client services specialist

Coastal Bend Wellness Foundation

<div>Description:

Job Title: Client Services Specialist
Classification: Full-Time/Exempt
Reports to: Director of Client Services
Salary: $18 -22 per hour
Summary: Responsible for supporting the delivery of high-quality, client-centered HIV services through both direct client care and clinical quality management activities. This position ensures that services are delivered in accordance with Ryan White Program standards of care and are continuously improved to enhance client health outcomes, retention in care, and viral suppression.
The Client Services Specialist conducts clinical chart reviews, monitors HAB performance measures, and implements data-driven clinical quality management initiatives. In addition, this role maintains a client caseload to directly support engagement in care and ensure quality practices are grounded in real-time service delivery.
Direct Client Service Responsibilities &ndash; 50%<ul><li>
Provides direct case management services to people living with HIV in accordance with Ryan White program standards of care.</li><li>
Conducts client assessments, service plans, and reassessments to identify barriers to care and supportive service needs.</li><li>
Assists clients with linkage and retention in HIV medical care and supportive services.</li><li>
Coordinates care services with medical providers, behavioral health providers, and other community partners to improve client health outcomes.</li><li>
Assists clients with referrals for medical care, medications, housing, transportation, food assistance, and other support services as appropriate.</li><li>
Maintains accurate and timely documentation of all client encounters and services in accordance with Ryan White documentation requirements.</li><li>
Supports clients in navigating the healthcare system and accessing resources needed to maintain engagement in care.</li><li>
Maintains accurate, timely, and compliant documentation of all client encounters in the electronic medical record (EMR).</li><li>
Maintains a client caseload as assigned.</li></ul>
Clinical Quality Management (CQM) Responsibilities &ndash; 50%<ul><li>
Conducts routine clinical chart reviews to ensure compliance with Ryan White standards of care and to evaluate quality of service delivery.</li><li>
Monitors HAB performance measures and other clinical quality indicators to assess program effectiveness and client health outcomes.</li><li>
Ensures clinical documentation reflects accurate, complete, and person-centered care practices.</li><li>
Identifies trends, gaps, and opportunities for improvement through data analysis and chart review findings.</li><li>
Supports implementation of the agency&rsquo;s Clinical Quality Management (CQM) Plan.</li><li>
Collaborate with program staff to strengthen service delivery practices and ensure alignment with clinical standards and HAB measures.</li><li>
Provides feedback, education, and technical assistance to staff to improve documentation, service quality, and client outcomes.</li><li>
Participates in Quality Management Committee meetings and contributes to agency-wide clinical quality improvement initiatives.</li><li>
Utilizes data from clinical chart reviews, client interactions, and performance measures to drive improvements in care and service delivery.</li><li>
TCT and EMR data entry.</li></ul>
Requirements:

Additional Expectations<ul><li>
Demonstrates strong communication and interpersonal skills when working with clients and staff.</li><li>
Applies critical thinking and problem-solving skills to address barriers to care.</li><li>
Maintains strong organizational and time-management skills to balance direct service and quality responsibilities.</li><li>
Promotes a culture of quality, accountability, and continuous improvement across the organization.</li></ul>
Qualifications / Experience<ul><li>
Required Education: Bachelor&rsquo;s degree in Social Work, Psychology, Public Health, or related field; or equivalent experience.</li><li>
Required Experience: Minimum of two (2) years of case management or healthcare-related experience.</li><li>
Preferred: Experience with Ryan White programs, HIV care, or quality management activities.</li><li>
Knowledge of HAB performance measures, clinical quality improvement principles, and standards of care preferred.</li><li>
Must maintain a valid driver&rsquo;s license and personal automobile insurance.</li></ul>
Time/Physical Requirements<ul><li>
Monday-Friday, 8:00am-5:00pm/40 hours per week.</li><li>
Some evening and weekend activities may be required</li><li>
Tasks occur in both office settings and in field; some local and in-state travel may be required (5%)</li><li>
Able to lift 25lbs and perform normal duties associated with a clinic or office setting</li><li>
Tasks occur in both office settings and in the field. Travel to all counties served will be required</li></ul></div>

