client services manager

Ingram Micro

<div>Accelerate your career. Join the organization that's driving the world's technology and shape the future.
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage&trade; set us apart. Learn more at www.ingrammicro.com
Come join our team where you&rsquo;ll make technology happen in surprising ways. Let&rsquo;s shape tomorrow - it&rsquo;ll be a fun journey!
Position Summary
<ul><li>Lead the development and execution of marketing tactics and integrated advertising campaigns
</li><li>Analyze customer needs to define messaging architecture and competitive positioning
</li><li>Plan and manage project scope, resources, timelines, and creative development processes
</li><li>Develop, implement, and evaluate interactive advertising and e-commerce programs
</li><li>Oversee campaign performance, analyze results, and optimize effectiveness
</li><li>Manage web-based advertising scheduling and execution as needed
</li><li>Design and conduct market research, campaign modeling, and vertical market strategies
</li><li>Implement and drive channel marketing programs, including partner engagement initiatives
</li><li>Define, maintain, and grow VAR (Value-Added Reseller) programs, agreements, and partnerships
</li><li>Lead VAR recruitment and support through marketing, training, and joint business initiatives
</li><li>Plan and execute market research strategies to increase sales growth and market share
</li><li>Develop and implement strategic marketing policies, objectives, and go-to-market plans
</li><li>Monitor market trends and adjust strategies to remain competitive
</li><li>Build and maintain relationships with product partners, vendors, and third parties
</li><li>Execute strategic customer acquisition programs, including direct marketing initiatives
</li><li>Develop and manage direct mail campaigns, customer profiling, and list strategy/analysis
</li><li>Create marketing strategies for new and existing products and services
</li><li>Research emerging trends and technologies to align with customer needs
</li><li>Partner with sales teams to ensure availability of effective collateral and marketing materials
</li></ul><div></div>What You Bring to the Role
<ul><li>Experienced individual contributor with the ability to work independently with minimal supervision
</li><li>Proven ability to manage complex projects and processes end-to-end
</li><li>Strong problem-solving skills to address complex business and technical challenges
</li><li>Demonstrated ability to influence stakeholders on policies, practices, and procedures
</li><li>Track record of leading impactful programs and driving business initiatives with creativity and innovation
</li><li>Experience mentoring or guiding junior team members
</li><li>Acts as a subject matter expert, providing leadership through deep functional knowledge
</li><li>Ability to prioritize work effectively based on high-level direction
</li><li>Strong customer focus with the ability to build and maintain long-term relationships
</li></ul><div></div>Qualifications
<ul><li>Bachelor&rsquo;s degree (or equivalent combination of education and relevant experience)
</li><li>Minimum 5 years of functional experience, including at least 3 years in a specialized role
</li><li>Demonstrated ability to make significant contributions to processes, systems, and outcomes
</li></ul>#LI-AH1
The typical base pay range for this role across the U.S. is USD $78,000.00 - $124,800.00 per year.
The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate&rsquo;s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.
At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.
This is not a complete listing of the job duties. It&rsquo;s a representation of the things you will be doing, and you may not perform all these duties.
Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.
Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.</div>

Marketing Client Services Manager

ATIS Elevator Inspections, LLC

The ATIS Group, with ATIS in the US and KJA in Canada, are the premier elevator and escalator consulting, management, and inspection businesses operating across North America.
 Our inspection services cover the US with more than 185 Qualified Elevator Inspectors (QEI). Our global team of industry veteran elevator and escalator consultants spans all of North America.
 As consultants we leverage our decades of industry experience to assist our clients in everything from engineering and designing new elevator installations to assessing existing equipment, determining the need for modernization, and managing maintenance and compliance.
 With offices located throughout the US and Canada, we are well positioned to assist all clients, whether for a single elevator, or for a global corporation with thousands of devices.
 
Agility. Teamwork. Integrity. Service
 
Job Description Summary
 Basic Purpose
 This position is responsible for all regional office administration and management. This includes (but is not limited to) staff support, office management, performance management processes, team communications, onboarding, Dayforce Administration, and retention of all current regional employees. This Manager would support and manage all staff reporting into the offices in which they support.
 
Scope
 Supervises, coordinates, and guides the activities and operations of local and remote Billers, Schedulers, Service Representatives, and other Office Support Staff in various roles. Organizes each assigned region/department to help run more smoothly as a cohesive team. Establishes and implements more efficient processes and procedures within teams and for individual team members. Goes above and beyond to drive unparalleled performance and unequivocal commitment to ATIS’ Vision, Mission, and Values.
 
