customer service representative Jobs in Karachi

customer service representative

customer success specialist Jobs in Karachi

customer success specialist

customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

account manager

client services manager

Resource Linked Private Limited

Key Accounts ManagerLocation: Karachi Company: Resource Linked Salary: Market CompetitiveJob SummaryResource Linked is seeking a dynamic and results-driven Key Accounts Manager to lead and grow key client relationships within the FMCG sector. The successful candidate will be responsible for managing strategic client accounts, driving business growth, overseeing field operations, and ensuring flawless execution and merchandising excellence across all channels.Key Responsibilities<ul><li>Build and maintain strong, long-term relationships with key clients in the FMCG sector.</li><li>Lead regular client meetings to understand business objectives, challenges, and growth opportunities.</li><li>Develop and execute account plans to achieve sales targets, revenue growth, and client satisfaction.</li><li>Serve as the primary liaison between clients and internal departments, including Sales, Operations, Finance, and MIS.</li><li>Monitor and evaluate field operations to ensure effective execution of client programs.</li><li>Ensure merchandising excellence, product availability, in-store visibility, compliance, and brand standards across all assigned outlets.</li><li>Track key performance indicators (KPIs), prepare performance reports, and present actionable business insights.</li><li>Coordinate with cross-functional teams to ensure timely issue resolution and seamless service delivery.</li><li>Identify opportunities for business expansion, cross-selling, and value-added services.</li><li>Maintain a high level of customer satisfaction while achieving organizational objectives.</li></ul>Required Skills<ul><li>Excellent communication, negotiation, and relationship management skills.</li><li>Strong understanding of the FMCG industry, retail operations, and market dynamics.</li><li>In-depth knowledge of merchandising principles and in-store execution.</li><li>Experience managing field teams, supervisors, and large-scale operations.</li><li>Strong analytical skills with the ability to interpret data and recommend actionable solutions.</li><li>Advanced proficiency in Microsoft Excel, PowerPoint, and Business Intelligence tools such as Power BI or Tableau (preferred).</li><li>Excellent problem-solving, organizational, and decision-making abilities.</li><li>Ability to manage multiple stakeholders and work effectively in a fast-paced environment.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor's degree in Business Administration, Marketing, or a related field.</li><li>Minimum 5 years of experience in Key Account Management, Client Services, or Account Management.</li><li>Prior experience working with FMCG companies, agencies, distributors, or BPOs managing FMCG clients is highly preferred.</li><li>Proven track record of managing key accounts and delivering measurable business growth.</li><li>Experience in field operations, merchandising, and retail execution will be considered a strong advantage.</li></ul>Why Join Us?<ul><li>Market competitive salary package.</li><li>Career growth and professional development opportunities.</li><li>Collaborative and performance-driven work environment.</li><li>Opportunity to work with leading FMCG clients and strategic accounts.</li></ul>Job Type: Full-timeLocation: KarachiApply Now: Send your updated CV to hr@resourcelinked.com or mariahr.careers@gmail.comPay: Rs100,000.00 - Rs200,000.00 per monthWork Location: In person

