client success coordinator Jobs in Los Angeles

client success coordinator

retention and crm specialist Jobs in Los Angeles

retention and crm specialist

client services specialist

ALBERT & MACKENZIE

<div><div><p><b>Albert &amp; Mackenzie</b> is a well-established and expanding workers' compensation defense law firm with a strong presence across California. Proudly recognized as a <i>Great Place to Work</i> for five consecutive years (2021&ndash;2025), the firm has also earned multiple <i>Best Places to Work </i>awards.</p></div><p><br>
We're seeking a dynamic and relationship-driven Client Services &amp; Networking specialist to serve as the face of our firm to clients, referral sources, and the legal community. This role blends client relationship management with strategic networking to drive client satisfaction, retention, and business development.</p>
<p><b>
Key Responsibilities</b></p>
<ul>
<li>Represent the firm at industry events, conferences, and networking functions</li>
<li>Understand client goals and ensure the firm's services align with their expectations</li>
<li>Build and maintain relationships with referral sources, current and potential clients</li>
<li>Collaborate with marketing and attorneys to identify and pursue new business opportunities</li>
<li>Coordinate with attorneys, claims professionals, and internal departments to deliver timely, high-quality service</li>
<li>Monitor client satisfaction, identify improvement opportunities, and help implement solutions</li>
<li>Address and resolve client concerns and complaints professionally and proactively</li>
<li>Facilitate trainings, file reviews and other account management duties as necessary</li>
<li>Occasional travel will be required for client meetings and events</li>
</ul>
<p><b>Skills &amp; Qualifications</b></p>
<ul>
<li>3+ years of experience working with TPAs or insurance companies as an adjuster or in a similar role</li>
<li>Claims or vendor of claims adjusters experience required with strong knowledge of the workers' compensation process</li>
<li>Experience in customer service, client relations, networking, and/or account management</li>
<li>Excellent communication and interpersonal skills with a client-focused approach</li>
<li>Strong problem-solving, organization, and time management abilities</li>
<li>Proven ability to multitask and manage multiple client accounts simultaneously</li>
<li>Proficiency in Microsoft Excel and Word required</li>
</ul>
<p><b>Location:</b> California</p>
<p><b>
Type:</b> Full-time, primarily remote; occasional travel for events, meetings, and training.</p>
<p><b>
Salary:</b> $70,000 &ndash; 80,000</p>
<p><b>
Albert and Mackenzie</b> offers a competitive compensation package including 100% company-sponsored employee Medical and Vision Insurance; Short Term Disability, Long Term Disability and Life insurance benefits; a 401k plan; paid time off; and optional voluntary dental plan. We offer excellent work/life balance in a collaborative and casual work environment.</p><div><p><b>
Albert &amp; Mackenzie</b> ensures equal opportunity for all applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.</p>
<p>
Full-time employees receive a competitive compensation package that features discretionary bonus opportunities and a comprehensive benefits program, including medical, vision, short-term and long-term disability, life insurance, a 401(k) retirement plan, paid time off, and optional dental coverage.</p><br>
<p>
Notice of E-Verify Participation</p>
<p>
Notice of Right to Work</p></div></div><p></p>

