client services manager

Client of Talent Higher

Key Responsibilities: <ul> <li>Act as the primary relationship manager for an assigned portfolio of clients, gaining a deep understanding of their business needs and priorities.</li> <li>Serve as the first point of contact for queries, escalations, and service delivery matters, ensuring professional and timely responses.</li> <li>Lead client onboarding processes, ensuring regulatory compliance and smooth integration.</li> <li>Build trusted advisor relationships and proactively identify opportunities to broaden client engagement</li> <li>Oversee delivery of services including company formation, renewals, amendments, residency and visa processing, fiduciary support, and concierge services.</li> <li>Coordinate with internal teams (legal, tax, compliance, operations) to ensure seamless execution of client mandates.</li> <li>Monitor service levels, response times, and deliverables, acting as the escalation point for client issues.</li> <li>Identify additional services to strengthen client relationships and enhance satisfaction.</li> <li>Collaborate with business development and advisory teams to provide tailored solutions.</li> <li>Support initiatives to improve client engagement and retention.</li> <li>Ensure compliance with KYC, AML, and internal regulatory requirements.</li> <li>Review and approve complex onboarding cases with compliance and risk teams.</li> <li>Oversee issuance of engagement letters, invoices, and documentation while maintaining accurate client records.</li> <li>Drive initiatives to digitize workflows and improve operational efficiency.</li> <li>Identify process gaps and implement enhancements in collaboration with leadership.</li> <li>Leverage technology to optimize client service delivery.</li> <li>Lead and mentor the Client Services team, managing workload, performance, and priorities.</li> <li>Provide coaching, training, and guidance to enhance team capability.</li> <li>Foster a culture of accountability, client-centricity, and continuous improvement.</li> </ul>

Client Services Manager

Joli

Project Leadership: Full ownership of campaign management and execution from start to finish.Collaboration: Work directly with clients on campaign planning to create the perfect match between influencer and brand.Concept Development: Develop innovative and culturally relevant concepts for brands across multiple platforms.Communication: Maintain professional, clear, and confident communication with clients and all project stakeholders.Coordination: Manage schedules for videographers, models, and clients; coordinate social media-focused video shoots.Campaign Management: Create and monitor timelines, budgets, and offers; support and plan influencer marketing campaigns.Reporting: Track performance, analyze KPIs, and present insightful reports and results to clients.

Client Services Manager I

First Abu Dhabi Bank (FAB)

<div>
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 
 
 
 Job Description
 
 
 
 
 The Manager, Client Services is responsible for assisting the Elite Banking business segments with daily operational matters as well as providing high level of customer service to new and existing clients.
 
 
 
 
 The Manager, Client Services will be embedded with the Sales Team, however they are independent from the Sales function and managed by the Head of Elite Client Support to ensure standardization of services rendered to the front line across all Manager, Client Services. The role is also to convey to the Quality Assurance Team process gaps, opportunities to reduce turnaround time to increase efficiency, reduce errors and enhance controls.
 
 
 
 
 This is a fast paced, office based working environment with persistent pressure to meet deadlines and to handle multiple assignments at any given time.
 
 
 
 
 The Manager, Client Services must :
 
 
 
 <ul>
 <li>
 Be a highly motivated individual with good interpersonal and communication skills (multi-lingual being an advantage)
 </li>
 <li>
 Demonstrate high levels of professional discretion and work ethics as well as having the ability to handle difficult situations/clients in a calm positive manner.
 </li>
 <li>
 Demonstrates a willingness for personal development through ongoing internal and external training programs
 </li>
 <li>
 Adheres to the Banks timings and work structure
 </li>
 <li>
 To support Elite Head and Team Leaders for coordination and administration activities to enable the day-to-day running of Elite unit.
 </li>
 </ul>
 
 
 Generic and Job Specific Accountabilities:
 
 
 
