client solutions director

QStaffers

<div>
 <p>
  <strong>
   QStaffers
  </strong>
  is currently hiring a
  <strong>
   Client Affairs Director
  </strong>
  for one of our partners, a global leader in the real estate field.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Summary:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Responsible for building and maintaining strong, long-term relationships with the company's clients. The Director will lead client relationship management efforts, oversee requests and complaints resolutions, and ensure client satisfaction across all touchpoints. Furthermore, manages the resolution of technical client inquiries and oversees the smooth and efficient unit handover process.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Lead and manage the Client Affairs department, ensuring efficient and effective operations.
  </li>
  <li>
   Build and maintain strong relationships with clients through regular communication and personalized service.
  </li>
  <li>
   To be the Customer&rsquo;s primary senior point of contact within the company for all escalated unresolved issues.
  </li>
  <li>
   Proactively identify and address potential client concerns and issues.
  </li>
  <li>
   Develop and implement strategies to enhance client satisfaction across all touchpoints.
  </li>
  <li>
   Conduct regular client satisfaction surveys and analyze feedback to identify areas for improvement.
  </li>
  <li>
   Increase the value that the company delivers to a customer and deliver continual service improvement.
  </li>
  <li>
   Ensure full compliance of the agreed solutions and services to meet customer needs.
  </li>
  <li>
   Proactive monitoring of agreed Service levels to deliver exceptional service.
  </li>
  <li>
   Ensure an exceptional client experience throughout the entire customer lifecycle.
  </li>
  <li>
   Manage and resolve client issues related to unit handover, such as delays, quality concerns, and engineering issues.
  </li>
  <li>
   Coordinate with construction, legal, and finance teams to ensure a smooth and efficient handover experience for clients.
  </li>
  <li>
   Monitor and track key handover metrics to identify areas for improvement.
  </li>
  <li>
   Oversee the day-to-day operations of the Client Affairs team, ensuring efficient and effective workflow.
  </li>
  <li>
   Present a monthly high-level dashboard of all operations; highlight trends and improvement opportunities.
  </li>
  <li>
   Overall ownership of maintaining up to date Customer information in the relevant databases and repositories.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Requirements
   </strong>
   :
  </li>
  <li>
   Bachelor&rsquo;s degree in business administration, marketing, or a related field.
  </li>
  <li>
   15+ years of experience in client relationship management, or a similar role.
  </li>
  <li>
   Proven track record of success in building and maintaining strong client relationships.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Special requirements:
   </strong>
  </li>
  <li>
   Excellent communication, interpersonal, and presentation skills.
  </li>
  <li>
   Strong negotiation and influencing skills.
  </li>
  <li>
   Ability to build and maintain strong relationships with internal and external stakeholders.
  </li>
  <li>
   Strong analytical and problem-solving skills.
  </li>
  <li>
   Proficiency in CRM systems (e.g., Salesforce, SAP) and Microsoft Office Suite.
  </li>
 </ul>
 <p>
  <br/>
 </p>
</div>


