client services specialist

BB Holdings

Customer Care Specialist Location: Lahore (On-site) Job Type: Full-timeWe are looking for a highly motivated and customer-focused Customer Care Specialist to join our growing team. This role is ideal for individuals with 1.5 to 2 years of experience in client services or customer success, especially in UK and USA-based campaigns. However, freshers with excellent communication skills and a strong passion for customer service are also encouraged to apply.As a Customer Care Specialist, you will be the primary point of contact for our clients, responsible for delivering exceptional support, resolving issues efficiently, and ensuring a positive overall customer experience.Key Responsibilities<ul><li>Respond to customer inquiries, concerns, and support requests via phone and email in a timely and professional manner</li><li>Resolve customer complaints and troubleshoot technical issues to ensure high levels of customer satisfaction</li><li>Maintain comprehensive knowledge of our products and services, staying up to date on new features and updates</li><li>Process orders, returns, and exchanges; escalate issues to relevant departments as needed</li><li>Accurately log and track customer interactions using CRM tools for future reference and reporting</li><li>Follow up on unresolved issues to ensure timely resolution and customer satisfaction</li><li>Collaborate with internal departments (e.g., Sales, Product Development, and Marketing) to address client needs and improve service delivery</li><li>Share feedback and insights on recurring issues or customer trends to support process improvements</li><li>Participate in ongoing training to enhance service skills and product knowledge</li></ul>Qualifications<ul><li>Fresh graduates are welcome to apply</li><li>1.5 to 2 years of experience in a customer support or client services role is preferred</li><li>Strong communication skills in both verbal and written English, with a professional and empathetic tone</li><li>Excellent problem-solving abilities and the confidence to manage challenging situations</li><li>Ability to multitask and handle multiple client issues simultaneously</li><li>Comfortable working under pressure and meeting deadlines while maintaining accuracy</li><li>A positive, proactive attitude and a passion for customer success</li><li>Experience in technical troubleshooting or in an international BPO/call center environment is a plus.</li><li>Age Limit: Under 40</li></ul>Why Join Us?<ul><li>Competitive salary and benefits package</li><li>Opportunities for career growth and professional development</li><li>A supportive, collaborative, and dynamic team environment</li><li>A chance to work with a diverse group focused on delivering top-tier customer experiences</li></ul>Perks &amp; Benefits<ul><li>Monday to Friday schedule</li><li>Weekends off</li><li>No rotational shifts or off</li><li>Lunch on the house! (Enjoy delicious Desi, Chinese, Continental, and Fast Food options.)</li></ul>Shift TimingsSummer: 01:00 PM &ndash; 10:00 PMWinter: 02:00 PM &ndash; 11:00 PMNote: This is an on-site role. Remote work is not available for this position.Commute: Applicants must be able to commute to Lahore.Job Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Care Specialist

Client Care Specialist Location: Lahore (On-site) Job Type: Full-timeWe are looking for a highly motivated and customer-focused Client Care Specialist to join our growing team. This role is ideal for individuals with 1.5 to 2 years of experience in client services or customer success, especially in UK and USA-based campaigns. However, freshers with excellent communication skills and a strong passion for customer service are also encouraged to apply.As a Client Care Specialist, you will be the primary point of contact for our clients, responsible for delivering exceptional support, resolving issues efficiently, and ensuring a positive overall customer experience.Key Responsibilities<ul><li>Respond to customer inquiries, concerns, and support requests via phone and email in a timely and professional manner</li><li>Resolve customer complaints and troubleshoot technical issues to ensure high levels of customer satisfaction</li><li>Maintain comprehensive knowledge of our products and services, staying up to date on new features and updates</li><li>Process orders, returns, and exchanges; escalate issues to relevant departments as needed</li><li>Accurately log and track customer interactions using CRM tools for future reference and reporting</li><li>Follow up on unresolved issues to ensure timely resolution and customer satisfaction</li><li>Collaborate with internal departments (e.g., Sales, Product Development, and Marketing) to address client needs and improve service delivery</li><li>Share feedback and insights on recurring issues or customer trends to support process improvements</li><li>Participate in ongoing training to enhance service skills and product knowledge</li></ul>Qualifications<ul><li>Fresh graduates are welcome to apply</li><li>1.5 to 2 years of experience in a customer support or client services role is preferred</li><li>Strong communication skills in both verbal and written English, with a professional and empathetic tone</li><li>Excellent problem-solving abilities and the confidence to manage challenging situations</li><li>Ability to multitask and handle multiple client issues simultaneously</li><li>Comfortable working under pressure and meeting deadlines while maintaining accuracy</li><li>A positive, proactive attitude and a passion for customer success</li><li>Experience in technical troubleshooting or in an international BPO/call center environment is a plus.</li><li>Age Limit: Under 40</li></ul>Why Join Us?<ul><li>Competitive salary and benefits package</li><li>Opportunities for career growth and professional development</li><li>A supportive, collaborative, and dynamic team environment</li><li>A chance to work with a diverse group focused on delivering top-tier customer experiences</li></ul>Perks &amp; Benefits<ul><li>Monday to Friday schedule</li><li>Weekends off</li><li>No rotational shifts or off</li><li>Lunch on the house! (Enjoy delicious Desi, Chinese, Continental, and Fast Food options.)</li></ul>Shift Timings<ul><li>Summer: 01:00 PM &ndash; 10:00 PM</li><li>Winter: 02:00 PM &ndash; 11:00 PM</li></ul>Note: This is an on-site role. Remote work is not available for this position. Commute: Applicants must be able to commute to Lahore.Job Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthWork Location: In person