 
 <ul>
 <li>
 Provide high quality &amp; unbiased service to all clients assigned to the RM either by phone, emails or in person in relation to any query or request they have.
 </li>
 <li>
 Client point of contact in the absence of the RM.
 </li>
 <li>
 Provide assistance to the RM&rsquo;s in opening and closing accounts. Performs necessary compliance and KYC checks etc. &amp; ensuring error free submissions. Following up with clients for remediation (documents only) of existing accounts, which has to be achieved within the required timeframe, with the ability to escalate concerns, errors in documentation to the functional manager.
 </li>
 <li>
 Process all clients Transfers/Remittances/FD/FX deals etc. within agreed TAT as per SLA agreements. Obtaining special rates and tracking from end-to-end for successful completion. Monthly MIS report will be generated and escalated to Line manager and Quality Assurance to identify delays in order to enhance the process. SSO should ensure RFT ( Right First Time ) for all submissions.
 </li>
 <li>
 Coordinate with Investment desk, TED, AMO, Custody, Securities for all Investment trades for end-to-end follow up. Monthly MIS on turnaround time with the respective business units to be escalated to the Line Manager and the Quality Assurance team
 </li>
 <li>
 Perform signature verification checks and make call backs as per requirement (if permitted by TL)
 </li>
 <li>
 Liaise with internal stakeholders for any follow-ups
 </li>
 <li>
 Liaise with international branches as and when required (if applicable)
 </li>
 <li>
 Provide clients with updated bank and portfolio statements. MIS on the volume of requests to be provided to the Line Manager and Quality Assurance.
 </li>
 <li>
 Prompt follow-up and delivery of security items e.g. Debit/Credit cards, cheque books, returned cheques. Ensure proper registration and storage of the same. Relevant registers are required to be updated and exceptions to the process is to be escalated to the Line Manager.
 </li>
 <li>
 Logging and continuous follow-up of all customer complaints in the CMS system within the TAT to ensure customer satisfaction. Monthly MIS will be shared with management to monitor and identify any customer complaint trends which can be recommended for corrective action.
 </li>
 <li>
 Update and monitor all trackers daily/weekly/monthly and ensure correct registration of any documents received from clients to maintain audit flow
 </li>
 <li>
 Attend internal/external training as required for business needs as well as personal development
 </li>
 <li>
 Monitor and escalate the ICCS system for the relevant department as requested
 </li>
 <li>
 Assist in mentoring and training other staff whenever possible
 </li>
 <li>
 Provide cover during leave periods for colleagues
 </li>
 <li>
 Strict adherence to Banks policies and procedures, compliance, and regulatory requirements
 </li>
 <li>
 Zero unsatisfactory comments from audit. Complete and timely co-operation with any requests from audit or compliance
 </li>
 <li>
 Willing to move from segment to segment as per management request.
 </li>
 <li>
 Any other additional tasks as assigned by management.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 Job knowledge, Skills and Experience
 
 
 
 
 <ul>
 <li>
 Good understanding of banking products and services.
 </li>
 <li>
 University degree in business/ economics/ marketing or minimum of 3 years work experience in a similar field
 </li>
 <li>
 Ability to work in a team and develop professional relationships over all levels.
 </li>
 <li>
 Excellent interpersonal skills, creative and a self-starter.
 </li>
 <li>
 Good English language skills, both written and spoken, coupled with Arabic would be an advantage. Strong technology skills.
 </li>
 </ul>
</div>

Manager- Client Services

<div>
 
 
 With more than 150 years of industry-leading experience, the businesses of SGS &amp; Co and SGK are uniting to form SGX&mdash;a powerful force in innovative packaging production. Building on the legacy of trusted service since 1947 and 1953, SGX will deliver the full suite of packaging graphics, plate and cylinder production, and metal deco services to brand owners, retailers, and printers&mdash;all with a focus on reducing complexity, delivering flawless in-market execution, and leveraging global reach to drive consistency and impact at scale.
 
 
 
 
 
 
 
 Position Summary-
 
 
 
 We are looking for a Project Manager specialized in packaging graphic chain to join our fast-paced and demanding team.
 
 
 Reporting into the Client Services Director, this role will be responsible for the day-to-day management of projects for clients. You will have exceptional organisational and communication skills and will foster direct relationships with clients and partner with the creative and production teams, leading the work from initial concepts through to end delivery.
 