Client Services Specialist

1736 Family Crisis Center

<div><p><b>1736 Family Crisis Center</b> offers crisis intervention services, including four 24- hour hotlines, as well as longer-term services in client advocacy and outpatient psychotherapy. The residential counseling and support services include shelter programs for (1) runaway and homeless adolescents, (2) domestic violence and human trafficking victims and their children (emergency and transitional programs) (3) Homeless prevention and rapid re-housing services for the general population and Veterans and their families. Community outreach programs are provided to educate the public and prevent mental-health problems in the general population and in targeted groups to at-risk populations.</p><p>
</p><p><b>Summary</b>
</p><p></p><p>The <b>Quality Assurance Specialist/Housing Case Manager</b> ensures that all domestic violence housing programs under 1736 Family Crisis Center (including Rapid Rehousing and Transitional Housing) maintain the highest standards of quality, compliance, and client-centered care. This position monitors case management practices, client file documentation, data integrity, and adherence to funder and agency requirements. The QA Specialist plays a key role in supporting staff development, ensuring compliance with HUD, ESG, and CoC standards, and strengthening housing outcomes for survivors and their families.</p><p>
</p><p><b>Responsibilities:</b></p><p>
</p><p>1. Quality Assurance &amp; Compliance</p><ul><li>
Conduct regular case file audits across DV Housing programs to ensure compliance with 1736 Family Crisis Center policies, HUD, ESG, and CoC program regulations.</li><li>
Verify that client eligibility, assessment forms, safety plans, and service documentation meet all contractual requirements.</li><li>
Review case notes to ensure services are trauma-informed, survivor-centered, and aligned with Housing First principles.</li><li>
Prepare internal audit summaries and support corrective action plans to resolve findings.</li></ul><p>
2. Data Integrity &amp; Reporting</p><ul><li>
Monitor data accuracy and timeliness in HMIS (Homeless Management Information System) or comparable confidential DV databases.</li><li>
Ensure all data and reports meet funder and agency performance expectations.</li><li>
Generate QA and performance reports that track program outcomes, such as housing placement, retention, and service delivery benchmarks.</li><li>
Collaborate with the Data &amp; Compliance team to address data quality issues.</li></ul><p>
3. Training, Coaching &amp; Technical Assistance</p><ul><li>
Provide ongoing training and coaching to case managers on proper documentation, eligibility verification, and client engagement standards.</li><li>
Support professional development through education on topics such as trauma-informed care, confidentiality under VAWA, harm reduction, and housing stability planning.</li><li>
Develop QA tools (checklists, templates, training guides) to improve documentation consistency and quality</li></ul><p>
4. Continuous Quality Improvement (CQI)</p><ul><li>
Identify systemic issues or trends affecting service quality and collaborate with leadership on process improvements.</li><li>
Participate in or lead CQI initiatives to enhance program efficiency and survivor outcomes.</li><li>
Track progress on corrective actions and quality benchmarks to ensure accountability.</li></ul><p>
5. Collaboration &amp; Communication</p><ul><li>
Communicate QA findings and improvement recommendations to supervisors and program managers in a collaborative and solution-focused manner.</li><li>
Participate in interdepartmental meetings and external monitoring visits with funders or auditors.</li><li>
Build and maintain positive working relationships with internal teams and community partners to strengthen service coordination.</li></ul><ul><li>
Assess new clients during screening, intake and orientation.</li><li>
Assess program qualification criteria of client and aid in qualifying or referring to outside resources.</li><li>
Develop individualized goal plans and monitors progress in achieving goals to include housing attainment and sustainability, job search/training, education, money management, and income and/or benefits attainment.</li><li>
Provide ongoing support, crisis intervention and housing stability support and resource referrals.</li><li>
Coordinate housing, medical, legal, dental and/or psychological services as/if needed.</li><li>
Work consultatively with other staff to ensure appropriate levels of treatment/support.</li><li>
Keep client files current through the computerized care management system and maintain ongoing files both on computer and hard copies.</li><li>
Conduct home visits to support client in housing stabilization.</li><li>
Perform outreach to landlords and property management companies to locate available units.</li><li>
Participate in conferences, workshops, special projects, staff meetings, and other duties as assigned.</li></ul><p>
</p><p><b>Qualifications:</b></p><p>
</p><ul><li>B.A. preferred, but not necessary.</li><li>
Knowledgeable of substance abuse issues, therapeutic interventions, and treatment planning, particularly as relevant to Therapeutic Communities.</li><li>
Some knowledge of affordable housing programs such Section 8 housing, VASH voucher and Shelter Plus Care programs.</li><li>
Working knowledge of community resources as they relate to homelessness and veterans.
</li><li>Strong interpersonal and oral and written communication skills. Non-profit experience preferred.</li><li>
Excellent computer and data entry skills; adept at use of various computer programs (Microsoft Office and/or other computer programs).
</li><li>Well-organized, ability to work in a fast-paced environment, good team player.</li><li>
Culturally competent, with excellent cross-cultural communication skills and ability to work with economically, culturally and linguistically diverse clientele.
</li><li>Experience and knowledge in working with a multidisciplinary treatment team.</li><li>
Must be detail oriented, flexible, and self-motivated</li><li>
Exceptional phone etiquette.</li><li>
Three (3) years of work experience is preferred.</li></ul><p><b>
EQUAL OPPORTUNITY EMPLOYER</b>:</p><p>
1736 Family Crisis Center is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran and/or military status, protected medical leaves, domestic violence victim status, political affiliation, and any other status protected by state or federal law.</p><p>
</p><ul><li>B.A. preferred, but not necessary.</li><li>
Knowledgeable of substance abuse issues, therapeutic interventions, and treatment planning, particularly as relevant to Therapeutic Communities.</li><li>
Some knowledge of affordable housing programs such Section 8 housing, VASH voucher and Shelter Plus Care programs.</li><li>
Working knowledge of community resources as they relate to homelessness and veterans.
</li><li>Strong interpersonal and oral and written communication skills. Non-profit experience preferred.</li><li>
Excellent computer and data entry skills; adept at use of various computer programs (Microsoft Office and/or other computer programs).
</li><li>Well-organized, ability to work in a fast-paced environment, good team player.</li><li>
Culturally competent, with excellent cross-cultural communication skills and ability to work with economically, culturally and linguistically diverse clientele.
</li><li>Experience and knowledge in working with a multidisciplinary treatment team.</li><li>
Must be detail oriented, flexible, and self-motivated</li><li>
Exceptional phone etiquette.</li><li>
Three (3) years of work experience is preferred.</li></ul><p><b>
EQUAL OPPORTUNITY EMPLOYER</b>:</p><p>
1736 Family Crisis Center is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran and/or military status, protected medical leaves, domestic violence victim status, political affiliation, and any other status protected by state or federal law.</p></div>