Client Care Specialist

Brisk Dev

<div>
 
 
 Job Title: Client Acquisition &amp; Support Specialist
 
 
 
 📍
 
 Location:
 
 DHA Phase 8, Lahore (Onsite)
 
 
 🕒
 
 Timings:
 
 3:00 PM &ndash; 12:00 AM
 
 
 💼
 
 Experience:
 
 1+ Year
 
 
 💰
 
 Compensation:
 
 Fixed Salary + Commission-Based Incentives
 
 
 
 About the Role
 
 
 
 Brisk Dev Pvt. Ltd. is seeking a dynamic and technically strong
 
 Client Acquisition &amp; Support Specialist
 
 to join our growing team. The ideal candidate must have hands-on experience with
 
 technical products, SaaS solutions, digital services, or software-based offerings
 
 , along with the ability to communicate product value clearly to clients. You will play a key role in bringing new clients onboard, nurturing existing relationships, and ensuring seamless technical support throughout the customer lifecycle.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Identify, acquire, and onboard new clients through targeted outreach and relationship-building.
 </li>
 <li>
 Present and demonstrate technical products/services while clearly explaining functionality, benefits, and use cases.
 </li>
 <li>
 Manage and respond to client inquiries, ensuring timely and accurate technical support.
 </li>
 <li>
 Maintain strong follow-up routines to convert leads into active clients and meet monthly acquisition targets.
 </li>
 <li>
 Collaborate closely with technical, development, and project teams to ensure client needs are communicated and fulfilled.
 </li>
 <li>
 Monitor client accounts and ensure high levels of satisfaction and retention.
 </li>
 <li>
 Prepare client reports, documentation, and performance summaries for management review.
 </li>
 <li>
 Continuously research market trends, competitors, and industry demands to identify new opportunities.
 </li>
 </ul>
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Software Engineering, Computer Science, IT, Business
 
 , or a related field.
 </li>
 <li>
 
 Minimum 1 year of experience
 
 in client acquisition, technical sales, or customer support.
 </li>
 <li>
 Strong understanding of
 
 technical products, software services, and digital solutions
 
 .
 </li>
 <li>
 Excellent communication, negotiation, and presentation skills.
 </li>
 <li>
 Ability to explain complex technical concepts in simple, client-friendly language.
 </li>
 <li>
 Target-driven mindset with the ability to work in a fast-paced, dynamic environment.
 </li>
 <li>
 Prior experience in
 
 selling or supporting digital products/software services
 
 is highly preferred.
 </li>
 <li>
 Ability to clearly mention and discuss past products/services handled during interviews.
 </li>
 </ul>
 
