client services representative

Abbott

<div>Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.
Client Services Representative
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You&rsquo;ll also have access to:<ul><li>
Career development with an international company where you can grow the career you dream of.</li><li>
Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year</li><li>
An excellent retirement savings plan with high employer contribution</li><li>
Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor&rsquo;s degree.</li><li>
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.</li><li>
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.</li></ul>
The Opportunity
Our location in Richmond, VA currently has an entry-level opportunity for a Client Service Representative. This role is ideal for individuals looking to start or grow their career in customer service within a dynamic and supportive environment. The Client Services Team plays a critical role in shaping Abbott Rapid Diagnostics&rsquo; image with its customers, vendors, and business partners. Abbott RDX emphasizes the importance of this role by selecting Client Services Representatives who are committed to knowledgeable, responsive, helpful, and courteous interactions with every caller. A Client Services Representative handles inbound customer service and supply order calls, as well as responds to customer emails.
This is a full-time position in office only with a compensation of $18/hour
Shift: Monday - Friday 9:00 AM - 6:00 PM EST
What You&rsquo;ll Work On<ul><li>
Demonstrate drive to provide outstanding customer service with clear verbal and written communications</li><li>
Answer phones, research questions, and document all customer interactions</li><li>
Flexibility to operate in several systems or platforms and balance tasks throughout the workday</li><li>
Ability to multitask in handling customers on various reporting platforms</li><li>
Fostering a customer service culture that strives for 100% customer satisfaction</li><li>
Strong computer skills on various computer systems</li><li>
Positive and helpful attitude</li><li>
Punctuality and attendance</li><li>
Initiative and attention to detail</li><li>
Flexible work schedule (shifts run from 8 am EST through 8 pm EST)</li></ul>
Required Qualifications<ul><li>
A high school diploma or GED</li><li>
Strong verbal and written communication skills</li><li>
Problem-solving skills</li><li>
Self-disciplined and self-sufficient</li></ul>
Preferred Qualifications<ul><li>
+3 years of Customer Service experience</li><li>
A four-year degree from an accredited college or university is strongly preferred</li><li>
Call center experience strongly preferred</li><li>
Worked in a metrics-driven environment</li></ul>
Apply Now
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews. 
The base pay for this position is $17.00 &ndash; $34.00 per hour. In specific locations, the pay range may vary from the range posted.</div>

Client Services Representative

New York Blood Center

<div>Responsibilities:
<div>
This position is responsible for providing customer service to internal and external customers, by identifying the customer&rsquo;s needs and meeting those needs in relation to products and services.
</div><ul><li>Provide customer service by responding to all calls/requests for service, answering product and service questions, and following up on inquiries from customers.</li><li>
Resolve product or service problems by listening, verifying customer&rsquo;s complaint, and identifying a solution or referring to management as needed.</li><li>
Take orders from internal and external agencies via phone.</li><li>
Using various computerized systems to enter, process and track customer orders, complaints, and patient information.</li><li>
Prepare various reports.</li><li>
Maintain accurate documentation of orders and files.</li><li>
Release NYBC donor testing results to initiate product labeling process.
</li><li>Manage all test results for internal and external customers.</li><li>
Review and inputs information from donor forms.</li><li>
Ensure appropriate follow-up by contacting necessary staff and relaying that information to customers.</li><li>
Perform sample check -in, creates invoices for customers and resolves inaccuracies in billing.</li><li>
Perform confirmatory test result entries into BECS.
</li><li>Process and confirm donors for HLA / Granulocyte specialty product request.
</li><li>Import SAHH (Self Administer Health History) donor data into computer system.</li><li>
Investigate, report and resolve unlinked SAHH donations and laptop failures. Open Service Now Tickets relating to SAHH issues.
</li><li>Coordinate Product Hold Retrieval (PHR) with NYBC affiliates and customers.
</li><li>Box and ship NYBC sample boxes/labels to testing customers.
</li><li>Report ABORH discrepancies.</li><li>
Generate Transportation delivery/pick up request.</li></ul>
Qualifications:
<div>
High School Diploma or equivalent; One year of experience as a customer service representative in a call center environment is preferred.</div><div></div><div> 
Competitive Pay: $22.9753/hour 
All salaries are pursuant to Local 1199 Collective Bargaining Agreement.</div><div></div><div> 
Unless otherwise specified, all posted opportunities are located in the New York or Greater Tri-State office locations</div>
Overview:
<div>
Founded in 1964, New York Blood Center (NYBC) has served the tri-state area for more than 60 years, delivering 500,000 lifesaving blood products annually to 150+ hospitals, EMS and healthcare partners. NYBC is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe&rsquo;s Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases. NYBC serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit nybc.org. Connect with us on Facebook, X, Instagram, and LinkedIn.</div></div><div></div>

