client services representative

Cetera Financial Group

<div><p>This person supports Financial Professionals (Registered Representatives) with running their day-to-day Investment practice while enhancing the customer service level and experience. This role may cover up to 3 Financial Professionals. This person works directly with the Registered Representative(s) to prepare and process client paperwork, perform client financial transactions, maintain client relationships, schedule appointments, and communicate with clients and financial companies. <b>This position is full-time and on-site.
</b></p><p>The successful candidate is a sales assistant holding some licensing that may include Life, Accident &amp; Health Insurance License, Series 6 or 7 &amp; 66 (or 63/65 combo). They may also be a licensed sales assistant who is fully licensed but has less than 3 years of experience in the investment industry. This role is the second step of the career pathing program toward future opportunities that require full-licensing and more than 3 years of experience in the investment industry.
</p><div><b>What You Will Do:
</b><br>
<ul><li>Act as a liaison between the registered representatives and their clients while following FINRA guidelines as a registered sales assistant.
</li><li>Answer phones, schedule appointments, and prepare materials for client meetings.
</li><li>Aid registered representatives in preparing client illustrations, graphs, charts, reports, etc. for registered representative presentations and appointment with clients.
</li><li>Prepare and complete client paperwork and follow up tasks to support registered representative.
</li><li>Aid registered representatives in entering trades instructed by a client or a registered representative on behalf of a client, but at no time suggest sales or purchase strategies nor recommendations to a client or prospect and never act as the registered representative on any client account.
</li><li>Spend time with clients on the phone, via virtual visits and in person to ensure client service level needs.
</li><li>Set client financial review meetings based on client service level agreement &amp; prepare follow up meetings based on needs.
</li><li>Organize Client events and follow up tasks.
</li><li>Maintain an organized filing system following compliance guidelines.
</li><li>Conduct proactive outreach to clients and registered representatives on time sensitive activities (e.g., RMDs, Client&rsquo;s Quarterly/Annual Reviews).
</li><li>Assume ownership of inquiries and requests; communicate with internal Cetera departments to ensure clients&rsquo; expectations for timely service delivery are met.
</li><li>Educate clients on account services, capabilities, and new technology.
</li><li>Complete required corporate training on new technologies and follow implementation guidelines.
</li><li>Maintain compliance guidelines, client communication notes in AdviceWorks/SmartWorks and Redtail while following Cetera standards in a timely manner.
</li><li>Work with Advisor through weekly meetings to help maintain Advisors Business Plan process, tasks, marketing and client communication expectations and follow up processes.
</li></ul></div><div><b>What you will have:
</b><br>
<ul><li>High School Diploma or GED
</li><li>Some licensing, which may include Life, Accident &amp; Health Insurance License, FINRA Series 6 or 7, &amp; 66 (or 63/65 combo)
</li><li>Experience in an administrative or customer service role
</li><li>Strong time management skills
</li><li>Excellent written and verbal communication skills
</li><li>Proficient in Microsoft Office tools (Word, Excel &amp; PowerPoint) and ability to learn new programs
</li></ul></div><div><b>What is nice to have:
</b><br>
<ul><li>Previous experience in assisting Registered Representatives/Financial Advisors
</li><li>Financial services and/or banking background
</li><li>Bachelor's degree
</li><li>Attention to detail, excellent organization skills, ability to multi-task and produce timely results in a fast-paced work environment
</li><li>Able to manage own workflow and priorities, and can accommodate unexpected requests or needs from Advisors
</li><li>Self-starter, productive, works well with a team and independently
