client services vice president

State Street

<div><div>We are seeking a seasoned Vice President to lead end‑to‑end post‑trade custody operations in the Kingdom of Saudi Arabia (KSA), covering securities settlement, cash and FX operational support, corporate actions &amp; income, reconciliations, and client onboarding/account setup &ndash; Sunday to Thursday. The role will own strategy, execution, risk &amp; control, client experience, and transformation across the KSA post‑trade ecosystem: trading on Saudi Exchange, clearing via Muqassa (CCP), and depository/settlement via Edaa, with settlement cash movements supported through SAMA. The role will scale the operating model to support rapid market growth, deliver superior service, and strengthen the control environment while partnering closely with internal and external stakeholders.</div><div></div><div>
Why this role is important to us</div><div>
State Street is one of the world&rsquo;s largest global custodians, with over USD 51.7 trillion in AUC/A, and is executing a growth strategy that includes expanding direct market presence.</div><div>
As part of this strategy, the Kingdom of Saudi Arabia (KSA) is a priority market, supported by Vision 2030 reforms, increasing foreign participation, and strong institutional demand.</div><div>
This role is critical to:</div><ul><li><div>
Enabling scalable market entry and growth by delivering strong, controlled post‑trade operations aligned to local market infrastructure and rules.</div></li><li><div>
Ensuring a high-quality client experience through timely settlement, strong exception management, and robust controls as KSA market activity expands.</div></li><li><div>
Supporting the firm&rsquo;s ability to deepen relationships with key institutional clients as the market evolves.</div></li></ul><div></div><div>
Key responsibilities (KSA-specific)</div><div>
1) Strategic &amp; Operational Leadership</div><ul><li><div>
Own the KSA post‑trade strategy; set clear KPIs, SLAs, controls, and documentation (SOPs, playbooks).</div></li><li><div>
Lead securities clearing and settlement at Edaa, including T+2 exchange trades and negotiated deals (T+0 to T+5) in line with KSA market practice.</div></li><li><div>
Oversee DvP cash settlement via SAMA through our cash correspondent bank, ensuring funding readiness and timely resolution of cash and securities breaks.</div></li><li><div>
Direct FX operational support (confirmations, value dates, SSIs) to meet client cash needs and settlement requirements.</div></li><li><div>
Own end‑to‑end corporate actions (entitlements, postings, reconciliations, tax) and income processing with high data quality.</div></li><li><div>
Govern client onboarding, account set‑up, including Investor Identification Number capture/validation, and QFI onboarding to ensure settlement readiness.</div></li></ul><div></div><div>
2) Risk, Control &amp; Governance</div><ul><li><div>
Act as first line of defence: strengthen the control environment, implement RCSA, and maintain audit‑ready documentation.</div></li><li><div>
Ensure adherence to market cutoffs and procedures (Saudi Exchange, Muqassa, Edaa, SAMA); manage fails, market claims, and rollovers.</div></li><li><div>
Own incident management, root‑cause analysis, corrective actions, and preventive controls; drive continuous improvement.</div></li><li><div>
Oversee SWIFT ISO 15022 (MT) messaging quality and ISO 20022 (MX) messaging readiness to maximize STP and minimize exceptions.</div></li><li><div>
Lead business continuity planning (BCP), resiliency testing, and operational risk reporting to senior leadership.</div></li></ul><div></div><div>
3) People Leadership</div><ul><li><div>
Build and lead a high‑performing team of managers and specialists; provide coaching, feedback, and career development.</div></li><li><div>
Own workforce planning (capacity, skills matrix, cross‑coverage) and location strategy; ensure Sunday&ndash;Thursday market coverage.</div></li><li><div>
Drive performance management, succession planning, and a diverse, inclusive culture aligned to enterprise values.</div></li><li><div>
Define role clarity, objectives, and development plans, sponsor training and certification for core market and technical skills.</div></li></ul><div></div><div>
4) Client, Market &amp; Stakeholder Management</div><ul><li><div>
Engage at executive level with clients, manage SLAs, and ensure delivery against commitments; own high‑severity escalations.</div></li><li><div>
Partner with brokers, custodians, clearing/settlement participants, market entities and internal teams (Ops, Risk, Technology, Client Services).</div></li><li><div>
Represent the firm in working groups; provide thought leadership on market changes and operational implications.</div></li><li><div>
Oversee vendor performance and service reviews; drive corrective actions and efficiency improvements.</div></li></ul><div></div><div>
5) Transformation &amp; Technology</div><ul><li><div>
Lead automation and digitization initiatives to improve STP, reduce cycle time, and enhance client experience.</div></li><li><div>
Own operational MIS and dashboards, including KPI definitions, thresholds, and trend analysis.</div></li></ul><div></div><div>
6) Financial &amp; Capacity Management</div><ul><li><div>
Own budget, forecasting, and cost‑to‑serve; track productivity and unit cost; deliver efficiency targets.</div></li><li><div>
Run utilization and capacity models; balance demand, staffing, and cutoffs; maintain resilience for peak volumes and market events.</div></li><li><div>
Prepare monthly Operations Review Packs for senior leadership covering KPIs, risks, client escalations, remediation, and automation pipeline.</div></li></ul><div></div><div>
7) Metrics &amp; KPI Framework</div><ul><li><div>
STP levels and timely resolution of operational exceptions.</div></li><li><div>
Settlement performance, including value‑date settlement rates and fail management.</div></li><li><div>
Cash and securities reconciliation quality and aged break management.</div></li><li><div>
Cash funding accuracy, FX confirmation timeliness, and instruction lifecycle efficiency.</div></li><li><div>
