customer service representative Jobs in Karachi

customer service representative

customer support representative Jobs in Karachi

customer support representative

accounts manager

assistant manager, account management Jobs in Karachi

assistant manager, account management

client relationship executive Jobs in Karachi

client relationship executive

client services manager

Reconnect first private limited

Job Opening: Client Service ManagerAre you passionate about client service? Do you thrive in a fast-paced environment? Reconnect First Pvt Ltd seeking a Client Service Manager to join our team in Karachi!Responsibilities:- Assist in managing day-to-day customer service operations.- Handle client inquiries and resolve issues promptly.- Call and email clients.- Support the team in delivering exceptional service standards.- Collaborate with various departments to improve client experience.Requirements:- Bachelor's degree in BBA Marketing or Mass Communication.- Proficiency in Microsoft Office (Word, Excel, PowerPoint).- 1 to 2 years of experience in client service or related fields.- Strong communication and problem-solving skills.- Ability to multitask and work effectively under pressure.Location: Karachi, PakistanCompetitive SalaryIf you're ready to take on this exciting opportunity, send your resume and cover letter to careers@reconnectfirst.com.pk Join us in delivering top-notch client service!Job Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>client service: 2 years (Preferred)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Client Services Manager

Markhor Now

We are looking for a proactive and client-focused Account Manager to join our team. This role is for someone who can manage relationships, drive results, and act as the bridge between clients and our creative team.Responsibilities:<ul><li>Serve as the primary point of contact for assigned clients</li><li>Understand client goals and translate them into clear briefs for the internal team</li><li>Manage day-to-day communication, feedback, and approvals</li><li>Ensure timely delivery of content, campaigns, and projects</li><li>Coordinate with designers, videographers, editors, and performance marketers</li><li>Monitor campaign performance and share insights with clients</li><li>Identify opportunities to upsell services and grow client accounts</li><li>Maintain strong, long-term client relationships</li></ul>Requirements:<ul><li>Minimum 2 years of experience in a marketing/advertising agency</li><li>Strong communication, presentation, and interpersonal skills</li><li>Ability to manage multiple clients and deadlines efficiently</li><li>Good understanding of social media, content production, and digital marketing</li><li>Problem-solving mindset with attention to detail</li><li>Confident in handling client meetings and negotiations</li></ul>What We Offer:<ul><li>Salary: Rs. 60,000 &ndash; 100,000 (based on experience)</li><li>Opportunity to work with growing and established brands</li><li>Fast-paced, creative agency environment</li><li>Growth opportunities within the company</li></ul>How to Apply:Send your CV to jobs@markhornow.comPay: Rs60,000.00 - Rs100,000.00 per monthWork Location: In person

Account Manager

NielsenIQ

<div>Company Description 
NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what&rsquo;s happening now, what&rsquo;s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That&rsquo;s why you can find us at work in over 90 countries, covering more than 90% of the world&rsquo;s population. For more information, visit www.niq.com.
NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. 
Job Description 
Purpose of the Role<ul><li>
Co-design and implementation of the global Tracking Program across the two sub-programs Incidence Tracker and Brand Tracker</li><li>
Assistance in managing and organizing day to day operations across business functions</li><li>
Ensure high quality delivery to client on all levels of the client organization</li></ul>
Accountabilities
(The accountabilities listed below are only indicative, they are not meant to be exhaustive)<ul><li>
Being involved in all research related stages like questionnaire development, data analysis, report writing and client presentation to drive the project smooth execution with support of team members or independently (if it&rsquo;s needed)</li><li>
Ability to manage and lead project execution on own with limited involvement of Senior members; should be proactive in client communications and other stakeholder management in order to efficiently manage project execution.</li><li>
Handle client queries or complaints. Client stakeholder management. Provide advice and consultation to clients and staff.</li></ul> 

Qualifications 
<ul><li>
2+ years relevant working experience. Experience in Market Research with the quantitative research projects is a must</li><li>
Strong client focus</li><li>
Good understanding of offline methodologies for data collection</li><li>
Ability to understand all technical aspects of the research to carry out internal and client-based conversations</li><li>
Understanding of analysis tools and data interpretation, excellent numerical skills</li><li>
Able to influence and persuade and to develop long term sustainable relationships</li><li>
Displays maturity and creative problem-solving skills in handling crises</li><li>
Able to operate in a multi-cultural environment and handle multiple stakeholders internally and externally</li><li>
Strong communication skills</li><li>
Eagerness to learn, an open mindset &amp; team spirit</li><li>
Knowledge and exposure to tobacco projects is an added advantage</li></ul> 

Additional Information<div></div> 
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including r&eacute;sum&eacute; screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ&rsquo;s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ&rsquo;s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
Want to keep up with our latest updates?
Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div>