 
 
 
 
 
 
 
 
 Job Responsibilities-
 
 
 <ul>
 <li>
 Build and sustain a strong relationship with the Packaging Development team responsible for a range of Brands. Work as a liaison between the Packaging Development team and commercial / marketing categories.
 </li>
 <li>
 Work to establish Schawk as the artwork provider of choice, building key relationships across key departments within the client.
 </li>
 <li>
 To build a key relationship with the Client Head of NGP Packaging
 </li>
 <li>
 Act as the Account Manager contact for the SGK team on site. Manage the day to day running of the account within your category ensuring that client needs are met.
 </li>
 <li>
 Work closely with client and give required support, as necessary.
 </li>
 <li>
 Ensure that relationships are maintained with all other members of the client team and that any issues are resolved immediately.
 </li>
 <li>
 Hold weekly update meetings with the client to discuss project status across the business. Discuss any concerns with regards to volumes, category issues and delays with projects.
 </li>
 <li>
 Build relationships with all client contacts and hold weekly meetings to discuss project status ensuring that service levels from SGK teams are being maintained.
 </li>
 <li>
 Maintain relationships with key suppliers in each category.
 </li>
 <li>
 Ensure that SGK is working efficiently with them to achieve the launch timescales.
 </li>
 <li>
 Assist new suppliers to grasp the client process by hosting supplier days at the studio and presenting at client conferences when requested.
 </li>
 <li>
 Keep abreast of trends in the retail market and how they may affect the client.
 </li>
 <li>
 Be commercially aware and responsive to client needs.
 </li>
 <li>
 Attend client and supplier studio tours as required.
 </li>
 <li>
 Assist the Account Manager with presentation of the artwork and repro process.
 </li>
 </ul>
 
 
 
 
 
 Requirements-
 
 
 <ul>
 <li>
 Strong organisational skills along with ability to multitask.
 </li>
 <li>
 Excellent communication skills both verbal and written in Turkish and English
 </li>
 <li>
 Good attention to detail.
 </li>
 <li>
 Flexible and hardworking.
 </li>
 <li>
 A team player, with an efficient and proactive approach.
 </li>
 <li>
 Smart appearance and professional attitude.
 </li>
 <li>
 Approachable and trustworthy.
 </li>
 <li>
 PC literate &ndash; Microsoft Office, Adobe Acrobat.
 </li>
 <li>
 Experience of industry web-based briefing and approval systems.
 </li>
 <li>
 Knowledge of packaging artwork coordination, print or repro/prepress.
 </li>
 <li>
 Knowledge of design, retail, brand and packaging
 </li>
 </ul>
 
 
 
 
 
 The businesses of SGS &amp; Co and SGK have united to form Propelis, a go-to-market ecosystem that enables marketers to move their brands forward with greater speed, clarity, and confidence. Our broad range of integrated solutions include brand creative, packaging, print solutions, branded environments, and content production. Services are delivered through our family of brands: SGX, Marks, Equator, Collide, and 5Flow. With a combined legacy spanning more than 150 years, Propelis commences operations with 10,000 employees in 30+ countries, nearly $1 billion in annual sales, and a diverse client base of over 2,000 leading companies.
 
 
</div>

Packaging Project Manager

HSJB BUSINESS CONSULTING

Qualifications and Experience:<ul><li>3+ years of management/supervisory experience in Client Services, specifically within the Forex, CFD, or Online Trading industry.</li><li>Deep understanding of Forex market products and trading platform technology (MT4/MT5).</li><li>Proven expertise with CRM/Ticketing systems and data analysis for reporting.</li><li>Exceptional leadership, communication, and conflict resolution skills.</li><li>Strong knowledge of relevant financial industry compliance rules.</li></ul>Key Responsibilities :<ul><li>Lead &amp; Develop: Directly manage, coach, and motivate the Client Support team to meet all performance KPIs (CSAT, response/resolution times).</li><li>Forex Expertise: Oversee support across all channels (Chat, Email, Phone) related to trading platforms (MT4/MT5), deposits/withdrawals, and account queries.</li><li>Escalation Management: Handle and resolve all complex client complaints and critical service escalations.</li><li>Compliance &amp; Risk: Ensure the team rigorously adheres to AML/KYC regulations and all internal operational procedures.</li><li>Process Improvement: Analyze support metrics and client feedback to drive continuous operational efficiency and superior customer retention.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED5,000.00 per month