Client Services Specialist

Anderson Merchandisers

<div><div><div>WE ARE LOOKING FOR GREAT PEOPLE TO JOIN OUR TEAM- just like you!
Our associates have a lot in common. They have great interpersonal skills, enjoy working independently, are self-motivated, and have a relentless drive. Did we mention that while they are working hard, they also like to have fun?
We offer flexible hours, competitive pay, and great benefits for both full and part-time associates.
If this sounds like a good fit for you, come join our team!
As an Anderson Merchandisers Associate, you may be eligible for these benefits*.<ul><li>Flexible work schedules</li><li>401(k) retirement plan</li><li>Health Insurance &ndash; including Dental and Vision</li><li>Telehealth</li><li>Health Savings Account</li><li>Accident Insurance</li><li>Critical Illness Insurance</li><li>Life Insurance</li><li>Long Term Care</li><li>Short Term Disability</li><li>Long Term Disability</li><li>Associate Assistance Fund</li><li>Anderson Cares Natural Disaster Fund</li><li>Associate Savings Plan</li><li>Anderson Cares Fund</li><li>Paid Time Off</li><li>Discounts - Cell Phone, Vehicle, Pet Insurance</li><li>Training &amp; Career Development</li></ul><ul><li>All benefits subject to eligibility per company policy.</li></ul></div></div>
Reporting to the Director, DASH Operations, the Quality Assurance Specialist is responsible for reviewing the work being executed in retail from the field teams to ensure that we are providing the best quality proof of execution (data and photos) to our clients. Collaborating and working with BDMs and project teams, taking direction from the Director, DASH Operations, and ensuring accuracy are integral to this position.
What would you do in this role?
TYPE OF SUPERVISION RECEIVED:
The Client Services QA Specialist reports directly to the Director, DASH Operations.
RESPONSIBILITIES AND DUTIES, including but not limited to the following:<ul><li>Review of photos and data to ensure quality reporting is being delivered</li><li>Clearly communicate/collaborate with other team members</li><li>Work with defined quality expectations and targets</li><li>Develop tools and best practices for QA review</li><li>Other duties/projects as assigned or requested by the Director, DASH Operations</li></ul>
QUALIFICATIONS, including but not limited to the following:<ul><li>Must have knowledge and experience using Microsoft Excel, email and internet</li><li>Experience working in a team-oriented, collaborative environment</li><li>Rapidly adapt and respond to changes in environment and priorities</li><li>Must be able to learn new software programs as required for projects</li><li>Work performed could be while sitting, standing, or walking</li></ul>
Other Duties - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
IND-123</div>

Client Services QA Specialist - PT Remote

Durfee Law Group

<div><h3 class="jobSectionHeader">About Us</h3><div>
We&rsquo;re a growing law firm focused on delivering high-quality, relationship-driven legal services. Our team is professional, client-focused, and committed to a seamless client experience from the very first call. We&rsquo;re looking for a Legal Intake Specialist to join our front-line client team&mdash;someone who thrives in a fast-paced environment and can combine warmth, attention to detail, and professionalism to guide potential clients through the intake process.</div><div></div><h3 class="jobSectionHeader"> 
About the Role</h3><div>
As our Legal Intake Specialist, you&rsquo;ll be the first point of contact for prospective clients&mdash;both over the phone and through email. You&rsquo;ll answer incoming calls via our live phone queue, conduct detailed intake conversations, schedule consultations, and serve as a reliable liaison between clients and attorneys. You&rsquo;ll also support basic administrative and compliance tasks, with the opportunity to contribute to special projects as needed.</div><div></div><h3 class="jobSectionHeader"> 
What You&rsquo;ll Do</h3><ul><li>
Answer and manage incoming calls via the firm&rsquo;s live phone queue</li><li>
Conduct warm, professional intake interviews and lead follow-ups with prospective clients</li><li>
Confidently explain the firm&rsquo;s services and guide clients toward scheduling consultations</li><li>
Schedule and coordinate appointments with attorneys, including pre-meeting prep</li><li>
Attend client consultations (when requested) to take notes and track next steps</li><li>
Accurately document client information and communication in the CRM</li><li>
Maintain a clean and up-to-date intake pipeline; close out leads as needed</li><li>
Support with Client Engagement and Collect Client Payments</li><li>
Assist with basic statutory agent billing, compliance reminders, and light administrative tasks</li><li>
Support internal projects or firm-wide operations when needed</li></ul><div></div><h3 class="jobSectionHeader"> 
What We&rsquo;re Looking For</h3><ul><li>
2+ years of experience in a client-facing, intake, legal support, or administrative role</li><li>
Excellent phone presence and communication skills</li><li>
Proven ability to guide clients through decisions using a consultative approach</li><li>
Highly organized and attentive to details, especially with follow-ups and data entry</li><li>
Professional, composed, and empathetic when speaking with clients</li><li>
Comfortable learning and using CRM systems (Odoo, Hubspot preferred, but not required)</li><li>
Thrives in a team environment, but can work independently and take initiative</li></ul><h3 class="jobSectionHeader"> 
Bonus Points For:</h3><ul><li>
Experience working in a law firm or professional services firm</li><li>
Familiarity with statutory agent services or entity compliance</li><li>
Experience using Odoo or similar CRM platforms</li></ul><h3 class="jobSectionHeader"> 
Why You&rsquo;ll Love Working Here</h3><ul><li>
Supportive, close-knit team culture</li><li>
Room to grow with a firm that values initiative and follow-through</li><li>
Exposure to legal, compliance, and business operations</li><li>
Opportunity to make a direct impact on client satisfaction and firm efficiency</li></ul>
E04JI800hta340930w2</div>