MCI Consultant

Interactive Outsourcing Solutions

Sales Manager &ndash; IT Solutions &amp; Call Center ProjectsAbout the RoleWe are looking for an experienced Sales Manager to drive new business for our IT/software development services and call-center/BPO projects. The ideal candidate is a strong deal-closer who can generate leads, build relationships, negotiate confidently, and secure high-value contracts from global clients.Key Responsibilities:Business Development &amp; Lead Generation<ul><li>Identify and pursue new clients for software development, IT services, and call-center campaigns.</li><li>Generate leads through outreach, networking, partnerships, and digital channels.</li><li>Build and manage a strong sales pipeline for international markets.</li></ul>Sales &amp; Deal Closing<ul><li>Conduct client meetings, presentations, and product/service demonstrations.</li><li>Prepare proposals, RFP responses, pricing sheets, and negotiation strategies.</li><li>Close deals and achieve monthly/quarterly revenue targets.</li></ul>Market Expansion<ul><li>Explore opportunities across US, UK, Canada, Australia, Middle East, and other relevant regions.</li><li>Develop long-term partnerships with agencies, enterprises, and outsourcing buyer.</li></ul>Client Relationship Management<ul><li>Maintain strong communication with clients to understand their needs.</li><li>Upsell and cross-sell company solutions to increase revenue.</li><li>Provide smooth handover to operations/technical teams post-signing.</li></ul>Reporting &amp; Collaboration<ul><li>Maintain CRM records, sales reports, and forecasting.</li><li>Work closely with IT, operations, and leadership teams to deliver tailored solutions.</li><li>Share market insights to help improve service offerings.</li></ul>Required Skills &amp; Qualifications<ul><li>3&ndash;5+ years of experience in Sales / Business Development in IT, Software Services, or BPO/Call Center industry.</li><li>Proven track record of closing medium to large deals.</li><li>Strong understanding of outsourcing, software development cycles, and call-center processes.</li><li>Excellent negotiation, communication, and presentation skills.</li><li>Ability to manage international clients and long sales cycles.</li><li>Self-driven with a results-focused mindset.</li></ul>Preferred Qualifications<ul><li>Experience with lead generating platforms (Upwork, Bark, LinkedIn, Facebook, etc)</li><li>Existing client network in IT or BPO markets.</li><li>Prior experience selling to US/UK/Canada clients.</li></ul>Compensation<ul><li>Competitive Salary + High Commissions + Performance Incentives</li></ul>Why Join Us?<ul><li>Opportunity to lead sales strategy and expand into global markets.</li><li>Fast-growth environment with full support from leadership.</li><li>Clear path to senior roles like Senior Sales Manager or Head of Business Development.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Which platforms do you use for generating sales and closing deals?</li><li>Are you willing to work in night shift 8pm to 5am?</li><li>where are you located area name?</li><li>can you easily commute to North Nazimabad?</li><li>Your current or last salary?</li></ul>Work Location: In person

Sales Manager – IT Solutions & Call Center Projects

Al Jaffer Enterprise

We&rsquo;re Hiring: Sales Manager &ndash; Logistics (Air &amp; Sea Freight)Locations: Karachi | Lahore | IslamabadAre you a results-driven sales professional with a passion for logistics? We&rsquo;re looking for a Sales Manager who can drive growth in door-to-door, duty-paid cargo services (Air &amp; Sea).Key Responsibilities:* Develop and grow B2B sales in cargo &amp; logistics (China to Pakistan preferred)* Conduct client visits, build strong relationships, and close deals* Manage and expand key accounts* Achieve monthly sales targets and revenue growth* Coordinate with operations team for smooth shipment handlingRequirements:* Preferred: Experience in cargo/logistics sales (air &amp; sea)* OR minimum 3+ years of sales experience (any industry)* Strong communication &amp; negotiation skills* Must be confident in client meetings &amp; field visits* Ability to handle both office-based and outdoor salesSalary: PKR 50,000 &ndash; 70,000 (based on experience)Attractive incentives + growth opportunitiesJob Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Sales Manager – Logistics (Air & Sea Freight)

Pak International Hospital

Pak International hospital located DHA Phase 1 Near Nadra Mega Center in Karachi is looking for the services from experienced and committed candidates for the posts of Corporate Marketing Officer with experience in Hopital marketing minimum 1-2 years. Report to Assistant Manager Corporate Marketing.Key Responsibilities<ul><li>Managed corporate clients, patients and hospital marketing activities to promote healthcare services.</li><li>Coordinated with insurance companies and corporate HR for panel setup and medical services.</li><li>Handled client relationships, agreements, and business development.</li><li>Organized health camps and corporate visits to increase patient flow.</li><li>Ensured smooth coordination between hospital departments and corporate clients.</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

Corporate Marketing Officer

<div>
 Role: Deal Specialist/Manager &ndash; Senior/Supervising Associate &ndash; Pakistan, Jordan, Lebanon
 
 
 
 At EY, we&rsquo;re all in to shape your future with confidence.
 