Jr.Client Support manager-Forex

Marriott International

<div>Additional Information 
Job Number25168039 
Job CategorySales &amp; Marketing 
LocationDubai Area Office, Central Park Towers Level 12, Dubai, United Arab Emirates, United Arab Emirates, 213111 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div> 
Marriott International is the world&rsquo;s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? 
JOB SUMMARY 
This position is responsible for strategically executing comprehensive digital service solutions across a set of hotels, within the Digital Field Marketing team. The Hotel Account Manager will support the available digital activation programs in combination with additional digital service packages offered to hotels. 
The Hotel Account Manager serves as the primary point of contact with hotels. This individual strategizes, plans, directs and coordinates activities across multiple digital work streams to ensure strategies and tactics are implemented in order to meet hotel objectives. The Manager is responsible for ensuring the successful execution of activities and deliverables in a timely matter, within budget and delivers comprehensive reporting against defined metrics. This position reports directly to the Senior Manager. 
The Hotel Account Manager will execute, support and educate hotels with the approved Area campaign calendar (destination marketing, demand generation, loyalty, partnerships etc.) as set out by the area Director of Marketing, Digital and Loyalty in collaboration with the Senior Manager. 
CANDIDATE PROFILE 
Education and Experience<ul>
<li>3+ years&rsquo; experience in an online agency or client services position is required or equivalent experience</li>
<li>2+ years&rsquo; experience in leading project teams and implementing digital strategies or equivalent experience</li>
<li>BS/BA degree in marketing or related field or equivalent certification from higher education</li> 
<li>
</li></ul>CORE WORK ACTIVITIES 
Managing Work, Projects, and Policies 
Delivers against all aspects of the Digital Marketing program and associated services to assigned hotels. This includes: 
<ul>
<li>Ensures effective client communication</li>
<li>Schedules and leads all client calls throughout enrollment period.</li>
<li>Collects hotel specific information from clients regarding needs and expectations, answers questions about services, digital channels and Marriott initiatives.</li>
<li>Ensures appropriate documentation is delivered throughout program engagement.</li>
<li>Monitors the impact of the services versus goals, (including where they apply within each Hotel Marketing Plan), and proactively communicates with key stakeholders about need for changes in strategic direction.</li></ul> 
Manages program deliverables within expected timelines<ul>
<li>Tracks frequency and aligns consistent framework for hotel engagement.</li>
<li>Coordinates with Specialists in team to guarantee all deliverables are executed on time.</li>
<li>Reviews all hotel deliverables to ensure that they are on strategy and meet quality expectations.</li>
<li>Establishes digital key performance indicators (KPIs) and adjusts program strategy and tactics based on hotel needs.</li>
<li>Develops customized digital business plans and presents to hotel stakeholders.</li>
<li>Makes strategic recommendations for additional services/tactics to enhance services to meet property goals.</li>
<li>Engages in frequent, active engagement with Senior Manager and continent Digital team(s) to ensure alignment, pull-through, and two-way communication about the status, performance, opportunities, and issues related to digital products, programs and initiatives.</li>
<li>Identifies and deploys resources required to execute program tactics and coordinates with Specialists to resolve or escalate performance issues.</li></ul> 
Analyzes results and reports on progress<ul>
<li>Monitors Hotels results and business goals on a monthly basis, exercising critical and analytical thinking of results.</li>
<li>Builds monthly reports to illustrate the impact of digital marketing initiatives and program tactics across various online verticals.</li>
<li>Schedules and leads meetings with clients to communicate program results; provides insights and answers questions about hotel performance in the respective digital channels.</li>
<li>Proactively looks for opportunities and makes recommendations for additional services/tactics to enhance services.</li>
<li>Answers hotel/owner questions, as appropriate.</li></ul> 
Maintains client satisfaction and retention<ul>
<li>Meets goals as defined by client satisfaction survey and annual renewal targets.</li>
<li>Proactively identifies add-on service opportunities to promote additional hotel customization and program evolution.</li>
<li>Ensures consistency in service throughout the agreement and when hotels are due for renewal, solicits reenrollment.</li>
<li>Establish and maintain 3rd party relationships with key partnerships that drive value to hotels.</li></ul> 
Supporting Operations<ul>
<li>Works with Specialist&rsquo;s to guarantee service tactics are executed on-time and at a high-quality.</li>
<li>Provides feedback to continually improve work processes and systems that support program execution.</li>
<li>Solicit feedback from properties to ensure program tactics meet their needs and demands.</li>
<li>Assists Senior Manager in successfully onboarding and training new employees.</li>
<li>Actively participates and engages in internal and external special projects to broaden skill set.</li>
<li>Engages in frequent communication with Digital &amp; Marketing teams to align on project initiatives.</li>
<li>Establishes and maintains complete and up-to-date information on all properties&rsquo; status and performance.</li>
<li>Supports department-wide efforts to improve Digital Service culture and work environment.</li>
<li>Contributes to Digital newsletter/bulletin updates for area.</li>
<li>Attends training and conferences to increase subject matter expertise and deepen skills.</li>
<li>Actively seeks out opportunities to learn more about the digital industry.</li></ul> 
Additional Responsibilities<ul>
<li>Attends and participates in all relevant internal and external meetings.</li>
<li>Informs, updates, and provides information to managers and co-workers in a timely manner.</li>
<li>Presents ideas, expectations and information in a concise, organized manner.</li>
<li>Uses problem solving methodology for decision making and follow up.</li>
<li>Maintains positive working relations with internal customers and department managers.</li>
<li>Manages time effectively and conducts activities in an organized manner.</li>
<li>Performs other reasonable duties as assigned by manager.</li></ul> 
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International is the world&rsquo;s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Hotel Account Manager, Digital Field Marketing