Key Account Manager

HR Ways

Position: Corporate Business Developemnt ExecutiveClient Company: Our client is a well-established company in the travel and tourism industry, committed to delivering exceptional services and maintaining high operational standards.Job Summary:Our client is looking for a well-connected Corporate Business Development Manager to promote our corporate travel services and grow our B2B client base through daily outreach and relationship-building.Key Responsibilities:<ul><li>Identify and develop new corporate business opportunities through cold calling, networking, referrals, and field visits.</li><li>Build and maintain relationships with corporate clients across industries including pharmaceuticals, banking, finance, FMCGs, and other organizations.</li><li>Promote Eventica Travels' domestic and international travel solutions and corporate travel management.</li><li>Schedule daily client meetings, deliver presentations, and negotiate business agreements.</li><li>Manage key corporate accounts and ensure high levels of customer satisfaction.</li><li>Coordinate with internal operations to ensure seamless service delivery.</li><li>Maintain accurate sales records, pipeline updates, and activity reports.</li><li>Achieve monthly and quarterly sales targets.</li></ul>Requirements:<ul><li>Minimum 3-4 years of experience in B2B or corporate sales, preferably in the travel, hospitality, hotel or tourism industry.</li><li>Existing network within corporate organizations, especially in the Technology, pharmaceutical, banking, FMCGs, financial services, or related sectors.</li><li>Good understanding of domestic and international travel services.</li><li>Excellent communication, presentation, negotiation, and relationship management skills.</li><li>Hardworking, Punctual, Self-motivated, target-driven, and confident in meeting clients.</li><li>Willingness to conduct daily field visits, cold calls, and client follow-ups.</li><li>Bachelor's degree in Business, Marketing, Hospitality, or a related field is preferred.</li></ul>Other Details:Location: Defence View, Karach Working Days: Monday to Saturday Working Timings: 10:00 am to 6:00pm Working Mode: Hybrid<ul><li>About HR Ways:HR Ways is an award-winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide, ranging from the world's biggest SaaS Companies to the most competitive Startups. We have entities in Dubai, Canada, the US, the UK, Pakistan, India, Saudi Arabia, Portugal, Brazil, and other parts of the world. Join our WhatsApp Channel https://shorturl.at/983azto to stay updated, or visit www.hrways.co to learn more.</li></ul>Pay: Rs25,797.14 - Rs101,109.17 per monthWork Location: In person

Corporate Business Development Executive

THE DESIGN FIRM

Our client is seeking a commercially driven Business Development Manager to lead its B2B growth and expansion across Pakistan. The client is an emerging faith-guided lifestyle, health, and wellness platform focused on making well-being accessible, convenient, and sustainable. The selected candidate will be responsible for building a strong sales pipeline, acquiring corporate clients, developing strategic partnerships, and delivering measurable revenue growth.Key Responsibilities:- -Develop and execute B2B sales and growth strategies. -Identify and approach corporate clients, institutions, and strategic partners. -Generate qualified leads and manage the complete sales cycle. -Conduct business meetings, presentations, negotiations, and deal closures. -Develop proposals, corporate packages, and partnership models. -Build strong relationships with key decision-makers and stakeholders. -Identify new markets, sectors, cities, and opportunities for expansion. -Track sales pipelines, conversions, partnerships, and revenue performance. -Represent the client at meetings, campaigns, events, and industry forums.Requirements: -At least five years of experience in B2B business development, corporate sales, or strategic partnerships. -A proven record of acquiring clients and achieving revenue targets. -Strong networking, negotiation, communication, and presentation skills. -Experience managing the complete sales cycle, from prospecting to closing. -Strong understanding of the Pakistani corporate market. -Experience in technology, wellness, digital platforms, or subscription-based services will be preferred. -Willingness to travel within and outside the city, as required for business meetings, events, and client engagement.Work Location: In person