 
</div>

Client Acquisition & Support Specialist

Customer Support Specialist Location: Lahore (On-site) Job Type: Full-timeWe are looking for a highly motivated and customer-focused Customer Support Specialist to join our growing team. This role is ideal for individuals with 1.5 to 2 years of experience in client services or customer success, especially in UK and USA-based campaigns.. However, freshers with excellent communication skills and a strong passion for customer service are also encouraged to apply.As a Customer Support Specialist you will be the primary point of contact for our clients, responsible for delivering exceptional support, resolving issues efficiently, and ensuring a positive overall customer experience.Key Responsibilities<ul><li>Respond to customer inquiries, concerns, and support requests via phone and email in a timely and professional manner</li><li>Resolve customer complaints and troubleshoot technical issues to ensure high levels of customer satisfaction</li><li>Maintain comprehensive knowledge of our products and services, staying up to date on new features and updates</li><li>Process orders, returns, and exchanges; escalate issues to relevant departments as needed</li><li>Accurately log and track customer interactions using CRM tools for future reference and reporting</li><li>Follow up on unresolved issues to ensure timely resolution and customer satisfaction</li><li>Collaborate with internal departments (e.g., Sales, Product Development, and Marketing) to address client needs and improve service delivery</li><li>Share feedback and insights on recurring issues or customer trends to support process improvements</li><li>Participate in ongoing training to enhance service skills and product knowledge</li></ul>Qualifications<ul><li>Fresh graduates are welcome to apply</li><li>1.5 to 2 years of experience in a customer support or client services role is preferred</li><li>Strong communication skills in both verbal and written English, with a professional and empathetic tone</li><li>Excellent problem-solving abilities and the confidence to manage challenging situations</li><li>Ability to multitask and handle multiple client issues simultaneously</li><li>Comfortable working under pressure and meeting deadlines while maintaining accuracy</li><li>A positive, proactive attitude and a passion for customer success</li><li>Experience in technical troubleshooting or in an international BPO/Call Center environment is a plus.</li><li>Age Limit: Less than 40</li></ul>Why Join Us?<ul><li>Competitive salary and benefits package</li><li>Opportunities for career growth and professional development</li><li>A supportive, collaborative, and dynamic team environment</li><li>A chance to work with a diverse group focused on delivering top-tier customer experiences</li></ul>Shift Timings<ul><li>Summer: 01:00 PM &ndash; 10:00 PM</li><li>Winter: 02:00 PM &ndash; 11:00 PM</li></ul>Note: This is an on-site role. Remote work is not available for this position.Ability to Commute: Must be able to commute to Lahore.Job Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Support Specialist

Customer Relations Specialist Location: Lahore (On-site) Job Type: Full-timeWe are looking for a highly motivated and customer-focused Customer Relations Specialist to join our growing team. This role is ideal for individuals with 1.5 to 2 years of experience in client services or customer success, especially in UK and USA-based campaigns. However, freshers with excellent communication skills and a strong passion for customer service are also encouraged to apply.As a Customer Relations Specialist, you will be the primary point of contact for our clients, responsible for delivering exceptional support, resolving issues efficiently, and ensuring a positive overall customer experience.Key Responsibilities<ul><li>Respond to customer inquiries, concerns, and support requests via phone and email in a timely and professional manner</li><li>Resolve customer complaints and troubleshoot technical issues to ensure high levels of customer satisfaction</li><li>Maintain comprehensive knowledge of our products and services, staying up to date on new features and updates</li><li>Process orders, returns, and exchanges; escalate issues to relevant departments as needed</li><li>Accurately log and track customer interactions using CRM tools for future reference and reporting</li><li>Follow up on unresolved issues to ensure timely resolution and customer satisfaction</li><li>Collaborate with internal departments (e.g., Sales, Product Development, and Marketing) to address client needs and improve service delivery</li><li>Share feedback and insights on recurring issues or customer trends to support process improvements</li><li>Participate in ongoing training to enhance service skills and product knowledge</li></ul>Qualifications<ul><li>Fresh graduates are welcome to apply</li><li>1.5 to 2 years of experience in a customer support or client services role is preferred</li><li>Strong communication skills in both verbal and written English, with a professional and empathetic tone</li><li>Excellent problem-solving abilities and the confidence to manage challenging situations</li><li>Ability to multitask and handle multiple client issues simultaneously</li><li>Comfortable working under pressure and meeting deadlines while maintaining accuracy</li><li>A positive, proactive attitude and a passion for customer success</li><li>Experience in technical troubleshooting or in an international BPO/call center environment is a plus.</li><li>Age Limit: Under 40</li></ul>Why Join Us?<ul><li>Competitive salary and benefits package</li><li>Opportunities for career growth and professional development</li><li>A supportive, collaborative, and dynamic team environment</li><li>A chance to work with a diverse group focused on delivering top-tier customer experiences</li></ul>Perks &amp; Benefits<ul><li>Monday to Friday schedule</li><li>Weekends off</li><li>No rotational shifts or off</li><li>Lunch on the house! (Enjoy delicious Desi, Chinese, Continental, and Fast Food options.)</li></ul>Shift Timings<ul><li>Summer: 01:00 PM &ndash; 10:00 PM</li><li>Winter: 02:00 PM &ndash; 11:00 PM</li></ul>Note: This is an on-site role. Remote work is not available for this position. Commute: Applicants must be able to commute to Lahore.Job Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Relations Specialist