Quality Assurance Specialist/Housing Case Manager

MillerKnoll

<div><div>Why join us?<br>
<br>
Our purpose is design for the good of humankind. It&rsquo;s the ideal we strive toward each day in everything we do. Being a part of HermanMiller means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows HermanMiller to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.</div><div></div><div>
Step into a leadership path at Herman Miller, a legacy brand driving the future of work and living through design-forward innovation and career growth.</div><div></div><div>
What We Offer:</div><ul><li>
Competitive hourly base with commission on shipped items</li><li>
Performance-based bonus plan</li><li>
Medical, dental, and vision insurance</li><li>
Paid vacation, paid holidays, and parental leave</li><li>
401(k) with 4% company match</li><li>
Commuter benefits up to \$150/month</li><li>
Generous employee discounts</li><li>
And more!</li></ul><div></div><div>
Store Hours: Open daily, Sunday through Saturday (weekend and holiday availability required)</div><div></div><div>
About the Role:</div><div></div><div>
As the Sales &amp; Design Specialist Supervisor, you'll work in partnership with the General Manager to ensure the success of the store. You will be responsible for delivering world-class client experiences while supporting brand initiatives and executing management responsibilities.</div><div></div><div>
Our Sales &amp; Design Specialist Supervisor balances their time working with clients to achieve sales targets and various leadership initiatives including performance coaching, data analysis, and product training. You will report directly to the General Manager.</div><div></div><div>
What You&rsquo;ll Do:</div><ul><li>
Work to expand the client&rsquo;s connection to the Herman Miller brand and pioneer outreach in your local community.</li><li>
Assist in managing and coaching all Sales &amp; Design Specialists.</li><li>
Conduct interviews and recruitment efforts to attract and select top-tier candidates.</li><li>
Manage the full client lifecycle to meet and exceed sales goals and key metrics.</li><li>
Adhere to all Company programs and procedures, including safety, inventory and facilities.</li><li>
Attending store meetings, participating in product training, sharing information among peers.</li><li>
Assist in maintaining the store's design and visual standards using merchandising guidelines.</li><li>
Fulfill customer needs and resolve issues in a manner consistent with the Herman Miller Client Experience.</li><li>
Collaborate and promote a positive team culture demonstrating the MillerKnoll Values, Culture &amp; Actions.</li></ul><div><br>
What We&rsquo;re Looking For?</div><ul><li>
1 to 2 years of retail leadership experience preferred.</li><li>
Ability to effectively communicate with internal and external parties both verbally and in writing.</li><li>
Ability to identify client needs, problem solving and understand and explain product features and benefits.</li><li>
Experience with a POS (Point of Sale) system and proficiency with MS Office software, web navigation and 3-D rendering programs.</li><li>
Able to routinely move objects weighing more than 20 pounds and to understand safety requirements.</li></ul><div></div><div>
Who We Hire?<br>
<br>
Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. HermanMiller is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We&rsquo;re committed to equal opportunity employment, including veterans and people with disabilities.</div><div></div>
Compensation range for this role is $24.00 - $26.00. Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs and market factors . You may also be eligible to receive a geographic premium, annual discretionary incentive and equity awards which are subject to the rules governing these programs. The company offers a full spectrum of benefits including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Vacation and Parental Leave), Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our associates.<div></div>
This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.<div></div><div>
MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at <div>careers_help@millerknoll.com</div>.</div></div>

