client services representative

VerifiedFirst

<div><p><b>Position: </b>Client Services Representative</p><p><b>
Status: </b>Full-Time</p><p><b>
FLSA Code:</b> Non-Exempt</p><p><b><br>
About Us:</b></p><p>
Verified First is a booming tech company on a mission to deliver cutting-edge technology transforming how organizations protect their people. As a constant recipient of the &quot;Best Places to Work&quot; award, you can be sure we'll invest in you as both a professional and a person. We're looking for people like you - ambitious, hard-working, and fun - to join our team!</p><p><b><br>
Summary:</b></p><p><i>
The</i><b><i> Client Services Representative</i></b><i> will assist our clients with questions, concerns, and educate them on Verified First&rsquo;s products and services. The successful person in this role will encourage a direct and positive relationship between Verified First and our clients.</i></p><p><b><br>
How our Client Services Representative spends their time:</b></p><ul><li>
Provide world-class service for client inquiries via email, phone, or chat in a professional and empathetic manner;</li><li>
Meet the goals of the Client Service team around response times and resolution times for client cases;</li><li>
Educate clients on searches, forms needed for searches, and the adverse action process;</li></ul><ul><li>
Assist clients with creating new user accounts, processing orders, and training clients on how to use the background screening application;</li><li>
Train new clients on the billing process;</li><li>
Assist other departments in obtaining information and forms needed from clients to perform searches;</li><li>
Perform other duties as assigned.</li></ul><p><b><br>
What you bring:</b></p><ul><li>
A positive, solution-focused attitude;</li><li>
An interest in learning more about application support and service delivery;</li><li>
An interest in continuous improvement;</li><li>
Ability to maintain regular and punctual attendance;</li><li>
You work well independently but understand the importance of teamwork;</li><li>
Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience.</li></ul><p><b><br>
Preferred Qualifications:</b></p><ul><li>
High School Diploma or equivalent required;</li><li>
1 - 2 years of experience in a Client Services Department in a call center environment;</li><li>
Working knowledge of G-Suite and Microsoft Office products;</li><li>
Experience in Salesforce is preferred;</li><li>
Background screening experience is preferred;</li><li>
Proven ability to build, nurture, and retain client relationships;</li><li>
Able to sit at a desk and work on a computer for prolonged periods of time;</li><li>
Navigate between multiple windows/browsers with ease, perform extensive internet research, and type 45 WPM.</li></ul><p><b><br>
What we bring:</b></p><ul><li><b>
Work-life balance</b>: Enjoy your free time with no nights or weekends, paid holidays, and paid time off starting on your first day;</li><li><b>
Health: </b>Save money on insurance with 100% employer-paid insurance premiums;</li><li><b>
Growth: </b>Continue to learn with continuous education, career pathing, and ongoing training. You won&rsquo;t stall here, growth is part of our success;</li><li><b>
Outstanding Culture:</b> In our remote work environment, we prioritize team-building through engaging meetings and events, including town halls, Office Olympics, and culture conversations. These activities are vital for strengthening our connections and embodying our company values.</li></ul><p><b><br>
What are the next steps?</b></p><p>
Our Talent Acquisition Specialist will be reviewing resumes. If you are among one of the qualified candidates you will receive an email or a phone call to schedule an interview.</p><p><b><br>
Verified First is proud to be an equal-opportunity employer. We expect all team members to have an understanding of, and commitment to diversity, equity, and inclusion</b>.</p><p><b>
The pay for this remote position varies based on experience, job responsibilities, and geographical location to comply with state-specific pay regulations.</b></p><br>
<p>
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Client Services Representative