NASDAQ

<div>Nasdaq Technology is looking for a passionate IMPLEMENTATION SPECIALIST with focus on delivering CV10 implementations, to join Mumbai Nasdaq AxiomSL Technology center in India. If Innovation and effectiveness drive you forward this is the place for you! 
Nasdaq is continuously revolutionizing markets and undergoing transformations while we adopt new technologies to develop innovative solutions, constantly aiming to rewrite tomorrow As an Implementation Specialist, you will play a techno-functional role in delivery of complex regulatory reporting solutions of varying sizes to new and existing customers globally and will be part of the client services team within the FinTech industry. 
 
We are looking for candidates with a genuine desire and drive to deliver top technology solutions to today's markets. 
 
With this position we offer : 
 
Join the CDC India team in FinTech Client Services organization, a team that is responsible for implementation and delivery of Nasdaq AxiomSL solutions globally.<div></div><div>
Role &amp; Responsibilities -</div><div>
As an Implementation Specialist, your focus will be implementing and supporting the CV10 projects for Nasdaq AxiomSL clients globally. Besides working closely with your colleagues in Mumbai, you will also work closely with Nasdaq teams in other countries.</div><div>
Key responsibilities include:</div><ul><li>
Support client discovery workshops, designing and configuring solutions within project parameters</li><li>
Collaborating with Nasdaq and client stakeholders, Solution Architects, Subject Matter Experts, to analyze and understand client data and implement best possible solutions for the clients</li><li>
Delivering end-user training for platform or solution related trainings</li><li>
Providing regulatory reporting expertise and staying current with regulatory developments</li><li>
Following SDLC best practices, maintaining precise documentation</li></ul><div></div><div>
The ideal candidate combines foundational technical skills, business analysis capabilities with growing regulatory knowledge and client interaction skills.</div><div>
We expect you to have: (Minimum Qualifications)</div><ul><li>
Minimum of 5 years of experience working on delivering regulatory reporting solutions with 3+ years working on Axiom</li><li>
Familiarity with Capital market concepts such as Financial Statements, Accounting, risk reporting, reference data sets related to regulatory reporting</li><li>
Excellent SQL skills and experience using SQL query tools</li><li>
Experience with Axiom CV v9/10</li><li>
Experience and a strong interest in software implementation and process management is required</li><li>
Is service focused and can communicate clearly with client personnel at any level, from technical staff to executive leadership.</li><li>
Ability to travel to client locations or other Nasdaq offices, or stay at certain locations during implementation (typically 3 to 9 months).</li></ul><div></div><div>
Education Qualification: Bachelors/Master&rsquo;s degree in computer science, Business / Finance or related discipline, or equivalent work experience.</div><div></div><div>
It would be great if you are (Preferred Qualifications)</div><ul><li>
Experience in regulatory reporting functional concepts across different jurisdictions</li><li>
Proficient in using JIRA, MS Office apps</li><li>
Certified scrum master / knowledgeable in agile methodologies</li><li>
Has experience in SDLC lifecycles for regtech solutions</li><li>
Aware of cloud computing fundamentals</li></ul><div></div><div>
Does it sound like you?</div><div>
As the selection process is ongoing, please submit your application in English as soon as possible. We will get back to you in 2-3 weeks.</div><div>
Come as you are</div><div>
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information or any other status protected by applicable law.</div><div>
Nasdaq is a leading global provider of trading, clearing, exchange technology, listing, information, and public company services. As the creator of the world's first electronic stock market, its technology powers more than 100 marketplaces in 50 countries. Nasdaq is home to over 4,000 total listings with a market value of approximately $12 trillion.</div><div>
To learn more, about our business visit business.nasdaq.com. Check out more about our Life at Nasdaq.</div><div></div><div>
Come as You Are</div><div></div><div>
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.</div><div></div><div>
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.</div></div><div></div>

Specialist - Technical Analysis

Convera Holdings, LLC.

