client services specialist

Tweety Four 7

Hiring: Client Success Specialist (Female Only) &ndash; Onsite | RawalpindiLocation: Bahria Town, Rawalpindi (Onsite) Shift: Night Shift (US &amp; Australia Time Zones) Employment Type: Full-Time Number of Vacancies: 7 Salary Range: PKR 100,000 &ndash; PKR 150,000We are hiring a Client Success Specialist (Female Candidates Only) to join our growing Client Success team. This role is ideal for candidates with strong communication skills who are passionate about client relationship management, customer experience, and working with international clients in a professional onsite environment.About the RoleAs a Client Success Specialist, you will act as a primary point of contact for clients, ensuring satisfaction, retention, and long-term success. You will work closely with internal teams to support onboarding, manage ongoing communication, resolve issues, and improve overall service delivery while maintaining accurate CRM records.Fresh graduates and candidates with up to 1 year of experience in customer success, customer support, or client-facing roles are encouraged to apply.Key Responsibilities<ul><li>Manage day-to-day communication with clients via email, calls, and CRM platforms</li><li>Understand client requirements and ensure timely delivery of solutions</li><li>Coordinate with Engineering, Support, and Operations teams to address client needs</li><li>Assist in tracking and reporting client satisfaction, engagement, and retention metrics</li><li>Support client onboarding and training sessions to ensure a smooth experience</li><li>Maintain accurate client data and documentation in CRM systems</li><li>Record client feedback and support continuous service improvements</li><li>Learn and apply best practices in client relationship management and service excellence</li></ul>Job Requirements<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Communications, or a related field</li><li>Up to 1 year of experience in a client-facing, customer success, or support role</li><li>Excellent verbal and written communication skills in English</li><li>Basic familiarity with CRM systems such as Salesforce or HubSpot is an advantage</li><li>Positive attitude, eagerness to learn, and strong interpersonal skills</li><li>Willingness to work night shifts:</li><li>US Time Zone: 6:00 PM &ndash; 3:00 AM</li><li>Australia Time Zone: 3:00 AM &ndash; 12:00 PM</li><li>Female candidates only</li></ul>Compensation and Benefits<ul><li>Competitive salary between PKR 100,000 and PKR 150,000</li><li>10 paid time off (PTO) days annually</li><li>Free pick and drop transportation provided by the company</li><li>Structured career growth and development plan</li><li>Supportive and collaborative work environment</li><li>Exposure to international clients and global best practices</li></ul>Why Join Us<ul><li>Professional onsite work environment in Bahria Town, Rawalpindi</li><li>Clear growth path within Client Success and Account Management</li><li>Opportunity to build a long-term career in customer and client success</li><li>Work with international clients and structured processes</li></ul>Apply NowIf you are passionate about delivering excellent client experiences and want to grow your career as a Client Success Specialist, we encourage you to apply today.~Client Success Specialist, Customer Success Jobs, Client Support Specialist, Customer Experience Jobs, CRM Jobs, Night Shift Jobs for Females, Bahria Town Rawalpindi Jobs, Onsite Jobs for Women, International Client Support, Customer Relationship ManagementJob Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthAbility to commute/relocate:<ul><li>Rawalpindi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Client Success Specialist (Female)