State Bank of India

<p></p><div><h4 class="jobSectionHeader"><b>JOB SUMMARY:</b></h4><p>
Responsible for delivering exceptional customer service to our banking customers. The Client Services Representative must go beyond handling customer transactions in a timely and professional manner, to engage customers and optimize ways to maximize their banking experience. Cross-sells bank products and processes customer transactions including but not limited to deposits, withdrawals, check cashing, remittances, and opening of new accounts. Complies with Federal and state laws and follows Bank policies and procedures.</p>
<h4 class="jobSectionHeader"><b>
ESSENTIAL FUNCTIONS:</b></h4><ul><li>
Processes transactions timely and accurately including deposits, withdrawals, cash advances, stop payments, blocks, wire transfers, remittances and any other transactions needed by customers.</li><li>
Develops strong knowledge of bank products and services; recommends bank services that align with customer needs and cross sells effectively.</li><li>
Follows bank policies and procedures, operates cash drawer in accordance with bank cash limits, balances cash drawer independently and complies with the Bank&rsquo;s over/short policy.</li><li>
Opens and closes customer accounts, including but not limited to checking, savings, and certificates of deposits.</li><li>
Achieves highlevel professional standards with work processes and outcomes. Processes transactions within authorized limits, which includes checkcashing limits and obtains managerial approval on all required transactions; completes servicing transactions accurately and efficiently, which may include maintaining a cash drawer, cash handling and balancing. Monitors and checks work for precision, clarity, and completeness; produces quality results.</li><li>
Contributes to the fulfillment of department and bank objectives and goals. Including but not limited to making phone calls to cross sell bank products, attending sales blitz events, and participating in sales programs to generate new customers.</li><li>
Orders, receives, verifies and distributes cash.</li><li>
Admits customers to safe deposit boxes.</li><li>
Leverages tools and resources to ensure accurate and consistent information of bank products and services and connects those to customer needs.</li><li>
Researches customer inquiries and ensures satisfactory resolution. Resolves technical and tactical issues related to account opening process, teller and customer service transactions.</li><li>
Where appropriate, actively takes advantage of all sales opportunities, crossselling bank products and services to new and existing customers, ensuring recommended products meet needs of customer. Makes referrals to other business units for nonbanking products.</li><li>
Maintains proper security controls regarding currency and negotiable instruments. Reviews reports in order to adequately identify and report all cash transactions and monetary purchases as required by the bank&rsquo;s BSA/AML reporting and recordkeeping procedures.</li><li>
Supports Bank compliance efforts by completing compliance and other technical training workshops as assigned. Ensures compliance with all Bank policies and procedures, as well as applicable state and federal banking regulations including but not limited to: BSA and OFAC requirements, Regulation E, Regulation GG, and ACH Rules.</li><li>
Performs duties to ensure proper identification and information gathering of all parties subject to SBIC&rsquo;s Customer Information Program (CIP) and Customer Due Diligence Programs.</li><li>
Reviews reports to detect Suspicious Activity and files required reports to the BSA Officer or designee as found.</li><li>
Adheres to Bank policies and procedures and complies with all United States Federal and State Regulations including the Bank Secrecy Act, AntiMoney Laundering Act, Elder Abuse Law, USA PATRIOT Act, and OFAC laws and their implementing regulations. Complies with Wage and Hour regulations, including but not limited to taking meal and rest periods timely, recording time accurately, and reviewing/approving timecard.</li><li>
Detects Suspicious Activity and files required reports to the BSA Officer or designee as found.</li><li>
Other duties assigned by the supervisor or branch manager that are appropriate to the position.</li><li>
Regular and punctual attendance is required.</li></ul><h4 class="jobSectionHeader"><b>
REQUIREMENTS:</b></h4><ul><li>
High School diploma or equivalent</li><li>
Minimum 1 year related and/or training in banking or highvolume cash handling.</li></ul><h4 class="jobSectionHeader"><b>
SKILLS AND KNOWLEDGE:</b></h4><ul><li>
Excellent client service and communication skills with the ability to interact with a variety of bank clients.</li><li>
Knowledge of Federal Banking regulations pertaining to customer accounts.</li><li>
Experience with FIS core banking application or other banking software.</li><li>
Must be well organized and selfdriven to meet deadlines.</li><li>
Demonstrated ability to follow policies and procedures with written instructions as well as verbal instructions or directions from the manager.</li><li>
Ability to work branch hours, including weekends and some evenings.</li></ul><h4 class="jobSectionHeader"><b>
QUALIFICATIONS:</b></h4><p>
To perform this job successfully, an individual must be able to meet minimum qualifications. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p>
<h4 class="jobSectionHeader"><b>
About State Bank of India (California)</b></h4>
State Bank of India (California) is a full-service financial institution, offering an extensive portfolio of lending solutions as well as comprehensive consumer, business, and international services. The Bank was established in 1982 as a California State Chartered Bank under the Department of Financial Institutions in Los Angeles, California. At present, we have a total of seven branches throughout California with our headquarters located in Downtown Los Angeles. Through its branch and online network, SBIC has a strong presence and specialization in specific business sectors and expanded strategic markets. SBIC is dedicated to servicing our customers and community throughout California and now through our online account opening platform, across United States.</div><p></p>