Corporate actions entitlement accuracy and event processing quality.</div></li><li><div>
Operational risk effectiveness, audit issue closure, and BCP test outcomes.</div></li><li><div>
Client service and financial efficiency, including SLA adherence, NPS, and cost‑to‑serve.</div></li></ul><div></div><div>
Experience &amp; preferred qualifications</div><ul><li><div>
Bachelor&rsquo;s degree in finance, Accounting, Economics, or related field; Master's/MBA preferred.</div></li><li><div>
12&ndash;15+ years in post‑trade operations (settlement, corporate actions, cash/FX, reconciliations); 5&ndash;8+ years in people leadership.</div></li><li><div>
Strong KSA/Middle East market expertise with working knowledge of Saudi Exchange, Muqassa (CCP), Edaa (CSD), and SAMA payments.</div></li><li><div>
Hands‑on knowledge of SWIFT ISO 15022 (MT) and exposure to ISO 20022 (MX) SWIFT messaging.</div></li><li><div>
Demonstrated experience building controls, managing audits, and driving process re‑engineering and automation (Lean Six Sigma a plus).</div></li><li><div>
Executive presence, stakeholder management, and excellent communication skills; able to navigate complex escalations.</div></li><li><div>
Familiarity with platforms such as Bloomberg, Refinitiv and corporate‑actions systems; strong MS Excel/Power BI for analytics.</div></li></ul><div>
#LI</div><div></div><div>
About State Street</div><div></div><div>
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.</div><div></div><div>
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you&rsquo;ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.</div><div></div><div>
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.</div><div></div><div>
Discover more information on jobs at <div>StateStreet.com/careers</div></div><div></div><div>
Read our <div>CEO Statement</div></div></div>

Core Operations, VP

Scorpion

<div><div><h3 class="jobSectionHeader"><b>About Us</b></h3>
<div>Scorpion is the leading provider of technology and services helping local businesses thrive. We do this by helping customers understand local market dynamics, make the most of their marketing, and deliver experiences their customers will love. We offer tools to know what's going on with marketing, competitors, and customers. We offer a unique blend of AI support and teams of real human people with local expertise committed to customer success. At Scorpion, we are ready to do whatever it takes to help our clients reach their goals. Our technology and personalized tools bring everything together to help local businesses easily understand their unique business, market, and customer needs. We put SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, Lead Management, Appointment Scheduling, and more to work for local businesses. We're a technology-led service with a human touch.</div></div><h3 class="jobSectionHeader"><b>
About the Role</b></h3>
<p>
As Vice President of Client Experience, you will shape how clients experience Scorpion from day one through long term partnership. You will identify the moments that build trust, remove friction between teams, and create clear ownership so clients experience consistency and care at every step. This role is about turning client insight into action and helping the organization operate as one connected, client focused system.<br>
<br>
Reporting to the Chief People Officer, you will lead a high performing Client Experience team while partnering closely with leaders across Sales, Account Management, Product, Marketing, People, and Operations. You will influence how teams collaborate, set enterprise wide experience standards, and build practical tools and feedback loops that drive real behavior change.<br>
<br>
This is a highly visible leadership role for someone who enjoys building, improving, and challenging the status quo in service of a better experience for both clients and teams. You are curious, collaborative, and energized by bringing people together around a shared vision.<br>
<br>
If you are passionate about creating meaningful client impact, building inclusive teams, and shaping how an organization shows up for its clients, we would love to hear from you.</p>
<h3 class="jobSectionHeader"><b>
What Your Success Will Look Like</b></h3>
<h3 class="jobSectionHeader"><b>Voice of the Client</b></h3>
<ul><li>Stay closely connected to client experiences through review of sales handoffs, onboarding conversations, business reviews, escalations, written communications, and feedback channels.</li>
<li>Identify patterns across client feedback, satisfaction metrics, reviews, and support interactions.</li>
<li>Build scalable ways to capture, analyze, and act on feedback to continuously improve the client journey.</li>
<li>Translate insights into clear, measurable improvements that strengthen trust and long term outcomes.</li>
</ul><h3 class="jobSectionHeader"><b>Client Experience Strategy and Journey Design</b></h3>
<ul><li>Define and lead the enterprise wide client experience vision and roadmap.</li>
<li>Design and continuously improve the end to end client journey across segments and lifecycle stages.</li>
<li>Establish clear experience standards aligned with Scorpion's brand promise and value proposition.</li>
<li>Develop practical playbooks and frameworks that support consistency while allowing flexibility for client needs.</li>
</ul><h3 class="jobSectionHeader"><b>Lifecycle Optimization and Continuous Improvement</b></h3>
<ul><li>Identify friction points and opportunities across onboarding, engagement, renewal, and growth stages.</li>
<li>Lead cross functional initiatives that improve the client experience and strengthen long term partnerships.</li>
<li>Implement scalable systems that balance consistency with personalization.</li>
</ul><h3 class="jobSectionHeader"><b>Metrics and Accountability</b></h3>
<ul><li>Own key client experience outcomes, including retention, renewal, expansion, client health, and satisfaction metrics.</li>
<li>Build visibility through clear dashboards and shared metrics that support informed decision making.</li>
