customer service representative Jobs in Karachi

customer service representative

customer success manager

customer support representative Jobs in Karachi

customer support representative

account management executive Jobs in Karachi

account management executive

assistant manager customer support Jobs in Karachi

assistant manager customer support

client services manager

Sprint Digital

<div>
 
 Job Description: (AGENCY Experience Required)
 
 
 
 
 
 Location: DHA Phase 6, Bukhari Commercial
 
 
 Work Hours: 5 PM - 2 AM (on-site)
 
 
 Agency Experience Required: Yes
 
 
 
 
 
 As a Digital Marketing Account Manager at Sprint Digital, you will be responsible for building and maintaining strong relationships with our clients. Your role will involve understanding their business needs, ensuring the delivery of high-quality services, and acting as a liaison between clients and internal teams. You will play a key role in driving client satisfaction and ensuring the long-term success of client partnerships.
 
 
 
 
 
 Responsibilities:
 
 <ul>
 <li>
 Build and maintain strong, long-lasting client relationships.
 </li>
 <li>
 Act as the main point of contact for assigned clients.
 </li>
 <li>
 Understand clients&rsquo; business objectives and provide tailored solutions.
 </li>
 <li>
 Collaborate with internal teams to ensure the timely delivery of services.
 </li>
 <li>
 Monitor and manage project timelines, deliverables, and client expectations.
 </li>
 <li>
 Conduct regular check-ins with clients to ensure satisfaction and address any concerns.
 </li>
 <li>
 Identify opportunities for upselling and cross-selling additional services.
 </li>
 <li>
 Prepare and deliver presentations and reports to clients.
 </li>
 <li>
 Handle any client escalations and resolve issues in a timely manner.
 </li>
 </ul>
 
 
 
 
 Qualifications:
 
 <ul>
 <li>
 Bachelor's degree in Business, Marketing, or experience in a related field.
 </li>
 <li>
 2 years of experience in client relationship management or account management, preferably in digital marketing or technology.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Fluent in American English with an accent.
 </li>
 <li>
 Excellent problem-solving abilities and attention to detail.
 </li>
 <li>
 Ability to manage multiple client accounts and projects simultaneously.
 </li>
 <li>
 A customer-centric mindset with a passion for delivering exceptional service.
 </li>
 <li>
 Proficiency in Microsoft Office and CRM software.
 </li>
 </ul>
 
 
 
 
 Benefits:
 
 <ul>
 <li>
 Health benefits for permanent employees.
 </li>
 <li>
 Opportunities for career growth and professional development.
 </li>
 <li>
 A dynamic and collaborative work environment.
 </li>
 </ul>
 
 
 
 
 Office Timings:
 
 <ul>
 <li>
 Monday to Friday: 5:00 PM to 2:00 AM (onsite)
 </li>
 <li>
 Job Type: Full-time
 </li>
 </ul>
 
 
 
</div>

Digital Marketing Account Manager (Night Shift)

Galaxy Freight Forwarding

Job Summary:<ul><li>We are seeking a proactive and client-focused professional to join our team as &lsquo;Assistant Manager &ndash; Client Services&rsquo;. </li><li>The ideal candidate will play a key role in onboarding new clients, managing existing client relationships, and leading the preparation and submission of government tenders within the transportation industry.</li><li>This role requires excellent coordination, communication, and documentation skills with a strong understanding of business operations and public sector procedures.</li></ul>Key Responsibilities:<ul><li>Lead the end-to-end client onboarding process, including documentation, coordination, and internal alignment.</li><li>Develop and maintain strong client relationships, ensuring a smooth experience from onboarding to ongoing service delivery.</li><li>Identify and pursue new business opportunities through government tenders and bids.</li><li>Prepare, compile, and submit tender documents, ensuring compliance with all technical and commercial requirements.</li><li>Collaborate with operations, finance, and legal teams to ensure all client and tender requirements are accurately met.</li><li>Maintain and update client records, tender trackers, and related databases.</li><li>Ensure timely follow-up on proposals, renewals, and performance evaluations.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Business Administration, Supply Chain, or a related field.</li><li>2&ndash;3 years of experience in client onboarding, relationship management, or tender handling &mdash; preferably in the transportation, logistics, or freight forwarding sector.</li><li>Proven experience in preparing and submitting government tenders.</li><li>Excellent communication, documentation, and presentation skills.</li><li>Strong organizational and follow-up abilities.</li><li>Proficient in MS Office (Word, Excel, PowerPoint).</li><li>Ability to work independently and collaboratively in a fast-paced environment.</li></ul>What we offer:<ul><li>Opportunity to work with leading multinational brands.</li><li>A dynamic, collaborative, and creative work environment.</li><li>Professional growth and learning opportunities.</li><li>Competitive salary and performance-based incentives.</li></ul>Job Type: Full-timePay: Rs85,000.00 - Rs100,000.00 per monthWork Location: In person