isolved

<div>Job Description
HR Services Sales Specialist
Job Level
P2
Summary/Objective
The HR Services Sales Specialist is responsible for promoting and selling isolved's HR Services solutions to existing clients. This role focuses on identifying HR-related challenges and providing technology-driven solutions to optimize workforce management. By developing strong relationships with clients, the HR Services Sales Specialist helps organizations streamline HR functions and enhance compliance, efficiency, and employee engagement. This role also works closely with the Talent Services team to ensure clients have access to workforce planning and talent development solutions.
Core Job Duties<ul><li>
Develop expertise in isolved's HR Services offerings and their impact on workforce management.
</li><li>Engage with clients to assess HR needs and provide tailored solutions that support compliance and employee engagement.
</li><li>Educate clients on best practices for HR technology adoption, talent retention, and workforce development.
</li><li>Upsell HR Services solutions while ensuring a consultative, value-driven approach.
</li><li>Work collaboratively with support and operations teams to ensure a positive client experience.
</li><li>Monitor sales performance and identify trends to refine sales strategies.
</li><li>Meet and exceed sales targets while maintaining a strong focus on client satisfaction.
</li><li>Refer clients to additional isolved solutions, including core HCM, Talent Services, and 401(k) offerings, when appropriate.
</li></ul>Job Complexity
Developing professional expertise. Beginning to focus on attaining proficiency in one or more areas of their role. Applies company policies and procedures to resolve a variety of issues.
Interaction
Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
Supervision
Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
Experience
Typically requires a Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.
Minimum Qualifications<ul><li>
A high school diploma or equivalent is required; a bachelor's degree in business, human resources, finance, or a related field is preferred.</li><li>
At least 3-5 years of experience in sales, account management, or client services, preferably within HCM technology, financial services, or a related industry.</li><li>
Proven ability to consult with clients, identify needs, and effectively sell solutions that drive business value.</li><li>
Strong understanding of industry-specific concepts, regulations, and best practices relevant to the role.</li><li>
Excellent written and verbal communication skills with the ability to engage clients and simplify complex topics.</li><li>
Demonstrated success in building and maintaining client relationships while identifying upsell and cross-sell opportunities.</li><li>
Experience working with CRM systems and sales enablement tools.</li><li>
Ability to work independently while collaborating effectively with internal teams to ensure client success.</li><li>
Results-driven mindset with a passion for delivering an outstanding customer experience.</li><li>
Adaptability to a fast-paced, evolving sales environment with a commitment to continuous learning and improvement.</li></ul>
Physical Demands
Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds.
Travel Required
Yes, up to 15% domestic travel may be required.
Work Authorization
Employee must be legally authorized to work in the United States.
FLSA Classification
Exempt
Location
Any
Internal Job Title
HR Services Specialist
Effective Date
02/03/2025
About isolved
isolved is a provider of human capital management (HCM) solutions that help organizations recruit, retain and elevate their workforce. More than 195,000 employers and 8 million employees rely on isolved's software and services to streamline human resource (HR) operations and deliver employee experiences that matter. isolved People Cloud&trade; is a unified yet modular HCM platform with built-in artificial intelligence (AI) and analytics that connects HR, payroll, benefits, and workforce and talent management into a single solution that drives better business outcomes. Through the Sidekick Advantage&trade;, isolved also provides expert guidance, embedded services and an engaged community that empowers People Heroes&trade; to grow their companies and careers. Learn more at www.isolvedhcm.com.
isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.</div>

HR Services Sales Specialist

Convera Holdings, LLC.