Overview Customer Support Specialist, Service Delivery - SydneyThe Customer Support Specialist (full time) is responsible for evaluating and enhancing service delivery frameworks to ensure consistent, high-quality outcomes for key customers, with a focus on improving customer satisfaction and retention. This role involves analysing and optimising end-to-end Middle Office payment processes, monitoring performance against established KPIs and SLAs, and facilitating effective collaboration between Operations, Sales, Client Management, and external stakeholders.The Customer Support Specialist takes ownership of operational deliverables, identifying opportunities for process improvement and implementing best practices to streamline workflows. Additionally, the role includes coaching and quality assurance oversight for team members managing customers, ensuring alignment with service standards and continuous improvement objectives. You will also be hands-on in providing amazing levels of customer service to Convera clients. Responsibilities <ul><li>Conduct detailed analysis of current business workflows and operational procedures within the payments processing and client servicing environment.</li><li>Deliver friendly and professional service to customers through inbound, outbound and eService channels in high volume, fast-paced environment, utilizing phone and email.</li><li>Identify areas of inefficiency, bottlenecks, and risk exposure in operational systems, and recommend practical, data-driven improvements.</li><li>Collaborate with cross-functional teams-including back-office, sales, compliance, technology, and global offices-to develop and implement streamlined business processes.</li><li>Participate in projects aimed at process automation, operational digitization, and workflow optimization, working closely with technology and robotics teams.</li><li>Monitor key performance indicators (KPIs) related to service delivery, processing times; prepare reports and dashboards to communicate findings.</li><li>Document revised procedures and support change management efforts by delivering training and guidance to impacted teams.</li><li>Serve as a liaison between business units and technical teams to ensure that operational requirements are effectively translated into system specifications and improvements.</li><li>Analyse customer issue trends and escalation data to identify systemic challenges and develop preventive strategies that enhance service quality and client satisfaction.</li><li>Contribute to risk mitigation by identifying operational vulnerabilities and recommending controls or procedural adjustments to strengthen resilience.</li><li>This is a Hybrid role, based in Convera's Sydney office (1 Margaret Street, Sydney) with the ability to wfh 2 days per week.</li></ul> Qualifications & Experience <ul><li>Must have - paid experience within the Corporate Foreign exchange/B2B payments industry</li><li>Minimum 5 years' experience contributing to business process analysis, operational efficiency initiatives, or organisational improvement projects, ideally within financial services or payments environments.</li><li>Essential - you must have permanent ongoing working rights in Australia to be considered for this role. We are not able to support with a visa.</li><li>Bachelor's degree in Commerce, Business Administration, Finance, or a related field (preferred)</li><li>Strong analytical skills with the ability to interpret data and operational metrics.</li><li>Excellent stakeholder engagement, communication, and interpersonal skills.</li><li>Proficient in Microsoft Office Suite, especially Excel for data analysis and reporting.</li></ul> About Convera Convera is a global leader in commercial payments that powers international business by moving money with ease. We provide tech-led payment solutions to help more than 26,000 customers globally grow with confidence, from small businesses to CFOs and treasurers. As experts in foreign exchange, risk and compliance, with an unrivaled regulatory footprint, Convera's financial network spans more than 140 currencies and 200 countries and territories.Our teams care deeply about the value we deliver to our customers, which makes Convera a rewarding place to work. This is an exciting time for our organization as we expand our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging. Benefits <ul><li>Competitive salary(salary range $76,515 AUD - $153,800 AUD)</li><li>Great career growth and development opportunities in a global organization</li></ul>

Customer Support Specialist, Service Delivery Sydney

Search 10000+ Client services specialist jobs near you this December. New roles added regularly across leading industries. Apply today.