set up all Customers&rsquo; accounts (entering customer and account data from source documents within stated time limits)
 </li>
 <li>
 Handling customer inquiries, complaints and provide appropriate solutions with time frame limits and follow up to ensure the resolution and closing customer complaints
 </li>
 <li>
 Prepare and periodically present a management dashboard for review of customer complaint status
 </li>
 <li>
 Follow up with the customer to ensure the invoices paid within the payment terms
 </li>
 </ul>
</div>

Customer Services Executive

HA-Technologies

Job description:Job OverviewWe are looking for a Business Development Executive to drive growth by identifying new business opportunities, building strong client relationships, and closing sales for our marketing services. The ideal candidate is target-driven, confident in client communication, and has a strong understanding of digital and traditional marketing solutions.Key Responsibilities<ul><li>Identify and generate new business leads through calls, emails, LinkedIn, and other channels</li><li>Present and sell marketing services including digital marketing, branding, social media, and advertising solutions</li><li>Build and maintain long-term relationships with clients</li><li>Conduct 200+ outbound calls per day and follow up with prospects</li><li>Achieve monthly sales targets and contribute to company revenue growth</li><li>Coordinate with marketing and operations teams for proposal development</li><li>Maintain accurate records of leads, follow-ups, and conversions in CRM</li><li>Stay updated on market trends and competitor activities</li></ul>Required Skills &amp; Qualifications<ul><li>Proven experience as a Business Development Executive / Sales Executive (marketing or agency experience preferred)</li><li>Strong communication, negotiation, and presentation skills</li><li>Ability to understand client needs and propose suitable marketing solutions</li><li>Target-oriented mindset with strong follow-up skills</li><li>Proficiency in MS Excel, email communication, and CRM tools</li><li>Ability to work in a fast-paced, performance-driven environment</li></ul>Preferred Skills<ul><li>Experience in digital marketing or advertising agencies</li><li>Knowledge of SEO, social media marketing, paid ads, or branding services</li><li>B2B sales experience</li><li>Familiarity with lead generation tools and LinkedIn outreach</li></ul>Key Performance Indicators (KPIs)<ul><li>Daily call and lead generation targets</li><li>Monthly client onboarding and revenue targets</li><li>Conversion rate and follow-up effectiveness</li><li>Client retention and relationship management</li></ul>What We Offer<ul><li>Competitive salary + performance-based incentives</li><li>Professional growth in a fast-growing marketing company</li><li>Sales training and career development opportunities</li><li>Supportive and energetic work environment</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your understanding of the role of a Business Development Executive in a marketing company?</li><li>Explain the difference between lead generation and lead conversion.</li><li>What sales techniques do you use to close a deal?</li><li>How do you handle sales targets and pressure?</li><li>What marketing services are you familiar with (digital marketing, SEO, social media, paid ads, branding)?</li><li>How do you position marketing services against competitors?</li><li>How do you explain marketing services to a non-technical client?</li></ul>Work Location: In person

Business Development Executive

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