Magna Legal Services

About Us:Magna Legal Services provides end-to-end legal support services to law firms, corporations, and governmental agencies throughout the nation. As an end-to-end service provider, we can provide strategic advantages to our clients by offering legal support services at every stage of their legal proceedings.Job Description:Job Title: Records Client Services RepresentativePosition Summary:Magna Legal Services is seeking a Records Representative to join our Client Services team! We are looking for someone who can work well independently, has natural problem-solving skills, and outstanding interpersonal skills. Our ideal candidate is highly reliable and has a desire to both learn and grow in a legal services setting.Key Responsibilities<ul><li>Research and diagnose procedural issues and exceptions for our clients.</li><li>Client communication, responding to all emails and inquiries in a timely manner.</li><li>Communicate effectively to high profile clients, challenging clients, witnesses, and team members.</li><li>Navigate software, web portals, and digital filing systems.</li><li>Maintain a calendar system for follow-up with recurring and ongoing tasks.</li></ul>Qualifications<ul><li>Minimum 2-3 years of experience in a relevant filed, such as medical record retrieval, call center operations, customer service, collections, or a related area.</li><li>Ability to learn and understand the litigation process including documentary evidence</li><li>Strong work ethic and goal oriented.</li><li>Excellent written and oral communication abilities</li><li>Extraordinary attention to detail</li><li>Acute research abilities and deductive reasoning.</li><li>Must be able to work in a team and a fast paced environment.</li><li>Proficient in MS Office software and saving/manipulating PDFs (opening, editing,</li><li>combining) (Adobe, Nitro, internet, general windows tasks).</li></ul>Compensation: USD $16.00 - $20.00 per hour.An employee&rsquo;s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of the total compensation package for employees.Magna Legal Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Pay: $16.00 - $20.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Health savings account</li><li>Internet reimbursement</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li><li>Work from home</li></ul>Work Location: Remote

Records Client Services Representative

ServiceLink

<div>Overview:
<div>
Are you a professional with strong attention to detail? Are you someone who has previous call center or customer service experience, preferably in the banking, construction or real estate industry? Are you someone who has experience with working in a fast paced environment? Do processes exceptional customer service skills? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual such as you. Now is the time to join our team and become a part of something big.</div><div></div><div> 
Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.</div>
Responsibilities:
<div>
A DAY IN THE LIFE
</div><div>In this role, you will&hellip;</div><ul><li>
Respond to phone inquiries using Cisco Finesse</li><li>
Review email inquiries.</li><li>
Refer unresolved inquires to designated department or supervisor for review.</li><li>
Identify, research and resolve inquires</li><li>
Perform all other duties as assigned.</li></ul><div> 
</div>Qualifications:
<div>
WHO YOU ARE</div><div>
 You possess &hellip;</div><ul><li>
Two or more years of experience in a call center, preferably in banking, real estate or construction industry</li><li>
Strong verbal and written communications skills</li><li>
The ability to excel in a fast paced environment.</li><li>
High School diploma or equivalent preferred</li><li>
Real Estate, Construction or Banking background preferred. .
</li><li>Experience with Cisco Finesse .</li><li>
Exceptional customer service skills</li><li>
Ability to type at least 45 words per minute. .</li></ul></div><div></div>