</li><li>Professional and positive attitude, friendly demeanor both in-person and by telephone
</li><li>Trustworthy; uses discretion with confidential information
</li><li>Listens well to instruction and consistently retains details
</li></ul></div><p>The base annual salary range for this role is $18.75-$25.95/hour, plus a competitive performance-based bonus. Base annual salary depends on a wide array of factors, including but not limited to skill set, years and depth of experience, certifications, and location. Base annual salary may also differ significantly due to geography and cost of labor considerations.
</p><p>#LI-Onsite</p></div>
<br><p></p><div><p>About Us
</p><p><b>What we give you in return:
</b></p><p>Not many teams can say that they support people&rsquo;s dreams coming to life&hellip; We happen to do that every day. And as important as we know your career is, we recognize that there&rsquo;s a whole lot more to life. To ensure that our Employees can make the most of their time outside of working hours, we offer a competitive salary and for full-time roles, a benefits package including:
</p><ul><li>Inclusive health, dental, vision and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship.
</li><li>Easy access to mental health benefits to meet our team members and their families where they are.
</li><li>20 plus days of paid time off (PTO), paid holidays, and 2 paid wellness days to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities.
</li><li>401(k) Savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years.
</li><li>Paid parental leave to support all team members with birth, adoption, and foster.
</li><li>Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more.
</li><li>Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.
</li></ul><p><b>About Cetera Financial Group:
</b></p><p>Cetera Financial Group &reg; (&quot;Cetera&quot;) is a leading network of independent retail broker-dealers empowering the delivery of objective financial advice to individuals, families and company retirement plans across the country through trusted financial advisors and financial institutions. Cetera is one of the largest independent financial advisor networks in the nation by number of advisors, as well as a leading provider of retail services to the investment programs of banks and credit unions.
</p><p>Through its multiple distinct firms, Cetera offers independent and institutions-based advisors the benefits of a large, established broker-dealer and registered investment adviser, while serving advisors and institutions in a way that is customized to their needs and aspirations. Advisor support resources offered through Cetera include award-winning wealth management and advisory platforms, comprehensive broker-dealer and registered investment adviser services, practice management support, and innovative technology.
</p><p>&quot; Cetera Financial Group &quot; refers to the network of independent retail firms encompassing, among others, Cetera Advisors LLC , Cetera Wealth Services LLC (f/k/a Cetera Advisor Networks), Cetera Investment Services LLC (marketed as Cetera Financial Institutions, or Cetera Investors . All firms are members FINRA/SIPC.
</p><p><i>Cetera Financial Group is committed to providing an equal employment opportunity for all applicants and employees. For us, this is the only acceptable way to do business. Accordingly, all employment decisions at Cetera Financial Group, including those relating to hiring, promotion, transfers, benefits, compensation, and placement, will be made without regard to race, color, ancestry, national origin, citizenship, age, physical and/or mental disability, medical condition, pregnancy, genetic characteristics, religion, religious dress and/or grooming, gender, gender identity, gender expression, sexual orientation, marital status, U.S. military status, political affiliation, or any other class protected by state and/or federal law.
</i></p><p><b><i>Agencies please note </i></b><i>: this recruitment assignment is being managed directly by Cetera&rsquo;s Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated.
</i></p><p>Please review our Workforce Privacy Policy for further details on what information we collect and the purposes for collection.</p></div>