Business Development and Growth Manager

Ozzun Solutions

About Ozzun SolutionsOzzun Solutions is a growing digital agency providing Website Development, Shopify Development, Social Media Management, SEO, Graphic Design, Branding, Digital Marketing, Domain &amp; Hosting services to businesses in Pakistan and worldwide.We are looking for a proactive and result-driven Business Development Executive who can generate quality leads and acquire clients through Upwork and other freelancing platforms.Job ResponsibilitiesYou will be responsible for:<ul><li>Finding relevant projects on Upwork and similar freelance marketplaces.</li><li>Writing customized, high-converting proposals.</li><li>Generating qualified leads and converting them into long-term clients.</li><li>Managing the complete sales cycle from bidding to deal closing.</li><li>Communicating professionally with international and local clients.</li><li>Understanding client requirements and preparing suitable solutions.</li><li>Coordinating with the design and development team for project estimation.</li><li>Following up with prospects and maintaining client relationships.</li><li>Maintaining a healthy pipeline of active opportunities.</li><li>Using AI tools to research clients, improve proposals, and increase productivity.</li></ul>Platforms You'll Work On<ul><li>Upwork</li><li>Fiverr</li><li>Freelancer</li><li>PeoplePerHour</li><li>LinkedIn</li><li>Other B2B lead generation platforms</li></ul>Services You'll Sell<ul><li>Website Design &amp; Development</li><li>WordPress Development</li><li>Shopify Development</li><li>WooCommerce Development</li><li>Social Media Management</li><li>SEO Services</li><li>Graphic Design</li><li>Digital Marketing</li><li>Microsoft 365 &amp; Google Workspace</li><li>Domain &amp; Hosting Services</li><li>Website Maintenance</li></ul>Required Skills (Must Have)<ul><li>1 to 3 years of experience in Upwork bidding or IT sales.</li><li>Proven experience winning projects on Upwork or similar platforms.</li><li>Excellent written and spoken English.</li><li>Strong proposal writing skills.</li><li>Understanding of web development and digital marketing services.</li><li>Ability to understand project requirements quickly.</li><li>Strong negotiation and communication skills.</li><li>Ability to manage multiple conversations and follow-ups.</li><li>Self-motivated and target-oriented.</li></ul>Preferred<ul><li>Experience with LinkedIn outreach.</li><li>Knowledge of CRM tools.</li><li>Experience using AI tools like ChatGPT, Claude, Gemini, Perplexity, or similar platforms.</li><li>Basic understanding of WordPress, Shopify, SEO, and digital marketing services.</li></ul>What We're Looking ForWe want someone who:<ul><li>Knows how to find opportunities before everyone else.</li><li>Understands how to write proposals that actually get replies.</li><li>Focuses on quality leads instead of mass bidding.</li><li>Thinks strategically and continuously improves conversion rates.</li><li>Is confident communicating with international clients.</li><li>Takes ownership of monthly sales targets.</li><li>Works closely with the delivery team to ensure successful project handovers.</li></ul>Key Performance Indicators (KPIs)<ul><li>Number of quality proposals submitted.</li><li>Response rate.</li><li>Client meetings booked.</li><li>Projects won.</li><li>Monthly revenue generated.</li><li>Client retention and repeat business.</li></ul>Why Join Ozzun Solutions?<ul><li>Work with an ambitious and growing digital agency.</li><li>Opportunity to work with international clients.</li><li>Performance-based incentives and bonuses.</li><li>Career growth into Business Development Manager.</li><li>Collaborative and supportive work environment.</li><li>Exposure to AI-powered sales workflows.</li></ul>SalaryCompetitive salary + Attractive performance-based commission and incentives.Pay: Rs50,000.00 per monthApplication Question(s):<ul><li>Which freelancing platforms have you worked on?</li><li>How many projects have you won through Upwork or other platforms?</li><li>What services have you sold?</li><li>What was your highest-value project?</li><li>What is your average proposal response rate?</li><li>Which AI tools do you use for proposal writing or lead generation?</li><li>Share your Upwork profile link (if applicable).</li><li>Why do you think you would be a good fit for this role?</li></ul>Work Location: In person

Business Development Executive / Bidder (International Sales)