Reporting and Working Relationships
 The Regional Office Manager will report directly to the Chief Operating Officer-US Inspections. This role will work with other ATIS Managers and Human Resources on a regular basis.
 
Primary Responsibilities (100%)
 70%...General Responsibilities
 <ul>
<li>Supervises and advises local and remote team members to ensure they are providing timely and accurate service.</li>
<li>Works with direct reports and leadership to establish departmental and individual goals/KPIs.</li>
<li>Advises and guides assigned teams and individual team members to help reach and maintain KPIs.</li>
<li>Helps each team member to understand his/her role within the team, so they can all reach team goals more quickly and efficiently.</li>
<li>Conducts regular one-on-one meetings and performance reviews with all direct reports.</li>
<li>Distributes workloads, organizes, directs, and monitors daily activities of teams.</li>
<li>Monitors and provides feedback related to phone demeanor, technical accuracy, performance, and conformity to company policies as needed.</li>
<li>Monitors and analyzes productivity of direct reports/teams and generates reports based on analysis.</li>
<li>Ensures direct reports are properly utilizing NetSuite Dashboard to track individual and departmental KPIs.</li>
<li>Answers questions from employees and clients within expertise; redirects to appropriate contact for assistance when needed.</li>
<li>Recommends corrective services to address customer complaints or performance needs.</li>
<li>Hires, trains, motivates, and rewards team members.</li>
<li>Approves/manages timecards in payroll system and communicates payroll and personnel changes/issues with appropriate parties.</li>
<li>Establishes and maintains thorough knowledge of the Elevator Inspection industry.</li>
<li>Prepares reports and correspondence as needed/requested.</li>
</ul>
20%...Regional Responsibilities
 <ul>
<li>Ensures customer satisfaction in region, which is measured by: 1) customer surveys, 2) churn, and 3) new revenue.</li>
<li>Conducts regular regional meetings at minimum of once per month and provides summary to manager.</li>
<li>Establishes procedures, prepares and coordinates schedules, and expedites workflows.</li>
</ul>
10%...Billing Responsibilities
 <ul>
<li>Helps maintain credit and rebills so that they are all done in a timely fashion.</li>
<li>Helps with billing if any of the Billers fall behind or may be out.</li>
<li>Maintains and balances the Inspectors monthly production summary spreadsheet.</li>
<li>Runs month end reports and submits to Finance Director at the end of each month.</li>
<li>Helps AP with any portals that are not being maintained in a timely fashion.</li>
<li>Helps AP with any invoices, current or past due, that may need attention.</li>
<li>Responsible for reviewing/billing key accounts</li>
</ul>
**Other duties as assigned, requested, or needed.
 
Work Environment/Physical Demands
 This position operates in a professional office environment but will consider remote for the right candidate.
 Travel
 Minimal travel required. This may include visits to regional offices, required company functions, and visiting potential acquisitions as necessary.
 Qualifications
 <ul>
<li>Bachelor’s degree (BA) or equivalent</li>
<li>Two to four years related experience, or equivalent combination of education and experience</li>
<li>Strong organizational, problem-solving, and analytical skills</li>
<li>Ability to manage priorities, duties, tasks, and workflows associated with managing employees</li>
<li>Excellent customer service and interpersonal skills</li>
<li>Good judgement with the ability to make timely and sound decisions</li>
<li>Excellent written and verbal communication skills</li>
<li>Versatility, flexibility, and a willingness to work within constantly changing priorities</li>
<li>Proficient in use of Microsoft Office: Outlook, Word, Excel</li>
<li>Proficiency in NetSuite, preferred</li>
</ul>
Competencies
 <ul>
<li>Initiative</li>
<li>Ethics</li>
<li>Business Acumen.</li>
<li>Time Management</li>
<li>Organization</li>
<li>Communication</li>
<li>Customer Service</li>
<li>Attention to Detail</li>
</ul>
DISCLAIMER: This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.
 