Client Services Representative

Abbott

<div><p>Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.</p><div><b>
About Abbott</b></div><div><div><div><div><div><div><div><div><div><p>
Abbott is a global healthcare leader, creating breakthrough science to improve people&rsquo;s health. We&rsquo;re always looking towards the future, anticipating changes in medical science and technology.</p><p></p><p>
Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.</p><p></p><p><b>
Working at Abbott</b></p><p>
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You&rsquo;ll also have access to:</p><ul><li><p>
Career development with an international company where you can grow the career you dream of.</p></li><li><p>
Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.</p></li><li><p>
An excellent retirement savings plan with high employer contribution</p></li><li><p>
Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor&rsquo;s degree.</p></li><li><p>
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.</p></li><li><p>
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.</p></li></ul></div></div></div></div></div></div></div></div></div><p></p><p><b>
The Opportunity</b></p><p></p><p>
Our Richmond, VA, location currently has an <b>entry-level Client Service Representative position</b>.</p><p></p><p>
This role is ideal for individuals looking to start or grow their career in customer service within a dynamic and supportive environment. The Client Services Team plays a critical role in shaping Abbott Rapid Diagnostics&rsquo; image with its customers, vendors, and business partners. Abbott RDX emphasizes the importance of this role by selecting Client Services Representatives who are committed to knowledgeable, responsive, helpful, and courteous interactions with every caller. A Client Services Representative handles inbound customer service and supply order calls, as well as responds to customer emails.</p><p></p><p><b>
Shift</b></p><p>
Monday - Friday 9:00 AM - 6:00 PM EST</p><p></p><p><b>
What You&rsquo;ll Work On</b></p><ul><li><p>
Demonstrate drive to provide outstanding customer service with clear verbal and written communications</p></li><li><p>
Answer phones, research questions, and document all customer interactions</p></li><li><p>
Flexibility to operate in several systems or platforms and balance tasks throughout the workday</p></li><li><p>
Ability to multitask in handling customers on various reporting platforms</p></li><li><p>
Fostering a customer service culture that strives for 100% customer satisfaction</p></li><li><p>
Strong computer skills on various computer systems</p></li><li><p>
Positive and helpful attitude</p></li><li><p>
Punctuality and attendance</p></li><li><p>
Initiative and attention to detail</p></li></ul><p></p><p><b>
Required Qualifications</b></p><ul><li><p>
A high school diploma or GED</p></li><li><p>
Strong verbal and written communication skills</p></li><li><p>
Problem-solving skills</p></li><li><p>
Self-disciplined and self-sufficient</p></li></ul><p></p><p><b>
Preferred Qualifications</b></p><ul><li><p>
+3 years of Customer Service experience</p></li><li><p>
A four-year degree from an accredited college or university is strongly preferred</p></li><li><p>
Call center experience strongly preferred</p></li><li><p>
Worked in a metrics-driven environment</p></li></ul><p></p><p><b>
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: </b>www.abbottbenefits.com</p><p></p><p>
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.</p><p></p><p>
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.</p><p><br>
The base pay for this position is $17.00 &ndash; $34.00 per hour. In specific locations, the pay range may vary from the range posted.</p></div>