Sales & Design Specialist Supervisor - Los Angeles

Cage & Miles, LLP

<div><div><p><b>About Us</b></p>
<p>Cage &amp; Miles is one of the largest and fastest-growing family law firms in Southern California. We don&rsquo;t compromise on talent, which is why when our clients work with Cage &amp; Miles, they know that they&rsquo;re working with a highly experienced team of compassionate advocates for their interests and rights. We continue to produce strong growth year over year because we understand what drives our business, and continue to drive best in class results for our clients and attorneys. We have a plan to continue innovating into the future and welcome you to join us on our long-term journey.</p>
<p><b>About You</b></p>
<ul><li><b><i>You&rsquo;re experienced</i></b> with a proven track record as a Family Law Attorney.</li>
<li><b><i>You're detail-oriented</i></b>, having an eye for detail and ensuring accuracy in legal documents and filings.</li>
<li><b><i>You&rsquo;re fast-paced</i></b> with the ability to handle multiple cases simultaneously.</li>
<li><b><i>You're organized</i></b>, possessing exceptional organizational abilities in your approach to legal proceedings and documentation.</li></ul><br>
<div></div><div><p><b>About The Job</b></p>
<div>As a family law attorney in our Los Angeles office, you will work as a support attorney for our Partner Avi Levy. This role will involve managing and collaborating on cases while bringing the best legal services to our clients and making a significant impact in a fast-paced, supportive environment.</div></div><br>
<div></div><p><b>You&rsquo;ll be responsible for:</b></p>
<ul><li><b><i>Carefully crafting </i></b>important court filings and supporting documents, including draft family law pleadings, initial filings, requests for orders, ex parte paperwork, discovery, client declarations, stipulations, and temporary restraining orders.</li>
<li><b><i>Expertly researching </i></b>statutes, case law, opinions, briefs, and other information needed for our cases.</li>
<li><b><i>Assiduously following up</i></b> on correspondence with clients, opposing counsel, and experts.</li>
<li><b><i>Vigorously representing</i></b> clients and their interests in court.</li></ul><br>
<div></div><p><b>Requirements</b></p>
<ul><li>Must have a Juris Doctorate Degree from an ABA accredited law school</li>
<li>At least 7+ years of experience as a family law attorney</li>
<li>Litigation experience in and around LA County</li>
<li>CA State Bar License, required</li>
<li>Certified Family Law Specialist, preferred but not required</li></ul><br>
<div></div><p><b>Benefits</b></p>
<p>In addition to your competitive salary, medical/dental/vision plan, and 401(k) matching, we&rsquo;ll offer you perks that you might not find anywhere else, including:</p>
<ul><li><b>Compassion: </b>Our attorneys are always treated as people, not as fodder for the legal process.</li>
<li><b>Paid time off:</b> We understand that the demands of a particular case may require extra hours from time to time. We&rsquo;re happy to compensate you for going above and beyond.</li>
<li><b>Hybrid work arrangement:</b> You will get the best of both worlds with a physical office space, and the ability to work from the comfort of your own home.</li>
</ul>
<div></div><div><b>Compensation</b></div>
<p>The anticipated base salary range for this role is: $150,000 - $185,000, but ultimately will depend on experience.</p></div></div>