Legal Assistant, Intake Specialist

Leeds Professional Resources

Overview We are seeking a dynamic and enthusiastic Customer Service Specialist to join the team of a large global Consumer Goods company! This role is perfect for individuals who thrive on helping others, possess excellent communication skills, and enjoy engaging with diverse clients. As a Customer Service Specialist, you will be the point of contact for the organization, providing exceptional support to all customers and ensuring their experience is positive, efficient, and memorable. Your energy and proactive approach will drive customer satisfaction and foster long-term relationships.Duties<ul><li>Respond promptly to customer inquiries via email and phone; emphasis on email customer service</li><li>Assist clients with product or service questions, troubleshooting issues, and resolving complaints with professionalism and patience</li><li>Conduct outbound email responses and calling to follow up on customer requests or gather feedback for continuous improvement</li><li>Manage data entry tasks accurately within our customer relationship management (CRM) system and maintain detailed records of interactions</li><li>Support sales efforts by identifying customer needs, promoting relevant products or services, and contributing to client retention strategies</li><li>Handle cash transactions securely when necessary, ensuring proper cash handling procedures are followed</li><li>Collaborate with team members to improve customer support processes and share insights gained from client interactions</li></ul>Qualifications<ul><li>Prior experience in customer service environments or customer support roles is preferred, with a strong emphasis in email customer service</li><li>Strong sales aptitude with the ability to upsell or cross-sell products effectively</li><li>Excellent communication skills&mdash;both verbal and written&mdash;are essential for success in this role</li><li>Proficiency in Microsoft Office applications (Word, Excel) and general computer skills required for daily tasks</li><li>Experience with outbound calling campaigns and call center operations is advantageous</li><li>Demonstrated analysis skills to assess customer needs and resolve issues efficiently</li><li>Ability to perform data entry quickly and accurately while maintaining attention to detail</li><li>Familiarity with call etiquette standards and professional demeanor during all interactions</li></ul>Pay: $16.00 per hourWork Location: In person

Customer Service Specialist

Manpower Middle East

<div>
 
 We are looking for a dedicated and customer-focused
 
 Customer Service Specialist
 
 to join our team. The ideal candidate will have
 
 2&ndash;4 years of experience
 
 in customer service and a strong ability to handle inquiries, resolve issues, and deliver a high-quality customer experience.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Serve as the primary point of contact for customers via phone, email, or chat.
 </li>
 <li>
 Handle customer inquiries, complaints, and requests in a timely and professional manner.
 </li>
 <li>
 Provide accurate information about products, services, and company policies.
 </li>
 <li>
 Resolve issues efficiently while ensuring customer satisfaction and retention.
 </li>
 <li>
 Maintain and update customer records in CRM systems.
 </li>
 <li>
 Collaborate with internal teams to resolve complex cases and improve service delivery.
 </li>
 <li>
 Monitor customer feedback and suggest improvements to enhance overall experience.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent experience.
 </li>
 <li>
 
 2&ndash;4 years of experience
 
 in customer service or a related role.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Strong problem-solving and conflict-resolution abilities.
 </li>
 <li>
 Ability to multitask and work in a fast-paced environment.
 </li>
 <li>
 Proficiency in MS Office and customer service/CRM tools.
 </li>
 <li>
 Customer-centric mindset with strong attention to detail.
 </li>
 </ul>
 
 
 
 
 This role is ideal for professionals who are passionate about delivering exceptional customer experiences and building strong client relationships.
 