ATIS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-314-441-3997 or by sending an email to hr@atis.com. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regional Client Services Manager - Southeast

365 Health Services

*Starting at, PLUS commission paid out weekly365 Health Services is looking for an energetic, motivated, competitive leader that thrives in a team environment. The healthcare industry is one of the fastest growing sectors in the country and this opportunity puts you in the driver seat of a rapidly expanding company that is looking for their next leaders. The Client Services Manager position is ideal for any competitive individual who is looking to challenge themselves and take their career to the next level.Qualifications For Client Services Manager (csm)High integrityPositive attitudeExcellent communication skillsSolution-orientedEager / CompetitiveAbility to thrive and collaborate in a fast-paced environmentBachelor's Degree, preferredPrimary Duties And Responsibilities-Develops and executes recruitment strategies to attract, screen and hire quality healthcare professionals who meet the office&rsquo;s immediate and projected needs-Utilizes various recruitment tools and methods to source and attract a pool of qualified and diverse candidates-Completes necessary reference checks on candidate&rsquo;s background and work experienceEnsures candidates meet required hiring standards for 365 Health Services and applicable contracts-Negotiates salary, terms and conditions of employment with candidates, Schedules direct care workers and field staff for initial placement and ongoing assignments-Manages direct care workers and field staff while on assignment: assesses and investigates direct care worker and field staff concerns and issues, and provides performance coaching, counseling and disciplinary action when appropriate-Maintains regular contact to and develops relationships with active clients, consumers and referral sources to identify current staffing needs and requirements, projected openings, and potential new business opportunities-Ensure client, consumer and referral source expectations are understood and met while addressing and resolving concerns relating to customer service, caregiver or field staff performance-Documents candidate, direct care worker, field staff and client correspondence and activities within the system of record-Ensures confidentiality of all consumer records and personnel files in accordance with agency and HIPAA guidelines-Responsible for on-call duties during non-business hours and weekends as needed.Matches and evaluates candidate skills to client and consumer needs through screening and interviewing-Responsible for ongoing compliance with all current federal, state and local regulations, company policies and procedures, and reimbursement guidelines-Demonstrates a commitment to advancing 365 Health Services, LLCBenefitsHealth Insurance PackagesPaid Time Off401KScheduleMonday to FridayPaid On-Call (Shifts Alternate, Responsible for Answering Calls outside of Business Hours)Additional CompensationWeekly CommissionWeekly On-Call PayBonusesEducationBachelor's (Preferred)Work Location: In-personPay: From $46,800.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Client Service Manager

Piper Companies

<div>
 Piper Companies is seeking a
 
 Manager, Contact Support Center
 
 to join a growing client in the insurance and financial services industry in the Raleigh-Durham, NC area. The
 
 Manager, Contact Support Center
 
 role requires you to sit onsite 3 days a week and is ideal for a hands-on leader who thrives in a fast-paced environment and is comfortable managing multiple operational functions while driving team performance and accountability.
 
 
 
 Responsibilities of the
 
 
 Manager, Contact Support Center
 
 
 include:
 
 
 
 <ul>
 <li>
 Oversee daily operations across multiple service-focused departments, ensuring alignment, efficiency, and high-quality service delivery.
 </li>
 <li>
 Directly manage and develop department leaders, providing coaching, performance feedback, and strategic guidance.
 </li>
 <li>
 Step into frontline workflows as needed to support teams, resolve escalations, and maintain operational continuity.
 </li>
 <li>
 Identify process gaps and implement improvements to enhance productivity, service levels, and customer experience.
 </li>
 <li>
 Partner with executive leadership to drive initiatives that support organizational growth and operational excellence.
 
 
 </li>
 </ul>
 
 Requirements of the
 
 
 Manager, Contact Support Center
 
 
 include:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree REQUIRED
 </li>
 <li>
 Prior experience in a contact center, insurance, or financial services environment.
 </li>
 <li>
 5+ years of successful leadership managing customer service associates
 </li>
 <li>
 Ability to work core hours of 9:00 AM &ndash; 6:00 PM with a hybrid schedule (3 days onsite in Raleigh-Durham, NC).
 
 
 </li>
 </ul>
 
 Compensation for the
 
 
 Manager, Contact Support Center
 
 
 include:
 
 
 
 <ul>
 <li>
 $90,000 - $110,000 annually
 </li>
 <li>
 Full Comprehensive Benefits: Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by Law.
 </li>
 <li>
 Hybrid work schedule (3 days onsite)
 </li>
 <li>
 This job opens for applications on 7/10/2026. Applications for this job will be accepted for at least 30 days from the posting date.
 