 
 
 We&rsquo;ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
 
 
 
 Join EY and help to build a better working world.
 
 
 
 
 The opportunity
 
 
 
 We are seeking a Deal Manager / Specialist to join our MENA Pursuits Excellence team, based in Pakistan, Lebanon, or Jordan, as part of the Markets Enablement function. This role plays a pivotal part in supporting strategic and high-value pursuits across the MENA region. You will serve as the central driver for pursuit planning, coordination, and execution&mdash;partnering with client-serving teams to deliver winning proposals and compelling deal strategies.
 
 
 You will be at the forefront of enabling EY to win in the marketplace by applying Gold Standard Pursuit Process (GSPP) principles, leveraging leading tools and resources, and driving disciplined, collaborative execution across multidisciplinary teams.
 
 
 
 Your Key Responsibilities
 
 
 
 <ul>
 <li>
 Manage the end-to-end pursuit lifecycle from qualification to close, ensuring timely and high-quality deliverables aligned with firm protocols.
 </li>
 <li>
 Drive and track pursuit project plans, timelines, workstreams, interdependencies, and key milestones.
 </li>
 <li>
 Facilitate pursuit strategy discussions and help craft differentiated win themes focused on client needs while protecting EY&rsquo;s interests.
 </li>
 <li>
 Develop compelling client-facing content including proposals, executive summaries, and presentations in collaboration with stakeholders.
 </li>
 <li>
 Plan and support orals preparation and strategic messaging for client meetings and final presentations.
 </li>
 <li>
 Build and manage pursuit infrastructure using MS Teams, trackers, calendars, and status updates.
 </li>
 <li>
 Coordinate with creative services, insights professionals, and other internal resources to elevate proposal quality.
 </li>
 <li>
 Capture knowledge and lessons learned to enhance EY&rsquo;s pursuit best practices and tools.
 </li>
 <li>
 Apply and promote the use of AI-enabled proposal development tools to drive innovation and efficiency.
 </li>
 <li>
 Act as the &ldquo;glue&rdquo; of the pursuit team&mdash;keeping everyone aligned, engaged, and focused on the win strategy.
 </li>
 <li>
 Build strong relationships with Service Line, Account, and Business Development leaders.
 </li>
 <li>
 Collaborate closely with the Deal Leader to maintain internal updates, governance checkpoints, and leadership engagement.
 
 
 </li>
 </ul>
 
 Skills And Attributes For Success
 
 
 
 <ul>
 <li>
 Strong project management and organizational skills with high attention to detail.
 </li>
 <li>
 Excellent written and verbal communication skills; able to write in a clear, persuasive, and client-centric manner.
 </li>
 <li>
 Deep understanding of pursuit and/or business development environments.
 </li>
 <li>
 Ability to influence and challenge teams constructively to drive strategic thinking and quality output.
 </li>
 <li>
 Confident working in fast-paced, deadline-driven environments with competing priorities.
 </li>
 <li>
 Creative, solutions-oriented, and adept at leveraging tools and resources.
 </li>
 <li>
 Strong interpersonal and leadership presence; works well with varying styles and seniorities.
 </li>
 <li>
 Demonstrated ability to work independently and manage multiple stakeholders simultaneously.
 
 
 </li>
 </ul>
 
 Ideally, you&rsquo;ll also
 
 
 
 <ul>
 <li>
 Have experience in proposal writing and communications, preferably within a professional services environment.
 </li>
 <li>
 Be familiar with the MENA region&rsquo;s business culture and client expectations.
 </li>
 <li>
 Possess business proficiency in Arabic (a plus but not required).
 
 
 </li>
 </ul>
 
 What We Look For
 
 
 
 We are seeking a highly motivated, collaborative, and strategic individual with a passion for pursuit excellence. You&rsquo;ll thrive in this role if you have a proactive mindset, enjoy solving complex problems, and can drive outcomes across multiple stakeholders and deadlines. You must be resourceful, self-driven, and committed to creating compelling value propositions that win clients and build trust.
 
 
 
 What We Offer You
 
 
 
 At EY, we&rsquo;ll develop you with future-focused skills and equip you with world-class experiences. We&rsquo;ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
 
 
 
 Are you ready to shape your future with confidence? Apply today.
 
 
 
 To help create the best experience during the recruitment process, please describe any disability-related adjustments or accommodations you may need.
 
 
 
 EY | Building a better working world
 
 
 
 EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
 
 
 Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
 
 
 EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
</div>

Senior / Supervising Associate - Deal Specialist - MENA Pursuits Excellence - Karachi

Explore 1026+ Client services manager in Karachi this April. Find roles across top companies and apply now to boost your career.