About Client﻿﻿A US-based AI consulting, technology, and staffing company serving North American clients.Position OverviewWe are seeking an experienced sales leader to own and scale Netpace's marketplace business across Upwork and other digital marketplaces.This role is responsible for marketplace strategy, revenue growth, team leadership, proposal excellence, pipeline development, client acquisition, and business expansion across AI Consulting, Custom Software Development, Cloud Services, Data Engineering, UI/UX Design, and Staff Augmentation services.The ideal candidate has a proven track record of managing successful Upwork agency operations, leading business development teams, and consistently generating international software development and technology consulting revenue.This is a leadership position, not an individual contributor bidding role.Key ResponsibilitiesRevenue Growth &amp; StrategyOwn monthly, quarterly, and annual marketplace revenue targets.Develop growth strategies to increase marketplace revenue, profitability, and average deal size. Expand service offerings into higher-value opportunities including AI, Software Development, Cloud, UI/UX, Data Engineering, and Staff Augmentation.Identify new marketplace opportunities and emerging digital platforms.Expand Netpace's marketplace business beyond Upwork over time.Marketplace ManagementManage and optimize Netpace's presence across Upwork and other digital marketplace platforms. Improve agency positioning, portfolios, case studies, and service catalogues. Monitor win rates, conversion metrics, marketplace trends, and competitor activity. Develop proposal frameworks and account growth strategies.Recommend new marketplace offerings and pricing strategies.Team LeadershipLead, mentor, and manage Marketplace Business Development Executives (BDEs) and Bidders. Review proposal quality, client communication, and account performance. Conduct coaching, performance reviews, and ongoing skills development. Establish KPIs and accountability mechanisms.Build a high-performance, revenue-focused marketplace sales culture.Business Development &amp; Client AcquisitionQualify opportunities and conduct discovery sessions.Prepare estimates, proposals, and solution recommendations.Negotiate commercial terms and close new business opportunities.Develop long-term relationships with key clients.Collaborate with the Client Success &amp; Delivery team to ensure accurate project scoping and seamless project handover.Reporting &amp; ForecastingMaintain sales forecasts and pipeline reports.Conduct win/loss analysis and identify improvement opportunities.Track marketplace performance metrics and conversion rates.Present performance updates, revenue forecasts, and growth recommendations to executive management.Required QualificationsMust Have5+ years of experience in Upwork business development or digital marketplace sales. Experience managing an Upwork agency profile with measurable revenue results. Proven success generating international software development or IT consulting business. Experience leading and managing teams of Bidders, BDEs, SDRs, or Account Managers. Strong written and verbal communication skills.Ability to conduct client discovery, solution positioning, commercial negotiations, and deal closure.PreferredExperience managing marketplace revenue exceeding USD 20,000/month. Experience closing projects valued between USD 10,000 and USD 100,000+. Familiarity with HubSpot, Pipedrive, or Zoho CRM.Understanding of software delivery lifecycles, AI solutions, cloud services, and staff augmentation. Experience expanding marketplace business across multiple digital platforms.Performance Metrics (KPIs)Monthly marketplace revenue generatedNew clients acquiredProposal-to-meeting conversion rateMeeting-to-close conversion rateAverage project valueMarketplace profile performance metricsTeam productivity and utilizationMarketplace profitabilityWhat Success Looks LikeWithin the first 6&ndash;12 months, the successful candidate will significantly grow marketplace revenue, improve proposal quality and conversion rates, strengthen Netpace's marketplace positioning, build a high-performing Marketplace Sales team, expand Netpace's marketplace business beyond Upwork, and establish a scalable marketplace growth engine.Automatic DisqualifiersOnly worked as an individual bidder without leading a team.No ownership of marketplace revenue targets.No experience managing an Upwork agency profile.Limited to low-value freelance projects with no experience selling software development or IT consulting services.No client discovery, proposal development, or contract negotiation experience.Career PathSenior Manager &ndash; Marketplace GrowthDirector &ndash; Marketplace Sales &amp; GrowthHead of Digital Sales﻿﻿Other Details:﻿﻿﻿Work Type: Onsite ﻿Working Days: Monday to Friday ﻿Work Time: 6:00 pm to 3:00 am ﻿Experience:_ 5 Years_ ﻿Employment Type: Full-time ﻿Location: Karachi, PakistanWork Location: In person