United Way of Connecticut

<div>Description: Care4Kids Client Services Representative Location: Rocky Hill, CT (Hybrid after training) | Schedule: 8:00 a.m.&ndash;5:00 p.m. Monday through Friday (1-hour lunch break) and every third Thursday from 9:00 a.m.&ndash;6:00 p.m. | Pay: $20.00/hour 
Be the Connection That Helps Families Find Stability&mdash;Step into a Role Where One Call Can Change a Life. Requirements: 
Why You'll Love This RoleCompetitive Pay&mdash;$20/hour plus great benefits. Hybrid Schedule&mdash;After training, enjoy flexibility with 4 remote days and 1 in-office day.Mission-Driven Work&mdash;Help families connect to child care services and build stability. 
What You&rsquo;ll DoYou&rsquo;ll be the calm, knowledgeable guide who helps people find their footing.You will take incoming calls from CT families seeking assistance to pay their childcare expensesYou will help childcare providers with eligibility and invoice questions relating to the Care4Kids programYou will support employers in ensuring that their staff can benefit from Care4Kids childcare subsidies 
A Day In the Life Every day is different&mdash;but always meaningful.Support individuals and families by phone, assisting them in connecting to childcare services and navigating the application process. Serve people with customer service or contact center experience who enjoy helping families by phoneWork as an organized, detail-focused team member who can document cases and follow eligibility guidelinesManage a fast-paced environment, meet call and documentation goals, and provide caring, accurate supportBalance empathy with efficient problem-solving in a high-volume contact center setting.If you love variety and purpose, you&rsquo;ll thrive here. 
We&rsquo;ve Got You CoveredWe&rsquo;ve got your back&mdash;every step of the way.Paid, comprehensive training before you take your first live call.Ongoing coaching, supervision, and team collaboration.Clear workflows and protocols to help you succeed.A culture centered on accuracy and sustainable caregiving. 
Schedule &amp; Environment8:00 a.m.&ndash;5:00 p.m. Monday through Friday (1 hour lunch break) and 9:00 a.m.&ndash;6:00 p.m. every third Thursday of the monthFull-time position Hybrid schedule after training (4 days remote, 1 day in office)Training Schedule: Monday&ndash;Friday, 8:00 AM&ndash;4:30 PM 
Perks &amp; Benefits$20.00 per hour base pay.Spanish- or Portuguese-speaking candidates who are hired and successfully pass certification will receive an additional $0.75 per hour worked ($1.50 per hour for proficiency in both languages). An outright 5% 401(k) contribution.Paid Time Off in a calendar year&mdash;you begin accruing immediately!13 paid holidays per year.Generous health benefits, including 80% coverage of your medical plan premium and deductible.Tuition reimbursement (after 1 year).Employment at UWC counts toward Public Service Student Loan Forgiveness.Supportive, inclusive, mission-driven workplace RequirementsWho This Role Is Great ForPeople with strong customer service or contact center experience who enjoy helping families by phoneDetail-oriented team players who can handle high call volumes, document cases, and follow eligibility guidelinesCustomer service professionals who enjoy helping others problem-solve(Bilingual preferred) 
Minimum QualificationsHigh School Diploma or GED plus relevant experience 
APPLICATION DEADLINE: April 17, 2026. 
United Way of Connecticut, Inc. endeavors to make www.ctunitedway.org accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact (860) 571-7500. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.United Way fights for the health, education, and financial stability of every person in every community. We unequivocally denounce racism and ethnic discrimination in all forms, and we remain committed to building a future of greater opportunity and true equity for all people living in our communities. We act by tackling the structural barriers to equity from past and present systemic racism that have impeded the health, safety, and well-being of traditionally marginalized people.</div>

Care4Kids Client Services Representative

Bank of America

<div>Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. 
 
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates&rsquo; physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. 
 
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. 
 