<li>Partner with leaders to address systemic challenges and improve performance across the client journey.</li>
</ul><h3 class="jobSectionHeader"><b>Cross Functional Leadership</b></h3>
<ul><li>Partner closely with Sales, Account Management, Product, Marketing, and Operations to create a connected client experience.</li>
<li>Ensure alignment between business strategy and experience delivery.</li>
<li>Influence service models and priorities based on client and field insights.</li>
<li>Embed client focused thinking into planning, decision making, and day to day operations.</li>
</ul><h3 class="jobSectionHeader"><b>Team Leadership</b></h3>
<ul><li>Build and lead a high performing Client Experience team that combines strategy, analysis, and enablement.</li>
<li>Ensure the team remains connected to real client experiences through regular exposure and learning.</li>
<li>Coach and influence leaders across the organization to deliver consistent client value.</li>
<li>Foster a culture of collaboration, accountability, and continuous improvement.</li>
</ul><h3 class="jobSectionHeader"><b>Who You Are And What You Bring</b><br>
</h3>
<ul><li>Education
<ul><li>Bachelor's degree in Business, Marketing, Communications, Organizational Leadership, Human Centered Design, Psychology, or a related field&mdash;or equivalent practical experience.</li>
<li>Advanced degrees such as a Master of Business Administration, Human Centered Design, Organizational Leadership, or related fields are valued.</li>
</ul> </li><li>Experience
<ul><li>10+ years of experience leading client experience or customer lifecycle strategy within complex, cross functional organizations.</li>
<li>5+ years of experience leading and developing high performing CX focused teams within complex organizations.</li>
<li>Deep experience operating and improving client facing functions such as Customer Success, Account Management, or Professional Services within complex organizations.</li>
</ul></li><li>Skills
<ul><li>Ability to synthesize complex information and present clear, compelling recommendations that drive enterprise level decisions.</li>
<li>Track record of defining and scaling client experience frameworks that influence how distributed teams operate and deliver value.</li>
<li>Proven ability to influence senior leaders and drive enterprise alignment around shared client experience outcomes.</li>
<li>Ability to translate client insight into strategic narratives that influence decision making and drive enterprise action.</li>
</ul></li></ul><h3 class="jobSectionHeader"><b>Our Scorpion Values</b></h3>
<ul><li><b>Winning Mindset:</b> When our clients win, we win.</li>
<li><b>Genuine Care:</b> We only succeed when we are truly invested in our clients and each other.</li>
<li><b>Unmatched Results:</b> We deliver more than expected&ndash;and then some&ndash;driving the best results and impacting lives.</li>
<li><b>Constant Improvement:</b> We believe there is always a better way. We learn we ask &quot;What if?&quot; we build and then do it again.</li>
<li><b>Unbeatable Teamwork:</b> We come from different backgrounds but have the same vision. We only get there by doing it together, as a team.</li>
</ul><h3 class="jobSectionHeader"><b>A Scorpion Leader will lead by example, and this is what it looks like</b></h3>
<ul><li><b>Leads from the front:</b> Rolls up their sleeves to solve problems; Has an open door; Leads by example</li>
<li><b>Empowers their teams to hit their goals:</b> Clears the path; Provides the right resources; Coaches and develops</li>
<li><b>Builds trust:</b> Has self-awareness and high EQ; Shares transparently; Does what they say, consistently</li>
<li><b>Communicates effectively:</b> Shares their vision; Gives and seeks feedback; Share necessary information quickly</li>
<li><b>Motivates &amp; Inspires:</b> Celebrates wins; Brings people along; Gets people excited about the work</li>
<li><b>Makes their team an exciting place to be:</b> Engages the whole team; Builds unity and togetherness; Creates a positive atmosphere</li>
</ul><h3 class="jobSectionHeader"><b>Compensation</b></h3>
<p>
We acknowledge that states have passed legislation promoting pay transparency. As a national employer, Scorpion has made the decision to post our expected pay rate or pay range (as applicable) in all our job postings, regardless of geographic location.</p>
<ul>
<li>The base salary range is $220,000 (entry-level) - $250,000 (highly experienced), exclusive of fringe benefits. If you are hired at Scorpion, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. Additionally, we believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the total salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future &amp; continued salary growth.</li>
<li>The compensation package may also include incentive compensation opportunities in the form of discretionary bonuses or commissions.</li></ul><p></p><div><div><br>
<h3 class="jobSectionHeader"><b>
Our Benefits</b></h3>
<p>
We invest in our employees by offering them diverse benefits from best-in-class carriers. These benefits provide enough choice and flexibility to keep our employees and their families healthy and happy&mdash;today and tomorrow.</p>
<ul>
<li>100% employer-paid medical, dental, and vision insurance</li>
<li>Flexible paid time off, so you can rest, relax, and recharge away from work</li>
<li>Paid parental leave</li>
<li>Paid cell phone and service</li>
<li>Remote office allowance</li>
<li>Professional development and development courses</li>
<li>Regular manager check-ins to drive performance and career growth through Lattice</li>
</ul></div><div>Scorpion is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion.</div>
<div></div>
<div>Reasonable Accommodations</div>
<div></div>
<div>Scorpion participates in the E-Verify program to confirm employment authorization of all newly hired employees. The E-Verify process is completed during new hire onboarding and completion of the Form I-9, Employment Eligibility Verification, at the start of employment. E-Verify is not used as a tool to pre-screen candidates. For more information on E-Verify, please visit www.uscis.gov.</div></div></div>