Client Services Representative (20 hours)

Columbia Bank

<div><p><b>About the Role:
</b><br>
<br>
Work closely with relationship managers and business partners to keep them apprised and provide primary client relationship, direction and customer service support for corporate and commercial deposit clients. Provide high level of client service for all products and services, to include fielding client requests, via phone, email and other communication channels; subject matter expert for Deposit and Treasury Management products. Act as liaison with internal departments and vendors in helping Treasury Management customers and provide assistance on products and services. Coach and mentor team members. Provide role of team lead and back up for management.
</p><p></p><ul><li>Responsible for acting as Commercial Banking's primary customer contact for the servicing of all clients.
</li><li>Responsible for responding to a variety of complex banking questions and providing guidance with account implementation, funds transfer/stop payment requests and transaction posting problems and error resolution.
</li><li>Responsible for communication with Relationship Managers, provide updates of client matters, make recommendations and ensure that issues needing immediate attention are resolved in a timely manner.
</li><li>Answer incoming calls from Treasury Management customers and internal staff delivering exceptional service that exceeds the caller&rsquo;s expectations. Handle calls with professionalism, demonstrating a sense of ownership, with a goal of one call resolution achieving established service standards.
</li><li>Communicate issues directly to vendors for additional support and problem resolution when necessary. Respond to a wide range of deposit and Treasury Management client questions and resolve issues timely and effectively.
</li><li>Coach and train specialists and act as team lead to achieve a high level of customer standards and retention.
</li><li>Effectively handle escalated customer issues to resolution.
</li><li>Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities &ndash; knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
</li><li>Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
</li><li>Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
</li><li>May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
</li><li>Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.
</li><li>Takes personal initiative and is a positive example for others to emulate.
</li><li>Embraces our vision to become &quot;Business Bank of Choice.&quot;
</li>May perform other duties as assigned.<br>
<li>
</li></ul><p></p><p><br>
<b>About You:
</b></p><ul><li>H.S. Diploma/GED (preferred)
</li><li>Bachelor's Degree in Business, Finance or related field (preferred)
</li><li>4-7 years &mdash; banking experience, treasury management product experience, new accounts, lending loan processing or documentation and customer service. (Required)
</li><li>Advanced knowledge of bank payment systems, account operations, banking services and exposure to complex business entities.
</li><li>Extensive knowledge of Commercial banking products and services, operations and procedures and applicable laws and regulations.
</li><li>Possess excellent written and verbal communication skills. Ability to effectively communicate with professionals at all levels of business.
</li><li>Knowledge of general business acumen and practices related to analysis, accounting and financial procedures including market and interest rate impact.
</li><li>Demonstrate strong customer service, interpersonal and organization skills with ability to multi-task, handle complex issues and use good judgement in decision making.
</li>Advanced technical skills including Windows Office Suite, spreadsheets and industry specific software.<br>
<li>
</li></ul><p><br>
Travel Requirements
</p>Occasional<br>
<ul><li>
</li></ul><p></p><p><br>
The pay range for this role is $26.38- $35.00.
</p><p></p><p>The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.
</p><p></p><p><b>Primary Location: </b>Ability to work fully onsite at posted location(s).
</p><p></p>17901 Von Karman Avenue Suite 1200 Irvine CA 92614
<p></p><p><b>Our Benefits:
</b></p><p></p><p>We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.<br>
</p><p></p><p>We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.
</p><p></p><p><b>Our Commitment to Diversity:
</b></p><p></p><p>Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: careers@columbiabank.com .
</p><p></p><p><b>To Staffing and Recruiting Agencies:
</b></p><p></p><p>Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.</p></div>