Client Affairs Director

Orascom Development Egypt

<div>
 <p>
  The Technical Client Relations Director plays a leading role in managing the full lifecycle of customer-facing technical services&mdash;from property handover to post-delivery modifications, enhancement solutions, and Defect Liability Period (DLP) support. The role ensures client needs are met at every stage, bridging expectations with delivery and providing a smooth, high-quality experience that takes the property from construction to comfortable living.
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   1. Property Handover Management
  </strong>
 </p>
 <ul>
  <li>
   Oversee and manage the complete technical and operational scope of
   <strong>
    property handover
   </strong>
   across all projects.
  </li>
  <li>
   Ensure readiness of units and zones in coordination with QC, Project Management, and operations teams.
  </li>
  <li>
   Develop and enforce standardized handover protocols, documentation, and orientation processes.
  </li>
 </ul>
 <p>
  <strong>
   2. Post-Delivery Modifications and Technical Queries
  </strong>
 </p>
 <ul>
  <li>
   Lead all
   <strong>
    post-handover property services
   </strong>
   , including structural and architectural modifications requested by clients.
  </li>
  <li>
   Supervise the end-to-end
   <strong>
    modification management process
   </strong>
   , from request intake to feasibility review, approvals, execution, and close-out.
  </li>
  <li>
   Manage a design and technical advisory unit that delivers
   <strong>
    tailored design solutions
   </strong>
   and accommodates
   <strong>
    special life requirements
   </strong>
   (e.g., accessibility, extended family needs, premium upgrades).
  </li>
  <li>
   Establish and manage Orascom&rsquo;s official
   <strong>
    post-delivery design &amp; build add-ons platform
   </strong>
   , including scoping, pricing, execution, and client satisfaction.
  </li>
  <li>
   Define standard and bespoke packages aligned with brand identity and construction integrity.
  </li>
  <li>
   Ensure regulatory compliance, safety standards, and integration with community guidelines.
  </li>
 </ul>
 <p>
  <strong>
   3. Post Delivery Revenue Streams
  </strong>
 </p>
 <ul>
  <li>
   Drive
   <strong>
    post-delivery revenue streams
   </strong>
   through design services, material upgrades, and add-on solutions.
  </li>
  <li>
   Design service pricing models and promotional campaigns.
  </li>
  <li>
   Monitor client behavior trends and life needs to introduce relevant and profitable service offerings.
  </li>
 </ul>
 <p>
  <strong>
   5. DLP (Defect Liability Period) Management
  </strong>
 </p>
 <ul>
  <li>
   Own the
   <strong>
    DLP technical business cycle
   </strong>
   , from strategy and budgeting to implementation.
  </li>
  <li>
   Define and oversee the design and execution of
   <strong>
    DLP response plans
   </strong>
   , ensuring timely rectification, minimal disruption, and technical quality.
  </li>
  <li>
   Ensure integration with customer support systems and track KPIs on responsiveness, recurrence, and customer satisfaction.
  </li>
  <li>
   Cross functional collaboration by working closely with Construction, Facilities Management, Legal, and Customer Care to ensure alignment and seamless service across all phases.
  </li>
  <li>
   Monitor technical quality and project theme, contract adherence, and customer satisfaction across all touchpoints.
  </li>
  <li>
   Develop dashboards, SLA tracking tools, and performance review frameworks.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Knowledge, Skills and Experience
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Architecture, Engineering, or Construction Management; MBA is a plus
  </li>
  <li>
   10+ years in real estate, client technical service, or project delivery
  </li>
  <li>
   Proven experience in customer-facing construction or design operations
  </li>
  <li>
   Strong technical knowledge paired with customer-centric thinking
  </li>
 </ul>
</div>


Technical Client Relations Director

Concentrix

<div><div><div><p><b>Other
</b></p></div><div><div><div><b>Location</b></div>
<div>Gurugram, India</div></div></div><div></div><div><div><br>
</div><p>Job Title:</p>
Associate Director, Client Success Business Consulting<p>
Job Description</p>
Position: Associate Director Transformation<br>
<br>
The Role: As an Associate Director of Innovation, you will be responsible for leading Innovation and Transformation by building and executing transformation roadmap for clients in customer service domain.<div>
Essential Job Elements:</div><ul><li>
Manage day-to-day execution of various cross-functional transformation initiatives and drive milestones to realization.</li><li>
Provide communication to key stakeholder, including but not limited to; executive management, business owners, and business process leads.</li><li>
Work closely with consultants to develop business cases to analyze feasibility and impact across multiple service lines.</li><li>
Identify new technologies that are relevant to service line and have potential to be scaled</li><li>
Deliver on strategic and functional goals of projects focused on cost optimization, revenue enhancement &amp; metric enhancement.</li></ul><p><br>
Profile &amp; Experience</p><ul><li>
bachelor&rsquo;s degree in computer science, engineering or relevant field and 10+ years of change management or transformation</li><li>
5+ years of Program Management experience in a matrix environment</li><li>
Exposure to drive complex improvement / transformation projects across multiple accounts/domains.</li><li>
Transformation / Process Re-engineering (RPA, IVR, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma)</li><li>
Strong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc)</li><li>
Experience collaborating cross functionally within all organizational levels to build collaborative relationships.</li><li>
Strong internal client-facing skills with excellent communication, negotiation and conflict management skills</li><li>
Analytical acumen and the ability to streamline complex processes.</li><li>
Flexibility to work in shifts. Preferred Qualifications:</li><li>
Working knowledge of the Scaled Agile Framework</li><li>
Experience in the contact center or BPO industry</li><li>
Six Sigma Greenbelt or Blackbelt &bull; PMP certification preferred</li></ul><p>
Location:</p>
IND Gurgaon - Bld 14 IT SEZ Unit 1, 5th, 6th and 17th Flr<p>
Language Requirements:</p><p>
Time Type:</p>
Full time<p><b>
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the </b><b>Job Applicant Privacy Notice for California Residents</b></p></div></div></div><div></div>