Vice President of Client Experience

<div><div><h3 class="jobSectionHeader"><b>About Us</b></h3>
<div>Scorpion is the leading provider of technology and services helping local businesses thrive. We do this by helping customers understand local market dynamics, make the most of their marketing, and deliver experiences their customers will love. We offer tools to know what's going on with marketing, competitors, and customers. We offer a unique blend of AI support and teams of real human people with local expertise committed to customer success. At Scorpion, we are ready to do whatever it takes to help our clients reach their goals. Our technology and personalized tools bring everything together to help local businesses easily understand their unique business, market, and customer needs. We put SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, Lead Management, Appointment Scheduling, and more to work for local businesses. We're a technology-led service with a human touch.</div></div><div>
<h3 class="jobSectionHeader"><b>About the Role</b></h3>
<p>
At Scorpion, we believe exceptional client experiences do not happen by accident. They are intentionally designed, continuously improved, and deeply rooted in how teams work together. The Client Experience team exists to elevate and scale those experiences across every stage of the client journey.</p>
<p>
As Vice President of Client Experience, you will shape how clients experience Scorpion from day one through long term partnership. You will identify the moments that build trust, remove friction between teams, and create clear ownership so clients experience consistency and care at every step. This role is about turning client insight into action and helping the organization operate as one connected, client focused system.<br>
<br>
Reporting to the Chief People Officer, you will lead a high performing Client Experience team while partnering closely with leaders across Sales, Account Management, Product, Marketing, People, and Operations. You will influence how teams collaborate, set enterprise wide experience standards, and build practical tools and feedback loops that drive real behavior change.</p>
<h3 class="jobSectionHeader"><b>
What Your Success Will Look Like</b></h3>
</div><h3 class="jobSectionHeader"><b>Voice of the Client</b></h3>
<ul><li>Stay closely connected to client experiences through review of sales handoffs, onboarding conversations, business reviews, escalations, written communications, and feedback channels.</li>
<li>Identify patterns across client feedback, satisfaction metrics, reviews, and support interactions.</li>
<li>Build scalable ways to capture, analyze, and act on feedback to continuously improve the client journey.</li>
<li>Translate insights into clear, measurable improvements that strengthen trust and long term outcomes.</li>
</ul><h3 class="jobSectionHeader"><b>Client Experience Strategy and Journey Design</b></h3>
<ul><li>Define and lead the enterprise wide client experience vision and roadmap.</li>
<li>Design and continuously improve the end to end client journey across segments and lifecycle stages.</li>
<li>Establish clear experience standards aligned with Scorpion's brand promise and value proposition.</li>
<li>Develop practical playbooks and frameworks that support consistency while allowing flexibility for client needs.</li>
</ul><h3 class="jobSectionHeader"><b>Lifecycle Optimization and Continuous Improvement</b></h3>
<ul><li>Identify friction points and opportunities across onboarding, engagement, renewal, and growth stages.</li>
<li>Lead cross functional initiatives that improve the client experience and strengthen long term partnerships.</li>
<li>Implement scalable systems that balance consistency with personalization.</li>
</ul><h3 class="jobSectionHeader"><b>Metrics and Accountability</b></h3>
<ul><li>Own key client experience outcomes, including retention, renewal, expansion, client health, and satisfaction metrics.</li>
<li>Build visibility through clear dashboards and shared metrics that support informed decision making.</li>
<li>Partner with leaders to address systemic challenges and improve performance across the client journey.</li>
</ul><h3 class="jobSectionHeader"><b>Cross Functional Leadership</b></h3>
<ul><li>Partner closely with Sales, Account Management, Product, Marketing, and Operations to create a connected client experience.</li>
<li>Ensure alignment between business strategy and experience delivery.</li>
<li>Influence service models and priorities based on client and field insights.</li>
<li>Embed client focused thinking into planning, decision making, and day to day operations.</li>
</ul><h3 class="jobSectionHeader"><b>Team Leadership</b></h3>
<ul><li>Build and lead a high performing Client Experience team that combines strategy, analysis, and enablement.</li>
<li>Ensure the team remains connected to real client experiences through regular exposure and learning.</li>
<li>Coach and influence leaders across the organization to deliver consistent client value.</li>
<li>Foster a culture of collaboration, accountability, and continuous improvement.</li>
</ul><h3 class="jobSectionHeader"><b>Who You Are And What You Bring</b><br>
</h3>
<ul><li>Education
<ul><li>Bachelor's degree in Business, Marketing, Communications, Organizational Leadership, Human Centered Design, Psychology, or a related field&mdash;or equivalent practical experience.</li>
<li>Advanced degrees such as a Master of Business Administration, Human Centered Design, Organizational Leadership, or related fields are valued.</li>
</ul> </li><li>Experience
<ul><li>10+ years of experience leading client experience or customer lifecycle strategy within complex, cross functional organizations.</li>
<li>5+ years of experience leading and developing high performing CX focused teams within complex organizations.</li>
<li>Deep experience operating and improving client facing functions such as Customer Success, Account Management, or Professional Services within complex organizations.</li>
</ul></li><li>Skills