Assistant Manager – Client Services

HR Ways

About the company: Hiring for an operator-led acquirer of software businesses with a focus on long-term value creation and preserving the legacy of our acquired businesses.Job DescriptionAs our first Client Services Operations Associate, you will own the systems and processes that power our Support, Implementation, and Technical Services teams. You will manage and optimize tools such as Zendesk and Rocketlane, define and track key performance metrics, and help streamline project, ticket, and client onboarding processes. Your work will empower the Client Services department to deliver exceptional experiences to the company's growing customer base. This is a remote opportunity, and candidates are expected to have some overlap with North American hours.Key ResponsibilitiesManage and Optimize Client Services Systems<ul><li>Administer Zendesk and Rocketlane to support workflows across all Client Services teams.</li><li>Build automations, triggers, and dashboards that improve visibility and efficiency.</li><li>Ensure data integrity and alignment across Client Services, CRM, and DevOps systems.</li><li>Facilitate feedback loops between Client Services and other departments to reduce delivery time.</li></ul>Drive Operational Reporting and Insights<ul><li>Define and track key metrics, including project profitability, time-to-value, risk level, and team capacity.</li><li>Develop clear, actionable reporting for leadership to support strategic decisions.</li><li>Identify trends and bottlenecks to continuously improve service performance.</li><li>Develop and maintain capacity and utilization models to support staffing requirements.</li></ul>Standardize and Document Client Services Processes<ul><li>Support client onboarding coordination by improving workflows and communication channels.</li><li>Create and maintain internal SOPs and onboarding documentation.</li><li>Streamline handoffs between teams to ensure consistent client experiences.</li><li>Partner with Product, Engineering, and Sales to ensure insights into the roadmap and planning.</li></ul>Qualifications<ul><li>2 to 4 years of experience in client success or CX system administration, ideally for a SaaS company.</li><li>Hands-on experience managing Zendesk and Rocketlane.</li><li>Excellent communication, organization, and problem-solving skills.</li><li>Strong analytical skills with proficiency in Excel for performance reporting.</li><li>Familiarity with CRM systems (e.g., HubSpot, Salesforce) and DevOps tools (e.g., Azure, Jira).</li><li>A proactive, systems-minded approach to improving how teams work and deliver value to clients.</li></ul>Other Details: &#65279;Experience: 2-4 years &#65279;Timings: US Time ZoneApply at jobs@hrways.coAbout HR Ways:HR Ways is an award-winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide, ranging from the world's biggest SaaS Companies to the most competitive Startups. We have entities in Dubai, Canada, the US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil, and other parts of the world. Join our WhatsApp Channel https://shorturl.at/983az to stay updated or visit www.hrways.co to know more.Job Type: Full-timePay: Rs140,000.00 per monthWork Location: In person