Associate Director, Client Success Business Consulting

Standard Chartered

<p>As a Standard Chartered Relationship Manager, you'll be responsible for managing and developing relationships with high-profile clients to drive business growth and meet the bank's strategic objectives. You'll provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements.</p><p><strong>About Wealth and Retail Banking</strong><br/>Wealth and Retail Banking (WRB) serves more than 11 million clients in many of the world's fastest-growing markets. Our client continuum spans from Mass Retail to Affluent, including high-net worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management and personalised advice. We also support small business clients with their business banking needs.</p> <b>Key Responsibilities</b> <ul><li>Provide outstanding client experiences.</li><li>Organised, follow-up leads, complete and record appointments, close customer requests.</li><li>Support our clients to meet their financial needs, as they progress through their career and life-stages.</li><li>Build relationships for the long-term and understand clients' financial needs and aspirations to grow, manage and protect their wealth, with appropriate investment solutions.</li><li>Keep abreast of market trends, new product offerings and the latest campaigns.</li></ul> <b>Skills and Experience</b> <ul><li>Banking knowledge and sales experience.</li><li>Excellent communication, interpersonal and relationship building skills.</li><li>Ability to learn new products and services quickly.</li><li>Market awareness and benchmarking.</li><li>Management information.</li><li>Work in a flexible and agile way.</li><li>Courageous, creative, responsive, and trustworthy.</li><li>Thrives in an international environment.</li><li>Enjoys being in a team, engaging with co-workers.</li><li>Motivated self-starter, identifying opportunities.</li><li>Maintains a high standard of personal conduct and lives our valued behaviours.</li></ul><p>Action Oriented</p><p>Customer Focus</p><p>Gives Clarity & Guidance</p><p>Manages Ambiguity</p><p>Develops Talent</p><p>Drives Vision & Purpose</p><p>Nimble Learning</p><p>Decision Quality</p><p>Courage</p><p>Strategic Mindset</p><p>Technical Competencies: This is a generic competency to evaluate candidate on role-specific technical skills and requirements</p> <b>About Standard Chartered</b> <p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><p>Together we:</p><ul><li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li><li><b>Never settle</b>, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li><li><b>Are better together</b>, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li></ul> <b>What we offer</b> <p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><ul><li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li><li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li><li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li><li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li><li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li><li><b>Being part of an inclusive and values driven organisation</b>, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li></ul> <b>Recruitment Assessments</b> <p>Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.</p><img src="https://www.jobg8.com/Tracking.aspx?%2fh34g3pSz%2f6EDytdijxyQ26Igmw29B1Np" width="0" height="0" />