<ul><li>Ability to synthesize complex information and present clear, compelling recommendations that drive enterprise level decisions.</li>
<li>Track record of defining and scaling client experience frameworks that influence how distributed teams operate and deliver value.</li>
<li>Proven ability to influence senior leaders and drive enterprise alignment around shared client experience outcomes.</li>
<li>Ability to translate client insight into strategic narratives that influence decision making and drive enterprise action.</li>
</ul></li></ul><h3 class="jobSectionHeader"><b>Our Scorpion Values</b></h3>
<ul><li><b>Winning Mindset:</b> When our clients win, we win.</li>
<li><b>Genuine Care:</b> We only succeed when we are truly invested in our clients and each other.</li>
<li><b>Unmatched Results:</b> We deliver more than expected&ndash;and then some&ndash;driving the best results and impacting lives.</li>
<li><b>Constant Improvement:</b> We believe there is always a better way. We learn we ask &quot;What if?&quot; we build and then do it again.</li>
<li><b>Unbeatable Teamwork:</b> We come from different backgrounds but have the same vision. We only get there by doing it together, as a team.</li>
</ul><h3 class="jobSectionHeader"><b>A Scorpion Leader will lead by example, and this is what it looks like</b></h3>
<ul><li><b>Leads from the front:</b> Rolls up their sleeves to solve problems; Has an open door; Leads by example</li>
<li><b>Empowers their teams to hit their goals:</b> Clears the path; Provides the right resources; Coaches and develops</li>
<li><b>Builds trust:</b> Has self-awareness and high EQ; Shares transparently; Does what they say, consistently</li>
<li><b>Communicates effectively:</b> Shares their vision; Gives and seeks feedback; Share necessary information quickly</li>
<li><b>Motivates &amp; Inspires:</b> Celebrates wins; Brings people along; Gets people excited about the work</li>
<li><b>Makes their team an exciting place to be:</b> Engages the whole team; Builds unity and togetherness; Creates a positive atmosphere</li>
</ul><h3 class="jobSectionHeader"><b>Compensation</b></h3>
<p>
We acknowledge that states have passed legislation promoting pay transparency. As a national employer, Scorpion has made the decision to post our expected pay rate or pay range (as applicable) in all our job postings, regardless of geographic location.</p>
<ul>
<li>The base salary range is $220,000 (entry-level) - $250,000 (highly experienced), exclusive of fringe benefits. If you are hired at Scorpion, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. Additionally, we believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the total salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future &amp; continued salary growth.</li>
<li>The compensation package may also include incentive compensation opportunities in the form of discretionary bonuses or commissions.</li></ul><p></p><div><div><br>
<h3 class="jobSectionHeader"><b>
Our Benefits</b></h3>
<p>
We invest in our employees by offering them diverse benefits from best-in-class carriers. These benefits provide enough choice and flexibility to keep our employees and their families healthy and happy&mdash;today and tomorrow.</p>
<ul>
<li>100% employer-paid medical, dental, and vision insurance</li>
<li>Flexible paid time off, so you can rest, relax, and recharge away from work</li>
<li>Paid parental leave</li>
<li>Paid cell phone and service</li>
<li>Remote office allowance</li>
<li>Professional development and development courses</li>
<li>Regular manager check-ins to drive performance and career growth through Lattice</li>
</ul></div><div>Scorpion is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion.</div>
<div></div>
<div>Reasonable Accommodations</div>
<div></div>
<div>Scorpion participates in the E-Verify program to confirm employment authorization of all newly hired employees. The E-Verify process is completed during new hire onboarding and completion of the Form I-9, Employment Eligibility Verification, at the start of employment. E-Verify is not used as a tool to pre-screen candidates. For more information on E-Verify, please visit www.uscis.gov.</div></div></div>

<div><div><h3 class="jobSectionHeader"><b>About Us</b></h3>
<div>Scorpion is the leading provider of technology and services helping local businesses thrive. We do this by helping customers understand local market dynamics, make the most of their marketing, and deliver experiences their customers will love. We offer tools to know what's going on with marketing, competitors, and customers. We offer a unique blend of AI support and teams of real human people with local expertise committed to customer success. At Scorpion, we are ready to do whatever it takes to help our clients reach their goals. Our technology and personalized tools bring everything together to help local businesses easily understand their unique business, market, and customer needs. We put SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, Lead Management, Appointment Scheduling, and more to work for local businesses. We're a technology-led service with a human touch.</div></div><h3 class="jobSectionHeader"><b>
About the Role</b></h3>
<p>
At Scorpion, we believe exceptional client experiences do not happen by accident. They are intentionally designed, continuously improved, and deeply rooted in how teams work together. The Client Experience team exists to elevate and scale those experiences across every stage of the client journey.</p>
<p><b>
This role is remote, and we are seeking candidates based in the Chicago, IL area.</b></p><p><br>
As Vice President of Client Experience, you will shape how clients experience Scorpion from day one through long term partnership. You will identify the moments that build trust, remove friction between teams, and create clear ownership so clients experience consistency and care at every step. This role is about turning client insight into action and helping the organization operate as one connected, client focused system.<br>
<br>