State Bank of India

<p></p><div><h4 class="jobSectionHeader"><b>JOB SUMMARY:</b></h4><p>
Responsible for delivering exceptional customer service to our banking customers. The Client Services Representative must go beyond handling customer transactions in a timely and professional manner, to engage customers and optimize ways to maximize their banking experience. Cross-sells bank products and processes customer transactions including but not limited to deposits, withdrawals, check cashing, remittances, and opening of new accounts. Complies with Federal and state laws and follows Bank policies and procedures.</p>
<h4 class="jobSectionHeader"><b>
ESSENTIAL FUNCTIONS:</b></h4><ul><li>
Processes transactions timely and accurately including deposits, withdrawals, cash advances, stop payments, blocks, wire transfers, remittances and any other transactions needed by customers.</li><li>
Develops strong knowledge of bank products and services; recommends bank services that align with customer needs and cross sells effectively.</li><li>
Follows bank policies and procedures, operates cash drawer in accordance with bank cash limits, balances cash drawer independently and complies with the Bank&rsquo;s over/short policy.</li><li>
Opens and closes customer accounts, including but not limited to checking, savings, and certificates of deposits.</li><li>
Achieves highlevel professional standards with work processes and outcomes. Processes transactions within authorized limits, which includes checkcashing limits and obtains managerial approval on all required transactions; completes servicing transactions accurately and efficiently, which may include maintaining a cash drawer, cash handling and balancing. Monitors and checks work for precision, clarity, and completeness; produces quality results.</li><li>
Contributes to the fulfillment of department and bank objectives and goals. Including but not limited to making phone calls to cross sell bank products, attending sales blitz events, and participating in sales programs to generate new customers.</li><li>
Orders, receives, verifies and distributes cash.</li><li>
Admits customers to safe deposit boxes.</li><li>
Leverages tools and resources to ensure accurate and consistent information of bank products and services and connects those to customer needs.</li><li>
Researches customer inquiries and ensures satisfactory resolution. Resolves technical and tactical issues related to account opening process, teller and customer service transactions.</li><li>
Where appropriate, actively takes advantage of all sales opportunities, crossselling bank products and services to new and existing customers, ensuring recommended products meet needs of customer. Makes referrals to other business units for nonbanking products.</li><li>
Maintains proper security controls regarding currency and negotiable instruments. Reviews reports in order to adequately identify and report all cash transactions and monetary purchases as required by the bank&rsquo;s BSA/AML reporting and recordkeeping procedures.</li><li>
Supports Bank compliance efforts by completing compliance and other technical training workshops as assigned. Ensures compliance with all Bank policies and procedures, as well as applicable state and federal banking regulations including but not limited to: BSA and OFAC requirements, Regulation E, Regulation GG, and ACH Rules.</li><li>
Performs duties to ensure proper identification and information gathering of all parties subject to SBIC&rsquo;s Customer Information Program (CIP) and Customer Due Diligence Programs.</li><li>
Reviews reports to detect Suspicious Activity and files required reports to the BSA Officer or designee as found.</li><li>
Adheres to Bank policies and procedures and complies with all United States Federal and State Regulations including the Bank Secrecy Act, AntiMoney Laundering Act, Elder Abuse Law, USA PATRIOT Act, and OFAC laws and their implementing regulations. Complies with Wage and Hour regulations, including but not limited to taking meal and rest periods timely, recording time accurately, and reviewing/approving timecard.</li><li>
Detects Suspicious Activity and files required reports to the BSA Officer or designee as found.</li><li>
Other duties assigned by the supervisor or branch manager that are appropriate to the position.</li><li>
Regular and punctual attendance is required.</li></ul><h4 class="jobSectionHeader"><b>
REQUIREMENTS:</b></h4><ul><li>
High School diploma or equivalent</li><li>
Minimum 1 year related and/or training in banking or highvolume cash handling.</li></ul><h4 class="jobSectionHeader"><b>
SKILLS AND KNOWLEDGE:</b></h4><ul><li>
Excellent client service and communication skills with the ability to interact with a variety of bank clients.</li><li>
Knowledge of Federal Banking regulations pertaining to customer accounts.</li><li>
Experience with FIS core banking application or other banking software.</li><li>
Must be well organized and selfdriven to meet deadlines.</li><li>
Demonstrated ability to follow policies and procedures with written instructions as well as verbal instructions or directions from the manager.</li><li>
Ability to work branch hours, including weekends and some evenings.</li></ul><h4 class="jobSectionHeader"><b>
QUALIFICATIONS:</b></h4><p>
To perform this job successfully, an individual must be able to meet minimum qualifications. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p>
<h4 class="jobSectionHeader"><b>
About State Bank of India (California)</b></h4>
State Bank of India (California) is a full-service financial institution, offering an extensive portfolio of lending solutions as well as comprehensive consumer, business, and international services. The Bank was established in 1982 as a California State Chartered Bank under the Department of Financial Institutions in Los Angeles, California. At present, we have a total of seven branches throughout California with our headquarters located in Downtown Los Angeles. Through its branch and online network, SBIC has a strong presence and specialization in specific business sectors and expanded strategic markets. SBIC is dedicated to servicing our customers and community throughout California and now through our online account opening platform, across United States.</div><p></p>

Client Services Representative (20 hours)