Overview Customer Support Specialist, Service Delivery - SydneyThe Customer Support Specialist (full time) is responsible for evaluating and enhancing service delivery frameworks to ensure consistent, high-quality outcomes for key customers, with a focus on improving customer satisfaction and retention. This role involves analysing and optimising end-to-end Middle Office payment processes, monitoring performance against established KPIs and SLAs, and facilitating effective collaboration between Operations, Sales, Client Management, and external stakeholders.The Customer Support Specialist takes ownership of operational deliverables, identifying opportunities for process improvement and implementing best practices to streamline workflows. Additionally, the role includes coaching and quality assurance oversight for team members managing customers, ensuring alignment with service standards and continuous improvement objectives. You will also be hands-on in providing amazing levels of customer service to Convera clients. Responsibilities <ul><li>Conduct detailed analysis of current business workflows and operational procedures within the payments processing and client servicing environment.</li><li>Deliver friendly and professional service to customers through inbound, outbound and eService channels in high volume, fast-paced environment, utilizing phone and email.</li><li>Identify areas of inefficiency, bottlenecks, and risk exposure in operational systems, and recommend practical, data-driven improvements.</li><li>Collaborate with cross-functional teams-including back-office, sales, compliance, technology, and global offices-to develop and implement streamlined business processes.</li><li>Participate in projects aimed at process automation, operational digitization, and workflow optimization, working closely with technology and robotics teams.</li><li>Monitor key performance indicators (KPIs) related to service delivery, processing times; prepare reports and dashboards to communicate findings.</li><li>Document revised procedures and support change management efforts by delivering training and guidance to impacted teams.</li><li>Serve as a liaison between business units and technical teams to ensure that operational requirements are effectively translated into system specifications and improvements.</li><li>Analyse customer issue trends and escalation data to identify systemic challenges and develop preventive strategies that enhance service quality and client satisfaction.</li><li>Contribute to risk mitigation by identifying operational vulnerabilities and recommending controls or procedural adjustments to strengthen resilience.</li><li>This is a Hybrid role, based in Convera's Sydney office (1 Margaret Street, Sydney) with the ability to wfh 2 days per week.</li></ul> Qualifications & Experience <ul><li>Must have - paid experience within the Corporate Foreign exchange/B2B payments industry</li><li>Minimum 5 years' experience contributing to business process analysis, operational efficiency initiatives, or organisational improvement projects, ideally within financial services or payments environments.</li><li>Essential - you must have permanent ongoing working rights in Australia to be considered for this role. We are not able to support with a visa.</li><li>Bachelor's degree in Commerce, Business Administration, Finance, or a related field (preferred)</li><li>Strong analytical skills with the ability to interpret data and operational metrics.</li><li>Excellent stakeholder engagement, communication, and interpersonal skills.</li><li>Proficient in Microsoft Office Suite, especially Excel for data analysis and reporting.</li></ul> About Convera Convera is a global leader in commercial payments that powers international business by moving money with ease. We provide tech-led payment solutions to help more than 26,000 customers globally grow with confidence, from small businesses to CFOs and treasurers. As experts in foreign exchange, risk and compliance, with an unrivaled regulatory footprint, Convera's financial network spans more than 140 currencies and 200 countries and territories.Our teams care deeply about the value we deliver to our customers, which makes Convera a rewarding place to work. This is an exciting time for our organization as we expand our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging. Benefits <ul><li>Competitive salary(salary range $76,515 AUD - $153,800 AUD)</li><li>Great career growth and development opportunities in a global organization</li></ul>

Customer Support Specialist, Service Delivery Sydney

CloudRCM Solutions

We are seeking a proactive and detail-oriented Communication Specialist to join our team. The ideal candidate will be responsible for building and maintaining strong relationships with clients in USA through effective communication, ensuring customer satisfaction, and resolving inquiries or issues promptly. A strong command of professional email communication, active listening, and problem-solving are essential for success in this role.Key Responsibilities:Serve as the primary point of contact for assigned clients, ensuring their needs and expectations are consistently met.Draft clear, professional, and empathetic email communications to respond to client inquiries and issues.Manage and monitor client correspondence through email, phone, and other communication channels.Handle client concerns and complaints with a solutions-oriented approach and escalate complex issues when necessary.Maintain up-to-date records of client interactions in the CRM system.Collaborate with internal teams (Sales, Operations, Billing, etc.) to deliver seamless service to clients.Provide timely updates and follow-ups to ensure client satisfaction.Identify opportunities to improve client experience and support retention initiatives.Assist in onboarding new clients and guiding them through initial processes.Qualifications:Proven experience in client services, customer support, or account management (1&ndash;3 years preferred).Exceptional written and verbal communication skills, with a strong focus on email etiquette and tone.Proficiency with CRM tools, email platforms, and productivity software (e.g., Outlook, Gmail, Microsoft Office, or Google Workspace).Strong problem-solving abilities with a client-first mindset.Detail-oriented and highly organized with the ability to manage multiple client accounts.Ability to stay calm under pressure and handle sensitive situations with professionalism.Bachelor&rsquo;s degree in Communications, Business, Marketing, or a related field is a plus.Preferred Skills:Experience working in healthcare/finance/technology industries.Knowledge of basic customer success metrics and reporting.Ability to work independently and in a team-oriented environment.Job Type: Full-timeWork Location: In person