Reporting to the Chief People Officer, you will lead a high performing Client Experience team while partnering closely with leaders across Sales, Account Management, Product, Marketing, People, and Operations. You will influence how teams collaborate, set enterprise wide experience standards, and build practical tools and feedback loops that drive real behavior change.</p>
<h3 class="jobSectionHeader"><b>
What Your Success Will Look Like</b></h3>
<h3 class="jobSectionHeader"><b>Voice of the Client</b></h3>
<ul><li>Stay closely connected to client experiences through review of sales handoffs, onboarding conversations, business reviews, escalations, written communications, and feedback channels.</li>
<li>Identify patterns across client feedback, satisfaction metrics, reviews, and support interactions.</li>
<li>Build scalable ways to capture, analyze, and act on feedback to continuously improve the client journey.</li>
<li>Translate insights into clear, measurable improvements that strengthen trust and long term outcomes.</li>
</ul><h3 class="jobSectionHeader"><b>Client Experience Strategy and Journey Design</b></h3>
<ul><li>Define and lead the enterprise wide client experience vision and roadmap.</li>
<li>Design and continuously improve the end to end client journey across segments and lifecycle stages.</li>
<li>Establish clear experience standards aligned with Scorpion's brand promise and value proposition.</li>
<li>Develop practical playbooks and frameworks that support consistency while allowing flexibility for client needs.</li>
</ul><h3 class="jobSectionHeader"><b>Lifecycle Optimization and Continuous Improvement</b></h3>
<ul><li>Identify friction points and opportunities across onboarding, engagement, renewal, and growth stages.</li>
<li>Lead cross functional initiatives that improve the client experience and strengthen long term partnerships.</li>
<li>Implement scalable systems that balance consistency with personalization.</li>
</ul><h3 class="jobSectionHeader"><b>Metrics and Accountability</b></h3>
<ul><li>Own key client experience outcomes, including retention, renewal, expansion, client health, and satisfaction metrics.</li>
<li>Build visibility through clear dashboards and shared metrics that support informed decision making.</li>
<li>Partner with leaders to address systemic challenges and improve performance across the client journey.</li>
</ul><h3 class="jobSectionHeader"><b>Cross Functional Leadership</b></h3>
<ul><li>Partner closely with Sales, Account Management, Product, Marketing, and Operations to create a connected client experience.</li>
<li>Ensure alignment between business strategy and experience delivery.</li>
<li>Influence service models and priorities based on client and field insights.</li>
<li>Embed client focused thinking into planning, decision making, and day to day operations.</li>
</ul><h3 class="jobSectionHeader"><b>Team Leadership</b></h3>
<ul><li>Build and lead a high performing Client Experience team that combines strategy, analysis, and enablement.</li>
<li>Ensure the team remains connected to real client experiences through regular exposure and learning.</li>
<li>Coach and influence leaders across the organization to deliver consistent client value.</li>
<li>Foster a culture of collaboration, accountability, and continuous improvement.</li>
</ul><h3 class="jobSectionHeader"><b>Who You Are And What You Bring</b><br>
</h3>
<ul><li>Education
<ul><li>Bachelor's degree in Business, Marketing, Communications, Organizational Leadership, Human Centered Design, Psychology, or a related field&mdash;or equivalent practical experience.</li>
<li>Advanced degrees such as a Master of Business Administration, Human Centered Design, Organizational Leadership, or related fields are valued.</li>
</ul> </li><li>Experience
<ul><li>10+ years of experience leading client experience or customer lifecycle strategy within complex, cross functional organizations.</li>
<li>5+ years of experience leading and developing high performing CX focused teams within complex organizations.</li>
<li>Deep experience operating and improving client facing functions such as Customer Success, Account Management, or Professional Services within complex organizations.</li>
</ul></li><li>Skills
<ul><li>Ability to synthesize complex information and present clear, compelling recommendations that drive enterprise level decisions.</li>
<li>Track record of defining and scaling client experience frameworks that influence how distributed teams operate and deliver value.</li>
<li>Proven ability to influence senior leaders and drive enterprise alignment around shared client experience outcomes.</li>
<li>Ability to translate client insight into strategic narratives that influence decision making and drive enterprise action.</li>
</ul></li></ul><h3 class="jobSectionHeader"><b>Our Scorpion Values</b></h3>
<ul><li><b>Winning Mindset:</b> When our clients win, we win.</li>
<li><b>Genuine Care:</b> We only succeed when we are truly invested in our clients and each other.</li>
<li><b>Unmatched Results:</b> We deliver more than expected&ndash;and then some&ndash;driving the best results and impacting lives.</li>
<li><b>Constant Improvement:</b> We believe there is always a better way. We learn we ask &quot;What if?&quot; we build and then do it again.</li>
<li><b>Unbeatable Teamwork:</b> We come from different backgrounds but have the same vision. We only get there by doing it together, as a team.</li>
</ul><h3 class="jobSectionHeader"><b>A Scorpion Leader will lead by example, and this is what it looks like</b></h3>
<ul><li><b>Leads from the front:</b> Rolls up their sleeves to solve problems; Has an open door; Leads by example</li>
<li><b>Empowers their teams to hit their goals:</b> Clears the path; Provides the right resources; Coaches and develops</li>
<li><b>Builds trust:</b> Has self-awareness and high EQ; Shares transparently; Does what they say, consistently</li>
<li><b>Communicates effectively:</b> Shares their vision; Gives and seeks feedback; Share necessary information quickly</li>
<li><b>Motivates &amp; Inspires:</b> Celebrates wins; Brings people along; Gets people excited about the work</li>