 
 </li>
 </ul>
 Keywords: Manager, Contact Support Center, operations, client services, insurance operations, contact center leadership, hybrid, Raleigh, Durham, NC
 
 
</div>

Manager, Contact Support Center

Carr Workplaces

<div>The purpose of the Community Manager I is to enhance the client experience by servicing clients, providing operational and administrative support to clients and the center team. This role supports multiple centers/locations.
Duties:<ul><li>Be physically present at the center to provide client support. Be able to answer questions and responses to all clients and manager.</li><li>Prepare for client inquiries by studying products, services and customer services processes.</li><li>Answer all inbound phone calls for clients, sales and the company by directing callers as appropriate. Take care of any client requests that come in by phone.</li><li>Greet and direct visitors with a hospitality forward mindset.</li><li>Receive, sort and forward incoming mail and packages for clients.</li><li>Coordinate the pick-up and delivery of mail services.</li><li>Assist in ordering, receiving, stocking and the distribution of office and caf&eacute; supplies.</li><li>Assist in the management of client onboarding.</li><li>Assist in the daily operations and maintenance of the center. Ensure that the community caf&eacute;, business center and conference rooms are up to center readiness standards.</li><li>Provide marketing materials for clients and prospects.
</li><li>Assist in planning and attend monthly client events. Attending networking and marketing events during business hours.</li><li>Perform administrative duties that support client in their daily business practices.</li><li>Manage all client catering requests including the set up and tear down. Manage vendor relationships in a professional manner.</li><li>Schedule conference rooms, day office usage, catering and equipment usage through Operate.</li><li>Update and maintain accurate schedules for all clients and daytrippers. Assist with booking and maintaining of daytripper client accounts. Proactively outreach to daytripper clients.</li><li>Receive all incoming vendor invoices and determine which invoices should be entered at the center level. Send all other invoices to the accounting department to process.
</li><li>Create purchase orders through Nexus Payables for offices and caf&eacute; supplies. Keep an inventory of offices and kitchen supplies.</li><li>Coordinate with building management company and janitorial staff to assist with building issues with necessary.</li><li>Purchase and accurately reconcile offices supplies, postage, parking validation and FedEx accounts.</li><li>Improve quality services by recommending improved processes; identifying new product and services applications.</li><li>Familiarity with P&amp;L reports.</li><li>Other duties as required/assigned.
</li></ul>Core Competencies/Skill Sets:<ul><li>Excellent attention to detail and follow through.</li><li>Excellent communication skills, both verbal and written.</li><li>Ability to organize, prioritize and manage multiple tasks. Ability to meet deadlines with minimal supervision.</li><li>Ability to demonstrate flexibility with changing priorities.</li><li>Evidence of being a team player and support colleague with strong interpersonal skills.
</li><li>Ability to work in a high-pressure environment and act in a dynamic, problem solving capacity to best service the client and team.</li><li>Ability to use IT/technology and Microsoft Suite</li></ul>
Education/Experience:<ul><li>Associates Degree or equivalent, Bachelors Degree in Arts or Sciences preferred.
</li><li>Minimum of 6 months experience in an office environment in a similar.
</li><li>Experience in restaurant, hotel, retail or other hospitality experience highly desired.</li></ul>
Education/Experience:<ul><li>Associates Degree or equivalent, Bachelors Degree in Arts or Sciences preferred.
</li><li>Minimum of 6 months experience in an office environment in a similar.
</li><li>Experience in restaurant, hotel, retail or other hospitality experience highly desired.</li></ul></div>