</div>

Boxes and Packaging

Job Summary We are seeking a dynamic and detail-oriented Customer Services Specialist focused on Boxes and Packaging to join our vibrant team. In this role, you will be the frontline ambassador for our packaging solutions, ensuring clients receive exceptional support and guidance throughout their experience. Your energetic approach will help streamline customer interactions, resolve inquiries efficiently, and promote our packaging products with enthusiasm. This position offers an exciting opportunity to develop your communication skills while contributing to a fast-paced, customer-centric environment.Duties<ul><li>Respond promptly and professionally to customer inquiries via phone, email, and chat regarding boxes and packaging options, orders, and services</li><li>Assist clients in selecting the appropriate packaging solutions based on their needs, providing detailed product information and recommendations</li><li>Process orders accurately using data entry systems, ensuring all details are correct and complete</li><li>Maintain excellent phone etiquette during outbound calls to follow up on orders or gather customer feedback</li><li>Support client services by resolving issues related to packaging orders, delivery schedules, or product returns with a positive attitude</li><li>Collaborate with sales teams to identify opportunities for upselling or cross-selling packaging products</li><li>Keep detailed records of customer interactions, transactions, and feedback to improve service quality and analyze trends</li></ul>Experience<ul><li>Previous experience in customer support or client services within a call center environment is highly preferred</li><li>Proven ability to handle outbound calling with confidence and professionalism</li><li>Strong communication skills in English; bilingual abilities are a plus for engaging diverse customer bases</li><li>Familiarity with Microsoft Office applications such as Word and Excel for data management and reporting</li><li>Demonstrated computer skills including navigation of CRM systems or order processing platforms</li><li>Experience in sales or upselling techniques that enhance customer satisfaction and business growth</li><li>Knowledge of call center protocols, phone etiquette, and analysis skills for assessing customer needs effectively</li><li>Ability to perform data entry accurately while maintaining high typing speeds</li><li>Cash handling experience is advantageous but not required</li></ul>Join us as a Customer Services Specialist &mdash; Boxes and Packaging &mdash; where your enthusiasm fuels exceptional service! Bring your multilingual talents, communication prowess, and passion for helping customers succeed. Together, we&rsquo;ll create memorable experiences that keep clients coming back for more!Pay: $20.00 - $24.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Vision insurance</li></ul>Work Location: In person

customer services specialist boxes and packaging

Marsh McLennan

<div><h2 class="jobSectionHeader">Company:
</h2>Marsh McLennan Agency
<h2 class="jobSectionHeader">Description:
</h2>Client Specialist &ndash; Business Insurance
Our not-so-secret sauce.
Award-winning, inclusive, Top Workplace culture doesn&rsquo;t happen overnight. It&rsquo;s a result of hard work by extraordinary people. The industry&rsquo;s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Specialist at MMA.
Marsh McLennan Agency (MMA) provides business insurance, employee health &amp; benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world&rsquo;s leading professional services firm, Marsh (NYSE: MRSH).
A day in the life.
As our Client Specialist on the Business Insurance team, you&rsquo;ll work directly with the Account Director / Account Executive and be responsible for servicing, growing, and retaining an existing commercial book of business. This includes the ability to manage workload by processing daily servicing tasks. You will be responsible for assisting the team with marketing and placement of new &amp; renewal commercial accounts.
This position has the ability to work out of any of our Michigan offices in Grand Rapids, Livonia or Troy.
Our future colleague.
We&rsquo;d love to meet you if your professional track record includes these skills:
<ul><li>Bachelor&rsquo;s degree preferred.
</li><li>Minimum 1-3 years commercial insurance experience is preferred.
</li><li>Property/Casualty license or ability to attain preferred.
</li><li>Licensed Insurance Counselor license or ability to attain is required.
</li><li>Must be a self-starter, be able to work under extreme pressure, multi-task, be detailed and meet deadlines.
</li><li>Ability to work well with people, in a team environment, and to communicate effectively at all levels is required.
</li><li>Excellent verbal and written communication skills and a proven ability to establish relationships at all levels.
</li><li>Flexibility and creativity for developing innovative and customized business solutions.
</li><li>Strong analytical and problem-solving skills.
</li><li>High level of proficiency with Microsoft Office applications to include Excel, Word, PowerPoint, and Outlook preferred.
</li></ul>We know there are excellent candidates who might not check all of these boxes. Don&rsquo;t be shy. If you&rsquo;re close, we&rsquo;d be very interested in meeting you.
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.
Some benefits included in this role are:
<ul><li>Generous time off, including personal and volunteering
</li><li>Tuition reimbursement and professional development opportunities
</li><li>Hybrid work
</li><li>Charitable contribution match programs
</li><li>Stock purchase opportunities
</li></ul>To learn more about a career at MMA, check out our website or flip through our recruiting brochure .
Follow us on social media to meet our colleagues and see what makes us tick:
<ul><li>Instagram
</li><li>Facebook
</li><li>X
</li><li>LinkedIn
</li></ul>Who you are is who we are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
#LI-Hybrid
#MMAEHB</div>

Client Specialist - Business Insurance

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Client Services Specialist

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customer services specialist boxes and packaging

Client Specialist - Business Insurance