Commercial Client Services Representative

North Shore Medical Center

<div>Site: North Shore Medical Center, Inc.<p></p><p><br>
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p><br>
<p></p>
Monday, Wednesday, Thursday, Friday
<br>
9:30AM - 6:00PM<br>
rotating every-fourth-weekend and holiday.<br>
<br>
<ul><li>Follows proper telephone etiquette for answering incoming and outgoing telephone calls.</li><li>Answers all telephone calls in a timely manner. Identifies self by name and department when answering incoming telephone calls. Does not transfer telephone calls to another person or department without informing recipient of who is calling and the reason for the transfer. Informs the caller that they will be transferring the call to the appropriate person gives the caller the phone number and their name in case the call is disconnected.</li><li>Successfully answers all inquiries while promptly and accurately assisting patient's, clinicians and colleges obtaining the proper resolution to the inquiry.
</li><li>Carefully documents all Client Calls in the Beaker making sure to have accurate documentation
</li><li>Is careful to assign to the appropriate department pertaining to the call.</li><li>Monitors the follow-up list per Laboratory protocol.</li><li>Provide clerical and support services, including answering phones and communicating critical, STAT, or lab results to the appropriate department or licensed care provider. Ensure all calls are properly documented in accordance with established protocols.</li><li>Faxes or calls as requested.
</li><li>Print nursing home labels.</li><li>Print nursing home requisitions.</li><li>Enter safety events into our RL system.</li><li>Cover specimen processing as needed.</li><li>Cover home care outreach as needed.</li><li>Utilize Faxcom to index and file electronically received lab orders.</li><li>Scan and transcribe paper orders into Epic.</li></ul><p></p><p><b><br>
Job Summary</b></p>
Summary<br>
Performs a variety of clerical and technical duties under general supervision. Reports to a Laboratory Supervisor. Responsibilities include receipt, accessioning, centrifugation and decanting of patient specimens, and communicating with clinicians at the Front Window and over the phone.<br>
<br>
Does this position require Patient Care?<br>
No<br>
<br>
Essential Functions<br>
<ul><li>Assist with labeling, preservation and fixation of specimens.
</li></ul><br>
<ul><li>Work closely with technologists to ensure specimens are processed timely and accurately.
</li></ul><br>
<ul><li>Monitor reagent and supply inventory.
</li></ul><br>
<ul><li>Organize patient specimen and assay worksheets/printouts for testing and technologist review.
</li></ul><br>
<ul><li>Use LIMS to upload documents and input critical data or comments.
</li></ul><br>
<ul><li>Clean and maintain lab equipment.</li></ul><p></p><div><div><div><div><div><div><div><p><b><br>
Qualifications</b></p></div></div></div></div></div></div></div><div>
Education<br>
High School Diploma or Equivalent required<br>
<br>
Can this role accept experience in lieu of a degree?<br>
No<br>
<br>
Licenses and Credentials<br>
<br>
Experience<br>
Previous laboratory, healthcare and/or customer service experience 1-2 years required<br>
<br>
Knowledge, Skills and Abilities<br>
<ul><li>Good interpersonal and communication skills so as to be able to interact effectively with individuals in the lab and the hospital.</li><li>Ability to multitask and work accurately under stress of time constraints and heavy workload demands.</li><li>Demonstrates excellent dependability, reliability, accuracy, prioritization ability, problem solving skills, customer service and teamwork.</li></ul></div><p></p><div><div><div><div><div><div><div><p><b><br>
Additional Job Details (if applicable)</b></p></div></div></div></div></div></div></div><p><b>
Physical Requirements</b></p><p>
Standing Frequently (34-66%)</p><p>
Walking Frequently (34-66%)</p><p>
Sitting Occasionally (3-33%)</p><p>
Lifting Frequently (34-66%) 35lbs+ (w/assisted device)</p><p>
Carrying Frequently (34-66%) 20lbs - 35lbs</p><p>
Pushing Occasionally (3-33%)</p><p>
Pulling Occasionally (3-33%)</p><p>
Climbing Rarely (Less than 2%)</p><p>
Balancing Frequently (34-66%)</p><p>
Stooping Occasionally (3-33%)</p><p>
Kneeling Occasionally (3-33%)</p><p>
Crouching Occasionally (3-33%)</p><p>
Crawling Rarely (Less than 2%)</p><p>
Reaching Frequently (34-66%)</p><p>
Gross Manipulation (Handling) Frequently (34-66%)</p><p>
Fine Manipulation (Fingering) Frequently (34-66%)</p><p>
Feeling Constantly (67-100%)</p><p>
Foot Use Rarely (Less than 2%)</p><p>
Vision - Far Constantly (67-100%)</p><p>
Vision - Near Constantly (67-100%)</p><p>
Talking Constantly (67-100%)</p><p>
Hearing Constantly (67-100%)</p><p></p><div><div><div><div><div><div><div><p><b><br>
Remote Type</b></p></div></div></div></div></div></div></div>
Onsite<p></p><div><div><div><div><div><div><div><p><b><br>
Work Location</b></p></div></div></div></div></div></div></div>
81 Highland Avenue<p></p><div><div><div><div><div><div><div><p><b><br>
Scheduled Weekly Hours</b></p></div></div></div></div></div></div></div>
30<p></p><div><div><div><div><div><div><div><p><b><br>
Employee Type</b></p></div></div></div></div></div></div></div>
Regular<p></p><div><div><div><div><div><div><div><p><b><br>
Work Shift</b></p></div></div></div></div></div></div></div>
Day (United States of America)<p></p><p><b><br>
Pay Range</b></p>
$17.71 - $25.28/Hourly<p></p><p><b><br>
Grade</b></p>
3<br>
<p></p>
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.<p></p><div><div><div><div><div><div><div><p><b><br>
EEO Statement:</b></p></div></div></div></div></div></div></div>
3200 North Shore Medical Center, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran&rsquo;s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.<p></p><h2 class="jobSectionHeader"><b><br>
Mass General Brigham Competency Framework</b></h2><div><div><p>
At Mass General Brigham, our competency framework defines what effective leadership &ldquo;looks like&rdquo; by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p></div></div></div>