Area Community Manager I

P3 Hotel Software

<div>Company Description 
P3 has over 25 years&rsquo; experience providing high-quality technology solutions for international hotels and chains. We are a leading provider of guest facing technology for the Hotel industry such as booking engines, online check-in/out, Kiosk checkin/checkout and loyalty software that are custom-designed and built for each client&rsquo;s unique brand. 
Over the last 6 years, we have seen steady growth in our customer base and have tripled our number of customers. We are growing more each year and are looking for new talents to join our teams. 
We are open and transparent so that we can continually look for ways to improve our products and how to serve our clients. Personal development and team growth are actively encouraged both on and off the pitch.<h4 class="jobSectionHeader"> 
Job Description:</h4> 
Due to the expansion of our customer base, we are looking for a Customer Success Manager to join the P3. 
The successful applicant has previous experience working in a fast-moving technical environment. Reporting to the Head of Client Services, this role is the ideal opportunity for a problem solving oriented individual with an interest and natural aptitude for software and technology who enjoys direct contact with clients. 
The new Customer Success Manager will work alongside the team in Boulder and Dublin to help the ongoing onboarding of new customers in North America. 
Desired Skillset:<ul><li>
Internet architecture</li><li>
Experience with Oracle Opera (V5 or Cloud) or other PMS systems</li></ul> 
The Customer Success Manager will:<ul><li>
Work with the Development team to drive the vision and development of software products and the ongoing client services requests.</li><li>
Have a significant role in quality and is the only team member empowered to accept stories as complete.</li><li>
Project management several customers through an onboarding process.</li></ul> 
Responsibilities:<ul><li>
Work with the clients to help them onboard to our product portfolio.</li><li>
Collaborate with the clients and to coordinate project schedules, budgets, and staffing</li><li>
Effectively communicate the clients requests in the P3 backlog of development requests including success criteria to the development team so that they can provide work estimates and accept and complete work to the satisfaction of the clients.</li><li>
Communicate with the client on a regular basis to provide feedback on progress of implementation of projects and releases.</li><li>
Manage project risk and resolve project issues.</li></ul> 
Must be able to:<ul><li>
Work on own initiative.</li><li>
Manage daily and weekly priorities.</li><li>
Liaise effectively with clients, developers and support team.</li><li>
Good written and telephone communication skills.</li></ul> 
Key daily tasks of Customer Success Manager:<ul><li>
Weekly/daily customer calls or face to face meetings and quarterly meetings.</li><li>
Quality assurance in line with Visual UI designs and product specifications,</li><li>
Assisting customers with Reporting</li><li>
Check that support tickets are being dealt with promptly and within the SLA agreement.</li><li>
Chase support tickets.</li><li>
Chasing up quotation with customers.</li></ul> 
Project management skills:<ul><li>
Project plans</li><li>
Create and manage project to-do / bug list</li><li>
In house production meetings</li></ul> 
Benefits:<ul><li>
Possible opportunity to travel to Dublin, Ireland</li><li>
Hybrid working environment: remote work and working from the office; our office will be set in Kiln, Boulder.</li><li>
Team building trips in great locations to energize and inspire</li><li>
Other benefits: Healthcare, flexible working hours.</li><li>
Salary depends on your level of experience and qualifications. P3 invests in our staff and gives them the opportunity to grow and develop.</li></ul> 
Further Details<ul><li>
Interviewing now, starting immediately</li><li>
All candidates must have a valid working visa to work in USA.</li><li>
We can do interviews outside of the normal 9-5 so no need to use up annual leave!</li></ul></div>