<li><b>Makes their team an exciting place to be:</b> Engages the whole team; Builds unity and togetherness; Creates a positive atmosphere</li>
</ul><h3 class="jobSectionHeader"><b>Compensation</b></h3>
<p>
We acknowledge that states have passed legislation promoting pay transparency. As a national employer, Scorpion has made the decision to post our expected pay rate or pay range (as applicable) in all our job postings, regardless of geographic location.</p>
<ul>
<li>The base salary range is $220,000 (entry-level) - $250,000 (highly experienced), exclusive of fringe benefits. If you are hired at Scorpion, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. Additionally, we believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the total salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future &amp; continued salary growth.</li>
<li>The compensation package may also include incentive compensation opportunities in the form of discretionary bonuses or commissions.</li></ul><p></p><div><div><br>
<h3 class="jobSectionHeader"><b>
Our Benefits</b></h3>
<p>
We invest in our employees by offering them diverse benefits from best-in-class carriers. These benefits provide enough choice and flexibility to keep our employees and their families healthy and happy&mdash;today and tomorrow.</p>
<ul>
<li>100% employer-paid medical, dental, and vision insurance</li>
<li>Flexible paid time off, so you can rest, relax, and recharge away from work</li>
<li>Paid parental leave</li>
<li>Paid cell phone and service</li>
<li>Remote office allowance</li>
<li>Professional development and development courses</li>
<li>Regular manager check-ins to drive performance and career growth through Lattice</li>
</ul></div><div>Scorpion is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion.</div>
<div></div>
<div>Reasonable Accommodations</div>
<div></div>
<div>Scorpion participates in the E-Verify program to confirm employment authorization of all newly hired employees. The E-Verify process is completed during new hire onboarding and completion of the Form I-9, Employment Eligibility Verification, at the start of employment. E-Verify is not used as a tool to pre-screen candidates. For more information on E-Verify, please visit www.uscis.gov.</div></div></div>

JPMorganChase

<div><b>JOB DESCRIPTION</b><div><div><div><br>
J.P. Morgan Wealth Management is the U.S. wealth management business of JPMorgan Chase &amp; Co., a leading global financial services firm with assets of $4.4 trillion and operations worldwide. J.P. Morgan Wealth Management has ~6,000 advisors and $1.3 trillion of assets under supervision. Clients can choose how and where they want to invest. They can do it digitally, remotely or in person by meeting with an advisor in one of our more than 5,000 Chase branches throughout the U.S., or in one of our offices.
</div></div><div></div><div><div>As a Content Operations Vice President within the J.P. Morgan Wealth Management Content team you will run the operations behind the delivery of news and educational content for our clients and the general public. In addition, you will partner closely with the Editorial lead to establish and manage the workflows and processes behind the written content, operating as the engine behind the written content that Editorial creates. You will manage a team of associates and ensure successful project management and distribution of our most timely and successful content through various channels including digital, SEO, email, newsletters, advisor communications. Our team is at the center of communicating during major market events, and your role will be critical to ensuring our clients, potential clients and employees have the timely and relevant information they need.
</div></div><div></div><div><div><b>Job responsibilities</b></div><div>
</div><ul><li><div>Manage the distribution of multi-media content; including web-based articles, emails, newsletters, etc.
</div></li></ul><div><ul><li><div>Lead the editorial calendar, manage content distribution priorities, and resolve bottlenecks.
</div></li></ul></div><div><ul><li><div>Support the editorial lifecycle from end-to-end from a process and controls perspective.
</div></li></ul></div><div><ul><li><div>Translate content strategy into operational roadmaps, capacity plans, prioritization, and SLAs for requests.
</div></li></ul></div><div><ul><li><div>Partner closely and build relationships with an array of cross-functional stakeholders including content creators and strategists, marketers, product managers, tech experts and communicators around the company to deliver content at high velocity with fast turnaround times.
</div></li></ul></div><div><ul><li><div>Manage content workflow and approval processes with various stakeholders to deliver on team priorities.
</div></li></ul></div><div><ul><li><div>Map and optimize end‑to‑end workflows from brief to publish to archive; standardize briefs, templates, and checklists. Implement RACI models; define who does what at each stage.
</div></li></ul></div><div><ul><li><div>Oversee a team that will ensure published or distributed content is up-to-date, accurate and delivered in a timely fashion. Develop the team to perform at their highest level.
</div></li></ul></div><div><ul><li><div>Partner with legal, compliance and controls stakeholders to ensure content needs are meeting various legal and regulatory obligations
</div></li><li><div>Balance multiple strategic projects and execute on tight deadlines.
</div></li></ul></div></div><div></div><div><div><b>Required qualifications, capabilities, and skills:</b>
</div></div><div></div><div><ul><li><div>8+ years of experience working in communications, journalism, business news media or marketing. At least 3 years of experience managing a team; Bachelor's or Master's Degree
</div></li></ul></div><div><ul><li><div>Knowledge of Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word).
</div></li></ul></div><div><ul><li><div>Impeccable project management skills with excellent attention to detail and ability to multitask and work well across a matrixed organization. Mixed with a want to roll up your sleeves and handle several execution tasks on your own.