Communication Specialist

Personify Health

<div>Overview:
<div>
Who We Are</div><div>
Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we&rsquo;re shaping a healthier, more engaged future.</div>
Responsibilities:
<div>
Who are you?</div> 
The Delivery Specialist will have responsibility for maintaining a broad understanding and technical knowledge of all Personify Health products and services to ensure quality delivery on service and performance commitments to clients. This client-facing and engaged role will help execute the strategy coordinated by Account Management and the client team. 
In this role you will wear many hats, but your knowledge will be essential in the following:<ul><li>
Coordinate the documenting, submission, tracking, communication, and monitoring of client program requirements post-implementation (either new logo or cross/upsell implementation)</li><li>
Help clients to match program needs with operationally efficient delivery options</li><li>
Build relationships with cross-functional teams (Finance, Implementation, Client Operations, Member Services, Product, DSR, and Live Services teams) to execute on deliverables for clients</li><li>
Deliver agreed reporting from internal tools</li><li>
Support member service delivery by resolving needs for of client-specific information, updating training agents and completing documentation
</li><li>Proactively monitor satisfactory resolution of client technical support issues by appropriate internal team</li><li>
Working knowledge of tools significant in responsibilities, including but not limited to Salesforce, GenAdmin, Gainsight, MicroStrategy, JIRA and/or Confluence.</li><li>
Aligning client requests with best practices informed by a thorough understanding of the Personify Health platform.</li></ul>
You&rsquo;ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Qualifications:
<div>
What you bring to the Personify Health Team:</div> 
In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:<ul><li>
Bachelor&rsquo;s degree or comparable experience in a related field (health, healthcare, health science, wellness, customer service, business management, operations, and/or logistics)
</li><li>1-3+ years of professional work experience, preferably aligned to roles in operations / logistics, customer service, customer management, software implementation and / or project management.
</li><li>Previous experience in SaaS, or health / wellness and/or health care industry (preferred)</li></ul>
You also take pride in offering the following Core Skills, Competencies, and Characteristics:<ul><li>
Excellent customer facing skills, including a commitment to client satisfaction</li><li>
Impeccable organization and priority management skills
</li><li>Ability to manage multiple tasks with varied dependencies and timelines
</li><li>Self-motivated with proactive approach, appropriate sense of urgency and a positive attitude</li><li>
Able to navigate change and support clients in change management</li><li>
Proficiency with various software applications, including but not limited to Microsoft Suite (Word, Excel, PowerPoint, Outlook, Teams, and OneDrive), virtual meeting platforms</li><li>
Ability to navigate a dynamic technological environment</li><li>
Required to work cross functionally with co-workers
</li><li>Outstanding interpersonal skills, including strong communication skills, both verbal and written.</li><li>
Creative approach to problem-solving</li><li>
Solid analytical skills</li></ul> 
No candidate will meet every single desired qualification. If your experience looks a little different from what we&rsquo;ve identified and you think you can bring value to the role, we&rsquo;d love to learn more about you!<div></div><div> 
Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.</div> 
We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.</div>

Client Delivery Specialist

JPMorganChase

<div>JOB DESCRIPTION 
Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers.
Job Summary
As a Client Data Specialist within our KYC/AML team, you will be responsible for understanding and implementing KYC standards, guidelines, policies, and procedures. You will handle and maintain confidential client documentation, collect and verify confidential client data, and review client data/processes to meet firm-wide quality standards. This role provides an opportunity to engage with the Middle office and be part of KYC/AML interactions, offering a challenging and rewarding environment for growth and development.
Job Responsibilities<ul><li>
Understand and implement of KYC standards, guidelines, policies, and procedures.</li><li>
Handle and maintain confidential client documentation.</li><li>
Understand the firm&rsquo;s KYC requirements when completing documentation inclusive of Customer Identification Program (CIP), Minimum Due Diligence (MDD),</li><li>
Conduct Enhanced Due Diligence (EDD), Local Due Diligence (LDD), Specialized Due Diligence (SpDD) and Product Due Diligence requirements (PDD)</li><li>
Review of client data/processes to meet firm wide quality standards</li><li>
Interpret alerts and communicating to management when applicable</li><li>
Engage with Middle office and be part of KYC/AML interactions to complete the case as per the timeline.
</li></ul>Required qualifications, capabilities and skills
<ul><li>Bachelor&rsquo;s Degree or Graduate Degree.</li><li>
Knowledge of KYC is essential with at least 2 years&rsquo; experience (Audit, Control, Risk, AML, and Research may also be areas of experience)</li><li>
Strong research, analytical and comprehension skills, with ability to analyze large amounts of data</li><li>
Client focused with great customer engagement skills</li><li>
Experience in adhering to controls and compliance standards</li><li>
Self-starter with high levels of commitment &amp; motivation to work with data, fix issues and achieve success in a team environment</li></ul>
ABOUT US 
 