Customer Success Manager

Tayloe Gray Agency LLC

<div><div><div>Benefits:</div>
<ul><li>Employee discounts</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Company parties</li>
<li>Competitive salary</li>
<li>Flexible schedule</li>
<li>Opportunity for advancement</li>
</ul></div><div><div>About the job 
</div><div>Tayloe/Gray is seeking an experienced Senior Account Manager to join our growing team in Wilmington, NC.</div><div> 
</div>
<div>This is not a traditional account management position. 
</div><div>Our Senior Account Managers serve as strategic advisors, project managers, and client relationship leaders. They are responsible for helping clients achieve their business goals while ensuring projects move efficiently from concept to completion. 
</div><div>We are looking for someone who enjoys building relationships, solving problems, leading projects, and driving results. The ideal candidate is highly organized, proactive, and capable of managing multiple clients and priorities without losing sight of the details. 
</div><div>About TayloeGray 
</div><div>For more than 17 years, TayloeGray has helped organizations grow through branding, website development, digital marketing, content creation, video production, marketing strategy, and technology solutions. www.tayloegray.com. 
</div><div>Our team works with clients across manufacturing, healthcare, construction, financial services, eCommerce, education, and professional services. We believe great marketing starts with understanding the business behind it, and we pride ourselves on becoming an extension of our clients' teams. 
</div><div>Located in historic downtown Wilmington, our agency includes strategists, designers, developers, marketers, photographers, videographers, and content creators working together under one roof. 
</div><div>Position Overview 
</div><div>The Senior Account Manager will serve as the primary point of contact for assigned clients while overseeing the successful execution of marketing, branding, website, and digital initiatives. 
</div><div>This role requires both strategic thinking and operational excellence. You will lead client conversations, develop scopes of work, coordinate internal teams, manage timelines and budgets, and ensure projects are delivered on time and within scope.</div><div> 
</div>
<div>The right candidate understands how to balance client relationships with project execution and is comfortable leading discussions with business owners, marketing directors, and executive leadership teams.</div>
<div></div>
<div>Responsibilities 
</div><div>Client Leadership 
</div><ul><li>Serve as the primary relationship manager for assigned accounts</li></ul>
<ul><li>Build trusted advisor relationships with key stakeholders</li></ul>
<ul><li>Lead client meetings, presentations, and strategic planning discussions</li></ul>
<ul><li>Understand client goals, challenges, and growth objectives</li></ul>
<ul><li>Ensure a high level of client satisfaction and retention</li></ul>
<ul><li>Identify opportunities to improve results and strengthen partnerships</li></ul> 
<div>Project Management 
</div><ul><li>Manage projects from kickoff through completion</li></ul>
<ul><li>Create project plans, timelines, and task assignments</li></ul>
<ul><li>Develop scopes of work, estimates, and project budgets</li></ul>
<ul><li>Coordinate internal resources across strategy, design, development, content, video, and digital marketing teams</li></ul>
<ul><li>Monitor project progress and proactively address roadblocks</li></ul>
<ul><li>Manage change requests and scope adjustments</li></ul>
<ul><li>Ensure projects remain on schedule and within budget</li></ul>
<ul><li>Maintain clear communication between clients and internal teams</li></ul><div> 
</div>
<div>Strategic Marketing 
</div><ul><li>Collaborate with clients to develop marketing strategies and recommendations</li></ul>
<ul><li>Understand digital marketing channels including SEO, paid media, email marketing, content marketing, and social media</li></ul>
<ul><li>Review campaign performance and provide actionable insights</li></ul>
<ul><li>Support branding, positioning, messaging, and customer journey initiatives</li></ul>
<ul><li>Help clients connect marketing efforts to business outcomes</li></ul> 
<div>Account Growth 
</div><ul><li>Identify opportunities to expand client engagements</li></ul>
<ul><li>Assist with proposal development and scope creation</li></ul>
<ul><li>Support business development efforts when opportunities arise</li></ul>
<ul><li>Participate in client retention and growth initiatives</li></ul>
<ul><li>Contribute to agency revenue growth through exceptional client service</li></ul><div> 
</div>
<div>Qualifications 
</div><div>Required 
</div><ul><li>5+ years of experience in account management, project management, client services, or agency operations</li></ul>
<ul><li>Experience managing multiple clients and projects simultaneously</li></ul>
<ul><li>Proven ability to manage project scopes, budgets, timelines, and deliverables</li></ul>
<ul><li>Strong understanding of marketing, branding, website development, and digital marketing</li></ul>
<ul><li>Excellent written, verbal, and presentation skills</li></ul>
<ul><li>Strong organizational and time management abilities</li></ul>
<ul><li>Ability to thrive in a fast-paced agency environment</li></ul>
<ul><li>Self-starter with a strong sense of ownership and accountability</li></ul> 
<div>Preferred 
</div><ul><li>Previous agency experience</li></ul>
<ul><li>Experience managing website design and development projects</li></ul>
<ul><li>Familiarity with CRM and project management platforms</li></ul>
<ul><li>Understanding of SEO, PPC, analytics, email marketing, and marketing automation</li></ul>
<ul><li>Experience working with creative, development, and marketing teams</li></ul>
<ul><li>Interest in AI, automation, and emerging marketing technologies</li></ul> 
<div>What We're Looking For 
</div><div>The ideal candidate is: 
</div><ul><li>Highly organized and detail-oriented</li></ul>
<ul><li>Comfortable managing multiple priorities and deadlines</li></ul>
<ul><li>Confident leading conversations with executives and decision makers</li></ul>
<ul><li>Strategic, proactive, and solutions-oriented</li></ul>
<ul><li>Adaptable and willing to take ownership</li></ul>
<ul><li>Passionate about helping clients grow</li></ul>
<ul><li>Excited to work alongside a team of experienced marketers, designers, developers, and content creators</li></ul> 
<div>Why TayloeGray 
</div><ul><li>Diverse portfolio of clients and industries</li></ul>
<ul><li>Opportunity to work on branding, websites, digital marketing, content, and video projects</li></ul>
<ul><li>Collaborative team environment</li></ul>
<ul><li>In-house photography, video production, podcast, and creative studio resources</li></ul>
<ul><li>Direct exposure to business owners and executive leadership teams</li></ul>
<ul><li>Career growth opportunities within a growing agency</li></ul>
<ul><li>Downtown Wilmington office and team culture</li></ul> 
<div>Location 
</div><div>This position is based in Wilmington, NC and is primarily an in-office role. We believe strong collaboration and client service happen when great people work together. 
</div><div>How to Apply 
</div><div>Please send your resume and a brief introduction explaining why you would be a great fit for TayloeGray to: careers@tayloegray.com 
</div><div>We'd love to hear about a project, client relationship, or accomplishment that you're particularly proud of.</div></div></div>

Senior Account Manager / Client Services Lead

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