Associate Director, Priority Clients

XM Radio

<div><div><div><b>Kazakh-Speaking Client Relations Manager<br>
</b></div><div></div><br>
<div><b>The Role:</b></div><div></div><div><br>
We are looking for a passionate and self-motivated professional to join our Client Relations team.</div></div>
<div><div><h3 class="jobSectionHeader"><b>The main responsibilities of the position include:</b></h3><ul><li><ul><li>
Develop and maintain excellent relationships with prospective and existing clients.</li><li>
Responsible for activating new client leads and following up with potential clients.</li><li>
Handle client inquiries and ensure that high level service is provided.</li><li>
Perform personal clientele analysis and take actions as required.</li><li>
Stay abreast of the latest developments, products and marketing promotions that Trading Point launches and the relevant terms and conditions; and communicate them to the clients.</li><li>
Ensure compliance with the company&rsquo;s legal guidelines and compliance procedures.</li><li>
Provide suggestions on system enhancements.</li><li>
Act in the best interest of the company at all times, and cooperate with the rest of the Client Relations team in order to perform business development.</li><li>
Contribute to the team effort by achieving targeted results.</li><li>
Cooperate effectively with other departments as necessary.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Main requirements:</b></h3><ul><li><ul><li>
Degree in any business-related field.</li><li>
Client handling experience in the financial services sector will be considered an advantage.</li><li>
Fluent Kazakh speaker with excellent oral and written skills in English.</li><li>
Reliable, with integrity of character.</li><li>
Outstanding communication and interpersonal skills.</li><li>
Dynamic, innovative and target oriented.</li><li>
Strong computer literacy.</li><li>
Valid work permit required.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Benefit from:</b></h3><ul><li><ul><li>
Attractive remuneration package plus performance related reward</li><li>
Intellectually stimulating work environment</li><li>
Continuous personal development and international training opportunities</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>The Hiring Experience: What Awaits You</b></h3><ul><li><ul><li>
Let&rsquo;s Connect &ndash; Intro Chat with Talent Acquisition and Your Future Team</li><li>
Show Your Skills &ndash; Live Technical Session</li></ul></li></ul></div></div><br>
<div></div>
<div><div><b>
All applications will be treated with strict confidentiality!</b></div></div><br>
<div></div>
<div><div>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Kazakh-Speaking Client Relations Manager

DOME Istanbul

<p><b>Client Success Executive &ndash; DOME Istanbul</b></p><p><b>Location:</b> Porta Vadi Ka&#287;&#305;thane, Istanbul, Turkey</p><p><b>Work Type: </b>Full-Time | Hybrid</p><p><b>About Us</b></p><p>DOME Istanbul is a leading marketing communication agency specializing in influencer marketing, public relations, event management, and production. We help top local and international brands strategically position themselves in the digital world, ensuring sustainable success.</p><p><b>What Do We Offer You?</b></p><ul><li>A dynamic environment where creativity and strategy go hand in hand</li><li>The opportunity to collaborate with top influencers and industry leaders</li><li>First-hand experience in executing impactful marketing campaigns</li><li>Social benefits, including meal allowances, private health insurance, and shuttle services</li></ul><p><b>Your Role</b></p><p><b>1. Influencer Campaign Strategy</b></p><ul><li>Develop and execute influencer marketing strategies tailored to brand objectives</li><li>Identify and collaborate with the right influencers across multiple platforms</li></ul><p><b>2. End-to-End Campaign Management</b></p><ul><li>Plan, execute, and optimize influencer partnerships for maximum engagement</li><li>Track and analyze campaign performance, providing data-driven insights</li></ul><p><b>3. Building &amp; Managing Relationships</b></p><ul><li>Develop and maintain strong relationships with influencers and content creators</li><li>Negotiate contracts and manage influencer deliverables effectively</li></ul><p><b>4. Staying Ahead of Trends</b></p><ul><li>Monitor industry trends, social media shifts, and emerging influencer talents</li><li>Innovate and suggest creative campaign ideas aligned with digital trends</li></ul><p><b>We&rsquo;re Looking for You Because</b></p><ul><li>You have a <b>bachelor&rsquo;s degree</b> in marketing, communications, or a related field</li><li>You have <b>3+ years of experience</b> in influencer marketing or digital marketing</li><li>You understand the social media landscape and know how to leverage influencer partnerships</li><li>You have excellent communication and negotiation skills</li><li>You are data-driven and know how to measure campaign success</li><li>You have <b>strong English skills</b> (a plus)</li></ul><p><b>Bonus Points</b></p><ul><li>Experience with influencer outreach tools and CRM platforms</li><li>Background in PR, event management, or digital campaigns</li></ul><p><b>Join the DOME Istanbul Family</b></p><p>If you&rsquo;re ready to make a real impact in the digital world, work with top brands, and shape the future of influencer marketing, we&rsquo;d love to hear from you.</p><p>https://app.dover.com/apply/DOME%20Istanbul/a9761b18-533e-43f8-bafd-090ac5c866b5?rs=55634680</p><p>Job Type: Full-time</p><p>Language:</p><ul><li>English (Preferred)</li></ul>