Columbia Bank

<div><p><b>About the Role:
</b><br>
<br>
Work closely with relationship managers and business partners to keep them apprised and provide primary client relationship, direction and customer service support for corporate and commercial deposit clients. Provide high level of client service for all products and services, to include fielding client requests, via phone, email and other communication channels; subject matter expert for Deposit and Treasury Management products. Act as liaison with internal departments and vendors in helping Treasury Management customers and provide assistance on products and services. Coach and mentor team members. Provide role of team lead and back up for management.
</p><p></p><ul><li>Responsible for acting as Commercial Banking's primary customer contact for the servicing of all clients.
</li><li>Responsible for responding to a variety of complex banking questions and providing guidance with account implementation, funds transfer/stop payment requests and transaction posting problems and error resolution.
</li><li>Responsible for communication with Relationship Managers, provide updates of client matters, make recommendations and ensure that issues needing immediate attention are resolved in a timely manner.
</li><li>Answer incoming calls from Treasury Management customers and internal staff delivering exceptional service that exceeds the caller&rsquo;s expectations. Handle calls with professionalism, demonstrating a sense of ownership, with a goal of one call resolution achieving established service standards.
</li><li>Communicate issues directly to vendors for additional support and problem resolution when necessary. Respond to a wide range of deposit and Treasury Management client questions and resolve issues timely and effectively.
</li><li>Coach and train specialists and act as team lead to achieve a high level of customer standards and retention.
</li><li>Effectively handle escalated customer issues to resolution.
</li><li>Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities &ndash; knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
</li><li>Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
</li><li>Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
</li><li>May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
</li><li>Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.
</li><li>Takes personal initiative and is a positive example for others to emulate.
</li><li>Embraces our vision to become &quot;Business Bank of Choice.&quot;
</li>May perform other duties as assigned.<br>
<li>
</li></ul><p></p><p><br>
<b>About You:
</b></p><ul><li>H.S. Diploma/GED (preferred)
</li><li>Bachelor's Degree in Business, Finance or related field (preferred)
</li><li>4-7 years &mdash; banking experience, treasury management product experience, new accounts, lending loan processing or documentation and customer service. (Required)
</li><li>Advanced knowledge of bank payment systems, account operations, banking services and exposure to complex business entities.
</li><li>Extensive knowledge of Commercial banking products and services, operations and procedures and applicable laws and regulations.
</li><li>Possess excellent written and verbal communication skills. Ability to effectively communicate with professionals at all levels of business.
</li><li>Knowledge of general business acumen and practices related to analysis, accounting and financial procedures including market and interest rate impact.
</li><li>Demonstrate strong customer service, interpersonal and organization skills with ability to multi-task, handle complex issues and use good judgement in decision making.
</li>Advanced technical skills including Windows Office Suite, spreadsheets and industry specific software.<br>
<li>
</li></ul><p><br>
Travel Requirements
</p>Occasional<br>
<ul><li>
</li></ul><p></p><p><br>
The pay range for this role is $26.38- $35.00.
</p><p></p><p>The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.
</p><p></p><p><b>Primary Location: </b>Ability to work fully onsite at posted location(s).
</p><p></p>17901 Von Karman Avenue Suite 1200 Irvine CA 92614
<p></p><p><b>Our Benefits:
</b></p><p></p><p>We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.<br>
</p><p></p><p>We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.
</p><p></p><p><b>Our Commitment to Diversity:
</b></p><p></p><p>Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: careers@columbiabank.com .
</p><p></p><p><b>To Staffing and Recruiting Agencies:
</b></p><p></p><p>Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.</p></div>