</div></li></ul></div><div><ul><li><div>A process savant who enjoys bringing order to systems and leads more efficient use of resources to deliver content and experiences at speed.
</div></li></ul></div><div><ul><li><div>Excellent communication skills, both written and oral, with the ability to present information clearly and professionally.
</div></li></ul></div><div><ul><li><div>Sound judgment and keen awareness to identify and flag potential risks.
</div></li></ul></div><div><ul><li><div>Ability to understand and use data and metrics to make decisions and explain content effectiveness.
</div></li></ul></div><div><ul><li><div>Customer-first thinking. Ability to work collaboratively and partner with others.
</div></li></ul></div><div><ul><li><div>Strong initiative, energy and confidence. Over indexes toward action.
</div></li></ul></div><div><ul><li><div>Genuine interest in the world of financial markets and personal finance.
</div></li></ul></div><div></div><div><div><b>Preferred qualifications, capabilities, and skills:</b>
</div><div></div><ul><li><div>Knowledge of Monday.com, Airtable, or Asana. Familiarity with CMS such as AEM</div></li></ul></div></div>
<b>ABOUT US</b><p><br>
Chase is a leading financial services firm, helping nearly half of America&rsquo;s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
</p><p></p><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><p></p><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p><p></p><p>
Equal Opportunity Employer/Disability/Veterans</p><br>
<br>
<br>
<b>ABOUT THE TEAM</b><br>
<div>
Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We&rsquo;re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction.</div><div><br>
<br>
</div><div>We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.</div></div>

Content Operations Vice President

<div><b>JOB DESCRIPTION</b><p><br>
The Commerce Payments organization is a motivated, forward-thinking team comprised of high talent product managers with a singular focus of delivering innovative payment services via the most important platforms of today and tomorrow. We seek to transform customer experiences, simplify the ways we do business, and tirelessly drive toward product excellence. We value controls, simplicity, and consistency in the capabilities and features we deliver.</p><p><br>
As a Provisioning &amp; Stored Cards, Vice President, in Connected Commerce on the Payments product team, you will lead merchant card-on-file (CoF) capabilities across the lifecycle&mdash;from merchant onboarding and provisioning to customer-facing spend controls. This role will own the roadmap, drive cross-functional execution, and deliver secure, compliant, and scalable solutions that improve customer experience and merchant outcomes.</p><p><b>
Job responsibilities</b></p><ul><li>
Define and own the end-to-end product strategy and roadmap for card-on-file capabilities, including merchant provisioning, tokenization, credential updates, and lifecycle management, ensuring scalability and reliability across channels and use cases.</li><li>
Lead the thinking and development of customer spend management features, including stop payment, while aligning with regulatory requirements and network rules.</li><li>
Partner with engineering, design, risk/compliance, operations, and data teams to deliver high-quality releases (including conducting pre-release reviews, regression testing and QA to certify releases are production ready); create detailed product requirements, user stories, and acceptance criteria; manage trade-offs and dependencies.</li><li>
Partner across firm to define analytics to measure product performance, customer outcomes, and identifying, scoping and finding implementation paths for needed enhancements, and creating remediation plans when needed</li><li>
Drive customer experience excellence: partner with UX to design intuitive controls for managing merchant-specific spend, clearly communicate the implications of stop payment and spend limits, and minimize friction.</li><li>
Ensure compliance with applicable regulations and internal policies (e.g., consumer protection, fair lending where relevant, data security/privacy, dispute and chargeback management).</li><li>
Conduct market and competitive analysis; identify emerging trends (e.g., network tokenization, wallet integrations, subscription management) and translate insights into product opportunities.</li><li>
Deliver communications to executives and leadership team on the strategy and progress.</li><li>
Publish regular executive reports summarizing the overall health of the product, industry and competitive trends and the voice of the customer.</li></ul><p>
</p><p><b>Required qualifications, capabilities, and skills</b></p><ul><li>
7+ years of experience in financial services, digital, product management and/or Agile software development.</li><li>
Experience in online payments including card, digital wallets, and e-commerce payments.</li><li>
Passion for understanding customer needs and demonstrated ability to build digital products.</li><li>
Ability to think strategically and to connect the dots to the bigger picture, while still comfortable diving into the details required to ensure successful execution.</li><li>
Proven success in collaborating, influencing and driving decisions with multiple stakeholders, including team members across product, technology and design.</li><li>
Proven track record of managing risk and controls.</li><li>
Bachelor's degree in Computer Science, Business Management or comparable field of study.</li></ul><p>
</p><p><b>Preferred qualifications, capabilities, and skills</b></p><ul><li>
Strong knowledge of Application Programming Interfaces (APIs), open Banking and engineering practices.</li><li>
Master's degree in Computer Science, Business Management or comparable field of study.</li></ul><p>
</p><p>Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.</p>
<b>ABOUT US</b><p><br>
Chase is a leading financial services firm, helping nearly half of America&rsquo;s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
</p><p></p><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><p></p><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p><p></p><p>
Equal Opportunity Employer/Disability/Veterans</p><br>
<br>
<br>
<b>ABOUT THE TEAM</b><br>
<div>
Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We&rsquo;re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction.</div><div><br>
<br>
</div><div>We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.</div></div>

Provisioning & Stored Cards Product Manager, Vice President

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