Family Law Attorney

Coalition Technologies

<p></p><div><h3 class="jobSectionHeader"><b>WHY YOU SHOULD APPLY:</b></h3>
<p>
Coalition Technologies is devoted to delivering clients the highest quality work while providing our team a fun, thriving, and innovative environment. Along with the opportunity for tremendous career growth and rapid advancement, CT offers:</p>
<ul>
<li>The most competitive profit-sharing bonus plan in the industry, paying up to 50% of company profits to full-time employees each month!</li>
<li>A highly competitive Paid Time Off plan, promoting quality work-life balance.</li>
<li>Subsidized gym memberships to help team members feel their best.</li>
<li>Medical, dental, vision, and life insurance packages for all US-based team members.</li>
<li>International Health Insurance Reimbursement Program for all international team members, a benefit unique to Coalition.</li>
<li>Device upgrade and learning reimbursement programs.</li>
<li>Motivating career development plans with clearly defined goals and rewards.</li>
<li>Additional job-specific incentives and bonuses.</li>
<li>Plus, 100% of our team works remotely with the support of time tracking software. Our company culture specializes in supporting remote team members, and we&rsquo;ve been doing so for more than a decade. CT welcomes your application, wherever in the world it's coming from!</li>
</ul><h3 class="jobSectionHeader"><b>WHO SHOULD APPLY:</b></h3>
<p>
Copy Strategist at Coalition Technologies is a unique position that requires excellence in copywriting, editing, and management. Team members with experience in the fields of writing, marketing, advertising, and web content development have all excelled in this position. We will teach industry-leading SEO best practices. Candidates with prior SEO experience are always welcome.</p>
<h3 class="jobSectionHeader"><b>
YOU SHOULD HAVE:</b></h3>
<ul><li>Excellent written English with strong proofreading skills for flawless grammar, punctuation, and syntax. You must be able to achieve an excellent level of writing and editing without the use of AI tools.</li>
<li>An affinity for leadership, and an understanding of proper delegation.</li>
<li>An interest in learning how to write for the web and SEO practices.</li>
<li>The ability to write and follow strict content production guidelines.</li>
<li>The motivation to work both as a team player and independently on projects with minimal supervision.</li>
<li>The ability to maintain strict confidentiality and discretion concerning client information.</li>
<li>A reliable workstation with a fast computer, microphone, and webcam. Reliable internet access and power are required.</li>
<li>A general understanding of social media platforms such as Facebook, Twitter, YouTube, TikTok, Pinterest, Tumblr, LinkedIn, etc.</li>
<li>The availability to work 40 hours per week from 9:00 am to 6:00 pm PST.</li>
<li>Experience/education as a marketing copywriter, advertising copywriter, or in a similar professional position. (preferred)</li>
<li>A degree in English, public relations, advertising, creative writing, or a related field. (preferred)</li>
<li>Bonus points for prior experience in a position of management and mentorship. (preferred)</li>
</ul><h3 class="jobSectionHeader"><b>YOUR DUTIES AND TASKS:</b></h3>
<ul><li>Plan and produce new content for eCommerce and lead generation websites on a share of Coalition Technologies&rsquo; 200+ client accounts. The goal is to help our clients attract new customers, improve their Google search ranking (SEO), and increase their visibility to AI (GEO/AEO).</li>
<li>Lead a team of SEO copywriters. Provide the direction and information to support their success, along with feedback to help improve their work. - Your focus will be on delegating copywriting work rather than writing the content yourself.</li>
<li>Act as the supervising copy editor on your accounts. Our writers and producers will look to you as a content specialist and a manager of the brand&rsquo;s voice. Ensure content quality with an exceptional representation of the brand&rsquo;s identity and value propositions. Proper spelling, grammar, and syntax are fundamental.</li>
<li>Conduct keyword research for each page on a client&rsquo;s website. Become an effective online marketing manager by pairing their products and services with the most relevant search terms. Coalition Technologies will provide this training.</li>
<li>Speak directly with clients concerning copy production. This includes kickoff calls for onboarding new clients and regular alignment calls to -ensure that web content correctly represents their brand, products, and services.</li>
<li>Collaborate with multiple other team members, including digital producers, link builders, designers, and developers. You will ultimately be responsible for ensuring content is published live on clients&rsquo; websites and will work with others to make it happen.</li>
<li>Coordinate web content for multiple ongoing campaigns. Although the core of this role is search engine optimization, you may produce social media content, email marketing copy, press releases, and other promotional materials.</li>
</ul>
<p>We are looking for talented and diligent candidates who excel in our skills tests, and will consider these candidates even if past experience or educational background criteria aren't met.</p>
<p><i>
California, New York, Washington, and Colorado: starting base pay for this position ranges between $17 - $35 per hour. Compensation may vary based on factors such as experience, qualifications, skills test performance, geographic location, and seniority of the position offered. Outside of California, New York, Washington, and Colorado compensation may fall outside the above ranges.</i></p></div>