Easter Seals

<div>Salary will be between $16.49 to $22.00 per hour (based on experience)
Full-Time position working 40 hours per week
Are you passionate about empowering older adults to live with dignity, independence, and purpose? Join our dedicated team as a Case Manager, where you&rsquo;ll play a vital role in delivering life-enhancing services under the Older Americans Act (OAA).
As a Case Manager, you&rsquo;ll coordinate and monitor individualized care plans that support older adults in maintaining their independence and quality of life. You&rsquo;ll work closely with clients, caregivers, families, and community partners to ensure services such as caregiving, homemaker, and chore assistance are delivered effectively and compassionately.
Responsibilities<ul><li>
Maintain accurate client records and service authorizations in compliance with OAA and agency standards</li><li>
Conduct client intakes and assessments to determine eligibility and service needs</li><li>
Develop and manage person-centered care plans in collaboration with clients and stakeholders</li><li>
Facilitate annual support plan meetings and regular case reviews</li><li>
Monitor service delivery and client outcomes to ensure quality and satisfaction</li><li>
Participate in interdisciplinary team meetings, outreach events, and community presentations</li><li>
Support quality assurance efforts and prepare for audits and regulatory reviews</li><li>
Advocate for clients and promote awareness of OAA services in the community</li></ul>
Qualifications<ul><li>
Bachelor&rsquo;s degree in Social Work, Psychology, Human Services, Nursing, or related field (or equivalent experience)</li><li>
1&ndash;3 years of relevant experience in case management or elder services</li><li>
Strong knowledge of community-based resources for older adults and caregivers</li><li>
Excellent communication, problem-solving, and organizational skills</li><li>
Proficiency in Microsoft Office, Adobe Acrobat, and internet tools</li><li>
Must meet driver qualifications (minimum age 21, valid license, clean driving record)</li></ul>
Why Join Us?<ul><li>
Make a meaningful impact in the lives of older adults</li><li>
Be part of a collaborative, mission-driven team</li><li>
Opportunities for professional development and training</li><li>
Represent a respected organization in the aging services network</li></ul>
What We Offer:<ul><li>
Live and on-demand professional development</li><li>
Medical, dental, and vision coverage</li><li>
Paid holidays, vacation, sick, and personal time</li><li>
Employee Assistance Program</li><li>
Supplemental insurance options</li><li>
403B retirement savings plan</li><li>
Easterseals Cares Wellness program</li><li>
Genuine work-life balance</li><li>
The chance to make a lasting impact in your community</li></ul>
Easterseals Florida has been rated a Great Place to Work (2020 &ndash; 2025) by our employees! We provide services daily that are leading the way to 100% equity, inclusion and access for people living with disabilities, families and communities. Working at Easterseals is more than just a job - it's an opportunity to be part of something bigger! If you want to translate your talent, your passion, and your commitment to help people with disabilities, families and the community, you might be exactly what we are looking for.
Easterseals Florida is a Drug Free Workplace (DFWP) (including medical marijuana).
Easterseals Florida is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
Easterseals Florida is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact our HR department at (407) 629-7881, hr@fl.easterseals.com, 2010 Crosby Way, Winter Park, FL 32792.</div>

Case Manager - Elder Affairs

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