Client Services Representative/MLA2

Zoll Medical Corporation

<div>Acute Care Technology<p>
At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.<br>
<br>
The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.<br>
<br>
At ZOLL, you won&rsquo;t just have a job. You'll have a career&mdash;and a purpose.<br>
<br>
Join our team. It&rsquo;s a great time to be a part of ZOLL!</p><p></p><p>
We are in search of an Entry Level Customer Service Representative<br>
<br>
<b>Job Summary</b><br>
<br>
Implement client AED programs including. Provide support to the Client Services Department. Duties will include general clerical and project-based work, as well as projecting a professional company image through in-person and phone interaction. The ideal candidate for this position must demonstrate excellent communication skills, organizational skills, be able to manage their time wisely, work well under pressure, pay attention to detail in a fast moving and ever-changing environment and be willing to complete all tasks as assigned.<br>
<br>
<b>Essential Functions</b></p><ul><li>
AED Management Program launch conferences and webinar presentations</li><li>
Maintain oversight of National Accounts as assigned</li><li>
Extensive phone, email and chat contact with clients</li><li>
Implement new orders to ensure registration is complete</li><li>
Conduct governmental notification of clients who have implemented AED programs</li><li>
Review and understand federal and statutory law as it pertains to AED programs</li><li>
Resolve outstanding service issues such as bounced emails, failed maintenance checks, out of compliance sites &amp; AEDs, sites with no registered responders, and/or duplicate registered serial numbers</li><li>
Create and modify documents using Microsoft Office and Excel</li><li>
Create and maintain compliance documentation</li><li>
Support staff in assigned project-based work</li><li>
Assist in scheduling training classes</li><li>
Obtain rosters from training classes, print and ship certification cards in a timely manner</li></ul><p><b><br>
Required/Preferred Education and Experience</b></p><ul><li>
High School Diploma or equivalent. required</li></ul><p><b><br>
Knowledge, Skills and Abilities</b></p><ul><li>
Be proficient in Microsoft Word, Excel &amp; Outlook</li><li>
Be able to perform internet related research</li><li>
Perform general clerical duties to include, but not limited to: photocopying, faxing, mailing and filing</li><li>
Possess excellent communication skills, both written and oral</li><li>
Work well under pressure</li><li>
Possess the ability to multi-task</li><li>
Possess experience in customer service</li><li>
Perform cohesively as a team member</li><li>
Possess the ability to apply effective listening skills</li><li>
Be dependable, honest and ethical</li><li>
Creates a culture of mutual respect and a value for effective communication skills and strategies</li><li>
Ability to maintain own workflow and meet deadlines</li><li>
Ability to respond to frequent demands of multiple customers (internal and external)</li><li>
Heightened sense of personal responsibility. Punctuality, attendance &amp; commitment</li><li>
Improves results by generating, encouraging and supporting new ideas</li></ul><p><br>
ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.</p><p></p><p>
ZOLL Medical Corporation appreciates and values diversity. We are an Equal Opportunity Employer M/F/D/V.</p><p></p><p>
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990</p><p></p><p>
#LI-RF1</p><p></p><p>
The hourly pay rate for this position is:</p>
$20.00 to $24.04<p></p><p>
Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.
</p><p></p><p>Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee&rsquo;s primary work location.</p><p></p><p><b>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.</b></p><p></p><p><b>
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.</b></p></div>