Head of Upwork Sales & Marketplace Growth| Karachi | Night Shift

Zero Lifestyle

We're Hiring: Assistant Manager &ndash; Corporate SalesWe're looking for a results-driven Assistant Manager &ndash; Corporate Sales to join our team and drive B2B business growth.What We're Looking For:<ul><li>Bachelor's degree in Business Administration, Marketing, or a related field</li><li>3&ndash;5 years of experience in Corporate Sales, B2B Sales, or Business Development</li><li>Strong communication, negotiation, and presentation skills</li><li>Proven ability to achieve sales targets and build client relationships</li><li>Proficiency in Microsoft Office and CRM software</li></ul>What You'll Do:<ul><li>Identify and onboard new corporate clients</li><li>Manage key accounts and build long-term client relationships</li><li>Conduct client meetings, presentations, and commercial negotiations</li><li>Drive business growth by achieving sales targets and generating new opportunities</li><li>Maintain CRM records and collaborate with internal teams for seamless execution</li></ul>Pay: Rs90,000.00 - Rs110,000.00 per monthWork Location: In person

Assistant Manager - Corporate Sales

Business Line

Job Title: B1 &ndash; Key Account ManagerLocation: Lahore &amp; Karachi (Onsite)Experience: 3+ YearsEmployment Type: Full-TimeAbout the RoleBusiness Line is looking for a highly motivated Key Account Manager with 3+ years of experience in ERP solution sales. The ideal candidate will have a strong understanding of ERP sales, excellent communication skills, and the ability to identify customer pain points and position SAP as the right business solution. This role requires a consultative sales approach, strong business acumen, and the ability to engage with decision-makers across multiple industries.Key Responsibilities<ul><li>Identify, qualify, and develop new business opportunities for SAP solutions.</li><li>Manage the complete sales cycle, from lead generation and client meetings to proposal submission and deal closure.</li><li>Conduct discovery sessions to understand clients' business processes and ERP requirements.</li><li>Present SAP features, capabilities, and business benefits through product demonstrations and presentations.</li><li>Work closely with the pre-sales and technical teams to develop customized ERP solutions for clients.</li><li>Prepare commercial proposals, quotations, and negotiate contracts.</li><li>Build and maintain long-term relationships with customers and key stakeholders.</li><li>Achieve monthly, quarterly, and annual sales targets.</li><li>Maintain an accurate sales pipeline and customer records in CRM.</li><li>Stay updated on SAP features, licensing models, and market trends.</li></ul>Requirements<ul><li>Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field.</li><li>3+ years of experience in ERP or SAP sales.</li><li>Strong understanding of SAP modules</li><li>Knowledge of SAP licensing, deployment models (Cloud &amp; On-Premise), and implementation lifecycle.</li><li>Ability to understand client business processes and map them to SAP capabilities.</li><li>Experience preparing ERP proposals, RFP/RFQ responses, and commercial quotations.</li><li>Familiarity with ERP implementation methodologies and project handover processes.</li><li>Strong consultative selling, negotiation, and presentation skills.</li><li>Excellent verbal and written communication skills.</li><li>Ability to engage with C-level executives and business decision-makers.</li><li>Proficiency in CRM tools and Microsoft Office Suite.</li></ul>Preferred Qualifications<ul><li>Experience selling ERP solutions to industries such as Manufacturing, Distribution, Retail, Trading, Healthcare, or Services.</li><li>Understanding of business process mapping and digital transformation initiatives.</li><li>Experience working with SAP implementation partners or ERP consulting firms.</li><li>Proven track record of consistently achieving or exceeding sales targets.</li></ul>Application Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li><li>Are you comfortable travelling on daily basis to Shahrah-e-Qaideen, Block 2 P.E.C.H.S., Karachi?</li><li>Do you have have experience in ERP sales?</li><li>Which ERP have you worked on?</li><li>For Lahore, are you comfortable travelling on daily basis to DHA Phase 6, Raya?</li></ul>Work Location: In person

Key Account Executive (SAP / ERP) - Karachi & Lahore

Explore 219+ Client services manager in Karachi this August. Find roles across top companies and apply now to boost your career.