Client Solutions Executive

Graphic Village

<div><div><div><div><b>About Graphic Village</b></div>
<div>Graphic Village has been a leader in commercial printing and creative solutions since 1921. With three production facilities across three states and a headquarters in Cincinnati, we are the largest independent print solutions provider in the Greater Cincinnati region. Our services range from customized printing and packaging to direct mail, large format, branded merchandise, creative services, and cost-effective fulfillment solutions.</div><br>
<div></div>
<div>At Graphic Village, we partner closely with our clients to deliver strategic, high-quality solutions that transform creative ideas into impactful results. We combine craftsmanship, innovation, and collaborative expertise to create award-winning experiences while continually investing in our people, technology, and community.</div><br>
<div></div>
<div><b>About the Role</b></div>
<div>We are seeking a highly motivated and strategic <b>Director of Business Development</b> to lead our growth initiatives&mdash;focus being data-driven direct mail and omni-channel solutions. This individual will identify new business opportunities, build and maintain strong client relationships, and drive revenue growth across targeted industries. The Director of Business Development will report directly to the EVP of Sales and Marketing. The ideal candidate is a consultative, solutions-oriented sales professional with experience in print, packaging, large format, branded merchandise, or agency/marketing services.</div><br>
<div></div>
<div>The Director of Business Development will act as a trusted advisor to clients, develop and execute growth strategies, and collaborate closely with internal teams to deliver seamless solutions. This role requires both independent drive and the ability to thrive in a collaborative, client-focused environment.</div><br>
<div></div>
<div><b>Key Responsibilities</b></div><br>
<div></div>
<ul><li>Identify, pursue, and develop new business opportunities across targeted industries.</li>
<li>Drive lead generation and maintain a strong, healthy sales pipeline.</li>
<li>Utilize a consultative, solutions-based approach to uncover client needs and provide tailored solutions.</li>
<li>Develop and execute strategic growth plans to achieve revenue targets.</li>
<li>Lead contract negotiations, pricing discussions, and proposal development.</li>
<li>Manage and grow key client relationships to drive retention, loyalty, and expansion.</li>
<li>Collaborate with internal departments&mdash;including marketing, operations, and creative&mdash;to deliver exceptional client experiences.</li>
<li>Monitor industry trends and competitor activity to inform sales strategies and market positioning.</li></ul><br>
<div>
</div><div><b>Qualifications</b></div><br>
<div></div>
<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Communications, or a related field.</li>
<li>Proven track record in new business development, lead generation, and sales strategy execution.</li>
<li>Strong experience in customer acquisition, retention, and account management.</li>
<li>Expertise in consultative and solutions-based selling. Focus on data-driven direct mail and omni-channel solutions.</li>
<li>Excellent interpersonal, negotiation, and communication skills.</li>
<li>Ability to work effectively in a hybrid environment with both independent drive and collaborative energy.</li>
<li>Industry experience in print, packaging, large format, branded merchandise, or agency/marketing services is highly preferred.</li></ul><br>
<div>
</div><div><b>Benefits</b></div><br>
<div></div>
<div>Graphic Village offers a comprehensive benefits package, including:</div><br>
<div></div>
<ul><li>Medical, dental, and vision insurance</li>
<li>Life insurance and company-paid disability</li>
<li>401(k) plan with company match</li>
<li>A collaborative and innovative work environment</li></ul><br>
<div>
</div><div><b>AAP/EEO Statement</b></div><br>
<div></div>
<div>Graphic Village is committed to using recruiting and hiring techniques that attract a diverse pool of applicants. We will use selection criteria, processes and techniques that are fair; that identify quality applicants with the necessary skill set for success; and that have no adverse impact on minorities, women, disabled persons or members of other protected classes.</div>
<div></div><div>It is Graphic Village policy to provide equal opportunity in employment to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, disability, genetic information, marital, military, veteran or citizenship status, pregnancy, childbirth or related medical condition, or any other status protected by law.
</div>
<div></div><div><b>E-Verify Statement</b></div>
<div></div><div>We are an E-Verify participating employer and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.</div></div></div></div>

Director of Business Development

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