Client Services Operations Associate | Remote from Pakistan

CONEXION (SMC-PVT.) LIMITED

About the RoleWe are looking for a dynamic and customer-focused Client Service Executive to join our growing team. The ideal candidate will be responsible for building strong relationships with clients, ensuring their satisfaction, and delivering excellent service at every interaction.This role is perfect for someone who enjoys communication, problem-solving, and working in a fast-paced, people-oriented environment.Key Responsibilities<ul><li>Act as the primary point of contact for clients and handle their queries promptly and professionally.</li><li>Build and maintain long-term relationships with existing and new clients.</li><li>Coordinate with internal teams to ensure smooth execution of client requests and projects.</li><li>Understand client needs and provide tailored solutions to enhance satisfaction.</li><li>Prepare and share regular reports, feedback, and updates with clients and management.</li><li>Identify opportunities to upsell or cross-sell services where appropriate.</li><li>Resolve client concerns efficiently while maintaining a positive relationship.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving abilities and attention to detail.</li><li>A positive attitude with a passion for customer success.</li><li>Prior experience in client servicing, customer support.</li><li>Underage candidates can also apply</li></ul>What We Offer<ul><li>Competitive salary and performance-based incentives.</li><li>Opportunity to work with a supportive and collaborative team.</li><li>Continuous learning and growth opportunities.</li><li>A positive and inclusive work culture</li><li>Free commute for female staff</li><li>Training will be provide.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs150,000.00 per monthWork Location: In person

Client Service Executive

Human Capital HR Solutions

Industry: Insurance / Financial Institutions Qualification: Master&rsquo;s in Business Administration Experience: 7&ndash;8 years of progressive experience in Customer Services &amp; Complaint Management, including at least 3 years in a managerial roleKey Responsibilities:<ul><li>Lead and manage the overall customer service operations to ensure timely and effective resolution of customer inquiries and complaints.</li><li>Develop and implement customer service strategies, standards, and policies aligned with business objectives.</li><li>Oversee complaint management systems and ensure compliance with regulatory and internal service level standards.</li><li>Analyze customer feedback and service data to identify process improvement opportunities.</li><li>Collaborate with cross-functional teams (sales, operations, claims, and IT) to enhance the overall customer experience.</li><li>Build and mentor a high-performing team focused on customer satisfaction and service efficiency.</li><li>Prepare periodic reports for senior management on customer service performance metrics.</li><li>Drive digital and process transformation initiatives for improved service delivery.</li></ul>Requirements:<ul><li>Excellent leadership and interpersonal communication skills.</li><li>Strong understanding of customer service frameworks and complaint management in the insurance/financial industry.</li><li>Proficiency in CRM tools, service quality monitoring, and reporting.</li><li>Strategic thinking with hands-on problem-solving approach.</li></ul>Job Type: Full-timeWork Location: In person

Deputy General Manager – Customer Services

Startitup

<div>
 
 Client Acquisition Manager (Upwork &amp; Fiverr)
 
 
 
 
 
 Location: Onsite &mdash; Karachi
 
 
 Schedule: 1:00 PM &ndash; 9:00 PM (Asia/Karachi) Mon to Sat
 
 
 Employment Type: Full-time
 
 
 
 
 
 About Startitup
 
 
 Startitup helps businesses scale with end-to-end digital, design, and growth solutions. We are expanding our sales team and seeking a Business Development Manager who thrives on building relationships, winning projects, and turning opportunities into long-term revenue.
 
 
 
 
 
 Role Overview
 
 
 You will own the full bidding and client-acquisition cycle on Upwork and Fiverr, nurture relationships, and drive cross-sell/upsell across our services. This role suits a self-starter who understands freelance marketplaces and can consistently convert briefs into closed deals.
 