Client Services Representative (Entry Level)

1st Source Bank

<div><div><b>POSITION SUMMARY</b><br>
Provides individualized client service while handling daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies and procedures.<br>
<br>
<b>ESSENTIAL REQUIREMENTS</b></div>
<ul><li><div>Processes financial transactions for clients accurately and efficiently.</div>
</li><li><div>Identifies client needs uncovered during business interactions and/or conversations, promotes products and services and refers clients to the appropriate bank colleague if needed.</div>
</li><li>Builds client loyalty; establishes client relationships, including addressing each client by name.</li>
<li>Consistently delivers exceptional customer service to each and every client.</li>
<li>Follows established Bank policies, procedures and guidelines.</li>
<li>Participates in retail sales programs to help meet personal and banking center goals.</li>
<li>Actively participates in team meetings and participates in community projects and appropriate educational programs related to the position.</li>
<li>Balances cash drawer and assists banking center team in operational duties (ie., balancing the ATM, vault and end of day work).</li>
<li>Regular and predictable attendance is an essential requirement of the position.</li>
<li>Responsible for the completion of all compliance training related to the position.</li>
<li>Must understand all applicable laws and regulations that apply to the position and complies with the requirements.</li>
</ul>
<p><b>NON-ESSENTIAL FUNCTIONS</b><br>
Performs all other duties as assigned.</p>
<div><b>
EXPERIENCE/SKILLS</b><br>
</div>
<ul><li>One (1) or more years of customer or retail service experience preferred.</li>
<li>Cash handling experience preferred.</li>
<li>Ability to respond and assist clients with inquiries and/or problem resolution.</li>
<li>Customer service and sales oriented.</li>
<li>Careful attention to detail and time management.</li>
<li>Good listening and verbal and communication skills.</li>
<li>Good PC skills - ability to work in Windows based system essential.</li>
<li>Ability to cross-sell bank products and services.</li>
<li>Ability to work evenings and weekends based on banking center needs.</li>
<li>Ability to communicate in another language is a plus.</li>
<li>Good organizational skills.</li>
<li>Ability to work in a team atmosphere.</li>
<li>Ability to stand for prolonged periods of time.</li>
<li>Ability to protect the confidentiality/privacy of others as appropriate, as well as of company documents and records.</li>
<li>Ability to handle multiple tasks in a fast-paced environment.</li>
</ul>
<p><b>EDUCATION</b><br>
High School Diploma/GED required.<br>
<br>
<b>TRAVEL REQUIREMENTS</b><br>
Ability to travel to all banking centers; as well as other locations for meetings, projects, training and seminars (as needed).<br>
<br>
<b>PHYSICAL DEMANDS</b><br>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.<br>
<br>
While performing the duties of this job, the employee is required to sit, stand and walk; use hands and fingers to operate keyboard and other office equipment; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop or kneel. The employee may occasionally lift and/or move up to 10 pounds.<br>
<br>
<b>EQUIPMENT</b><br>
MS Office PC, fax, phone and standard office equipment.</p></div>