Commercial Client Services Representative

North Shore Medical Center

<div>Site: North Shore Medical Center, Inc.<p></p><p><br>
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p><br>
<p></p>
Monday, Wednesday, Thursday, Friday
<br>
9:30AM - 6:00PM<br>
rotating every-fourth-weekend and holiday.<br>
<br>
<ul><li>Follows proper telephone etiquette for answering incoming and outgoing telephone calls.</li><li>Answers all telephone calls in a timely manner. Identifies self by name and department when answering incoming telephone calls. Does not transfer telephone calls to another person or department without informing recipient of who is calling and the reason for the transfer. Informs the caller that they will be transferring the call to the appropriate person gives the caller the phone number and their name in case the call is disconnected.</li><li>Successfully answers all inquiries while promptly and accurately assisting patient's, clinicians and colleges obtaining the proper resolution to the inquiry.
</li><li>Carefully documents all Client Calls in the Beaker making sure to have accurate documentation
</li><li>Is careful to assign to the appropriate department pertaining to the call.</li><li>Monitors the follow-up list per Laboratory protocol.</li><li>Provide clerical and support services, including answering phones and communicating critical, STAT, or lab results to the appropriate department or licensed care provider. Ensure all calls are properly documented in accordance with established protocols.</li><li>Faxes or calls as requested.
</li><li>Print nursing home labels.</li><li>Print nursing home requisitions.</li><li>Enter safety events into our RL system.</li><li>Cover specimen processing as needed.</li><li>Cover home care outreach as needed.</li><li>Utilize Faxcom to index and file electronically received lab orders.</li><li>Scan and transcribe paper orders into Epic.</li></ul><p></p><p><b><br>
Job Summary</b></p>
Summary<br>
Performs a variety of clerical and technical duties under general supervision. Reports to a Laboratory Supervisor. Responsibilities include receipt, accessioning, centrifugation and decanting of patient specimens, and communicating with clinicians at the Front Window and over the phone.<br>
<br>
Does this position require Patient Care?<br>
No<br>
<br>
Essential Functions<br>
<ul><li>Assist with labeling, preservation and fixation of specimens.
</li></ul><br>
<ul><li>Work closely with technologists to ensure specimens are processed timely and accurately.
</li></ul><br>
<ul><li>Monitor reagent and supply inventory.
</li></ul><br>
<ul><li>Organize patient specimen and assay worksheets/printouts for testing and technologist review.
</li></ul><br>
<ul><li>Use LIMS to upload documents and input critical data or comments.
</li></ul><br>
<ul><li>Clean and maintain lab equipment.</li></ul><p></p><div><div><div><div><div><div><div><p><b><br>
Qualifications</b></p></div></div></div></div></div></div></div><div>
Education<br>
High School Diploma or Equivalent required<br>
<br>
Can this role accept experience in lieu of a degree?<br>
No<br>
<br>
Licenses and Credentials<br>
<br>
Experience<br>
Previous laboratory, healthcare and/or customer service experience 1-2 years required<br>
<br>
Knowledge, Skills and Abilities<br>
<ul><li>Good interpersonal and communication skills so as to be able to interact effectively with individuals in the lab and the hospital.</li><li>Ability to multitask and work accurately under stress of time constraints and heavy workload demands.</li><li>Demonstrates excellent dependability, reliability, accuracy, prioritization ability, problem solving skills, customer service and teamwork.</li></ul></div><p></p><div><div><div><div><div><div><div><p><b><br>
Additional Job Details (if applicable)</b></p></div></div></div></div></div></div></div><p><b>
Physical Requirements</b></p><p>
Standing Frequently (34-66%)</p><p>
Walking Frequently (34-66%)</p><p>
Sitting Occasionally (3-33%)</p><p>
Lifting Frequently (34-66%) 35lbs+ (w/assisted device)</p><p>
Carrying Frequently (34-66%) 20lbs - 35lbs</p><p>
Pushing Occasionally (3-33%)</p><p>
Pulling Occasionally (3-33%)</p><p>
Climbing Rarely (Less than 2%)</p><p>
Balancing Frequently (34-66%)</p><p>
Stooping Occasionally (3-33%)</p><p>
Kneeling Occasionally (3-33%)</p><p>
Crouching Occasionally (3-33%)</p><p>
Crawling Rarely (Less than 2%)</p><p>
Reaching Frequently (34-66%)</p><p>
Gross Manipulation (Handling) Frequently (34-66%)</p><p>
Fine Manipulation (Fingering) Frequently (34-66%)</p><p>
Feeling Constantly (67-100%)</p><p>
Foot Use Rarely (Less than 2%)</p><p>
Vision - Far Constantly (67-100%)</p><p>
Vision - Near Constantly (67-100%)</p><p>
Talking Constantly (67-100%)</p><p>
Hearing Constantly (67-100%)</p><p></p><div><div><div><div><div><div><div><p><b><br>
Remote Type</b></p></div></div></div></div></div></div></div>
Onsite<p></p><div><div><div><div><div><div><div><p><b><br>
Work Location</b></p></div></div></div></div></div></div></div>
81 Highland Avenue<p></p><div><div><div><div><div><div><div><p><b><br>
Scheduled Weekly Hours</b></p></div></div></div></div></div></div></div>
30<p></p><div><div><div><div><div><div><div><p><b><br>
Employee Type</b></p></div></div></div></div></div></div></div>
Regular<p></p><div><div><div><div><div><div><div><p><b><br>
Work Shift</b></p></div></div></div></div></div></div></div>
Day (United States of America)<p></p><p><b><br>
Pay Range</b></p>
$17.71 - $25.28/Hourly<p></p><p><b><br>
Grade</b></p>
3<br>
<p></p>
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.<p></p><div><div><div><div><div><div><div><p><b><br>
EEO Statement:</b></p></div></div></div></div></div></div></div>
3200 North Shore Medical Center, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran&rsquo;s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.<p></p><h2 class="jobSectionHeader"><b><br>
Mass General Brigham Competency Framework</b></h2><div><div><p>
At Mass General Brigham, our competency framework defines what effective leadership &ldquo;looks like&rdquo; by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p></div></div></div>