COPY STRATEGIST

AZAD Technology Partners

<div><div><b>AZAD is seeking a Litigation Attorney for a full-time, permanent employment position in Los Angeles, California and Orange, CA</b></div><div></div><div><br>
This position is full-time on-site, Monday to Friday. Expected start date December 28, 2025.</div><div></div><div><br>
The annual salary range for this position is between $153k-$215k depending on related qualifications and experience.</div><div></div><div><b><br>
Summary:</b></div><div>
Our client is a law firm seeking two Litigation Attorneys, one based in our Los Angeles headquarters and one based in our Orange County office. The incumbent will be responsible for all aspects of case management, with the exception of presenting cases at trial and arbitration. An experienced attorney with in-depth knowledge of medicine, law and issues related to medical malpractice litigation with the skill to develop effective case strategy.</div><div></div><div><b><br>
Essential Duties and Responsibilities:</b></div><div>
Work with the trial attorney and actively participates in: Formulating discovery and investigation strategy</div><div>
Obtaining concurrence with Claims Specialist on defense preparation</div><div>
Preparing pleadings</div><div>
Preparing and responding to discovery</div><div>
Attending court appearances</div><div>
Preparing lawsuits for trial/arbitration</div><div>
Preparing motions as requested</div><div>
Share knowledge and information with all attorneys</div><div>
Ensure cost effective work-up and overall defense of assignments</div><div>
Respond to &ldquo;hotline&rdquo; inquiries from the Claims Department</div><div>
Assist trial/lead attorneys with preparation of reports to Claims at all stages of litigation to ensure timely reporting and completion of case work-up</div><div>
Comply with the Defense Attorney Guidelines</div><div>
Represent CAP/MPT physicians at deposition in &ldquo;Depo-only&rdquo; cases<br>
</div><div></div><br>
<div><b>Education and/or Experience:</b></div><div>
J.D. Degree</div><div>
Minimum 3-6 years medical malpractice litigation experience</div><div></div><div><b><br>
Other Skills and Abilities:</b></div><div>
License to practice law in California</div><div>
Ability to work independently</div><div>
Ability to mentor, train, and build team enthusiasm among staff counsel</div></div>