Teller (Client Services Representative), Gumwood Banking Center, Granger, IN

Peoples Security Bank & Trust

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 <em>
  <strong>
   This is a hybrid position with one day per week in the office. Training will be conducted on-site during the initial 90-day probationary period. Candidates must reside within a commutable distance of Emrick, PA.
   <br/>
   <br/>
  </strong>
 </em>
 <strong>
  General Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Offer customer service support. Whether by phone, email, live chat or other customer interaction, Client Service Center representatives are front-line employees who help resolve customers? questions and concerns, they are responsible for helping customers find what they?re looking for and addressing complaints with a particular emphasis on delivering an excellent customer experience.
  </li>
  <li>
   Build sustainable relationships and trust with customers and team members through open and interactive communication. Identify and assess customers? needs. Generate sales leads to achieve satisfaction and an excellent customer experience.
  </li>
  <li>
   Assists with various tasks and services in the daily operations functions to obtain a high degree of accuracy in daily processes. Assumes responsibilities for various projects and other related duties as assigned or directed. Assists in developing effective and efficient processes to maximize resources.
  </li>
  <li>
   Participates in ongoing training and education of all rules, regulations and guidance pertaining to the bank?s Client Services Center requirements. Participate in continuing education opportunities such as webinars, seminars, etc., to increase customer service and bank knowledge.
  </li>
  <li>
   Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements. Assists in the development of written policies and procedures to ensure consistency in processes, assists with maintenance and compliance of DR/Cope procedures. Responsible for complying with the Client Services Center and any other related bank Remote and Hybrid Schedules and policies if a remote work environment is an option.
  </li>
  <li>
   Responsible for responding to inquiries or requests for information; reporting pertinent information to the immediate supervisor; coordinating work within the department, as well as with other departments; providing periodic reports; ensuring the department?s compliance with operating policies, regulations and procedures and outside regulatory requirements; communicating with appropriate management and staff. Assists in coordinating and implementing procedure changes/updates to meet Operations and Retail needs.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Support And Service
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provides telephone, chat and email support for customers and branch staff as needed. Achieve satisfaction, build sustainable relationships and trust with customers and team members through open and interactive communication. Provide direct service to the customer as appropriate.
  </li>
  <li>
   Utilizes full range of Bank products and services to effectively maximize the Bank?s relationship with customers; maintains current knowledge of new products, identify product needs of customers to build relationships.
  </li>
  <li>
   Strives to achieve excellent customer service, team work and participates in creating a positive and supportive work environment and company culture.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Essential Duties
  <br/>
  <br/>
 </strong>
 Performs various duties to support the Deposit Operations Department functions as follows:
 <br/>
 <br/>
 <ul>
  <li>
   Support and Service
  </li>
  <li>
   Manage large amounts of inbound and outbound calls, email and live chats in a timely manner. Identify customer?s needs, clarify information, research every issue and provide solutions and appropriate follow-up.
  </li>
  <li>
   Direct telephone calls to the proper individuals or department in the Bank where the need can be satisfied and strive for a low transfer rate.
  </li>
  <li>
   Provide direct service to the customer as appropriate, i.e., utilizes computer to determine account balance or loan balance, describe and sells products and services of the Bank, etc.
  </li>
  <li>
   Utilize full range of Bank products and services to effectively maximize the Bank?s relationship with customers; inform caller of products; refer customers to appropriate sales staff; maintains current knowledge of new products, identify product needs of customer to build relationships.
  </li>
  <li>
   Ongoing education and training to improve knowledge and performance of bank products and customer service.
  </li>
  <li>
   Monitor and reviews:
  </li>
  <li>
   Maintain awareness of various Bank functions in order to provide assistance to customers in areas of Bank products and services, Online Services, Loans, Debit Card, and ATM support.
  </li>
  <li>
   Risk Mitigation:
  </li>
  <li>
   Responsible for completing all bank and department assigned and required policy reviews, compliance tests and other trainings.
  </li>
  <li>
   Stay educated in awareness of elder abuse, Identify theft and any other suspicious or fraud activity.
  </li>
  <li>
   Report suspected Elder abuse and/or suspicious activity to bank Security Officer.
  </li>
  <li>
   Understand and comply with the Incidence response procedures.
  </li>
  <li>
   Audit: Assists with audit/Exam document request preparation and inquiries.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Ancillary Duties
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Physical Requirements
  <br/>
  <br/>
 </strong>
 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential job functions of this position, the employee is regularly required to sit, stand, talk, hear, walk, use hands and fingers, handle or feel objects, and reach with hands and arms. At times required to stoop, kneel, bend, crouch and lift up to 25 pounds. This position requires regular use of a computer.
 <br/>
 <br/>
 Peoples Security Bank and Trust Company is an Equal Opportunity Employer
 <br/>
 <br/>
 #PM26
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Basic Qualifications:
  <br/>
  <br/>
 </strong>
 <strong>
  Education/Training:
 </strong>
 A High school diploma or equivalent required; specialized bank operations training/education preferred.
 <br/>
 <br/>
 <strong>
  Skill(s):
 </strong>
 Must demonstrate excellent customer service, interpersonal relations and communicative skills; good mathematical skills; time management skills; moderate problem solving and analytical skills; project management skills; moderate PC skills; moderate technical skills including Microsoft Office Excel, Word, One Note and PowerPoint.
 <br/>
 <br/>
 <strong>
  Experience:
 </strong>
 A minimum of one (1) year of related experience normally required.
 <br/>
 <br/>
 PI84370b316514-25448-39617928
</div>


Bilingual Client Services Center Representative

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