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! 
Job Description: 
This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. Key responsibilities include working in an environment that requires accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery to answer client questions, resolving problems, performing account maintenance, and looking for opportunities to deepen relationships through digital solutions.
Responsibilities:<ul><li>
Identifies client needs and recommends solutions when fraud has been identified</li><li>
Records data captured during client interactions accurately</li><li>
Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis</li><li>
Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy</li><li>
Complies with industry regulations, bank procedures, integrity levels of the department's system and financial controls</li></ul>
Required Qualifications:<ul><li>
1+ years of customer/client service experience, including experience handling difficult client situations</li><li>
Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients&rsquo; financial lives</li><li>
Fully understands how life events can impact a client&rsquo;s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions</li><li>
Shows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule</li><li>
Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays</li><li>
Communicates effectively and confidently with all clients to make their financial lives better</li><li>
Ability to engage with clients &ndash; begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport and handle objections</li><li>
Comfortable receiving ongoing performance feedback and coaching</li><li>
Ability to learn and adapt to new information and technology platforms</li><li>
Minimum of an intermediate level of proficiency with computers and current technology</li></ul>
Desired Qualifications:<ul><li>
1+ years of experience in the banking/financial industry</li><li>
2+ years of experience working in a client service capacity
</li></ul>Skills:<ul><li>
Conflict Management</li><li>
Customer and Client Focus</li><li>
Decision Making</li><li>
Fraud Management</li><li>
Oral Communications</li><li>
Active Listening</li><li>
Attention to Detail</li><li>
Data Collection and Entry</li><li>
Issue Management</li><li>
Problem Solving</li><li>
Adaptability</li><li>
Collaboration</li><li>
Critical Thinking</li><li>
Influence</li></ul>
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
For internal employees; participation in a work from home posture does not make you ineligible to post, however, may require to meet the workplace excellence policy.
Shift:
2nd shift (United States of America)
Hours Per Week:
40</div>

Fraud Client Services Representative - 2nd Shift

<div>Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. 
 
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates&rsquo; physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. 
 
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. 
 
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! 
Job Description: 
This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. Key responsibilities include working in an environment that requires accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery to answer client questions, resolving problems, performing account maintenance, and looking for opportunities to deepen relationships through digital solutions.
Responsibilities:<ul><li>
Identifies client needs and recommends solutions when fraud has been identified</li><li>
Records data captured during client interactions accurately</li><li>
Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis</li><li>
Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy</li><li>
Complies with industry regulations, bank procedures, integrity levels of the department's system and financial controls</li></ul>
Required Qualifications:<ul><li>
Proficient in English and Spanish; Passing Rating on Language Assessment.</li><li>
1+ years of customer/client service experience, including experience handling difficult client situations</li><li>
Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients&rsquo; financial lives</li><li>
Fully understands how life events can impact a client&rsquo;s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions</li><li>
Shows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule</li><li>
Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays</li><li>
Communicates effectively and confidently with all clients to make their financial lives better</li><li>
Ability to engage with clients &ndash; begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport and handle objections</li><li>
Comfortable receiving ongoing performance feedback and coaching</li><li>
Ability to learn and adapt to new information and technology platforms</li><li>
Minimum of an intermediate level of proficiency with computers and current technology</li></ul>
Desired Qualifications:<ul><li>
1+ years of experience in the banking/financial industry</li><li>
2+ years of experience working in a client service capacity
</li></ul>Skills:<ul><li>
Conflict Management</li><li>
Customer and Client Focus</li><li>
Decision Making</li><li>
Fraud Management</li><li>
Oral Communications</li><li>
Active Listening</li><li>
Attention to Detail</li><li>
Data Collection and Entry</li><li>
Issue Management</li><li>
Problem Solving</li><li>
Adaptability</li><li>
Collaboration</li><li>
Critical Thinking</li><li>
Influence</li></ul>
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
For internal employees; participation in a work from home posture does not make you ineligible to post, however, may require to meet the workplace excellence policy.
Shift:
2nd shift (United States of America)
Hours Per Week:
40</div>

Bilingual Spanish - Fraud Client Services Representative - 2nd Shift

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Bilingual Spanish - Fraud Client Services Representative - 2nd Shift