Litigation Attorney

Heluna Health

<p></p><div><p>Community Health Project Los Angeles (CHPLA) is a program of Heluna Health. CHPLA&rsquo;s mission is to improve the health and wellbeing of people affected by substance use in Los Angeles, to increase access to health care, empower people to protect themselves, and educate each other to reduce harm in our communities. CHPLA combines direct services, advocacy, outreach, education, and research collaborations to fulfill this mission. Community Health Project Los Angeles was founded in 1992.</p>
<p>
Law Enforcement Assisted Diversion (LEAD) is a community-based diversion approach with the goals of improving public safety, and reducing unnecessary justice system involvement of people who participate in the program. In a LEAD program, law enforcement officers exercise discretionary authority at point of contact to divert individuals to a community-based, harm-reduction intervention for law violations driven by unmet behavioral health needs. In lieu of the traditional criminal justice system cycle - booking, detention, prosecution, conviction, incarceration - individuals are instead referred into a trauma-informed, harm reduction intensive case-management program where the individual receives a wide range of support services. Prosecutors and law enforcement work closely with case managers to ensure that all contacts with LEAD participants going forward, including new criminal prosecutions for other offenses, are coordinated with the service plan for the participant to maximize the opportunity to achieve behavioral change. There are certain core principles to LEAD that are essential to achieve transformative outcomes. These include LEAD&rsquo;s harm reduction/Housing First framework, which requires a focus on individual and community wellness, rather than an exclusive focus on sobriety; and police officers and sergeants involvement as meaningful and positive meaningful partners in program design and operations.</p>
<p>
The LEAD Case Manager reports to the CHPLA&rsquo;s Program Manager and Clinical Supervisor. The Case Manager position will provide field based intensive case management services to participants of CHPLA harm reduction programming. The Case Manager will provide direct services to assigned participants (approximately 20 case load), and coordinate care by meeting with participants regularly, assessing needs and facilitating access to appropriate resources. The Case Manager must develop and maintain positive collaborative relationships with community partners, and other service providers in order to best serve their participants.</p>
<p>
This is a full time, benefitted position (40 hours per week).</p>
<p>
Employment is provided by Heluna Health.</p>
<p><b>
 </b><b>The pay rate for this position is $29.25 per hour.</b></p>
<p><b>
 </b><b>ESSENTIAL FUNCTIONS</b></p>
<p><b>
 </b>Provided care from a truly harm reduction, nonjudgmental, participant-centered, and low-threshold approach.</p>
<ul>
<li>The Case Manager will be enrolling participants assigned to their caseload and meeting with them regularly to establish a working relationship, assess needs, and link to services and care.</li>
<li>At time of intake, assess and address immediate needs of client including need for medical care, shelter, food, clothing, and harm reduction services/supplies.</li>
<li>Assess ongoing client needs in regards to substance use, mental health, medical care, housing, and employment to determine specific service needs.</li>
<li>Assist participants in identifying appropriate housing/shelter and maintaining occupancy.</li>
<li>Develop and implement with client individualized initial assessments and care plans, which addresses client needs and goals including shelter, food, clothing, health care, substance use treatment or harm reduction strategies, education/training and employment resources.</li>
<li>Update assessments and care plans quarterly to reflect client&rsquo;s progress towards or attainment of articulated goals and the emergence of client needs; assist the client in developing their own autonomy.</li>
<li>Develop and maintain positive, collaborative relationship with community partners and other service providers including substance use treatment/MAT providers, mental health providers, housing resources, and primary healthcare, LA prosecutors and LAPD.</li>
<li>Educate participants on the range services available to them through CHPLA and partnered providers, including CHPLA Empowerment Program, SSP and MAT services, behavioral and health care services, budgeting, job assistance, overdose prevention, and legal assistance.</li>
<li>Complete documentation in a timely basis. Enter data into CHAMP system within 24-48 hours of client contact. Submit incident reports within 24 hours of incident.</li>
<li>Adhere to all contractually mandated guidelines and timeframes related to charting, assessment, contact, and documentation.</li>
<li>Provide structured Intensive Case Management Services consistent with harm reduction and Housing First principles.</li>
<li>Using all available tools, maintain contact with participants while enrolled in LEAD Program and be able to relay contact, attempted contact, and relevant status updates to management.</li>
<li>Assist participants in gaining entry into service programs. Assist participants in scheduling, attending, and keeping appointments, including providing transportation to and from appointments.</li>