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world&rsquo;s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. 
<div>
<div>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. 
</div></div> 
 
ABOUT THE TEAM 
 
J.P. Morgan&rsquo;s Commercial &amp; Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial &amp; Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.</div>

KYC Client Data Specialist

Cognizant Technology Solutions

<div></div><div>At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role&rsquo;s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in San Jose, CA
As a Data Collection Specialist, you will make an impact by managing research collections with participants designed to validate the engineering approach for augmented &amp; virtual reality-enabled products. We will evaluate feedback and make recommendations to the AR/VR product teams that will be used in design strategies and engineering approaches. The Data Collections Specialist will also develop analytical methods for consolidating data inputs &amp; collating user feedback to help guide the technical requirements of the product team. In this role, you will manage the end-to-end success of this program from data collection, data review &amp; visualization, to client reporting &amp; technical issue troubleshooting.
You will be a valued member of the Cognizant team and work collaboratively with the
Augmented Reality / Virtual Reality (AR/VR) team, stakeholders and other teams.
In this role, you will:<ul><li>
Gather user feedback, preferences &amp; research data based on requirements from the client</li><li>
Manage end-to-end workflow from scheduling, to compiling results, to client reporting, to documenting &amp; troubleshooting technical issues</li><li>
Create process documentation, training materials, best practices and represent data with charts and graphs for easy consumption by client stakeholders</li><li>
Collaborate with team members on data validation, deriving key insights, coordination &amp; task prioritization, and communicate updates about fixes/edits to tools &amp; programs used for collection</li><li>
Handle inbound requests from existing partners for marketing support</li><li>
Triage operational issues &amp; make recommendations for how to alter process based on observations</li><li>
Report project status, adhere to key timelines and milestones, identify data gaps, and serve as a conduit between operational and technical teams</li><li>
Update information in internal planning tools and platforms as necessary, such as logging and tracking all activities and appointment minutes</li><li>
Utilize internal tools to engage with participants, track communications &amp; deliver results.</li></ul>
What you need to have to be considered:<ul><li>
Equivalent practical experience. Bachelor's degree in Business Administration, or a related field is preferred.</li><li>
Excellent oral and written communications</li><li>
Experience with data analysis, uncovering insights in data &amp; data visualization</li><li>
Experience in customer service or client services</li><li>
Experience working in digital/technology companies with tech products</li><li>
Excellent communication skills, with the ability to formulate and articulate data collection details with participants and internal teams</li><li>
Have a strong understanding and passion for technology and enjoy keeping up to date on the current trends</li><li>
Ability to effectively operate with flexibility in a fast-paced, constantly evolving team environment with minimum supervision and a high degree of autonomy</li><li>
Must be a self-starter, with willingness to embrace change, quickly learn new technologies, work closely as a member of cross functional teams, and be open to new ideas and processes</li><li>
Responsible for fulfillment/completion of deliverables within area of responsibility within set timelines</li><li>
Knowledge and interest in AR/VR</li></ul>
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you&rsquo;re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
Salary and Other Compensation:
The hourly rate for this position is between $19.00 - $20.43 per hour, depending on experience and other qualifications of the successful candidate.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:<ul><li>Life &amp; Disability Insurance</li><li>Group health dental &amp; Wellness</li><li>Sick Leaves</li><li>401(k) plan and contributions</li></ul>
Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.</div>

Data Collection Specialist

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