 
 
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Bidding &amp; Lead Generation: Identify, qualify, and bid on relevant projects on Upwork and Fiverr with tailored proposals and win strategies.
 </li>
 <li>
 Client Communication: Run discovery calls/chats, clarify scope and deliverables, and shape solutions aligned to client goals.
 </li>
 <li>
 Pipeline Management: Maintain an accurate pipeline, forecast weekly, and keep CRM notes up to date.
 </li>
 <li>
 Cross-Sell &amp; Upsell: Map client needs to Startitup&rsquo;s wider services to increase average deal size and lifetime value.
 </li>
 <li>
 Relationship Building: Nurture accounts for repeat work and referrals through proactive follow-ups and value-led check-ins.
 </li>
 <li>
 Targets &amp; Reporting: Meet monthly revenue, conversion, and response-time targets; share insights to improve win rates.
 </li>
 </ul>
 
 
 
 
 Requirements
 
 <ul>
 <li>
 Experience: Minimum 2 years of hands-on bidding and client management on Upwork and/or Fiverr with a proven win record.
 </li>
 <li>
 Marketplace Mastery: Strong understanding of platform algorithms, job selection, proposal positioning, and buyer psychology.
 </li>
 <li>
 Communication: Excellent written and verbal English; clear, structured, and persuasive.
 </li>
 <li>
 Sales Skills: Objection handling, negotiation, and closing.
 </li>
 <li>
 Organization: Strong time management; able to priorities high-value opportunities and hit deadlines.
 </li>
 <li>
 Analytical: Comfortable tracking results, testing approaches, and iterating to improve conversion.
 </li>
 </ul>
 
 
 
 
 Nice to Have
 
 <ul>
 <li>
 Experience on Freelancer, People Per Hour, or similar platforms.
 </li>
 <li>
 Understanding of digital marketing, design, web development, or SEO services.
 </li>
 <li>
 Familiarity with CRM and sales analytics tools.
 </li>
 </ul>
 
 
 
 
 What We Offer
 
 <ul>
 <li>
 Competitive salary aligned with experience and performance.
 </li>
 <li>
 Growth opportunities with a supportive, collaborative team.
 </li>
 <li>
 Clear targets, training, and resources to help you win consistently.
 </li>
 </ul>
 
 
 
 
 How to Apply
 
 
 Email your resume and a brief cover letter explaining your most relevant wins (include links to Upwork/Fiverr profiles and top proposals if possible) to hr@startitup.global.
 
 
 
 
 
 Subject line:
 
 Client Acquisition Manager (Upwork &amp; Fiverr)
 
 
 (Onsite, 1:00 PM&ndash;9:00 PM Karachi)
 
 
 
 
 
</div>

Client Acquisition Executive - Upwork

Tronics Digital Pvt Ltd.

About Xtend Systems:Xtend Systems is a growing digital solutions and publishing support company specializing in eBook creation, formatting, publishing, and marketing services. We partner with authors and publishers worldwide to bring their stories to life.We&rsquo;re currently looking for an eBook Account Manager to join our team &mdash; someone who can manage client relationships, ensure smooth project delivery, and help grow our eBook division.Key Responsibilities:<ul><li>Manage end-to-end client relationships for eBook projects.</li><li>Coordinate with internal teams (writers, formatters, designers, and marketers) to ensure timely delivery.</li><li>Communicate project updates, gather client feedback, and ensure satisfaction.</li><li>Upsell or cross-sell additional publishing and marketing services.</li><li>Resolve client concerns efficiently and maintain long-term business relationships.</li><li>Track project performance, timelines, and deliverables.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree (preferably in Business, Marketing, or Communications).</li><li>1&ndash;2 years of experience in Account Management, Client Coordination, or Publishing Services.</li><li>Excellent English communication and interpersonal skills.</li><li>Strong organizational and multitasking abilities.</li><li>Experience with eBook publishing or Amazon KDP will be a strong plus.</li><li>Comfortable working Night Shift (8:00 PM &ndash; 5:00 AM).</li></ul>What We Offer:<ul><li>Competitive salary + performance-based incentives</li><li>Career growth opportunities in digital publishing</li><li>Continuous training and learning environment</li><li>Collaborative, professional work culture</li></ul>Job Type: Full-timePay: From Rs50,000.00 per monthWork Location: In person

ebook account manager

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