<li>Take all appropriate and necessary actions to link participants in to care or services outlined by their needs and goals and support them in continuous engagement in services obtained.</li>
<li>Identify gaps and barriers in available community resources and advocate on behalf of participants with providers to navigate these barriers and successfully enroll client to receive services.</li>
<li>Support participants in the permanent support housing process by utilizing housing vouchers and resources such as HACLA, LAHSA, and Brilliant Corners.</li>
<li>Support participants with basic needs, utility and rental assistance, and housing resources to maintain permanent supportive housing.</li>
<li>Accompany participants to court or legal hearings to support and advocate on their behalf. With clinical support, write letters to court, to provide proof of engagement in LEAD program.</li>
<li>Accompany client to appointments and advocate for the client with a wide variety of other service providers.</li>
<li>Attend regular case conference meetings, weekly supervision, all staff meetings, and other required meetings.</li>
<li>Develop and maintain client files and other necessary reporting for assigned caseload according to contract requirements.</li>
<li>Participate in the upkeep and daily office operations, receiving and organizing of participants supplies, and assembly of participants supplies to be distributed from office space and in the field.</li>
<li>Supervise client drop-in center weekly as assigned.</li>
<li>Other duties as assigned by the Director of Client Services</li></ul><br>
<p></p>
<p><b>
JOB QUALIFICATIONS</b></p>
<p><b>
Education/Experience</b></p>
<p><b>
 </b>High school diploma or equivalent required, Bachelor&rsquo;s degree preferred.</p>
<ul>
<li>Experience linking people to housing, health care, entitlements, and treatment preferred.</li>
<li>Experience or fieldwork serving people who use drugs, people at-risk for overdose, and/or vulnerable populations.</li>
<li>Experience writing curricula preferred.</li>
</ul>
<p><b>Certificates/Licenses/Clearances</b></p>
<ul>
<li>A valid California driver&rsquo;s license, proof of vehicle insurance, and reliable transportation or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions</li>
<li>Successfully background check clearance.</li>
</ul>
<p><b>Other Skills, Knowledge, and Abilities</b></p>
<p><b>
 </b>Written and spoken proficiency in Spanish preferred.</p>
<ul>
<li>Understanding of substance use and harm reduction strategies.</li>
<li>Demonstrated passion for serving the chronically homeless population with co-occurring disorders.</li>
<li>Understanding and willingness to take a harm reduction approach</li>
<li>Able to maintain composure and clear judgement under high stress situations, high demands, and witness to acute medical and mental health crisis.</li>
<li>Proficient with Microsoft Office applications (Word, Outlook,); high level of initiative and willingness to stay current with technology required to complete work assignments.</li>
<li>Ability to prioritize and self-manage workload and activities in order to complete tasks in a timely and efficient manner.</li>
<li>Dependable, able to work under pressure, receptive to change, willingness to learn, with a cooperative and positive approach to problem solving.</li>
<li>Ability to establish and maintain effective working relationships with staff, participants, and outside contacts from a wide variety of ethnic, socioeconomic, and cultural backgrounds; effective tact and diplomacy skills.</li>
<li>Basic clerical skills, including typing, ability to proof read own work; good grammar and spelling skills.</li>
<li>Flexible team player.</li>
<li>Excellent attention to detail.</li>
<li>Ability to work very independently and seek supervision when appropriate.</li>
<li>Ability to set boundaries, resolves conflict, and de-escalates issues.</li>
<li>Willingness to utilize own vehicle or company vehicle to conduct business and provide transportation for participants.</li></ul><br>
<p></p>
<p><b>
PHYSICAL DEMANDS</b></p>
<ul>
<li>Stand Frequently</li>
<li>Walk Frequently</li>
<li>Sit Frequently</li>
<li>Handling / Fingering Occasionally</li>
<li>Reach Outward Occasionally</li>
<li>Reach Above Shoulder Occasionally</li>
<li>Climb, Crawl, Kneel, Bend Occasionally</li>
<li>Lift / Carry Occasionally - Up to 50 lbs</li>
<li>Push/Pull Occasionally - Up to 50 lbs</li>
<li>See Constantly</li>
<li>Taste/ Smell Not Applicable</li>
</ul>
<p>KEY</p>
<ul>
<li>Not Applicable Not required for essential functions</li>
<li>Occasionally (0 - 2 hrs/day)</li>
<li>Frequently (2 - 5 hrs/day)</li>
<li>Constantly (5+ hrs/day)</li></ul><br>
<p></p>
<p><b>
WORK ENVIRONMENT</b></p>
<p><b>
 </b>Both office and community setting. Will be necessary to travel throughout Los Angeles for participant care, participant transports and trainings. Field work takes place in a variety of setting including encampments, hospitals, shelters, courthouse, community settings. Agency vehicles are available, but work may require use of personal vehicle at times.</p><br>
<p></p>
<p><b>
APPLICATION PROCEDURES</b></p>
<p>
Interested candidates must submit a resume for consideration.</p>
<p>
Candidates with lived experience are encouraged to apply.</p>
<p><b>
EEOC STATEMENT</b></p>
<p>
It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.</p><p></p><p>
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</p></div>

Case Manager (CHPLA)

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