Client Services Representative/MLA2

IQVIA

<div>Houston, United States of America | Full time | Hybrid | R1534888</div>
<br><div><div><b>About Cedar Gate Technologies</b></div><div>
Cedar Gate Technologies, an IQVIA business, enables payers, providers, employers, and service administrators to excel at value-based care with a unified technology and services platform delivering analytics, care, and payment technology on a single data management foundation. At Cedar Gate, you&rsquo;ll be part of a collaborative, innovative environment where great ideas thrive. We invest deeply in our people through ongoing training, comprehensive benefits, and a strong culture of teamwork, offering the chance to grow your skills while contributing to high impact initiatives for some of the world's most dynamic companies.</div><div><b>
Position Summary</b></div><div>
Join Cedar Gate Technologies, an IQVIA business, as a Managed Care Services Representative! We&rsquo;re looking for a dynamic new employee to help shape and manage our provider, payer, and facility contracts. In this role, you&rsquo;ll develop, negotiate, implement, monitor, and optimize managed care agreements that support our growth and quality of care. You&rsquo;ll stay on top of industry trends, communicate contract changes across the organization, and analyze performance data to ensure agreements deliver the expected results.</div><div>
As a Managed Care Services Representative, you&rsquo;ll also collaborate closely with internal teams, clients, payers, and providers, building strong relationships and preparing presentations &ndash; with the chance to lead or co-present on key initiatives.</div><div><b>
Roles &amp; Responsibilities</b></div><ul><li>
Serve as a primary liaison between internal teams, providers, and payers to resolve managed care issues, support provider communications, and research claims.</li><li>
Support clients, providers, and payers by ensuring timely, effective inquiry resolution.</li><li>
Build and maintain strong relationships with providers, payers, and internal stakeholders to support seamless operations.</li><li>
Collaborate with team members to manage and support Center of Excellence programs, including member education, helpline operations, enrollment, and reporting.</li><li>
Research managed care trends and benchmarks and provide analysis and recommendations.</li><li>
Prepare data, insights, and summaries to support negotiations with payers, employers, and providers; present findings to senior leadership.</li><li>
Assist with the review of payer and provider agreements and support negotiation strategy development.</li><li>
Prepare and present quarterly payer account summaries to departmental leadership.</li><li>
Collaborate with department leadership to prepare accurate and compliant documentation for Committee and Board meetings.</li><li>
Partner cross‑functionally to ensure accurate contract, provider, and workflow information and to support client onboarding.</li><li>
Track contract status, including expirations, amendments, and notice requirements, and proactively communicate required actions.</li><li>
Maintain accurate contract and provider data and documentation across systems, monitor payer policy updates, and coordinate execution of agreements with provider offices.</li></ul><div><b>
Job Location</b></div><div>
Houston, TX
</div><div><b>Work Arrangement</b></div><div>
Hybrid (3 days in office, 2 days remote)
</div><div><b>Experience / Qualifications</b></div><ul><li>
BS/BA in healthcare administration, business, finance, or related field; relevant work experience may be considered</li><li>
3 or more years of experience in healthcare contracting or business operations is required, including reporting, managed care contracting, and patient account resolution with a provider or payer.</li><li>
Working knowledge of CPT, HCPCS and ICD-10 coding is highly preferred</li><li>
Advanced skills with PowerPoint and Excel with knowledge of pivot tables, Power Queries, and complex formulas</li><li>
Experience with claims payment resolution</li><li>
Superior written and verbal communication skills</li><li>
Ability to work well under pressure by efficiently prioritizing and managing multiple tasks to meet performance expectations and deadlines</li><li>
Strong critical thinking and analytical skills, preferably with experience analyzing and interpreting reports for financial trends in the provider contracting arena</li><li>
Exceptional customer service skills with a professional, businesslike image to clients, visitors, internal staff, and the public</li><li>
Prefer experience with healthcare systems or platforms, such as symplr, practice management systems, SSQ, or other reporting tools</li><li>
Experience working in a Cardiology setting, Cardiology terminology and coding is highly preferred</li><li>
To be eligible for this position, you must reside in the same country where the job is located.</li></ul><div>
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com</div><div>
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe</div><div>
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.</div>
The potential base pay range for this role is The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.</div>

Client Services Representative, Managed Care

Zoll Medical Corporation

<div>Acute Care Technology<p>
At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.<br>
<br>
The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.<br>
<br>
At ZOLL, you won&rsquo;t just have a job. You'll have a career&mdash;and a purpose.<br>
<br>
Join our team. It&rsquo;s a great time to be a part of ZOLL!</p><p></p><p>
We are in search of an Entry Level Customer Service Representative<br>
<br>
<b>Job Summary</b><br>
<br>
Implement client AED programs including. Provide support to the Client Services Department. Duties will include general clerical and project-based work, as well as projecting a professional company image through in-person and phone interaction. The ideal candidate for this position must demonstrate excellent communication skills, organizational skills, be able to manage their time wisely, work well under pressure, pay attention to detail in a fast moving and ever-changing environment and be willing to complete all tasks as assigned.<br>
<br>
<b>Essential Functions</b></p><ul><li>
AED Management Program launch conferences and webinar presentations</li><li>
Maintain oversight of National Accounts as assigned</li><li>
Extensive phone, email and chat contact with clients</li><li>
Implement new orders to ensure registration is complete</li><li>
Conduct governmental notification of clients who have implemented AED programs</li><li>
Review and understand federal and statutory law as it pertains to AED programs</li><li>
Resolve outstanding service issues such as bounced emails, failed maintenance checks, out of compliance sites &amp; AEDs, sites with no registered responders, and/or duplicate registered serial numbers</li><li>
Create and modify documents using Microsoft Office and Excel</li><li>
Create and maintain compliance documentation</li><li>
Support staff in assigned project-based work</li><li>
Assist in scheduling training classes</li><li>
Obtain rosters from training classes, print and ship certification cards in a timely manner</li></ul><p><b><br>
Required/Preferred Education and Experience</b></p><ul><li>
High School Diploma or equivalent. required</li></ul><p><b><br>
Knowledge, Skills and Abilities</b></p><ul><li>
Be proficient in Microsoft Word, Excel &amp; Outlook</li><li>
Be able to perform internet related research</li><li>
Perform general clerical duties to include, but not limited to: photocopying, faxing, mailing and filing</li><li>
Possess excellent communication skills, both written and oral</li><li>
Work well under pressure</li><li>
Possess the ability to multi-task</li><li>
Possess experience in customer service</li><li>
Perform cohesively as a team member</li><li>
Possess the ability to apply effective listening skills</li><li>
Be dependable, honest and ethical</li><li>
Creates a culture of mutual respect and a value for effective communication skills and strategies</li><li>
Ability to maintain own workflow and meet deadlines</li><li>
Ability to respond to frequent demands of multiple customers (internal and external)</li><li>
Heightened sense of personal responsibility. Punctuality, attendance &amp; commitment</li><li>
Improves results by generating, encouraging and supporting new ideas</li></ul><p><br>
ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.</p><p></p><p>
ZOLL Medical Corporation appreciates and values diversity. We are an Equal Opportunity Employer M/F/D/V.</p><p></p><p>
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990</p><p></p><p>
#LI-RF1</p><p></p><p>
The hourly pay rate for this position is:</p>
$20.00 to $24.04<p></p><p>
Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.
</p><p></p><p>Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee&rsquo;s primary work location.</p><p></p><p><b>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.</b></p><p></p><p><b>
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.</b></p></div>

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